// Support Tickets (support-tickets) v1 — Prisma seed // Synthetic sample data, CC0-1.0. Generated deterministically; re-running the // generator with the same spec and seed reproduces this file exactly. // // Delegates are named after the tables (prisma.agents), which assumes models // mapped to those table names. Rename the delegates if your models differ. import { PrismaClient } from '@prisma/client'; const prisma = new PrismaClient(); async function main() { await prisma.agents.createMany({ data: [ { id: 1, full_name: "Liam Murphy", team: "Billing", email: "liam.murphy@example.com" }, { id: 2, full_name: "Paula Flores", team: "Technical", email: "paula.flores@example.org" }, { id: 3, full_name: "Nour Young", team: "Sales", email: "nour.young@example.org" }, { id: 4, full_name: "Chen Hassan", team: "Sales", email: "chen.hassan@example.com" }, { id: 5, full_name: "Sam Gupta", team: "Sales", email: "sam.gupta@example.org" }, { id: 6, full_name: "Nour Klein", team: "Sales", email: "nour.klein@example.org" }, { id: 7, full_name: "Uma Murphy", team: "Technical", email: "uma.murphy@example.org" }, { id: 8, full_name: "Jonas Park", team: "Technical", email: "jonas.park@example.com" }, { id: 9, full_name: "Lena Hansen", team: "Billing", email: "lena.hansen@example.org" }, { id: 10, full_name: "Jack Schmidt", team: "Technical", email: "jack.schmidt@example.com" }, { id: 11, full_name: "Victor Kumar", team: "Billing", email: "victor.kumar@example.net" }, { id: 12, full_name: "Uma Wagner", team: "Sales", email: "uma.wagner@example.org" }, { id: 13, full_name: "Grace Johnson", team: "General", email: "grace.johnson@example.net" }, { id: 14, full_name: "Lucas Wang", team: "Billing", email: "lucas.wang@example.org" }, { id: 15, full_name: "Oscar Adams", team: "General", email: "oscar.adams@example.com" }, { id: 16, full_name: "Olivia Park", team: "General", email: "olivia.park@example.org" }, { id: 17, full_name: "Nour Carter", team: "Sales", email: "nour.carter@example.net" }, { id: 18, full_name: "Jade Reyes", team: "Billing", email: "jade.reyes@example.org" }, { id: 19, full_name: "Ethan Nakamura", team: "Sales", email: "ethan.nakamura@example.org" }, { id: 20, full_name: "Liam Johnson", team: "General", email: "liam.johnson@example.com" }, { id: 21, full_name: "Jack Garcia", team: "Technical", email: "jack.garcia@example.com" }, { id: 22, full_name: "Jack Nakamura", team: "Sales", email: "jack.nakamura@example.com" }, { id: 23, full_name: "Rafael Silva", team: "General", email: "rafael.silva@example.com" }, { id: 24, full_name: "Elif Schneider", team: "General", email: "elif.schneider@example.org" }, { id: 25, full_name: "Amir Murphy", team: "Billing", email: "amir.murphy@example.com" }, { id: 26, full_name: "Yara Castro", team: "Billing", email: "yara.castro@example.net" }, { id: 27, full_name: "Ines Meyer", team: "Technical", email: "ines.meyer@example.com" }, { id: 28, full_name: "Julia Klein", team: "General", email: "julia.klein@example.com" }, { id: 29, full_name: "Priya Ibrahim", team: "Billing", email: "priya.ibrahim@example.com" }, { id: 30, full_name: "Ben Weber", team: "General", email: "ben.weber@example.net" }, { id: 31, full_name: "Omar Lopez", team: "Sales", email: "omar.lopez@example.org" }, { id: 32, full_name: "Elif Zhang", team: "Sales", email: "elif.zhang@example.com" }, { id: 33, full_name: "Ivan Fischer", team: "General", email: "ivan.fischer@example.net" }, { id: 34, full_name: "Jonas Nguyen", team: "General", email: "jonas.nguyen@example.org" }, { id: 35, full_name: "Nour Rossi", team: "General", email: "nour.rossi@example.net" }, { id: 36, full_name: "Ibrahim Zhang", team: "Sales", email: "ibrahim.zhang@example.com" }, { id: 37, full_name: "Tomas Torres", team: "Billing", email: "tomas.torres@example.org" }, { id: 38, full_name: "Lena Johnson", team: "Billing", email: "lena.johnson@example.net" }, { id: 39, full_name: "David Carter", team: "Sales", email: "david.carter@example.org" }, { id: 40, full_name: "Mila Singh", team: "Technical", email: "mila.singh@example.org" }, { id: 41, full_name: "James Davis", team: "General", email: "james.davis@example.org" }, { id: 42, full_name: "Grace Nguyen", team: "Technical", email: "grace.nguyen@example.net" }, { id: 43, full_name: "Paula Schmidt", team: "General", email: "paula.schmidt@example.com" }, { id: 44, full_name: "Sara Gupta", team: "Technical", email: "sara.gupta@example.org" }, { id: 45, full_name: "Kai Castro", team: "General", email: "kai.castro@example.net" }, { id: 46, full_name: "Omar Andersen", team: "Technical", email: "omar.andersen@example.net" }, { id: 47, full_name: "Ivan Almeida", team: "Technical", email: "ivan.almeida@example.net" }, { id: 48, full_name: "Yusuf Baker", team: "Technical", email: "yusuf.baker@example.net" }, { id: 49, full_name: "Isaac Klein", team: "Technical", email: "isaac.klein@example.org" }, { id: 50, full_name: "Nina Miller", team: "Sales", email: "nina.miller@example.net" }, ], }); await prisma.customers.createMany({ data: [ { id: 1, full_name: "Mia Hoffmann", email: "mia.hoffmann@example.net", created_at: new Date("2020-09-25T07:19:13Z") }, { id: 2, full_name: "Karim Yilmaz", email: "karim.yilmaz@example.org", created_at: new Date("2022-06-12T17:18:12Z") }, { id: 3, full_name: "Noah Fischer", email: "noah.fischer@example.net", created_at: new Date("2022-07-06T21:38:35Z") }, { id: 4, full_name: "Uma Baker", email: "uma.baker@example.org", created_at: new Date("2021-02-19T11:12:53Z") }, { id: 5, full_name: "Olivia Rossi", email: "olivia.rossi@example.org", created_at: new Date("2021-08-13T21:51:16Z") }, { id: 6, full_name: "Fatima Hansen", email: "fatima.hansen@example.org", created_at: new Date("2020-11-25T14:02:05Z") }, { id: 7, full_name: "Tomas Schneider", email: "tomas.schneider@example.org", created_at: new Date("2022-03-09T08:55:18Z") }, { id: 8, full_name: "Hugo Kim", email: "hugo.kim@example.org", created_at: new Date("2022-05-23T01:31:37Z") }, { id: 9, full_name: "Oscar Miller", email: "oscar.miller@example.net", created_at: new Date("2022-01-18T17:20:28Z") }, { id: 10, full_name: "Pedro Bennett", email: "pedro.bennett@example.com", created_at: new Date("2020-03-02T09:21:46Z") }, { id: 11, full_name: "Lena Novak", email: "lena.novak@example.com", created_at: new Date("2021-02-26T17:57:33Z") }, { id: 12, full_name: "Chen Miller", email: "chen.miller@example.net", created_at: new Date("2022-09-26T03:13:02Z") }, { id: 13, full_name: "Chen Jensen", email: "chen.jensen@example.org", created_at: new Date("2022-02-26T09:24:38Z") }, { id: 14, full_name: "Ethan Schmidt", email: "ethan.schmidt@example.org", created_at: new Date("2021-12-11T13:01:40Z") }, { id: 15, full_name: "Ethan Johnson", email: "ethan.johnson@example.net", created_at: new Date("2021-01-27T16:15:42Z") }, { id: 16, full_name: "Ibrahim Hansen", email: "ibrahim.hansen@example.com", created_at: new Date("2022-03-21T17:31:53Z") }, { id: 17, full_name: "Tariq Gomez", email: "tariq.gomez@example.org", created_at: new Date("2022-05-29T19:48:59Z") }, { id: 18, full_name: "Grace Davis", email: "grace.davis@example.com", created_at: new Date("2021-05-15T22:51:53Z") }, { id: 19, full_name: "Mila Johnson", email: "mila.johnson@example.org", created_at: new Date("2021-11-11T18:56:15Z") }, { id: 20, full_name: "Elena Bennett", email: "elena.bennett@example.com", created_at: new Date("2021-10-11T14:27:28Z") }, { id: 21, full_name: "Felix Gupta", email: "felix.gupta@example.com", created_at: new Date("2020-12-01T13:59:43Z") }, { id: 22, full_name: "Chen Chen", email: "chen.chen@example.org", created_at: new Date("2022-03-02T17:30:10Z") }, { id: 23, full_name: "Nina Reyes", email: "nina.reyes@example.net", created_at: new Date("2020-12-07T03:28:05Z") }, { id: 24, full_name: "Ben Larsen", email: "ben.larsen@example.com", created_at: new Date("2022-12-27T14:32:28Z") }, { id: 25, full_name: "Oscar Castro", email: "oscar.castro@example.net", created_at: new Date("2020-11-16T08:28:51Z") }, { id: 26, full_name: "Maria Larsen", email: "maria.larsen@example.org", created_at: new Date("2021-07-24T15:30:20Z") }, { id: 27, full_name: "Omar Bennett", email: "omar.bennett@example.org", created_at: new Date("2020-07-09T09:52:59Z") }, { id: 28, full_name: "Liam Diaz", email: "liam.diaz@example.org", created_at: new Date("2022-12-16T16:12:36Z") }, { id: 29, full_name: "Wei Martin", email: "wei.martin@example.com", created_at: new Date("2020-07-03T10:33:33Z") }, { id: 30, full_name: "Jade Dubois", email: "jade.dubois@example.com", created_at: new Date("2021-07-07T00:23:00Z") }, { id: 31, full_name: "Amir Hansen", email: "amir.hansen@example.net", created_at: new Date("2020-12-10T11:53:29Z") }, { id: 32, full_name: "Zara Rossi", email: "zara.rossi@example.net", created_at: new Date("2022-05-14T16:12:00Z") }, { id: 33, full_name: "Sara Vargas", email: "sara.vargas@example.net", created_at: new Date("2020-08-05T22:58:17Z") }, { id: 34, full_name: "Maja Schneider", email: "maja.schneider@example.com", created_at: new Date("2022-02-21T18:21:13Z") }, { id: 35, full_name: "Victor Tanaka", email: "victor.tanaka@example.org", created_at: new Date("2021-03-31T21:44:20Z") }, { id: 36, full_name: "Liam Brown", email: "liam.brown@example.net", created_at: new Date("2020-05-18T19:36:26Z") }, { id: 37, full_name: "Mila Oliveira", email: "mila.oliveira@example.org", created_at: new Date("2022-01-15T12:02:21Z") }, { id: 38, full_name: "Zara Gupta", email: "zara.gupta@example.net", created_at: new Date("2021-06-27T07:40:42Z") }, { id: 39, full_name: "Mila Oliveira", email: "mila.oliveira@example.org", created_at: new Date("2021-04-07T14:48:54Z") }, { id: 40, full_name: "Noah Singh", email: "noah.singh@example.com", created_at: new Date("2022-01-02T09:57:05Z") }, { id: 41, full_name: "Kai Hassan", email: "kai.hassan@example.org", created_at: new Date("2020-08-23T16:21:14Z") }, { id: 42, full_name: "Ivan Torres", email: "ivan.torres@example.org", created_at: new Date("2020-06-15T12:31:20Z") }, { id: 43, full_name: "Fatima Schneider", email: "fatima.schneider@example.com", created_at: new Date("2022-03-11T12:29:46Z") }, { id: 44, full_name: "Laura Larsen", email: "laura.larsen@example.com", created_at: new Date("2022-10-04T15:03:20Z") }, { id: 45, full_name: "Marco Kaya", email: "marco.kaya@example.com", created_at: new Date("2022-10-02T18:41:40Z") }, { id: 46, full_name: "Lena Martin", email: "lena.martin@example.net", created_at: new Date("2021-10-12T18:40:23Z") }, { id: 47, full_name: "Deniz Garcia", email: "deniz.garcia@example.org", created_at: new Date("2021-06-10T08:58:37Z") }, { id: 48, full_name: "Carlos Martin", email: "carlos.martin@example.com", created_at: new Date("2021-10-25T11:33:57Z") }, { id: 49, full_name: "Elena Klein", email: "elena.klein@example.org", created_at: new Date("2021-06-18T14:24:10Z") }, { id: 50, full_name: "James Diaz", email: "james.diaz@example.org", created_at: new Date("2020-02-20T13:34:24Z") }, { id: 51, full_name: "James Ruiz", email: "james.ruiz@example.org", created_at: new Date("2022-07-19T05:32:37Z") }, { id: 52, full_name: "Rosa Hughes", email: "rosa.hughes@example.net", created_at: new Date("2020-09-02T16:26:28Z") }, { id: 53, full_name: "Nour Clark", email: "nour.clark@example.org", created_at: new Date("2021-03-10T12:52:45Z") }, { id: 54, full_name: "Wei Garcia", email: "wei.garcia@example.org", created_at: new Date("2021-04-26T17:10:43Z") }, { id: 55, full_name: "Noah Torres", email: "noah.torres@example.net", created_at: new Date("2022-10-10T09:47:28Z") }, { id: 56, full_name: "Nina Flores", email: "nina.flores@example.net", created_at: new Date("2022-05-29T15:43:39Z") }, { id: 57, full_name: "Selin Ibrahim", email: "selin.ibrahim@example.com", created_at: new Date("2020-03-31T19:54:18Z") }, { id: 58, full_name: "Alice Cruz", email: "alice.cruz@example.org", created_at: new Date("2020-07-22T17:41:48Z") }, { id: 59, full_name: "Elena Park", email: "elena.park@example.net", created_at: new Date("2021-07-14T17:38:59Z") }, { id: 60, full_name: "Mateo Bennett", email: "mateo.bennett@example.com", created_at: new Date("2021-02-05T08:24:53Z") }, { id: 61, full_name: "Carlos Lee", email: "carlos.lee@example.net", created_at: new Date("2020-10-06T21:16:33Z") }, { id: 62, full_name: "Alice Young", email: "alice.young@example.net", created_at: new Date("2020-03-22T16:43:22Z") }, { id: 63, full_name: "Sara Miller", email: "sara.miller@example.org", created_at: new Date("2021-04-26T13:26:13Z") }, { id: 64, full_name: "Kai Schneider", email: "kai.schneider@example.com", created_at: new Date("2021-11-04T22:45:55Z") }, { id: 65, full_name: "Zara Torres", email: "zara.torres@example.com", created_at: new Date("2020-05-01T22:51:34Z") }, { id: 66, full_name: "Maja Almeida", email: "maja.almeida@example.org", created_at: new Date("2020-08-07T08:42:10Z") }, { id: 67, full_name: "Julia Vargas", email: "julia.vargas@example.net", created_at: new Date("2020-01-18T08:24:09Z") }, { id: 68, full_name: "Amir Singh", email: "amir.singh@example.com", created_at: new Date("2020-07-09T16:54:40Z") }, { id: 69, full_name: "Ana Flores", email: "ana.flores@example.net", created_at: new Date("2020-04-01T14:52:20Z") }, { id: 70, full_name: "Jade Bauer", email: "jade.bauer@example.com", created_at: new Date("2020-12-13T19:55:53Z") }, { id: 71, full_name: "Hana Nguyen", email: "hana.nguyen@example.com", created_at: new Date("2021-07-27T21:51:56Z") }, { id: 72, full_name: "Karim Moreau", email: "karim.moreau@example.org", created_at: new Date("2021-09-04T07:49:30Z") }, { id: 73, full_name: "Noah Kaya", email: "noah.kaya@example.com", created_at: new Date("2020-06-04T17:49:25Z") }, { id: 74, full_name: "Ibrahim Lee", email: "ibrahim.lee@example.com", created_at: new Date("2020-12-21T21:41:29Z") }, { id: 75, full_name: "Elena Martin", email: "elena.martin@example.org", created_at: new Date("2022-04-27T22:22:09Z") }, { id: 76, full_name: "Amir Klein", email: "amir.klein@example.org", created_at: new Date("2020-02-11T21:48:23Z") }, { id: 77, full_name: "Nour Evans", email: "nour.evans@example.org", created_at: new Date("2021-09-11T08:48:01Z") }, { id: 78, full_name: "Felix Castro", email: "felix.castro@example.org", created_at: new Date("2020-05-19T15:52:16Z") }, { id: 79, full_name: "Selin Kumar", email: "selin.kumar@example.com", created_at: new Date("2021-08-01T07:23:04Z") }, { id: 80, full_name: "Alice Yilmaz", email: "alice.yilmaz@example.net", created_at: new Date("2020-02-19T18:13:29Z") }, { id: 81, full_name: "Nour Young", email: "nour.young@example.com", created_at: new Date("2021-12-15T06:04:03Z") }, { id: 82, full_name: "Isaac Patel", email: "isaac.patel@example.org", created_at: new Date("2020-12-12T08:38:34Z") }, { id: 83, full_name: "Ethan Evans", email: "ethan.evans@example.net", created_at: new Date("2022-06-10T07:45:51Z") }, { id: 84, full_name: "Kai Baker", email: "kai.baker@example.org", created_at: new Date("2021-10-23T13:40:08Z") }, { id: 85, full_name: "Maya Kim", email: "maya.kim@example.org", created_at: new Date("2022-04-14T21:12:17Z") }, { id: 86, full_name: "Nadia Costa", email: "nadia.costa@example.net", created_at: new Date("2020-04-19T13:18:46Z") }, { id: 87, full_name: "Marco Bennett", email: "marco.bennett@example.com", created_at: new Date("2022-04-07T10:36:41Z") }, { id: 88, full_name: "Ivan Nakamura", email: "ivan.nakamura@example.com", created_at: new Date("2020-01-06T14:20:17Z") }, { id: 89, full_name: "Theo Brown", email: "theo.brown@example.com", created_at: new Date("2022-04-20T21:25:25Z") }, { id: 90, full_name: "Sam Reyes", email: "sam.reyes@example.com", created_at: new Date("2021-05-15T12:18:34Z") }, { id: 91, full_name: "Rafael Meyer", email: "rafael.meyer@example.org", created_at: new Date("2022-07-11T14:52:44Z") }, { id: 92, full_name: "Nour Sato", email: "nour.sato@example.org", created_at: new Date("2020-03-01T19:56:34Z") }, { id: 93, full_name: "Carla Klein", email: "carla.klein@example.org", created_at: new Date("2022-05-29T09:08:34Z") }, { id: 94, full_name: "Maya Garcia", email: "maya.garcia@example.com", created_at: new Date("2022-11-18T14:07:43Z") }, { id: 95, full_name: "Carla Bauer", email: "carla.bauer@example.org", created_at: new Date("2020-02-03T13:16:41Z") }, { id: 96, full_name: "Leo Hughes", email: "leo.hughes@example.org", created_at: new Date("2021-01-02T12:18:09Z") }, { id: 97, full_name: "Nour Evans", email: "nour.evans@example.com", created_at: new Date("2022-06-28T09:24:57Z") }, { id: 98, full_name: "Deniz Castro", email: "deniz.castro@example.com", created_at: new Date("2022-10-24T12:49:47Z") }, { id: 99, full_name: "Ana Lee", email: "ana.lee@example.org", created_at: new Date("2022-10-19T13:05:37Z") }, { id: 100, full_name: "Hana Wang", email: "hana.wang@example.com", created_at: new Date("2022-10-04T15:24:58Z") }, { id: 101, full_name: "Tomas Flores", email: "tomas.flores@example.net", created_at: new Date("2022-02-26T13:32:34Z") }, { id: 102, full_name: "Hugo Zhang", email: "hugo.zhang@example.org", created_at: new Date("2022-08-14T20:31:53Z") }, { id: 103, full_name: "Julia Dubois", email: "julia.dubois@example.org", created_at: new Date("2021-09-15T13:08:31Z") }, { id: 104, full_name: "Mateo Rossi", email: "mateo.rossi@example.org", created_at: new Date("2020-05-14T18:10:29Z") }, { id: 105, full_name: "Mei Kaya", email: "mei.kaya@example.net", created_at: new Date("2021-05-31T16:47:42Z") }, { id: 106, full_name: "Yusuf Kumar", email: "yusuf.kumar@example.net", created_at: new Date("2021-10-13T15:36:28Z") }, { id: 107, full_name: "Ravi Castro", email: "ravi.castro@example.com", created_at: new Date("2021-10-18T07:39:28Z") }, { id: 108, full_name: "Oscar Baker", email: "oscar.baker@example.net", created_at: new Date("2021-11-24T21:53:08Z") }, { id: 109, full_name: "Hannah Cruz", email: "hannah.cruz@example.org", created_at: new Date("2022-11-21T10:12:32Z") }, { id: 110, full_name: "Grace Weber", email: "grace.weber@example.net", created_at: new Date("2020-06-25T17:05:09Z") }, { id: 111, full_name: "David Lopez", email: "david.lopez@example.com", created_at: new Date("2021-09-07T16:26:13Z") }, { id: 112, full_name: "Marco Meyer", email: "marco.meyer@example.com", created_at: new Date("2021-11-29T11:56:20Z") }, { id: 113, full_name: "Isaac Cruz", email: "isaac.cruz@example.com", created_at: new Date("2022-02-18T17:13:06Z") }, { id: 114, full_name: "Karim Wagner", email: "karim.wagner@example.com", created_at: new Date("2022-09-09T20:52:44Z") }, { id: 115, full_name: "Daniel Wagner", email: "daniel.wagner@example.org", created_at: new Date("2022-01-14T17:19:57Z") }, { id: 116, full_name: "Marco Hansen", email: "marco.hansen@example.net", created_at: new Date("2022-12-08T21:34:02Z") }, { id: 117, full_name: "Noah Johnson", email: "noah.johnson@example.org", created_at: new Date("2021-03-12T12:00:22Z") }, { id: 118, full_name: "Tomas Smith", email: "tomas.smith@example.org", created_at: new Date("2020-11-04T17:45:43Z") }, { id: 119, full_name: "Lena Oliveira", email: "lena.oliveira@example.net", created_at: new Date("2020-06-29T18:17:09Z") }, { id: 120, full_name: "Alice Jansen", email: "alice.jansen@example.com", created_at: new Date("2020-04-04T13:12:47Z") }, { id: 121, full_name: "Hannah Davis", email: "hannah.davis@example.net", created_at: new Date("2020-06-27T00:51:03Z") }, { id: 122, full_name: "James Wilson", email: "james.wilson@example.com", created_at: new Date("2020-04-24T08:51:17Z") }, { id: 123, full_name: "Carlos Zhang", email: "carlos.zhang@example.org", created_at: new Date("2022-10-04T22:11:25Z") }, { id: 124, full_name: "Ravi Wang", email: "ravi.wang@example.org", created_at: new Date("2022-04-25T15:16:59Z") }, { id: 125, full_name: "Oscar Reyes", email: "oscar.reyes@example.org", created_at: new Date("2022-01-23T10:55:33Z") }, { id: 126, full_name: "Ravi Costa", email: "ravi.costa@example.net", created_at: new Date("2022-09-06T21:36:27Z") }, { id: 127, full_name: "Deniz Castro", email: "deniz.castro@example.org", created_at: new Date("2020-03-10T09:27:11Z") }, { id: 128, full_name: "Ben Wagner", email: "ben.wagner@example.net", created_at: new Date("2021-09-21T23:01:11Z") }, { id: 129, full_name: "Ravi Wang", email: "ravi.wang@example.com", created_at: new Date("2022-05-19T15:52:30Z") }, { id: 130, full_name: "Grace Reyes", email: "grace.reyes@example.org", created_at: new Date("2022-12-29T13:25:15Z") }, { id: 131, full_name: "Maria Schneider", email: "maria.schneider@example.com", created_at: new Date("2020-10-11T04:50:22Z") }, { id: 132, full_name: "Mila Larsen", email: "mila.larsen@example.net", created_at: new Date("2021-05-22T18:20:11Z") }, { id: 133, full_name: "Alice Nakamura", email: "alice.nakamura@example.org", created_at: new Date("2020-09-26T12:56:17Z") }, { id: 134, full_name: "James Singh", email: "james.singh@example.org", created_at: new Date("2021-06-30T08:40:35Z") }, { id: 135, full_name: "Ruby Kumar", email: "ruby.kumar@example.com", created_at: new Date("2021-09-20T19:29:29Z") }, { id: 136, full_name: "Emma Johnson", email: "emma.johnson@example.org", created_at: new Date("2020-01-19T14:30:28Z") }, { id: 137, full_name: "Selin Castro", email: "selin.castro@example.com", created_at: new Date("2022-03-22T21:21:31Z") }, { id: 138, full_name: "Rafael Oliveira", email: "rafael.oliveira@example.net", created_at: new Date("2021-10-03T12:40:05Z") }, { id: 139, full_name: "Sven Becker", email: "sven.becker@example.com", created_at: new Date("2020-04-16T17:51:49Z") }, { id: 140, full_name: "Laura Reyes", email: "laura.reyes@example.net", created_at: new Date("2022-02-21T15:45:30Z") }, { id: 141, full_name: "Marco Park", email: "marco.park@example.org", created_at: new Date("2021-10-24T09:35:02Z") }, { id: 142, full_name: "Marco Diaz", email: "marco.diaz@example.org", created_at: new Date("2021-08-02T21:36:51Z") }, { id: 143, full_name: "David Adams", email: "david.adams@example.net", created_at: new Date("2021-09-19T14:00:40Z") }, { id: 144, full_name: "Maya Diaz", email: "maya.diaz@example.net", created_at: new Date("2020-01-23T22:38:06Z") }, { id: 145, full_name: "Isaac Castro", email: "isaac.castro@example.com", created_at: new Date("2021-05-06T19:31:02Z") }, { id: 146, full_name: "Ana Murphy", email: "ana.murphy@example.net", created_at: new Date("2022-11-08T22:50:02Z") }, { id: 147, full_name: "Anna Baker", email: "anna.baker@example.com", created_at: new Date("2021-11-07T09:36:37Z") }, { id: 148, full_name: "Yusuf Miller", email: "yusuf.miller@example.net", created_at: new Date("2022-03-26T09:08:31Z") }, { id: 149, full_name: "Hannah Castro", email: "hannah.castro@example.org", created_at: new Date("2022-10-02T08:14:04Z") }, { id: 150, full_name: "Mateo Nguyen", email: "mateo.nguyen@example.com", created_at: new Date("2020-10-04T10:31:46Z") }, { id: 151, full_name: "Maja Brown", email: "maja.brown@example.org", created_at: new Date("2021-04-20T20:55:54Z") }, { id: 152, full_name: "Andre Lee", email: "andre.lee@example.net", created_at: new Date("2021-01-04T15:12:43Z") }, { id: 153, full_name: "Ana Adams", email: "ana.adams@example.com", created_at: new Date("2021-04-20T10:58:59Z") }, { id: 154, full_name: "Nina Gomez", email: "nina.gomez@example.org", created_at: new Date("2021-04-15T11:12:49Z") }, { id: 155, full_name: "Ibrahim Kim", email: "ibrahim.kim@example.org", created_at: new Date("2021-08-16T23:46:29Z") }, { id: 156, full_name: "Chloe Hughes", email: "chloe.hughes@example.com", created_at: new Date("2020-09-26T07:09:18Z") }, { id: 157, full_name: "Jack Sato", email: "jack.sato@example.org", created_at: new Date("2022-08-31T15:59:07Z") }, { id: 158, full_name: "Sven Patel", email: "sven.patel@example.com", created_at: new Date("2022-06-11T21:10:30Z") }, { id: 159, full_name: "Amir Silva", email: "amir.silva@example.org", created_at: new Date("2022-05-10T16:53:34Z") }, { id: 160, full_name: "Wei Brown", email: "wei.brown@example.net", created_at: new Date("2021-10-22T21:00:02Z") }, { id: 161, full_name: "Carlos Costa", email: "carlos.costa@example.net", created_at: new Date("2022-10-29T09:58:18Z") }, { id: 162, full_name: "Jack Clark", email: "jack.clark@example.net", created_at: new Date("2022-10-22T15:14:43Z") }, { id: 163, full_name: "Jack Silva", email: "jack.silva@example.org", created_at: new Date("2020-10-04T21:20:52Z") }, { id: 164, full_name: "Hana Nguyen", email: "hana.nguyen@example.com", created_at: new Date("2020-03-04T18:09:17Z") }, { id: 165, full_name: "Marco Khan", email: "marco.khan@example.org", created_at: new Date("2022-04-24T18:05:10Z") }, { id: 166, full_name: "Lucas Sousa", email: "lucas.sousa@example.net", created_at: new Date("2022-06-29T23:20:24Z") }, { id: 167, full_name: "Lucas Diaz", email: "lucas.diaz@example.org", created_at: new Date("2022-09-09T12:29:29Z") }, { id: 168, full_name: "Mei Lee", email: "mei.lee@example.net", created_at: new Date("2022-03-08T12:28:28Z") }, { id: 169, full_name: "Tomas Evans", email: "tomas.evans@example.net", created_at: new Date("2022-06-06T20:02:51Z") }, { id: 170, full_name: "Noah Silva", email: "noah.silva@example.net", created_at: new Date("2021-04-15T18:03:35Z") }, { id: 171, full_name: "Amir Novak", email: "amir.novak@example.com", created_at: new Date("2022-06-19T21:59:51Z") }, { id: 172, full_name: "Ravi Khan", email: "ravi.khan@example.net", created_at: new Date("2020-11-10T15:25:44Z") }, { id: 173, full_name: "Wei Almeida", email: "wei.almeida@example.org", created_at: new Date("2020-04-16T07:01:31Z") }, { id: 174, full_name: "Chloe Pereira", email: "chloe.pereira@example.net", created_at: new Date("2021-05-10T12:38:44Z") }, { id: 175, full_name: "Lina Tanaka", email: "lina.tanaka@example.com", created_at: new Date("2021-06-16T14:06:39Z") }, { id: 176, full_name: "Alice Moreau", email: "alice.moreau@example.org", created_at: new Date("2021-07-22T08:55:57Z") }, { id: 177, full_name: "Sven Hoffmann", email: "sven.hoffmann@example.org", created_at: new Date("2022-05-02T09:17:49Z") }, { id: 178, full_name: "David Hassan", email: "david.hassan@example.org", created_at: new Date("2022-03-30T17:51:30Z") }, { id: 179, full_name: "Selin Dubois", email: "selin.dubois@example.net", created_at: new Date("2021-06-01T12:02:31Z") }, { id: 180, full_name: "Chloe Walker", email: "chloe.walker@example.net", created_at: new Date("2021-05-20T10:07:05Z") }, { id: 181, full_name: "Pedro Tanaka", email: "pedro.tanaka@example.com", created_at: new Date("2022-06-28T13:01:05Z") }, { id: 182, full_name: "Rosa Kaya", email: "rosa.kaya@example.net", created_at: new Date("2021-11-29T12:55:18Z") }, { id: 183, full_name: "Ruby Bennett", email: "ruby.bennett@example.com", created_at: new Date("2021-05-12T17:04:41Z") }, { id: 184, full_name: "Mei Kim", email: "mei.kim@example.net", created_at: new Date("2021-01-19T18:15:20Z") }, { id: 185, full_name: "Elena Sousa", email: "elena.sousa@example.org", created_at: new Date("2021-09-28T13:12:11Z") }, { id: 186, full_name: "Noah Reyes", email: "noah.reyes@example.org", created_at: new Date("2021-12-14T17:35:33Z") }, { id: 187, full_name: "Ethan Gomez", email: "ethan.gomez@example.org", created_at: new Date("2020-05-06T13:55:35Z") }, { id: 188, full_name: "Diego Miller", email: "diego.miller@example.com", created_at: new Date("2021-03-01T19:53:01Z") }, { id: 189, full_name: "Ivan Costa", email: "ivan.costa@example.org", created_at: new Date("2021-04-27T14:58:06Z") }, { id: 190, full_name: "Nina Moreau", email: "nina.moreau@example.net", created_at: new Date("2021-07-30T21:24:30Z") }, { id: 191, full_name: "Uma Pereira", email: "uma.pereira@example.org", created_at: new Date("2022-10-08T08:33:07Z") }, { id: 192, full_name: "Liam Kowalski", email: "liam.kowalski@example.org", created_at: new Date("2022-06-25T10:56:57Z") }, { id: 193, full_name: "Ana Wilson", email: "ana.wilson@example.com", created_at: new Date("2021-11-15T08:24:09Z") }, { id: 194, full_name: "Oscar Nguyen", email: "oscar.nguyen@example.net", created_at: new Date("2022-11-02T13:47:49Z") }, { id: 195, full_name: "Yusuf Chen", email: "yusuf.chen@example.org", created_at: new Date("2021-01-20T16:22:03Z") }, { id: 196, full_name: "Arjun Oliveira", email: "arjun.oliveira@example.com", created_at: new Date("2021-10-04T00:06:26Z") }, { id: 197, full_name: "Hugo Flores", email: "hugo.flores@example.net", created_at: new Date("2020-01-01T23:31:00Z") }, { id: 198, full_name: "Karim Garcia", email: "karim.garcia@example.net", created_at: new Date("2021-06-22T11:33:07Z") }, { id: 199, full_name: "Chloe Smith", email: "chloe.smith@example.net", created_at: new Date("2021-03-03T12:09:37Z") }, { id: 200, full_name: "Liam Moreau", email: "liam.moreau@example.com", created_at: new Date("2022-07-20T19:31:38Z") }, ], }); await prisma.tickets.createMany({ data: [ { id: 1, customer_id: 106, agent_id: 38, status: "Closed", priority: "Low", created_at: new Date("2023-10-27T07:04:58Z") }, { id: 2, customer_id: 147, agent_id: 41, status: "Closed", priority: "Low", created_at: new Date("2023-11-01T17:33:19Z") }, { id: 3, customer_id: 169, agent_id: 34, status: "Closed", priority: "Low", created_at: new Date("2023-11-22T12:00:20Z") }, { id: 4, customer_id: 161, agent_id: 34, status: "In Progress", priority: "Low", created_at: new Date("2023-09-28T17:28:02Z") }, { id: 5, customer_id: 18, agent_id: 27, status: "Closed", priority: "Low", created_at: new Date("2023-11-22T20:34:55Z") }, { id: 6, customer_id: 2, agent_id: null, status: "Closed", priority: "Medium", created_at: new Date("2023-06-21T18:33:14Z") }, { id: 7, customer_id: 165, agent_id: 38, status: "Closed", priority: "Medium", created_at: new Date("2023-01-05T18:05:37Z") }, { id: 8, customer_id: 61, agent_id: 11, status: "In Progress", priority: "Low", created_at: new Date("2023-10-19T10:58:17Z") }, { id: 9, customer_id: 78, agent_id: 30, status: "Open", priority: "Medium", created_at: new Date("2023-09-05T17:35:08Z") }, { id: 10, customer_id: 17, agent_id: 43, status: "Closed", priority: "Medium", created_at: new Date("2023-04-27T14:57:17Z") }, { id: 11, customer_id: 23, agent_id: 5, status: "Closed", priority: "Medium", created_at: new Date("2023-09-16T20:41:38Z") }, { id: 12, customer_id: 8, agent_id: 21, status: "In Progress", priority: "Low", created_at: new Date("2023-04-24T19:12:10Z") }, { id: 13, customer_id: 162, agent_id: 21, status: "Open", priority: "High", created_at: new Date("2023-11-12T19:40:54Z") }, { id: 14, customer_id: 75, agent_id: 43, status: "Closed", priority: "Medium", created_at: new Date("2023-08-11T09:36:31Z") }, { id: 15, customer_id: 152, agent_id: 8, status: "Open", priority: "Low", created_at: new Date("2023-12-22T17:23:42Z") }, { id: 16, customer_id: 197, agent_id: 4, status: "Open", priority: "Medium", created_at: new Date("2023-02-02T09:39:46Z") }, { id: 17, customer_id: 198, agent_id: 19, status: "In Progress", priority: "Low", created_at: new Date("2023-07-05T20:45:36Z") }, { id: 18, customer_id: 176, agent_id: null, status: "In Progress", priority: "Low", created_at: new Date("2023-07-04T16:11:11Z") }, { id: 19, customer_id: 196, agent_id: 30, status: "Open", priority: "High", created_at: new Date("2023-11-24T18:26:11Z") }, { id: 20, customer_id: 162, agent_id: 44, status: "Open", priority: "Low", created_at: new Date("2023-08-11T17:06:08Z") }, { id: 21, customer_id: 172, agent_id: 19, status: "Closed", priority: "Medium", created_at: new Date("2023-03-27T21:24:42Z") }, { id: 22, customer_id: 81, agent_id: 34, status: "Open", priority: "Low", created_at: new Date("2023-02-03T05:49:59Z") }, { id: 23, customer_id: 134, agent_id: 39, status: "Closed", priority: "Medium", created_at: new Date("2023-01-15T08:59:40Z") }, { id: 24, customer_id: 128, agent_id: 16, status: "Open", priority: "Low", created_at: new Date("2023-11-06T08:21:19Z") }, { id: 25, customer_id: 191, agent_id: 26, status: "Closed", priority: "Medium", created_at: new Date("2023-11-18T07:56:48Z") }, { id: 26, customer_id: 189, agent_id: null, status: "Open", priority: "Low", created_at: new Date("2023-09-27T14:44:41Z") }, { id: 27, customer_id: 177, agent_id: 18, status: "Closed", priority: "Low", created_at: new Date("2023-07-09T11:00:22Z") }, { id: 28, customer_id: 161, agent_id: 26, status: "Closed", priority: "Low", created_at: new Date("2023-04-24T18:54:14Z") }, { id: 29, customer_id: 167, agent_id: 7, status: "In Progress", priority: "Low", created_at: new Date("2023-10-20T11:46:59Z") }, { id: 30, customer_id: 100, agent_id: 3, status: "Closed", priority: "Low", created_at: new Date("2023-09-05T10:33:13Z") }, { id: 31, customer_id: 98, agent_id: 3, status: "In Progress", priority: "Low", created_at: new Date("2023-09-21T09:10:46Z") }, { id: 32, customer_id: 57, agent_id: 13, status: "In Progress", priority: "High", created_at: new Date("2023-11-03T20:00:08Z") }, { id: 33, customer_id: 127, agent_id: 19, status: "Closed", priority: "High", created_at: new Date("2023-02-14T13:00:58Z") }, { id: 34, customer_id: 175, agent_id: 16, status: "Closed", priority: "High", created_at: new Date("2023-05-13T12:11:53Z") }, { id: 35, customer_id: 112, agent_id: 45, status: "In Progress", priority: "Low", created_at: new Date("2023-06-26T09:36:20Z") }, { id: 36, customer_id: 166, agent_id: 26, status: "Open", priority: "Medium", created_at: new Date("2023-06-10T23:58:15Z") }, { id: 37, customer_id: 109, agent_id: 27, status: "Closed", priority: "Low", created_at: new Date("2023-06-09T10:02:46Z") }, { id: 38, customer_id: 150, agent_id: 42, status: "Closed", priority: "High", created_at: new Date("2023-12-08T19:16:23Z") }, { id: 39, customer_id: 7, agent_id: 22, status: "Closed", priority: "Medium", created_at: new Date("2023-10-02T14:20:06Z") }, { id: 40, customer_id: 9, agent_id: 37, status: "Closed", priority: "Low", created_at: new Date("2023-11-09T13:14:00Z") }, { id: 41, customer_id: 58, agent_id: null, status: "Open", priority: "Low", created_at: new Date("2023-04-17T00:22:30Z") }, { id: 42, customer_id: 48, agent_id: 2, status: "Closed", priority: "Low", created_at: new Date("2023-11-08T16:11:50Z") }, { id: 43, customer_id: 32, agent_id: 19, status: "Open", priority: "Low", created_at: new Date("2023-12-20T20:14:59Z") }, { id: 44, customer_id: 105, agent_id: null, status: "Closed", priority: "Low", created_at: new Date("2023-04-17T19:44:57Z") }, { id: 45, customer_id: 41, agent_id: 17, status: "In Progress", priority: "Medium", created_at: new Date("2023-08-10T19:52:20Z") }, { id: 46, customer_id: 118, agent_id: 1, status: "In Progress", priority: "Low", created_at: new Date("2023-07-25T23:17:30Z") }, { id: 47, customer_id: 120, agent_id: 8, status: "Closed", priority: "Low", created_at: new Date("2023-06-30T14:32:33Z") }, { id: 48, customer_id: 122, agent_id: 35, status: "Closed", priority: "Medium", created_at: new Date("2023-07-25T20:24:00Z") }, { id: 49, customer_id: 167, agent_id: 17, status: "Closed", priority: "Medium", created_at: new Date("2023-07-11T08:47:44Z") }, { id: 50, customer_id: 89, agent_id: 34, status: "In Progress", priority: "Medium", created_at: new Date("2023-12-14T09:21:32Z") }, { id: 51, customer_id: 97, agent_id: 32, status: "Closed", priority: "Medium", created_at: new Date("2023-11-27T14:47:07Z") }, { id: 52, customer_id: 35, agent_id: 39, status: "Closed", priority: "Low", created_at: new Date("2023-04-03T08:47:10Z") }, { id: 53, customer_id: 145, agent_id: 26, status: "Open", priority: "Low", created_at: new Date("2023-10-02T08:36:41Z") }, { id: 54, customer_id: 118, agent_id: 11, status: "Open", priority: "Low", created_at: new Date("2023-05-07T13:22:02Z") }, { id: 55, customer_id: 193, agent_id: 47, status: "Closed", priority: "Low", created_at: new Date("2023-10-13T00:40:12Z") }, { id: 56, customer_id: 41, agent_id: null, status: "Closed", priority: "Medium", created_at: new Date("2023-12-12T12:29:55Z") }, { id: 57, customer_id: 81, agent_id: 48, status: "Closed", priority: "Low", created_at: new Date("2023-09-19T18:56:56Z") }, { id: 58, customer_id: 122, agent_id: 46, status: "Open", priority: "Medium", created_at: new Date("2023-12-05T18:00:17Z") }, { id: 59, customer_id: 157, agent_id: 33, status: "Open", priority: "High", created_at: new Date("2023-07-29T18:04:30Z") }, { id: 60, customer_id: 182, agent_id: 27, status: "In Progress", priority: "Low", created_at: new Date("2023-03-08T12:35:23Z") }, { id: 61, customer_id: 135, agent_id: 42, status: "Open", priority: "Low", created_at: new Date("2023-11-12T18:36:27Z") }, { id: 62, customer_id: 27, agent_id: 29, status: "Open", priority: "Low", created_at: new Date("2023-06-27T20:47:35Z") }, { id: 63, customer_id: 122, agent_id: 14, status: "Closed", priority: "Low", created_at: new Date("2023-08-13T11:48:25Z") }, { id: 64, customer_id: 193, agent_id: null, status: "Closed", priority: "Medium", created_at: new Date("2023-06-08T00:48:02Z") }, { id: 65, customer_id: 194, agent_id: 40, status: "Closed", priority: "Low", created_at: new Date("2023-10-09T09:19:40Z") }, { id: 66, customer_id: 166, agent_id: 32, status: "Closed", priority: "Low", created_at: new Date("2023-09-23T12:03:52Z") }, { id: 67, customer_id: 134, agent_id: 48, status: "Open", priority: "High", created_at: new Date("2023-09-16T15:50:22Z") }, { id: 68, customer_id: 24, agent_id: 2, status: "Open", priority: "Low", created_at: new Date("2023-06-02T09:05:07Z") }, { id: 69, customer_id: 20, agent_id: 40, status: "Open", priority: "High", created_at: new Date("2023-12-31T21:47:26Z") }, { id: 70, customer_id: 15, agent_id: 1, status: "Closed", priority: "Low", created_at: new Date("2023-09-05T09:36:36Z") }, { id: 71, customer_id: 125, agent_id: 20, status: "Open", priority: "Low", created_at: new Date("2023-07-04T15:32:25Z") }, { id: 72, customer_id: 120, agent_id: 24, status: "Closed", priority: "Medium", created_at: new Date("2023-08-29T20:56:41Z") }, { id: 73, customer_id: 84, agent_id: 39, status: "Open", priority: "Medium", created_at: new Date("2023-01-10T18:53:05Z") }, { id: 74, customer_id: 18, agent_id: 6, status: "In Progress", priority: "Medium", created_at: new Date("2023-10-01T10:56:20Z") }, { 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Date("2023-08-15T21:09:53Z") }, { id: 272, customer_id: 103, agent_id: 7, status: "In Progress", priority: "Low", created_at: new Date("2023-11-17T14:21:18Z") }, { id: 273, customer_id: 25, agent_id: 3, status: "Closed", priority: "Medium", created_at: new Date("2023-12-11T14:06:29Z") }, { id: 274, customer_id: 51, agent_id: null, status: "Closed", priority: "Low", created_at: new Date("2023-11-30T20:46:17Z") }, { id: 275, customer_id: 96, agent_id: 35, status: "Open", priority: "Low", created_at: new Date("2023-07-26T21:02:59Z") }, { id: 276, customer_id: 148, agent_id: 14, status: "Open", priority: "Low", created_at: new Date("2023-09-03T15:10:50Z") }, { id: 277, customer_id: 169, agent_id: 17, status: "Closed", priority: "Medium", created_at: new Date("2023-05-25T13:06:53Z") }, { id: 278, customer_id: 144, agent_id: 35, status: "Closed", priority: "Medium", created_at: new Date("2023-12-18T07:48:35Z") }, { id: 279, customer_id: 150, agent_id: 47, status: "Open", priority: "Medium", 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Date("2023-05-12T02:43:06Z") }, { id: 319, customer_id: 115, agent_id: 24, status: "Closed", priority: "Low", created_at: new Date("2023-02-09T13:20:47Z") }, { id: 320, customer_id: 180, agent_id: 18, status: "Open", priority: "Low", created_at: new Date("2023-10-16T08:13:35Z") }, { id: 321, customer_id: 159, agent_id: null, status: "Open", priority: "Medium", created_at: new Date("2023-03-25T14:49:51Z") }, { id: 322, customer_id: 3, agent_id: 42, status: "Open", priority: "Medium", created_at: new Date("2023-10-08T22:52:46Z") }, { id: 323, customer_id: 86, agent_id: 15, status: "Closed", priority: "Medium", created_at: new Date("2023-11-14T15:41:24Z") }, { id: 324, customer_id: 168, agent_id: 36, status: "Open", priority: "Low", created_at: new Date("2023-05-20T17:21:42Z") }, { id: 325, customer_id: 128, agent_id: 5, status: "Open", priority: "Low", created_at: new Date("2023-02-25T17:33:00Z") }, { id: 326, customer_id: 137, agent_id: 49, status: "Closed", priority: "Low", created_at: 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customer_id: 51, agent_id: null, status: "Closed", priority: "Low", created_at: new Date("2023-06-02T17:27:20Z") }, { id: 359, customer_id: 80, agent_id: 29, status: "Closed", priority: "Medium", created_at: new Date("2023-09-17T04:08:08Z") }, { id: 360, customer_id: 91, agent_id: 47, status: "Closed", priority: "Low", created_at: new Date("2023-08-11T20:50:45Z") }, { id: 361, customer_id: 60, agent_id: 47, status: "Open", priority: "High", created_at: new Date("2023-12-11T10:10:36Z") }, { id: 362, customer_id: 160, agent_id: 17, status: "Closed", priority: "Low", created_at: new Date("2023-12-02T14:30:46Z") }, { id: 363, customer_id: 56, agent_id: 50, status: "Closed", priority: "Medium", created_at: new Date("2023-10-27T18:09:55Z") }, { id: 364, customer_id: 120, agent_id: 8, status: "Open", priority: "Low", created_at: new Date("2023-08-21T17:11:39Z") }, { id: 365, customer_id: 78, agent_id: null, status: "Open", priority: "Medium", created_at: new Date("2023-05-26T15:52:29Z") }, { id: 366, customer_id: 175, agent_id: 30, status: "Closed", priority: "Medium", created_at: new Date("2023-09-07T14:24:57Z") }, { id: 367, customer_id: 6, agent_id: 24, status: "Closed", priority: "Low", created_at: new Date("2023-12-02T14:21:42Z") }, { id: 368, customer_id: 162, agent_id: 7, status: "Closed", priority: "Low", created_at: new Date("2023-10-14T07:45:52Z") }, { id: 369, customer_id: 82, agent_id: 25, status: "In Progress", priority: "High", created_at: new Date("2023-08-30T19:18:07Z") }, { id: 370, customer_id: 53, agent_id: 47, status: "Closed", priority: "Low", created_at: new Date("2023-08-19T21:13:26Z") }, { id: 371, customer_id: 127, agent_id: null, status: "Open", priority: "Low", created_at: new Date("2023-12-01T20:37:26Z") }, { id: 372, customer_id: 18, agent_id: null, status: "Closed", priority: "Low", created_at: new Date("2023-05-03T09:01:42Z") }, { id: 373, customer_id: 60, agent_id: 33, status: "Open", priority: "Low", created_at: new Date("2023-09-12T01:23:57Z") }, { id: 374, customer_id: 184, agent_id: 23, status: "Closed", priority: "Low", created_at: new Date("2023-06-21T21:30:04Z") }, { id: 375, customer_id: 1, agent_id: 24, status: "Open", priority: "Low", created_at: new Date("2023-03-12T17:37:40Z") }, { id: 376, customer_id: 48, agent_id: 42, status: "Open", priority: "Medium", created_at: new Date("2023-05-23T18:37:45Z") }, { id: 377, customer_id: 167, agent_id: 48, status: "Open", priority: "High", created_at: new Date("2023-04-02T19:50:43Z") }, { id: 378, customer_id: 131, agent_id: 37, status: "Open", priority: "Low", created_at: new Date("2023-12-17T19:28:02Z") }, { id: 379, customer_id: 137, agent_id: 34, status: "Open", priority: "High", created_at: new Date("2023-08-12T19:44:35Z") }, { id: 380, customer_id: 70, agent_id: 8, status: "In Progress", priority: "Medium", created_at: new Date("2023-08-07T07:18:15Z") }, { id: 381, customer_id: 123, agent_id: 16, status: "Open", priority: "Low", created_at: new Date("2023-06-18T11:05:06Z") }, { id: 382, customer_id: 167, agent_id: 5, status: "Open", priority: "Medium", created_at: new Date("2023-02-06T06:26:41Z") }, { id: 383, customer_id: 71, agent_id: 19, status: "Open", priority: "High", created_at: new Date("2023-05-13T13:07:47Z") }, { id: 384, customer_id: 54, agent_id: 29, status: "Open", priority: "Medium", created_at: new Date("2023-06-20T11:34:52Z") }, { id: 385, customer_id: 81, agent_id: 35, status: "Closed", priority: "Medium", created_at: new Date("2023-11-10T17:20:54Z") }, { id: 386, customer_id: 89, agent_id: 13, status: "Closed", priority: "Medium", created_at: new Date("2023-09-14T19:23:09Z") }, { id: 387, customer_id: 63, agent_id: 36, status: "Open", priority: "Medium", created_at: new Date("2023-10-16T02:14:42Z") }, { id: 388, customer_id: 85, agent_id: 20, status: "Open", priority: "Low", created_at: new Date("2023-12-16T13:54:29Z") }, { id: 389, customer_id: 87, agent_id: 43, status: "Open", priority: "Low", created_at: new Date("2023-09-21T14:58:21Z") }, { id: 390, customer_id: 195, agent_id: 2, status: "Open", priority: "Low", created_at: new Date("2023-05-30T07:43:02Z") }, { id: 391, customer_id: 181, agent_id: 10, status: "Open", priority: "High", created_at: new Date("2023-06-02T11:46:11Z") }, { id: 392, customer_id: 41, agent_id: 45, status: "Open", priority: "Low", created_at: new Date("2023-09-28T08:53:58Z") }, { id: 393, customer_id: 56, agent_id: 31, status: "In Progress", priority: "Medium", created_at: new Date("2023-08-21T07:47:19Z") }, { id: 394, customer_id: 182, agent_id: 49, status: "Open", priority: "Medium", created_at: new Date("2023-07-19T10:45:45Z") }, { id: 395, customer_id: 58, agent_id: 36, status: "Closed", priority: "Medium", created_at: new Date("2023-01-18T08:27:50Z") }, { id: 396, customer_id: 120, agent_id: 16, status: "Closed", priority: "Medium", created_at: new Date("2023-12-23T10:36:36Z") }, { id: 397, customer_id: 181, agent_id: 8, status: "Closed", priority: "High", created_at: new Date("2023-02-19T10:04:10Z") }, { id: 398, customer_id: 103, agent_id: 6, status: "Closed", priority: "Medium", created_at: new Date("2023-06-19T09:47:14Z") }, { id: 399, customer_id: 4, agent_id: 41, status: "Closed", priority: "Low", created_at: new Date("2023-11-14T11:25:18Z") }, { id: 400, customer_id: 135, agent_id: 36, status: "Closed", priority: "Medium", created_at: new Date("2023-05-24T16:59:28Z") }, { id: 401, customer_id: 147, agent_id: null, status: "In Progress", priority: "Medium", created_at: new Date("2023-05-17T13:39:04Z") }, { id: 402, customer_id: 60, agent_id: 13, status: "In Progress", priority: "Low", created_at: new Date("2023-06-20T13:28:34Z") }, { id: 403, customer_id: 25, agent_id: 12, status: "Closed", priority: "High", created_at: new Date("2023-08-09T14:01:21Z") }, { id: 404, customer_id: 102, agent_id: null, status: "Closed", priority: "Medium", created_at: new Date("2023-07-12T12:31:33Z") }, { id: 405, customer_id: 146, agent_id: 50, status: "Closed", priority: "Medium", created_at: new Date("2023-12-31T13:30:48Z") }, { id: 406, customer_id: 128, agent_id: 50, status: "Closed", priority: "Low", created_at: new Date("2023-03-22T16:17:09Z") }, { id: 407, customer_id: 3, agent_id: 17, status: "Open", priority: "Medium", created_at: new Date("2023-08-20T19:34:54Z") }, { id: 408, customer_id: 119, agent_id: 46, status: "Closed", priority: "Low", created_at: new Date("2023-11-22T18:30:39Z") }, { id: 409, customer_id: 106, agent_id: 5, status: "Closed", priority: "Medium", created_at: new Date("2023-07-25T12:58:20Z") }, { id: 410, customer_id: 10, agent_id: 2, status: "Open", priority: "Low", created_at: new Date("2023-10-21T03:45:54Z") }, { id: 411, customer_id: 147, agent_id: 40, status: "Open", priority: "Low", created_at: new Date("2023-12-27T19:38:41Z") }, { id: 412, customer_id: 33, agent_id: 20, status: "Open", priority: "Low", created_at: new Date("2023-11-28T00:58:08Z") }, { id: 413, customer_id: 170, agent_id: null, status: "Closed", priority: "High", created_at: new Date("2023-11-13T00:17:20Z") }, { id: 414, customer_id: 11, agent_id: 29, status: "Closed", priority: "Medium", created_at: new Date("2023-03-30T18:01:24Z") }, { id: 415, customer_id: 159, agent_id: 1, status: "Closed", priority: "Medium", created_at: new Date("2023-12-15T11:41:17Z") }, { id: 416, customer_id: 45, agent_id: 6, status: "Open", priority: "Low", created_at: new Date("2023-05-24T14:15:09Z") }, { id: 417, customer_id: 180, agent_id: 10, status: "Open", priority: "Medium", created_at: new Date("2023-01-05T13:30:21Z") }, { id: 418, customer_id: 146, agent_id: 19, status: "Open", priority: "Low", created_at: new Date("2023-04-14T16:34:44Z") }, { id: 419, customer_id: 188, agent_id: 1, status: "Closed", priority: "Low", created_at: new Date("2023-08-19T15:57:33Z") }, { id: 420, customer_id: 77, agent_id: 16, status: "Closed", priority: "Medium", created_at: new Date("2023-04-22T20:42:41Z") }, { id: 421, customer_id: 41, agent_id: 27, status: "Open", priority: "Low", created_at: new Date("2023-02-06T05:22:50Z") }, { id: 422, customer_id: 157, agent_id: 23, status: "Open", priority: "Low", created_at: new Date("2023-06-15T16:54:23Z") }, { id: 423, customer_id: 154, agent_id: 1, status: "Open", priority: "Medium", created_at: new Date("2023-10-28T18:16:26Z") }, { id: 424, customer_id: 26, agent_id: 2, status: "Closed", priority: "Medium", created_at: new Date("2023-04-24T20:52:14Z") }, { id: 425, customer_id: 47, agent_id: 5, status: "Closed", priority: "Low", created_at: new Date("2023-12-19T21:44:31Z") }, { id: 426, customer_id: 67, agent_id: 47, status: "In Progress", priority: "High", created_at: new Date("2023-08-15T23:51:21Z") }, { id: 427, customer_id: 84, agent_id: 13, status: "In Progress", priority: "Low", created_at: new Date("2023-06-05T21:06:25Z") }, { id: 428, customer_id: 66, agent_id: 8, status: "Open", priority: "Low", created_at: new Date("2023-07-10T05:49:03Z") }, { id: 429, customer_id: 157, agent_id: 18, status: "In Progress", priority: "Low", created_at: new Date("2023-08-23T10:33:00Z") }, { id: 430, customer_id: 136, agent_id: 18, status: "Closed", priority: "Medium", created_at: new Date("2023-09-16T20:54:36Z") }, { id: 431, customer_id: 21, agent_id: null, status: "In Progress", priority: "Medium", created_at: new Date("2023-07-21T13:39:00Z") }, { id: 432, customer_id: 88, agent_id: 41, status: "Open", priority: "Medium", created_at: new Date("2023-03-20T22:50:49Z") }, { id: 433, customer_id: 188, agent_id: null, status: "Closed", priority: "High", created_at: new Date("2023-11-30T15:36:32Z") }, { id: 434, customer_id: 132, agent_id: 17, status: "Closed", priority: "Low", created_at: new Date("2023-11-17T18:09:27Z") }, { id: 435, customer_id: 59, agent_id: 2, status: "Open", priority: "Low", created_at: new Date("2023-12-18T21:51:26Z") }, { id: 436, customer_id: 26, agent_id: 5, status: "In Progress", priority: "Low", created_at: new Date("2023-10-30T16:28:27Z") }, { id: 437, customer_id: 34, agent_id: 21, status: "Open", priority: "Medium", created_at: new Date("2023-11-07T10:50:35Z") }, { id: 438, customer_id: 163, agent_id: 46, status: "In Progress", priority: "Medium", created_at: new Date("2023-10-18T06:56:55Z") }, { id: 439, customer_id: 122, agent_id: 21, status: "In Progress", priority: "Low", created_at: new Date("2023-07-31T13:55:03Z") }, { id: 440, customer_id: 110, agent_id: 5, status: "In Progress", priority: "Medium", created_at: new Date("2023-08-29T09:37:04Z") }, { id: 441, customer_id: 127, agent_id: 36, status: "Open", priority: "Low", created_at: new Date("2023-09-28T11:25:41Z") }, { id: 442, customer_id: 18, agent_id: null, status: "Closed", priority: "Low", created_at: new Date("2023-12-27T17:10:57Z") }, { id: 443, customer_id: 54, agent_id: 2, status: "Open", priority: "Low", created_at: new Date("2023-11-17T13:48:35Z") }, { id: 444, customer_id: 47, agent_id: 13, status: "Closed", priority: "High", created_at: new Date("2023-12-07T18:40:09Z") }, { id: 445, customer_id: 196, agent_id: 22, status: "Open", priority: "Low", created_at: new Date("2023-02-14T15:14:39Z") }, { id: 446, customer_id: 20, agent_id: 32, status: "Open", priority: "Medium", created_at: new Date("2023-06-12T15:39:05Z") }, { id: 447, customer_id: 31, agent_id: 30, status: "Open", priority: "Medium", created_at: new Date("2023-09-02T20:21:40Z") }, { id: 448, customer_id: 78, agent_id: 35, status: "In Progress", priority: "Low", created_at: new Date("2023-05-29T17:10:28Z") }, { id: 449, customer_id: 66, agent_id: 21, status: "In Progress", priority: "Medium", created_at: new Date("2023-04-06T21:52:16Z") }, { id: 450, customer_id: 148, agent_id: 49, status: "In Progress", priority: "Medium", created_at: new Date("2023-07-22T21:01:51Z") }, { id: 451, customer_id: 104, agent_id: 50, status: "Closed", priority: "Medium", created_at: new Date("2023-12-28T09:36:07Z") }, { id: 452, customer_id: 81, agent_id: 6, status: "Open", priority: "Low", created_at: new Date("2023-07-29T10:32:55Z") }, { id: 453, customer_id: 168, agent_id: 6, status: "Open", priority: "Low", created_at: new Date("2023-07-28T12:57:23Z") }, { id: 454, customer_id: 6, agent_id: 22, status: "Closed", priority: "Medium", created_at: new Date("2023-01-03T20:43:04Z") }, { id: 455, customer_id: 150, agent_id: 9, status: "Closed", priority: "High", created_at: new Date("2023-04-14T13:21:44Z") }, { id: 456, customer_id: 15, agent_id: 35, status: "Open", priority: "Low", created_at: new Date("2023-10-22T18:03:15Z") }, { id: 457, customer_id: 103, agent_id: 8, status: "Closed", priority: "Low", created_at: new Date("2023-01-06T15:26:59Z") }, { id: 458, customer_id: 70, agent_id: null, status: "Open", priority: "High", created_at: new Date("2023-02-28T13:28:29Z") }, { id: 459, customer_id: 74, agent_id: 19, status: "Open", priority: "Medium", created_at: new Date("2023-10-24T14:57:48Z") }, { id: 460, customer_id: 46, agent_id: 9, status: "Open", priority: "Low", created_at: new Date("2023-09-27T19:38:02Z") }, { id: 461, customer_id: 138, agent_id: 26, status: "Open", priority: "Low", created_at: new Date("2023-04-17T17:36:47Z") }, { id: 462, customer_id: 79, agent_id: 41, status: "Closed", priority: "Medium", created_at: new Date("2023-08-03T20:47:14Z") }, { id: 463, customer_id: 137, agent_id: 17, status: "In Progress", priority: "Medium", created_at: new Date("2023-05-13T19:05:17Z") }, { id: 464, customer_id: 48, agent_id: null, status: "Open", priority: "Low", created_at: new Date("2023-09-21T09:42:00Z") }, { id: 465, customer_id: 33, agent_id: 26, status: "Open", priority: "Low", created_at: new Date("2023-07-11T14:29:18Z") }, { id: 466, customer_id: 173, agent_id: 18, status: "Open", priority: "Medium", created_at: new Date("2023-11-11T13:20:20Z") }, { id: 467, customer_id: 186, agent_id: 12, status: "Closed", priority: "Low", created_at: new Date("2023-03-05T00:04:42Z") }, { id: 468, customer_id: 192, agent_id: 17, status: "Closed", priority: "Low", created_at: new Date("2023-11-19T13:00:46Z") }, { id: 469, customer_id: 139, agent_id: 45, status: "Open", priority: "Low", created_at: new Date("2023-08-11T19:52:43Z") }, { id: 470, customer_id: 140, agent_id: null, status: "Open", priority: "Medium", created_at: new Date("2023-08-08T17:39:21Z") }, { id: 471, customer_id: 178, agent_id: 36, status: "Closed", priority: "Medium", created_at: new Date("2023-10-05T08:47:03Z") }, { id: 472, customer_id: 71, agent_id: 18, status: "Open", priority: "High", created_at: new Date("2023-11-22T17:32:31Z") }, { id: 473, customer_id: 27, agent_id: 20, status: "In Progress", priority: "Low", created_at: new Date("2023-05-14T16:23:02Z") }, { id: 474, customer_id: 56, agent_id: 33, status: "Open", priority: "Medium", created_at: new Date("2023-12-05T18:32:18Z") }, { id: 475, customer_id: 12, agent_id: 23, status: "Closed", priority: "Low", created_at: new Date("2023-03-24T20:57:01Z") }, { id: 476, customer_id: 65, agent_id: 17, status: "Closed", priority: "Low", created_at: new Date("2023-11-06T18:35:41Z") }, { id: 477, customer_id: 20, agent_id: 19, status: "Open", priority: "Low", created_at: new Date("2023-11-23T07:16:55Z") }, { id: 478, customer_id: 80, agent_id: 43, status: "Closed", priority: "Low", created_at: new Date("2023-03-10T14:16:54Z") }, { id: 479, customer_id: 121, agent_id: 4, status: "Closed", priority: "Low", created_at: new Date("2023-12-28T20:08:19Z") }, { id: 480, customer_id: 50, agent_id: 12, status: "Open", priority: "Medium", created_at: new Date("2023-11-20T18:40:57Z") }, { id: 481, customer_id: 159, agent_id: 50, status: "Open", priority: "Low", created_at: new Date("2023-10-05T22:18:40Z") }, { id: 482, customer_id: 28, agent_id: null, status: "Closed", priority: "Medium", created_at: new Date("2023-02-11T18:57:26Z") }, { id: 483, customer_id: 195, agent_id: 11, status: "Closed", priority: "Low", created_at: new Date("2023-03-03T01:43:40Z") }, { id: 484, customer_id: 19, agent_id: null, status: "Closed", priority: "Medium", created_at: new Date("2023-12-27T20:53:48Z") }, { id: 485, customer_id: 29, agent_id: 4, status: "Closed", priority: "Low", created_at: new Date("2023-05-13T15:07:38Z") }, { id: 486, customer_id: 163, agent_id: 5, status: "Closed", priority: "Low", created_at: new Date("2023-07-19T19:37:00Z") }, { id: 487, customer_id: 74, agent_id: 17, status: "Open", priority: "Low", created_at: new Date("2023-09-17T14:30:38Z") }, { id: 488, customer_id: 190, agent_id: 6, status: "Closed", priority: "Medium", created_at: new Date("2023-06-03T12:56:10Z") }, { id: 489, customer_id: 24, agent_id: 15, status: "Closed", priority: "Medium", created_at: new Date("2023-04-26T18:50:01Z") }, { id: 490, customer_id: 111, agent_id: 44, status: "Closed", priority: "High", created_at: new Date("2023-12-13T14:27:45Z") }, { id: 491, customer_id: 113, agent_id: 16, status: "In Progress", priority: "Medium", created_at: new Date("2023-12-22T08:03:57Z") }, { id: 492, customer_id: 101, agent_id: 14, status: "Closed", priority: "Low", created_at: new Date("2023-08-13T10:45:52Z") }, { id: 493, customer_id: 33, agent_id: 21, status: "Closed", priority: "High", created_at: new Date("2023-07-16T23:00:51Z") }, { id: 494, customer_id: 82, agent_id: 2, status: "Open", priority: "Low", created_at: new Date("2023-04-20T16:02:08Z") }, { id: 495, customer_id: 23, agent_id: 39, status: "Closed", priority: "Low", created_at: new Date("2023-03-26T22:54:45Z") }, { id: 496, customer_id: 31, agent_id: 50, status: "Open", priority: "Medium", created_at: new Date("2023-08-08T13:00:59Z") }, { id: 497, customer_id: 146, agent_id: 25, status: "In Progress", priority: "Low", created_at: new Date("2023-05-22T19:27:59Z") }, { id: 498, customer_id: 146, agent_id: 43, status: "Closed", priority: "Low", created_at: new Date("2023-11-03T13:57:49Z") }, { id: 499, customer_id: 142, agent_id: 42, status: "Closed", priority: "Medium", created_at: new Date("2023-04-02T20:59:03Z") }, { id: 500, customer_id: 150, agent_id: 34, status: "Open", priority: "High", created_at: new Date("2023-09-21T10:36:26Z") }, ], }); await prisma.replies.createMany({ data: [ { id: 1, ticket_id: 210, agent_id: 27, reply_text: "An operator confirmed the details and the ticket was closed.", created_at: new Date("2023-04-23T18:01:28Z"), reply_type: "Acknowledgment", response_time_minutes: 44 }, { id: 2, ticket_id: 499, agent_id: 16, reply_text: "Flagged as standard. The account owner replaced the appointment.", created_at: new Date("2023-05-12T14:59:24Z"), reply_type: "Acknowledgment", response_time_minutes: 53 }, { id: 3, ticket_id: 229, agent_id: 35, reply_text: "The invoice was refunded following an incomplete review.", created_at: new Date("2023-04-22T15:07:28Z"), reply_type: "Resolution", response_time_minutes: 56 }, { id: 4, ticket_id: 427, agent_id: 11, reply_text: "A partial follow-up: the refund was reviewed.", created_at: new Date("2023-01-20T19:26:16Z"), reply_type: "Acknowledgment", response_time_minutes: 69 }, { id: 5, ticket_id: 304, agent_id: 25, reply_text: "An unusual follow-up: the invoice was completed.", created_at: new Date("2023-10-19T06:20:54Z"), reply_type: "Acknowledgment", response_time_minutes: 52 }, { id: 6, ticket_id: 388, agent_id: 24, reply_text: "The refund was escalated — unusual case, no further action.", created_at: new Date("2023-07-30T08:10:26Z"), reply_type: "Acknowledgment", response_time_minutes: 53 }, { id: 7, ticket_id: 416, agent_id: 39, reply_text: "The document was updated — standard case, no further action.", created_at: new Date("2023-04-13T11:42:11Z"), reply_type: "Follow-up", response_time_minutes: 58 }, { id: 8, ticket_id: 121, agent_id: 7, reply_text: "Flagged as minor. An operator rejected the document.", created_at: new Date("2023-12-27T09:09:30Z"), reply_type: "Acknowledgment", response_time_minutes: 47 }, { id: 9, ticket_id: 477, agent_id: 47, reply_text: "The account owner confirmed the details and the transfer was processed.", created_at: new Date("2023-06-21T20:08:54Z"), reply_type: "Resolution", response_time_minutes: 79 }, { id: 10, ticket_id: 125, agent_id: 14, reply_text: "The item was processed after a standard check.", created_at: new Date("2023-12-14T11:21:50Z"), reply_type: "Acknowledgment", response_time_minutes: 48 }, { id: 11, ticket_id: 241, agent_id: 43, reply_text: "An incomplete account was cancelled the same day.", created_at: new Date("2023-01-17T15:14:58Z"), reply_type: "Acknowledgment", response_time_minutes: 66 }, { id: 12, ticket_id: 331, agent_id: 20, reply_text: "The booking was confirmed after a repeat check.", created_at: new Date("2023-05-21T03:41:52Z"), reply_type: "Resolution", response_time_minutes: 41 }, { id: 13, ticket_id: 396, agent_id: 42, reply_text: "Support confirmed the details and the document was delayed.", created_at: new Date("2023-11-17T18:52:17Z"), reply_type: "Resolution", response_time_minutes: 61 }, { id: 14, ticket_id: 282, agent_id: 21, reply_text: "The team reported a standard issue; the transfer was rescheduled.", created_at: new Date("2023-03-07T18:32:13Z"), reply_type: "Acknowledgment", response_time_minutes: 68 }, { id: 15, ticket_id: 17, agent_id: 12, reply_text: "No response from the customer, so the payment was approved.", created_at: new Date("2023-11-04T22:35:41Z"), reply_type: "Follow-up", response_time_minutes: 73 }, { id: 16, ticket_id: 349, agent_id: 6, reply_text: "The supplier asked for a change and the report was refunded.", created_at: new Date("2023-05-31T17:54:43Z"), reply_type: "Resolution", response_time_minutes: 76 }, { id: 17, ticket_id: 52, agent_id: 29, reply_text: "The refund was refunded following an unusual review.", created_at: new Date("2023-08-13T14:33:59Z"), reply_type: "Resolution", response_time_minutes: 69 }, { id: 18, ticket_id: 478, agent_id: 31, reply_text: "The supplier asked for a change and the appointment was rejected.", created_at: new Date("2023-09-16T12:05:55Z"), reply_type: "Resolution", response_time_minutes: 74 }, { id: 19, ticket_id: 164, agent_id: 33, reply_text: "A routine record was refunded the same day.", created_at: new Date("2023-03-14T19:15:28Z"), reply_type: "Acknowledgment", response_time_minutes: 89 }, { id: 20, ticket_id: 87, agent_id: 4, reply_text: "Flagged as duplicate. The customer updated the order.", created_at: new Date("2023-10-20T09:35:34Z"), reply_type: "Acknowledgment", response_time_minutes: 84 }, { id: 21, ticket_id: 158, agent_id: 20, reply_text: "No response from the account owner, so the appointment was replaced.", created_at: new Date("2023-09-01T19:19:35Z"), reply_type: "Follow-up", response_time_minutes: 40 }, { id: 22, ticket_id: 377, agent_id: 13, reply_text: "The team reported a routine issue; the report was processed.", created_at: new Date("2023-07-25T18:11:32Z"), reply_type: "Resolution", response_time_minutes: 39 }, { id: 23, ticket_id: 386, agent_id: 46, reply_text: "No response from the courier, so the delivery was refunded.", created_at: new Date("2023-07-21T19:07:33Z"), reply_type: "Follow-up", response_time_minutes: 44 }, { id: 24, ticket_id: 171, agent_id: 42, reply_text: "A standard invoice was rescheduled the same day.", created_at: new Date("2023-02-06T15:24:30Z"), reply_type: "Acknowledgment", response_time_minutes: 45 }, { id: 25, ticket_id: 244, agent_id: 23, reply_text: "No response from the supplier, so the invoice was completed.", created_at: new Date("2023-04-25T17:18:30Z"), reply_type: "Acknowledgment", response_time_minutes: 77 }, { id: 26, ticket_id: 447, agent_id: 12, reply_text: "The record was rescheduled after a repeat check.", created_at: new Date("2023-11-01T19:43:59Z"), reply_type: "Resolution", response_time_minutes: 95 }, { id: 27, ticket_id: 230, agent_id: 45, reply_text: "Support asked for a change and the document was refunded.", created_at: new Date("2023-07-08T18:57:49Z"), reply_type: "Follow-up", response_time_minutes: 93 }, { id: 28, ticket_id: 334, agent_id: 25, reply_text: "The payment was cancelled following an incomplete review.", created_at: new Date("2023-05-18T09:44:09Z"), reply_type: "Follow-up", response_time_minutes: 65 }, { id: 29, ticket_id: 198, agent_id: 47, reply_text: "The account owner confirmed the details and the item was reopened.", created_at: new Date("2023-11-10T15:32:14Z"), reply_type: "Resolution", response_time_minutes: 51 }, { id: 30, ticket_id: 149, agent_id: 16, reply_text: "The account owner reported a minor issue; the transfer was delayed.", created_at: new Date("2023-09-06T09:39:50Z"), reply_type: "Acknowledgment", response_time_minutes: 48 }, { id: 31, ticket_id: 367, agent_id: 18, reply_text: "The appointment was reviewed after a duplicate check.", created_at: new Date("2023-10-04T21:36:46Z"), reply_type: "Resolution", response_time_minutes: 49 }, { id: 32, ticket_id: 51, agent_id: 24, reply_text: "Support reported a manual issue; the delivery was rescheduled.", created_at: new Date("2023-02-21T12:59:18Z"), reply_type: "Acknowledgment", response_time_minutes: 40 }, { id: 33, ticket_id: 172, agent_id: 50, reply_text: "Flagged as automatic. The supplier escalated the payment.", created_at: new Date("2023-01-05T13:52:44Z"), reply_type: "Resolution", response_time_minutes: 71 }, { id: 34, ticket_id: 398, agent_id: 1, reply_text: "The account owner confirmed the details and the delivery was escalated.", created_at: new Date("2023-04-10T19:26:21Z"), reply_type: "Acknowledgment", response_time_minutes: 68 }, { id: 35, ticket_id: 119, agent_id: 25, reply_text: "The report was refunded after a repeat check.", created_at: new Date("2023-04-05T12:53:55Z"), reply_type: "Follow-up", response_time_minutes: 44 }, { id: 36, ticket_id: 490, agent_id: 23, reply_text: "The supplier confirmed the details and the invoice was refunded.", created_at: new Date("2023-02-20T04:24:33Z"), reply_type: "Acknowledgment", response_time_minutes: 59 }, { id: 37, ticket_id: 181, agent_id: 14, reply_text: "The account was confirmed following a repeat review.", created_at: new Date("2023-03-13T13:35:37Z"), reply_type: "Acknowledgment", response_time_minutes: 77 }, { id: 38, ticket_id: 332, agent_id: 13, reply_text: "The customer asked for a change and the request was rejected.", created_at: new Date("2023-01-11T20:01:53Z"), reply_type: "Acknowledgment", response_time_minutes: 75 }, { id: 39, ticket_id: 164, agent_id: 50, reply_text: "The request was confirmed after an urgent check.", created_at: new Date("2023-08-01T04:53:58Z"), reply_type: "Resolution", response_time_minutes: 59 }, { id: 40, ticket_id: 240, agent_id: 29, reply_text: "The courier confirmed the details and the claim was processed.", created_at: new Date("2023-06-06T20:26:24Z"), reply_type: "Follow-up", response_time_minutes: 39 }, { id: 41, ticket_id: 126, agent_id: 33, reply_text: "An automatic follow-up: the item was cancelled.", created_at: new Date("2023-02-19T06:45:40Z"), reply_type: "Acknowledgment", response_time_minutes: 49 }, { id: 42, ticket_id: 155, agent_id: 1, reply_text: "Support confirmed the details and the record was reopened.", created_at: new Date("2023-05-22T00:27:52Z"), reply_type: "Resolution", response_time_minutes: 58 }, { id: 43, ticket_id: 305, agent_id: 39, reply_text: "A partial delivery was rejected the same day.", created_at: new Date("2023-11-16T13:09:14Z"), reply_type: "Resolution", response_time_minutes: 52 }, { id: 44, ticket_id: 445, agent_id: 35, reply_text: "The team confirmed the details and the item was closed.", created_at: new Date("2023-10-30T13:48:18Z"), reply_type: "Acknowledgment", response_time_minutes: 100 }, { id: 45, ticket_id: 292, agent_id: 45, reply_text: "The payment was confirmed following a manual review.", created_at: new Date("2023-02-12T12:10:44Z"), reply_type: "Acknowledgment", response_time_minutes: 91 }, { id: 46, ticket_id: 100, agent_id: 8, reply_text: "The account owner asked for a change and the order was resolved.", created_at: new Date("2023-11-15T18:41:43Z"), reply_type: "Resolution", response_time_minutes: 40 }, { id: 47, ticket_id: 182, agent_id: 19, reply_text: "The customer asked for a change and the account was replaced.", created_at: new Date("2023-01-01T12:45:07Z"), reply_type: "Resolution", response_time_minutes: 81 }, { id: 48, ticket_id: 267, agent_id: 9, reply_text: "No response from the customer, so the record was confirmed.", created_at: new Date("2023-06-19T17:24:07Z"), reply_type: "Follow-up", response_time_minutes: 59 }, { id: 49, ticket_id: 242, agent_id: 13, reply_text: "The reviewer reported an urgent issue; the shipment was escalated.", created_at: new Date("2023-07-01T16:52:13Z"), reply_type: "Acknowledgment", response_time_minutes: 83 }, { id: 50, ticket_id: 59, agent_id: 40, reply_text: "No response from an operator, so the refund was replaced.", created_at: new Date("2023-01-01T04:59:57Z"), reply_type: "Resolution", response_time_minutes: 72 }, { id: 51, ticket_id: 81, agent_id: 5, reply_text: "A late shipment was refunded the same day.", created_at: new Date("2023-02-14T06:13:17Z"), reply_type: "Resolution", response_time_minutes: 74 }, { id: 52, ticket_id: 79, agent_id: 28, reply_text: "The reviewer asked for a change and the ticket was approved.", created_at: new Date("2023-05-03T23:38:45Z"), reply_type: "Resolution", response_time_minutes: 59 }, { id: 53, ticket_id: 422, agent_id: 26, reply_text: "A late record was processed the same day.", created_at: new Date("2023-02-23T11:05:20Z"), reply_type: "Follow-up", response_time_minutes: 69 }, { id: 54, ticket_id: 61, agent_id: 18, reply_text: "A repeat record was replaced the same day.", created_at: new Date("2023-06-27T21:56:55Z"), reply_type: "Follow-up", response_time_minutes: 53 }, { id: 55, ticket_id: 196, agent_id: 39, reply_text: "The account owner confirmed the details and the order was processed.", created_at: new Date("2023-12-14T21:20:15Z"), reply_type: "Follow-up", response_time_minutes: 56 }, { id: 56, ticket_id: 218, agent_id: 26, reply_text: "A duplicate follow-up: the payment was rejected.", created_at: new Date("2023-12-07T16:58:23Z"), reply_type: "Resolution", response_time_minutes: 46 }, { id: 57, ticket_id: 389, agent_id: 31, reply_text: "The team confirmed the details and the shipment was reopened.", created_at: new Date("2023-04-24T14:51:20Z"), reply_type: "Acknowledgment", response_time_minutes: 51 }, { id: 58, ticket_id: 417, agent_id: 5, reply_text: "The customer reported a minor issue; the request was escalated.", created_at: new Date("2023-10-07T08:00:28Z"), reply_type: "Follow-up", response_time_minutes: 99 }, { id: 59, ticket_id: 71, agent_id: 13, reply_text: "The ticket was reopened — routine case, no further action.", created_at: new Date("2023-03-29T11:16:19Z"), reply_type: "Follow-up", response_time_minutes: 71 }, { id: 60, ticket_id: 275, agent_id: 33, reply_text: "The team confirmed the details and the invoice was completed.", created_at: new Date("2023-07-01T17:35:01Z"), reply_type: "Acknowledgment", response_time_minutes: 37 }, { id: 61, ticket_id: 30, agent_id: 12, reply_text: "No response from the customer, so the request was delayed.", created_at: new Date("2023-08-29T11:19:52Z"), reply_type: "Acknowledgment", response_time_minutes: 32 }, { id: 62, ticket_id: 85, agent_id: 21, reply_text: "The reviewer asked for a change and the payment was cancelled.", created_at: new Date("2023-09-02T18:53:38Z"), reply_type: "Acknowledgment", response_time_minutes: 77 }, { id: 63, ticket_id: 11, agent_id: 14, reply_text: "An automatic follow-up: the record was confirmed.", created_at: new Date("2023-03-18T13:38:55Z"), reply_type: "Follow-up", response_time_minutes: 82 }, { id: 64, ticket_id: 380, agent_id: 41, reply_text: "The session was reviewed following a duplicate review.", created_at: new Date("2023-05-17T13:51:30Z"), reply_type: "Resolution", response_time_minutes: 60 }, { id: 65, ticket_id: 428, agent_id: 13, reply_text: "A standard transfer was updated the same day.", created_at: new Date("2023-10-16T22:38:48Z"), reply_type: "Acknowledgment", response_time_minutes: 50 }, { id: 66, ticket_id: 336, agent_id: 12, reply_text: "The invoice was processed following a manual review.", created_at: new Date("2023-08-11T10:56:20Z"), reply_type: "Acknowledgment", response_time_minutes: 64 }, { id: 67, ticket_id: 96, agent_id: 8, reply_text: "No response from the team, so the record was resolved.", created_at: new Date("2023-10-11T22:19:37Z"), reply_type: "Acknowledgment", response_time_minutes: 43 }, { id: 68, ticket_id: 97, agent_id: 31, reply_text: "No response from an operator, so the record was approved.", created_at: new Date("2023-09-24T21:50:47Z"), reply_type: "Acknowledgment", response_time_minutes: 49 }, { id: 69, ticket_id: 206, agent_id: 34, reply_text: "Flagged as manual. An operator refunded the document.", created_at: new Date("2023-03-24T17:13:16Z"), reply_type: "Follow-up", response_time_minutes: 54 }, { id: 70, ticket_id: 132, agent_id: 16, reply_text: "The ticket was resolved after an incomplete check.", created_at: new Date("2023-07-23T08:47:41Z"), reply_type: "Acknowledgment", response_time_minutes: 40 }, { id: 71, ticket_id: 500, agent_id: 20, reply_text: "Flagged as standard. The courier approved the account.", created_at: new Date("2023-08-13T11:32:59Z"), reply_type: "Follow-up", response_time_minutes: 75 }, { id: 72, ticket_id: 55, agent_id: 33, reply_text: "No response from the customer, so the session was reopened.", created_at: new Date("2023-07-24T20:07:45Z"), reply_type: "Follow-up", response_time_minutes: 65 }, { id: 73, ticket_id: 345, agent_id: 36, reply_text: "The account owner reported a manual issue; the session was updated.", created_at: new Date("2023-02-16T16:20:11Z"), reply_type: "Acknowledgment", response_time_minutes: 48 }, { id: 74, ticket_id: 243, agent_id: 27, reply_text: "Flagged as unusual. The supplier reopened the report.", created_at: new Date("2023-09-09T20:05:13Z"), reply_type: "Acknowledgment", response_time_minutes: 57 }, { id: 75, ticket_id: 5, agent_id: 36, reply_text: "Flagged as partial. The courier closed the account.", created_at: new Date("2023-11-13T11:24:39Z"), reply_type: "Resolution", response_time_minutes: 57 }, { id: 76, ticket_id: 202, agent_id: 31, reply_text: "No response from support, so the invoice was processed.", created_at: new Date("2023-07-20T21:32:08Z"), reply_type: "Acknowledgment", response_time_minutes: 75 }, { id: 77, ticket_id: 25, agent_id: 11, reply_text: "Flagged as unusual. The supplier rescheduled the booking.", created_at: new Date("2023-09-25T20:22:22Z"), reply_type: "Acknowledgment", response_time_minutes: 61 }, { id: 78, ticket_id: 456, agent_id: 21, reply_text: "The invoice was confirmed after a repeat check.", created_at: new Date("2023-01-20T22:19:54Z"), reply_type: "Acknowledgment", response_time_minutes: 54 }, { id: 79, ticket_id: 400, agent_id: 15, reply_text: "Flagged as automatic. The reviewer refunded the refund.", created_at: new Date("2023-10-27T12:52:36Z"), reply_type: "Resolution", response_time_minutes: 54 }, { id: 80, ticket_id: 152, agent_id: 46, reply_text: "A minor follow-up: the session was replaced.", created_at: new Date("2023-10-05T18:21:30Z"), reply_type: "Resolution", response_time_minutes: 74 }, { id: 81, ticket_id: 482, agent_id: 5, reply_text: "The record was replaced following a manual review.", created_at: new Date("2023-04-01T12:12:00Z"), reply_type: "Resolution", response_time_minutes: 56 }, { id: 82, ticket_id: 145, agent_id: 46, reply_text: "The customer reported an urgent issue; the report was closed.", created_at: new Date("2023-05-01T10:47:59Z"), reply_type: "Resolution", response_time_minutes: 81 }, { id: 83, ticket_id: 212, agent_id: 3, reply_text: "Flagged as unusual. Support processed the document.", created_at: new Date("2023-09-01T01:26:10Z"), reply_type: "Resolution", response_time_minutes: 91 }, { id: 84, ticket_id: 479, agent_id: 35, reply_text: "Flagged as standard. An operator resolved the payment.", created_at: new Date("2023-01-28T19:56:42Z"), reply_type: "Resolution", response_time_minutes: 74 }, { id: 85, ticket_id: 443, agent_id: 23, reply_text: "A manual item was updated the same day.", created_at: new Date("2023-07-15T21:43:50Z"), reply_type: "Acknowledgment", response_time_minutes: 56 }, { id: 86, ticket_id: 456, agent_id: 49, reply_text: "A repeat payment was cancelled the same day.", created_at: new Date("2023-01-17T11:26:23Z"), reply_type: "Resolution", response_time_minutes: 68 }, { id: 87, ticket_id: 188, agent_id: 29, reply_text: "The record was processed — automatic case, no further action.", created_at: new Date("2023-12-03T10:00:53Z"), reply_type: "Acknowledgment", response_time_minutes: 63 }, { id: 88, ticket_id: 60, agent_id: 24, reply_text: "A partial shipment was reviewed the same day.", created_at: new Date("2023-02-10T13:20:55Z"), reply_type: "Resolution", response_time_minutes: 47 }, { id: 89, ticket_id: 343, agent_id: 23, reply_text: "The appointment was cancelled — routine case, no further action.", created_at: new Date("2023-09-20T11:59:22Z"), reply_type: "Follow-up", response_time_minutes: 70 }, { id: 90, ticket_id: 495, agent_id: 24, reply_text: "The booking was resolved following a late review.", created_at: new Date("2023-04-26T19:45:05Z"), reply_type: "Resolution", response_time_minutes: 84 }, { id: 91, ticket_id: 392, agent_id: 20, reply_text: "The delivery was completed after a duplicate check.", created_at: new Date("2023-02-01T10:47:11Z"), reply_type: "Resolution", response_time_minutes: 45 }, { id: 92, ticket_id: 325, agent_id: 12, reply_text: "No response from the customer, so the appointment was reviewed.", created_at: new Date("2023-01-17T21:32:01Z"), reply_type: "Acknowledgment", response_time_minutes: 66 }, { id: 93, ticket_id: 310, agent_id: 33, reply_text: "An incomplete follow-up: the request was refunded.", created_at: new Date("2023-03-28T21:09:21Z"), reply_type: "Resolution", response_time_minutes: 83 }, { id: 94, ticket_id: 132, agent_id: 31, reply_text: "Flagged as duplicate. The team escalated the payment.", created_at: new Date("2023-07-25T20:41:12Z"), reply_type: "Resolution", response_time_minutes: 19 }, { id: 95, ticket_id: 311, agent_id: 37, reply_text: "The document was processed after an incomplete check.", created_at: new Date("2023-11-18T18:29:29Z"), reply_type: "Resolution", response_time_minutes: 77 }, { id: 96, ticket_id: 481, agent_id: 20, reply_text: "A late follow-up: the delivery was completed.", created_at: new Date("2023-06-16T16:18:33Z"), reply_type: "Acknowledgment", response_time_minutes: 60 }, { id: 97, ticket_id: 300, agent_id: 19, reply_text: "No response from the courier, so the session was completed.", created_at: new Date("2023-04-18T13:47:32Z"), reply_type: "Resolution", response_time_minutes: 71 }, { id: 98, ticket_id: 319, agent_id: 43, reply_text: "The account owner reported an urgent issue; the request was completed.", created_at: new Date("2023-06-01T21:04:38Z"), reply_type: "Resolution", response_time_minutes: 37 }, { id: 99, ticket_id: 193, agent_id: 10, reply_text: "Support reported an incomplete issue; the session was resolved.", created_at: new Date("2023-05-04T04:41:28Z"), reply_type: "Follow-up", response_time_minutes: 92 }, { id: 100, ticket_id: 320, agent_id: 38, reply_text: "A standard follow-up: the ticket was reopened.", created_at: new Date("2023-01-08T23:54:15Z"), reply_type: "Follow-up", response_time_minutes: 66 }, { id: 101, ticket_id: 486, agent_id: 15, reply_text: "Support confirmed the details and the report was updated.", created_at: new Date("2023-03-30T05:34:04Z"), reply_type: "Follow-up", response_time_minutes: 59 }, { id: 102, ticket_id: 236, agent_id: 50, reply_text: "The refund was completed after a routine check.", created_at: new Date("2023-03-08T17:19:29Z"), reply_type: "Follow-up", response_time_minutes: 84 }, { id: 103, ticket_id: 107, agent_id: 43, reply_text: "The courier confirmed the details and the delivery was cancelled.", created_at: new Date("2023-11-04T09:58:15Z"), reply_type: "Acknowledgment", response_time_minutes: 13 }, { id: 104, ticket_id: 7, agent_id: 13, reply_text: "The refund was resolved following a standard review.", created_at: new Date("2023-11-28T00:37:44Z"), reply_type: "Acknowledgment", response_time_minutes: 71 }, { id: 105, ticket_id: 34, agent_id: 3, reply_text: "The courier asked for a change and the appointment was reopened.", created_at: new Date("2023-01-31T20:11:31Z"), reply_type: "Follow-up", response_time_minutes: 62 }, { id: 106, ticket_id: 281, agent_id: 47, reply_text: "The document was reopened — minor case, no further action.", created_at: new Date("2023-07-06T09:47:29Z"), reply_type: "Acknowledgment", response_time_minutes: 59 }, { id: 107, ticket_id: 229, agent_id: 19, reply_text: "No response from the courier, so the document was reviewed.", created_at: new Date("2023-07-19T11:20:40Z"), reply_type: "Acknowledgment", response_time_minutes: 55 }, { id: 108, ticket_id: 67, agent_id: 28, reply_text: "A partial follow-up: the transfer was processed.", created_at: new Date("2023-12-14T21:38:44Z"), reply_type: "Follow-up", response_time_minutes: 75 }, { id: 109, ticket_id: 86, agent_id: 25, reply_text: "The customer reported an incomplete issue; the document was approved.", created_at: new Date("2023-07-18T09:50:04Z"), reply_type: "Acknowledgment", response_time_minutes: 89 }, { id: 110, ticket_id: 10, agent_id: 1, reply_text: "A minor claim was refunded the same day.", created_at: new Date("2023-08-11T17:51:01Z"), reply_type: "Follow-up", response_time_minutes: 76 }, { id: 111, ticket_id: 363, agent_id: 39, reply_text: "The report was updated after a duplicate check.", created_at: new Date("2023-09-04T08:14:02Z"), reply_type: "Follow-up", response_time_minutes: 86 }, { id: 112, ticket_id: 196, agent_id: 43, reply_text: "Support asked for a change and the document was escalated.", created_at: new Date("2023-12-13T18:23:38Z"), reply_type: "Resolution", response_time_minutes: 90 }, { id: 113, ticket_id: 415, agent_id: 27, reply_text: "No response from the team, so the shipment was closed.", created_at: new Date("2023-11-14T08:50:13Z"), reply_type: "Acknowledgment", response_time_minutes: 59 }, { id: 114, ticket_id: 44, agent_id: 36, reply_text: "The payment was delayed — urgent case, no further action.", created_at: new Date("2023-04-30T12:44:03Z"), reply_type: "Resolution", response_time_minutes: 51 }, { id: 115, ticket_id: 253, agent_id: 31, reply_text: "The account owner reported an automatic issue; the appointment was closed.", created_at: new Date("2023-05-26T13:50:12Z"), reply_type: "Acknowledgment", response_time_minutes: 100 }, { id: 116, ticket_id: 322, agent_id: 7, reply_text: "Flagged as late. The reviewer reopened the report.", created_at: new Date("2023-03-14T14:21:09Z"), reply_type: "Acknowledgment", response_time_minutes: 39 }, { id: 117, ticket_id: 285, agent_id: 42, reply_text: "The account owner confirmed the details and the record was refunded.", created_at: new Date("2023-03-23T12:16:58Z"), reply_type: "Acknowledgment", response_time_minutes: 60 }, { id: 118, ticket_id: 67, agent_id: 14, reply_text: "A routine payment was resolved the same day.", created_at: new Date("2023-02-25T15:13:23Z"), reply_type: "Follow-up", response_time_minutes: 52 }, { id: 119, ticket_id: 413, agent_id: 4, reply_text: "An automatic follow-up: the appointment was escalated.", created_at: new Date("2023-10-19T09:47:25Z"), reply_type: "Follow-up", response_time_minutes: 51 }, { id: 120, ticket_id: 229, agent_id: 48, reply_text: "Support asked for a change and the session was reviewed.", created_at: new Date("2023-06-18T18:53:32Z"), reply_type: "Acknowledgment", response_time_minutes: 74 }, { id: 121, ticket_id: 122, agent_id: 41, reply_text: "The reviewer confirmed the details and the payment was confirmed.", created_at: new Date("2023-07-23T18:15:22Z"), reply_type: "Acknowledgment", response_time_minutes: 77 }, { id: 122, ticket_id: 361, agent_id: 15, reply_text: "The customer asked for a change and the claim was resolved.", created_at: new Date("2023-02-25T19:42:08Z"), reply_type: "Acknowledgment", response_time_minutes: 40 }, { id: 123, ticket_id: 342, agent_id: 15, reply_text: "The report was reopened following an urgent review.", created_at: new Date("2023-03-30T07:39:50Z"), reply_type: "Acknowledgment", response_time_minutes: 58 }, { id: 124, ticket_id: 167, agent_id: 4, reply_text: "A minor order was delayed the same day.", created_at: new Date("2023-02-06T16:33:34Z"), reply_type: "Resolution", response_time_minutes: 91 }, { id: 125, ticket_id: 428, agent_id: 4, reply_text: "The customer confirmed the details and the shipment was resolved.", created_at: new Date("2023-04-06T05:59:26Z"), reply_type: "Resolution", response_time_minutes: 34 }, { id: 126, ticket_id: 100, agent_id: 32, reply_text: "A late follow-up: the appointment was closed.", created_at: new Date("2023-05-27T12:29:13Z"), reply_type: "Acknowledgment", response_time_minutes: 61 }, { id: 127, ticket_id: 136, agent_id: 11, reply_text: "The supplier reported a late issue; the order was replaced.", created_at: new Date("2023-03-06T13:56:57Z"), reply_type: "Acknowledgment", response_time_minutes: 52 }, { id: 128, ticket_id: 212, agent_id: 4, reply_text: "The account owner reported a minor issue; the claim was resolved.", created_at: new Date("2023-06-01T13:51:05Z"), reply_type: "Resolution", response_time_minutes: 46 }, { id: 129, ticket_id: 347, agent_id: 46, reply_text: "A repeat follow-up: the record was closed.", created_at: new Date("2023-06-13T00:00:58Z"), reply_type: "Follow-up", response_time_minutes: 35 }, { id: 130, ticket_id: 422, agent_id: 36, reply_text: "Support reported an unusual issue; the refund was rescheduled.", created_at: new Date("2023-11-25T21:56:49Z"), reply_type: "Acknowledgment", response_time_minutes: 77 }, { id: 131, ticket_id: 26, agent_id: 9, reply_text: "An urgent follow-up: the invoice was rescheduled.", created_at: new Date("2023-09-30T18:08:03Z"), reply_type: "Resolution", response_time_minutes: 77 }, { id: 132, ticket_id: 298, agent_id: 23, reply_text: "The supplier asked for a change and the order was processed.", created_at: new Date("2023-03-29T23:09:50Z"), reply_type: "Acknowledgment", response_time_minutes: 52 }, { id: 133, ticket_id: 204, agent_id: 15, reply_text: "Support confirmed the details and the session was completed.", created_at: new Date("2023-06-17T15:22:02Z"), reply_type: "Follow-up", response_time_minutes: 63 }, { id: 134, ticket_id: 229, agent_id: 28, reply_text: "The session was reviewed following an unusual review.", created_at: new Date("2023-07-17T16:10:28Z"), reply_type: "Follow-up", response_time_minutes: 67 }, { id: 135, ticket_id: 197, agent_id: 21, reply_text: "A duplicate booking was updated the same day.", created_at: new Date("2023-08-17T17:07:30Z"), reply_type: "Acknowledgment", response_time_minutes: 72 }, { id: 136, ticket_id: 226, agent_id: 37, reply_text: "The courier reported an urgent issue; the booking was processed.", created_at: new Date("2023-02-01T07:07:44Z"), reply_type: "Acknowledgment", response_time_minutes: 25 }, { id: 137, ticket_id: 410, agent_id: 16, reply_text: "Flagged as minor. The reviewer reopened the shipment.", created_at: new Date("2023-10-17T09:35:13Z"), reply_type: "Follow-up", response_time_minutes: 66 }, { id: 138, ticket_id: 22, agent_id: 32, reply_text: "No response from the customer, so the booking was escalated.", created_at: new Date("2023-03-30T19:41:33Z"), reply_type: "Follow-up", response_time_minutes: 58 }, { id: 139, ticket_id: 393, agent_id: 34, reply_text: "An automatic session was completed the same day.", created_at: new Date("2023-06-15T18:10:02Z"), reply_type: "Acknowledgment", response_time_minutes: 72 }, { id: 140, ticket_id: 370, agent_id: 22, reply_text: "The refund was reopened — manual case, no further action.", created_at: new Date("2023-12-28T15:45:05Z"), reply_type: "Resolution", response_time_minutes: 40 }, { id: 141, ticket_id: 96, agent_id: 37, reply_text: "The account was completed — duplicate case, no further action.", created_at: new Date("2023-10-16T12:12:49Z"), reply_type: "Resolution", response_time_minutes: 62 }, { id: 142, ticket_id: 37, agent_id: 16, reply_text: "The account owner confirmed the details and the record was completed.", created_at: new Date("2023-05-07T16:57:29Z"), reply_type: "Acknowledgment", response_time_minutes: 58 }, { id: 143, ticket_id: 396, agent_id: 31, reply_text: "The request was reviewed — late case, no further action.", created_at: new Date("2023-10-09T20:50:10Z"), reply_type: "Acknowledgment", response_time_minutes: 61 }, { id: 144, ticket_id: 177, agent_id: 10, reply_text: "The delivery was closed following an automatic review.", created_at: new Date("2023-01-21T18:37:45Z"), reply_type: "Resolution", response_time_minutes: 81 }, { id: 145, ticket_id: 117, agent_id: 14, reply_text: "The supplier asked for a change and the ticket was refunded.", created_at: new Date("2023-05-03T13:22:13Z"), reply_type: "Acknowledgment", response_time_minutes: 46 }, { id: 146, ticket_id: 470, agent_id: 43, reply_text: "The appointment was delayed following an urgent review.", created_at: new Date("2023-05-20T17:14:31Z"), reply_type: "Acknowledgment", response_time_minutes: 64 }, { id: 147, ticket_id: 253, agent_id: 11, reply_text: "A repeat follow-up: the delivery was escalated.", created_at: new Date("2023-02-25T13:53:53Z"), reply_type: "Follow-up", response_time_minutes: 71 }, { id: 148, ticket_id: 238, agent_id: 44, reply_text: "A routine follow-up: the item was resolved.", created_at: new Date("2023-12-30T16:27:29Z"), reply_type: "Follow-up", response_time_minutes: 47 }, { id: 149, ticket_id: 386, agent_id: 49, reply_text: "An automatic record was reopened the same day.", created_at: new Date("2023-06-13T23:26:33Z"), reply_type: "Follow-up", response_time_minutes: 81 }, { id: 150, ticket_id: 451, agent_id: 10, reply_text: "The account was processed following a duplicate review.", created_at: new Date("2023-11-20T11:44:39Z"), reply_type: "Acknowledgment", response_time_minutes: 49 }, { id: 151, ticket_id: 498, agent_id: 35, reply_text: "Flagged as routine. The reviewer cancelled the order.", created_at: new Date("2023-09-09T18:10:44Z"), reply_type: "Resolution", response_time_minutes: 79 }, { id: 152, ticket_id: 153, agent_id: 31, reply_text: "The reviewer asked for a change and the account was updated.", created_at: new Date("2023-11-06T09:58:12Z"), reply_type: "Acknowledgment", response_time_minutes: 81 }, { id: 153, ticket_id: 475, agent_id: 47, reply_text: "The booking was processed — unusual case, no further action.", created_at: new Date("2023-09-30T10:59:21Z"), reply_type: "Acknowledgment", response_time_minutes: 58 }, { id: 154, ticket_id: 302, agent_id: 13, reply_text: "Flagged as repeat. The customer closed the order.", created_at: new Date("2023-09-11T17:48:19Z"), reply_type: "Resolution", response_time_minutes: 72 }, { id: 155, ticket_id: 92, agent_id: 18, reply_text: "The ticket was closed — partial case, no further action.", created_at: new Date("2023-10-01T10:02:55Z"), reply_type: "Acknowledgment", response_time_minutes: 41 }, { id: 156, ticket_id: 314, agent_id: 4, reply_text: "A routine follow-up: the refund was closed.", created_at: new Date("2023-05-01T19:00:32Z"), reply_type: "Acknowledgment", response_time_minutes: 78 }, { id: 157, ticket_id: 401, agent_id: 36, reply_text: "The shipment was escalated after a repeat check.", created_at: new Date("2023-12-12T09:32:22Z"), reply_type: "Resolution", response_time_minutes: 83 }, { id: 158, ticket_id: 33, agent_id: 40, reply_text: "An operator asked for a change and the invoice was reviewed.", created_at: new Date("2023-05-29T11:06:04Z"), reply_type: "Acknowledgment", response_time_minutes: 54 }, { id: 159, ticket_id: 356, agent_id: 14, reply_text: "No response from the customer, so the request was cancelled.", created_at: new Date("2023-03-28T13:07:49Z"), reply_type: "Follow-up", response_time_minutes: 74 }, { id: 160, ticket_id: 148, agent_id: 40, reply_text: "The claim was delayed — repeat case, no further action.", created_at: new Date("2023-05-08T21:05:16Z"), reply_type: "Resolution", response_time_minutes: 74 }, { id: 161, ticket_id: 435, agent_id: 27, reply_text: "The transfer was rejected following an urgent review.", created_at: new Date("2023-02-11T13:27:55Z"), reply_type: "Resolution", response_time_minutes: 74 }, { id: 162, ticket_id: 487, agent_id: 29, reply_text: "Flagged as duplicate. An operator processed the delivery.", created_at: new Date("2023-06-24T18:41:20Z"), reply_type: "Acknowledgment", response_time_minutes: 28 }, { id: 163, ticket_id: 450, agent_id: 26, reply_text: "The supplier confirmed the details and the shipment was escalated.", created_at: new Date("2023-06-02T12:23:31Z"), reply_type: "Follow-up", response_time_minutes: 56 }, { id: 164, ticket_id: 240, agent_id: 39, reply_text: "The appointment was resolved after a routine check.", created_at: new Date("2023-11-29T08:31:19Z"), reply_type: "Acknowledgment", response_time_minutes: 66 }, { id: 165, ticket_id: 144, agent_id: 33, reply_text: "The invoice was completed — late case, no further action.", created_at: new Date("2023-01-16T12:53:14Z"), reply_type: "Resolution", response_time_minutes: 81 }, { id: 166, ticket_id: 284, agent_id: 14, reply_text: "Flagged as standard. The supplier delayed the payment.", created_at: new Date("2023-08-31T19:06:57Z"), reply_type: "Acknowledgment", response_time_minutes: 75 }, { id: 167, ticket_id: 334, agent_id: 12, reply_text: "The booking was completed — partial case, no further action.", created_at: new Date("2023-03-13T15:07:14Z"), reply_type: "Follow-up", response_time_minutes: 67 }, { id: 168, ticket_id: 85, agent_id: 8, reply_text: "The team confirmed the details and the booking was confirmed.", created_at: new Date("2023-11-08T16:08:43Z"), reply_type: "Resolution", response_time_minutes: 54 }, { id: 169, ticket_id: 435, agent_id: 40, reply_text: "Support asked for a change and the refund was reviewed.", created_at: new Date("2023-12-25T19:40:00Z"), reply_type: "Acknowledgment", response_time_minutes: 67 }, { id: 170, ticket_id: 398, agent_id: 16, reply_text: "Flagged as incomplete. The reviewer closed the delivery.", created_at: new Date("2023-05-01T20:58:05Z"), reply_type: "Resolution", response_time_minutes: 62 }, { id: 171, ticket_id: 424, agent_id: 5, reply_text: "Flagged as urgent. Support approved the claim.", created_at: new Date("2023-09-11T23:38:55Z"), reply_type: "Acknowledgment", response_time_minutes: 69 }, { id: 172, ticket_id: 14, agent_id: 42, reply_text: "Flagged as manual. The customer confirmed the order.", created_at: new Date("2023-07-15T20:29:11Z"), reply_type: "Acknowledgment", response_time_minutes: 73 }, { id: 173, ticket_id: 230, agent_id: 4, reply_text: "Flagged as late. The team delayed the claim.", created_at: new Date("2023-09-23T11:53:41Z"), reply_type: "Acknowledgment", response_time_minutes: 36 }, { id: 174, ticket_id: 246, agent_id: 38, reply_text: "The account was replaced — standard case, no further action.", created_at: new Date("2023-08-10T14:27:08Z"), reply_type: "Follow-up", response_time_minutes: 40 }, { id: 175, ticket_id: 471, agent_id: 10, reply_text: "The customer reported a standard issue; the account was approved.", created_at: new Date("2023-02-25T19:24:27Z"), reply_type: "Acknowledgment", response_time_minutes: 66 }, { id: 176, ticket_id: 459, agent_id: 31, reply_text: "An unusual item was resolved the same day.", created_at: new Date("2023-04-22T11:43:58Z"), reply_type: "Acknowledgment", response_time_minutes: 80 }, { id: 177, ticket_id: 466, agent_id: 33, reply_text: "No response from the team, so the payment was replaced.", created_at: new Date("2023-01-23T11:34:44Z"), reply_type: "Acknowledgment", response_time_minutes: 75 }, { id: 178, ticket_id: 201, agent_id: 22, reply_text: "The item was approved after an unusual check.", created_at: new Date("2023-08-27T09:51:39Z"), reply_type: "Acknowledgment", response_time_minutes: 53 }, { id: 179, ticket_id: 241, agent_id: 50, reply_text: "The courier asked for a change and the request was reopened.", created_at: new Date("2023-06-28T23:28:18Z"), reply_type: "Resolution", response_time_minutes: 39 }, { id: 180, ticket_id: 153, agent_id: 17, reply_text: "The ticket was rejected — incomplete case, no further action.", created_at: new Date("2023-05-09T16:22:52Z"), reply_type: "Acknowledgment", response_time_minutes: 74 }, { id: 181, ticket_id: 237, agent_id: 27, reply_text: "No response from the supplier, so the appointment was replaced.", created_at: new Date("2023-05-20T13:24:58Z"), reply_type: "Acknowledgment", response_time_minutes: 65 }, { id: 182, ticket_id: 342, agent_id: 4, reply_text: "An incomplete follow-up: the report was escalated.", created_at: new Date("2023-10-21T19:55:55Z"), reply_type: "Acknowledgment", response_time_minutes: 76 }, { id: 183, ticket_id: 454, agent_id: 45, reply_text: "The booking was updated — minor case, no further action.", created_at: new Date("2023-03-30T12:38:48Z"), reply_type: "Resolution", response_time_minutes: 38 }, { id: 184, ticket_id: 83, agent_id: 36, reply_text: "The account owner reported a manual issue; the shipment was confirmed.", created_at: new Date("2023-06-06T20:08:43Z"), reply_type: "Acknowledgment", response_time_minutes: 60 }, { id: 185, ticket_id: 493, agent_id: 7, reply_text: "No response from the courier, so the ticket was reopened.", created_at: new Date("2023-01-08T17:34:13Z"), reply_type: "Acknowledgment", response_time_minutes: 51 }, { id: 186, ticket_id: 132, agent_id: 35, reply_text: "The refund was escalated after a minor check.", created_at: new Date("2023-03-02T19:38:53Z"), reply_type: "Acknowledgment", response_time_minutes: 66 }, { id: 187, ticket_id: 254, agent_id: 39, reply_text: "The customer confirmed the details and the document was delayed.", created_at: new Date("2023-04-30T11:56:44Z"), reply_type: "Acknowledgment", response_time_minutes: 99 }, { id: 188, ticket_id: 100, agent_id: 32, reply_text: "Flagged as repeat. The account owner cancelled the order.", created_at: new Date("2023-02-11T08:49:21Z"), reply_type: "Acknowledgment", response_time_minutes: 94 }, { id: 189, ticket_id: 416, agent_id: 25, reply_text: "A partial request was cancelled the same day.", created_at: new Date("2023-05-12T06:50:46Z"), reply_type: "Acknowledgment", response_time_minutes: 45 }, { id: 190, ticket_id: 459, agent_id: 27, reply_text: "The payment was approved following a manual review.", created_at: new Date("2023-10-02T21:24:47Z"), reply_type: "Acknowledgment", response_time_minutes: 51 }, { id: 191, ticket_id: 315, agent_id: 14, reply_text: "A manual document was reviewed the same day.", created_at: new Date("2023-08-24T13:13:40Z"), reply_type: "Follow-up", response_time_minutes: 57 }, { id: 192, ticket_id: 136, agent_id: 33, reply_text: "A partial item was approved the same day.", created_at: new Date("2023-07-23T21:58:41Z"), reply_type: "Resolution", response_time_minutes: 66 }, { id: 193, ticket_id: 447, agent_id: 50, reply_text: "The ticket was processed after a minor check.", created_at: new Date("2023-03-17T18:31:28Z"), reply_type: "Acknowledgment", response_time_minutes: 90 }, { id: 194, ticket_id: 233, agent_id: 24, reply_text: "The reviewer asked for a change and the ticket was cancelled.", created_at: new Date("2023-10-02T14:47:33Z"), reply_type: "Acknowledgment", response_time_minutes: 58 }, { id: 195, ticket_id: 163, agent_id: 13, reply_text: "The session was rescheduled — urgent case, no further action.", created_at: new Date("2023-02-07T07:28:03Z"), reply_type: "Acknowledgment", response_time_minutes: 50 }, { id: 196, ticket_id: 75, agent_id: 39, reply_text: "The shipment was escalated — manual case, no further action.", created_at: new Date("2023-12-17T15:59:03Z"), reply_type: "Acknowledgment", response_time_minutes: 65 }, { id: 197, ticket_id: 151, agent_id: 20, reply_text: "Flagged as partial. The reviewer reviewed the claim.", created_at: new Date("2023-04-23T09:22:50Z"), reply_type: "Acknowledgment", response_time_minutes: 86 }, { id: 198, ticket_id: 89, agent_id: 39, reply_text: "The team asked for a change and the appointment was replaced.", created_at: new Date("2023-07-11T19:31:39Z"), reply_type: "Acknowledgment", response_time_minutes: 85 }, { id: 199, ticket_id: 358, agent_id: 23, reply_text: "A repeat report was approved the same day.", created_at: new Date("2023-01-08T06:34:12Z"), reply_type: "Resolution", response_time_minutes: 46 }, { id: 200, ticket_id: 357, agent_id: 2, reply_text: "An operator reported an incomplete issue; the claim was resolved.", created_at: new Date("2023-05-28T21:08:39Z"), reply_type: "Follow-up", response_time_minutes: 71 }, { id: 201, ticket_id: 176, agent_id: 12, reply_text: "An urgent follow-up: the session was rescheduled.", created_at: new Date("2023-05-28T14:20:02Z"), reply_type: "Acknowledgment", response_time_minutes: 31 }, { id: 202, ticket_id: 19, agent_id: 45, reply_text: "An incomplete follow-up: the appointment was delayed.", created_at: new Date("2023-08-20T18:23:49Z"), reply_type: "Resolution", response_time_minutes: 64 }, { id: 203, ticket_id: 443, agent_id: 23, reply_text: "The appointment was refunded after a minor check.", created_at: new Date("2023-03-30T22:12:22Z"), reply_type: "Acknowledgment", response_time_minutes: 64 }, { id: 204, ticket_id: 408, agent_id: 21, reply_text: "No response from the courier, so the report was closed.", created_at: new Date("2023-06-11T08:22:19Z"), reply_type: "Follow-up", response_time_minutes: 57 }, { id: 205, ticket_id: 19, agent_id: 33, reply_text: "No response from an operator, so the request was rejected.", created_at: new Date("2023-09-29T23:37:46Z"), reply_type: "Acknowledgment", response_time_minutes: 63 }, { id: 206, ticket_id: 160, agent_id: 7, reply_text: "The invoice was reviewed after a manual check.", created_at: new Date("2023-08-24T10:29:39Z"), reply_type: "Resolution", response_time_minutes: 113 }, { id: 207, ticket_id: 128, agent_id: 8, reply_text: "An operator asked for a change and the appointment was confirmed.", created_at: new Date("2023-01-21T20:45:22Z"), reply_type: "Resolution", response_time_minutes: 41 }, { id: 208, ticket_id: 10, agent_id: 26, reply_text: "An urgent follow-up: the account was confirmed.", created_at: new Date("2023-08-04T19:43:14Z"), reply_type: "Acknowledgment", response_time_minutes: 32 }, { id: 209, ticket_id: 41, agent_id: 30, reply_text: "The shipment was reviewed after a duplicate check.", created_at: new Date("2023-09-17T11:03:18Z"), reply_type: "Acknowledgment", response_time_minutes: 40 }, { id: 210, ticket_id: 125, agent_id: 4, reply_text: "No response from the courier, so the ticket was replaced.", created_at: new Date("2023-06-25T14:52:12Z"), reply_type: "Acknowledgment", response_time_minutes: 38 }, { id: 211, ticket_id: 229, agent_id: 3, reply_text: "The record was updated after a late check.", created_at: new Date("2023-08-09T10:47:40Z"), reply_type: "Follow-up", response_time_minutes: 48 }, { id: 212, ticket_id: 284, agent_id: 14, reply_text: "No response from the customer, so the document was reviewed.", created_at: new Date("2023-09-03T09:50:23Z"), reply_type: "Acknowledgment", response_time_minutes: 74 }, { id: 213, ticket_id: 293, agent_id: 10, reply_text: "An operator asked for a change and the request was closed.", created_at: new Date("2023-03-11T13:47:48Z"), reply_type: "Follow-up", response_time_minutes: 60 }, { id: 214, ticket_id: 302, agent_id: 26, reply_text: "The reviewer asked for a change and the appointment was closed.", created_at: new Date("2023-06-03T15:31:04Z"), reply_type: "Acknowledgment", response_time_minutes: 47 }, { id: 215, ticket_id: 356, agent_id: 26, reply_text: "Flagged as incomplete. An operator replaced the appointment.", created_at: new Date("2023-02-13T06:14:01Z"), reply_type: "Follow-up", response_time_minutes: 35 }, { id: 216, ticket_id: 176, agent_id: 48, reply_text: "Support reported an incomplete issue; the account was escalated.", created_at: new Date("2023-05-04T21:12:30Z"), reply_type: "Acknowledgment", response_time_minutes: 57 }, { id: 217, ticket_id: 441, agent_id: 20, reply_text: "The shipment was reopened following a routine review.", created_at: new Date("2023-01-27T22:24:32Z"), reply_type: "Resolution", response_time_minutes: 63 }, { id: 218, ticket_id: 52, agent_id: 25, reply_text: "An operator confirmed the details and the transfer was replaced.", created_at: new Date("2023-04-18T21:24:08Z"), reply_type: "Acknowledgment", response_time_minutes: 42 }, { id: 219, ticket_id: 295, agent_id: 33, reply_text: "Flagged as unusual. An operator rejected the report.", created_at: new Date("2023-06-16T11:29:54Z"), reply_type: "Acknowledgment", response_time_minutes: 48 }, { id: 220, ticket_id: 493, agent_id: 41, reply_text: "The record was completed after an unusual check.", created_at: new Date("2023-10-06T10:58:15Z"), reply_type: "Acknowledgment", response_time_minutes: 68 }, { id: 221, ticket_id: 399, agent_id: 45, reply_text: "The document was reopened — automatic case, no further action.", created_at: new Date("2023-09-05T21:04:32Z"), reply_type: "Acknowledgment", response_time_minutes: 80 }, { id: 222, ticket_id: 319, agent_id: 7, reply_text: "A repeat report was refunded the same day.", created_at: new Date("2023-04-22T22:27:21Z"), reply_type: "Acknowledgment", response_time_minutes: 66 }, { id: 223, ticket_id: 404, agent_id: 1, reply_text: "A partial refund was closed the same day.", created_at: new Date("2023-03-03T08:11:11Z"), reply_type: "Acknowledgment", response_time_minutes: 86 }, { id: 224, ticket_id: 119, agent_id: 48, reply_text: "No response from the reviewer, so the account was resolved.", created_at: new Date("2023-08-14T15:45:28Z"), reply_type: "Acknowledgment", response_time_minutes: 62 }, { id: 225, ticket_id: 216, agent_id: 35, reply_text: "The team asked for a change and the delivery was cancelled.", created_at: new Date("2023-10-17T14:36:33Z"), reply_type: "Acknowledgment", response_time_minutes: 68 }, { id: 226, ticket_id: 214, agent_id: 9, reply_text: "No response from the reviewer, so the payment was closed.", created_at: new Date("2023-01-16T09:02:28Z"), reply_type: "Acknowledgment", response_time_minutes: 44 }, { id: 227, ticket_id: 401, agent_id: 30, reply_text: "The supplier reported a standard issue; the invoice was approved.", created_at: new Date("2023-02-12T02:14:01Z"), reply_type: "Resolution", response_time_minutes: 78 }, { id: 228, ticket_id: 68, agent_id: 6, reply_text: "Flagged as standard. The account owner closed the delivery.", created_at: new Date("2023-12-18T12:00:41Z"), reply_type: "Acknowledgment", response_time_minutes: 64 }, { id: 229, ticket_id: 436, agent_id: 48, reply_text: "No response from the supplier, so the invoice was escalated.", created_at: new Date("2023-05-13T18:51:38Z"), reply_type: "Follow-up", response_time_minutes: 65 }, { id: 230, ticket_id: 259, agent_id: 12, reply_text: "The order was reviewed following an automatic review.", created_at: new Date("2023-10-09T18:09:34Z"), reply_type: "Resolution", response_time_minutes: 58 }, { id: 231, ticket_id: 393, agent_id: 38, reply_text: "The document was rescheduled after a partial check.", created_at: new Date("2023-07-27T17:41:50Z"), reply_type: "Resolution", response_time_minutes: 41 }, { id: 232, ticket_id: 87, agent_id: 25, reply_text: "The team reported a routine issue; the ticket was approved.", created_at: new Date("2023-12-05T03:10:50Z"), reply_type: "Resolution", response_time_minutes: 67 }, { id: 233, ticket_id: 393, agent_id: 10, reply_text: "The item was completed after a late check.", created_at: new Date("2023-04-28T22:31:14Z"), reply_type: "Acknowledgment", response_time_minutes: 26 }, { id: 234, ticket_id: 284, agent_id: 16, reply_text: "The shipment was completed following an unusual review.", created_at: new Date("2023-03-08T07:08:09Z"), reply_type: "Resolution", response_time_minutes: 74 }, { id: 235, ticket_id: 384, agent_id: 9, reply_text: "A minor follow-up: the invoice was processed.", created_at: new Date("2023-07-12T08:33:51Z"), reply_type: "Follow-up", response_time_minutes: 47 }, { id: 236, ticket_id: 93, agent_id: 41, reply_text: "The payment was replaced after an urgent check.", created_at: new Date("2023-07-29T16:04:22Z"), reply_type: "Follow-up", response_time_minutes: 74 }, { id: 237, ticket_id: 372, agent_id: 40, reply_text: "The payment was updated after a duplicate check.", created_at: new Date("2023-11-04T16:42:43Z"), reply_type: "Acknowledgment", response_time_minutes: 49 }, { id: 238, ticket_id: 471, agent_id: 28, reply_text: "The courier confirmed the details and the booking was reopened.", created_at: new Date("2023-06-12T20:54:19Z"), reply_type: "Follow-up", response_time_minutes: 45 }, { id: 239, ticket_id: 29, agent_id: 29, reply_text: "An incomplete follow-up: the request was rejected.", created_at: new Date("2023-02-09T20:49:46Z"), reply_type: "Follow-up", response_time_minutes: 74 }, { id: 240, ticket_id: 304, agent_id: 34, reply_text: "The customer confirmed the details and the account was cancelled.", created_at: new Date("2023-10-28T17:02:12Z"), reply_type: "Acknowledgment", response_time_minutes: 67 }, { id: 241, ticket_id: 142, agent_id: 14, reply_text: "The account owner reported a manual issue; the invoice was rejected.", created_at: new Date("2023-05-31T15:29:21Z"), reply_type: "Acknowledgment", response_time_minutes: 36 }, { id: 242, ticket_id: 44, agent_id: 40, reply_text: "The booking was confirmed following an urgent review.", created_at: new Date("2023-12-08T16:28:11Z"), reply_type: "Acknowledgment", response_time_minutes: 46 }, { id: 243, ticket_id: 375, agent_id: 1, reply_text: "The record was completed — minor case, no further action.", created_at: new Date("2023-10-17T17:26:09Z"), reply_type: "Acknowledgment", response_time_minutes: 61 }, { id: 244, ticket_id: 89, agent_id: 40, reply_text: "The account owner reported a standard issue; the item was reviewed.", created_at: new Date("2023-01-20T11:48:24Z"), reply_type: "Resolution", response_time_minutes: 80 }, { id: 245, ticket_id: 131, agent_id: 16, reply_text: "No response from the team, so the appointment was completed.", created_at: new Date("2023-11-03T18:47:43Z"), reply_type: "Acknowledgment", response_time_minutes: 72 }, { id: 246, ticket_id: 308, agent_id: 36, reply_text: "The report was escalated — urgent case, no further action.", created_at: new Date("2023-02-05T12:59:07Z"), reply_type: "Acknowledgment", response_time_minutes: 59 }, { id: 247, ticket_id: 442, agent_id: 50, reply_text: "The session was completed — incomplete case, no further action.", created_at: new Date("2023-07-12T17:46:07Z"), reply_type: "Acknowledgment", response_time_minutes: 54 }, { id: 248, ticket_id: 297, agent_id: 2, reply_text: "The appointment was resolved — late case, no further action.", created_at: new Date("2023-03-03T19:04:23Z"), reply_type: "Resolution", response_time_minutes: 55 }, { id: 249, ticket_id: 117, agent_id: 6, reply_text: "The supplier confirmed the details and the payment was updated.", created_at: new Date("2023-04-13T16:33:52Z"), reply_type: "Acknowledgment", response_time_minutes: 78 }, { id: 250, ticket_id: 72, agent_id: 3, reply_text: "The item was closed following a repeat review.", created_at: new Date("2023-05-09T18:22:06Z"), reply_type: "Acknowledgment", response_time_minutes: 74 }, { id: 251, ticket_id: 480, agent_id: 16, reply_text: "The record was updated — routine case, no further action.", created_at: new Date("2023-04-27T13:11:27Z"), reply_type: "Follow-up", response_time_minutes: 66 }, { id: 252, ticket_id: 477, agent_id: 49, reply_text: "An operator confirmed the details and the claim was escalated.", created_at: new Date("2023-09-02T12:36:07Z"), reply_type: "Acknowledgment", response_time_minutes: 72 }, { id: 253, ticket_id: 275, agent_id: 22, reply_text: "The ticket was resolved following an automatic review.", created_at: new Date("2023-02-24T18:51:08Z"), reply_type: "Acknowledgment", response_time_minutes: 29 }, { id: 254, ticket_id: 438, agent_id: 49, reply_text: "The team asked for a change and the delivery was resolved.", created_at: new Date("2023-09-09T09:05:24Z"), reply_type: "Follow-up", response_time_minutes: 89 }, { id: 255, ticket_id: 23, agent_id: 33, reply_text: "The team reported a duplicate issue; the account was replaced.", created_at: new Date("2023-05-12T19:04:59Z"), reply_type: "Acknowledgment", response_time_minutes: 42 }, { id: 256, ticket_id: 107, agent_id: 3, reply_text: "The claim was replaced following a repeat review.", created_at: new Date("2023-08-16T14:00:07Z"), reply_type: "Follow-up", response_time_minutes: 51 }, { id: 257, ticket_id: 98, agent_id: 6, reply_text: "The invoice was reopened following an urgent review.", created_at: new Date("2023-01-28T16:49:09Z"), reply_type: "Acknowledgment", response_time_minutes: 55 }, { id: 258, ticket_id: 417, agent_id: 26, reply_text: "The item was updated following an unusual review.", created_at: new Date("2023-09-10T09:37:42Z"), reply_type: "Acknowledgment", response_time_minutes: 59 }, { id: 259, ticket_id: 191, agent_id: 26, reply_text: "The request was approved — automatic case, no further action.", created_at: new Date("2023-04-12T11:03:59Z"), reply_type: "Acknowledgment", response_time_minutes: 43 }, { id: 260, ticket_id: 464, agent_id: 5, reply_text: "The invoice was closed — unusual case, no further action.", created_at: new Date("2023-03-18T05:43:38Z"), reply_type: "Resolution", response_time_minutes: 60 }, { id: 261, ticket_id: 378, agent_id: 9, reply_text: "Flagged as standard. The team escalated the document.", created_at: new Date("2023-11-05T11:14:24Z"), reply_type: "Resolution", response_time_minutes: 69 }, { id: 262, ticket_id: 181, agent_id: 14, reply_text: "Flagged as incomplete. The team reopened the session.", created_at: new Date("2023-08-13T19:53:35Z"), reply_type: "Acknowledgment", response_time_minutes: 47 }, { id: 263, ticket_id: 140, agent_id: 28, reply_text: "The customer confirmed the details and the claim was rejected.", created_at: new Date("2023-10-29T21:02:16Z"), reply_type: "Acknowledgment", response_time_minutes: 55 }, { id: 264, ticket_id: 204, agent_id: 4, reply_text: "No response from the supplier, so the appointment was approved.", created_at: new Date("2023-08-31T21:57:18Z"), reply_type: "Follow-up", response_time_minutes: 65 }, { id: 265, ticket_id: 496, agent_id: 26, reply_text: "No response from the customer, so the order was escalated.", created_at: new Date("2023-04-07T21:54:19Z"), reply_type: "Acknowledgment", response_time_minutes: 64 }, { id: 266, ticket_id: 450, agent_id: 37, reply_text: "An unusual invoice was completed the same day.", created_at: new Date("2023-06-01T17:17:30Z"), reply_type: "Resolution", response_time_minutes: 50 }, { id: 267, ticket_id: 332, agent_id: 22, reply_text: "The claim was closed following an automatic review.", created_at: new Date("2023-10-20T21:33:05Z"), reply_type: "Resolution", response_time_minutes: 85 }, { id: 268, ticket_id: 40, agent_id: 11, reply_text: "No response from the courier, so the request was cancelled.", created_at: new Date("2023-01-01T13:01:16Z"), reply_type: "Acknowledgment", response_time_minutes: 26 }, { id: 269, ticket_id: 270, agent_id: 39, reply_text: "Support confirmed the details and the refund was delayed.", created_at: new Date("2023-09-11T16:11:09Z"), reply_type: "Acknowledgment", response_time_minutes: 80 }, { id: 270, ticket_id: 125, agent_id: 28, reply_text: "No response from the customer, so the order was resolved.", created_at: new Date("2023-10-05T23:36:22Z"), reply_type: "Acknowledgment", response_time_minutes: 40 }, { id: 271, ticket_id: 320, agent_id: 31, reply_text: "Support reported a repeat issue; the item was updated.", created_at: new Date("2023-09-18T17:55:27Z"), reply_type: "Acknowledgment", response_time_minutes: 87 }, { id: 272, ticket_id: 365, agent_id: 42, reply_text: "No response from an operator, so the transfer was reopened.", created_at: new Date("2023-12-08T14:50:11Z"), reply_type: "Resolution", response_time_minutes: 15 }, { id: 273, ticket_id: 188, agent_id: 1, reply_text: "An automatic follow-up: the appointment was closed.", created_at: new Date("2023-04-13T17:51:17Z"), reply_type: "Follow-up", response_time_minutes: 21 }, { id: 274, ticket_id: 64, agent_id: 46, reply_text: "The account owner reported a routine issue; the document was updated.", created_at: new Date("2023-10-28T19:09:25Z"), reply_type: "Acknowledgment", response_time_minutes: 79 }, { id: 275, ticket_id: 492, agent_id: 46, reply_text: "No response from the account owner, so the ticket was replaced.", created_at: new Date("2023-06-20T01:46:50Z"), reply_type: "Follow-up", response_time_minutes: 58 }, { id: 276, ticket_id: 359, agent_id: 13, reply_text: "The supplier asked for a change and the payment was reopened.", created_at: new Date("2023-03-09T00:40:06Z"), reply_type: "Follow-up", response_time_minutes: 40 }, { id: 277, ticket_id: 440, agent_id: 19, reply_text: "A duplicate invoice was closed the same day.", created_at: new Date("2023-03-15T13:45:33Z"), reply_type: "Acknowledgment", response_time_minutes: 36 }, { id: 278, ticket_id: 297, agent_id: 32, reply_text: "No response from the supplier, so the request was replaced.", created_at: new Date("2023-07-02T12:29:33Z"), reply_type: "Resolution", response_time_minutes: 22 }, { id: 279, ticket_id: 214, agent_id: 12, reply_text: "The document was confirmed following an automatic review.", created_at: new Date("2023-09-12T12:56:24Z"), reply_type: "Follow-up", response_time_minutes: 53 }, { id: 280, ticket_id: 66, agent_id: 21, reply_text: "The report was updated after a routine check.", created_at: new Date("2023-11-03T16:15:27Z"), reply_type: "Acknowledgment", response_time_minutes: 48 }, { id: 281, ticket_id: 489, agent_id: 30, reply_text: "A routine invoice was rejected the same day.", created_at: new Date("2023-02-23T20:24:55Z"), reply_type: "Acknowledgment", response_time_minutes: 86 }, { id: 282, ticket_id: 475, agent_id: 16, reply_text: "No response from the team, so the request was escalated.", created_at: new Date("2023-05-24T07:00:55Z"), reply_type: "Follow-up", response_time_minutes: 44 }, { id: 283, ticket_id: 74, agent_id: 33, reply_text: "The session was cancelled — standard case, no further action.", created_at: new Date("2023-07-04T20:09:57Z"), reply_type: "Resolution", response_time_minutes: 29 }, { id: 284, ticket_id: 140, agent_id: 41, reply_text: "The reviewer reported an urgent issue; the order was replaced.", created_at: new Date("2023-08-28T02:10:01Z"), reply_type: "Acknowledgment", response_time_minutes: 99 }, { id: 285, ticket_id: 373, agent_id: 5, reply_text: "A standard follow-up: the payment was refunded.", created_at: new Date("2023-09-03T11:38:20Z"), reply_type: "Follow-up", response_time_minutes: 58 }, { id: 286, ticket_id: 5, agent_id: 28, reply_text: "The account was resolved — routine case, no further action.", created_at: new Date("2023-12-05T12:34:07Z"), reply_type: "Acknowledgment", response_time_minutes: 74 }, { id: 287, ticket_id: 277, agent_id: 12, reply_text: "Support reported a duplicate issue; the document was delayed.", created_at: new Date("2023-09-15T18:28:41Z"), reply_type: "Resolution", response_time_minutes: 43 }, { id: 288, ticket_id: 356, agent_id: 7, reply_text: "A manual account was closed the same day.", created_at: new Date("2023-02-21T17:34:00Z"), reply_type: "Acknowledgment", response_time_minutes: 79 }, { id: 289, ticket_id: 132, agent_id: 49, reply_text: "No response from the reviewer, so the document was rejected.", created_at: new Date("2023-07-14T12:13:48Z"), reply_type: "Resolution", response_time_minutes: 54 }, { id: 290, ticket_id: 362, agent_id: 24, reply_text: "The courier asked for a change and the record was reviewed.", created_at: new Date("2023-01-27T21:24:32Z"), reply_type: "Acknowledgment", response_time_minutes: 79 }, { id: 291, ticket_id: 98, agent_id: 1, reply_text: "The team confirmed the details and the report was reviewed.", created_at: new Date("2023-02-08T12:28:51Z"), reply_type: "Resolution", response_time_minutes: 56 }, { id: 292, ticket_id: 309, agent_id: 25, reply_text: "Support reported a manual issue; the transfer was closed.", created_at: new Date("2023-05-08T14:06:56Z"), reply_type: "Acknowledgment", response_time_minutes: 62 }, { id: 293, ticket_id: 374, agent_id: 12, reply_text: "The document was escalated after an urgent check.", created_at: new Date("2023-12-09T12:52:06Z"), reply_type: "Follow-up", response_time_minutes: 67 }, { id: 294, ticket_id: 295, agent_id: 50, reply_text: "No response from the account owner, so the request was processed.", created_at: new Date("2023-05-15T09:59:16Z"), reply_type: "Acknowledgment", response_time_minutes: 74 }, { id: 295, ticket_id: 209, agent_id: 36, reply_text: "Flagged as repeat. The team updated the booking.", created_at: new Date("2023-01-14T12:13:32Z"), reply_type: "Follow-up", response_time_minutes: 83 }, { id: 296, ticket_id: 164, agent_id: 49, reply_text: "The reviewer asked for a change and the invoice was reviewed.", created_at: new Date("2023-11-06T22:28:15Z"), reply_type: "Acknowledgment", response_time_minutes: 52 }, { id: 297, ticket_id: 469, agent_id: 47, reply_text: "Flagged as urgent. The courier approved the session.", created_at: new Date("2023-05-27T14:24:43Z"), reply_type: "Resolution", response_time_minutes: 71 }, { id: 298, ticket_id: 53, agent_id: 3, reply_text: "Support confirmed the details and the delivery was rescheduled.", created_at: new Date("2023-09-23T10:08:06Z"), reply_type: "Resolution", response_time_minutes: 62 }, { id: 299, ticket_id: 149, agent_id: 14, reply_text: "No response from the account owner, so the transfer was reviewed.", created_at: new Date("2023-05-09T16:52:09Z"), reply_type: "Acknowledgment", response_time_minutes: 73 }, { id: 300, ticket_id: 107, agent_id: 41, reply_text: "The team confirmed the details and the document was reopened.", created_at: new Date("2023-07-13T15:42:06Z"), reply_type: "Acknowledgment", response_time_minutes: 75 }, { id: 301, ticket_id: 241, agent_id: 6, reply_text: "An automatic request was reviewed the same day.", created_at: new Date("2023-06-08T17:09:03Z"), reply_type: "Acknowledgment", response_time_minutes: 56 }, { id: 302, ticket_id: 418, agent_id: 36, reply_text: "Flagged as automatic. The team reopened the refund.", created_at: new Date("2023-12-30T10:32:11Z"), reply_type: "Acknowledgment", response_time_minutes: 54 }, { id: 303, ticket_id: 440, agent_id: 15, reply_text: "The report was processed — routine case, no further action.", created_at: new Date("2023-02-26T15:53:50Z"), reply_type: "Acknowledgment", response_time_minutes: 20 }, { id: 304, ticket_id: 354, agent_id: 45, reply_text: "The refund was refunded — late case, no further action.", created_at: new Date("2023-03-21T22:28:25Z"), reply_type: "Follow-up", response_time_minutes: 39 }, { id: 305, ticket_id: 105, agent_id: 37, reply_text: "Flagged as duplicate. The team delayed the report.", created_at: new Date("2023-07-13T12:20:57Z"), reply_type: "Acknowledgment", response_time_minutes: 62 }, { id: 306, ticket_id: 494, agent_id: 29, reply_text: "An incomplete refund was resolved the same day.", created_at: new Date("2023-03-30T19:07:07Z"), reply_type: "Follow-up", response_time_minutes: 98 }, { id: 307, ticket_id: 406, agent_id: 41, reply_text: "Support asked for a change and the appointment was reopened.", created_at: new Date("2023-07-21T15:57:18Z"), reply_type: "Acknowledgment", response_time_minutes: 41 }, { id: 308, ticket_id: 411, agent_id: 24, reply_text: "The invoice was cancelled after a standard check.", created_at: new Date("2023-01-03T01:24:44Z"), reply_type: "Acknowledgment", response_time_minutes: 54 }, { id: 309, ticket_id: 309, agent_id: 17, reply_text: "A minor follow-up: the appointment was completed.", created_at: new Date("2023-01-18T22:52:55Z"), reply_type: "Follow-up", response_time_minutes: 26 }, { id: 310, ticket_id: 347, agent_id: 32, reply_text: "The courier reported an incomplete issue; the ticket was refunded.", created_at: new Date("2023-04-29T10:43:26Z"), reply_type: "Resolution", response_time_minutes: 64 }, { id: 311, ticket_id: 8, agent_id: 44, reply_text: "The request was replaced — routine case, no further action.", created_at: new Date("2023-03-30T22:00:07Z"), reply_type: "Acknowledgment", response_time_minutes: 52 }, { id: 312, ticket_id: 10, agent_id: 26, reply_text: "The refund was replaced after a partial check.", created_at: new Date("2023-11-06T18:42:26Z"), reply_type: "Acknowledgment", response_time_minutes: 50 }, { id: 313, ticket_id: 469, agent_id: 40, reply_text: "Flagged as automatic. An operator confirmed the transfer.", created_at: new Date("2023-01-10T21:02:52Z"), reply_type: "Follow-up", response_time_minutes: 56 }, { id: 314, ticket_id: 109, agent_id: 42, reply_text: "The appointment was reviewed — routine case, no further action.", created_at: new Date("2023-10-29T18:15:23Z"), reply_type: "Follow-up", response_time_minutes: 75 }, { id: 315, ticket_id: 389, agent_id: 50, reply_text: "Flagged as manual. The customer completed the delivery.", created_at: new Date("2023-07-17T16:56:00Z"), reply_type: "Acknowledgment", response_time_minutes: 35 }, { id: 316, ticket_id: 59, agent_id: 48, reply_text: "A standard ticket was replaced the same day.", created_at: new Date("2023-02-03T23:01:00Z"), reply_type: "Acknowledgment", response_time_minutes: 42 }, { id: 317, ticket_id: 443, agent_id: 42, reply_text: "A repeat follow-up: the document was replaced.", created_at: new Date("2023-05-15T11:45:00Z"), reply_type: "Acknowledgment", response_time_minutes: 36 }, { id: 318, ticket_id: 362, agent_id: 6, reply_text: "The item was reviewed — duplicate case, no further action.", created_at: new Date("2023-09-15T11:37:42Z"), reply_type: "Acknowledgment", response_time_minutes: 31 }, { id: 319, ticket_id: 42, agent_id: 2, reply_text: "The transfer was resolved — partial case, no further action.", created_at: new Date("2023-11-06T16:48:27Z"), reply_type: "Resolution", response_time_minutes: 72 }, { id: 320, ticket_id: 296, agent_id: 23, reply_text: "The shipment was delayed after a routine check.", created_at: new Date("2023-11-07T16:41:14Z"), reply_type: "Acknowledgment", response_time_minutes: 92 }, { id: 321, ticket_id: 482, agent_id: 25, reply_text: "Flagged as manual. Support reviewed the account.", created_at: new Date("2023-09-19T10:40:20Z"), reply_type: "Follow-up", response_time_minutes: 44 }, { id: 322, ticket_id: 242, agent_id: 18, reply_text: "The report was reopened — routine case, no further action.", created_at: new Date("2023-04-10T20:19:58Z"), reply_type: "Acknowledgment", response_time_minutes: 85 }, { id: 323, ticket_id: 449, agent_id: 22, reply_text: "The customer confirmed the details and the shipment was completed.", created_at: new Date("2023-01-06T18:09:33Z"), reply_type: "Follow-up", response_time_minutes: 76 }, { id: 324, ticket_id: 104, agent_id: 28, reply_text: "A duplicate follow-up: the refund was resolved.", created_at: new Date("2023-05-04T10:40:48Z"), reply_type: "Acknowledgment", response_time_minutes: 72 }, { id: 325, ticket_id: 437, agent_id: 48, reply_text: "The account owner reported an unusual issue; the ticket was closed.", created_at: new Date("2023-10-15T04:44:22Z"), reply_type: "Resolution", response_time_minutes: 51 }, { id: 326, ticket_id: 142, agent_id: 17, reply_text: "The record was delayed after an urgent check.", created_at: new Date("2023-04-18T17:16:10Z"), reply_type: "Follow-up", response_time_minutes: 36 }, { id: 327, ticket_id: 225, agent_id: 37, reply_text: "A routine ticket was resolved the same day.", created_at: new Date("2023-01-31T11:31:19Z"), reply_type: "Acknowledgment", response_time_minutes: 27 }, { id: 328, ticket_id: 52, agent_id: 16, reply_text: "Flagged as minor. The reviewer rejected the payment.", created_at: new Date("2023-12-19T15:56:03Z"), reply_type: "Acknowledgment", response_time_minutes: 73 }, { id: 329, ticket_id: 13, agent_id: 11, reply_text: "The report was reviewed following an unusual review.", created_at: new Date("2023-08-13T08:58:23Z"), reply_type: "Resolution", response_time_minutes: 60 }, { id: 330, ticket_id: 410, agent_id: 36, reply_text: "A repeat payment was refunded the same day.", created_at: new Date("2023-01-14T11:34:25Z"), reply_type: "Resolution", response_time_minutes: 50 }, { id: 331, ticket_id: 96, agent_id: 24, reply_text: "A duplicate transfer was confirmed the same day.", created_at: new Date("2023-03-07T10:03:28Z"), reply_type: "Resolution", response_time_minutes: 86 }, { id: 332, ticket_id: 352, agent_id: 31, reply_text: "The item was approved after a manual check.", created_at: new Date("2023-03-18T10:42:03Z"), reply_type: "Acknowledgment", response_time_minutes: 52 }, { id: 333, ticket_id: 89, agent_id: 29, reply_text: "No response from the customer, so the invoice was reviewed.", created_at: new Date("2023-09-01T16:42:15Z"), reply_type: "Acknowledgment", response_time_minutes: 35 }, { id: 334, ticket_id: 458, agent_id: 24, reply_text: "The courier asked for a change and the item was processed.", created_at: new Date("2023-10-09T17:40:05Z"), reply_type: "Follow-up", response_time_minutes: 69 }, { id: 335, ticket_id: 370, agent_id: 42, reply_text: "The reviewer reported a late issue; the appointment was processed.", created_at: new Date("2023-06-20T12:03:41Z"), reply_type: "Follow-up", response_time_minutes: 86 }, { id: 336, ticket_id: 38, agent_id: 39, reply_text: "The ticket was rescheduled following a late review.", created_at: new Date("2023-02-03T19:29:23Z"), reply_type: "Resolution", response_time_minutes: 64 }, { id: 337, ticket_id: 310, agent_id: 43, reply_text: "Flagged as unusual. The supplier completed the order.", created_at: new Date("2023-06-02T13:49:17Z"), reply_type: "Acknowledgment", response_time_minutes: 48 }, { id: 338, ticket_id: 445, agent_id: 11, reply_text: "The reviewer asked for a change and the delivery was cancelled.", created_at: new Date("2023-06-15T20:46:45Z"), reply_type: "Acknowledgment", response_time_minutes: 19 }, { id: 339, ticket_id: 486, agent_id: 12, reply_text: "A standard invoice was reviewed the same day.", created_at: new Date("2023-04-16T12:33:54Z"), reply_type: "Acknowledgment", response_time_minutes: 80 }, { id: 340, ticket_id: 436, agent_id: 16, reply_text: "The request was escalated — manual case, no further action.", created_at: new Date("2023-03-12T17:28:59Z"), reply_type: "Acknowledgment", response_time_minutes: 60 }, { id: 341, ticket_id: 486, agent_id: 18, reply_text: "The booking was reviewed — late case, no further action.", created_at: new Date("2023-09-29T07:47:25Z"), reply_type: "Acknowledgment", response_time_minutes: 49 }, { id: 342, ticket_id: 112, agent_id: 9, reply_text: "The report was delayed following an urgent review.", created_at: new Date("2023-12-14T18:46:50Z"), reply_type: "Resolution", response_time_minutes: 84 }, { id: 343, ticket_id: 436, agent_id: 17, reply_text: "A standard follow-up: the delivery was confirmed.", created_at: new Date("2023-11-22T00:57:01Z"), reply_type: "Acknowledgment", response_time_minutes: 69 }, { id: 344, ticket_id: 395, agent_id: 1, reply_text: "No response from the customer, so the item was rejected.", created_at: new Date("2023-11-16T19:16:57Z"), reply_type: "Acknowledgment", response_time_minutes: 70 }, { id: 345, ticket_id: 415, agent_id: 49, reply_text: "The transfer was replaced after an incomplete check.", created_at: new Date("2023-10-09T12:32:55Z"), reply_type: "Acknowledgment", response_time_minutes: 50 }, { id: 346, ticket_id: 330, agent_id: 38, reply_text: "The session was updated after an incomplete check.", created_at: new Date("2023-04-15T11:52:47Z"), reply_type: "Resolution", response_time_minutes: 53 }, { id: 347, ticket_id: 343, agent_id: 18, reply_text: "The document was rescheduled after a routine check.", created_at: new Date("2023-06-25T17:33:41Z"), reply_type: "Resolution", response_time_minutes: 64 }, { id: 348, ticket_id: 84, agent_id: 27, reply_text: "Support reported a partial issue; the account was reopened.", created_at: new Date("2023-04-17T16:36:20Z"), reply_type: "Acknowledgment", response_time_minutes: 51 }, { id: 349, ticket_id: 45, agent_id: 2, reply_text: "The invoice was reviewed following a late review.", created_at: new Date("2023-05-25T08:49:48Z"), reply_type: "Acknowledgment", response_time_minutes: 58 }, { id: 350, ticket_id: 166, agent_id: 46, reply_text: "The claim was approved after a partial check.", created_at: new Date("2023-02-14T12:36:30Z"), reply_type: "Acknowledgment", response_time_minutes: 59 }, { id: 351, ticket_id: 103, agent_id: 36, reply_text: "The account owner reported an automatic issue; the payment was closed.", created_at: new Date("2023-06-04T18:35:45Z"), reply_type: "Acknowledgment", response_time_minutes: 66 }, { id: 352, ticket_id: 403, agent_id: 17, reply_text: "The document was confirmed after a repeat check.", created_at: new Date("2023-07-22T09:54:15Z"), reply_type: "Follow-up", response_time_minutes: 61 }, { id: 353, ticket_id: 404, agent_id: 1, reply_text: "The customer reported a late issue; the item was rejected.", created_at: new Date("2023-06-27T20:07:26Z"), reply_type: "Acknowledgment", response_time_minutes: 61 }, { id: 354, ticket_id: 250, agent_id: 32, reply_text: "The request was closed following an automatic review.", created_at: new Date("2023-03-25T14:13:16Z"), reply_type: "Acknowledgment", response_time_minutes: 79 }, { id: 355, ticket_id: 461, agent_id: 21, reply_text: "Support asked for a change and the order was rescheduled.", created_at: new Date("2023-07-25T21:37:42Z"), reply_type: "Acknowledgment", response_time_minutes: 64 }, { id: 356, ticket_id: 262, agent_id: 1, reply_text: "A partial follow-up: the report was closed.", created_at: new Date("2023-07-24T14:36:05Z"), reply_type: "Resolution", response_time_minutes: 53 }, { id: 357, ticket_id: 287, agent_id: 14, reply_text: "Flagged as duplicate. The customer delayed the refund.", created_at: new Date("2023-08-23T06:12:34Z"), reply_type: "Resolution", response_time_minutes: 93 }, { id: 358, ticket_id: 437, agent_id: 17, reply_text: "The delivery was rejected — standard case, no further action.", created_at: new Date("2023-03-18T15:48:49Z"), reply_type: "Resolution", response_time_minutes: 77 }, { id: 359, ticket_id: 301, agent_id: 7, reply_text: "No response from the reviewer, so the record was completed.", created_at: new Date("2023-09-03T15:00:06Z"), reply_type: "Resolution", response_time_minutes: 37 }, { id: 360, ticket_id: 207, agent_id: 47, reply_text: "The refund was resolved after a minor check.", created_at: new Date("2023-04-13T18:20:49Z"), reply_type: "Resolution", response_time_minutes: 53 }, { id: 361, ticket_id: 468, agent_id: 45, reply_text: "No response from the account owner, so the shipment was updated.", created_at: new Date("2023-08-14T09:18:42Z"), reply_type: "Resolution", response_time_minutes: 46 }, { id: 362, ticket_id: 79, agent_id: 32, reply_text: "A partial claim was rejected the same day.", created_at: new Date("2023-07-30T18:12:36Z"), reply_type: "Acknowledgment", response_time_minutes: 90 }, { id: 363, ticket_id: 115, agent_id: 46, reply_text: "The supplier confirmed the details and the claim was delayed.", created_at: new Date("2023-07-07T07:29:16Z"), reply_type: "Resolution", response_time_minutes: 34 }, { id: 364, ticket_id: 329, agent_id: 16, reply_text: "An urgent appointment was delayed the same day.", created_at: new Date("2023-01-20T10:27:38Z"), reply_type: "Acknowledgment", response_time_minutes: 83 }, { id: 365, ticket_id: 270, agent_id: 50, reply_text: "The account owner confirmed the details and the document was rejected.", created_at: new Date("2023-10-11T18:25:27Z"), reply_type: "Acknowledgment", response_time_minutes: 68 }, { id: 366, ticket_id: 59, agent_id: 32, reply_text: "The refund was escalated following an unusual review.", created_at: new Date("2023-01-24T11:43:58Z"), reply_type: "Resolution", response_time_minutes: 39 }, { id: 367, ticket_id: 32, agent_id: 3, reply_text: "The supplier confirmed the details and the refund was completed.", created_at: new Date("2023-02-21T02:06:23Z"), reply_type: "Follow-up", response_time_minutes: 74 }, { id: 368, ticket_id: 18, agent_id: 7, reply_text: "Flagged as urgent. The team confirmed the request.", created_at: new Date("2023-09-30T15:45:53Z"), reply_type: "Resolution", response_time_minutes: 77 }, { id: 369, ticket_id: 119, agent_id: 45, reply_text: "The payment was confirmed after a minor check.", created_at: new Date("2023-04-29T06:43:56Z"), reply_type: "Acknowledgment", response_time_minutes: 76 }, { id: 370, ticket_id: 146, agent_id: 23, reply_text: "A standard follow-up: the order was reopened.", created_at: new Date("2023-01-18T06:50:13Z"), reply_type: "Resolution", response_time_minutes: 60 }, { id: 371, ticket_id: 257, agent_id: 39, reply_text: "No response from support, so the ticket was reviewed.", created_at: new Date("2023-01-08T17:36:35Z"), reply_type: "Follow-up", response_time_minutes: 70 }, { id: 372, ticket_id: 476, agent_id: 24, reply_text: "The shipment was delayed — minor case, no further action.", created_at: new Date("2023-07-14T11:13:58Z"), reply_type: "Follow-up", response_time_minutes: 44 }, { id: 373, ticket_id: 306, agent_id: 36, reply_text: "The customer asked for a change and the report was refunded.", created_at: new Date("2023-04-29T16:00:39Z"), reply_type: "Resolution", response_time_minutes: 33 }, { id: 374, ticket_id: 94, agent_id: 50, reply_text: "Flagged as urgent. The reviewer resolved the claim.", created_at: new Date("2023-07-03T11:48:07Z"), reply_type: "Follow-up", response_time_minutes: 44 }, { id: 375, ticket_id: 433, agent_id: 48, reply_text: "The transfer was cancelled after a minor check.", created_at: new Date("2023-08-14T10:28:41Z"), reply_type: "Follow-up", response_time_minutes: 64 }, { id: 376, ticket_id: 229, agent_id: 46, reply_text: "The customer confirmed the details and the session was rejected.", created_at: new Date("2023-03-14T12:27:33Z"), reply_type: "Resolution", response_time_minutes: 49 }, { id: 377, ticket_id: 104, agent_id: 31, reply_text: "The reviewer reported a partial issue; the request was refunded.", created_at: new Date("2023-03-06T18:58:57Z"), reply_type: "Acknowledgment", response_time_minutes: 27 }, { id: 378, ticket_id: 250, agent_id: 12, reply_text: "Flagged as manual. An operator closed the item.", created_at: new Date("2023-06-22T10:09:44Z"), reply_type: "Acknowledgment", response_time_minutes: 42 }, { id: 379, ticket_id: 98, agent_id: 8, reply_text: "The courier asked for a change and the appointment was replaced.", created_at: new Date("2023-05-16T20:26:09Z"), reply_type: "Acknowledgment", response_time_minutes: 68 }, { id: 380, ticket_id: 346, agent_id: 50, reply_text: "The session was resolved after a minor check.", created_at: new Date("2023-11-27T18:17:49Z"), reply_type: "Resolution", response_time_minutes: 72 }, { id: 381, ticket_id: 139, agent_id: 14, reply_text: "The account was closed after an incomplete check.", created_at: new Date("2023-01-08T20:40:04Z"), reply_type: "Follow-up", response_time_minutes: 79 }, { id: 382, ticket_id: 36, agent_id: 33, reply_text: "The team asked for a change and the delivery was approved.", created_at: new Date("2023-03-29T11:11:08Z"), reply_type: "Acknowledgment", response_time_minutes: 73 }, { id: 383, ticket_id: 393, agent_id: 37, reply_text: "A minor invoice was replaced the same day.", created_at: new Date("2023-07-25T10:31:22Z"), reply_type: "Resolution", response_time_minutes: 23 }, { id: 384, ticket_id: 470, agent_id: 48, reply_text: "Flagged as repeat. The supplier updated the invoice.", created_at: new Date("2023-05-12T19:16:40Z"), reply_type: "Resolution", response_time_minutes: 85 }, { id: 385, ticket_id: 371, agent_id: 7, reply_text: "An unusual account was approved the same day.", created_at: new Date("2023-06-05T17:48:13Z"), reply_type: "Acknowledgment", response_time_minutes: 86 }, { id: 386, ticket_id: 467, agent_id: 20, reply_text: "Flagged as incomplete. Support reopened the request.", created_at: new Date("2023-07-03T14:33:21Z"), reply_type: "Acknowledgment", response_time_minutes: 97 }, { id: 387, ticket_id: 309, agent_id: 48, reply_text: "The session was reviewed following an automatic review.", created_at: new Date("2023-01-27T20:42:16Z"), reply_type: "Resolution", response_time_minutes: 38 }, { id: 388, ticket_id: 381, agent_id: 19, reply_text: "An incomplete follow-up: the invoice was delayed.", created_at: new Date("2023-06-04T21:15:18Z"), reply_type: "Acknowledgment", response_time_minutes: 60 }, { id: 389, ticket_id: 488, agent_id: 13, reply_text: "The reviewer confirmed the details and the item was reopened.", created_at: new Date("2023-10-20T20:39:02Z"), reply_type: "Acknowledgment", response_time_minutes: 58 }, { id: 390, ticket_id: 284, agent_id: 25, reply_text: "Flagged as partial. The account owner replaced the document.", created_at: new Date("2023-01-18T16:29:34Z"), reply_type: "Acknowledgment", response_time_minutes: 67 }, { id: 391, ticket_id: 424, agent_id: 30, reply_text: "An unusual follow-up: the item was rejected.", created_at: new Date("2023-03-09T17:40:38Z"), reply_type: "Follow-up", response_time_minutes: 89 }, { id: 392, ticket_id: 171, agent_id: 7, reply_text: "The team confirmed the details and the report was rejected.", created_at: new Date("2023-08-23T12:11:32Z"), reply_type: "Resolution", response_time_minutes: 88 }, { id: 393, ticket_id: 123, agent_id: 8, reply_text: "The document was resolved after a repeat check.", created_at: new Date("2023-09-12T11:43:29Z"), reply_type: "Acknowledgment", response_time_minutes: 70 }, { id: 394, ticket_id: 309, agent_id: 40, reply_text: "The account owner asked for a change and the request was resolved.", created_at: new Date("2023-04-15T13:43:08Z"), reply_type: "Acknowledgment", response_time_minutes: 93 }, { id: 395, ticket_id: 225, agent_id: 20, reply_text: "An operator asked for a change and the shipment was resolved.", created_at: new Date("2023-02-24T16:56:20Z"), reply_type: "Resolution", response_time_minutes: 67 }, { id: 396, ticket_id: 380, agent_id: 34, reply_text: "Flagged as repeat. Support reviewed the booking.", created_at: new Date("2023-02-03T08:23:23Z"), reply_type: "Acknowledgment", response_time_minutes: 45 }, { id: 397, ticket_id: 206, agent_id: 14, reply_text: "The reviewer reported a standard issue; the appointment was refunded.", created_at: new Date("2023-03-16T16:16:49Z"), reply_type: "Follow-up", response_time_minutes: 62 }, { id: 398, ticket_id: 183, agent_id: 45, reply_text: "A minor follow-up: the document was escalated.", created_at: new Date("2023-06-28T09:49:04Z"), reply_type: "Acknowledgment", response_time_minutes: 45 }, { id: 399, ticket_id: 497, agent_id: 5, reply_text: "The claim was rejected following a duplicate review.", created_at: new Date("2023-12-27T21:50:25Z"), reply_type: "Acknowledgment", response_time_minutes: 26 }, { id: 400, ticket_id: 470, agent_id: 27, reply_text: "The supplier asked for a change and the document was reviewed.", created_at: new Date("2023-03-11T15:52:53Z"), reply_type: "Acknowledgment", response_time_minutes: 42 }, { id: 401, ticket_id: 187, agent_id: 7, reply_text: "The account owner confirmed the details and the account was delayed.", created_at: new Date("2023-11-04T11:10:42Z"), reply_type: "Acknowledgment", response_time_minutes: 48 }, { id: 402, ticket_id: 409, agent_id: 18, reply_text: "A standard document was updated the same day.", created_at: new Date("2023-09-02T21:27:24Z"), reply_type: "Resolution", response_time_minutes: 46 }, { id: 403, ticket_id: 249, agent_id: 35, reply_text: "The customer confirmed the details and the request was refunded.", created_at: new Date("2023-10-08T20:11:47Z"), reply_type: "Acknowledgment", response_time_minutes: 31 }, { id: 404, ticket_id: 368, agent_id: 38, reply_text: "The reviewer confirmed the details and the order was updated.", created_at: new Date("2023-12-26T19:04:54Z"), reply_type: "Follow-up", response_time_minutes: 75 }, { id: 405, ticket_id: 458, agent_id: 23, reply_text: "No response from an operator, so the order was cancelled.", created_at: new Date("2023-01-03T15:04:38Z"), reply_type: "Acknowledgment", response_time_minutes: 47 }, { id: 406, ticket_id: 458, agent_id: 5, reply_text: "No response from the courier, so the claim was completed.", created_at: new Date("2023-04-17T13:50:59Z"), reply_type: "Acknowledgment", response_time_minutes: 52 }, { id: 407, ticket_id: 100, agent_id: 6, reply_text: "The booking was closed after a routine check.", created_at: new Date("2023-10-06T09:33:12Z"), reply_type: "Resolution", response_time_minutes: 37 }, { id: 408, ticket_id: 335, agent_id: 44, reply_text: "An operator reported an urgent issue; the record was cancelled.", created_at: new Date("2023-01-24T10:59:38Z"), reply_type: "Acknowledgment", response_time_minutes: 83 }, { id: 409, ticket_id: 329, agent_id: 8, reply_text: "An operator confirmed the details and the document was approved.", created_at: new Date("2023-05-06T18:05:47Z"), reply_type: "Resolution", response_time_minutes: 60 }, { id: 410, ticket_id: 381, agent_id: 50, reply_text: "No response from the customer, so the payment was approved.", created_at: new Date("2023-12-02T00:57:19Z"), reply_type: "Acknowledgment", response_time_minutes: 76 }, { id: 411, ticket_id: 480, agent_id: 36, reply_text: "The item was reviewed — routine case, no further action.", created_at: new Date("2023-04-14T20:47:56Z"), reply_type: "Acknowledgment", response_time_minutes: 62 }, { id: 412, ticket_id: 258, agent_id: 4, reply_text: "The reviewer reported a minor issue; the ticket was rejected.", created_at: new Date("2023-02-21T11:48:12Z"), reply_type: "Resolution", response_time_minutes: 74 }, { id: 413, ticket_id: 138, agent_id: 22, reply_text: "The courier reported a routine issue; the record was delayed.", created_at: new Date("2023-08-07T11:55:18Z"), reply_type: "Resolution", response_time_minutes: 72 }, { id: 414, ticket_id: 54, agent_id: 47, reply_text: "An automatic refund was reopened the same day.", created_at: new Date("2023-09-15T14:20:29Z"), reply_type: "Resolution", response_time_minutes: 49 }, { id: 415, ticket_id: 248, agent_id: 37, reply_text: "The supplier asked for a change and the delivery was rescheduled.", created_at: new Date("2023-09-16T08:16:05Z"), reply_type: "Acknowledgment", response_time_minutes: 48 }, { id: 416, ticket_id: 268, agent_id: 38, reply_text: "The appointment was rejected after a late check.", created_at: new Date("2023-05-05T09:24:33Z"), reply_type: "Follow-up", response_time_minutes: 47 }, { id: 417, ticket_id: 243, agent_id: 4, reply_text: "The customer confirmed the details and the booking was replaced.", created_at: new Date("2023-10-18T20:38:54Z"), reply_type: "Acknowledgment", response_time_minutes: 31 }, { id: 418, ticket_id: 383, agent_id: 41, reply_text: "The document was refunded following a repeat review.", created_at: new Date("2023-04-17T11:26:27Z"), reply_type: "Resolution", response_time_minutes: 74 }, { id: 419, ticket_id: 480, agent_id: 23, reply_text: "An operator reported a late issue; the request was reopened.", created_at: new Date("2023-11-19T11:18:51Z"), reply_type: "Acknowledgment", response_time_minutes: 61 }, { id: 420, ticket_id: 184, agent_id: 25, reply_text: "Flagged as incomplete. The team delayed the order.", created_at: new Date("2023-12-06T12:03:40Z"), reply_type: "Acknowledgment", response_time_minutes: 79 }, { id: 421, ticket_id: 269, agent_id: 46, reply_text: "Flagged as urgent. The team resolved the request.", created_at: new Date("2023-12-11T16:58:08Z"), reply_type: "Follow-up", response_time_minutes: 67 }, { id: 422, ticket_id: 276, agent_id: 11, reply_text: "The record was resolved following a duplicate review.", created_at: new Date("2023-09-23T18:21:40Z"), reply_type: "Follow-up", response_time_minutes: 41 }, { id: 423, ticket_id: 263, agent_id: 45, reply_text: "The shipment was processed — late case, no further action.", created_at: new Date("2023-01-28T13:47:37Z"), reply_type: "Acknowledgment", response_time_minutes: 78 }, { id: 424, ticket_id: 255, agent_id: 48, reply_text: "The supplier reported a standard issue; the request was completed.", created_at: new Date("2023-09-24T13:57:28Z"), reply_type: "Acknowledgment", response_time_minutes: 43 }, { id: 425, ticket_id: 38, agent_id: 8, reply_text: "An operator reported an automatic issue; the request was escalated.", created_at: new Date("2023-07-12T19:05:38Z"), reply_type: "Follow-up", response_time_minutes: 38 }, { id: 426, ticket_id: 468, agent_id: 49, reply_text: "No response from an operator, so the item was resolved.", created_at: new Date("2023-03-15T20:56:39Z"), reply_type: "Resolution", response_time_minutes: 41 }, { id: 427, ticket_id: 153, agent_id: 46, reply_text: "The team asked for a change and the item was confirmed.", created_at: new Date("2023-01-23T08:51:40Z"), reply_type: "Resolution", response_time_minutes: 58 }, { id: 428, ticket_id: 17, agent_id: 30, reply_text: "A partial follow-up: the appointment was updated.", created_at: new Date("2023-08-25T13:21:20Z"), reply_type: "Acknowledgment", response_time_minutes: 56 }, { id: 429, ticket_id: 250, agent_id: 12, reply_text: "The courier confirmed the details and the delivery was updated.", created_at: new Date("2023-04-26T17:25:35Z"), reply_type: "Follow-up", response_time_minutes: 59 }, { id: 430, ticket_id: 439, agent_id: 35, reply_text: "Flagged as urgent. The supplier escalated the record.", created_at: new Date("2023-10-28T10:22:24Z"), reply_type: "Acknowledgment", response_time_minutes: 45 }, { id: 431, ticket_id: 263, agent_id: 42, reply_text: "The delivery was replaced — urgent case, no further action.", created_at: new Date("2023-03-14T12:41:57Z"), reply_type: "Acknowledgment", response_time_minutes: 37 }, { id: 432, ticket_id: 159, agent_id: 32, reply_text: "The transfer was cancelled following a repeat review.", created_at: new Date("2023-09-24T14:21:31Z"), reply_type: "Acknowledgment", response_time_minutes: 54 }, { id: 433, ticket_id: 110, agent_id: 29, reply_text: "The customer reported a duplicate issue; the ticket was updated.", created_at: new Date("2023-07-01T10:25:07Z"), reply_type: "Follow-up", response_time_minutes: 55 }, { id: 434, ticket_id: 187, agent_id: 13, reply_text: "The invoice was closed — urgent case, no further action.", created_at: new Date("2023-07-07T11:12:12Z"), reply_type: "Acknowledgment", response_time_minutes: 69 }, { id: 435, ticket_id: 145, agent_id: 22, reply_text: "The appointment was replaced — duplicate case, no further action.", created_at: new Date("2023-02-17T16:38:38Z"), reply_type: "Acknowledgment", response_time_minutes: 36 }, { id: 436, ticket_id: 140, agent_id: 23, reply_text: "The supplier asked for a change and the delivery was approved.", created_at: new Date("2023-12-29T21:31:28Z"), reply_type: "Follow-up", response_time_minutes: 35 }, { id: 437, ticket_id: 362, agent_id: 13, reply_text: "The refund was completed after a partial check.", created_at: new Date("2023-11-23T12:55:37Z"), reply_type: "Resolution", response_time_minutes: 60 }, { id: 438, ticket_id: 46, agent_id: 4, reply_text: "An automatic delivery was approved the same day.", created_at: new Date("2023-11-28T17:20:29Z"), reply_type: "Resolution", response_time_minutes: 50 }, { id: 439, ticket_id: 46, agent_id: 13, reply_text: "An automatic appointment was delayed the same day.", created_at: new Date("2023-02-07T08:37:20Z"), reply_type: "Acknowledgment", response_time_minutes: 58 }, { id: 440, ticket_id: 43, agent_id: 3, reply_text: "No response from the team, so the order was reviewed.", created_at: new Date("2023-08-29T10:23:27Z"), reply_type: "Resolution", response_time_minutes: 68 }, { id: 441, ticket_id: 118, agent_id: 47, reply_text: "The team asked for a change and the order was reviewed.", created_at: new Date("2023-09-29T15:17:02Z"), reply_type: "Resolution", response_time_minutes: 39 }, { id: 442, ticket_id: 209, agent_id: 16, reply_text: "The record was processed following a repeat review.", created_at: new Date("2023-03-13T09:42:30Z"), reply_type: "Resolution", response_time_minutes: 64 }, { id: 443, ticket_id: 159, agent_id: 19, reply_text: "The order was rescheduled after a routine check.", created_at: new Date("2023-11-11T17:58:32Z"), reply_type: "Acknowledgment", response_time_minutes: 56 }, { id: 444, ticket_id: 15, agent_id: 23, reply_text: "The payment was closed following a routine review.", created_at: new Date("2023-06-03T20:17:00Z"), reply_type: "Acknowledgment", response_time_minutes: 66 }, { id: 445, ticket_id: 188, agent_id: 13, reply_text: "Flagged as duplicate. The team escalated the transfer.", created_at: new Date("2023-08-06T15:51:10Z"), reply_type: "Follow-up", response_time_minutes: 55 }, { id: 446, ticket_id: 452, agent_id: 32, reply_text: "The transfer was resolved after a minor check.", created_at: new Date("2023-01-02T17:23:14Z"), reply_type: "Acknowledgment", response_time_minutes: 50 }, { id: 447, ticket_id: 433, agent_id: 2, reply_text: "A late follow-up: the appointment was refunded.", created_at: new Date("2023-01-30T21:54:42Z"), reply_type: "Follow-up", response_time_minutes: 51 }, { id: 448, ticket_id: 445, agent_id: 31, reply_text: "The document was refunded following an incomplete review.", created_at: new Date("2023-02-09T19:47:03Z"), reply_type: "Follow-up", response_time_minutes: 60 }, { id: 449, ticket_id: 413, agent_id: 10, reply_text: "A standard claim was escalated the same day.", created_at: new Date("2023-11-29T16:36:11Z"), reply_type: "Follow-up", response_time_minutes: 44 }, { id: 450, ticket_id: 130, agent_id: 8, reply_text: "The request was completed after a standard check.", created_at: new Date("2023-08-22T09:42:36Z"), reply_type: "Follow-up", response_time_minutes: 34 }, { id: 451, ticket_id: 400, agent_id: 33, reply_text: "The invoice was approved following a minor review.", created_at: new Date("2023-10-05T19:29:53Z"), reply_type: "Follow-up", response_time_minutes: 73 }, { id: 452, ticket_id: 97, agent_id: 44, reply_text: "The account owner reported a manual issue; the booking was resolved.", created_at: new Date("2023-06-09T20:55:40Z"), reply_type: "Follow-up", response_time_minutes: 47 }, { id: 453, ticket_id: 43, agent_id: 4, reply_text: "The reviewer confirmed the details and the document was reviewed.", created_at: new Date("2023-04-03T08:44:47Z"), reply_type: "Follow-up", response_time_minutes: 32 }, { id: 454, ticket_id: 62, agent_id: 15, reply_text: "Flagged as minor. Support delayed the refund.", created_at: new Date("2023-01-18T09:42:53Z"), reply_type: "Resolution", response_time_minutes: 56 }, { id: 455, ticket_id: 282, agent_id: 36, reply_text: "Flagged as duplicate. The customer reviewed the invoice.", created_at: new Date("2023-12-29T11:06:56Z"), reply_type: "Follow-up", response_time_minutes: 62 }, { id: 456, ticket_id: 327, agent_id: 29, reply_text: "The customer confirmed the details and the booking was updated.", created_at: new Date("2023-04-21T08:22:07Z"), reply_type: "Acknowledgment", response_time_minutes: 59 }, { id: 457, ticket_id: 401, agent_id: 16, reply_text: "The invoice was closed following a routine review.", created_at: new Date("2023-03-12T11:41:16Z"), reply_type: "Follow-up", response_time_minutes: 46 }, { id: 458, ticket_id: 292, agent_id: 28, reply_text: "An urgent transfer was cancelled the same day.", created_at: new Date("2023-01-13T12:35:39Z"), reply_type: "Resolution", response_time_minutes: 51 }, { id: 459, ticket_id: 131, agent_id: 1, reply_text: "The reviewer reported a duplicate issue; the booking was resolved.", created_at: new Date("2023-09-09T12:40:47Z"), reply_type: "Follow-up", response_time_minutes: 61 }, { id: 460, ticket_id: 406, agent_id: 36, reply_text: "The courier reported a standard issue; the order was delayed.", created_at: new Date("2023-12-08T16:35:24Z"), reply_type: "Resolution", response_time_minutes: 44 }, { id: 461, ticket_id: 483, agent_id: 1, reply_text: "The team confirmed the details and the ticket was reviewed.", created_at: new Date("2023-10-03T20:47:56Z"), reply_type: "Follow-up", response_time_minutes: 81 }, { id: 462, ticket_id: 195, agent_id: 12, reply_text: "No response from the team, so the delivery was reviewed.", created_at: new Date("2023-10-13T18:08:15Z"), reply_type: "Acknowledgment", response_time_minutes: 76 }, { id: 463, ticket_id: 17, agent_id: 42, reply_text: "The document was completed after a standard check.", created_at: new Date("2023-09-04T21:00:01Z"), reply_type: "Acknowledgment", response_time_minutes: 33 }, { id: 464, ticket_id: 307, agent_id: 18, reply_text: "Flagged as automatic. The reviewer closed the booking.", created_at: new Date("2023-05-04T20:09:51Z"), reply_type: "Follow-up", response_time_minutes: 21 }, { id: 465, ticket_id: 252, agent_id: 27, reply_text: "Flagged as urgent. The account owner resolved the item.", created_at: new Date("2023-01-23T15:37:26Z"), reply_type: "Resolution", response_time_minutes: 64 }, { id: 466, ticket_id: 205, agent_id: 22, reply_text: "The shipment was confirmed — manual case, no further action.", created_at: new Date("2023-11-18T11:10:30Z"), reply_type: "Resolution", response_time_minutes: 63 }, { id: 467, ticket_id: 272, agent_id: 36, reply_text: "The team asked for a change and the delivery was approved.", created_at: new Date("2023-12-24T00:53:57Z"), reply_type: "Resolution", response_time_minutes: 53 }, { id: 468, ticket_id: 42, agent_id: 27, reply_text: "Flagged as standard. The supplier reviewed the account.", created_at: new Date("2023-05-14T18:47:21Z"), reply_type: "Follow-up", response_time_minutes: 55 }, { id: 469, ticket_id: 485, agent_id: 5, reply_text: "A manual appointment was processed the same day.", created_at: new Date("2023-12-30T06:18:44Z"), reply_type: "Acknowledgment", response_time_minutes: 81 }, { id: 470, ticket_id: 407, agent_id: 8, reply_text: "The account owner confirmed the details and the item was escalated.", created_at: new Date("2023-06-28T10:39:19Z"), reply_type: "Resolution", response_time_minutes: 40 }, { id: 471, ticket_id: 147, agent_id: 42, reply_text: "An operator asked for a change and the claim was closed.", created_at: new Date("2023-03-30T20:01:13Z"), reply_type: "Follow-up", response_time_minutes: 57 }, { id: 472, ticket_id: 456, agent_id: 33, reply_text: "The item was cancelled following a partial review.", created_at: new Date("2023-06-05T13:48:15Z"), reply_type: "Follow-up", response_time_minutes: 54 }, { id: 473, ticket_id: 405, agent_id: 27, reply_text: "No response from support, so the claim was approved.", created_at: new Date("2023-03-01T13:48:33Z"), reply_type: "Resolution", response_time_minutes: 57 }, { id: 474, ticket_id: 155, agent_id: 3, reply_text: "The account owner confirmed the details and the order was escalated.", created_at: new Date("2023-11-18T19:33:05Z"), reply_type: "Follow-up", response_time_minutes: 73 }, { id: 475, ticket_id: 446, agent_id: 14, reply_text: "A duplicate claim was delayed the same day.", created_at: new Date("2023-05-16T20:01:25Z"), reply_type: "Resolution", response_time_minutes: 81 }, { id: 476, ticket_id: 296, agent_id: 15, reply_text: "A late follow-up: the shipment was refunded.", created_at: new Date("2023-11-28T12:43:00Z"), reply_type: "Acknowledgment", response_time_minutes: 72 }, { id: 477, ticket_id: 340, agent_id: 33, reply_text: "An incomplete transfer was cancelled the same day.", created_at: new Date("2023-05-23T18:58:46Z"), reply_type: "Follow-up", response_time_minutes: 34 }, { id: 478, ticket_id: 257, agent_id: 20, reply_text: "The reviewer confirmed the details and the delivery was reopened.", created_at: new Date("2023-06-17T09:41:37Z"), reply_type: "Acknowledgment", response_time_minutes: 13 }, { id: 479, ticket_id: 57, agent_id: 17, reply_text: "An operator asked for a change and the document was reopened.", created_at: new Date("2023-10-05T20:05:08Z"), reply_type: "Resolution", response_time_minutes: 48 }, { id: 480, ticket_id: 137, agent_id: 29, reply_text: "An automatic appointment was escalated the same day.", created_at: new Date("2023-12-09T17:26:00Z"), reply_type: "Resolution", response_time_minutes: 65 }, { id: 481, ticket_id: 135, agent_id: 2, reply_text: "No response from support, so the request was refunded.", created_at: new Date("2023-11-02T23:01:14Z"), reply_type: "Acknowledgment", response_time_minutes: 82 }, { id: 482, ticket_id: 25, agent_id: 25, reply_text: "An incomplete follow-up: the record was processed.", created_at: new Date("2023-11-22T21:17:54Z"), reply_type: "Resolution", response_time_minutes: 73 }, { id: 483, ticket_id: 331, agent_id: 18, reply_text: "The claim was completed following a late review.", created_at: new Date("2023-11-16T08:43:57Z"), reply_type: "Acknowledgment", response_time_minutes: 78 }, { id: 484, ticket_id: 239, agent_id: 48, reply_text: "No response from support, so the payment was replaced.", created_at: new Date("2023-09-08T15:29:24Z"), reply_type: "Acknowledgment", response_time_minutes: 82 }, { id: 485, ticket_id: 93, agent_id: 9, reply_text: "The appointment was reviewed following a repeat review.", created_at: new Date("2023-03-12T18:14:53Z"), reply_type: "Acknowledgment", response_time_minutes: 55 }, { id: 486, ticket_id: 108, agent_id: 21, reply_text: "A duplicate ticket was cancelled the same day.", created_at: new Date("2023-03-15T10:01:14Z"), reply_type: "Acknowledgment", response_time_minutes: 66 }, { id: 487, ticket_id: 407, agent_id: 33, reply_text: "The session was refunded — incomplete case, no further action.", created_at: new Date("2023-10-01T22:01:37Z"), reply_type: "Resolution", response_time_minutes: 22 }, { id: 488, ticket_id: 119, agent_id: 44, reply_text: "Flagged as standard. Support escalated the report.", created_at: new Date("2023-07-22T18:43:44Z"), reply_type: "Acknowledgment", response_time_minutes: 96 }, { id: 489, ticket_id: 138, agent_id: 26, reply_text: "The request was delayed after a manual check.", created_at: new Date("2023-10-19T11:53:47Z"), reply_type: "Acknowledgment", response_time_minutes: 45 }, { id: 490, ticket_id: 483, agent_id: 46, reply_text: "The ticket was closed after a minor check.", created_at: new Date("2023-09-01T18:04:44Z"), reply_type: "Acknowledgment", response_time_minutes: 57 }, { id: 491, ticket_id: 255, agent_id: 37, reply_text: "The record was confirmed following an automatic review.", created_at: new Date("2023-09-06T04:28:45Z"), reply_type: "Acknowledgment", response_time_minutes: 79 }, { id: 492, ticket_id: 132, agent_id: 14, reply_text: "A standard order was reopened the same day.", created_at: new Date("2023-02-05T10:45:51Z"), reply_type: "Acknowledgment", response_time_minutes: 32 }, { id: 493, ticket_id: 12, agent_id: 16, reply_text: "An urgent order was processed the same day.", created_at: new Date("2023-01-19T19:11:11Z"), reply_type: "Resolution", response_time_minutes: 44 }, { id: 494, ticket_id: 73, agent_id: 8, reply_text: "The supplier reported an unusual issue; the ticket was reviewed.", created_at: new Date("2023-02-22T22:50:26Z"), reply_type: "Acknowledgment", response_time_minutes: 36 }, { id: 495, ticket_id: 78, agent_id: 3, reply_text: "The customer asked for a change and the item was rejected.", created_at: new Date("2023-07-07T19:10:30Z"), reply_type: "Acknowledgment", response_time_minutes: 38 }, { id: 496, ticket_id: 25, agent_id: 27, reply_text: "The ticket was updated — minor case, no further action.", created_at: new Date("2023-01-04T21:56:44Z"), reply_type: "Acknowledgment", response_time_minutes: 88 }, { id: 497, ticket_id: 185, agent_id: 9, reply_text: "An operator confirmed the details and the document was updated.", created_at: new Date("2023-01-15T14:56:35Z"), reply_type: "Resolution", response_time_minutes: 66 }, { id: 498, ticket_id: 400, agent_id: 49, reply_text: "An incomplete account was replaced the same day.", created_at: new Date("2023-04-09T13:14:37Z"), reply_type: "Acknowledgment", response_time_minutes: 51 }, { id: 499, ticket_id: 2, agent_id: 36, reply_text: "No response from the reviewer, so the appointment was escalated.", created_at: new Date("2023-07-12T11:16:04Z"), reply_type: "Acknowledgment", response_time_minutes: 59 }, { id: 500, ticket_id: 389, agent_id: 13, reply_text: "A routine follow-up: the record was reopened.", created_at: new Date("2023-06-22T08:47:39Z"), reply_type: "Resolution", response_time_minutes: 53 }, ], }); await prisma.replies.createMany({ data: [ { id: 501, ticket_id: 393, agent_id: 3, reply_text: "A standard shipment was reviewed the same day.", created_at: new Date("2023-12-17T00:44:41Z"), reply_type: "Follow-up", response_time_minutes: 64 }, { id: 502, ticket_id: 217, agent_id: 20, reply_text: "The delivery was resolved after an urgent check.", created_at: new Date("2023-11-09T20:34:01Z"), reply_type: "Follow-up", response_time_minutes: 71 }, { id: 503, ticket_id: 292, agent_id: 44, reply_text: "The request was confirmed after a minor check.", created_at: new Date("2023-12-07T20:42:47Z"), reply_type: "Acknowledgment", response_time_minutes: 34 }, { id: 504, ticket_id: 231, agent_id: 28, reply_text: "No response from support, so the item was rescheduled.", created_at: new Date("2023-07-19T14:44:30Z"), reply_type: "Acknowledgment", response_time_minutes: 78 }, { id: 505, ticket_id: 292, agent_id: 50, reply_text: "A repeat follow-up: the document was escalated.", created_at: new Date("2023-12-06T13:02:10Z"), reply_type: "Acknowledgment", response_time_minutes: 98 }, { id: 506, ticket_id: 110, agent_id: 42, reply_text: "The account owner confirmed the details and the booking was approved.", created_at: new Date("2023-06-04T07:11:53Z"), reply_type: "Acknowledgment", response_time_minutes: 73 }, { id: 507, ticket_id: 67, agent_id: 38, reply_text: "The account owner asked for a change and the transfer was approved.", created_at: new Date("2023-09-03T15:19:20Z"), reply_type: "Resolution", response_time_minutes: 58 }, { id: 508, ticket_id: 88, agent_id: 32, reply_text: "A late request was updated the same day.", created_at: new Date("2023-10-19T08:29:56Z"), reply_type: "Resolution", response_time_minutes: 77 }, { id: 509, ticket_id: 148, agent_id: 26, reply_text: "A duplicate appointment was confirmed the same day.", created_at: new Date("2023-03-28T14:58:53Z"), reply_type: "Acknowledgment", response_time_minutes: 77 }, { id: 510, ticket_id: 404, agent_id: 46, reply_text: "A manual order was delayed the same day.", created_at: new Date("2023-12-20T20:32:04Z"), reply_type: "Acknowledgment", response_time_minutes: 93 }, { id: 511, ticket_id: 204, agent_id: 47, reply_text: "Support reported a late issue; the appointment was confirmed.", created_at: new Date("2023-02-04T19:48:37Z"), reply_type: "Acknowledgment", response_time_minutes: 34 }, { id: 512, ticket_id: 111, agent_id: 4, reply_text: "The customer confirmed the details and the invoice was processed.", created_at: new Date("2023-04-08T06:02:38Z"), reply_type: "Follow-up", response_time_minutes: 87 }, { id: 513, ticket_id: 4, agent_id: 34, reply_text: "Flagged as partial. The team approved the appointment.", created_at: new Date("2023-04-12T18:38:06Z"), reply_type: "Follow-up", response_time_minutes: 61 }, { id: 514, ticket_id: 466, agent_id: 25, reply_text: "The appointment was confirmed — automatic case, no further action.", created_at: new Date("2023-07-11T20:20:33Z"), reply_type: "Resolution", response_time_minutes: 36 }, { id: 515, ticket_id: 60, agent_id: 45, reply_text: "The account owner reported an automatic issue; the report was replaced.", created_at: new Date("2023-01-18T06:28:31Z"), reply_type: "Acknowledgment", response_time_minutes: 56 }, { id: 516, ticket_id: 71, agent_id: 10, reply_text: "The account was reviewed after a minor check.", created_at: new Date("2023-12-14T08:54:13Z"), reply_type: "Acknowledgment", response_time_minutes: 58 }, { id: 517, ticket_id: 65, agent_id: 6, reply_text: "Flagged as unusual. Support resolved the session.", created_at: new Date("2023-12-26T17:52:39Z"), reply_type: "Follow-up", response_time_minutes: 40 }, { id: 518, ticket_id: 79, agent_id: 7, reply_text: "A routine booking was replaced the same day.", created_at: new Date("2023-05-12T08:19:53Z"), reply_type: "Follow-up", response_time_minutes: 35 }, { id: 519, ticket_id: 498, agent_id: 24, reply_text: "The transfer was rescheduled — incomplete case, no further action.", created_at: new Date("2023-12-11T10:57:10Z"), reply_type: "Acknowledgment", response_time_minutes: 84 }, { id: 520, ticket_id: 50, agent_id: 40, reply_text: "The reviewer asked for a change and the session was completed.", created_at: new Date("2023-05-28T12:18:12Z"), reply_type: "Follow-up", response_time_minutes: 88 }, { id: 521, ticket_id: 450, agent_id: 14, reply_text: "The team confirmed the details and the account was escalated.", created_at: new Date("2023-12-26T22:07:42Z"), reply_type: "Resolution", response_time_minutes: 51 }, { id: 522, ticket_id: 53, agent_id: 50, reply_text: "Flagged as duplicate. The supplier replaced the report.", created_at: new Date("2023-04-04T08:51:02Z"), reply_type: "Resolution", response_time_minutes: 50 }, { id: 523, ticket_id: 443, agent_id: 5, reply_text: "The record was delayed following a manual review.", created_at: new Date("2023-09-13T20:33:49Z"), reply_type: "Resolution", response_time_minutes: 67 }, { id: 524, ticket_id: 205, agent_id: 2, reply_text: "The booking was completed after an incomplete check.", created_at: new Date("2023-11-15T13:49:34Z"), reply_type: "Acknowledgment", response_time_minutes: 89 }, { id: 525, ticket_id: 327, agent_id: 19, reply_text: "The report was replaced — manual case, no further action.", created_at: new Date("2023-04-06T19:50:10Z"), reply_type: "Follow-up", response_time_minutes: 54 }, { id: 526, ticket_id: 43, agent_id: 23, reply_text: "No response from the courier, so the record was rejected.", created_at: new Date("2023-04-27T21:56:07Z"), reply_type: "Resolution", response_time_minutes: 78 }, { id: 527, ticket_id: 294, agent_id: 14, reply_text: "The reviewer reported a repeat issue; the request was rescheduled.", created_at: new Date("2023-05-16T12:40:45Z"), reply_type: "Follow-up", response_time_minutes: 73 }, { id: 528, ticket_id: 288, agent_id: 37, reply_text: "The record was cancelled — automatic case, no further action.", created_at: new Date("2023-11-24T20:29:15Z"), reply_type: "Acknowledgment", response_time_minutes: 33 }, { id: 529, ticket_id: 389, agent_id: 7, reply_text: "A manual ticket was confirmed the same day.", created_at: new Date("2023-10-08T18:16:55Z"), reply_type: "Follow-up", response_time_minutes: 82 }, { id: 530, ticket_id: 318, agent_id: 1, reply_text: "The ticket was closed — repeat case, no further action.", created_at: new Date("2023-11-11T12:19:39Z"), reply_type: "Acknowledgment", response_time_minutes: 59 }, { id: 531, ticket_id: 316, agent_id: 21, reply_text: "A manual follow-up: the delivery was resolved.", created_at: new Date("2023-05-27T17:12:00Z"), reply_type: "Acknowledgment", response_time_minutes: 48 }, { id: 532, ticket_id: 83, agent_id: 6, reply_text: "The claim was escalated following a duplicate review.", created_at: new Date("2023-01-22T23:58:41Z"), reply_type: "Follow-up", response_time_minutes: 51 }, { id: 533, ticket_id: 190, agent_id: 10, reply_text: "The booking was reopened — late case, no further action.", created_at: new Date("2023-09-01T17:54:54Z"), reply_type: "Follow-up", response_time_minutes: 62 }, { id: 534, ticket_id: 404, agent_id: 39, reply_text: "A repeat item was cancelled the same day.", created_at: new Date("2023-05-20T18:42:35Z"), reply_type: "Resolution", response_time_minutes: 45 }, { id: 535, ticket_id: 275, agent_id: 44, reply_text: "The team confirmed the details and the booking was reviewed.", created_at: new Date("2023-12-05T10:47:15Z"), reply_type: "Acknowledgment", response_time_minutes: 44 }, { id: 536, ticket_id: 293, agent_id: 48, reply_text: "Flagged as automatic. The account owner reviewed the appointment.", created_at: new Date("2023-10-23T10:50:02Z"), reply_type: "Acknowledgment", response_time_minutes: 76 }, { id: 537, ticket_id: 279, agent_id: 2, reply_text: "Flagged as urgent. An operator rejected the order.", created_at: new Date("2023-02-26T08:33:27Z"), reply_type: "Resolution", response_time_minutes: 61 }, { id: 538, ticket_id: 409, agent_id: 4, reply_text: "The customer reported a late issue; the appointment was escalated.", created_at: new Date("2023-01-26T08:11:11Z"), reply_type: "Resolution", response_time_minutes: 88 }, { id: 539, ticket_id: 437, agent_id: 39, reply_text: "A minor shipment was rejected the same day.", created_at: new Date("2023-06-01T13:40:25Z"), reply_type: "Follow-up", response_time_minutes: 79 }, { id: 540, ticket_id: 220, agent_id: 17, reply_text: "No response from support, so the record was processed.", created_at: new Date("2023-05-08T21:23:59Z"), reply_type: "Acknowledgment", response_time_minutes: 65 }, { id: 541, ticket_id: 447, agent_id: 18, reply_text: "The courier reported a duplicate issue; the booking was updated.", created_at: new Date("2023-01-25T14:44:31Z"), reply_type: "Acknowledgment", response_time_minutes: 74 }, { id: 542, ticket_id: 49, agent_id: 30, reply_text: "A partial order was reopened the same day.", created_at: new Date("2023-08-15T12:29:02Z"), reply_type: "Resolution", response_time_minutes: 66 }, { id: 543, ticket_id: 368, agent_id: 15, reply_text: "The team reported a standard issue; the document was delayed.", created_at: new Date("2023-03-01T16:07:43Z"), reply_type: "Resolution", response_time_minutes: 65 }, { id: 544, ticket_id: 136, agent_id: 15, reply_text: "The appointment was confirmed following a manual review.", created_at: new Date("2023-04-16T07:06:31Z"), reply_type: "Acknowledgment", response_time_minutes: 67 }, { id: 545, ticket_id: 97, agent_id: 2, reply_text: "The invoice was approved after a partial check.", created_at: new Date("2023-09-20T13:35:22Z"), reply_type: "Acknowledgment", response_time_minutes: 69 }, { id: 546, ticket_id: 56, agent_id: 41, reply_text: "The document was rescheduled — automatic case, no further action.", created_at: new Date("2023-02-12T03:22:32Z"), reply_type: "Resolution", response_time_minutes: 76 }, { id: 547, ticket_id: 207, agent_id: 10, reply_text: "The reviewer reported an automatic issue; the order was updated.", created_at: new Date("2023-10-06T20:57:43Z"), reply_type: "Acknowledgment", response_time_minutes: 50 }, { id: 548, ticket_id: 468, agent_id: 32, reply_text: "Support asked for a change and the record was reviewed.", created_at: new Date("2023-02-18T18:38:59Z"), reply_type: "Resolution", response_time_minutes: 94 }, { id: 549, ticket_id: 350, agent_id: 40, reply_text: "No response from an operator, so the transfer was reopened.", created_at: new Date("2023-12-06T04:23:44Z"), reply_type: "Acknowledgment", response_time_minutes: 53 }, { id: 550, ticket_id: 272, agent_id: 5, reply_text: "The record was replaced — minor case, no further action.", created_at: new Date("2023-10-19T23:53:15Z"), reply_type: "Follow-up", response_time_minutes: 60 }, { id: 551, ticket_id: 488, agent_id: 33, reply_text: "The account owner asked for a change and the document was cancelled.", created_at: new Date("2023-12-20T03:36:35Z"), reply_type: "Acknowledgment", response_time_minutes: 70 }, { id: 552, ticket_id: 190, agent_id: 48, reply_text: "The claim was escalated — late case, no further action.", created_at: new Date("2023-10-19T10:18:13Z"), reply_type: "Acknowledgment", response_time_minutes: 59 }, { id: 553, ticket_id: 226, agent_id: 25, reply_text: "The record was confirmed after a partial check.", created_at: new Date("2023-11-12T20:34:12Z"), reply_type: "Follow-up", response_time_minutes: 66 }, { id: 554, ticket_id: 151, agent_id: 19, reply_text: "An operator reported an automatic issue; the record was reopened.", created_at: new Date("2023-05-31T15:53:33Z"), reply_type: "Resolution", response_time_minutes: 69 }, { id: 555, ticket_id: 225, agent_id: 3, reply_text: "The item was rescheduled after a repeat check.", created_at: new Date("2023-12-17T15:48:22Z"), reply_type: "Acknowledgment", response_time_minutes: 57 }, { id: 556, ticket_id: 115, agent_id: 17, reply_text: "A minor session was escalated the same day.", created_at: new Date("2023-03-30T17:04:50Z"), reply_type: "Acknowledgment", response_time_minutes: 80 }, { id: 557, ticket_id: 268, agent_id: 4, reply_text: "The account owner asked for a change and the invoice was processed.", created_at: new Date("2023-12-17T17:29:29Z"), reply_type: "Acknowledgment", response_time_minutes: 54 }, { id: 558, ticket_id: 176, agent_id: 41, reply_text: "A repeat follow-up: the delivery was completed.", created_at: new Date("2023-01-30T21:32:26Z"), reply_type: "Resolution", response_time_minutes: 48 }, { id: 559, ticket_id: 283, agent_id: 24, reply_text: "A late follow-up: the delivery was processed.", created_at: new Date("2023-04-30T17:16:00Z"), reply_type: "Follow-up", response_time_minutes: 81 }, { id: 560, ticket_id: 420, agent_id: 19, reply_text: "An unusual invoice was approved the same day.", created_at: new Date("2023-02-20T18:53:36Z"), reply_type: "Follow-up", response_time_minutes: 73 }, { id: 561, ticket_id: 491, agent_id: 31, reply_text: "The team confirmed the details and the report was cancelled.", created_at: new Date("2023-10-07T11:21:13Z"), reply_type: "Resolution", response_time_minutes: 80 }, { id: 562, ticket_id: 358, agent_id: 10, reply_text: "The reviewer reported a manual issue; the account was resolved.", created_at: new Date("2023-06-27T12:52:10Z"), reply_type: "Follow-up", response_time_minutes: 57 }, { id: 563, ticket_id: 42, agent_id: 27, reply_text: "The request was updated following a manual review.", created_at: new Date("2023-03-03T20:12:32Z"), reply_type: "Resolution", response_time_minutes: 61 }, { id: 564, ticket_id: 44, agent_id: 11, reply_text: "An incomplete follow-up: the appointment was completed.", created_at: new Date("2023-05-09T18:21:29Z"), reply_type: "Acknowledgment", response_time_minutes: 67 }, { id: 565, ticket_id: 339, agent_id: 14, reply_text: "Flagged as manual. An operator reopened the report.", created_at: new Date("2023-01-28T17:02:29Z"), reply_type: "Resolution", response_time_minutes: 76 }, { id: 566, ticket_id: 492, agent_id: 20, reply_text: "A manual follow-up: the shipment was reviewed.", created_at: new Date("2023-09-27T11:45:00Z"), reply_type: "Acknowledgment", response_time_minutes: 35 }, { id: 567, ticket_id: 485, agent_id: 20, reply_text: "No response from the team, so the delivery was delayed.", created_at: new Date("2023-10-22T09:16:00Z"), reply_type: "Follow-up", response_time_minutes: 72 }, { id: 568, ticket_id: 250, agent_id: 43, reply_text: "The document was completed following an unusual review.", created_at: new Date("2023-11-24T23:00:33Z"), reply_type: "Resolution", response_time_minutes: 106 }, { id: 569, ticket_id: 46, agent_id: 48, reply_text: "The courier confirmed the details and the document was rescheduled.", created_at: new Date("2023-06-05T21:57:33Z"), reply_type: "Acknowledgment", response_time_minutes: 51 }, { id: 570, ticket_id: 455, agent_id: 44, reply_text: "The delivery was refunded following an incomplete review.", created_at: new Date("2023-02-10T20:39:23Z"), reply_type: "Acknowledgment", response_time_minutes: 27 }, { id: 571, ticket_id: 474, agent_id: 48, reply_text: "Flagged as urgent. The account owner rescheduled the document.", created_at: new Date("2023-12-29T19:12:23Z"), reply_type: "Acknowledgment", response_time_minutes: 70 }, { id: 572, ticket_id: 45, agent_id: 34, reply_text: "The team reported an urgent issue; the record was replaced.", created_at: new Date("2023-10-05T12:18:14Z"), reply_type: "Acknowledgment", response_time_minutes: 61 }, { id: 573, ticket_id: 186, agent_id: 35, reply_text: "No response from the team, so the request was approved.", created_at: new Date("2023-10-16T18:29:21Z"), reply_type: "Acknowledgment", response_time_minutes: 31 }, { id: 574, ticket_id: 17, agent_id: 14, reply_text: "The supplier reported a repeat issue; the order was closed.", created_at: new Date("2023-06-19T11:40:13Z"), reply_type: "Resolution", response_time_minutes: 45 }, { id: 575, ticket_id: 27, agent_id: 4, reply_text: "No response from support, so the invoice was confirmed.", created_at: new Date("2023-04-07T11:00:43Z"), reply_type: "Acknowledgment", response_time_minutes: 81 }, { id: 576, ticket_id: 286, agent_id: 45, reply_text: "The customer asked for a change and the appointment was completed.", created_at: new Date("2023-11-01T20:52:50Z"), reply_type: "Follow-up", response_time_minutes: 80 }, { id: 577, ticket_id: 436, agent_id: 38, reply_text: "No response from the account owner, so the shipment was reviewed.", created_at: new Date("2023-10-04T19:55:00Z"), reply_type: "Acknowledgment", response_time_minutes: 66 }, { id: 578, ticket_id: 371, agent_id: 36, reply_text: "The delivery was updated — standard case, no further action.", created_at: new Date("2023-12-14T22:58:34Z"), reply_type: "Acknowledgment", response_time_minutes: 63 }, { id: 579, ticket_id: 126, agent_id: 12, reply_text: "The invoice was resolved following an urgent review.", created_at: new Date("2023-11-19T09:14:39Z"), reply_type: "Follow-up", response_time_minutes: 82 }, { id: 580, ticket_id: 448, agent_id: 11, reply_text: "The team reported a standard issue; the refund was rejected.", created_at: new Date("2023-09-28T13:25:25Z"), reply_type: "Acknowledgment", response_time_minutes: 62 }, { id: 581, ticket_id: 31, agent_id: 29, reply_text: "An operator reported a standard issue; the shipment was refunded.", created_at: new Date("2023-04-27T20:19:52Z"), reply_type: "Resolution", response_time_minutes: 43 }, { id: 582, ticket_id: 161, agent_id: 21, reply_text: "Flagged as partial. The supplier reviewed the ticket.", created_at: new Date("2023-07-19T20:22:19Z"), reply_type: "Follow-up", response_time_minutes: 57 }, { id: 583, ticket_id: 216, agent_id: 6, reply_text: "Flagged as incomplete. The customer cancelled the transfer.", created_at: new Date("2023-12-11T19:49:36Z"), reply_type: "Resolution", response_time_minutes: 38 }, { id: 584, ticket_id: 108, agent_id: 6, reply_text: "Flagged as standard. Support reviewed the claim.", created_at: new Date("2023-11-26T17:08:33Z"), reply_type: "Resolution", response_time_minutes: 29 }, { id: 585, ticket_id: 45, agent_id: 40, reply_text: "The appointment was confirmed following a late review.", created_at: new Date("2023-10-18T05:39:16Z"), reply_type: "Resolution", response_time_minutes: 50 }, { id: 586, ticket_id: 6, agent_id: 22, reply_text: "Flagged as standard. The supplier updated the ticket.", created_at: new Date("2023-01-13T09:36:19Z"), reply_type: "Acknowledgment", response_time_minutes: 80 }, { id: 587, ticket_id: 238, agent_id: 27, reply_text: "A partial shipment was rejected the same day.", created_at: new Date("2023-07-02T16:04:48Z"), reply_type: "Acknowledgment", response_time_minutes: 71 }, { id: 588, ticket_id: 237, agent_id: 33, reply_text: "The order was reopened — manual case, no further action.", created_at: new Date("2023-11-24T06:43:12Z"), reply_type: "Follow-up", response_time_minutes: 39 }, { id: 589, ticket_id: 356, agent_id: 10, reply_text: "An operator confirmed the details and the document was reopened.", created_at: new Date("2023-01-05T19:05:43Z"), reply_type: "Follow-up", response_time_minutes: 57 }, { id: 590, ticket_id: 305, agent_id: 17, reply_text: "The supplier asked for a change and the invoice was closed.", created_at: new Date("2023-10-03T19:43:56Z"), reply_type: "Acknowledgment", response_time_minutes: 31 }, { id: 591, ticket_id: 481, agent_id: 49, reply_text: "A manual item was escalated the same day.", created_at: new Date("2023-03-11T14:14:39Z"), reply_type: "Resolution", response_time_minutes: 60 }, { id: 592, ticket_id: 137, agent_id: 26, reply_text: "Support asked for a change and the order was rejected.", created_at: new Date("2023-06-11T16:04:31Z"), reply_type: "Follow-up", response_time_minutes: 70 }, { id: 593, ticket_id: 261, agent_id: 14, reply_text: "Flagged as minor. The courier delayed the invoice.", created_at: new Date("2023-11-09T18:16:33Z"), reply_type: "Acknowledgment", response_time_minutes: 27 }, { id: 594, ticket_id: 108, agent_id: 8, reply_text: "An operator asked for a change and the transfer was approved.", created_at: new Date("2023-09-18T19:08:46Z"), reply_type: "Acknowledgment", response_time_minutes: 60 }, { id: 595, ticket_id: 228, agent_id: 21, reply_text: "The shipment was reviewed following an unusual review.", created_at: new Date("2023-05-22T11:03:30Z"), reply_type: "Acknowledgment", response_time_minutes: 44 }, { id: 596, ticket_id: 387, agent_id: 47, reply_text: "A duplicate order was escalated the same day.", created_at: new Date("2023-05-29T20:13:08Z"), reply_type: "Follow-up", response_time_minutes: 75 }, { id: 597, ticket_id: 312, agent_id: 30, reply_text: "A repeat follow-up: the delivery was cancelled.", created_at: new Date("2023-04-03T20:27:57Z"), reply_type: "Resolution", response_time_minutes: 70 }, { id: 598, ticket_id: 110, agent_id: 18, reply_text: "The invoice was resolved — late case, no further action.", created_at: new Date("2023-07-15T20:24:16Z"), reply_type: "Resolution", response_time_minutes: 72 }, { id: 599, ticket_id: 160, agent_id: 47, reply_text: "A minor invoice was replaced the same day.", created_at: new Date("2023-03-23T13:00:41Z"), reply_type: "Acknowledgment", response_time_minutes: 61 }, { id: 600, ticket_id: 265, agent_id: 16, reply_text: "Flagged as late. Support reviewed the ticket.", created_at: new Date("2023-02-04T09:30:51Z"), reply_type: "Acknowledgment", response_time_minutes: 34 }, { id: 601, ticket_id: 13, agent_id: 34, reply_text: "The reviewer reported a repeat issue; the invoice was reviewed.", created_at: new Date("2023-04-07T08:30:09Z"), reply_type: "Follow-up", response_time_minutes: 51 }, { id: 602, ticket_id: 136, agent_id: 27, reply_text: "The courier reported a partial issue; the order was updated.", created_at: new Date("2023-11-12T19:56:06Z"), reply_type: "Acknowledgment", response_time_minutes: 55 }, { id: 603, ticket_id: 175, agent_id: 37, reply_text: "The ticket was confirmed following an unusual review.", created_at: new Date("2023-08-01T02:37:36Z"), reply_type: "Acknowledgment", response_time_minutes: 32 }, { id: 604, ticket_id: 303, agent_id: 48, reply_text: "No response from the courier, so the delivery was confirmed.", created_at: new Date("2023-02-07T17:11:45Z"), reply_type: "Acknowledgment", response_time_minutes: 43 }, { id: 605, ticket_id: 476, agent_id: 26, reply_text: "A routine shipment was escalated the same day.", created_at: new Date("2023-03-31T12:59:44Z"), reply_type: "Acknowledgment", response_time_minutes: 68 }, { id: 606, ticket_id: 391, agent_id: 23, reply_text: "Flagged as unusual. The account owner refunded the record.", created_at: new Date("2023-05-10T21:55:40Z"), reply_type: "Acknowledgment", response_time_minutes: 76 }, { id: 607, ticket_id: 140, agent_id: 19, reply_text: "Flagged as partial. The team reopened the order.", created_at: new Date("2023-06-17T22:47:49Z"), reply_type: "Acknowledgment", response_time_minutes: 56 }, { id: 608, ticket_id: 400, agent_id: 45, reply_text: "Flagged as urgent. The courier delayed the record.", created_at: new Date("2023-04-04T10:35:25Z"), reply_type: "Follow-up", response_time_minutes: 58 }, { id: 609, ticket_id: 290, agent_id: 1, reply_text: "A routine follow-up: the invoice was approved.", created_at: new Date("2023-12-13T07:46:58Z"), reply_type: "Follow-up", response_time_minutes: 49 }, { id: 610, ticket_id: 460, agent_id: 29, reply_text: "The account was reopened — unusual case, no further action.", created_at: new Date("2023-07-26T14:02:19Z"), reply_type: "Resolution", response_time_minutes: 62 }, { id: 611, ticket_id: 285, agent_id: 18, reply_text: "Flagged as manual. An operator delayed the document.", created_at: new Date("2023-12-16T13:06:46Z"), reply_type: "Acknowledgment", response_time_minutes: 83 }, { id: 612, ticket_id: 23, agent_id: 40, reply_text: "An operator reported a routine issue; the item was updated.", created_at: new Date("2023-07-23T18:15:31Z"), reply_type: "Resolution", response_time_minutes: 83 }, { id: 613, ticket_id: 251, agent_id: 5, reply_text: "The claim was reviewed after a routine check.", created_at: new Date("2023-11-06T20:55:00Z"), reply_type: "Resolution", response_time_minutes: 96 }, { id: 614, ticket_id: 55, agent_id: 43, reply_text: "The supplier asked for a change and the ticket was reopened.", created_at: new Date("2023-07-09T12:41:45Z"), reply_type: "Resolution", response_time_minutes: 67 }, { id: 615, ticket_id: 225, agent_id: 22, reply_text: "A minor follow-up: the request was approved.", created_at: new Date("2023-03-01T09:29:16Z"), reply_type: "Resolution", response_time_minutes: 35 }, { id: 616, ticket_id: 166, agent_id: 22, reply_text: "A standard follow-up: the appointment was processed.", created_at: new Date("2023-11-01T19:06:11Z"), reply_type: "Resolution", response_time_minutes: 76 }, { id: 617, ticket_id: 454, agent_id: 5, reply_text: "An incomplete follow-up: the payment was confirmed.", created_at: new Date("2023-08-14T18:33:33Z"), reply_type: "Resolution", response_time_minutes: 51 }, { id: 618, ticket_id: 307, agent_id: 31, reply_text: "An urgent follow-up: the invoice was reviewed.", created_at: new Date("2023-07-15T22:33:15Z"), reply_type: "Resolution", response_time_minutes: 36 }, { id: 619, ticket_id: 311, agent_id: 10, reply_text: "The claim was rejected after a repeat check.", created_at: new Date("2023-08-04T20:55:12Z"), reply_type: "Resolution", response_time_minutes: 52 }, { id: 620, ticket_id: 64, agent_id: 20, reply_text: "The supplier asked for a change and the appointment was confirmed.", created_at: new Date("2023-01-26T12:36:37Z"), reply_type: "Resolution", response_time_minutes: 47 }, { id: 621, ticket_id: 427, agent_id: 16, reply_text: "No response from the account owner, so the request was approved.", created_at: new Date("2023-01-18T22:35:36Z"), reply_type: "Acknowledgment", response_time_minutes: 57 }, { id: 622, ticket_id: 87, agent_id: 38, reply_text: "The reviewer reported an automatic issue; the session was resolved.", created_at: new Date("2023-05-08T15:12:16Z"), reply_type: "Resolution", response_time_minutes: 53 }, { id: 623, ticket_id: 418, agent_id: 25, reply_text: "The order was confirmed after an unusual check.", created_at: new Date("2023-12-13T20:38:38Z"), reply_type: "Resolution", response_time_minutes: 76 }, { id: 624, ticket_id: 39, agent_id: 9, reply_text: "Flagged as partial. Support rescheduled the delivery.", created_at: new Date("2023-09-07T20:51:38Z"), reply_type: "Acknowledgment", response_time_minutes: 59 }, { id: 625, ticket_id: 499, agent_id: 44, reply_text: "The document was escalated after an incomplete check.", created_at: new Date("2023-03-15T21:01:36Z"), reply_type: "Acknowledgment", response_time_minutes: 75 }, { id: 626, ticket_id: 266, agent_id: 28, reply_text: "The transfer was cancelled — late case, no further action.", created_at: new Date("2023-07-28T07:17:56Z"), reply_type: "Acknowledgment", response_time_minutes: 67 }, { id: 627, ticket_id: 162, agent_id: 28, reply_text: "The item was processed — late case, no further action.", created_at: new Date("2023-03-27T14:54:24Z"), reply_type: "Acknowledgment", response_time_minutes: 19 }, { id: 628, ticket_id: 181, agent_id: 1, reply_text: "A routine follow-up: the refund was updated.", created_at: new Date("2023-08-21T10:42:16Z"), reply_type: "Resolution", response_time_minutes: 53 }, { id: 629, ticket_id: 223, agent_id: 25, reply_text: "The refund was refunded — partial case, no further action.", created_at: new Date("2023-05-15T12:29:48Z"), reply_type: "Acknowledgment", response_time_minutes: 64 }, { id: 630, ticket_id: 152, agent_id: 48, reply_text: "Flagged as incomplete. The reviewer approved the request.", created_at: new Date("2023-08-12T06:16:15Z"), reply_type: "Follow-up", response_time_minutes: 92 }, { id: 631, ticket_id: 274, agent_id: 26, reply_text: "A minor record was updated the same day.", created_at: new Date("2023-12-24T10:41:28Z"), reply_type: "Acknowledgment", response_time_minutes: 70 }, { id: 632, ticket_id: 101, agent_id: 39, reply_text: "The appointment was delayed following an incomplete review.", created_at: new Date("2023-12-07T20:58:07Z"), reply_type: "Resolution", response_time_minutes: 63 }, { id: 633, ticket_id: 172, agent_id: 25, reply_text: "Flagged as partial. The supplier escalated the request.", created_at: new Date("2023-04-14T12:27:08Z"), reply_type: "Follow-up", response_time_minutes: 48 }, { id: 634, ticket_id: 83, agent_id: 42, reply_text: "The reviewer reported an incomplete issue; the transfer was rejected.", created_at: new Date("2023-05-24T19:57:25Z"), reply_type: "Resolution", response_time_minutes: 72 }, { id: 635, ticket_id: 395, agent_id: 27, reply_text: "Flagged as automatic. The supplier approved the delivery.", created_at: new Date("2023-10-25T16:31:43Z"), reply_type: "Follow-up", response_time_minutes: 62 }, { id: 636, ticket_id: 346, agent_id: 46, reply_text: "An operator reported a repeat issue; the booking was escalated.", created_at: new Date("2023-12-28T20:34:30Z"), reply_type: "Acknowledgment", response_time_minutes: 73 }, { id: 637, ticket_id: 153, agent_id: 49, reply_text: "The claim was delayed following a manual review.", created_at: new Date("2023-10-02T12:29:14Z"), reply_type: "Acknowledgment", response_time_minutes: 61 }, { id: 638, ticket_id: 264, agent_id: 32, reply_text: "The account owner reported an incomplete issue; the session was refunded.", created_at: new Date("2023-08-09T09:57:21Z"), reply_type: "Acknowledgment", response_time_minutes: 58 }, { id: 639, ticket_id: 166, agent_id: 4, reply_text: "Flagged as duplicate. An operator refunded the shipment.", created_at: new Date("2023-08-07T21:57:44Z"), reply_type: "Follow-up", response_time_minutes: 44 }, { id: 640, ticket_id: 232, agent_id: 32, reply_text: "A minor follow-up: the booking was updated.", created_at: new Date("2023-10-07T16:39:33Z"), reply_type: "Acknowledgment", response_time_minutes: 63 }, { id: 641, ticket_id: 370, agent_id: 15, reply_text: "A manual follow-up: the booking was reopened.", created_at: new Date("2023-01-25T21:02:08Z"), reply_type: "Acknowledgment", response_time_minutes: 86 }, { id: 642, ticket_id: 425, agent_id: 26, reply_text: "Flagged as automatic. The supplier rescheduled the invoice.", created_at: new Date("2023-03-16T18:30:44Z"), reply_type: "Acknowledgment", response_time_minutes: 68 }, { id: 643, ticket_id: 457, agent_id: 20, reply_text: "The request was confirmed after a manual check.", created_at: new Date("2023-06-24T09:25:48Z"), reply_type: "Follow-up", response_time_minutes: 37 }, { id: 644, ticket_id: 91, agent_id: 28, reply_text: "Flagged as routine. The team resolved the document.", created_at: new Date("2023-10-18T21:45:57Z"), reply_type: "Resolution", response_time_minutes: 76 }, { id: 645, ticket_id: 146, agent_id: 12, reply_text: "Flagged as repeat. The team updated the claim.", created_at: new Date("2023-06-23T18:40:12Z"), reply_type: "Acknowledgment", response_time_minutes: 77 }, { id: 646, ticket_id: 259, agent_id: 17, reply_text: "The payment was delayed — partial case, no further action.", created_at: new Date("2023-03-30T11:37:22Z"), reply_type: "Follow-up", response_time_minutes: 35 }, { id: 647, ticket_id: 107, agent_id: 2, reply_text: "The reviewer asked for a change and the session was rescheduled.", created_at: new Date("2023-10-23T18:16:24Z"), reply_type: "Acknowledgment", response_time_minutes: 63 }, { id: 648, ticket_id: 425, agent_id: 41, reply_text: "The ticket was reviewed following a late review.", created_at: new Date("2023-08-29T17:09:44Z"), reply_type: "Acknowledgment", response_time_minutes: 68 }, { id: 649, ticket_id: 380, agent_id: 50, reply_text: "The ticket was delayed following a standard review.", created_at: new Date("2023-04-10T17:02:41Z"), reply_type: "Resolution", response_time_minutes: 74 }, { id: 650, ticket_id: 238, agent_id: 35, reply_text: "The record was rescheduled — repeat case, no further action.", created_at: new Date("2023-03-24T10:19:26Z"), reply_type: "Acknowledgment", response_time_minutes: 63 }, { id: 651, ticket_id: 416, agent_id: 15, reply_text: "The supplier asked for a change and the claim was replaced.", created_at: new Date("2023-04-05T19:21:59Z"), reply_type: "Acknowledgment", response_time_minutes: 48 }, { id: 652, ticket_id: 462, agent_id: 45, reply_text: "Support asked for a change and the payment was delayed.", created_at: new Date("2023-11-20T18:31:02Z"), reply_type: "Follow-up", response_time_minutes: 93 }, { id: 653, ticket_id: 482, agent_id: 50, reply_text: "The invoice was replaced — repeat case, no further action.", created_at: new Date("2023-12-12T07:18:40Z"), reply_type: "Acknowledgment", response_time_minutes: 64 }, { id: 654, ticket_id: 96, agent_id: 34, reply_text: "The refund was cancelled following a late review.", created_at: new Date("2023-08-19T16:49:06Z"), reply_type: "Acknowledgment", response_time_minutes: 64 }, { id: 655, ticket_id: 166, agent_id: 48, reply_text: "The supplier reported a partial issue; the refund was completed.", created_at: new Date("2023-03-27T14:03:00Z"), reply_type: "Acknowledgment", response_time_minutes: 69 }, { id: 656, ticket_id: 377, agent_id: 9, reply_text: "An operator asked for a change and the report was confirmed.", created_at: new Date("2023-12-15T21:53:23Z"), reply_type: "Resolution", response_time_minutes: 53 }, { id: 657, ticket_id: 50, agent_id: 47, reply_text: "The delivery was cancelled after a repeat check.", created_at: new Date("2023-08-31T10:40:20Z"), reply_type: "Acknowledgment", response_time_minutes: 65 }, { id: 658, ticket_id: 260, agent_id: 12, reply_text: "The reviewer asked for a change and the shipment was approved.", created_at: new Date("2023-12-29T11:26:09Z"), reply_type: "Follow-up", response_time_minutes: 24 }, { id: 659, ticket_id: 131, agent_id: 1, reply_text: "The supplier confirmed the details and the request was completed.", created_at: new Date("2023-12-09T18:51:16Z"), reply_type: "Acknowledgment", response_time_minutes: 44 }, { id: 660, ticket_id: 208, agent_id: 50, reply_text: "No response from the customer, so the item was processed.", created_at: new Date("2023-07-05T18:39:18Z"), reply_type: "Acknowledgment", response_time_minutes: 79 }, { id: 661, ticket_id: 148, agent_id: 19, reply_text: "The team reported an unusual issue; the payment was processed.", created_at: new Date("2023-07-08T19:13:15Z"), reply_type: "Resolution", response_time_minutes: 53 }, { id: 662, ticket_id: 10, agent_id: 38, reply_text: "An incomplete refund was refunded the same day.", created_at: new Date("2023-02-12T21:48:44Z"), reply_type: "Resolution", response_time_minutes: 71 }, { id: 663, ticket_id: 13, agent_id: 2, reply_text: "An incomplete document was escalated the same day.", created_at: new Date("2023-04-18T21:26:23Z"), reply_type: "Resolution", response_time_minutes: 80 }, { id: 664, ticket_id: 36, agent_id: 34, reply_text: "No response from the courier, so the invoice was rescheduled.", created_at: new Date("2023-12-21T18:16:04Z"), reply_type: "Acknowledgment", response_time_minutes: 61 }, { id: 665, ticket_id: 252, agent_id: 35, reply_text: "Flagged as standard. The reviewer completed the session.", created_at: new Date("2023-12-04T18:59:32Z"), reply_type: "Acknowledgment", response_time_minutes: 40 }, { id: 666, ticket_id: 457, agent_id: 13, reply_text: "An operator asked for a change and the refund was delayed.", created_at: new Date("2023-10-24T08:23:03Z"), reply_type: "Follow-up", response_time_minutes: 28 }, { id: 667, ticket_id: 441, agent_id: 14, reply_text: "A minor follow-up: the ticket was rescheduled.", created_at: new Date("2023-02-03T19:59:46Z"), reply_type: "Acknowledgment", response_time_minutes: 63 }, { id: 668, ticket_id: 370, agent_id: 20, reply_text: "The ticket was confirmed after a repeat check.", created_at: new Date("2023-07-15T07:41:14Z"), reply_type: "Acknowledgment", response_time_minutes: 24 }, { id: 669, ticket_id: 374, agent_id: 10, reply_text: "A late follow-up: the appointment was closed.", created_at: new Date("2023-12-15T12:14:16Z"), reply_type: "Resolution", response_time_minutes: 76 }, { id: 670, ticket_id: 313, agent_id: 31, reply_text: "The item was closed after an unusual check.", created_at: new Date("2023-06-07T04:06:35Z"), reply_type: "Resolution", response_time_minutes: 34 }, { id: 671, ticket_id: 264, agent_id: 50, reply_text: "A standard follow-up: the ticket was processed.", created_at: new Date("2023-05-16T19:32:58Z"), reply_type: "Acknowledgment", response_time_minutes: 30 }, { id: 672, ticket_id: 63, agent_id: 46, reply_text: "Flagged as unusual. Support confirmed the report.", created_at: new Date("2023-08-14T17:19:34Z"), reply_type: "Resolution", response_time_minutes: 50 }, { id: 673, ticket_id: 4, agent_id: 21, reply_text: "No response from the customer, so the refund was approved.", created_at: new Date("2023-04-29T17:37:24Z"), reply_type: "Resolution", response_time_minutes: 22 }, { id: 674, ticket_id: 60, agent_id: 9, reply_text: "No response from the team, so the request was completed.", created_at: new Date("2023-04-17T10:39:05Z"), reply_type: "Acknowledgment", response_time_minutes: 88 }, { id: 675, ticket_id: 241, agent_id: 40, reply_text: "The appointment was rescheduled — routine case, no further action.", created_at: new Date("2023-03-10T20:24:06Z"), reply_type: "Resolution", response_time_minutes: 46 }, { id: 676, ticket_id: 478, agent_id: 11, reply_text: "No response from the reviewer, so the delivery was reviewed.", created_at: new Date("2023-07-08T08:46:23Z"), reply_type: "Acknowledgment", response_time_minutes: 46 }, { id: 677, ticket_id: 196, agent_id: 8, reply_text: "The booking was replaced — manual case, no further action.", created_at: new Date("2023-03-04T11:57:32Z"), reply_type: "Follow-up", response_time_minutes: 48 }, { id: 678, ticket_id: 141, agent_id: 37, reply_text: "No response from the account owner, so the claim was completed.", created_at: new Date("2023-07-28T18:56:02Z"), reply_type: "Resolution", response_time_minutes: 62 }, { id: 679, ticket_id: 405, agent_id: 50, reply_text: "The supplier reported a late issue; the refund was completed.", created_at: new Date("2023-09-13T09:35:32Z"), reply_type: "Resolution", response_time_minutes: 27 }, { id: 680, ticket_id: 73, agent_id: 37, reply_text: "A minor follow-up: the item was cancelled.", created_at: new Date("2023-02-17T17:44:49Z"), reply_type: "Acknowledgment", response_time_minutes: 59 }, { id: 681, ticket_id: 298, agent_id: 15, reply_text: "The courier confirmed the details and the report was rescheduled.", created_at: new Date("2023-04-29T19:00:06Z"), reply_type: "Resolution", response_time_minutes: 43 }, { id: 682, ticket_id: 66, agent_id: 41, reply_text: "The customer reported a partial issue; the session was refunded.", created_at: new Date("2023-05-08T12:17:16Z"), reply_type: "Resolution", response_time_minutes: 52 }, { id: 683, ticket_id: 49, agent_id: 49, reply_text: "Flagged as standard. An operator replaced the record.", created_at: new Date("2023-07-25T14:26:08Z"), reply_type: "Acknowledgment", response_time_minutes: 54 }, { id: 684, ticket_id: 476, agent_id: 9, reply_text: "Flagged as automatic. The reviewer completed the shipment.", created_at: new Date("2023-10-22T22:48:27Z"), reply_type: "Follow-up", response_time_minutes: 76 }, { id: 685, ticket_id: 96, agent_id: 28, reply_text: "The item was cancelled after a late check.", created_at: new Date("2023-01-24T13:10:56Z"), reply_type: "Acknowledgment", response_time_minutes: 56 }, { id: 686, ticket_id: 13, agent_id: 18, reply_text: "The courier asked for a change and the request was completed.", created_at: new Date("2023-08-23T15:21:20Z"), reply_type: "Acknowledgment", response_time_minutes: 63 }, { id: 687, ticket_id: 204, agent_id: 9, reply_text: "The record was reviewed following an automatic review.", created_at: new Date("2023-04-20T09:23:37Z"), reply_type: "Acknowledgment", response_time_minutes: 75 }, { id: 688, ticket_id: 98, agent_id: 1, reply_text: "The invoice was delayed following a partial review.", created_at: new Date("2023-08-26T16:53:24Z"), reply_type: "Resolution", response_time_minutes: 61 }, { id: 689, ticket_id: 371, agent_id: 24, reply_text: "Support reported an automatic issue; the appointment was reviewed.", created_at: new Date("2023-01-24T13:52:08Z"), reply_type: "Acknowledgment", response_time_minutes: 46 }, { id: 690, ticket_id: 215, agent_id: 2, reply_text: "The shipment was rejected — routine case, no further action.", created_at: new Date("2023-03-22T11:55:42Z"), reply_type: "Resolution", response_time_minutes: 57 }, { id: 691, ticket_id: 431, agent_id: 33, reply_text: "An operator reported a routine issue; the invoice was reviewed.", created_at: new Date("2023-08-20T11:09:59Z"), reply_type: "Follow-up", response_time_minutes: 37 }, { id: 692, ticket_id: 97, agent_id: 15, reply_text: "The team confirmed the details and the booking was confirmed.", created_at: new Date("2023-04-09T18:23:23Z"), reply_type: "Acknowledgment", response_time_minutes: 57 }, { id: 693, ticket_id: 70, agent_id: 49, reply_text: "A standard record was closed the same day.", created_at: new Date("2023-11-30T12:52:12Z"), reply_type: "Acknowledgment", response_time_minutes: 51 }, { id: 694, ticket_id: 370, agent_id: 33, reply_text: "An unusual report was updated the same day.", created_at: new Date("2023-03-24T08:24:21Z"), reply_type: "Follow-up", response_time_minutes: 47 }, { id: 695, ticket_id: 177, agent_id: 32, reply_text: "No response from an operator, so the account was escalated.", created_at: new Date("2023-08-02T19:43:26Z"), reply_type: "Acknowledgment", response_time_minutes: 86 }, { id: 696, ticket_id: 305, agent_id: 9, reply_text: "Flagged as repeat. An operator closed the order.", created_at: new Date("2023-02-14T18:07:01Z"), reply_type: "Acknowledgment", response_time_minutes: 54 }, { id: 697, ticket_id: 77, agent_id: 17, reply_text: "No response from support, so the booking was processed.", created_at: new Date("2023-01-15T14:09:22Z"), reply_type: "Resolution", response_time_minutes: 96 }, { id: 698, ticket_id: 145, agent_id: 33, reply_text: "A late booking was approved the same day.", created_at: new Date("2023-01-10T23:19:34Z"), reply_type: "Acknowledgment", response_time_minutes: 54 }, { id: 699, ticket_id: 90, agent_id: 48, reply_text: "The courier reported an automatic issue; the shipment was confirmed.", created_at: new Date("2023-04-10T13:18:36Z"), reply_type: "Follow-up", response_time_minutes: 68 }, { id: 700, ticket_id: 144, agent_id: 40, reply_text: "Flagged as unusual. The customer cancelled the ticket.", created_at: new Date("2023-11-03T11:20:33Z"), reply_type: "Resolution", response_time_minutes: 34 }, { id: 701, ticket_id: 476, agent_id: 48, reply_text: "The appointment was delayed following a minor review.", created_at: new Date("2023-08-24T09:12:32Z"), reply_type: "Resolution", response_time_minutes: 46 }, { id: 702, ticket_id: 307, agent_id: 42, reply_text: "A routine follow-up: the claim was resolved.", created_at: new Date("2023-09-10T11:56:59Z"), reply_type: "Follow-up", response_time_minutes: 55 }, { id: 703, ticket_id: 357, agent_id: 8, reply_text: "An operator asked for a change and the refund was delayed.", created_at: new Date("2023-10-01T14:37:09Z"), reply_type: "Follow-up", response_time_minutes: 51 }, { id: 704, ticket_id: 360, agent_id: 25, reply_text: "Flagged as repeat. The reviewer cancelled the booking.", created_at: new Date("2023-03-06T10:27:56Z"), reply_type: "Acknowledgment", response_time_minutes: 41 }, { id: 705, ticket_id: 288, agent_id: 17, reply_text: "No response from the supplier, so the payment was rejected.", created_at: new Date("2023-02-18T22:31:33Z"), reply_type: "Resolution", response_time_minutes: 49 }, { id: 706, ticket_id: 49, agent_id: 48, reply_text: "The order was rejected after a manual check.", created_at: new Date("2023-08-02T18:53:30Z"), reply_type: "Resolution", response_time_minutes: 67 }, { id: 707, ticket_id: 360, agent_id: 34, reply_text: "An incomplete order was reviewed the same day.", created_at: new Date("2023-08-23T05:09:09Z"), reply_type: "Acknowledgment", response_time_minutes: 78 }, { id: 708, ticket_id: 17, agent_id: 36, reply_text: "A repeat follow-up: the report was replaced.", created_at: new Date("2023-06-28T14:17:48Z"), reply_type: "Acknowledgment", response_time_minutes: 84 }, { id: 709, ticket_id: 59, agent_id: 36, reply_text: "The order was rescheduled following an urgent review.", created_at: new Date("2023-04-28T21:59:28Z"), reply_type: "Follow-up", response_time_minutes: 48 }, { id: 710, ticket_id: 198, agent_id: 11, reply_text: "Support asked for a change and the refund was confirmed.", created_at: new Date("2023-10-24T05:07:23Z"), reply_type: "Acknowledgment", response_time_minutes: 63 }, { id: 711, ticket_id: 323, agent_id: 4, reply_text: "The record was reopened — late case, no further action.", created_at: new Date("2023-09-13T20:47:26Z"), reply_type: "Acknowledgment", response_time_minutes: 85 }, { id: 712, ticket_id: 142, agent_id: 20, reply_text: "The team confirmed the details and the transfer was delayed.", created_at: new Date("2023-08-03T18:39:07Z"), reply_type: "Follow-up", response_time_minutes: 97 }, { id: 713, ticket_id: 127, agent_id: 47, reply_text: "A manual session was approved the same day.", created_at: new Date("2023-11-26T23:21:57Z"), reply_type: "Follow-up", response_time_minutes: 57 }, { id: 714, ticket_id: 402, agent_id: 45, reply_text: "An automatic follow-up: the order was rejected.", created_at: new Date("2023-08-30T19:40:38Z"), reply_type: "Resolution", response_time_minutes: 71 }, { id: 715, ticket_id: 395, agent_id: 1, reply_text: "A routine follow-up: the delivery was processed.", created_at: new Date("2023-11-17T21:46:29Z"), reply_type: "Acknowledgment", response_time_minutes: 28 }, { id: 716, ticket_id: 61, agent_id: 48, reply_text: "The reviewer confirmed the details and the transfer was delayed.", created_at: new Date("2023-09-27T09:44:39Z"), reply_type: "Resolution", response_time_minutes: 80 }, { id: 717, ticket_id: 334, agent_id: 42, reply_text: "A duplicate item was reopened the same day.", created_at: new Date("2023-03-13T10:46:08Z"), reply_type: "Acknowledgment", response_time_minutes: 87 }, { id: 718, ticket_id: 109, agent_id: 26, reply_text: "The report was reopened after a standard check.", created_at: new Date("2023-08-02T04:44:52Z"), reply_type: "Follow-up", response_time_minutes: 101 }, { id: 719, ticket_id: 109, agent_id: 28, reply_text: "A standard shipment was delayed the same day.", created_at: new Date("2023-01-09T17:32:51Z"), reply_type: "Acknowledgment", response_time_minutes: 94 }, { id: 720, ticket_id: 499, agent_id: 1, reply_text: "The customer confirmed the details and the document was refunded.", created_at: new Date("2023-10-28T02:26:49Z"), reply_type: "Resolution", response_time_minutes: 63 }, { id: 721, ticket_id: 165, agent_id: 11, reply_text: "Flagged as manual. The reviewer approved the transfer.", created_at: new Date("2023-11-13T11:57:54Z"), reply_type: "Acknowledgment", response_time_minutes: 76 }, { id: 722, ticket_id: 140, agent_id: 20, reply_text: "An automatic appointment was rescheduled the same day.", created_at: new Date("2023-06-11T20:26:30Z"), reply_type: "Follow-up", response_time_minutes: 98 }, { id: 723, ticket_id: 175, agent_id: 44, reply_text: "A routine follow-up: the claim was rescheduled.", created_at: new Date("2023-06-22T05:49:53Z"), reply_type: "Acknowledgment", response_time_minutes: 68 }, { id: 724, ticket_id: 173, agent_id: 30, reply_text: "Flagged as routine. Support delayed the refund.", created_at: new Date("2023-12-02T00:31:34Z"), reply_type: "Acknowledgment", response_time_minutes: 44 }, { id: 725, ticket_id: 144, agent_id: 8, reply_text: "The account was approved after a repeat check.", created_at: new Date("2023-12-23T06:21:17Z"), reply_type: "Resolution", response_time_minutes: 46 }, { id: 726, ticket_id: 410, agent_id: 37, reply_text: "The supplier asked for a change and the delivery was replaced.", created_at: new Date("2023-11-06T23:27:21Z"), reply_type: "Acknowledgment", response_time_minutes: 36 }, { id: 727, ticket_id: 224, agent_id: 44, reply_text: "No response from the reviewer, so the refund was replaced.", created_at: new Date("2023-02-20T15:27:01Z"), reply_type: "Resolution", response_time_minutes: 63 }, { id: 728, ticket_id: 224, agent_id: 35, reply_text: "The team confirmed the details and the ticket was approved.", created_at: new Date("2023-03-18T05:56:30Z"), reply_type: "Resolution", response_time_minutes: 70 }, { id: 729, ticket_id: 93, agent_id: 27, reply_text: "The ticket was updated following an automatic review.", created_at: new Date("2023-09-19T11:36:25Z"), reply_type: "Acknowledgment", response_time_minutes: 62 }, { id: 730, ticket_id: 253, agent_id: 44, reply_text: "Flagged as standard. The reviewer reviewed the refund.", created_at: new Date("2023-08-17T18:56:40Z"), reply_type: "Follow-up", response_time_minutes: 88 }, { id: 731, ticket_id: 164, agent_id: 5, reply_text: "The refund was escalated — routine case, no further action.", created_at: new Date("2023-07-27T03:58:23Z"), reply_type: "Acknowledgment", response_time_minutes: 25 }, { id: 732, ticket_id: 191, agent_id: 40, reply_text: "The supplier asked for a change and the request was reopened.", created_at: new Date("2023-03-09T10:14:14Z"), reply_type: "Follow-up", response_time_minutes: 65 }, { id: 733, ticket_id: 114, agent_id: 40, reply_text: "A duplicate account was updated the same day.", created_at: new Date("2023-11-24T02:33:47Z"), reply_type: "Follow-up", response_time_minutes: 40 }, { id: 734, ticket_id: 252, agent_id: 14, reply_text: "The request was processed after a standard check.", created_at: new Date("2023-10-24T12:25:27Z"), reply_type: "Follow-up", response_time_minutes: 64 }, { id: 735, ticket_id: 130, agent_id: 9, reply_text: "An unusual follow-up: the payment was closed.", created_at: new Date("2023-08-06T04:17:33Z"), reply_type: "Resolution", response_time_minutes: 55 }, { id: 736, ticket_id: 58, agent_id: 31, reply_text: "The invoice was approved — unusual case, no further action.", created_at: new Date("2023-01-19T15:33:03Z"), reply_type: "Follow-up", response_time_minutes: 69 }, { id: 737, ticket_id: 232, agent_id: 18, reply_text: "Flagged as late. The account owner delayed the account.", created_at: new Date("2023-03-31T19:11:14Z"), reply_type: "Acknowledgment", response_time_minutes: 65 }, { id: 738, ticket_id: 124, agent_id: 49, reply_text: "The report was escalated following an unusual review.", created_at: new Date("2023-04-16T12:08:22Z"), reply_type: "Acknowledgment", response_time_minutes: 49 }, { id: 739, ticket_id: 372, agent_id: 47, reply_text: "The session was rejected following a manual review.", created_at: new Date("2023-02-24T16:08:25Z"), reply_type: "Resolution", response_time_minutes: 40 }, { id: 740, ticket_id: 21, agent_id: 36, reply_text: "The document was rescheduled — repeat case, no further action.", created_at: new Date("2023-09-17T05:40:51Z"), reply_type: "Follow-up", response_time_minutes: 59 }, { id: 741, ticket_id: 1, agent_id: 26, reply_text: "The request was cancelled after a repeat check.", created_at: new Date("2023-04-11T12:59:43Z"), reply_type: "Follow-up", response_time_minutes: 62 }, { id: 742, ticket_id: 498, agent_id: 7, reply_text: "The transfer was confirmed after a manual check.", created_at: new Date("2023-09-04T18:15:10Z"), reply_type: "Resolution", response_time_minutes: 56 }, { id: 743, ticket_id: 49, agent_id: 3, reply_text: "The customer confirmed the details and the claim was cancelled.", created_at: new Date("2023-06-26T09:42:57Z"), reply_type: "Resolution", response_time_minutes: 60 }, { id: 744, ticket_id: 209, agent_id: 18, reply_text: "The supplier asked for a change and the order was processed.", created_at: new Date("2023-12-02T18:01:05Z"), reply_type: "Acknowledgment", response_time_minutes: 75 }, { id: 745, ticket_id: 148, agent_id: 31, reply_text: "The ticket was delayed after a late check.", created_at: new Date("2023-12-24T14:26:24Z"), reply_type: "Resolution", response_time_minutes: 55 }, { id: 746, ticket_id: 399, agent_id: 48, reply_text: "A minor refund was replaced the same day.", created_at: new Date("2023-12-17T16:56:10Z"), reply_type: "Follow-up", response_time_minutes: 52 }, { id: 747, ticket_id: 269, agent_id: 18, reply_text: "Flagged as unusual. The reviewer rejected the record.", created_at: new Date("2023-04-15T12:48:31Z"), reply_type: "Acknowledgment", response_time_minutes: 67 }, { id: 748, ticket_id: 468, agent_id: 46, reply_text: "No response from the reviewer, so the item was confirmed.", created_at: new Date("2023-03-16T22:37:14Z"), reply_type: "Resolution", response_time_minutes: 67 }, { id: 749, ticket_id: 347, agent_id: 4, reply_text: "No response from the courier, so the request was cancelled.", created_at: new Date("2023-01-24T09:55:22Z"), reply_type: "Follow-up", response_time_minutes: 65 }, { id: 750, ticket_id: 40, agent_id: 44, reply_text: "The refund was approved following an incomplete review.", created_at: new Date("2023-04-30T16:07:49Z"), reply_type: "Acknowledgment", response_time_minutes: 101 }, { id: 751, ticket_id: 464, agent_id: 35, reply_text: "A routine follow-up: the ticket was reviewed.", created_at: new Date("2023-11-22T15:21:04Z"), reply_type: "Follow-up", response_time_minutes: 52 }, { id: 752, ticket_id: 232, agent_id: 25, reply_text: "The payment was closed after a late check.", created_at: new Date("2023-03-26T12:33:46Z"), reply_type: "Resolution", response_time_minutes: 29 }, { id: 753, ticket_id: 267, agent_id: 47, reply_text: "An operator confirmed the details and the account was processed.", created_at: new Date("2023-12-04T07:50:11Z"), reply_type: "Acknowledgment", response_time_minutes: 51 }, { id: 754, ticket_id: 101, agent_id: 44, reply_text: "An unusual follow-up: the request was cancelled.", created_at: new Date("2023-05-27T18:55:32Z"), reply_type: "Acknowledgment", response_time_minutes: 88 }, { id: 755, ticket_id: 340, agent_id: 3, reply_text: "The supplier reported an automatic issue; the ticket was closed.", created_at: new Date("2023-08-07T16:11:25Z"), reply_type: "Acknowledgment", response_time_minutes: 39 }, { id: 756, ticket_id: 235, agent_id: 13, reply_text: "No response from the account owner, so the record was processed.", created_at: new Date("2023-10-28T20:02:54Z"), reply_type: "Resolution", response_time_minutes: 86 }, { id: 757, ticket_id: 288, agent_id: 22, reply_text: "No response from an operator, so the report was confirmed.", created_at: new Date("2023-06-25T19:20:35Z"), reply_type: "Follow-up", response_time_minutes: 54 }, { id: 758, ticket_id: 48, agent_id: 17, reply_text: "The reviewer reported a partial issue; the request was rescheduled.", created_at: new Date("2023-01-03T21:54:33Z"), reply_type: "Resolution", response_time_minutes: 53 }, { id: 759, ticket_id: 1, agent_id: 26, reply_text: "A partial session was replaced the same day.", created_at: new Date("2023-06-22T13:29:13Z"), reply_type: "Acknowledgment", response_time_minutes: 43 }, { id: 760, ticket_id: 121, agent_id: 10, reply_text: "The reviewer asked for a change and the order was closed.", created_at: new Date("2023-04-07T18:17:04Z"), reply_type: "Follow-up", response_time_minutes: 55 }, { id: 761, ticket_id: 273, agent_id: 14, reply_text: "The reviewer reported an urgent issue; the payment was refunded.", created_at: new Date("2023-09-03T11:30:04Z"), reply_type: "Acknowledgment", response_time_minutes: 79 }, { id: 762, ticket_id: 84, agent_id: 39, reply_text: "The order was delayed following a partial review.", created_at: new Date("2023-08-20T11:28:27Z"), reply_type: "Resolution", response_time_minutes: 73 }, { id: 763, ticket_id: 372, agent_id: 36, reply_text: "A minor follow-up: the payment was escalated.", created_at: new Date("2023-10-13T22:21:40Z"), reply_type: "Resolution", response_time_minutes: 76 }, { id: 764, ticket_id: 358, agent_id: 9, reply_text: "The payment was completed following an automatic review.", created_at: new Date("2023-12-17T17:06:18Z"), reply_type: "Acknowledgment", response_time_minutes: 44 }, { id: 765, ticket_id: 85, agent_id: 15, reply_text: "The account owner asked for a change and the invoice was updated.", created_at: new Date("2023-09-11T13:24:56Z"), reply_type: "Resolution", response_time_minutes: 84 }, { id: 766, ticket_id: 29, agent_id: 16, reply_text: "The supplier reported a manual issue; the delivery was refunded.", created_at: new Date("2023-02-14T15:29:20Z"), reply_type: "Follow-up", response_time_minutes: 57 }, { id: 767, ticket_id: 378, agent_id: 38, reply_text: "A manual follow-up: the order was rejected.", created_at: new Date("2023-03-21T18:01:49Z"), reply_type: "Follow-up", response_time_minutes: 92 }, { id: 768, ticket_id: 296, agent_id: 2, reply_text: "No response from the account owner, so the appointment was completed.", created_at: new Date("2023-07-29T11:10:20Z"), reply_type: "Resolution", response_time_minutes: 38 }, { id: 769, ticket_id: 464, agent_id: 19, reply_text: "The supplier asked for a change and the session was resolved.", created_at: new Date("2023-08-09T16:28:34Z"), reply_type: "Follow-up", response_time_minutes: 87 }, { id: 770, ticket_id: 250, agent_id: 17, reply_text: "No response from support, so the report was delayed.", created_at: new Date("2023-11-21T18:09:43Z"), reply_type: "Follow-up", response_time_minutes: 66 }, { id: 771, ticket_id: 433, agent_id: 20, reply_text: "An unusual invoice was resolved the same day.", created_at: new Date("2023-04-13T18:47:29Z"), reply_type: "Acknowledgment", response_time_minutes: 95 }, { id: 772, ticket_id: 220, agent_id: 25, reply_text: "Flagged as unusual. Support escalated the session.", created_at: new Date("2023-06-18T16:15:10Z"), reply_type: "Acknowledgment", response_time_minutes: 33 }, { id: 773, ticket_id: 162, agent_id: 17, reply_text: "The claim was updated — late case, no further action.", created_at: new Date("2023-06-29T06:33:02Z"), reply_type: "Resolution", response_time_minutes: 38 }, { id: 774, ticket_id: 390, agent_id: 50, reply_text: "A duplicate report was updated the same day.", created_at: new Date("2023-03-30T13:01:37Z"), reply_type: "Acknowledgment", response_time_minutes: 60 }, { id: 775, ticket_id: 23, agent_id: 41, reply_text: "The customer reported a routine issue; the refund was resolved.", created_at: new Date("2023-12-03T11:08:39Z"), reply_type: "Follow-up", response_time_minutes: 47 }, { id: 776, ticket_id: 270, agent_id: 29, reply_text: "The supplier asked for a change and the booking was completed.", created_at: new Date("2023-04-28T15:25:47Z"), reply_type: "Follow-up", response_time_minutes: 37 }, { id: 777, ticket_id: 43, agent_id: 5, reply_text: "Flagged as urgent. Support updated the document.", created_at: new Date("2023-12-09T08:40:00Z"), reply_type: "Resolution", response_time_minutes: 60 }, { id: 778, ticket_id: 301, agent_id: 42, reply_text: "The transfer was delayed — partial case, no further action.", created_at: new Date("2023-01-03T14:15:35Z"), reply_type: "Acknowledgment", response_time_minutes: 82 }, { id: 779, ticket_id: 472, agent_id: 26, reply_text: "The courier reported an incomplete issue; the invoice was processed.", created_at: new Date("2023-09-16T21:31:02Z"), reply_type: "Follow-up", response_time_minutes: 50 }, { id: 780, ticket_id: 351, agent_id: 30, reply_text: "Flagged as urgent. Support cancelled the report.", created_at: new Date("2023-06-18T11:14:19Z"), reply_type: "Acknowledgment", response_time_minutes: 76 }, { id: 781, ticket_id: 345, agent_id: 45, reply_text: "A manual follow-up: the ticket was refunded.", created_at: new Date("2023-01-30T12:41:37Z"), reply_type: "Acknowledgment", response_time_minutes: 82 }, { id: 782, ticket_id: 286, agent_id: 24, reply_text: "An incomplete follow-up: the item was cancelled.", created_at: new Date("2023-08-28T09:34:14Z"), reply_type: "Acknowledgment", response_time_minutes: 52 }, { id: 783, ticket_id: 241, agent_id: 33, reply_text: "The customer reported a late issue; the order was rejected.", created_at: new Date("2023-04-06T12:42:43Z"), reply_type: "Follow-up", response_time_minutes: 35 }, { id: 784, ticket_id: 169, agent_id: 24, reply_text: "The customer reported a standard issue; the request was refunded.", created_at: new Date("2023-11-03T16:30:57Z"), reply_type: "Follow-up", response_time_minutes: 34 }, { id: 785, ticket_id: 304, agent_id: 18, reply_text: "No response from support, so the transfer was reviewed.", created_at: new Date("2023-01-10T18:51:02Z"), reply_type: "Acknowledgment", response_time_minutes: 71 }, { id: 786, ticket_id: 187, agent_id: 36, reply_text: "Flagged as unusual. The reviewer reopened the payment.", created_at: new Date("2023-06-25T20:57:05Z"), reply_type: "Resolution", response_time_minutes: 57 }, { id: 787, ticket_id: 155, agent_id: 12, reply_text: "A minor report was completed the same day.", created_at: new Date("2023-03-20T10:59:41Z"), reply_type: "Follow-up", response_time_minutes: 62 }, { id: 788, ticket_id: 116, agent_id: 48, reply_text: "The account was reviewed — incomplete case, no further action.", created_at: new Date("2023-08-26T08:57:38Z"), reply_type: "Acknowledgment", response_time_minutes: 85 }, { id: 789, ticket_id: 472, agent_id: 24, reply_text: "The courier confirmed the details and the delivery was reviewed.", created_at: new Date("2023-03-19T15:31:20Z"), reply_type: "Resolution", response_time_minutes: 82 }, { id: 790, ticket_id: 287, agent_id: 10, reply_text: "The reviewer reported a partial issue; the document was updated.", created_at: new Date("2023-02-02T11:35:47Z"), reply_type: "Acknowledgment", response_time_minutes: 85 }, { id: 791, ticket_id: 477, agent_id: 11, reply_text: "A duplicate follow-up: the order was delayed.", created_at: new Date("2023-05-28T18:14:28Z"), reply_type: "Acknowledgment", response_time_minutes: 64 }, { id: 792, ticket_id: 350, agent_id: 22, reply_text: "The supplier reported an unusual issue; the appointment was escalated.", created_at: new Date("2023-06-01T01:08:53Z"), reply_type: "Resolution", response_time_minutes: 53 }, { id: 793, ticket_id: 324, agent_id: 31, reply_text: "No response from support, so the document was reviewed.", created_at: new Date("2023-03-26T21:51:50Z"), reply_type: "Acknowledgment", response_time_minutes: 65 }, { id: 794, ticket_id: 494, agent_id: 6, reply_text: "The team confirmed the details and the ticket was reviewed.", created_at: new Date("2023-09-19T10:25:13Z"), reply_type: "Acknowledgment", response_time_minutes: 95 }, { id: 795, ticket_id: 40, agent_id: 31, reply_text: "The refund was escalated — unusual case, no further action.", created_at: new Date("2023-03-22T18:07:53Z"), reply_type: "Acknowledgment", response_time_minutes: 61 }, { id: 796, ticket_id: 413, agent_id: 43, reply_text: "A manual follow-up: the delivery was refunded.", created_at: new Date("2023-10-06T17:26:52Z"), reply_type: "Resolution", response_time_minutes: 76 }, { id: 797, ticket_id: 234, agent_id: 30, reply_text: "Support asked for a change and the shipment was escalated.", created_at: new Date("2023-08-11T13:21:47Z"), reply_type: "Resolution", response_time_minutes: 70 }, { id: 798, ticket_id: 213, agent_id: 43, reply_text: "The reviewer confirmed the details and the shipment was escalated.", created_at: new Date("2023-01-11T22:29:19Z"), reply_type: "Follow-up", response_time_minutes: 68 }, { id: 799, ticket_id: 294, agent_id: 39, reply_text: "The customer asked for a change and the order was reopened.", created_at: new Date("2023-01-15T22:16:39Z"), reply_type: "Acknowledgment", response_time_minutes: 53 }, { id: 800, ticket_id: 54, agent_id: 11, reply_text: "The team asked for a change and the ticket was rejected.", created_at: new Date("2023-06-17T18:35:42Z"), reply_type: "Acknowledgment", response_time_minutes: 46 }, { id: 801, ticket_id: 47, agent_id: 12, reply_text: "The booking was reopened — minor case, no further action.", created_at: new Date("2023-04-06T21:02:44Z"), reply_type: "Acknowledgment", response_time_minutes: 62 }, { id: 802, ticket_id: 453, agent_id: 6, reply_text: "The customer reported a routine issue; the refund was approved.", created_at: new Date("2023-07-26T18:24:42Z"), reply_type: "Acknowledgment", response_time_minutes: 41 }, { id: 803, ticket_id: 243, agent_id: 20, reply_text: "The reviewer asked for a change and the delivery was confirmed.", created_at: new Date("2023-12-12T16:19:21Z"), reply_type: "Acknowledgment", response_time_minutes: 53 }, { id: 804, ticket_id: 214, agent_id: 3, reply_text: "The reviewer asked for a change and the item was approved.", created_at: new Date("2023-05-06T11:26:29Z"), reply_type: "Resolution", response_time_minutes: 76 }, { id: 805, ticket_id: 109, agent_id: 6, reply_text: "The courier asked for a change and the payment was completed.", created_at: new Date("2023-11-25T14:36:10Z"), reply_type: "Acknowledgment", response_time_minutes: 74 }, { id: 806, ticket_id: 119, agent_id: 47, reply_text: "The customer confirmed the details and the appointment was rescheduled.", created_at: new Date("2023-08-11T22:52:38Z"), reply_type: "Resolution", response_time_minutes: 59 }, { id: 807, ticket_id: 299, agent_id: 20, reply_text: "Flagged as urgent. Support approved the booking.", created_at: new Date("2023-12-16T12:55:08Z"), reply_type: "Acknowledgment", response_time_minutes: 59 }, { id: 808, ticket_id: 56, agent_id: 15, reply_text: "Flagged as urgent. Support reviewed the delivery.", created_at: new Date("2023-06-22T18:49:25Z"), reply_type: "Acknowledgment", response_time_minutes: 53 }, { id: 809, ticket_id: 425, agent_id: 44, reply_text: "An automatic claim was delayed the same day.", created_at: new Date("2023-10-31T09:50:21Z"), reply_type: "Resolution", response_time_minutes: 48 }, { id: 810, ticket_id: 418, agent_id: 2, reply_text: "The document was rescheduled following a repeat review.", created_at: new Date("2023-08-14T15:00:52Z"), reply_type: "Resolution", response_time_minutes: 47 }, { id: 811, ticket_id: 290, agent_id: 20, reply_text: "The shipment was refunded — urgent case, no further action.", created_at: new Date("2023-12-31T18:20:51Z"), reply_type: "Follow-up", response_time_minutes: 29 }, { id: 812, ticket_id: 203, agent_id: 4, reply_text: "The report was reviewed after a late check.", created_at: new Date("2023-02-08T00:51:48Z"), reply_type: "Follow-up", response_time_minutes: 58 }, { id: 813, ticket_id: 243, agent_id: 37, reply_text: "An automatic follow-up: the claim was rescheduled.", created_at: new Date("2023-10-08T13:39:29Z"), reply_type: "Follow-up", response_time_minutes: 40 }, { id: 814, ticket_id: 45, agent_id: 29, reply_text: "An operator reported a duplicate issue; the refund was processed.", created_at: new Date("2023-11-14T20:12:15Z"), reply_type: "Resolution", response_time_minutes: 49 }, { id: 815, ticket_id: 262, agent_id: 43, reply_text: "Support confirmed the details and the request was approved.", created_at: new Date("2023-06-14T21:47:21Z"), reply_type: "Acknowledgment", response_time_minutes: 80 }, { id: 816, ticket_id: 146, agent_id: 19, reply_text: "No response from the courier, so the shipment was processed.", created_at: new Date("2023-01-01T11:51:13Z"), reply_type: "Acknowledgment", response_time_minutes: 60 }, { id: 817, ticket_id: 153, agent_id: 1, reply_text: "No response from the supplier, so the delivery was cancelled.", created_at: new Date("2023-09-25T18:39:28Z"), reply_type: "Acknowledgment", response_time_minutes: 69 }, { id: 818, ticket_id: 231, agent_id: 19, reply_text: "The record was reviewed — standard case, no further action.", created_at: new Date("2023-08-07T12:24:25Z"), reply_type: "Resolution", response_time_minutes: 77 }, { id: 819, ticket_id: 91, agent_id: 32, reply_text: "No response from the team, so the order was replaced.", created_at: new Date("2023-04-04T13:15:45Z"), reply_type: "Resolution", response_time_minutes: 74 }, { id: 820, ticket_id: 9, agent_id: 31, reply_text: "Support asked for a change and the report was updated.", created_at: new Date("2023-07-14T02:36:30Z"), reply_type: "Follow-up", response_time_minutes: 43 }, { id: 821, ticket_id: 123, agent_id: 48, reply_text: "An urgent follow-up: the invoice was resolved.", created_at: new Date("2023-12-06T17:07:29Z"), reply_type: "Acknowledgment", response_time_minutes: 58 }, { id: 822, ticket_id: 315, agent_id: 2, reply_text: "The supplier confirmed the details and the report was cancelled.", created_at: new Date("2023-11-12T10:21:58Z"), reply_type: "Acknowledgment", response_time_minutes: 60 }, { id: 823, ticket_id: 225, agent_id: 46, reply_text: "Flagged as unusual. The supplier processed the account.", created_at: new Date("2023-03-24T09:19:49Z"), reply_type: "Acknowledgment", response_time_minutes: 55 }, { id: 824, ticket_id: 311, agent_id: 42, reply_text: "Flagged as manual. Support delayed the invoice.", created_at: new Date("2023-04-05T10:07:08Z"), reply_type: "Resolution", response_time_minutes: 67 }, { id: 825, ticket_id: 118, agent_id: 38, reply_text: "Flagged as urgent. The reviewer reopened the ticket.", created_at: new Date("2023-02-24T09:10:30Z"), reply_type: "Resolution", response_time_minutes: 62 }, { id: 826, ticket_id: 180, agent_id: 11, reply_text: "Flagged as minor. The customer escalated the document.", created_at: new Date("2023-07-02T18:25:13Z"), reply_type: "Acknowledgment", response_time_minutes: 54 }, { id: 827, ticket_id: 262, agent_id: 31, reply_text: "Support confirmed the details and the payment was refunded.", created_at: new Date("2023-10-18T14:49:15Z"), reply_type: "Acknowledgment", response_time_minutes: 78 }, { id: 828, ticket_id: 163, agent_id: 25, reply_text: "No response from an operator, so the claim was rejected.", created_at: new Date("2023-07-22T14:22:52Z"), reply_type: "Acknowledgment", response_time_minutes: 60 }, { id: 829, ticket_id: 448, agent_id: 8, reply_text: "A routine appointment was rejected the same day.", created_at: new Date("2023-06-19T20:50:15Z"), reply_type: "Acknowledgment", response_time_minutes: 77 }, { id: 830, ticket_id: 499, agent_id: 1, reply_text: "Flagged as repeat. The courier reviewed the transfer.", created_at: new Date("2023-10-13T09:15:32Z"), reply_type: "Acknowledgment", response_time_minutes: 58 }, { id: 831, ticket_id: 320, agent_id: 44, reply_text: "The booking was resolved after a repeat check.", created_at: new Date("2023-09-09T03:24:35Z"), reply_type: "Resolution", response_time_minutes: 59 }, { id: 832, ticket_id: 127, agent_id: 5, reply_text: "The customer confirmed the details and the document was reviewed.", created_at: new Date("2023-02-27T15:54:06Z"), reply_type: "Acknowledgment", response_time_minutes: 80 }, { id: 833, ticket_id: 341, agent_id: 37, reply_text: "An urgent follow-up: the record was rejected.", created_at: new Date("2023-12-04T11:16:12Z"), reply_type: "Acknowledgment", response_time_minutes: 58 }, { id: 834, ticket_id: 348, agent_id: 27, reply_text: "Flagged as unusual. The account owner escalated the account.", created_at: new Date("2023-11-22T18:47:33Z"), reply_type: "Resolution", response_time_minutes: 86 }, { id: 835, ticket_id: 79, agent_id: 24, reply_text: "The supplier confirmed the details and the session was completed.", created_at: new Date("2023-01-13T00:28:54Z"), reply_type: "Acknowledgment", response_time_minutes: 58 }, { id: 836, ticket_id: 324, agent_id: 39, reply_text: "An incomplete invoice was reopened the same day.", created_at: new Date("2023-02-02T22:46:54Z"), reply_type: "Resolution", response_time_minutes: 67 }, { id: 837, ticket_id: 171, agent_id: 8, reply_text: "The appointment was confirmed after a minor check.", created_at: new Date("2023-12-31T13:40:14Z"), reply_type: "Acknowledgment", response_time_minutes: 53 }, { id: 838, ticket_id: 410, agent_id: 21, reply_text: "The order was reopened — duplicate case, no further action.", created_at: new Date("2023-06-08T01:43:16Z"), reply_type: "Resolution", response_time_minutes: 68 }, { id: 839, ticket_id: 36, agent_id: 1, reply_text: "The delivery was rescheduled following an urgent review.", created_at: new Date("2023-12-25T10:50:09Z"), reply_type: "Acknowledgment", response_time_minutes: 74 }, { id: 840, ticket_id: 255, agent_id: 49, reply_text: "The team asked for a change and the shipment was reviewed.", created_at: new Date("2023-04-02T13:40:41Z"), reply_type: "Acknowledgment", response_time_minutes: 41 }, { id: 841, ticket_id: 268, agent_id: 13, reply_text: "The customer reported a duplicate issue; the order was closed.", created_at: new Date("2023-11-08T20:02:42Z"), reply_type: "Resolution", response_time_minutes: 53 }, { id: 842, ticket_id: 202, agent_id: 28, reply_text: "A manual follow-up: the account was refunded.", created_at: new Date("2023-10-21T09:25:21Z"), reply_type: "Follow-up", response_time_minutes: 52 }, { id: 843, ticket_id: 260, agent_id: 36, reply_text: "The reviewer confirmed the details and the order was delayed.", created_at: new Date("2023-12-20T12:19:46Z"), reply_type: "Acknowledgment", response_time_minutes: 71 }, { id: 844, ticket_id: 124, agent_id: 47, reply_text: "A duplicate follow-up: the request was confirmed.", created_at: new Date("2023-05-31T16:40:14Z"), reply_type: "Acknowledgment", response_time_minutes: 44 }, { id: 845, ticket_id: 366, agent_id: 13, reply_text: "No response from the courier, so the invoice was cancelled.", created_at: new Date("2023-01-10T14:20:16Z"), reply_type: "Resolution", response_time_minutes: 61 }, { id: 846, ticket_id: 400, agent_id: 20, reply_text: "The supplier confirmed the details and the document was updated.", created_at: new Date("2023-02-05T10:54:37Z"), reply_type: "Acknowledgment", response_time_minutes: 51 }, { id: 847, ticket_id: 315, agent_id: 45, reply_text: "The ticket was rejected following an unusual review.", created_at: new Date("2023-05-24T17:34:32Z"), reply_type: "Acknowledgment", response_time_minutes: 55 }, { id: 848, ticket_id: 152, agent_id: 48, reply_text: "The courier asked for a change and the document was replaced.", created_at: new Date("2023-02-16T15:05:07Z"), reply_type: "Acknowledgment", response_time_minutes: 55 }, { id: 849, ticket_id: 151, agent_id: 39, reply_text: "The delivery was resolved after an unusual check.", created_at: new Date("2023-08-13T12:10:17Z"), reply_type: "Follow-up", response_time_minutes: 59 }, { id: 850, ticket_id: 274, agent_id: 20, reply_text: "A manual transfer was replaced the same day.", created_at: new Date("2023-03-12T17:18:54Z"), reply_type: "Acknowledgment", response_time_minutes: 70 }, { id: 851, ticket_id: 358, agent_id: 17, reply_text: "The team reported an incomplete issue; the item was completed.", created_at: new Date("2023-07-09T08:00:45Z"), reply_type: "Resolution", response_time_minutes: 74 }, { id: 852, ticket_id: 55, agent_id: 23, reply_text: "An incomplete delivery was rescheduled the same day.", created_at: new Date("2023-06-09T19:48:09Z"), reply_type: "Follow-up", response_time_minutes: 54 }, { id: 853, ticket_id: 408, agent_id: 1, reply_text: "Flagged as repeat. The reviewer rescheduled the payment.", created_at: new Date("2023-07-20T13:08:11Z"), reply_type: "Acknowledgment", response_time_minutes: 71 }, { id: 854, ticket_id: 487, agent_id: 32, reply_text: "The team reported a standard issue; the ticket was approved.", created_at: new Date("2023-02-05T09:39:16Z"), reply_type: "Resolution", response_time_minutes: 82 }, { id: 855, ticket_id: 385, agent_id: 40, reply_text: "A standard session was updated the same day.", created_at: new Date("2023-07-27T12:48:00Z"), reply_type: "Acknowledgment", response_time_minutes: 54 }, { id: 856, ticket_id: 414, agent_id: 37, reply_text: "Support asked for a change and the transfer was refunded.", created_at: new Date("2023-04-17T10:35:11Z"), reply_type: "Acknowledgment", response_time_minutes: 56 }, { id: 857, ticket_id: 483, agent_id: 18, reply_text: "Flagged as late. The courier closed the record.", created_at: new Date("2023-01-18T08:05:54Z"), reply_type: "Acknowledgment", response_time_minutes: 82 }, { id: 858, ticket_id: 43, agent_id: 1, reply_text: "No response from the supplier, so the claim was reviewed.", created_at: new Date("2023-06-16T13:09:12Z"), reply_type: "Acknowledgment", response_time_minutes: 63 }, { id: 859, ticket_id: 59, agent_id: 25, reply_text: "The team confirmed the details and the appointment was delayed.", created_at: new Date("2023-11-10T21:07:40Z"), reply_type: "Follow-up", response_time_minutes: 61 }, { id: 860, ticket_id: 75, agent_id: 50, reply_text: "Flagged as urgent. The reviewer rejected the transfer.", created_at: new Date("2023-03-16T00:22:48Z"), reply_type: "Resolution", response_time_minutes: 47 }, { id: 861, ticket_id: 355, agent_id: 24, reply_text: "A manual follow-up: the document was escalated.", created_at: new Date("2023-01-22T07:48:12Z"), reply_type: "Acknowledgment", response_time_minutes: 67 }, { id: 862, ticket_id: 208, agent_id: 35, reply_text: "The reviewer asked for a change and the document was reopened.", created_at: new Date("2023-05-02T11:46:05Z"), reply_type: "Acknowledgment", response_time_minutes: 28 }, { id: 863, ticket_id: 299, agent_id: 17, reply_text: "Flagged as incomplete. The account owner rejected the document.", created_at: new Date("2023-10-03T16:30:38Z"), reply_type: "Resolution", response_time_minutes: 52 }, { id: 864, ticket_id: 47, agent_id: 1, reply_text: "The transfer was approved — partial case, no further action.", created_at: new Date("2023-10-28T16:55:19Z"), reply_type: "Resolution", response_time_minutes: 41 }, { id: 865, ticket_id: 452, agent_id: 35, reply_text: "No response from the team, so the account was closed.", created_at: new Date("2023-09-20T08:13:31Z"), reply_type: "Acknowledgment", response_time_minutes: 91 }, { id: 866, ticket_id: 317, agent_id: 37, reply_text: "No response from support, so the request was confirmed.", created_at: new Date("2023-01-24T11:32:43Z"), reply_type: "Resolution", response_time_minutes: 86 }, { id: 867, ticket_id: 476, agent_id: 13, reply_text: "The order was closed after a partial check.", created_at: new Date("2023-05-12T15:00:29Z"), reply_type: "Acknowledgment", response_time_minutes: 62 }, { id: 868, ticket_id: 410, agent_id: 50, reply_text: "The account was updated following an urgent review.", created_at: new Date("2023-08-27T10:15:45Z"), reply_type: "Follow-up", response_time_minutes: 35 }, { id: 869, ticket_id: 292, agent_id: 34, reply_text: "An urgent follow-up: the request was replaced.", created_at: new Date("2023-07-04T21:50:44Z"), reply_type: "Resolution", response_time_minutes: 71 }, { id: 870, ticket_id: 19, agent_id: 16, reply_text: "The record was rejected following a late review.", created_at: new Date("2023-10-16T11:37:51Z"), reply_type: "Resolution", response_time_minutes: 92 }, { id: 871, ticket_id: 393, agent_id: 30, reply_text: "The invoice was closed following a duplicate review.", created_at: new Date("2023-12-15T15:55:22Z"), reply_type: "Acknowledgment", response_time_minutes: 57 }, { id: 872, ticket_id: 234, agent_id: 47, reply_text: "Flagged as partial. The customer approved the session.", created_at: new Date("2023-06-09T00:02:08Z"), reply_type: "Acknowledgment", response_time_minutes: 32 }, { id: 873, ticket_id: 386, agent_id: 33, reply_text: "The order was updated following a duplicate review.", created_at: new Date("2023-03-07T07:54:51Z"), reply_type: "Acknowledgment", response_time_minutes: 77 }, { id: 874, ticket_id: 38, agent_id: 15, reply_text: "The refund was rescheduled — minor case, no further action.", created_at: new Date("2023-01-27T00:31:33Z"), reply_type: "Resolution", response_time_minutes: 56 }, { id: 875, ticket_id: 445, agent_id: 10, reply_text: "No response from the team, so the item was rejected.", created_at: new Date("2023-11-07T19:30:29Z"), reply_type: "Follow-up", response_time_minutes: 50 }, { id: 876, ticket_id: 174, agent_id: 33, reply_text: "The order was refunded — urgent case, no further action.", created_at: new Date("2023-06-09T19:04:20Z"), reply_type: "Acknowledgment", response_time_minutes: 73 }, { id: 877, ticket_id: 182, agent_id: 39, reply_text: "Flagged as duplicate. The courier confirmed the document.", created_at: new Date("2023-01-21T03:52:44Z"), reply_type: "Resolution", response_time_minutes: 56 }, { id: 878, ticket_id: 94, agent_id: 10, reply_text: "An automatic follow-up: the item was reopened.", created_at: new Date("2023-04-10T15:09:17Z"), reply_type: "Acknowledgment", response_time_minutes: 60 }, { id: 879, ticket_id: 486, agent_id: 29, reply_text: "A late account was delayed the same day.", created_at: new Date("2023-04-18T10:45:28Z"), reply_type: "Acknowledgment", response_time_minutes: 47 }, { id: 880, ticket_id: 176, agent_id: 22, reply_text: "No response from an operator, so the item was escalated.", created_at: new Date("2023-06-13T10:45:47Z"), reply_type: "Resolution", response_time_minutes: 88 }, { id: 881, ticket_id: 460, agent_id: 22, reply_text: "The report was cancelled — repeat case, no further action.", created_at: new Date("2023-05-17T17:31:36Z"), reply_type: "Resolution", response_time_minutes: 45 }, { id: 882, ticket_id: 129, agent_id: 1, reply_text: "Flagged as standard. The reviewer resolved the document.", created_at: new Date("2023-02-19T18:56:20Z"), reply_type: "Acknowledgment", response_time_minutes: 50 }, { id: 883, ticket_id: 246, agent_id: 22, reply_text: "The account owner asked for a change and the invoice was approved.", created_at: new Date("2023-05-29T20:48:03Z"), reply_type: "Acknowledgment", response_time_minutes: 97 }, { id: 884, ticket_id: 496, agent_id: 25, reply_text: "The item was closed after a repeat check.", created_at: new Date("2023-05-18T19:17:56Z"), reply_type: "Resolution", response_time_minutes: 83 }, { id: 885, ticket_id: 22, agent_id: 2, reply_text: "A partial follow-up: the ticket was replaced.", created_at: new Date("2023-06-16T12:17:37Z"), reply_type: "Resolution", response_time_minutes: 29 }, { id: 886, ticket_id: 211, agent_id: 11, reply_text: "Flagged as minor. The account owner processed the appointment.", created_at: new Date("2023-06-20T13:37:34Z"), reply_type: "Acknowledgment", response_time_minutes: 86 }, { id: 887, ticket_id: 356, agent_id: 24, reply_text: "A late follow-up: the record was rejected.", created_at: new Date("2023-05-31T09:09:50Z"), reply_type: "Acknowledgment", response_time_minutes: 88 }, { id: 888, ticket_id: 209, agent_id: 31, reply_text: "An unusual delivery was escalated the same day.", created_at: new Date("2023-05-28T17:25:35Z"), reply_type: "Resolution", response_time_minutes: 73 }, { id: 889, ticket_id: 291, agent_id: 20, reply_text: "The customer asked for a change and the report was cancelled.", created_at: new Date("2023-03-12T11:36:56Z"), reply_type: "Resolution", response_time_minutes: 78 }, { id: 890, ticket_id: 227, agent_id: 19, reply_text: "The claim was updated after a manual check.", created_at: new Date("2023-05-13T23:46:32Z"), reply_type: "Acknowledgment", response_time_minutes: 73 }, { id: 891, ticket_id: 213, agent_id: 40, reply_text: "The customer asked for a change and the order was cancelled.", created_at: new Date("2023-06-22T04:16:06Z"), reply_type: "Acknowledgment", response_time_minutes: 59 }, { id: 892, ticket_id: 75, agent_id: 42, reply_text: "Support asked for a change and the payment was processed.", created_at: new Date("2023-11-15T11:12:16Z"), reply_type: "Follow-up", response_time_minutes: 55 }, { id: 893, ticket_id: 63, agent_id: 29, reply_text: "The supplier asked for a change and the session was updated.", created_at: new Date("2023-07-23T15:39:12Z"), reply_type: "Acknowledgment", response_time_minutes: 39 }, { id: 894, ticket_id: 408, agent_id: 9, reply_text: "The reviewer confirmed the details and the session was completed.", created_at: new Date("2023-07-06T18:15:29Z"), reply_type: "Resolution", response_time_minutes: 36 }, { id: 895, ticket_id: 227, agent_id: 41, reply_text: "Flagged as late. The reviewer escalated the account.", created_at: new Date("2023-06-02T21:48:23Z"), reply_type: "Resolution", response_time_minutes: 52 }, { id: 896, ticket_id: 234, agent_id: 41, reply_text: "The team confirmed the details and the ticket was closed.", created_at: new Date("2023-07-31T09:11:20Z"), reply_type: "Acknowledgment", response_time_minutes: 32 }, { id: 897, ticket_id: 20, agent_id: 34, reply_text: "The record was resolved — minor case, no further action.", created_at: new Date("2023-12-02T09:03:25Z"), reply_type: "Resolution", response_time_minutes: 80 }, { id: 898, ticket_id: 393, agent_id: 20, reply_text: "No response from the courier, so the item was confirmed.", created_at: new Date("2023-03-17T22:06:17Z"), reply_type: "Acknowledgment", response_time_minutes: 64 }, { id: 899, ticket_id: 320, agent_id: 24, reply_text: "No response from the team, so the transfer was escalated.", created_at: new Date("2023-06-11T09:51:55Z"), reply_type: "Acknowledgment", response_time_minutes: 59 }, { id: 900, ticket_id: 236, agent_id: 20, reply_text: "A repeat follow-up: the shipment was refunded.", created_at: new Date("2023-03-29T09:46:12Z"), reply_type: "Resolution", response_time_minutes: 81 }, { id: 901, ticket_id: 9, agent_id: 19, reply_text: "Flagged as repeat. The account owner closed the shipment.", created_at: new Date("2023-11-05T08:54:30Z"), reply_type: "Resolution", response_time_minutes: 53 }, { id: 902, ticket_id: 317, agent_id: 10, reply_text: "The payment was delayed — standard case, no further action.", created_at: new Date("2023-06-04T13:25:29Z"), reply_type: "Acknowledgment", response_time_minutes: 73 }, { id: 903, ticket_id: 436, agent_id: 7, reply_text: "The account owner confirmed the details and the delivery was escalated.", created_at: new Date("2023-08-06T16:25:03Z"), reply_type: "Acknowledgment", response_time_minutes: 39 }, { id: 904, ticket_id: 454, agent_id: 13, reply_text: "The courier confirmed the details and the account was approved.", created_at: new Date("2023-01-22T09:00:18Z"), reply_type: "Resolution", response_time_minutes: 45 }, { id: 905, ticket_id: 233, agent_id: 12, reply_text: "The team confirmed the details and the request was updated.", created_at: new Date("2023-05-25T16:51:18Z"), reply_type: "Follow-up", response_time_minutes: 56 }, { id: 906, ticket_id: 37, agent_id: 13, reply_text: "Flagged as repeat. The courier refunded the order.", created_at: new Date("2023-01-26T14:43:27Z"), reply_type: "Acknowledgment", response_time_minutes: 44 }, { id: 907, ticket_id: 238, agent_id: 5, reply_text: "No response from the team, so the refund was closed.", created_at: new Date("2023-08-01T15:42:06Z"), reply_type: "Acknowledgment", response_time_minutes: 52 }, { id: 908, ticket_id: 303, agent_id: 43, reply_text: "The team confirmed the details and the delivery was rescheduled.", created_at: new Date("2023-01-03T05:58:00Z"), reply_type: "Acknowledgment", response_time_minutes: 69 }, { id: 909, ticket_id: 191, agent_id: 26, reply_text: "The item was closed — duplicate case, no further action.", created_at: new Date("2023-12-11T12:28:49Z"), reply_type: "Acknowledgment", response_time_minutes: 53 }, { id: 910, ticket_id: 198, agent_id: 45, reply_text: "The account was escalated following an unusual review.", created_at: new Date("2023-03-06T17:17:14Z"), reply_type: "Resolution", response_time_minutes: 77 }, { id: 911, ticket_id: 423, agent_id: 50, reply_text: "The report was rejected following a late review.", created_at: new Date("2023-11-22T08:42:43Z"), reply_type: "Resolution", response_time_minutes: 52 }, { id: 912, ticket_id: 304, agent_id: 44, reply_text: "An operator reported an incomplete issue; the transfer was delayed.", created_at: new Date("2023-06-02T22:35:22Z"), reply_type: "Resolution", response_time_minutes: 97 }, { id: 913, ticket_id: 270, agent_id: 30, reply_text: "The payment was completed following a standard review.", created_at: new Date("2023-12-06T16:33:31Z"), reply_type: "Acknowledgment", response_time_minutes: 75 }, { id: 914, ticket_id: 147, agent_id: 13, reply_text: "The report was resolved — unusual case, no further action.", created_at: new Date("2023-05-09T09:37:25Z"), reply_type: "Acknowledgment", response_time_minutes: 18 }, { id: 915, ticket_id: 452, agent_id: 36, reply_text: "The refund was rejected after an unusual check.", created_at: new Date("2023-08-26T09:05:44Z"), reply_type: "Acknowledgment", response_time_minutes: 75 }, { id: 916, ticket_id: 422, agent_id: 20, reply_text: "The transfer was escalated after a minor check.", created_at: new Date("2023-08-06T09:38:50Z"), reply_type: "Resolution", response_time_minutes: 58 }, { id: 917, ticket_id: 26, agent_id: 46, reply_text: "Support asked for a change and the record was delayed.", created_at: new Date("2023-11-20T11:54:12Z"), reply_type: "Follow-up", response_time_minutes: 58 }, { id: 918, ticket_id: 144, agent_id: 10, reply_text: "Support reported a standard issue; the payment was reopened.", created_at: new Date("2023-05-15T18:28:39Z"), reply_type: "Follow-up", response_time_minutes: 69 }, { id: 919, ticket_id: 434, agent_id: 21, reply_text: "The request was cancelled after an automatic check.", created_at: new Date("2023-03-10T11:56:39Z"), reply_type: "Resolution", response_time_minutes: 50 }, { id: 920, ticket_id: 99, agent_id: 4, reply_text: "An urgent follow-up: the request was processed.", created_at: new Date("2023-06-24T13:11:11Z"), reply_type: "Resolution", response_time_minutes: 20 }, { id: 921, ticket_id: 109, agent_id: 3, reply_text: "Flagged as unusual. The reviewer reopened the appointment.", created_at: new Date("2023-07-08T15:40:01Z"), reply_type: "Acknowledgment", response_time_minutes: 26 }, { id: 922, ticket_id: 227, agent_id: 3, reply_text: "The supplier reported an urgent issue; the claim was approved.", created_at: new Date("2023-07-26T14:55:18Z"), reply_type: "Acknowledgment", response_time_minutes: 49 }, { id: 923, ticket_id: 321, agent_id: 36, reply_text: "The session was delayed following an incomplete review.", created_at: new Date("2023-11-08T20:48:57Z"), reply_type: "Acknowledgment", response_time_minutes: 62 }, { id: 924, ticket_id: 23, agent_id: 11, reply_text: "The report was rejected following a manual review.", created_at: new Date("2023-11-01T18:56:00Z"), reply_type: "Follow-up", response_time_minutes: 74 }, { id: 925, ticket_id: 14, agent_id: 11, reply_text: "Flagged as late. An operator reviewed the payment.", created_at: new Date("2023-03-25T18:35:58Z"), reply_type: "Acknowledgment", response_time_minutes: 58 }, { id: 926, ticket_id: 65, agent_id: 39, reply_text: "The customer asked for a change and the record was rejected.", created_at: new Date("2023-02-03T15:23:35Z"), reply_type: "Acknowledgment", response_time_minutes: 70 }, { id: 927, ticket_id: 420, agent_id: 45, reply_text: "The ticket was escalated — automatic case, no further action.", created_at: new Date("2023-12-04T20:15:42Z"), reply_type: "Acknowledgment", response_time_minutes: 91 }, { id: 928, ticket_id: 383, agent_id: 15, reply_text: "The record was resolved following an urgent review.", created_at: new Date("2023-03-21T15:22:58Z"), reply_type: "Resolution", response_time_minutes: 87 }, { id: 929, ticket_id: 286, agent_id: 12, reply_text: "A repeat session was rejected the same day.", created_at: new Date("2023-11-19T19:11:52Z"), reply_type: "Acknowledgment", response_time_minutes: 68 }, { id: 930, ticket_id: 321, agent_id: 10, reply_text: "The refund was replaced — automatic case, no further action.", created_at: new Date("2023-03-01T01:57:57Z"), reply_type: "Resolution", response_time_minutes: 52 }, { id: 931, ticket_id: 255, agent_id: 21, reply_text: "The team confirmed the details and the refund was reopened.", created_at: new Date("2023-10-17T20:34:42Z"), reply_type: "Acknowledgment", response_time_minutes: 44 }, { id: 932, ticket_id: 142, agent_id: 27, reply_text: "A duplicate booking was updated the same day.", created_at: new Date("2023-05-12T10:13:30Z"), reply_type: "Resolution", response_time_minutes: 48 }, { id: 933, ticket_id: 302, agent_id: 14, reply_text: "Flagged as minor. Support refunded the order.", created_at: new Date("2023-09-29T13:15:22Z"), reply_type: "Acknowledgment", response_time_minutes: 44 }, { id: 934, ticket_id: 440, agent_id: 10, reply_text: "Flagged as automatic. Support reviewed the shipment.", created_at: new Date("2023-03-09T16:13:31Z"), reply_type: "Resolution", response_time_minutes: 69 }, { id: 935, ticket_id: 358, agent_id: 39, reply_text: "No response from the team, so the report was escalated.", created_at: new Date("2023-04-17T20:30:20Z"), reply_type: "Resolution", response_time_minutes: 80 }, { id: 936, ticket_id: 358, agent_id: 49, reply_text: "The account was approved following a repeat review.", created_at: new Date("2023-09-18T09:06:42Z"), reply_type: "Acknowledgment", response_time_minutes: 46 }, { id: 937, ticket_id: 286, agent_id: 30, reply_text: "No response from the account owner, so the booking was resolved.", created_at: new Date("2023-09-13T13:38:20Z"), reply_type: "Resolution", response_time_minutes: 55 }, { id: 938, ticket_id: 45, agent_id: 21, reply_text: "The appointment was rescheduled after an automatic check.", created_at: new Date("2023-10-29T20:43:56Z"), reply_type: "Follow-up", response_time_minutes: 62 }, { id: 939, ticket_id: 258, agent_id: 50, reply_text: "No response from the courier, so the shipment was reopened.", created_at: new Date("2023-06-14T06:46:02Z"), reply_type: "Resolution", response_time_minutes: 35 }, { id: 940, ticket_id: 288, agent_id: 34, reply_text: "The customer reported a duplicate issue; the document was confirmed.", created_at: new Date("2023-08-20T08:27:44Z"), reply_type: "Resolution", response_time_minutes: 24 }, { id: 941, ticket_id: 371, agent_id: 11, reply_text: "The supplier asked for a change and the ticket was reviewed.", created_at: new Date("2023-05-10T09:22:18Z"), reply_type: "Resolution", response_time_minutes: 54 }, { id: 942, ticket_id: 340, agent_id: 22, reply_text: "A standard follow-up: the document was cancelled.", created_at: new Date("2023-11-29T09:23:57Z"), reply_type: "Acknowledgment", response_time_minutes: 62 }, { id: 943, ticket_id: 474, agent_id: 11, reply_text: "An operator confirmed the details and the delivery was reviewed.", created_at: new Date("2023-11-21T09:12:38Z"), reply_type: "Follow-up", response_time_minutes: 60 }, { id: 944, ticket_id: 226, agent_id: 42, reply_text: "Flagged as repeat. The supplier escalated the transfer.", created_at: new Date("2023-07-23T16:24:36Z"), reply_type: "Acknowledgment", response_time_minutes: 61 }, { id: 945, ticket_id: 308, agent_id: 38, reply_text: "A standard request was rejected the same day.", created_at: new Date("2023-02-05T01:08:47Z"), reply_type: "Resolution", response_time_minutes: 47 }, { id: 946, ticket_id: 245, agent_id: 8, reply_text: "The team reported a routine issue; the refund was refunded.", created_at: new Date("2023-01-08T14:10:39Z"), reply_type: "Resolution", response_time_minutes: 61 }, { id: 947, ticket_id: 393, agent_id: 11, reply_text: "An incomplete follow-up: the payment was confirmed.", created_at: new Date("2023-11-26T19:33:10Z"), reply_type: "Acknowledgment", response_time_minutes: 68 }, { id: 948, ticket_id: 265, agent_id: 14, reply_text: "No response from the supplier, so the document was updated.", created_at: new Date("2023-12-25T19:51:46Z"), reply_type: "Acknowledgment", response_time_minutes: 37 }, { id: 949, ticket_id: 175, agent_id: 48, reply_text: "The customer reported an automatic issue; the shipment was resolved.", created_at: new Date("2023-01-15T10:11:01Z"), reply_type: "Acknowledgment", response_time_minutes: 59 }, { id: 950, ticket_id: 368, agent_id: 31, reply_text: "Flagged as partial. The team confirmed the payment.", created_at: new Date("2023-07-02T08:48:00Z"), reply_type: "Resolution", response_time_minutes: 64 }, { id: 951, ticket_id: 296, agent_id: 34, reply_text: "The document was delayed following a routine review.", created_at: new Date("2023-04-27T19:35:58Z"), reply_type: "Acknowledgment", response_time_minutes: 75 }, { id: 952, ticket_id: 437, agent_id: 38, reply_text: "No response from the account owner, so the transfer was refunded.", created_at: new Date("2023-08-28T10:06:59Z"), reply_type: "Resolution", response_time_minutes: 76 }, { id: 953, ticket_id: 284, agent_id: 44, reply_text: "Flagged as urgent. The supplier updated the document.", created_at: new Date("2023-11-03T10:02:05Z"), reply_type: "Resolution", response_time_minutes: 85 }, { id: 954, ticket_id: 131, agent_id: 43, reply_text: "The customer reported a repeat issue; the document was reopened.", created_at: new Date("2023-04-06T12:35:45Z"), reply_type: "Follow-up", response_time_minutes: 55 }, { id: 955, ticket_id: 422, agent_id: 49, reply_text: "An urgent payment was processed the same day.", created_at: new Date("2023-06-20T17:15:04Z"), reply_type: "Acknowledgment", response_time_minutes: 57 }, { id: 956, ticket_id: 117, agent_id: 13, reply_text: "The supplier confirmed the details and the report was cancelled.", created_at: new Date("2023-03-12T07:28:26Z"), reply_type: "Acknowledgment", response_time_minutes: 47 }, { id: 957, ticket_id: 17, agent_id: 8, reply_text: "The account owner confirmed the details and the refund was reviewed.", created_at: new Date("2023-08-11T20:42:22Z"), reply_type: "Resolution", response_time_minutes: 56 }, { id: 958, ticket_id: 402, agent_id: 46, reply_text: "The invoice was cancelled following a minor review.", created_at: new Date("2023-12-13T18:08:58Z"), reply_type: "Acknowledgment", response_time_minutes: 43 }, { id: 959, ticket_id: 185, agent_id: 32, reply_text: "A duplicate shipment was replaced the same day.", created_at: new Date("2023-09-12T16:02:18Z"), reply_type: "Resolution", response_time_minutes: 44 }, { id: 960, ticket_id: 152, agent_id: 5, reply_text: "A routine follow-up: the appointment was refunded.", created_at: new Date("2023-03-03T17:50:10Z"), reply_type: "Acknowledgment", response_time_minutes: 100 }, { id: 961, ticket_id: 235, agent_id: 2, reply_text: "No response from the courier, so the payment was reopened.", created_at: new Date("2023-08-09T21:27:14Z"), reply_type: "Follow-up", response_time_minutes: 64 }, { id: 962, ticket_id: 17, agent_id: 48, reply_text: "Support reported a standard issue; the order was updated.", created_at: new Date("2023-09-13T19:03:42Z"), reply_type: "Follow-up", response_time_minutes: 77 }, { id: 963, ticket_id: 48, agent_id: 37, reply_text: "Flagged as standard. An operator cancelled the transfer.", created_at: new Date("2023-09-25T14:47:23Z"), reply_type: "Acknowledgment", response_time_minutes: 80 }, { id: 964, ticket_id: 422, agent_id: 35, reply_text: "The appointment was refunded after a manual check.", created_at: new Date("2023-05-12T12:15:27Z"), reply_type: "Follow-up", response_time_minutes: 71 }, { id: 965, ticket_id: 402, agent_id: 13, reply_text: "The invoice was rescheduled — standard case, no further action.", created_at: new Date("2023-10-19T06:13:32Z"), reply_type: "Acknowledgment", response_time_minutes: 69 }, { id: 966, ticket_id: 8, agent_id: 29, reply_text: "The booking was confirmed after a repeat check.", created_at: new Date("2023-03-17T12:23:21Z"), reply_type: "Follow-up", response_time_minutes: 57 }, { id: 967, ticket_id: 75, agent_id: 32, reply_text: "A partial follow-up: the order was processed.", created_at: new Date("2023-01-28T10:18:32Z"), reply_type: "Follow-up", response_time_minutes: 81 }, { id: 968, ticket_id: 309, agent_id: 36, reply_text: "No response from the supplier, so the invoice was cancelled.", created_at: new Date("2023-10-19T22:43:17Z"), reply_type: "Acknowledgment", response_time_minutes: 66 }, { id: 969, ticket_id: 275, agent_id: 48, reply_text: "A late follow-up: the delivery was cancelled.", created_at: new Date("2023-01-11T19:56:50Z"), reply_type: "Acknowledgment", response_time_minutes: 57 }, { id: 970, ticket_id: 233, agent_id: 35, reply_text: "A standard order was completed the same day.", created_at: new Date("2023-02-06T08:19:00Z"), reply_type: "Resolution", response_time_minutes: 61 }, { id: 971, ticket_id: 350, agent_id: 40, reply_text: "The courier reported a standard issue; the refund was updated.", created_at: new Date("2023-07-05T19:52:26Z"), reply_type: "Resolution", response_time_minutes: 48 }, { id: 972, ticket_id: 167, agent_id: 42, reply_text: "An incomplete claim was rejected the same day.", created_at: new Date("2023-02-17T17:21:46Z"), reply_type: "Acknowledgment", response_time_minutes: 44 }, { id: 973, ticket_id: 122, agent_id: 48, reply_text: "The document was reviewed after a minor check.", created_at: new Date("2023-11-01T17:27:23Z"), reply_type: "Resolution", response_time_minutes: 51 }, { id: 974, ticket_id: 52, agent_id: 38, reply_text: "Flagged as late. The team refunded the delivery.", created_at: new Date("2023-08-07T16:20:10Z"), reply_type: "Resolution", response_time_minutes: 36 }, { id: 975, ticket_id: 487, agent_id: 6, reply_text: "The transfer was rejected after a partial check.", created_at: new Date("2023-08-30T20:03:16Z"), reply_type: "Resolution", response_time_minutes: 91 }, { id: 976, ticket_id: 321, agent_id: 12, reply_text: "An urgent follow-up: the shipment was resolved.", created_at: new Date("2023-10-21T13:09:06Z"), reply_type: "Acknowledgment", response_time_minutes: 35 }, { id: 977, ticket_id: 257, agent_id: 46, reply_text: "A duplicate follow-up: the item was processed.", created_at: new Date("2023-12-10T12:01:22Z"), reply_type: "Resolution", response_time_minutes: 41 }, { id: 978, ticket_id: 376, agent_id: 32, reply_text: "The order was completed after a late check.", created_at: new Date("2023-11-10T16:08:36Z"), reply_type: "Acknowledgment", response_time_minutes: 65 }, { id: 979, ticket_id: 111, agent_id: 8, reply_text: "The delivery was updated after an automatic check.", created_at: new Date("2023-05-04T11:31:28Z"), reply_type: "Acknowledgment", response_time_minutes: 79 }, { id: 980, ticket_id: 1, agent_id: 17, reply_text: "A duplicate order was rescheduled the same day.", created_at: new Date("2023-01-16T13:32:59Z"), reply_type: "Acknowledgment", response_time_minutes: 90 }, { id: 981, ticket_id: 121, agent_id: 12, reply_text: "The transfer was rescheduled after a minor check.", created_at: new Date("2023-07-22T23:29:38Z"), reply_type: "Resolution", response_time_minutes: 51 }, { id: 982, ticket_id: 248, agent_id: 46, reply_text: "The team asked for a change and the session was refunded.", created_at: new Date("2023-07-11T05:34:30Z"), reply_type: "Acknowledgment", response_time_minutes: 52 }, { id: 983, ticket_id: 259, agent_id: 4, reply_text: "A duplicate session was rescheduled the same day.", created_at: new Date("2023-03-06T11:09:39Z"), reply_type: "Resolution", response_time_minutes: 52 }, { id: 984, ticket_id: 452, agent_id: 8, reply_text: "The supplier reported an automatic issue; the invoice was replaced.", created_at: new Date("2023-11-09T08:44:45Z"), reply_type: "Resolution", response_time_minutes: 78 }, { id: 985, ticket_id: 461, agent_id: 22, reply_text: "The delivery was approved — duplicate case, no further action.", created_at: new Date("2023-01-02T03:51:20Z"), reply_type: "Resolution", response_time_minutes: 68 }, { id: 986, ticket_id: 217, agent_id: 32, reply_text: "A repeat order was rejected the same day.", created_at: new Date("2023-01-19T09:00:38Z"), reply_type: "Resolution", response_time_minutes: 42 }, { id: 987, ticket_id: 484, agent_id: 9, reply_text: "Flagged as repeat. The courier escalated the booking.", created_at: new Date("2023-09-13T19:35:16Z"), reply_type: "Acknowledgment", response_time_minutes: 43 }, { id: 988, ticket_id: 362, agent_id: 42, reply_text: "The appointment was replaced after a minor check.", created_at: new Date("2023-06-05T10:20:39Z"), reply_type: "Acknowledgment", response_time_minutes: 95 }, { id: 989, ticket_id: 82, agent_id: 21, reply_text: "No response from the customer, so the report was reopened.", created_at: new Date("2023-06-17T17:09:39Z"), reply_type: "Acknowledgment", response_time_minutes: 67 }, { id: 990, ticket_id: 447, agent_id: 20, reply_text: "Support asked for a change and the account was reopened.", created_at: new Date("2023-05-30T19:19:26Z"), reply_type: "Acknowledgment", response_time_minutes: 80 }, { id: 991, ticket_id: 443, agent_id: 46, reply_text: "The shipment was reviewed after an automatic check.", created_at: new Date("2023-02-05T07:30:51Z"), reply_type: "Acknowledgment", response_time_minutes: 63 }, { id: 992, ticket_id: 399, agent_id: 34, reply_text: "Flagged as automatic. An operator escalated the shipment.", created_at: new Date("2023-04-25T08:16:29Z"), reply_type: "Resolution", response_time_minutes: 76 }, { id: 993, ticket_id: 119, agent_id: 12, reply_text: "The booking was resolved following a duplicate review.", created_at: new Date("2023-11-13T19:57:15Z"), reply_type: "Resolution", response_time_minutes: 50 }, { id: 994, ticket_id: 203, agent_id: 43, reply_text: "The account owner asked for a change and the record was reviewed.", created_at: new Date("2023-04-29T09:10:46Z"), reply_type: "Acknowledgment", response_time_minutes: 61 }, { id: 995, ticket_id: 429, agent_id: 25, reply_text: "The account was reopened after an urgent check.", created_at: new Date("2023-08-02T14:06:55Z"), reply_type: "Resolution", response_time_minutes: 83 }, { id: 996, ticket_id: 106, agent_id: 39, reply_text: "The account was reopened following a partial review.", created_at: new Date("2023-04-14T18:34:50Z"), reply_type: "Follow-up", response_time_minutes: 69 }, { id: 997, ticket_id: 470, agent_id: 32, reply_text: "No response from the courier, so the account was updated.", created_at: new Date("2023-07-14T09:13:12Z"), reply_type: "Acknowledgment", response_time_minutes: 63 }, { id: 998, ticket_id: 86, agent_id: 50, reply_text: "Flagged as manual. The team processed the ticket.", created_at: new Date("2023-05-06T21:56:40Z"), reply_type: "Follow-up", response_time_minutes: 53 }, { id: 999, ticket_id: 472, agent_id: 22, reply_text: "The reviewer asked for a change and the shipment was processed.", created_at: new Date("2023-12-29T15:51:49Z"), reply_type: "Follow-up", response_time_minutes: 89 }, { id: 1000, ticket_id: 312, agent_id: 1, reply_text: "An incomplete follow-up: the shipment was updated.", created_at: new Date("2023-06-18T20:07:34Z"), reply_type: "Acknowledgment", response_time_minutes: 44 }, ], }); await prisma.satisfaction_scores.createMany({ data: [ { id: 1, ticket_id: 446, score: 4, comment: "Flagged as partial. The supplier reopened the account.", created_at: new Date("2023-11-03T17:25:34Z") }, { id: 2, ticket_id: 260, score: 2, comment: "A repeat follow-up: the order was approved.", created_at: new Date("2023-09-13T10:22:07Z") }, { id: 3, ticket_id: 379, score: 1, comment: "The delivery was cancelled following a minor review.", created_at: new Date("2023-11-24T17:16:02Z") }, { id: 4, ticket_id: 449, score: 4, comment: "No response from the courier, so the refund was refunded.", created_at: new Date("2023-09-14T11:58:33Z") }, { id: 5, ticket_id: 354, score: 5, comment: "The reviewer confirmed the details and the delivery was processed.", created_at: new Date("2023-01-30T13:56:58Z") }, { id: 6, ticket_id: 158, score: 1, comment: "No response from an operator, so the report was confirmed.", created_at: new Date("2023-05-04T16:18:20Z") }, { id: 7, ticket_id: 276, score: 5, comment: "The report was reviewed after an automatic check.", created_at: new Date("2023-08-21T18:05:07Z") }, { id: 8, ticket_id: 365, score: 4, comment: "Flagged as unusual. The team updated the appointment.", created_at: new Date("2023-06-15T21:15:23Z") }, { id: 9, ticket_id: 498, score: 4, comment: "A duplicate follow-up: the transfer was rejected.", created_at: new Date("2023-12-03T11:11:53Z") }, { id: 10, ticket_id: 47, score: 4, comment: "An urgent session was reopened the same day.", created_at: new Date("2023-04-10T15:20:12Z") }, { id: 11, ticket_id: 43, score: 5, comment: "An unusual follow-up: the ticket was closed.", created_at: new Date("2023-07-22T15:29:58Z") }, { id: 12, ticket_id: 324, score: 2, comment: "The invoice was updated following an urgent review.", created_at: new Date("2023-02-24T10:30:08Z") }, { id: 13, ticket_id: 449, score: 4, comment: "The booking was confirmed — partial case, no further action.", created_at: new Date("2023-04-14T19:19:43Z") }, { id: 14, ticket_id: 373, score: 3, comment: "A manual follow-up: the shipment was cancelled.", created_at: new Date("2023-04-28T04:18:39Z") }, { id: 15, ticket_id: 178, score: 4, comment: "A routine follow-up: the record was delayed.", created_at: new Date("2023-04-09T08:20:21Z") }, { id: 16, ticket_id: 190, score: 3, comment: "The item was completed after a manual check.", created_at: new Date("2023-11-29T18:55:34Z") }, { id: 17, ticket_id: 147, score: 4, comment: "The account owner reported a routine issue; the report was updated.", created_at: new Date("2023-10-09T08:19:19Z") }, { id: 18, ticket_id: 149, score: 2, comment: "A standard item was resolved the same day.", created_at: new Date("2023-10-27T12:52:01Z") }, { id: 19, ticket_id: 281, score: 5, comment: "The customer asked for a change and the item was closed.", created_at: new Date("2023-07-02T14:48:47Z") }, { id: 20, ticket_id: 135, score: 5, comment: "No response from the team, so the order was replaced.", created_at: new Date("2023-04-08T08:01:48Z") }, { id: 21, ticket_id: 281, score: 1, comment: "A manual claim was confirmed the same day.", created_at: new Date("2023-10-11T23:14:54Z") }, { id: 22, ticket_id: 494, score: 5, comment: "The payment was closed following a late review.", created_at: new Date("2023-09-22T11:13:54Z") }, { id: 23, ticket_id: 143, score: 5, comment: "The account was delayed after an urgent check.", created_at: new Date("2023-09-18T10:29:48Z") }, { id: 24, ticket_id: 338, score: 4, comment: "No response from the supplier, so the ticket was rescheduled.", created_at: new Date("2023-10-16T10:04:07Z") }, { id: 25, ticket_id: 345, score: 2, comment: null, created_at: new Date("2023-07-28T19:31:21Z") }, { id: 26, ticket_id: 291, score: 3, comment: "The appointment was rejected — automatic case, no further action.", created_at: new Date("2023-11-15T10:54:29Z") }, { id: 27, ticket_id: 155, score: 4, comment: "The refund was cancelled — duplicate case, no further action.", created_at: new Date("2023-03-22T23:35:20Z") }, { id: 28, ticket_id: 145, score: 5, comment: "The supplier confirmed the details and the invoice was confirmed.", created_at: new Date("2023-03-16T12:09:01Z") }, { id: 29, ticket_id: 266, score: 2, comment: "The account was completed — duplicate case, no further action.", created_at: new Date("2023-06-05T20:24:44Z") }, { id: 30, ticket_id: 81, score: 4, comment: "An unusual follow-up: the payment was replaced.", created_at: new Date("2023-02-22T20:47:57Z") }, { id: 31, ticket_id: 255, score: 2, comment: "Support confirmed the details and the report was cancelled.", created_at: new Date("2023-12-14T20:16:14Z") }, { id: 32, ticket_id: 454, score: 5, comment: "An unusual follow-up: the request was reviewed.", created_at: new Date("2023-06-24T17:21:32Z") }, { id: 33, ticket_id: 266, score: 4, comment: "An operator reported an automatic issue; the payment was processed.", created_at: new Date("2023-09-02T20:20:30Z") }, { id: 34, ticket_id: 296, score: 3, comment: "A late record was reopened the same day.", created_at: new Date("2023-03-10T12:14:26Z") }, { id: 35, ticket_id: 462, score: 5, comment: null, created_at: new Date("2023-05-04T09:39:31Z") }, { id: 36, ticket_id: 263, score: 2, comment: null, created_at: new Date("2023-05-12T16:35:33Z") }, { id: 37, ticket_id: 108, score: 5, comment: "The account owner asked for a change and the report was rescheduled.", created_at: new Date("2023-01-23T12:42:03Z") }, { id: 38, ticket_id: 488, score: 5, comment: "An urgent delivery was rescheduled the same day.", created_at: new Date("2023-03-19T16:11:29Z") }, { id: 39, ticket_id: 444, score: 5, comment: "No response from the courier, so the item was updated.", created_at: new Date("2023-01-16T13:40:41Z") }, { id: 40, ticket_id: 108, score: 2, comment: "No response from the customer, so the transfer was processed.", created_at: new Date("2023-05-15T09:00:37Z") }, { id: 41, ticket_id: 145, score: 5, comment: null, created_at: new Date("2023-09-07T09:43:01Z") }, { id: 42, ticket_id: 367, score: 4, comment: "The customer confirmed the details and the session was reopened.", created_at: new Date("2023-11-06T09:09:12Z") }, { id: 43, ticket_id: 1, score: 1, comment: null, created_at: new Date("2023-09-29T19:46:16Z") }, { id: 44, ticket_id: 88, score: 4, comment: "The team reported a minor issue; the item was closed.", created_at: new Date("2023-12-08T20:36:59Z") }, { id: 45, ticket_id: 29, score: 4, comment: "The shipment was rescheduled after a minor check.", created_at: new Date("2023-07-13T22:26:34Z") }, { id: 46, ticket_id: 202, score: 3, comment: "The shipment was cancelled — duplicate case, no further action.", created_at: new Date("2023-11-03T07:31:18Z") }, { id: 47, ticket_id: 139, score: 4, comment: "The booking was updated — routine case, no further action.", created_at: new Date("2023-09-20T08:35:49Z") }, { id: 48, ticket_id: 9, score: 3, comment: "Flagged as repeat. The customer completed the item.", created_at: new Date("2023-04-20T12:17:04Z") }, { id: 49, ticket_id: 345, score: 1, comment: "Flagged as manual. The account owner reviewed the request.", created_at: new Date("2023-07-16T17:57:22Z") }, { id: 50, ticket_id: 391, score: 5, comment: "Flagged as duplicate. The account owner resolved the request.", created_at: new Date("2023-07-02T20:32:44Z") }, { id: 51, ticket_id: 294, score: 4, comment: "The account owner asked for a change and the claim was confirmed.", created_at: new Date("2023-04-08T08:40:18Z") }, { id: 52, ticket_id: 474, score: 4, comment: "The appointment was confirmed after a manual check.", created_at: new Date("2023-09-15T00:36:44Z") }, { id: 53, ticket_id: 444, score: 1, comment: "No response from the customer, so the record was delayed.", created_at: new Date("2023-12-14T03:54:25Z") }, { id: 54, ticket_id: 469, score: 5, comment: "The refund was rescheduled after an urgent check.", created_at: new Date("2023-02-17T19:12:06Z") }, { id: 55, ticket_id: 179, score: 4, comment: "The report was rejected after an incomplete check.", created_at: new Date("2023-12-14T19:07:47Z") }, { id: 56, ticket_id: 392, score: 3, comment: "An incomplete follow-up: the refund was replaced.", created_at: new Date("2023-03-11T18:18:03Z") }, { id: 57, ticket_id: 45, score: 5, comment: "The transfer was updated following an unusual review.", created_at: new Date("2023-08-17T18:44:08Z") }, { id: 58, ticket_id: 424, score: 5, comment: "An operator asked for a change and the record was rejected.", created_at: new Date("2023-09-14T08:45:19Z") }, { id: 59, ticket_id: 411, score: 5, comment: "The document was escalated — repeat case, no further action.", created_at: new Date("2023-01-21T17:37:15Z") }, { id: 60, ticket_id: 168, score: 5, comment: "Flagged as partial. The courier rescheduled the ticket.", created_at: new Date("2023-08-12T16:06:22Z") }, { id: 61, ticket_id: 291, score: 5, comment: "The reviewer reported an unusual issue; the record was closed.", created_at: new Date("2023-12-01T16:45:15Z") }, { id: 62, ticket_id: 234, score: 4, comment: "An urgent invoice was updated the same day.", created_at: new Date("2023-06-20T16:26:47Z") }, { id: 63, ticket_id: 30, score: 5, comment: "A standard payment was updated the same day.", created_at: new Date("2023-07-02T21:06:22Z") }, { id: 64, ticket_id: 189, score: 5, comment: "No response from the team, so the delivery was approved.", created_at: new Date("2023-12-14T15:24:15Z") }, { id: 65, ticket_id: 26, score: 4, comment: "The account was rescheduled after a routine check.", created_at: new Date("2023-10-14T16:42:46Z") }, { id: 66, ticket_id: 79, score: 2, comment: "The refund was reviewed following a routine review.", created_at: new Date("2023-07-19T19:53:41Z") }, { id: 67, ticket_id: 6, score: 2, comment: "The order was rejected — standard case, no further action.", created_at: new Date("2023-07-09T12:33:56Z") }, { id: 68, ticket_id: 149, score: 5, comment: "An unusual follow-up: the report was completed.", created_at: new Date("2023-02-08T07:30:03Z") }, { id: 69, ticket_id: 482, score: 5, comment: "No response from the team, so the order was processed.", created_at: new Date("2023-08-22T10:41:07Z") }, { id: 70, ticket_id: 238, score: 3, comment: "The account was escalated after a partial check.", created_at: new Date("2023-05-25T11:44:07Z") }, { id: 71, ticket_id: 427, score: 4, comment: "Flagged as incomplete. The reviewer closed the item.", created_at: new Date("2023-08-03T07:58:42Z") }, { id: 72, ticket_id: 392, score: 4, comment: "The supplier reported a standard issue; the document was cancelled.", created_at: new Date("2023-07-23T08:46:44Z") }, { id: 73, ticket_id: 310, score: 2, comment: "Flagged as incomplete. The customer reopened the booking.", created_at: new Date("2023-12-17T16:29:30Z") }, { id: 74, ticket_id: 403, score: 5, comment: "The delivery was updated — duplicate case, no further action.", created_at: new Date("2023-01-12T16:54:31Z") }, { id: 75, ticket_id: 484, score: 3, comment: null, created_at: new Date("2023-11-09T12:13:47Z") }, { id: 76, ticket_id: 92, score: 2, comment: "A repeat follow-up: the delivery was confirmed.", created_at: new Date("2023-03-18T20:45:20Z") }, { id: 77, ticket_id: 408, score: 2, comment: "The document was processed after an automatic check.", created_at: new Date("2023-01-21T09:41:00Z") }, { id: 78, ticket_id: 55, score: 3, comment: "A minor follow-up: the transfer was updated.", created_at: new Date("2023-02-09T17:39:25Z") }, { id: 79, ticket_id: 96, score: 5, comment: "The reviewer reported a duplicate issue; the appointment was completed.", created_at: new Date("2023-04-11T18:38:43Z") }, { id: 80, ticket_id: 37, score: 2, comment: "Flagged as partial. The reviewer confirmed the transfer.", created_at: new Date("2023-01-23T19:09:55Z") }, { id: 81, ticket_id: 330, score: 4, comment: "The supplier reported an automatic issue; the item was cancelled.", created_at: new Date("2023-06-15T19:44:34Z") }, { id: 82, ticket_id: 475, score: 4, comment: "The supplier reported a routine issue; the document was confirmed.", created_at: new Date("2023-06-12T22:57:49Z") }, { id: 83, ticket_id: 390, score: 2, comment: "The appointment was updated after a partial check.", created_at: new Date("2023-10-01T15:38:11Z") }, { id: 84, ticket_id: 347, score: 5, comment: null, created_at: new Date("2023-01-19T15:49:14Z") }, { id: 85, ticket_id: 200, score: 2, comment: "The request was escalated after a duplicate check.", created_at: new Date("2023-07-20T15:27:30Z") }, { id: 86, ticket_id: 200, score: 4, comment: "A duplicate follow-up: the shipment was processed.", created_at: new Date("2023-08-14T10:53:55Z") }, { id: 87, ticket_id: 204, score: 4, comment: "An operator asked for a change and the appointment was confirmed.", created_at: new Date("2023-06-26T22:14:04Z") }, { id: 88, ticket_id: 96, score: 4, comment: "The order was reopened after a duplicate check.", created_at: new Date("2023-04-20T16:52:40Z") }, { id: 89, ticket_id: 78, score: 5, comment: "Flagged as unusual. The account owner cancelled the document.", created_at: new Date("2023-01-14T15:06:49Z") }, { id: 90, ticket_id: 474, score: 2, comment: "An operator reported an urgent issue; the record was reviewed.", created_at: new Date("2023-10-10T01:06:28Z") }, { id: 91, ticket_id: 79, score: 5, comment: "No response from the team, so the document was refunded.", created_at: new Date("2023-05-28T17:41:17Z") }, { id: 92, ticket_id: 264, score: 5, comment: "The account owner confirmed the details and the account was updated.", created_at: new Date("2023-03-05T19:40:51Z") }, { id: 93, ticket_id: 283, score: 4, comment: null, created_at: new Date("2023-12-14T14:36:08Z") }, { id: 94, ticket_id: 89, score: 4, comment: "The customer confirmed the details and the invoice was closed.", created_at: new Date("2023-05-31T12:27:46Z") }, { id: 95, ticket_id: 236, score: 4, comment: "The request was confirmed following a repeat review.", created_at: new Date("2023-09-28T14:35:31Z") }, { id: 96, ticket_id: 91, score: 3, comment: "An unusual item was approved the same day.", created_at: new Date("2023-08-14T19:52:30Z") }, { id: 97, ticket_id: 173, score: 3, comment: "Flagged as unusual. The account owner refunded the report.", created_at: new Date("2023-03-07T19:48:00Z") }, { id: 98, ticket_id: 179, score: 5, comment: "The courier reported an incomplete issue; the session was replaced.", created_at: new Date("2023-08-27T20:15:06Z") }, { id: 99, ticket_id: 465, score: 5, comment: "The customer confirmed the details and the item was processed.", created_at: new Date("2023-03-30T19:13:11Z") }, { id: 100, ticket_id: 141, score: 5, comment: "No response from the account owner, so the shipment was updated.", created_at: new Date("2023-06-17T21:20:34Z") }, { id: 101, ticket_id: 114, score: 5, comment: "No response from the customer, so the booking was completed.", created_at: new Date("2023-06-09T09:53:04Z") }, { id: 102, ticket_id: 268, score: 5, comment: "The delivery was reopened following a standard review.", created_at: new Date("2023-09-11T06:17:34Z") }, { id: 103, ticket_id: 403, score: 4, comment: "The reviewer confirmed the details and the refund was refunded.", created_at: new Date("2023-04-28T19:04:36Z") }, { id: 104, ticket_id: 170, score: 3, comment: "The shipment was updated — routine case, no further action.", created_at: new Date("2023-02-28T20:19:22Z") }, { id: 105, ticket_id: 163, score: 5, comment: "The team reported an automatic issue; the refund was resolved.", created_at: new Date("2023-12-27T23:15:10Z") }, { id: 106, ticket_id: 425, score: 5, comment: "The delivery was replaced — late case, no further action.", created_at: new Date("2023-01-05T22:09:59Z") }, { id: 107, ticket_id: 497, score: 5, comment: "A minor follow-up: the request was refunded.", created_at: new Date("2023-10-28T13:58:09Z") }, { id: 108, ticket_id: 221, score: 3, comment: "The item was closed following a minor review.", created_at: new Date("2023-10-14T16:05:42Z") }, { id: 109, ticket_id: 191, score: 5, comment: "The document was confirmed following a late review.", created_at: new Date("2023-01-23T14:04:17Z") }, { id: 110, ticket_id: 107, score: 3, comment: "An operator asked for a change and the payment was replaced.", created_at: new Date("2023-08-08T17:21:08Z") }, { id: 111, ticket_id: 469, score: 4, comment: "The appointment was reviewed — urgent case, no further action.", created_at: new Date("2023-03-17T13:12:26Z") }, { id: 112, ticket_id: 145, score: 5, comment: "The shipment was delayed — manual case, no further action.", created_at: new Date("2023-05-06T01:27:16Z") }, { id: 113, ticket_id: 392, score: 3, comment: "A repeat account was closed the same day.", created_at: new Date("2023-05-23T13:24:39Z") }, { id: 114, ticket_id: 83, score: 2, comment: null, created_at: new Date("2023-10-05T16:50:40Z") }, { id: 115, ticket_id: 47, score: 5, comment: "Flagged as duplicate. The reviewer reopened the record.", created_at: new Date("2023-05-16T11:23:27Z") }, { id: 116, ticket_id: 122, score: 3, comment: "The item was confirmed after an urgent check.", created_at: new Date("2023-10-07T12:48:19Z") }, { id: 117, ticket_id: 74, score: 3, comment: "The record was replaced after a manual check.", created_at: new Date("2023-05-22T10:45:21Z") }, { id: 118, ticket_id: 295, score: 4, comment: "An unusual claim was reopened the same day.", created_at: new Date("2023-02-04T15:22:23Z") }, { id: 119, ticket_id: 144, score: 3, comment: "The payment was replaced — urgent case, no further action.", created_at: new Date("2023-06-12T18:06:27Z") }, { id: 120, ticket_id: 458, score: 5, comment: "The session was confirmed after a standard check.", created_at: new Date("2023-02-24T15:00:22Z") }, { id: 121, ticket_id: 420, score: 5, comment: "A late claim was updated the same day.", created_at: new Date("2023-10-19T16:42:42Z") }, { id: 122, ticket_id: 441, score: 5, comment: "No response from the customer, so the claim was refunded.", created_at: new Date("2023-03-05T15:13:27Z") }, { id: 123, ticket_id: 445, score: 3, comment: "An operator reported an urgent issue; the claim was approved.", created_at: new Date("2023-10-17T08:08:43Z") }, { id: 124, ticket_id: 74, score: 2, comment: "The ticket was processed after a partial check.", created_at: new Date("2023-12-29T10:06:39Z") }, { id: 125, ticket_id: 107, score: 5, comment: "A routine shipment was escalated the same day.", created_at: new Date("2023-06-08T08:58:50Z") }, { id: 126, ticket_id: 313, score: 4, comment: "A partial follow-up: the refund was rejected.", created_at: new Date("2023-06-01T00:28:15Z") }, { id: 127, ticket_id: 432, score: 5, comment: "An urgent follow-up: the booking was resolved.", created_at: new Date("2023-10-09T09:22:05Z") }, { id: 128, ticket_id: 369, score: 3, comment: null, created_at: new Date("2023-02-10T11:53:31Z") }, { id: 129, ticket_id: 5, score: 4, comment: "The transfer was completed following an unusual review.", created_at: new Date("2023-03-25T14:47:08Z") }, { id: 130, ticket_id: 76, score: 4, comment: "The ticket was escalated — manual case, no further action.", created_at: new Date("2023-07-22T15:21:36Z") }, { id: 131, ticket_id: 181, score: 4, comment: "The session was replaced — manual case, no further action.", created_at: new Date("2023-07-16T10:31:54Z") }, { id: 132, ticket_id: 386, score: 1, comment: "The record was reviewed after a late check.", created_at: new Date("2023-04-25T18:14:10Z") }, { id: 133, ticket_id: 203, score: 1, comment: "An automatic booking was updated the same day.", created_at: new Date("2023-07-13T14:11:39Z") }, { id: 134, ticket_id: 484, score: 5, comment: "No response from support, so the account was completed.", created_at: new Date("2023-07-01T10:10:13Z") }, { id: 135, ticket_id: 362, score: 3, comment: "The appointment was processed following a minor review.", created_at: new Date("2023-03-08T21:22:52Z") }, { id: 136, ticket_id: 131, score: 3, comment: "The invoice was confirmed — partial case, no further action.", created_at: new Date("2023-11-24T14:10:56Z") }, { id: 137, ticket_id: 327, score: 4, comment: "Flagged as minor. An operator closed the ticket.", created_at: new Date("2023-07-24T03:15:37Z") }, { id: 138, ticket_id: 488, score: 4, comment: "The courier asked for a change and the delivery was closed.", created_at: new Date("2023-08-07T19:45:28Z") }, { id: 139, ticket_id: 91, score: 1, comment: "An operator confirmed the details and the report was refunded.", created_at: new Date("2023-04-25T14:24:02Z") }, { id: 140, ticket_id: 302, score: 2, comment: "The courier reported a standard issue; the claim was reviewed.", created_at: new Date("2023-08-24T13:59:40Z") }, { id: 141, ticket_id: 305, score: 5, comment: "A routine follow-up: the claim was rejected.", created_at: new Date("2023-03-19T11:24:35Z") }, { id: 142, ticket_id: 370, score: 2, comment: "Flagged as standard. The team refunded the booking.", created_at: new Date("2023-05-14T15:16:04Z") }, { id: 143, ticket_id: 385, score: 5, comment: "An unusual follow-up: the appointment was replaced.", created_at: new Date("2023-09-29T12:44:53Z") }, { id: 144, ticket_id: 250, score: 5, comment: "A late follow-up: the session was cancelled.", created_at: new Date("2023-05-24T21:54:10Z") }, { id: 145, ticket_id: 499, score: 5, comment: "No response from the supplier, so the payment was processed.", created_at: new Date("2023-10-07T21:35:39Z") }, { id: 146, ticket_id: 96, score: 5, comment: "The transfer was replaced — unusual case, no further action.", created_at: new Date("2023-05-26T15:37:41Z") }, { id: 147, ticket_id: 288, score: 5, comment: "The reviewer asked for a change and the document was updated.", created_at: new Date("2023-11-12T18:30:13Z") }, { id: 148, ticket_id: 158, score: 5, comment: "No response from the account owner, so the session was closed.", created_at: new Date("2023-04-26T20:15:52Z") }, { id: 149, ticket_id: 3, score: 4, comment: "An unusual follow-up: the claim was delayed.", created_at: new Date("2023-07-26T12:53:43Z") }, { id: 150, ticket_id: 72, score: 3, comment: "The booking was escalated after a repeat check.", created_at: new Date("2023-04-05T12:48:47Z") }, { id: 151, ticket_id: 486, score: 4, comment: "The account owner reported a minor issue; the delivery was approved.", created_at: new Date("2023-01-03T04:16:08Z") }, { id: 152, ticket_id: 455, score: 4, comment: "Flagged as duplicate. Support cancelled the ticket.", created_at: new Date("2023-09-01T09:46:01Z") }, { id: 153, ticket_id: 1, score: 5, comment: "The delivery was approved — urgent case, no further action.", created_at: new Date("2023-03-12T16:40:27Z") }, { id: 154, ticket_id: 82, score: 5, comment: "The invoice was resolved after an automatic check.", created_at: new Date("2023-12-31T22:27:52Z") }, { id: 155, ticket_id: 471, score: 3, comment: "The courier asked for a change and the record was delayed.", created_at: new Date("2023-11-19T16:17:27Z") }, { id: 156, ticket_id: 24, score: 3, comment: null, created_at: new Date("2023-11-16T19:21:43Z") }, { id: 157, ticket_id: 285, score: 3, comment: "Support asked for a change and the booking was refunded.", created_at: new Date("2023-05-28T22:43:36Z") }, { id: 158, ticket_id: 363, score: 2, comment: "The courier reported a manual issue; the session was replaced.", created_at: new Date("2023-04-09T18:04:55Z") }, { id: 159, ticket_id: 187, score: 4, comment: null, created_at: new Date("2023-10-01T16:51:22Z") }, { id: 160, ticket_id: 278, score: 5, comment: null, created_at: new Date("2023-05-23T22:38:21Z") }, { id: 161, ticket_id: 428, score: 2, comment: null, created_at: new Date("2023-06-23T11:16:38Z") }, { id: 162, ticket_id: 76, score: 5, comment: "An operator confirmed the details and the claim was escalated.", created_at: new Date("2023-03-22T19:22:18Z") }, { id: 163, ticket_id: 72, score: 1, comment: "No response from the team, so the shipment was replaced.", created_at: new Date("2023-08-11T13:51:12Z") }, { id: 164, ticket_id: 435, score: 2, comment: "No response from the account owner, so the session was closed.", created_at: new Date("2023-12-07T23:23:30Z") }, { id: 165, ticket_id: 422, score: 5, comment: "The supplier asked for a change and the booking was delayed.", created_at: new Date("2023-04-29T19:37:38Z") }, { id: 166, ticket_id: 2, score: 5, comment: "No response from support, so the invoice was updated.", created_at: new Date("2023-04-12T18:48:24Z") }, { id: 167, ticket_id: 272, score: 1, comment: "An operator asked for a change and the record was reopened.", created_at: new Date("2023-08-07T21:33:58Z") }, { id: 168, ticket_id: 44, score: 4, comment: "Flagged as incomplete. The customer completed the order.", created_at: new Date("2023-07-26T08:12:15Z") }, { id: 169, ticket_id: 363, score: 3, comment: "No response from the account owner, so the payment was approved.", created_at: new Date("2023-11-28T08:13:39Z") }, { id: 170, ticket_id: 500, score: 5, comment: "The team reported a manual issue; the shipment was reviewed.", created_at: new Date("2023-03-06T23:00:16Z") }, { id: 171, ticket_id: 440, score: 4, comment: null, created_at: new Date("2023-11-24T11:20:04Z") }, { id: 172, ticket_id: 475, score: 5, comment: "The customer confirmed the details and the order was refunded.", created_at: new Date("2023-09-08T21:00:11Z") }, { id: 173, ticket_id: 267, score: 3, comment: "The refund was closed after an incomplete check.", created_at: new Date("2023-08-29T19:29:18Z") }, { id: 174, ticket_id: 424, score: 5, comment: "No response from an operator, so the document was cancelled.", created_at: new Date("2023-12-17T19:03:24Z") }, { id: 175, ticket_id: 83, score: 5, comment: "An unusual record was refunded the same day.", created_at: new Date("2023-08-03T16:48:22Z") }, { id: 176, ticket_id: 349, score: 5, comment: "The session was updated following a manual review.", created_at: new Date("2023-03-14T22:04:32Z") }, { id: 177, ticket_id: 105, score: 2, comment: "No response from support, so the transfer was updated.", created_at: new Date("2023-06-16T20:30:16Z") }, { id: 178, ticket_id: 177, score: 2, comment: "The refund was delayed — standard case, no further action.", created_at: new Date("2023-09-02T11:34:30Z") }, { id: 179, ticket_id: 475, score: 5, comment: "The customer asked for a change and the delivery was reviewed.", created_at: new Date("2023-08-31T19:54:09Z") }, { id: 180, ticket_id: 464, score: 5, comment: "The delivery was reviewed after a routine check.", created_at: new Date("2023-04-15T21:39:09Z") }, { id: 181, ticket_id: 414, score: 1, comment: "The claim was reopened after a standard check.", created_at: new Date("2023-10-27T14:39:21Z") }, { id: 182, ticket_id: 376, score: 1, comment: "The request was rescheduled following an unusual review.", created_at: new Date("2023-01-19T01:15:47Z") }, { id: 183, ticket_id: 144, score: 5, comment: "The account owner asked for a change and the account was rejected.", created_at: new Date("2023-01-19T18:26:43Z") }, { id: 184, ticket_id: 204, score: 5, comment: "Flagged as minor. The courier approved the booking.", created_at: new Date("2023-12-07T20:20:22Z") }, { id: 185, ticket_id: 421, score: 4, comment: "The claim was completed — duplicate case, no further action.", created_at: new Date("2023-06-05T20:47:32Z") }, { id: 186, ticket_id: 145, score: 4, comment: "The session was cancelled after a manual check.", created_at: new Date("2023-06-06T14:31:39Z") }, { id: 187, ticket_id: 128, score: 5, comment: "An operator confirmed the details and the appointment was cancelled.", created_at: new Date("2023-05-03T08:43:08Z") }, { id: 188, ticket_id: 283, score: 2, comment: "The customer confirmed the details and the report was refunded.", created_at: new Date("2023-03-06T06:11:09Z") }, { id: 189, ticket_id: 459, score: 2, comment: "The account owner reported an unusual issue; the report was processed.", created_at: new Date("2023-03-06T10:57:14Z") }, { id: 190, ticket_id: 368, score: 4, comment: "The courier reported an automatic issue; the transfer was replaced.", created_at: new Date("2023-05-31T11:15:16Z") }, { id: 191, ticket_id: 47, score: 4, comment: "The report was cancelled following a standard review.", created_at: new Date("2023-03-14T17:36:41Z") }, { id: 192, ticket_id: 225, score: 3, comment: "Flagged as late. The reviewer completed the appointment.", created_at: new Date("2023-12-04T18:50:55Z") }, { id: 193, ticket_id: 475, score: 4, comment: "The customer confirmed the details and the transfer was rejected.", created_at: new Date("2023-12-12T00:50:52Z") }, { id: 194, ticket_id: 49, score: 5, comment: "Flagged as repeat. The account owner rejected the ticket.", created_at: new Date("2023-12-23T15:02:24Z") }, { id: 195, ticket_id: 435, score: 3, comment: "An operator reported an incomplete issue; the delivery was processed.", created_at: new Date("2023-08-03T10:26:09Z") }, { id: 196, ticket_id: 58, score: 3, comment: "The booking was delayed following an automatic review.", created_at: new Date("2023-12-15T15:12:58Z") }, { id: 197, ticket_id: 369, score: 4, comment: "Flagged as duplicate. The team reopened the transfer.", created_at: new Date("2023-10-03T09:09:34Z") }, { id: 198, ticket_id: 284, score: 5, comment: "Flagged as standard. The account owner rejected the session.", created_at: new Date("2023-10-21T20:40:14Z") }, { id: 199, ticket_id: 385, score: 5, comment: "An operator confirmed the details and the document was escalated.", created_at: new Date("2023-11-24T13:38:00Z") }, { id: 200, ticket_id: 184, score: 5, comment: "The order was delayed — routine case, no further action.", created_at: new Date("2023-03-25T18:56:15Z") }, { id: 201, ticket_id: 108, score: 4, comment: "The delivery was resolved following an incomplete review.", created_at: new Date("2023-06-22T09:48:29Z") }, { id: 202, ticket_id: 177, score: 5, comment: "The account was processed after a late check.", created_at: new Date("2023-06-29T17:48:03Z") }, { id: 203, ticket_id: 417, score: 4, comment: "The reviewer confirmed the details and the refund was refunded.", created_at: new Date("2023-12-25T19:05:45Z") }, { id: 204, ticket_id: 286, score: 5, comment: "Support reported a repeat issue; the transfer was reopened.", created_at: new Date("2023-12-04T20:08:41Z") }, { id: 205, ticket_id: 430, score: 4, comment: "The team confirmed the details and the shipment was closed.", created_at: new Date("2023-07-06T17:50:31Z") }, { id: 206, ticket_id: 331, score: 3, comment: "The ticket was reviewed following a duplicate review.", created_at: new Date("2023-02-08T18:42:22Z") }, { id: 207, ticket_id: 373, score: 2, comment: "Support asked for a change and the refund was refunded.", created_at: new Date("2023-09-22T11:17:28Z") }, { id: 208, ticket_id: 216, score: 3, comment: "The account owner asked for a change and the item was cancelled.", created_at: new Date("2023-12-18T14:42:35Z") }, { id: 209, ticket_id: 412, score: 4, comment: "The session was closed after an urgent check.", created_at: new Date("2023-06-08T10:07:24Z") }, { id: 210, ticket_id: 374, score: 5, comment: "No response from support, so the account was reviewed.", created_at: new Date("2023-02-15T21:09:32Z") }, { id: 211, ticket_id: 52, score: 2, comment: "The booking was closed following a duplicate review.", created_at: new Date("2023-06-11T14:20:01Z") }, { id: 212, ticket_id: 128, score: 5, comment: "An incomplete ticket was reviewed the same day.", created_at: new Date("2023-02-28T23:15:51Z") }, { id: 213, ticket_id: 123, score: 5, comment: "An urgent document was reopened the same day.", created_at: new Date("2023-03-17T11:25:42Z") }, { id: 214, ticket_id: 479, score: 3, comment: "The item was delayed after an incomplete check.", created_at: new Date("2023-09-10T20:16:25Z") }, { id: 215, ticket_id: 115, score: 2, comment: "The reviewer reported a repeat issue; the item was updated.", created_at: new Date("2023-04-25T15:36:45Z") }, { id: 216, ticket_id: 310, score: 5, comment: "A standard follow-up: the document was confirmed.", created_at: new Date("2023-07-06T16:06:12Z") }, { id: 217, ticket_id: 133, score: 2, comment: "A manual follow-up: the report was replaced.", created_at: new Date("2023-06-20T10:55:31Z") }, { id: 218, ticket_id: 96, score: 4, comment: "The reviewer confirmed the details and the document was processed.", created_at: new Date("2023-10-25T13:17:45Z") }, { id: 219, ticket_id: 96, score: 5, comment: "The booking was refunded after an unusual check.", created_at: new Date("2023-07-07T16:29:44Z") }, { id: 220, ticket_id: 182, score: 5, comment: "An automatic request was replaced the same day.", created_at: new Date("2023-06-30T17:25:11Z") }, { id: 221, ticket_id: 149, score: 5, comment: "An incomplete delivery was reviewed the same day.", created_at: new Date("2023-09-05T15:03:59Z") }, { id: 222, ticket_id: 78, score: 5, comment: null, created_at: new Date("2023-07-03T19:15:03Z") }, { id: 223, ticket_id: 15, score: 4, comment: "A routine request was cancelled the same day.", created_at: new Date("2023-11-19T11:48:35Z") }, { id: 224, ticket_id: 152, score: 5, comment: "No response from the customer, so the request was completed.", created_at: new Date("2023-10-21T12:16:38Z") }, { id: 225, ticket_id: 385, score: 5, comment: "The shipment was resolved — automatic case, no further action.", created_at: new Date("2023-04-14T13:38:14Z") }, { id: 226, ticket_id: 279, score: 5, comment: "An operator confirmed the details and the document was refunded.", created_at: new Date("2023-03-20T20:54:38Z") }, { id: 227, ticket_id: 452, score: 5, comment: "The request was replaced — routine case, no further action.", created_at: new Date("2023-05-07T23:39:34Z") }, { id: 228, ticket_id: 340, score: 5, comment: null, created_at: new Date("2023-12-30T20:31:46Z") }, { id: 229, ticket_id: 311, score: 5, comment: "Flagged as repeat. An operator rescheduled the session.", created_at: new Date("2023-07-20T16:03:26Z") }, { id: 230, ticket_id: 456, score: 3, comment: "No response from an operator, so the claim was closed.", created_at: new Date("2023-02-03T15:49:10Z") }, { id: 231, ticket_id: 496, score: 2, comment: "Flagged as late. The account owner escalated the order.", created_at: new Date("2023-09-25T14:30:22Z") }, { id: 232, ticket_id: 169, score: 3, comment: "The refund was resolved following a routine review.", created_at: new Date("2023-01-29T08:00:34Z") }, { id: 233, ticket_id: 330, score: 3, comment: null, created_at: new Date("2023-03-20T20:42:17Z") }, { id: 234, ticket_id: 22, score: 3, comment: "Flagged as urgent. The supplier reopened the delivery.", created_at: new Date("2023-04-04T20:56:46Z") }, { id: 235, ticket_id: 313, score: 4, comment: null, created_at: new Date("2023-07-22T12:35:27Z") }, { id: 236, ticket_id: 59, score: 2, comment: "The customer reported a minor issue; the claim was confirmed.", created_at: new Date("2023-07-05T20:01:19Z") }, { id: 237, ticket_id: 451, score: 5, comment: "A routine transfer was completed the same day.", created_at: new Date("2023-08-08T13:45:11Z") }, { id: 238, ticket_id: 276, score: 3, comment: "The supplier confirmed the details and the request was refunded.", created_at: new Date("2023-08-04T13:59:45Z") }, { id: 239, ticket_id: 39, score: 4, comment: "No response from the team, so the ticket was resolved.", created_at: new Date("2023-01-17T20:45:19Z") }, { id: 240, ticket_id: 406, score: 5, comment: "No response from the account owner, so the delivery was replaced.", created_at: new Date("2023-10-16T22:49:51Z") }, { id: 241, ticket_id: 392, score: 5, comment: "The payment was escalated following an incomplete review.", created_at: new Date("2023-06-03T19:52:06Z") }, { id: 242, ticket_id: 401, score: 4, comment: "The document was delayed following an incomplete review.", created_at: new Date("2023-02-03T13:53:22Z") }, { id: 243, ticket_id: 444, score: 4, comment: null, created_at: new Date("2023-08-25T18:19:15Z") }, { id: 244, ticket_id: 44, score: 5, comment: "Support reported a manual issue; the booking was cancelled.", created_at: new Date("2023-11-25T17:43:08Z") }, { id: 245, ticket_id: 23, score: 3, comment: "The reviewer asked for a change and the transfer was delayed.", created_at: new Date("2023-07-27T11:03:59Z") }, { id: 246, ticket_id: 53, score: 3, comment: "A routine follow-up: the payment was processed.", created_at: new Date("2023-02-03T11:21:55Z") }, { id: 247, ticket_id: 415, score: 3, comment: "An incomplete transfer was reopened the same day.", created_at: new Date("2023-01-09T08:05:41Z") }, { id: 248, ticket_id: 46, score: 4, comment: "The request was rejected — duplicate case, no further action.", created_at: new Date("2023-04-24T15:45:41Z") }, { id: 249, ticket_id: 315, score: 5, comment: "No response from the team, so the record was replaced.", created_at: new Date("2023-09-28T14:05:44Z") }, { id: 250, ticket_id: 451, score: 3, comment: "The supplier asked for a change and the shipment was resolved.", created_at: new Date("2023-02-06T19:04:51Z") }, { id: 251, ticket_id: 74, score: 2, comment: "A duplicate follow-up: the request was processed.", created_at: new Date("2023-05-16T19:25:55Z") }, { id: 252, ticket_id: 163, score: 5, comment: "The refund was resolved following a partial review.", created_at: new Date("2023-09-12T00:27:04Z") }, { id: 253, ticket_id: 500, score: 5, comment: "The record was reopened — unusual case, no further action.", created_at: new Date("2023-07-27T09:36:29Z") }, { id: 254, ticket_id: 186, score: 3, comment: "The reviewer asked for a change and the order was confirmed.", created_at: new Date("2023-12-15T12:50:09Z") }, { id: 255, ticket_id: 134, score: 5, comment: "The account owner reported a routine issue; the refund was reviewed.", created_at: new Date("2023-12-03T18:20:22Z") }, { id: 256, ticket_id: 216, score: 5, comment: "The request was rescheduled — late case, no further action.", created_at: new Date("2023-03-16T08:48:07Z") }, { id: 257, ticket_id: 43, score: 4, comment: null, created_at: new Date("2023-05-14T19:27:02Z") }, { id: 258, ticket_id: 345, score: 3, comment: "The reviewer reported an incomplete issue; the request was closed.", created_at: new Date("2023-01-07T10:21:23Z") }, { id: 259, ticket_id: 300, score: 2, comment: "The invoice was processed — urgent case, no further action.", created_at: new Date("2023-12-22T18:20:44Z") }, { id: 260, ticket_id: 14, score: 5, comment: "A standard refund was completed the same day.", created_at: new Date("2023-01-09T11:13:28Z") }, { id: 261, ticket_id: 178, score: 2, comment: "The delivery was reopened after a manual check.", created_at: new Date("2023-10-08T11:58:51Z") }, { id: 262, ticket_id: 412, score: 5, comment: "Flagged as late. The courier cancelled the refund.", created_at: new Date("2023-06-01T10:50:22Z") }, { id: 263, ticket_id: 317, score: 3, comment: "The record was approved after an urgent check.", created_at: new Date("2023-11-27T19:12:53Z") }, { id: 264, ticket_id: 366, score: 4, comment: "Support confirmed the details and the refund was replaced.", created_at: new Date("2023-10-01T14:04:20Z") }, { id: 265, ticket_id: 468, score: 5, comment: "The shipment was approved — incomplete case, no further action.", created_at: new Date("2023-02-01T09:57:16Z") }, { id: 266, ticket_id: 368, score: 3, comment: "The reviewer asked for a change and the request was replaced.", created_at: new Date("2023-08-26T16:08:08Z") }, { id: 267, ticket_id: 17, score: 4, comment: "The team asked for a change and the record was rejected.", created_at: new Date("2023-07-05T09:41:46Z") }, { id: 268, ticket_id: 142, score: 5, comment: "Support reported a late issue; the appointment was reviewed.", created_at: new Date("2023-09-26T08:20:44Z") }, { id: 269, ticket_id: 354, score: 2, comment: "Support confirmed the details and the item was approved.", created_at: new Date("2023-05-29T14:23:03Z") }, { id: 270, ticket_id: 132, score: 5, comment: "The booking was completed after a manual check.", created_at: new Date("2023-04-04T11:26:42Z") }, { id: 271, ticket_id: 94, score: 2, comment: "The request was cancelled after a partial check.", created_at: new Date("2023-04-14T19:32:10Z") }, { id: 272, ticket_id: 122, score: 4, comment: "The transfer was rejected following an incomplete review.", created_at: new Date("2023-12-04T10:58:42Z") }, { id: 273, ticket_id: 186, score: 5, comment: "Flagged as minor. An operator processed the report.", created_at: new Date("2023-12-21T20:06:01Z") }, { id: 274, ticket_id: 371, score: 5, comment: "No response from the reviewer, so the session was escalated.", created_at: new Date("2023-10-22T19:55:41Z") }, { id: 275, ticket_id: 376, score: 1, comment: "The ticket was reopened — manual case, no further action.", created_at: new Date("2023-03-29T04:16:32Z") }, { id: 276, ticket_id: 43, score: 1, comment: "The team asked for a change and the claim was escalated.", created_at: new Date("2023-07-24T19:25:32Z") }, { id: 277, ticket_id: 165, score: 1, comment: "The team asked for a change and the ticket was confirmed.", created_at: new Date("2023-12-14T07:24:55Z") }, { id: 278, ticket_id: 376, score: 3, comment: "Support confirmed the details and the delivery was delayed.", created_at: new Date("2023-08-16T16:54:27Z") }, { id: 279, ticket_id: 369, score: 5, comment: "Support confirmed the details and the order was reopened.", created_at: new Date("2023-04-09T13:28:31Z") }, { id: 280, ticket_id: 173, score: 5, comment: "Support confirmed the details and the payment was reopened.", created_at: new Date("2023-12-24T14:51:37Z") }, { id: 281, ticket_id: 81, score: 4, comment: "The booking was rescheduled after a late check.", created_at: new Date("2023-01-09T09:48:33Z") }, { id: 282, ticket_id: 103, score: 5, comment: "The courier reported an automatic issue; the invoice was updated.", created_at: new Date("2023-09-14T08:28:46Z") }, { id: 283, ticket_id: 51, score: 4, comment: "The team asked for a change and the payment was delayed.", created_at: new Date("2023-09-06T15:23:05Z") }, { id: 284, ticket_id: 334, score: 5, comment: null, created_at: new Date("2023-09-29T17:53:45Z") }, { id: 285, ticket_id: 463, score: 1, comment: "No response from the courier, so the refund was rescheduled.", created_at: new Date("2023-10-04T22:57:00Z") }, { id: 286, ticket_id: 62, score: 5, comment: "The item was completed after an automatic check.", created_at: new Date("2023-09-10T18:23:38Z") }, { id: 287, ticket_id: 168, score: 1, comment: "No response from an operator, so the transfer was reopened.", created_at: new Date("2023-05-27T17:39:54Z") }, { id: 288, ticket_id: 379, score: 3, comment: "Support reported an urgent issue; the account was delayed.", created_at: new Date("2023-08-08T16:48:17Z") }, { id: 289, ticket_id: 151, score: 2, comment: "No response from support, so the ticket was updated.", created_at: new Date("2023-08-15T23:58:55Z") }, { id: 290, ticket_id: 455, score: 2, comment: null, created_at: new Date("2023-10-07T00:48:15Z") }, { id: 291, ticket_id: 46, score: 2, comment: "The account owner asked for a change and the order was rejected.", created_at: new Date("2023-04-02T18:06:06Z") }, { id: 292, ticket_id: 289, score: 5, comment: "The ticket was reopened following an urgent review.", created_at: new Date("2023-03-03T11:44:14Z") }, { id: 293, ticket_id: 346, score: 4, comment: "No response from support, so the delivery was delayed.", created_at: new Date("2023-03-18T13:48:28Z") }, { id: 294, ticket_id: 402, score: 4, comment: "The session was processed following an unusual review.", created_at: new Date("2023-11-11T18:31:43Z") }, { id: 295, ticket_id: 120, score: 5, comment: null, created_at: new Date("2023-11-20T19:44:02Z") }, { id: 296, ticket_id: 248, score: 5, comment: "An operator confirmed the details and the session was reopened.", created_at: new Date("2023-12-03T21:34:05Z") }, { id: 297, ticket_id: 400, score: 2, comment: null, created_at: new Date("2023-12-31T17:25:26Z") }, { id: 298, ticket_id: 217, score: 5, comment: "Flagged as urgent. An operator cancelled the report.", created_at: new Date("2023-12-26T20:31:12Z") }, { id: 299, ticket_id: 126, score: 4, comment: "The appointment was resolved following an unusual review.", created_at: new Date("2023-11-18T18:28:08Z") }, { id: 300, ticket_id: 381, score: 2, comment: "The courier reported an unusual issue; the report was resolved.", created_at: new Date("2023-09-11T16:16:39Z") }, { id: 301, ticket_id: 306, score: 3, comment: "A repeat follow-up: the booking was resolved.", created_at: new Date("2023-02-20T08:15:08Z") }, { id: 302, ticket_id: 198, score: 2, comment: "The team confirmed the details and the item was rescheduled.", created_at: new Date("2023-08-12T23:17:11Z") }, { id: 303, ticket_id: 270, score: 5, comment: "No response from the team, so the transfer was delayed.", created_at: new Date("2023-01-18T16:07:17Z") }, { id: 304, ticket_id: 371, score: 4, comment: "Flagged as manual. The customer closed the order.", created_at: new Date("2023-05-16T18:32:30Z") }, { id: 305, ticket_id: 321, score: 1, comment: "Flagged as manual. The team escalated the account.", created_at: new Date("2023-09-15T10:19:29Z") }, { id: 306, ticket_id: 288, score: 4, comment: "No response from an operator, so the document was closed.", created_at: new Date("2023-05-08T15:56:19Z") }, { id: 307, ticket_id: 248, score: 3, comment: "The supplier reported a standard issue; the account was escalated.", created_at: new Date("2023-08-08T03:58:13Z") }, { id: 308, ticket_id: 229, score: 5, comment: "No response from the customer, so the shipment was completed.", created_at: new Date("2023-11-13T16:38:56Z") }, { id: 309, ticket_id: 167, score: 2, comment: "A partial follow-up: the shipment was approved.", created_at: new Date("2023-06-07T13:16:05Z") }, { id: 310, ticket_id: 414, score: 2, comment: "The request was cancelled — routine case, no further action.", created_at: new Date("2023-08-28T07:50:42Z") }, { id: 311, ticket_id: 349, score: 2, comment: "An unusual record was delayed the same day.", created_at: new Date("2023-03-09T16:02:19Z") }, { id: 312, ticket_id: 481, score: 4, comment: "The appointment was processed after a partial check.", created_at: new Date("2023-12-20T17:40:18Z") }, { id: 313, ticket_id: 338, score: 4, comment: "A standard appointment was refunded the same day.", created_at: new Date("2023-12-28T21:26:52Z") }, { id: 314, ticket_id: 141, score: 1, comment: "The request was escalated following a standard review.", created_at: new Date("2023-01-02T00:30:17Z") }, { id: 315, ticket_id: 425, score: 2, comment: "The request was delayed following an automatic review.", created_at: new Date("2023-10-06T09:04:17Z") }, { id: 316, ticket_id: 44, score: 3, comment: "The account owner asked for a change and the account was rescheduled.", created_at: new Date("2023-12-31T17:07:40Z") }, { id: 317, ticket_id: 428, score: 4, comment: "The appointment was reviewed after a minor check.", created_at: new Date("2023-08-28T10:22:03Z") }, { id: 318, ticket_id: 145, score: 2, comment: "The supplier reported an urgent issue; the request was delayed.", created_at: new Date("2023-02-03T07:05:11Z") }, { id: 319, ticket_id: 246, score: 4, comment: "The delivery was approved after a partial check.", created_at: new Date("2023-12-22T18:13:16Z") }, { id: 320, ticket_id: 73, score: 2, comment: "The request was refunded — unusual case, no further action.", created_at: new Date("2023-06-12T05:12:06Z") }, { id: 321, ticket_id: 129, score: 5, comment: "The account was processed following an urgent review.", created_at: new Date("2023-08-18T15:02:24Z") }, { id: 322, ticket_id: 410, score: 3, comment: "No response from the team, so the appointment was closed.", created_at: new Date("2023-04-28T17:33:21Z") }, { id: 323, ticket_id: 409, score: 5, comment: "The account was closed following an unusual review.", created_at: new Date("2023-04-26T08:40:53Z") }, { id: 324, ticket_id: 174, score: 5, comment: "The claim was confirmed — unusual case, no further action.", created_at: new Date("2023-06-06T21:56:54Z") }, { id: 325, ticket_id: 344, score: 4, comment: "No response from the courier, so the request was refunded.", created_at: new Date("2023-10-09T21:40:34Z") }, { id: 326, ticket_id: 22, score: 4, comment: null, created_at: new Date("2023-02-04T19:31:01Z") }, { id: 327, ticket_id: 347, score: 2, comment: "A manual follow-up: the session was completed.", created_at: new Date("2023-06-04T17:49:44Z") }, { id: 328, ticket_id: 44, score: 4, comment: "A duplicate delivery was rescheduled the same day.", created_at: new Date("2023-05-31T20:05:18Z") }, { id: 329, ticket_id: 471, score: 5, comment: "The supplier confirmed the details and the delivery was processed.", created_at: new Date("2023-02-24T23:33:12Z") }, { id: 330, ticket_id: 393, score: 2, comment: "An operator confirmed the details and the report was resolved.", created_at: new Date("2023-05-01T11:48:24Z") }, { id: 331, ticket_id: 242, score: 3, comment: "A manual follow-up: the refund was resolved.", created_at: new Date("2023-09-10T14:54:43Z") }, { id: 332, ticket_id: 410, score: 4, comment: "A duplicate follow-up: the transfer was replaced.", created_at: new Date("2023-02-27T12:35:18Z") }, { id: 333, ticket_id: 313, score: 3, comment: "No response from the supplier, so the transfer was reviewed.", created_at: new Date("2023-06-25T17:57:20Z") }, { id: 334, ticket_id: 450, score: 2, comment: "No response from an operator, so the report was closed.", created_at: new Date("2023-10-10T22:36:56Z") }, { id: 335, ticket_id: 333, score: 3, comment: "The customer reported a repeat issue; the session was replaced.", created_at: new Date("2023-07-14T13:27:58Z") }, { id: 336, ticket_id: 97, score: 2, comment: "An automatic request was replaced the same day.", created_at: new Date("2023-11-07T20:53:51Z") }, { id: 337, ticket_id: 226, score: 1, comment: "An automatic booking was reviewed the same day.", created_at: new Date("2023-11-19T18:17:16Z") }, { id: 338, ticket_id: 321, score: 4, comment: "A duplicate follow-up: the delivery was rejected.", created_at: new Date("2023-10-10T09:53:23Z") }, { id: 339, ticket_id: 378, score: 4, comment: "The item was completed after a manual check.", created_at: new Date("2023-04-13T18:10:24Z") }, { id: 340, ticket_id: 341, score: 5, comment: "An operator confirmed the details and the ticket was approved.", created_at: new Date("2023-12-14T18:11:34Z") }, { id: 341, ticket_id: 240, score: 5, comment: "The appointment was cancelled following an urgent review.", created_at: new Date("2023-06-15T07:04:59Z") }, { id: 342, ticket_id: 22, score: 4, comment: "The team reported a late issue; the refund was cancelled.", created_at: new Date("2023-01-14T11:33:25Z") }, { id: 343, ticket_id: 491, score: 4, comment: null, created_at: new Date("2023-08-17T22:23:19Z") }, { id: 344, ticket_id: 137, score: 1, comment: "The supplier reported an urgent issue; the delivery was rescheduled.", created_at: new Date("2023-03-05T23:15:21Z") }, { id: 345, ticket_id: 251, score: 2, comment: "The customer confirmed the details and the invoice was resolved.", created_at: new Date("2023-11-19T20:19:16Z") }, { id: 346, ticket_id: 410, score: 3, comment: "A routine payment was completed the same day.", created_at: new Date("2023-06-10T11:35:38Z") }, { id: 347, ticket_id: 58, score: 5, comment: "A late invoice was confirmed the same day.", created_at: new Date("2023-07-31T07:48:27Z") }, { id: 348, ticket_id: 188, score: 2, comment: "The request was rescheduled — repeat case, no further action.", created_at: new Date("2023-06-29T20:19:10Z") }, { id: 349, ticket_id: 185, score: 5, comment: "The ticket was delayed after a standard check.", created_at: new Date("2023-04-24T22:06:19Z") }, { id: 350, ticket_id: 461, score: 1, comment: "An unusual follow-up: the document was replaced.", created_at: new Date("2023-01-13T17:30:44Z") }, { id: 351, ticket_id: 67, score: 4, comment: "The courier reported a late issue; the appointment was rescheduled.", created_at: new Date("2023-06-16T19:21:17Z") }, { id: 352, ticket_id: 35, score: 5, comment: "No response from the reviewer, so the report was confirmed.", created_at: new Date("2023-08-15T19:38:17Z") }, { id: 353, ticket_id: 21, score: 4, comment: "A routine follow-up: the record was rejected.", created_at: new Date("2023-03-20T05:26:03Z") }, { id: 354, ticket_id: 148, score: 3, comment: "Support reported an automatic issue; the booking was resolved.", created_at: new Date("2023-01-04T19:19:01Z") }, { id: 355, ticket_id: 115, score: 4, comment: null, created_at: new Date("2023-07-27T17:53:44Z") }, { id: 356, ticket_id: 108, score: 4, comment: "The customer confirmed the details and the item was rejected.", created_at: new Date("2023-12-18T17:32:28Z") }, { id: 357, ticket_id: 152, score: 5, comment: "The transfer was completed after an incomplete check.", created_at: new Date("2023-10-01T19:01:44Z") }, { id: 358, ticket_id: 344, score: 1, comment: "The account owner confirmed the details and the shipment was rescheduled.", created_at: new Date("2023-10-30T22:41:50Z") }, { id: 359, ticket_id: 161, score: 2, comment: "No response from the reviewer, so the transfer was replaced.", created_at: new Date("2023-07-22T13:55:57Z") }, { id: 360, ticket_id: 119, score: 4, comment: null, created_at: new Date("2023-12-02T16:14:13Z") }, { id: 361, ticket_id: 260, score: 2, comment: "The courier confirmed the details and the shipment was replaced.", created_at: new Date("2023-07-19T18:00:21Z") }, { id: 362, ticket_id: 171, score: 4, comment: "The transfer was refunded following a manual review.", created_at: new Date("2023-08-03T19:38:47Z") }, { id: 363, ticket_id: 248, score: 3, comment: "The customer confirmed the details and the item was escalated.", created_at: new Date("2023-08-27T21:17:31Z") }, { id: 364, ticket_id: 130, score: 5, comment: "A repeat follow-up: the session was delayed.", created_at: new Date("2023-02-16T18:48:27Z") }, { id: 365, ticket_id: 462, score: 3, comment: "An operator reported a manual issue; the refund was cancelled.", created_at: new Date("2023-10-14T17:56:32Z") }, { id: 366, ticket_id: 39, score: 4, comment: "An urgent follow-up: the invoice was refunded.", created_at: new Date("2023-10-24T08:00:40Z") }, { id: 367, ticket_id: 422, score: 2, comment: null, created_at: new Date("2023-04-01T20:26:39Z") }, { id: 368, ticket_id: 244, score: 2, comment: "A routine follow-up: the document was rejected.", created_at: new Date("2023-09-24T16:59:07Z") }, { id: 369, ticket_id: 406, score: 2, comment: "No response from the reviewer, so the report was closed.", created_at: new Date("2023-08-10T22:16:47Z") }, { id: 370, ticket_id: 314, score: 4, comment: "Flagged as routine. The customer closed the invoice.", created_at: new Date("2023-07-15T18:04:10Z") }, { id: 371, ticket_id: 126, score: 3, comment: "The account owner asked for a change and the account was reopened.", created_at: new Date("2023-09-05T17:39:19Z") }, { id: 372, ticket_id: 252, score: 4, comment: "A minor appointment was processed the same day.", created_at: new Date("2023-04-24T10:06:15Z") }, { id: 373, ticket_id: 76, score: 2, comment: "The customer reported an automatic issue; the order was closed.", created_at: new Date("2023-08-19T19:05:36Z") }, { id: 374, ticket_id: 439, score: 4, comment: null, created_at: new Date("2023-02-04T05:04:22Z") }, { id: 375, ticket_id: 127, score: 4, comment: "No response from the reviewer, so the booking was resolved.", created_at: new Date("2023-12-31T22:21:49Z") }, { id: 376, ticket_id: 44, score: 5, comment: null, created_at: new Date("2023-12-12T12:11:49Z") }, { id: 377, ticket_id: 282, score: 5, comment: "The customer confirmed the details and the delivery was cancelled.", created_at: new Date("2023-07-04T16:56:47Z") }, { id: 378, ticket_id: 139, score: 5, comment: "A repeat follow-up: the invoice was rejected.", created_at: new Date("2023-04-21T19:26:58Z") }, { id: 379, ticket_id: 342, score: 5, comment: "The reviewer asked for a change and the invoice was resolved.", created_at: new Date("2023-05-03T19:14:08Z") }, { id: 380, ticket_id: 194, score: 4, comment: "The transfer was processed — standard case, no further action.", created_at: new Date("2023-02-17T15:40:18Z") }, { id: 381, ticket_id: 419, score: 2, comment: "No response from the team, so the transfer was delayed.", created_at: new Date("2023-03-21T15:03:09Z") }, { id: 382, ticket_id: 432, score: 5, comment: "A duplicate record was delayed the same day.", created_at: new Date("2023-02-23T19:27:59Z") }, { id: 383, ticket_id: 105, score: 4, comment: null, created_at: new Date("2023-08-09T08:45:58Z") }, { id: 384, ticket_id: 237, score: 4, comment: "An operator reported a routine issue; the session was approved.", created_at: new Date("2023-06-14T08:40:14Z") }, { id: 385, ticket_id: 257, score: 3, comment: "A repeat delivery was approved the same day.", created_at: new Date("2023-09-29T11:05:06Z") }, { id: 386, ticket_id: 283, score: 1, comment: "A late follow-up: the invoice was reviewed.", created_at: new Date("2023-11-10T15:41:41Z") }, { id: 387, ticket_id: 272, score: 4, comment: "The transfer was reopened — standard case, no further action.", created_at: new Date("2023-06-11T15:58:07Z") }, { id: 388, ticket_id: 500, score: 5, comment: "The supplier asked for a change and the request was escalated.", created_at: new Date("2023-04-07T18:20:25Z") }, { id: 389, ticket_id: 479, score: 1, comment: "The claim was processed — urgent case, no further action.", created_at: new Date("2023-07-08T09:17:23Z") }, { id: 390, ticket_id: 440, score: 3, comment: "A manual follow-up: the record was rescheduled.", created_at: new Date("2023-04-18T23:28:37Z") }, { id: 391, ticket_id: 388, score: 5, comment: "The supplier reported an incomplete issue; the payment was resolved.", created_at: new Date("2023-05-30T18:52:00Z") }, { id: 392, ticket_id: 424, score: 5, comment: "A standard follow-up: the record was cancelled.", created_at: new Date("2023-10-23T19:34:26Z") }, { id: 393, ticket_id: 372, score: 3, comment: "Flagged as minor. The supplier rescheduled the request.", created_at: new Date("2023-07-23T17:47:42Z") }, { id: 394, ticket_id: 321, score: 1, comment: "The courier asked for a change and the appointment was reviewed.", created_at: new Date("2023-10-06T19:42:40Z") }, { id: 395, ticket_id: 26, score: 5, comment: "The account owner confirmed the details and the order was closed.", created_at: new Date("2023-06-18T07:47:05Z") }, { id: 396, ticket_id: 355, score: 5, comment: "A minor follow-up: the account was escalated.", created_at: new Date("2023-09-25T15:09:37Z") }, { id: 397, ticket_id: 141, score: 5, comment: "An automatic follow-up: the invoice was confirmed.", created_at: new Date("2023-01-14T16:52:08Z") }, { id: 398, ticket_id: 146, score: 5, comment: "The delivery was updated — repeat case, no further action.", created_at: new Date("2023-04-25T18:46:02Z") }, { id: 399, ticket_id: 305, score: 4, comment: "The claim was approved — manual case, no further action.", created_at: new Date("2023-01-14T13:18:20Z") }, { id: 400, ticket_id: 149, score: 4, comment: null, created_at: new Date("2023-12-23T11:29:28Z") }, ], }); await prisma.tags.createMany({ data: [ { id: 1, ticket_id: 46, tag: "The courier confirmed the details and the payment was reviewed.", category: "Billing Inquiry", importance_level: "Medium", created_at: new Date("2023-07-30T05:59:00Z") }, { id: 2, ticket_id: 249, tag: "An unusual follow-up: the claim was escalated.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-09-12T07:14:08Z") }, { id: 3, ticket_id: 220, tag: "The customer asked for a change and the refund was replaced.", category: "General Question", importance_level: "High", created_at: new Date("2023-11-18T08:10:10Z") }, { id: 4, ticket_id: 122, tag: "An operator reported a minor issue; the appointment was reopened.", category: "Technical Issue", importance_level: "High", created_at: new Date("2023-01-30T01:36:11Z") }, { id: 5, ticket_id: 328, tag: "The order was completed following an incomplete review.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-02-20T18:24:49Z") }, { id: 6, ticket_id: 455, tag: "The reviewer confirmed the details and the ticket was reopened.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-02-13T10:28:40Z") }, { id: 7, ticket_id: 111, tag: "Flagged as late. An operator updated the transfer.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-08-27T03:37:13Z") }, { id: 8, ticket_id: 454, tag: "The supplier asked for a change and the report was confirmed.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-07-13T20:00:35Z") }, { id: 9, ticket_id: 151, tag: "The claim was updated following a late review.", category: "General Question", importance_level: "Medium", created_at: new Date("2023-01-08T07:13:43Z") }, { id: 10, ticket_id: 83, tag: "The report was approved — minor case, no further action.", category: "Billing Inquiry", importance_level: "Medium", created_at: new Date("2023-09-04T12:05:22Z") }, { id: 11, ticket_id: 35, tag: "An automatic appointment was approved the same day.", category: "Billing Inquiry", importance_level: "Medium", created_at: new Date("2023-08-17T12:19:24Z") }, { id: 12, ticket_id: 278, tag: "The order was processed — routine case, no further action.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-09-29T15:11:13Z") }, { id: 13, ticket_id: 462, tag: "An operator reported a routine issue; the delivery was processed.", category: "Billing Inquiry", importance_level: "Medium", created_at: new Date("2023-05-01T05:24:28Z") }, { id: 14, ticket_id: 144, tag: "Flagged as automatic. Support escalated the request.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-05-02T02:16:30Z") }, { id: 15, ticket_id: 60, tag: "A partial follow-up: the ticket was rejected.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-01-13T23:54:45Z") }, { id: 16, ticket_id: 313, tag: "The supplier reported a routine issue; the invoice was refunded.", category: "Technical Issue", importance_level: "High", created_at: new Date("2023-05-27T13:58:38Z") }, { id: 17, ticket_id: 164, tag: "No response from the account owner, so the record was processed.", category: "Billing Inquiry", importance_level: "Medium", created_at: new Date("2023-04-09T13:15:26Z") }, { id: 18, ticket_id: 149, tag: "No response from support, so the account was processed.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-09-09T08:15:04Z") }, { id: 19, ticket_id: 64, tag: "A manual ticket was cancelled the same day.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-04-12T07:00:22Z") }, { id: 20, ticket_id: 434, tag: "A standard follow-up: the document was confirmed.", category: "General Question", importance_level: "Low", created_at: new Date("2023-01-23T11:11:22Z") }, { id: 21, ticket_id: 408, tag: "The delivery was updated after an incomplete check.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-08-20T15:02:58Z") }, { id: 22, ticket_id: 3, tag: "The courier asked for a change and the item was rejected.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-04-22T09:44:05Z") }, { id: 23, ticket_id: 331, tag: "The reviewer confirmed the details and the document was completed.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-02-04T18:15:42Z") }, { id: 24, ticket_id: 4, tag: "The ticket was approved — repeat case, no further action.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-06-23T00:13:46Z") }, { id: 25, ticket_id: 257, tag: "Flagged as duplicate. The courier replaced the session.", category: "Technical Issue", importance_level: "High", created_at: new Date("2023-02-12T14:08:08Z") }, { id: 26, ticket_id: 379, tag: "The document was escalated after a manual check.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-03-24T13:47:56Z") }, { id: 27, ticket_id: 60, tag: "An urgent follow-up: the invoice was updated.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-02-08T22:11:25Z") }, { id: 28, ticket_id: 95, tag: "The request was updated following an automatic review.", category: "General Question", importance_level: "Low", created_at: new Date("2023-06-01T10:36:01Z") }, { id: 29, ticket_id: 395, tag: "The record was rescheduled after a standard check.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-05-13T20:21:36Z") }, { id: 30, ticket_id: 117, tag: "The claim was completed after a late check.", category: "General Question", importance_level: "Low", created_at: new Date("2023-11-10T13:10:45Z") }, { id: 31, ticket_id: 388, tag: "No response from support, so the session was cancelled.", category: "General Question", importance_level: "High", created_at: new Date("2023-11-12T04:25:11Z") }, { id: 32, ticket_id: 118, tag: "The customer reported an urgent issue; the session was rescheduled.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-07-15T17:35:51Z") }, { id: 33, ticket_id: 197, tag: "Flagged as partial. The reviewer refunded the refund.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-12-01T05:36:28Z") }, { id: 34, ticket_id: 435, tag: "A manual follow-up: the invoice was updated.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-05-25T09:08:13Z") }, { id: 35, ticket_id: 485, tag: "The document was processed — partial case, no further action.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-07-15T13:54:08Z") }, { id: 36, ticket_id: 469, tag: "A routine follow-up: the claim was approved.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-08-26T16:21:20Z") }, { id: 37, ticket_id: 61, tag: "The order was approved after a partial check.", category: "Billing Inquiry", importance_level: "High", created_at: new Date("2023-06-15T07:11:45Z") }, { id: 38, ticket_id: 204, tag: "Support confirmed the details and the refund was cancelled.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-03-29T23:23:19Z") }, { id: 39, ticket_id: 228, tag: "The refund was replaced — incomplete case, no further action.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-01-03T16:19:57Z") }, { id: 40, ticket_id: 384, tag: "A manual follow-up: the invoice was reopened.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-08-14T19:27:49Z") }, { id: 41, ticket_id: 120, tag: "The transfer was reviewed following a standard review.", category: "General Question", importance_level: "Low", created_at: new Date("2023-05-23T06:12:11Z") }, { id: 42, ticket_id: 49, tag: "An urgent account was confirmed the same day.", category: "General Question", importance_level: "Medium", created_at: new Date("2023-11-29T10:01:30Z") }, { id: 43, ticket_id: 43, tag: "The ticket was resolved after a repeat check.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-09-17T18:51:52Z") }, { id: 44, ticket_id: 291, tag: "Flagged as incomplete. The reviewer confirmed the ticket.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-03-02T06:55:20Z") }, { id: 45, ticket_id: 431, tag: "Flagged as duplicate. The account owner reviewed the request.", category: "General Question", importance_level: "Low", created_at: new Date("2023-07-30T18:14:20Z") }, { id: 46, ticket_id: 249, tag: "The courier asked for a change and the request was confirmed.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-01-13T18:47:38Z") }, { id: 47, ticket_id: 321, tag: "A late request was closed the same day.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-08-19T13:50:33Z") }, { id: 48, ticket_id: 129, tag: "No response from the team, so the appointment was cancelled.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-10-12T23:41:41Z") }, { id: 49, ticket_id: 71, tag: "A late follow-up: the shipment was reviewed.", category: "Billing Inquiry", importance_level: "Medium", created_at: new Date("2023-09-16T16:44:56Z") }, { id: 50, ticket_id: 188, tag: "The refund was cancelled after a late check.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-08-27T20:15:00Z") }, { id: 51, ticket_id: 252, tag: "The customer confirmed the details and the request was rescheduled.", category: "General Question", importance_level: "Medium", created_at: new Date("2023-07-27T00:31:23Z") }, { id: 52, ticket_id: 97, tag: "Flagged as duplicate. Support confirmed the request.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-01-23T19:15:07Z") }, { id: 53, ticket_id: 323, tag: "An unusual appointment was reviewed the same day.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-07-02T19:36:51Z") }, { id: 54, ticket_id: 290, tag: "The payment was escalated — standard case, no further action.", category: "General Question", importance_level: "Low", created_at: new Date("2023-08-21T19:00:17Z") }, { id: 55, ticket_id: 445, tag: "The team reported a standard issue; the record was refunded.", category: "General Question", importance_level: "Medium", created_at: new Date("2023-02-07T10:25:05Z") }, { id: 56, ticket_id: 219, tag: "The order was reviewed after an automatic check.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-03-01T15:04:15Z") }, { id: 57, ticket_id: 340, tag: "The ticket was reopened — standard case, no further action.", category: "Technical Issue", importance_level: "High", created_at: new Date("2023-12-06T01:46:05Z") }, { id: 58, ticket_id: 21, tag: "The appointment was cancelled following an unusual review.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-04-29T18:59:18Z") }, { id: 59, ticket_id: 179, tag: "The supplier asked for a change and the claim was escalated.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-05-03T16:48:51Z") }, { id: 60, ticket_id: 368, tag: "The claim was reopened — late case, no further action.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-12-23T16:36:31Z") }, { id: 61, ticket_id: 183, tag: "No response from the courier, so the order was escalated.", category: "General Question", importance_level: "Low", created_at: new Date("2023-01-01T01:15:10Z") }, { id: 62, ticket_id: 68, tag: "The reviewer asked for a change and the booking was escalated.", category: "General Question", importance_level: "High", created_at: new Date("2023-06-10T13:35:55Z") }, { id: 63, ticket_id: 60, tag: "A duplicate follow-up: the booking was delayed.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-07-10T16:57:19Z") }, { id: 64, ticket_id: 98, tag: "The account owner reported a minor issue; the report was reviewed.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-04-27T03:19:01Z") }, { id: 65, ticket_id: 375, tag: "The invoice was completed following an automatic review.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-10-28T11:59:31Z") }, { id: 66, ticket_id: 348, tag: "The transfer was escalated — routine case, no further action.", category: "Technical Issue", importance_level: "High", created_at: new Date("2023-12-13T08:38:53Z") }, { id: 67, ticket_id: 64, tag: "The document was replaced — unusual case, no further action.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-07-31T17:39:05Z") }, { id: 68, ticket_id: 150, tag: "The item was closed after a repeat check.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-04-23T00:40:55Z") }, { id: 69, ticket_id: 333, tag: "An operator confirmed the details and the booking was cancelled.", category: "General Question", importance_level: "Low", created_at: new Date("2023-06-26T18:41:30Z") }, { id: 70, ticket_id: 241, tag: "The booking was processed after an incomplete check.", category: "Technical Issue", importance_level: "High", created_at: new Date("2023-06-19T07:34:39Z") }, { id: 71, ticket_id: 26, tag: "An incomplete ticket was closed the same day.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-03-19T04:42:08Z") }, { id: 72, ticket_id: 121, tag: "The document was completed following a minor review.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-05-11T06:01:33Z") }, { id: 73, ticket_id: 395, tag: "A minor record was cancelled the same day.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-05-19T22:03:30Z") }, { id: 74, ticket_id: 120, tag: "The appointment was reviewed — unusual case, no further action.", category: "Billing Inquiry", importance_level: "Medium", created_at: new Date("2023-09-17T15:26:49Z") }, { id: 75, ticket_id: 63, tag: "Flagged as partial. An operator approved the account.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-01-25T05:28:01Z") }, { id: 76, ticket_id: 169, tag: "The report was closed following a standard review.", category: "General Question", importance_level: "Low", created_at: new Date("2023-03-02T04:56:42Z") }, { id: 77, ticket_id: 13, tag: "An unusual follow-up: the claim was refunded.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-03-28T00:40:06Z") }, { id: 78, ticket_id: 400, tag: "The transfer was confirmed after a partial check.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-12-02T21:59:59Z") }, { id: 79, ticket_id: 321, tag: "Flagged as automatic. The account owner delayed the ticket.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-04-15T14:42:37Z") }, { id: 80, ticket_id: 93, tag: "Support asked for a change and the item was approved.", category: "Billing Inquiry", importance_level: "Medium", created_at: new Date("2023-07-14T19:27:19Z") }, { id: 81, ticket_id: 332, tag: "Flagged as partial. An operator cancelled the transfer.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-03-06T12:07:20Z") }, { id: 82, ticket_id: 28, tag: "The report was reviewed after a routine check.", category: "Billing Inquiry", importance_level: "Medium", created_at: new Date("2023-04-24T11:14:48Z") }, { id: 83, ticket_id: 445, tag: "The delivery was closed — duplicate case, no further action.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-08-10T08:58:57Z") }, { id: 84, ticket_id: 60, tag: "No response from an operator, so the shipment was confirmed.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-10-11T13:49:23Z") }, { id: 85, ticket_id: 415, tag: "The account owner asked for a change and the delivery was reopened.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-12-03T15:08:58Z") }, { id: 86, ticket_id: 260, tag: "A duplicate report was closed the same day.", category: "General Question", importance_level: "Low", created_at: new Date("2023-03-05T20:25:25Z") }, { id: 87, ticket_id: 217, tag: "The session was closed following a standard review.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-04-02T17:53:58Z") }, { id: 88, ticket_id: 99, tag: "An unusual payment was closed the same day.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-09-25T08:02:36Z") }, { id: 89, ticket_id: 175, tag: "The courier asked for a change and the appointment was replaced.", category: "General Question", importance_level: "Medium", created_at: new Date("2023-05-31T01:47:56Z") }, { id: 90, ticket_id: 435, tag: "A standard payment was delayed the same day.", category: "General Question", importance_level: "Low", created_at: new Date("2023-02-03T17:47:42Z") }, { id: 91, ticket_id: 435, tag: "The refund was approved — standard case, no further action.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-02-07T05:21:09Z") }, { id: 92, ticket_id: 126, tag: "Support asked for a change and the shipment was escalated.", category: "Billing Inquiry", importance_level: "Medium", created_at: new Date("2023-10-12T09:05:55Z") }, { id: 93, ticket_id: 343, tag: "No response from the account owner, so the account was rescheduled.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-05-04T12:12:31Z") }, { id: 94, ticket_id: 87, tag: "No response from the courier, so the item was escalated.", category: "Technical Issue", importance_level: "High", created_at: new Date("2023-08-13T13:37:20Z") }, { id: 95, ticket_id: 237, tag: "A standard follow-up: the refund was escalated.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-05-08T00:15:29Z") }, { id: 96, ticket_id: 412, tag: "The refund was closed after a manual check.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-06-29T05:19:50Z") }, { id: 97, ticket_id: 118, tag: "The appointment was processed following a minor review.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-12-16T04:13:15Z") }, { id: 98, ticket_id: 445, tag: "An operator asked for a change and the order was escalated.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-05-02T06:39:17Z") }, { id: 99, ticket_id: 433, tag: "The ticket was confirmed — routine case, no further action.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-12-03T20:33:55Z") }, { id: 100, ticket_id: 43, tag: "The reviewer asked for a change and the ticket was escalated.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-04-15T01:20:34Z") }, { id: 101, ticket_id: 64, tag: "No response from the customer, so the account was reviewed.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-06-18T06:03:22Z") }, { id: 102, ticket_id: 341, tag: "The item was replaced after a repeat check.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-09-28T00:13:18Z") }, { id: 103, ticket_id: 435, tag: "Flagged as repeat. An operator resolved the claim.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-10-06T01:53:58Z") }, { id: 104, ticket_id: 278, tag: "An automatic follow-up: the invoice was cancelled.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-02-18T11:07:41Z") }, { id: 105, ticket_id: 381, tag: "The supplier asked for a change and the item was reviewed.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-04-11T19:38:50Z") }, { id: 106, ticket_id: 279, tag: "No response from the customer, so the document was refunded.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-12-23T14:14:19Z") }, { id: 107, ticket_id: 135, tag: "An urgent ticket was closed the same day.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-07-17T06:58:05Z") }, { id: 108, ticket_id: 130, tag: "The order was escalated following a routine review.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-04-24T11:02:17Z") }, { id: 109, ticket_id: 75, tag: "No response from the courier, so the delivery was updated.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-12-01T07:02:04Z") }, { id: 110, ticket_id: 137, tag: "The shipment was reopened following a partial review.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-11-19T06:13:57Z") }, { id: 111, ticket_id: 79, tag: "No response from an operator, so the shipment was approved.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-08-11T18:12:52Z") }, { id: 112, ticket_id: 19, tag: "A routine follow-up: the claim was updated.", category: "General Question", importance_level: "Low", created_at: new Date("2023-05-24T08:50:46Z") }, { id: 113, ticket_id: 3, tag: "The transfer was cancelled — standard case, no further action.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-10-31T00:18:03Z") }, { id: 114, ticket_id: 100, tag: "Flagged as urgent. The reviewer resolved the transfer.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-01-02T05:25:14Z") }, { id: 115, ticket_id: 78, tag: "A standard follow-up: the booking was resolved.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-12-27T02:16:05Z") }, { id: 116, ticket_id: 409, tag: "The customer asked for a change and the record was confirmed.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-07-09T14:53:08Z") }, { id: 117, ticket_id: 456, tag: "Flagged as partial. The supplier refunded the transfer.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-01-22T09:04:23Z") }, { id: 118, ticket_id: 37, tag: "The appointment was updated after an urgent check.", category: "Billing Inquiry", importance_level: "Medium", created_at: new Date("2023-01-18T17:44:57Z") }, { id: 119, ticket_id: 249, tag: "A duplicate item was completed the same day.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-09-06T02:27:12Z") }, { id: 120, ticket_id: 255, tag: "A minor follow-up: the booking was rejected.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-10-24T11:58:13Z") }, { id: 121, ticket_id: 26, tag: "The shipment was updated — manual case, no further action.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-07-05T05:08:53Z") }, { id: 122, ticket_id: 342, tag: "The appointment was confirmed — duplicate case, no further action.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-02-25T22:49:42Z") }, { id: 123, ticket_id: 136, tag: "An operator reported a partial issue; the refund was reopened.", category: "Billing Inquiry", importance_level: "Medium", created_at: new Date("2023-11-02T08:16:10Z") }, { id: 124, ticket_id: 41, tag: "No response from the supplier, so the record was processed.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-03-29T05:22:55Z") }, { id: 125, ticket_id: 397, tag: "The item was completed following an automatic review.", category: "Billing Inquiry", importance_level: "Medium", created_at: new Date("2023-01-07T07:25:09Z") }, { id: 126, ticket_id: 454, tag: "The supplier asked for a change and the appointment was refunded.", category: "General Question", importance_level: "Low", created_at: new Date("2023-04-05T08:15:07Z") }, { id: 127, ticket_id: 49, tag: "Support reported a routine issue; the account was resolved.", category: "Billing Inquiry", importance_level: "High", created_at: new Date("2023-08-31T20:38:22Z") }, { id: 128, ticket_id: 25, tag: "Flagged as routine. The supplier rescheduled the claim.", category: "General Question", importance_level: "Medium", created_at: new Date("2023-08-19T22:46:21Z") }, { id: 129, ticket_id: 220, tag: "An urgent follow-up: the booking was delayed.", category: "Technical Issue", importance_level: "High", created_at: new Date("2023-12-14T23:58:30Z") }, { id: 130, ticket_id: 494, tag: "The document was replaced following an automatic review.", category: "General Question", importance_level: "Medium", created_at: new Date("2023-08-01T20:52:39Z") }, { id: 131, ticket_id: 229, tag: "The reviewer confirmed the details and the ticket was closed.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-07-17T21:55:56Z") }, { id: 132, ticket_id: 282, tag: "Support confirmed the details and the payment was resolved.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-10-02T22:41:44Z") }, { id: 133, ticket_id: 480, tag: "A minor follow-up: the transfer was processed.", category: "Technical Issue", importance_level: "High", created_at: new Date("2023-02-07T05:50:54Z") }, { id: 134, ticket_id: 156, tag: "A minor transfer was rejected the same day.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-05-26T22:14:16Z") }, { id: 135, ticket_id: 238, tag: "A minor account was rejected the same day.", category: "Billing Inquiry", importance_level: "Medium", created_at: new Date("2023-04-07T21:26:58Z") }, { id: 136, ticket_id: 43, tag: "The claim was processed following a partial review.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-08-12T01:35:37Z") }, { id: 137, ticket_id: 261, tag: "Support confirmed the details and the payment was cancelled.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-03-23T00:42:06Z") }, { id: 138, ticket_id: 193, tag: "The refund was updated after a manual check.", category: "Technical Issue", importance_level: "High", created_at: new Date("2023-11-27T09:38:31Z") }, { id: 139, ticket_id: 324, tag: "The refund was rescheduled following a partial review.", category: "General Question", importance_level: "Low", created_at: new Date("2023-09-04T14:49:01Z") }, { id: 140, ticket_id: 240, tag: "The reviewer confirmed the details and the claim was refunded.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-06-26T17:16:58Z") }, { id: 141, ticket_id: 331, tag: "The payment was resolved after a partial check.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-10-18T07:49:23Z") }, { id: 142, ticket_id: 407, tag: "The transfer was cancelled following an automatic review.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-07-01T03:07:46Z") }, { id: 143, ticket_id: 191, tag: "No response from support, so the claim was updated.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-09-21T13:43:35Z") }, { id: 144, ticket_id: 232, tag: "The team asked for a change and the delivery was closed.", category: "General Question", importance_level: "Medium", created_at: new Date("2023-05-22T23:41:17Z") }, { id: 145, ticket_id: 347, tag: "The invoice was resolved — standard case, no further action.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-04-22T09:57:52Z") }, { id: 146, ticket_id: 416, tag: "The record was resolved — partial case, no further action.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-11-03T04:58:08Z") }, { id: 147, ticket_id: 110, tag: "No response from the customer, so the item was cancelled.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-07-09T13:46:42Z") }, { id: 148, ticket_id: 466, tag: "The supplier confirmed the details and the claim was reviewed.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-03-14T12:45:38Z") }, { id: 149, ticket_id: 12, tag: "No response from the reviewer, so the refund was rejected.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-10-30T21:14:54Z") }, { id: 150, ticket_id: 390, tag: "The ticket was escalated after a late check.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-11-02T13:43:19Z") }, { id: 151, ticket_id: 295, tag: "The customer reported a standard issue; the report was updated.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-02-17T22:50:31Z") }, { id: 152, ticket_id: 126, tag: "The record was resolved — routine case, no further action.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-01-21T15:08:35Z") }, { id: 153, ticket_id: 162, tag: "Support asked for a change and the delivery was rescheduled.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-07-08T15:34:25Z") }, { id: 154, ticket_id: 4, tag: "A partial follow-up: the appointment was rescheduled.", category: "General Question", importance_level: "Low", created_at: new Date("2023-07-28T15:27:59Z") }, { id: 155, ticket_id: 354, tag: "The shipment was reopened after an incomplete check.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-06-18T14:07:49Z") }, { id: 156, ticket_id: 324, tag: "An operator asked for a change and the transfer was escalated.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-07-26T08:14:27Z") }, { id: 157, ticket_id: 143, tag: "The customer asked for a change and the transfer was cancelled.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-02-14T09:59:40Z") }, { id: 158, ticket_id: 154, tag: "An operator asked for a change and the shipment was refunded.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-04-04T02:27:30Z") }, { id: 159, ticket_id: 261, tag: "An automatic refund was resolved the same day.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-12-12T00:42:44Z") }, { id: 160, ticket_id: 483, tag: "The courier asked for a change and the shipment was updated.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-06-16T20:35:43Z") }, { id: 161, ticket_id: 57, tag: "The booking was processed following a minor review.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-07-09T16:27:04Z") }, { id: 162, ticket_id: 349, tag: "The team reported a late issue; the account was resolved.", category: "Technical Issue", importance_level: "High", created_at: new Date("2023-02-25T08:00:21Z") }, { id: 163, ticket_id: 317, tag: "The team asked for a change and the order was resolved.", category: "General Question", importance_level: "Low", created_at: new Date("2023-03-02T17:06:31Z") }, { id: 164, ticket_id: 138, tag: "A manual refund was updated the same day.", category: "General Question", importance_level: "Low", created_at: new Date("2023-04-09T15:51:38Z") }, { id: 165, ticket_id: 295, tag: "An unusual report was closed the same day.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-11-04T22:38:32Z") }, { id: 166, ticket_id: 270, tag: "The supplier reported a partial issue; the delivery was rejected.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-07-18T07:19:28Z") }, { id: 167, ticket_id: 48, tag: "The reviewer asked for a change and the delivery was approved.", category: "General Question", importance_level: "Low", created_at: new Date("2023-08-26T10:15:40Z") }, { id: 168, ticket_id: 269, tag: "A minor follow-up: the report was confirmed.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-05-01T18:05:18Z") }, { id: 169, ticket_id: 279, tag: "Flagged as unusual. The customer refunded the appointment.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-05-13T04:44:42Z") }, { id: 170, ticket_id: 393, tag: "An operator confirmed the details and the request was reopened.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-10-11T13:45:58Z") }, { id: 171, ticket_id: 212, tag: "Flagged as unusual. The supplier replaced the document.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-09-24T22:36:01Z") }, { id: 172, ticket_id: 6, tag: "The account was reviewed following a minor review.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-08-29T15:10:16Z") }, { id: 173, ticket_id: 229, tag: "The customer reported a partial issue; the report was reopened.", category: "General Question", importance_level: "Medium", created_at: new Date("2023-03-07T21:10:28Z") }, { id: 174, ticket_id: 390, tag: "The document was escalated after a manual check.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-07-23T11:52:57Z") }, { id: 175, ticket_id: 105, tag: "A standard report was delayed the same day.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-11-14T18:36:11Z") }, { id: 176, ticket_id: 491, tag: "A partial follow-up: the claim was confirmed.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-06-18T04:14:30Z") }, { id: 177, ticket_id: 497, tag: "Flagged as incomplete. The supplier processed the delivery.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-01-03T16:11:07Z") }, { id: 178, ticket_id: 14, tag: "No response from the account owner, so the session was rejected.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-04-19T07:27:40Z") }, { id: 179, ticket_id: 209, tag: "A duplicate item was completed the same day.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-12-31T18:15:12Z") }, { id: 180, ticket_id: 25, tag: "The account owner confirmed the details and the item was resolved.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-07-02T04:37:08Z") }, { id: 181, ticket_id: 98, tag: "The appointment was updated following a repeat review.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-11-27T02:02:20Z") }, { id: 182, ticket_id: 120, tag: "The team reported a late issue; the ticket was refunded.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-02-07T14:39:10Z") }, { id: 183, ticket_id: 488, tag: "The payment was replaced after a manual check.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-10-28T01:17:43Z") }, { id: 184, ticket_id: 330, tag: "The transfer was replaced after an incomplete check.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-10-28T14:56:33Z") }, { id: 185, ticket_id: 129, tag: "A routine report was refunded the same day.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-12-04T01:40:13Z") }, { id: 186, ticket_id: 490, tag: "An operator reported a minor issue; the record was completed.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-03-02T22:09:12Z") }, { id: 187, ticket_id: 67, tag: "No response from an operator, so the request was processed.", category: "Billing Inquiry", importance_level: "Medium", created_at: new Date("2023-07-12T00:50:20Z") }, { id: 188, ticket_id: 423, tag: "An incomplete follow-up: the delivery was delayed.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-04-29T06:55:51Z") }, { id: 189, ticket_id: 133, tag: "No response from support, so the booking was escalated.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-03-23T08:35:26Z") }, { id: 190, ticket_id: 250, tag: "No response from the reviewer, so the transfer was refunded.", category: "General Question", importance_level: "Low", created_at: new Date("2023-04-17T03:02:57Z") }, { id: 191, ticket_id: 320, tag: "No response from the supplier, so the account was replaced.", category: "Technical Issue", importance_level: "High", created_at: new Date("2023-07-04T11:26:15Z") }, { id: 192, ticket_id: 206, tag: "The booking was escalated after a minor check.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-02-21T23:42:51Z") }, { id: 193, ticket_id: 4, tag: "The customer confirmed the details and the refund was completed.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-09-05T18:04:28Z") }, { id: 194, ticket_id: 496, tag: "No response from support, so the invoice was delayed.", category: "Technical Issue", importance_level: "High", created_at: new Date("2023-04-27T08:38:21Z") }, { id: 195, ticket_id: 132, tag: "Flagged as unusual. An operator approved the transfer.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-03-09T23:04:38Z") }, { id: 196, ticket_id: 287, tag: "The customer confirmed the details and the transfer was resolved.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-01-18T15:24:02Z") }, { id: 197, ticket_id: 44, tag: "The item was delayed after an urgent check.", category: "General Question", importance_level: "High", created_at: new Date("2023-12-29T19:22:17Z") }, { id: 198, ticket_id: 214, tag: "An unusual booking was processed the same day.", category: "Billing Inquiry", importance_level: "Medium", created_at: new Date("2023-01-16T19:25:01Z") }, { id: 199, ticket_id: 165, tag: "A standard follow-up: the ticket was reopened.", category: "Billing Inquiry", importance_level: "Medium", created_at: new Date("2023-05-25T08:02:08Z") }, { id: 200, ticket_id: 139, tag: "The order was delayed after a standard check.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-11-17T09:51:17Z") }, { id: 201, ticket_id: 60, tag: "Flagged as late. The customer resolved the claim.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-12-26T06:27:00Z") }, { id: 202, ticket_id: 38, tag: "The claim was cancelled after an urgent check.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-03-02T11:27:45Z") }, { id: 203, ticket_id: 14, tag: "The shipment was updated after a standard check.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-04-28T10:52:53Z") }, { id: 204, ticket_id: 290, tag: "Flagged as partial. The team rescheduled the account.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-07-19T12:49:19Z") }, { id: 205, ticket_id: 321, tag: "The delivery was approved — manual case, no further action.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-08-27T03:52:59Z") }, { id: 206, ticket_id: 208, tag: "A routine invoice was processed the same day.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-12-11T19:21:00Z") }, { id: 207, ticket_id: 26, tag: "Flagged as partial. The customer completed the ticket.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-05-06T01:01:10Z") }, { id: 208, ticket_id: 132, tag: "The customer reported a manual issue; the request was refunded.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-01-18T20:45:08Z") }, { id: 209, ticket_id: 373, tag: "The record was rescheduled following an automatic review.", category: "Technical Issue", importance_level: "High", created_at: new Date("2023-10-31T22:33:39Z") }, { id: 210, ticket_id: 381, tag: "An unusual follow-up: the delivery was rescheduled.", category: "General Question", importance_level: "Low", created_at: new Date("2023-07-07T00:28:28Z") }, { id: 211, ticket_id: 228, tag: "A late follow-up: the session was updated.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-09-18T17:41:44Z") }, { id: 212, ticket_id: 198, tag: "The courier reported a partial issue; the account was cancelled.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-12-12T17:07:12Z") }, { id: 213, ticket_id: 284, tag: "The courier confirmed the details and the record was replaced.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-05-27T15:43:20Z") }, { id: 214, ticket_id: 177, tag: "The session was processed after a standard check.", category: "General Question", importance_level: "Medium", created_at: new Date("2023-01-10T09:30:40Z") }, { id: 215, ticket_id: 75, tag: "The payment was cancelled — repeat case, no further action.", category: "Billing Inquiry", importance_level: "High", created_at: new Date("2023-03-28T22:56:59Z") }, { id: 216, ticket_id: 472, tag: "The document was replaced after an incomplete check.", category: "General Question", importance_level: "Low", created_at: new Date("2023-01-04T13:13:53Z") }, { id: 217, ticket_id: 196, tag: "The reviewer reported an urgent issue; the invoice was reviewed.", category: "General Question", importance_level: "Low", created_at: new Date("2023-08-04T20:16:58Z") }, { id: 218, ticket_id: 175, tag: "The account owner asked for a change and the invoice was confirmed.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-02-23T11:58:26Z") }, { id: 219, ticket_id: 60, tag: "No response from the team, so the refund was resolved.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-02-03T05:51:13Z") }, { id: 220, ticket_id: 298, tag: "No response from the courier, so the payment was reopened.", category: "General Question", importance_level: "Low", created_at: new Date("2023-04-10T12:31:31Z") }, { id: 221, ticket_id: 476, tag: "An unusual appointment was resolved the same day.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-01-24T19:22:54Z") }, { id: 222, ticket_id: 412, tag: "The account was approved after a duplicate check.", category: "Billing Inquiry", importance_level: "Medium", created_at: new Date("2023-01-06T22:32:19Z") }, { id: 223, ticket_id: 222, tag: "No response from the account owner, so the item was confirmed.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-12-07T17:31:23Z") }, { id: 224, ticket_id: 21, tag: "The invoice was reopened after a duplicate check.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-02-24T06:26:54Z") }, { id: 225, ticket_id: 189, tag: "The team asked for a change and the ticket was completed.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-10-11T17:31:36Z") }, { id: 226, ticket_id: 203, tag: "The appointment was updated after an incomplete check.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-06-07T20:44:11Z") }, { id: 227, ticket_id: 355, tag: "The refund was completed after a duplicate check.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-07-14T04:19:36Z") }, { id: 228, ticket_id: 57, tag: "The customer confirmed the details and the invoice was rejected.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-12-23T22:05:37Z") }, { id: 229, ticket_id: 478, tag: "An operator confirmed the details and the refund was completed.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-05-13T17:26:09Z") }, { id: 230, ticket_id: 155, tag: "A partial follow-up: the appointment was rescheduled.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-05-01T18:37:28Z") }, { id: 231, ticket_id: 182, tag: "The team confirmed the details and the shipment was refunded.", category: "Billing Inquiry", importance_level: "High", created_at: new Date("2023-10-17T13:18:22Z") }, { id: 232, ticket_id: 260, tag: "The transfer was confirmed after a duplicate check.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-01-01T13:06:52Z") }, { id: 233, ticket_id: 118, tag: "The customer reported a routine issue; the booking was reviewed.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-06-26T22:19:57Z") }, { id: 234, ticket_id: 115, tag: "No response from the supplier, so the shipment was refunded.", category: "General Question", importance_level: "Low", created_at: new Date("2023-07-12T04:51:01Z") }, { id: 235, ticket_id: 216, tag: "A repeat follow-up: the account was resolved.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-06-04T05:20:11Z") }, { id: 236, ticket_id: 197, tag: "The refund was approved — repeat case, no further action.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-07-01T00:04:02Z") }, { id: 237, ticket_id: 156, tag: "Flagged as standard. The team updated the refund.", category: "General Question", importance_level: "Low", created_at: new Date("2023-08-08T08:24:47Z") }, { id: 238, ticket_id: 199, tag: "Flagged as minor. The team cancelled the record.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-11-24T11:07:53Z") }, { id: 239, ticket_id: 366, tag: "Flagged as minor. Support completed the appointment.", category: "Billing Inquiry", importance_level: "Medium", created_at: new Date("2023-01-24T05:50:54Z") }, { id: 240, ticket_id: 109, tag: "No response from an operator, so the order was delayed.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-06-09T05:18:39Z") }, { id: 241, ticket_id: 368, tag: "The claim was reviewed — standard case, no further action.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-12-14T21:17:27Z") }, { id: 242, ticket_id: 51, tag: "The courier confirmed the details and the invoice was resolved.", category: "Billing Inquiry", importance_level: "Medium", created_at: new Date("2023-10-03T01:56:21Z") }, { id: 243, ticket_id: 180, tag: "The shipment was cancelled following a manual review.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-10-04T13:10:14Z") }, { id: 244, ticket_id: 439, tag: "The ticket was refunded following a minor review.", category: "General Question", importance_level: "Medium", created_at: new Date("2023-10-10T14:09:35Z") }, { id: 245, ticket_id: 159, tag: "The supplier asked for a change and the transfer was rejected.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-04-17T04:13:21Z") }, { id: 246, ticket_id: 449, tag: "The invoice was confirmed — automatic case, no further action.", category: "General Question", importance_level: "Medium", created_at: new Date("2023-06-09T06:49:08Z") }, { id: 247, ticket_id: 53, tag: "The transfer was replaced following a late review.", category: "General Question", importance_level: "Low", created_at: new Date("2023-09-05T08:41:02Z") }, { id: 248, ticket_id: 217, tag: "An unusual booking was escalated the same day.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-02-12T17:09:34Z") }, { id: 249, ticket_id: 194, tag: "A late document was confirmed the same day.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-07-17T10:22:16Z") }, { id: 250, ticket_id: 429, tag: "The booking was delayed following a standard review.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-08-12T23:13:59Z") }, { id: 251, ticket_id: 14, tag: "No response from the customer, so the document was cancelled.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-08-01T12:48:44Z") }, { id: 252, ticket_id: 359, tag: "A late appointment was rejected the same day.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-03-04T09:46:58Z") }, { id: 253, ticket_id: 327, tag: "An urgent refund was refunded the same day.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-07-25T17:55:51Z") }, { id: 254, ticket_id: 418, tag: "A partial follow-up: the item was processed.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-06-23T22:51:53Z") }, { id: 255, ticket_id: 492, tag: "No response from an operator, so the transfer was updated.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-10-18T04:32:44Z") }, { id: 256, ticket_id: 202, tag: "The report was rejected after a routine check.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-01-18T13:45:57Z") }, { id: 257, ticket_id: 180, tag: "A repeat follow-up: the ticket was rejected.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-07-02T23:14:14Z") }, { id: 258, ticket_id: 19, tag: "An urgent follow-up: the order was escalated.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-09-20T00:29:24Z") }, { id: 259, ticket_id: 197, tag: "No response from the customer, so the booking was reopened.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-03-10T20:59:15Z") }, { id: 260, ticket_id: 277, tag: "The booking was confirmed after a late check.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-05-21T00:31:04Z") }, { id: 261, ticket_id: 438, tag: "A manual follow-up: the invoice was resolved.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-09-12T20:04:04Z") }, { id: 262, ticket_id: 161, tag: "The transfer was replaced — unusual case, no further action.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-06-28T07:20:47Z") }, { id: 263, ticket_id: 423, tag: "No response from the courier, so the shipment was refunded.", category: "Technical Issue", importance_level: "High", created_at: new Date("2023-05-23T04:47:40Z") }, { id: 264, ticket_id: 220, tag: "Support confirmed the details and the account was reopened.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-06-22T07:34:46Z") }, { id: 265, ticket_id: 125, tag: "The document was approved following a manual review.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-09-22T22:53:54Z") }, { id: 266, ticket_id: 366, tag: "A routine session was escalated the same day.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-06-10T00:18:55Z") }, { id: 267, ticket_id: 288, tag: "No response from an operator, so the document was resolved.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-10-16T08:05:23Z") }, { id: 268, ticket_id: 334, tag: "The customer asked for a change and the claim was completed.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-06-25T05:48:51Z") }, { id: 269, ticket_id: 213, tag: "Support reported an urgent issue; the booking was delayed.", category: "General Question", importance_level: "Low", created_at: new Date("2023-07-20T20:00:49Z") }, { id: 270, ticket_id: 476, tag: "The account owner reported an urgent issue; the transfer was reopened.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-01-06T21:13:54Z") }, { id: 271, ticket_id: 445, tag: "The record was processed — automatic case, no further action.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-10-12T22:57:20Z") }, { id: 272, ticket_id: 466, tag: "No response from the team, so the invoice was updated.", category: "General Question", importance_level: "Low", created_at: new Date("2023-05-16T13:21:39Z") }, { id: 273, ticket_id: 305, tag: "The customer confirmed the details and the appointment was resolved.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-09-01T08:01:11Z") }, { id: 274, ticket_id: 2, tag: "No response from an operator, so the delivery was approved.", category: "General Question", importance_level: "Medium", created_at: new Date("2023-02-20T19:42:12Z") }, { id: 275, ticket_id: 80, tag: "The supplier reported a standard issue; the order was updated.", category: "General Question", importance_level: "Low", created_at: new Date("2023-12-06T09:32:02Z") }, { id: 276, ticket_id: 427, tag: "A late follow-up: the request was rescheduled.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-01-04T02:06:44Z") }, { id: 277, ticket_id: 428, tag: "The invoice was reviewed — manual case, no further action.", category: "General Question", importance_level: "Medium", created_at: new Date("2023-09-11T17:11:07Z") }, { id: 278, ticket_id: 169, tag: "The order was updated after a standard check.", category: "Technical Issue", importance_level: "High", created_at: new Date("2023-11-02T02:53:55Z") }, { id: 279, ticket_id: 34, tag: "The customer reported a standard issue; the appointment was cancelled.", category: "General Question", importance_level: "Low", created_at: new Date("2023-03-04T02:04:44Z") }, { id: 280, ticket_id: 257, tag: "An operator asked for a change and the account was approved.", category: "General Question", importance_level: "Low", created_at: new Date("2023-07-03T09:50:26Z") }, { id: 281, ticket_id: 312, tag: "A duplicate booking was processed the same day.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-05-14T08:54:37Z") }, { id: 282, ticket_id: 299, tag: "The document was processed — late case, no further action.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-10-22T01:32:44Z") }, { id: 283, ticket_id: 500, tag: "The supplier asked for a change and the order was escalated.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-02-04T04:04:21Z") }, { id: 284, ticket_id: 175, tag: "The payment was cancelled after a late check.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-03-09T23:20:44Z") }, { id: 285, ticket_id: 335, tag: "The refund was reopened after a routine check.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-09-29T00:19:21Z") }, { id: 286, ticket_id: 48, tag: "Support reported a duplicate issue; the booking was closed.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-04-28T22:31:59Z") }, { id: 287, ticket_id: 188, tag: "The supplier reported a late issue; the item was replaced.", category: "General Question", importance_level: "High", created_at: new Date("2023-06-10T05:08:43Z") }, { id: 288, ticket_id: 392, tag: "A manual follow-up: the order was approved.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-10-12T16:48:56Z") }, { id: 289, ticket_id: 311, tag: "The team reported an urgent issue; the shipment was reviewed.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-08-28T18:52:05Z") }, { id: 290, ticket_id: 240, tag: "Support confirmed the details and the session was resolved.", category: "General Question", importance_level: "Low", created_at: new Date("2023-12-14T09:32:16Z") }, { id: 291, ticket_id: 159, tag: "No response from an operator, so the invoice was escalated.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-11-08T13:24:56Z") }, { id: 292, ticket_id: 69, tag: "The refund was completed following an urgent review.", category: "General Question", importance_level: "Low", created_at: new Date("2023-05-19T22:31:41Z") }, { id: 293, ticket_id: 11, tag: "A routine booking was approved the same day.", category: "General Question", importance_level: "High", created_at: new Date("2023-11-26T10:39:57Z") }, { id: 294, ticket_id: 178, tag: "No response from the customer, so the booking was rescheduled.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-06-30T09:53:25Z") }, { id: 295, ticket_id: 224, tag: "The item was confirmed following a standard review.", category: "General Question", importance_level: "Low", created_at: new Date("2023-03-06T14:29:57Z") }, { id: 296, ticket_id: 23, tag: "A routine follow-up: the session was rejected.", category: "General Question", importance_level: "Medium", created_at: new Date("2023-11-23T06:04:30Z") }, { id: 297, ticket_id: 172, tag: "Flagged as repeat. The reviewer confirmed the account.", category: "Technical Issue", importance_level: "Low", created_at: new Date("2023-05-18T10:27:22Z") }, { id: 298, ticket_id: 392, tag: "An unusual follow-up: the invoice was processed.", category: "Billing Inquiry", importance_level: "Low", created_at: new Date("2023-12-10T00:34:43Z") }, { id: 299, ticket_id: 364, tag: "The account owner confirmed the details and the transfer was reviewed.", category: "General Question", importance_level: "Low", created_at: new Date("2023-04-04T08:07:28Z") }, { id: 300, ticket_id: 81, tag: "An operator reported a minor issue; the invoice was reviewed.", category: "Technical Issue", importance_level: "Medium", created_at: new Date("2023-04-22T09:59:16Z") }, ], }); } main() .then(() => prisma.$disconnect()) .catch(async error => { console.error(error); await prisma.$disconnect(); process.exit(1); });