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      "email": "pedro.cruz@example.org",
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      "full_name": "Zara Miller",
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      "full_name": "Lena Kim",
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      "full_name": "Daniel Nakamura",
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      "full_name": "Chen Nguyen",
      "email": "chen.nguyen@example.net",
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      "full_name": "Isaac Nakamura",
      "email": "isaac.nakamura@example.com",
      "satisfaction_rating": 5
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      "satisfaction_rating": 5
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    {
      "id": 143,
      "full_name": "Nour Baker",
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      "satisfaction_rating": 5
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      "full_name": "Isaac Weber",
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      "full_name": "Diego Kaya",
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      "satisfaction_rating": 3
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      "full_name": "Chloe Hoffmann",
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      "satisfaction_rating": 5
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      "full_name": "Andre Schmidt",
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      "id": 149,
      "full_name": "Leo Garcia",
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      "satisfaction_rating": 2
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      "id": 150,
      "full_name": "Daniel Patel",
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    {
      "id": 10,
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    {
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      "product_name": null,
      "category": "Service",
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    {
      "id": 18,
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    {
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      "issue_description": "Flagged as minor. Support confirmed the item.",
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      "priority_level": "low"
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    {
      "id": 3,
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      "priority_level": "medium"
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    {
      "id": 4,
      "customer_id": 44,
      "product_id": 12,
      "request_time": "2023-01-14 19:09:01",
      "issue_description": "No response from the customer, so the invoice was reviewed.",
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      "priority_level": "medium"
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    {
      "id": 5,
      "customer_id": 63,
      "product_id": 16,
      "request_time": "2023-05-20 23:46:45",
      "issue_description": "The claim was confirmed — unusual case, no further action.",
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      "priority_level": "low"
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    {
      "id": 6,
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      "issue_description": "The delivery was rescheduled after an automatic check.",
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      "priority_level": "medium"
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    {
      "id": 7,
      "customer_id": 96,
      "product_id": 16,
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      "priority_level": "low"
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    {
      "id": 8,
      "customer_id": 87,
      "product_id": 19,
      "request_time": "2023-02-27 08:04:57",
      "issue_description": null,
      "status": "pending",
      "priority_level": "low"
    },
    {
      "id": 9,
      "customer_id": 134,
      "product_id": 12,
      "request_time": "2023-08-12 18:25:28",
      "issue_description": "The invoice was escalated following a minor review.",
      "status": "pending",
      "priority_level": "low"
    },
    {
      "id": 10,
      "customer_id": 89,
      "product_id": 16,
      "request_time": "2023-04-01 13:52:01",
      "issue_description": "The item was escalated following an unusual review.",
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      "priority_level": "low"
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    {
      "id": 11,
      "customer_id": 134,
      "product_id": 10,
      "request_time": "2023-03-29 09:27:26",
      "issue_description": "The team asked for a change and the transfer was updated.",
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      "priority_level": "high"
    },
    {
      "id": 12,
      "customer_id": 131,
      "product_id": 13,
      "request_time": "2023-03-18 17:32:09",
      "issue_description": "The team confirmed the details and the request was escalated.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 13,
      "customer_id": 97,
      "product_id": 20,
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      "issue_description": "The appointment was processed following an incomplete review.",
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      "priority_level": "medium"
    },
    {
      "id": 14,
      "customer_id": 42,
      "product_id": 16,
      "request_time": "2023-10-27 14:57:20",
      "issue_description": "The document was cancelled after a routine check.",
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      "priority_level": "low"
    },
    {
      "id": 15,
      "customer_id": 41,
      "product_id": 4,
      "request_time": "2023-01-26 20:25:26",
      "issue_description": "The payment was completed after a partial check.",
      "status": "pending",
      "priority_level": "medium"
    },
    {
      "id": 16,
      "customer_id": 28,
      "product_id": 13,
      "request_time": "2023-03-26 02:35:37",
      "issue_description": "An unusual follow-up: the invoice was rescheduled.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 17,
      "customer_id": 148,
      "product_id": 10,
      "request_time": "2023-06-12 00:52:18",
      "issue_description": "The request was completed after an automatic check.",
      "status": "closed",
      "priority_level": "low"
    },
    {
      "id": 18,
      "customer_id": 96,
      "product_id": 1,
      "request_time": "2023-02-08 11:28:03",
      "issue_description": "Flagged as manual. An operator delayed the report.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 19,
      "customer_id": 52,
      "product_id": 18,
      "request_time": "2023-05-18 19:09:52",
      "issue_description": "The account was resolved after a late check.",
      "status": "pending",
      "priority_level": "medium"
    },
    {
      "id": 20,
      "customer_id": 88,
      "product_id": 11,
      "request_time": "2023-05-30 22:49:57",
      "issue_description": "The account owner reported an unusual issue; the record was escalated.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 21,
      "customer_id": 127,
      "product_id": 18,
      "request_time": "2023-10-25 12:54:57",
      "issue_description": "The transfer was processed after a manual check.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 22,
      "customer_id": 48,
      "product_id": 15,
      "request_time": "2023-01-18 21:56:33",
      "issue_description": "No response from the supplier, so the shipment was replaced.",
      "status": "pending",
      "priority_level": "low"
    },
    {
      "id": 23,
      "customer_id": 128,
      "product_id": 19,
      "request_time": "2023-08-29 20:51:19",
      "issue_description": "No response from the team, so the session was reopened.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 24,
      "customer_id": 17,
      "product_id": 14,
      "request_time": "2023-08-28 00:25:31",
      "issue_description": null,
      "status": "closed",
      "priority_level": "low"
    },
    {
      "id": 25,
      "customer_id": 141,
      "product_id": 16,
      "request_time": "2023-04-05 19:32:50",
      "issue_description": "The payment was completed — duplicate case, no further action.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 26,
      "customer_id": 141,
      "product_id": 10,
      "request_time": "2023-08-19 23:17:02",
      "issue_description": "The courier reported a late issue; the item was closed.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 27,
      "customer_id": 145,
      "product_id": 3,
      "request_time": "2023-08-09 13:01:33",
      "issue_description": "The shipment was reopened following an urgent review.",
      "status": "closed",
      "priority_level": "medium"
    },
    {
      "id": 28,
      "customer_id": 58,
      "product_id": 9,
      "request_time": "2023-10-05 17:21:07",
      "issue_description": "The invoice was confirmed — routine case, no further action.",
      "status": "pending",
      "priority_level": "medium"
    },
    {
      "id": 29,
      "customer_id": 68,
      "product_id": 9,
      "request_time": "2023-12-07 17:23:07",
      "issue_description": "The claim was rescheduled following a standard review.",
      "status": "pending",
      "priority_level": "low"
    },
    {
      "id": 30,
      "customer_id": 66,
      "product_id": 1,
      "request_time": "2023-08-01 14:04:53",
      "issue_description": "A partial ticket was rescheduled the same day.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 31,
      "customer_id": 49,
      "product_id": 17,
      "request_time": "2023-06-02 23:51:49",
      "issue_description": null,
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 32,
      "customer_id": 30,
      "product_id": 10,
      "request_time": "2023-10-21 18:44:09",
      "issue_description": "Flagged as standard. The supplier cancelled the session.",
      "status": "pending",
      "priority_level": "low"
    },
    {
      "id": 33,
      "customer_id": 133,
      "product_id": 16,
      "request_time": "2023-07-17 14:51:53",
      "issue_description": "The transfer was reviewed — manual case, no further action.",
      "status": "closed",
      "priority_level": "medium"
    },
    {
      "id": 34,
      "customer_id": 65,
      "product_id": 11,
      "request_time": "2023-01-15 09:39:06",
      "issue_description": "An operator asked for a change and the account was resolved.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 35,
      "customer_id": 136,
      "product_id": 9,
      "request_time": "2023-08-18 21:25:49",
      "issue_description": "Flagged as partial. The customer rejected the shipment.",
      "status": "closed",
      "priority_level": "high"
    },
    {
      "id": 36,
      "customer_id": 55,
      "product_id": 10,
      "request_time": "2023-12-14 11:47:59",
      "issue_description": "Flagged as late. The team confirmed the account.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 37,
      "customer_id": 84,
      "product_id": 1,
      "request_time": "2023-05-19 18:30:00",
      "issue_description": null,
      "status": "closed",
      "priority_level": "medium"
    },
    {
      "id": 38,
      "customer_id": 112,
      "product_id": 20,
      "request_time": "2023-02-05 19:02:44",
      "issue_description": "A manual request was closed the same day.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 39,
      "customer_id": 135,
      "product_id": 2,
      "request_time": "2023-11-14 11:54:23",
      "issue_description": "Flagged as unusual. The reviewer reviewed the document.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 40,
      "customer_id": 67,
      "product_id": 2,
      "request_time": "2023-02-17 13:38:41",
      "issue_description": "An automatic follow-up: the item was escalated.",
      "status": "open",
      "priority_level": "high"
    },
    {
      "id": 41,
      "customer_id": 113,
      "product_id": 18,
      "request_time": "2023-03-14 21:09:42",
      "issue_description": "No response from support, so the record was escalated.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 42,
      "customer_id": 124,
      "product_id": 3,
      "request_time": "2023-06-05 12:11:24",
      "issue_description": "Support reported a duplicate issue; the claim was escalated.",
      "status": "open",
      "priority_level": "high"
    },
    {
      "id": 43,
      "customer_id": 142,
      "product_id": 1,
      "request_time": "2023-08-15 20:19:48",
      "issue_description": "A duplicate follow-up: the refund was cancelled.",
      "status": "open",
      "priority_level": "high"
    },
    {
      "id": 44,
      "customer_id": 39,
      "product_id": 19,
      "request_time": "2023-02-04 19:54:36",
      "issue_description": "No response from the courier, so the document was processed.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 45,
      "customer_id": 108,
      "product_id": 5,
      "request_time": "2023-11-21 17:15:16",
      "issue_description": null,
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 46,
      "customer_id": 95,
      "product_id": 3,
      "request_time": "2023-05-13 08:02:20",
      "issue_description": "A standard follow-up: the shipment was updated.",
      "status": "closed",
      "priority_level": "high"
    },
    {
      "id": 47,
      "customer_id": 35,
      "product_id": 3,
      "request_time": "2023-05-26 12:14:06",
      "issue_description": null,
      "status": "open",
      "priority_level": "high"
    },
    {
      "id": 48,
      "customer_id": 122,
      "product_id": 12,
      "request_time": "2023-04-24 17:09:17",
      "issue_description": "The order was confirmed — standard case, no further action.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 49,
      "customer_id": 22,
      "product_id": 15,
      "request_time": "2023-03-23 11:27:04",
      "issue_description": "No response from the account owner, so the refund was completed.",
      "status": "pending",
      "priority_level": "low"
    },
    {
      "id": 50,
      "customer_id": 54,
      "product_id": 11,
      "request_time": "2023-09-20 10:33:33",
      "issue_description": "The reviewer reported a minor issue; the delivery was reopened.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 51,
      "customer_id": 96,
      "product_id": 3,
      "request_time": "2023-03-07 22:10:31",
      "issue_description": "A routine invoice was cancelled the same day.",
      "status": "pending",
      "priority_level": "low"
    },
    {
      "id": 52,
      "customer_id": 81,
      "product_id": 7,
      "request_time": "2023-12-29 20:25:49",
      "issue_description": "A repeat follow-up: the session was escalated.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 53,
      "customer_id": 116,
      "product_id": 3,
      "request_time": "2023-01-25 09:59:51",
      "issue_description": "Flagged as manual. The supplier delayed the invoice.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 54,
      "customer_id": 68,
      "product_id": 1,
      "request_time": "2023-08-18 10:23:03",
      "issue_description": "Support asked for a change and the invoice was escalated.",
      "status": "pending",
      "priority_level": "low"
    },
    {
      "id": 55,
      "customer_id": 77,
      "product_id": 15,
      "request_time": "2023-06-22 13:28:43",
      "issue_description": "The record was reopened after a partial check.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 56,
      "customer_id": 129,
      "product_id": 9,
      "request_time": "2023-11-07 10:08:49",
      "issue_description": "The supplier confirmed the details and the delivery was resolved.",
      "status": "pending",
      "priority_level": "low"
    },
    {
      "id": 57,
      "customer_id": 41,
      "product_id": 19,
      "request_time": "2023-11-08 20:36:46",
      "issue_description": "An operator reported a manual issue; the appointment was cancelled.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 58,
      "customer_id": 66,
      "product_id": 7,
      "request_time": "2023-08-15 18:30:00",
      "issue_description": "A minor follow-up: the delivery was completed.",
      "status": "pending",
      "priority_level": "low"
    },
    {
      "id": 59,
      "customer_id": 34,
      "product_id": 10,
      "request_time": "2023-08-09 20:45:28",
      "issue_description": null,
      "status": "closed",
      "priority_level": "low"
    },
    {
      "id": 60,
      "customer_id": 142,
      "product_id": 5,
      "request_time": "2023-06-22 10:33:32",
      "issue_description": "The booking was reviewed — partial case, no further action.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 61,
      "customer_id": 120,
      "product_id": 1,
      "request_time": "2023-12-29 15:06:42",
      "issue_description": "The delivery was completed after an urgent check.",
      "status": "pending",
      "priority_level": "medium"
    },
    {
      "id": 62,
      "customer_id": 8,
      "product_id": 1,
      "request_time": "2023-06-06 21:17:23",
      "issue_description": "A late follow-up: the invoice was processed.",
      "status": "closed",
      "priority_level": "medium"
    },
    {
      "id": 63,
      "customer_id": 35,
      "product_id": 19,
      "request_time": "2023-07-02 18:25:59",
      "issue_description": "A routine refund was replaced the same day.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 64,
      "customer_id": 111,
      "product_id": 2,
      "request_time": "2023-01-08 16:08:30",
      "issue_description": "The ticket was rejected following a manual review.",
      "status": "closed",
      "priority_level": "high"
    },
    {
      "id": 65,
      "customer_id": 30,
      "product_id": 1,
      "request_time": "2023-11-20 10:07:56",
      "issue_description": "The supplier confirmed the details and the delivery was reviewed.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 66,
      "customer_id": 116,
      "product_id": 8,
      "request_time": "2023-09-24 01:32:45",
      "issue_description": "The account owner confirmed the details and the transfer was reopened.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 67,
      "customer_id": 120,
      "product_id": 14,
      "request_time": "2023-11-14 12:13:17",
      "issue_description": "Support asked for a change and the invoice was reviewed.",
      "status": "closed",
      "priority_level": "low"
    },
    {
      "id": 68,
      "customer_id": 60,
      "product_id": 18,
      "request_time": "2023-12-16 08:01:40",
      "issue_description": "The report was closed — minor case, no further action.",
      "status": "closed",
      "priority_level": "medium"
    },
    {
      "id": 69,
      "customer_id": 62,
      "product_id": 6,
      "request_time": "2023-07-12 13:00:10",
      "issue_description": "The report was closed — automatic case, no further action.",
      "status": "closed",
      "priority_level": "low"
    },
    {
      "id": 70,
      "customer_id": 41,
      "product_id": 16,
      "request_time": "2023-04-12 16:32:19",
      "issue_description": "The customer reported an incomplete issue; the ticket was escalated.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 71,
      "customer_id": 4,
      "product_id": 19,
      "request_time": "2023-05-06 12:08:15",
      "issue_description": "The invoice was cancelled — urgent case, no further action.",
      "status": "pending",
      "priority_level": "medium"
    },
    {
      "id": 72,
      "customer_id": 113,
      "product_id": 5,
      "request_time": "2023-03-20 14:30:18",
      "issue_description": "The account owner reported an automatic issue; the payment was processed.",
      "status": "pending",
      "priority_level": "low"
    },
    {
      "id": 73,
      "customer_id": 146,
      "product_id": 3,
      "request_time": "2023-06-03 19:24:56",
      "issue_description": "A manual shipment was confirmed the same day.",
      "status": "closed",
      "priority_level": "medium"
    },
    {
      "id": 74,
      "customer_id": 26,
      "product_id": 13,
      "request_time": "2023-12-09 20:22:39",
      "issue_description": "An automatic follow-up: the order was updated.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 75,
      "customer_id": 85,
      "product_id": 14,
      "request_time": "2023-09-18 19:42:38",
      "issue_description": "The account was rescheduled following a manual review.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 76,
      "customer_id": 94,
      "product_id": 15,
      "request_time": "2023-06-08 17:02:37",
      "issue_description": "The item was replaced following a minor review.",
      "status": "pending",
      "priority_level": "low"
    },
    {
      "id": 77,
      "customer_id": 40,
      "product_id": 7,
      "request_time": "2023-09-29 12:12:04",
      "issue_description": "The account owner confirmed the details and the order was refunded.",
      "status": "pending",
      "priority_level": "low"
    },
    {
      "id": 78,
      "customer_id": 121,
      "product_id": 14,
      "request_time": "2023-01-30 12:11:36",
      "issue_description": "No response from the account owner, so the account was delayed.",
      "status": "pending",
      "priority_level": "medium"
    },
    {
      "id": 79,
      "customer_id": 55,
      "product_id": 5,
      "request_time": "2023-06-28 18:35:00",
      "issue_description": "The supplier confirmed the details and the payment was reviewed.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 80,
      "customer_id": 94,
      "product_id": 9,
      "request_time": "2023-04-20 20:52:03",
      "issue_description": "A duplicate invoice was delayed the same day.",
      "status": "pending",
      "priority_level": "medium"
    },
    {
      "id": 81,
      "customer_id": 127,
      "product_id": 19,
      "request_time": "2023-05-26 12:05:03",
      "issue_description": "The record was escalated after a duplicate check.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 82,
      "customer_id": 2,
      "product_id": 9,
      "request_time": "2023-06-29 14:32:13",
      "issue_description": "An automatic follow-up: the booking was delayed.",
      "status": "pending",
      "priority_level": "low"
    },
    {
      "id": 83,
      "customer_id": 71,
      "product_id": 4,
      "request_time": "2023-01-01 07:47:26",
      "issue_description": "The appointment was processed following a duplicate review.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 84,
      "customer_id": 17,
      "product_id": 14,
      "request_time": "2023-06-09 10:35:31",
      "issue_description": "An operator asked for a change and the account was processed.",
      "status": "closed",
      "priority_level": "high"
    },
    {
      "id": 85,
      "customer_id": 32,
      "product_id": 2,
      "request_time": "2023-05-23 12:37:15",
      "issue_description": "The appointment was processed — incomplete case, no further action.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 86,
      "customer_id": 5,
      "product_id": 1,
      "request_time": "2023-05-05 11:00:15",
      "issue_description": null,
      "status": "pending",
      "priority_level": "medium"
    },
    {
      "id": 87,
      "customer_id": 20,
      "product_id": 15,
      "request_time": "2023-03-30 08:53:06",
      "issue_description": "Flagged as minor. The customer resolved the ticket.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 88,
      "customer_id": 104,
      "product_id": 11,
      "request_time": "2023-05-01 11:16:16",
      "issue_description": "The request was resolved following a late review.",
      "status": "pending",
      "priority_level": "low"
    },
    {
      "id": 89,
      "customer_id": 25,
      "product_id": 13,
      "request_time": "2023-02-15 10:19:24",
      "issue_description": "The courier confirmed the details and the request was rejected.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 90,
      "customer_id": 38,
      "product_id": 18,
      "request_time": "2023-08-19 17:55:34",
      "issue_description": "Flagged as duplicate. The supplier processed the item.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 91,
      "customer_id": 113,
      "product_id": 20,
      "request_time": "2023-04-25 18:37:51",
      "issue_description": null,
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 92,
      "customer_id": 58,
      "product_id": 19,
      "request_time": "2023-01-16 18:03:22",
      "issue_description": "The customer asked for a change and the request was confirmed.",
      "status": "pending",
      "priority_level": "medium"
    },
    {
      "id": 93,
      "customer_id": 55,
      "product_id": 13,
      "request_time": "2023-08-17 19:17:23",
      "issue_description": "No response from support, so the invoice was rescheduled.",
      "status": "open",
      "priority_level": "high"
    },
    {
      "id": 94,
      "customer_id": 11,
      "product_id": 9,
      "request_time": "2023-07-27 19:08:45",
      "issue_description": "The delivery was rejected following an urgent review.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 95,
      "customer_id": 150,
      "product_id": 2,
      "request_time": "2023-06-17 17:50:20",
      "issue_description": "The supplier reported a partial issue; the shipment was processed.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 96,
      "customer_id": 29,
      "product_id": 14,
      "request_time": "2023-09-10 21:34:22",
      "issue_description": "The order was approved after a duplicate check.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 97,
      "customer_id": 54,
      "product_id": 15,
      "request_time": "2023-01-22 11:27:42",
      "issue_description": "The document was completed following a standard review.",
      "status": "closed",
      "priority_level": "medium"
    },
    {
      "id": 98,
      "customer_id": 129,
      "product_id": 4,
      "request_time": "2023-02-09 11:22:03",
      "issue_description": "The courier confirmed the details and the invoice was resolved.",
      "status": "pending",
      "priority_level": "medium"
    },
    {
      "id": 99,
      "customer_id": 95,
      "product_id": 8,
      "request_time": "2023-03-12 01:08:07",
      "issue_description": "The courier reported a manual issue; the transfer was processed.",
      "status": "pending",
      "priority_level": "low"
    },
    {
      "id": 100,
      "customer_id": 49,
      "product_id": 16,
      "request_time": "2023-10-04 19:38:10",
      "issue_description": "The delivery was delayed after a partial check.",
      "status": "closed",
      "priority_level": "medium"
    },
    {
      "id": 101,
      "customer_id": 74,
      "product_id": 12,
      "request_time": "2023-04-02 06:23:12",
      "issue_description": "The account owner asked for a change and the item was replaced.",
      "status": "open",
      "priority_level": "high"
    },
    {
      "id": 102,
      "customer_id": 36,
      "product_id": 2,
      "request_time": "2023-01-19 08:32:21",
      "issue_description": "Flagged as standard. The reviewer escalated the shipment.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 103,
      "customer_id": 90,
      "product_id": 7,
      "request_time": "2023-04-27 18:54:13",
      "issue_description": "No response from the courier, so the request was updated.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 104,
      "customer_id": 5,
      "product_id": 19,
      "request_time": "2023-06-16 23:18:54",
      "issue_description": "Flagged as standard. The courier escalated the shipment.",
      "status": "closed",
      "priority_level": "high"
    },
    {
      "id": 105,
      "customer_id": 50,
      "product_id": 12,
      "request_time": "2023-03-21 12:55:44",
      "issue_description": null,
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 106,
      "customer_id": 70,
      "product_id": 10,
      "request_time": "2023-07-15 20:22:53",
      "issue_description": "The customer reported a duplicate issue; the delivery was delayed.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 107,
      "customer_id": 41,
      "product_id": 8,
      "request_time": "2023-09-25 15:33:36",
      "issue_description": "No response from an operator, so the invoice was processed.",
      "status": "pending",
      "priority_level": "low"
    },
    {
      "id": 108,
      "customer_id": 82,
      "product_id": 15,
      "request_time": "2023-10-15 16:14:07",
      "issue_description": "Flagged as routine. The supplier reviewed the delivery.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 109,
      "customer_id": 74,
      "product_id": 8,
      "request_time": "2023-03-14 14:02:16",
      "issue_description": "The claim was escalated — incomplete case, no further action.",
      "status": "closed",
      "priority_level": "medium"
    },
    {
      "id": 110,
      "customer_id": 29,
      "product_id": 17,
      "request_time": "2023-07-02 07:51:33",
      "issue_description": "The reviewer reported a manual issue; the item was closed.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 111,
      "customer_id": 37,
      "product_id": 7,
      "request_time": "2023-10-03 10:14:57",
      "issue_description": "Flagged as standard. Support approved the ticket.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 112,
      "customer_id": 116,
      "product_id": 15,
      "request_time": "2023-08-27 10:29:44",
      "issue_description": "A late follow-up: the booking was cancelled.",
      "status": "closed",
      "priority_level": "low"
    },
    {
      "id": 113,
      "customer_id": 143,
      "product_id": 18,
      "request_time": "2023-05-13 09:51:20",
      "issue_description": "Flagged as minor. The customer approved the account.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 114,
      "customer_id": 38,
      "product_id": 17,
      "request_time": "2023-04-09 00:59:24",
      "issue_description": "Flagged as minor. The courier rejected the appointment.",
      "status": "pending",
      "priority_level": "low"
    },
    {
      "id": 115,
      "customer_id": 35,
      "product_id": 18,
      "request_time": "2023-03-30 08:30:13",
      "issue_description": "The item was processed — urgent case, no further action.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 116,
      "customer_id": 55,
      "product_id": 18,
      "request_time": "2023-07-31 17:45:57",
      "issue_description": null,
      "status": "closed",
      "priority_level": "low"
    },
    {
      "id": 117,
      "customer_id": 59,
      "product_id": 16,
      "request_time": "2023-09-12 20:59:40",
      "issue_description": "The transfer was rejected — automatic case, no further action.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 118,
      "customer_id": 148,
      "product_id": 9,
      "request_time": "2023-11-28 10:20:08",
      "issue_description": "The payment was resolved — automatic case, no further action.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 119,
      "customer_id": 70,
      "product_id": 20,
      "request_time": "2023-10-09 18:48:24",
      "issue_description": "An unusual item was confirmed the same day.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 120,
      "customer_id": 73,
      "product_id": 10,
      "request_time": "2023-10-01 13:33:04",
      "issue_description": null,
      "status": "closed",
      "priority_level": "medium"
    },
    {
      "id": 121,
      "customer_id": 21,
      "product_id": 14,
      "request_time": "2023-10-21 14:48:09",
      "issue_description": "The refund was approved after an automatic check.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 122,
      "customer_id": 3,
      "product_id": 8,
      "request_time": "2023-09-14 06:49:37",
      "issue_description": "The request was delayed after a minor check.",
      "status": "closed",
      "priority_level": "low"
    },
    {
      "id": 123,
      "customer_id": 22,
      "product_id": 19,
      "request_time": "2023-11-18 09:18:40",
      "issue_description": "The customer confirmed the details and the appointment was completed.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 124,
      "customer_id": 22,
      "product_id": 8,
      "request_time": "2023-04-13 20:51:38",
      "issue_description": "Flagged as repeat. The courier rejected the delivery.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 125,
      "customer_id": 49,
      "product_id": 3,
      "request_time": "2023-08-30 10:37:30",
      "issue_description": "The courier asked for a change and the claim was rescheduled.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 126,
      "customer_id": 64,
      "product_id": 11,
      "request_time": "2023-05-05 14:05:40",
      "issue_description": "The document was approved — minor case, no further action.",
      "status": "open",
      "priority_level": "high"
    },
    {
      "id": 127,
      "customer_id": 24,
      "product_id": 15,
      "request_time": "2023-10-13 23:49:24",
      "issue_description": "The item was delayed after a minor check.",
      "status": "pending",
      "priority_level": "low"
    },
    {
      "id": 128,
      "customer_id": 110,
      "product_id": 11,
      "request_time": "2023-11-29 14:35:50",
      "issue_description": "An automatic follow-up: the invoice was delayed.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 129,
      "customer_id": 45,
      "product_id": 18,
      "request_time": "2023-10-12 09:52:28",
      "issue_description": "The supplier confirmed the details and the transfer was approved.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 130,
      "customer_id": 64,
      "product_id": 9,
      "request_time": "2023-10-24 07:29:14",
      "issue_description": "A late follow-up: the record was updated.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 131,
      "customer_id": 126,
      "product_id": 11,
      "request_time": "2023-10-24 14:08:55",
      "issue_description": null,
      "status": "pending",
      "priority_level": "medium"
    },
    {
      "id": 132,
      "customer_id": 72,
      "product_id": 5,
      "request_time": "2023-12-19 16:39:19",
      "issue_description": "An automatic invoice was approved the same day.",
      "status": "pending",
      "priority_level": "high"
    },
    {
      "id": 133,
      "customer_id": 66,
      "product_id": 1,
      "request_time": "2023-03-24 22:06:09",
      "issue_description": "The account was confirmed after an automatic check.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 134,
      "customer_id": 121,
      "product_id": 8,
      "request_time": "2023-01-12 20:12:27",
      "issue_description": "An operator confirmed the details and the refund was updated.",
      "status": "closed",
      "priority_level": "low"
    },
    {
      "id": 135,
      "customer_id": 49,
      "product_id": 18,
      "request_time": "2023-06-12 18:04:00",
      "issue_description": "The refund was escalated following a standard review.",
      "status": "closed",
      "priority_level": "medium"
    },
    {
      "id": 136,
      "customer_id": 18,
      "product_id": 4,
      "request_time": "2023-11-29 19:39:26",
      "issue_description": "Flagged as urgent. Support refunded the transfer.",
      "status": "closed",
      "priority_level": "medium"
    },
    {
      "id": 137,
      "customer_id": 77,
      "product_id": 15,
      "request_time": "2023-07-12 20:55:36",
      "issue_description": "The supplier reported an incomplete issue; the invoice was confirmed.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 138,
      "customer_id": 42,
      "product_id": 6,
      "request_time": "2023-04-16 12:19:43",
      "issue_description": "An urgent follow-up: the payment was delayed.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 139,
      "customer_id": 125,
      "product_id": 6,
      "request_time": "2023-10-11 13:34:29",
      "issue_description": "The booking was closed after an automatic check.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 140,
      "customer_id": 51,
      "product_id": 1,
      "request_time": "2023-02-16 18:49:46",
      "issue_description": "An incomplete follow-up: the shipment was resolved.",
      "status": "closed",
      "priority_level": "low"
    },
    {
      "id": 141,
      "customer_id": 55,
      "product_id": 11,
      "request_time": "2023-02-12 16:40:05",
      "issue_description": "The refund was confirmed after a standard check.",
      "status": "pending",
      "priority_level": "low"
    },
    {
      "id": 142,
      "customer_id": 13,
      "product_id": 11,
      "request_time": "2023-11-25 12:27:11",
      "issue_description": "Flagged as late. The supplier completed the request.",
      "status": "closed",
      "priority_level": "medium"
    },
    {
      "id": 143,
      "customer_id": 71,
      "product_id": 2,
      "request_time": "2023-04-27 22:19:47",
      "issue_description": null,
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 144,
      "customer_id": 19,
      "product_id": 10,
      "request_time": "2023-07-30 07:46:25",
      "issue_description": "Flagged as urgent. Support resolved the delivery.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 145,
      "customer_id": 20,
      "product_id": 14,
      "request_time": "2023-05-24 15:31:13",
      "issue_description": "The delivery was reviewed following an urgent review.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 146,
      "customer_id": 135,
      "product_id": 12,
      "request_time": "2023-07-29 18:54:45",
      "issue_description": "The customer reported a standard issue; the report was rescheduled.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 147,
      "customer_id": 37,
      "product_id": 9,
      "request_time": "2023-04-19 21:03:28",
      "issue_description": "No response from the team, so the request was approved.",
      "status": "closed",
      "priority_level": "low"
    },
    {
      "id": 148,
      "customer_id": 128,
      "product_id": 14,
      "request_time": "2023-10-26 20:20:45",
      "issue_description": null,
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 149,
      "customer_id": 39,
      "product_id": 1,
      "request_time": "2023-05-06 16:46:33",
      "issue_description": "A standard report was approved the same day.",
      "status": "pending",
      "priority_level": "low"
    },
    {
      "id": 150,
      "customer_id": 19,
      "product_id": 20,
      "request_time": "2023-05-19 14:24:43",
      "issue_description": "No response from the account owner, so the transfer was completed.",
      "status": "closed",
      "priority_level": "low"
    },
    {
      "id": 151,
      "customer_id": 46,
      "product_id": 13,
      "request_time": "2023-06-12 13:28:16",
      "issue_description": "The delivery was delayed after a manual check.",
      "status": "closed",
      "priority_level": "low"
    },
    {
      "id": 152,
      "customer_id": 94,
      "product_id": 6,
      "request_time": "2023-02-22 09:26:46",
      "issue_description": "The supplier confirmed the details and the shipment was replaced.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 153,
      "customer_id": 56,
      "product_id": 1,
      "request_time": "2023-09-18 01:40:03",
      "issue_description": "A partial follow-up: the account was replaced.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 154,
      "customer_id": 30,
      "product_id": 6,
      "request_time": "2023-09-23 14:28:06",
      "issue_description": "A manual follow-up: the record was cancelled.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 155,
      "customer_id": 132,
      "product_id": 16,
      "request_time": "2023-02-17 00:52:49",
      "issue_description": "The reviewer asked for a change and the transfer was cancelled.",
      "status": "open",
      "priority_level": "high"
    },
    {
      "id": 156,
      "customer_id": 58,
      "product_id": 6,
      "request_time": "2023-12-30 18:29:22",
      "issue_description": "The team confirmed the details and the appointment was reviewed.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 157,
      "customer_id": 24,
      "product_id": 5,
      "request_time": "2023-04-10 19:30:08",
      "issue_description": "A standard follow-up: the record was rejected.",
      "status": "closed",
      "priority_level": "medium"
    },
    {
      "id": 158,
      "customer_id": 75,
      "product_id": 2,
      "request_time": "2023-05-02 20:50:59",
      "issue_description": "The courier reported a partial issue; the order was rejected.",
      "status": "closed",
      "priority_level": "low"
    },
    {
      "id": 159,
      "customer_id": 41,
      "product_id": 17,
      "request_time": "2023-01-20 14:47:44",
      "issue_description": "Support confirmed the details and the report was refunded.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 160,
      "customer_id": 146,
      "product_id": 16,
      "request_time": "2023-11-15 16:48:23",
      "issue_description": "The session was reopened following a routine review.",
      "status": "closed",
      "priority_level": "high"
    },
    {
      "id": 161,
      "customer_id": 113,
      "product_id": 6,
      "request_time": "2023-03-11 15:03:05",
      "issue_description": "A manual order was rescheduled the same day.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 162,
      "customer_id": 121,
      "product_id": 6,
      "request_time": "2023-08-12 12:56:25",
      "issue_description": null,
      "status": "closed",
      "priority_level": "low"
    },
    {
      "id": 163,
      "customer_id": 119,
      "product_id": 11,
      "request_time": "2023-12-03 22:24:39",
      "issue_description": "An automatic follow-up: the record was escalated.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 164,
      "customer_id": 105,
      "product_id": 18,
      "request_time": "2023-04-20 11:44:36",
      "issue_description": null,
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 165,
      "customer_id": 9,
      "product_id": 20,
      "request_time": "2023-11-27 10:23:07",
      "issue_description": "No response from support, so the transfer was delayed.",
      "status": "closed",
      "priority_level": "medium"
    },
    {
      "id": 166,
      "customer_id": 26,
      "product_id": 3,
      "request_time": "2023-04-11 18:08:07",
      "issue_description": "The reviewer asked for a change and the document was completed.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 167,
      "customer_id": 83,
      "product_id": 8,
      "request_time": "2023-10-07 18:30:30",
      "issue_description": "Support reported a minor issue; the order was approved.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 168,
      "customer_id": 117,
      "product_id": 17,
      "request_time": "2023-04-28 07:26:47",
      "issue_description": "Support reported a routine issue; the refund was confirmed.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 169,
      "customer_id": 48,
      "product_id": 12,
      "request_time": "2023-10-04 20:38:51",
      "issue_description": "Flagged as standard. The customer rejected the delivery.",
      "status": "open",
      "priority_level": "high"
    },
    {
      "id": 170,
      "customer_id": 47,
      "product_id": 10,
      "request_time": "2023-04-06 18:33:08",
      "issue_description": "The customer reported an automatic issue; the shipment was cancelled.",
      "status": "closed",
      "priority_level": "low"
    },
    {
      "id": 171,
      "customer_id": 54,
      "product_id": 10,
      "request_time": "2023-05-20 15:06:53",
      "issue_description": "The account owner asked for a change and the report was resolved.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 172,
      "customer_id": 133,
      "product_id": 1,
      "request_time": "2023-08-13 23:53:17",
      "issue_description": "A partial document was resolved the same day.",
      "status": "open",
      "priority_level": "high"
    },
    {
      "id": 173,
      "customer_id": 52,
      "product_id": 5,
      "request_time": "2023-06-24 14:59:33",
      "issue_description": "Support asked for a change and the transfer was confirmed.",
      "status": "pending",
      "priority_level": "low"
    },
    {
      "id": 174,
      "customer_id": 8,
      "product_id": 18,
      "request_time": "2023-05-05 11:53:47",
      "issue_description": "No response from an operator, so the report was processed.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 175,
      "customer_id": 43,
      "product_id": 12,
      "request_time": "2023-02-14 17:11:24",
      "issue_description": "The team asked for a change and the appointment was completed.",
      "status": "closed",
      "priority_level": "low"
    },
    {
      "id": 176,
      "customer_id": 64,
      "product_id": 18,
      "request_time": "2023-02-10 13:04:09",
      "issue_description": "The ticket was replaced after a standard check.",
      "status": "closed",
      "priority_level": "low"
    },
    {
      "id": 177,
      "customer_id": 53,
      "product_id": 14,
      "request_time": "2023-03-18 15:04:21",
      "issue_description": "A repeat request was delayed the same day.",
      "status": "closed",
      "priority_level": "low"
    },
    {
      "id": 178,
      "customer_id": 42,
      "product_id": 4,
      "request_time": "2023-02-09 20:16:00",
      "issue_description": "The record was reviewed after a minor check.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 179,
      "customer_id": 70,
      "product_id": 4,
      "request_time": "2023-06-01 17:18:15",
      "issue_description": "The document was resolved after a duplicate check.",
      "status": "closed",
      "priority_level": "low"
    },
    {
      "id": 180,
      "customer_id": 130,
      "product_id": 14,
      "request_time": "2023-06-22 13:21:06",
      "issue_description": "The appointment was closed after a manual check.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 181,
      "customer_id": 17,
      "product_id": 16,
      "request_time": "2023-03-21 13:20:25",
      "issue_description": "An incomplete follow-up: the appointment was cancelled.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 182,
      "customer_id": 58,
      "product_id": 15,
      "request_time": "2023-03-29 18:34:01",
      "issue_description": null,
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 183,
      "customer_id": 46,
      "product_id": 12,
      "request_time": "2023-08-30 09:55:02",
      "issue_description": "The account owner reported an urgent issue; the ticket was replaced.",
      "status": "closed",
      "priority_level": "low"
    },
    {
      "id": 184,
      "customer_id": 7,
      "product_id": 6,
      "request_time": "2023-01-08 19:07:33",
      "issue_description": "Flagged as minor. The supplier replaced the invoice.",
      "status": "closed",
      "priority_level": "low"
    },
    {
      "id": 185,
      "customer_id": 100,
      "product_id": 6,
      "request_time": "2023-12-29 22:52:10",
      "issue_description": "The invoice was confirmed — unusual case, no further action.",
      "status": "pending",
      "priority_level": "low"
    },
    {
      "id": 186,
      "customer_id": 49,
      "product_id": 2,
      "request_time": "2023-07-10 10:16:58",
      "issue_description": "No response from an operator, so the report was resolved.",
      "status": "pending",
      "priority_level": "low"
    },
    {
      "id": 187,
      "customer_id": 33,
      "product_id": 5,
      "request_time": "2023-03-22 08:07:00",
      "issue_description": "No response from the supplier, so the invoice was refunded.",
      "status": "closed",
      "priority_level": "low"
    },
    {
      "id": 188,
      "customer_id": 4,
      "product_id": 20,
      "request_time": "2023-12-27 20:58:48",
      "issue_description": null,
      "status": "open",
      "priority_level": "high"
    },
    {
      "id": 189,
      "customer_id": 82,
      "product_id": 1,
      "request_time": "2023-08-07 11:01:40",
      "issue_description": "No response from an operator, so the session was rejected.",
      "status": "closed",
      "priority_level": "low"
    },
    {
      "id": 190,
      "customer_id": 137,
      "product_id": 2,
      "request_time": "2023-01-15 21:07:15",
      "issue_description": "The order was updated following a partial review.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 191,
      "customer_id": 42,
      "product_id": 7,
      "request_time": "2023-11-08 04:22:40",
      "issue_description": "The reviewer confirmed the details and the item was escalated.",
      "status": "pending",
      "priority_level": "high"
    },
    {
      "id": 192,
      "customer_id": 115,
      "product_id": 9,
      "request_time": "2023-08-16 18:06:27",
      "issue_description": "No response from the reviewer, so the order was confirmed.",
      "status": "open",
      "priority_level": "high"
    },
    {
      "id": 193,
      "customer_id": 134,
      "product_id": 3,
      "request_time": "2023-01-15 16:06:15",
      "issue_description": "The supplier reported a minor issue; the order was completed.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 194,
      "customer_id": 145,
      "product_id": 8,
      "request_time": "2023-05-14 18:04:07",
      "issue_description": "A minor follow-up: the record was refunded.",
      "status": "open",
      "priority_level": "medium"
    },
    {
      "id": 195,
      "customer_id": 99,
      "product_id": 4,
      "request_time": "2023-03-28 18:13:10",
      "issue_description": "The courier reported a late issue; the item was updated.",
      "status": "closed",
      "priority_level": "low"
    },
    {
      "id": 196,
      "customer_id": 105,
      "product_id": 6,
      "request_time": "2023-05-12 16:25:29",
      "issue_description": "A routine report was confirmed the same day.",
      "status": "open",
      "priority_level": "low"
    },
    {
      "id": 197,
      "customer_id": 86,
      "product_id": 13,
      "request_time": "2023-12-21 14:42:49",
      "issue_description": "A duplicate item was confirmed the same day.",
      "status": "closed",
      "priority_level": "high"
    },
    {
      "id": 198,
      "customer_id": 128,
      "product_id": 14,
      "request_time": "2023-12-30 14:50:33",
      "issue_description": "Flagged as manual. The supplier resolved the session.",
      "status": "pending",
      "priority_level": "medium"
    },
    {
      "id": 199,
      "customer_id": 32,
      "product_id": 17,
      "request_time": "2023-06-06 21:07:28",
      "issue_description": "The claim was confirmed after a routine check.",
      "status": "pending",
      "priority_level": "medium"
    },
    {
      "id": 200,
      "customer_id": 37,
      "product_id": 2,
      "request_time": "2023-06-30 21:07:47",
      "issue_description": "The courier confirmed the details and the booking was rescheduled.",
      "status": "closed",
      "priority_level": "low"
    }
  ],
  "responses": [
    {
      "id": 1,
      "request_id": 174,
      "agent_id": 7,
      "response_time": 50.59,
      "resolution_outcome": "Resolved",
      "escalation_reason": "customer_request",
      "resolution_time": 59.67
    },
    {
      "id": 2,
      "request_id": 106,
      "agent_id": 6,
      "response_time": 36.74,
      "resolution_outcome": "Resolved",
      "escalation_reason": "technical_issue",
      "resolution_time": 100.32
    },
    {
      "id": 3,
      "request_id": 2,
      "agent_id": 14,
      "response_time": 63.49,
      "resolution_outcome": "Resolved",
      "escalation_reason": "customer_request",
      "resolution_time": 104.49
    },
    {
      "id": 4,
      "request_id": 176,
      "agent_id": 16,
      "response_time": 35.45,
      "resolution_outcome": "Resolved",
      "escalation_reason": "technical_issue",
      "resolution_time": 1.42
    },
    {
      "id": 5,
      "request_id": 115,
      "agent_id": 2,
      "response_time": null,
      "resolution_outcome": "Unresolved",
      "escalation_reason": "agent_discretion",
      "resolution_time": 1.57
    },
    {
      "id": 6,
      "request_id": 128,
      "agent_id": 5,
      "response_time": 58.92,
      "resolution_outcome": "Resolved",
      "escalation_reason": "technical_issue",
      "resolution_time": 13.99
    },
    {
      "id": 7,
      "request_id": 173,
      "agent_id": 21,
      "response_time": 67.41,
      "resolution_outcome": "Resolved",
      "escalation_reason": "customer_request",
      "resolution_time": 3.13
    },
    {
      "id": 8,
      "request_id": 166,
      "agent_id": 1,
      "response_time": 62.36,
      "resolution_outcome": "Resolved",
      "escalation_reason": "customer_request",
      "resolution_time": 6.48
    },
    {
      "id": 9,
      "request_id": 12,
      "agent_id": 15,
      "response_time": 61.36,
      "resolution_outcome": "Resolved",
      "escalation_reason": "technical_issue",
      "resolution_time": 1.52
    },
    {
      "id": 10,
      "request_id": 28,
      "agent_id": 23,
      "response_time": null,
      "resolution_outcome": "Unresolved",
      "escalation_reason": "customer_request",
      "resolution_time": 57.66
    },
    {
      "id": 11,
      "request_id": 157,
      "agent_id": 23,
      "response_time": 45.34,
      "resolution_outcome": "Resolved",
      "escalation_reason": "technical_issue",
      "resolution_time": 17.07
    },
    {
      "id": 12,
      "request_id": 80,
      "agent_id": 24,
      "response_time": 66.47,
      "resolution_outcome": "Resolved",
      "escalation_reason": "agent_discretion",
      "resolution_time": 94.29
    },
    {
      "id": 13,
      "request_id": 139,
      "agent_id": 10,
      "response_time": 70.6,
      "resolution_outcome": "Resolved",
      "escalation_reason": "customer_request",
      "resolution_time": 54.83
    },
    {
      "id": 14,
      "request_id": 1,
      "agent_id": 22,
      "response_time": 75.08,
      "resolution_outcome": "Resolved",
      "escalation_reason": "customer_request",
      "resolution_time": 1
    },
    {
      "id": 15,
      "request_id": 120,
      "agent_id": 13,
      "response_time": 45.54,
      "resolution_outcome": "Resolved",
      "escalation_reason": "technical_issue",
      "resolution_time": 94.92
    },
    {
      "id": 16,
      "request_id": 46,
      "agent_id": 4,
      "response_time": 68.97,
      "resolution_outcome": "Resolved",
      "escalation_reason": "agent_discretion",
      "resolution_time": 8.27
    },
    {
      "id": 17,
      "request_id": 192,
      "agent_id": 4,
      "response_time": 106.32,
      "resolution_outcome": "Resolved",
      "escalation_reason": "technical_issue",
      "resolution_time": 86.21
    },
    {
      "id": 18,
      "request_id": 184,
      "agent_id": 19,
      "response_time": null,
      "resolution_outcome": "Escalated",
      "escalation_reason": "agent_discretion",
      "resolution_time": 79.93
    },
    {
      "id": 19,
      "request_id": 94,
      "agent_id": 5,
      "response_time": null,
      "resolution_outcome": "Unresolved",
      "escalation_reason": "customer_request",
      "resolution_time": 112.9
    },
    {
      "id": 20,
      "request_id": 39,
      "agent_id": 18,
      "response_time": null,
      "resolution_outcome": "Unresolved",
      "escalation_reason": "customer_request",
      "resolution_time": 30.68
    },
    {
      "id": 21,
      "request_id": 45,
      "agent_id": 17,
      "response_time": 55.31,
      "resolution_outcome": "Resolved",
      "escalation_reason": "customer_request",
      "resolution_time": 116.26
    },
    {
      "id": 22,
      "request_id": 108,
      "agent_id": 6,
      "response_time": null,
      "resolution_outcome": "Escalated",
      "escalation_reason": "technical_issue",
      "resolution_time": 74.88
    },
    {
      "id": 23,
      "request_id": 142,
      "agent_id": 12,
      "response_time": 94.15,
      "resolution_outcome": "Resolved",
      "escalation_reason": "technical_issue",
      "resolution_time": 3.06
    },
    {
      "id": 24,
      "request_id": 167,
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