{ "tasks": [ { "id": 1, "project_id": "afecd90d-467b-4c40-af6c-d8039fdbf2b2", "assigned_member": "Lena Martin", "status": "in progress", "due_date": "2023-06-19", "created_at": "2023-09-28 10:01:24", "updated_at": "2023-01-17 16:10:23", "bottleneck_reason": "No response from the supplier, so the refund was processed." }, { "id": 2, "project_id": "7c6c92db-16ce-4bff-86cf-1fa96b31ac48", "assigned_member": "Ibrahim Kowalski", "status": "not started", "due_date": "2023-07-05", "created_at": "2023-12-31 09:10:36", "updated_at": "2023-07-28 13:14:49", "bottleneck_reason": "A standard follow-up: the appointment was refunded." }, { "id": 3, "project_id": "23de6dd7-860b-48b2-b12c-cf134cf77047", "assigned_member": "Amir Sato", "status": "completed", "due_date": "2023-06-28", "created_at": "2023-11-10 10:38:31", "updated_at": "2023-02-25 05:27:07", "bottleneck_reason": "The supplier reported a partial issue; the ticket was reopened." }, { "id": 4, "project_id": "ecf6ce67-2a09-4c0e-bb8f-d367d180d51b", "assigned_member": "Maria Cruz", "status": "in progress", "due_date": "2023-12-23", "created_at": "2023-08-23 10:57:34", "updated_at": "2023-06-12 11:21:36", "bottleneck_reason": "An operator reported a routine issue; the session was completed." }, { "id": 5, "project_id": "4867b315-98fe-4766-9466-1ef6043fa1ee", "assigned_member": "Lucas Hughes", "status": "in progress", "due_date": "2023-03-09", "created_at": "2023-09-22 10:49:28", "updated_at": "2023-12-22 17:44:39", "bottleneck_reason": "The refund was updated — partial case, no further action." }, { "id": 6, "project_id": "9a6d0d16-2ac1-4d32-a8aa-0bcc359af4d4", "assigned_member": "Uma Patel", "status": "in progress", "due_date": "2023-10-01", "created_at": "2023-03-01 18:35:05", "updated_at": "2023-11-10 15:18:30", "bottleneck_reason": null }, { "id": 7, "project_id": "2b13de04-8187-40ea-9022-94e5085e6461", "assigned_member": "Alice Vargas", "status": "in progress", "due_date": "2023-12-23", "created_at": "2023-05-23 11:16:16", "updated_at": "2023-03-26 15:44:00", "bottleneck_reason": "The order was refunded following an incomplete review." }, { "id": 8, "project_id": "f08494ef-0737-40d7-a70c-4c09867e1fb9", "assigned_member": "Felix Rossi", "status": "completed", "due_date": "2023-09-12", "created_at": "2023-02-07 17:04:13", "updated_at": "2023-09-04 11:23:07", "bottleneck_reason": "The ticket was replaced after a partial check." }, { "id": 9, "project_id": "5853f346-405d-4530-ba17-3a32411c1a85", "assigned_member": "Mateo Hansen", "status": "in progress", "due_date": "2023-12-29", "created_at": "2023-11-19 14:28:04", "updated_at": "2023-05-31 09:15:12", "bottleneck_reason": "An operator asked for a change and the order was escalated." }, { "id": 10, "project_id": "ecf9836d-d3cd-48aa-be67-fcb16777e977", "assigned_member": "Hannah Tanaka", "status": "completed", "due_date": "2023-08-23", "created_at": "2023-12-18 12:33:18", "updated_at": "2023-02-04 19:23:40", "bottleneck_reason": "Flagged as urgent. The team reopened the appointment." }, { "id": 11, "project_id": "12379fe4-d024-41c7-b630-3cdf08bb1929", "assigned_member": "Chloe Lee", "status": "in progress", "due_date": "2023-09-24", "created_at": "2023-06-23 15:10:39", "updated_at": "2023-05-30 07:57:01", "bottleneck_reason": "No response from the supplier, so the session was refunded." }, { "id": 12, "project_id": "540a0c1b-6ec9-4ada-a847-a60430b925b5", "assigned_member": "Mia Moreau", "status": "in progress", "due_date": "2023-12-31", "created_at": "2023-02-18 18:03:34", "updated_at": "2023-04-17 10:28:05", "bottleneck_reason": "The supplier confirmed the details and the payment was cancelled." }, { "id": 13, "project_id": "825b86a5-524f-4545-8d05-0dc40d946ae6", "assigned_member": "Emma Taylor", "status": "completed", "due_date": "2023-11-11", "created_at": "2023-05-06 15:29:29", "updated_at": "2023-04-23 15:39:23", "bottleneck_reason": "The ticket was delayed after a repeat check." }, { "id": 14, "project_id": "c498297c-aa4f-4507-aabd-376df3214d40", "assigned_member": "Nina Murphy", "status": "in progress", "due_date": "2023-02-07", "created_at": "2023-09-28 13:01:36", "updated_at": "2023-11-02 09:43:16", "bottleneck_reason": "The report was rejected — repeat case, no further action." }, { "id": 15, "project_id": "b9a9bd31-7715-45f3-a0d6-47380c31032a", "assigned_member": "James Dubois", "status": "not started", "due_date": "2023-12-25", "created_at": "2023-04-27 11:55:20", "updated_at": "2023-05-28 10:13:37", "bottleneck_reason": null }, { "id": 16, "project_id": "36d955df-3833-455c-a315-6cf99bb9dda6", "assigned_member": "Anna Nguyen", "status": "completed", "due_date": "2023-03-16", "created_at": "2023-06-24 09:49:48", "updated_at": "2023-04-17 09:17:14", "bottleneck_reason": "A standard delivery was escalated the same day." }, { "id": 17, "project_id": "297f6805-90f6-4b25-8c34-573c1fb314cf", "assigned_member": "Julia Novak", "status": "delayed", "due_date": "2023-07-29", "created_at": "2023-11-10 15:18:13", "updated_at": "2023-04-07 02:55:50", "bottleneck_reason": "An operator confirmed the details and the claim was processed." }, { "id": 18, "project_id": "f5101077-9c08-4e94-838d-f6c4d28a9417", "assigned_member": "Pedro Diaz", "status": "not started", "due_date": "2023-09-26", "created_at": "2023-12-31 13:58:35", "updated_at": "2023-07-10 10:11:18", "bottleneck_reason": "No response from an operator, so the document was replaced." }, { "id": 19, "project_id": "04c25c8b-73a6-4ea0-80ff-5ab7e342a786", "assigned_member": "Fatima Kowalski", "status": "completed", "due_date": "2023-11-04", "created_at": "2023-10-02 09:40:18", "updated_at": "2023-10-07 12:13:07", "bottleneck_reason": "An urgent booking was refunded the same day." }, { "id": 20, "project_id": "b946ad27-4279-4ab6-9d5f-be54e48ef149", "assigned_member": "Chen Weber", "status": "not started", "due_date": "2023-03-29", "created_at": "2023-12-29 16:24:23", "updated_at": "2023-01-03 14:17:33", "bottleneck_reason": "The team confirmed the details and the shipment was reopened." }, { "id": 21, "project_id": "7df384fa-e863-4155-80fb-8fabb470f41b", "assigned_member": "Maya Wilson", "status": "in progress", "due_date": "2023-10-05", "created_at": "2023-11-11 16:22:44", "updated_at": "2023-09-25 10:39:13", "bottleneck_reason": "The request was closed after a manual check." }, { "id": 22, "project_id": "1f405205-7f40-4e72-aa31-0818a08e827b", "assigned_member": "Nour Zhang", "status": "in progress", "due_date": "2023-09-24", "created_at": "2023-08-01 07:00:02", "updated_at": "2023-10-15 05:02:29", "bottleneck_reason": "The shipment was reopened after a partial check." }, { "id": 23, "project_id": "cf7e9f90-78d7-4e0f-8b24-21a132ee773f", "assigned_member": "Emma Lopez", "status": "completed", "due_date": "2023-09-19", "created_at": "2023-06-21 17:56:47", "updated_at": "2023-07-07 11:20:05", "bottleneck_reason": "The account owner confirmed the details and the session was cancelled." }, { "id": 24, "project_id": "955ae5ce-e14a-4fad-9e57-df2e6cf6b970", "assigned_member": "Marco Kumar", "status": "completed", "due_date": "2023-05-27", "created_at": "2023-11-15 13:32:14", "updated_at": "2023-12-23 21:02:50", "bottleneck_reason": null }, { "id": 25, "project_id": "cfd9f1a5-a500-469f-9dc9-0eeaefea7393", "assigned_member": "Nour Diaz", "status": "in progress", "due_date": "2023-01-01", "created_at": "2023-05-04 11:26:24", "updated_at": "2023-11-20 16:19:38", "bottleneck_reason": "The reviewer reported an automatic issue; the order was reopened." }, { "id": 26, "project_id": "0fb60a8c-5b2a-4f8a-b43e-a05330bb6909", "assigned_member": "Maya Mendes", "status": "not started", "due_date": "2023-04-27", "created_at": "2023-12-08 15:41:53", "updated_at": "2023-06-22 11:14:28", "bottleneck_reason": "A partial follow-up: the appointment was completed." }, { "id": 27, "project_id": "e0ae9893-b107-49f6-90ff-0b219875065f", "assigned_member": "Emma Carter", "status": "completed", "due_date": "2023-12-15", "created_at": "2023-10-13 09:35:57", "updated_at": "2023-04-19 14:47:40", "bottleneck_reason": null }, { "id": 28, "project_id": "c38827e2-07f2-4bcd-b25d-c7a8906226d2", "assigned_member": "Sofia Kowalski", "status": "not started", "due_date": "2023-08-28", "created_at": "2023-02-10 10:12:57", "updated_at": "2023-01-20 15:02:20", "bottleneck_reason": null }, { "id": 29, "project_id": "a9fa0eaa-7188-445c-b55d-9a58b6987bbd", "assigned_member": "Uma Wright", "status": "not started", "due_date": "2023-08-31", "created_at": "2023-03-18 11:36:23", "updated_at": "2023-03-29 18:38:40", "bottleneck_reason": "An operator confirmed the details and the transfer was closed." }, { "id": 30, "project_id": "e4d720c8-cab2-426d-bd1d-ec21fb404c6a", "assigned_member": "Liam Klein", "status": "in progress", "due_date": "2023-09-28", "created_at": "2023-04-16 17:42:12", "updated_at": "2023-02-27 18:25:41", "bottleneck_reason": "The supplier asked for a change and the ticket was processed." }, { "id": 31, "project_id": "59542b1e-c154-48fd-83e4-fdf1d3ddcd9a", "assigned_member": "Nina Wright", "status": "in progress", "due_date": "2023-11-21", "created_at": "2023-07-28 11:34:04", "updated_at": "2023-08-25 10:35:19", "bottleneck_reason": "The order was rescheduled — manual case, no further action." }, { "id": 32, "project_id": "34d2ff6d-ced3-4cbd-a395-dac8e3e45503", "assigned_member": "Laura Garcia", "status": "not started", "due_date": "2023-11-15", "created_at": "2023-06-01 13:07:32", "updated_at": "2023-10-26 11:10:01", "bottleneck_reason": null }, { "id": 33, "project_id": "a9e80ddf-2f20-4891-8a07-027ec448feda", "assigned_member": "Mila Kowalski", "status": "in progress", "due_date": "2023-01-30", "created_at": "2023-09-06 16:32:50", "updated_at": "2023-03-04 15:49:49", "bottleneck_reason": "A late refund was refunded the same day." }, { "id": 34, "project_id": "aee65bed-60ce-4af4-bea5-05df39e229e6", "assigned_member": "Yara Becker", "status": "in progress", "due_date": "2023-01-27", "created_at": "2023-08-27 06:32:03", "updated_at": "2023-04-03 15:35:13", "bottleneck_reason": "The courier confirmed the details and the transfer was approved." }, { "id": 35, "project_id": "922dce76-bff6-4048-867e-5ab1d763b7fa", "assigned_member": "Hana Meyer", "status": "not started", "due_date": "2023-04-21", "created_at": "2023-09-11 12:39:23", "updated_at": "2023-11-16 13:11:59", "bottleneck_reason": "The reviewer confirmed the details and the order was rejected." }, { "id": 36, "project_id": "c45d48e8-83fd-407f-b80a-351ba476e087", "assigned_member": "Ethan Wilson", "status": "in progress", "due_date": "2023-04-24", "created_at": "2023-05-07 09:48:29", "updated_at": "2023-11-21 17:44:41", "bottleneck_reason": "A late refund was updated the same day." }, { "id": 37, "project_id": "014d9d04-9c7c-411a-b4cf-2abc76dfe138", "assigned_member": "Hugo Gupta", "status": "not started", "due_date": "2023-12-21", "created_at": "2023-08-15 17:21:30", "updated_at": "2023-09-13 11:00:27", "bottleneck_reason": null }, { "id": 38, "project_id": "7d8d926d-1cee-4c88-965c-ba5ac773772e", "assigned_member": "Yusuf Tanaka", "status": "completed", "due_date": "2023-07-19", "created_at": "2023-05-13 10:32:39", "updated_at": "2023-08-22 15:09:35", "bottleneck_reason": "The customer confirmed the details and the appointment was completed." }, { "id": 39, "project_id": "3d75f8d1-6be0-4c01-b880-16aad435f94b", "assigned_member": "Ivan Fischer", "status": "in progress", "due_date": "2023-11-16", "created_at": "2023-04-15 12:57:15", "updated_at": "2023-10-27 16:05:30", "bottleneck_reason": "The team reported an incomplete issue; the document was cancelled." }, { "id": 40, "project_id": "6950124d-cc99-4861-a980-59426a9ca349", "assigned_member": "Ben Hassan", "status": "in progress", "due_date": "2023-08-27", "created_at": "2023-04-23 09:45:08", "updated_at": "2023-06-21 12:21:10", "bottleneck_reason": "The session was reopened — urgent case, no further action." }, { "id": 41, "project_id": "fb0e65b7-de2d-4870-9add-56e489765223", "assigned_member": "Emma Nguyen", "status": "in progress", "due_date": "2023-07-29", "created_at": "2023-07-01 16:50:04", "updated_at": "2023-04-17 11:51:18", "bottleneck_reason": "The team reported a duplicate issue; the record was confirmed." }, { "id": 42, "project_id": "51807450-8b06-4634-b65d-17e7a6a49c41", "assigned_member": "Elif Murphy", "status": "not started", "due_date": "2023-12-27", "created_at": "2023-11-11 13:57:58", "updated_at": "2023-11-17 11:06:28", "bottleneck_reason": "The document was updated following a manual review." }, { "id": 43, "project_id": "b15eb0da-ea54-47a6-9614-d0ec56e4d824", "assigned_member": "Lina Meyer", "status": "in progress", "due_date": "2023-11-27", "created_at": "2023-05-04 09:54:32", "updated_at": "2023-04-03 19:21:58", "bottleneck_reason": "Flagged as urgent. Support refunded the account." }, { "id": 44, "project_id": "0d929c15-1367-46b5-a4c5-ea88f1a858ce", "assigned_member": "Felix Jensen", "status": "in progress", "due_date": "2023-05-12", "created_at": "2023-04-19 15:13:02", "updated_at": "2023-03-19 13:54:29", "bottleneck_reason": "The record was rescheduled after a duplicate check." }, { "id": 45, "project_id": "4e4be04f-3d1a-4ee3-a229-f85df51efe96", "assigned_member": "Jade Nakamura", "status": "in progress", "due_date": "2023-05-13", "created_at": "2023-04-17 07:17:04", "updated_at": "2023-04-23 13:03:13", "bottleneck_reason": "The appointment was rescheduled after a manual check." }, { "id": 46, "project_id": "01486f58-82bf-40da-8963-85078cc2777c", "assigned_member": "Sara Young", "status": "not started", "due_date": "2023-12-30", "created_at": "2023-05-30 12:16:32", "updated_at": "2023-11-11 17:00:19", "bottleneck_reason": null }, { "id": 47, "project_id": "671e8153-dc38-4092-84a3-a0f4a74bdecb", "assigned_member": "Grace Chen", "status": "not started", "due_date": "2023-12-21", "created_at": "2023-05-22 16:49:23", "updated_at": "2023-08-03 21:51:04", "bottleneck_reason": "No response from the customer, so the item was approved." }, { "id": 48, "project_id": "97925180-f683-47b3-bd0a-d3c02ab798b2", "assigned_member": "Yara Almeida", "status": "completed", "due_date": "2023-09-14", "created_at": "2023-08-17 13:52:54", "updated_at": "2023-08-30 19:08:52", "bottleneck_reason": "The item was reviewed — late case, no further action." }, { "id": 49, "project_id": "57f254ee-4ea6-4937-8a3f-9f24b3c9ca3e", "assigned_member": "Elena Ahmed", "status": "in progress", "due_date": "2023-02-21", "created_at": "2023-09-23 14:27:08", "updated_at": "2023-05-14 15:40:18", "bottleneck_reason": "The account owner reported an urgent issue; the shipment was refunded." }, { "id": 50, "project_id": "5794d817-7529-4ce2-86c3-a1cc79054381", "assigned_member": "Ivan Diaz", "status": "in progress", "due_date": "2023-09-15", "created_at": "2023-06-09 13:27:32", "updated_at": "2023-08-07 09:37:48", "bottleneck_reason": "The customer reported a duplicate issue; the transfer was reviewed." }, { "id": 51, "project_id": "4f217b6d-c4ef-477f-816a-81fe30348fb7", "assigned_member": "Rafael Patel", "status": "in progress", "due_date": "2023-10-14", "created_at": "2023-06-21 12:04:41", "updated_at": "2023-07-04 04:29:54", "bottleneck_reason": "The session was approved following an unusual review." }, { "id": 52, "project_id": "e2ad7aa4-9bf8-41d7-869e-aa61f701fcd0", "assigned_member": "Diego Pereira", "status": "in progress", "due_date": "2023-06-24", "created_at": "2023-12-21 15:23:35", "updated_at": "2023-08-14 10:03:02", "bottleneck_reason": "The refund was approved — unusual case, no further action." }, { "id": 53, "project_id": "59fc6df8-403b-4581-98f8-cc8a86da7716", "assigned_member": "Grace Jensen", "status": "completed", "due_date": "2023-11-30", "created_at": "2023-03-09 08:39:48", "updated_at": "2023-05-27 11:16:31", "bottleneck_reason": "The item was delayed following an incomplete review." }, { "id": 54, "project_id": "9e6d1bc7-875b-4339-a19d-1e8504ecd457", "assigned_member": "Olivia Kim", "status": "in progress", "due_date": "2023-10-11", "created_at": "2023-05-29 12:30:09", "updated_at": "2023-08-02 10:40:56", "bottleneck_reason": "Support reported a duplicate issue; the shipment was reopened." }, { "id": 55, "project_id": "e42b031d-d9a3-48a4-bbb5-296c331da551", "assigned_member": "Priya Khan", "status": "completed", "due_date": "2023-12-24", "created_at": "2023-06-03 10:23:51", "updated_at": "2023-02-08 10:57:15", "bottleneck_reason": "The invoice was replaced — unusual case, no further action." }, { "id": 56, "project_id": "f5fffc6a-9d60-4509-a87a-88735d3ef32e", "assigned_member": "Carla Torres", "status": "not started", "due_date": "2023-08-12", "created_at": "2023-03-30 09:15:24", "updated_at": "2023-04-01 08:23:58", "bottleneck_reason": "The team confirmed the details and the report was rejected." }, { "id": 57, "project_id": "2849e011-047d-4f5c-b30c-e90f69d4a650", "assigned_member": "Mila Chen", "status": "in progress", "due_date": "2023-08-12", "created_at": "2023-01-31 10:29:55", "updated_at": "2023-06-21 14:03:01", "bottleneck_reason": "An incomplete invoice was resolved the same day." }, { "id": 58, "project_id": "9f52efe4-3c9f-4642-9acd-b4d5221b94d3", "assigned_member": "Fatima Torres", "status": "delayed", "due_date": "2023-11-10", "created_at": "2023-06-01 10:59:40", "updated_at": "2023-05-29 10:05:24", "bottleneck_reason": "The claim was rejected after an incomplete check." }, { "id": 59, "project_id": "eefff5e5-cf9b-4e2b-9366-a49766dba5e3", "assigned_member": "Deniz Park", "status": "completed", "due_date": "2023-11-20", "created_at": "2023-07-10 09:36:17", "updated_at": "2023-11-22 15:21:01", "bottleneck_reason": null }, { "id": 60, "project_id": "1bf4c221-764c-4165-a87f-39b9f978b8a8", "assigned_member": "Mohamed Flores", "status": "in progress", "due_date": "2023-12-31", "created_at": "2023-11-19 12:59:36", "updated_at": "2023-12-20 10:12:20", "bottleneck_reason": "No response from the customer, so the transfer was completed." }, { "id": 61, "project_id": "d21f09d7-2dff-4af3-b3f4-8d2ecc70fec8", "assigned_member": "Liam Jansen", "status": "in progress", "due_date": "2023-11-07", "created_at": "2023-01-01 09:59:53", "updated_at": "2023-05-25 10:55:52", "bottleneck_reason": null }, { "id": 62, "project_id": "a7b19494-cbb8-405d-a1d1-060596eec43c", "assigned_member": "Rosa Bennett", "status": "not started", "due_date": "2023-11-06", "created_at": "2023-10-26 11:29:39", "updated_at": "2023-12-23 16:04:36", "bottleneck_reason": "The ticket was escalated after a minor check." }, { "id": 63, "project_id": "0378362e-c15a-40c7-9363-daaad82cf084", "assigned_member": "Liam Andersen", "status": "delayed", "due_date": "2023-01-21", "created_at": "2023-06-09 14:32:27", "updated_at": "2023-08-05 08:56:13", "bottleneck_reason": "The customer reported an urgent issue; the booking was rescheduled." }, { "id": 64, "project_id": "cdc93a28-eaac-43cc-ba37-18a94beae438", "assigned_member": "Deniz Hansen", "status": "completed", "due_date": "2023-09-04", "created_at": "2023-10-30 18:08:11", "updated_at": "2023-05-27 11:51:11", "bottleneck_reason": "The invoice was reviewed — routine case, no further action." }, { "id": 65, "project_id": "8672f477-4e59-4778-9166-f8ab65188484", "assigned_member": "Ruby Kumar", "status": "not started", "due_date": "2023-05-29", "created_at": "2023-05-09 18:19:06", "updated_at": "2023-06-27 10:24:44", "bottleneck_reason": "The customer reported an urgent issue; the refund was refunded." }, { "id": 66, "project_id": "ccfa0965-ea62-4134-805c-dacd0d7c61c9", "assigned_member": "James Ibrahim", "status": "in progress", "due_date": "2023-07-19", "created_at": "2023-03-22 11:02:42", "updated_at": "2023-12-25 12:06:37", "bottleneck_reason": "The report was approved following a manual review." }, { "id": 67, "project_id": "d49c421d-ae9f-4b74-851d-0501976591fe", "assigned_member": "Nour Andersen", "status": "delayed", "due_date": "2023-11-23", "created_at": "2023-12-02 10:23:30", "updated_at": "2023-08-01 09:50:40", "bottleneck_reason": "A partial claim was cancelled the same day." }, { "id": 68, "project_id": "219119aa-cc54-4220-80a6-bcbff293d45d", "assigned_member": "Nadia Fischer", "status": "completed", "due_date": "2023-10-21", "created_at": "2023-11-11 18:09:07", "updated_at": "2023-10-16 13:07:00", "bottleneck_reason": null }, { "id": 69, "project_id": "0cf4964c-283c-4bc3-9695-367828780b6a", "assigned_member": "Elena Carter", "status": "in progress", "due_date": "2023-04-04", "created_at": "2023-01-26 09:19:47", "updated_at": "2023-12-18 16:13:51", "bottleneck_reason": "A late follow-up: the account was completed." }, { "id": 70, "project_id": "2b7fed57-9f9b-4be9-a2e7-5a1eaa84d034", "assigned_member": "Lena Lopez", "status": "completed", "due_date": "2023-07-25", "created_at": "2023-05-08 16:50:23", "updated_at": "2023-10-01 11:23:07", "bottleneck_reason": "A partial follow-up: the document was rejected." }, { "id": 71, "project_id": "7d83517a-9c28-4be7-8005-e652311e6e89", "assigned_member": "Liam Novak", "status": "in progress", "due_date": "2023-10-06", "created_at": "2023-08-09 13:52:29", "updated_at": "2023-10-09 10:41:47", "bottleneck_reason": "The account owner reported a partial issue; the delivery was resolved." }, { "id": 72, "project_id": "702877f9-8593-4097-8129-83a0cf08200d", "assigned_member": "Omar Kowalski", "status": "completed", "due_date": "2023-12-03", "created_at": "2023-09-12 04:37:54", "updated_at": "2023-10-27 14:27:50", "bottleneck_reason": "The report was replaced — urgent case, no further action." }, { "id": 73, "project_id": "4ba98ca8-40c9-42b2-b1f5-f089711b8469", "assigned_member": "Elif Johnson", "status": "completed", "due_date": "2023-04-28", "created_at": "2023-02-04 08:27:38", "updated_at": "2023-01-14 09:48:51", "bottleneck_reason": "The customer reported a late issue; the session was refunded." }, { "id": 74, "project_id": "33ad8224-9830-42e9-86df-9246082407cd", "assigned_member": "Jack Silva", "status": "not started", "due_date": "2023-09-24", "created_at": "2023-01-22 13:47:57", "updated_at": "2023-03-21 13:18:47", "bottleneck_reason": "The team reported a repeat issue; the claim was resolved." }, { "id": 75, "project_id": "6c99519e-9916-4fc2-b71f-fd2bdcc569cf", "assigned_member": "Daniel Gupta", "status": "not started", "due_date": "2023-12-16", "created_at": "2023-04-26 14:06:47", "updated_at": "2023-04-26 10:11:15", "bottleneck_reason": "The invoice was refunded following a minor review." }, { "id": 76, "project_id": "b90e4701-216b-48ad-ab33-314f56e608df", "assigned_member": "James Baker", "status": "in progress", "due_date": "2023-11-28", "created_at": "2023-08-27 12:14:03", "updated_at": "2023-02-03 11:30:56", "bottleneck_reason": "The shipment was resolved following a repeat review." }, { "id": 77, "project_id": "eae513c9-0069-47e7-ac66-ad7248142c34", "assigned_member": "Hugo Bennett", "status": "not started", "due_date": "2023-02-02", "created_at": "2023-11-07 13:53:00", "updated_at": "2023-03-21 15:59:29", "bottleneck_reason": "A standard document was rescheduled the same day." }, { "id": 78, "project_id": "2b5c6396-b8dc-42d1-897e-ebff09602f06", "assigned_member": "Diego Johnson", "status": "completed", "due_date": "2023-05-23", "created_at": "2023-12-27 12:49:28", "updated_at": "2023-08-09 14:17:38", "bottleneck_reason": null }, { "id": 79, "project_id": "87e83cfb-d146-40d2-b360-1ca7d80eb096", "assigned_member": "Sara Wright", "status": "not started", "due_date": "2023-11-06", "created_at": "2023-12-27 15:30:24", "updated_at": "2023-03-12 17:59:08", "bottleneck_reason": "Flagged as routine. Support reopened the order." }, { "id": 80, "project_id": "aa73d17e-7b85-4ec0-ba87-d014df3e8054", "assigned_member": "Julia Rossi", "status": "not started", "due_date": "2023-11-06", "created_at": "2023-06-08 07:04:56", "updated_at": "2023-03-03 09:25:18", "bottleneck_reason": null }, { "id": 81, "project_id": "aa997920-8013-481c-a497-a9f808c1cf8c", "assigned_member": "Deniz Klein", "status": "in progress", "due_date": "2023-10-13", "created_at": "2023-10-01 12:02:41", "updated_at": "2023-07-18 21:45:17", "bottleneck_reason": null }, { "id": 82, "project_id": "fe5cc866-ec15-470c-b9b1-0047609187f8", "assigned_member": "Jonas Hughes", "status": "in progress", "due_date": "2023-11-19", "created_at": "2023-09-19 12:05:14", "updated_at": "2023-08-03 15:33:09", "bottleneck_reason": "A late follow-up: the transfer was completed." }, { "id": 83, "project_id": "75d24b8c-e662-42fa-b1b2-7cfeec64a45f", "assigned_member": "Yusuf Kumar", "status": "not started", "due_date": "2023-08-06", "created_at": "2023-03-30 10:49:06", "updated_at": "2023-03-20 14:57:06", "bottleneck_reason": "The report was approved — automatic case, no further action." }, { "id": 84, "project_id": "cfaa009e-bffb-4d78-a1f5-d99f964eb25b", "assigned_member": "Olivia Wagner", "status": "not started", "due_date": "2023-11-08", "created_at": "2023-07-27 12:12:10", "updated_at": "2023-08-02 11:53:56", "bottleneck_reason": "A repeat delivery was completed the same day." }, { "id": 85, "project_id": "4c2671b5-b747-4cb2-a336-1b2eeccf3189", "assigned_member": "Ana Wilson", "status": "in progress", "due_date": "2023-11-28", "created_at": "2023-01-17 15:41:18", "updated_at": "2023-09-01 15:17:56", "bottleneck_reason": "Support confirmed the details and the document was reopened." }, { "id": 86, "project_id": "6b5e9183-6586-4be9-875b-fa7550e5e207", "assigned_member": "Jack Ruiz", "status": "not started", "due_date": "2023-12-15", "created_at": "2023-12-12 09:02:23", "updated_at": "2023-10-09 15:31:25", "bottleneck_reason": "An urgent ticket was rescheduled the same day." }, { "id": 87, "project_id": "f82ff61a-7c91-4a3b-84ef-db75299e9498", "assigned_member": "Carlos Ruiz", "status": "not started", "due_date": "2023-11-29", "created_at": "2023-05-20 15:28:35", "updated_at": "2023-08-13 12:43:14", "bottleneck_reason": "The document was completed after an automatic check." }, { "id": 88, "project_id": "6862c573-06d9-4dea-a9ea-0750e24f0eab", "assigned_member": "Hugo Hansen", "status": "in progress", "due_date": "2023-11-21", "created_at": "2023-07-07 09:39:39", "updated_at": "2023-11-25 12:07:12", "bottleneck_reason": "A late record was approved the same day." }, { "id": 89, "project_id": "7f545401-1471-4f69-80c5-efcbe114d5e0", "assigned_member": "Chen Johnson", "status": "not started", "due_date": "2023-06-15", "created_at": "2023-03-23 14:53:20", "updated_at": "2023-11-12 13:01:48", "bottleneck_reason": "An operator asked for a change and the refund was updated." }, { "id": 90, "project_id": "3668a46f-4a38-4b74-893c-7ae5ae8359df", "assigned_member": "Hugo Kaya", "status": "in progress", "due_date": "2023-01-14", "created_at": "2023-06-15 14:46:31", "updated_at": "2023-01-18 06:47:09", "bottleneck_reason": "A duplicate request was delayed the same day." }, { "id": 91, "project_id": "583404e1-07df-4728-83c3-c59b1a717fca", "assigned_member": "Mila Bauer", "status": "completed", "due_date": "2023-10-11", "created_at": "2023-03-11 16:39:35", "updated_at": "2023-04-16 09:32:13", "bottleneck_reason": "The team reported an unusual issue; the claim was reopened." }, { "id": 92, "project_id": "e09d1d74-6592-4150-b71b-ffb09148c640", "assigned_member": "Zoe Clark", "status": "in progress", "due_date": "2023-01-16", "created_at": "2023-10-06 06:15:17", "updated_at": "2023-10-03 17:24:07", "bottleneck_reason": "The team confirmed the details and the claim was replaced." }, { "id": 93, "project_id": "e1e2d6f4-85a9-4395-ab17-170561a1cc9a", "assigned_member": "Karim Davis", "status": "not started", "due_date": "2023-06-12", "created_at": "2023-10-03 14:17:09", "updated_at": "2023-01-19 14:14:21", "bottleneck_reason": "The transfer was cancelled after a duplicate check." }, { "id": 94, "project_id": "fd1bba82-315a-46f9-8927-e81a18daf834", "assigned_member": "Jonas Rossi", "status": "not started", "due_date": "2023-03-15", "created_at": "2023-06-19 09:48:30", "updated_at": "2023-06-08 09:48:30", "bottleneck_reason": null }, { "id": 95, "project_id": "fa7d3b8e-ebdf-4ac5-bd1d-064508391583", "assigned_member": "Marco Weber", "status": "not started", "due_date": "2023-07-17", "created_at": "2023-11-17 17:33:06", "updated_at": "2023-11-09 10:37:31", "bottleneck_reason": null }, { "id": 96, "project_id": "b5fc6b61-2ee9-4de1-993f-1fab10645c60", "assigned_member": "Elena Gomez", "status": "in progress", "due_date": "2023-05-30", "created_at": "2023-05-07 15:43:05", "updated_at": "2023-01-09 09:26:49", "bottleneck_reason": "The appointment was replaced after a manual check." }, { "id": 97, "project_id": "523cd007-29e9-42ac-89c2-8d4067eaea84", "assigned_member": "Arjun Novak", "status": "in progress", "due_date": "2023-02-16", "created_at": "2023-05-17 10:34:10", "updated_at": "2023-07-21 10:27:12", "bottleneck_reason": "A duplicate shipment was escalated the same day." }, { "id": 98, "project_id": "cf6dca5e-002e-4154-85ad-6acfc128fc10", "assigned_member": "Omar Jensen", "status": "not started", "due_date": "2023-10-21", "created_at": "2023-02-12 16:36:32", "updated_at": "2023-11-23 15:35:09", "bottleneck_reason": "The courier confirmed the details and the document was approved." }, { "id": 99, "project_id": "24825b5b-4027-4577-8e9b-603343c10bca", "assigned_member": "Victor Hassan", "status": "completed", "due_date": "2023-12-28", "created_at": "2023-03-21 11:35:31", "updated_at": "2023-02-06 10:23:55", "bottleneck_reason": "Flagged as standard. The team escalated the transfer." }, { "id": 100, "project_id": "95b4a55d-e6ec-425e-9c7a-b648c756c917", "assigned_member": "Chen Almeida", "status": "in progress", "due_date": "2023-02-27", "created_at": "2023-05-18 09:21:20", "updated_at": "2023-01-04 14:29:41", "bottleneck_reason": "No response from the reviewer, so the booking was rejected." }, { "id": 101, "project_id": "c88e7bdb-4be8-4e39-884e-05604172a2fa", "assigned_member": "Tariq Wagner", "status": "in progress", "due_date": "2023-06-05", "created_at": "2023-07-24 10:40:17", "updated_at": "2023-01-14 10:54:00", "bottleneck_reason": "Support reported an urgent issue; the record was processed." }, { "id": 102, "project_id": "dd738eef-4eca-4fe4-96c8-733def7e9d16", "assigned_member": "Amir Singh", "status": "not started", "due_date": "2023-12-10", "created_at": "2023-10-22 10:28:00", "updated_at": "2023-01-30 12:01:42", "bottleneck_reason": "The item was rejected after an urgent check." }, { "id": 103, "project_id": "41dc1d0f-6fe6-4722-923f-2b359c9753e4", "assigned_member": "David Clark", "status": "in progress", "due_date": "2023-10-12", "created_at": "2023-02-18 12:33:35", "updated_at": "2023-03-02 15:12:56", "bottleneck_reason": "The request was reopened following an unusual review." }, { "id": 104, "project_id": "762f1c9a-7c22-4ba1-9057-9d8abed5116f", "assigned_member": "Jonas Andersen", "status": "in progress", "due_date": "2023-07-30", "created_at": "2023-12-25 15:24:32", "updated_at": "2023-06-07 11:25:27", "bottleneck_reason": "The reviewer confirmed the details and the request was completed." }, { "id": 105, "project_id": "3ec93444-a60e-45a4-a366-c27033025e56", "assigned_member": "Jonas Zhang", "status": "in progress", "due_date": "2023-12-31", "created_at": "2023-07-05 10:37:26", "updated_at": "2023-11-29 16:30:01", "bottleneck_reason": "Support reported a repeat issue; the payment was updated." }, { "id": 106, "project_id": "a8e37126-0631-43da-a299-7f54ed6f3e3c", "assigned_member": "Rafael Oliveira", "status": "in progress", "due_date": "2023-11-08", "created_at": "2023-04-02 12:15:14", "updated_at": "2023-12-21 11:50:55", "bottleneck_reason": "The courier reported a routine issue; the record was reviewed." }, { "id": 107, "project_id": "7b52a006-1bf5-44f2-99de-926444290400", "assigned_member": "Oscar Singh", "status": "in progress", "due_date": "2023-11-13", "created_at": "2023-05-18 08:01:46", "updated_at": "2023-07-12 09:18:01", "bottleneck_reason": "An unusual follow-up: the appointment was refunded." }, { "id": 108, "project_id": "c0f8af4d-39e5-4b92-89fb-3f27cd39874e", "assigned_member": "Yusuf Dubois", "status": "completed", "due_date": "2023-05-25", "created_at": "2023-01-27 14:23:47", "updated_at": "2023-08-07 08:30:27", "bottleneck_reason": "No response from the customer, so the payment was updated." }, { "id": 109, "project_id": "011af562-6710-49ca-a800-9774db91a596", "assigned_member": "Tomas Martin", "status": "not started", "due_date": "2023-03-30", "created_at": "2023-06-21 12:57:14", "updated_at": "2023-11-11 10:08:27", "bottleneck_reason": null }, { "id": 110, "project_id": "0509a9f7-ff4f-4a85-ad30-085fe9775d71", "assigned_member": "Priya Shah", "status": "in progress", "due_date": "2023-09-24", "created_at": "2023-12-17 17:39:03", "updated_at": "2023-07-09 09:12:13", "bottleneck_reason": "The reviewer reported an urgent issue; the transfer was updated." }, { "id": 111, "project_id": "6e38c261-54bb-4e75-906c-f84944e44e37", "assigned_member": "Selin Novak", "status": "not started", "due_date": "2023-05-29", "created_at": "2023-04-30 10:43:25", "updated_at": "2023-12-30 14:16:54", "bottleneck_reason": "The claim was closed — minor case, no further action." }, { "id": 112, "project_id": "66f2917b-310a-4d8a-9a0e-c50a96330906", "assigned_member": "Chen Sato", "status": "not started", "due_date": "2023-12-11", "created_at": "2023-06-23 14:44:10", "updated_at": "2023-10-09 18:31:55", "bottleneck_reason": "The courier reported a partial issue; the account was confirmed." }, { "id": 113, "project_id": "35a78f98-c065-4183-98d6-eaec475bc44a", "assigned_member": "Sven Hassan", "status": "in progress", "due_date": "2023-11-25", "created_at": "2023-04-23 14:08:49", "updated_at": "2023-01-16 09:09:44", "bottleneck_reason": "A partial session was cancelled the same day." }, { "id": 114, "project_id": "961a704a-1129-41a0-a2b9-e189f3ef383d", "assigned_member": "Elif Davis", "status": "in progress", "due_date": "2023-08-15", "created_at": "2023-01-31 14:23:30", "updated_at": "2023-12-05 08:19:15", "bottleneck_reason": "Flagged as minor. The reviewer confirmed the refund." }, { "id": 115, "project_id": "2dc75b12-24e3-45c4-a360-c79f4e04d824", "assigned_member": "Elena Gupta", "status": "not started", "due_date": "2023-05-17", "created_at": "2023-10-22 16:31:01", "updated_at": "2023-08-03 15:37:30", "bottleneck_reason": "The claim was refunded following an unusual review." }, { "id": 116, "project_id": "5f8a22d2-1ad3-4253-9744-7483de3c6e34", "assigned_member": "Pedro Moreau", "status": "completed", "due_date": "2023-12-19", "created_at": "2023-12-29 15:30:33", "updated_at": "2023-07-05 08:16:13", "bottleneck_reason": "The customer confirmed the details and the invoice was delayed." }, { "id": 117, "project_id": "d3d22a3e-c362-4a0d-927c-b615068fb3d2", "assigned_member": "Rosa Rossi", "status": "completed", "due_date": "2023-11-16", "created_at": "2023-02-15 11:20:02", "updated_at": "2023-05-25 07:57:52", "bottleneck_reason": "The team reported a routine issue; the item was rescheduled." }, { "id": 118, "project_id": "9aa9825b-84b2-40ef-a7e1-869b8994dab2", "assigned_member": "Mei Sousa", "status": "completed", "due_date": "2023-11-06", "created_at": "2023-08-30 09:45:52", "updated_at": "2023-01-30 14:05:22", "bottleneck_reason": "The document was resolved — unusual case, no further action." }, { "id": 119, "project_id": "92ebf0df-8180-468c-8527-668343212976", "assigned_member": "Marco Silva", "status": "in progress", "due_date": "2023-12-20", "created_at": "2023-03-21 08:46:04", "updated_at": "2023-10-02 18:18:13", "bottleneck_reason": "A partial transfer was cancelled the same day." }, { "id": 120, "project_id": "504a8773-d522-477b-986f-44fcc9b04522", "assigned_member": "Sam Pereira", "status": "in progress", "due_date": "2023-06-30", "created_at": "2023-10-10 08:19:40", "updated_at": "2023-12-09 10:56:04", "bottleneck_reason": "The customer asked for a change and the shipment was cancelled." }, { "id": 121, "project_id": "58590601-3601-4243-8ea2-261bf05fdb70", "assigned_member": "Zara Martin", "status": "in progress", "due_date": "2023-03-07", "created_at": "2023-10-27 10:13:33", "updated_at": "2023-05-20 16:07:44", "bottleneck_reason": "An operator asked for a change and the document was cancelled." }, { "id": 122, "project_id": "7fd7e84e-7bd5-42ed-9471-a4772cd3f9e0", "assigned_member": "Maja Bennett", "status": "completed", "due_date": "2023-11-02", "created_at": "2023-10-16 18:47:22", "updated_at": "2023-11-08 16:16:53", "bottleneck_reason": "The order was reviewed — partial case, no further action." }, { "id": 123, "project_id": "f85d6c91-9542-4260-86e1-9cf6a9ac418d", "assigned_member": "Omar Nguyen", "status": "completed", "due_date": "2023-05-27", "created_at": "2023-08-20 13:09:22", "updated_at": "2023-07-30 15:06:56", "bottleneck_reason": null }, { "id": 124, "project_id": "3193be77-0855-4332-aed4-b70810bb082b", "assigned_member": "Maria Pereira", "status": "in progress", "due_date": "2023-12-09", "created_at": "2023-07-21 10:22:31", "updated_at": "2023-12-10 14:01:35", "bottleneck_reason": "The customer asked for a change and the booking was confirmed." }, { "id": 125, "project_id": "9dc57982-ac97-47e6-8bbc-e54b03294569", "assigned_member": "Elif Brown", "status": "in progress", "due_date": "2023-08-01", "created_at": "2023-07-05 13:00:28", "updated_at": "2023-02-13 14:57:39", "bottleneck_reason": "An automatic follow-up: the session was approved." }, { "id": 126, "project_id": "7e02fcc0-3c43-4c72-bf29-de2011008cab", "assigned_member": "Mohamed Hoffmann", "status": "completed", "due_date": "2023-02-28", "created_at": "2023-11-13 13:01:40", "updated_at": "2023-01-20 10:37:23", "bottleneck_reason": "An operator asked for a change and the refund was approved." }, { "id": 127, "project_id": "640d992e-e09a-4209-9c33-ef5284b246da", "assigned_member": "Jade Patel", "status": "not started", "due_date": "2023-02-18", "created_at": "2023-12-18 15:23:06", "updated_at": "2023-10-10 09:32:11", "bottleneck_reason": "Flagged as minor. The supplier rejected the delivery." }, { "id": 128, "project_id": "d123b46b-1437-4499-9b3d-5e3405bc0aa0", "assigned_member": "Chen Klein", "status": "completed", "due_date": "2023-10-19", "created_at": "2023-08-29 16:25:06", "updated_at": "2023-08-07 18:34:42", "bottleneck_reason": "A routine transfer was reopened the same day." }, { "id": 129, "project_id": "cd967852-94b9-4da4-bc32-e2618c5bcfd4", "assigned_member": "Ethan Wang", "status": "completed", "due_date": "2023-03-26", "created_at": "2023-02-13 17:10:50", "updated_at": "2023-10-24 09:37:11", "bottleneck_reason": "The booking was confirmed following a manual review." }, { "id": 130, "project_id": "c5bc0966-687d-4253-b489-171c8ecc8181", "assigned_member": "Theo Clark", "status": "in progress", "due_date": "2023-11-09", "created_at": "2023-04-26 12:31:20", "updated_at": "2023-12-28 13:08:09", "bottleneck_reason": "The supplier confirmed the details and the delivery was refunded." }, { "id": 131, "project_id": "0d9805a4-8bc3-4c4b-8714-64a5289a696c", "assigned_member": "Emma Hughes", "status": "not started", "due_date": "2023-04-24", "created_at": "2023-04-17 14:58:42", "updated_at": "2023-03-11 09:20:17", "bottleneck_reason": "No response from the team, so the report was rescheduled." }, { "id": 132, "project_id": "fa7b3ae7-743a-4dee-8c1c-fe7300065c61", "assigned_member": "Laura Moreau", "status": "not started", "due_date": "2023-08-02", "created_at": "2023-06-08 12:49:44", "updated_at": "2023-01-30 09:11:05", "bottleneck_reason": "A manual follow-up: the item was delayed." }, { "id": 133, "project_id": "02d4e625-6045-4d6c-91ed-5b316d28d818", "assigned_member": "Ines Singh", "status": "in progress", "due_date": "2023-06-03", "created_at": "2023-01-12 15:50:11", "updated_at": "2023-01-10 09:04:40", "bottleneck_reason": "An incomplete payment was reopened the same day." }, { "id": 134, "project_id": "62dc899f-a8cb-4370-961e-8fe19b428ffe", "assigned_member": "Andre Reyes", "status": "in progress", "due_date": "2023-01-10", "created_at": "2023-07-07 14:40:01", "updated_at": "2023-07-06 10:55:40", "bottleneck_reason": "The record was escalated following a routine review." }, { "id": 135, "project_id": "7ae78926-4b7b-4a2d-b95c-677508042077", "assigned_member": "Mia Wright", "status": "in progress", "due_date": "2023-05-11", "created_at": "2023-01-14 14:50:24", "updated_at": "2023-09-12 16:29:14", "bottleneck_reason": "The session was confirmed — manual case, no further action." }, { "id": 136, "project_id": "acb9f0da-1110-43ee-abfc-bc82ce7a1abd", "assigned_member": "Selin Diaz", "status": "in progress", "due_date": "2023-12-10", "created_at": "2023-12-21 11:49:36", "updated_at": "2023-10-26 18:20:29", "bottleneck_reason": "A partial session was delayed the same day." }, { "id": 137, "project_id": "4b10fa46-723d-4f1d-b885-a5213bd5e913", "assigned_member": "Elif Hassan", "status": "completed", "due_date": "2023-07-15", "created_at": "2023-05-26 10:16:50", "updated_at": "2023-06-14 16:58:40", "bottleneck_reason": "Flagged as urgent. The supplier reopened the payment." }, { "id": 138, "project_id": "1b204b77-1b58-463f-8514-aae0c76e0bfc", "assigned_member": "Ben Chen", "status": "in progress", "due_date": "2023-08-20", "created_at": "2023-11-20 17:55:18", "updated_at": "2023-03-07 14:49:56", "bottleneck_reason": "The reviewer asked for a change and the order was approved." }, { "id": 139, "project_id": "5d696438-d17d-4549-b92a-e4d621725e5c", "assigned_member": "Liam Kim", "status": "in progress", "due_date": "2023-02-07", "created_at": "2023-04-08 09:27:44", "updated_at": "2023-06-24 18:47:23", "bottleneck_reason": null }, { "id": 140, "project_id": "f989f420-226b-4a46-b0fa-5ba37eab7ef7", "assigned_member": "Maya Yilmaz", "status": "in progress", "due_date": "2023-09-13", "created_at": "2023-10-28 12:36:52", "updated_at": "2023-10-14 16:17:41", "bottleneck_reason": "Flagged as urgent. Support rejected the order." }, { "id": 141, "project_id": "3bbcb05a-e052-4ffd-9414-f7463a7df0e9", "assigned_member": "Jack Larsen", "status": "not started", "due_date": "2023-09-01", "created_at": "2023-10-23 14:41:28", "updated_at": "2023-08-19 18:04:23", "bottleneck_reason": "The item was escalated following a duplicate review." }, { "id": 142, "project_id": "d7ba29df-8a28-4cbf-ab27-8899e5c3dfbf", "assigned_member": "Zoe Klein", "status": "completed", "due_date": "2023-07-26", "created_at": "2023-12-14 16:43:38", "updated_at": "2023-06-17 09:26:08", "bottleneck_reason": "Flagged as routine. The account owner rejected the shipment." }, { "id": 143, "project_id": "0d307b97-435a-47c6-9310-d7ad73345640", "assigned_member": "Carla Young", "status": "in progress", "due_date": "2023-07-09", "created_at": "2023-07-06 10:40:39", "updated_at": "2023-04-19 14:32:44", "bottleneck_reason": "An incomplete refund was closed the same day." }, { "id": 144, "project_id": "b31c2b8b-cdc6-4826-afe0-3f1f10843107", "assigned_member": "Mohamed Wilson", "status": "in progress", "due_date": "2023-04-29", "created_at": "2023-07-15 14:35:50", "updated_at": "2023-05-24 12:43:07", "bottleneck_reason": "The document was completed after a partial check." }, { "id": 145, "project_id": "5d3a0dcc-10d8-4cd5-b3cf-c768a536d043", "assigned_member": "Oscar Lopez", "status": "in progress", "due_date": "2023-07-03", "created_at": "2023-10-16 15:55:10", "updated_at": "2023-08-15 14:14:09", "bottleneck_reason": "No response from the team, so the refund was rejected." }, { "id": 146, "project_id": "312159ca-66e7-4756-a4ec-c18ee33ba5e3", "assigned_member": "Kai Wilson", "status": "in progress", "due_date": "2023-07-30", "created_at": "2023-04-04 14:54:31", "updated_at": "2023-09-05 16:12:42", "bottleneck_reason": "The shipment was cancelled following a routine review." }, { "id": 147, "project_id": "6a950a1a-567f-4398-a5fd-dc687fe8f47b", "assigned_member": "Jade Jansen", "status": "in progress", "due_date": "2023-07-29", "created_at": "2023-05-13 16:48:56", "updated_at": "2023-03-06 10:32:00", "bottleneck_reason": "No response from the team, so the session was cancelled." }, { "id": 148, "project_id": "f62e9e09-7710-49b8-98c7-d75500b1ab21", "assigned_member": "Hannah Hoffmann", "status": "completed", "due_date": "2023-10-03", "created_at": "2023-02-09 12:59:07", "updated_at": "2023-03-26 10:47:05", "bottleneck_reason": "Support confirmed the details and the claim was escalated." }, { "id": 149, "project_id": "03ea47d2-9c53-4d71-9c05-2ec6ac868f27", "assigned_member": "Karim Ruiz", "status": "in progress", "due_date": "2023-10-12", "created_at": "2023-04-06 16:07:33", "updated_at": "2023-02-12 18:45:29", "bottleneck_reason": "The account owner confirmed the details and the document was cancelled." }, { "id": 150, "project_id": "b84a6bff-cc04-4c02-aa92-bb1ef55134b4", "assigned_member": "Lucas Walker", "status": "in progress", "due_date": "2023-12-05", "created_at": "2023-01-08 15:20:39", "updated_at": "2023-10-31 12:53:16", "bottleneck_reason": "The report was processed — incomplete case, no further action." }, { "id": 151, "project_id": "0c7f54e8-4bde-4245-b901-f26d5096cbb7", "assigned_member": "Selin Evans", "status": "not started", "due_date": "2023-08-03", "created_at": "2023-11-27 08:47:58", "updated_at": "2023-08-04 09:53:30", "bottleneck_reason": "The shipment was rescheduled — late case, no further action." }, { "id": 152, "project_id": "fa7c10b5-d239-44ea-8ff6-f80616c467a2", "assigned_member": "Lena Becker", "status": "in progress", "due_date": "2023-11-28", "created_at": "2023-06-28 08:42:51", "updated_at": "2023-02-10 00:20:33", "bottleneck_reason": "An incomplete transfer was refunded the same day." }, { "id": 153, "project_id": "bc9b6fa4-7187-4f21-aa68-f7c08196ed76", "assigned_member": "Ruby Rossi", "status": "completed", "due_date": "2023-10-02", "created_at": "2023-07-27 13:19:17", "updated_at": "2023-10-23 17:45:03", "bottleneck_reason": "The customer reported an incomplete issue; the delivery was updated." }, { "id": 154, "project_id": "18301982-93bf-494a-886e-f5804671998c", "assigned_member": "Wei Jensen", "status": "in progress", "due_date": "2023-06-06", "created_at": "2023-09-10 08:42:54", "updated_at": "2023-06-12 12:12:43", "bottleneck_reason": "The claim was processed following a minor review." }, { "id": 155, "project_id": "4cdf1d4e-4f7a-4032-86a3-381d24fab67e", "assigned_member": "David Carter", "status": "in progress", "due_date": "2023-11-04", "created_at": "2023-08-22 09:35:29", "updated_at": "2023-06-27 17:27:02", "bottleneck_reason": null }, { "id": 156, "project_id": "d8b834ec-904b-486a-bc17-2d7da6ed6e81", "assigned_member": "Nadia Moreau", "status": "completed", "due_date": "2023-02-04", "created_at": "2023-04-25 09:08:00", "updated_at": "2023-11-02 08:16:09", "bottleneck_reason": "The team reported a manual issue; the claim was confirmed." }, { "id": 157, "project_id": "805a875c-1cef-4226-bcf3-65ef2cf0c979", "assigned_member": "Julia Bennett", "status": "in progress", "due_date": "2023-08-02", "created_at": "2023-02-24 08:58:41", "updated_at": "2023-10-17 10:30:13", "bottleneck_reason": "Flagged as automatic. The reviewer cancelled the shipment." }, { "id": 158, "project_id": "61a33867-833d-42b3-aa85-d8896aa3624a", "assigned_member": "Ivan Singh", "status": "completed", "due_date": "2023-05-06", "created_at": "2023-03-29 11:12:52", "updated_at": "2023-12-06 16:24:46", "bottleneck_reason": null }, { "id": 159, "project_id": "3f2255b5-b063-4e2d-88d8-f2b1dc823c41", "assigned_member": "Ivan Jensen", "status": "not started", "due_date": "2023-07-09", "created_at": "2023-04-02 09:19:49", "updated_at": "2023-01-11 17:28:56", "bottleneck_reason": "Support asked for a change and the session was escalated." }, { "id": 160, "project_id": "c25e7594-700a-48ae-84f5-42af5d057435", "assigned_member": "Anna Clark", "status": "completed", "due_date": "2023-07-22", "created_at": "2023-04-03 14:21:37", "updated_at": "2023-09-07 16:13:24", "bottleneck_reason": "No response from the team, so the refund was escalated." }, { "id": 161, "project_id": "095c2f44-3266-495f-b1ca-bcc19223bbaa", "assigned_member": "Kai Young", "status": "completed", "due_date": "2023-03-05", "created_at": "2023-01-30 18:31:19", "updated_at": "2023-11-09 15:12:12", "bottleneck_reason": "The refund was closed following a repeat review." }, { "id": 162, "project_id": "c8247c3a-ffdc-4cb0-b23c-04a8e3aae3db", "assigned_member": "Paula Ali", "status": "completed", "due_date": "2023-02-04", "created_at": "2023-07-13 11:56:10", "updated_at": "2023-11-04 10:53:51", "bottleneck_reason": "An operator reported an unusual issue; the invoice was reopened." }, { "id": 163, "project_id": "fe043c9e-8928-4231-af12-c46c83ae1d43", "assigned_member": "Paula Cruz", "status": "not started", "due_date": "2023-12-07", "created_at": "2023-01-04 14:38:39", "updated_at": "2023-06-01 14:53:53", "bottleneck_reason": "The supplier reported a standard issue; the record was closed." }, { "id": 164, "project_id": "9c4f4cc8-b254-4564-bfbc-790c71d1b452", "assigned_member": "Ben Kim", "status": "delayed", "due_date": "2023-10-31", "created_at": "2023-11-30 09:08:00", "updated_at": "2023-03-20 12:56:47", "bottleneck_reason": null }, { "id": 165, "project_id": "8be73083-6700-4271-bfd4-0b053b2f8ae8", "assigned_member": "Uma Diaz", "status": "in progress", "due_date": "2023-03-06", "created_at": "2023-05-22 10:18:08", "updated_at": "2023-01-14 17:05:59", "bottleneck_reason": "The ticket was escalated after an automatic check." }, { "id": 166, "project_id": "d016f369-5a5a-4b42-9309-c44951191c2a", "assigned_member": "Maja Patel", "status": "completed", "due_date": "2023-09-02", "created_at": "2023-02-05 11:33:01", "updated_at": "2023-05-16 10:23:06", "bottleneck_reason": "The shipment was refunded following an automatic review." }, { "id": 167, "project_id": "336a9f4e-969c-49bd-ae7a-2f45bf012a0a", "assigned_member": "Olivia Pereira", "status": "completed", "due_date": "2023-08-25", "created_at": "2023-04-18 11:31:04", "updated_at": "2023-07-15 13:11:42", "bottleneck_reason": "The delivery was rescheduled — manual case, no further action." }, { "id": 168, "project_id": "78be99fb-f1fc-467d-9de0-df28c628e71b", "assigned_member": "Elif Mendes", "status": "not started", "due_date": "2023-11-06", "created_at": "2023-01-27 14:51:03", "updated_at": "2023-12-30 11:48:50", "bottleneck_reason": "No response from the account owner, so the claim was closed." }, { "id": 169, "project_id": "dd2bd5cd-19b9-4eb1-b800-be02391eb230", "assigned_member": "Wei Cruz", "status": "completed", "due_date": "2023-08-28", "created_at": "2023-09-18 13:25:06", "updated_at": "2023-07-26 10:46:06", "bottleneck_reason": "The customer reported an unusual issue; the transfer was completed." }, { "id": 170, "project_id": "d8b33392-770a-4403-8c04-ba8e54a6db1b", "assigned_member": "Maja Dubois", "status": "in progress", "due_date": "2023-07-28", "created_at": "2023-12-07 14:42:39", "updated_at": "2023-12-09 18:52:57", "bottleneck_reason": "The team asked for a change and the claim was resolved." }, { "id": 171, "project_id": "a8eebe9f-bddf-4604-865c-24774e3232be", "assigned_member": "Zara Mendes", "status": "not started", "due_date": "2023-11-30", "created_at": "2023-12-06 09:39:26", "updated_at": "2023-05-25 17:25:04", "bottleneck_reason": "Flagged as manual. Support reopened the document." }, { "id": 172, "project_id": "54b351ec-e1af-4aa3-8453-1c65d8db0c7f", "assigned_member": "Tariq Chen", "status": "in progress", "due_date": "2023-09-17", "created_at": "2023-06-06 15:10:12", "updated_at": "2023-01-27 19:00:13", "bottleneck_reason": "No response from the customer, so the claim was completed." }, { "id": 173, "project_id": "bca252d5-87ef-4e09-8459-d40132601198", "assigned_member": "Nour Walker", "status": "not started", "due_date": "2023-04-20", "created_at": "2023-02-19 09:53:28", "updated_at": "2023-10-10 11:51:45", "bottleneck_reason": "Support reported a minor issue; the transfer was resolved." }, { "id": 174, "project_id": "9a4dd9c2-1902-4f37-a82d-2803b1d1ddba", "assigned_member": "Lucas Khan", "status": "in progress", "due_date": "2023-05-01", "created_at": "2023-03-15 13:04:37", "updated_at": "2023-01-09 16:23:56", "bottleneck_reason": "The shipment was rejected — standard case, no further action." }, { "id": 175, "project_id": "5ead1d66-30d6-47a2-a3a7-da66632d5209", "assigned_member": "Diego Smith", "status": "not started", "due_date": "2023-09-25", "created_at": "2023-03-21 09:20:43", "updated_at": "2023-05-19 11:09:22", "bottleneck_reason": "The customer confirmed the details and the invoice was refunded." }, { "id": 176, "project_id": "5e546d23-cf9b-4ede-a874-286c3e6d1ad1", "assigned_member": "Chloe Davis", "status": "in progress", "due_date": "2023-01-27", "created_at": "2023-08-05 10:29:08", "updated_at": "2023-05-09 09:17:21", "bottleneck_reason": "The appointment was completed after a routine check." }, { "id": 177, "project_id": "95e55ecb-e5eb-4363-a376-00a48262d290", "assigned_member": "Olivia Adams", "status": "in progress", "due_date": "2023-05-13", "created_at": "2023-02-08 17:44:53", "updated_at": "2023-08-05 14:57:45", "bottleneck_reason": "The order was reopened after an incomplete check." }, { "id": 178, "project_id": "5f44ab99-ba76-40b9-bb56-07f15bc77154", "assigned_member": "Yusuf Lopez", "status": "completed", "due_date": "2023-09-10", "created_at": "2023-08-22 15:46:27", "updated_at": "2023-10-07 08:23:38", "bottleneck_reason": "The appointment was confirmed — duplicate case, no further action." }, { "id": 179, "project_id": "622b80a8-29be-4294-8fda-c75f21d0dae0", "assigned_member": "Sven Murphy", "status": "not started", "due_date": "2023-04-25", "created_at": "2023-12-31 22:03:35", "updated_at": "2023-04-19 12:45:42", "bottleneck_reason": "The ticket was reviewed following an automatic review." }, { "id": 180, "project_id": "c2ba76a0-3c6b-41d0-b599-6b113ece7fee", "assigned_member": "Mei Murphy", "status": "in progress", "due_date": "2023-11-24", "created_at": "2023-04-09 16:50:44", "updated_at": "2023-08-21 08:13:09", "bottleneck_reason": "The customer reported a minor issue; the order was reopened." }, { "id": 181, "project_id": "09be9ac3-3bae-46c1-99d8-d03d27dd0f8d", "assigned_member": "Maja Cruz", "status": "completed", "due_date": "2023-10-22", "created_at": "2023-12-26 10:13:52", "updated_at": "2023-03-21 16:48:27", "bottleneck_reason": "The ticket was rescheduled — incomplete case, no further action." }, { "id": 182, "project_id": "a62b0810-28ca-434f-b5ea-92005cbfe500", "assigned_member": "Noah Martin", "status": "not started", "due_date": "2023-03-23", "created_at": "2023-11-10 09:16:08", "updated_at": "2023-01-18 11:58:00", "bottleneck_reason": "The customer reported a minor issue; the session was reviewed." }, { "id": 183, "project_id": "2d0cd6f7-5b5e-43f4-9c07-16ad56161ed1", "assigned_member": "Fatima Patel", "status": "not started", "due_date": "2023-07-22", "created_at": "2023-11-14 11:45:13", "updated_at": "2023-01-30 08:13:51", "bottleneck_reason": null }, { "id": 184, "project_id": "5e01e6e5-2474-4cde-a336-8ac044d328d7", "assigned_member": "Lucas Costa", "status": "in progress", "due_date": "2023-08-16", "created_at": "2023-09-02 17:14:23", "updated_at": "2023-02-25 20:14:42", "bottleneck_reason": "The refund was escalated after an unusual check." }, { "id": 185, "project_id": "82c91824-e443-45fd-94f3-08604c435100", "assigned_member": "Felix Baker", "status": "completed", "due_date": "2023-12-30", "created_at": "2023-05-16 12:03:10", "updated_at": "2023-10-20 10:28:20", "bottleneck_reason": "Flagged as unusual. The reviewer updated the claim." }, { "id": 186, "project_id": "472b22ca-da1e-4d8f-a147-b38f97ae26fd", "assigned_member": "Zara Torres", "status": "completed", "due_date": "2023-06-03", "created_at": "2023-07-13 14:31:06", "updated_at": "2023-03-21 17:35:08", "bottleneck_reason": "The team reported a manual issue; the ticket was processed." }, { "id": 187, "project_id": "bb68c465-0c2b-41fe-b1b3-ee499170c59a", "assigned_member": "Mateo Ahmed", "status": "in progress", "due_date": "2023-12-06", "created_at": "2023-12-25 13:23:34", "updated_at": "2023-02-18 16:47:20", "bottleneck_reason": "The ticket was delayed — partial case, no further action." }, { "id": 188, "project_id": "a660a97a-e073-4748-ace5-2e0bb182758a", "assigned_member": "Emma Wright", "status": "delayed", "due_date": "2023-08-06", "created_at": "2023-06-08 11:04:54", "updated_at": "2023-06-26 11:24:08", "bottleneck_reason": "No response from the account owner, so the claim was cancelled." }, { "id": 189, "project_id": "6ecf941e-d715-4700-b749-92281662f749", "assigned_member": "Marco Garcia", "status": "in progress", "due_date": "2023-04-25", "created_at": "2023-02-08 11:45:41", "updated_at": "2023-09-03 11:14:01", "bottleneck_reason": "An operator asked for a change and the document was replaced." }, { "id": 190, "project_id": "e9a1644e-9f5f-4d6c-b918-79909ea6eb26", "assigned_member": "Laura Gupta", "status": "completed", "due_date": "2023-04-18", "created_at": "2023-07-09 16:52:34", "updated_at": "2023-05-03 18:20:39", "bottleneck_reason": null }, { "id": 191, "project_id": "bb54cc29-de6a-44ee-8003-125fe2baa5c4", "assigned_member": "Ruby Ahmed", "status": "in progress", "due_date": "2023-08-23", "created_at": "2023-03-10 09:20:16", "updated_at": "2023-12-30 19:07:57", "bottleneck_reason": "A late shipment was delayed the same day." }, { "id": 192, "project_id": "d58ead36-b5f4-41e6-b6d5-005fbccdff6f", "assigned_member": "Julia Young", "status": "completed", "due_date": "2023-09-17", "created_at": "2023-04-18 16:34:07", "updated_at": "2023-07-23 11:56:13", "bottleneck_reason": "No response from the reviewer, so the shipment was reviewed." }, { "id": 193, "project_id": "862c4aa3-9d69-48f0-b0d8-a16708a72396", "assigned_member": "Pedro Taylor", "status": "in progress", "due_date": "2023-04-27", "created_at": "2023-05-19 07:02:58", "updated_at": "2023-12-30 10:15:06", "bottleneck_reason": "The payment was reviewed after an urgent check." }, { "id": 194, "project_id": "0b3e4315-1d53-40cd-95c9-8e6565894e74", "assigned_member": "Uma Flores", "status": "completed", "due_date": "2023-03-22", "created_at": "2023-07-29 13:41:01", "updated_at": "2023-12-20 12:08:59", "bottleneck_reason": "An operator confirmed the details and the document was completed." }, { "id": 195, "project_id": "799e66e8-8526-46bb-a93f-4598dc1f6ecb", "assigned_member": "Leo Castro", "status": "in progress", "due_date": "2023-06-30", "created_at": "2023-07-13 10:18:29", "updated_at": "2023-04-09 17:52:40", "bottleneck_reason": "The request was replaced after a late check." }, { "id": 196, "project_id": "a9ec00a4-ce61-43d1-ab6d-6018fdb51974", "assigned_member": "Ibrahim Zhang", "status": "in progress", "due_date": "2023-10-04", "created_at": "2023-11-02 13:24:09", "updated_at": "2023-01-14 05:23:46", "bottleneck_reason": "The order was closed following a manual review." }, { "id": 197, "project_id": "bd19bd2c-f7b7-450d-9254-8aa1f8aa7426", "assigned_member": "Carlos Bauer", "status": "completed", "due_date": "2023-07-17", "created_at": "2023-05-14 15:42:11", "updated_at": "2023-03-15 15:24:51", "bottleneck_reason": "The delivery was confirmed — partial case, no further action." }, { "id": 198, "project_id": "47c40b3e-bcb7-408f-9a7c-c1fe703e6c99", "assigned_member": "Daniel Diaz", "status": "in progress", "due_date": "2023-10-20", "created_at": "2023-02-05 11:05:25", "updated_at": "2023-01-22 12:44:10", "bottleneck_reason": "The transfer was approved — incomplete case, no further action." }, { "id": 199, "project_id": "2117d023-69b6-4007-a8ce-6aaa6a16b65e", "assigned_member": "Omar Johnson", "status": "in progress", "due_date": "2023-11-12", "created_at": "2023-08-18 12:47:47", "updated_at": "2023-10-17 09:30:27", "bottleneck_reason": "The courier asked for a change and the order was approved." }, { "id": 200, "project_id": "f1980513-e208-45dc-8437-486a037d9813", "assigned_member": "Mia Lopez", "status": "in progress", "due_date": "2023-07-30", "created_at": "2023-01-20 16:37:31", "updated_at": "2023-04-13 16:09:13", "bottleneck_reason": "The account owner asked for a change and the booking was reopened." }, { "id": 201, "project_id": "a12e15c2-9c78-46e0-896e-7a2c9a7aebb2", "assigned_member": "Rosa Bauer", "status": "delayed", "due_date": "2023-06-21", "created_at": "2023-05-03 08:23:21", "updated_at": "2023-10-30 09:39:12", "bottleneck_reason": "A standard follow-up: the item was rejected." }, { "id": 202, "project_id": "17f47805-c98e-41f9-a713-df4b66cda430", "assigned_member": "Ben Oliveira", "status": "in progress", "due_date": "2023-05-29", "created_at": "2023-06-08 09:25:51", "updated_at": "2023-03-28 15:35:11", "bottleneck_reason": "Flagged as late. The supplier escalated the ticket." }, { "id": 203, "project_id": "54052e15-70f9-4469-96a5-8b5ed5c3f544", "assigned_member": "Sam Martin", "status": "delayed", "due_date": "2023-11-07", "created_at": "2023-10-12 12:35:49", "updated_at": "2023-03-03 14:21:21", "bottleneck_reason": "The item was approved after an unusual check." }, { "id": 204, "project_id": "29198dfc-0d48-4a8a-b578-8d73e557a646", "assigned_member": "Zara Novak", "status": "in progress", "due_date": "2023-10-27", "created_at": "2023-09-04 09:22:22", "updated_at": "2023-09-29 16:32:56", "bottleneck_reason": "The reviewer reported a late issue; the account was cancelled." }, { "id": 205, "project_id": "c847f2fe-5bf6-43a9-a19d-80a637552110", "assigned_member": "Elif Yilmaz", "status": "not started", "due_date": "2023-09-14", "created_at": "2023-03-26 11:08:33", "updated_at": "2023-03-09 13:13:35", "bottleneck_reason": "A repeat follow-up: the session was updated." }, { "id": 206, "project_id": "d8d5bc2d-bac3-4a19-a4a4-efd8ac13825b", "assigned_member": "Zara Jensen", "status": "in progress", "due_date": "2023-08-10", "created_at": "2023-12-03 13:07:55", "updated_at": "2023-07-07 15:58:41", "bottleneck_reason": null }, { "id": 207, "project_id": "e98c87cd-3671-40ac-b18d-c1f3bad18578", "assigned_member": "Maja Novak", "status": "completed", "due_date": "2023-12-01", "created_at": "2023-11-29 10:09:29", "updated_at": "2023-09-28 18:21:30", "bottleneck_reason": "The payment was resolved — urgent case, no further action." }, { "id": 208, "project_id": "0d888a8a-c06a-4942-a075-1fc1222effb6", "assigned_member": "Omar Schneider", "status": "not started", "due_date": "2023-06-24", "created_at": "2023-10-27 13:45:01", "updated_at": "2023-09-01 16:41:49", "bottleneck_reason": "The account owner confirmed the details and the refund was rescheduled." }, { "id": 209, "project_id": "cf219d14-7737-41e5-a610-1ad8d6dba0fd", "assigned_member": "Karim Andersen", "status": "completed", "due_date": "2023-08-11", "created_at": "2023-03-19 13:49:44", "updated_at": "2023-01-06 15:30:47", "bottleneck_reason": "The supplier reported a repeat issue; the claim was updated." }, { "id": 210, "project_id": "633622ab-f3ae-4202-b15a-6ae1bf898859", "assigned_member": "Chen Lee", "status": "in progress", "due_date": "2023-01-29", "created_at": "2023-06-25 07:53:17", "updated_at": "2023-02-28 11:24:33", "bottleneck_reason": "The customer confirmed the details and the claim was approved." }, { "id": 211, "project_id": "280256b8-8bc0-4a16-a55e-ad6fa767db9b", "assigned_member": "Rafael Almeida", "status": "in progress", "due_date": "2023-10-24", "created_at": "2023-05-31 11:54:14", "updated_at": "2023-07-17 18:11:19", "bottleneck_reason": "Flagged as late. The courier updated the document." }, { "id": 212, "project_id": "5d2cd9c9-bbed-4b8f-83ef-f2fdf9b0fd1f", "assigned_member": "Mia Chen", "status": "completed", "due_date": "2023-10-13", "created_at": "2023-05-05 12:28:40", "updated_at": "2023-09-07 14:23:19", "bottleneck_reason": "A duplicate booking was resolved the same day." }, { "id": 213, "project_id": "aaf39a1b-9a18-45f0-8377-1db51310ff6d", "assigned_member": "Mateo Miller", "status": "in progress", "due_date": "2023-04-18", "created_at": "2023-03-12 09:12:00", "updated_at": "2023-10-25 13:52:56", "bottleneck_reason": "An automatic follow-up: the account was completed." }, { "id": 214, "project_id": "fc53ef8b-6ef7-45f4-83a8-6b62a65b602b", "assigned_member": "Maya Schmidt", "status": "in progress", "due_date": "2023-11-19", "created_at": "2023-05-25 14:21:39", "updated_at": "2023-07-19 14:51:08", "bottleneck_reason": "The account owner reported a routine issue; the account was replaced." }, { "id": 215, "project_id": "616538c1-6287-4d13-9482-c6dd8665956a", "assigned_member": "Nina Gupta", "status": "in progress", "due_date": "2023-08-22", "created_at": "2023-05-04 18:11:02", "updated_at": "2023-07-25 12:40:01", "bottleneck_reason": null }, { "id": 216, "project_id": "af68ac4e-f6f0-482e-a436-90e1f565cdd6", "assigned_member": "Carlos Ali", "status": "completed", "due_date": "2023-03-24", "created_at": "2023-08-23 17:12:12", "updated_at": "2023-06-04 11:39:11", "bottleneck_reason": "The customer confirmed the details and the refund was refunded." }, { "id": 217, "project_id": "49ae21b5-2b6a-4402-b852-7d151f786c92", "assigned_member": "Selin Nakamura", "status": "completed", "due_date": "2023-12-22", "created_at": "2023-05-17 20:14:52", "updated_at": "2023-09-14 20:58:53", "bottleneck_reason": "The courier asked for a change and the invoice was processed." }, { "id": 218, "project_id": "cc1bcdce-b00b-49f7-93bb-a0b81adfa234", "assigned_member": "Deniz Adams", "status": "not started", "due_date": "2023-07-30", "created_at": "2023-09-03 12:49:42", "updated_at": "2023-02-07 10:22:36", "bottleneck_reason": "The session was updated following a partial review." }, { "id": 219, "project_id": "5b3f920f-5f4f-4881-be18-e10acbd39b2e", "assigned_member": "Sara Schmidt", "status": "in progress", "due_date": "2023-09-08", "created_at": "2023-11-09 12:51:57", "updated_at": "2023-03-21 13:10:31", "bottleneck_reason": "A repeat item was approved the same day." }, { "id": 220, "project_id": "8cebd452-8cdd-40e2-9616-6bf1001d1242", "assigned_member": "Laura Sato", "status": "not started", "due_date": "2023-08-09", "created_at": "2023-09-01 16:03:44", "updated_at": "2023-12-21 14:51:12", "bottleneck_reason": "No response from the courier, so the appointment was escalated." }, { "id": 221, "project_id": "98a418be-3575-43cb-b3d0-5c66755f06da", "assigned_member": "Kai Smith", "status": "not started", "due_date": "2023-12-25", "created_at": "2023-08-30 11:49:25", "updated_at": "2023-01-10 14:17:56", "bottleneck_reason": "Flagged as unusual. An operator replaced the record." }, { "id": 222, "project_id": "af2ba6df-a6a6-4325-ba8b-6bf6145952a6", "assigned_member": "Emma Demir", "status": "completed", "due_date": "2023-12-15", "created_at": "2023-09-23 09:49:10", "updated_at": "2023-07-29 10:39:04", "bottleneck_reason": "The report was completed — incomplete case, no further action." }, { "id": 223, "project_id": "cb47be8b-0f52-4bfb-9f5e-aa5cfb148331", "assigned_member": "Priya Sousa", "status": "completed", "due_date": "2023-05-25", "created_at": "2023-08-16 12:54:29", "updated_at": "2023-05-10 14:23:35", "bottleneck_reason": "The document was delayed after an unusual check." }, { "id": 224, "project_id": "c3f06af0-e198-4bb3-afa5-69748e61b47c", "assigned_member": "Diego Wagner", "status": "not started", "due_date": "2023-06-29", "created_at": "2023-05-05 11:22:04", "updated_at": "2023-08-20 17:24:45", "bottleneck_reason": "An operator asked for a change and the shipment was refunded." }, { "id": 225, "project_id": "ed6a0c29-565c-4eba-89b9-4bd6c996fbaf", "assigned_member": "Alice Flores", "status": "in progress", "due_date": "2023-11-28", "created_at": "2023-04-12 04:14:25", "updated_at": "2023-04-14 09:50:53", "bottleneck_reason": "Flagged as urgent. Support delayed the refund." }, { "id": 226, "project_id": "e23e3e53-cce6-47c7-9941-4e5409e49d50", "assigned_member": "Emma Hughes", "status": "in progress", "due_date": "2023-02-04", "created_at": "2023-02-17 13:56:53", "updated_at": "2023-09-24 16:02:00", "bottleneck_reason": "The invoice was updated — urgent case, no further action." }, { "id": 227, "project_id": "cacb5922-7640-46a0-8db2-1784dfed3f75", "assigned_member": "Marco Bauer", "status": "in progress", "due_date": "2023-04-03", "created_at": "2023-07-24 16:10:47", "updated_at": "2023-06-10 10:47:53", "bottleneck_reason": "A repeat invoice was reviewed the same day." }, { "id": 228, "project_id": "3c64622c-729b-4163-a4d2-4e05e2447f9b", "assigned_member": "Hugo Evans", "status": "completed", "due_date": "2023-04-12", "created_at": "2023-12-14 17:46:15", "updated_at": "2023-11-19 16:03:09", "bottleneck_reason": "The claim was rejected after a late check." }, { "id": 229, "project_id": "b28c2903-e39e-4de9-8245-b3241487a4bc", "assigned_member": "Priya Jensen", "status": "completed", "due_date": "2023-06-19", "created_at": "2023-11-05 06:57:56", "updated_at": "2023-07-28 21:25:23", "bottleneck_reason": "The request was rescheduled after a partial check." }, { "id": 230, "project_id": "14363202-ede6-41f9-bf79-f186dfb59526", "assigned_member": "Hannah Gupta", "status": "completed", "due_date": "2023-07-16", "created_at": "2023-11-06 13:52:11", "updated_at": "2023-09-14 23:34:45", "bottleneck_reason": "The courier confirmed the details and the claim was completed." }, { "id": 231, "project_id": "0e683a2a-33be-4c54-b91f-d2be4891a9ef", "assigned_member": "Deniz Wang", "status": "in progress", "due_date": "2023-09-28", "created_at": "2023-02-18 15:45:26", "updated_at": "2023-02-18 16:11:17", "bottleneck_reason": "An automatic follow-up: the refund was closed." }, { "id": 232, "project_id": "dc87e0fd-8e39-4ebb-b774-c9a1f4dfe16b", "assigned_member": "Ines Martin", "status": "not started", "due_date": "2023-10-26", "created_at": "2023-04-16 17:01:01", "updated_at": "2023-04-21 11:18:59", "bottleneck_reason": "The account owner asked for a change and the item was resolved." }, { "id": 233, "project_id": "545570c2-2805-4b6e-87f5-b6736f46610e", "assigned_member": "Jonas Young", "status": "completed", "due_date": "2023-08-04", "created_at": "2023-04-07 14:45:26", "updated_at": "2023-08-22 16:23:06", "bottleneck_reason": "The delivery was confirmed — late case, no further action." }, { "id": 234, "project_id": "6fddddd8-1c19-4869-9e47-a12bb03426c1", "assigned_member": "Ines Garcia", "status": "not started", "due_date": "2023-11-03", "created_at": "2023-06-22 09:01:09", "updated_at": "2023-01-01 17:07:19", "bottleneck_reason": "The team confirmed the details and the invoice was approved." }, { "id": 235, "project_id": "55f41fbc-423a-4dc3-9c1c-e2334c096d98", "assigned_member": "Rafael Cruz", "status": "not started", "due_date": "2023-06-05", "created_at": "2023-03-01 11:13:48", "updated_at": "2023-06-14 14:51:54", "bottleneck_reason": "A routine follow-up: the booking was reviewed." }, { "id": 236, "project_id": "e9e0ebda-4620-4e0b-bce2-2d6c907cd8da", "assigned_member": "Maya Smith", "status": "in progress", "due_date": "2023-07-21", "created_at": "2023-04-30 10:04:09", "updated_at": "2023-03-08 15:08:13", "bottleneck_reason": "The appointment was refunded following an automatic review." }, { "id": 237, "project_id": "2cfcd835-e7b1-4281-a461-f0491dba89c1", "assigned_member": "Liam Wang", "status": "not started", "due_date": "2023-09-19", "created_at": "2023-12-17 15:11:41", "updated_at": "2023-07-15 14:15:17", "bottleneck_reason": "The claim was delayed — repeat case, no further action." }, { "id": 238, "project_id": "c70193c5-c42c-42f6-937c-a80f50f6f95d", "assigned_member": "Lina Klein", "status": "completed", "due_date": "2023-10-27", "created_at": "2023-09-21 18:53:54", "updated_at": "2023-11-11 09:49:44", "bottleneck_reason": null }, { "id": 239, "project_id": "acc95c73-15b2-47aa-8d03-1fca48de77b4", "assigned_member": "Maja Shah", "status": "not started", "due_date": "2023-11-29", "created_at": "2023-11-25 15:21:21", "updated_at": "2023-02-06 13:32:17", "bottleneck_reason": "An operator confirmed the details and the session was updated." }, { "id": 240, "project_id": "39b414fc-2bfd-43e7-abc2-cb93418dd2b2", "assigned_member": "Mohamed Nguyen", "status": "in progress", "due_date": "2023-10-21", "created_at": "2023-10-24 16:13:19", "updated_at": "2023-06-13 12:08:58", "bottleneck_reason": "The supplier confirmed the details and the payment was processed." }, { "id": 241, "project_id": "923bbc02-24e6-4e57-b7d6-f6a7b1a00715", "assigned_member": "Sven Reyes", "status": "delayed", "due_date": "2023-03-26", "created_at": "2023-05-01 10:50:18", "updated_at": "2023-11-02 11:22:31", "bottleneck_reason": null }, { "id": 242, "project_id": "93bc3119-a2bd-4adc-bced-d34597bc6477", "assigned_member": "Nour Wagner", "status": "in progress", "due_date": "2023-10-21", "created_at": "2023-11-15 15:49:51", "updated_at": "2023-04-27 10:59:41", "bottleneck_reason": "The appointment was resolved — standard case, no further action." }, { "id": 243, "project_id": "a19b4c4b-c62e-40b5-93eb-6ea0aec8f6fb", "assigned_member": "Pedro Martin", "status": "completed", "due_date": "2023-10-11", "created_at": "2023-02-03 06:38:05", "updated_at": "2023-04-07 10:38:06", "bottleneck_reason": "An unusual document was refunded the same day." }, { "id": 244, "project_id": "caacbd5a-d428-49ba-909e-06189443e07d", "assigned_member": "Elif Bennett", "status": "in progress", "due_date": "2023-08-09", "created_at": "2023-09-06 10:30:21", "updated_at": "2023-06-27 16:16:13", "bottleneck_reason": "The courier asked for a change and the document was escalated." }, { "id": 245, "project_id": "4a8a6c5e-19b6-4d55-afc0-31815f9e2014", "assigned_member": "Ibrahim Weber", "status": "completed", "due_date": "2023-11-21", "created_at": "2023-03-13 05:15:19", "updated_at": "2023-09-15 13:23:41", "bottleneck_reason": null }, { "id": 246, "project_id": "e3556672-afa8-4da7-9365-f30f6f352439", "assigned_member": "Maja Silva", "status": "in progress", "due_date": "2023-06-02", "created_at": "2023-09-01 11:21:50", "updated_at": "2023-08-13 14:24:24", "bottleneck_reason": "The customer confirmed the details and the invoice was rejected." }, { "id": 247, "project_id": "a2f9332f-1477-480b-8ecf-5ce02a9d5f23", "assigned_member": "Ruby Novak", "status": "completed", "due_date": "2023-06-24", "created_at": "2023-01-17 16:38:13", "updated_at": "2023-08-14 17:21:34", "bottleneck_reason": "An unusual follow-up: the delivery was reopened." }, { "id": 248, "project_id": "a58292c4-e256-4b69-9e7b-21a388ab382c", "assigned_member": "Zara Bauer", "status": "not started", "due_date": "2023-12-06", "created_at": "2023-05-13 11:55:04", "updated_at": "2023-02-16 12:30:28", "bottleneck_reason": "A late follow-up: the order was reopened." }, { "id": 249, "project_id": "4cfc7cc5-6967-4c3e-b762-19c411cd29fa", "assigned_member": "Tomas Gupta", "status": "delayed", "due_date": "2023-12-06", "created_at": "2023-03-11 12:55:14", "updated_at": "2023-01-16 13:22:45", "bottleneck_reason": "An unusual refund was resolved the same day." }, { "id": 250, "project_id": "e674a96e-0f90-4141-ad50-f94260842a75", "assigned_member": "Lina Torres", "status": "delayed", "due_date": "2023-10-07", "created_at": "2023-11-03 12:40:05", "updated_at": "2023-06-06 14:50:23", "bottleneck_reason": "The supplier asked for a change and the report was processed." }, { "id": 251, "project_id": "e11cb158-896b-4614-9a1f-1a193f92ab8b", "assigned_member": "Priya Becker", "status": "delayed", "due_date": "2023-07-20", "created_at": "2023-06-06 15:30:54", "updated_at": "2023-12-24 15:13:21", "bottleneck_reason": "Flagged as standard. Support rescheduled the ticket." }, { "id": 252, "project_id": "b21bc533-2f71-4bcd-bce0-8eb1dfd4d969", "assigned_member": "Grace Gomez", "status": "completed", "due_date": "2023-08-07", "created_at": "2023-12-07 17:38:36", "updated_at": "2023-10-27 15:19:56", "bottleneck_reason": "The courier confirmed the details and the record was cancelled." }, { "id": 253, "project_id": "dc2fe638-38e7-4e5c-9c37-cb7832fd3434", "assigned_member": "Lucas Murphy", "status": "not started", "due_date": "2023-05-10", "created_at": "2023-04-26 07:53:02", "updated_at": "2023-11-09 16:39:43", "bottleneck_reason": null }, { "id": 254, "project_id": "4173068f-7989-444e-b2a2-bbbfcb6d00c0", "assigned_member": "Zoe Evans", "status": "not started", "due_date": "2023-12-18", "created_at": "2023-07-21 17:58:48", "updated_at": "2023-03-11 12:02:01", "bottleneck_reason": "The ticket was rescheduled following an incomplete review." }, { "id": 255, "project_id": "44ed33d5-9bef-4634-975a-7eff9f60a178", "assigned_member": "Daniel Moreau", "status": "completed", "due_date": "2023-04-20", "created_at": "2023-09-02 07:14:12", "updated_at": "2023-10-02 11:54:57", "bottleneck_reason": "Flagged as minor. The supplier delayed the account." }, { "id": 256, "project_id": "b4519aac-4e47-45d2-b65d-5cf788d2933d", "assigned_member": "Mateo Flores", "status": "not started", "due_date": "2023-07-06", "created_at": "2023-12-11 09:10:13", "updated_at": "2023-06-04 07:39:25", "bottleneck_reason": "The account owner reported an unusual issue; the document was closed." }, { "id": 257, "project_id": "de2417be-5752-4424-a0ee-e63fcf9981b1", "assigned_member": "Grace Reyes", "status": "completed", "due_date": "2023-11-14", "created_at": "2023-05-05 09:25:02", "updated_at": "2023-07-11 16:06:08", "bottleneck_reason": "The reviewer confirmed the details and the claim was rejected." }, { "id": 258, "project_id": "104dfca1-3d4b-4d3d-9405-ab4b5bcc4fa8", "assigned_member": "Maya Oliveira", "status": "not started", "due_date": "2023-08-03", "created_at": "2023-05-09 09:25:33", "updated_at": "2023-07-15 10:22:43", "bottleneck_reason": "The appointment was rescheduled after an urgent check." }, { "id": 259, "project_id": "9604893f-32c9-4f85-8bf3-0e5785062273", "assigned_member": "James Young", "status": "not started", "due_date": "2023-08-11", "created_at": "2023-05-07 18:16:07", "updated_at": "2023-05-19 11:30:13", "bottleneck_reason": "The supplier reported a routine issue; the refund was resolved." }, { "id": 260, "project_id": "7d0048bd-7ce2-45ce-a822-188cb975c667", "assigned_member": "Paula Almeida", "status": "not started", "due_date": "2023-04-03", "created_at": "2023-12-10 05:06:48", "updated_at": "2023-03-22 15:34:08", "bottleneck_reason": "The customer reported a minor issue; the request was approved." }, { "id": 261, "project_id": "38daa92c-f94c-4f67-abdd-7887a1dfd54b", "assigned_member": "Ibrahim Jensen", "status": "completed", "due_date": "2023-09-17", "created_at": "2023-04-29 14:58:52", "updated_at": "2023-01-20 12:34:50", "bottleneck_reason": "The appointment was resolved after an unusual check." }, { "id": 262, "project_id": "81643b98-c6ee-44db-8f5d-60c7c3df54f6", "assigned_member": "Anna Lee", "status": "in progress", "due_date": "2023-06-19", "created_at": "2023-04-30 18:15:03", "updated_at": "2023-05-22 20:44:03", "bottleneck_reason": "The invoice was confirmed after a standard check." }, { "id": 263, "project_id": "c1b11043-329e-4a48-9464-1de680c3100f", "assigned_member": "Ibrahim Tanaka", "status": "in progress", "due_date": "2023-08-21", "created_at": "2023-10-11 14:36:24", "updated_at": "2023-09-18 14:34:26", "bottleneck_reason": "The booking was rejected after a late check." }, { "id": 264, "project_id": "f6a7d8cb-1722-4872-af14-eff578f6c7d5", "assigned_member": "Oscar Wagner", "status": "in progress", "due_date": "2023-12-30", "created_at": "2023-02-06 11:59:00", "updated_at": "2023-09-16 18:13:33", "bottleneck_reason": "The customer confirmed the details and the delivery was completed." }, { "id": 265, "project_id": "915f630f-e596-4cfd-b823-e2488751a507", "assigned_member": "Nina Kumar", "status": "not started", "due_date": "2023-08-24", "created_at": "2023-01-05 12:53:56", "updated_at": "2023-04-23 15:29:56", "bottleneck_reason": "No response from an operator, so the order was updated." }, { "id": 266, "project_id": "e5b987b2-b164-43d0-aad7-32251a73e84a", "assigned_member": "Rosa Sato", "status": "delayed", "due_date": "2023-12-26", "created_at": "2023-12-15 08:18:54", "updated_at": "2023-11-09 20:33:21", "bottleneck_reason": "No response from the customer, so the refund was delayed." }, { "id": 267, "project_id": "9cd88d27-8d39-437d-be0b-e59bad1197cd", "assigned_member": "Tariq Gomez", "status": "completed", "due_date": "2023-09-18", "created_at": "2023-04-09 06:54:26", "updated_at": "2023-02-02 09:25:37", "bottleneck_reason": "A late booking was approved the same day." }, { "id": 268, "project_id": "5c6f1704-0cb4-494d-8679-e311782d1190", "assigned_member": "Rafael Tanaka", "status": "delayed", "due_date": "2023-10-28", "created_at": "2023-11-23 21:28:50", "updated_at": "2023-10-24 16:43:33", "bottleneck_reason": null }, { "id": 269, "project_id": "2b6c6730-0ec4-4719-9499-92913f3cf268", "assigned_member": "Hugo Dubois", "status": "in progress", "due_date": "2023-11-24", "created_at": "2023-12-30 18:45:02", "updated_at": "2023-07-26 15:11:06", "bottleneck_reason": null }, { "id": 270, "project_id": "70c70165-41c1-4b91-abea-c8b6c970378f", "assigned_member": "Mohamed Moreau", "status": "not started", "due_date": "2023-07-25", "created_at": "2023-09-29 10:12:27", "updated_at": "2023-07-22 15:31:43", "bottleneck_reason": "The courier asked for a change and the transfer was updated." }, { "id": 271, "project_id": "95f6642c-78d9-495a-9800-a4211be90f1d", "assigned_member": "Maya Mendes", "status": "not started", "due_date": "2023-05-09", "created_at": "2023-11-19 18:15:40", "updated_at": "2023-11-09 15:50:45", "bottleneck_reason": "An unusual follow-up: the claim was refunded." }, { "id": 272, "project_id": "7ed23fc1-de1a-48db-bc79-abcc524b04ef", "assigned_member": "Selin Diaz", "status": "not started", "due_date": "2023-04-09", "created_at": "2023-09-14 15:48:00", "updated_at": "2023-08-19 14:12:12", "bottleneck_reason": "The courier asked for a change and the account was processed." }, { "id": 273, "project_id": "9db5d00c-76eb-4557-b165-a82d106fbc2c", "assigned_member": "Yara Lee", "status": "in progress", "due_date": "2023-09-22", "created_at": "2023-10-09 08:21:51", "updated_at": "2023-10-08 09:42:28", "bottleneck_reason": "Flagged as standard. The reviewer rejected the payment." }, { "id": 274, "project_id": "182b6ddc-13de-4766-8eb6-77107a904db3", "assigned_member": "Deniz Flores", "status": "in progress", "due_date": "2023-10-23", "created_at": "2023-06-22 12:59:34", "updated_at": "2023-03-30 11:32:59", "bottleneck_reason": "The ticket was escalated after a manual check." }, { "id": 275, "project_id": "8ffac61e-f325-4ed0-bb4f-4f5670bd66ca", "assigned_member": "Zoe Ahmed", "status": "completed", "due_date": "2023-06-22", "created_at": "2023-03-23 15:15:04", "updated_at": "2023-06-18 11:05:00", "bottleneck_reason": "A repeat record was delayed the same day." }, { "id": 276, "project_id": "4977bf7f-a139-40be-b176-f1c4344cf814", "assigned_member": "Maja Flores", "status": "in progress", "due_date": "2023-09-18", "created_at": "2023-08-11 11:52:36", "updated_at": "2023-10-31 10:15:54", "bottleneck_reason": "The reviewer asked for a change and the shipment was closed." }, { "id": 277, "project_id": "a1222809-5ec7-458a-b53b-048dd0a45413", "assigned_member": "Hugo Almeida", "status": "delayed", "due_date": "2023-12-11", "created_at": "2023-08-20 12:49:19", "updated_at": "2023-07-30 08:57:30", "bottleneck_reason": "The reviewer reported a routine issue; the document was updated." }, { "id": 278, "project_id": "6a36c542-2f2e-4dc8-9bef-7e2f625e06a6", "assigned_member": "Yara Oliveira", "status": "not started", "due_date": "2023-03-15", "created_at": "2023-02-05 08:49:49", "updated_at": "2023-07-23 06:29:02", "bottleneck_reason": "The delivery was approved after a repeat check." }, { "id": 279, "project_id": "07ac3200-a05e-4144-b0a8-08500a9a1b1e", "assigned_member": "Yara Hoffmann", "status": "in progress", "due_date": "2023-08-22", "created_at": "2023-03-03 16:26:41", "updated_at": "2023-03-04 17:41:46", "bottleneck_reason": "A standard follow-up: the appointment was updated." }, { "id": 280, "project_id": "a3b12e1e-5a14-4997-8ca3-9856115b3817", "assigned_member": "Lena Schneider", "status": "not started", "due_date": "2023-12-15", "created_at": "2023-06-09 13:07:16", "updated_at": "2023-04-18 11:45:57", "bottleneck_reason": "The payment was updated — duplicate case, no further action." }, { "id": 281, "project_id": "4b78a364-9a55-49b9-80f6-3892070f1a8b", "assigned_member": "Carla Sato", "status": "in progress", "due_date": "2023-06-18", "created_at": "2023-09-21 15:01:31", "updated_at": "2023-11-10 13:13:25", "bottleneck_reason": "A partial delivery was delayed the same day." }, { "id": 282, "project_id": "82d316cd-dc15-4e3f-abdf-3cf3c09014e6", "assigned_member": "Olivia Moreau", "status": "not started", "due_date": "2023-11-20", "created_at": "2023-12-13 09:57:03", "updated_at": "2023-07-16 16:56:46", "bottleneck_reason": "The ticket was reopened following a routine review." }, { "id": 283, "project_id": "186889ca-bac2-47c1-adb0-9d109a6bef1b", "assigned_member": "Mia Taylor", "status": "not started", "due_date": "2023-08-01", "created_at": "2023-06-18 15:59:59", "updated_at": "2023-07-22 15:58:10", "bottleneck_reason": "The request was escalated following a duplicate review." }, { "id": 284, "project_id": "03817365-062c-4f85-8797-87e920177709", "assigned_member": "Zoe Ibrahim", "status": "in progress", "due_date": "2023-11-05", "created_at": "2023-01-29 10:43:23", "updated_at": "2023-01-05 16:31:35", "bottleneck_reason": "A repeat item was reopened the same day." }, { "id": 285, "project_id": "d3f87e06-ab81-49ed-bcd1-f5e5ddf08ce5", "assigned_member": "Hana Larsen", "status": "delayed", "due_date": "2023-10-27", "created_at": "2023-08-22 13:15:37", "updated_at": "2023-03-08 14:21:36", "bottleneck_reason": "Flagged as minor. The account owner escalated the transfer." }, { "id": 286, "project_id": "6d8e820d-a3f9-49ca-8019-0d369252e680", "assigned_member": "Tariq Bauer", "status": "completed", "due_date": "2023-07-11", "created_at": "2023-12-17 09:46:42", "updated_at": "2023-09-07 14:25:08", "bottleneck_reason": "The account owner asked for a change and the session was refunded." }, { "id": 287, "project_id": "150bf377-8c25-4a3c-b77c-d6083e7d127f", "assigned_member": "Mei Hoffmann", "status": "not started", "due_date": "2023-03-13", "created_at": "2023-05-28 16:30:49", "updated_at": "2023-07-09 10:10:46", "bottleneck_reason": "The booking was rescheduled — partial case, no further action." }, { "id": 288, "project_id": "03b49b68-969b-4f91-a196-41f8861e0b75", "assigned_member": "Oscar Baker", "status": "in progress", "due_date": "2023-09-11", "created_at": "2023-04-14 13:08:00", "updated_at": "2023-06-18 08:37:42", "bottleneck_reason": "An automatic invoice was reopened the same day." }, { "id": 289, "project_id": "aa6337f4-e1f4-4839-8919-30b9bc57256a", "assigned_member": "Liam Ruiz", "status": "completed", "due_date": "2023-05-09", "created_at": "2023-04-18 17:58:49", "updated_at": "2023-08-04 08:25:11", "bottleneck_reason": "No response from the supplier, so the report was processed." }, { "id": 290, "project_id": "c58ee100-5165-4351-9632-241bd31daa0f", "assigned_member": "Olivia Ali", "status": "completed", "due_date": "2023-09-05", "created_at": "2023-10-11 07:06:15", "updated_at": "2023-11-27 07:16:32", "bottleneck_reason": "Flagged as routine. The supplier reviewed the session." }, { "id": 291, "project_id": "5950d904-3e6b-4820-a4e5-e994236178cc", "assigned_member": "Lucas Clark", "status": "completed", "due_date": "2023-02-24", "created_at": "2023-09-23 02:51:18", "updated_at": "2023-01-29 18:03:25", "bottleneck_reason": "The reviewer confirmed the details and the booking was confirmed." }, { "id": 292, "project_id": "89f5bcbd-568f-439e-a57f-26eed2921c38", "assigned_member": "Isaac Kowalski", "status": "not started", "due_date": "2023-11-02", "created_at": "2023-12-28 11:18:03", "updated_at": "2023-07-14 14:02:24", "bottleneck_reason": "Flagged as standard. The reviewer closed the payment." }, { "id": 293, "project_id": "78532e0e-f468-4db7-b3e5-df28e6257987", "assigned_member": "Felix Dubois", "status": "in progress", "due_date": "2023-10-19", "created_at": "2023-03-28 17:50:17", "updated_at": "2023-08-05 20:34:09", "bottleneck_reason": "The account owner asked for a change and the delivery was rescheduled." }, { "id": 294, "project_id": "1b384b4a-4c61-4509-a254-b7abeeef58f4", "assigned_member": "Hana Kowalski", "status": "not started", "due_date": "2023-04-28", "created_at": "2023-01-06 15:36:10", "updated_at": "2023-09-20 13:22:20", "bottleneck_reason": "The team reported a routine issue; the booking was completed." }, { "id": 295, "project_id": "71a3e307-eee8-4681-9227-f75ef2f70cf3", "assigned_member": "Nadia Costa", "status": "not started", "due_date": "2023-07-04", "created_at": "2023-02-13 13:11:42", "updated_at": "2023-08-25 12:46:28", "bottleneck_reason": "An automatic follow-up: the document was confirmed." }, { "id": 296, "project_id": "d4a691f8-8a72-4b68-97a5-b0cc950c0dac", "assigned_member": "Pedro Cruz", "status": "not started", "due_date": "2023-02-04", "created_at": "2023-01-21 11:24:17", "updated_at": "2023-08-01 17:41:01", "bottleneck_reason": "The refund was reviewed following an incomplete review." }, { "id": 297, "project_id": "fc0c5ba3-5e2b-4a25-80a9-7cb0c423b170", "assigned_member": "Lena Castro", "status": "in progress", "due_date": "2023-11-07", "created_at": "2023-08-29 10:30:45", "updated_at": "2023-08-21 13:29:37", "bottleneck_reason": "The report was refunded following a standard review." }, { "id": 298, "project_id": "c22d1a4e-36ea-4efa-846d-a4a142d2b0d3", "assigned_member": "Deniz Walker", "status": "in progress", "due_date": "2023-04-27", "created_at": "2023-12-09 09:38:52", "updated_at": "2023-01-03 10:17:45", "bottleneck_reason": "A standard follow-up: the report was closed." }, { "id": 299, "project_id": "198e8fbc-d156-4195-a3d1-eb29fc872ac7", "assigned_member": "Rafael Ruiz", "status": "not started", "due_date": "2023-09-29", "created_at": "2023-07-12 09:06:22", "updated_at": "2023-02-26 13:55:57", "bottleneck_reason": "An operator confirmed the details and the claim was rescheduled." }, { "id": 300, "project_id": "1a7dffdb-eede-4ab8-aa62-d3f1e4b6b4d2", "assigned_member": "Leo Walker", "status": "delayed", "due_date": "2023-05-20", "created_at": "2023-04-18 12:15:11", "updated_at": "2023-01-01 16:20:20", "bottleneck_reason": "The reviewer confirmed the details and the order was confirmed." }, { "id": 301, "project_id": "7cc6b567-f386-4f5f-b6ed-fc47b45e0441", "assigned_member": "Jade Smith", "status": "in progress", "due_date": "2023-03-31", "created_at": "2023-07-24 19:30:50", "updated_at": "2023-10-15 16:29:21", "bottleneck_reason": "A manual follow-up: the document was reopened." }, { "id": 302, "project_id": "8c0b9efd-a87e-40ef-8c10-eaec4d0be0c1", "assigned_member": "Jonas Ali", "status": "completed", "due_date": "2023-05-24", "created_at": "2023-12-27 10:33:49", "updated_at": "2023-03-20 14:46:50", "bottleneck_reason": "The account was confirmed after a standard check." }, { "id": 303, "project_id": "5a4f3821-08c2-4c29-a13f-4bbdd296cff5", "assigned_member": "Mia Bennett", "status": "completed", "due_date": "2023-03-17", "created_at": "2023-01-01 10:49:49", "updated_at": "2023-11-15 10:48:05", "bottleneck_reason": "The account owner asked for a change and the booking was confirmed." }, { "id": 304, "project_id": "db9d5714-b5c8-414e-8e4d-eb77aba76571", "assigned_member": "Anna Wilson", "status": "in progress", "due_date": "2023-09-01", "created_at": "2023-02-19 17:23:31", "updated_at": "2023-05-29 11:39:08", "bottleneck_reason": "The shipment was rejected — late case, no further action." }, { "id": 305, "project_id": "028ab6c5-e84a-4f7e-8ae1-3e41b4939031", "assigned_member": "Karim Martin", "status": "completed", "due_date": "2023-12-26", "created_at": "2023-03-27 14:19:46", "updated_at": "2023-11-20 07:08:30", "bottleneck_reason": "The supplier reported an unusual issue; the order was closed." }, { "id": 306, "project_id": "d2181acd-3f27-4ea5-9207-5a8c03a6ff66", "assigned_member": "Nadia Murphy", "status": "not started", "due_date": "2023-07-14", "created_at": "2023-08-11 07:46:16", "updated_at": "2023-03-24 10:02:08", "bottleneck_reason": "The account owner reported a duplicate issue; the session was reviewed." }, { "id": 307, "project_id": "a6067027-053d-4d9d-ac96-2d3c755e1978", "assigned_member": "Mia Nguyen", "status": "completed", "due_date": "2023-06-07", "created_at": "2023-07-25 09:40:34", "updated_at": "2023-09-23 16:28:03", "bottleneck_reason": null }, { "id": 308, "project_id": "35c1d56c-4fb7-47da-a040-1fe76f6360f0", "assigned_member": "Amir Gupta", "status": "completed", "due_date": "2023-07-05", "created_at": "2023-12-04 15:26:47", "updated_at": "2023-06-17 14:25:40", "bottleneck_reason": "A routine follow-up: the delivery was rejected." }, { "id": 309, "project_id": "ace38354-bbf9-435e-b9da-4799a13434b1", "assigned_member": "Hannah Fischer", "status": "in progress", "due_date": "2023-11-05", "created_at": "2023-03-18 20:09:20", "updated_at": "2023-11-08 09:09:53", "bottleneck_reason": null }, { "id": 310, "project_id": "ad967460-a29b-4215-bef6-1b6742ac936d", "assigned_member": "Maya Sousa", "status": "completed", "due_date": "2023-11-14", "created_at": "2023-10-16 14:54:56", "updated_at": "2023-09-20 16:15:04", "bottleneck_reason": "The account owner asked for a change and the transfer was approved." }, { "id": 311, "project_id": "fde2d395-10d9-40da-96ff-baded186fb82", "assigned_member": "Hana Jensen", "status": "in progress", "due_date": "2023-03-17", "created_at": "2023-09-02 08:14:19", "updated_at": "2023-11-18 15:50:25", "bottleneck_reason": "The supplier confirmed the details and the item was escalated." }, { "id": 312, "project_id": "ed57b44a-1360-42e6-84a1-e822f67da1b1", "assigned_member": "Elena Silva", "status": "not started", "due_date": "2023-09-25", "created_at": "2023-07-02 11:05:06", "updated_at": "2023-10-29 09:24:00", "bottleneck_reason": "Support asked for a change and the report was delayed." }, { "id": 313, "project_id": "4851efad-1d0e-4f39-8f05-19034668bdcf", "assigned_member": "Priya Klein", "status": "completed", "due_date": "2023-03-28", "created_at": "2023-02-18 09:18:56", "updated_at": "2023-11-24 06:28:54", "bottleneck_reason": "A minor document was processed the same day." }, { "id": 314, "project_id": "c6b4e48e-85a1-40d7-9aa7-ea70471bd7ce", "assigned_member": "Andre Rossi", "status": "in progress", "due_date": "2023-01-04", "created_at": "2023-06-20 16:04:23", "updated_at": "2023-06-15 12:14:54", "bottleneck_reason": "Flagged as urgent. The customer escalated the transfer." }, { "id": 315, "project_id": "291ff135-b443-4379-a6da-0472031a4022", "assigned_member": "Mia Garcia", "status": "in progress", "due_date": "2023-04-17", "created_at": "2023-02-08 11:04:29", "updated_at": "2023-07-16 15:48:27", "bottleneck_reason": "No response from the customer, so the record was resolved." }, { "id": 316, "project_id": "a6b9bf8b-f031-475a-92d2-0997dfbf2734", "assigned_member": "Priya Chen", "status": "in progress", "due_date": "2023-02-28", "created_at": "2023-08-13 10:08:53", "updated_at": "2023-12-03 16:53:15", "bottleneck_reason": "The account owner confirmed the details and the session was cancelled." }, { "id": 317, "project_id": "57ae4c1f-5409-4b5e-8713-41df09fb09dd", "assigned_member": "Sara Garcia", "status": "not started", "due_date": "2023-12-15", "created_at": "2023-12-10 15:02:40", "updated_at": "2023-09-11 07:30:26", "bottleneck_reason": "The session was updated — urgent case, no further action." }, { "id": 318, "project_id": "141a9731-4ed0-4ebd-9fc6-34ff3570a9a6", "assigned_member": "David Meyer", "status": "in progress", "due_date": "2023-10-12", "created_at": "2023-07-23 14:32:31", "updated_at": "2023-10-26 09:06:13", "bottleneck_reason": "The reviewer confirmed the details and the transfer was closed." }, { "id": 319, "project_id": "7f6b8081-ff26-481e-9580-a68c206f4144", "assigned_member": "Jonas Fischer", "status": "completed", "due_date": "2023-10-07", "created_at": "2023-02-26 12:20:51", "updated_at": "2023-01-04 15:29:11", "bottleneck_reason": "The account owner confirmed the details and the payment was resolved." }, { "id": 320, "project_id": "0809fc65-3d56-43da-b031-76f9e089d52f", "assigned_member": "Andre Clark", "status": "completed", "due_date": "2023-07-20", "created_at": "2023-01-28 14:31:28", "updated_at": "2023-01-26 17:31:39", "bottleneck_reason": "The payment was processed after an automatic check." }, { "id": 321, "project_id": "c36a1c72-61ad-4e24-a88f-cc491dbd6d0a", "assigned_member": "Hugo Chen", "status": "not started", "due_date": "2023-09-19", "created_at": "2023-02-28 12:32:43", "updated_at": "2023-07-08 14:35:33", "bottleneck_reason": "An urgent payment was refunded the same day." }, { "id": 322, "project_id": "6ee88925-c9c8-4504-97a4-6f7450471120", "assigned_member": "Uma Meyer", "status": "completed", "due_date": "2023-06-06", "created_at": "2023-01-25 19:19:41", "updated_at": "2023-01-22 15:01:22", "bottleneck_reason": "The item was reopened after a partial check." }, { "id": 323, "project_id": "f37d79ee-be1f-439e-88fc-5d0a17b68404", "assigned_member": "Chloe Kumar", "status": "completed", "due_date": "2023-12-11", "created_at": "2023-01-13 11:57:04", "updated_at": "2023-06-22 10:24:30", "bottleneck_reason": "The payment was delayed — late case, no further action." }, { "id": 324, "project_id": "bbd7f874-952d-43b4-b328-e1e8698036c5", "assigned_member": "Elena Fischer", "status": "completed", "due_date": "2023-01-16", "created_at": "2023-06-05 09:55:06", "updated_at": "2023-10-29 15:50:01", "bottleneck_reason": "A routine follow-up: the account was reopened." }, { "id": 325, "project_id": "07b2e6cb-da27-49fc-bd55-d26a54043960", "assigned_member": "Elif Gupta", "status": "not started", "due_date": "2023-05-09", "created_at": "2023-12-29 10:38:51", "updated_at": "2023-04-01 17:02:53", "bottleneck_reason": null }, { "id": 326, "project_id": "ab3462b6-5a46-4d0c-b3aa-7efcf85f69e3", "assigned_member": "Tomas Mendes", "status": "in progress", "due_date": "2023-12-26", "created_at": "2023-02-24 13:36:31", "updated_at": "2023-09-26 18:52:22", "bottleneck_reason": "The reviewer asked for a change and the account was rescheduled." }, { "id": 327, "project_id": "1aca5658-0832-4c00-a31a-8115a107400f", "assigned_member": "David Nguyen", "status": "completed", "due_date": "2023-11-29", "created_at": "2023-10-10 16:47:32", "updated_at": "2023-05-29 14:07:29", "bottleneck_reason": "The customer asked for a change and the invoice was replaced." }, { "id": 328, "project_id": "9a7e5c99-b2ef-488f-805b-e2602e5934f5", "assigned_member": "Maja Costa", "status": "in progress", "due_date": "2023-11-25", "created_at": "2023-07-25 10:14:41", "updated_at": "2023-04-05 10:51:19", "bottleneck_reason": null }, { "id": 329, "project_id": "7f5999e5-9f1f-45f9-9f8b-c7e9c28a8c64", "assigned_member": "Zoe Taylor", "status": "completed", "due_date": "2023-09-13", "created_at": "2023-05-20 09:15:29", "updated_at": "2023-06-02 13:56:23", "bottleneck_reason": null }, { "id": 330, "project_id": "5639bdda-2119-4305-acbe-fec8863e95c2", "assigned_member": "Elif Adams", "status": "completed", "due_date": "2023-09-02", "created_at": "2023-10-05 17:26:58", "updated_at": "2023-04-16 09:53:04", "bottleneck_reason": "Flagged as automatic. An operator replaced the refund." }, { "id": 331, "project_id": "5e340818-d9fa-4eef-8a8c-e90a1e580ed0", "assigned_member": "Selin Silva", "status": "not started", "due_date": "2023-10-22", "created_at": "2023-03-03 13:58:00", "updated_at": "2023-03-27 07:48:24", "bottleneck_reason": "The customer reported a minor issue; the account was completed." }, { "id": 332, "project_id": "b92fd3c7-f941-4e18-b1a8-23470f736fa3", "assigned_member": "Isaac Pereira", "status": "in progress", "due_date": "2023-03-16", "created_at": "2023-08-08 09:38:00", "updated_at": "2023-08-23 19:25:38", "bottleneck_reason": "The account was cancelled — urgent case, no further action." }, { "id": 333, "project_id": "053f4733-f2fd-4a5a-88f2-2a534ff81b6d", "assigned_member": "Anna Murphy", "status": "in progress", "due_date": "2023-07-29", "created_at": "2023-05-03 13:58:47", "updated_at": "2023-09-08 17:03:11", "bottleneck_reason": "The shipment was rejected following a partial review." }, { "id": 334, "project_id": "32517139-22a4-4f42-91d4-8e92f96b368c", "assigned_member": "Hannah Carter", "status": "not started", "due_date": "2023-09-26", "created_at": "2023-10-25 15:12:35", "updated_at": "2023-04-24 03:51:06", "bottleneck_reason": "No response from the reviewer, so the invoice was approved." }, { "id": 335, "project_id": "b0c20908-cb39-4604-9ed5-6df903707a37", "assigned_member": "Mei Dubois", "status": "not started", "due_date": "2023-07-28", "created_at": "2023-03-02 11:26:41", "updated_at": "2023-04-24 16:01:35", "bottleneck_reason": "The invoice was cancelled after a routine check." }, { "id": 336, "project_id": "604cbfca-4a3a-4be0-a5cb-f1e6d91b00d9", "assigned_member": "Mohamed Park", "status": "completed", "due_date": "2023-01-06", "created_at": "2023-07-07 10:27:38", "updated_at": "2023-04-05 16:52:17", "bottleneck_reason": null }, { "id": 337, "project_id": "bbe5a8c9-04d3-44e4-8c1f-8fae2375fce7", "assigned_member": "Sara Weber", "status": "in progress", "due_date": "2023-10-18", "created_at": "2023-10-13 10:03:25", "updated_at": "2023-10-13 13:09:11", "bottleneck_reason": "A standard shipment was processed the same day." }, { "id": 338, "project_id": "ca4dcc0a-a1c8-4b1d-ae42-359a49fbe40c", "assigned_member": "Maria Nguyen", "status": "in progress", "due_date": "2023-06-12", "created_at": "2023-06-12 17:55:44", "updated_at": "2023-10-16 08:45:03", "bottleneck_reason": null }, { "id": 339, "project_id": "86cfda10-04f2-4a9b-80b1-862b3bd0c74b", "assigned_member": "Noah Reyes", "status": "not started", "due_date": "2023-08-06", "created_at": "2023-05-14 14:03:06", "updated_at": "2023-01-27 14:11:24", "bottleneck_reason": "Support reported a duplicate issue; the item was escalated." }, { "id": 340, "project_id": "3f78c383-442f-462c-a598-58319a8f902f", "assigned_member": "Selin Becker", "status": "completed", "due_date": "2023-03-30", "created_at": "2023-09-23 05:07:35", "updated_at": "2023-09-24 17:48:35", "bottleneck_reason": "Support asked for a change and the ticket was cancelled." }, { "id": 341, "project_id": "b33d0e7b-f913-4ec7-ae99-72cae6c4923c", "assigned_member": "Ines Ibrahim", "status": "completed", "due_date": "2023-07-07", "created_at": "2023-11-03 20:20:31", "updated_at": "2023-02-22 14:49:15", "bottleneck_reason": null }, { "id": 342, "project_id": "0746f6dd-bfcb-4ee8-9da0-3334130f525f", "assigned_member": "Mia Wright", "status": "not started", "due_date": "2023-12-08", "created_at": "2023-01-01 13:18:59", "updated_at": "2023-09-09 13:39:25", "bottleneck_reason": "An operator confirmed the details and the document was reviewed." }, { "id": 343, "project_id": "be66d037-9d3e-4c14-9796-a82c0e292929", "assigned_member": "Felix Young", "status": "in progress", "due_date": "2023-12-10", "created_at": "2023-11-20 09:36:10", "updated_at": "2023-11-27 13:33:27", "bottleneck_reason": "The team asked for a change and the booking was reviewed." }, { "id": 344, "project_id": "101c18fd-cee5-4269-8fc4-5d4c1bd1491e", "assigned_member": "Marco Walker", "status": "completed", "due_date": "2023-05-31", "created_at": "2023-12-02 16:37:29", "updated_at": "2023-05-06 08:42:06", "bottleneck_reason": "The claim was closed — unusual case, no further action." }, { "id": 345, "project_id": "61b04763-587b-40b7-a372-baea6041ea6a", "assigned_member": "Pedro Lee", "status": "completed", "due_date": "2023-10-02", "created_at": "2023-06-03 10:58:18", "updated_at": "2023-10-31 09:27:23", "bottleneck_reason": "A manual shipment was rejected the same day." }, { "id": 346, "project_id": "a32fa105-ee97-4d8f-974b-e3ff0921cc92", "assigned_member": "Emma Meyer", "status": "in progress", "due_date": "2023-12-06", "created_at": "2023-02-14 16:30:37", "updated_at": "2023-05-25 16:30:41", "bottleneck_reason": null }, { "id": 347, "project_id": "43f5ecf5-7f8c-47c7-90aa-97c2920619d0", "assigned_member": "Fatima Wang", "status": "not started", "due_date": "2023-07-03", "created_at": "2023-08-30 17:05:46", "updated_at": "2023-06-19 08:46:22", "bottleneck_reason": "The appointment was reopened after a routine check." }, { "id": 348, "project_id": "3b30e741-9a63-4143-a912-7d0bda2924fc", "assigned_member": "Nina Larsen", "status": "in progress", "due_date": "2023-06-06", "created_at": "2023-03-12 14:59:03", "updated_at": "2023-08-22 12:44:46", "bottleneck_reason": "The report was replaced — repeat case, no further action." }, { "id": 349, "project_id": "6154704b-dccc-42b2-b7c1-02f503fb8f9e", "assigned_member": "Julia Hassan", "status": "completed", "due_date": "2023-12-20", "created_at": "2023-10-24 10:31:51", "updated_at": "2023-07-03 14:32:05", "bottleneck_reason": "The shipment was rescheduled following a repeat review." }, { "id": 350, "project_id": "50ded0a5-3339-42d2-9b50-b30bdb75533b", "assigned_member": "Tariq Schneider", "status": "in progress", "due_date": "2023-10-09", "created_at": "2023-11-10 14:20:18", "updated_at": "2023-05-25 14:46:06", "bottleneck_reason": "The record was resolved — urgent case, no further action." }, { "id": 351, "project_id": "cc76ad28-599b-4a9d-8036-1f244fd6c8e7", "assigned_member": "Victor Nguyen", "status": "not started", "due_date": "2023-10-07", "created_at": "2023-01-03 10:38:34", "updated_at": "2023-10-21 17:44:38", "bottleneck_reason": null }, { "id": 352, "project_id": "48b62798-405d-48c3-9298-c32a56462f54", "assigned_member": "Elif Kaya", "status": "not started", "due_date": "2023-09-11", "created_at": "2023-07-05 14:29:21", "updated_at": "2023-12-13 07:21:35", "bottleneck_reason": "The delivery was resolved — duplicate case, no further action." }, { "id": 353, "project_id": "a8dd890e-10a2-43ba-be08-dd45f4844028", "assigned_member": "Mia Silva", "status": "in progress", "due_date": "2023-12-21", "created_at": "2023-05-11 09:58:07", "updated_at": "2023-10-24 08:25:04", "bottleneck_reason": "The record was reviewed after a repeat check." }, { "id": 354, "project_id": "a9c6a138-bd6c-425c-8a78-fd4d08c11a1f", "assigned_member": "Sven Oliveira", "status": "completed", "due_date": "2023-02-28", "created_at": "2023-05-15 14:13:01", "updated_at": "2023-04-09 12:34:09", "bottleneck_reason": "The appointment was reviewed — routine case, no further action." }, { "id": 355, "project_id": "348445c0-487e-47d8-bbf6-617dffef2682", "assigned_member": "Selin Ibrahim", "status": "not started", "due_date": "2023-09-29", "created_at": "2023-08-06 07:19:56", "updated_at": "2023-08-04 14:46:08", "bottleneck_reason": "Flagged as urgent. The customer confirmed the invoice." }, { "id": 356, "project_id": "38f4c83b-3a3a-4924-8972-c8dbaf84a77c", "assigned_member": "Kai Jansen", "status": "not started", "due_date": "2023-12-25", "created_at": "2023-07-11 10:40:42", "updated_at": "2023-06-08 15:49:36", "bottleneck_reason": "The payment was replaced following a late review." }, { "id": 357, "project_id": "94b69356-e478-4602-8f2b-0601cdef4148", "assigned_member": "Olivia Hansen", "status": "completed", "due_date": "2023-07-31", "created_at": "2023-12-26 16:15:39", "updated_at": "2023-10-21 14:48:15", "bottleneck_reason": "The transfer was rescheduled after a duplicate check." }, { "id": 358, "project_id": "a06e87ac-ac19-4633-aaca-7eccd149bde8", "assigned_member": "Kai Kaya", "status": "not started", "due_date": "2023-11-08", "created_at": "2023-01-23 09:29:02", "updated_at": "2023-04-03 10:29:01", "bottleneck_reason": "The document was escalated — manual case, no further action." }, { "id": 359, "project_id": "3288cd45-b31b-4dbd-9a9b-1aff6c90481e", "assigned_member": "Felix Flores", "status": "completed", "due_date": "2023-11-02", "created_at": "2023-09-28 10:07:52", "updated_at": "2023-07-03 10:26:38", "bottleneck_reason": "The invoice was cancelled following a standard review." }, { "id": 360, "project_id": "e046ef3d-7f5b-469b-9236-9c555dce747d", "assigned_member": "Theo Kowalski", "status": "in progress", "due_date": "2023-12-28", "created_at": "2023-07-07 13:51:16", "updated_at": "2023-11-14 10:32:44", "bottleneck_reason": "The courier confirmed the details and the account was rescheduled." }, { "id": 361, "project_id": "754c3391-92e5-472b-b3d7-7ae9dabe11a5", "assigned_member": "Leo Fischer", "status": "not started", "due_date": "2023-07-07", "created_at": "2023-06-01 16:53:00", "updated_at": "2023-08-19 16:18:55", "bottleneck_reason": "The reviewer asked for a change and the record was processed." }, { "id": 362, "project_id": "c68126bf-cfdd-4ced-8057-77caade2be85", "assigned_member": "Isaac Kumar", "status": "completed", "due_date": "2023-10-08", "created_at": "2023-04-28 21:40:05", "updated_at": "2023-01-19 14:19:32", "bottleneck_reason": "The payment was refunded — unusual case, no further action." }, { "id": 363, "project_id": "4178915a-1a7d-4a8d-92a7-3bb2e06c85a7", "assigned_member": "Karim Almeida", "status": "completed", "due_date": "2023-02-07", "created_at": "2023-06-18 15:08:13", "updated_at": "2023-08-07 10:08:42", "bottleneck_reason": "A partial appointment was updated the same day." }, { "id": 364, "project_id": "cf44e976-0750-49d2-8bde-69391cc73db3", "assigned_member": "Rafael Clark", "status": "not started", "due_date": "2023-08-28", "created_at": "2023-06-07 13:01:44", "updated_at": "2023-07-25 15:54:49", "bottleneck_reason": "Flagged as minor. The reviewer replaced the item." }, { "id": 365, "project_id": "890b9a44-892a-4e8c-93c0-c81fde9d768c", "assigned_member": "Andre Mendes", "status": "in progress", "due_date": "2023-05-18", "created_at": "2023-11-19 19:44:58", "updated_at": "2023-11-23 16:53:31", "bottleneck_reason": "A partial follow-up: the payment was updated." }, { "id": 366, "project_id": "8b620c50-1e8b-4543-96a9-3d056feb4a18", "assigned_member": "Carla Becker", "status": "not started", "due_date": "2023-03-23", "created_at": "2023-11-05 12:33:30", "updated_at": "2023-03-05 13:41:32", "bottleneck_reason": null }, { "id": 367, "project_id": "6deca6a1-7a66-4eee-bef8-d7c7e4bd9d87", "assigned_member": "Elena Meyer", "status": "not started", "due_date": "2023-06-03", "created_at": "2023-08-04 08:35:16", "updated_at": "2023-03-18 09:29:32", "bottleneck_reason": "The order was processed — repeat case, no further action." }, { "id": 368, "project_id": "c82baa21-de85-4e81-b53c-349ff48505cb", "assigned_member": "Anna Wilson", "status": "in progress", "due_date": "2023-01-07", "created_at": "2023-08-31 08:43:13", "updated_at": "2023-02-27 08:39:55", "bottleneck_reason": "The reviewer asked for a change and the document was closed." }, { "id": 369, "project_id": "cb9631b6-0a2b-41a2-8945-368e5ea11d18", "assigned_member": "Emma Flores", "status": "in progress", "due_date": "2023-11-22", "created_at": "2023-07-01 16:19:25", "updated_at": "2023-08-27 12:49:51", "bottleneck_reason": "The booking was completed following an incomplete review." }, { "id": 370, "project_id": "fc2a3f0a-9bc7-4d20-90c7-a042c2315d5b", "assigned_member": "Jade Mendes", "status": "completed", "due_date": "2023-09-03", "created_at": "2023-10-29 11:59:01", "updated_at": "2023-12-17 06:16:58", "bottleneck_reason": "An unusual appointment was cancelled the same day." }, { "id": 371, "project_id": "52c8071c-a802-40d1-a9d1-9ecee949812d", "assigned_member": "Zara Sousa", "status": "completed", "due_date": "2023-01-22", "created_at": "2023-05-31 16:57:16", "updated_at": "2023-07-07 08:02:04", "bottleneck_reason": null }, { "id": 372, "project_id": "dfbd9bed-e049-48a0-9077-ae73271d7ef1", "assigned_member": "James Vargas", "status": "completed", "due_date": "2023-08-13", "created_at": "2023-08-05 13:02:04", "updated_at": "2023-11-20 14:59:48", "bottleneck_reason": "The courier asked for a change and the booking was approved." }, { "id": 373, "project_id": "b23f7c16-2ab3-47e9-ac26-4bec8868f995", "assigned_member": "Ana Martin", "status": "completed", "due_date": "2023-04-28", "created_at": "2023-05-07 15:34:19", "updated_at": "2023-07-22 16:26:08", "bottleneck_reason": "The supplier confirmed the details and the shipment was escalated." }, { "id": 374, "project_id": "f08e3875-f0c9-4a4f-be53-466df57c5711", "assigned_member": "Ibrahim Diaz", "status": "in progress", "due_date": "2023-05-18", "created_at": "2023-10-10 18:44:38", "updated_at": "2023-11-05 10:39:16", "bottleneck_reason": "The reviewer reported a minor issue; the invoice was rescheduled." }, { "id": 375, "project_id": "81307f99-5812-405e-aaed-90696b5bd73f", "assigned_member": "Marco Wright", "status": "delayed", "due_date": "2023-08-02", "created_at": "2023-01-15 10:43:37", "updated_at": "2023-07-24 14:45:39", "bottleneck_reason": null }, { "id": 376, "project_id": "80fdbdfc-b319-4523-9ca4-d8c4530ecd20", "assigned_member": "Rosa Lopez", "status": "not started", "due_date": "2023-12-21", "created_at": "2023-09-21 14:01:06", "updated_at": "2023-02-21 10:19:25", "bottleneck_reason": "The reviewer confirmed the details and the delivery was rejected." }, { "id": 377, "project_id": "3abb160a-52bc-4102-a93b-41634e5716aa", "assigned_member": "Tomas Hoffmann", "status": "completed", "due_date": "2023-06-01", "created_at": "2023-07-27 07:15:02", "updated_at": "2023-08-21 16:09:06", "bottleneck_reason": null }, { "id": 378, "project_id": "2b84b25f-0f88-4904-8da5-02d1c6a88042", "assigned_member": "Victor Moreau", "status": "completed", "due_date": "2023-09-05", "created_at": "2023-12-17 17:46:01", "updated_at": "2023-04-25 13:32:34", "bottleneck_reason": "A manual follow-up: the refund was replaced." }, { "id": 379, "project_id": "b2005f17-21c1-4c32-ab3a-e67b75fa426e", "assigned_member": "Rosa Martin", "status": "completed", "due_date": "2023-08-20", "created_at": "2023-01-19 09:56:05", "updated_at": "2023-03-21 19:40:07", "bottleneck_reason": "The reviewer confirmed the details and the booking was delayed." }, { "id": 380, "project_id": "dcc967ac-b90a-4cd3-b26c-7d0895e957d8", "assigned_member": "Mohamed Demir", "status": "completed", "due_date": "2023-10-30", "created_at": "2023-08-30 14:25:10", "updated_at": "2023-04-27 09:08:22", "bottleneck_reason": "Flagged as urgent. The account owner rescheduled the record." }, { "id": 381, "project_id": "504964e0-d499-4368-84e6-20a5d9ae9063", "assigned_member": "Oscar Murphy", "status": "in progress", "due_date": "2023-04-14", "created_at": "2023-12-12 18:49:27", "updated_at": "2023-12-05 10:34:58", "bottleneck_reason": "The team reported a standard issue; the document was resolved." }, { "id": 382, "project_id": "06085c02-0769-478f-ad1b-a485779b6a96", "assigned_member": "Andre Garcia", "status": "in progress", "due_date": "2023-08-28", "created_at": "2023-12-03 13:55:23", "updated_at": "2023-06-26 17:34:19", "bottleneck_reason": null }, { "id": 383, "project_id": "5eff3396-8fe7-431d-8e68-fa82bfa850e2", "assigned_member": "Carlos Mendes", "status": "not started", "due_date": "2023-09-10", "created_at": "2023-06-23 14:44:24", "updated_at": "2023-10-21 14:33:40", "bottleneck_reason": "Flagged as routine. The courier refunded the invoice." }, { "id": 384, "project_id": "0daab18f-c416-4c67-bf3c-3ce0007f7b49", "assigned_member": "Uma Pereira", "status": "completed", "due_date": "2023-12-21", "created_at": "2023-12-28 16:10:37", "updated_at": "2023-04-06 16:07:08", "bottleneck_reason": "The customer asked for a change and the session was processed." }, { "id": 385, "project_id": "1ccc5f09-b84a-4cdc-b151-8b8a47b3dcb7", "assigned_member": "Mila Nguyen", "status": "not started", "due_date": "2023-10-20", "created_at": "2023-05-02 17:15:47", "updated_at": "2023-11-14 16:54:56", "bottleneck_reason": "The account owner reported an incomplete issue; the refund was approved." }, { "id": 386, "project_id": "99bd95a9-3bff-4cfa-b7d4-64781f457506", "assigned_member": "Tariq Johnson", "status": "completed", "due_date": "2023-08-15", "created_at": "2023-09-03 09:07:53", "updated_at": "2023-07-24 13:45:56", "bottleneck_reason": "The shipment was replaced — minor case, no further action." }, { "id": 387, "project_id": "f62fc1cb-000a-4b4f-81bd-bdebed54e184", "assigned_member": "Alice Nakamura", "status": "in progress", "due_date": "2023-10-29", "created_at": "2023-07-11 15:35:18", "updated_at": "2023-11-29 13:19:44", "bottleneck_reason": "The order was reopened following a routine review." }, { "id": 388, "project_id": "c2f49c7f-de8d-409c-a569-f9ecf976377f", "assigned_member": "Mia Moreau", "status": "in progress", "due_date": "2023-12-16", "created_at": "2023-12-28 16:21:28", "updated_at": "2023-06-03 21:05:23", "bottleneck_reason": "The claim was processed following a duplicate review." }, { "id": 389, "project_id": "33d7ce24-b696-4608-afdb-e9983426c33e", "assigned_member": "Mia Park", "status": "not started", "due_date": "2023-10-14", "created_at": "2023-08-31 09:47:24", "updated_at": "2023-08-31 13:53:58", "bottleneck_reason": "The account owner reported an urgent issue; the account was rejected." }, { "id": 390, "project_id": "d88ad2e1-b7e2-415e-a64c-beffd4ac8b5a", "assigned_member": "Karim Yilmaz", "status": "completed", "due_date": "2023-09-09", "created_at": "2023-03-14 17:03:30", "updated_at": "2023-01-12 13:56:30", "bottleneck_reason": "A standard follow-up: the shipment was closed." }, { "id": 391, "project_id": "75f6d33b-28c6-4313-8b8a-ebe526a80f5d", "assigned_member": "Tomas Meyer", "status": "in progress", "due_date": "2023-03-04", "created_at": "2023-12-07 11:32:12", "updated_at": "2023-12-20 13:16:06", "bottleneck_reason": null }, { "id": 392, "project_id": "8a399776-fa4e-4e0c-a1b0-ae992583a92a", "assigned_member": "Rafael Walker", "status": "not started", "due_date": "2023-11-27", "created_at": "2023-12-16 16:41:48", "updated_at": "2023-07-26 10:17:40", "bottleneck_reason": "The payment was closed after a minor check." }, { "id": 393, "project_id": "d3cb33d4-e5ec-4398-a1bd-e62bf143297d", "assigned_member": "Sven Hassan", "status": "completed", "due_date": "2023-12-26", "created_at": "2023-07-25 15:36:57", "updated_at": "2023-02-27 10:56:27", "bottleneck_reason": "The record was processed after an unusual check." }, { "id": 394, "project_id": "712fb291-5c9d-4cc7-80d7-5471e0127181", "assigned_member": "Anna Schmidt", "status": "in progress", "due_date": "2023-06-13", "created_at": "2023-02-13 15:12:44", "updated_at": "2023-09-05 03:39:06", "bottleneck_reason": null }, { "id": 395, "project_id": "15a5f612-a156-411e-bad4-35d21469aae8", "assigned_member": "Laura Taylor", "status": "completed", "due_date": "2023-12-02", "created_at": "2023-08-05 17:10:45", "updated_at": "2023-07-19 08:57:30", "bottleneck_reason": "The courier reported a minor issue; the appointment was delayed." }, { "id": 396, "project_id": "473aed53-7984-4e10-88e8-539a184361d8", "assigned_member": "Olivia Pereira", "status": "in progress", "due_date": "2023-12-06", "created_at": "2023-12-22 11:50:02", "updated_at": "2023-08-21 17:24:34", "bottleneck_reason": "The delivery was processed after a minor check." }, { "id": 397, "project_id": "cbcb37f3-6cef-4f79-99e3-3d0741bf839b", "assigned_member": "Diego Diaz", "status": "in progress", "due_date": "2023-10-14", "created_at": "2023-01-02 10:23:03", "updated_at": "2023-09-24 12:53:11", "bottleneck_reason": "An operator reported a repeat issue; the document was rejected." }, { "id": 398, "project_id": "d1f8160d-0ba5-48ea-83d9-e8c83af385b9", "assigned_member": "Ravi Larsen", "status": "not started", "due_date": "2023-09-21", "created_at": "2023-12-23 09:26:15", "updated_at": "2023-06-01 10:26:11", "bottleneck_reason": null }, { "id": 399, "project_id": "9b075c40-883d-42c2-b7ef-c318972706aa", "assigned_member": "David Yilmaz", "status": "in progress", "due_date": "2023-05-07", "created_at": "2023-10-12 11:10:47", "updated_at": "2023-08-05 12:03:01", "bottleneck_reason": "The transfer was approved following a routine review." }, { "id": 400, "project_id": "b417830e-ba4c-4c59-9d7d-d5353bc38b2f", "assigned_member": "Ethan Taylor", "status": "not started", "due_date": "2023-07-22", "created_at": "2023-08-12 11:37:24", "updated_at": "2023-06-22 17:50:43", "bottleneck_reason": null }, { "id": 401, "project_id": "0da91203-bfc1-46e7-9097-453d57788b7d", "assigned_member": "Mia Walker", "status": "not started", "due_date": "2023-06-20", "created_at": "2023-01-01 08:08:31", "updated_at": "2023-11-25 06:26:22", "bottleneck_reason": "The supplier confirmed the details and the appointment was confirmed." }, { "id": 402, "project_id": "2f16534b-71a6-4537-b5a8-74441d9655bd", "assigned_member": "Grace Schmidt", "status": "not started", "due_date": "2023-10-09", "created_at": "2023-01-15 13:05:49", "updated_at": "2023-01-03 08:01:49", "bottleneck_reason": null }, { "id": 403, "project_id": "a7a8ffbf-03e4-4395-a7dc-ba21e07f67de", "assigned_member": "Yara Hughes", "status": "not started", "due_date": "2023-12-03", "created_at": "2023-01-21 11:45:02", "updated_at": "2023-12-28 13:04:55", "bottleneck_reason": "The team asked for a change and the report was processed." }, { "id": 404, "project_id": "06cb64e2-d6e6-4a99-a061-6168ccdea3cf", "assigned_member": "Maya Park", "status": "in progress", "due_date": "2023-11-22", "created_at": "2023-08-05 14:53:39", "updated_at": "2023-12-03 19:46:19", "bottleneck_reason": "Flagged as incomplete. The courier reviewed the document." }, { "id": 405, "project_id": "6b58dbaf-9fa6-46f6-8397-5a1c5ba4f204", "assigned_member": "Jack Gomez", "status": "completed", "due_date": "2023-02-07", "created_at": "2023-10-10 08:18:04", "updated_at": "2023-11-09 14:28:46", "bottleneck_reason": "The request was replaced following a manual review." }, { "id": 406, "project_id": "672fbccb-46b5-4e58-9ed7-2e2790ada07b", "assigned_member": "Felix Miller", "status": "completed", "due_date": "2023-07-05", "created_at": "2023-01-04 10:31:46", "updated_at": "2023-03-15 10:35:44", "bottleneck_reason": "The supplier reported an automatic issue; the ticket was cancelled." }, { "id": 407, "project_id": "7e156c3b-09d4-498e-87da-c596c717f92c", "assigned_member": "Maria Baker", "status": "not started", "due_date": "2023-09-14", "created_at": "2023-04-24 13:12:54", "updated_at": "2023-10-18 05:13:32", "bottleneck_reason": "The item was approved — routine case, no further action." }, { "id": 408, "project_id": "0b4555ff-3e57-46e1-b225-6c5d3e3fc331", "assigned_member": "Wei Diaz", "status": "not started", "due_date": "2023-08-30", "created_at": "2023-10-12 15:31:42", "updated_at": "2023-06-10 11:19:04", "bottleneck_reason": "An operator asked for a change and the record was processed." }, { "id": 409, "project_id": "1e6bb538-2e7e-40ad-8493-35df5b09d854", "assigned_member": "Mila Garcia", "status": "in progress", "due_date": "2023-01-06", "created_at": "2023-09-28 16:02:54", "updated_at": "2023-10-08 10:16:35", "bottleneck_reason": "The shipment was processed — incomplete case, no further action." }, { "id": 410, "project_id": "4d357efc-e5a9-4390-acf1-5176c6dde654", "assigned_member": "Hugo Ibrahim", "status": "completed", "due_date": "2023-12-25", "created_at": "2023-07-15 11:19:47", "updated_at": "2023-06-06 12:47:14", "bottleneck_reason": "Flagged as late. The courier completed the shipment." }, { "id": 411, "project_id": "218fe689-6391-493b-b549-64d12b324d84", "assigned_member": "Leo Gomez", "status": "completed", "due_date": "2023-09-01", "created_at": "2023-10-21 16:22:20", "updated_at": "2023-04-04 12:01:14", "bottleneck_reason": "No response from the team, so the document was closed." }, { "id": 412, "project_id": "66431a22-99f3-4a5e-a6c8-6e302c495eb5", "assigned_member": "Ivan Miller", "status": "in progress", "due_date": "2023-04-03", "created_at": "2023-05-16 13:36:59", "updated_at": "2023-01-24 09:31:16", "bottleneck_reason": "Support asked for a change and the refund was refunded." }, { "id": 413, "project_id": "5ecb3e90-8ba9-49aa-965a-22da242b7e8c", "assigned_member": "Ibrahim Martin", "status": "not started", "due_date": "2023-07-25", "created_at": "2023-11-18 17:00:58", "updated_at": "2023-03-08 10:36:34", "bottleneck_reason": "A repeat order was escalated the same day." }, { "id": 414, "project_id": "5e1c3b54-8b6a-405e-b5be-b1d8611a5629", "assigned_member": "Felix Davis", "status": "completed", "due_date": "2023-03-18", "created_at": "2023-02-07 09:02:45", "updated_at": "2023-07-18 13:19:29", "bottleneck_reason": "Flagged as partial. The team replaced the shipment." }, { "id": 415, "project_id": "2c1ad0f2-4f74-4f0d-be8d-98d82a11ca10", "assigned_member": "Chen Chen", "status": "not started", "due_date": "2023-05-19", "created_at": "2023-10-17 15:52:25", "updated_at": "2023-04-02 13:10:10", "bottleneck_reason": "The supplier asked for a change and the refund was resolved." }, { "id": 416, "project_id": "c538a687-ec53-47b4-92fe-d9ecad40beb8", "assigned_member": "David Singh", "status": "completed", "due_date": "2023-09-03", "created_at": "2023-06-28 14:57:28", "updated_at": "2023-12-16 11:45:35", "bottleneck_reason": "The appointment was reopened after an automatic check." }, { "id": 417, "project_id": "738b9be6-64d6-4d99-8eaf-cbce95cef85b", "assigned_member": "Felix Nguyen", "status": "completed", "due_date": "2023-12-26", "created_at": "2023-09-25 14:21:03", "updated_at": "2023-10-11 15:34:45", "bottleneck_reason": "The customer asked for a change and the transfer was approved." }, { "id": 418, "project_id": "507138d4-4eb7-4cfe-83ed-3504da24c41d", "assigned_member": "Maria Brown", "status": "in progress", "due_date": "2023-08-17", "created_at": "2023-03-14 13:52:33", "updated_at": "2023-07-10 13:39:24", "bottleneck_reason": "The item was reopened — repeat case, no further action." }, { "id": 419, "project_id": "3b135e09-afbc-496e-8026-1540bf269306", "assigned_member": "Elif Torres", "status": "in progress", "due_date": "2023-07-21", "created_at": "2023-02-12 15:19:52", "updated_at": "2023-05-02 10:54:51", "bottleneck_reason": "The customer confirmed the details and the document was completed." }, { "id": 420, "project_id": "d3ddf8b2-6900-4db0-8ebb-4d06e5abe227", "assigned_member": "David Brown", "status": "completed", "due_date": "2023-12-20", "created_at": "2023-09-28 14:06:31", "updated_at": "2023-08-11 12:59:25", "bottleneck_reason": "Flagged as late. An operator refunded the session." }, { "id": 421, "project_id": "21343173-47ac-4874-978b-51820b97cdb8", "assigned_member": "Laura Sousa", "status": "completed", "due_date": "2023-06-04", "created_at": "2023-07-21 06:14:14", "updated_at": "2023-06-18 19:51:22", "bottleneck_reason": "Flagged as unusual. The team approved the report." }, { "id": 422, "project_id": "7e939c9a-f680-4641-ad19-5b1616b45d88", "assigned_member": "Ana Reyes", "status": "in progress", "due_date": "2023-11-28", "created_at": "2023-06-12 08:46:05", "updated_at": "2023-06-28 15:42:54", "bottleneck_reason": "The team asked for a change and the order was reopened." }, { "id": 423, "project_id": "8064d626-21cd-462d-a650-92b6cac61ffc", "assigned_member": "Maria Meyer", "status": "completed", "due_date": "2023-08-18", "created_at": "2023-01-24 16:57:00", "updated_at": "2023-04-05 00:34:26", "bottleneck_reason": "The appointment was completed — late case, no further action." }, { "id": 424, "project_id": "229df96e-b8d1-4fcc-84d9-f451a6ec68f1", "assigned_member": "Ivan Khan", "status": "completed", "due_date": "2023-11-09", "created_at": "2023-12-09 11:36:37", "updated_at": "2023-08-15 15:54:44", "bottleneck_reason": "The courier confirmed the details and the payment was processed." }, { "id": 425, "project_id": "bdb379f6-8898-495a-9046-1e7e247303e7", "assigned_member": "Lucas Wagner", "status": "not started", "due_date": "2023-12-24", "created_at": "2023-04-04 12:30:33", "updated_at": "2023-12-30 13:25:57", "bottleneck_reason": "The request was closed — duplicate case, no further action." }, { "id": 426, "project_id": "765772b5-bdd2-4715-a8b8-a659f913cc57", "assigned_member": "Fatima Fischer", "status": "in progress", "due_date": "2023-10-27", "created_at": "2023-11-21 09:42:21", "updated_at": "2023-02-15 17:32:52", "bottleneck_reason": "No response from the courier, so the ticket was processed." }, { "id": 427, "project_id": "32cba565-d4db-4096-8aa9-2b951bb77ce6", "assigned_member": "Isaac Gupta", "status": "completed", "due_date": "2023-06-05", "created_at": "2023-07-01 16:45:43", "updated_at": "2023-09-17 15:35:30", "bottleneck_reason": "Support asked for a change and the refund was rejected." }, { "id": 428, "project_id": "8324d978-698e-4dcd-b3cc-afa36bff40aa", "assigned_member": "Tomas Singh", "status": "in progress", "due_date": "2023-07-23", "created_at": "2023-01-18 16:31:55", "updated_at": "2023-03-07 13:54:32", "bottleneck_reason": "The invoice was reviewed — duplicate case, no further action." }, { "id": 429, "project_id": "47004a8d-807e-4db4-8898-2326b8cefeb6", "assigned_member": "Zara Brown", "status": "completed", "due_date": "2023-05-05", "created_at": "2023-09-11 12:51:39", "updated_at": "2023-08-05 16:43:34", "bottleneck_reason": "The customer asked for a change and the order was reviewed." }, { "id": 430, "project_id": "056b44a3-a9eb-44b0-a408-68e6b61386fa", "assigned_member": "Elena Silva", "status": "not started", "due_date": "2023-07-31", "created_at": "2023-07-05 14:59:26", "updated_at": "2023-10-29 03:19:05", "bottleneck_reason": null }, { "id": 431, "project_id": "6fcfcad3-024d-477b-a25a-500202e698d9", "assigned_member": "Zara Garcia", "status": "in progress", "due_date": "2023-08-12", "created_at": "2023-05-18 12:47:02", "updated_at": "2023-08-26 11:53:49", "bottleneck_reason": null }, { "id": 432, "project_id": "19f4421b-8cc8-4eef-8ec2-d29701a36d6a", "assigned_member": "Chen Yilmaz", "status": "completed", "due_date": "2023-07-30", "created_at": "2023-08-15 13:10:51", "updated_at": "2023-08-20 22:19:28", "bottleneck_reason": "An operator asked for a change and the request was escalated." }, { "id": 433, "project_id": "9288b9e9-76fa-499e-bd1c-2c5d1ac3d1ae", "assigned_member": "Tomas Park", "status": "completed", "due_date": "2023-05-02", "created_at": "2023-07-31 15:59:02", "updated_at": "2023-04-13 14:30:21", "bottleneck_reason": "The supplier reported an urgent issue; the delivery was closed." }, { "id": 434, "project_id": "61028579-edb6-4ba1-81b6-3ce04ba63669", "assigned_member": "Chen Tanaka", "status": "not started", "due_date": "2023-08-19", "created_at": "2023-09-12 14:20:52", "updated_at": "2023-09-16 11:16:23", "bottleneck_reason": "The courier asked for a change and the claim was updated." }, { "id": 435, "project_id": "3805f389-b3ab-4fcf-9079-0b4bcbf65bfd", "assigned_member": "Ivan Vargas", "status": "not started", "due_date": "2023-05-18", "created_at": "2023-08-09 11:34:55", "updated_at": "2023-10-26 09:34:37", "bottleneck_reason": null }, { "id": 436, "project_id": "23e62834-2c50-4b90-a03a-af7145d1723b", "assigned_member": "Maya Lee", "status": "completed", "due_date": "2023-01-16", "created_at": "2023-09-28 08:51:36", "updated_at": "2023-11-23 08:46:22", "bottleneck_reason": "The invoice was escalated — late case, no further action." }, { "id": 437, "project_id": "6aaf6140-adcf-4fa1-86c9-980a15b8dab3", "assigned_member": "Felix Flores", "status": "in progress", "due_date": "2023-08-05", "created_at": "2023-07-19 10:47:41", "updated_at": "2023-08-18 15:47:44", "bottleneck_reason": "A minor follow-up: the appointment was refunded." }, { "id": 438, "project_id": "daa51d3f-1f09-4b0e-b2d5-04832d3a3783", "assigned_member": "Carla Wright", "status": "completed", "due_date": "2023-03-08", "created_at": "2023-10-21 16:21:07", "updated_at": "2023-02-13 08:13:13", "bottleneck_reason": "The customer reported a manual issue; the invoice was escalated." }, { "id": 439, "project_id": "01129482-83c4-44ae-abed-e1ccba99dc66", "assigned_member": "Ben Taylor", "status": "completed", "due_date": "2023-07-25", "created_at": "2023-07-27 14:10:39", "updated_at": "2023-12-19 11:16:53", "bottleneck_reason": null }, { "id": 440, "project_id": "bd639da2-3c78-4d05-8a9c-1d19a256cfe0", "assigned_member": "Yusuf Gupta", "status": "completed", "due_date": "2023-09-04", "created_at": "2023-05-18 19:02:24", "updated_at": "2023-01-09 17:47:09", "bottleneck_reason": "A routine follow-up: the ticket was rescheduled." }, { "id": 441, "project_id": "d1b82d8a-b2d4-4667-8268-f40226d57065", "assigned_member": "Mei Sousa", "status": "not started", "due_date": "2023-08-02", "created_at": "2023-06-08 12:08:32", "updated_at": "2023-11-22 10:36:23", "bottleneck_reason": "The team confirmed the details and the ticket was cancelled." }, { "id": 442, "project_id": "e398a41f-3898-4e93-a5f4-0f1a631544c5", "assigned_member": "Ivan Oliveira", "status": "completed", "due_date": "2023-12-24", "created_at": "2023-11-19 16:37:08", "updated_at": "2023-07-11 15:42:14", "bottleneck_reason": null }, { "id": 443, "project_id": "46fbc843-3c82-4bd9-8997-43eee8dcabc0", "assigned_member": "Chloe Ibrahim", "status": "not started", "due_date": "2023-01-05", "created_at": "2023-07-02 11:01:34", "updated_at": "2023-10-15 13:07:38", "bottleneck_reason": "An unusual follow-up: the invoice was closed." }, { "id": 444, "project_id": "64424f47-7b11-4823-81bc-ef1c9ed6805f", "assigned_member": "Anna Hassan", "status": "completed", "due_date": "2023-10-05", "created_at": "2023-01-07 09:13:24", "updated_at": "2023-10-11 11:59:50", "bottleneck_reason": "Flagged as late. The supplier completed the invoice." }, { "id": 445, "project_id": "dce044d0-fc09-466e-8d8f-e01663c7e062", "assigned_member": "Sofia Silva", "status": "in progress", "due_date": "2023-05-19", "created_at": "2023-10-01 13:15:53", "updated_at": "2023-06-08 14:37:08", "bottleneck_reason": "The account was cancelled following a standard review." }, { "id": 446, "project_id": "3f570d12-b460-4081-9687-43c9e07aaab4", "assigned_member": "Sven Hoffmann", "status": "completed", "due_date": "2023-12-23", "created_at": "2023-09-26 11:15:29", "updated_at": "2023-03-03 10:22:40", "bottleneck_reason": null }, { "id": 447, "project_id": "f3096b8c-2871-4d93-95e7-03066a707806", "assigned_member": "Elena Costa", "status": "in progress", "due_date": "2023-10-20", "created_at": "2023-12-30 12:56:53", "updated_at": "2023-08-06 09:58:35", "bottleneck_reason": "No response from the reviewer, so the order was replaced." }, { "id": 448, "project_id": "347944b0-833e-4672-b862-abc0655a3caf", "assigned_member": "Ethan Sato", "status": "not started", "due_date": "2023-02-15", "created_at": "2023-03-04 14:16:06", "updated_at": "2023-05-14 14:15:02", "bottleneck_reason": "A partial follow-up: the payment was cancelled." }, { "id": 449, "project_id": "cd0e168a-a637-42b7-9627-f0c7f49a80e1", "assigned_member": "Rosa Ibrahim", "status": "not started", "due_date": "2023-05-28", "created_at": "2023-08-28 11:09:25", "updated_at": "2023-12-05 14:15:43", "bottleneck_reason": "The courier reported a routine issue; the order was resolved." }, { "id": 450, "project_id": "b5ccec06-fc99-4881-869b-4799ddea774a", "assigned_member": "Laura Yilmaz", "status": "in progress", "due_date": "2023-08-18", "created_at": "2023-08-18 15:24:57", "updated_at": "2023-11-21 09:02:07", "bottleneck_reason": "The session was reviewed after a partial check." }, { "id": 451, "project_id": "cb690b8d-95e9-41ab-b834-bb910875f2e9", "assigned_member": "Elena Bennett", "status": "completed", "due_date": "2023-07-08", "created_at": "2023-05-14 14:43:29", "updated_at": "2023-10-08 14:28:16", "bottleneck_reason": "Flagged as automatic. The account owner delayed the record." }, { "id": 452, "project_id": "d23464af-fcec-4de1-80e2-3763f9940954", "assigned_member": "Marco Park", "status": "not started", "due_date": "2023-07-31", "created_at": "2023-07-10 16:49:21", "updated_at": "2023-01-26 09:09:37", "bottleneck_reason": "A minor document was rescheduled the same day." }, { "id": 453, "project_id": "874d5190-8eb0-43ee-8f9c-497b54b9e9c5", "assigned_member": "Karim Costa", "status": "not started", "due_date": "2023-08-27", "created_at": "2023-11-18 02:38:58", "updated_at": "2023-06-21 15:54:11", "bottleneck_reason": null }, { "id": 454, "project_id": "19010c8a-52b8-4614-be13-906019d8c727", "assigned_member": "Paula Moreau", "status": "in progress", "due_date": "2023-08-29", "created_at": "2023-01-18 10:10:00", "updated_at": "2023-02-11 22:48:37", "bottleneck_reason": null }, { "id": 455, "project_id": "8652d7bb-3d48-49b3-b7f7-7d950fd5a3a9", "assigned_member": "Rosa Hassan", "status": "in progress", "due_date": "2023-06-10", "created_at": "2023-03-01 14:21:23", "updated_at": "2023-04-15 11:39:25", "bottleneck_reason": "Flagged as manual. An operator completed the account." }, { "id": 456, "project_id": "d1dde264-4443-4d55-aba2-612e53a425dd", "assigned_member": "Jonas Nakamura", "status": "completed", "due_date": "2023-10-21", "created_at": "2023-01-26 09:43:25", "updated_at": "2023-02-06 09:44:52", "bottleneck_reason": "The ticket was approved following a repeat review." }, { "id": 457, "project_id": "091ea56d-b1c1-442b-8f12-428b2c7c2525", "assigned_member": "Jack Shah", "status": "not started", "due_date": "2023-11-14", "created_at": "2023-02-06 17:11:49", "updated_at": "2023-01-06 12:43:58", "bottleneck_reason": "Flagged as urgent. The courier approved the account." }, { "id": 458, "project_id": "280537c9-3967-4e1b-b28b-b3f6a70d4829", "assigned_member": "Mohamed Nguyen", "status": "in progress", "due_date": "2023-08-21", "created_at": "2023-04-25 12:47:29", "updated_at": "2023-04-04 15:20:11", "bottleneck_reason": "No response from the supplier, so the order was delayed." }, { "id": 459, "project_id": "771a95a7-031d-407f-ace5-cebfb5ce8e90", "assigned_member": "Deniz Novak", "status": "delayed", "due_date": "2023-05-13", "created_at": "2023-11-07 15:22:23", "updated_at": "2023-09-30 12:45:30", "bottleneck_reason": "The reviewer confirmed the details and the item was closed." }, { "id": 460, "project_id": "ba8d71ea-ed5f-4df6-b07b-dab6196de22e", "assigned_member": "Noah Bennett", "status": "in progress", "due_date": "2023-01-06", "created_at": "2023-04-23 08:00:52", "updated_at": "2023-04-17 16:48:18", "bottleneck_reason": "The delivery was rejected — urgent case, no further action." }, { "id": 461, "project_id": "8bfc9d00-efa3-42b4-904f-e2697b7c3439", "assigned_member": "Oscar Bauer", "status": "completed", "due_date": "2023-12-17", "created_at": "2023-10-31 09:43:50", "updated_at": "2023-01-18 15:24:31", "bottleneck_reason": "The session was reviewed after a partial check." }, { "id": 462, "project_id": "a7d04947-62f3-4edd-95c8-63cd43ec3c92", "assigned_member": "Victor Lopez", "status": "not started", "due_date": "2023-11-30", "created_at": "2023-06-12 17:53:58", "updated_at": "2023-02-13 16:52:16", "bottleneck_reason": "A routine claim was delayed the same day." }, { "id": 463, "project_id": "bd86b50c-d24f-41a1-af46-ba8855733323", "assigned_member": "Ines Meyer", "status": "in progress", "due_date": "2023-10-18", "created_at": "2023-12-25 14:19:40", "updated_at": "2023-11-17 21:54:58", "bottleneck_reason": "The item was cancelled following a minor review." }, { "id": 464, "project_id": "9eefed3a-d730-4c51-984b-c6d801351a24", "assigned_member": "Fatima Martin", "status": "in progress", "due_date": "2023-12-24", "created_at": "2023-08-13 14:54:42", "updated_at": "2023-12-07 03:13:03", "bottleneck_reason": "The reviewer reported a duplicate issue; the delivery was resolved." }, { "id": 465, "project_id": "b7ce42d0-12cc-45c6-ad5d-52dda3282801", "assigned_member": "Nadia Jensen", "status": "not started", "due_date": "2023-11-30", "created_at": "2023-01-04 18:30:34", "updated_at": "2023-08-12 15:38:00", "bottleneck_reason": "The booking was closed after a duplicate check." }, { "id": 466, "project_id": "c34b7526-8d7d-4466-a013-e33cc41ee83f", "assigned_member": "Olivia Shah", "status": "completed", "due_date": "2023-07-14", "created_at": "2023-10-28 15:20:41", "updated_at": "2023-10-31 15:16:50", "bottleneck_reason": "A late follow-up: the record was updated." }, { "id": 467, "project_id": "09215632-3807-4658-8a91-63118c09a8dd", "assigned_member": "Rosa Moreau", "status": "not started", "due_date": "2023-12-25", "created_at": "2023-05-26 18:34:53", "updated_at": "2023-11-06 14:46:57", "bottleneck_reason": "Flagged as incomplete. The customer confirmed the account." }, { "id": 468, "project_id": "6f66b506-bcbc-4363-8b09-67d0428d25ef", "assigned_member": "Hannah Jansen", "status": "in progress", "due_date": "2023-01-21", "created_at": "2023-05-23 13:05:57", "updated_at": "2023-02-12 14:36:10", "bottleneck_reason": "The team reported a late issue; the delivery was rejected." }, { "id": 469, "project_id": "9a48d5dc-4726-4c7a-84c3-beac77333123", "assigned_member": "Liam Gomez", "status": "not started", "due_date": "2023-09-22", "created_at": "2023-10-15 14:29:39", "updated_at": "2023-10-25 13:42:19", "bottleneck_reason": "A routine follow-up: the transfer was replaced." }, { "id": 470, "project_id": "f835a386-64be-4a58-8587-b633b1e604f2", "assigned_member": "Ethan Kaya", "status": "not started", "due_date": "2023-10-08", "created_at": "2023-03-11 17:02:07", "updated_at": "2023-02-08 12:05:24", "bottleneck_reason": "The account was approved — repeat case, no further action." }, { "id": 471, "project_id": "0002aba4-7c67-432c-95b4-bfbb05ef5847", "assigned_member": "Alice Hughes", "status": "not started", "due_date": "2023-09-05", "created_at": "2023-03-19 10:32:17", "updated_at": "2023-11-01 15:04:41", "bottleneck_reason": "The order was reviewed — incomplete case, no further action." }, { "id": 472, "project_id": "dd873714-dc5d-47da-8f82-d54bb37c5991", "assigned_member": "Leo Larsen", "status": "completed", "due_date": "2023-11-09", "created_at": "2023-04-28 10:42:53", "updated_at": "2023-07-06 12:06:19", "bottleneck_reason": "Flagged as partial. The courier resolved the report." }, { "id": 473, "project_id": "dea5ed50-cfc4-4621-944e-1087ec732689", "assigned_member": "Nadia Hansen", "status": "not started", "due_date": "2023-05-23", "created_at": "2023-11-08 12:59:07", "updated_at": "2023-04-20 14:54:58", "bottleneck_reason": "The item was closed following a minor review." }, { "id": 474, "project_id": "3c37f407-d3d7-4198-8020-8d0cb908c680", "assigned_member": "Ibrahim Evans", "status": "not started", "due_date": "2023-10-07", "created_at": "2023-11-16 11:26:15", "updated_at": "2023-09-22 10:42:29", "bottleneck_reason": "Flagged as partial. Support reopened the account." }, { "id": 475, "project_id": "9d9b79cf-0666-42d9-ae30-423f0d7e60b8", "assigned_member": "Yara Vargas", "status": "in progress", "due_date": "2023-09-29", "created_at": "2023-01-05 09:18:54", "updated_at": "2023-04-09 10:24:40", "bottleneck_reason": "Flagged as automatic. The courier closed the record." }, { "id": 476, "project_id": "13a5c3dc-05fe-4da9-9e01-e17ee655ca1d", "assigned_member": "Victor Pereira", "status": "in progress", "due_date": "2023-06-02", "created_at": "2023-01-12 15:08:23", "updated_at": "2023-06-08 16:21:28", "bottleneck_reason": "The invoice was replaced — duplicate case, no further action." }, { "id": 477, "project_id": "38ff967b-3381-4f12-acca-7c46dfe4a927", "assigned_member": "Sofia Patel", "status": "in progress", "due_date": "2023-10-17", "created_at": "2023-06-26 09:58:21", "updated_at": "2023-04-08 10:16:11", "bottleneck_reason": null }, { "id": 478, "project_id": "8fbda62e-d8b2-422c-9cf6-1b21a4519612", "assigned_member": "Leo Evans", "status": "completed", "due_date": "2023-01-05", "created_at": "2023-03-16 15:25:00", "updated_at": "2023-07-24 14:43:39", "bottleneck_reason": "Flagged as repeat. The supplier refunded the delivery." }, { "id": 479, "project_id": "abc0fd71-a45c-44d5-b795-179c6cd9f311", "assigned_member": "Mateo Lopez", "status": "not started", "due_date": "2023-11-08", "created_at": "2023-06-09 09:27:31", "updated_at": "2023-08-13 20:47:12", "bottleneck_reason": "The reviewer confirmed the details and the request was escalated." }, { "id": 480, "project_id": "7a461f78-e4f9-4028-9684-47bf34ee6ea1", "assigned_member": "Tariq Costa", "status": "in progress", "due_date": "2023-06-05", "created_at": "2023-07-08 13:39:40", "updated_at": "2023-04-05 09:10:00", "bottleneck_reason": "The session was resolved after an automatic check." }, { "id": 481, "project_id": "5b70512b-53c2-486c-a630-98b45639c58c", "assigned_member": "Mohamed Diaz", "status": "in progress", "due_date": "2023-06-07", "created_at": "2023-12-01 12:21:03", "updated_at": "2023-02-01 10:13:33", "bottleneck_reason": "The reviewer asked for a change and the session was processed." }, { "id": 482, "project_id": "3a5c384a-823a-45b3-ac39-c42aa7ba2972", "assigned_member": "Pedro Wagner", "status": "in progress", "due_date": "2023-12-07", "created_at": "2023-06-03 14:48:31", "updated_at": "2023-11-02 15:04:43", "bottleneck_reason": "The refund was delayed — duplicate case, no further action." }, { "id": 483, "project_id": "4682f7a5-f773-4528-8be2-b27009b3f012", "assigned_member": "Noah Ibrahim", "status": "in progress", "due_date": "2023-04-27", "created_at": "2023-04-23 11:10:50", "updated_at": "2023-08-21 14:40:59", "bottleneck_reason": "The session was escalated after a manual check." }, { "id": 484, "project_id": "6db20c20-09bb-4349-984b-1d51b6a5ae9b", "assigned_member": "Fatima Flores", "status": "delayed", "due_date": "2023-11-27", "created_at": "2023-08-03 10:53:55", "updated_at": "2023-04-09 15:49:06", "bottleneck_reason": "The account was rejected following a standard review." }, { "id": 485, "project_id": "846fdd3e-602e-4e24-8f63-2cf6bd877195", "assigned_member": "Nadia Park", "status": "completed", "due_date": "2023-04-16", "created_at": "2023-12-11 06:19:57", "updated_at": "2023-11-12 15:00:55", "bottleneck_reason": "The document was updated following a manual review." }, { "id": 486, "project_id": "073aa1cb-edbb-4c87-b951-6cf5d87f1b71", "assigned_member": "Maria Davis", "status": "not started", "due_date": "2023-11-30", "created_at": "2023-10-01 06:33:59", "updated_at": "2023-03-25 14:51:51", "bottleneck_reason": "A repeat follow-up: the document was processed." }, { "id": 487, "project_id": "32e7992d-fb57-44e4-acb2-2b70506e33ff", "assigned_member": "Laura Taylor", "status": "not started", "due_date": "2023-01-20", "created_at": "2023-01-30 22:43:08", "updated_at": "2023-05-05 11:49:40", "bottleneck_reason": null }, { "id": 488, "project_id": "7a08e8d1-ce07-4a2b-990a-4cef6fa5fb65", "assigned_member": "Rafael Baker", "status": "completed", "due_date": "2023-12-13", "created_at": "2023-10-08 08:03:01", "updated_at": "2023-03-10 11:27:27", "bottleneck_reason": "The shipment was replaced following a minor review." }, { "id": 489, "project_id": "028325cd-9bad-479c-816b-c8ed64481c3f", "assigned_member": "Felix Mendes", "status": "completed", "due_date": "2023-11-28", "created_at": "2023-12-13 10:38:18", "updated_at": "2023-06-19 14:53:25", "bottleneck_reason": "An urgent request was reviewed the same day." }, { "id": 490, "project_id": "ae87bd82-283b-4556-a14c-e3a4a28bff83", "assigned_member": "Maja Ibrahim", "status": "completed", "due_date": "2023-08-28", "created_at": "2023-05-21 15:51:21", "updated_at": "2023-05-05 13:17:50", "bottleneck_reason": "No response from the account owner, so the item was replaced." }, { "id": 491, "project_id": "0c56ed5e-f86f-409f-8235-7833f266a465", "assigned_member": "Zoe Klein", "status": "not started", "due_date": "2023-07-24", "created_at": "2023-09-04 14:44:19", "updated_at": "2023-06-20 13:32:29", "bottleneck_reason": "Flagged as repeat. Support escalated the booking." }, { "id": 492, "project_id": "f1d44fec-863b-4e7e-9ffb-12c0d0759174", "assigned_member": "Tomas Flores", "status": "in progress", "due_date": "2023-12-23", "created_at": "2023-11-18 13:48:14", "updated_at": "2023-05-10 17:46:45", "bottleneck_reason": "The account owner asked for a change and the item was confirmed." }, { "id": 493, "project_id": "2b9cfb6c-87af-4669-9007-f651806b811a", "assigned_member": "Tariq Diaz", "status": "completed", "due_date": "2023-12-28", "created_at": "2023-05-24 12:24:18", "updated_at": "2023-06-11 19:22:26", "bottleneck_reason": "The session was reopened following a minor review." }, { "id": 494, "project_id": "38ebbef0-e8f5-4ab8-a77b-5d73965277b0", "assigned_member": "Andre Hoffmann", "status": "completed", "due_date": "2023-12-23", "created_at": "2023-07-19 14:28:37", "updated_at": "2023-07-08 14:42:49", "bottleneck_reason": "The claim was completed after an urgent check." }, { "id": 495, "project_id": "e332572e-b4f3-464c-a82b-c33db0437e47", "assigned_member": "Ruby Hoffmann", "status": "in progress", "due_date": "2023-03-05", "created_at": "2023-04-18 17:56:48", "updated_at": "2023-05-25 15:04:28", "bottleneck_reason": "The report was updated — unusual case, no further action." }, { "id": 496, "project_id": "06d3fad3-2eaf-4118-9e15-d8fa9d3af498", "assigned_member": "Mateo Vargas", "status": "not started", "due_date": "2023-04-27", "created_at": "2023-05-11 09:39:28", "updated_at": "2023-01-21 15:41:01", "bottleneck_reason": "The claim was rejected after a manual check." }, { "id": 497, "project_id": "80895208-c846-4e13-84f9-9c41c95f4618", "assigned_member": "Chloe Flores", "status": "not started", "due_date": "2023-04-19", "created_at": "2023-01-28 15:56:43", "updated_at": "2023-11-18 07:58:08", "bottleneck_reason": "The refund was cancelled — urgent case, no further action." }, { "id": 498, "project_id": "9baced2f-d0a3-4961-8204-29807084585b", "assigned_member": "Ana Hoffmann", "status": "completed", "due_date": "2023-02-22", "created_at": "2023-12-19 18:00:50", "updated_at": "2023-04-12 15:06:27", "bottleneck_reason": "A duplicate follow-up: the item was confirmed." }, { "id": 499, "project_id": "69ac3d72-36ed-4b4e-99e7-f298473bc137", "assigned_member": "Laura Almeida", "status": "in progress", "due_date": "2023-01-10", "created_at": "2023-03-31 16:20:26", "updated_at": "2023-07-27 16:47:00", "bottleneck_reason": "The request was resolved following a standard review." }, { "id": 500, "project_id": "e8dc6bd1-828f-439c-ac9a-b29d05cd1ce4", "assigned_member": "Jade Khan", "status": "in progress", "due_date": "2023-04-24", "created_at": "2023-03-15 14:08:10", "updated_at": "2023-11-04 15:00:16", "bottleneck_reason": "Flagged as duplicate. Support approved the refund." } ] }