{ "agents": [ { "id": 1, "full_name": "Liam Murphy", "team": "Billing", "email": "liam.murphy@example.com" }, { "id": 2, "full_name": "Paula Flores", "team": "Technical", "email": "paula.flores@example.org" }, { "id": 3, "full_name": "Nour Young", "team": "Sales", "email": "nour.young@example.org" }, { "id": 4, "full_name": "Chen Hassan", "team": "Sales", "email": "chen.hassan@example.com" }, { "id": 5, "full_name": "Sam Gupta", "team": "Sales", "email": "sam.gupta@example.org" }, { "id": 6, "full_name": "Nour Klein", "team": "Sales", "email": "nour.klein@example.org" }, { "id": 7, "full_name": "Uma Murphy", "team": "Technical", "email": "uma.murphy@example.org" }, { "id": 8, "full_name": "Jonas Park", "team": "Technical", "email": "jonas.park@example.com" }, { "id": 9, "full_name": "Lena Hansen", "team": "Billing", "email": "lena.hansen@example.org" }, { "id": 10, "full_name": "Jack Schmidt", "team": "Technical", "email": "jack.schmidt@example.com" }, { "id": 11, "full_name": "Victor Kumar", "team": "Billing", "email": "victor.kumar@example.net" }, { "id": 12, "full_name": "Uma Wagner", "team": "Sales", "email": "uma.wagner@example.org" }, { "id": 13, "full_name": "Grace Johnson", "team": "General", "email": "grace.johnson@example.net" }, { "id": 14, "full_name": "Lucas Wang", "team": "Billing", "email": "lucas.wang@example.org" }, { "id": 15, "full_name": "Oscar Adams", "team": "General", "email": "oscar.adams@example.com" }, { "id": 16, "full_name": "Olivia Park", "team": "General", "email": "olivia.park@example.org" }, { "id": 17, "full_name": "Nour Carter", "team": "Sales", "email": "nour.carter@example.net" }, { "id": 18, "full_name": "Jade Reyes", "team": "Billing", "email": "jade.reyes@example.org" }, { "id": 19, "full_name": "Ethan Nakamura", "team": "Sales", "email": "ethan.nakamura@example.org" }, { "id": 20, "full_name": "Liam Johnson", "team": "General", "email": "liam.johnson@example.com" }, { "id": 21, "full_name": "Jack Garcia", "team": "Technical", "email": "jack.garcia@example.com" }, { "id": 22, "full_name": "Jack Nakamura", "team": "Sales", "email": "jack.nakamura@example.com" }, { "id": 23, "full_name": "Rafael Silva", "team": "General", "email": "rafael.silva@example.com" }, { "id": 24, "full_name": "Elif Schneider", "team": "General", "email": "elif.schneider@example.org" }, { "id": 25, "full_name": "Amir Murphy", "team": "Billing", "email": "amir.murphy@example.com" }, { "id": 26, "full_name": "Yara Castro", "team": "Billing", "email": "yara.castro@example.net" }, { "id": 27, "full_name": "Ines Meyer", "team": "Technical", "email": "ines.meyer@example.com" }, { "id": 28, "full_name": "Julia Klein", "team": "General", "email": "julia.klein@example.com" }, { "id": 29, "full_name": "Priya Ibrahim", "team": "Billing", "email": "priya.ibrahim@example.com" }, { "id": 30, "full_name": "Ben Weber", "team": "General", "email": "ben.weber@example.net" }, { "id": 31, "full_name": "Omar Lopez", "team": "Sales", "email": "omar.lopez@example.org" }, { "id": 32, "full_name": "Elif Zhang", "team": "Sales", "email": "elif.zhang@example.com" }, { "id": 33, "full_name": "Ivan Fischer", "team": "General", "email": "ivan.fischer@example.net" }, { "id": 34, "full_name": "Jonas Nguyen", "team": "General", "email": "jonas.nguyen@example.org" }, { "id": 35, "full_name": "Nour Rossi", "team": "General", "email": "nour.rossi@example.net" }, { "id": 36, "full_name": "Ibrahim Zhang", "team": "Sales", "email": "ibrahim.zhang@example.com" }, { "id": 37, "full_name": "Tomas Torres", "team": "Billing", "email": "tomas.torres@example.org" }, { "id": 38, "full_name": "Lena Johnson", "team": "Billing", "email": "lena.johnson@example.net" }, { "id": 39, "full_name": "David Carter", "team": "Sales", "email": "david.carter@example.org" }, { "id": 40, "full_name": "Mila Singh", "team": "Technical", "email": "mila.singh@example.org" }, { "id": 41, "full_name": "James Davis", "team": "General", "email": "james.davis@example.org" }, { "id": 42, "full_name": "Grace Nguyen", "team": "Technical", "email": "grace.nguyen@example.net" }, { "id": 43, "full_name": "Paula Schmidt", "team": "General", "email": "paula.schmidt@example.com" }, { "id": 44, "full_name": "Sara Gupta", "team": "Technical", "email": "sara.gupta@example.org" }, { "id": 45, "full_name": "Kai Castro", "team": "General", "email": "kai.castro@example.net" }, { "id": 46, "full_name": "Omar Andersen", "team": "Technical", "email": "omar.andersen@example.net" }, { "id": 47, "full_name": "Ivan Almeida", "team": "Technical", "email": "ivan.almeida@example.net" }, { "id": 48, "full_name": "Yusuf Baker", "team": "Technical", "email": "yusuf.baker@example.net" }, { "id": 49, "full_name": "Isaac Klein", "team": "Technical", "email": "isaac.klein@example.org" }, { "id": 50, "full_name": "Nina Miller", "team": "Sales", "email": "nina.miller@example.net" } ], "customers": [ { "id": 1, "full_name": "Mia Hoffmann", "email": "mia.hoffmann@example.net", "created_at": "2020-09-25 07:19:13" }, { "id": 2, "full_name": "Karim Yilmaz", "email": "karim.yilmaz@example.org", "created_at": "2022-06-12 17:18:12" }, { "id": 3, "full_name": "Noah Fischer", "email": "noah.fischer@example.net", "created_at": "2022-07-06 21:38:35" }, { "id": 4, "full_name": "Uma Baker", "email": "uma.baker@example.org", "created_at": "2021-02-19 11:12:53" }, { "id": 5, "full_name": "Olivia Rossi", "email": "olivia.rossi@example.org", "created_at": "2021-08-13 21:51:16" }, { "id": 6, "full_name": "Fatima Hansen", "email": "fatima.hansen@example.org", "created_at": "2020-11-25 14:02:05" }, { "id": 7, "full_name": "Tomas Schneider", "email": "tomas.schneider@example.org", "created_at": "2022-03-09 08:55:18" }, { "id": 8, "full_name": "Hugo Kim", "email": "hugo.kim@example.org", "created_at": "2022-05-23 01:31:37" }, { "id": 9, "full_name": "Oscar Miller", "email": "oscar.miller@example.net", "created_at": "2022-01-18 17:20:28" }, { "id": 10, "full_name": "Pedro Bennett", "email": "pedro.bennett@example.com", "created_at": "2020-03-02 09:21:46" }, { "id": 11, "full_name": "Lena Novak", "email": "lena.novak@example.com", "created_at": "2021-02-26 17:57:33" }, { "id": 12, "full_name": "Chen Miller", "email": "chen.miller@example.net", "created_at": "2022-09-26 03:13:02" }, { "id": 13, "full_name": "Chen Jensen", "email": "chen.jensen@example.org", "created_at": "2022-02-26 09:24:38" }, { "id": 14, "full_name": "Ethan Schmidt", "email": "ethan.schmidt@example.org", "created_at": "2021-12-11 13:01:40" }, { "id": 15, "full_name": "Ethan Johnson", "email": "ethan.johnson@example.net", "created_at": "2021-01-27 16:15:42" }, { "id": 16, "full_name": "Ibrahim Hansen", "email": "ibrahim.hansen@example.com", "created_at": "2022-03-21 17:31:53" }, { "id": 17, "full_name": "Tariq Gomez", "email": "tariq.gomez@example.org", "created_at": "2022-05-29 19:48:59" }, { "id": 18, "full_name": "Grace Davis", "email": "grace.davis@example.com", "created_at": "2021-05-15 22:51:53" }, { "id": 19, "full_name": "Mila Johnson", "email": "mila.johnson@example.org", "created_at": "2021-11-11 18:56:15" }, { "id": 20, "full_name": "Elena Bennett", "email": "elena.bennett@example.com", "created_at": "2021-10-11 14:27:28" }, { "id": 21, "full_name": "Felix Gupta", "email": "felix.gupta@example.com", "created_at": "2020-12-01 13:59:43" }, { "id": 22, "full_name": "Chen Chen", "email": "chen.chen@example.org", "created_at": "2022-03-02 17:30:10" }, { "id": 23, "full_name": "Nina Reyes", "email": "nina.reyes@example.net", "created_at": "2020-12-07 03:28:05" }, { "id": 24, "full_name": "Ben Larsen", "email": "ben.larsen@example.com", "created_at": "2022-12-27 14:32:28" }, { "id": 25, "full_name": "Oscar Castro", "email": "oscar.castro@example.net", "created_at": "2020-11-16 08:28:51" }, { "id": 26, "full_name": "Maria Larsen", "email": "maria.larsen@example.org", "created_at": "2021-07-24 15:30:20" }, { "id": 27, "full_name": "Omar Bennett", "email": "omar.bennett@example.org", "created_at": "2020-07-09 09:52:59" }, { "id": 28, "full_name": "Liam Diaz", "email": "liam.diaz@example.org", "created_at": "2022-12-16 16:12:36" }, { "id": 29, "full_name": "Wei Martin", "email": "wei.martin@example.com", "created_at": "2020-07-03 10:33:33" }, { "id": 30, "full_name": "Jade Dubois", "email": "jade.dubois@example.com", "created_at": "2021-07-07 00:23:00" }, { "id": 31, "full_name": "Amir Hansen", "email": "amir.hansen@example.net", "created_at": "2020-12-10 11:53:29" }, { "id": 32, "full_name": "Zara Rossi", "email": "zara.rossi@example.net", "created_at": "2022-05-14 16:12:00" }, { "id": 33, "full_name": "Sara Vargas", "email": "sara.vargas@example.net", "created_at": "2020-08-05 22:58:17" }, { "id": 34, "full_name": "Maja Schneider", "email": "maja.schneider@example.com", "created_at": "2022-02-21 18:21:13" }, { "id": 35, "full_name": "Victor Tanaka", "email": "victor.tanaka@example.org", "created_at": "2021-03-31 21:44:20" }, { "id": 36, "full_name": "Liam Brown", "email": "liam.brown@example.net", "created_at": "2020-05-18 19:36:26" }, { "id": 37, "full_name": "Mila Oliveira", "email": "mila.oliveira@example.org", "created_at": "2022-01-15 12:02:21" }, { "id": 38, "full_name": "Zara Gupta", "email": "zara.gupta@example.net", "created_at": "2021-06-27 07:40:42" }, { "id": 39, "full_name": "Mila Oliveira", "email": "mila.oliveira@example.org", "created_at": "2021-04-07 14:48:54" }, { "id": 40, "full_name": "Noah Singh", "email": "noah.singh@example.com", "created_at": "2022-01-02 09:57:05" }, { "id": 41, "full_name": "Kai Hassan", "email": "kai.hassan@example.org", "created_at": "2020-08-23 16:21:14" }, { "id": 42, "full_name": "Ivan Torres", "email": "ivan.torres@example.org", "created_at": "2020-06-15 12:31:20" }, { "id": 43, "full_name": "Fatima Schneider", "email": "fatima.schneider@example.com", "created_at": "2022-03-11 12:29:46" }, { "id": 44, "full_name": "Laura Larsen", "email": "laura.larsen@example.com", "created_at": "2022-10-04 15:03:20" }, { "id": 45, "full_name": "Marco Kaya", "email": "marco.kaya@example.com", "created_at": "2022-10-02 18:41:40" }, { "id": 46, "full_name": "Lena Martin", "email": "lena.martin@example.net", "created_at": "2021-10-12 18:40:23" }, { "id": 47, "full_name": "Deniz Garcia", "email": "deniz.garcia@example.org", "created_at": "2021-06-10 08:58:37" }, { "id": 48, "full_name": "Carlos Martin", "email": "carlos.martin@example.com", "created_at": "2021-10-25 11:33:57" }, { "id": 49, "full_name": "Elena Klein", "email": "elena.klein@example.org", "created_at": "2021-06-18 14:24:10" }, { "id": 50, "full_name": "James Diaz", "email": "james.diaz@example.org", "created_at": "2020-02-20 13:34:24" }, { "id": 51, "full_name": "James Ruiz", "email": "james.ruiz@example.org", "created_at": "2022-07-19 05:32:37" }, { "id": 52, "full_name": "Rosa Hughes", "email": "rosa.hughes@example.net", "created_at": "2020-09-02 16:26:28" }, { "id": 53, "full_name": "Nour Clark", "email": "nour.clark@example.org", "created_at": "2021-03-10 12:52:45" }, { "id": 54, "full_name": "Wei Garcia", "email": "wei.garcia@example.org", "created_at": "2021-04-26 17:10:43" }, { "id": 55, "full_name": "Noah Torres", "email": "noah.torres@example.net", "created_at": "2022-10-10 09:47:28" }, { "id": 56, "full_name": "Nina Flores", "email": "nina.flores@example.net", "created_at": "2022-05-29 15:43:39" }, { "id": 57, "full_name": "Selin Ibrahim", "email": "selin.ibrahim@example.com", "created_at": "2020-03-31 19:54:18" }, { "id": 58, "full_name": "Alice Cruz", "email": "alice.cruz@example.org", "created_at": "2020-07-22 17:41:48" }, { "id": 59, "full_name": "Elena Park", "email": "elena.park@example.net", "created_at": "2021-07-14 17:38:59" }, { "id": 60, "full_name": "Mateo Bennett", "email": "mateo.bennett@example.com", "created_at": "2021-02-05 08:24:53" }, { "id": 61, "full_name": "Carlos Lee", "email": "carlos.lee@example.net", "created_at": "2020-10-06 21:16:33" }, { "id": 62, "full_name": "Alice Young", "email": "alice.young@example.net", "created_at": "2020-03-22 16:43:22" }, { "id": 63, "full_name": "Sara Miller", "email": "sara.miller@example.org", "created_at": "2021-04-26 13:26:13" }, { "id": 64, "full_name": "Kai Schneider", "email": "kai.schneider@example.com", "created_at": "2021-11-04 22:45:55" }, { "id": 65, "full_name": "Zara Torres", "email": "zara.torres@example.com", "created_at": "2020-05-01 22:51:34" }, { "id": 66, "full_name": "Maja Almeida", "email": "maja.almeida@example.org", "created_at": "2020-08-07 08:42:10" }, { "id": 67, "full_name": "Julia Vargas", "email": "julia.vargas@example.net", "created_at": "2020-01-18 08:24:09" }, { "id": 68, "full_name": "Amir Singh", "email": "amir.singh@example.com", "created_at": "2020-07-09 16:54:40" }, { "id": 69, "full_name": "Ana Flores", "email": "ana.flores@example.net", "created_at": "2020-04-01 14:52:20" }, { "id": 70, "full_name": "Jade Bauer", "email": "jade.bauer@example.com", "created_at": "2020-12-13 19:55:53" }, { "id": 71, "full_name": "Hana Nguyen", "email": "hana.nguyen@example.com", "created_at": "2021-07-27 21:51:56" }, { "id": 72, "full_name": "Karim Moreau", "email": "karim.moreau@example.org", "created_at": "2021-09-04 07:49:30" }, { "id": 73, "full_name": "Noah Kaya", "email": "noah.kaya@example.com", "created_at": "2020-06-04 17:49:25" }, { "id": 74, "full_name": "Ibrahim Lee", "email": "ibrahim.lee@example.com", "created_at": "2020-12-21 21:41:29" }, { "id": 75, "full_name": "Elena Martin", "email": "elena.martin@example.org", "created_at": "2022-04-27 22:22:09" }, { "id": 76, "full_name": "Amir Klein", "email": "amir.klein@example.org", "created_at": "2020-02-11 21:48:23" }, { "id": 77, "full_name": "Nour Evans", "email": "nour.evans@example.org", "created_at": "2021-09-11 08:48:01" }, { "id": 78, "full_name": "Felix Castro", "email": "felix.castro@example.org", "created_at": "2020-05-19 15:52:16" }, { "id": 79, "full_name": "Selin Kumar", "email": "selin.kumar@example.com", "created_at": "2021-08-01 07:23:04" }, { "id": 80, "full_name": "Alice Yilmaz", "email": "alice.yilmaz@example.net", "created_at": "2020-02-19 18:13:29" }, { "id": 81, "full_name": "Nour Young", "email": "nour.young@example.com", "created_at": "2021-12-15 06:04:03" }, { "id": 82, "full_name": "Isaac Patel", "email": "isaac.patel@example.org", "created_at": "2020-12-12 08:38:34" }, { "id": 83, "full_name": "Ethan Evans", "email": "ethan.evans@example.net", "created_at": "2022-06-10 07:45:51" }, { "id": 84, "full_name": "Kai Baker", "email": "kai.baker@example.org", "created_at": "2021-10-23 13:40:08" }, { "id": 85, "full_name": "Maya Kim", "email": "maya.kim@example.org", "created_at": "2022-04-14 21:12:17" }, { "id": 86, "full_name": "Nadia Costa", "email": "nadia.costa@example.net", "created_at": "2020-04-19 13:18:46" }, { "id": 87, "full_name": "Marco Bennett", "email": "marco.bennett@example.com", "created_at": "2022-04-07 10:36:41" }, { "id": 88, "full_name": "Ivan Nakamura", "email": "ivan.nakamura@example.com", "created_at": "2020-01-06 14:20:17" }, { "id": 89, "full_name": "Theo Brown", "email": "theo.brown@example.com", "created_at": "2022-04-20 21:25:25" }, { "id": 90, "full_name": "Sam Reyes", "email": "sam.reyes@example.com", "created_at": "2021-05-15 12:18:34" }, { "id": 91, "full_name": "Rafael Meyer", "email": "rafael.meyer@example.org", "created_at": "2022-07-11 14:52:44" }, { "id": 92, "full_name": "Nour Sato", "email": "nour.sato@example.org", "created_at": "2020-03-01 19:56:34" }, { "id": 93, "full_name": "Carla Klein", "email": "carla.klein@example.org", "created_at": "2022-05-29 09:08:34" }, { "id": 94, "full_name": "Maya Garcia", "email": "maya.garcia@example.com", "created_at": "2022-11-18 14:07:43" }, { "id": 95, "full_name": "Carla Bauer", "email": "carla.bauer@example.org", "created_at": "2020-02-03 13:16:41" }, { "id": 96, "full_name": "Leo Hughes", "email": "leo.hughes@example.org", "created_at": "2021-01-02 12:18:09" }, { "id": 97, "full_name": "Nour Evans", "email": "nour.evans@example.com", "created_at": "2022-06-28 09:24:57" }, { "id": 98, "full_name": "Deniz Castro", "email": "deniz.castro@example.com", "created_at": "2022-10-24 12:49:47" }, { "id": 99, "full_name": "Ana Lee", "email": "ana.lee@example.org", "created_at": "2022-10-19 13:05:37" }, { "id": 100, "full_name": "Hana Wang", "email": "hana.wang@example.com", "created_at": "2022-10-04 15:24:58" }, { "id": 101, "full_name": "Tomas Flores", "email": "tomas.flores@example.net", "created_at": "2022-02-26 13:32:34" }, { "id": 102, "full_name": "Hugo Zhang", "email": "hugo.zhang@example.org", "created_at": "2022-08-14 20:31:53" }, { "id": 103, "full_name": "Julia Dubois", "email": "julia.dubois@example.org", "created_at": "2021-09-15 13:08:31" }, { "id": 104, "full_name": "Mateo Rossi", "email": "mateo.rossi@example.org", "created_at": "2020-05-14 18:10:29" }, { "id": 105, "full_name": "Mei Kaya", "email": 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"priority": "Medium", "created_at": "2023-12-27 20:53:48" }, { "id": 485, "customer_id": 29, "agent_id": 4, "status": "Closed", "priority": "Low", "created_at": "2023-05-13 15:07:38" }, { "id": 486, "customer_id": 163, "agent_id": 5, "status": "Closed", "priority": "Low", "created_at": "2023-07-19 19:37:00" }, { "id": 487, "customer_id": 74, "agent_id": 17, "status": "Open", "priority": "Low", "created_at": "2023-09-17 14:30:38" }, { "id": 488, "customer_id": 190, "agent_id": 6, "status": "Closed", "priority": "Medium", "created_at": "2023-06-03 12:56:10" }, { "id": 489, "customer_id": 24, "agent_id": 15, "status": "Closed", "priority": "Medium", "created_at": "2023-04-26 18:50:01" }, { "id": 490, "customer_id": 111, "agent_id": 44, "status": "Closed", "priority": "High", "created_at": "2023-12-13 14:27:45" }, { "id": 491, "customer_id": 113, "agent_id": 16, "status": "In Progress", "priority": "Medium", "created_at": "2023-12-22 08:03:57" }, { "id": 492, "customer_id": 101, "agent_id": 14, "status": "Closed", "priority": "Low", "created_at": "2023-08-13 10:45:52" }, { "id": 493, "customer_id": 33, "agent_id": 21, "status": "Closed", "priority": "High", "created_at": "2023-07-16 23:00:51" }, { "id": 494, "customer_id": 82, "agent_id": 2, "status": "Open", "priority": "Low", "created_at": "2023-04-20 16:02:08" }, { "id": 495, "customer_id": 23, "agent_id": 39, "status": "Closed", "priority": "Low", "created_at": "2023-03-26 22:54:45" }, { "id": 496, "customer_id": 31, "agent_id": 50, "status": "Open", "priority": "Medium", "created_at": "2023-08-08 13:00:59" }, { "id": 497, "customer_id": 146, "agent_id": 25, "status": "In Progress", "priority": "Low", "created_at": "2023-05-22 19:27:59" }, { "id": 498, "customer_id": 146, "agent_id": 43, "status": "Closed", "priority": "Low", "created_at": "2023-11-03 13:57:49" }, { "id": 499, "customer_id": 142, "agent_id": 42, "status": "Closed", "priority": "Medium", "created_at": "2023-04-02 20:59:03" }, { "id": 500, "customer_id": 150, "agent_id": 34, "status": "Open", "priority": "High", "created_at": "2023-09-21 10:36:26" } ], "replies": [ { "id": 1, "ticket_id": 210, "agent_id": 27, "reply_text": "An operator confirmed the details and the ticket was closed.", "created_at": "2023-04-23 18:01:28", "reply_type": "Acknowledgment", "response_time_minutes": 44 }, { "id": 2, "ticket_id": 499, "agent_id": 16, "reply_text": "Flagged as standard. The account owner replaced the appointment.", "created_at": "2023-05-12 14:59:24", "reply_type": "Acknowledgment", "response_time_minutes": 53 }, { "id": 3, "ticket_id": 229, "agent_id": 35, "reply_text": "The invoice was refunded following an incomplete review.", "created_at": "2023-04-22 15:07:28", "reply_type": "Resolution", "response_time_minutes": 56 }, { "id": 4, "ticket_id": 427, "agent_id": 11, "reply_text": "A partial follow-up: the refund was reviewed.", "created_at": "2023-01-20 19:26:16", "reply_type": "Acknowledgment", "response_time_minutes": 69 }, { "id": 5, "ticket_id": 304, "agent_id": 25, "reply_text": "An unusual follow-up: the invoice was completed.", "created_at": "2023-10-19 06:20:54", "reply_type": "Acknowledgment", "response_time_minutes": 52 }, { "id": 6, "ticket_id": 388, "agent_id": 24, "reply_text": "The refund was escalated — unusual case, no further action.", "created_at": "2023-07-30 08:10:26", "reply_type": "Acknowledgment", "response_time_minutes": 53 }, { "id": 7, "ticket_id": 416, "agent_id": 39, "reply_text": "The document was updated — standard case, no further action.", "created_at": "2023-04-13 11:42:11", "reply_type": "Follow-up", "response_time_minutes": 58 }, { "id": 8, "ticket_id": 121, "agent_id": 7, "reply_text": "Flagged as minor. An operator rejected the document.", "created_at": "2023-12-27 09:09:30", "reply_type": "Acknowledgment", "response_time_minutes": 47 }, { "id": 9, "ticket_id": 477, "agent_id": 47, "reply_text": "The account owner confirmed the details and the transfer was processed.", "created_at": "2023-06-21 20:08:54", "reply_type": "Resolution", "response_time_minutes": 79 }, { "id": 10, "ticket_id": 125, "agent_id": 14, "reply_text": "The item was processed after a standard check.", "created_at": "2023-12-14 11:21:50", "reply_type": "Acknowledgment", "response_time_minutes": 48 }, { "id": 11, "ticket_id": 241, "agent_id": 43, "reply_text": "An incomplete account was cancelled the same day.", "created_at": "2023-01-17 15:14:58", "reply_type": "Acknowledgment", "response_time_minutes": 66 }, { "id": 12, "ticket_id": 331, "agent_id": 20, "reply_text": "The booking was confirmed after a repeat check.", "created_at": "2023-05-21 03:41:52", "reply_type": "Resolution", "response_time_minutes": 41 }, { "id": 13, "ticket_id": 396, "agent_id": 42, "reply_text": "Support confirmed the details and the document was delayed.", "created_at": "2023-11-17 18:52:17", "reply_type": "Resolution", "response_time_minutes": 61 }, { "id": 14, "ticket_id": 282, "agent_id": 21, "reply_text": "The team reported a standard issue; the transfer was rescheduled.", "created_at": "2023-03-07 18:32:13", "reply_type": "Acknowledgment", "response_time_minutes": 68 }, { "id": 15, "ticket_id": 17, "agent_id": 12, "reply_text": "No response from the customer, so the payment was approved.", "created_at": "2023-11-04 22:35:41", "reply_type": "Follow-up", "response_time_minutes": 73 }, { "id": 16, "ticket_id": 349, "agent_id": 6, "reply_text": "The supplier asked for a change and the report was refunded.", "created_at": "2023-05-31 17:54:43", "reply_type": "Resolution", "response_time_minutes": 76 }, { "id": 17, "ticket_id": 52, "agent_id": 29, "reply_text": "The refund was refunded following an unusual review.", "created_at": "2023-08-13 14:33:59", "reply_type": "Resolution", "response_time_minutes": 69 }, { "id": 18, "ticket_id": 478, "agent_id": 31, "reply_text": "The supplier asked for a change and the appointment was rejected.", "created_at": "2023-09-16 12:05:55", "reply_type": "Resolution", "response_time_minutes": 74 }, { "id": 19, "ticket_id": 164, "agent_id": 33, "reply_text": "A routine record was refunded the same day.", "created_at": "2023-03-14 19:15:28", "reply_type": "Acknowledgment", "response_time_minutes": 89 }, { "id": 20, "ticket_id": 87, "agent_id": 4, "reply_text": "Flagged as duplicate. The customer updated the order.", "created_at": "2023-10-20 09:35:34", "reply_type": "Acknowledgment", "response_time_minutes": 84 }, { "id": 21, "ticket_id": 158, "agent_id": 20, "reply_text": "No response from the account owner, so the appointment was replaced.", "created_at": "2023-09-01 19:19:35", "reply_type": "Follow-up", "response_time_minutes": 40 }, { "id": 22, "ticket_id": 377, "agent_id": 13, "reply_text": "The team reported a routine issue; the report was processed.", "created_at": "2023-07-25 18:11:32", "reply_type": "Resolution", "response_time_minutes": 39 }, { "id": 23, "ticket_id": 386, "agent_id": 46, "reply_text": "No response from the courier, so the delivery was refunded.", "created_at": "2023-07-21 19:07:33", "reply_type": "Follow-up", "response_time_minutes": 44 }, { "id": 24, "ticket_id": 171, "agent_id": 42, "reply_text": "A standard invoice was rescheduled the same day.", "created_at": "2023-02-06 15:24:30", "reply_type": "Acknowledgment", "response_time_minutes": 45 }, { "id": 25, "ticket_id": 244, "agent_id": 23, "reply_text": "No response from the supplier, so the invoice was completed.", "created_at": "2023-04-25 17:18:30", "reply_type": "Acknowledgment", "response_time_minutes": 77 }, { "id": 26, "ticket_id": 447, "agent_id": 12, "reply_text": "The record was rescheduled after a repeat check.", "created_at": "2023-11-01 19:43:59", "reply_type": "Resolution", "response_time_minutes": 95 }, { "id": 27, "ticket_id": 230, "agent_id": 45, "reply_text": "Support asked for a change and the document was refunded.", "created_at": "2023-07-08 18:57:49", "reply_type": "Follow-up", "response_time_minutes": 93 }, { "id": 28, "ticket_id": 334, "agent_id": 25, "reply_text": "The payment was cancelled following an incomplete review.", "created_at": "2023-05-18 09:44:09", "reply_type": "Follow-up", "response_time_minutes": 65 }, { "id": 29, "ticket_id": 198, "agent_id": 47, "reply_text": "The account owner confirmed the details and the item was reopened.", "created_at": "2023-11-10 15:32:14", "reply_type": "Resolution", "response_time_minutes": 51 }, { "id": 30, "ticket_id": 149, "agent_id": 16, "reply_text": "The account owner reported a minor issue; the transfer was delayed.", "created_at": "2023-09-06 09:39:50", "reply_type": "Acknowledgment", "response_time_minutes": 48 }, { "id": 31, "ticket_id": 367, "agent_id": 18, "reply_text": "The appointment was reviewed after a duplicate check.", "created_at": "2023-10-04 21:36:46", "reply_type": "Resolution", "response_time_minutes": 49 }, { "id": 32, "ticket_id": 51, "agent_id": 24, "reply_text": "Support reported a manual issue; the delivery was rescheduled.", "created_at": "2023-02-21 12:59:18", "reply_type": "Acknowledgment", "response_time_minutes": 40 }, { "id": 33, "ticket_id": 172, "agent_id": 50, "reply_text": "Flagged as automatic. The supplier escalated the payment.", "created_at": "2023-01-05 13:52:44", "reply_type": "Resolution", "response_time_minutes": 71 }, { "id": 34, "ticket_id": 398, "agent_id": 1, "reply_text": "The account owner confirmed the details and the delivery was escalated.", "created_at": "2023-04-10 19:26:21", "reply_type": "Acknowledgment", "response_time_minutes": 68 }, { "id": 35, "ticket_id": 119, "agent_id": 25, "reply_text": "The report was refunded after a repeat check.", "created_at": "2023-04-05 12:53:55", "reply_type": "Follow-up", "response_time_minutes": 44 }, { "id": 36, "ticket_id": 490, "agent_id": 23, "reply_text": "The supplier confirmed the details and the invoice was refunded.", "created_at": "2023-02-20 04:24:33", "reply_type": "Acknowledgment", "response_time_minutes": 59 }, { "id": 37, "ticket_id": 181, "agent_id": 14, "reply_text": "The account was confirmed following a repeat review.", "created_at": "2023-03-13 13:35:37", "reply_type": "Acknowledgment", "response_time_minutes": 77 }, { "id": 38, "ticket_id": 332, "agent_id": 13, "reply_text": "The customer asked for a change and the request was rejected.", "created_at": "2023-01-11 20:01:53", "reply_type": "Acknowledgment", "response_time_minutes": 75 }, { "id": 39, "ticket_id": 164, "agent_id": 50, "reply_text": "The request was confirmed after an urgent check.", "created_at": "2023-08-01 04:53:58", "reply_type": "Resolution", "response_time_minutes": 59 }, { "id": 40, "ticket_id": 240, "agent_id": 29, "reply_text": "The courier confirmed the details and the claim was processed.", "created_at": "2023-06-06 20:26:24", "reply_type": "Follow-up", "response_time_minutes": 39 }, { "id": 41, "ticket_id": 126, "agent_id": 33, "reply_text": "An automatic follow-up: the item was cancelled.", "created_at": "2023-02-19 06:45:40", "reply_type": "Acknowledgment", "response_time_minutes": 49 }, { "id": 42, "ticket_id": 155, "agent_id": 1, "reply_text": "Support confirmed the details and the record was reopened.", "created_at": "2023-05-22 00:27:52", "reply_type": "Resolution", "response_time_minutes": 58 }, { "id": 43, "ticket_id": 305, "agent_id": 39, "reply_text": "A partial delivery was rejected the same day.", "created_at": "2023-11-16 13:09:14", "reply_type": "Resolution", "response_time_minutes": 52 }, { "id": 44, "ticket_id": 445, "agent_id": 35, "reply_text": "The team confirmed the details and the item was closed.", "created_at": "2023-10-30 13:48:18", "reply_type": "Acknowledgment", "response_time_minutes": 100 }, { "id": 45, "ticket_id": 292, "agent_id": 45, "reply_text": "The payment was confirmed following a manual review.", "created_at": "2023-02-12 12:10:44", "reply_type": "Acknowledgment", "response_time_minutes": 91 }, { "id": 46, "ticket_id": 100, "agent_id": 8, "reply_text": "The account owner asked for a change and the order was resolved.", "created_at": "2023-11-15 18:41:43", "reply_type": "Resolution", "response_time_minutes": 40 }, { "id": 47, "ticket_id": 182, "agent_id": 19, "reply_text": "The customer asked for a change and the account was replaced.", "created_at": "2023-01-01 12:45:07", "reply_type": "Resolution", "response_time_minutes": 81 }, { "id": 48, "ticket_id": 267, "agent_id": 9, "reply_text": "No response from the customer, so the record was confirmed.", "created_at": "2023-06-19 17:24:07", "reply_type": "Follow-up", "response_time_minutes": 59 }, { "id": 49, "ticket_id": 242, "agent_id": 13, "reply_text": "The reviewer reported an urgent issue; the shipment was escalated.", "created_at": "2023-07-01 16:52:13", "reply_type": "Acknowledgment", "response_time_minutes": 83 }, { "id": 50, "ticket_id": 59, "agent_id": 40, "reply_text": "No response from an operator, so the refund was replaced.", "created_at": "2023-01-01 04:59:57", "reply_type": "Resolution", "response_time_minutes": 72 }, { "id": 51, "ticket_id": 81, "agent_id": 5, "reply_text": "A late shipment was refunded the same day.", "created_at": "2023-02-14 06:13:17", "reply_type": "Resolution", "response_time_minutes": 74 }, { "id": 52, "ticket_id": 79, "agent_id": 28, "reply_text": "The reviewer asked for a change and the ticket was approved.", "created_at": "2023-05-03 23:38:45", "reply_type": "Resolution", "response_time_minutes": 59 }, { "id": 53, "ticket_id": 422, "agent_id": 26, "reply_text": "A late record was processed the same day.", "created_at": "2023-02-23 11:05:20", "reply_type": "Follow-up", "response_time_minutes": 69 }, { "id": 54, "ticket_id": 61, "agent_id": 18, "reply_text": "A repeat record was replaced the same day.", "created_at": "2023-06-27 21:56:55", "reply_type": "Follow-up", "response_time_minutes": 53 }, { "id": 55, "ticket_id": 196, "agent_id": 39, "reply_text": "The account owner confirmed the details and the order was processed.", "created_at": "2023-12-14 21:20:15", "reply_type": "Follow-up", "response_time_minutes": 56 }, { "id": 56, "ticket_id": 218, "agent_id": 26, "reply_text": "A duplicate follow-up: the payment was rejected.", "created_at": "2023-12-07 16:58:23", "reply_type": "Resolution", "response_time_minutes": 46 }, { "id": 57, "ticket_id": 389, "agent_id": 31, "reply_text": "The team confirmed the details and the shipment was reopened.", "created_at": "2023-04-24 14:51:20", "reply_type": "Acknowledgment", "response_time_minutes": 51 }, { "id": 58, "ticket_id": 417, "agent_id": 5, "reply_text": "The customer reported a minor issue; the request was escalated.", "created_at": "2023-10-07 08:00:28", "reply_type": "Follow-up", "response_time_minutes": 99 }, { "id": 59, "ticket_id": 71, "agent_id": 13, "reply_text": "The ticket was reopened — routine case, no further action.", "created_at": "2023-03-29 11:16:19", "reply_type": "Follow-up", "response_time_minutes": 71 }, { "id": 60, "ticket_id": 275, "agent_id": 33, "reply_text": "The team confirmed the details and the invoice was completed.", "created_at": "2023-07-01 17:35:01", "reply_type": "Acknowledgment", "response_time_minutes": 37 }, { "id": 61, "ticket_id": 30, "agent_id": 12, "reply_text": "No response from the customer, so the request was delayed.", "created_at": "2023-08-29 11:19:52", "reply_type": "Acknowledgment", "response_time_minutes": 32 }, { "id": 62, "ticket_id": 85, "agent_id": 21, "reply_text": "The reviewer asked for a change and the payment was cancelled.", "created_at": "2023-09-02 18:53:38", "reply_type": "Acknowledgment", "response_time_minutes": 77 }, { "id": 63, "ticket_id": 11, "agent_id": 14, "reply_text": "An automatic follow-up: the record was confirmed.", "created_at": "2023-03-18 13:38:55", "reply_type": "Follow-up", "response_time_minutes": 82 }, { "id": 64, "ticket_id": 380, "agent_id": 41, "reply_text": "The session was reviewed following a duplicate review.", "created_at": "2023-05-17 13:51:30", "reply_type": "Resolution", "response_time_minutes": 60 }, { "id": 65, "ticket_id": 428, "agent_id": 13, "reply_text": "A standard transfer was updated the same day.", "created_at": "2023-10-16 22:38:48", "reply_type": "Acknowledgment", "response_time_minutes": 50 }, { "id": 66, "ticket_id": 336, "agent_id": 12, "reply_text": "The invoice was processed following a manual review.", "created_at": "2023-08-11 10:56:20", "reply_type": "Acknowledgment", "response_time_minutes": 64 }, { "id": 67, "ticket_id": 96, "agent_id": 8, "reply_text": "No response from the team, so the record was resolved.", "created_at": "2023-10-11 22:19:37", "reply_type": "Acknowledgment", "response_time_minutes": 43 }, { "id": 68, "ticket_id": 97, "agent_id": 31, "reply_text": "No response from an operator, so the record was approved.", "created_at": "2023-09-24 21:50:47", "reply_type": "Acknowledgment", "response_time_minutes": 49 }, { "id": 69, "ticket_id": 206, "agent_id": 34, "reply_text": "Flagged as manual. An operator refunded the document.", "created_at": "2023-03-24 17:13:16", "reply_type": "Follow-up", "response_time_minutes": 54 }, { "id": 70, "ticket_id": 132, "agent_id": 16, "reply_text": "The ticket was resolved after an incomplete check.", "created_at": "2023-07-23 08:47:41", "reply_type": "Acknowledgment", "response_time_minutes": 40 }, { "id": 71, "ticket_id": 500, "agent_id": 20, "reply_text": "Flagged as standard. The courier approved the account.", "created_at": "2023-08-13 11:32:59", "reply_type": "Follow-up", "response_time_minutes": 75 }, { "id": 72, "ticket_id": 55, "agent_id": 33, "reply_text": "No response from the customer, so the session was reopened.", "created_at": "2023-07-24 20:07:45", "reply_type": "Follow-up", "response_time_minutes": 65 }, { "id": 73, "ticket_id": 345, "agent_id": 36, "reply_text": "The account owner reported a manual issue; the session was updated.", "created_at": "2023-02-16 16:20:11", "reply_type": "Acknowledgment", "response_time_minutes": 48 }, { "id": 74, "ticket_id": 243, "agent_id": 27, "reply_text": "Flagged as unusual. The supplier reopened the report.", "created_at": "2023-09-09 20:05:13", "reply_type": "Acknowledgment", "response_time_minutes": 57 }, { "id": 75, "ticket_id": 5, "agent_id": 36, "reply_text": "Flagged as partial. The courier closed the account.", "created_at": "2023-11-13 11:24:39", "reply_type": "Resolution", "response_time_minutes": 57 }, { "id": 76, "ticket_id": 202, "agent_id": 31, "reply_text": "No response from support, so the invoice was processed.", "created_at": "2023-07-20 21:32:08", "reply_type": "Acknowledgment", "response_time_minutes": 75 }, { "id": 77, "ticket_id": 25, "agent_id": 11, "reply_text": "Flagged as unusual. The supplier rescheduled the booking.", "created_at": "2023-09-25 20:22:22", "reply_type": "Acknowledgment", "response_time_minutes": 61 }, { "id": 78, "ticket_id": 456, "agent_id": 21, "reply_text": "The invoice was confirmed after a repeat check.", "created_at": "2023-01-20 22:19:54", "reply_type": "Acknowledgment", "response_time_minutes": 54 }, { "id": 79, "ticket_id": 400, "agent_id": 15, "reply_text": "Flagged as automatic. The reviewer refunded the refund.", "created_at": "2023-10-27 12:52:36", "reply_type": "Resolution", "response_time_minutes": 54 }, { "id": 80, "ticket_id": 152, "agent_id": 46, "reply_text": "A minor follow-up: the session was replaced.", "created_at": "2023-10-05 18:21:30", "reply_type": "Resolution", "response_time_minutes": 74 }, { "id": 81, "ticket_id": 482, "agent_id": 5, "reply_text": "The record was replaced following a manual review.", "created_at": "2023-04-01 12:12:00", "reply_type": "Resolution", "response_time_minutes": 56 }, { "id": 82, "ticket_id": 145, "agent_id": 46, "reply_text": "The customer reported an urgent issue; the report was closed.", "created_at": "2023-05-01 10:47:59", "reply_type": "Resolution", "response_time_minutes": 81 }, { "id": 83, "ticket_id": 212, "agent_id": 3, "reply_text": "Flagged as unusual. Support processed the document.", "created_at": "2023-09-01 01:26:10", "reply_type": "Resolution", "response_time_minutes": 91 }, { "id": 84, "ticket_id": 479, "agent_id": 35, "reply_text": "Flagged as standard. An operator resolved the payment.", "created_at": "2023-01-28 19:56:42", "reply_type": "Resolution", "response_time_minutes": 74 }, { "id": 85, "ticket_id": 443, "agent_id": 23, "reply_text": "A manual item was updated the same day.", "created_at": "2023-07-15 21:43:50", "reply_type": "Acknowledgment", "response_time_minutes": 56 }, { "id": 86, "ticket_id": 456, "agent_id": 49, "reply_text": "A repeat payment was cancelled the same day.", "created_at": "2023-01-17 11:26:23", "reply_type": "Resolution", "response_time_minutes": 68 }, { "id": 87, "ticket_id": 188, "agent_id": 29, "reply_text": "The record was processed — automatic case, no further action.", "created_at": "2023-12-03 10:00:53", "reply_type": "Acknowledgment", "response_time_minutes": 63 }, { "id": 88, "ticket_id": 60, "agent_id": 24, "reply_text": "A partial shipment was reviewed the same day.", "created_at": "2023-02-10 13:20:55", "reply_type": "Resolution", "response_time_minutes": 47 }, { "id": 89, "ticket_id": 343, "agent_id": 23, "reply_text": "The appointment was cancelled — routine case, no further action.", "created_at": "2023-09-20 11:59:22", "reply_type": "Follow-up", "response_time_minutes": 70 }, { "id": 90, "ticket_id": 495, "agent_id": 24, "reply_text": "The booking was resolved following a late review.", "created_at": "2023-04-26 19:45:05", "reply_type": "Resolution", "response_time_minutes": 84 }, { "id": 91, "ticket_id": 392, "agent_id": 20, "reply_text": "The delivery was completed after a duplicate check.", "created_at": "2023-02-01 10:47:11", "reply_type": "Resolution", "response_time_minutes": 45 }, { "id": 92, "ticket_id": 325, "agent_id": 12, "reply_text": "No response from the customer, so the appointment was reviewed.", "created_at": "2023-01-17 21:32:01", "reply_type": "Acknowledgment", "response_time_minutes": 66 }, { "id": 93, "ticket_id": 310, "agent_id": 33, "reply_text": "An incomplete follow-up: the request was refunded.", "created_at": "2023-03-28 21:09:21", "reply_type": "Resolution", "response_time_minutes": 83 }, { "id": 94, "ticket_id": 132, "agent_id": 31, "reply_text": "Flagged as duplicate. The team escalated the payment.", "created_at": "2023-07-25 20:41:12", "reply_type": "Resolution", "response_time_minutes": 19 }, { "id": 95, "ticket_id": 311, "agent_id": 37, "reply_text": "The document was processed after an incomplete check.", "created_at": "2023-11-18 18:29:29", "reply_type": "Resolution", "response_time_minutes": 77 }, { "id": 96, "ticket_id": 481, "agent_id": 20, "reply_text": "A late follow-up: the delivery was completed.", "created_at": "2023-06-16 16:18:33", "reply_type": "Acknowledgment", "response_time_minutes": 60 }, { "id": 97, "ticket_id": 300, "agent_id": 19, "reply_text": "No response from the courier, so the session was completed.", "created_at": "2023-04-18 13:47:32", "reply_type": "Resolution", "response_time_minutes": 71 }, { "id": 98, "ticket_id": 319, "agent_id": 43, "reply_text": "The account owner reported an urgent issue; the request was completed.", "created_at": "2023-06-01 21:04:38", "reply_type": "Resolution", "response_time_minutes": 37 }, { "id": 99, "ticket_id": 193, "agent_id": 10, "reply_text": "Support reported an incomplete issue; the session was resolved.", "created_at": "2023-05-04 04:41:28", "reply_type": "Follow-up", "response_time_minutes": 92 }, { "id": 100, "ticket_id": 320, "agent_id": 38, "reply_text": "A standard follow-up: the ticket was reopened.", "created_at": "2023-01-08 23:54:15", "reply_type": "Follow-up", "response_time_minutes": 66 }, { "id": 101, "ticket_id": 486, "agent_id": 15, "reply_text": "Support confirmed the details and the report was updated.", "created_at": "2023-03-30 05:34:04", "reply_type": "Follow-up", "response_time_minutes": 59 }, { "id": 102, "ticket_id": 236, "agent_id": 50, "reply_text": "The refund was completed after a routine check.", "created_at": "2023-03-08 17:19:29", "reply_type": "Follow-up", "response_time_minutes": 84 }, { "id": 103, "ticket_id": 107, "agent_id": 43, "reply_text": "The courier confirmed the details and the delivery was cancelled.", "created_at": "2023-11-04 09:58:15", "reply_type": "Acknowledgment", "response_time_minutes": 13 }, { "id": 104, "ticket_id": 7, "agent_id": 13, "reply_text": "The refund was resolved following a standard review.", "created_at": "2023-11-28 00:37:44", "reply_type": "Acknowledgment", "response_time_minutes": 71 }, { "id": 105, "ticket_id": 34, "agent_id": 3, "reply_text": "The courier asked for a change and the appointment was reopened.", "created_at": "2023-01-31 20:11:31", "reply_type": "Follow-up", "response_time_minutes": 62 }, { "id": 106, "ticket_id": 281, "agent_id": 47, "reply_text": "The document was reopened — minor case, no further action.", "created_at": "2023-07-06 09:47:29", "reply_type": "Acknowledgment", "response_time_minutes": 59 }, { "id": 107, "ticket_id": 229, "agent_id": 19, "reply_text": "No response from the courier, so the document was reviewed.", "created_at": "2023-07-19 11:20:40", "reply_type": "Acknowledgment", "response_time_minutes": 55 }, { "id": 108, "ticket_id": 67, "agent_id": 28, "reply_text": "A partial follow-up: the transfer was processed.", "created_at": "2023-12-14 21:38:44", "reply_type": "Follow-up", "response_time_minutes": 75 }, { "id": 109, "ticket_id": 86, "agent_id": 25, "reply_text": "The customer reported an incomplete issue; the document was approved.", "created_at": "2023-07-18 09:50:04", "reply_type": "Acknowledgment", "response_time_minutes": 89 }, { "id": 110, "ticket_id": 10, "agent_id": 1, "reply_text": "A minor claim was refunded the same day.", "created_at": "2023-08-11 17:51:01", "reply_type": "Follow-up", "response_time_minutes": 76 }, { "id": 111, "ticket_id": 363, "agent_id": 39, "reply_text": "The report was updated after a duplicate check.", "created_at": "2023-09-04 08:14:02", "reply_type": "Follow-up", "response_time_minutes": 86 }, { "id": 112, "ticket_id": 196, "agent_id": 43, "reply_text": "Support asked for a change and the document was escalated.", "created_at": "2023-12-13 18:23:38", "reply_type": "Resolution", "response_time_minutes": 90 }, { "id": 113, "ticket_id": 415, "agent_id": 27, "reply_text": "No response from the team, so the shipment was closed.", "created_at": "2023-11-14 08:50:13", "reply_type": "Acknowledgment", "response_time_minutes": 59 }, { "id": 114, "ticket_id": 44, "agent_id": 36, "reply_text": "The payment was delayed — urgent case, no further action.", "created_at": "2023-04-30 12:44:03", "reply_type": "Resolution", "response_time_minutes": 51 }, { "id": 115, "ticket_id": 253, "agent_id": 31, "reply_text": "The account owner reported an automatic issue; the appointment was closed.", "created_at": "2023-05-26 13:50:12", "reply_type": "Acknowledgment", "response_time_minutes": 100 }, { "id": 116, "ticket_id": 322, "agent_id": 7, "reply_text": "Flagged as late. The reviewer reopened the report.", "created_at": "2023-03-14 14:21:09", "reply_type": "Acknowledgment", "response_time_minutes": 39 }, { "id": 117, "ticket_id": 285, "agent_id": 42, "reply_text": "The account owner confirmed the details and the record was refunded.", "created_at": "2023-03-23 12:16:58", "reply_type": "Acknowledgment", "response_time_minutes": 60 }, { "id": 118, "ticket_id": 67, "agent_id": 14, "reply_text": "A routine payment was resolved the same day.", "created_at": "2023-02-25 15:13:23", "reply_type": "Follow-up", "response_time_minutes": 52 }, { "id": 119, "ticket_id": 413, "agent_id": 4, "reply_text": "An automatic follow-up: the appointment was escalated.", "created_at": "2023-10-19 09:47:25", "reply_type": "Follow-up", "response_time_minutes": 51 }, { "id": 120, "ticket_id": 229, "agent_id": 48, "reply_text": "Support asked for a change and the session was reviewed.", "created_at": "2023-06-18 18:53:32", "reply_type": "Acknowledgment", "response_time_minutes": 74 }, { "id": 121, "ticket_id": 122, "agent_id": 41, "reply_text": "The reviewer confirmed the details and the payment was confirmed.", "created_at": "2023-07-23 18:15:22", "reply_type": "Acknowledgment", "response_time_minutes": 77 }, { "id": 122, "ticket_id": 361, "agent_id": 15, "reply_text": "The customer asked for a change and the claim was resolved.", "created_at": "2023-02-25 19:42:08", "reply_type": "Acknowledgment", "response_time_minutes": 40 }, { "id": 123, "ticket_id": 342, "agent_id": 15, "reply_text": "The report was reopened following an urgent review.", "created_at": "2023-03-30 07:39:50", "reply_type": "Acknowledgment", "response_time_minutes": 58 }, { "id": 124, "ticket_id": 167, "agent_id": 4, "reply_text": "A minor order was delayed the same day.", "created_at": "2023-02-06 16:33:34", "reply_type": "Resolution", "response_time_minutes": 91 }, { "id": 125, "ticket_id": 428, "agent_id": 4, "reply_text": "The customer confirmed the details and the shipment was resolved.", "created_at": "2023-04-06 05:59:26", "reply_type": "Resolution", "response_time_minutes": 34 }, { "id": 126, "ticket_id": 100, "agent_id": 32, "reply_text": "A late follow-up: the appointment was closed.", "created_at": "2023-05-27 12:29:13", "reply_type": "Acknowledgment", "response_time_minutes": 61 }, { "id": 127, "ticket_id": 136, "agent_id": 11, "reply_text": "The supplier reported a late issue; the order was replaced.", "created_at": "2023-03-06 13:56:57", "reply_type": "Acknowledgment", "response_time_minutes": 52 }, { "id": 128, "ticket_id": 212, "agent_id": 4, "reply_text": "The account owner reported a minor issue; the claim was resolved.", "created_at": "2023-06-01 13:51:05", "reply_type": "Resolution", "response_time_minutes": 46 }, { "id": 129, "ticket_id": 347, "agent_id": 46, "reply_text": "A repeat follow-up: the record was closed.", "created_at": "2023-06-13 00:00:58", "reply_type": "Follow-up", "response_time_minutes": 35 }, { "id": 130, "ticket_id": 422, "agent_id": 36, "reply_text": "Support reported an unusual issue; the refund was rescheduled.", "created_at": "2023-11-25 21:56:49", "reply_type": "Acknowledgment", "response_time_minutes": 77 }, { "id": 131, "ticket_id": 26, "agent_id": 9, "reply_text": "An urgent follow-up: the invoice was rescheduled.", "created_at": "2023-09-30 18:08:03", "reply_type": "Resolution", "response_time_minutes": 77 }, { "id": 132, "ticket_id": 298, "agent_id": 23, "reply_text": "The supplier asked for a change and the order was processed.", "created_at": "2023-03-29 23:09:50", "reply_type": "Acknowledgment", "response_time_minutes": 52 }, { "id": 133, "ticket_id": 204, "agent_id": 15, "reply_text": "Support confirmed the details and the session was completed.", "created_at": "2023-06-17 15:22:02", "reply_type": "Follow-up", "response_time_minutes": 63 }, { "id": 134, "ticket_id": 229, "agent_id": 28, "reply_text": "The session was reviewed following an unusual review.", "created_at": "2023-07-17 16:10:28", "reply_type": "Follow-up", "response_time_minutes": 67 }, { "id": 135, "ticket_id": 197, "agent_id": 21, "reply_text": "A duplicate booking was updated the same day.", "created_at": "2023-08-17 17:07:30", "reply_type": "Acknowledgment", "response_time_minutes": 72 }, { "id": 136, "ticket_id": 226, "agent_id": 37, "reply_text": "The courier reported an urgent issue; the booking was processed.", "created_at": "2023-02-01 07:07:44", "reply_type": "Acknowledgment", "response_time_minutes": 25 }, { "id": 137, "ticket_id": 410, "agent_id": 16, "reply_text": "Flagged as minor. The reviewer reopened the shipment.", "created_at": "2023-10-17 09:35:13", "reply_type": "Follow-up", "response_time_minutes": 66 }, { "id": 138, "ticket_id": 22, "agent_id": 32, "reply_text": "No response from the customer, so the booking was escalated.", "created_at": "2023-03-30 19:41:33", "reply_type": "Follow-up", "response_time_minutes": 58 }, { "id": 139, "ticket_id": 393, "agent_id": 34, "reply_text": "An automatic session was completed the same day.", "created_at": "2023-06-15 18:10:02", "reply_type": "Acknowledgment", "response_time_minutes": 72 }, { "id": 140, "ticket_id": 370, "agent_id": 22, "reply_text": "The refund was reopened — manual case, no further action.", "created_at": "2023-12-28 15:45:05", "reply_type": "Resolution", "response_time_minutes": 40 }, { "id": 141, "ticket_id": 96, "agent_id": 37, "reply_text": "The account was completed — duplicate case, no further action.", "created_at": "2023-10-16 12:12:49", "reply_type": "Resolution", "response_time_minutes": 62 }, { "id": 142, "ticket_id": 37, "agent_id": 16, "reply_text": "The account owner confirmed the details and the record was completed.", "created_at": "2023-05-07 16:57:29", "reply_type": "Acknowledgment", "response_time_minutes": 58 }, { "id": 143, "ticket_id": 396, "agent_id": 31, "reply_text": "The request was reviewed — late case, no further action.", "created_at": "2023-10-09 20:50:10", "reply_type": "Acknowledgment", "response_time_minutes": 61 }, { "id": 144, "ticket_id": 177, "agent_id": 10, "reply_text": "The delivery was closed following an automatic review.", "created_at": "2023-01-21 18:37:45", "reply_type": "Resolution", "response_time_minutes": 81 }, { "id": 145, "ticket_id": 117, "agent_id": 14, "reply_text": "The supplier asked for a change and the ticket was refunded.", "created_at": "2023-05-03 13:22:13", "reply_type": "Acknowledgment", "response_time_minutes": 46 }, { "id": 146, "ticket_id": 470, "agent_id": 43, "reply_text": "The appointment was delayed following an urgent review.", "created_at": "2023-05-20 17:14:31", "reply_type": "Acknowledgment", "response_time_minutes": 64 }, { "id": 147, "ticket_id": 253, "agent_id": 11, "reply_text": "A repeat follow-up: the delivery was escalated.", "created_at": "2023-02-25 13:53:53", "reply_type": "Follow-up", "response_time_minutes": 71 }, { "id": 148, "ticket_id": 238, "agent_id": 44, "reply_text": "A routine follow-up: the item was resolved.", "created_at": "2023-12-30 16:27:29", "reply_type": "Follow-up", "response_time_minutes": 47 }, { "id": 149, "ticket_id": 386, "agent_id": 49, "reply_text": "An automatic record was reopened the same day.", "created_at": "2023-06-13 23:26:33", "reply_type": "Follow-up", "response_time_minutes": 81 }, { "id": 150, "ticket_id": 451, "agent_id": 10, "reply_text": "The account was processed following a duplicate review.", "created_at": "2023-11-20 11:44:39", "reply_type": "Acknowledgment", "response_time_minutes": 49 }, { "id": 151, "ticket_id": 498, "agent_id": 35, "reply_text": "Flagged as routine. The reviewer cancelled the order.", "created_at": "2023-09-09 18:10:44", "reply_type": "Resolution", "response_time_minutes": 79 }, { "id": 152, "ticket_id": 153, "agent_id": 31, "reply_text": "The reviewer asked for a change and the account was updated.", "created_at": "2023-11-06 09:58:12", "reply_type": "Acknowledgment", "response_time_minutes": 81 }, { "id": 153, "ticket_id": 475, "agent_id": 47, "reply_text": "The booking was processed — unusual case, no further action.", "created_at": "2023-09-30 10:59:21", "reply_type": "Acknowledgment", "response_time_minutes": 58 }, { "id": 154, "ticket_id": 302, "agent_id": 13, "reply_text": "Flagged as repeat. The customer closed the order.", "created_at": "2023-09-11 17:48:19", "reply_type": "Resolution", "response_time_minutes": 72 }, { "id": 155, "ticket_id": 92, "agent_id": 18, "reply_text": "The ticket was closed — partial case, no further action.", "created_at": "2023-10-01 10:02:55", "reply_type": "Acknowledgment", "response_time_minutes": 41 }, { "id": 156, "ticket_id": 314, "agent_id": 4, "reply_text": "A routine follow-up: the refund was closed.", "created_at": "2023-05-01 19:00:32", "reply_type": "Acknowledgment", "response_time_minutes": 78 }, { "id": 157, "ticket_id": 401, "agent_id": 36, "reply_text": "The shipment was escalated after a repeat check.", "created_at": "2023-12-12 09:32:22", "reply_type": "Resolution", "response_time_minutes": 83 }, { "id": 158, "ticket_id": 33, "agent_id": 40, "reply_text": "An operator asked for a change and the invoice was reviewed.", "created_at": "2023-05-29 11:06:04", "reply_type": "Acknowledgment", "response_time_minutes": 54 }, { "id": 159, "ticket_id": 356, "agent_id": 14, "reply_text": "No response from the customer, so the request was cancelled.", "created_at": "2023-03-28 13:07:49", "reply_type": "Follow-up", "response_time_minutes": 74 }, { "id": 160, "ticket_id": 148, "agent_id": 40, "reply_text": "The claim was delayed — repeat case, no further action.", "created_at": "2023-05-08 21:05:16", "reply_type": "Resolution", "response_time_minutes": 74 }, { "id": 161, "ticket_id": 435, "agent_id": 27, "reply_text": "The transfer was rejected following an urgent review.", "created_at": "2023-02-11 13:27:55", "reply_type": "Resolution", "response_time_minutes": 74 }, { "id": 162, "ticket_id": 487, "agent_id": 29, "reply_text": "Flagged as duplicate. An operator processed the delivery.", "created_at": "2023-06-24 18:41:20", "reply_type": "Acknowledgment", "response_time_minutes": 28 }, { "id": 163, "ticket_id": 450, "agent_id": 26, "reply_text": "The supplier confirmed the details and the shipment was escalated.", "created_at": "2023-06-02 12:23:31", "reply_type": "Follow-up", "response_time_minutes": 56 }, { "id": 164, "ticket_id": 240, "agent_id": 39, "reply_text": "The appointment was resolved after a routine check.", "created_at": "2023-11-29 08:31:19", "reply_type": "Acknowledgment", "response_time_minutes": 66 }, { "id": 165, "ticket_id": 144, "agent_id": 33, "reply_text": "The invoice was completed — late case, no further action.", "created_at": "2023-01-16 12:53:14", "reply_type": "Resolution", "response_time_minutes": 81 }, { "id": 166, "ticket_id": 284, "agent_id": 14, "reply_text": "Flagged as standard. The supplier delayed the payment.", "created_at": "2023-08-31 19:06:57", "reply_type": "Acknowledgment", "response_time_minutes": 75 }, { "id": 167, "ticket_id": 334, "agent_id": 12, "reply_text": "The booking was completed — partial case, no further action.", "created_at": "2023-03-13 15:07:14", "reply_type": "Follow-up", "response_time_minutes": 67 }, { "id": 168, "ticket_id": 85, "agent_id": 8, "reply_text": "The team confirmed the details and the booking was confirmed.", "created_at": "2023-11-08 16:08:43", "reply_type": "Resolution", "response_time_minutes": 54 }, { "id": 169, "ticket_id": 435, "agent_id": 40, "reply_text": "Support asked for a change and the refund was reviewed.", "created_at": "2023-12-25 19:40:00", "reply_type": "Acknowledgment", "response_time_minutes": 67 }, { "id": 170, "ticket_id": 398, "agent_id": 16, "reply_text": "Flagged as incomplete. The reviewer closed the delivery.", "created_at": "2023-05-01 20:58:05", "reply_type": "Resolution", "response_time_minutes": 62 }, { "id": 171, "ticket_id": 424, "agent_id": 5, "reply_text": "Flagged as urgent. Support approved the claim.", "created_at": "2023-09-11 23:38:55", "reply_type": "Acknowledgment", "response_time_minutes": 69 }, { "id": 172, "ticket_id": 14, "agent_id": 42, "reply_text": "Flagged as manual. The customer confirmed the order.", "created_at": "2023-07-15 20:29:11", "reply_type": "Acknowledgment", "response_time_minutes": 73 }, { "id": 173, "ticket_id": 230, "agent_id": 4, "reply_text": "Flagged as late. The team delayed the claim.", "created_at": "2023-09-23 11:53:41", "reply_type": "Acknowledgment", "response_time_minutes": 36 }, { "id": 174, "ticket_id": 246, "agent_id": 38, "reply_text": "The account was replaced — standard case, no further action.", "created_at": "2023-08-10 14:27:08", "reply_type": "Follow-up", "response_time_minutes": 40 }, { "id": 175, "ticket_id": 471, "agent_id": 10, "reply_text": "The customer reported a standard issue; the account was approved.", "created_at": "2023-02-25 19:24:27", "reply_type": "Acknowledgment", "response_time_minutes": 66 }, { "id": 176, "ticket_id": 459, "agent_id": 31, "reply_text": "An unusual item was resolved the same day.", "created_at": "2023-04-22 11:43:58", "reply_type": "Acknowledgment", "response_time_minutes": 80 }, { "id": 177, "ticket_id": 466, "agent_id": 33, "reply_text": "No response from the team, so the payment was replaced.", "created_at": "2023-01-23 11:34:44", "reply_type": "Acknowledgment", "response_time_minutes": 75 }, { "id": 178, "ticket_id": 201, "agent_id": 22, "reply_text": "The item was approved after an unusual check.", "created_at": "2023-08-27 09:51:39", "reply_type": "Acknowledgment", "response_time_minutes": 53 }, { "id": 179, "ticket_id": 241, "agent_id": 50, "reply_text": "The courier asked for a change and the request was reopened.", "created_at": "2023-06-28 23:28:18", "reply_type": "Resolution", "response_time_minutes": 39 }, { "id": 180, "ticket_id": 153, "agent_id": 17, "reply_text": "The ticket was rejected — incomplete case, no further action.", "created_at": "2023-05-09 16:22:52", "reply_type": "Acknowledgment", "response_time_minutes": 74 }, { "id": 181, "ticket_id": 237, "agent_id": 27, "reply_text": "No response from the supplier, so the appointment was replaced.", "created_at": "2023-05-20 13:24:58", "reply_type": "Acknowledgment", "response_time_minutes": 65 }, { "id": 182, "ticket_id": 342, "agent_id": 4, "reply_text": "An incomplete follow-up: the report was escalated.", "created_at": "2023-10-21 19:55:55", "reply_type": "Acknowledgment", "response_time_minutes": 76 }, { "id": 183, "ticket_id": 454, "agent_id": 45, "reply_text": "The booking was updated — minor case, no further action.", "created_at": "2023-03-30 12:38:48", "reply_type": "Resolution", "response_time_minutes": 38 }, { "id": 184, "ticket_id": 83, "agent_id": 36, "reply_text": "The account owner reported a manual issue; the shipment was confirmed.", "created_at": "2023-06-06 20:08:43", "reply_type": "Acknowledgment", "response_time_minutes": 60 }, { "id": 185, "ticket_id": 493, "agent_id": 7, "reply_text": "No response from the courier, so the ticket was reopened.", "created_at": "2023-01-08 17:34:13", "reply_type": "Acknowledgment", "response_time_minutes": 51 }, { "id": 186, "ticket_id": 132, "agent_id": 35, "reply_text": "The refund was escalated after a minor check.", "created_at": "2023-03-02 19:38:53", "reply_type": "Acknowledgment", "response_time_minutes": 66 }, { "id": 187, "ticket_id": 254, "agent_id": 39, "reply_text": "The customer confirmed the details and the document was delayed.", "created_at": "2023-04-30 11:56:44", "reply_type": "Acknowledgment", "response_time_minutes": 99 }, { "id": 188, "ticket_id": 100, "agent_id": 32, "reply_text": "Flagged as repeat. The account owner cancelled the order.", "created_at": "2023-02-11 08:49:21", "reply_type": "Acknowledgment", "response_time_minutes": 94 }, { "id": 189, "ticket_id": 416, "agent_id": 25, "reply_text": "A partial request was cancelled the same day.", "created_at": "2023-05-12 06:50:46", "reply_type": "Acknowledgment", "response_time_minutes": 45 }, { "id": 190, "ticket_id": 459, "agent_id": 27, "reply_text": "The payment was approved following a manual review.", "created_at": "2023-10-02 21:24:47", "reply_type": "Acknowledgment", "response_time_minutes": 51 }, { "id": 191, "ticket_id": 315, "agent_id": 14, "reply_text": "A manual document was reviewed the same day.", "created_at": "2023-08-24 13:13:40", "reply_type": "Follow-up", "response_time_minutes": 57 }, { "id": 192, "ticket_id": 136, "agent_id": 33, "reply_text": "A partial item was approved the same day.", "created_at": "2023-07-23 21:58:41", "reply_type": "Resolution", "response_time_minutes": 66 }, { "id": 193, "ticket_id": 447, "agent_id": 50, "reply_text": "The ticket was processed after a minor check.", "created_at": "2023-03-17 18:31:28", "reply_type": "Acknowledgment", "response_time_minutes": 90 }, { "id": 194, "ticket_id": 233, "agent_id": 24, "reply_text": "The reviewer asked for a change and the ticket was cancelled.", "created_at": "2023-10-02 14:47:33", "reply_type": "Acknowledgment", "response_time_minutes": 58 }, { "id": 195, "ticket_id": 163, "agent_id": 13, "reply_text": "The session was rescheduled — urgent case, no further action.", "created_at": "2023-02-07 07:28:03", "reply_type": "Acknowledgment", "response_time_minutes": 50 }, { "id": 196, "ticket_id": 75, "agent_id": 39, "reply_text": "The shipment was escalated — manual case, no further action.", "created_at": "2023-12-17 15:59:03", "reply_type": "Acknowledgment", "response_time_minutes": 65 }, { "id": 197, "ticket_id": 151, "agent_id": 20, "reply_text": "Flagged as partial. The reviewer reviewed the claim.", "created_at": "2023-04-23 09:22:50", "reply_type": "Acknowledgment", "response_time_minutes": 86 }, { "id": 198, "ticket_id": 89, "agent_id": 39, "reply_text": "The team asked for a change and the appointment was replaced.", "created_at": "2023-07-11 19:31:39", "reply_type": "Acknowledgment", "response_time_minutes": 85 }, { "id": 199, "ticket_id": 358, "agent_id": 23, "reply_text": "A repeat report was approved the same day.", "created_at": "2023-01-08 06:34:12", "reply_type": "Resolution", "response_time_minutes": 46 }, { "id": 200, "ticket_id": 357, "agent_id": 2, "reply_text": "An operator reported an incomplete issue; the claim was resolved.", "created_at": "2023-05-28 21:08:39", "reply_type": "Follow-up", "response_time_minutes": 71 }, { "id": 201, "ticket_id": 176, "agent_id": 12, "reply_text": "An urgent follow-up: the session was rescheduled.", "created_at": "2023-05-28 14:20:02", "reply_type": "Acknowledgment", "response_time_minutes": 31 }, { "id": 202, "ticket_id": 19, "agent_id": 45, "reply_text": "An incomplete follow-up: the appointment was delayed.", "created_at": "2023-08-20 18:23:49", "reply_type": "Resolution", "response_time_minutes": 64 }, { "id": 203, "ticket_id": 443, "agent_id": 23, "reply_text": "The appointment was refunded after a minor check.", "created_at": "2023-03-30 22:12:22", "reply_type": "Acknowledgment", "response_time_minutes": 64 }, { "id": 204, "ticket_id": 408, "agent_id": 21, "reply_text": "No response from the courier, so the report was closed.", "created_at": "2023-06-11 08:22:19", "reply_type": "Follow-up", "response_time_minutes": 57 }, { "id": 205, "ticket_id": 19, "agent_id": 33, "reply_text": "No response from an operator, so the request was rejected.", "created_at": "2023-09-29 23:37:46", "reply_type": "Acknowledgment", "response_time_minutes": 63 }, { "id": 206, "ticket_id": 160, "agent_id": 7, "reply_text": "The invoice was reviewed after a manual check.", "created_at": "2023-08-24 10:29:39", "reply_type": "Resolution", "response_time_minutes": 113 }, { "id": 207, "ticket_id": 128, "agent_id": 8, "reply_text": "An operator asked for a change and the appointment was confirmed.", "created_at": "2023-01-21 20:45:22", "reply_type": "Resolution", "response_time_minutes": 41 }, { "id": 208, "ticket_id": 10, "agent_id": 26, "reply_text": "An urgent follow-up: the account was confirmed.", "created_at": "2023-08-04 19:43:14", "reply_type": "Acknowledgment", "response_time_minutes": 32 }, { "id": 209, "ticket_id": 41, "agent_id": 30, "reply_text": "The shipment was reviewed after a duplicate check.", "created_at": "2023-09-17 11:03:18", "reply_type": "Acknowledgment", "response_time_minutes": 40 }, { "id": 210, "ticket_id": 125, "agent_id": 4, "reply_text": "No response from the courier, so the ticket was replaced.", "created_at": "2023-06-25 14:52:12", "reply_type": "Acknowledgment", "response_time_minutes": 38 }, { "id": 211, "ticket_id": 229, "agent_id": 3, "reply_text": "The record was updated after a late check.", "created_at": "2023-08-09 10:47:40", "reply_type": "Follow-up", "response_time_minutes": 48 }, { "id": 212, "ticket_id": 284, "agent_id": 14, "reply_text": "No response from the customer, so the document was reviewed.", "created_at": "2023-09-03 09:50:23", "reply_type": "Acknowledgment", "response_time_minutes": 74 }, { "id": 213, "ticket_id": 293, "agent_id": 10, "reply_text": "An operator asked for a change and the request was closed.", "created_at": "2023-03-11 13:47:48", "reply_type": "Follow-up", "response_time_minutes": 60 }, { "id": 214, "ticket_id": 302, "agent_id": 26, "reply_text": "The reviewer asked for a change and the appointment was closed.", "created_at": "2023-06-03 15:31:04", "reply_type": "Acknowledgment", "response_time_minutes": 47 }, { "id": 215, "ticket_id": 356, "agent_id": 26, "reply_text": "Flagged as incomplete. An operator replaced the appointment.", "created_at": "2023-02-13 06:14:01", "reply_type": "Follow-up", "response_time_minutes": 35 }, { "id": 216, "ticket_id": 176, "agent_id": 48, "reply_text": "Support reported an incomplete issue; the account was escalated.", "created_at": "2023-05-04 21:12:30", "reply_type": "Acknowledgment", "response_time_minutes": 57 }, { "id": 217, "ticket_id": 441, "agent_id": 20, "reply_text": "The shipment was reopened following a routine review.", "created_at": "2023-01-27 22:24:32", "reply_type": "Resolution", "response_time_minutes": 63 }, { "id": 218, "ticket_id": 52, "agent_id": 25, "reply_text": "An operator confirmed the details and the transfer was replaced.", "created_at": "2023-04-18 21:24:08", "reply_type": "Acknowledgment", "response_time_minutes": 42 }, { "id": 219, "ticket_id": 295, "agent_id": 33, "reply_text": "Flagged as unusual. An operator rejected the report.", "created_at": "2023-06-16 11:29:54", "reply_type": "Acknowledgment", "response_time_minutes": 48 }, { "id": 220, "ticket_id": 493, "agent_id": 41, "reply_text": "The record was completed after an unusual check.", "created_at": "2023-10-06 10:58:15", "reply_type": "Acknowledgment", "response_time_minutes": 68 }, { "id": 221, "ticket_id": 399, "agent_id": 45, "reply_text": "The document was reopened — automatic case, no further action.", "created_at": "2023-09-05 21:04:32", "reply_type": "Acknowledgment", "response_time_minutes": 80 }, { "id": 222, "ticket_id": 319, "agent_id": 7, "reply_text": "A repeat report was refunded the same day.", "created_at": "2023-04-22 22:27:21", "reply_type": "Acknowledgment", "response_time_minutes": 66 }, { "id": 223, "ticket_id": 404, "agent_id": 1, "reply_text": "A partial refund was closed the same day.", "created_at": "2023-03-03 08:11:11", "reply_type": "Acknowledgment", "response_time_minutes": 86 }, { "id": 224, "ticket_id": 119, "agent_id": 48, "reply_text": "No response from the reviewer, so the account was resolved.", "created_at": "2023-08-14 15:45:28", "reply_type": "Acknowledgment", "response_time_minutes": 62 }, { "id": 225, "ticket_id": 216, "agent_id": 35, "reply_text": "The team asked for a change and the delivery was cancelled.", "created_at": "2023-10-17 14:36:33", "reply_type": "Acknowledgment", "response_time_minutes": 68 }, { "id": 226, "ticket_id": 214, "agent_id": 9, "reply_text": "No response from the reviewer, so the payment was closed.", "created_at": "2023-01-16 09:02:28", "reply_type": "Acknowledgment", "response_time_minutes": 44 }, { "id": 227, "ticket_id": 401, "agent_id": 30, "reply_text": "The supplier reported a standard issue; the invoice was approved.", "created_at": "2023-02-12 02:14:01", "reply_type": "Resolution", "response_time_minutes": 78 }, { "id": 228, "ticket_id": 68, "agent_id": 6, "reply_text": "Flagged as standard. The account owner closed the delivery.", "created_at": "2023-12-18 12:00:41", "reply_type": "Acknowledgment", "response_time_minutes": 64 }, { "id": 229, "ticket_id": 436, "agent_id": 48, "reply_text": "No response from the supplier, so the invoice was escalated.", "created_at": "2023-05-13 18:51:38", "reply_type": "Follow-up", "response_time_minutes": 65 }, { "id": 230, "ticket_id": 259, "agent_id": 12, "reply_text": "The order was reviewed following an automatic review.", "created_at": "2023-10-09 18:09:34", "reply_type": "Resolution", "response_time_minutes": 58 }, { "id": 231, "ticket_id": 393, "agent_id": 38, "reply_text": "The document was rescheduled after a partial check.", "created_at": "2023-07-27 17:41:50", "reply_type": "Resolution", "response_time_minutes": 41 }, { "id": 232, "ticket_id": 87, "agent_id": 25, "reply_text": "The team reported a routine issue; the ticket was approved.", "created_at": "2023-12-05 03:10:50", "reply_type": "Resolution", "response_time_minutes": 67 }, { "id": 233, "ticket_id": 393, "agent_id": 10, "reply_text": "The item was completed after a late check.", "created_at": "2023-04-28 22:31:14", "reply_type": "Acknowledgment", "response_time_minutes": 26 }, { "id": 234, "ticket_id": 284, "agent_id": 16, "reply_text": "The shipment was completed following an unusual review.", "created_at": "2023-03-08 07:08:09", "reply_type": "Resolution", "response_time_minutes": 74 }, { "id": 235, "ticket_id": 384, "agent_id": 9, "reply_text": "A minor follow-up: the invoice was processed.", "created_at": "2023-07-12 08:33:51", "reply_type": "Follow-up", "response_time_minutes": 47 }, { "id": 236, "ticket_id": 93, "agent_id": 41, "reply_text": "The payment was replaced after an urgent check.", "created_at": "2023-07-29 16:04:22", "reply_type": "Follow-up", "response_time_minutes": 74 }, { "id": 237, "ticket_id": 372, "agent_id": 40, "reply_text": "The payment was updated after a duplicate check.", "created_at": "2023-11-04 16:42:43", "reply_type": "Acknowledgment", "response_time_minutes": 49 }, { "id": 238, "ticket_id": 471, "agent_id": 28, "reply_text": "The courier confirmed the details and the booking was reopened.", "created_at": "2023-06-12 20:54:19", "reply_type": "Follow-up", "response_time_minutes": 45 }, { "id": 239, "ticket_id": 29, "agent_id": 29, "reply_text": "An incomplete follow-up: the request was rejected.", "created_at": "2023-02-09 20:49:46", "reply_type": "Follow-up", "response_time_minutes": 74 }, { "id": 240, "ticket_id": 304, "agent_id": 34, "reply_text": "The customer confirmed the details and the account was cancelled.", "created_at": "2023-10-28 17:02:12", "reply_type": "Acknowledgment", "response_time_minutes": 67 }, { "id": 241, "ticket_id": 142, "agent_id": 14, "reply_text": "The account owner reported a manual issue; the invoice was rejected.", "created_at": "2023-05-31 15:29:21", "reply_type": "Acknowledgment", "response_time_minutes": 36 }, { "id": 242, "ticket_id": 44, "agent_id": 40, "reply_text": "The booking was confirmed following an urgent review.", "created_at": "2023-12-08 16:28:11", "reply_type": "Acknowledgment", "response_time_minutes": 46 }, { "id": 243, "ticket_id": 375, "agent_id": 1, "reply_text": "The record was completed — minor case, no further action.", "created_at": "2023-10-17 17:26:09", "reply_type": "Acknowledgment", "response_time_minutes": 61 }, { "id": 244, "ticket_id": 89, "agent_id": 40, "reply_text": "The account owner reported a standard issue; the item was reviewed.", "created_at": "2023-01-20 11:48:24", "reply_type": "Resolution", "response_time_minutes": 80 }, { "id": 245, "ticket_id": 131, "agent_id": 16, "reply_text": "No response from the team, so the appointment was completed.", "created_at": "2023-11-03 18:47:43", "reply_type": "Acknowledgment", "response_time_minutes": 72 }, { "id": 246, "ticket_id": 308, "agent_id": 36, "reply_text": "The report was escalated — urgent case, no further action.", "created_at": "2023-02-05 12:59:07", "reply_type": "Acknowledgment", "response_time_minutes": 59 }, { "id": 247, "ticket_id": 442, "agent_id": 50, "reply_text": "The session was completed — incomplete case, no further action.", "created_at": "2023-07-12 17:46:07", "reply_type": "Acknowledgment", "response_time_minutes": 54 }, { "id": 248, "ticket_id": 297, "agent_id": 2, "reply_text": "The appointment was resolved — late case, no further action.", "created_at": "2023-03-03 19:04:23", "reply_type": "Resolution", "response_time_minutes": 55 }, { "id": 249, "ticket_id": 117, "agent_id": 6, "reply_text": "The supplier confirmed the details and the payment was updated.", "created_at": "2023-04-13 16:33:52", "reply_type": "Acknowledgment", "response_time_minutes": 78 }, { "id": 250, "ticket_id": 72, "agent_id": 3, "reply_text": "The item was closed following a repeat review.", "created_at": "2023-05-09 18:22:06", "reply_type": "Acknowledgment", "response_time_minutes": 74 }, { "id": 251, "ticket_id": 480, "agent_id": 16, "reply_text": "The record was updated — routine case, no further action.", "created_at": "2023-04-27 13:11:27", "reply_type": "Follow-up", "response_time_minutes": 66 }, { "id": 252, "ticket_id": 477, "agent_id": 49, "reply_text": "An operator confirmed the details and the claim was escalated.", "created_at": "2023-09-02 12:36:07", "reply_type": "Acknowledgment", "response_time_minutes": 72 }, { "id": 253, "ticket_id": 275, "agent_id": 22, "reply_text": "The ticket was resolved following an automatic review.", "created_at": "2023-02-24 18:51:08", "reply_type": "Acknowledgment", "response_time_minutes": 29 }, { "id": 254, "ticket_id": 438, "agent_id": 49, "reply_text": "The team asked for a change and the delivery was resolved.", "created_at": "2023-09-09 09:05:24", "reply_type": "Follow-up", "response_time_minutes": 89 }, { "id": 255, "ticket_id": 23, "agent_id": 33, "reply_text": "The team reported a duplicate issue; the account was replaced.", "created_at": "2023-05-12 19:04:59", "reply_type": "Acknowledgment", "response_time_minutes": 42 }, { "id": 256, "ticket_id": 107, "agent_id": 3, "reply_text": "The claim was replaced following a repeat review.", "created_at": "2023-08-16 14:00:07", "reply_type": "Follow-up", "response_time_minutes": 51 }, { "id": 257, "ticket_id": 98, "agent_id": 6, "reply_text": "The invoice was reopened following an urgent review.", "created_at": "2023-01-28 16:49:09", "reply_type": "Acknowledgment", "response_time_minutes": 55 }, { "id": 258, "ticket_id": 417, "agent_id": 26, "reply_text": "The item was updated following an unusual review.", "created_at": "2023-09-10 09:37:42", "reply_type": "Acknowledgment", "response_time_minutes": 59 }, { "id": 259, "ticket_id": 191, "agent_id": 26, "reply_text": "The request was approved — automatic case, no further action.", "created_at": "2023-04-12 11:03:59", "reply_type": "Acknowledgment", "response_time_minutes": 43 }, { "id": 260, "ticket_id": 464, "agent_id": 5, "reply_text": "The invoice was closed — unusual case, no further action.", "created_at": "2023-03-18 05:43:38", "reply_type": "Resolution", "response_time_minutes": 60 }, { "id": 261, "ticket_id": 378, "agent_id": 9, "reply_text": "Flagged as standard. The team escalated the document.", "created_at": "2023-11-05 11:14:24", "reply_type": "Resolution", "response_time_minutes": 69 }, { "id": 262, "ticket_id": 181, "agent_id": 14, "reply_text": "Flagged as incomplete. The team reopened the session.", "created_at": "2023-08-13 19:53:35", "reply_type": "Acknowledgment", "response_time_minutes": 47 }, { "id": 263, "ticket_id": 140, "agent_id": 28, "reply_text": "The customer confirmed the details and the claim was rejected.", "created_at": "2023-10-29 21:02:16", "reply_type": "Acknowledgment", "response_time_minutes": 55 }, { "id": 264, "ticket_id": 204, "agent_id": 4, "reply_text": "No response from the supplier, so the appointment was approved.", "created_at": "2023-08-31 21:57:18", "reply_type": "Follow-up", "response_time_minutes": 65 }, { "id": 265, "ticket_id": 496, "agent_id": 26, "reply_text": "No response from the customer, so the order was escalated.", "created_at": "2023-04-07 21:54:19", "reply_type": "Acknowledgment", "response_time_minutes": 64 }, { "id": 266, "ticket_id": 450, "agent_id": 37, "reply_text": "An unusual invoice was completed the same day.", "created_at": "2023-06-01 17:17:30", "reply_type": "Resolution", "response_time_minutes": 50 }, { "id": 267, "ticket_id": 332, "agent_id": 22, "reply_text": "The claim was closed following an automatic review.", "created_at": "2023-10-20 21:33:05", "reply_type": "Resolution", "response_time_minutes": 85 }, { "id": 268, "ticket_id": 40, "agent_id": 11, "reply_text": "No response from the courier, so the request was cancelled.", "created_at": "2023-01-01 13:01:16", "reply_type": "Acknowledgment", "response_time_minutes": 26 }, { "id": 269, "ticket_id": 270, "agent_id": 39, "reply_text": "Support confirmed the details and the refund was delayed.", "created_at": "2023-09-11 16:11:09", "reply_type": "Acknowledgment", "response_time_minutes": 80 }, { "id": 270, "ticket_id": 125, "agent_id": 28, "reply_text": "No response from the customer, so the order was resolved.", "created_at": "2023-10-05 23:36:22", "reply_type": "Acknowledgment", "response_time_minutes": 40 }, { "id": 271, "ticket_id": 320, "agent_id": 31, "reply_text": "Support reported a repeat issue; the item was updated.", "created_at": "2023-09-18 17:55:27", "reply_type": "Acknowledgment", "response_time_minutes": 87 }, { "id": 272, "ticket_id": 365, "agent_id": 42, "reply_text": "No response from an operator, so the transfer was reopened.", "created_at": "2023-12-08 14:50:11", "reply_type": "Resolution", "response_time_minutes": 15 }, { "id": 273, "ticket_id": 188, "agent_id": 1, "reply_text": "An automatic follow-up: the appointment was closed.", "created_at": "2023-04-13 17:51:17", "reply_type": "Follow-up", "response_time_minutes": 21 }, { "id": 274, "ticket_id": 64, "agent_id": 46, "reply_text": "The account owner reported a routine issue; the document was updated.", "created_at": "2023-10-28 19:09:25", "reply_type": "Acknowledgment", "response_time_minutes": 79 }, { "id": 275, "ticket_id": 492, "agent_id": 46, "reply_text": "No response from the account owner, so the ticket was replaced.", "created_at": "2023-06-20 01:46:50", "reply_type": "Follow-up", "response_time_minutes": 58 }, { "id": 276, "ticket_id": 359, "agent_id": 13, "reply_text": "The supplier asked for a change and the payment was reopened.", "created_at": "2023-03-09 00:40:06", "reply_type": "Follow-up", "response_time_minutes": 40 }, { "id": 277, "ticket_id": 440, "agent_id": 19, "reply_text": "A duplicate invoice was closed the same day.", "created_at": "2023-03-15 13:45:33", "reply_type": "Acknowledgment", "response_time_minutes": 36 }, { "id": 278, "ticket_id": 297, "agent_id": 32, "reply_text": "No response from the supplier, so the request was replaced.", "created_at": "2023-07-02 12:29:33", "reply_type": "Resolution", "response_time_minutes": 22 }, { "id": 279, "ticket_id": 214, "agent_id": 12, "reply_text": "The document was confirmed following an automatic review.", "created_at": "2023-09-12 12:56:24", "reply_type": "Follow-up", "response_time_minutes": 53 }, { "id": 280, "ticket_id": 66, "agent_id": 21, "reply_text": "The report was updated after a routine check.", "created_at": "2023-11-03 16:15:27", "reply_type": "Acknowledgment", "response_time_minutes": 48 }, { "id": 281, "ticket_id": 489, "agent_id": 30, "reply_text": "A routine invoice was rejected the same day.", "created_at": "2023-02-23 20:24:55", "reply_type": "Acknowledgment", "response_time_minutes": 86 }, { "id": 282, "ticket_id": 475, "agent_id": 16, "reply_text": "No response from the team, so the request was escalated.", "created_at": "2023-05-24 07:00:55", "reply_type": "Follow-up", "response_time_minutes": 44 }, { "id": 283, "ticket_id": 74, "agent_id": 33, "reply_text": "The session was cancelled — standard case, no further action.", "created_at": "2023-07-04 20:09:57", "reply_type": "Resolution", "response_time_minutes": 29 }, { "id": 284, "ticket_id": 140, "agent_id": 41, "reply_text": "The reviewer reported an urgent issue; the order was replaced.", "created_at": "2023-08-28 02:10:01", "reply_type": "Acknowledgment", "response_time_minutes": 99 }, { "id": 285, "ticket_id": 373, "agent_id": 5, "reply_text": "A standard follow-up: the payment was refunded.", "created_at": "2023-09-03 11:38:20", "reply_type": "Follow-up", "response_time_minutes": 58 }, { "id": 286, "ticket_id": 5, "agent_id": 28, "reply_text": "The account was resolved — routine case, no further action.", "created_at": "2023-12-05 12:34:07", "reply_type": "Acknowledgment", "response_time_minutes": 74 }, { "id": 287, "ticket_id": 277, "agent_id": 12, "reply_text": "Support reported a duplicate issue; the document was delayed.", "created_at": "2023-09-15 18:28:41", "reply_type": "Resolution", "response_time_minutes": 43 }, { "id": 288, "ticket_id": 356, "agent_id": 7, "reply_text": "A manual account was closed the same day.", "created_at": "2023-02-21 17:34:00", "reply_type": "Acknowledgment", "response_time_minutes": 79 }, { "id": 289, "ticket_id": 132, "agent_id": 49, "reply_text": "No response from the reviewer, so the document was rejected.", "created_at": "2023-07-14 12:13:48", "reply_type": "Resolution", "response_time_minutes": 54 }, { "id": 290, "ticket_id": 362, "agent_id": 24, "reply_text": "The courier asked for a change and the record was reviewed.", "created_at": "2023-01-27 21:24:32", "reply_type": "Acknowledgment", "response_time_minutes": 79 }, { "id": 291, "ticket_id": 98, "agent_id": 1, "reply_text": "The team confirmed the details and the report was reviewed.", "created_at": "2023-02-08 12:28:51", "reply_type": "Resolution", "response_time_minutes": 56 }, { "id": 292, "ticket_id": 309, "agent_id": 25, "reply_text": "Support reported a manual issue; the transfer was closed.", "created_at": "2023-05-08 14:06:56", "reply_type": "Acknowledgment", "response_time_minutes": 62 }, { "id": 293, "ticket_id": 374, "agent_id": 12, "reply_text": "The document was escalated after an urgent check.", "created_at": "2023-12-09 12:52:06", "reply_type": "Follow-up", "response_time_minutes": 67 }, { "id": 294, "ticket_id": 295, "agent_id": 50, "reply_text": "No response from the account owner, so the request was processed.", "created_at": "2023-05-15 09:59:16", "reply_type": "Acknowledgment", "response_time_minutes": 74 }, { "id": 295, "ticket_id": 209, "agent_id": 36, "reply_text": "Flagged as repeat. The team updated the booking.", "created_at": "2023-01-14 12:13:32", "reply_type": "Follow-up", "response_time_minutes": 83 }, { "id": 296, "ticket_id": 164, "agent_id": 49, "reply_text": "The reviewer asked for a change and the invoice was reviewed.", "created_at": "2023-11-06 22:28:15", "reply_type": "Acknowledgment", "response_time_minutes": 52 }, { "id": 297, "ticket_id": 469, "agent_id": 47, "reply_text": "Flagged as urgent. The courier approved the session.", "created_at": "2023-05-27 14:24:43", "reply_type": "Resolution", "response_time_minutes": 71 }, { "id": 298, "ticket_id": 53, "agent_id": 3, "reply_text": "Support confirmed the details and the delivery was rescheduled.", "created_at": "2023-09-23 10:08:06", "reply_type": "Resolution", "response_time_minutes": 62 }, { "id": 299, "ticket_id": 149, "agent_id": 14, "reply_text": "No response from the account owner, so the transfer was reviewed.", "created_at": "2023-05-09 16:52:09", "reply_type": "Acknowledgment", "response_time_minutes": 73 }, { "id": 300, "ticket_id": 107, "agent_id": 41, "reply_text": "The team confirmed the details and the document was reopened.", "created_at": "2023-07-13 15:42:06", "reply_type": "Acknowledgment", "response_time_minutes": 75 }, { "id": 301, "ticket_id": 241, "agent_id": 6, "reply_text": "An automatic request was reviewed the same day.", "created_at": "2023-06-08 17:09:03", "reply_type": "Acknowledgment", "response_time_minutes": 56 }, { "id": 302, "ticket_id": 418, "agent_id": 36, "reply_text": "Flagged as automatic. The team reopened the refund.", "created_at": "2023-12-30 10:32:11", "reply_type": "Acknowledgment", "response_time_minutes": 54 }, { "id": 303, "ticket_id": 440, "agent_id": 15, "reply_text": "The report was processed — routine case, no further action.", "created_at": "2023-02-26 15:53:50", "reply_type": "Acknowledgment", "response_time_minutes": 20 }, { "id": 304, "ticket_id": 354, "agent_id": 45, "reply_text": "The refund was refunded — late case, no further action.", "created_at": "2023-03-21 22:28:25", "reply_type": "Follow-up", "response_time_minutes": 39 }, { "id": 305, "ticket_id": 105, "agent_id": 37, "reply_text": "Flagged as duplicate. The team delayed the report.", "created_at": "2023-07-13 12:20:57", "reply_type": "Acknowledgment", "response_time_minutes": 62 }, { "id": 306, "ticket_id": 494, "agent_id": 29, "reply_text": "An incomplete refund was resolved the same day.", "created_at": "2023-03-30 19:07:07", "reply_type": "Follow-up", "response_time_minutes": 98 }, { "id": 307, "ticket_id": 406, "agent_id": 41, "reply_text": "Support asked for a change and the appointment was reopened.", "created_at": "2023-07-21 15:57:18", "reply_type": "Acknowledgment", "response_time_minutes": 41 }, { "id": 308, "ticket_id": 411, "agent_id": 24, "reply_text": "The invoice was cancelled after a standard check.", "created_at": "2023-01-03 01:24:44", "reply_type": "Acknowledgment", "response_time_minutes": 54 }, { "id": 309, "ticket_id": 309, "agent_id": 17, "reply_text": "A minor follow-up: the appointment was completed.", "created_at": "2023-01-18 22:52:55", "reply_type": "Follow-up", "response_time_minutes": 26 }, { "id": 310, "ticket_id": 347, "agent_id": 32, "reply_text": "The courier reported an incomplete issue; the ticket was refunded.", "created_at": "2023-04-29 10:43:26", "reply_type": "Resolution", "response_time_minutes": 64 }, { "id": 311, "ticket_id": 8, "agent_id": 44, "reply_text": "The request was replaced — routine case, no further action.", "created_at": "2023-03-30 22:00:07", "reply_type": "Acknowledgment", "response_time_minutes": 52 }, { "id": 312, "ticket_id": 10, "agent_id": 26, "reply_text": "The refund was replaced after a partial check.", "created_at": "2023-11-06 18:42:26", "reply_type": "Acknowledgment", "response_time_minutes": 50 }, { "id": 313, "ticket_id": 469, "agent_id": 40, "reply_text": "Flagged as automatic. An operator confirmed the transfer.", "created_at": "2023-01-10 21:02:52", "reply_type": "Follow-up", "response_time_minutes": 56 }, { "id": 314, "ticket_id": 109, "agent_id": 42, "reply_text": "The appointment was reviewed — routine case, no further action.", "created_at": "2023-10-29 18:15:23", "reply_type": "Follow-up", "response_time_minutes": 75 }, { "id": 315, "ticket_id": 389, "agent_id": 50, "reply_text": "Flagged as manual. The customer completed the delivery.", "created_at": "2023-07-17 16:56:00", "reply_type": "Acknowledgment", "response_time_minutes": 35 }, { "id": 316, "ticket_id": 59, "agent_id": 48, "reply_text": "A standard ticket was replaced the same day.", "created_at": "2023-02-03 23:01:00", "reply_type": "Acknowledgment", "response_time_minutes": 42 }, { "id": 317, "ticket_id": 443, "agent_id": 42, "reply_text": "A repeat follow-up: the document was replaced.", "created_at": "2023-05-15 11:45:00", "reply_type": "Acknowledgment", "response_time_minutes": 36 }, { "id": 318, "ticket_id": 362, "agent_id": 6, "reply_text": "The item was reviewed — duplicate case, no further action.", "created_at": "2023-09-15 11:37:42", "reply_type": "Acknowledgment", "response_time_minutes": 31 }, { "id": 319, "ticket_id": 42, "agent_id": 2, "reply_text": "The transfer was resolved — partial case, no further action.", "created_at": "2023-11-06 16:48:27", "reply_type": "Resolution", "response_time_minutes": 72 }, { "id": 320, "ticket_id": 296, "agent_id": 23, "reply_text": "The shipment was delayed after a routine check.", "created_at": "2023-11-07 16:41:14", "reply_type": "Acknowledgment", "response_time_minutes": 92 }, { "id": 321, "ticket_id": 482, "agent_id": 25, "reply_text": "Flagged as manual. Support reviewed the account.", "created_at": "2023-09-19 10:40:20", "reply_type": "Follow-up", "response_time_minutes": 44 }, { "id": 322, "ticket_id": 242, "agent_id": 18, "reply_text": "The report was reopened — routine case, no further action.", "created_at": "2023-04-10 20:19:58", "reply_type": "Acknowledgment", "response_time_minutes": 85 }, { "id": 323, "ticket_id": 449, "agent_id": 22, "reply_text": "The customer confirmed the details and the shipment was completed.", "created_at": "2023-01-06 18:09:33", "reply_type": "Follow-up", "response_time_minutes": 76 }, { "id": 324, "ticket_id": 104, "agent_id": 28, "reply_text": "A duplicate follow-up: the refund was resolved.", "created_at": "2023-05-04 10:40:48", "reply_type": "Acknowledgment", "response_time_minutes": 72 }, { "id": 325, "ticket_id": 437, "agent_id": 48, "reply_text": "The account owner reported an unusual issue; the ticket was closed.", "created_at": "2023-10-15 04:44:22", "reply_type": "Resolution", "response_time_minutes": 51 }, { "id": 326, "ticket_id": 142, "agent_id": 17, "reply_text": "The record was delayed after an urgent check.", "created_at": "2023-04-18 17:16:10", "reply_type": "Follow-up", "response_time_minutes": 36 }, { "id": 327, "ticket_id": 225, "agent_id": 37, "reply_text": "A routine ticket was resolved the same day.", "created_at": "2023-01-31 11:31:19", "reply_type": "Acknowledgment", "response_time_minutes": 27 }, { "id": 328, "ticket_id": 52, "agent_id": 16, "reply_text": "Flagged as minor. The reviewer rejected the payment.", "created_at": "2023-12-19 15:56:03", "reply_type": "Acknowledgment", "response_time_minutes": 73 }, { "id": 329, "ticket_id": 13, "agent_id": 11, "reply_text": "The report was reviewed following an unusual review.", "created_at": "2023-08-13 08:58:23", "reply_type": "Resolution", "response_time_minutes": 60 }, { "id": 330, "ticket_id": 410, "agent_id": 36, "reply_text": "A repeat payment was refunded the same day.", "created_at": "2023-01-14 11:34:25", "reply_type": "Resolution", "response_time_minutes": 50 }, { "id": 331, "ticket_id": 96, "agent_id": 24, "reply_text": "A duplicate transfer was confirmed the same day.", "created_at": "2023-03-07 10:03:28", "reply_type": "Resolution", "response_time_minutes": 86 }, { "id": 332, "ticket_id": 352, "agent_id": 31, "reply_text": "The item was approved after a manual check.", "created_at": "2023-03-18 10:42:03", "reply_type": "Acknowledgment", "response_time_minutes": 52 }, { "id": 333, "ticket_id": 89, "agent_id": 29, "reply_text": "No response from the customer, so the invoice was reviewed.", "created_at": "2023-09-01 16:42:15", "reply_type": "Acknowledgment", "response_time_minutes": 35 }, { "id": 334, "ticket_id": 458, "agent_id": 24, "reply_text": "The courier asked for a change and the item was processed.", "created_at": "2023-10-09 17:40:05", "reply_type": "Follow-up", "response_time_minutes": 69 }, { "id": 335, "ticket_id": 370, "agent_id": 42, "reply_text": "The reviewer reported a late issue; the appointment was processed.", "created_at": "2023-06-20 12:03:41", "reply_type": "Follow-up", "response_time_minutes": 86 }, { "id": 336, "ticket_id": 38, "agent_id": 39, "reply_text": "The ticket was rescheduled following a late review.", "created_at": "2023-02-03 19:29:23", "reply_type": "Resolution", "response_time_minutes": 64 }, { "id": 337, "ticket_id": 310, "agent_id": 43, "reply_text": "Flagged as unusual. The supplier completed the order.", "created_at": "2023-06-02 13:49:17", "reply_type": "Acknowledgment", "response_time_minutes": 48 }, { "id": 338, "ticket_id": 445, "agent_id": 11, "reply_text": "The reviewer asked for a change and the delivery was cancelled.", "created_at": "2023-06-15 20:46:45", "reply_type": "Acknowledgment", "response_time_minutes": 19 }, { "id": 339, "ticket_id": 486, "agent_id": 12, "reply_text": "A standard invoice was reviewed the same day.", "created_at": "2023-04-16 12:33:54", "reply_type": "Acknowledgment", "response_time_minutes": 80 }, { "id": 340, "ticket_id": 436, "agent_id": 16, "reply_text": "The request was escalated — manual case, no further action.", "created_at": "2023-03-12 17:28:59", "reply_type": "Acknowledgment", "response_time_minutes": 60 }, { "id": 341, "ticket_id": 486, "agent_id": 18, "reply_text": "The booking was reviewed — late case, no further action.", "created_at": "2023-09-29 07:47:25", "reply_type": "Acknowledgment", "response_time_minutes": 49 }, { "id": 342, "ticket_id": 112, "agent_id": 9, "reply_text": "The report was delayed following an urgent review.", "created_at": "2023-12-14 18:46:50", "reply_type": "Resolution", "response_time_minutes": 84 }, { "id": 343, "ticket_id": 436, "agent_id": 17, "reply_text": "A standard follow-up: the delivery was confirmed.", "created_at": "2023-11-22 00:57:01", "reply_type": "Acknowledgment", "response_time_minutes": 69 }, { "id": 344, "ticket_id": 395, "agent_id": 1, "reply_text": "No response from the customer, so the item was rejected.", "created_at": "2023-11-16 19:16:57", "reply_type": "Acknowledgment", "response_time_minutes": 70 }, { "id": 345, "ticket_id": 415, "agent_id": 49, "reply_text": "The transfer was replaced after an incomplete check.", "created_at": "2023-10-09 12:32:55", "reply_type": "Acknowledgment", "response_time_minutes": 50 }, { "id": 346, "ticket_id": 330, "agent_id": 38, "reply_text": "The session was updated after an incomplete check.", "created_at": "2023-04-15 11:52:47", "reply_type": "Resolution", "response_time_minutes": 53 }, { "id": 347, "ticket_id": 343, "agent_id": 18, "reply_text": "The document was rescheduled after a routine check.", "created_at": "2023-06-25 17:33:41", "reply_type": "Resolution", "response_time_minutes": 64 }, { "id": 348, "ticket_id": 84, "agent_id": 27, "reply_text": "Support reported a partial issue; the account was reopened.", "created_at": "2023-04-17 16:36:20", "reply_type": "Acknowledgment", "response_time_minutes": 51 }, { "id": 349, "ticket_id": 45, "agent_id": 2, "reply_text": "The invoice was reviewed following a late review.", "created_at": "2023-05-25 08:49:48", "reply_type": "Acknowledgment", "response_time_minutes": 58 }, { "id": 350, "ticket_id": 166, "agent_id": 46, "reply_text": "The claim was approved after a partial check.", "created_at": "2023-02-14 12:36:30", "reply_type": "Acknowledgment", "response_time_minutes": 59 }, { "id": 351, "ticket_id": 103, "agent_id": 36, "reply_text": "The account owner reported an automatic issue; the payment was closed.", "created_at": "2023-06-04 18:35:45", "reply_type": "Acknowledgment", "response_time_minutes": 66 }, { "id": 352, "ticket_id": 403, "agent_id": 17, "reply_text": "The document was confirmed after a repeat check.", "created_at": "2023-07-22 09:54:15", "reply_type": "Follow-up", "response_time_minutes": 61 }, { "id": 353, "ticket_id": 404, "agent_id": 1, "reply_text": "The customer reported a late issue; the item was rejected.", "created_at": "2023-06-27 20:07:26", "reply_type": "Acknowledgment", "response_time_minutes": 61 }, { "id": 354, "ticket_id": 250, "agent_id": 32, "reply_text": "The request was closed following an automatic review.", "created_at": "2023-03-25 14:13:16", "reply_type": "Acknowledgment", "response_time_minutes": 79 }, { "id": 355, "ticket_id": 461, "agent_id": 21, "reply_text": "Support asked for a change and the order was rescheduled.", "created_at": "2023-07-25 21:37:42", "reply_type": "Acknowledgment", "response_time_minutes": 64 }, { "id": 356, "ticket_id": 262, "agent_id": 1, "reply_text": "A partial follow-up: the report was closed.", "created_at": "2023-07-24 14:36:05", "reply_type": "Resolution", "response_time_minutes": 53 }, { "id": 357, "ticket_id": 287, "agent_id": 14, "reply_text": "Flagged as duplicate. The customer delayed the refund.", "created_at": "2023-08-23 06:12:34", "reply_type": "Resolution", "response_time_minutes": 93 }, { "id": 358, "ticket_id": 437, "agent_id": 17, "reply_text": "The delivery was rejected — standard case, no further action.", "created_at": "2023-03-18 15:48:49", "reply_type": "Resolution", "response_time_minutes": 77 }, { "id": 359, "ticket_id": 301, "agent_id": 7, "reply_text": "No response from the reviewer, so the record was completed.", "created_at": "2023-09-03 15:00:06", "reply_type": "Resolution", "response_time_minutes": 37 }, { "id": 360, "ticket_id": 207, "agent_id": 47, "reply_text": "The refund was resolved after a minor check.", "created_at": "2023-04-13 18:20:49", "reply_type": "Resolution", "response_time_minutes": 53 }, { "id": 361, "ticket_id": 468, "agent_id": 45, "reply_text": "No response from the account owner, so the shipment was updated.", "created_at": "2023-08-14 09:18:42", "reply_type": "Resolution", "response_time_minutes": 46 }, { "id": 362, "ticket_id": 79, "agent_id": 32, "reply_text": "A partial claim was rejected the same day.", "created_at": "2023-07-30 18:12:36", "reply_type": "Acknowledgment", "response_time_minutes": 90 }, { "id": 363, "ticket_id": 115, "agent_id": 46, "reply_text": "The supplier confirmed the details and the claim was delayed.", "created_at": "2023-07-07 07:29:16", "reply_type": "Resolution", "response_time_minutes": 34 }, { "id": 364, "ticket_id": 329, "agent_id": 16, "reply_text": "An urgent appointment was delayed the same day.", "created_at": "2023-01-20 10:27:38", "reply_type": "Acknowledgment", "response_time_minutes": 83 }, { "id": 365, "ticket_id": 270, "agent_id": 50, "reply_text": "The account owner confirmed the details and the document was rejected.", "created_at": "2023-10-11 18:25:27", "reply_type": "Acknowledgment", "response_time_minutes": 68 }, { "id": 366, "ticket_id": 59, "agent_id": 32, "reply_text": "The refund was escalated following an unusual review.", "created_at": "2023-01-24 11:43:58", "reply_type": "Resolution", "response_time_minutes": 39 }, { "id": 367, "ticket_id": 32, "agent_id": 3, "reply_text": "The supplier confirmed the details and the refund was completed.", "created_at": "2023-02-21 02:06:23", "reply_type": "Follow-up", "response_time_minutes": 74 }, { "id": 368, "ticket_id": 18, "agent_id": 7, "reply_text": "Flagged as urgent. The team confirmed the request.", "created_at": "2023-09-30 15:45:53", "reply_type": "Resolution", "response_time_minutes": 77 }, { "id": 369, "ticket_id": 119, "agent_id": 45, "reply_text": "The payment was confirmed after a minor check.", "created_at": "2023-04-29 06:43:56", "reply_type": "Acknowledgment", "response_time_minutes": 76 }, { "id": 370, "ticket_id": 146, "agent_id": 23, "reply_text": "A standard follow-up: the order was reopened.", "created_at": "2023-01-18 06:50:13", "reply_type": "Resolution", "response_time_minutes": 60 }, { "id": 371, "ticket_id": 257, "agent_id": 39, "reply_text": "No response from support, so the ticket was reviewed.", "created_at": "2023-01-08 17:36:35", "reply_type": "Follow-up", "response_time_minutes": 70 }, { "id": 372, "ticket_id": 476, "agent_id": 24, "reply_text": "The shipment was delayed — minor case, no further action.", "created_at": "2023-07-14 11:13:58", "reply_type": "Follow-up", "response_time_minutes": 44 }, { "id": 373, "ticket_id": 306, "agent_id": 36, "reply_text": "The customer asked for a change and the report was refunded.", "created_at": "2023-04-29 16:00:39", "reply_type": "Resolution", "response_time_minutes": 33 }, { "id": 374, "ticket_id": 94, "agent_id": 50, "reply_text": "Flagged as urgent. The reviewer resolved the claim.", "created_at": "2023-07-03 11:48:07", "reply_type": "Follow-up", "response_time_minutes": 44 }, { "id": 375, "ticket_id": 433, "agent_id": 48, "reply_text": "The transfer was cancelled after a minor check.", "created_at": "2023-08-14 10:28:41", "reply_type": "Follow-up", "response_time_minutes": 64 }, { "id": 376, "ticket_id": 229, "agent_id": 46, "reply_text": "The customer confirmed the details and the session was rejected.", "created_at": "2023-03-14 12:27:33", "reply_type": "Resolution", "response_time_minutes": 49 }, { "id": 377, "ticket_id": 104, "agent_id": 31, "reply_text": "The reviewer reported a partial issue; the request was refunded.", "created_at": "2023-03-06 18:58:57", "reply_type": "Acknowledgment", "response_time_minutes": 27 }, { "id": 378, "ticket_id": 250, "agent_id": 12, "reply_text": "Flagged as manual. An operator closed the item.", "created_at": "2023-06-22 10:09:44", "reply_type": "Acknowledgment", "response_time_minutes": 42 }, { "id": 379, "ticket_id": 98, "agent_id": 8, "reply_text": "The courier asked for a change and the appointment was replaced.", "created_at": "2023-05-16 20:26:09", "reply_type": "Acknowledgment", "response_time_minutes": 68 }, { "id": 380, "ticket_id": 346, "agent_id": 50, "reply_text": "The session was resolved after a minor check.", "created_at": "2023-11-27 18:17:49", "reply_type": "Resolution", "response_time_minutes": 72 }, { "id": 381, "ticket_id": 139, "agent_id": 14, "reply_text": "The account was closed after an incomplete check.", "created_at": "2023-01-08 20:40:04", "reply_type": "Follow-up", "response_time_minutes": 79 }, { "id": 382, "ticket_id": 36, "agent_id": 33, "reply_text": "The team asked for a change and the delivery was approved.", "created_at": "2023-03-29 11:11:08", "reply_type": "Acknowledgment", "response_time_minutes": 73 }, { "id": 383, "ticket_id": 393, "agent_id": 37, "reply_text": "A minor invoice was replaced the same day.", "created_at": "2023-07-25 10:31:22", "reply_type": "Resolution", "response_time_minutes": 23 }, { "id": 384, "ticket_id": 470, "agent_id": 48, "reply_text": "Flagged as repeat. The supplier updated the invoice.", "created_at": "2023-05-12 19:16:40", "reply_type": "Resolution", "response_time_minutes": 85 }, { "id": 385, "ticket_id": 371, "agent_id": 7, "reply_text": "An unusual account was approved the same day.", "created_at": "2023-06-05 17:48:13", "reply_type": "Acknowledgment", "response_time_minutes": 86 }, { "id": 386, "ticket_id": 467, "agent_id": 20, "reply_text": "Flagged as incomplete. Support reopened the request.", "created_at": "2023-07-03 14:33:21", "reply_type": "Acknowledgment", "response_time_minutes": 97 }, { "id": 387, "ticket_id": 309, "agent_id": 48, "reply_text": "The session was reviewed following an automatic review.", "created_at": "2023-01-27 20:42:16", "reply_type": "Resolution", "response_time_minutes": 38 }, { "id": 388, "ticket_id": 381, "agent_id": 19, "reply_text": "An incomplete follow-up: the invoice was delayed.", "created_at": "2023-06-04 21:15:18", "reply_type": "Acknowledgment", "response_time_minutes": 60 }, { "id": 389, "ticket_id": 488, "agent_id": 13, "reply_text": "The reviewer confirmed the details and the item was reopened.", "created_at": "2023-10-20 20:39:02", "reply_type": "Acknowledgment", "response_time_minutes": 58 }, { "id": 390, "ticket_id": 284, "agent_id": 25, "reply_text": "Flagged as partial. The account owner replaced the document.", "created_at": "2023-01-18 16:29:34", "reply_type": "Acknowledgment", "response_time_minutes": 67 }, { "id": 391, "ticket_id": 424, "agent_id": 30, "reply_text": "An unusual follow-up: the item was rejected.", "created_at": "2023-03-09 17:40:38", "reply_type": "Follow-up", "response_time_minutes": 89 }, { "id": 392, "ticket_id": 171, "agent_id": 7, "reply_text": "The team confirmed the details and the report was rejected.", "created_at": "2023-08-23 12:11:32", "reply_type": "Resolution", "response_time_minutes": 88 }, { "id": 393, "ticket_id": 123, "agent_id": 8, "reply_text": "The document was resolved after a repeat check.", "created_at": "2023-09-12 11:43:29", "reply_type": "Acknowledgment", "response_time_minutes": 70 }, { "id": 394, "ticket_id": 309, "agent_id": 40, "reply_text": "The account owner asked for a change and the request was resolved.", "created_at": "2023-04-15 13:43:08", "reply_type": "Acknowledgment", "response_time_minutes": 93 }, { "id": 395, "ticket_id": 225, "agent_id": 20, "reply_text": "An operator asked for a change and the shipment was resolved.", "created_at": "2023-02-24 16:56:20", "reply_type": "Resolution", "response_time_minutes": 67 }, { "id": 396, "ticket_id": 380, "agent_id": 34, "reply_text": "Flagged as repeat. Support reviewed the booking.", "created_at": "2023-02-03 08:23:23", "reply_type": "Acknowledgment", "response_time_minutes": 45 }, { "id": 397, "ticket_id": 206, "agent_id": 14, "reply_text": "The reviewer reported a standard issue; the appointment was refunded.", "created_at": "2023-03-16 16:16:49", "reply_type": "Follow-up", "response_time_minutes": 62 }, { "id": 398, "ticket_id": 183, "agent_id": 45, "reply_text": "A minor follow-up: the document was escalated.", "created_at": "2023-06-28 09:49:04", "reply_type": "Acknowledgment", "response_time_minutes": 45 }, { "id": 399, "ticket_id": 497, "agent_id": 5, "reply_text": "The claim was rejected following a duplicate review.", "created_at": "2023-12-27 21:50:25", "reply_type": "Acknowledgment", "response_time_minutes": 26 }, { "id": 400, "ticket_id": 470, "agent_id": 27, "reply_text": "The supplier asked for a change and the document was reviewed.", "created_at": "2023-03-11 15:52:53", "reply_type": "Acknowledgment", "response_time_minutes": 42 }, { "id": 401, "ticket_id": 187, "agent_id": 7, "reply_text": "The account owner confirmed the details and the account was delayed.", "created_at": "2023-11-04 11:10:42", "reply_type": "Acknowledgment", "response_time_minutes": 48 }, { "id": 402, "ticket_id": 409, "agent_id": 18, "reply_text": "A standard document was updated the same day.", "created_at": "2023-09-02 21:27:24", "reply_type": "Resolution", "response_time_minutes": 46 }, { "id": 403, "ticket_id": 249, "agent_id": 35, "reply_text": "The customer confirmed the details and the request was refunded.", "created_at": "2023-10-08 20:11:47", "reply_type": "Acknowledgment", "response_time_minutes": 31 }, { "id": 404, "ticket_id": 368, "agent_id": 38, "reply_text": "The reviewer confirmed the details and the order was updated.", "created_at": "2023-12-26 19:04:54", "reply_type": "Follow-up", "response_time_minutes": 75 }, { "id": 405, "ticket_id": 458, "agent_id": 23, "reply_text": "No response from an operator, so the order was cancelled.", "created_at": "2023-01-03 15:04:38", "reply_type": "Acknowledgment", "response_time_minutes": 47 }, { "id": 406, "ticket_id": 458, "agent_id": 5, "reply_text": "No response from the courier, so the claim was completed.", "created_at": "2023-04-17 13:50:59", "reply_type": "Acknowledgment", "response_time_minutes": 52 }, { "id": 407, "ticket_id": 100, "agent_id": 6, "reply_text": "The booking was closed after a routine check.", "created_at": "2023-10-06 09:33:12", "reply_type": "Resolution", "response_time_minutes": 37 }, { "id": 408, "ticket_id": 335, "agent_id": 44, "reply_text": "An operator reported an urgent issue; the record was cancelled.", "created_at": "2023-01-24 10:59:38", "reply_type": "Acknowledgment", "response_time_minutes": 83 }, { "id": 409, "ticket_id": 329, "agent_id": 8, "reply_text": "An operator confirmed the details and the document was approved.", "created_at": "2023-05-06 18:05:47", "reply_type": "Resolution", "response_time_minutes": 60 }, { "id": 410, "ticket_id": 381, "agent_id": 50, "reply_text": "No response from the customer, so the payment was approved.", "created_at": "2023-12-02 00:57:19", "reply_type": "Acknowledgment", "response_time_minutes": 76 }, { "id": 411, "ticket_id": 480, "agent_id": 36, "reply_text": "The item was reviewed — routine case, no further action.", "created_at": "2023-04-14 20:47:56", "reply_type": "Acknowledgment", "response_time_minutes": 62 }, { "id": 412, "ticket_id": 258, "agent_id": 4, "reply_text": "The reviewer reported a minor issue; the ticket was rejected.", "created_at": "2023-02-21 11:48:12", "reply_type": "Resolution", "response_time_minutes": 74 }, { "id": 413, "ticket_id": 138, "agent_id": 22, "reply_text": "The courier reported a routine issue; the record was delayed.", "created_at": "2023-08-07 11:55:18", "reply_type": "Resolution", "response_time_minutes": 72 }, { "id": 414, "ticket_id": 54, "agent_id": 47, "reply_text": "An automatic refund was reopened the same day.", "created_at": "2023-09-15 14:20:29", "reply_type": "Resolution", "response_time_minutes": 49 }, { "id": 415, "ticket_id": 248, "agent_id": 37, "reply_text": "The supplier asked for a change and the delivery was rescheduled.", "created_at": "2023-09-16 08:16:05", "reply_type": "Acknowledgment", "response_time_minutes": 48 }, { "id": 416, "ticket_id": 268, "agent_id": 38, "reply_text": "The appointment was rejected after a late check.", "created_at": "2023-05-05 09:24:33", "reply_type": "Follow-up", "response_time_minutes": 47 }, { "id": 417, "ticket_id": 243, "agent_id": 4, "reply_text": "The customer confirmed the details and the booking was replaced.", "created_at": "2023-10-18 20:38:54", "reply_type": "Acknowledgment", "response_time_minutes": 31 }, { "id": 418, "ticket_id": 383, "agent_id": 41, "reply_text": "The document was refunded following a repeat review.", "created_at": "2023-04-17 11:26:27", "reply_type": "Resolution", "response_time_minutes": 74 }, { "id": 419, "ticket_id": 480, "agent_id": 23, "reply_text": "An operator reported a late issue; the request was reopened.", "created_at": "2023-11-19 11:18:51", "reply_type": "Acknowledgment", "response_time_minutes": 61 }, { "id": 420, "ticket_id": 184, "agent_id": 25, "reply_text": "Flagged as incomplete. The team delayed the order.", "created_at": "2023-12-06 12:03:40", "reply_type": "Acknowledgment", "response_time_minutes": 79 }, { "id": 421, "ticket_id": 269, "agent_id": 46, "reply_text": "Flagged as urgent. The team resolved the request.", "created_at": "2023-12-11 16:58:08", "reply_type": "Follow-up", "response_time_minutes": 67 }, { "id": 422, "ticket_id": 276, "agent_id": 11, "reply_text": "The record was resolved following a duplicate review.", "created_at": "2023-09-23 18:21:40", "reply_type": "Follow-up", "response_time_minutes": 41 }, { "id": 423, "ticket_id": 263, "agent_id": 45, "reply_text": "The shipment was processed — late case, no further action.", "created_at": "2023-01-28 13:47:37", "reply_type": "Acknowledgment", "response_time_minutes": 78 }, { "id": 424, "ticket_id": 255, "agent_id": 48, "reply_text": "The supplier reported a standard issue; the request was completed.", "created_at": "2023-09-24 13:57:28", "reply_type": "Acknowledgment", "response_time_minutes": 43 }, { "id": 425, "ticket_id": 38, "agent_id": 8, "reply_text": "An operator reported an automatic issue; the request was escalated.", "created_at": "2023-07-12 19:05:38", "reply_type": "Follow-up", "response_time_minutes": 38 }, { "id": 426, "ticket_id": 468, "agent_id": 49, "reply_text": "No response from an operator, so the item was resolved.", "created_at": "2023-03-15 20:56:39", "reply_type": "Resolution", "response_time_minutes": 41 }, { "id": 427, "ticket_id": 153, "agent_id": 46, "reply_text": "The team asked for a change and the item was confirmed.", "created_at": "2023-01-23 08:51:40", "reply_type": "Resolution", "response_time_minutes": 58 }, { "id": 428, "ticket_id": 17, "agent_id": 30, "reply_text": "A partial follow-up: the appointment was updated.", "created_at": "2023-08-25 13:21:20", "reply_type": "Acknowledgment", "response_time_minutes": 56 }, { "id": 429, "ticket_id": 250, "agent_id": 12, "reply_text": "The courier confirmed the details and the delivery was updated.", "created_at": "2023-04-26 17:25:35", "reply_type": "Follow-up", "response_time_minutes": 59 }, { "id": 430, "ticket_id": 439, "agent_id": 35, "reply_text": "Flagged as urgent. The supplier escalated the record.", "created_at": "2023-10-28 10:22:24", "reply_type": "Acknowledgment", "response_time_minutes": 45 }, { "id": 431, "ticket_id": 263, "agent_id": 42, "reply_text": "The delivery was replaced — urgent case, no further action.", "created_at": "2023-03-14 12:41:57", "reply_type": "Acknowledgment", "response_time_minutes": 37 }, { "id": 432, "ticket_id": 159, "agent_id": 32, "reply_text": "The transfer was cancelled following a repeat review.", "created_at": "2023-09-24 14:21:31", "reply_type": "Acknowledgment", "response_time_minutes": 54 }, { "id": 433, "ticket_id": 110, "agent_id": 29, "reply_text": "The customer reported a duplicate issue; the ticket was updated.", "created_at": "2023-07-01 10:25:07", "reply_type": "Follow-up", "response_time_minutes": 55 }, { "id": 434, "ticket_id": 187, "agent_id": 13, "reply_text": "The invoice was closed — urgent case, no further action.", "created_at": "2023-07-07 11:12:12", "reply_type": "Acknowledgment", "response_time_minutes": 69 }, { "id": 435, "ticket_id": 145, "agent_id": 22, "reply_text": "The appointment was replaced — duplicate case, no further action.", "created_at": "2023-02-17 16:38:38", "reply_type": "Acknowledgment", "response_time_minutes": 36 }, { "id": 436, "ticket_id": 140, "agent_id": 23, "reply_text": "The supplier asked for a change and the delivery was approved.", "created_at": "2023-12-29 21:31:28", "reply_type": "Follow-up", "response_time_minutes": 35 }, { "id": 437, "ticket_id": 362, "agent_id": 13, "reply_text": "The refund was completed after a partial check.", "created_at": "2023-11-23 12:55:37", "reply_type": "Resolution", "response_time_minutes": 60 }, { "id": 438, "ticket_id": 46, "agent_id": 4, "reply_text": "An automatic delivery was approved the same day.", "created_at": "2023-11-28 17:20:29", "reply_type": "Resolution", "response_time_minutes": 50 }, { "id": 439, "ticket_id": 46, "agent_id": 13, "reply_text": "An automatic appointment was delayed the same day.", "created_at": "2023-02-07 08:37:20", "reply_type": "Acknowledgment", "response_time_minutes": 58 }, { "id": 440, "ticket_id": 43, "agent_id": 3, "reply_text": "No response from the team, so the order was reviewed.", "created_at": "2023-08-29 10:23:27", "reply_type": "Resolution", "response_time_minutes": 68 }, { "id": 441, "ticket_id": 118, "agent_id": 47, "reply_text": "The team asked for a change and the order was reviewed.", "created_at": "2023-09-29 15:17:02", "reply_type": "Resolution", "response_time_minutes": 39 }, { "id": 442, "ticket_id": 209, "agent_id": 16, "reply_text": "The record was processed following a repeat review.", "created_at": "2023-03-13 09:42:30", "reply_type": "Resolution", "response_time_minutes": 64 }, { "id": 443, "ticket_id": 159, "agent_id": 19, "reply_text": "The order was rescheduled after a routine check.", "created_at": "2023-11-11 17:58:32", "reply_type": "Acknowledgment", "response_time_minutes": 56 }, { "id": 444, "ticket_id": 15, "agent_id": 23, "reply_text": "The payment was closed following a routine review.", "created_at": "2023-06-03 20:17:00", "reply_type": "Acknowledgment", "response_time_minutes": 66 }, { "id": 445, "ticket_id": 188, "agent_id": 13, "reply_text": "Flagged as duplicate. The team escalated the transfer.", "created_at": "2023-08-06 15:51:10", "reply_type": "Follow-up", "response_time_minutes": 55 }, { "id": 446, "ticket_id": 452, "agent_id": 32, "reply_text": "The transfer was resolved after a minor check.", "created_at": "2023-01-02 17:23:14", "reply_type": "Acknowledgment", "response_time_minutes": 50 }, { "id": 447, "ticket_id": 433, "agent_id": 2, "reply_text": "A late follow-up: the appointment was refunded.", "created_at": "2023-01-30 21:54:42", "reply_type": "Follow-up", "response_time_minutes": 51 }, { "id": 448, "ticket_id": 445, "agent_id": 31, "reply_text": "The document was refunded following an incomplete review.", "created_at": "2023-02-09 19:47:03", "reply_type": "Follow-up", "response_time_minutes": 60 }, { "id": 449, "ticket_id": 413, "agent_id": 10, "reply_text": "A standard claim was escalated the same day.", "created_at": "2023-11-29 16:36:11", "reply_type": "Follow-up", "response_time_minutes": 44 }, { "id": 450, "ticket_id": 130, "agent_id": 8, "reply_text": "The request was completed after a standard check.", "created_at": "2023-08-22 09:42:36", "reply_type": "Follow-up", "response_time_minutes": 34 }, { "id": 451, "ticket_id": 400, "agent_id": 33, "reply_text": "The invoice was approved following a minor review.", "created_at": "2023-10-05 19:29:53", "reply_type": "Follow-up", "response_time_minutes": 73 }, { "id": 452, "ticket_id": 97, "agent_id": 44, "reply_text": "The account owner reported a manual issue; the booking was resolved.", "created_at": "2023-06-09 20:55:40", "reply_type": "Follow-up", "response_time_minutes": 47 }, { "id": 453, "ticket_id": 43, "agent_id": 4, "reply_text": "The reviewer confirmed the details and the document was reviewed.", "created_at": "2023-04-03 08:44:47", "reply_type": "Follow-up", "response_time_minutes": 32 }, { "id": 454, "ticket_id": 62, "agent_id": 15, "reply_text": "Flagged as minor. Support delayed the refund.", "created_at": "2023-01-18 09:42:53", "reply_type": "Resolution", "response_time_minutes": 56 }, { "id": 455, "ticket_id": 282, "agent_id": 36, "reply_text": "Flagged as duplicate. The customer reviewed the invoice.", "created_at": "2023-12-29 11:06:56", "reply_type": "Follow-up", "response_time_minutes": 62 }, { "id": 456, "ticket_id": 327, "agent_id": 29, "reply_text": "The customer confirmed the details and the booking was updated.", "created_at": "2023-04-21 08:22:07", "reply_type": "Acknowledgment", "response_time_minutes": 59 }, { "id": 457, "ticket_id": 401, "agent_id": 16, "reply_text": "The invoice was closed following a routine review.", "created_at": "2023-03-12 11:41:16", "reply_type": "Follow-up", "response_time_minutes": 46 }, { "id": 458, "ticket_id": 292, "agent_id": 28, "reply_text": "An urgent transfer was cancelled the same day.", "created_at": "2023-01-13 12:35:39", "reply_type": "Resolution", "response_time_minutes": 51 }, { "id": 459, "ticket_id": 131, "agent_id": 1, "reply_text": "The reviewer reported a duplicate issue; the booking was resolved.", "created_at": "2023-09-09 12:40:47", "reply_type": "Follow-up", "response_time_minutes": 61 }, { "id": 460, "ticket_id": 406, "agent_id": 36, "reply_text": "The courier reported a standard issue; the order was delayed.", "created_at": "2023-12-08 16:35:24", "reply_type": "Resolution", "response_time_minutes": 44 }, { "id": 461, "ticket_id": 483, "agent_id": 1, "reply_text": "The team confirmed the details and the ticket was reviewed.", "created_at": "2023-10-03 20:47:56", "reply_type": "Follow-up", "response_time_minutes": 81 }, { "id": 462, "ticket_id": 195, "agent_id": 12, "reply_text": "No response from the team, so the delivery was reviewed.", "created_at": "2023-10-13 18:08:15", "reply_type": "Acknowledgment", "response_time_minutes": 76 }, { "id": 463, "ticket_id": 17, "agent_id": 42, "reply_text": "The document was completed after a standard check.", "created_at": "2023-09-04 21:00:01", "reply_type": "Acknowledgment", "response_time_minutes": 33 }, { "id": 464, "ticket_id": 307, "agent_id": 18, "reply_text": "Flagged as automatic. The reviewer closed the booking.", "created_at": "2023-05-04 20:09:51", "reply_type": "Follow-up", "response_time_minutes": 21 }, { "id": 465, "ticket_id": 252, "agent_id": 27, "reply_text": "Flagged as urgent. The account owner resolved the item.", "created_at": "2023-01-23 15:37:26", "reply_type": "Resolution", "response_time_minutes": 64 }, { "id": 466, "ticket_id": 205, "agent_id": 22, "reply_text": "The shipment was confirmed — manual case, no further action.", "created_at": "2023-11-18 11:10:30", "reply_type": "Resolution", "response_time_minutes": 63 }, { "id": 467, "ticket_id": 272, "agent_id": 36, "reply_text": "The team asked for a change and the delivery was approved.", "created_at": "2023-12-24 00:53:57", "reply_type": "Resolution", "response_time_minutes": 53 }, { "id": 468, "ticket_id": 42, "agent_id": 27, "reply_text": "Flagged as standard. The supplier reviewed the account.", "created_at": "2023-05-14 18:47:21", "reply_type": "Follow-up", "response_time_minutes": 55 }, { "id": 469, "ticket_id": 485, "agent_id": 5, "reply_text": "A manual appointment was processed the same day.", "created_at": "2023-12-30 06:18:44", "reply_type": "Acknowledgment", "response_time_minutes": 81 }, { "id": 470, "ticket_id": 407, "agent_id": 8, "reply_text": "The account owner confirmed the details and the item was escalated.", "created_at": "2023-06-28 10:39:19", "reply_type": "Resolution", "response_time_minutes": 40 }, { "id": 471, "ticket_id": 147, "agent_id": 42, "reply_text": "An operator asked for a change and the claim was closed.", "created_at": "2023-03-30 20:01:13", "reply_type": "Follow-up", "response_time_minutes": 57 }, { "id": 472, "ticket_id": 456, "agent_id": 33, "reply_text": "The item was cancelled following a partial review.", "created_at": "2023-06-05 13:48:15", "reply_type": "Follow-up", "response_time_minutes": 54 }, { "id": 473, "ticket_id": 405, "agent_id": 27, "reply_text": "No response from support, so the claim was approved.", "created_at": "2023-03-01 13:48:33", "reply_type": "Resolution", "response_time_minutes": 57 }, { "id": 474, "ticket_id": 155, "agent_id": 3, "reply_text": "The account owner confirmed the details and the order was escalated.", "created_at": "2023-11-18 19:33:05", "reply_type": "Follow-up", "response_time_minutes": 73 }, { "id": 475, "ticket_id": 446, "agent_id": 14, "reply_text": "A duplicate claim was delayed the same day.", "created_at": "2023-05-16 20:01:25", "reply_type": "Resolution", "response_time_minutes": 81 }, { "id": 476, "ticket_id": 296, "agent_id": 15, "reply_text": "A late follow-up: the shipment was refunded.", "created_at": "2023-11-28 12:43:00", "reply_type": "Acknowledgment", "response_time_minutes": 72 }, { "id": 477, "ticket_id": 340, "agent_id": 33, "reply_text": "An incomplete transfer was cancelled the same day.", "created_at": "2023-05-23 18:58:46", "reply_type": "Follow-up", "response_time_minutes": 34 }, { "id": 478, "ticket_id": 257, "agent_id": 20, "reply_text": "The reviewer confirmed the details and the delivery was reopened.", "created_at": "2023-06-17 09:41:37", "reply_type": "Acknowledgment", "response_time_minutes": 13 }, { "id": 479, "ticket_id": 57, "agent_id": 17, "reply_text": "An operator asked for a change and the document was reopened.", "created_at": "2023-10-05 20:05:08", "reply_type": "Resolution", "response_time_minutes": 48 }, { "id": 480, "ticket_id": 137, "agent_id": 29, "reply_text": "An automatic appointment was escalated the same day.", "created_at": "2023-12-09 17:26:00", "reply_type": "Resolution", "response_time_minutes": 65 }, { "id": 481, "ticket_id": 135, "agent_id": 2, "reply_text": "No response from support, so the request was refunded.", "created_at": "2023-11-02 23:01:14", "reply_type": "Acknowledgment", "response_time_minutes": 82 }, { "id": 482, "ticket_id": 25, "agent_id": 25, "reply_text": "An incomplete follow-up: the record was processed.", "created_at": "2023-11-22 21:17:54", "reply_type": "Resolution", "response_time_minutes": 73 }, { "id": 483, "ticket_id": 331, "agent_id": 18, "reply_text": "The claim was completed following a late review.", "created_at": "2023-11-16 08:43:57", "reply_type": "Acknowledgment", "response_time_minutes": 78 }, { "id": 484, "ticket_id": 239, "agent_id": 48, "reply_text": "No response from support, so the payment was replaced.", "created_at": "2023-09-08 15:29:24", "reply_type": "Acknowledgment", "response_time_minutes": 82 }, { "id": 485, "ticket_id": 93, "agent_id": 9, "reply_text": "The appointment was reviewed following a repeat review.", "created_at": "2023-03-12 18:14:53", "reply_type": "Acknowledgment", "response_time_minutes": 55 }, { "id": 486, "ticket_id": 108, "agent_id": 21, "reply_text": "A duplicate ticket was cancelled the same day.", "created_at": "2023-03-15 10:01:14", "reply_type": "Acknowledgment", "response_time_minutes": 66 }, { "id": 487, "ticket_id": 407, "agent_id": 33, "reply_text": "The session was refunded — incomplete case, no further action.", "created_at": "2023-10-01 22:01:37", "reply_type": "Resolution", "response_time_minutes": 22 }, { "id": 488, "ticket_id": 119, "agent_id": 44, "reply_text": "Flagged as standard. Support escalated the report.", "created_at": "2023-07-22 18:43:44", "reply_type": "Acknowledgment", "response_time_minutes": 96 }, { "id": 489, "ticket_id": 138, "agent_id": 26, "reply_text": "The request was delayed after a manual check.", "created_at": "2023-10-19 11:53:47", "reply_type": "Acknowledgment", "response_time_minutes": 45 }, { "id": 490, "ticket_id": 483, "agent_id": 46, "reply_text": "The ticket was closed after a minor check.", "created_at": "2023-09-01 18:04:44", "reply_type": "Acknowledgment", "response_time_minutes": 57 }, { "id": 491, "ticket_id": 255, "agent_id": 37, "reply_text": "The record was confirmed following an automatic review.", "created_at": "2023-09-06 04:28:45", "reply_type": "Acknowledgment", "response_time_minutes": 79 }, { "id": 492, "ticket_id": 132, "agent_id": 14, "reply_text": "A standard order was reopened the same day.", "created_at": "2023-02-05 10:45:51", "reply_type": "Acknowledgment", "response_time_minutes": 32 }, { "id": 493, "ticket_id": 12, "agent_id": 16, "reply_text": "An urgent order was processed the same day.", "created_at": "2023-01-19 19:11:11", "reply_type": "Resolution", "response_time_minutes": 44 }, { "id": 494, "ticket_id": 73, "agent_id": 8, "reply_text": "The supplier reported an unusual issue; the ticket was reviewed.", "created_at": "2023-02-22 22:50:26", "reply_type": "Acknowledgment", "response_time_minutes": 36 }, { "id": 495, "ticket_id": 78, "agent_id": 3, "reply_text": "The customer asked for a change and the item was rejected.", "created_at": "2023-07-07 19:10:30", "reply_type": "Acknowledgment", "response_time_minutes": 38 }, { "id": 496, "ticket_id": 25, "agent_id": 27, "reply_text": "The ticket was updated — minor case, no further action.", "created_at": "2023-01-04 21:56:44", "reply_type": "Acknowledgment", "response_time_minutes": 88 }, { "id": 497, "ticket_id": 185, "agent_id": 9, "reply_text": "An operator confirmed the details and the document was updated.", "created_at": "2023-01-15 14:56:35", "reply_type": "Resolution", "response_time_minutes": 66 }, { "id": 498, "ticket_id": 400, "agent_id": 49, "reply_text": "An incomplete account was replaced the same day.", "created_at": "2023-04-09 13:14:37", "reply_type": "Acknowledgment", "response_time_minutes": 51 }, { "id": 499, "ticket_id": 2, "agent_id": 36, "reply_text": "No response from the reviewer, so the appointment was escalated.", "created_at": "2023-07-12 11:16:04", "reply_type": "Acknowledgment", "response_time_minutes": 59 }, { "id": 500, "ticket_id": 389, "agent_id": 13, "reply_text": "A routine follow-up: the record was reopened.", "created_at": "2023-06-22 08:47:39", "reply_type": "Resolution", "response_time_minutes": 53 }, { "id": 501, "ticket_id": 393, "agent_id": 3, "reply_text": "A standard shipment was reviewed the same day.", "created_at": "2023-12-17 00:44:41", "reply_type": "Follow-up", "response_time_minutes": 64 }, { "id": 502, "ticket_id": 217, "agent_id": 20, "reply_text": "The delivery was resolved after an urgent check.", "created_at": "2023-11-09 20:34:01", "reply_type": "Follow-up", "response_time_minutes": 71 }, { "id": 503, "ticket_id": 292, "agent_id": 44, "reply_text": "The request was confirmed after a minor check.", "created_at": "2023-12-07 20:42:47", "reply_type": "Acknowledgment", "response_time_minutes": 34 }, { "id": 504, "ticket_id": 231, "agent_id": 28, "reply_text": "No response from support, so the item was rescheduled.", "created_at": "2023-07-19 14:44:30", "reply_type": "Acknowledgment", "response_time_minutes": 78 }, { "id": 505, "ticket_id": 292, "agent_id": 50, "reply_text": "A repeat follow-up: the document was escalated.", "created_at": "2023-12-06 13:02:10", "reply_type": "Acknowledgment", "response_time_minutes": 98 }, { "id": 506, "ticket_id": 110, "agent_id": 42, "reply_text": "The account owner confirmed the details and the booking was approved.", "created_at": "2023-06-04 07:11:53", "reply_type": "Acknowledgment", "response_time_minutes": 73 }, { "id": 507, "ticket_id": 67, "agent_id": 38, "reply_text": "The account owner asked for a change and the transfer was approved.", "created_at": "2023-09-03 15:19:20", "reply_type": "Resolution", "response_time_minutes": 58 }, { "id": 508, "ticket_id": 88, "agent_id": 32, "reply_text": "A late request was updated the same day.", "created_at": "2023-10-19 08:29:56", "reply_type": "Resolution", "response_time_minutes": 77 }, { "id": 509, "ticket_id": 148, "agent_id": 26, "reply_text": "A duplicate appointment was confirmed the same day.", "created_at": "2023-03-28 14:58:53", "reply_type": "Acknowledgment", "response_time_minutes": 77 }, { "id": 510, "ticket_id": 404, "agent_id": 46, "reply_text": "A manual order was delayed the same day.", "created_at": "2023-12-20 20:32:04", "reply_type": "Acknowledgment", "response_time_minutes": 93 }, { "id": 511, "ticket_id": 204, "agent_id": 47, "reply_text": "Support reported a late issue; the appointment was confirmed.", "created_at": "2023-02-04 19:48:37", "reply_type": "Acknowledgment", "response_time_minutes": 34 }, { "id": 512, "ticket_id": 111, "agent_id": 4, "reply_text": "The customer confirmed the details and the invoice was processed.", "created_at": "2023-04-08 06:02:38", "reply_type": "Follow-up", "response_time_minutes": 87 }, { "id": 513, "ticket_id": 4, "agent_id": 34, "reply_text": "Flagged as partial. The team approved the appointment.", "created_at": "2023-04-12 18:38:06", "reply_type": "Follow-up", "response_time_minutes": 61 }, { "id": 514, "ticket_id": 466, "agent_id": 25, "reply_text": "The appointment was confirmed — automatic case, no further action.", "created_at": "2023-07-11 20:20:33", "reply_type": "Resolution", "response_time_minutes": 36 }, { "id": 515, "ticket_id": 60, "agent_id": 45, "reply_text": "The account owner reported an automatic issue; the report was replaced.", "created_at": "2023-01-18 06:28:31", "reply_type": "Acknowledgment", "response_time_minutes": 56 }, { "id": 516, "ticket_id": 71, "agent_id": 10, "reply_text": "The account was reviewed after a minor check.", "created_at": "2023-12-14 08:54:13", "reply_type": "Acknowledgment", "response_time_minutes": 58 }, { "id": 517, "ticket_id": 65, "agent_id": 6, "reply_text": "Flagged as unusual. Support resolved the session.", "created_at": "2023-12-26 17:52:39", "reply_type": "Follow-up", "response_time_minutes": 40 }, { "id": 518, "ticket_id": 79, "agent_id": 7, "reply_text": "A routine booking was replaced the same day.", "created_at": "2023-05-12 08:19:53", "reply_type": "Follow-up", "response_time_minutes": 35 }, { "id": 519, "ticket_id": 498, "agent_id": 24, "reply_text": "The transfer was rescheduled — incomplete case, no further action.", "created_at": "2023-12-11 10:57:10", "reply_type": "Acknowledgment", "response_time_minutes": 84 }, { "id": 520, "ticket_id": 50, "agent_id": 40, "reply_text": "The reviewer asked for a change and the session was completed.", "created_at": "2023-05-28 12:18:12", "reply_type": "Follow-up", "response_time_minutes": 88 }, { "id": 521, "ticket_id": 450, "agent_id": 14, "reply_text": "The team confirmed the details and the account was escalated.", "created_at": "2023-12-26 22:07:42", "reply_type": "Resolution", "response_time_minutes": 51 }, { "id": 522, "ticket_id": 53, "agent_id": 50, "reply_text": "Flagged as duplicate. The supplier replaced the report.", "created_at": "2023-04-04 08:51:02", "reply_type": "Resolution", "response_time_minutes": 50 }, { "id": 523, "ticket_id": 443, "agent_id": 5, "reply_text": "The record was delayed following a manual review.", "created_at": "2023-09-13 20:33:49", "reply_type": "Resolution", "response_time_minutes": 67 }, { "id": 524, "ticket_id": 205, "agent_id": 2, "reply_text": "The booking was completed after an incomplete check.", "created_at": "2023-11-15 13:49:34", "reply_type": "Acknowledgment", "response_time_minutes": 89 }, { "id": 525, "ticket_id": 327, "agent_id": 19, "reply_text": "The report was replaced — manual case, no further action.", "created_at": "2023-04-06 19:50:10", "reply_type": "Follow-up", "response_time_minutes": 54 }, { "id": 526, "ticket_id": 43, "agent_id": 23, "reply_text": "No response from the courier, so the record was rejected.", "created_at": "2023-04-27 21:56:07", "reply_type": "Resolution", "response_time_minutes": 78 }, { "id": 527, "ticket_id": 294, "agent_id": 14, "reply_text": "The reviewer reported a repeat issue; the request was rescheduled.", "created_at": "2023-05-16 12:40:45", "reply_type": "Follow-up", "response_time_minutes": 73 }, { "id": 528, "ticket_id": 288, "agent_id": 37, "reply_text": "The record was cancelled — automatic case, no further action.", "created_at": "2023-11-24 20:29:15", "reply_type": "Acknowledgment", "response_time_minutes": 33 }, { "id": 529, "ticket_id": 389, "agent_id": 7, "reply_text": "A manual ticket was confirmed the same day.", "created_at": "2023-10-08 18:16:55", "reply_type": "Follow-up", "response_time_minutes": 82 }, { "id": 530, "ticket_id": 318, "agent_id": 1, "reply_text": "The ticket was closed — repeat case, no further action.", "created_at": "2023-11-11 12:19:39", "reply_type": "Acknowledgment", "response_time_minutes": 59 }, { "id": 531, "ticket_id": 316, "agent_id": 21, "reply_text": "A manual follow-up: the delivery was resolved.", "created_at": "2023-05-27 17:12:00", "reply_type": "Acknowledgment", "response_time_minutes": 48 }, { "id": 532, "ticket_id": 83, "agent_id": 6, "reply_text": "The claim was escalated following a duplicate review.", "created_at": "2023-01-22 23:58:41", "reply_type": "Follow-up", "response_time_minutes": 51 }, { "id": 533, "ticket_id": 190, "agent_id": 10, "reply_text": "The booking was reopened — late case, no further action.", "created_at": "2023-09-01 17:54:54", "reply_type": "Follow-up", "response_time_minutes": 62 }, { "id": 534, "ticket_id": 404, "agent_id": 39, "reply_text": "A repeat item was cancelled the same day.", "created_at": "2023-05-20 18:42:35", "reply_type": "Resolution", "response_time_minutes": 45 }, { "id": 535, "ticket_id": 275, "agent_id": 44, "reply_text": "The team confirmed the details and the booking was reviewed.", "created_at": "2023-12-05 10:47:15", "reply_type": "Acknowledgment", "response_time_minutes": 44 }, { "id": 536, "ticket_id": 293, "agent_id": 48, "reply_text": "Flagged as automatic. The account owner reviewed the appointment.", "created_at": "2023-10-23 10:50:02", "reply_type": "Acknowledgment", "response_time_minutes": 76 }, { "id": 537, "ticket_id": 279, "agent_id": 2, "reply_text": "Flagged as urgent. An operator rejected the order.", "created_at": "2023-02-26 08:33:27", "reply_type": "Resolution", "response_time_minutes": 61 }, { "id": 538, "ticket_id": 409, "agent_id": 4, "reply_text": "The customer reported a late issue; the appointment was escalated.", "created_at": "2023-01-26 08:11:11", "reply_type": "Resolution", "response_time_minutes": 88 }, { "id": 539, "ticket_id": 437, "agent_id": 39, "reply_text": "A minor shipment was rejected the same day.", "created_at": "2023-06-01 13:40:25", "reply_type": "Follow-up", "response_time_minutes": 79 }, { "id": 540, "ticket_id": 220, "agent_id": 17, "reply_text": "No response from support, so the record was processed.", "created_at": "2023-05-08 21:23:59", "reply_type": "Acknowledgment", "response_time_minutes": 65 }, { "id": 541, "ticket_id": 447, "agent_id": 18, "reply_text": "The courier reported a duplicate issue; the booking was updated.", "created_at": "2023-01-25 14:44:31", "reply_type": "Acknowledgment", "response_time_minutes": 74 }, { "id": 542, "ticket_id": 49, "agent_id": 30, "reply_text": "A partial order was reopened the same day.", "created_at": "2023-08-15 12:29:02", "reply_type": "Resolution", "response_time_minutes": 66 }, { "id": 543, "ticket_id": 368, "agent_id": 15, "reply_text": "The team reported a standard issue; the document was delayed.", "created_at": "2023-03-01 16:07:43", "reply_type": "Resolution", "response_time_minutes": 65 }, { "id": 544, "ticket_id": 136, "agent_id": 15, "reply_text": "The appointment was confirmed following a manual review.", "created_at": "2023-04-16 07:06:31", "reply_type": "Acknowledgment", "response_time_minutes": 67 }, { "id": 545, "ticket_id": 97, "agent_id": 2, "reply_text": "The invoice was approved after a partial check.", "created_at": "2023-09-20 13:35:22", "reply_type": "Acknowledgment", "response_time_minutes": 69 }, { "id": 546, "ticket_id": 56, "agent_id": 41, "reply_text": "The document was rescheduled — automatic case, no further action.", "created_at": "2023-02-12 03:22:32", "reply_type": "Resolution", "response_time_minutes": 76 }, { "id": 547, "ticket_id": 207, "agent_id": 10, "reply_text": "The reviewer reported an automatic issue; the order was updated.", "created_at": "2023-10-06 20:57:43", "reply_type": "Acknowledgment", "response_time_minutes": 50 }, { "id": 548, "ticket_id": 468, "agent_id": 32, "reply_text": "Support asked for a change and the record was reviewed.", "created_at": "2023-02-18 18:38:59", "reply_type": "Resolution", "response_time_minutes": 94 }, { "id": 549, "ticket_id": 350, "agent_id": 40, "reply_text": "No response from an operator, so the transfer was reopened.", "created_at": "2023-12-06 04:23:44", "reply_type": "Acknowledgment", "response_time_minutes": 53 }, { "id": 550, "ticket_id": 272, "agent_id": 5, "reply_text": "The record was replaced — minor case, no further action.", "created_at": "2023-10-19 23:53:15", "reply_type": "Follow-up", "response_time_minutes": 60 }, { "id": 551, "ticket_id": 488, "agent_id": 33, "reply_text": "The account owner asked for a change and the document was cancelled.", "created_at": "2023-12-20 03:36:35", "reply_type": "Acknowledgment", "response_time_minutes": 70 }, { "id": 552, "ticket_id": 190, "agent_id": 48, "reply_text": "The claim was escalated — late case, no further action.", "created_at": "2023-10-19 10:18:13", "reply_type": "Acknowledgment", "response_time_minutes": 59 }, { "id": 553, "ticket_id": 226, "agent_id": 25, "reply_text": "The record was confirmed after a partial check.", "created_at": "2023-11-12 20:34:12", "reply_type": "Follow-up", "response_time_minutes": 66 }, { "id": 554, "ticket_id": 151, "agent_id": 19, "reply_text": "An operator reported an automatic issue; the record was reopened.", "created_at": "2023-05-31 15:53:33", "reply_type": "Resolution", "response_time_minutes": 69 }, { "id": 555, "ticket_id": 225, "agent_id": 3, "reply_text": "The item was rescheduled after a repeat check.", "created_at": "2023-12-17 15:48:22", "reply_type": "Acknowledgment", "response_time_minutes": 57 }, { "id": 556, "ticket_id": 115, "agent_id": 17, "reply_text": "A minor session was escalated the same day.", "created_at": "2023-03-30 17:04:50", "reply_type": "Acknowledgment", "response_time_minutes": 80 }, { "id": 557, "ticket_id": 268, "agent_id": 4, "reply_text": "The account owner asked for a change and the invoice was processed.", "created_at": "2023-12-17 17:29:29", "reply_type": "Acknowledgment", "response_time_minutes": 54 }, { "id": 558, "ticket_id": 176, "agent_id": 41, "reply_text": "A repeat follow-up: the delivery was completed.", "created_at": "2023-01-30 21:32:26", "reply_type": "Resolution", "response_time_minutes": 48 }, { "id": 559, "ticket_id": 283, "agent_id": 24, "reply_text": "A late follow-up: the delivery was processed.", "created_at": "2023-04-30 17:16:00", "reply_type": "Follow-up", "response_time_minutes": 81 }, { "id": 560, "ticket_id": 420, "agent_id": 19, "reply_text": "An unusual invoice was approved the same day.", "created_at": "2023-02-20 18:53:36", "reply_type": "Follow-up", "response_time_minutes": 73 }, { "id": 561, "ticket_id": 491, "agent_id": 31, "reply_text": "The team confirmed the details and the report was cancelled.", "created_at": "2023-10-07 11:21:13", "reply_type": "Resolution", "response_time_minutes": 80 }, { "id": 562, "ticket_id": 358, "agent_id": 10, "reply_text": "The reviewer reported a manual issue; the account was resolved.", "created_at": "2023-06-27 12:52:10", "reply_type": "Follow-up", "response_time_minutes": 57 }, { "id": 563, "ticket_id": 42, "agent_id": 27, "reply_text": "The request was updated following a manual review.", "created_at": "2023-03-03 20:12:32", "reply_type": "Resolution", "response_time_minutes": 61 }, { "id": 564, "ticket_id": 44, "agent_id": 11, "reply_text": "An incomplete follow-up: the appointment was completed.", "created_at": "2023-05-09 18:21:29", "reply_type": "Acknowledgment", "response_time_minutes": 67 }, { "id": 565, "ticket_id": 339, "agent_id": 14, "reply_text": "Flagged as manual. An operator reopened the report.", "created_at": "2023-01-28 17:02:29", "reply_type": "Resolution", "response_time_minutes": 76 }, { "id": 566, "ticket_id": 492, "agent_id": 20, "reply_text": "A manual follow-up: the shipment was reviewed.", "created_at": "2023-09-27 11:45:00", "reply_type": "Acknowledgment", "response_time_minutes": 35 }, { "id": 567, "ticket_id": 485, "agent_id": 20, "reply_text": "No response from the team, so the delivery was delayed.", "created_at": "2023-10-22 09:16:00", "reply_type": "Follow-up", "response_time_minutes": 72 }, { "id": 568, "ticket_id": 250, "agent_id": 43, "reply_text": "The document was completed following an unusual review.", "created_at": "2023-11-24 23:00:33", "reply_type": "Resolution", "response_time_minutes": 106 }, { "id": 569, "ticket_id": 46, "agent_id": 48, "reply_text": "The courier confirmed the details and the document was rescheduled.", "created_at": "2023-06-05 21:57:33", "reply_type": "Acknowledgment", "response_time_minutes": 51 }, { "id": 570, "ticket_id": 455, "agent_id": 44, "reply_text": "The delivery was refunded following an incomplete review.", "created_at": "2023-02-10 20:39:23", "reply_type": "Acknowledgment", "response_time_minutes": 27 }, { "id": 571, "ticket_id": 474, "agent_id": 48, "reply_text": "Flagged as urgent. The account owner rescheduled the document.", "created_at": "2023-12-29 19:12:23", "reply_type": "Acknowledgment", "response_time_minutes": 70 }, { "id": 572, "ticket_id": 45, "agent_id": 34, "reply_text": "The team reported an urgent issue; the record was replaced.", "created_at": "2023-10-05 12:18:14", "reply_type": "Acknowledgment", "response_time_minutes": 61 }, { "id": 573, "ticket_id": 186, "agent_id": 35, "reply_text": "No response from the team, so the request was approved.", "created_at": "2023-10-16 18:29:21", "reply_type": "Acknowledgment", "response_time_minutes": 31 }, { "id": 574, "ticket_id": 17, "agent_id": 14, "reply_text": "The supplier reported a repeat issue; the order was closed.", "created_at": "2023-06-19 11:40:13", "reply_type": "Resolution", "response_time_minutes": 45 }, { "id": 575, "ticket_id": 27, "agent_id": 4, "reply_text": "No response from support, so the invoice was confirmed.", "created_at": "2023-04-07 11:00:43", "reply_type": "Acknowledgment", "response_time_minutes": 81 }, { "id": 576, "ticket_id": 286, "agent_id": 45, "reply_text": "The customer asked for a change and the appointment was completed.", "created_at": "2023-11-01 20:52:50", "reply_type": "Follow-up", "response_time_minutes": 80 }, { "id": 577, "ticket_id": 436, "agent_id": 38, "reply_text": "No response from the account owner, so the shipment was reviewed.", "created_at": "2023-10-04 19:55:00", "reply_type": "Acknowledgment", "response_time_minutes": 66 }, { "id": 578, "ticket_id": 371, "agent_id": 36, "reply_text": "The delivery was updated — standard case, no further action.", "created_at": "2023-12-14 22:58:34", "reply_type": "Acknowledgment", "response_time_minutes": 63 }, { "id": 579, "ticket_id": 126, "agent_id": 12, "reply_text": "The invoice was resolved following an urgent review.", "created_at": "2023-11-19 09:14:39", "reply_type": "Follow-up", "response_time_minutes": 82 }, { "id": 580, "ticket_id": 448, "agent_id": 11, "reply_text": "The team reported a standard issue; the refund was rejected.", "created_at": "2023-09-28 13:25:25", "reply_type": "Acknowledgment", "response_time_minutes": 62 }, { "id": 581, "ticket_id": 31, "agent_id": 29, "reply_text": "An operator reported a standard issue; the shipment was refunded.", "created_at": "2023-04-27 20:19:52", "reply_type": "Resolution", "response_time_minutes": 43 }, { "id": 582, "ticket_id": 161, "agent_id": 21, "reply_text": "Flagged as partial. The supplier reviewed the ticket.", "created_at": "2023-07-19 20:22:19", "reply_type": "Follow-up", "response_time_minutes": 57 }, { "id": 583, "ticket_id": 216, "agent_id": 6, "reply_text": "Flagged as incomplete. The customer cancelled the transfer.", "created_at": "2023-12-11 19:49:36", "reply_type": "Resolution", "response_time_minutes": 38 }, { "id": 584, "ticket_id": 108, "agent_id": 6, "reply_text": "Flagged as standard. Support reviewed the claim.", "created_at": "2023-11-26 17:08:33", "reply_type": "Resolution", "response_time_minutes": 29 }, { "id": 585, "ticket_id": 45, "agent_id": 40, "reply_text": "The appointment was confirmed following a late review.", "created_at": "2023-10-18 05:39:16", "reply_type": "Resolution", "response_time_minutes": 50 }, { "id": 586, "ticket_id": 6, "agent_id": 22, "reply_text": "Flagged as standard. The supplier updated the ticket.", "created_at": "2023-01-13 09:36:19", "reply_type": "Acknowledgment", "response_time_minutes": 80 }, { "id": 587, "ticket_id": 238, "agent_id": 27, "reply_text": "A partial shipment was rejected the same day.", "created_at": "2023-07-02 16:04:48", "reply_type": "Acknowledgment", "response_time_minutes": 71 }, { "id": 588, "ticket_id": 237, "agent_id": 33, "reply_text": "The order was reopened — manual case, no further action.", "created_at": "2023-11-24 06:43:12", "reply_type": "Follow-up", "response_time_minutes": 39 }, { "id": 589, "ticket_id": 356, "agent_id": 10, "reply_text": "An operator confirmed the details and the document was reopened.", "created_at": "2023-01-05 19:05:43", "reply_type": "Follow-up", "response_time_minutes": 57 }, { "id": 590, "ticket_id": 305, "agent_id": 17, "reply_text": "The supplier asked for a change and the invoice was closed.", "created_at": "2023-10-03 19:43:56", "reply_type": "Acknowledgment", "response_time_minutes": 31 }, { "id": 591, "ticket_id": 481, "agent_id": 49, "reply_text": "A manual item was escalated the same day.", "created_at": "2023-03-11 14:14:39", "reply_type": "Resolution", "response_time_minutes": 60 }, { "id": 592, "ticket_id": 137, "agent_id": 26, "reply_text": "Support asked for a change and the order was rejected.", "created_at": "2023-06-11 16:04:31", "reply_type": "Follow-up", "response_time_minutes": 70 }, { "id": 593, "ticket_id": 261, "agent_id": 14, "reply_text": "Flagged as minor. The courier delayed the invoice.", "created_at": "2023-11-09 18:16:33", "reply_type": "Acknowledgment", "response_time_minutes": 27 }, { "id": 594, "ticket_id": 108, "agent_id": 8, "reply_text": "An operator asked for a change and the transfer was approved.", "created_at": "2023-09-18 19:08:46", "reply_type": "Acknowledgment", "response_time_minutes": 60 }, { "id": 595, "ticket_id": 228, "agent_id": 21, "reply_text": "The shipment was reviewed following an unusual review.", "created_at": "2023-05-22 11:03:30", "reply_type": "Acknowledgment", "response_time_minutes": 44 }, { "id": 596, "ticket_id": 387, "agent_id": 47, "reply_text": "A duplicate order was escalated the same day.", "created_at": "2023-05-29 20:13:08", "reply_type": "Follow-up", "response_time_minutes": 75 }, { "id": 597, "ticket_id": 312, "agent_id": 30, "reply_text": "A repeat follow-up: the delivery was cancelled.", "created_at": "2023-04-03 20:27:57", "reply_type": "Resolution", "response_time_minutes": 70 }, { "id": 598, "ticket_id": 110, "agent_id": 18, "reply_text": "The invoice was resolved — late case, no further action.", "created_at": "2023-07-15 20:24:16", "reply_type": "Resolution", "response_time_minutes": 72 }, { "id": 599, "ticket_id": 160, "agent_id": 47, "reply_text": "A minor invoice was replaced the same day.", "created_at": "2023-03-23 13:00:41", "reply_type": "Acknowledgment", "response_time_minutes": 61 }, { "id": 600, "ticket_id": 265, "agent_id": 16, "reply_text": "Flagged as late. Support reviewed the ticket.", "created_at": "2023-02-04 09:30:51", "reply_type": "Acknowledgment", "response_time_minutes": 34 }, { "id": 601, "ticket_id": 13, "agent_id": 34, "reply_text": "The reviewer reported a repeat issue; the invoice was reviewed.", "created_at": "2023-04-07 08:30:09", "reply_type": "Follow-up", "response_time_minutes": 51 }, { "id": 602, "ticket_id": 136, "agent_id": 27, "reply_text": "The courier reported a partial issue; the order was updated.", "created_at": "2023-11-12 19:56:06", "reply_type": "Acknowledgment", "response_time_minutes": 55 }, { "id": 603, "ticket_id": 175, "agent_id": 37, "reply_text": "The ticket was confirmed following an unusual review.", "created_at": "2023-08-01 02:37:36", "reply_type": "Acknowledgment", "response_time_minutes": 32 }, { "id": 604, "ticket_id": 303, "agent_id": 48, "reply_text": "No response from the courier, so the delivery was confirmed.", "created_at": "2023-02-07 17:11:45", "reply_type": "Acknowledgment", "response_time_minutes": 43 }, { "id": 605, "ticket_id": 476, "agent_id": 26, "reply_text": "A routine shipment was escalated the same day.", "created_at": "2023-03-31 12:59:44", "reply_type": "Acknowledgment", "response_time_minutes": 68 }, { "id": 606, "ticket_id": 391, "agent_id": 23, "reply_text": "Flagged as unusual. The account owner refunded the record.", "created_at": "2023-05-10 21:55:40", "reply_type": "Acknowledgment", "response_time_minutes": 76 }, { "id": 607, "ticket_id": 140, "agent_id": 19, "reply_text": "Flagged as partial. The team reopened the order.", "created_at": "2023-06-17 22:47:49", "reply_type": "Acknowledgment", "response_time_minutes": 56 }, { "id": 608, "ticket_id": 400, "agent_id": 45, "reply_text": "Flagged as urgent. The courier delayed the record.", "created_at": "2023-04-04 10:35:25", "reply_type": "Follow-up", "response_time_minutes": 58 }, { "id": 609, "ticket_id": 290, "agent_id": 1, "reply_text": "A routine follow-up: the invoice was approved.", "created_at": "2023-12-13 07:46:58", "reply_type": "Follow-up", "response_time_minutes": 49 }, { "id": 610, "ticket_id": 460, "agent_id": 29, "reply_text": "The account was reopened — unusual case, no further action.", "created_at": "2023-07-26 14:02:19", "reply_type": "Resolution", "response_time_minutes": 62 }, { "id": 611, "ticket_id": 285, "agent_id": 18, "reply_text": "Flagged as manual. An operator delayed the document.", "created_at": "2023-12-16 13:06:46", "reply_type": "Acknowledgment", "response_time_minutes": 83 }, { "id": 612, "ticket_id": 23, "agent_id": 40, "reply_text": "An operator reported a routine issue; the item was updated.", "created_at": "2023-07-23 18:15:31", "reply_type": "Resolution", "response_time_minutes": 83 }, { "id": 613, "ticket_id": 251, "agent_id": 5, "reply_text": "The claim was reviewed after a routine check.", "created_at": "2023-11-06 20:55:00", "reply_type": "Resolution", "response_time_minutes": 96 }, { "id": 614, "ticket_id": 55, "agent_id": 43, "reply_text": "The supplier asked for a change and the ticket was reopened.", "created_at": "2023-07-09 12:41:45", "reply_type": "Resolution", "response_time_minutes": 67 }, { "id": 615, "ticket_id": 225, "agent_id": 22, "reply_text": "A minor follow-up: the request was approved.", "created_at": "2023-03-01 09:29:16", "reply_type": "Resolution", "response_time_minutes": 35 }, { "id": 616, "ticket_id": 166, "agent_id": 22, "reply_text": "A standard follow-up: the appointment was processed.", "created_at": "2023-11-01 19:06:11", "reply_type": "Resolution", "response_time_minutes": 76 }, { "id": 617, "ticket_id": 454, "agent_id": 5, "reply_text": "An incomplete follow-up: the payment was confirmed.", "created_at": "2023-08-14 18:33:33", "reply_type": "Resolution", "response_time_minutes": 51 }, { "id": 618, "ticket_id": 307, "agent_id": 31, "reply_text": "An urgent follow-up: the invoice was reviewed.", "created_at": "2023-07-15 22:33:15", "reply_type": "Resolution", "response_time_minutes": 36 }, { "id": 619, "ticket_id": 311, "agent_id": 10, "reply_text": "The claim was rejected after a repeat check.", "created_at": "2023-08-04 20:55:12", "reply_type": "Resolution", "response_time_minutes": 52 }, { "id": 620, "ticket_id": 64, "agent_id": 20, "reply_text": "The supplier asked for a change and the appointment was confirmed.", "created_at": "2023-01-26 12:36:37", "reply_type": "Resolution", "response_time_minutes": 47 }, { "id": 621, "ticket_id": 427, "agent_id": 16, "reply_text": "No response from the account owner, so the request was approved.", "created_at": "2023-01-18 22:35:36", "reply_type": "Acknowledgment", "response_time_minutes": 57 }, { "id": 622, "ticket_id": 87, "agent_id": 38, "reply_text": "The reviewer reported an automatic issue; the session was resolved.", "created_at": "2023-05-08 15:12:16", "reply_type": "Resolution", "response_time_minutes": 53 }, { "id": 623, "ticket_id": 418, "agent_id": 25, "reply_text": "The order was confirmed after an unusual check.", "created_at": "2023-12-13 20:38:38", "reply_type": "Resolution", "response_time_minutes": 76 }, { "id": 624, "ticket_id": 39, "agent_id": 9, "reply_text": "Flagged as partial. Support rescheduled the delivery.", "created_at": "2023-09-07 20:51:38", "reply_type": "Acknowledgment", "response_time_minutes": 59 }, { "id": 625, "ticket_id": 499, "agent_id": 44, "reply_text": "The document was escalated after an incomplete check.", "created_at": "2023-03-15 21:01:36", "reply_type": "Acknowledgment", "response_time_minutes": 75 }, { "id": 626, "ticket_id": 266, "agent_id": 28, "reply_text": "The transfer was cancelled — late case, no further action.", "created_at": "2023-07-28 07:17:56", "reply_type": "Acknowledgment", "response_time_minutes": 67 }, { "id": 627, "ticket_id": 162, "agent_id": 28, "reply_text": "The item was processed — late case, no further action.", "created_at": "2023-03-27 14:54:24", "reply_type": "Acknowledgment", "response_time_minutes": 19 }, { "id": 628, "ticket_id": 181, "agent_id": 1, "reply_text": "A routine follow-up: the refund was updated.", "created_at": "2023-08-21 10:42:16", "reply_type": "Resolution", "response_time_minutes": 53 }, { "id": 629, "ticket_id": 223, "agent_id": 25, "reply_text": "The refund was refunded — partial case, no further action.", "created_at": "2023-05-15 12:29:48", "reply_type": "Acknowledgment", "response_time_minutes": 64 }, { "id": 630, "ticket_id": 152, "agent_id": 48, "reply_text": "Flagged as incomplete. The reviewer approved the request.", "created_at": "2023-08-12 06:16:15", "reply_type": "Follow-up", "response_time_minutes": 92 }, { "id": 631, "ticket_id": 274, "agent_id": 26, "reply_text": "A minor record was updated the same day.", "created_at": "2023-12-24 10:41:28", "reply_type": "Acknowledgment", "response_time_minutes": 70 }, { "id": 632, "ticket_id": 101, "agent_id": 39, "reply_text": "The appointment was delayed following an incomplete review.", "created_at": "2023-12-07 20:58:07", "reply_type": "Resolution", "response_time_minutes": 63 }, { "id": 633, "ticket_id": 172, "agent_id": 25, "reply_text": "Flagged as partial. The supplier escalated the request.", "created_at": "2023-04-14 12:27:08", "reply_type": "Follow-up", "response_time_minutes": 48 }, { "id": 634, "ticket_id": 83, "agent_id": 42, "reply_text": "The reviewer reported an incomplete issue; the transfer was rejected.", "created_at": "2023-05-24 19:57:25", "reply_type": "Resolution", "response_time_minutes": 72 }, { "id": 635, "ticket_id": 395, "agent_id": 27, "reply_text": "Flagged as automatic. The supplier approved the delivery.", "created_at": "2023-10-25 16:31:43", "reply_type": "Follow-up", "response_time_minutes": 62 }, { "id": 636, "ticket_id": 346, "agent_id": 46, "reply_text": "An operator reported a repeat issue; the booking was escalated.", "created_at": "2023-12-28 20:34:30", "reply_type": "Acknowledgment", "response_time_minutes": 73 }, { "id": 637, "ticket_id": 153, "agent_id": 49, "reply_text": "The claim was delayed following a manual review.", "created_at": "2023-10-02 12:29:14", "reply_type": "Acknowledgment", "response_time_minutes": 61 }, { "id": 638, "ticket_id": 264, "agent_id": 32, "reply_text": "The account owner reported an incomplete issue; the session was refunded.", "created_at": "2023-08-09 09:57:21", "reply_type": "Acknowledgment", "response_time_minutes": 58 }, { "id": 639, "ticket_id": 166, "agent_id": 4, "reply_text": "Flagged as duplicate. An operator refunded the shipment.", "created_at": "2023-08-07 21:57:44", "reply_type": "Follow-up", "response_time_minutes": 44 }, { "id": 640, "ticket_id": 232, "agent_id": 32, "reply_text": "A minor follow-up: the booking was updated.", "created_at": "2023-10-07 16:39:33", "reply_type": "Acknowledgment", "response_time_minutes": 63 }, { "id": 641, "ticket_id": 370, "agent_id": 15, "reply_text": "A manual follow-up: the booking was reopened.", "created_at": "2023-01-25 21:02:08", "reply_type": "Acknowledgment", "response_time_minutes": 86 }, { "id": 642, "ticket_id": 425, "agent_id": 26, "reply_text": "Flagged as automatic. The supplier rescheduled the invoice.", "created_at": "2023-03-16 18:30:44", "reply_type": "Acknowledgment", "response_time_minutes": 68 }, { "id": 643, "ticket_id": 457, "agent_id": 20, "reply_text": "The request was confirmed after a manual check.", "created_at": "2023-06-24 09:25:48", "reply_type": "Follow-up", "response_time_minutes": 37 }, { "id": 644, "ticket_id": 91, "agent_id": 28, "reply_text": "Flagged as routine. The team resolved the document.", "created_at": "2023-10-18 21:45:57", "reply_type": "Resolution", "response_time_minutes": 76 }, { "id": 645, "ticket_id": 146, "agent_id": 12, "reply_text": "Flagged as repeat. The team updated the claim.", "created_at": "2023-06-23 18:40:12", "reply_type": "Acknowledgment", "response_time_minutes": 77 }, { "id": 646, "ticket_id": 259, "agent_id": 17, "reply_text": "The payment was delayed — partial case, no further action.", "created_at": "2023-03-30 11:37:22", "reply_type": "Follow-up", "response_time_minutes": 35 }, { "id": 647, "ticket_id": 107, "agent_id": 2, "reply_text": "The reviewer asked for a change and the session was rescheduled.", "created_at": "2023-10-23 18:16:24", "reply_type": "Acknowledgment", "response_time_minutes": 63 }, { "id": 648, "ticket_id": 425, "agent_id": 41, "reply_text": "The ticket was reviewed following a late review.", "created_at": "2023-08-29 17:09:44", "reply_type": "Acknowledgment", "response_time_minutes": 68 }, { "id": 649, "ticket_id": 380, "agent_id": 50, "reply_text": "The ticket was delayed following a standard review.", "created_at": "2023-04-10 17:02:41", "reply_type": "Resolution", "response_time_minutes": 74 }, { "id": 650, "ticket_id": 238, "agent_id": 35, "reply_text": "The record was rescheduled — repeat case, no further action.", "created_at": "2023-03-24 10:19:26", "reply_type": "Acknowledgment", "response_time_minutes": 63 }, { "id": 651, "ticket_id": 416, "agent_id": 15, "reply_text": "The supplier asked for a change and the claim was replaced.", "created_at": "2023-04-05 19:21:59", "reply_type": "Acknowledgment", "response_time_minutes": 48 }, { "id": 652, "ticket_id": 462, "agent_id": 45, "reply_text": "Support asked for a change and the payment was delayed.", "created_at": "2023-11-20 18:31:02", "reply_type": "Follow-up", "response_time_minutes": 93 }, { "id": 653, "ticket_id": 482, "agent_id": 50, "reply_text": "The invoice was replaced — repeat case, no further action.", "created_at": "2023-12-12 07:18:40", "reply_type": "Acknowledgment", "response_time_minutes": 64 }, { "id": 654, "ticket_id": 96, "agent_id": 34, "reply_text": "The refund was cancelled following a late review.", "created_at": "2023-08-19 16:49:06", "reply_type": "Acknowledgment", "response_time_minutes": 64 }, { "id": 655, "ticket_id": 166, "agent_id": 48, "reply_text": "The supplier reported a partial issue; the refund was completed.", "created_at": "2023-03-27 14:03:00", "reply_type": "Acknowledgment", "response_time_minutes": 69 }, { "id": 656, "ticket_id": 377, "agent_id": 9, "reply_text": "An operator asked for a change and the report was confirmed.", "created_at": "2023-12-15 21:53:23", "reply_type": "Resolution", "response_time_minutes": 53 }, { "id": 657, "ticket_id": 50, "agent_id": 47, "reply_text": "The delivery was cancelled after a repeat check.", "created_at": "2023-08-31 10:40:20", "reply_type": "Acknowledgment", "response_time_minutes": 65 }, { "id": 658, "ticket_id": 260, "agent_id": 12, "reply_text": "The reviewer asked for a change and the shipment was approved.", "created_at": "2023-12-29 11:26:09", "reply_type": "Follow-up", "response_time_minutes": 24 }, { "id": 659, "ticket_id": 131, "agent_id": 1, "reply_text": "The supplier confirmed the details and the request was completed.", "created_at": "2023-12-09 18:51:16", "reply_type": "Acknowledgment", "response_time_minutes": 44 }, { "id": 660, "ticket_id": 208, "agent_id": 50, "reply_text": "No response from the customer, so the item was processed.", "created_at": "2023-07-05 18:39:18", "reply_type": "Acknowledgment", "response_time_minutes": 79 }, { "id": 661, "ticket_id": 148, "agent_id": 19, "reply_text": "The team reported an unusual issue; the payment was processed.", "created_at": "2023-07-08 19:13:15", "reply_type": "Resolution", "response_time_minutes": 53 }, { "id": 662, "ticket_id": 10, "agent_id": 38, "reply_text": "An incomplete refund was refunded the same day.", "created_at": "2023-02-12 21:48:44", "reply_type": "Resolution", "response_time_minutes": 71 }, { "id": 663, "ticket_id": 13, "agent_id": 2, "reply_text": "An incomplete document was escalated the same day.", "created_at": "2023-04-18 21:26:23", "reply_type": "Resolution", "response_time_minutes": 80 }, { "id": 664, "ticket_id": 36, "agent_id": 34, "reply_text": "No response from the courier, so the invoice was rescheduled.", "created_at": "2023-12-21 18:16:04", "reply_type": "Acknowledgment", "response_time_minutes": 61 }, { "id": 665, "ticket_id": 252, "agent_id": 35, "reply_text": "Flagged as standard. The reviewer completed the session.", "created_at": "2023-12-04 18:59:32", "reply_type": "Acknowledgment", "response_time_minutes": 40 }, { "id": 666, "ticket_id": 457, "agent_id": 13, "reply_text": "An operator asked for a change and the refund was delayed.", "created_at": "2023-10-24 08:23:03", "reply_type": "Follow-up", "response_time_minutes": 28 }, { "id": 667, "ticket_id": 441, "agent_id": 14, "reply_text": "A minor follow-up: the ticket was rescheduled.", "created_at": "2023-02-03 19:59:46", "reply_type": "Acknowledgment", "response_time_minutes": 63 }, { "id": 668, "ticket_id": 370, "agent_id": 20, "reply_text": "The ticket was confirmed after a repeat check.", "created_at": "2023-07-15 07:41:14", "reply_type": "Acknowledgment", "response_time_minutes": 24 }, { "id": 669, "ticket_id": 374, "agent_id": 10, "reply_text": "A late follow-up: the appointment was closed.", "created_at": "2023-12-15 12:14:16", "reply_type": "Resolution", "response_time_minutes": 76 }, { "id": 670, "ticket_id": 313, "agent_id": 31, "reply_text": "The item was closed after an unusual check.", "created_at": "2023-06-07 04:06:35", "reply_type": "Resolution", "response_time_minutes": 34 }, { "id": 671, "ticket_id": 264, "agent_id": 50, "reply_text": "A standard follow-up: the ticket was processed.", "created_at": "2023-05-16 19:32:58", "reply_type": "Acknowledgment", "response_time_minutes": 30 }, { "id": 672, "ticket_id": 63, "agent_id": 46, "reply_text": "Flagged as unusual. Support confirmed the report.", "created_at": "2023-08-14 17:19:34", "reply_type": "Resolution", "response_time_minutes": 50 }, { "id": 673, "ticket_id": 4, "agent_id": 21, "reply_text": "No response from the customer, so the refund was approved.", "created_at": "2023-04-29 17:37:24", "reply_type": "Resolution", "response_time_minutes": 22 }, { "id": 674, "ticket_id": 60, "agent_id": 9, "reply_text": "No response from the team, so the request was completed.", "created_at": "2023-04-17 10:39:05", "reply_type": "Acknowledgment", "response_time_minutes": 88 }, { "id": 675, "ticket_id": 241, "agent_id": 40, "reply_text": "The appointment was rescheduled — routine case, no further action.", "created_at": "2023-03-10 20:24:06", "reply_type": "Resolution", "response_time_minutes": 46 }, { "id": 676, "ticket_id": 478, "agent_id": 11, "reply_text": "No response from the reviewer, so the delivery was reviewed.", "created_at": "2023-07-08 08:46:23", "reply_type": "Acknowledgment", "response_time_minutes": 46 }, { "id": 677, "ticket_id": 196, "agent_id": 8, "reply_text": "The booking was replaced — manual case, no further action.", "created_at": "2023-03-04 11:57:32", "reply_type": "Follow-up", "response_time_minutes": 48 }, { "id": 678, "ticket_id": 141, "agent_id": 37, "reply_text": "No response from the account owner, so the claim was completed.", "created_at": "2023-07-28 18:56:02", "reply_type": "Resolution", "response_time_minutes": 62 }, { "id": 679, "ticket_id": 405, "agent_id": 50, "reply_text": "The supplier reported a late issue; the refund was completed.", "created_at": "2023-09-13 09:35:32", "reply_type": "Resolution", "response_time_minutes": 27 }, { "id": 680, "ticket_id": 73, "agent_id": 37, "reply_text": "A minor follow-up: the item was cancelled.", "created_at": "2023-02-17 17:44:49", "reply_type": "Acknowledgment", "response_time_minutes": 59 }, { "id": 681, "ticket_id": 298, "agent_id": 15, "reply_text": "The courier confirmed the details and the report was rescheduled.", "created_at": "2023-04-29 19:00:06", "reply_type": "Resolution", "response_time_minutes": 43 }, { "id": 682, "ticket_id": 66, "agent_id": 41, "reply_text": "The customer reported a partial issue; the session was refunded.", "created_at": "2023-05-08 12:17:16", "reply_type": "Resolution", "response_time_minutes": 52 }, { "id": 683, "ticket_id": 49, "agent_id": 49, "reply_text": "Flagged as standard. An operator replaced the record.", "created_at": "2023-07-25 14:26:08", "reply_type": "Acknowledgment", "response_time_minutes": 54 }, { "id": 684, "ticket_id": 476, "agent_id": 9, "reply_text": "Flagged as automatic. The reviewer completed the shipment.", "created_at": "2023-10-22 22:48:27", "reply_type": "Follow-up", "response_time_minutes": 76 }, { "id": 685, "ticket_id": 96, "agent_id": 28, "reply_text": "The item was cancelled after a late check.", "created_at": "2023-01-24 13:10:56", "reply_type": "Acknowledgment", "response_time_minutes": 56 }, { "id": 686, "ticket_id": 13, "agent_id": 18, "reply_text": "The courier asked for a change and the request was completed.", "created_at": "2023-08-23 15:21:20", "reply_type": "Acknowledgment", "response_time_minutes": 63 }, { "id": 687, "ticket_id": 204, "agent_id": 9, "reply_text": "The record was reviewed following an automatic review.", "created_at": "2023-04-20 09:23:37", "reply_type": "Acknowledgment", "response_time_minutes": 75 }, { "id": 688, "ticket_id": 98, "agent_id": 1, "reply_text": "The invoice was delayed following a partial review.", "created_at": "2023-08-26 16:53:24", "reply_type": "Resolution", "response_time_minutes": 61 }, { "id": 689, "ticket_id": 371, "agent_id": 24, "reply_text": "Support reported an automatic issue; the appointment was reviewed.", "created_at": "2023-01-24 13:52:08", "reply_type": "Acknowledgment", "response_time_minutes": 46 }, { "id": 690, "ticket_id": 215, "agent_id": 2, "reply_text": "The shipment was rejected — routine case, no further action.", "created_at": "2023-03-22 11:55:42", "reply_type": "Resolution", "response_time_minutes": 57 }, { "id": 691, "ticket_id": 431, "agent_id": 33, "reply_text": "An operator reported a routine issue; the invoice was reviewed.", "created_at": "2023-08-20 11:09:59", "reply_type": "Follow-up", "response_time_minutes": 37 }, { "id": 692, "ticket_id": 97, "agent_id": 15, "reply_text": "The team confirmed the details and the booking was confirmed.", "created_at": "2023-04-09 18:23:23", "reply_type": "Acknowledgment", "response_time_minutes": 57 }, { "id": 693, "ticket_id": 70, "agent_id": 49, "reply_text": "A standard record was closed the same day.", "created_at": "2023-11-30 12:52:12", "reply_type": "Acknowledgment", "response_time_minutes": 51 }, { "id": 694, "ticket_id": 370, "agent_id": 33, "reply_text": "An unusual report was updated the same day.", "created_at": "2023-03-24 08:24:21", "reply_type": "Follow-up", "response_time_minutes": 47 }, { "id": 695, "ticket_id": 177, "agent_id": 32, "reply_text": "No response from an operator, so the account was escalated.", "created_at": "2023-08-02 19:43:26", "reply_type": "Acknowledgment", "response_time_minutes": 86 }, { "id": 696, "ticket_id": 305, "agent_id": 9, "reply_text": "Flagged as repeat. An operator closed the order.", "created_at": "2023-02-14 18:07:01", "reply_type": "Acknowledgment", "response_time_minutes": 54 }, { "id": 697, "ticket_id": 77, "agent_id": 17, "reply_text": "No response from support, so the booking was processed.", "created_at": "2023-01-15 14:09:22", "reply_type": "Resolution", "response_time_minutes": 96 }, { "id": 698, "ticket_id": 145, "agent_id": 33, "reply_text": "A late booking was approved the same day.", "created_at": "2023-01-10 23:19:34", "reply_type": "Acknowledgment", "response_time_minutes": 54 }, { "id": 699, "ticket_id": 90, "agent_id": 48, "reply_text": "The courier reported an automatic issue; the shipment was confirmed.", "created_at": "2023-04-10 13:18:36", "reply_type": "Follow-up", "response_time_minutes": 68 }, { "id": 700, "ticket_id": 144, "agent_id": 40, "reply_text": "Flagged as unusual. The customer cancelled the ticket.", "created_at": "2023-11-03 11:20:33", "reply_type": "Resolution", "response_time_minutes": 34 }, { "id": 701, "ticket_id": 476, "agent_id": 48, "reply_text": "The appointment was delayed following a minor review.", "created_at": "2023-08-24 09:12:32", "reply_type": "Resolution", "response_time_minutes": 46 }, { "id": 702, "ticket_id": 307, "agent_id": 42, "reply_text": "A routine follow-up: the claim was resolved.", "created_at": "2023-09-10 11:56:59", "reply_type": "Follow-up", "response_time_minutes": 55 }, { "id": 703, "ticket_id": 357, "agent_id": 8, "reply_text": "An operator asked for a change and the refund was delayed.", "created_at": "2023-10-01 14:37:09", "reply_type": "Follow-up", "response_time_minutes": 51 }, { "id": 704, "ticket_id": 360, "agent_id": 25, "reply_text": "Flagged as repeat. The reviewer cancelled the booking.", "created_at": "2023-03-06 10:27:56", "reply_type": "Acknowledgment", "response_time_minutes": 41 }, { "id": 705, "ticket_id": 288, "agent_id": 17, "reply_text": "No response from the supplier, so the payment was rejected.", "created_at": "2023-02-18 22:31:33", "reply_type": "Resolution", "response_time_minutes": 49 }, { "id": 706, "ticket_id": 49, "agent_id": 48, "reply_text": "The order was rejected after a manual check.", "created_at": "2023-08-02 18:53:30", "reply_type": "Resolution", "response_time_minutes": 67 }, { "id": 707, "ticket_id": 360, "agent_id": 34, "reply_text": "An incomplete order was reviewed the same day.", "created_at": "2023-08-23 05:09:09", "reply_type": "Acknowledgment", "response_time_minutes": 78 }, { "id": 708, "ticket_id": 17, "agent_id": 36, "reply_text": "A repeat follow-up: the report was replaced.", "created_at": "2023-06-28 14:17:48", "reply_type": "Acknowledgment", "response_time_minutes": 84 }, { "id": 709, "ticket_id": 59, "agent_id": 36, "reply_text": "The order was rescheduled following an urgent review.", "created_at": "2023-04-28 21:59:28", "reply_type": "Follow-up", "response_time_minutes": 48 }, { "id": 710, "ticket_id": 198, "agent_id": 11, "reply_text": "Support asked for a change and the refund was confirmed.", "created_at": "2023-10-24 05:07:23", "reply_type": "Acknowledgment", "response_time_minutes": 63 }, { "id": 711, "ticket_id": 323, "agent_id": 4, "reply_text": "The record was reopened — late case, no further action.", "created_at": "2023-09-13 20:47:26", "reply_type": "Acknowledgment", "response_time_minutes": 85 }, { "id": 712, "ticket_id": 142, "agent_id": 20, "reply_text": "The team confirmed the details and the transfer was delayed.", "created_at": "2023-08-03 18:39:07", "reply_type": "Follow-up", "response_time_minutes": 97 }, { "id": 713, "ticket_id": 127, "agent_id": 47, "reply_text": "A manual session was approved the same day.", "created_at": "2023-11-26 23:21:57", "reply_type": "Follow-up", "response_time_minutes": 57 }, { "id": 714, "ticket_id": 402, "agent_id": 45, "reply_text": "An automatic follow-up: the order was rejected.", "created_at": "2023-08-30 19:40:38", "reply_type": "Resolution", "response_time_minutes": 71 }, { "id": 715, "ticket_id": 395, "agent_id": 1, "reply_text": "A routine follow-up: the delivery was processed.", "created_at": "2023-11-17 21:46:29", "reply_type": "Acknowledgment", "response_time_minutes": 28 }, { "id": 716, "ticket_id": 61, "agent_id": 48, "reply_text": "The reviewer confirmed the details and the transfer was delayed.", "created_at": "2023-09-27 09:44:39", "reply_type": "Resolution", "response_time_minutes": 80 }, { "id": 717, "ticket_id": 334, "agent_id": 42, "reply_text": "A duplicate item was reopened the same day.", "created_at": "2023-03-13 10:46:08", "reply_type": "Acknowledgment", "response_time_minutes": 87 }, { "id": 718, "ticket_id": 109, "agent_id": 26, "reply_text": "The report was reopened after a standard check.", "created_at": "2023-08-02 04:44:52", "reply_type": "Follow-up", "response_time_minutes": 101 }, { "id": 719, "ticket_id": 109, "agent_id": 28, "reply_text": "A standard shipment was delayed the same day.", "created_at": "2023-01-09 17:32:51", "reply_type": "Acknowledgment", "response_time_minutes": 94 }, { "id": 720, "ticket_id": 499, "agent_id": 1, "reply_text": "The customer confirmed the details and the document was refunded.", "created_at": "2023-10-28 02:26:49", "reply_type": "Resolution", "response_time_minutes": 63 }, { "id": 721, "ticket_id": 165, "agent_id": 11, "reply_text": "Flagged as manual. The reviewer approved the transfer.", "created_at": "2023-11-13 11:57:54", "reply_type": "Acknowledgment", "response_time_minutes": 76 }, { "id": 722, "ticket_id": 140, "agent_id": 20, "reply_text": "An automatic appointment was rescheduled the same day.", "created_at": "2023-06-11 20:26:30", "reply_type": "Follow-up", "response_time_minutes": 98 }, { "id": 723, "ticket_id": 175, "agent_id": 44, "reply_text": "A routine follow-up: the claim was rescheduled.", "created_at": "2023-06-22 05:49:53", "reply_type": "Acknowledgment", "response_time_minutes": 68 }, { "id": 724, "ticket_id": 173, "agent_id": 30, "reply_text": "Flagged as routine. Support delayed the refund.", "created_at": "2023-12-02 00:31:34", "reply_type": "Acknowledgment", "response_time_minutes": 44 }, { "id": 725, "ticket_id": 144, "agent_id": 8, "reply_text": "The account was approved after a repeat check.", "created_at": "2023-12-23 06:21:17", "reply_type": "Resolution", "response_time_minutes": 46 }, { "id": 726, "ticket_id": 410, "agent_id": 37, "reply_text": "The supplier asked for a change and the delivery was replaced.", "created_at": "2023-11-06 23:27:21", "reply_type": "Acknowledgment", "response_time_minutes": 36 }, { "id": 727, "ticket_id": 224, "agent_id": 44, "reply_text": "No response from the reviewer, so the refund was replaced.", "created_at": "2023-02-20 15:27:01", "reply_type": "Resolution", "response_time_minutes": 63 }, { "id": 728, "ticket_id": 224, "agent_id": 35, "reply_text": "The team confirmed the details and the ticket was approved.", "created_at": "2023-03-18 05:56:30", "reply_type": "Resolution", "response_time_minutes": 70 }, { "id": 729, "ticket_id": 93, "agent_id": 27, "reply_text": "The ticket was updated following an automatic review.", "created_at": "2023-09-19 11:36:25", "reply_type": "Acknowledgment", "response_time_minutes": 62 }, { "id": 730, "ticket_id": 253, "agent_id": 44, "reply_text": "Flagged as standard. The reviewer reviewed the refund.", "created_at": "2023-08-17 18:56:40", "reply_type": "Follow-up", "response_time_minutes": 88 }, { "id": 731, "ticket_id": 164, "agent_id": 5, "reply_text": "The refund was escalated — routine case, no further action.", "created_at": "2023-07-27 03:58:23", "reply_type": "Acknowledgment", "response_time_minutes": 25 }, { "id": 732, "ticket_id": 191, "agent_id": 40, "reply_text": "The supplier asked for a change and the request was reopened.", "created_at": "2023-03-09 10:14:14", "reply_type": "Follow-up", "response_time_minutes": 65 }, { "id": 733, "ticket_id": 114, "agent_id": 40, "reply_text": "A duplicate account was updated the same day.", "created_at": "2023-11-24 02:33:47", "reply_type": "Follow-up", "response_time_minutes": 40 }, { "id": 734, "ticket_id": 252, "agent_id": 14, "reply_text": "The request was processed after a standard check.", "created_at": "2023-10-24 12:25:27", "reply_type": "Follow-up", "response_time_minutes": 64 }, { "id": 735, "ticket_id": 130, "agent_id": 9, "reply_text": "An unusual follow-up: the payment was closed.", "created_at": "2023-08-06 04:17:33", "reply_type": "Resolution", "response_time_minutes": 55 }, { "id": 736, "ticket_id": 58, "agent_id": 31, "reply_text": "The invoice was approved — unusual case, no further action.", "created_at": "2023-01-19 15:33:03", "reply_type": "Follow-up", "response_time_minutes": 69 }, { "id": 737, "ticket_id": 232, "agent_id": 18, "reply_text": "Flagged as late. The account owner delayed the account.", "created_at": "2023-03-31 19:11:14", "reply_type": "Acknowledgment", "response_time_minutes": 65 }, { "id": 738, "ticket_id": 124, "agent_id": 49, "reply_text": "The report was escalated following an unusual review.", "created_at": "2023-04-16 12:08:22", "reply_type": "Acknowledgment", "response_time_minutes": 49 }, { "id": 739, "ticket_id": 372, "agent_id": 47, "reply_text": "The session was rejected following a manual review.", "created_at": "2023-02-24 16:08:25", "reply_type": "Resolution", "response_time_minutes": 40 }, { "id": 740, "ticket_id": 21, "agent_id": 36, "reply_text": "The document was rescheduled — repeat case, no further action.", "created_at": "2023-09-17 05:40:51", "reply_type": "Follow-up", "response_time_minutes": 59 }, { "id": 741, "ticket_id": 1, "agent_id": 26, "reply_text": "The request was cancelled after a repeat check.", "created_at": "2023-04-11 12:59:43", "reply_type": "Follow-up", "response_time_minutes": 62 }, { "id": 742, "ticket_id": 498, "agent_id": 7, "reply_text": "The transfer was confirmed after a manual check.", "created_at": "2023-09-04 18:15:10", "reply_type": "Resolution", "response_time_minutes": 56 }, { "id": 743, "ticket_id": 49, "agent_id": 3, "reply_text": "The customer confirmed the details and the claim was cancelled.", "created_at": "2023-06-26 09:42:57", "reply_type": "Resolution", "response_time_minutes": 60 }, { "id": 744, "ticket_id": 209, "agent_id": 18, "reply_text": "The supplier asked for a change and the order was processed.", "created_at": "2023-12-02 18:01:05", "reply_type": "Acknowledgment", "response_time_minutes": 75 }, { "id": 745, "ticket_id": 148, "agent_id": 31, "reply_text": "The ticket was delayed after a late check.", "created_at": "2023-12-24 14:26:24", "reply_type": "Resolution", "response_time_minutes": 55 }, { "id": 746, "ticket_id": 399, "agent_id": 48, "reply_text": "A minor refund was replaced the same day.", "created_at": "2023-12-17 16:56:10", "reply_type": "Follow-up", "response_time_minutes": 52 }, { "id": 747, "ticket_id": 269, "agent_id": 18, "reply_text": "Flagged as unusual. The reviewer rejected the record.", "created_at": "2023-04-15 12:48:31", "reply_type": "Acknowledgment", "response_time_minutes": 67 }, { "id": 748, "ticket_id": 468, "agent_id": 46, "reply_text": "No response from the reviewer, so the item was confirmed.", "created_at": "2023-03-16 22:37:14", "reply_type": "Resolution", "response_time_minutes": 67 }, { "id": 749, "ticket_id": 347, "agent_id": 4, "reply_text": "No response from the courier, so the request was cancelled.", "created_at": "2023-01-24 09:55:22", "reply_type": "Follow-up", "response_time_minutes": 65 }, { "id": 750, "ticket_id": 40, "agent_id": 44, "reply_text": "The refund was approved following an incomplete review.", "created_at": "2023-04-30 16:07:49", "reply_type": "Acknowledgment", "response_time_minutes": 101 }, { "id": 751, "ticket_id": 464, "agent_id": 35, "reply_text": "A routine follow-up: the ticket was reviewed.", "created_at": "2023-11-22 15:21:04", "reply_type": "Follow-up", "response_time_minutes": 52 }, { "id": 752, "ticket_id": 232, "agent_id": 25, "reply_text": "The payment was closed after a late check.", "created_at": "2023-03-26 12:33:46", "reply_type": "Resolution", "response_time_minutes": 29 }, { "id": 753, "ticket_id": 267, "agent_id": 47, "reply_text": "An operator confirmed the details and the account was processed.", "created_at": "2023-12-04 07:50:11", "reply_type": "Acknowledgment", "response_time_minutes": 51 }, { "id": 754, "ticket_id": 101, "agent_id": 44, "reply_text": "An unusual follow-up: the request was cancelled.", "created_at": "2023-05-27 18:55:32", "reply_type": "Acknowledgment", "response_time_minutes": 88 }, { "id": 755, "ticket_id": 340, "agent_id": 3, "reply_text": "The supplier reported an automatic issue; the ticket was closed.", "created_at": "2023-08-07 16:11:25", "reply_type": "Acknowledgment", "response_time_minutes": 39 }, { "id": 756, "ticket_id": 235, "agent_id": 13, "reply_text": "No response from the account owner, so the record was processed.", "created_at": "2023-10-28 20:02:54", "reply_type": "Resolution", "response_time_minutes": 86 }, { "id": 757, "ticket_id": 288, "agent_id": 22, "reply_text": "No response from an operator, so the report was confirmed.", "created_at": "2023-06-25 19:20:35", "reply_type": "Follow-up", "response_time_minutes": 54 }, { "id": 758, "ticket_id": 48, "agent_id": 17, "reply_text": "The reviewer reported a partial issue; the request was rescheduled.", "created_at": "2023-01-03 21:54:33", "reply_type": "Resolution", "response_time_minutes": 53 }, { "id": 759, "ticket_id": 1, "agent_id": 26, "reply_text": "A partial session was replaced the same day.", "created_at": "2023-06-22 13:29:13", "reply_type": "Acknowledgment", "response_time_minutes": 43 }, { "id": 760, "ticket_id": 121, "agent_id": 10, "reply_text": "The reviewer asked for a change and the order was closed.", "created_at": "2023-04-07 18:17:04", "reply_type": "Follow-up", "response_time_minutes": 55 }, { "id": 761, "ticket_id": 273, "agent_id": 14, "reply_text": "The reviewer reported an urgent issue; the payment was refunded.", "created_at": "2023-09-03 11:30:04", "reply_type": "Acknowledgment", "response_time_minutes": 79 }, { "id": 762, "ticket_id": 84, "agent_id": 39, "reply_text": "The order was delayed following a partial review.", "created_at": "2023-08-20 11:28:27", "reply_type": "Resolution", "response_time_minutes": 73 }, { "id": 763, "ticket_id": 372, "agent_id": 36, "reply_text": "A minor follow-up: the payment was escalated.", "created_at": "2023-10-13 22:21:40", "reply_type": "Resolution", "response_time_minutes": 76 }, { "id": 764, "ticket_id": 358, "agent_id": 9, "reply_text": "The payment was completed following an automatic review.", "created_at": "2023-12-17 17:06:18", "reply_type": "Acknowledgment", "response_time_minutes": 44 }, { "id": 765, "ticket_id": 85, "agent_id": 15, "reply_text": "The account owner asked for a change and the invoice was updated.", "created_at": "2023-09-11 13:24:56", "reply_type": "Resolution", "response_time_minutes": 84 }, { "id": 766, "ticket_id": 29, "agent_id": 16, "reply_text": "The supplier reported a manual issue; the delivery was refunded.", "created_at": "2023-02-14 15:29:20", "reply_type": "Follow-up", "response_time_minutes": 57 }, { "id": 767, "ticket_id": 378, "agent_id": 38, "reply_text": "A manual follow-up: the order was rejected.", "created_at": "2023-03-21 18:01:49", "reply_type": "Follow-up", "response_time_minutes": 92 }, { "id": 768, "ticket_id": 296, "agent_id": 2, "reply_text": "No response from the account owner, so the appointment was completed.", "created_at": "2023-07-29 11:10:20", "reply_type": "Resolution", "response_time_minutes": 38 }, { "id": 769, "ticket_id": 464, "agent_id": 19, "reply_text": "The supplier asked for a change and the session was resolved.", "created_at": "2023-08-09 16:28:34", "reply_type": "Follow-up", "response_time_minutes": 87 }, { "id": 770, "ticket_id": 250, "agent_id": 17, "reply_text": "No response from support, so the report was delayed.", "created_at": "2023-11-21 18:09:43", "reply_type": "Follow-up", "response_time_minutes": 66 }, { "id": 771, "ticket_id": 433, "agent_id": 20, "reply_text": "An unusual invoice was resolved the same day.", "created_at": "2023-04-13 18:47:29", "reply_type": "Acknowledgment", "response_time_minutes": 95 }, { "id": 772, "ticket_id": 220, "agent_id": 25, "reply_text": "Flagged as unusual. Support escalated the session.", "created_at": "2023-06-18 16:15:10", "reply_type": "Acknowledgment", "response_time_minutes": 33 }, { "id": 773, "ticket_id": 162, "agent_id": 17, "reply_text": "The claim was updated — late case, no further action.", "created_at": "2023-06-29 06:33:02", "reply_type": "Resolution", "response_time_minutes": 38 }, { "id": 774, "ticket_id": 390, "agent_id": 50, "reply_text": "A duplicate report was updated the same day.", "created_at": "2023-03-30 13:01:37", "reply_type": "Acknowledgment", "response_time_minutes": 60 }, { "id": 775, "ticket_id": 23, "agent_id": 41, "reply_text": "The customer reported a routine issue; the refund was resolved.", "created_at": "2023-12-03 11:08:39", "reply_type": "Follow-up", "response_time_minutes": 47 }, { "id": 776, "ticket_id": 270, "agent_id": 29, "reply_text": "The supplier asked for a change and the booking was completed.", "created_at": "2023-04-28 15:25:47", "reply_type": "Follow-up", "response_time_minutes": 37 }, { "id": 777, "ticket_id": 43, "agent_id": 5, "reply_text": "Flagged as urgent. Support updated the document.", "created_at": "2023-12-09 08:40:00", "reply_type": "Resolution", "response_time_minutes": 60 }, { "id": 778, "ticket_id": 301, "agent_id": 42, "reply_text": "The transfer was delayed — partial case, no further action.", "created_at": "2023-01-03 14:15:35", "reply_type": "Acknowledgment", "response_time_minutes": 82 }, { "id": 779, "ticket_id": 472, "agent_id": 26, "reply_text": "The courier reported an incomplete issue; the invoice was processed.", "created_at": "2023-09-16 21:31:02", "reply_type": "Follow-up", "response_time_minutes": 50 }, { "id": 780, "ticket_id": 351, "agent_id": 30, "reply_text": "Flagged as urgent. Support cancelled the report.", "created_at": "2023-06-18 11:14:19", "reply_type": "Acknowledgment", "response_time_minutes": 76 }, { "id": 781, "ticket_id": 345, "agent_id": 45, "reply_text": "A manual follow-up: the ticket was refunded.", "created_at": "2023-01-30 12:41:37", "reply_type": "Acknowledgment", "response_time_minutes": 82 }, { "id": 782, "ticket_id": 286, "agent_id": 24, "reply_text": "An incomplete follow-up: the item was cancelled.", "created_at": "2023-08-28 09:34:14", "reply_type": "Acknowledgment", "response_time_minutes": 52 }, { "id": 783, "ticket_id": 241, "agent_id": 33, "reply_text": "The customer reported a late issue; the order was rejected.", "created_at": "2023-04-06 12:42:43", "reply_type": "Follow-up", "response_time_minutes": 35 }, { "id": 784, "ticket_id": 169, "agent_id": 24, "reply_text": "The customer reported a standard issue; the request was refunded.", "created_at": "2023-11-03 16:30:57", "reply_type": "Follow-up", "response_time_minutes": 34 }, { "id": 785, "ticket_id": 304, "agent_id": 18, "reply_text": "No response from support, so the transfer was reviewed.", "created_at": "2023-01-10 18:51:02", "reply_type": "Acknowledgment", "response_time_minutes": 71 }, { "id": 786, "ticket_id": 187, "agent_id": 36, "reply_text": "Flagged as unusual. The reviewer reopened the payment.", "created_at": "2023-06-25 20:57:05", "reply_type": "Resolution", "response_time_minutes": 57 }, { "id": 787, "ticket_id": 155, "agent_id": 12, "reply_text": "A minor report was completed the same day.", "created_at": "2023-03-20 10:59:41", "reply_type": "Follow-up", "response_time_minutes": 62 }, { "id": 788, "ticket_id": 116, "agent_id": 48, "reply_text": "The account was reviewed — incomplete case, no further action.", "created_at": "2023-08-26 08:57:38", "reply_type": "Acknowledgment", "response_time_minutes": 85 }, { "id": 789, "ticket_id": 472, "agent_id": 24, "reply_text": "The courier confirmed the details and the delivery was reviewed.", "created_at": "2023-03-19 15:31:20", "reply_type": "Resolution", "response_time_minutes": 82 }, { "id": 790, "ticket_id": 287, "agent_id": 10, "reply_text": "The reviewer reported a partial issue; the document was updated.", "created_at": "2023-02-02 11:35:47", "reply_type": "Acknowledgment", "response_time_minutes": 85 }, { "id": 791, "ticket_id": 477, "agent_id": 11, "reply_text": "A duplicate follow-up: the order was delayed.", "created_at": "2023-05-28 18:14:28", "reply_type": "Acknowledgment", "response_time_minutes": 64 }, { "id": 792, "ticket_id": 350, "agent_id": 22, "reply_text": "The supplier reported an unusual issue; the appointment was escalated.", "created_at": "2023-06-01 01:08:53", "reply_type": "Resolution", "response_time_minutes": 53 }, { "id": 793, "ticket_id": 324, "agent_id": 31, "reply_text": "No response from support, so the document was reviewed.", "created_at": "2023-03-26 21:51:50", "reply_type": "Acknowledgment", "response_time_minutes": 65 }, { "id": 794, "ticket_id": 494, "agent_id": 6, "reply_text": "The team confirmed the details and the ticket was reviewed.", "created_at": "2023-09-19 10:25:13", "reply_type": "Acknowledgment", "response_time_minutes": 95 }, { "id": 795, "ticket_id": 40, "agent_id": 31, "reply_text": "The refund was escalated — unusual case, no further action.", "created_at": "2023-03-22 18:07:53", "reply_type": "Acknowledgment", "response_time_minutes": 61 }, { "id": 796, "ticket_id": 413, "agent_id": 43, "reply_text": "A manual follow-up: the delivery was refunded.", "created_at": "2023-10-06 17:26:52", "reply_type": "Resolution", "response_time_minutes": 76 }, { "id": 797, "ticket_id": 234, "agent_id": 30, "reply_text": "Support asked for a change and the shipment was escalated.", "created_at": "2023-08-11 13:21:47", "reply_type": "Resolution", "response_time_minutes": 70 }, { "id": 798, "ticket_id": 213, "agent_id": 43, "reply_text": "The reviewer confirmed the details and the shipment was escalated.", "created_at": "2023-01-11 22:29:19", "reply_type": "Follow-up", "response_time_minutes": 68 }, { "id": 799, "ticket_id": 294, "agent_id": 39, "reply_text": "The customer asked for a change and the order was reopened.", "created_at": "2023-01-15 22:16:39", "reply_type": "Acknowledgment", "response_time_minutes": 53 }, { "id": 800, "ticket_id": 54, "agent_id": 11, "reply_text": "The team asked for a change and the ticket was rejected.", "created_at": "2023-06-17 18:35:42", "reply_type": "Acknowledgment", "response_time_minutes": 46 }, { "id": 801, "ticket_id": 47, "agent_id": 12, "reply_text": "The booking was reopened — minor case, no further action.", "created_at": "2023-04-06 21:02:44", "reply_type": "Acknowledgment", "response_time_minutes": 62 }, { "id": 802, "ticket_id": 453, "agent_id": 6, "reply_text": "The customer reported a routine issue; the refund was approved.", "created_at": "2023-07-26 18:24:42", "reply_type": "Acknowledgment", "response_time_minutes": 41 }, { "id": 803, "ticket_id": 243, "agent_id": 20, "reply_text": "The reviewer asked for a change and the delivery was confirmed.", "created_at": "2023-12-12 16:19:21", "reply_type": "Acknowledgment", "response_time_minutes": 53 }, { "id": 804, "ticket_id": 214, "agent_id": 3, "reply_text": "The reviewer asked for a change and the item was approved.", "created_at": "2023-05-06 11:26:29", "reply_type": "Resolution", "response_time_minutes": 76 }, { "id": 805, "ticket_id": 109, "agent_id": 6, "reply_text": "The courier asked for a change and the payment was completed.", "created_at": "2023-11-25 14:36:10", "reply_type": "Acknowledgment", "response_time_minutes": 74 }, { "id": 806, "ticket_id": 119, "agent_id": 47, "reply_text": "The customer confirmed the details and the appointment was rescheduled.", "created_at": "2023-08-11 22:52:38", "reply_type": "Resolution", "response_time_minutes": 59 }, { "id": 807, "ticket_id": 299, "agent_id": 20, "reply_text": "Flagged as urgent. Support approved the booking.", "created_at": "2023-12-16 12:55:08", "reply_type": "Acknowledgment", "response_time_minutes": 59 }, { "id": 808, "ticket_id": 56, "agent_id": 15, "reply_text": "Flagged as urgent. Support reviewed the delivery.", "created_at": "2023-06-22 18:49:25", "reply_type": "Acknowledgment", "response_time_minutes": 53 }, { "id": 809, "ticket_id": 425, "agent_id": 44, "reply_text": "An automatic claim was delayed the same day.", "created_at": "2023-10-31 09:50:21", "reply_type": "Resolution", "response_time_minutes": 48 }, { "id": 810, "ticket_id": 418, "agent_id": 2, "reply_text": "The document was rescheduled following a repeat review.", "created_at": "2023-08-14 15:00:52", "reply_type": "Resolution", "response_time_minutes": 47 }, { "id": 811, "ticket_id": 290, "agent_id": 20, "reply_text": "The shipment was refunded — urgent case, no further action.", "created_at": "2023-12-31 18:20:51", "reply_type": "Follow-up", "response_time_minutes": 29 }, { "id": 812, "ticket_id": 203, "agent_id": 4, "reply_text": "The report was reviewed after a late check.", "created_at": "2023-02-08 00:51:48", "reply_type": "Follow-up", "response_time_minutes": 58 }, { "id": 813, "ticket_id": 243, "agent_id": 37, "reply_text": "An automatic follow-up: the claim was rescheduled.", "created_at": "2023-10-08 13:39:29", "reply_type": "Follow-up", "response_time_minutes": 40 }, { "id": 814, "ticket_id": 45, "agent_id": 29, "reply_text": "An operator reported a duplicate issue; the refund was processed.", "created_at": "2023-11-14 20:12:15", "reply_type": "Resolution", "response_time_minutes": 49 }, { "id": 815, "ticket_id": 262, "agent_id": 43, "reply_text": "Support confirmed the details and the request was approved.", "created_at": "2023-06-14 21:47:21", "reply_type": "Acknowledgment", "response_time_minutes": 80 }, { "id": 816, "ticket_id": 146, "agent_id": 19, "reply_text": "No response from the courier, so the shipment was processed.", "created_at": "2023-01-01 11:51:13", "reply_type": "Acknowledgment", "response_time_minutes": 60 }, { "id": 817, "ticket_id": 153, "agent_id": 1, "reply_text": "No response from the supplier, so the delivery was cancelled.", "created_at": "2023-09-25 18:39:28", "reply_type": "Acknowledgment", "response_time_minutes": 69 }, { "id": 818, "ticket_id": 231, "agent_id": 19, "reply_text": "The record was reviewed — standard case, no further action.", "created_at": "2023-08-07 12:24:25", "reply_type": "Resolution", "response_time_minutes": 77 }, { "id": 819, "ticket_id": 91, "agent_id": 32, "reply_text": "No response from the team, so the order was replaced.", "created_at": "2023-04-04 13:15:45", "reply_type": "Resolution", "response_time_minutes": 74 }, { "id": 820, "ticket_id": 9, "agent_id": 31, "reply_text": "Support asked for a change and the report was updated.", "created_at": "2023-07-14 02:36:30", "reply_type": "Follow-up", "response_time_minutes": 43 }, { "id": 821, "ticket_id": 123, "agent_id": 48, "reply_text": "An urgent follow-up: the invoice was resolved.", "created_at": "2023-12-06 17:07:29", "reply_type": "Acknowledgment", "response_time_minutes": 58 }, { "id": 822, "ticket_id": 315, "agent_id": 2, "reply_text": "The supplier confirmed the details and the report was cancelled.", "created_at": "2023-11-12 10:21:58", "reply_type": "Acknowledgment", "response_time_minutes": 60 }, { "id": 823, "ticket_id": 225, "agent_id": 46, "reply_text": "Flagged as unusual. The supplier processed the account.", "created_at": "2023-03-24 09:19:49", "reply_type": "Acknowledgment", "response_time_minutes": 55 }, { "id": 824, "ticket_id": 311, "agent_id": 42, "reply_text": "Flagged as manual. Support delayed the invoice.", "created_at": "2023-04-05 10:07:08", "reply_type": "Resolution", "response_time_minutes": 67 }, { "id": 825, "ticket_id": 118, "agent_id": 38, "reply_text": "Flagged as urgent. The reviewer reopened the ticket.", "created_at": "2023-02-24 09:10:30", "reply_type": "Resolution", "response_time_minutes": 62 }, { "id": 826, "ticket_id": 180, "agent_id": 11, "reply_text": "Flagged as minor. The customer escalated the document.", "created_at": "2023-07-02 18:25:13", "reply_type": "Acknowledgment", "response_time_minutes": 54 }, { "id": 827, "ticket_id": 262, "agent_id": 31, "reply_text": "Support confirmed the details and the payment was refunded.", "created_at": "2023-10-18 14:49:15", "reply_type": "Acknowledgment", "response_time_minutes": 78 }, { "id": 828, "ticket_id": 163, "agent_id": 25, "reply_text": "No response from an operator, so the claim was rejected.", "created_at": "2023-07-22 14:22:52", "reply_type": "Acknowledgment", "response_time_minutes": 60 }, { "id": 829, "ticket_id": 448, "agent_id": 8, "reply_text": "A routine appointment was rejected the same day.", "created_at": "2023-06-19 20:50:15", "reply_type": "Acknowledgment", "response_time_minutes": 77 }, { "id": 830, "ticket_id": 499, "agent_id": 1, "reply_text": "Flagged as repeat. The courier reviewed the transfer.", "created_at": "2023-10-13 09:15:32", "reply_type": "Acknowledgment", "response_time_minutes": 58 }, { "id": 831, "ticket_id": 320, "agent_id": 44, "reply_text": "The booking was resolved after a repeat check.", "created_at": "2023-09-09 03:24:35", "reply_type": "Resolution", "response_time_minutes": 59 }, { "id": 832, "ticket_id": 127, "agent_id": 5, "reply_text": "The customer confirmed the details and the document was reviewed.", "created_at": "2023-02-27 15:54:06", "reply_type": "Acknowledgment", "response_time_minutes": 80 }, { "id": 833, "ticket_id": 341, "agent_id": 37, "reply_text": "An urgent follow-up: the record was rejected.", "created_at": "2023-12-04 11:16:12", "reply_type": "Acknowledgment", "response_time_minutes": 58 }, { "id": 834, "ticket_id": 348, "agent_id": 27, "reply_text": "Flagged as unusual. The account owner escalated the account.", "created_at": "2023-11-22 18:47:33", "reply_type": "Resolution", "response_time_minutes": 86 }, { "id": 835, "ticket_id": 79, "agent_id": 24, "reply_text": "The supplier confirmed the details and the session was completed.", "created_at": "2023-01-13 00:28:54", "reply_type": "Acknowledgment", "response_time_minutes": 58 }, { "id": 836, "ticket_id": 324, "agent_id": 39, "reply_text": "An incomplete invoice was reopened the same day.", "created_at": "2023-02-02 22:46:54", "reply_type": "Resolution", "response_time_minutes": 67 }, { "id": 837, "ticket_id": 171, "agent_id": 8, "reply_text": "The appointment was confirmed after a minor check.", "created_at": "2023-12-31 13:40:14", "reply_type": "Acknowledgment", "response_time_minutes": 53 }, { "id": 838, "ticket_id": 410, "agent_id": 21, "reply_text": "The order was reopened — duplicate case, no further action.", "created_at": "2023-06-08 01:43:16", "reply_type": "Resolution", "response_time_minutes": 68 }, { "id": 839, "ticket_id": 36, "agent_id": 1, "reply_text": "The delivery was rescheduled following an urgent review.", "created_at": "2023-12-25 10:50:09", "reply_type": "Acknowledgment", "response_time_minutes": 74 }, { "id": 840, "ticket_id": 255, "agent_id": 49, "reply_text": "The team asked for a change and the shipment was reviewed.", "created_at": "2023-04-02 13:40:41", "reply_type": "Acknowledgment", "response_time_minutes": 41 }, { "id": 841, "ticket_id": 268, "agent_id": 13, "reply_text": "The customer reported a duplicate issue; the order was closed.", "created_at": "2023-11-08 20:02:42", "reply_type": "Resolution", "response_time_minutes": 53 }, { "id": 842, "ticket_id": 202, "agent_id": 28, "reply_text": "A manual follow-up: the account was refunded.", "created_at": "2023-10-21 09:25:21", "reply_type": "Follow-up", "response_time_minutes": 52 }, { "id": 843, "ticket_id": 260, "agent_id": 36, "reply_text": "The reviewer confirmed the details and the order was delayed.", "created_at": "2023-12-20 12:19:46", "reply_type": "Acknowledgment", "response_time_minutes": 71 }, { "id": 844, "ticket_id": 124, "agent_id": 47, "reply_text": "A duplicate follow-up: the request was confirmed.", "created_at": "2023-05-31 16:40:14", "reply_type": "Acknowledgment", "response_time_minutes": 44 }, { "id": 845, "ticket_id": 366, "agent_id": 13, "reply_text": "No response from the courier, so the invoice was cancelled.", "created_at": "2023-01-10 14:20:16", "reply_type": "Resolution", "response_time_minutes": 61 }, { "id": 846, "ticket_id": 400, "agent_id": 20, "reply_text": "The supplier confirmed the details and the document was updated.", "created_at": "2023-02-05 10:54:37", "reply_type": "Acknowledgment", "response_time_minutes": 51 }, { "id": 847, "ticket_id": 315, "agent_id": 45, "reply_text": "The ticket was rejected following an unusual review.", "created_at": "2023-05-24 17:34:32", "reply_type": "Acknowledgment", "response_time_minutes": 55 }, { "id": 848, "ticket_id": 152, "agent_id": 48, "reply_text": "The courier asked for a change and the document was replaced.", "created_at": "2023-02-16 15:05:07", "reply_type": "Acknowledgment", "response_time_minutes": 55 }, { "id": 849, "ticket_id": 151, "agent_id": 39, "reply_text": "The delivery was resolved after an unusual check.", "created_at": "2023-08-13 12:10:17", "reply_type": "Follow-up", "response_time_minutes": 59 }, { "id": 850, "ticket_id": 274, "agent_id": 20, "reply_text": "A manual transfer was replaced the same day.", "created_at": "2023-03-12 17:18:54", "reply_type": "Acknowledgment", "response_time_minutes": 70 }, { "id": 851, "ticket_id": 358, "agent_id": 17, "reply_text": "The team reported an incomplete issue; the item was completed.", "created_at": "2023-07-09 08:00:45", "reply_type": "Resolution", "response_time_minutes": 74 }, { "id": 852, "ticket_id": 55, "agent_id": 23, "reply_text": "An incomplete delivery was rescheduled the same day.", "created_at": "2023-06-09 19:48:09", "reply_type": "Follow-up", "response_time_minutes": 54 }, { "id": 853, "ticket_id": 408, "agent_id": 1, "reply_text": "Flagged as repeat. The reviewer rescheduled the payment.", "created_at": "2023-07-20 13:08:11", "reply_type": "Acknowledgment", "response_time_minutes": 71 }, { "id": 854, "ticket_id": 487, "agent_id": 32, "reply_text": "The team reported a standard issue; the ticket was approved.", "created_at": "2023-02-05 09:39:16", "reply_type": "Resolution", "response_time_minutes": 82 }, { "id": 855, "ticket_id": 385, "agent_id": 40, "reply_text": "A standard session was updated the same day.", "created_at": "2023-07-27 12:48:00", "reply_type": "Acknowledgment", "response_time_minutes": 54 }, { "id": 856, "ticket_id": 414, "agent_id": 37, "reply_text": "Support asked for a change and the transfer was refunded.", "created_at": "2023-04-17 10:35:11", "reply_type": "Acknowledgment", "response_time_minutes": 56 }, { "id": 857, "ticket_id": 483, "agent_id": 18, "reply_text": "Flagged as late. The courier closed the record.", "created_at": "2023-01-18 08:05:54", "reply_type": "Acknowledgment", "response_time_minutes": 82 }, { "id": 858, "ticket_id": 43, "agent_id": 1, "reply_text": "No response from the supplier, so the claim was reviewed.", "created_at": "2023-06-16 13:09:12", "reply_type": "Acknowledgment", "response_time_minutes": 63 }, { "id": 859, "ticket_id": 59, "agent_id": 25, "reply_text": "The team confirmed the details and the appointment was delayed.", "created_at": "2023-11-10 21:07:40", "reply_type": "Follow-up", "response_time_minutes": 61 }, { "id": 860, "ticket_id": 75, "agent_id": 50, "reply_text": "Flagged as urgent. The reviewer rejected the transfer.", "created_at": "2023-03-16 00:22:48", "reply_type": "Resolution", "response_time_minutes": 47 }, { "id": 861, "ticket_id": 355, "agent_id": 24, "reply_text": "A manual follow-up: the document was escalated.", "created_at": "2023-01-22 07:48:12", "reply_type": "Acknowledgment", "response_time_minutes": 67 }, { "id": 862, "ticket_id": 208, "agent_id": 35, "reply_text": "The reviewer asked for a change and the document was reopened.", "created_at": "2023-05-02 11:46:05", "reply_type": "Acknowledgment", "response_time_minutes": 28 }, { "id": 863, "ticket_id": 299, "agent_id": 17, "reply_text": "Flagged as incomplete. The account owner rejected the document.", "created_at": "2023-10-03 16:30:38", "reply_type": "Resolution", "response_time_minutes": 52 }, { "id": 864, "ticket_id": 47, "agent_id": 1, "reply_text": "The transfer was approved — partial case, no further action.", "created_at": "2023-10-28 16:55:19", "reply_type": "Resolution", "response_time_minutes": 41 }, { "id": 865, "ticket_id": 452, "agent_id": 35, "reply_text": "No response from the team, so the account was closed.", "created_at": "2023-09-20 08:13:31", "reply_type": "Acknowledgment", "response_time_minutes": 91 }, { "id": 866, "ticket_id": 317, "agent_id": 37, "reply_text": "No response from support, so the request was confirmed.", "created_at": "2023-01-24 11:32:43", "reply_type": "Resolution", "response_time_minutes": 86 }, { "id": 867, "ticket_id": 476, "agent_id": 13, "reply_text": "The order was closed after a partial check.", "created_at": "2023-05-12 15:00:29", "reply_type": "Acknowledgment", "response_time_minutes": 62 }, { "id": 868, "ticket_id": 410, "agent_id": 50, "reply_text": "The account was updated following an urgent review.", "created_at": "2023-08-27 10:15:45", "reply_type": "Follow-up", "response_time_minutes": 35 }, { "id": 869, "ticket_id": 292, "agent_id": 34, "reply_text": "An urgent follow-up: the request was replaced.", "created_at": "2023-07-04 21:50:44", "reply_type": "Resolution", "response_time_minutes": 71 }, { "id": 870, "ticket_id": 19, "agent_id": 16, "reply_text": "The record was rejected following a late review.", "created_at": "2023-10-16 11:37:51", "reply_type": "Resolution", "response_time_minutes": 92 }, { "id": 871, "ticket_id": 393, "agent_id": 30, "reply_text": "The invoice was closed following a duplicate review.", "created_at": "2023-12-15 15:55:22", "reply_type": "Acknowledgment", "response_time_minutes": 57 }, { "id": 872, "ticket_id": 234, "agent_id": 47, "reply_text": "Flagged as partial. The customer approved the session.", "created_at": "2023-06-09 00:02:08", "reply_type": "Acknowledgment", "response_time_minutes": 32 }, { "id": 873, "ticket_id": 386, "agent_id": 33, "reply_text": "The order was updated following a duplicate review.", "created_at": "2023-03-07 07:54:51", "reply_type": "Acknowledgment", "response_time_minutes": 77 }, { "id": 874, "ticket_id": 38, "agent_id": 15, "reply_text": "The refund was rescheduled — minor case, no further action.", "created_at": "2023-01-27 00:31:33", "reply_type": "Resolution", "response_time_minutes": 56 }, { "id": 875, "ticket_id": 445, "agent_id": 10, "reply_text": "No response from the team, so the item was rejected.", "created_at": "2023-11-07 19:30:29", "reply_type": "Follow-up", "response_time_minutes": 50 }, { "id": 876, "ticket_id": 174, "agent_id": 33, "reply_text": "The order was refunded — urgent case, no further action.", "created_at": "2023-06-09 19:04:20", "reply_type": "Acknowledgment", "response_time_minutes": 73 }, { "id": 877, "ticket_id": 182, "agent_id": 39, "reply_text": "Flagged as duplicate. The courier confirmed the document.", "created_at": "2023-01-21 03:52:44", "reply_type": "Resolution", "response_time_minutes": 56 }, { "id": 878, "ticket_id": 94, "agent_id": 10, "reply_text": "An automatic follow-up: the item was reopened.", "created_at": "2023-04-10 15:09:17", "reply_type": "Acknowledgment", "response_time_minutes": 60 }, { "id": 879, "ticket_id": 486, "agent_id": 29, "reply_text": "A late account was delayed the same day.", "created_at": "2023-04-18 10:45:28", "reply_type": "Acknowledgment", "response_time_minutes": 47 }, { "id": 880, "ticket_id": 176, "agent_id": 22, "reply_text": "No response from an operator, so the item was escalated.", "created_at": "2023-06-13 10:45:47", "reply_type": "Resolution", "response_time_minutes": 88 }, { "id": 881, "ticket_id": 460, "agent_id": 22, "reply_text": "The report was cancelled — repeat case, no further action.", "created_at": "2023-05-17 17:31:36", "reply_type": "Resolution", "response_time_minutes": 45 }, { "id": 882, "ticket_id": 129, "agent_id": 1, "reply_text": "Flagged as standard. The reviewer resolved the document.", "created_at": "2023-02-19 18:56:20", "reply_type": "Acknowledgment", "response_time_minutes": 50 }, { "id": 883, "ticket_id": 246, "agent_id": 22, "reply_text": "The account owner asked for a change and the invoice was approved.", "created_at": "2023-05-29 20:48:03", "reply_type": "Acknowledgment", "response_time_minutes": 97 }, { "id": 884, "ticket_id": 496, "agent_id": 25, "reply_text": "The item was closed after a repeat check.", "created_at": "2023-05-18 19:17:56", "reply_type": "Resolution", "response_time_minutes": 83 }, { "id": 885, "ticket_id": 22, "agent_id": 2, "reply_text": "A partial follow-up: the ticket was replaced.", "created_at": "2023-06-16 12:17:37", "reply_type": "Resolution", "response_time_minutes": 29 }, { "id": 886, "ticket_id": 211, "agent_id": 11, "reply_text": "Flagged as minor. The account owner processed the appointment.", "created_at": "2023-06-20 13:37:34", "reply_type": "Acknowledgment", "response_time_minutes": 86 }, { "id": 887, "ticket_id": 356, "agent_id": 24, "reply_text": "A late follow-up: the record was rejected.", "created_at": "2023-05-31 09:09:50", "reply_type": "Acknowledgment", "response_time_minutes": 88 }, { "id": 888, "ticket_id": 209, "agent_id": 31, "reply_text": "An unusual delivery was escalated the same day.", "created_at": "2023-05-28 17:25:35", "reply_type": "Resolution", "response_time_minutes": 73 }, { "id": 889, "ticket_id": 291, "agent_id": 20, "reply_text": "The customer asked for a change and the report was cancelled.", "created_at": "2023-03-12 11:36:56", "reply_type": "Resolution", "response_time_minutes": 78 }, { "id": 890, "ticket_id": 227, "agent_id": 19, "reply_text": "The claim was updated after a manual check.", "created_at": "2023-05-13 23:46:32", "reply_type": "Acknowledgment", "response_time_minutes": 73 }, { "id": 891, "ticket_id": 213, "agent_id": 40, "reply_text": "The customer asked for a change and the order was cancelled.", "created_at": "2023-06-22 04:16:06", "reply_type": "Acknowledgment", "response_time_minutes": 59 }, { "id": 892, "ticket_id": 75, "agent_id": 42, "reply_text": "Support asked for a change and the payment was processed.", "created_at": "2023-11-15 11:12:16", "reply_type": "Follow-up", "response_time_minutes": 55 }, { "id": 893, "ticket_id": 63, "agent_id": 29, "reply_text": "The supplier asked for a change and the session was updated.", "created_at": "2023-07-23 15:39:12", "reply_type": "Acknowledgment", "response_time_minutes": 39 }, { "id": 894, "ticket_id": 408, "agent_id": 9, "reply_text": "The reviewer confirmed the details and the session was completed.", "created_at": "2023-07-06 18:15:29", "reply_type": "Resolution", "response_time_minutes": 36 }, { "id": 895, "ticket_id": 227, "agent_id": 41, "reply_text": "Flagged as late. The reviewer escalated the account.", "created_at": "2023-06-02 21:48:23", "reply_type": "Resolution", "response_time_minutes": 52 }, { "id": 896, "ticket_id": 234, "agent_id": 41, "reply_text": "The team confirmed the details and the ticket was closed.", "created_at": "2023-07-31 09:11:20", "reply_type": "Acknowledgment", "response_time_minutes": 32 }, { "id": 897, "ticket_id": 20, "agent_id": 34, "reply_text": "The record was resolved — minor case, no further action.", "created_at": "2023-12-02 09:03:25", "reply_type": "Resolution", "response_time_minutes": 80 }, { "id": 898, "ticket_id": 393, "agent_id": 20, "reply_text": "No response from the courier, so the item was confirmed.", "created_at": "2023-03-17 22:06:17", "reply_type": "Acknowledgment", "response_time_minutes": 64 }, { "id": 899, "ticket_id": 320, "agent_id": 24, "reply_text": "No response from the team, so the transfer was escalated.", "created_at": "2023-06-11 09:51:55", "reply_type": "Acknowledgment", "response_time_minutes": 59 }, { "id": 900, "ticket_id": 236, "agent_id": 20, "reply_text": "A repeat follow-up: the shipment was refunded.", "created_at": "2023-03-29 09:46:12", "reply_type": "Resolution", "response_time_minutes": 81 }, { "id": 901, "ticket_id": 9, "agent_id": 19, "reply_text": "Flagged as repeat. The account owner closed the shipment.", "created_at": "2023-11-05 08:54:30", "reply_type": "Resolution", "response_time_minutes": 53 }, { "id": 902, "ticket_id": 317, "agent_id": 10, "reply_text": "The payment was delayed — standard case, no further action.", "created_at": "2023-06-04 13:25:29", "reply_type": "Acknowledgment", "response_time_minutes": 73 }, { "id": 903, "ticket_id": 436, "agent_id": 7, "reply_text": "The account owner confirmed the details and the delivery was escalated.", "created_at": "2023-08-06 16:25:03", "reply_type": "Acknowledgment", "response_time_minutes": 39 }, { "id": 904, "ticket_id": 454, "agent_id": 13, "reply_text": "The courier confirmed the details and the account was approved.", "created_at": "2023-01-22 09:00:18", "reply_type": "Resolution", "response_time_minutes": 45 }, { "id": 905, "ticket_id": 233, "agent_id": 12, "reply_text": "The team confirmed the details and the request was updated.", "created_at": "2023-05-25 16:51:18", "reply_type": "Follow-up", "response_time_minutes": 56 }, { "id": 906, "ticket_id": 37, "agent_id": 13, "reply_text": "Flagged as repeat. The courier refunded the order.", "created_at": "2023-01-26 14:43:27", "reply_type": "Acknowledgment", "response_time_minutes": 44 }, { "id": 907, "ticket_id": 238, "agent_id": 5, "reply_text": "No response from the team, so the refund was closed.", "created_at": "2023-08-01 15:42:06", "reply_type": "Acknowledgment", "response_time_minutes": 52 }, { "id": 908, "ticket_id": 303, "agent_id": 43, "reply_text": "The team confirmed the details and the delivery was rescheduled.", "created_at": "2023-01-03 05:58:00", "reply_type": "Acknowledgment", "response_time_minutes": 69 }, { "id": 909, "ticket_id": 191, "agent_id": 26, "reply_text": "The item was closed — duplicate case, no further action.", "created_at": "2023-12-11 12:28:49", "reply_type": "Acknowledgment", "response_time_minutes": 53 }, { "id": 910, "ticket_id": 198, "agent_id": 45, "reply_text": "The account was escalated following an unusual review.", "created_at": "2023-03-06 17:17:14", "reply_type": "Resolution", "response_time_minutes": 77 }, { "id": 911, "ticket_id": 423, "agent_id": 50, "reply_text": "The report was rejected following a late review.", "created_at": "2023-11-22 08:42:43", "reply_type": "Resolution", "response_time_minutes": 52 }, { "id": 912, "ticket_id": 304, "agent_id": 44, "reply_text": "An operator reported an incomplete issue; the transfer was delayed.", "created_at": "2023-06-02 22:35:22", "reply_type": "Resolution", "response_time_minutes": 97 }, { "id": 913, "ticket_id": 270, "agent_id": 30, "reply_text": "The payment was completed following a standard review.", "created_at": "2023-12-06 16:33:31", "reply_type": "Acknowledgment", "response_time_minutes": 75 }, { "id": 914, "ticket_id": 147, "agent_id": 13, "reply_text": "The report was resolved — unusual case, no further action.", "created_at": "2023-05-09 09:37:25", "reply_type": "Acknowledgment", "response_time_minutes": 18 }, { "id": 915, "ticket_id": 452, "agent_id": 36, "reply_text": "The refund was rejected after an unusual check.", "created_at": "2023-08-26 09:05:44", "reply_type": "Acknowledgment", "response_time_minutes": 75 }, { "id": 916, "ticket_id": 422, "agent_id": 20, "reply_text": "The transfer was escalated after a minor check.", "created_at": "2023-08-06 09:38:50", "reply_type": "Resolution", "response_time_minutes": 58 }, { "id": 917, "ticket_id": 26, "agent_id": 46, "reply_text": "Support asked for a change and the record was delayed.", "created_at": "2023-11-20 11:54:12", "reply_type": "Follow-up", "response_time_minutes": 58 }, { "id": 918, "ticket_id": 144, "agent_id": 10, "reply_text": "Support reported a standard issue; the payment was reopened.", "created_at": "2023-05-15 18:28:39", "reply_type": "Follow-up", "response_time_minutes": 69 }, { "id": 919, "ticket_id": 434, "agent_id": 21, "reply_text": "The request was cancelled after an automatic check.", "created_at": "2023-03-10 11:56:39", "reply_type": "Resolution", "response_time_minutes": 50 }, { "id": 920, "ticket_id": 99, "agent_id": 4, "reply_text": "An urgent follow-up: the request was processed.", "created_at": "2023-06-24 13:11:11", "reply_type": "Resolution", "response_time_minutes": 20 }, { "id": 921, "ticket_id": 109, "agent_id": 3, "reply_text": "Flagged as unusual. The reviewer reopened the appointment.", "created_at": "2023-07-08 15:40:01", "reply_type": "Acknowledgment", "response_time_minutes": 26 }, { "id": 922, "ticket_id": 227, "agent_id": 3, "reply_text": "The supplier reported an urgent issue; the claim was approved.", "created_at": "2023-07-26 14:55:18", "reply_type": "Acknowledgment", "response_time_minutes": 49 }, { "id": 923, "ticket_id": 321, "agent_id": 36, "reply_text": "The session was delayed following an incomplete review.", "created_at": "2023-11-08 20:48:57", "reply_type": "Acknowledgment", "response_time_minutes": 62 }, { "id": 924, "ticket_id": 23, "agent_id": 11, "reply_text": "The report was rejected following a manual review.", "created_at": "2023-11-01 18:56:00", "reply_type": "Follow-up", "response_time_minutes": 74 }, { "id": 925, "ticket_id": 14, "agent_id": 11, "reply_text": "Flagged as late. An operator reviewed the payment.", "created_at": "2023-03-25 18:35:58", "reply_type": "Acknowledgment", "response_time_minutes": 58 }, { "id": 926, "ticket_id": 65, "agent_id": 39, "reply_text": "The customer asked for a change and the record was rejected.", "created_at": "2023-02-03 15:23:35", "reply_type": "Acknowledgment", "response_time_minutes": 70 }, { "id": 927, "ticket_id": 420, "agent_id": 45, "reply_text": "The ticket was escalated — automatic case, no further action.", "created_at": "2023-12-04 20:15:42", "reply_type": "Acknowledgment", "response_time_minutes": 91 }, { "id": 928, "ticket_id": 383, "agent_id": 15, "reply_text": "The record was resolved following an urgent review.", "created_at": "2023-03-21 15:22:58", "reply_type": "Resolution", "response_time_minutes": 87 }, { "id": 929, "ticket_id": 286, "agent_id": 12, "reply_text": "A repeat session was rejected the same day.", "created_at": "2023-11-19 19:11:52", "reply_type": "Acknowledgment", "response_time_minutes": 68 }, { "id": 930, "ticket_id": 321, "agent_id": 10, "reply_text": "The refund was replaced — automatic case, no further action.", "created_at": "2023-03-01 01:57:57", "reply_type": "Resolution", "response_time_minutes": 52 }, { "id": 931, "ticket_id": 255, "agent_id": 21, "reply_text": "The team confirmed the details and the refund was reopened.", "created_at": "2023-10-17 20:34:42", "reply_type": "Acknowledgment", "response_time_minutes": 44 }, { "id": 932, "ticket_id": 142, "agent_id": 27, "reply_text": "A duplicate booking was updated the same day.", "created_at": "2023-05-12 10:13:30", "reply_type": "Resolution", "response_time_minutes": 48 }, { "id": 933, "ticket_id": 302, "agent_id": 14, "reply_text": "Flagged as minor. Support refunded the order.", "created_at": "2023-09-29 13:15:22", "reply_type": "Acknowledgment", "response_time_minutes": 44 }, { "id": 934, "ticket_id": 440, "agent_id": 10, "reply_text": "Flagged as automatic. Support reviewed the shipment.", "created_at": "2023-03-09 16:13:31", "reply_type": "Resolution", "response_time_minutes": 69 }, { "id": 935, "ticket_id": 358, "agent_id": 39, "reply_text": "No response from the team, so the report was escalated.", "created_at": "2023-04-17 20:30:20", "reply_type": "Resolution", "response_time_minutes": 80 }, { "id": 936, "ticket_id": 358, "agent_id": 49, "reply_text": "The account was approved following a repeat review.", "created_at": "2023-09-18 09:06:42", "reply_type": "Acknowledgment", "response_time_minutes": 46 }, { "id": 937, "ticket_id": 286, "agent_id": 30, "reply_text": "No response from the account owner, so the booking was resolved.", "created_at": "2023-09-13 13:38:20", "reply_type": "Resolution", "response_time_minutes": 55 }, { "id": 938, "ticket_id": 45, "agent_id": 21, "reply_text": "The appointment was rescheduled after an automatic check.", "created_at": "2023-10-29 20:43:56", "reply_type": "Follow-up", "response_time_minutes": 62 }, { "id": 939, "ticket_id": 258, "agent_id": 50, "reply_text": "No response from the courier, so the shipment was reopened.", "created_at": "2023-06-14 06:46:02", "reply_type": "Resolution", "response_time_minutes": 35 }, { "id": 940, "ticket_id": 288, "agent_id": 34, "reply_text": "The customer reported a duplicate issue; the document was confirmed.", "created_at": "2023-08-20 08:27:44", "reply_type": "Resolution", "response_time_minutes": 24 }, { "id": 941, "ticket_id": 371, "agent_id": 11, "reply_text": "The supplier asked for a change and the ticket was reviewed.", "created_at": "2023-05-10 09:22:18", "reply_type": "Resolution", "response_time_minutes": 54 }, { "id": 942, "ticket_id": 340, "agent_id": 22, "reply_text": "A standard follow-up: the document was cancelled.", "created_at": "2023-11-29 09:23:57", "reply_type": "Acknowledgment", "response_time_minutes": 62 }, { "id": 943, "ticket_id": 474, "agent_id": 11, "reply_text": "An operator confirmed the details and the delivery was reviewed.", "created_at": "2023-11-21 09:12:38", "reply_type": "Follow-up", "response_time_minutes": 60 }, { "id": 944, "ticket_id": 226, "agent_id": 42, "reply_text": "Flagged as repeat. The supplier escalated the transfer.", "created_at": "2023-07-23 16:24:36", "reply_type": "Acknowledgment", "response_time_minutes": 61 }, { "id": 945, "ticket_id": 308, "agent_id": 38, "reply_text": "A standard request was rejected the same day.", "created_at": "2023-02-05 01:08:47", "reply_type": "Resolution", "response_time_minutes": 47 }, { "id": 946, "ticket_id": 245, "agent_id": 8, "reply_text": "The team reported a routine issue; the refund was refunded.", "created_at": "2023-01-08 14:10:39", "reply_type": "Resolution", "response_time_minutes": 61 }, { "id": 947, "ticket_id": 393, "agent_id": 11, "reply_text": "An incomplete follow-up: the payment was confirmed.", "created_at": "2023-11-26 19:33:10", "reply_type": "Acknowledgment", "response_time_minutes": 68 }, { "id": 948, "ticket_id": 265, "agent_id": 14, "reply_text": "No response from the supplier, so the document was updated.", "created_at": "2023-12-25 19:51:46", "reply_type": "Acknowledgment", "response_time_minutes": 37 }, { "id": 949, "ticket_id": 175, "agent_id": 48, "reply_text": "The customer reported an automatic issue; the shipment was resolved.", "created_at": "2023-01-15 10:11:01", "reply_type": "Acknowledgment", "response_time_minutes": 59 }, { "id": 950, "ticket_id": 368, "agent_id": 31, "reply_text": "Flagged as partial. The team confirmed the payment.", "created_at": "2023-07-02 08:48:00", "reply_type": "Resolution", "response_time_minutes": 64 }, { "id": 951, "ticket_id": 296, "agent_id": 34, "reply_text": "The document was delayed following a routine review.", "created_at": "2023-04-27 19:35:58", "reply_type": "Acknowledgment", "response_time_minutes": 75 }, { "id": 952, "ticket_id": 437, "agent_id": 38, "reply_text": "No response from the account owner, so the transfer was refunded.", "created_at": "2023-08-28 10:06:59", "reply_type": "Resolution", "response_time_minutes": 76 }, { "id": 953, "ticket_id": 284, "agent_id": 44, "reply_text": "Flagged as urgent. The supplier updated the document.", "created_at": "2023-11-03 10:02:05", "reply_type": "Resolution", "response_time_minutes": 85 }, { "id": 954, "ticket_id": 131, "agent_id": 43, "reply_text": "The customer reported a repeat issue; the document was reopened.", "created_at": "2023-04-06 12:35:45", "reply_type": "Follow-up", "response_time_minutes": 55 }, { "id": 955, "ticket_id": 422, "agent_id": 49, "reply_text": "An urgent payment was processed the same day.", "created_at": "2023-06-20 17:15:04", "reply_type": "Acknowledgment", "response_time_minutes": 57 }, { "id": 956, "ticket_id": 117, "agent_id": 13, "reply_text": "The supplier confirmed the details and the report was cancelled.", "created_at": "2023-03-12 07:28:26", "reply_type": "Acknowledgment", "response_time_minutes": 47 }, { "id": 957, "ticket_id": 17, "agent_id": 8, "reply_text": "The account owner confirmed the details and the refund was reviewed.", "created_at": "2023-08-11 20:42:22", "reply_type": "Resolution", "response_time_minutes": 56 }, { "id": 958, "ticket_id": 402, "agent_id": 46, "reply_text": "The invoice was cancelled following a minor review.", "created_at": "2023-12-13 18:08:58", "reply_type": "Acknowledgment", "response_time_minutes": 43 }, { "id": 959, "ticket_id": 185, "agent_id": 32, "reply_text": "A duplicate shipment was replaced the same day.", "created_at": "2023-09-12 16:02:18", "reply_type": "Resolution", "response_time_minutes": 44 }, { "id": 960, "ticket_id": 152, "agent_id": 5, "reply_text": "A routine follow-up: the appointment was refunded.", "created_at": "2023-03-03 17:50:10", "reply_type": "Acknowledgment", "response_time_minutes": 100 }, { "id": 961, "ticket_id": 235, "agent_id": 2, "reply_text": "No response from the courier, so the payment was reopened.", "created_at": "2023-08-09 21:27:14", "reply_type": "Follow-up", "response_time_minutes": 64 }, { "id": 962, "ticket_id": 17, "agent_id": 48, "reply_text": "Support reported a standard issue; the order was updated.", "created_at": "2023-09-13 19:03:42", "reply_type": "Follow-up", "response_time_minutes": 77 }, { "id": 963, "ticket_id": 48, "agent_id": 37, "reply_text": "Flagged as standard. An operator cancelled the transfer.", "created_at": "2023-09-25 14:47:23", "reply_type": "Acknowledgment", "response_time_minutes": 80 }, { "id": 964, "ticket_id": 422, "agent_id": 35, "reply_text": "The appointment was refunded after a manual check.", "created_at": "2023-05-12 12:15:27", "reply_type": "Follow-up", "response_time_minutes": 71 }, { "id": 965, "ticket_id": 402, "agent_id": 13, "reply_text": "The invoice was rescheduled — standard case, no further action.", "created_at": "2023-10-19 06:13:32", "reply_type": "Acknowledgment", "response_time_minutes": 69 }, { "id": 966, "ticket_id": 8, "agent_id": 29, "reply_text": "The booking was confirmed after a repeat check.", "created_at": "2023-03-17 12:23:21", "reply_type": "Follow-up", "response_time_minutes": 57 }, { "id": 967, "ticket_id": 75, "agent_id": 32, "reply_text": "A partial follow-up: the order was processed.", "created_at": "2023-01-28 10:18:32", "reply_type": "Follow-up", "response_time_minutes": 81 }, { "id": 968, "ticket_id": 309, "agent_id": 36, "reply_text": "No response from the supplier, so the invoice was cancelled.", "created_at": "2023-10-19 22:43:17", "reply_type": "Acknowledgment", "response_time_minutes": 66 }, { "id": 969, "ticket_id": 275, "agent_id": 48, "reply_text": "A late follow-up: the delivery was cancelled.", "created_at": "2023-01-11 19:56:50", "reply_type": "Acknowledgment", "response_time_minutes": 57 }, { "id": 970, "ticket_id": 233, "agent_id": 35, "reply_text": "A standard order was completed the same day.", "created_at": "2023-02-06 08:19:00", "reply_type": "Resolution", "response_time_minutes": 61 }, { "id": 971, "ticket_id": 350, "agent_id": 40, "reply_text": "The courier reported a standard issue; the refund was updated.", "created_at": "2023-07-05 19:52:26", "reply_type": "Resolution", "response_time_minutes": 48 }, { "id": 972, "ticket_id": 167, "agent_id": 42, "reply_text": "An incomplete claim was rejected the same day.", "created_at": "2023-02-17 17:21:46", "reply_type": "Acknowledgment", "response_time_minutes": 44 }, { "id": 973, "ticket_id": 122, "agent_id": 48, "reply_text": "The document was reviewed after a minor check.", "created_at": "2023-11-01 17:27:23", "reply_type": "Resolution", "response_time_minutes": 51 }, { "id": 974, "ticket_id": 52, "agent_id": 38, "reply_text": "Flagged as late. The team refunded the delivery.", "created_at": "2023-08-07 16:20:10", "reply_type": "Resolution", "response_time_minutes": 36 }, { "id": 975, "ticket_id": 487, "agent_id": 6, "reply_text": "The transfer was rejected after a partial check.", "created_at": "2023-08-30 20:03:16", "reply_type": "Resolution", "response_time_minutes": 91 }, { "id": 976, "ticket_id": 321, "agent_id": 12, "reply_text": "An urgent follow-up: the shipment was resolved.", "created_at": "2023-10-21 13:09:06", "reply_type": "Acknowledgment", "response_time_minutes": 35 }, { "id": 977, "ticket_id": 257, "agent_id": 46, "reply_text": "A duplicate follow-up: the item was processed.", "created_at": "2023-12-10 12:01:22", "reply_type": "Resolution", "response_time_minutes": 41 }, { "id": 978, "ticket_id": 376, "agent_id": 32, "reply_text": "The order was completed after a late check.", "created_at": "2023-11-10 16:08:36", "reply_type": "Acknowledgment", "response_time_minutes": 65 }, { "id": 979, "ticket_id": 111, "agent_id": 8, "reply_text": "The delivery was updated after an automatic check.", "created_at": "2023-05-04 11:31:28", "reply_type": "Acknowledgment", "response_time_minutes": 79 }, { "id": 980, "ticket_id": 1, "agent_id": 17, "reply_text": "A duplicate order was rescheduled the same day.", "created_at": "2023-01-16 13:32:59", "reply_type": "Acknowledgment", "response_time_minutes": 90 }, { "id": 981, "ticket_id": 121, "agent_id": 12, "reply_text": "The transfer was rescheduled after a minor check.", "created_at": "2023-07-22 23:29:38", "reply_type": "Resolution", "response_time_minutes": 51 }, { "id": 982, "ticket_id": 248, "agent_id": 46, "reply_text": "The team asked for a change and the session was refunded.", "created_at": "2023-07-11 05:34:30", "reply_type": "Acknowledgment", "response_time_minutes": 52 }, { "id": 983, "ticket_id": 259, "agent_id": 4, "reply_text": "A duplicate session was rescheduled the same day.", "created_at": "2023-03-06 11:09:39", "reply_type": "Resolution", "response_time_minutes": 52 }, { "id": 984, "ticket_id": 452, "agent_id": 8, "reply_text": "The supplier reported an automatic issue; the invoice was replaced.", "created_at": "2023-11-09 08:44:45", "reply_type": "Resolution", "response_time_minutes": 78 }, { "id": 985, "ticket_id": 461, "agent_id": 22, "reply_text": "The delivery was approved — duplicate case, no further action.", "created_at": "2023-01-02 03:51:20", "reply_type": "Resolution", "response_time_minutes": 68 }, { "id": 986, "ticket_id": 217, "agent_id": 32, "reply_text": "A repeat order was rejected the same day.", "created_at": "2023-01-19 09:00:38", "reply_type": "Resolution", "response_time_minutes": 42 }, { "id": 987, "ticket_id": 484, "agent_id": 9, "reply_text": "Flagged as repeat. The courier escalated the booking.", "created_at": "2023-09-13 19:35:16", "reply_type": "Acknowledgment", "response_time_minutes": 43 }, { "id": 988, "ticket_id": 362, "agent_id": 42, "reply_text": "The appointment was replaced after a minor check.", "created_at": "2023-06-05 10:20:39", "reply_type": "Acknowledgment", "response_time_minutes": 95 }, { "id": 989, "ticket_id": 82, "agent_id": 21, "reply_text": "No response from the customer, so the report was reopened.", "created_at": "2023-06-17 17:09:39", "reply_type": "Acknowledgment", "response_time_minutes": 67 }, { "id": 990, "ticket_id": 447, "agent_id": 20, "reply_text": "Support asked for a change and the account was reopened.", "created_at": "2023-05-30 19:19:26", "reply_type": "Acknowledgment", "response_time_minutes": 80 }, { "id": 991, "ticket_id": 443, "agent_id": 46, "reply_text": "The shipment was reviewed after an automatic check.", "created_at": "2023-02-05 07:30:51", "reply_type": "Acknowledgment", "response_time_minutes": 63 }, { "id": 992, "ticket_id": 399, "agent_id": 34, "reply_text": "Flagged as automatic. An operator escalated the shipment.", "created_at": "2023-04-25 08:16:29", "reply_type": "Resolution", "response_time_minutes": 76 }, { "id": 993, "ticket_id": 119, "agent_id": 12, "reply_text": "The booking was resolved following a duplicate review.", "created_at": "2023-11-13 19:57:15", "reply_type": "Resolution", "response_time_minutes": 50 }, { "id": 994, "ticket_id": 203, "agent_id": 43, "reply_text": "The account owner asked for a change and the record was reviewed.", "created_at": "2023-04-29 09:10:46", "reply_type": "Acknowledgment", "response_time_minutes": 61 }, { "id": 995, "ticket_id": 429, "agent_id": 25, "reply_text": "The account was reopened after an urgent check.", "created_at": "2023-08-02 14:06:55", "reply_type": "Resolution", "response_time_minutes": 83 }, { "id": 996, "ticket_id": 106, "agent_id": 39, "reply_text": "The account was reopened following a partial review.", "created_at": "2023-04-14 18:34:50", "reply_type": "Follow-up", "response_time_minutes": 69 }, { "id": 997, "ticket_id": 470, "agent_id": 32, "reply_text": "No response from the courier, so the account was updated.", "created_at": "2023-07-14 09:13:12", "reply_type": "Acknowledgment", "response_time_minutes": 63 }, { "id": 998, "ticket_id": 86, "agent_id": 50, "reply_text": "Flagged as manual. The team processed the ticket.", "created_at": "2023-05-06 21:56:40", "reply_type": "Follow-up", "response_time_minutes": 53 }, { "id": 999, "ticket_id": 472, "agent_id": 22, "reply_text": "The reviewer asked for a change and the shipment was processed.", "created_at": "2023-12-29 15:51:49", "reply_type": "Follow-up", "response_time_minutes": 89 }, { "id": 1000, "ticket_id": 312, "agent_id": 1, "reply_text": "An incomplete follow-up: the shipment was updated.", "created_at": "2023-06-18 20:07:34", "reply_type": "Acknowledgment", "response_time_minutes": 44 } ], "satisfaction_scores": [ { "id": 1, "ticket_id": 446, "score": 4, "comment": "Flagged as partial. The supplier reopened the account.", "created_at": "2023-11-03 17:25:34" }, { "id": 2, "ticket_id": 260, "score": 2, "comment": "A repeat follow-up: the order was approved.", "created_at": "2023-09-13 10:22:07" }, { "id": 3, "ticket_id": 379, "score": 1, "comment": "The delivery was cancelled following a minor review.", "created_at": "2023-11-24 17:16:02" }, { "id": 4, "ticket_id": 449, "score": 4, "comment": "No response from the courier, so the refund was refunded.", "created_at": "2023-09-14 11:58:33" }, { "id": 5, "ticket_id": 354, "score": 5, "comment": "The reviewer confirmed the details and the delivery was processed.", "created_at": "2023-01-30 13:56:58" }, { "id": 6, "ticket_id": 158, "score": 1, "comment": "No response from an operator, so the report was confirmed.", "created_at": "2023-05-04 16:18:20" }, { "id": 7, "ticket_id": 276, "score": 5, "comment": "The report was reviewed after an automatic check.", "created_at": "2023-08-21 18:05:07" }, { "id": 8, "ticket_id": 365, "score": 4, "comment": "Flagged as unusual. The team updated the appointment.", "created_at": "2023-06-15 21:15:23" }, { "id": 9, "ticket_id": 498, "score": 4, "comment": "A duplicate follow-up: the transfer was rejected.", "created_at": "2023-12-03 11:11:53" }, { "id": 10, "ticket_id": 47, "score": 4, "comment": "An urgent session was reopened the same day.", "created_at": "2023-04-10 15:20:12" }, { "id": 11, "ticket_id": 43, "score": 5, "comment": "An unusual follow-up: the ticket was closed.", "created_at": "2023-07-22 15:29:58" }, { "id": 12, "ticket_id": 324, "score": 2, "comment": "The invoice was updated following an urgent review.", "created_at": "2023-02-24 10:30:08" }, { "id": 13, "ticket_id": 449, "score": 4, "comment": "The booking was confirmed — partial case, no further action.", "created_at": "2023-04-14 19:19:43" }, { "id": 14, "ticket_id": 373, "score": 3, "comment": "A manual follow-up: the shipment was cancelled.", "created_at": "2023-04-28 04:18:39" }, { "id": 15, "ticket_id": 178, "score": 4, "comment": "A routine follow-up: the record was delayed.", "created_at": "2023-04-09 08:20:21" }, { "id": 16, "ticket_id": 190, "score": 3, "comment": "The item was completed after a manual check.", "created_at": "2023-11-29 18:55:34" }, { "id": 17, "ticket_id": 147, "score": 4, "comment": "The account owner reported a routine issue; the report was updated.", "created_at": "2023-10-09 08:19:19" }, { "id": 18, "ticket_id": 149, "score": 2, "comment": "A standard item was resolved the same day.", "created_at": "2023-10-27 12:52:01" }, { "id": 19, "ticket_id": 281, "score": 5, "comment": "The customer asked for a change and the item was closed.", "created_at": "2023-07-02 14:48:47" }, { "id": 20, "ticket_id": 135, "score": 5, "comment": "No response from the team, so the order was replaced.", "created_at": "2023-04-08 08:01:48" }, { "id": 21, "ticket_id": 281, "score": 1, "comment": "A manual claim was confirmed the same day.", "created_at": "2023-10-11 23:14:54" }, { "id": 22, "ticket_id": 494, "score": 5, "comment": "The payment was closed following a late review.", "created_at": "2023-09-22 11:13:54" }, { "id": 23, "ticket_id": 143, "score": 5, "comment": "The account was delayed after an urgent check.", "created_at": "2023-09-18 10:29:48" }, { "id": 24, "ticket_id": 338, "score": 4, "comment": "No response from the supplier, so the ticket was rescheduled.", "created_at": "2023-10-16 10:04:07" }, { "id": 25, "ticket_id": 345, "score": 2, "comment": null, "created_at": "2023-07-28 19:31:21" }, { "id": 26, "ticket_id": 291, "score": 3, "comment": "The appointment was rejected — automatic case, no further action.", "created_at": "2023-11-15 10:54:29" }, { "id": 27, "ticket_id": 155, "score": 4, "comment": "The refund was cancelled — duplicate case, no further action.", "created_at": "2023-03-22 23:35:20" }, { "id": 28, "ticket_id": 145, "score": 5, "comment": "The supplier confirmed the details and the invoice was confirmed.", "created_at": "2023-03-16 12:09:01" }, { "id": 29, "ticket_id": 266, "score": 2, "comment": "The account was completed — duplicate case, no further action.", "created_at": "2023-06-05 20:24:44" }, { "id": 30, "ticket_id": 81, "score": 4, "comment": "An unusual follow-up: the payment was replaced.", "created_at": "2023-02-22 20:47:57" }, { "id": 31, "ticket_id": 255, "score": 2, "comment": "Support confirmed the details and the report was cancelled.", "created_at": "2023-12-14 20:16:14" }, { "id": 32, "ticket_id": 454, "score": 5, "comment": "An unusual follow-up: the request was reviewed.", "created_at": "2023-06-24 17:21:32" }, { "id": 33, "ticket_id": 266, "score": 4, "comment": "An operator reported an automatic issue; the payment was processed.", "created_at": "2023-09-02 20:20:30" }, { "id": 34, "ticket_id": 296, "score": 3, "comment": "A late record was reopened the same day.", "created_at": "2023-03-10 12:14:26" }, { "id": 35, "ticket_id": 462, "score": 5, "comment": null, "created_at": "2023-05-04 09:39:31" }, { "id": 36, "ticket_id": 263, "score": 2, "comment": null, "created_at": "2023-05-12 16:35:33" }, { "id": 37, "ticket_id": 108, "score": 5, "comment": "The account owner asked for a change and the report was rescheduled.", "created_at": "2023-01-23 12:42:03" }, { "id": 38, "ticket_id": 488, "score": 5, "comment": "An urgent delivery was rescheduled the same day.", "created_at": "2023-03-19 16:11:29" }, { "id": 39, "ticket_id": 444, "score": 5, "comment": "No response from the courier, so the item was updated.", "created_at": "2023-01-16 13:40:41" }, { "id": 40, "ticket_id": 108, "score": 2, "comment": "No response from the customer, so the transfer was processed.", "created_at": "2023-05-15 09:00:37" }, { "id": 41, "ticket_id": 145, "score": 5, "comment": null, "created_at": "2023-09-07 09:43:01" }, { "id": 42, "ticket_id": 367, "score": 4, "comment": "The customer confirmed the details and the session was reopened.", "created_at": "2023-11-06 09:09:12" }, { "id": 43, "ticket_id": 1, "score": 1, "comment": null, "created_at": "2023-09-29 19:46:16" }, { "id": 44, "ticket_id": 88, "score": 4, "comment": "The team reported a minor issue; the item was closed.", "created_at": "2023-12-08 20:36:59" }, { "id": 45, "ticket_id": 29, "score": 4, "comment": "The shipment was rescheduled after a minor check.", "created_at": "2023-07-13 22:26:34" }, { "id": 46, "ticket_id": 202, "score": 3, "comment": "The shipment was cancelled — duplicate case, no further action.", "created_at": "2023-11-03 07:31:18" }, { "id": 47, "ticket_id": 139, "score": 4, "comment": "The booking was updated — routine case, no further action.", "created_at": "2023-09-20 08:35:49" }, { "id": 48, "ticket_id": 9, "score": 3, "comment": "Flagged as repeat. The customer completed the item.", "created_at": "2023-04-20 12:17:04" }, { "id": 49, "ticket_id": 345, "score": 1, "comment": "Flagged as manual. The account owner reviewed the request.", "created_at": "2023-07-16 17:57:22" }, { "id": 50, "ticket_id": 391, "score": 5, "comment": "Flagged as duplicate. The account owner resolved the request.", "created_at": "2023-07-02 20:32:44" }, { "id": 51, "ticket_id": 294, "score": 4, "comment": "The account owner asked for a change and the claim was confirmed.", "created_at": "2023-04-08 08:40:18" }, { "id": 52, "ticket_id": 474, "score": 4, "comment": "The appointment was confirmed after a manual check.", "created_at": "2023-09-15 00:36:44" }, { "id": 53, "ticket_id": 444, "score": 1, "comment": "No response from the customer, so the record was delayed.", "created_at": "2023-12-14 03:54:25" }, { "id": 54, "ticket_id": 469, "score": 5, "comment": "The refund was rescheduled after an urgent check.", "created_at": "2023-02-17 19:12:06" }, { "id": 55, "ticket_id": 179, "score": 4, "comment": "The report was rejected after an incomplete check.", "created_at": "2023-12-14 19:07:47" }, { "id": 56, "ticket_id": 392, "score": 3, "comment": "An incomplete follow-up: the refund was replaced.", "created_at": "2023-03-11 18:18:03" }, { "id": 57, "ticket_id": 45, "score": 5, "comment": "The transfer was updated following an unusual review.", "created_at": "2023-08-17 18:44:08" }, { "id": 58, "ticket_id": 424, "score": 5, "comment": "An operator asked for a change and the record was rejected.", "created_at": "2023-09-14 08:45:19" }, { "id": 59, "ticket_id": 411, "score": 5, "comment": "The document was escalated — repeat case, no further action.", "created_at": "2023-01-21 17:37:15" }, { "id": 60, "ticket_id": 168, "score": 5, "comment": "Flagged as partial. The courier rescheduled the ticket.", "created_at": "2023-08-12 16:06:22" }, { "id": 61, "ticket_id": 291, "score": 5, "comment": "The reviewer reported an unusual issue; the record was closed.", "created_at": "2023-12-01 16:45:15" }, { "id": 62, "ticket_id": 234, "score": 4, "comment": "An urgent invoice was updated the same day.", "created_at": "2023-06-20 16:26:47" }, { "id": 63, "ticket_id": 30, "score": 5, "comment": "A standard payment was updated the same day.", "created_at": "2023-07-02 21:06:22" }, { "id": 64, "ticket_id": 189, "score": 5, "comment": "No response from the team, so the delivery was approved.", "created_at": "2023-12-14 15:24:15" }, { "id": 65, "ticket_id": 26, "score": 4, "comment": "The account was rescheduled after a routine check.", "created_at": "2023-10-14 16:42:46" }, { "id": 66, "ticket_id": 79, "score": 2, "comment": "The refund was reviewed following a routine review.", "created_at": "2023-07-19 19:53:41" }, { "id": 67, "ticket_id": 6, "score": 2, "comment": "The order was rejected — standard case, no further action.", "created_at": "2023-07-09 12:33:56" }, { "id": 68, "ticket_id": 149, "score": 5, "comment": "An unusual follow-up: the report was completed.", "created_at": "2023-02-08 07:30:03" }, { "id": 69, "ticket_id": 482, "score": 5, "comment": "No response from the team, so the order was processed.", "created_at": "2023-08-22 10:41:07" }, { "id": 70, "ticket_id": 238, "score": 3, "comment": "The account was escalated after a partial check.", "created_at": "2023-05-25 11:44:07" }, { "id": 71, "ticket_id": 427, "score": 4, "comment": "Flagged as incomplete. The reviewer closed the item.", "created_at": "2023-08-03 07:58:42" }, { "id": 72, "ticket_id": 392, "score": 4, "comment": "The supplier reported a standard issue; the document was cancelled.", "created_at": "2023-07-23 08:46:44" }, { "id": 73, "ticket_id": 310, "score": 2, "comment": "Flagged as incomplete. The customer reopened the booking.", "created_at": "2023-12-17 16:29:30" }, { "id": 74, "ticket_id": 403, "score": 5, "comment": "The delivery was updated — duplicate case, no further action.", "created_at": "2023-01-12 16:54:31" }, { "id": 75, "ticket_id": 484, "score": 3, "comment": null, "created_at": "2023-11-09 12:13:47" }, { "id": 76, "ticket_id": 92, "score": 2, "comment": "A repeat follow-up: the delivery was confirmed.", "created_at": "2023-03-18 20:45:20" }, { "id": 77, "ticket_id": 408, "score": 2, "comment": "The document was processed after an automatic check.", "created_at": "2023-01-21 09:41:00" }, { "id": 78, "ticket_id": 55, "score": 3, "comment": "A minor follow-up: the transfer was updated.", "created_at": "2023-02-09 17:39:25" }, { "id": 79, "ticket_id": 96, "score": 5, "comment": "The reviewer reported a duplicate issue; the appointment was completed.", "created_at": "2023-04-11 18:38:43" }, { "id": 80, "ticket_id": 37, "score": 2, "comment": "Flagged as partial. The reviewer confirmed the transfer.", "created_at": "2023-01-23 19:09:55" }, { "id": 81, "ticket_id": 330, "score": 4, "comment": "The supplier reported an automatic issue; the item was cancelled.", "created_at": "2023-06-15 19:44:34" }, { "id": 82, "ticket_id": 475, "score": 4, "comment": "The supplier reported a routine issue; the document was confirmed.", "created_at": "2023-06-12 22:57:49" }, { "id": 83, "ticket_id": 390, "score": 2, "comment": "The appointment was updated after a partial check.", "created_at": "2023-10-01 15:38:11" }, { "id": 84, "ticket_id": 347, "score": 5, "comment": null, "created_at": "2023-01-19 15:49:14" }, { "id": 85, "ticket_id": 200, "score": 2, "comment": "The request was escalated after a duplicate check.", "created_at": "2023-07-20 15:27:30" }, { "id": 86, "ticket_id": 200, "score": 4, "comment": "A duplicate follow-up: the shipment was processed.", "created_at": "2023-08-14 10:53:55" }, { "id": 87, "ticket_id": 204, "score": 4, "comment": "An operator asked for a change and the appointment was confirmed.", "created_at": "2023-06-26 22:14:04" }, { "id": 88, "ticket_id": 96, "score": 4, "comment": "The order was reopened after a duplicate check.", "created_at": "2023-04-20 16:52:40" }, { "id": 89, "ticket_id": 78, "score": 5, "comment": "Flagged as unusual. The account owner cancelled the document.", "created_at": "2023-01-14 15:06:49" }, { "id": 90, "ticket_id": 474, "score": 2, "comment": "An operator reported an urgent issue; the record was reviewed.", "created_at": "2023-10-10 01:06:28" }, { "id": 91, "ticket_id": 79, "score": 5, "comment": "No response from the team, so the document was refunded.", "created_at": "2023-05-28 17:41:17" }, { "id": 92, "ticket_id": 264, "score": 5, "comment": "The account owner confirmed the details and the account was updated.", "created_at": "2023-03-05 19:40:51" }, { "id": 93, "ticket_id": 283, "score": 4, "comment": null, "created_at": "2023-12-14 14:36:08" }, { "id": 94, "ticket_id": 89, "score": 4, "comment": "The customer confirmed the details and the invoice was closed.", "created_at": "2023-05-31 12:27:46" }, { "id": 95, "ticket_id": 236, "score": 4, "comment": "The request was confirmed following a repeat review.", "created_at": "2023-09-28 14:35:31" }, { "id": 96, "ticket_id": 91, "score": 3, "comment": "An unusual item was approved the same day.", "created_at": "2023-08-14 19:52:30" }, { "id": 97, "ticket_id": 173, "score": 3, "comment": "Flagged as unusual. The account owner refunded the report.", "created_at": "2023-03-07 19:48:00" }, { "id": 98, "ticket_id": 179, "score": 5, "comment": "The courier reported an incomplete issue; the session was replaced.", "created_at": "2023-08-27 20:15:06" }, { "id": 99, "ticket_id": 465, "score": 5, "comment": "The customer confirmed the details and the item was processed.", "created_at": "2023-03-30 19:13:11" }, { "id": 100, "ticket_id": 141, "score": 5, "comment": "No response from the account owner, so the shipment was updated.", "created_at": "2023-06-17 21:20:34" }, { "id": 101, "ticket_id": 114, "score": 5, "comment": "No response from the customer, so the booking was completed.", "created_at": "2023-06-09 09:53:04" }, { "id": 102, "ticket_id": 268, "score": 5, "comment": "The delivery was reopened following a standard review.", "created_at": "2023-09-11 06:17:34" }, { "id": 103, "ticket_id": 403, "score": 4, "comment": "The reviewer confirmed the details and the refund was refunded.", "created_at": "2023-04-28 19:04:36" }, { "id": 104, "ticket_id": 170, "score": 3, "comment": "The shipment was updated — routine case, no further action.", "created_at": "2023-02-28 20:19:22" }, { "id": 105, "ticket_id": 163, "score": 5, "comment": "The team reported an automatic issue; the refund was resolved.", "created_at": "2023-12-27 23:15:10" }, { "id": 106, "ticket_id": 425, "score": 5, "comment": "The delivery was replaced — late case, no further action.", "created_at": "2023-01-05 22:09:59" }, { "id": 107, "ticket_id": 497, "score": 5, "comment": "A minor follow-up: the request was refunded.", "created_at": "2023-10-28 13:58:09" }, { "id": 108, "ticket_id": 221, "score": 3, "comment": "The item was closed following a minor review.", "created_at": "2023-10-14 16:05:42" }, { "id": 109, "ticket_id": 191, "score": 5, "comment": "The document was confirmed following a late review.", "created_at": "2023-01-23 14:04:17" }, { "id": 110, "ticket_id": 107, "score": 3, "comment": "An operator asked for a change and the payment was replaced.", "created_at": "2023-08-08 17:21:08" }, { "id": 111, "ticket_id": 469, "score": 4, "comment": "The appointment was reviewed — urgent case, no further action.", "created_at": "2023-03-17 13:12:26" }, { "id": 112, "ticket_id": 145, "score": 5, "comment": "The shipment was delayed — manual case, no further action.", "created_at": "2023-05-06 01:27:16" }, { "id": 113, "ticket_id": 392, "score": 3, "comment": "A repeat account was closed the same day.", "created_at": "2023-05-23 13:24:39" }, { "id": 114, "ticket_id": 83, "score": 2, "comment": null, "created_at": "2023-10-05 16:50:40" }, { "id": 115, "ticket_id": 47, "score": 5, "comment": "Flagged as duplicate. The reviewer reopened the record.", "created_at": "2023-05-16 11:23:27" }, { "id": 116, "ticket_id": 122, "score": 3, "comment": "The item was confirmed after an urgent check.", "created_at": "2023-10-07 12:48:19" }, { "id": 117, "ticket_id": 74, "score": 3, "comment": "The record was replaced after a manual check.", "created_at": "2023-05-22 10:45:21" }, { "id": 118, "ticket_id": 295, "score": 4, "comment": "An unusual claim was reopened the same day.", "created_at": "2023-02-04 15:22:23" }, { "id": 119, "ticket_id": 144, "score": 3, "comment": "The payment was replaced — urgent case, no further action.", "created_at": "2023-06-12 18:06:27" }, { "id": 120, "ticket_id": 458, "score": 5, "comment": "The session was confirmed after a standard check.", "created_at": "2023-02-24 15:00:22" }, { "id": 121, "ticket_id": 420, "score": 5, "comment": "A late claim was updated the same day.", "created_at": "2023-10-19 16:42:42" }, { "id": 122, "ticket_id": 441, "score": 5, "comment": "No response from the customer, so the claim was refunded.", "created_at": "2023-03-05 15:13:27" }, { "id": 123, "ticket_id": 445, "score": 3, "comment": "An operator reported an urgent issue; the claim was approved.", "created_at": "2023-10-17 08:08:43" }, { "id": 124, "ticket_id": 74, "score": 2, "comment": "The ticket was processed after a partial check.", "created_at": "2023-12-29 10:06:39" }, { "id": 125, "ticket_id": 107, "score": 5, "comment": "A routine shipment was escalated the same day.", "created_at": "2023-06-08 08:58:50" }, { "id": 126, "ticket_id": 313, "score": 4, "comment": "A partial follow-up: the refund was rejected.", "created_at": "2023-06-01 00:28:15" }, { "id": 127, "ticket_id": 432, "score": 5, "comment": "An urgent follow-up: the booking was resolved.", "created_at": "2023-10-09 09:22:05" }, { "id": 128, "ticket_id": 369, "score": 3, "comment": null, "created_at": "2023-02-10 11:53:31" }, { "id": 129, "ticket_id": 5, "score": 4, "comment": "The transfer was completed following an unusual review.", "created_at": "2023-03-25 14:47:08" }, { "id": 130, "ticket_id": 76, "score": 4, "comment": "The ticket was escalated — manual case, no further action.", "created_at": "2023-07-22 15:21:36" }, { "id": 131, "ticket_id": 181, "score": 4, "comment": "The session was replaced — manual case, no further action.", "created_at": "2023-07-16 10:31:54" }, { "id": 132, "ticket_id": 386, "score": 1, "comment": "The record was reviewed after a late check.", "created_at": "2023-04-25 18:14:10" }, { "id": 133, "ticket_id": 203, "score": 1, "comment": "An automatic booking was updated the same day.", "created_at": "2023-07-13 14:11:39" }, { "id": 134, "ticket_id": 484, "score": 5, "comment": "No response from support, so the account was completed.", "created_at": "2023-07-01 10:10:13" }, { "id": 135, "ticket_id": 362, "score": 3, "comment": "The appointment was processed following a minor review.", "created_at": "2023-03-08 21:22:52" }, { "id": 136, "ticket_id": 131, "score": 3, "comment": "The invoice was confirmed — partial case, no further action.", "created_at": "2023-11-24 14:10:56" }, { "id": 137, "ticket_id": 327, "score": 4, "comment": "Flagged as minor. An operator closed the ticket.", "created_at": "2023-07-24 03:15:37" }, { "id": 138, "ticket_id": 488, "score": 4, "comment": "The courier asked for a change and the delivery was closed.", "created_at": "2023-08-07 19:45:28" }, { "id": 139, "ticket_id": 91, "score": 1, "comment": "An operator confirmed the details and the report was refunded.", "created_at": "2023-04-25 14:24:02" }, { "id": 140, "ticket_id": 302, "score": 2, "comment": "The courier reported a standard issue; the claim was reviewed.", "created_at": "2023-08-24 13:59:40" }, { "id": 141, "ticket_id": 305, "score": 5, "comment": "A routine follow-up: the claim was rejected.", "created_at": "2023-03-19 11:24:35" }, { "id": 142, "ticket_id": 370, "score": 2, "comment": "Flagged as standard. The team refunded the booking.", "created_at": "2023-05-14 15:16:04" }, { "id": 143, "ticket_id": 385, "score": 5, "comment": "An unusual follow-up: the appointment was replaced.", "created_at": "2023-09-29 12:44:53" }, { "id": 144, "ticket_id": 250, "score": 5, "comment": "A late follow-up: the session was cancelled.", "created_at": "2023-05-24 21:54:10" }, { "id": 145, "ticket_id": 499, "score": 5, "comment": "No response from the supplier, so the payment was processed.", "created_at": "2023-10-07 21:35:39" }, { "id": 146, "ticket_id": 96, "score": 5, "comment": "The transfer was replaced — unusual case, no further action.", "created_at": "2023-05-26 15:37:41" }, { "id": 147, "ticket_id": 288, "score": 5, "comment": "The reviewer asked for a change and the document was updated.", "created_at": "2023-11-12 18:30:13" }, { "id": 148, "ticket_id": 158, "score": 5, "comment": "No response from the account owner, so the session was closed.", "created_at": "2023-04-26 20:15:52" }, { "id": 149, "ticket_id": 3, "score": 4, "comment": "An unusual follow-up: the claim was delayed.", "created_at": "2023-07-26 12:53:43" }, { "id": 150, "ticket_id": 72, "score": 3, "comment": "The booking was escalated after a repeat check.", "created_at": "2023-04-05 12:48:47" }, { "id": 151, "ticket_id": 486, "score": 4, "comment": "The account owner reported a minor issue; the delivery was approved.", "created_at": "2023-01-03 04:16:08" }, { "id": 152, "ticket_id": 455, "score": 4, "comment": "Flagged as duplicate. Support cancelled the ticket.", "created_at": "2023-09-01 09:46:01" }, { "id": 153, "ticket_id": 1, "score": 5, "comment": "The delivery was approved — urgent case, no further action.", "created_at": "2023-03-12 16:40:27" }, { "id": 154, "ticket_id": 82, "score": 5, "comment": "The invoice was resolved after an automatic check.", "created_at": "2023-12-31 22:27:52" }, { "id": 155, "ticket_id": 471, "score": 3, "comment": "The courier asked for a change and the record was delayed.", "created_at": "2023-11-19 16:17:27" }, { "id": 156, "ticket_id": 24, "score": 3, "comment": null, "created_at": "2023-11-16 19:21:43" }, { "id": 157, "ticket_id": 285, "score": 3, "comment": "Support asked for a change and the booking was refunded.", "created_at": "2023-05-28 22:43:36" }, { "id": 158, "ticket_id": 363, "score": 2, "comment": "The courier reported a manual issue; the session was replaced.", "created_at": "2023-04-09 18:04:55" }, { "id": 159, "ticket_id": 187, "score": 4, "comment": null, "created_at": "2023-10-01 16:51:22" }, { "id": 160, "ticket_id": 278, "score": 5, "comment": null, "created_at": "2023-05-23 22:38:21" }, { "id": 161, "ticket_id": 428, "score": 2, "comment": null, "created_at": "2023-06-23 11:16:38" }, { "id": 162, "ticket_id": 76, "score": 5, "comment": "An operator confirmed the details and the claim was escalated.", "created_at": "2023-03-22 19:22:18" }, { "id": 163, "ticket_id": 72, "score": 1, "comment": "No response from the team, so the shipment was replaced.", "created_at": "2023-08-11 13:51:12" }, { "id": 164, "ticket_id": 435, "score": 2, "comment": "No response from the account owner, so the session was closed.", "created_at": "2023-12-07 23:23:30" }, { "id": 165, "ticket_id": 422, "score": 5, "comment": "The supplier asked for a change and the booking was delayed.", "created_at": "2023-04-29 19:37:38" }, { "id": 166, "ticket_id": 2, "score": 5, "comment": "No response from support, so the invoice was updated.", "created_at": "2023-04-12 18:48:24" }, { "id": 167, "ticket_id": 272, "score": 1, "comment": "An operator asked for a change and the record was reopened.", "created_at": "2023-08-07 21:33:58" }, { "id": 168, "ticket_id": 44, "score": 4, "comment": "Flagged as incomplete. The customer completed the order.", "created_at": "2023-07-26 08:12:15" }, { "id": 169, "ticket_id": 363, "score": 3, "comment": "No response from the account owner, so the payment was approved.", "created_at": "2023-11-28 08:13:39" }, { "id": 170, "ticket_id": 500, "score": 5, "comment": "The team reported a manual issue; the shipment was reviewed.", "created_at": "2023-03-06 23:00:16" }, { "id": 171, "ticket_id": 440, "score": 4, "comment": null, "created_at": "2023-11-24 11:20:04" }, { "id": 172, "ticket_id": 475, "score": 5, "comment": "The customer confirmed the details and the order was refunded.", "created_at": "2023-09-08 21:00:11" }, { "id": 173, "ticket_id": 267, "score": 3, "comment": "The refund was closed after an incomplete check.", "created_at": "2023-08-29 19:29:18" }, { "id": 174, "ticket_id": 424, "score": 5, "comment": "No response from an operator, so the document was cancelled.", "created_at": "2023-12-17 19:03:24" }, { "id": 175, "ticket_id": 83, "score": 5, "comment": "An unusual record was refunded the same day.", "created_at": "2023-08-03 16:48:22" }, { "id": 176, "ticket_id": 349, "score": 5, "comment": "The session was updated following a manual review.", "created_at": "2023-03-14 22:04:32" }, { "id": 177, "ticket_id": 105, "score": 2, "comment": "No response from support, so the transfer was updated.", "created_at": "2023-06-16 20:30:16" }, { "id": 178, "ticket_id": 177, "score": 2, "comment": "The refund was delayed — standard case, no further action.", "created_at": "2023-09-02 11:34:30" }, { "id": 179, "ticket_id": 475, "score": 5, "comment": "The customer asked for a change and the delivery was reviewed.", "created_at": "2023-08-31 19:54:09" }, { "id": 180, "ticket_id": 464, "score": 5, "comment": "The delivery was reviewed after a routine check.", "created_at": "2023-04-15 21:39:09" }, { "id": 181, "ticket_id": 414, "score": 1, "comment": "The claim was reopened after a standard check.", "created_at": "2023-10-27 14:39:21" }, { "id": 182, "ticket_id": 376, "score": 1, "comment": "The request was rescheduled following an unusual review.", "created_at": "2023-01-19 01:15:47" }, { "id": 183, "ticket_id": 144, "score": 5, "comment": "The account owner asked for a change and the account was rejected.", "created_at": "2023-01-19 18:26:43" }, { "id": 184, "ticket_id": 204, "score": 5, "comment": "Flagged as minor. The courier approved the booking.", "created_at": "2023-12-07 20:20:22" }, { "id": 185, "ticket_id": 421, "score": 4, "comment": "The claim was completed — duplicate case, no further action.", "created_at": "2023-06-05 20:47:32" }, { "id": 186, "ticket_id": 145, "score": 4, "comment": "The session was cancelled after a manual check.", "created_at": "2023-06-06 14:31:39" }, { "id": 187, "ticket_id": 128, "score": 5, "comment": "An operator confirmed the details and the appointment was cancelled.", "created_at": "2023-05-03 08:43:08" }, { "id": 188, "ticket_id": 283, "score": 2, "comment": "The customer confirmed the details and the report was refunded.", "created_at": "2023-03-06 06:11:09" }, { "id": 189, "ticket_id": 459, "score": 2, "comment": "The account owner reported an unusual issue; the report was processed.", "created_at": "2023-03-06 10:57:14" }, { "id": 190, "ticket_id": 368, "score": 4, "comment": "The courier reported an automatic issue; the transfer was replaced.", "created_at": "2023-05-31 11:15:16" }, { "id": 191, "ticket_id": 47, "score": 4, "comment": "The report was cancelled following a standard review.", "created_at": "2023-03-14 17:36:41" }, { "id": 192, "ticket_id": 225, "score": 3, "comment": "Flagged as late. The reviewer completed the appointment.", "created_at": "2023-12-04 18:50:55" }, { "id": 193, "ticket_id": 475, "score": 4, "comment": "The customer confirmed the details and the transfer was rejected.", "created_at": "2023-12-12 00:50:52" }, { "id": 194, "ticket_id": 49, "score": 5, "comment": "Flagged as repeat. The account owner rejected the ticket.", "created_at": "2023-12-23 15:02:24" }, { "id": 195, "ticket_id": 435, "score": 3, "comment": "An operator reported an incomplete issue; the delivery was processed.", "created_at": "2023-08-03 10:26:09" }, { "id": 196, "ticket_id": 58, "score": 3, "comment": "The booking was delayed following an automatic review.", "created_at": "2023-12-15 15:12:58" }, { "id": 197, "ticket_id": 369, "score": 4, "comment": "Flagged as duplicate. The team reopened the transfer.", "created_at": "2023-10-03 09:09:34" }, { "id": 198, "ticket_id": 284, "score": 5, "comment": "Flagged as standard. The account owner rejected the session.", "created_at": "2023-10-21 20:40:14" }, { "id": 199, "ticket_id": 385, "score": 5, "comment": "An operator confirmed the details and the document was escalated.", "created_at": "2023-11-24 13:38:00" }, { "id": 200, "ticket_id": 184, "score": 5, "comment": "The order was delayed — routine case, no further action.", "created_at": "2023-03-25 18:56:15" }, { "id": 201, "ticket_id": 108, "score": 4, "comment": "The delivery was resolved following an incomplete review.", "created_at": "2023-06-22 09:48:29" }, { "id": 202, "ticket_id": 177, "score": 5, "comment": "The account was processed after a late check.", "created_at": "2023-06-29 17:48:03" }, { "id": 203, "ticket_id": 417, "score": 4, "comment": "The reviewer confirmed the details and the refund was refunded.", "created_at": "2023-12-25 19:05:45" }, { "id": 204, "ticket_id": 286, "score": 5, "comment": "Support reported a repeat issue; the transfer was reopened.", "created_at": "2023-12-04 20:08:41" }, { "id": 205, "ticket_id": 430, "score": 4, "comment": "The team confirmed the details and the shipment was closed.", "created_at": "2023-07-06 17:50:31" }, { "id": 206, "ticket_id": 331, "score": 3, "comment": "The ticket was reviewed following a duplicate review.", "created_at": "2023-02-08 18:42:22" }, { "id": 207, "ticket_id": 373, "score": 2, "comment": "Support asked for a change and the refund was refunded.", "created_at": "2023-09-22 11:17:28" }, { "id": 208, "ticket_id": 216, "score": 3, "comment": "The account owner asked for a change and the item was cancelled.", "created_at": "2023-12-18 14:42:35" }, { "id": 209, "ticket_id": 412, "score": 4, "comment": "The session was closed after an urgent check.", "created_at": "2023-06-08 10:07:24" }, { "id": 210, "ticket_id": 374, "score": 5, "comment": "No response from support, so the account was reviewed.", "created_at": "2023-02-15 21:09:32" }, { "id": 211, "ticket_id": 52, "score": 2, "comment": "The booking was closed following a duplicate review.", "created_at": "2023-06-11 14:20:01" }, { "id": 212, "ticket_id": 128, "score": 5, "comment": "An incomplete ticket was reviewed the same day.", "created_at": "2023-02-28 23:15:51" }, { "id": 213, "ticket_id": 123, "score": 5, "comment": "An urgent document was reopened the same day.", "created_at": "2023-03-17 11:25:42" }, { "id": 214, "ticket_id": 479, "score": 3, "comment": "The item was delayed after an incomplete check.", "created_at": "2023-09-10 20:16:25" }, { "id": 215, "ticket_id": 115, "score": 2, "comment": "The reviewer reported a repeat issue; the item was updated.", "created_at": "2023-04-25 15:36:45" }, { "id": 216, "ticket_id": 310, "score": 5, "comment": "A standard follow-up: the document was confirmed.", "created_at": "2023-07-06 16:06:12" }, { "id": 217, "ticket_id": 133, "score": 2, "comment": "A manual follow-up: the report was replaced.", "created_at": "2023-06-20 10:55:31" }, { "id": 218, "ticket_id": 96, "score": 4, "comment": "The reviewer confirmed the details and the document was processed.", "created_at": "2023-10-25 13:17:45" }, { "id": 219, "ticket_id": 96, "score": 5, "comment": "The booking was refunded after an unusual check.", "created_at": "2023-07-07 16:29:44" }, { "id": 220, "ticket_id": 182, "score": 5, "comment": "An automatic request was replaced the same day.", "created_at": "2023-06-30 17:25:11" }, { "id": 221, "ticket_id": 149, "score": 5, "comment": "An incomplete delivery was reviewed the same day.", "created_at": "2023-09-05 15:03:59" }, { "id": 222, "ticket_id": 78, "score": 5, "comment": null, "created_at": "2023-07-03 19:15:03" }, { "id": 223, "ticket_id": 15, "score": 4, "comment": "A routine request was cancelled the same day.", "created_at": "2023-11-19 11:48:35" }, { "id": 224, "ticket_id": 152, "score": 5, "comment": "No response from the customer, so the request was completed.", "created_at": "2023-10-21 12:16:38" }, { "id": 225, "ticket_id": 385, "score": 5, "comment": "The shipment was resolved — automatic case, no further action.", "created_at": "2023-04-14 13:38:14" }, { "id": 226, "ticket_id": 279, "score": 5, "comment": "An operator confirmed the details and the document was refunded.", "created_at": "2023-03-20 20:54:38" }, { "id": 227, "ticket_id": 452, "score": 5, "comment": "The request was replaced — routine case, no further action.", "created_at": "2023-05-07 23:39:34" }, { "id": 228, "ticket_id": 340, "score": 5, "comment": null, "created_at": "2023-12-30 20:31:46" }, { "id": 229, "ticket_id": 311, "score": 5, "comment": "Flagged as repeat. An operator rescheduled the session.", "created_at": "2023-07-20 16:03:26" }, { "id": 230, "ticket_id": 456, "score": 3, "comment": "No response from an operator, so the claim was closed.", "created_at": "2023-02-03 15:49:10" }, { "id": 231, "ticket_id": 496, "score": 2, "comment": "Flagged as late. The account owner escalated the order.", "created_at": "2023-09-25 14:30:22" }, { "id": 232, "ticket_id": 169, "score": 3, "comment": "The refund was resolved following a routine review.", "created_at": "2023-01-29 08:00:34" }, { "id": 233, "ticket_id": 330, "score": 3, "comment": null, "created_at": "2023-03-20 20:42:17" }, { "id": 234, "ticket_id": 22, "score": 3, "comment": "Flagged as urgent. The supplier reopened the delivery.", "created_at": "2023-04-04 20:56:46" }, { "id": 235, "ticket_id": 313, "score": 4, "comment": null, "created_at": "2023-07-22 12:35:27" }, { "id": 236, "ticket_id": 59, "score": 2, "comment": "The customer reported a minor issue; the claim was confirmed.", "created_at": "2023-07-05 20:01:19" }, { "id": 237, "ticket_id": 451, "score": 5, "comment": "A routine transfer was completed the same day.", "created_at": "2023-08-08 13:45:11" }, { "id": 238, "ticket_id": 276, "score": 3, "comment": "The supplier confirmed the details and the request was refunded.", "created_at": "2023-08-04 13:59:45" }, { "id": 239, "ticket_id": 39, "score": 4, "comment": "No response from the team, so the ticket was resolved.", "created_at": "2023-01-17 20:45:19" }, { "id": 240, "ticket_id": 406, "score": 5, "comment": "No response from the account owner, so the delivery was replaced.", "created_at": "2023-10-16 22:49:51" }, { "id": 241, "ticket_id": 392, "score": 5, "comment": "The payment was escalated following an incomplete review.", "created_at": "2023-06-03 19:52:06" }, { "id": 242, "ticket_id": 401, "score": 4, "comment": "The document was delayed following an incomplete review.", "created_at": "2023-02-03 13:53:22" }, { "id": 243, "ticket_id": 444, "score": 4, "comment": null, "created_at": "2023-08-25 18:19:15" }, { "id": 244, "ticket_id": 44, "score": 5, "comment": "Support reported a manual issue; the booking was cancelled.", "created_at": "2023-11-25 17:43:08" }, { "id": 245, "ticket_id": 23, "score": 3, "comment": "The reviewer asked for a change and the transfer was delayed.", "created_at": "2023-07-27 11:03:59" }, { "id": 246, "ticket_id": 53, "score": 3, "comment": "A routine follow-up: the payment was processed.", "created_at": "2023-02-03 11:21:55" }, { "id": 247, "ticket_id": 415, "score": 3, "comment": "An incomplete transfer was reopened the same day.", "created_at": "2023-01-09 08:05:41" }, { "id": 248, "ticket_id": 46, "score": 4, "comment": "The request was rejected — duplicate case, no further action.", "created_at": "2023-04-24 15:45:41" }, { "id": 249, "ticket_id": 315, "score": 5, "comment": "No response from the team, so the record was replaced.", "created_at": "2023-09-28 14:05:44" }, { "id": 250, "ticket_id": 451, "score": 3, "comment": "The supplier asked for a change and the shipment was resolved.", "created_at": "2023-02-06 19:04:51" }, { "id": 251, "ticket_id": 74, "score": 2, "comment": "A duplicate follow-up: the request was processed.", "created_at": "2023-05-16 19:25:55" }, { "id": 252, "ticket_id": 163, "score": 5, "comment": "The refund was resolved following a partial review.", "created_at": "2023-09-12 00:27:04" }, { "id": 253, "ticket_id": 500, "score": 5, "comment": "The record was reopened — unusual case, no further action.", "created_at": "2023-07-27 09:36:29" }, { "id": 254, "ticket_id": 186, "score": 3, "comment": "The reviewer asked for a change and the order was confirmed.", "created_at": "2023-12-15 12:50:09" }, { "id": 255, "ticket_id": 134, "score": 5, "comment": "The account owner reported a routine issue; the refund was reviewed.", "created_at": "2023-12-03 18:20:22" }, { "id": 256, "ticket_id": 216, "score": 5, "comment": "The request was rescheduled — late case, no further action.", "created_at": "2023-03-16 08:48:07" }, { "id": 257, "ticket_id": 43, "score": 4, "comment": null, "created_at": "2023-05-14 19:27:02" }, { "id": 258, "ticket_id": 345, "score": 3, "comment": "The reviewer reported an incomplete issue; the request was closed.", "created_at": "2023-01-07 10:21:23" }, { "id": 259, "ticket_id": 300, "score": 2, "comment": "The invoice was processed — urgent case, no further action.", "created_at": "2023-12-22 18:20:44" }, { "id": 260, "ticket_id": 14, "score": 5, "comment": "A standard refund was completed the same day.", "created_at": "2023-01-09 11:13:28" }, { "id": 261, "ticket_id": 178, "score": 2, "comment": "The delivery was reopened after a manual check.", "created_at": "2023-10-08 11:58:51" }, { "id": 262, "ticket_id": 412, "score": 5, "comment": "Flagged as late. The courier cancelled the refund.", "created_at": "2023-06-01 10:50:22" }, { "id": 263, "ticket_id": 317, "score": 3, "comment": "The record was approved after an urgent check.", "created_at": "2023-11-27 19:12:53" }, { "id": 264, "ticket_id": 366, "score": 4, "comment": "Support confirmed the details and the refund was replaced.", "created_at": "2023-10-01 14:04:20" }, { "id": 265, "ticket_id": 468, "score": 5, "comment": "The shipment was approved — incomplete case, no further action.", "created_at": "2023-02-01 09:57:16" }, { "id": 266, "ticket_id": 368, "score": 3, "comment": "The reviewer asked for a change and the request was replaced.", "created_at": "2023-08-26 16:08:08" }, { "id": 267, "ticket_id": 17, "score": 4, "comment": "The team asked for a change and the record was rejected.", "created_at": "2023-07-05 09:41:46" }, { "id": 268, "ticket_id": 142, "score": 5, "comment": "Support reported a late issue; the appointment was reviewed.", "created_at": "2023-09-26 08:20:44" }, { "id": 269, "ticket_id": 354, "score": 2, "comment": "Support confirmed the details and the item was approved.", "created_at": "2023-05-29 14:23:03" }, { "id": 270, "ticket_id": 132, "score": 5, "comment": "The booking was completed after a manual check.", "created_at": "2023-04-04 11:26:42" }, { "id": 271, "ticket_id": 94, "score": 2, "comment": "The request was cancelled after a partial check.", "created_at": "2023-04-14 19:32:10" }, { "id": 272, "ticket_id": 122, "score": 4, "comment": "The transfer was rejected following an incomplete review.", "created_at": "2023-12-04 10:58:42" }, { "id": 273, "ticket_id": 186, "score": 5, "comment": "Flagged as minor. An operator processed the report.", "created_at": "2023-12-21 20:06:01" }, { "id": 274, "ticket_id": 371, "score": 5, "comment": "No response from the reviewer, so the session was escalated.", "created_at": "2023-10-22 19:55:41" }, { "id": 275, "ticket_id": 376, "score": 1, "comment": "The ticket was reopened — manual case, no further action.", "created_at": "2023-03-29 04:16:32" }, { "id": 276, "ticket_id": 43, "score": 1, "comment": "The team asked for a change and the claim was escalated.", "created_at": "2023-07-24 19:25:32" }, { "id": 277, "ticket_id": 165, "score": 1, "comment": "The team asked for a change and the ticket was confirmed.", "created_at": "2023-12-14 07:24:55" }, { "id": 278, "ticket_id": 376, "score": 3, "comment": "Support confirmed the details and the delivery was delayed.", "created_at": "2023-08-16 16:54:27" }, { "id": 279, "ticket_id": 369, "score": 5, "comment": "Support confirmed the details and the order was reopened.", "created_at": "2023-04-09 13:28:31" }, { "id": 280, "ticket_id": 173, "score": 5, "comment": "Support confirmed the details and the payment was reopened.", "created_at": "2023-12-24 14:51:37" }, { "id": 281, "ticket_id": 81, "score": 4, "comment": "The booking was rescheduled after a late check.", "created_at": "2023-01-09 09:48:33" }, { "id": 282, "ticket_id": 103, "score": 5, "comment": "The courier reported an automatic issue; the invoice was updated.", "created_at": "2023-09-14 08:28:46" }, { "id": 283, "ticket_id": 51, "score": 4, "comment": "The team asked for a change and the payment was delayed.", "created_at": "2023-09-06 15:23:05" }, { "id": 284, "ticket_id": 334, "score": 5, "comment": null, "created_at": "2023-09-29 17:53:45" }, { "id": 285, "ticket_id": 463, "score": 1, "comment": "No response from the courier, so the refund was rescheduled.", "created_at": "2023-10-04 22:57:00" }, { "id": 286, "ticket_id": 62, "score": 5, "comment": "The item was completed after an automatic check.", "created_at": "2023-09-10 18:23:38" }, { "id": 287, "ticket_id": 168, "score": 1, "comment": "No response from an operator, so the transfer was reopened.", "created_at": "2023-05-27 17:39:54" }, { "id": 288, "ticket_id": 379, "score": 3, "comment": "Support reported an urgent issue; the account was delayed.", "created_at": "2023-08-08 16:48:17" }, { "id": 289, "ticket_id": 151, "score": 2, "comment": "No response from support, so the ticket was updated.", "created_at": "2023-08-15 23:58:55" }, { "id": 290, "ticket_id": 455, "score": 2, "comment": null, "created_at": "2023-10-07 00:48:15" }, { "id": 291, "ticket_id": 46, "score": 2, "comment": "The account owner asked for a change and the order was rejected.", "created_at": "2023-04-02 18:06:06" }, { "id": 292, "ticket_id": 289, "score": 5, "comment": "The ticket was reopened following an urgent review.", "created_at": "2023-03-03 11:44:14" }, { "id": 293, "ticket_id": 346, "score": 4, "comment": "No response from support, so the delivery was delayed.", "created_at": "2023-03-18 13:48:28" }, { "id": 294, "ticket_id": 402, "score": 4, "comment": "The session was processed following an unusual review.", "created_at": "2023-11-11 18:31:43" }, { "id": 295, "ticket_id": 120, "score": 5, "comment": null, "created_at": "2023-11-20 19:44:02" }, { "id": 296, "ticket_id": 248, "score": 5, "comment": "An operator confirmed the details and the session was reopened.", "created_at": "2023-12-03 21:34:05" }, { "id": 297, "ticket_id": 400, "score": 2, "comment": null, "created_at": "2023-12-31 17:25:26" }, { "id": 298, "ticket_id": 217, "score": 5, "comment": "Flagged as urgent. An operator cancelled the report.", "created_at": "2023-12-26 20:31:12" }, { "id": 299, "ticket_id": 126, "score": 4, "comment": "The appointment was resolved following an unusual review.", "created_at": "2023-11-18 18:28:08" }, { "id": 300, "ticket_id": 381, "score": 2, "comment": "The courier reported an unusual issue; the report was resolved.", "created_at": "2023-09-11 16:16:39" }, { "id": 301, "ticket_id": 306, "score": 3, "comment": "A repeat follow-up: the booking was resolved.", "created_at": "2023-02-20 08:15:08" }, { "id": 302, "ticket_id": 198, "score": 2, "comment": "The team confirmed the details and the item was rescheduled.", "created_at": "2023-08-12 23:17:11" }, { "id": 303, "ticket_id": 270, "score": 5, "comment": "No response from the team, so the transfer was delayed.", "created_at": "2023-01-18 16:07:17" }, { "id": 304, "ticket_id": 371, "score": 4, "comment": "Flagged as manual. The customer closed the order.", "created_at": "2023-05-16 18:32:30" }, { "id": 305, "ticket_id": 321, "score": 1, "comment": "Flagged as manual. The team escalated the account.", "created_at": "2023-09-15 10:19:29" }, { "id": 306, "ticket_id": 288, "score": 4, "comment": "No response from an operator, so the document was closed.", "created_at": "2023-05-08 15:56:19" }, { "id": 307, "ticket_id": 248, "score": 3, "comment": "The supplier reported a standard issue; the account was escalated.", "created_at": "2023-08-08 03:58:13" }, { "id": 308, "ticket_id": 229, "score": 5, "comment": "No response from the customer, so the shipment was completed.", "created_at": "2023-11-13 16:38:56" }, { "id": 309, "ticket_id": 167, "score": 2, "comment": "A partial follow-up: the shipment was approved.", "created_at": "2023-06-07 13:16:05" }, { "id": 310, "ticket_id": 414, "score": 2, "comment": "The request was cancelled — routine case, no further action.", "created_at": "2023-08-28 07:50:42" }, { "id": 311, "ticket_id": 349, "score": 2, "comment": "An unusual record was delayed the same day.", "created_at": "2023-03-09 16:02:19" }, { "id": 312, "ticket_id": 481, "score": 4, "comment": "The appointment was processed after a partial check.", "created_at": "2023-12-20 17:40:18" }, { "id": 313, "ticket_id": 338, "score": 4, "comment": "A standard appointment was refunded the same day.", "created_at": "2023-12-28 21:26:52" }, { "id": 314, "ticket_id": 141, "score": 1, "comment": "The request was escalated following a standard review.", "created_at": "2023-01-02 00:30:17" }, { "id": 315, "ticket_id": 425, "score": 2, "comment": "The request was delayed following an automatic review.", "created_at": "2023-10-06 09:04:17" }, { "id": 316, "ticket_id": 44, "score": 3, "comment": "The account owner asked for a change and the account was rescheduled.", "created_at": "2023-12-31 17:07:40" }, { "id": 317, "ticket_id": 428, "score": 4, "comment": "The appointment was reviewed after a minor check.", "created_at": "2023-08-28 10:22:03" }, { "id": 318, "ticket_id": 145, "score": 2, "comment": "The supplier reported an urgent issue; the request was delayed.", "created_at": "2023-02-03 07:05:11" }, { "id": 319, "ticket_id": 246, "score": 4, "comment": "The delivery was approved after a partial check.", "created_at": "2023-12-22 18:13:16" }, { "id": 320, "ticket_id": 73, "score": 2, "comment": "The request was refunded — unusual case, no further action.", "created_at": "2023-06-12 05:12:06" }, { "id": 321, "ticket_id": 129, "score": 5, "comment": "The account was processed following an urgent review.", "created_at": "2023-08-18 15:02:24" }, { "id": 322, "ticket_id": 410, "score": 3, "comment": "No response from the team, so the appointment was closed.", "created_at": "2023-04-28 17:33:21" }, { "id": 323, "ticket_id": 409, "score": 5, "comment": "The account was closed following an unusual review.", "created_at": "2023-04-26 08:40:53" }, { "id": 324, "ticket_id": 174, "score": 5, "comment": "The claim was confirmed — unusual case, no further action.", "created_at": "2023-06-06 21:56:54" }, { "id": 325, "ticket_id": 344, "score": 4, "comment": "No response from the courier, so the request was refunded.", "created_at": "2023-10-09 21:40:34" }, { "id": 326, "ticket_id": 22, "score": 4, "comment": null, "created_at": "2023-02-04 19:31:01" }, { "id": 327, "ticket_id": 347, "score": 2, "comment": "A manual follow-up: the session was completed.", "created_at": "2023-06-04 17:49:44" }, { "id": 328, "ticket_id": 44, "score": 4, "comment": "A duplicate delivery was rescheduled the same day.", "created_at": "2023-05-31 20:05:18" }, { "id": 329, "ticket_id": 471, "score": 5, "comment": "The supplier confirmed the details and the delivery was processed.", "created_at": "2023-02-24 23:33:12" }, { "id": 330, "ticket_id": 393, "score": 2, "comment": "An operator confirmed the details and the report was resolved.", "created_at": "2023-05-01 11:48:24" }, { "id": 331, "ticket_id": 242, "score": 3, "comment": "A manual follow-up: the refund was resolved.", "created_at": "2023-09-10 14:54:43" }, { "id": 332, "ticket_id": 410, "score": 4, "comment": "A duplicate follow-up: the transfer was replaced.", "created_at": "2023-02-27 12:35:18" }, { "id": 333, "ticket_id": 313, "score": 3, "comment": "No response from the supplier, so the transfer was reviewed.", "created_at": "2023-06-25 17:57:20" }, { "id": 334, "ticket_id": 450, "score": 2, "comment": "No response from an operator, so the report was closed.", "created_at": "2023-10-10 22:36:56" }, { "id": 335, "ticket_id": 333, "score": 3, "comment": "The customer reported a repeat issue; the session was replaced.", "created_at": "2023-07-14 13:27:58" }, { "id": 336, "ticket_id": 97, "score": 2, "comment": "An automatic request was replaced the same day.", "created_at": "2023-11-07 20:53:51" }, { "id": 337, "ticket_id": 226, "score": 1, "comment": "An automatic booking was reviewed the same day.", "created_at": "2023-11-19 18:17:16" }, { "id": 338, "ticket_id": 321, "score": 4, "comment": "A duplicate follow-up: the delivery was rejected.", "created_at": "2023-10-10 09:53:23" }, { "id": 339, "ticket_id": 378, "score": 4, "comment": "The item was completed after a manual check.", "created_at": "2023-04-13 18:10:24" }, { "id": 340, "ticket_id": 341, "score": 5, "comment": "An operator confirmed the details and the ticket was approved.", "created_at": "2023-12-14 18:11:34" }, { "id": 341, "ticket_id": 240, "score": 5, "comment": "The appointment was cancelled following an urgent review.", "created_at": "2023-06-15 07:04:59" }, { "id": 342, "ticket_id": 22, "score": 4, "comment": "The team reported a late issue; the refund was cancelled.", "created_at": "2023-01-14 11:33:25" }, { "id": 343, "ticket_id": 491, "score": 4, "comment": null, "created_at": "2023-08-17 22:23:19" }, { "id": 344, "ticket_id": 137, "score": 1, "comment": "The supplier reported an urgent issue; the delivery was rescheduled.", "created_at": "2023-03-05 23:15:21" }, { "id": 345, "ticket_id": 251, "score": 2, "comment": "The customer confirmed the details and the invoice was resolved.", "created_at": "2023-11-19 20:19:16" }, { "id": 346, "ticket_id": 410, "score": 3, "comment": "A routine payment was completed the same day.", "created_at": "2023-06-10 11:35:38" }, { "id": 347, "ticket_id": 58, "score": 5, "comment": "A late invoice was confirmed the same day.", "created_at": "2023-07-31 07:48:27" }, { "id": 348, "ticket_id": 188, "score": 2, "comment": "The request was rescheduled — repeat case, no further action.", "created_at": "2023-06-29 20:19:10" }, { "id": 349, "ticket_id": 185, "score": 5, "comment": "The ticket was delayed after a standard check.", "created_at": "2023-04-24 22:06:19" }, { "id": 350, "ticket_id": 461, "score": 1, "comment": "An unusual follow-up: the document was replaced.", "created_at": "2023-01-13 17:30:44" }, { "id": 351, "ticket_id": 67, "score": 4, "comment": "The courier reported a late issue; the appointment was rescheduled.", "created_at": "2023-06-16 19:21:17" }, { "id": 352, "ticket_id": 35, "score": 5, "comment": "No response from the reviewer, so the report was confirmed.", "created_at": "2023-08-15 19:38:17" }, { "id": 353, "ticket_id": 21, "score": 4, "comment": "A routine follow-up: the record was rejected.", "created_at": "2023-03-20 05:26:03" }, { "id": 354, "ticket_id": 148, "score": 3, "comment": "Support reported an automatic issue; the booking was resolved.", "created_at": "2023-01-04 19:19:01" }, { "id": 355, "ticket_id": 115, "score": 4, "comment": null, "created_at": "2023-07-27 17:53:44" }, { "id": 356, "ticket_id": 108, "score": 4, "comment": "The customer confirmed the details and the item was rejected.", "created_at": "2023-12-18 17:32:28" }, { "id": 357, "ticket_id": 152, "score": 5, "comment": "The transfer was completed after an incomplete check.", "created_at": "2023-10-01 19:01:44" }, { "id": 358, "ticket_id": 344, "score": 1, "comment": "The account owner confirmed the details and the shipment was rescheduled.", "created_at": "2023-10-30 22:41:50" }, { "id": 359, "ticket_id": 161, "score": 2, "comment": "No response from the reviewer, so the transfer was replaced.", "created_at": "2023-07-22 13:55:57" }, { "id": 360, "ticket_id": 119, "score": 4, "comment": null, "created_at": "2023-12-02 16:14:13" }, { "id": 361, "ticket_id": 260, "score": 2, "comment": "The courier confirmed the details and the shipment was replaced.", "created_at": "2023-07-19 18:00:21" }, { "id": 362, "ticket_id": 171, "score": 4, "comment": "The transfer was refunded following a manual review.", "created_at": "2023-08-03 19:38:47" }, { "id": 363, "ticket_id": 248, "score": 3, "comment": "The customer confirmed the details and the item was escalated.", "created_at": "2023-08-27 21:17:31" }, { "id": 364, "ticket_id": 130, "score": 5, "comment": "A repeat follow-up: the session was delayed.", "created_at": "2023-02-16 18:48:27" }, { "id": 365, "ticket_id": 462, "score": 3, "comment": "An operator reported a manual issue; the refund was cancelled.", "created_at": "2023-10-14 17:56:32" }, { "id": 366, "ticket_id": 39, "score": 4, "comment": "An urgent follow-up: the invoice was refunded.", "created_at": "2023-10-24 08:00:40" }, { "id": 367, "ticket_id": 422, "score": 2, "comment": null, "created_at": "2023-04-01 20:26:39" }, { "id": 368, "ticket_id": 244, "score": 2, "comment": "A routine follow-up: the document was rejected.", "created_at": "2023-09-24 16:59:07" }, { "id": 369, "ticket_id": 406, "score": 2, "comment": "No response from the reviewer, so the report was closed.", "created_at": "2023-08-10 22:16:47" }, { "id": 370, "ticket_id": 314, "score": 4, "comment": "Flagged as routine. The customer closed the invoice.", "created_at": "2023-07-15 18:04:10" }, { "id": 371, "ticket_id": 126, "score": 3, "comment": "The account owner asked for a change and the account was reopened.", "created_at": "2023-09-05 17:39:19" }, { "id": 372, "ticket_id": 252, "score": 4, "comment": "A minor appointment was processed the same day.", "created_at": "2023-04-24 10:06:15" }, { "id": 373, "ticket_id": 76, "score": 2, "comment": "The customer reported an automatic issue; the order was closed.", "created_at": "2023-08-19 19:05:36" }, { "id": 374, "ticket_id": 439, "score": 4, "comment": null, "created_at": "2023-02-04 05:04:22" }, { "id": 375, "ticket_id": 127, "score": 4, "comment": "No response from the reviewer, so the booking was resolved.", "created_at": "2023-12-31 22:21:49" }, { "id": 376, "ticket_id": 44, "score": 5, "comment": null, "created_at": "2023-12-12 12:11:49" }, { "id": 377, "ticket_id": 282, "score": 5, "comment": "The customer confirmed the details and the delivery was cancelled.", "created_at": "2023-07-04 16:56:47" }, { "id": 378, "ticket_id": 139, "score": 5, "comment": "A repeat follow-up: the invoice was rejected.", "created_at": "2023-04-21 19:26:58" }, { "id": 379, "ticket_id": 342, "score": 5, "comment": "The reviewer asked for a change and the invoice was resolved.", "created_at": "2023-05-03 19:14:08" }, { "id": 380, "ticket_id": 194, "score": 4, "comment": "The transfer was processed — standard case, no further action.", "created_at": "2023-02-17 15:40:18" }, { "id": 381, "ticket_id": 419, "score": 2, "comment": "No response from the team, so the transfer was delayed.", "created_at": "2023-03-21 15:03:09" }, { "id": 382, "ticket_id": 432, "score": 5, "comment": "A duplicate record was delayed the same day.", "created_at": "2023-02-23 19:27:59" }, { "id": 383, "ticket_id": 105, "score": 4, "comment": null, "created_at": "2023-08-09 08:45:58" }, { "id": 384, "ticket_id": 237, "score": 4, "comment": "An operator reported a routine issue; the session was approved.", "created_at": "2023-06-14 08:40:14" }, { "id": 385, "ticket_id": 257, "score": 3, "comment": "A repeat delivery was approved the same day.", "created_at": "2023-09-29 11:05:06" }, { "id": 386, "ticket_id": 283, "score": 1, "comment": "A late follow-up: the invoice was reviewed.", "created_at": "2023-11-10 15:41:41" }, { "id": 387, "ticket_id": 272, "score": 4, "comment": "The transfer was reopened — standard case, no further action.", "created_at": "2023-06-11 15:58:07" }, { "id": 388, "ticket_id": 500, "score": 5, "comment": "The supplier asked for a change and the request was escalated.", "created_at": "2023-04-07 18:20:25" }, { "id": 389, "ticket_id": 479, "score": 1, "comment": "The claim was processed — urgent case, no further action.", "created_at": "2023-07-08 09:17:23" }, { "id": 390, "ticket_id": 440, "score": 3, "comment": "A manual follow-up: the record was rescheduled.", "created_at": "2023-04-18 23:28:37" }, { "id": 391, "ticket_id": 388, "score": 5, "comment": "The supplier reported an incomplete issue; the payment was resolved.", "created_at": "2023-05-30 18:52:00" }, { "id": 392, "ticket_id": 424, "score": 5, "comment": "A standard follow-up: the record was cancelled.", "created_at": "2023-10-23 19:34:26" }, { "id": 393, "ticket_id": 372, "score": 3, "comment": "Flagged as minor. The supplier rescheduled the request.", "created_at": "2023-07-23 17:47:42" }, { "id": 394, "ticket_id": 321, "score": 1, "comment": "The courier asked for a change and the appointment was reviewed.", "created_at": "2023-10-06 19:42:40" }, { "id": 395, "ticket_id": 26, "score": 5, "comment": "The account owner confirmed the details and the order was closed.", "created_at": "2023-06-18 07:47:05" }, { "id": 396, "ticket_id": 355, "score": 5, "comment": "A minor follow-up: the account was escalated.", "created_at": "2023-09-25 15:09:37" }, { "id": 397, "ticket_id": 141, "score": 5, "comment": "An automatic follow-up: the invoice was confirmed.", "created_at": "2023-01-14 16:52:08" }, { "id": 398, "ticket_id": 146, "score": 5, "comment": "The delivery was updated — repeat case, no further action.", "created_at": "2023-04-25 18:46:02" }, { "id": 399, "ticket_id": 305, "score": 4, "comment": "The claim was approved — manual case, no further action.", "created_at": "2023-01-14 13:18:20" }, { "id": 400, "ticket_id": 149, "score": 4, "comment": null, "created_at": "2023-12-23 11:29:28" } ], "tags": [ { "id": 1, "ticket_id": 46, "tag": "The courier confirmed the details and the payment was reviewed.", "category": "Billing Inquiry", "importance_level": "Medium", "created_at": "2023-07-30 05:59:00" }, { "id": 2, "ticket_id": 249, "tag": "An unusual follow-up: the claim was escalated.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-09-12 07:14:08" }, { "id": 3, "ticket_id": 220, "tag": "The customer asked for a change and the refund was replaced.", "category": "General Question", "importance_level": "High", "created_at": "2023-11-18 08:10:10" }, { "id": 4, "ticket_id": 122, "tag": "An operator reported a minor issue; the appointment was reopened.", "category": "Technical Issue", "importance_level": "High", "created_at": "2023-01-30 01:36:11" }, { "id": 5, "ticket_id": 328, "tag": "The order was completed following an incomplete review.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-02-20 18:24:49" }, { "id": 6, "ticket_id": 455, "tag": "The reviewer confirmed the details and the ticket was reopened.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-02-13 10:28:40" }, { "id": 7, "ticket_id": 111, "tag": "Flagged as late. An operator updated the transfer.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-08-27 03:37:13" }, { "id": 8, "ticket_id": 454, "tag": "The supplier asked for a change and the report was confirmed.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-07-13 20:00:35" }, { "id": 9, "ticket_id": 151, "tag": "The claim was updated following a late review.", "category": "General Question", "importance_level": "Medium", "created_at": "2023-01-08 07:13:43" }, { "id": 10, "ticket_id": 83, "tag": "The report was approved — minor case, no further action.", "category": "Billing Inquiry", "importance_level": "Medium", "created_at": "2023-09-04 12:05:22" }, { "id": 11, "ticket_id": 35, "tag": "An automatic appointment was approved the same day.", "category": "Billing Inquiry", "importance_level": "Medium", "created_at": "2023-08-17 12:19:24" }, { "id": 12, "ticket_id": 278, "tag": "The order was processed — routine case, no further action.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-09-29 15:11:13" }, { "id": 13, "ticket_id": 462, "tag": "An operator reported a routine issue; the delivery was processed.", "category": "Billing Inquiry", "importance_level": "Medium", "created_at": "2023-05-01 05:24:28" }, { "id": 14, "ticket_id": 144, "tag": "Flagged as automatic. Support escalated the request.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-05-02 02:16:30" }, { "id": 15, "ticket_id": 60, "tag": "A partial follow-up: the ticket was rejected.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-01-13 23:54:45" }, { "id": 16, "ticket_id": 313, "tag": "The supplier reported a routine issue; the invoice was refunded.", "category": "Technical Issue", "importance_level": "High", "created_at": "2023-05-27 13:58:38" }, { "id": 17, "ticket_id": 164, "tag": "No response from the account owner, so the record was processed.", "category": "Billing Inquiry", "importance_level": "Medium", "created_at": "2023-04-09 13:15:26" }, { "id": 18, "ticket_id": 149, "tag": "No response from support, so the account was processed.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-09-09 08:15:04" }, { "id": 19, "ticket_id": 64, "tag": "A manual ticket was cancelled the same day.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-04-12 07:00:22" }, { "id": 20, "ticket_id": 434, "tag": "A standard follow-up: the document was confirmed.", "category": "General Question", "importance_level": "Low", "created_at": "2023-01-23 11:11:22" }, { "id": 21, "ticket_id": 408, "tag": "The delivery was updated after an incomplete check.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-08-20 15:02:58" }, { "id": 22, "ticket_id": 3, "tag": "The courier asked for a change and the item was rejected.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-04-22 09:44:05" }, { "id": 23, "ticket_id": 331, "tag": "The reviewer confirmed the details and the document was completed.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-02-04 18:15:42" }, { "id": 24, "ticket_id": 4, "tag": "The ticket was approved — repeat case, no further action.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-06-23 00:13:46" }, { "id": 25, "ticket_id": 257, "tag": "Flagged as duplicate. The courier replaced the session.", "category": "Technical Issue", "importance_level": "High", "created_at": "2023-02-12 14:08:08" }, { "id": 26, "ticket_id": 379, "tag": "The document was escalated after a manual check.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-03-24 13:47:56" }, { "id": 27, "ticket_id": 60, "tag": "An urgent follow-up: the invoice was updated.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-02-08 22:11:25" }, { "id": 28, "ticket_id": 95, "tag": "The request was updated following an automatic review.", "category": "General Question", "importance_level": "Low", "created_at": "2023-06-01 10:36:01" }, { "id": 29, "ticket_id": 395, "tag": "The record was rescheduled after a standard check.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-05-13 20:21:36" }, { "id": 30, "ticket_id": 117, "tag": "The claim was completed after a late check.", "category": "General Question", "importance_level": "Low", "created_at": "2023-11-10 13:10:45" }, { "id": 31, "ticket_id": 388, "tag": "No response from support, so the session was cancelled.", "category": "General Question", "importance_level": "High", "created_at": "2023-11-12 04:25:11" }, { "id": 32, "ticket_id": 118, "tag": "The customer reported an urgent issue; the session was rescheduled.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-07-15 17:35:51" }, { "id": 33, "ticket_id": 197, "tag": "Flagged as partial. The reviewer refunded the refund.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-12-01 05:36:28" }, { "id": 34, "ticket_id": 435, "tag": "A manual follow-up: the invoice was updated.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-05-25 09:08:13" }, { "id": 35, "ticket_id": 485, "tag": "The document was processed — partial case, no further action.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-07-15 13:54:08" }, { "id": 36, "ticket_id": 469, "tag": "A routine follow-up: the claim was approved.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-08-26 16:21:20" }, { "id": 37, "ticket_id": 61, "tag": "The order was approved after a partial check.", "category": "Billing Inquiry", "importance_level": "High", "created_at": "2023-06-15 07:11:45" }, { "id": 38, "ticket_id": 204, "tag": "Support confirmed the details and the refund was cancelled.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-03-29 23:23:19" }, { "id": 39, "ticket_id": 228, "tag": "The refund was replaced — incomplete case, no further action.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-01-03 16:19:57" }, { "id": 40, "ticket_id": 384, "tag": "A manual follow-up: the invoice was reopened.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-08-14 19:27:49" }, { "id": 41, "ticket_id": 120, "tag": "The transfer was reviewed following a standard review.", "category": "General Question", "importance_level": "Low", "created_at": "2023-05-23 06:12:11" }, { "id": 42, "ticket_id": 49, "tag": "An urgent account was confirmed the same day.", "category": "General Question", "importance_level": "Medium", "created_at": "2023-11-29 10:01:30" }, { "id": 43, "ticket_id": 43, "tag": "The ticket was resolved after a repeat check.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-09-17 18:51:52" }, { "id": 44, "ticket_id": 291, "tag": "Flagged as incomplete. The reviewer confirmed the ticket.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-03-02 06:55:20" }, { "id": 45, "ticket_id": 431, "tag": "Flagged as duplicate. The account owner reviewed the request.", "category": "General Question", "importance_level": "Low", "created_at": "2023-07-30 18:14:20" }, { "id": 46, "ticket_id": 249, "tag": "The courier asked for a change and the request was confirmed.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-01-13 18:47:38" }, { "id": 47, "ticket_id": 321, "tag": "A late request was closed the same day.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-08-19 13:50:33" }, { "id": 48, "ticket_id": 129, "tag": "No response from the team, so the appointment was cancelled.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-10-12 23:41:41" }, { "id": 49, "ticket_id": 71, "tag": "A late follow-up: the shipment was reviewed.", "category": "Billing Inquiry", "importance_level": "Medium", "created_at": "2023-09-16 16:44:56" }, { "id": 50, "ticket_id": 188, "tag": "The refund was cancelled after a late check.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-08-27 20:15:00" }, { "id": 51, "ticket_id": 252, "tag": "The customer confirmed the details and the request was rescheduled.", "category": "General Question", "importance_level": "Medium", "created_at": "2023-07-27 00:31:23" }, { "id": 52, "ticket_id": 97, "tag": "Flagged as duplicate. Support confirmed the request.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-01-23 19:15:07" }, { "id": 53, "ticket_id": 323, "tag": "An unusual appointment was reviewed the same day.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-07-02 19:36:51" }, { "id": 54, "ticket_id": 290, "tag": "The payment was escalated — standard case, no further action.", "category": "General Question", "importance_level": "Low", "created_at": "2023-08-21 19:00:17" }, { "id": 55, "ticket_id": 445, "tag": "The team reported a standard issue; the record was refunded.", "category": "General Question", "importance_level": "Medium", "created_at": "2023-02-07 10:25:05" }, { "id": 56, "ticket_id": 219, "tag": "The order was reviewed after an automatic check.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-03-01 15:04:15" }, { "id": 57, "ticket_id": 340, "tag": "The ticket was reopened — standard case, no further action.", "category": "Technical Issue", "importance_level": "High", "created_at": "2023-12-06 01:46:05" }, { "id": 58, "ticket_id": 21, "tag": "The appointment was cancelled following an unusual review.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-04-29 18:59:18" }, { "id": 59, "ticket_id": 179, "tag": "The supplier asked for a change and the claim was escalated.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-05-03 16:48:51" }, { "id": 60, "ticket_id": 368, "tag": "The claim was reopened — late case, no further action.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-12-23 16:36:31" }, { "id": 61, "ticket_id": 183, "tag": "No response from the courier, so the order was escalated.", "category": "General Question", "importance_level": "Low", "created_at": "2023-01-01 01:15:10" }, { "id": 62, "ticket_id": 68, "tag": "The reviewer asked for a change and the booking was escalated.", "category": "General Question", "importance_level": "High", "created_at": "2023-06-10 13:35:55" }, { "id": 63, "ticket_id": 60, "tag": "A duplicate follow-up: the booking was delayed.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-07-10 16:57:19" }, { "id": 64, "ticket_id": 98, "tag": "The account owner reported a minor issue; the report was reviewed.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-04-27 03:19:01" }, { "id": 65, "ticket_id": 375, "tag": "The invoice was completed following an automatic review.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-10-28 11:59:31" }, { "id": 66, "ticket_id": 348, "tag": "The transfer was escalated — routine case, no further action.", "category": "Technical Issue", "importance_level": "High", "created_at": "2023-12-13 08:38:53" }, { "id": 67, "ticket_id": 64, "tag": "The document was replaced — unusual case, no further action.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-07-31 17:39:05" }, { "id": 68, "ticket_id": 150, "tag": "The item was closed after a repeat check.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-04-23 00:40:55" }, { "id": 69, "ticket_id": 333, "tag": "An operator confirmed the details and the booking was cancelled.", "category": "General Question", "importance_level": "Low", "created_at": "2023-06-26 18:41:30" }, { "id": 70, "ticket_id": 241, "tag": "The booking was processed after an incomplete check.", "category": "Technical Issue", "importance_level": "High", "created_at": "2023-06-19 07:34:39" }, { "id": 71, "ticket_id": 26, "tag": "An incomplete ticket was closed the same day.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-03-19 04:42:08" }, { "id": 72, "ticket_id": 121, "tag": "The document was completed following a minor review.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-05-11 06:01:33" }, { "id": 73, "ticket_id": 395, "tag": "A minor record was cancelled the same day.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-05-19 22:03:30" }, { "id": 74, "ticket_id": 120, "tag": "The appointment was reviewed — unusual case, no further action.", "category": "Billing Inquiry", "importance_level": "Medium", "created_at": "2023-09-17 15:26:49" }, { "id": 75, "ticket_id": 63, "tag": "Flagged as partial. An operator approved the account.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-01-25 05:28:01" }, { "id": 76, "ticket_id": 169, "tag": "The report was closed following a standard review.", "category": "General Question", "importance_level": "Low", "created_at": "2023-03-02 04:56:42" }, { "id": 77, "ticket_id": 13, "tag": "An unusual follow-up: the claim was refunded.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-03-28 00:40:06" }, { "id": 78, "ticket_id": 400, "tag": "The transfer was confirmed after a partial check.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-12-02 21:59:59" }, { "id": 79, "ticket_id": 321, "tag": "Flagged as automatic. The account owner delayed the ticket.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-04-15 14:42:37" }, { "id": 80, "ticket_id": 93, "tag": "Support asked for a change and the item was approved.", "category": "Billing Inquiry", "importance_level": "Medium", "created_at": "2023-07-14 19:27:19" }, { "id": 81, "ticket_id": 332, "tag": "Flagged as partial. An operator cancelled the transfer.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-03-06 12:07:20" }, { "id": 82, "ticket_id": 28, "tag": "The report was reviewed after a routine check.", "category": "Billing Inquiry", "importance_level": "Medium", "created_at": "2023-04-24 11:14:48" }, { "id": 83, "ticket_id": 445, "tag": "The delivery was closed — duplicate case, no further action.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-08-10 08:58:57" }, { "id": 84, "ticket_id": 60, "tag": "No response from an operator, so the shipment was confirmed.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-10-11 13:49:23" }, { "id": 85, "ticket_id": 415, "tag": "The account owner asked for a change and the delivery was reopened.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-12-03 15:08:58" }, { "id": 86, "ticket_id": 260, "tag": "A duplicate report was closed the same day.", "category": "General Question", "importance_level": "Low", "created_at": "2023-03-05 20:25:25" }, { "id": 87, "ticket_id": 217, "tag": "The session was closed following a standard review.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-04-02 17:53:58" }, { "id": 88, "ticket_id": 99, "tag": "An unusual payment was closed the same day.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-09-25 08:02:36" }, { "id": 89, "ticket_id": 175, "tag": "The courier asked for a change and the appointment was replaced.", "category": "General Question", "importance_level": "Medium", "created_at": "2023-05-31 01:47:56" }, { "id": 90, "ticket_id": 435, "tag": "A standard payment was delayed the same day.", "category": "General Question", "importance_level": "Low", "created_at": "2023-02-03 17:47:42" }, { "id": 91, "ticket_id": 435, "tag": "The refund was approved — standard case, no further action.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-02-07 05:21:09" }, { "id": 92, "ticket_id": 126, "tag": "Support asked for a change and the shipment was escalated.", "category": "Billing Inquiry", "importance_level": "Medium", "created_at": "2023-10-12 09:05:55" }, { "id": 93, "ticket_id": 343, "tag": "No response from the account owner, so the account was rescheduled.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-05-04 12:12:31" }, { "id": 94, "ticket_id": 87, "tag": "No response from the courier, so the item was escalated.", "category": "Technical Issue", "importance_level": "High", "created_at": "2023-08-13 13:37:20" }, { "id": 95, "ticket_id": 237, "tag": "A standard follow-up: the refund was escalated.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-05-08 00:15:29" }, { "id": 96, "ticket_id": 412, "tag": "The refund was closed after a manual check.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-06-29 05:19:50" }, { "id": 97, "ticket_id": 118, "tag": "The appointment was processed following a minor review.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-12-16 04:13:15" }, { "id": 98, "ticket_id": 445, "tag": "An operator asked for a change and the order was escalated.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-05-02 06:39:17" }, { "id": 99, "ticket_id": 433, "tag": "The ticket was confirmed — routine case, no further action.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-12-03 20:33:55" }, { "id": 100, "ticket_id": 43, "tag": "The reviewer asked for a change and the ticket was escalated.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-04-15 01:20:34" }, { "id": 101, "ticket_id": 64, "tag": "No response from the customer, so the account was reviewed.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-06-18 06:03:22" }, { "id": 102, "ticket_id": 341, "tag": "The item was replaced after a repeat check.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-09-28 00:13:18" }, { "id": 103, "ticket_id": 435, "tag": "Flagged as repeat. An operator resolved the claim.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-10-06 01:53:58" }, { "id": 104, "ticket_id": 278, "tag": "An automatic follow-up: the invoice was cancelled.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-02-18 11:07:41" }, { "id": 105, "ticket_id": 381, "tag": "The supplier asked for a change and the item was reviewed.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-04-11 19:38:50" }, { "id": 106, "ticket_id": 279, "tag": "No response from the customer, so the document was refunded.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-12-23 14:14:19" }, { "id": 107, "ticket_id": 135, "tag": "An urgent ticket was closed the same day.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-07-17 06:58:05" }, { "id": 108, "ticket_id": 130, "tag": "The order was escalated following a routine review.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-04-24 11:02:17" }, { "id": 109, "ticket_id": 75, "tag": "No response from the courier, so the delivery was updated.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-12-01 07:02:04" }, { "id": 110, "ticket_id": 137, "tag": "The shipment was reopened following a partial review.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-11-19 06:13:57" }, { "id": 111, "ticket_id": 79, "tag": "No response from an operator, so the shipment was approved.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-08-11 18:12:52" }, { "id": 112, "ticket_id": 19, "tag": "A routine follow-up: the claim was updated.", "category": "General Question", "importance_level": "Low", "created_at": "2023-05-24 08:50:46" }, { "id": 113, "ticket_id": 3, "tag": "The transfer was cancelled — standard case, no further action.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-10-31 00:18:03" }, { "id": 114, "ticket_id": 100, "tag": "Flagged as urgent. The reviewer resolved the transfer.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-01-02 05:25:14" }, { "id": 115, "ticket_id": 78, "tag": "A standard follow-up: the booking was resolved.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-12-27 02:16:05" }, { "id": 116, "ticket_id": 409, "tag": "The customer asked for a change and the record was confirmed.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-07-09 14:53:08" }, { "id": 117, "ticket_id": 456, "tag": "Flagged as partial. The supplier refunded the transfer.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-01-22 09:04:23" }, { "id": 118, "ticket_id": 37, "tag": "The appointment was updated after an urgent check.", "category": "Billing Inquiry", "importance_level": "Medium", "created_at": "2023-01-18 17:44:57" }, { "id": 119, "ticket_id": 249, "tag": "A duplicate item was completed the same day.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-09-06 02:27:12" }, { "id": 120, "ticket_id": 255, "tag": "A minor follow-up: the booking was rejected.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-10-24 11:58:13" }, { "id": 121, "ticket_id": 26, "tag": "The shipment was updated — manual case, no further action.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-07-05 05:08:53" }, { "id": 122, "ticket_id": 342, "tag": "The appointment was confirmed — duplicate case, no further action.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-02-25 22:49:42" }, { "id": 123, "ticket_id": 136, "tag": "An operator reported a partial issue; the refund was reopened.", "category": "Billing Inquiry", "importance_level": "Medium", "created_at": "2023-11-02 08:16:10" }, { "id": 124, "ticket_id": 41, "tag": "No response from the supplier, so the record was processed.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-03-29 05:22:55" }, { "id": 125, "ticket_id": 397, "tag": "The item was completed following an automatic review.", "category": "Billing Inquiry", "importance_level": "Medium", "created_at": "2023-01-07 07:25:09" }, { "id": 126, "ticket_id": 454, "tag": "The supplier asked for a change and the appointment was refunded.", "category": "General Question", "importance_level": "Low", "created_at": "2023-04-05 08:15:07" }, { "id": 127, "ticket_id": 49, "tag": "Support reported a routine issue; the account was resolved.", "category": "Billing Inquiry", "importance_level": "High", "created_at": "2023-08-31 20:38:22" }, { "id": 128, "ticket_id": 25, "tag": "Flagged as routine. The supplier rescheduled the claim.", "category": "General Question", "importance_level": "Medium", "created_at": "2023-08-19 22:46:21" }, { "id": 129, "ticket_id": 220, "tag": "An urgent follow-up: the booking was delayed.", "category": "Technical Issue", "importance_level": "High", "created_at": "2023-12-14 23:58:30" }, { "id": 130, "ticket_id": 494, "tag": "The document was replaced following an automatic review.", "category": "General Question", "importance_level": "Medium", "created_at": "2023-08-01 20:52:39" }, { "id": 131, "ticket_id": 229, "tag": "The reviewer confirmed the details and the ticket was closed.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-07-17 21:55:56" }, { "id": 132, "ticket_id": 282, "tag": "Support confirmed the details and the payment was resolved.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-10-02 22:41:44" }, { "id": 133, "ticket_id": 480, "tag": "A minor follow-up: the transfer was processed.", "category": "Technical Issue", "importance_level": "High", "created_at": "2023-02-07 05:50:54" }, { "id": 134, "ticket_id": 156, "tag": "A minor transfer was rejected the same day.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-05-26 22:14:16" }, { "id": 135, "ticket_id": 238, "tag": "A minor account was rejected the same day.", "category": "Billing Inquiry", "importance_level": "Medium", "created_at": "2023-04-07 21:26:58" }, { "id": 136, "ticket_id": 43, "tag": "The claim was processed following a partial review.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-08-12 01:35:37" }, { "id": 137, "ticket_id": 261, "tag": "Support confirmed the details and the payment was cancelled.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-03-23 00:42:06" }, { "id": 138, "ticket_id": 193, "tag": "The refund was updated after a manual check.", "category": "Technical Issue", "importance_level": "High", "created_at": "2023-11-27 09:38:31" }, { "id": 139, "ticket_id": 324, "tag": "The refund was rescheduled following a partial review.", "category": "General Question", "importance_level": "Low", "created_at": "2023-09-04 14:49:01" }, { "id": 140, "ticket_id": 240, "tag": "The reviewer confirmed the details and the claim was refunded.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-06-26 17:16:58" }, { "id": 141, "ticket_id": 331, "tag": "The payment was resolved after a partial check.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-10-18 07:49:23" }, { "id": 142, "ticket_id": 407, "tag": "The transfer was cancelled following an automatic review.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-07-01 03:07:46" }, { "id": 143, "ticket_id": 191, "tag": "No response from support, so the claim was updated.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-09-21 13:43:35" }, { "id": 144, "ticket_id": 232, "tag": "The team asked for a change and the delivery was closed.", "category": "General Question", "importance_level": "Medium", "created_at": "2023-05-22 23:41:17" }, { "id": 145, "ticket_id": 347, "tag": "The invoice was resolved — standard case, no further action.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-04-22 09:57:52" }, { "id": 146, "ticket_id": 416, "tag": "The record was resolved — partial case, no further action.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-11-03 04:58:08" }, { "id": 147, "ticket_id": 110, "tag": "No response from the customer, so the item was cancelled.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-07-09 13:46:42" }, { "id": 148, "ticket_id": 466, "tag": "The supplier confirmed the details and the claim was reviewed.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-03-14 12:45:38" }, { "id": 149, "ticket_id": 12, "tag": "No response from the reviewer, so the refund was rejected.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-10-30 21:14:54" }, { "id": 150, "ticket_id": 390, "tag": "The ticket was escalated after a late check.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-11-02 13:43:19" }, { "id": 151, "ticket_id": 295, "tag": "The customer reported a standard issue; the report was updated.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-02-17 22:50:31" }, { "id": 152, "ticket_id": 126, "tag": "The record was resolved — routine case, no further action.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-01-21 15:08:35" }, { "id": 153, "ticket_id": 162, "tag": "Support asked for a change and the delivery was rescheduled.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-07-08 15:34:25" }, { "id": 154, "ticket_id": 4, "tag": "A partial follow-up: the appointment was rescheduled.", "category": "General Question", "importance_level": "Low", "created_at": "2023-07-28 15:27:59" }, { "id": 155, "ticket_id": 354, "tag": "The shipment was reopened after an incomplete check.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-06-18 14:07:49" }, { "id": 156, "ticket_id": 324, "tag": "An operator asked for a change and the transfer was escalated.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-07-26 08:14:27" }, { "id": 157, "ticket_id": 143, "tag": "The customer asked for a change and the transfer was cancelled.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-02-14 09:59:40" }, { "id": 158, "ticket_id": 154, "tag": "An operator asked for a change and the shipment was refunded.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-04-04 02:27:30" }, { "id": 159, "ticket_id": 261, "tag": "An automatic refund was resolved the same day.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-12-12 00:42:44" }, { "id": 160, "ticket_id": 483, "tag": "The courier asked for a change and the shipment was updated.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-06-16 20:35:43" }, { "id": 161, "ticket_id": 57, "tag": "The booking was processed following a minor review.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-07-09 16:27:04" }, { "id": 162, "ticket_id": 349, "tag": "The team reported a late issue; the account was resolved.", "category": "Technical Issue", "importance_level": "High", "created_at": "2023-02-25 08:00:21" }, { "id": 163, "ticket_id": 317, "tag": "The team asked for a change and the order was resolved.", "category": "General Question", "importance_level": "Low", "created_at": "2023-03-02 17:06:31" }, { "id": 164, "ticket_id": 138, "tag": "A manual refund was updated the same day.", "category": "General Question", "importance_level": "Low", "created_at": "2023-04-09 15:51:38" }, { "id": 165, "ticket_id": 295, "tag": "An unusual report was closed the same day.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-11-04 22:38:32" }, { "id": 166, "ticket_id": 270, "tag": "The supplier reported a partial issue; the delivery was rejected.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-07-18 07:19:28" }, { "id": 167, "ticket_id": 48, "tag": "The reviewer asked for a change and the delivery was approved.", "category": "General Question", "importance_level": "Low", "created_at": "2023-08-26 10:15:40" }, { "id": 168, "ticket_id": 269, "tag": "A minor follow-up: the report was confirmed.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-05-01 18:05:18" }, { "id": 169, "ticket_id": 279, "tag": "Flagged as unusual. The customer refunded the appointment.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-05-13 04:44:42" }, { "id": 170, "ticket_id": 393, "tag": "An operator confirmed the details and the request was reopened.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-10-11 13:45:58" }, { "id": 171, "ticket_id": 212, "tag": "Flagged as unusual. The supplier replaced the document.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-09-24 22:36:01" }, { "id": 172, "ticket_id": 6, "tag": "The account was reviewed following a minor review.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-08-29 15:10:16" }, { "id": 173, "ticket_id": 229, "tag": "The customer reported a partial issue; the report was reopened.", "category": "General Question", "importance_level": "Medium", "created_at": "2023-03-07 21:10:28" }, { "id": 174, "ticket_id": 390, "tag": "The document was escalated after a manual check.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-07-23 11:52:57" }, { "id": 175, "ticket_id": 105, "tag": "A standard report was delayed the same day.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-11-14 18:36:11" }, { "id": 176, "ticket_id": 491, "tag": "A partial follow-up: the claim was confirmed.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-06-18 04:14:30" }, { "id": 177, "ticket_id": 497, "tag": "Flagged as incomplete. The supplier processed the delivery.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-01-03 16:11:07" }, { "id": 178, "ticket_id": 14, "tag": "No response from the account owner, so the session was rejected.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-04-19 07:27:40" }, { "id": 179, "ticket_id": 209, "tag": "A duplicate item was completed the same day.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-12-31 18:15:12" }, { "id": 180, "ticket_id": 25, "tag": "The account owner confirmed the details and the item was resolved.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-07-02 04:37:08" }, { "id": 181, "ticket_id": 98, "tag": "The appointment was updated following a repeat review.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-11-27 02:02:20" }, { "id": 182, "ticket_id": 120, "tag": "The team reported a late issue; the ticket was refunded.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-02-07 14:39:10" }, { "id": 183, "ticket_id": 488, "tag": "The payment was replaced after a manual check.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-10-28 01:17:43" }, { "id": 184, "ticket_id": 330, "tag": "The transfer was replaced after an incomplete check.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-10-28 14:56:33" }, { "id": 185, "ticket_id": 129, "tag": "A routine report was refunded the same day.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-12-04 01:40:13" }, { "id": 186, "ticket_id": 490, "tag": "An operator reported a minor issue; the record was completed.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-03-02 22:09:12" }, { "id": 187, "ticket_id": 67, "tag": "No response from an operator, so the request was processed.", "category": "Billing Inquiry", "importance_level": "Medium", "created_at": "2023-07-12 00:50:20" }, { "id": 188, "ticket_id": 423, "tag": "An incomplete follow-up: the delivery was delayed.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-04-29 06:55:51" }, { "id": 189, "ticket_id": 133, "tag": "No response from support, so the booking was escalated.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-03-23 08:35:26" }, { "id": 190, "ticket_id": 250, "tag": "No response from the reviewer, so the transfer was refunded.", "category": "General Question", "importance_level": "Low", "created_at": "2023-04-17 03:02:57" }, { "id": 191, "ticket_id": 320, "tag": "No response from the supplier, so the account was replaced.", "category": "Technical Issue", "importance_level": "High", "created_at": "2023-07-04 11:26:15" }, { "id": 192, "ticket_id": 206, "tag": "The booking was escalated after a minor check.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-02-21 23:42:51" }, { "id": 193, "ticket_id": 4, "tag": "The customer confirmed the details and the refund was completed.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-09-05 18:04:28" }, { "id": 194, "ticket_id": 496, "tag": "No response from support, so the invoice was delayed.", "category": "Technical Issue", "importance_level": "High", "created_at": "2023-04-27 08:38:21" }, { "id": 195, "ticket_id": 132, "tag": "Flagged as unusual. An operator approved the transfer.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-03-09 23:04:38" }, { "id": 196, "ticket_id": 287, "tag": "The customer confirmed the details and the transfer was resolved.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-01-18 15:24:02" }, { "id": 197, "ticket_id": 44, "tag": "The item was delayed after an urgent check.", "category": "General Question", "importance_level": "High", "created_at": "2023-12-29 19:22:17" }, { "id": 198, "ticket_id": 214, "tag": "An unusual booking was processed the same day.", "category": "Billing Inquiry", "importance_level": "Medium", "created_at": "2023-01-16 19:25:01" }, { "id": 199, "ticket_id": 165, "tag": "A standard follow-up: the ticket was reopened.", "category": "Billing Inquiry", "importance_level": "Medium", "created_at": "2023-05-25 08:02:08" }, { "id": 200, "ticket_id": 139, "tag": "The order was delayed after a standard check.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-11-17 09:51:17" }, { "id": 201, "ticket_id": 60, "tag": "Flagged as late. The customer resolved the claim.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-12-26 06:27:00" }, { "id": 202, "ticket_id": 38, "tag": "The claim was cancelled after an urgent check.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-03-02 11:27:45" }, { "id": 203, "ticket_id": 14, "tag": "The shipment was updated after a standard check.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-04-28 10:52:53" }, { "id": 204, "ticket_id": 290, "tag": "Flagged as partial. The team rescheduled the account.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-07-19 12:49:19" }, { "id": 205, "ticket_id": 321, "tag": "The delivery was approved — manual case, no further action.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-08-27 03:52:59" }, { "id": 206, "ticket_id": 208, "tag": "A routine invoice was processed the same day.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-12-11 19:21:00" }, { "id": 207, "ticket_id": 26, "tag": "Flagged as partial. The customer completed the ticket.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-05-06 01:01:10" }, { "id": 208, "ticket_id": 132, "tag": "The customer reported a manual issue; the request was refunded.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-01-18 20:45:08" }, { "id": 209, "ticket_id": 373, "tag": "The record was rescheduled following an automatic review.", "category": "Technical Issue", "importance_level": "High", "created_at": "2023-10-31 22:33:39" }, { "id": 210, "ticket_id": 381, "tag": "An unusual follow-up: the delivery was rescheduled.", "category": "General Question", "importance_level": "Low", "created_at": "2023-07-07 00:28:28" }, { "id": 211, "ticket_id": 228, "tag": "A late follow-up: the session was updated.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-09-18 17:41:44" }, { "id": 212, "ticket_id": 198, "tag": "The courier reported a partial issue; the account was cancelled.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-12-12 17:07:12" }, { "id": 213, "ticket_id": 284, "tag": "The courier confirmed the details and the record was replaced.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-05-27 15:43:20" }, { "id": 214, "ticket_id": 177, "tag": "The session was processed after a standard check.", "category": "General Question", "importance_level": "Medium", "created_at": "2023-01-10 09:30:40" }, { "id": 215, "ticket_id": 75, "tag": "The payment was cancelled — repeat case, no further action.", "category": "Billing Inquiry", "importance_level": "High", "created_at": "2023-03-28 22:56:59" }, { "id": 216, "ticket_id": 472, "tag": "The document was replaced after an incomplete check.", "category": "General Question", "importance_level": "Low", "created_at": "2023-01-04 13:13:53" }, { "id": 217, "ticket_id": 196, "tag": "The reviewer reported an urgent issue; the invoice was reviewed.", "category": "General Question", "importance_level": "Low", "created_at": "2023-08-04 20:16:58" }, { "id": 218, "ticket_id": 175, "tag": "The account owner asked for a change and the invoice was confirmed.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-02-23 11:58:26" }, { "id": 219, "ticket_id": 60, "tag": "No response from the team, so the refund was resolved.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-02-03 05:51:13" }, { "id": 220, "ticket_id": 298, "tag": "No response from the courier, so the payment was reopened.", "category": "General Question", "importance_level": "Low", "created_at": "2023-04-10 12:31:31" }, { "id": 221, "ticket_id": 476, "tag": "An unusual appointment was resolved the same day.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-01-24 19:22:54" }, { "id": 222, "ticket_id": 412, "tag": "The account was approved after a duplicate check.", "category": "Billing Inquiry", "importance_level": "Medium", "created_at": "2023-01-06 22:32:19" }, { "id": 223, "ticket_id": 222, "tag": "No response from the account owner, so the item was confirmed.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-12-07 17:31:23" }, { "id": 224, "ticket_id": 21, "tag": "The invoice was reopened after a duplicate check.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-02-24 06:26:54" }, { "id": 225, "ticket_id": 189, "tag": "The team asked for a change and the ticket was completed.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-10-11 17:31:36" }, { "id": 226, "ticket_id": 203, "tag": "The appointment was updated after an incomplete check.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-06-07 20:44:11" }, { "id": 227, "ticket_id": 355, "tag": "The refund was completed after a duplicate check.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-07-14 04:19:36" }, { "id": 228, "ticket_id": 57, "tag": "The customer confirmed the details and the invoice was rejected.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-12-23 22:05:37" }, { "id": 229, "ticket_id": 478, "tag": "An operator confirmed the details and the refund was completed.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-05-13 17:26:09" }, { "id": 230, "ticket_id": 155, "tag": "A partial follow-up: the appointment was rescheduled.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-05-01 18:37:28" }, { "id": 231, "ticket_id": 182, "tag": "The team confirmed the details and the shipment was refunded.", "category": "Billing Inquiry", "importance_level": "High", "created_at": "2023-10-17 13:18:22" }, { "id": 232, "ticket_id": 260, "tag": "The transfer was confirmed after a duplicate check.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-01-01 13:06:52" }, { "id": 233, "ticket_id": 118, "tag": "The customer reported a routine issue; the booking was reviewed.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-06-26 22:19:57" }, { "id": 234, "ticket_id": 115, "tag": "No response from the supplier, so the shipment was refunded.", "category": "General Question", "importance_level": "Low", "created_at": "2023-07-12 04:51:01" }, { "id": 235, "ticket_id": 216, "tag": "A repeat follow-up: the account was resolved.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-06-04 05:20:11" }, { "id": 236, "ticket_id": 197, "tag": "The refund was approved — repeat case, no further action.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-07-01 00:04:02" }, { "id": 237, "ticket_id": 156, "tag": "Flagged as standard. The team updated the refund.", "category": "General Question", "importance_level": "Low", "created_at": "2023-08-08 08:24:47" }, { "id": 238, "ticket_id": 199, "tag": "Flagged as minor. The team cancelled the record.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-11-24 11:07:53" }, { "id": 239, "ticket_id": 366, "tag": "Flagged as minor. Support completed the appointment.", "category": "Billing Inquiry", "importance_level": "Medium", "created_at": "2023-01-24 05:50:54" }, { "id": 240, "ticket_id": 109, "tag": "No response from an operator, so the order was delayed.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-06-09 05:18:39" }, { "id": 241, "ticket_id": 368, "tag": "The claim was reviewed — standard case, no further action.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-12-14 21:17:27" }, { "id": 242, "ticket_id": 51, "tag": "The courier confirmed the details and the invoice was resolved.", "category": "Billing Inquiry", "importance_level": "Medium", "created_at": "2023-10-03 01:56:21" }, { "id": 243, "ticket_id": 180, "tag": "The shipment was cancelled following a manual review.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-10-04 13:10:14" }, { "id": 244, "ticket_id": 439, "tag": "The ticket was refunded following a minor review.", "category": "General Question", "importance_level": "Medium", "created_at": "2023-10-10 14:09:35" }, { "id": 245, "ticket_id": 159, "tag": "The supplier asked for a change and the transfer was rejected.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-04-17 04:13:21" }, { "id": 246, "ticket_id": 449, "tag": "The invoice was confirmed — automatic case, no further action.", "category": "General Question", "importance_level": "Medium", "created_at": "2023-06-09 06:49:08" }, { "id": 247, "ticket_id": 53, "tag": "The transfer was replaced following a late review.", "category": "General Question", "importance_level": "Low", "created_at": "2023-09-05 08:41:02" }, { "id": 248, "ticket_id": 217, "tag": "An unusual booking was escalated the same day.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-02-12 17:09:34" }, { "id": 249, "ticket_id": 194, "tag": "A late document was confirmed the same day.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-07-17 10:22:16" }, { "id": 250, "ticket_id": 429, "tag": "The booking was delayed following a standard review.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-08-12 23:13:59" }, { "id": 251, "ticket_id": 14, "tag": "No response from the customer, so the document was cancelled.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-08-01 12:48:44" }, { "id": 252, "ticket_id": 359, "tag": "A late appointment was rejected the same day.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-03-04 09:46:58" }, { "id": 253, "ticket_id": 327, "tag": "An urgent refund was refunded the same day.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-07-25 17:55:51" }, { "id": 254, "ticket_id": 418, "tag": "A partial follow-up: the item was processed.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-06-23 22:51:53" }, { "id": 255, "ticket_id": 492, "tag": "No response from an operator, so the transfer was updated.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-10-18 04:32:44" }, { "id": 256, "ticket_id": 202, "tag": "The report was rejected after a routine check.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-01-18 13:45:57" }, { "id": 257, "ticket_id": 180, "tag": "A repeat follow-up: the ticket was rejected.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-07-02 23:14:14" }, { "id": 258, "ticket_id": 19, "tag": "An urgent follow-up: the order was escalated.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-09-20 00:29:24" }, { "id": 259, "ticket_id": 197, "tag": "No response from the customer, so the booking was reopened.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-03-10 20:59:15" }, { "id": 260, "ticket_id": 277, "tag": "The booking was confirmed after a late check.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-05-21 00:31:04" }, { "id": 261, "ticket_id": 438, "tag": "A manual follow-up: the invoice was resolved.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-09-12 20:04:04" }, { "id": 262, "ticket_id": 161, "tag": "The transfer was replaced — unusual case, no further action.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-06-28 07:20:47" }, { "id": 263, "ticket_id": 423, "tag": "No response from the courier, so the shipment was refunded.", "category": "Technical Issue", "importance_level": "High", "created_at": "2023-05-23 04:47:40" }, { "id": 264, "ticket_id": 220, "tag": "Support confirmed the details and the account was reopened.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-06-22 07:34:46" }, { "id": 265, "ticket_id": 125, "tag": "The document was approved following a manual review.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-09-22 22:53:54" }, { "id": 266, "ticket_id": 366, "tag": "A routine session was escalated the same day.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-06-10 00:18:55" }, { "id": 267, "ticket_id": 288, "tag": "No response from an operator, so the document was resolved.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-10-16 08:05:23" }, { "id": 268, "ticket_id": 334, "tag": "The customer asked for a change and the claim was completed.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-06-25 05:48:51" }, { "id": 269, "ticket_id": 213, "tag": "Support reported an urgent issue; the booking was delayed.", "category": "General Question", "importance_level": "Low", "created_at": "2023-07-20 20:00:49" }, { "id": 270, "ticket_id": 476, "tag": "The account owner reported an urgent issue; the transfer was reopened.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-01-06 21:13:54" }, { "id": 271, "ticket_id": 445, "tag": "The record was processed — automatic case, no further action.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-10-12 22:57:20" }, { "id": 272, "ticket_id": 466, "tag": "No response from the team, so the invoice was updated.", "category": "General Question", "importance_level": "Low", "created_at": "2023-05-16 13:21:39" }, { "id": 273, "ticket_id": 305, "tag": "The customer confirmed the details and the appointment was resolved.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-09-01 08:01:11" }, { "id": 274, "ticket_id": 2, "tag": "No response from an operator, so the delivery was approved.", "category": "General Question", "importance_level": "Medium", "created_at": "2023-02-20 19:42:12" }, { "id": 275, "ticket_id": 80, "tag": "The supplier reported a standard issue; the order was updated.", "category": "General Question", "importance_level": "Low", "created_at": "2023-12-06 09:32:02" }, { "id": 276, "ticket_id": 427, "tag": "A late follow-up: the request was rescheduled.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-01-04 02:06:44" }, { "id": 277, "ticket_id": 428, "tag": "The invoice was reviewed — manual case, no further action.", "category": "General Question", "importance_level": "Medium", "created_at": "2023-09-11 17:11:07" }, { "id": 278, "ticket_id": 169, "tag": "The order was updated after a standard check.", "category": "Technical Issue", "importance_level": "High", "created_at": "2023-11-02 02:53:55" }, { "id": 279, "ticket_id": 34, "tag": "The customer reported a standard issue; the appointment was cancelled.", "category": "General Question", "importance_level": "Low", "created_at": "2023-03-04 02:04:44" }, { "id": 280, "ticket_id": 257, "tag": "An operator asked for a change and the account was approved.", "category": "General Question", "importance_level": "Low", "created_at": "2023-07-03 09:50:26" }, { "id": 281, "ticket_id": 312, "tag": "A duplicate booking was processed the same day.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-05-14 08:54:37" }, { "id": 282, "ticket_id": 299, "tag": "The document was processed — late case, no further action.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-10-22 01:32:44" }, { "id": 283, "ticket_id": 500, "tag": "The supplier asked for a change and the order was escalated.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-02-04 04:04:21" }, { "id": 284, "ticket_id": 175, "tag": "The payment was cancelled after a late check.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-03-09 23:20:44" }, { "id": 285, "ticket_id": 335, "tag": "The refund was reopened after a routine check.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-09-29 00:19:21" }, { "id": 286, "ticket_id": 48, "tag": "Support reported a duplicate issue; the booking was closed.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-04-28 22:31:59" }, { "id": 287, "ticket_id": 188, "tag": "The supplier reported a late issue; the item was replaced.", "category": "General Question", "importance_level": "High", "created_at": "2023-06-10 05:08:43" }, { "id": 288, "ticket_id": 392, "tag": "A manual follow-up: the order was approved.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-10-12 16:48:56" }, { "id": 289, "ticket_id": 311, "tag": "The team reported an urgent issue; the shipment was reviewed.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-08-28 18:52:05" }, { "id": 290, "ticket_id": 240, "tag": "Support confirmed the details and the session was resolved.", "category": "General Question", "importance_level": "Low", "created_at": "2023-12-14 09:32:16" }, { "id": 291, "ticket_id": 159, "tag": "No response from an operator, so the invoice was escalated.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-11-08 13:24:56" }, { "id": 292, "ticket_id": 69, "tag": "The refund was completed following an urgent review.", "category": "General Question", "importance_level": "Low", "created_at": "2023-05-19 22:31:41" }, { "id": 293, "ticket_id": 11, "tag": "A routine booking was approved the same day.", "category": "General Question", "importance_level": "High", "created_at": "2023-11-26 10:39:57" }, { "id": 294, "ticket_id": 178, "tag": "No response from the customer, so the booking was rescheduled.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-06-30 09:53:25" }, { "id": 295, "ticket_id": 224, "tag": "The item was confirmed following a standard review.", "category": "General Question", "importance_level": "Low", "created_at": "2023-03-06 14:29:57" }, { "id": 296, "ticket_id": 23, "tag": "A routine follow-up: the session was rejected.", "category": "General Question", "importance_level": "Medium", "created_at": "2023-11-23 06:04:30" }, { "id": 297, "ticket_id": 172, "tag": "Flagged as repeat. The reviewer confirmed the account.", "category": "Technical Issue", "importance_level": "Low", "created_at": "2023-05-18 10:27:22" }, { "id": 298, "ticket_id": 392, "tag": "An unusual follow-up: the invoice was processed.", "category": "Billing Inquiry", "importance_level": "Low", "created_at": "2023-12-10 00:34:43" }, { "id": 299, "ticket_id": 364, "tag": "The account owner confirmed the details and the transfer was reviewed.", "category": "General Question", "importance_level": "Low", "created_at": "2023-04-04 08:07:28" }, { "id": 300, "ticket_id": 81, "tag": "An operator reported a minor issue; the invoice was reviewed.", "category": "Technical Issue", "importance_level": "Medium", "created_at": "2023-04-22 09:59:16" } ] }