{ "statuses": [ { "id": 1, "name": "Open" }, { "id": 2, "name": "Open" }, { "id": 3, "name": "Closed" }, { "id": 4, "name": "Closed" }, { "id": 5, "name": "Closed" } ], "tickets": [ { "id": 1, "created_at": "2023-08-13 18:01:43", "title": "Situation Issue Update", "description": "Flagged as unusual. Support completed the shipment. A routine payment was updated the same day. The supplier confirmed the details and the session was resolved. No response from the reviewer, so the transfer was rejected." }, { "id": 2, "created_at": "2023-02-28 21:55:49", "title": "Inquiry", "description": "A manual appointment was processed the same day. No response from the customer, so the claim was rejected." }, { "id": 3, "created_at": "2023-02-14 18:31:40", "title": "Status Analysis Request", "description": "The transfer was completed — automatic case, no further action. The refund was processed — manual case, no further action." }, { "id": 4, "created_at": "2023-05-30 20:45:31", "title": "Summary Situation", "description": "The account owner reported a late issue; the record was rescheduled. A standard follow-up: the report was refunded." }, { "id": 5, "created_at": "2023-03-25 19:44:49", "title": "Status", "description": null }, { "id": 6, "created_at": "2023-02-24 13:18:45", "title": "Resolution Update Confirmation", "description": "The refund was reviewed — manual case, no further action. A routine item was updated the same day. No response from the reviewer, so the order was rejected." }, { "id": 7, "created_at": "2023-08-02 12:15:17", "title": "Question Ticket Summary", "description": "A routine ticket was cancelled the same day. A repeat follow-up: the session was delayed. An urgent follow-up: the invoice was completed. A routine follow-up: the delivery was escalated." }, { "id": 8, "created_at": "2023-07-05 04:04:09", "title": "Update Investigation", "description": "Flagged as standard. The courier rescheduled the document. The request was escalated after a minor check. The payment was resolved after an urgent check." }, { "id": 9, "created_at": "2023-06-07 20:43:21", "title": "Clarification", "description": "No response from the reviewer, so the booking was reviewed. The invoice was approved following an unusual review." }, { "id": 10, "created_at": "2023-09-16 17:51:53", "title": "Request Concern Feedback", "description": "Flagged as manual. The supplier rejected the booking. The refund was reopened — automatic case, no further action. No response from the team, so the invoice was completed." }, { "id": 11, "created_at": "2023-04-21 17:56:26", "title": "Check", "description": "A repeat follow-up: the item was rejected. The payment was resolved following an urgent review. An operator reported an incomplete issue; the item was cancelled." }, { "id": 12, "created_at": "2023-08-21 14:33:07", "title": "Clarification Response Report", "description": "The team asked for a change and the session was approved. No response from the reviewer, so the document was refunded." }, { "id": 13, "created_at": "2023-04-27 08:25:37", "title": "Inquiry Issue", "description": null }, { "id": 14, "created_at": "2023-05-13 18:04:06", "title": "Action Follow-up", "description": "The record was reopened — late case, no further action. The team confirmed the details and the delivery was refunded. The reviewer asked for a change and the document was reviewed." }, { "id": 15, "created_at": "2023-04-07 19:13:31", "title": "Action Report Confirmation", "description": "The report was confirmed following an urgent review. No response from support, so the report was approved." }, { "id": 16, "created_at": "2023-04-28 17:38:07", "title": "Problem", "description": "No response from the supplier, so the account was escalated. The ticket was reopened — standard case, no further action." }, { "id": 17, "created_at": "2023-07-28 20:41:39", "title": "Investigation Response", "description": "The refund was closed after a repeat check. No response from the team, so the account was refunded." }, { "id": 18, "created_at": "2023-04-07 12:51:45", "title": "Summary Request", "description": "The report was delayed — standard case, no further action. The ticket was closed following a late review. Flagged as manual. Support replaced the order." }, { "id": 19, "created_at": "2023-05-26 08:43:09", "title": "Support Status Assignment", "description": "The customer asked for a change and the session was completed. The report was processed — partial case, no further action. The customer reported a duplicate issue; the shipment was resolved." }, { "id": 20, "created_at": "2023-04-12 10:37:08", "title": "Support", "description": "The courier asked for a change and the invoice was updated. Flagged as unusual. The team escalated the appointment." }, { "id": 21, "created_at": "2023-08-12 21:51:42", "title": "Summary Inquiry", "description": "The request was updated — repeat case, no further action. No response from the customer, so the delivery was confirmed." }, { "id": 22, "created_at": "2023-05-08 17:06:31", "title": "Status", "description": "The booking was resolved — late case, no further action. The transfer was updated — repeat case, no further action." }, { "id": 23, "created_at": "2023-08-10 11:32:49", "title": "Investigation Notification Check", "description": null }, { "id": 24, "created_at": "2023-03-09 10:45:26", "title": "Review", "description": "The request was delayed after a standard check. The item was confirmed after a standard check. The courier reported an incomplete issue; the refund was replaced." }, { "id": 25, "created_at": "2023-04-14 20:12:52", "title": "Issue", "description": "No response from the customer, so the ticket was delayed. The appointment was resolved after an incomplete check. An operator confirmed the details and the session was confirmed. No response from support, so the item was escalated." }, { "id": 26, "created_at": "2023-03-20 11:59:01", "title": "Problem", "description": null }, { "id": 27, "created_at": "2023-08-13 14:27:02", "title": "Update", "description": "The item was resolved following a duplicate review. An operator reported a repeat issue; the record was cancelled." }, { "id": 28, "created_at": "2023-09-04 10:08:06", "title": "Request Ticket Action", "description": "The account owner reported a repeat issue; the report was processed. No response from the team, so the invoice was cancelled. The supplier confirmed the details and the session was resolved." }, { "id": 29, "created_at": "2023-07-21 19:34:08", "title": "Support", "description": "Flagged as partial. The reviewer reopened the delivery. No response from the account owner, so the record was rescheduled." }, { "id": 30, "created_at": "2023-03-28 00:42:44", "title": "Update Closure Review", "description": "The record was rescheduled after a manual check. The customer reported a minor issue; the request was approved." }, { "id": 31, "created_at": "2023-03-16 18:24:01", "title": "Communication", "description": "The transfer was reopened following a duplicate review. No response from the supplier, so the request was resolved. A duplicate follow-up: the request was updated. An unusual follow-up: the session was updated." }, { "id": 32, "created_at": "2023-06-12 11:33:32", "title": "Status Request Investigation", "description": "An operator confirmed the details and the appointment was completed. The supplier reported an unusual issue; the order was approved. The courier confirmed the details and the claim was rejected. A standard follow-up: the item was delayed." }, { "id": 33, "created_at": "2023-04-06 01:39:05", "title": "Closure", "description": "Flagged as late. Support rescheduled the request. The supplier asked for a change and the document was reopened." }, { "id": 34, "created_at": "2023-04-24 11:55:42", "title": "Investigation Action", "description": "The record was reviewed following an unusual review. The delivery was reopened — urgent case, no further action. Flagged as unusual. The account owner cancelled the appointment." }, { "id": 35, "created_at": "2023-05-22 17:15:18", "title": "Action", "description": null }, { "id": 36, "created_at": "2023-08-13 11:40:12", "title": "Inquiry Problem Response", "description": "The report was rejected — manual case, no further action. The account owner confirmed the details and the report was rejected. The request was resolved after a minor check. Support confirmed the details and the record was resolved." }, { "id": 37, "created_at": "2023-03-09 17:15:38", "title": "Feedback", "description": "Support confirmed the details and the item was cancelled. A minor ticket was confirmed the same day. The customer confirmed the details and the order was rejected. An operator asked for a change and the delivery was approved." }, { "id": 38, "created_at": "2023-05-13 10:24:08", "title": "Analysis Issue", "description": "The customer confirmed the details and the item was replaced. The supplier confirmed the details and the report was rescheduled." }, { "id": 39, "created_at": "2023-08-19 19:56:17", "title": "Question Status Action", "description": null }, { "id": 40, "created_at": "2023-07-30 09:41:15", "title": "Concern", "description": "No response from an operator, so the request was refunded. A routine follow-up: the item was escalated. The customer asked for a change and the item was processed. The session was delayed after a duplicate check." }, { "id": 41, "created_at": "2023-08-01 08:33:56", "title": "Problem Confirmation Alert", "description": "The report was completed — late case, no further action. The reviewer confirmed the details and the record was cancelled. The request was replaced — manual case, no further action. Flagged as incomplete. Support cancelled the record." }, { "id": 42, "created_at": "2023-09-26 10:14:27", "title": "Ticket Communication Concern", "description": "Flagged as duplicate. The customer updated the claim. No response from the team, so the delivery was refunded. A duplicate follow-up: the refund was confirmed." }, { "id": 43, "created_at": "2023-04-04 12:03:43", "title": "Summary Assignment", "description": "No response from the team, so the session was replaced. The session was rejected after an urgent check. The report was resolved after a standard check." }, { "id": 44, "created_at": "2023-08-11 00:41:46", "title": "Clarification Check", "description": "An unusual follow-up: the transfer was cancelled. The ticket was escalated — unusual case, no further action." }, { "id": 45, "created_at": "2023-03-07 00:46:06", "title": "Request", "description": "Flagged as partial. Support cancelled the order. The courier confirmed the details and the delivery was replaced. The ticket was replaced after an urgent check." }, { "id": 46, "created_at": "2023-07-21 16:51:53", "title": "Follow-up", "description": "The reviewer reported an urgent issue; the order was cancelled. The record was approved after a manual check. A routine follow-up: the booking was delayed. Support asked for a change and the session was replaced." }, { "id": 47, "created_at": "2023-06-28 14:39:38", "title": "Assignment", "description": "The ticket was confirmed after a manual check. No response from the courier, so the booking was closed." }, { "id": 48, "created_at": "2023-02-07 09:36:03", "title": "Support", "description": "The document was rescheduled — unusual case, no further action. The ticket was updated — minor case, no further action." }, { "id": 49, "created_at": "2023-05-16 14:26:25", "title": "Support", "description": "The reviewer confirmed the details and the record was completed. The account owner reported an unusual issue; the invoice was resolved. The supplier confirmed the details and the session was refunded. The transfer was rejected — duplicate case, no further action." }, { "id": 50, "created_at": "2023-05-27 15:14:29", "title": "Response Escalation Investigation", "description": "A partial request was escalated the same day. Support confirmed the details and the account was delayed. The payment was refunded — urgent case, no further action." }, { "id": 51, "created_at": "2023-03-07 10:58:35", "title": "Situation", "description": "An operator reported an incomplete issue; the record was closed. Flagged as duplicate. Support reviewed the claim. A routine report was rescheduled the same day." }, { "id": 52, "created_at": "2023-01-02 12:46:44", "title": "Issue", "description": null }, { "id": 53, "created_at": "2023-06-21 07:03:35", "title": "Notification", "description": "The account owner asked for a change and the report was delayed. No response from an operator, so the document was reopened. Support asked for a change and the invoice was cancelled. The item was reviewed — duplicate case, no further action." }, { "id": 54, "created_at": "2023-03-15 18:53:52", "title": "Feedback", "description": "The record was completed after a routine check. Flagged as urgent. The reviewer processed the invoice. The record was reviewed following a late review." }, { "id": 55, "created_at": "2023-06-03 16:02:29", "title": "Feedback Summary", "description": "The record was escalated after a repeat check. The courier confirmed the details and the shipment was processed. The invoice was rescheduled — unusual case, no further action." }, { "id": 56, "created_at": "2023-06-16 20:38:41", "title": "Concern", "description": "The shipment was confirmed — late case, no further action. The customer confirmed the details and the item was refunded. The account was closed after a duplicate check." }, { "id": 57, "created_at": "2023-05-02 17:16:12", "title": "Service Analysis", "description": "The reviewer asked for a change and the report was replaced. The ticket was rejected after a standard check. No response from the customer, so the report was closed. An automatic payment was delayed the same day." }, { "id": 58, "created_at": "2023-03-19 11:19:56", "title": "Notification Alert", "description": "The invoice was replaced after an urgent check. An unusual invoice was replaced the same day." }, { "id": 59, "created_at": "2023-01-02 14:36:19", "title": "Check Review", "description": "An unusual claim was rejected the same day. Support asked for a change and the appointment was refunded. The ticket was processed following an incomplete review." }, { "id": 60, "created_at": "2023-03-19 09:59:24", "title": "Analysis Closure Review", "description": "Flagged as routine. The supplier cancelled the account. The supplier confirmed the details and the transfer was cancelled. An urgent session was refunded the same day. A standard session was completed the same day." }, { "id": 61, "created_at": "2023-04-13 19:08:26", "title": "Analysis", "description": "Flagged as manual. The account owner rejected the item. A minor refund was rescheduled the same day. The courier asked for a change and the ticket was rescheduled. An unusual follow-up: the document was rescheduled." }, { "id": 62, "created_at": "2023-08-01 21:34:09", "title": "Service", "description": "A partial follow-up: the shipment was rescheduled. The account owner reported an urgent issue; the booking was rejected." }, { "id": 63, "created_at": "2023-06-26 11:27:31", "title": "Feedback Assignment Clarification", "description": "The reviewer asked for a change and the invoice was escalated. The team asked for a change and the request was cancelled." }, { "id": 64, "created_at": "2023-05-13 16:43:31", "title": "Situation Action Status", "description": "A late item was approved the same day. An unusual record was completed the same day. The ticket was confirmed following a late review." }, { "id": 65, "created_at": "2023-02-02 04:28:54", "title": "Support Resolution", "description": "A duplicate follow-up: the record was delayed. A repeat document was closed the same day. The document was reviewed — automatic case, no further action." }, { "id": 66, "created_at": "2023-09-17 09:48:33", "title": "Request", "description": "The reviewer confirmed the details and the request was resolved. The team asked for a change and the report was reviewed." }, { "id": 67, "created_at": "2023-08-02 10:12:45", "title": "Problem Feedback Service", "description": "A minor follow-up: the ticket was completed. The reviewer asked for a change and the session was rejected. No response from the reviewer, so the session was reviewed." }, { "id": 68, "created_at": "2023-03-30 09:59:18", "title": "Service", "description": "The transfer was closed after an incomplete check. The team confirmed the details and the record was reopened. The account owner asked for a change and the transfer was completed." }, { "id": 69, "created_at": "2023-09-03 14:03:46", "title": "Request", "description": null }, { "id": 70, "created_at": "2023-05-29 13:57:40", "title": "Review Analysis Inquiry", "description": "A partial follow-up: the payment was closed. The claim was closed — late case, no further action. The item was confirmed following a late review. No response from the customer, so the delivery was resolved." }, { "id": 71, "created_at": "2023-07-17 09:49:32", "title": "Check Report", "description": "The supplier confirmed the details and the order was closed. No response from the customer, so the appointment was confirmed. The courier reported an incomplete issue; the record was updated. The team asked for a change and the transfer was closed." }, { "id": 72, "created_at": "2023-05-31 15:56:41", "title": "Communication Situation", "description": "The item was replaced — manual case, no further action. The request was reviewed after a minor check. The invoice was escalated — manual case, no further action. The transfer was reviewed after a duplicate check." }, { "id": 73, "created_at": "2023-07-03 02:43:17", "title": "Notification", "description": "The item was reviewed after a late check. The reviewer confirmed the details and the claim was confirmed." }, { "id": 74, "created_at": "2023-02-07 11:45:43", "title": "Analysis Assignment", "description": null }, { "id": 75, "created_at": "2023-08-11 19:18:57", "title": "Check", "description": "The claim was replaced after an automatic check. The appointment was processed after a standard check. A partial follow-up: the refund was closed." }, { "id": 76, "created_at": "2023-06-16 20:13:25", "title": "Problem", "description": "An unusual follow-up: the shipment was resolved. The account owner asked for a change and the document was rejected." }, { "id": 77, "created_at": "2023-03-01 09:42:52", "title": "Response Resolution", "description": "No response from the supplier, so the transfer was reopened. The account owner confirmed the details and the account was cancelled. A late report was resolved the same day." }, { "id": 78, "created_at": "2023-01-16 11:28:54", "title": "Situation Escalation", "description": "Flagged as duplicate. Support rescheduled the order. The refund was resolved after an urgent check. A duplicate follow-up: the session was processed." }, { "id": 79, "created_at": "2023-08-11 16:33:03", "title": "Problem", "description": "The team asked for a change and the report was reviewed. Flagged as routine. The account owner resolved the document." }, { "id": 80, "created_at": "2023-04-10 19:32:54", "title": "Notification Clarification", "description": null }, { "id": 81, "created_at": "2023-04-01 23:26:48", "title": "Assignment", "description": "An unusual report was completed the same day. The team asked for a change and the invoice was refunded." }, { "id": 82, "created_at": "2023-09-11 11:55:25", "title": "Notification Alert", "description": "No response from the team, so the session was cancelled. Flagged as minor. The team delayed the item." }, { "id": 83, "created_at": "2023-06-28 17:11:33", "title": "Concern Review Inquiry", "description": "The invoice was delayed after a manual check. No response from the supplier, so the shipment was reviewed." }, { "id": 84, "created_at": "2023-06-28 08:21:39", "title": "Communication", "description": "The record was replaced following a manual review. The customer confirmed the details and the transfer was processed. Flagged as manual. The supplier completed the record." }, { "id": 85, "created_at": "2023-09-19 22:52:22", "title": "Status", "description": "The shipment was cancelled following a repeat review. An urgent follow-up: the shipment was rescheduled. No response from support, so the request was closed. The record was approved after a late check." }, { "id": 86, "created_at": "2023-07-13 19:39:42", "title": "Resolution Service", "description": null }, { "id": 87, "created_at": "2023-01-22 17:45:17", "title": "Request Action Investigation", "description": "A partial follow-up: the report was processed. No response from the courier, so the record was cancelled. A late refund was reopened the same day." }, { "id": 88, "created_at": "2023-06-11 14:52:09", "title": "Ticket Closure Question", "description": "The claim was updated following an incomplete review. The reviewer reported a partial issue; the order was approved. Flagged as repeat. The account owner confirmed the invoice." }, { "id": 89, "created_at": "2023-01-16 10:05:55", "title": "Support Follow-up", "description": "Flagged as standard. The supplier approved the delivery. The document was replaced after an unusual check. A routine order was processed the same day. The account owner confirmed the details and the invoice was rejected." }, { "id": 90, "created_at": "2023-09-14 09:30:05", "title": "Question Communication", "description": "The item was rejected — incomplete case, no further action. The session was refunded — manual case, no further action. The reviewer asked for a change and the refund was closed. An unusual follow-up: the document was reopened." }, { "id": 91, "created_at": "2023-08-30 10:03:13", "title": "Request Check Ticket", "description": "A duplicate shipment was delayed the same day. The team asked for a change and the delivery was replaced. An operator reported an automatic issue; the order was updated. A manual follow-up: the transfer was replaced." }, { "id": 92, "created_at": "2023-01-17 21:44:13", "title": "Response Problem", "description": "The document was cancelled following an urgent review. The courier confirmed the details and the order was rejected." }, { "id": 93, "created_at": "2023-08-02 18:23:49", "title": "Question Resolution", "description": "No response from the customer, so the ticket was replaced. No response from the customer, so the transfer was escalated." }, { "id": 94, "created_at": "2023-03-27 18:59:42", "title": "Request", "description": null }, { "id": 95, "created_at": "2023-04-15 15:25:04", "title": "Service Confirmation", "description": "The refund was reviewed following an urgent review. The reviewer asked for a change and the shipment was completed. The claim was reviewed — standard case, no further action." }, { "id": 96, "created_at": "2023-07-26 07:07:28", "title": "Concern Confirmation", "description": "The shipment was resolved following a late review. No response from the account owner, so the claim was resolved. The account owner reported an automatic issue; the booking was refunded." }, { "id": 97, "created_at": "2023-07-28 20:29:31", "title": "Follow-up Investigation Closure", "description": "The order was processed after an urgent check. A repeat follow-up: the refund was reopened. The refund was reviewed after a minor check." }, { "id": 98, "created_at": "2023-02-14 11:59:45", "title": "Alert", "description": "A partial follow-up: the claim was cancelled. No response from the reviewer, so the claim was replaced." }, { "id": 99, "created_at": "2023-07-26 20:25:49", "title": "Escalation Ticket", "description": "Flagged as late. The team approved the shipment. The session was closed after a duplicate check. The delivery was cancelled following an urgent review." }, { "id": 100, "created_at": "2023-08-07 18:31:05", "title": "Issue", "description": "Flagged as automatic. The supplier reviewed the shipment. A partial follow-up: the request was processed." }, { "id": 101, "created_at": "2023-08-26 08:20:29", "title": "Question", "description": "An unusual shipment was refunded the same day. The reviewer asked for a change and the report was completed. An automatic follow-up: the transfer was escalated. No response from the account owner, so the claim was replaced." }, { "id": 102, "created_at": "2023-05-12 14:47:17", "title": "Summary Investigation", "description": null }, { "id": 103, "created_at": "2023-03-03 20:14:21", "title": "Check Alert", "description": "The invoice was escalated — urgent case, no further action. The record was approved following an automatic review. A repeat follow-up: the record was delayed. The team reported a partial issue; the delivery was completed." }, { "id": 104, "created_at": "2023-09-27 23:40:25", "title": "Escalation Inquiry Ticket", "description": "The order was replaced following an automatic review. The refund was rescheduled following a partial review." }, { "id": 105, "created_at": "2023-01-18 14:24:12", "title": "Notification Communication", "description": "No response from the customer, so the document was rescheduled. The record was resolved after a minor check. A partial follow-up: the payment was replaced. The transfer was reviewed following a manual review." }, { "id": 106, "created_at": "2023-07-14 19:08:27", "title": "Report Action Follow-up", "description": "Flagged as partial. The account owner closed the report. Flagged as standard. The team confirmed the delivery." }, { "id": 107, "created_at": "2023-09-28 17:15:57", "title": "Feedback", "description": null }, { "id": 108, "created_at": "2023-02-14 13:00:03", "title": "Question", "description": "The refund was updated following an unusual review. No response from the customer, so the shipment was escalated. The account was resolved after a minor check." }, { "id": 109, "created_at": "2023-03-19 05:33:06", "title": "Clarification", "description": "The order was processed following an unusual review. The item was confirmed — automatic case, no further action. A manual follow-up: the item was rejected." }, { "id": 110, "created_at": "2023-03-13 00:34:52", "title": "Issue Review", "description": null }, { "id": 111, "created_at": "2023-08-08 02:41:28", "title": "Service Problem Notification", "description": "An operator reported a partial issue; the transfer was refunded. An unusual session was reviewed the same day." }, { "id": 112, "created_at": "2023-09-03 12:12:27", "title": "Update", "description": "The record was resolved following an incomplete review. The record was cancelled after a partial check. Support confirmed the details and the order was approved. No response from an operator, so the transfer was refunded." }, { "id": 113, "created_at": "2023-02-18 00:34:32", "title": "Investigation Closure Response", "description": "A manual follow-up: the ticket was replaced. The refund was escalated after an urgent check. Flagged as automatic. The courier replaced the ticket." }, { "id": 114, "created_at": "2023-06-19 22:46:40", "title": "Update Summary", "description": "The account was updated — urgent case, no further action. No response from the reviewer, so the request was cancelled." }, { "id": 115, "created_at": "2023-04-27 20:04:08", "title": "Assignment Issue", "description": "A partial follow-up: the order was reviewed. No response from support, so the claim was confirmed." }, { "id": 116, "created_at": "2023-07-05 20:59:42", "title": "Alert Review", "description": "An operator reported an automatic issue; the report was closed. The courier asked for a change and the claim was replaced. An automatic booking was closed the same day." }, { "id": 117, "created_at": "2023-06-27 20:06:41", "title": "Summary Question Alert", "description": "No response from the account owner, so the account was reviewed. The supplier confirmed the details and the ticket was resolved. A late session was replaced the same day. The team asked for a change and the claim was processed." }, { "id": 118, "created_at": "2023-02-18 20:13:19", "title": "Service", "description": "A manual claim was updated the same day. The courier confirmed the details and the claim was refunded. The claim was escalated — unusual case, no further action. No response from the customer, so the appointment was approved." }, { "id": 119, "created_at": "2023-07-10 06:53:05", "title": "Clarification Report", "description": null }, { "id": 120, "created_at": "2023-06-30 18:07:50", "title": "Inquiry", "description": "An unusual request was cancelled the same day. Flagged as standard. The supplier processed the booking. No response from the courier, so the order was escalated." }, { "id": 121, "created_at": "2023-06-16 19:28:28", "title": "Summary Question", "description": "The session was closed after a partial check. Flagged as incomplete. The team resolved the account. A late follow-up: the invoice was replaced. The ticket was approved following a late review." }, { "id": 122, "created_at": "2023-08-23 19:31:11", "title": "Status", "description": "The claim was escalated — duplicate case, no further action. The claim was replaced — duplicate case, no further action." }, { "id": 123, "created_at": "2023-06-19 19:38:23", "title": "Question Check Update", "description": "The account owner reported an urgent issue; the payment was rejected. No response from the account owner, so the claim was completed. Flagged as late. An operator replaced the payment." }, { "id": 124, "created_at": "2023-01-16 18:41:17", "title": "Issue", "description": "The delivery was updated after a routine check. The delivery was closed after a late check." }, { "id": 125, "created_at": "2023-05-18 13:32:15", "title": "Assignment Investigation Clarification", "description": "Flagged as urgent. Support reopened the refund. The supplier asked for a change and the shipment was completed." }, { "id": 126, "created_at": "2023-04-30 10:33:11", "title": "Action Escalation Response", "description": "The appointment was completed after a duplicate check. The customer asked for a change and the claim was resolved." }, { "id": 127, "created_at": "2023-03-20 18:30:34", "title": "Service Assignment Report", "description": "The session was delayed following a late review. The document was closed following a partial review. The customer asked for a change and the booking was replaced. Flagged as urgent. An operator confirmed the transfer." }, { "id": 128, "created_at": "2023-07-09 15:48:15", "title": "Support", "description": "Flagged as minor. The team resolved the refund. The delivery was confirmed following an unusual review." }, { "id": 129, "created_at": "2023-09-22 09:14:15", "title": "Assignment Request", "description": "The supplier asked for a change and the report was escalated. The document was confirmed after an automatic check. The appointment was replaced following an urgent review. The account owner reported a routine issue; the ticket was updated." }, { "id": 130, "created_at": "2023-07-27 09:03:35", "title": "Clarification Situation", "description": "The order was escalated following a minor review. The record was reopened after a routine check. The claim was closed after a minor check." }, { "id": 131, "created_at": "2023-04-06 21:22:32", "title": "Clarification", "description": null }, { "id": 132, "created_at": "2023-07-16 21:06:24", "title": "Status Issue", "description": "No response from the reviewer, so the document was reviewed. The account owner reported a duplicate issue; the transfer was cancelled. Support reported an urgent issue; the booking was approved." }, { "id": 133, "created_at": "2023-03-10 17:44:32", "title": "Situation Closure Inquiry", "description": null }, { "id": 134, "created_at": "2023-06-01 16:42:10", "title": "Service Request", "description": "An operator confirmed the details and the appointment was cancelled. Flagged as minor. The reviewer refunded the payment. The booking was replaced after an automatic check. The courier reported a minor issue; the item was reopened." }, { "id": 135, "created_at": "2023-08-10 17:28:52", "title": "Resolution Follow-up Assignment", "description": "Flagged as standard. The supplier escalated the session. The customer confirmed the details and the account was escalated. Flagged as incomplete. The customer updated the document. An urgent request was escalated the same day." }, { "id": 136, "created_at": "2023-05-24 14:41:10", "title": "Concern Escalation Confirmation", "description": "The item was processed after a routine check. No response from support, so the document was rescheduled. The courier confirmed the details and the delivery was reviewed." }, { "id": 137, "created_at": "2023-01-19 22:24:35", "title": "Analysis Response Resolution", "description": "The customer confirmed the details and the session was updated. Flagged as standard. The supplier delayed the refund. Support confirmed the details and the session was confirmed. The delivery was replaced following an incomplete review." }, { "id": 138, "created_at": "2023-01-07 14:27:52", "title": "Question Investigation Support", "description": "The customer confirmed the details and the appointment was approved. Flagged as unusual. The team closed the report. Flagged as manual. The supplier completed the report." }, { "id": 139, "created_at": "2023-06-29 05:29:39", "title": "Status", "description": null }, { "id": 140, "created_at": "2023-03-28 18:37:16", "title": "Ticket Situation", "description": "An operator reported a late issue; the invoice was rescheduled. The team asked for a change and the report was approved." }, { "id": 141, "created_at": "2023-09-04 20:46:20", "title": "Clarification Confirmation", "description": "The courier reported a manual issue; the document was confirmed. The booking was confirmed following an urgent review. Flagged as routine. The account owner confirmed the claim. The account owner asked for a change and the ticket was resolved." }, { "id": 142, "created_at": "2023-04-10 23:29:38", "title": "Inquiry Follow-up", "description": "The account owner reported a standard issue; the order was reopened. The refund was cancelled — incomplete case, no further action. An urgent claim was processed the same day." }, { "id": 143, "created_at": "2023-01-26 21:35:19", "title": "Action", "description": "The customer confirmed the details and the item was confirmed. Support asked for a change and the item was reopened." }, { "id": 144, "created_at": "2023-08-05 19:43:42", "title": "Assignment Problem Alert", "description": "The reviewer asked for a change and the order was refunded. An automatic order was rejected the same day. The shipment was cancelled following a duplicate review. Flagged as duplicate. The supplier rescheduled the document." }, { "id": 145, "created_at": "2023-08-13 15:05:27", "title": "Support Inquiry Issue", "description": "The customer confirmed the details and the item was delayed. No response from support, so the appointment was closed." }, { "id": 146, "created_at": "2023-03-14 12:40:35", "title": "Check Action Concern", "description": "No response from the account owner, so the request was confirmed. The shipment was confirmed after an automatic check. Flagged as incomplete. The courier rescheduled the order." }, { "id": 147, "created_at": "2023-02-24 09:15:37", "title": "Update Response Status", "description": "No response from the reviewer, so the request was resolved. The shipment was resolved following a manual review. A partial follow-up: the report was delayed. The refund was approved following a partial review." }, { "id": 148, "created_at": "2023-02-22 18:35:45", "title": "Problem Communication", "description": "The account owner reported a late issue; the account was approved. The team confirmed the details and the request was rejected." }, { "id": 149, "created_at": "2023-01-22 22:56:54", "title": "Clarification Notification Analysis", "description": "Flagged as automatic. The supplier refunded the account. The supplier confirmed the details and the shipment was delayed. A partial invoice was closed the same day. The supplier reported a repeat issue; the item was resolved." }, { "id": 150, "created_at": "2023-05-27 15:43:46", "title": "Support Assignment Response", "description": "Flagged as manual. The courier closed the item. The session was completed after an automatic check. Flagged as minor. Support replaced the request." }, { "id": 151, "created_at": "2023-09-21 08:04:51", "title": "Service Summary", "description": "A routine claim was closed the same day. The courier asked for a change and the report was refunded. A late follow-up: the shipment was escalated. A minor booking was reopened the same day." }, { "id": 152, "created_at": "2023-10-01 09:01:02", "title": "Service", "description": null }, { "id": 153, "created_at": "2023-01-14 16:18:01", "title": "Clarification Response", "description": "The supplier reported an unusual issue; the refund was reviewed. A routine follow-up: the ticket was rejected. The team reported a repeat issue; the record was processed." }, { "id": 154, "created_at": "2023-02-10 07:57:03", "title": "Follow-up", "description": "An operator confirmed the details and the request was closed. An operator confirmed the details and the report was rejected." }, { "id": 155, "created_at": "2023-08-26 11:43:59", "title": "Confirmation Follow-up", "description": "A partial follow-up: the delivery was delayed. The ticket was completed following an urgent review." }, { "id": 156, "created_at": "2023-02-03 11:16:21", "title": "Review", "description": "No response from the courier, so the payment was reopened. The team confirmed the details and the payment was rejected. The refund was approved — unusual case, no further action. A manual claim was reviewed the same day." }, { "id": 157, "created_at": "2023-03-02 16:45:53", "title": "Analysis Follow-up", "description": "An unusual ticket was resolved the same day. An unusual session was confirmed the same day." }, { "id": 158, "created_at": "2023-01-09 15:14:02", "title": "Follow-up Action", "description": "A partial follow-up: the refund was approved. An operator confirmed the details and the appointment was rejected. The team reported a partial issue; the record was escalated." }, { "id": 159, "created_at": "2023-08-01 16:57:01", "title": "Request Report Action", "description": "The team asked for a change and the order was completed. Flagged as late. An operator escalated the item. The booking was escalated after an automatic check." }, { "id": 160, "created_at": "2023-03-06 08:34:53", "title": "Situation Problem", "description": "The report was approved — duplicate case, no further action. The courier asked for a change and the request was reviewed. The item was confirmed after a standard check." }, { "id": 161, "created_at": "2023-08-02 22:35:31", "title": "Support", "description": "The report was completed — partial case, no further action. The booking was closed — minor case, no further action. An incomplete order was delayed the same day." }, { "id": 162, "created_at": "2023-07-30 19:24:15", "title": "Situation Communication", "description": "The courier confirmed the details and the claim was updated. Flagged as routine. The customer rescheduled the booking." }, { "id": 163, "created_at": "2023-04-04 19:26:49", "title": "Inquiry Escalation", "description": "An urgent follow-up: the item was rejected. A repeat request was reopened the same day. An urgent follow-up: the ticket was closed." }, { "id": 164, "created_at": "2023-09-10 23:40:12", "title": "Feedback Escalation Service", "description": "The supplier reported a minor issue; the order was rejected. A repeat follow-up: the session was reviewed. The customer reported a standard issue; the booking was updated." }, { "id": 165, "created_at": "2023-08-18 10:57:04", "title": "Request Review", "description": "An incomplete transfer was reviewed the same day. Flagged as manual. The reviewer delayed the item." }, { "id": 166, "created_at": "2023-04-06 13:17:49", "title": "Report Analysis", "description": "The courier confirmed the details and the item was refunded. The team asked for a change and the item was replaced. An urgent delivery was resolved the same day." }, { "id": 167, "created_at": "2023-09-08 17:50:09", "title": "Service", "description": "The account owner asked for a change and the report was closed. A routine follow-up: the booking was rescheduled. The account was rejected — urgent case, no further action." }, { "id": 168, "created_at": "2023-09-21 06:05:57", "title": "Closure Escalation Alert", "description": "An unusual follow-up: the request was delayed. The refund was completed after a manual check. No response from the reviewer, so the payment was rejected." }, { "id": 169, "created_at": "2023-09-23 16:41:14", "title": "Ticket Assignment Concern", "description": "The team confirmed the details and the report was delayed. No response from the account owner, so the item was processed." }, { "id": 170, "created_at": "2023-05-05 09:43:49", "title": "Service Resolution", "description": "The shipment was replaced — incomplete case, no further action. An operator reported an incomplete issue; the order was escalated. No response from the supplier, so the document was completed. The document was processed after a routine check." }, { "id": 171, "created_at": "2023-05-06 15:55:08", "title": "Analysis", "description": "The courier asked for a change and the booking was rejected. No response from the supplier, so the document was rejected." }, { "id": 172, "created_at": "2023-07-16 19:53:43", "title": "Ticket", "description": "The account owner asked for a change and the transfer was cancelled. Flagged as repeat. The supplier delayed the item." }, { "id": 173, "created_at": "2023-07-05 19:31:31", "title": "Clarification Escalation Feedback", "description": "The request was replaced following a minor review. An automatic claim was completed the same day. The report was reopened — partial case, no further action. The ticket was cancelled following an unusual review." }, { "id": 174, "created_at": "2023-01-05 18:41:27", "title": "Confirmation Request Analysis", "description": "The team asked for a change and the booking was confirmed. The request was escalated — minor case, no further action." }, { "id": 175, "created_at": "2023-01-15 11:17:52", "title": "Question Investigation Summary", "description": "Support asked for a change and the ticket was completed. A partial transfer was updated the same day. The item was closed after a repeat check." }, { "id": 176, "created_at": "2023-09-03 23:06:07", "title": "Follow-up", "description": "No response from the customer, so the request was closed. A standard follow-up: the item was updated." }, { "id": 177, "created_at": "2023-09-13 22:47:09", "title": "Clarification", "description": "A minor report was approved the same day. A routine follow-up: the report was resolved. Flagged as urgent. An operator cancelled the invoice. The supplier confirmed the details and the request was resolved." }, { "id": 178, "created_at": "2023-06-26 08:14:20", "title": "Issue", "description": "The account owner asked for a change and the appointment was delayed. An operator reported an unusual issue; the transfer was updated. An unusual follow-up: the transfer was replaced." }, { "id": 179, "created_at": "2023-06-12 17:04:37", "title": "Question", "description": "Flagged as unusual. Support escalated the record. Flagged as minor. The team completed the shipment. No response from the supplier, so the order was delayed. The team asked for a change and the transfer was approved." }, { "id": 180, "created_at": "2023-05-13 22:32:46", "title": "Resolution", "description": "A routine follow-up: the delivery was resolved. The reviewer confirmed the details and the ticket was completed." }, { "id": 181, "created_at": "2023-03-18 21:36:34", "title": "Closure", "description": "The claim was completed — repeat case, no further action. The account owner reported an automatic issue; the payment was processed." }, { "id": 182, "created_at": "2023-08-18 17:37:39", "title": "Status Inquiry Ticket", "description": null }, { "id": 183, "created_at": "2023-02-02 17:52:31", "title": "Action Escalation", "description": "The courier confirmed the details and the booking was replaced. The account was confirmed after a partial check." }, { "id": 184, "created_at": "2023-04-15 11:38:03", "title": "Support Notification Review", "description": "The supplier reported a duplicate issue; the appointment was confirmed. The customer reported a standard issue; the order was resolved." }, { "id": 185, "created_at": "2023-04-29 13:40:39", "title": "Closure", "description": "The session was rejected following a manual review. A routine follow-up: the refund was confirmed." }, { "id": 186, "created_at": "2023-09-08 22:14:00", "title": "Feedback Check", "description": "The supplier reported a routine issue; the request was refunded. A manual invoice was refunded the same day. A partial invoice was confirmed the same day. The delivery was cancelled — late case, no further action." }, { "id": 187, "created_at": "2023-01-28 17:33:32", "title": "Action Resolution", "description": "An unusual record was rescheduled the same day. An urgent follow-up: the account was approved. An incomplete account was rescheduled the same day." }, { "id": 188, "created_at": "2023-08-08 23:14:37", "title": "Request", "description": "Support confirmed the details and the invoice was confirmed. The reviewer asked for a change and the record was processed. Flagged as unusual. Support cancelled the report." }, { "id": 189, "created_at": "2023-06-04 14:27:50", "title": "Feedback", "description": "Flagged as incomplete. The courier cancelled the appointment. An unusual report was updated the same day." }, { "id": 190, "created_at": "2023-02-18 00:08:39", "title": "Issue Update Report", "description": "Flagged as partial. The courier rejected the record. The courier asked for a change and the account was confirmed." }, { "id": 191, "created_at": "2023-01-29 14:40:40", "title": "Communication Summary", "description": "The courier reported an automatic issue; the account was confirmed. A duplicate follow-up: the booking was cancelled." }, { "id": 192, "created_at": "2023-07-19 12:12:48", "title": "Confirmation Inquiry Question", "description": "No response from support, so the payment was cancelled. A repeat follow-up: the request was escalated. The customer asked for a change and the transfer was updated." }, { "id": 193, "created_at": "2023-01-27 06:52:07", "title": "Check Inquiry", "description": "A partial claim was replaced the same day. The appointment was resolved after a late check. Flagged as duplicate. The team replaced the item. An unusual follow-up: the session was updated." }, { "id": 194, "created_at": "2023-06-21 20:33:27", "title": "Feedback", "description": "The invoice was resolved after a late check. An operator reported an urgent issue; the transfer was refunded." }, { "id": 195, "created_at": "2023-01-30 08:51:50", "title": "Status Service Problem", "description": "Flagged as routine. An operator replaced the invoice. The reviewer asked for a change and the delivery was updated. An urgent request was closed the same day. The record was resolved after a standard check." }, { "id": 196, "created_at": "2023-08-03 16:06:04", "title": "Action Situation", "description": "An operator asked for a change and the order was approved. The claim was closed — routine case, no further action." }, { "id": 197, "created_at": "2023-07-26 12:19:04", "title": "Alert Assignment", "description": "An operator reported an urgent issue; the document was escalated. The customer confirmed the details and the claim was processed. A repeat follow-up: the account was resolved." }, { "id": 198, "created_at": "2023-03-23 21:48:25", "title": "Check Analysis Ticket", "description": "The invoice was resolved after an automatic check. A routine booking was refunded the same day. The transfer was reviewed — incomplete case, no further action. The team confirmed the details and the claim was rescheduled." }, { "id": 199, "created_at": "2023-07-12 00:12:11", "title": "Resolution Alert", "description": "No response from the team, so the claim was confirmed. No response from the team, so the report was closed." }, { "id": 200, "created_at": "2023-04-12 12:40:30", "title": "Feedback Response Investigation", "description": "A partial follow-up: the transfer was escalated. No response from the customer, so the session was refunded." } ], "status_changes": [ { "id": 1, "ticket_id": 91, "status_id": 5, "changed_at": "2023-09-28 04:45:09" }, { "id": 2, "ticket_id": 27, "status_id": 2, "changed_at": "2023-09-09 19:59:44" }, { "id": 3, "ticket_id": 179, "status_id": 4, "changed_at": "2023-06-13 00:43:37" }, { "id": 4, "ticket_id": 43, "status_id": 1, "changed_at": "2023-04-27 06:16:49" }, { "id": 5, "ticket_id": 149, "status_id": 1, "changed_at": "2023-02-19 01:53:01" }, { "id": 6, "ticket_id": 10, "status_id": 3, "changed_at": "2023-10-02 05:23:56" }, { "id": 7, "ticket_id": 38, "status_id": 1, "changed_at": "2023-05-20 14:22:15" }, { "id": 8, "ticket_id": 137, "status_id": 4, "changed_at": "2023-01-28 09:55:58" }, { "id": 9, "ticket_id": 56, "status_id": 2, "changed_at": "2023-06-24 23:20:25" }, { "id": 10, "ticket_id": 166, "status_id": 2, "changed_at": "2023-04-09 01:01:33" }, { "id": 11, "ticket_id": 118, "status_id": 3, "changed_at": "2023-03-05 16:17:54" }, { "id": 12, "ticket_id": 195, "status_id": 5, "changed_at": "2023-02-20 23:30:15" }, { "id": 13, "ticket_id": 80, "status_id": 3, "changed_at": "2023-05-01 05:58:12" }, { "id": 14, "ticket_id": 114, "status_id": 5, "changed_at": "2023-06-24 21:33:14" }, { "id": 15, "ticket_id": 32, "status_id": 5, "changed_at": "2023-06-18 01:12:15" }, { "id": 16, "ticket_id": 35, "status_id": 2, "changed_at": "2023-06-14 17:29:57" }, { "id": 17, "ticket_id": 112, "status_id": 4, "changed_at": "2023-09-16 03:58:56" }, { "id": 18, "ticket_id": 141, "status_id": 5, "changed_at": "2023-09-22 00:45:48" }, { "id": 19, "ticket_id": 117, "status_id": 4, "changed_at": "2023-06-29 08:02:18" }, { "id": 20, "ticket_id": 168, "status_id": 4, "changed_at": "2023-10-01 18:48:42" }, { "id": 21, "ticket_id": 145, "status_id": 2, "changed_at": "2023-09-06 07:44:13" }, { "id": 22, "ticket_id": 100, "status_id": 3, "changed_at": "2023-08-09 06:29:41" }, { "id": 23, "ticket_id": 177, "status_id": 5, "changed_at": "2023-10-08 01:30:23" }, { "id": 24, "ticket_id": 41, "status_id": 5, "changed_at": "2023-08-08 03:45:09" }, { "id": 25, "ticket_id": 85, "status_id": 5, "changed_at": "2023-09-25 22:34:35" }, { "id": 26, "ticket_id": 157, "status_id": 4, "changed_at": "2023-03-13 03:01:46" }, { "id": 27, "ticket_id": 108, "status_id": 3, "changed_at": "2023-03-02 10:35:06" }, { "id": 28, "ticket_id": 106, "status_id": 2, "changed_at": "2023-08-12 10:39:59" }, { "id": 29, "ticket_id": 55, "status_id": 5, "changed_at": "2023-06-07 02:16:36" }, { "id": 30, "ticket_id": 191, "status_id": 2, "changed_at": "2023-02-15 09:57:13" }, { "id": 31, "ticket_id": 97, "status_id": 2, "changed_at": "2023-08-06 03:16:16" }, { "id": 32, "ticket_id": 38, "status_id": 1, "changed_at": "2023-05-29 14:17:00" }, { "id": 33, "ticket_id": 88, "status_id": 1, "changed_at": "2023-06-30 06:19:34" }, { "id": 34, "ticket_id": 24, "status_id": 5, "changed_at": "2023-04-04 01:21:26" }, { "id": 35, "ticket_id": 117, 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