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      "updated_at": "2023-11-18T07:58:08Z",
      "bottleneck_reason": "The refund was cancelled — urgent case, no further action."
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      "bottleneck_reason": "A duplicate follow-up: the item was confirmed."
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      "updated_at": "2023-11-04T15:00:16Z",
      "bottleneck_reason": "Flagged as duplicate. Support approved the refund."
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  }
]