// Support Engagement Metrics (support-engagement-metrics) v1 — Prisma seed
// Synthetic sample data, CC0-1.0. Generated deterministically; re-running the
// generator with the same spec and seed reproduces this file exactly.
//
// Delegates are named after the tables (prisma.agents), which assumes models
// mapped to those table names. Rename the delegates if your models differ.
import { PrismaClient } from '@prisma/client';

const prisma = new PrismaClient();

async function main() {
    await prisma.agents.createMany({
        data: [
            { id: 1, full_name: "Carlos Kumar", total_responses: 161, average_response_time: null },
            { id: 2, full_name: "Victor Adams", total_responses: 6, average_response_time: "73.23" },
            { id: 3, full_name: "Elena Bennett", total_responses: 115, average_response_time: "63.95" },
            { id: 4, full_name: "Lina Singh", total_responses: 140, average_response_time: "78.05" },
            { id: 5, full_name: "Julia Carter", total_responses: null, average_response_time: "56.26" },
            { id: 6, full_name: "Sara Andersen", total_responses: 111, average_response_time: "82.96" },
            { id: 7, full_name: "Tomas Murphy", total_responses: 19, average_response_time: "62.05" },
            { id: 8, full_name: "Maja Kumar", total_responses: 33, average_response_time: "68.31" },
            { id: 9, full_name: "Wei Miller", total_responses: 186, average_response_time: "87.77" },
            { id: 10, full_name: "Mila Hughes", total_responses: 17, average_response_time: "44.00" },
            { id: 11, full_name: "Ravi Wilson", total_responses: 92, average_response_time: null },
            { id: 12, full_name: "Theo Kim", total_responses: 51, average_response_time: "58.09" },
            { id: 13, full_name: "Deniz Rossi", total_responses: null, average_response_time: "50.41" },
            { id: 14, full_name: "Karim Meyer", total_responses: 69, average_response_time: "79.64" },
            { id: 15, full_name: "Carlos Reyes", total_responses: 0, average_response_time: "67.78" },
            { id: 16, full_name: "Selin Miller", total_responses: 20, average_response_time: "47.12" },
            { id: 17, full_name: "Jonas Singh", total_responses: 1, average_response_time: "75.00" },
            { id: 18, full_name: "Jonas Meyer", total_responses: 119, average_response_time: "61.57" },
            { id: 19, full_name: "Karim Young", total_responses: 130, average_response_time: null },
            { id: 20, full_name: "Leo Kim", total_responses: 0, average_response_time: "64.09" },
            { id: 21, full_name: "Alice Wright", total_responses: 92, average_response_time: "61.97" },
            { id: 22, full_name: "Ibrahim Mendes", total_responses: 71, average_response_time: "77.41" },
            { id: 23, full_name: "Olivia Jansen", total_responses: 71, average_response_time: "74.87" },
            { id: 24, full_name: "Elif Hansen", total_responses: null, average_response_time: "58.14" },
            { id: 25, full_name: "Sara Lopez", total_responses: 48, average_response_time: "72.58" },
            { id: 26, full_name: "Lena Evans", total_responses: 105, average_response_time: "78.66" },
            { id: 27, full_name: "Ines Chen", total_responses: 73, average_response_time: "57.47" },
            { id: 28, full_name: "Diego Diaz", total_responses: 81, average_response_time: "39.04" },
            { id: 29, full_name: "Olivia Kumar", total_responses: 1, average_response_time: "47.18" },
            { id: 30, full_name: "Jonas Patel", total_responses: 19, average_response_time: "56.99" },
        ],
    });
    await prisma.customers.createMany({
        data: [
            { id: 1, full_name: "Hugo Almeida", email: "hugo.almeida@example.org", satisfaction_rating: 4 },
            { id: 2, full_name: "Hana Oliveira", email: "hana.oliveira@example.com", satisfaction_rating: 5 },
            { id: 3, full_name: "Nadia Adams", email: "nadia.adams@example.com", satisfaction_rating: 5 },
            { id: 4, full_name: "Ibrahim Andersen", email: "ibrahim.andersen@example.net", satisfaction_rating: 5 },
            { id: 5, full_name: "Ruby Jensen", email: "ruby.jensen@example.net", satisfaction_rating: null },
            { id: 6, full_name: "Sofia Young", email: "sofia.young@example.com", satisfaction_rating: 3 },
            { id: 7, full_name: "Sven Gupta", email: "sven.gupta@example.net", satisfaction_rating: 3 },
            { id: 8, full_name: "Nina Yilmaz", email: "nina.yilmaz@example.net", satisfaction_rating: 1 },
            { id: 9, full_name: "Karim Gupta", email: "karim.gupta@example.net", satisfaction_rating: 4 },
            { id: 10, full_name: "Mateo Singh", email: "mateo.singh@example.com", satisfaction_rating: 5 },
            { id: 11, full_name: "Felix Taylor", email: "felix.taylor@example.net", satisfaction_rating: 5 },
            { id: 12, full_name: "Isaac Kim", email: "isaac.kim@example.net", satisfaction_rating: 4 },
            { id: 13, full_name: "Wei Martin", email: "wei.martin@example.org", satisfaction_rating: 3 },
            { id: 14, full_name: "Victor Bauer", email: "victor.bauer@example.com", satisfaction_rating: 5 },
            { id: 15, full_name: "Sven Demir", email: "sven.demir@example.com", satisfaction_rating: null },
            { id: 16, full_name: "Nour Sousa", email: "nour.sousa@example.org", satisfaction_rating: null },
            { id: 17, full_name: "Rafael Diaz", email: "rafael.diaz@example.org", satisfaction_rating: 3 },
            { id: 18, full_name: "Yusuf Patel", email: "yusuf.patel@example.net", satisfaction_rating: 4 },
            { id: 19, full_name: "Omar Nakamura", email: "omar.nakamura@example.com", satisfaction_rating: 3 },
            { id: 20, full_name: "Sara Miller", email: "sara.miller@example.com", satisfaction_rating: 5 },
            { id: 21, full_name: "Maja Diaz", email: "maja.diaz@example.net", satisfaction_rating: 5 },
            { id: 22, full_name: "Deniz Johnson", email: "deniz.johnson@example.com", satisfaction_rating: 4 },
            { id: 23, full_name: "Noah Chen", email: "noah.chen@example.org", satisfaction_rating: 5 },
            { id: 24, full_name: "Alice Weber", email: "alice.weber@example.net", satisfaction_rating: 3 },
            { id: 25, full_name: "Mila Park", email: "mila.park@example.com", satisfaction_rating: 2 },
            { id: 26, full_name: "Deniz Hansen", email: "deniz.hansen@example.com", satisfaction_rating: 5 },
            { id: 27, full_name: "Karim Wright", email: "karim.wright@example.net", satisfaction_rating: null },
            { id: 28, full_name: "Zoe Torres", email: "zoe.torres@example.com", satisfaction_rating: 2 },
            { id: 29, full_name: "Nour Khan", email: "nour.khan@example.com", satisfaction_rating: null },
            { id: 30, full_name: "Arjun Jansen", email: "arjun.jansen@example.com", satisfaction_rating: 2 },
            { id: 31, full_name: "Tomas Novak", email: "tomas.novak@example.com", satisfaction_rating: 4 },
            { id: 32, full_name: "Sara Johnson", email: "sara.johnson@example.net", satisfaction_rating: 3 },
            { id: 33, full_name: "Mei Larsen", email: "mei.larsen@example.net", satisfaction_rating: 5 },
            { id: 34, full_name: "Daniel Kumar", email: "daniel.kumar@example.org", satisfaction_rating: 4 },
            { id: 35, full_name: "Omar Taylor", email: "omar.taylor@example.net", satisfaction_rating: 3 },
            { id: 36, full_name: "Hannah Andersen", email: "hannah.andersen@example.com", satisfaction_rating: 3 },
            { id: 37, full_name: "Paula Adams", email: "paula.adams@example.net", satisfaction_rating: 4 },
            { id: 38, full_name: "Sven Bennett", email: "sven.bennett@example.com", satisfaction_rating: 2 },
            { id: 39, full_name: "Elif Jensen", email: "elif.jensen@example.com", satisfaction_rating: null },
            { id: 40, full_name: "Rosa Hansen", email: "rosa.hansen@example.org", satisfaction_rating: 2 },
            { id: 41, full_name: "Sara Taylor", email: "sara.taylor@example.net", satisfaction_rating: 5 },
            { id: 42, full_name: "Ibrahim Dubois", email: "ibrahim.dubois@example.com", satisfaction_rating: 5 },
            { id: 43, full_name: "James Walker", email: "james.walker@example.net", satisfaction_rating: 1 },
            { id: 44, full_name: "Ravi Clark", email: "ravi.clark@example.net", satisfaction_rating: 5 },
            { id: 45, full_name: "Ines Bauer", email: "ines.bauer@example.com", satisfaction_rating: 5 },
            { id: 46, full_name: "Lina Park", email: "lina.park@example.org", satisfaction_rating: 3 },
            { id: 47, full_name: "Lena Castro", email: "lena.castro@example.net", satisfaction_rating: 4 },
            { id: 48, full_name: "Tomas Costa", email: "tomas.costa@example.com", satisfaction_rating: null },
            { id: 49, full_name: "Paula Bauer", email: "paula.bauer@example.org", satisfaction_rating: 2 },
            { id: 50, full_name: "Kai Reyes", email: "kai.reyes@example.com", satisfaction_rating: 5 },
            { id: 51, full_name: "Isaac Walker", email: "isaac.walker@example.org", satisfaction_rating: 3 },
            { id: 52, full_name: "Zara Gupta", email: "zara.gupta@example.net", satisfaction_rating: 5 },
            { id: 53, full_name: "Elif Dubois", email: "elif.dubois@example.org", satisfaction_rating: 5 },
            { id: 54, full_name: "Grace Moreau", email: "grace.moreau@example.net", satisfaction_rating: 3 },
            { id: 55, full_name: "Yusuf Silva", email: "yusuf.silva@example.net", satisfaction_rating: 2 },
            { id: 56, full_name: "Leo Andersen", email: "leo.andersen@example.org", satisfaction_rating: 5 },
            { id: 57, full_name: "Leo Evans", email: "leo.evans@example.net", satisfaction_rating: 3 },
            { id: 58, full_name: "Chloe Hassan", email: "chloe.hassan@example.net", satisfaction_rating: 4 },
            { id: 59, full_name: "Maya Murphy", email: "maya.murphy@example.org", satisfaction_rating: 3 },
            { id: 60, full_name: "Lina Patel", email: "lina.patel@example.org", satisfaction_rating: 3 },
            { id: 61, full_name: "Priya Andersen", email: "priya.andersen@example.net", satisfaction_rating: 4 },
            { id: 62, full_name: "Mila Brown", email: "mila.brown@example.org", satisfaction_rating: null },
            { id: 63, full_name: "David Schneider", email: "david.schneider@example.org", satisfaction_rating: 1 },
            { id: 64, full_name: "Kai Kaya", email: "kai.kaya@example.org", satisfaction_rating: null },
            { id: 65, full_name: "Victor Cruz", email: "victor.cruz@example.com", satisfaction_rating: 5 },
            { id: 66, full_name: "Nadia Bauer", email: "nadia.bauer@example.net", satisfaction_rating: 5 },
            { id: 67, full_name: "Jonas Patel", email: "jonas.patel@example.com", satisfaction_rating: 2 },
            { id: 68, full_name: "Chen Vargas", email: "chen.vargas@example.net", satisfaction_rating: 4 },
            { id: 69, full_name: "Ivan Khan", email: "ivan.khan@example.org", satisfaction_rating: 5 },
            { id: 70, full_name: "Oscar Yilmaz", email: "oscar.yilmaz@example.com", satisfaction_rating: 2 },
            { id: 71, full_name: "Liam Jensen", email: "liam.jensen@example.org", satisfaction_rating: 3 },
            { id: 72, full_name: "Kai Kaya", email: "kai.kaya@example.org", satisfaction_rating: 5 },
            { id: 73, full_name: "Ines Smith", email: "ines.smith@example.com", satisfaction_rating: 5 },
            { id: 74, full_name: "Maya Kim", email: "maya.kim@example.net", satisfaction_rating: null },
            { id: 75, full_name: "Sara Nguyen", email: "sara.nguyen@example.com", satisfaction_rating: 4 },
            { id: 76, full_name: "Laura Novak", email: "laura.novak@example.org", satisfaction_rating: null },
            { id: 77, full_name: "Leo Schneider", email: "leo.schneider@example.com", satisfaction_rating: 5 },
            { id: 78, full_name: "Rafael Khan", email: "rafael.khan@example.org", satisfaction_rating: 5 },
            { id: 79, full_name: "Ravi Clark", email: "ravi.clark@example.com", satisfaction_rating: 4 },
            { id: 80, full_name: "Carlos Smith", email: "carlos.smith@example.org", satisfaction_rating: 3 },
            { id: 81, full_name: "Lucas Cruz", email: "lucas.cruz@example.com", satisfaction_rating: 5 },
            { id: 82, full_name: "Laura Mendes", email: "laura.mendes@example.com", satisfaction_rating: null },
            { id: 83, full_name: "Arjun Yilmaz", email: "arjun.yilmaz@example.net", satisfaction_rating: 4 },
            { id: 84, full_name: "Hannah Wagner", email: "hannah.wagner@example.com", satisfaction_rating: 2 },
            { id: 85, full_name: "Daniel Dubois", email: "daniel.dubois@example.com", satisfaction_rating: 4 },
            { id: 86, full_name: "Chen Hoffmann", email: "chen.hoffmann@example.com", satisfaction_rating: 3 },
            { id: 87, full_name: "Ivan Hughes", email: "ivan.hughes@example.com", satisfaction_rating: 4 },
            { id: 88, full_name: "Diego Adams", email: "diego.adams@example.com", satisfaction_rating: 3 },
            { id: 89, full_name: "Emma Miller", email: "emma.miller@example.net", satisfaction_rating: 5 },
            { id: 90, full_name: "Ben Ruiz", email: "ben.ruiz@example.org", satisfaction_rating: 2 },
            { id: 91, full_name: "Arjun Costa", email: "arjun.costa@example.com", satisfaction_rating: 3 },
            { id: 92, full_name: "Daniel Schneider", email: "daniel.schneider@example.org", satisfaction_rating: 5 },
            { id: 93, full_name: "Ines Hassan", email: "ines.hassan@example.net", satisfaction_rating: 5 },
            { id: 94, full_name: "Chen Martin", email: "chen.martin@example.com", satisfaction_rating: 5 },
            { id: 95, full_name: "Ravi Martin", email: "ravi.martin@example.com", satisfaction_rating: 3 },
            { id: 96, full_name: "Olivia Torres", email: "olivia.torres@example.org", satisfaction_rating: 4 },
            { id: 97, full_name: "Felix Bennett", email: "felix.bennett@example.org", satisfaction_rating: 5 },
            { id: 98, full_name: "Lina Sato", email: "lina.sato@example.com", satisfaction_rating: 4 },
            { id: 99, full_name: "Yusuf Meyer", email: "yusuf.meyer@example.com", satisfaction_rating: 2 },
            { id: 100, full_name: "Nina Flores", email: "nina.flores@example.org", satisfaction_rating: 5 },
            { id: 101, full_name: "Alice Cruz", email: "alice.cruz@example.net", satisfaction_rating: 4 },
            { id: 102, full_name: "Elena Demir", email: "elena.demir@example.net", satisfaction_rating: 3 },
            { id: 103, full_name: "Yusuf Nakamura", email: "yusuf.nakamura@example.com", satisfaction_rating: 5 },
            { id: 104, full_name: "Alice Lopez", email: "alice.lopez@example.net", satisfaction_rating: 4 },
            { id: 105, full_name: "Ines Johnson", email: "ines.johnson@example.org", satisfaction_rating: 4 },
            { id: 106, full_name: "Mia Pereira", email: "mia.pereira@example.org", satisfaction_rating: 3 },
            { id: 107, full_name: "Arjun Lopez", email: "arjun.lopez@example.net", satisfaction_rating: 5 },
            { id: 108, full_name: "Yara Tanaka", email: "yara.tanaka@example.net", satisfaction_rating: 4 },
            { id: 109, full_name: "Oscar Young", email: "oscar.young@example.org", satisfaction_rating: 5 },
            { id: 110, full_name: "Ibrahim Miller", email: "ibrahim.miller@example.org", satisfaction_rating: null },
            { id: 111, full_name: "Andre Garcia", email: "andre.garcia@example.com", satisfaction_rating: 5 },
            { id: 112, full_name: "Jonas Rossi", email: "jonas.rossi@example.org", satisfaction_rating: 3 },
            { id: 113, full_name: "Isaac Lee", email: "isaac.lee@example.org", satisfaction_rating: 2 },
            { id: 114, full_name: "Sofia Novak", email: "sofia.novak@example.org", satisfaction_rating: 4 },
            { id: 115, full_name: "Paula Bennett", email: "paula.bennett@example.com", satisfaction_rating: 5 },
            { id: 116, full_name: "Ines Schneider", email: "ines.schneider@example.com", satisfaction_rating: 3 },
            { id: 117, full_name: "Julia Martin", email: "julia.martin@example.org", satisfaction_rating: 5 },
            { id: 118, full_name: "Sara Schmidt", email: "sara.schmidt@example.net", satisfaction_rating: 3 },
            { id: 119, full_name: "Pedro Cruz", email: "pedro.cruz@example.org", satisfaction_rating: 5 },
            { id: 120, full_name: "Zara Miller", email: "zara.miller@example.net", satisfaction_rating: 2 },
            { id: 121, full_name: "Lena Kim", email: "lena.kim@example.net", satisfaction_rating: 5 },
            { id: 122, full_name: "Maya Hassan", email: "maya.hassan@example.org", satisfaction_rating: 4 },
            { id: 123, full_name: "Daniel Nakamura", email: "daniel.nakamura@example.com", satisfaction_rating: 5 },
            { id: 124, full_name: "Chen Nguyen", email: "chen.nguyen@example.net", satisfaction_rating: 4 },
            { id: 125, full_name: "Isaac Nakamura", email: "isaac.nakamura@example.com", satisfaction_rating: 5 },
            { id: 126, full_name: "Selin Murphy", email: "selin.murphy@example.org", satisfaction_rating: 4 },
            { id: 127, full_name: "Nour Hansen", email: "nour.hansen@example.org", satisfaction_rating: 4 },
            { id: 128, full_name: "Ruby Moreau", email: "ruby.moreau@example.com", satisfaction_rating: null },
            { id: 129, full_name: "Andre Castro", email: "andre.castro@example.net", satisfaction_rating: 5 },
            { id: 130, full_name: "Paula Walker", email: "paula.walker@example.org", satisfaction_rating: null },
            { id: 131, full_name: "Priya Ruiz", email: "priya.ruiz@example.org", satisfaction_rating: null },
            { id: 132, full_name: "Elena Ali", email: "elena.ali@example.org", satisfaction_rating: 3 },
            { id: 133, full_name: "Karim Ruiz", email: "karim.ruiz@example.com", satisfaction_rating: 5 },
            { id: 134, full_name: "Amir Kowalski", email: "amir.kowalski@example.com", satisfaction_rating: 4 },
            { id: 135, full_name: "Hannah Meyer", email: "hannah.meyer@example.org", satisfaction_rating: 5 },
            { id: 136, full_name: "Chen Castro", email: "chen.castro@example.org", satisfaction_rating: 5 },
            { id: 137, full_name: "Julia Ali", email: "julia.ali@example.org", satisfaction_rating: 4 },
            { id: 138, full_name: "Jade Gupta", email: "jade.gupta@example.net", satisfaction_rating: 5 },
            { id: 139, full_name: "Amir Bauer", email: "amir.bauer@example.org", satisfaction_rating: 5 },
            { id: 140, full_name: "James Hansen", email: "james.hansen@example.net", satisfaction_rating: 5 },
            { id: 141, full_name: "Rosa Flores", email: "rosa.flores@example.net", satisfaction_rating: 1 },
            { id: 142, full_name: "Hannah Hughes", email: "hannah.hughes@example.org", satisfaction_rating: 5 },
            { id: 143, full_name: "Nour Baker", email: "nour.baker@example.com", satisfaction_rating: 5 },
            { id: 144, full_name: "Rafael Gomez", email: "rafael.gomez@example.net", satisfaction_rating: 3 },
            { id: 145, full_name: "Isaac Weber", email: "isaac.weber@example.org", satisfaction_rating: 2 },
            { id: 146, full_name: "Diego Kaya", email: "diego.kaya@example.net", satisfaction_rating: 3 },
            { id: 147, full_name: "Chloe Hoffmann", email: "chloe.hoffmann@example.org", satisfaction_rating: 5 },
            { id: 148, full_name: "Andre Schmidt", email: "andre.schmidt@example.org", satisfaction_rating: 2 },
            { id: 149, full_name: "Leo Garcia", email: "leo.garcia@example.com", satisfaction_rating: 2 },
            { id: 150, full_name: "Daniel Patel", email: "daniel.patel@example.net", satisfaction_rating: 4 },
        ],
    });
    await prisma.products.createMany({
        data: [
            { id: 1, product_name: null, category: "Service", warranty_period: 3, release_date: "2021-06-24" },
            { id: 2, product_name: "Heavy Duty Blender", category: "Software", warranty_period: 3, release_date: "2022-01-07" },
            { id: 3, product_name: null, category: "Hardware", warranty_period: 4, release_date: "2022-01-17" },
            { id: 4, product_name: null, category: "Service", warranty_period: 3, release_date: "2022-12-06" },
            { id: 5, product_name: null, category: "Service", warranty_period: 3, release_date: "2021-05-21" },
            { id: 6, product_name: "Travel Tent", category: "Software", warranty_period: 3, release_date: "2023-04-30" },
            { id: 7, product_name: null, category: "Service", warranty_period: 3, release_date: "2020-11-01" },
            { id: 8, product_name: null, category: "Service", warranty_period: 3, release_date: "2023-06-24" },
            { id: 9, product_name: null, category: "Hardware", warranty_period: 3, release_date: "2020-11-23" },
            { id: 10, product_name: "Smart Pan", category: "Software", warranty_period: 3, release_date: "2021-03-23" },
            { id: 11, product_name: "Pro Camera", category: "Software", warranty_period: 3, release_date: "2023-02-23" },
            { id: 12, product_name: null, category: "Hardware", warranty_period: 3, release_date: "2020-09-10" },
            { id: 13, product_name: null, category: "Hardware", warranty_period: 3, release_date: "2023-07-07" },
            { id: 14, product_name: null, category: "Service", warranty_period: 2, release_date: "2020-09-29" },
            { id: 15, product_name: "Deluxe Umbrella", category: "Software", warranty_period: 2, release_date: "2021-09-30" },
            { id: 16, product_name: null, category: "Hardware", warranty_period: 3, release_date: "2021-10-08" },
            { id: 17, product_name: null, category: "Service", warranty_period: 3, release_date: "2023-01-04" },
            { id: 18, product_name: null, category: "Hardware", warranty_period: 2, release_date: "2023-05-05" },
            { id: 19, product_name: null, category: "Hardware", warranty_period: 4, release_date: "2021-06-28" },
            { id: 20, product_name: "Ultra Backpack", category: "Software", warranty_period: 3, release_date: "2020-10-26" },
        ],
    });
    await prisma.support_requests.createMany({
        data: [
            { id: 1, customer_id: 10, product_id: 13, request_time: new Date("2023-01-21T10:19:15Z"), issue_description: "A routine follow-up: the refund was confirmed.", status: "pending", priority_level: "low" },
            { id: 2, customer_id: 114, product_id: 9, request_time: new Date("2023-02-05T14:51:36Z"), issue_description: "Flagged as minor. Support confirmed the item.", status: "pending", priority_level: "low" },
            { id: 3, customer_id: 49, product_id: 14, request_time: new Date("2023-09-13T23:18:48Z"), issue_description: "An incomplete item was closed the same day.", status: "open", priority_level: "medium" },
            { id: 4, customer_id: 44, product_id: 12, request_time: new Date("2023-01-14T19:09:01Z"), issue_description: "No response from the customer, so the invoice was reviewed.", status: "open", priority_level: "medium" },
            { id: 5, customer_id: 63, product_id: 16, request_time: new Date("2023-05-20T23:46:45Z"), issue_description: "The claim was confirmed — unusual case, no further action.", status: "pending", priority_level: "low" },
            { id: 6, customer_id: 116, product_id: 13, request_time: new Date("2023-06-10T10:27:36Z"), issue_description: "The delivery was rescheduled after an automatic check.", status: "open", priority_level: "medium" },
            { id: 7, customer_id: 96, product_id: 16, request_time: new Date("2023-07-21T07:48:04Z"), issue_description: "The document was confirmed following a routine review.", status: "closed", priority_level: "low" },
            { id: 8, customer_id: 87, product_id: 19, request_time: new Date("2023-02-27T08:04:57Z"), issue_description: null, status: "pending", priority_level: "low" },
            { id: 9, customer_id: 134, product_id: 12, request_time: new Date("2023-08-12T18:25:28Z"), issue_description: "The invoice was escalated following a minor review.", status: "pending", priority_level: "low" },
            { id: 10, customer_id: 89, product_id: 16, request_time: new Date("2023-04-01T13:52:01Z"), issue_description: "The item was escalated following an unusual review.", status: "closed", priority_level: "low" },
            { id: 11, customer_id: 134, product_id: 10, request_time: new Date("2023-03-29T09:27:26Z"), issue_description: "The team asked for a change and the transfer was updated.", status: "open", priority_level: "high" },
            { id: 12, customer_id: 131, product_id: 13, request_time: new Date("2023-03-18T17:32:09Z"), issue_description: "The team confirmed the details and the request was escalated.", status: "open", priority_level: "low" },
            { id: 13, customer_id: 97, product_id: 20, request_time: new Date("2023-07-25T18:24:50Z"), issue_description: "The appointment was processed following an incomplete review.", status: "pending", priority_level: "medium" },
            { id: 14, customer_id: 42, product_id: 16, request_time: new Date("2023-10-27T14:57:20Z"), issue_description: "The document was cancelled after a routine check.", status: "open", priority_level: "low" },
            { id: 15, customer_id: 41, product_id: 4, request_time: new Date("2023-01-26T20:25:26Z"), issue_description: "The payment was completed after a partial check.", status: "pending", priority_level: "medium" },
            { id: 16, customer_id: 28, product_id: 13, request_time: new Date("2023-03-26T02:35:37Z"), issue_description: "An unusual follow-up: the invoice was rescheduled.", status: "open", priority_level: "low" },
            { id: 17, customer_id: 148, product_id: 10, request_time: new Date("2023-06-12T00:52:18Z"), issue_description: "The request was completed after an automatic check.", status: "closed", priority_level: "low" },
            { id: 18, customer_id: 96, product_id: 1, request_time: new Date("2023-02-08T11:28:03Z"), issue_description: "Flagged as manual. An operator delayed the report.", status: "open", priority_level: "low" },
            { id: 19, customer_id: 52, product_id: 18, request_time: new Date("2023-05-18T19:09:52Z"), issue_description: "The account was resolved after a late check.", status: "pending", priority_level: "medium" },
            { id: 20, customer_id: 88, product_id: 11, request_time: new Date("2023-05-30T22:49:57Z"), issue_description: "The account owner reported an unusual issue; the record was escalated.", status: "open", priority_level: "low" },
            { id: 21, customer_id: 127, product_id: 18, request_time: new Date("2023-10-25T12:54:57Z"), issue_description: "The transfer was processed after a manual check.", status: "open", priority_level: "low" },
            { id: 22, customer_id: 48, product_id: 15, request_time: new Date("2023-01-18T21:56:33Z"), issue_description: "No response from the supplier, so the shipment was replaced.", status: "pending", priority_level: "low" },
            { id: 23, customer_id: 128, product_id: 19, request_time: new Date("2023-08-29T20:51:19Z"), issue_description: "No response from the team, so the session was reopened.", status: "open", priority_level: "low" },
            { id: 24, customer_id: 17, product_id: 14, request_time: new Date("2023-08-28T00:25:31Z"), issue_description: null, status: "closed", priority_level: "low" },
            { id: 25, customer_id: 141, product_id: 16, request_time: new Date("2023-04-05T19:32:50Z"), issue_description: "The payment was completed — duplicate case, no further action.", status: "open", priority_level: "low" },
            { id: 26, customer_id: 141, product_id: 10, request_time: new Date("2023-08-19T23:17:02Z"), issue_description: "The courier reported a late issue; the item was closed.", status: "open", priority_level: "low" },
            { id: 27, customer_id: 145, product_id: 3, request_time: new Date("2023-08-09T13:01:33Z"), issue_description: "The shipment was reopened following an urgent review.", status: "closed", priority_level: "medium" },
            { id: 28, customer_id: 58, product_id: 9, request_time: new Date("2023-10-05T17:21:07Z"), issue_description: "The invoice was confirmed — routine case, no further action.", status: "pending", priority_level: "medium" },
            { id: 29, customer_id: 68, product_id: 9, request_time: new Date("2023-12-07T17:23:07Z"), issue_description: "The claim was rescheduled following a standard review.", status: "pending", priority_level: "low" },
            { id: 30, customer_id: 66, product_id: 1, request_time: new Date("2023-08-01T14:04:53Z"), issue_description: "A partial ticket was rescheduled the same day.", status: "open", priority_level: "medium" },
            { id: 31, customer_id: 49, product_id: 17, request_time: new Date("2023-06-02T23:51:49Z"), issue_description: null, status: "open", priority_level: "low" },
            { id: 32, customer_id: 30, product_id: 10, request_time: new Date("2023-10-21T18:44:09Z"), issue_description: "Flagged as standard. The supplier cancelled the session.", status: "pending", priority_level: "low" },
            { id: 33, customer_id: 133, product_id: 16, request_time: new Date("2023-07-17T14:51:53Z"), issue_description: "The transfer was reviewed — manual case, no further action.", status: "closed", priority_level: "medium" },
            { id: 34, customer_id: 65, product_id: 11, request_time: new Date("2023-01-15T09:39:06Z"), issue_description: "An operator asked for a change and the account was resolved.", status: "open", priority_level: "low" },
            { id: 35, customer_id: 136, product_id: 9, request_time: new Date("2023-08-18T21:25:49Z"), issue_description: "Flagged as partial. The customer rejected the shipment.", status: "closed", priority_level: "high" },
            { id: 36, customer_id: 55, product_id: 10, request_time: new Date("2023-12-14T11:47:59Z"), issue_description: "Flagged as late. The team confirmed the account.", status: "open", priority_level: "low" },
            { id: 37, customer_id: 84, product_id: 1, request_time: new Date("2023-05-19T18:30:00Z"), issue_description: null, status: "closed", priority_level: "medium" },
            { id: 38, customer_id: 112, product_id: 20, request_time: new Date("2023-02-05T19:02:44Z"), issue_description: "A manual request was closed the same day.", status: "open", priority_level: "low" },
            { id: 39, customer_id: 135, product_id: 2, request_time: new Date("2023-11-14T11:54:23Z"), issue_description: "Flagged as unusual. The reviewer reviewed the document.", status: "open", priority_level: "medium" },
            { id: 40, customer_id: 67, product_id: 2, request_time: new Date("2023-02-17T13:38:41Z"), issue_description: "An automatic follow-up: the item was escalated.", status: "open", priority_level: "high" },
            { id: 41, customer_id: 113, product_id: 18, request_time: new Date("2023-03-14T21:09:42Z"), issue_description: "No response from support, so the record was escalated.", status: "open", priority_level: "medium" },
            { id: 42, customer_id: 124, product_id: 3, request_time: new Date("2023-06-05T12:11:24Z"), issue_description: "Support reported a duplicate issue; the claim was escalated.", status: "open", priority_level: "high" },
            { id: 43, customer_id: 142, product_id: 1, request_time: new Date("2023-08-15T20:19:48Z"), issue_description: "A duplicate follow-up: the refund was cancelled.", status: "open", priority_level: "high" },
            { id: 44, customer_id: 39, product_id: 19, request_time: new Date("2023-02-04T19:54:36Z"), issue_description: "No response from the courier, so the document was processed.", status: "open", priority_level: "medium" },
            { id: 45, customer_id: 108, product_id: 5, request_time: new Date("2023-11-21T17:15:16Z"), issue_description: null, status: "open", priority_level: "medium" },
            { id: 46, customer_id: 95, product_id: 3, request_time: new Date("2023-05-13T08:02:20Z"), issue_description: "A standard follow-up: the shipment was updated.", status: "closed", priority_level: "high" },
            { id: 47, customer_id: 35, product_id: 3, request_time: new Date("2023-05-26T12:14:06Z"), issue_description: null, status: "open", priority_level: "high" },
            { id: 48, customer_id: 122, product_id: 12, request_time: new Date("2023-04-24T17:09:17Z"), issue_description: "The order was confirmed — standard case, no further action.", status: "open", priority_level: "medium" },
            { id: 49, customer_id: 22, product_id: 15, request_time: new Date("2023-03-23T11:27:04Z"), issue_description: "No response from the account owner, so the refund was completed.", status: "pending", priority_level: "low" },
            { id: 50, customer_id: 54, product_id: 11, request_time: new Date("2023-09-20T10:33:33Z"), issue_description: "The reviewer reported a minor issue; the delivery was reopened.", status: "open", priority_level: "medium" },
            { id: 51, customer_id: 96, product_id: 3, request_time: new Date("2023-03-07T22:10:31Z"), issue_description: "A routine invoice was cancelled the same day.", status: "pending", priority_level: "low" },
            { id: 52, customer_id: 81, product_id: 7, request_time: new Date("2023-12-29T20:25:49Z"), issue_description: "A repeat follow-up: the session was escalated.", status: "open", priority_level: "low" },
            { id: 53, customer_id: 116, product_id: 3, request_time: new Date("2023-01-25T09:59:51Z"), issue_description: "Flagged as manual. The supplier delayed the invoice.", status: "open", priority_level: "low" },
            { id: 54, customer_id: 68, product_id: 1, request_time: new Date("2023-08-18T10:23:03Z"), issue_description: "Support asked for a change and the invoice was escalated.", status: "pending", priority_level: "low" },
            { id: 55, customer_id: 77, product_id: 15, request_time: new Date("2023-06-22T13:28:43Z"), issue_description: "The record was reopened after a partial check.", status: "open", priority_level: "medium" },
            { id: 56, customer_id: 129, product_id: 9, request_time: new Date("2023-11-07T10:08:49Z"), issue_description: "The supplier confirmed the details and the delivery was resolved.", status: "pending", priority_level: "low" },
            { id: 57, customer_id: 41, product_id: 19, request_time: new Date("2023-11-08T20:36:46Z"), issue_description: "An operator reported a manual issue; the appointment was cancelled.", status: "open", priority_level: "low" },
            { id: 58, customer_id: 66, product_id: 7, request_time: new Date("2023-08-15T18:30:00Z"), issue_description: "A minor follow-up: the delivery was completed.", status: "pending", priority_level: "low" },
            { id: 59, customer_id: 34, product_id: 10, request_time: new Date("2023-08-09T20:45:28Z"), issue_description: null, status: "closed", priority_level: "low" },
            { id: 60, customer_id: 142, product_id: 5, request_time: new Date("2023-06-22T10:33:32Z"), issue_description: "The booking was reviewed — partial case, no further action.", status: "open", priority_level: "low" },
            { id: 61, customer_id: 120, product_id: 1, request_time: new Date("2023-12-29T15:06:42Z"), issue_description: "The delivery was completed after an urgent check.", status: "pending", priority_level: "medium" },
            { id: 62, customer_id: 8, product_id: 1, request_time: new Date("2023-06-06T21:17:23Z"), issue_description: "A late follow-up: the invoice was processed.", status: "closed", priority_level: "medium" },
            { id: 63, customer_id: 35, product_id: 19, request_time: new Date("2023-07-02T18:25:59Z"), issue_description: "A routine refund was replaced the same day.", status: "open", priority_level: "low" },
            { id: 64, customer_id: 111, product_id: 2, request_time: new Date("2023-01-08T16:08:30Z"), issue_description: "The ticket was rejected following a manual review.", status: "closed", priority_level: "high" },
            { id: 65, customer_id: 30, product_id: 1, request_time: new Date("2023-11-20T10:07:56Z"), issue_description: "The supplier confirmed the details and the delivery was reviewed.", status: "open", priority_level: "low" },
            { id: 66, customer_id: 116, product_id: 8, request_time: new Date("2023-09-24T01:32:45Z"), issue_description: "The account owner confirmed the details and the transfer was reopened.", status: "open", priority_level: "low" },
            { id: 67, customer_id: 120, product_id: 14, request_time: new Date("2023-11-14T12:13:17Z"), issue_description: "Support asked for a change and the invoice was reviewed.", status: "closed", priority_level: "low" },
            { id: 68, customer_id: 60, product_id: 18, request_time: new Date("2023-12-16T08:01:40Z"), issue_description: "The report was closed — minor case, no further action.", status: "closed", priority_level: "medium" },
            { id: 69, customer_id: 62, product_id: 6, request_time: new Date("2023-07-12T13:00:10Z"), issue_description: "The report was closed — automatic case, no further action.", status: "closed", priority_level: "low" },
            { id: 70, customer_id: 41, product_id: 16, request_time: new Date("2023-04-12T16:32:19Z"), issue_description: "The customer reported an incomplete issue; the ticket was escalated.", status: "open", priority_level: "low" },
            { id: 71, customer_id: 4, product_id: 19, request_time: new Date("2023-05-06T12:08:15Z"), issue_description: "The invoice was cancelled — urgent case, no further action.", status: "pending", priority_level: "medium" },
            { id: 72, customer_id: 113, product_id: 5, request_time: new Date("2023-03-20T14:30:18Z"), issue_description: "The account owner reported an automatic issue; the payment was processed.", status: "pending", priority_level: "low" },
            { id: 73, customer_id: 146, product_id: 3, request_time: new Date("2023-06-03T19:24:56Z"), issue_description: "A manual shipment was confirmed the same day.", status: "closed", priority_level: "medium" },
            { id: 74, customer_id: 26, product_id: 13, request_time: new Date("2023-12-09T20:22:39Z"), issue_description: "An automatic follow-up: the order was updated.", status: "open", priority_level: "low" },
            { id: 75, customer_id: 85, product_id: 14, request_time: new Date("2023-09-18T19:42:38Z"), issue_description: "The account was rescheduled following a manual review.", status: "open", priority_level: "low" },
            { id: 76, customer_id: 94, product_id: 15, request_time: new Date("2023-06-08T17:02:37Z"), issue_description: "The item was replaced following a minor review.", status: "pending", priority_level: "low" },
            { id: 77, customer_id: 40, product_id: 7, request_time: new Date("2023-09-29T12:12:04Z"), issue_description: "The account owner confirmed the details and the order was refunded.", status: "pending", priority_level: "low" },
            { id: 78, customer_id: 121, product_id: 14, request_time: new Date("2023-01-30T12:11:36Z"), issue_description: "No response from the account owner, so the account was delayed.", status: "pending", priority_level: "medium" },
            { id: 79, customer_id: 55, product_id: 5, request_time: new Date("2023-06-28T18:35:00Z"), issue_description: "The supplier confirmed the details and the payment was reviewed.", status: "open", priority_level: "low" },
            { id: 80, customer_id: 94, product_id: 9, request_time: new Date("2023-04-20T20:52:03Z"), issue_description: "A duplicate invoice was delayed the same day.", status: "pending", priority_level: "medium" },
            { id: 81, customer_id: 127, product_id: 19, request_time: new Date("2023-05-26T12:05:03Z"), issue_description: "The record was escalated after a duplicate check.", status: "open", priority_level: "low" },
            { id: 82, customer_id: 2, product_id: 9, request_time: new Date("2023-06-29T14:32:13Z"), issue_description: "An automatic follow-up: the booking was delayed.", status: "pending", priority_level: "low" },
            { id: 83, customer_id: 71, product_id: 4, request_time: new Date("2023-01-01T07:47:26Z"), issue_description: "The appointment was processed following a duplicate review.", status: "open", priority_level: "medium" },
            { id: 84, customer_id: 17, product_id: 14, request_time: new Date("2023-06-09T10:35:31Z"), issue_description: "An operator asked for a change and the account was processed.", status: "closed", priority_level: "high" },
            { id: 85, customer_id: 32, product_id: 2, request_time: new Date("2023-05-23T12:37:15Z"), issue_description: "The appointment was processed — incomplete case, no further action.", status: "open", priority_level: "low" },
            { id: 86, customer_id: 5, product_id: 1, request_time: new Date("2023-05-05T11:00:15Z"), issue_description: null, status: "pending", priority_level: "medium" },
            { id: 87, customer_id: 20, product_id: 15, request_time: new Date("2023-03-30T08:53:06Z"), issue_description: "Flagged as minor. The customer resolved the ticket.", status: "open", priority_level: "low" },
            { id: 88, customer_id: 104, product_id: 11, request_time: new Date("2023-05-01T11:16:16Z"), issue_description: "The request was resolved following a late review.", status: "pending", priority_level: "low" },
            { id: 89, customer_id: 25, product_id: 13, request_time: new Date("2023-02-15T10:19:24Z"), issue_description: "The courier confirmed the details and the request was rejected.", status: "open", priority_level: "low" },
            { id: 90, customer_id: 38, product_id: 18, request_time: new Date("2023-08-19T17:55:34Z"), issue_description: "Flagged as duplicate. The supplier processed the item.", status: "open", priority_level: "low" },
            { id: 91, customer_id: 113, product_id: 20, request_time: new Date("2023-04-25T18:37:51Z"), issue_description: null, status: "open", priority_level: "medium" },
            { id: 92, customer_id: 58, product_id: 19, request_time: new Date("2023-01-16T18:03:22Z"), issue_description: "The customer asked for a change and the request was confirmed.", status: "pending", priority_level: "medium" },
            { id: 93, customer_id: 55, product_id: 13, request_time: new Date("2023-08-17T19:17:23Z"), issue_description: "No response from support, so the invoice was rescheduled.", status: "open", priority_level: "high" },
            { id: 94, customer_id: 11, product_id: 9, request_time: new Date("2023-07-27T19:08:45Z"), issue_description: "The delivery was rejected following an urgent review.", status: "open", priority_level: "medium" },
            { id: 95, customer_id: 150, product_id: 2, request_time: new Date("2023-06-17T17:50:20Z"), issue_description: "The supplier reported a partial issue; the shipment was processed.", status: "open", priority_level: "medium" },
            { id: 96, customer_id: 29, product_id: 14, request_time: new Date("2023-09-10T21:34:22Z"), issue_description: "The order was approved after a duplicate check.", status: "open", priority_level: "medium" },
            { id: 97, customer_id: 54, product_id: 15, request_time: new Date("2023-01-22T11:27:42Z"), issue_description: "The document was completed following a standard review.", status: "closed", priority_level: "medium" },
            { id: 98, customer_id: 129, product_id: 4, request_time: new Date("2023-02-09T11:22:03Z"), issue_description: "The courier confirmed the details and the invoice was resolved.", status: "pending", priority_level: "medium" },
            { id: 99, customer_id: 95, product_id: 8, request_time: new Date("2023-03-12T01:08:07Z"), issue_description: "The courier reported a manual issue; the transfer was processed.", status: "pending", priority_level: "low" },
            { id: 100, customer_id: 49, product_id: 16, request_time: new Date("2023-10-04T19:38:10Z"), issue_description: "The delivery was delayed after a partial check.", status: "closed", priority_level: "medium" },
            { id: 101, customer_id: 74, product_id: 12, request_time: new Date("2023-04-02T06:23:12Z"), issue_description: "The account owner asked for a change and the item was replaced.", status: "open", priority_level: "high" },
            { id: 102, customer_id: 36, product_id: 2, request_time: new Date("2023-01-19T08:32:21Z"), issue_description: "Flagged as standard. The reviewer escalated the shipment.", status: "open", priority_level: "low" },
            { id: 103, customer_id: 90, product_id: 7, request_time: new Date("2023-04-27T18:54:13Z"), issue_description: "No response from the courier, so the request was updated.", status: "open", priority_level: "low" },
            { id: 104, customer_id: 5, product_id: 19, request_time: new Date("2023-06-16T23:18:54Z"), issue_description: "Flagged as standard. The courier escalated the shipment.", status: "closed", priority_level: "high" },
            { id: 105, customer_id: 50, product_id: 12, request_time: new Date("2023-03-21T12:55:44Z"), issue_description: null, status: "open", priority_level: "low" },
            { id: 106, customer_id: 70, product_id: 10, request_time: new Date("2023-07-15T20:22:53Z"), issue_description: "The customer reported a duplicate issue; the delivery was delayed.", status: "open", priority_level: "low" },
            { id: 107, customer_id: 41, product_id: 8, request_time: new Date("2023-09-25T15:33:36Z"), issue_description: "No response from an operator, so the invoice was processed.", status: "pending", priority_level: "low" },
            { id: 108, customer_id: 82, product_id: 15, request_time: new Date("2023-10-15T16:14:07Z"), issue_description: "Flagged as routine. The supplier reviewed the delivery.", status: "open", priority_level: "low" },
            { id: 109, customer_id: 74, product_id: 8, request_time: new Date("2023-03-14T14:02:16Z"), issue_description: "The claim was escalated — incomplete case, no further action.", status: "closed", priority_level: "medium" },
            { id: 110, customer_id: 29, product_id: 17, request_time: new Date("2023-07-02T07:51:33Z"), issue_description: "The reviewer reported a manual issue; the item was closed.", status: "open", priority_level: "low" },
            { id: 111, customer_id: 37, product_id: 7, request_time: new Date("2023-10-03T10:14:57Z"), issue_description: "Flagged as standard. Support approved the ticket.", status: "open", priority_level: "medium" },
            { id: 112, customer_id: 116, product_id: 15, request_time: new Date("2023-08-27T10:29:44Z"), issue_description: "A late follow-up: the booking was cancelled.", status: "closed", priority_level: "low" },
            { id: 113, customer_id: 143, product_id: 18, request_time: new Date("2023-05-13T09:51:20Z"), issue_description: "Flagged as minor. The customer approved the account.", status: "open", priority_level: "low" },
            { id: 114, customer_id: 38, product_id: 17, request_time: new Date("2023-04-09T00:59:24Z"), issue_description: "Flagged as minor. The courier rejected the appointment.", status: "pending", priority_level: "low" },
            { id: 115, customer_id: 35, product_id: 18, request_time: new Date("2023-03-30T08:30:13Z"), issue_description: "The item was processed — urgent case, no further action.", status: "open", priority_level: "medium" },
            { id: 116, customer_id: 55, product_id: 18, request_time: new Date("2023-07-31T17:45:57Z"), issue_description: null, status: "closed", priority_level: "low" },
            { id: 117, customer_id: 59, product_id: 16, request_time: new Date("2023-09-12T20:59:40Z"), issue_description: "The transfer was rejected — automatic case, no further action.", status: "open", priority_level: "low" },
            { id: 118, customer_id: 148, product_id: 9, request_time: new Date("2023-11-28T10:20:08Z"), issue_description: "The payment was resolved — automatic case, no further action.", status: "open", priority_level: "low" },
            { id: 119, customer_id: 70, product_id: 20, request_time: new Date("2023-10-09T18:48:24Z"), issue_description: "An unusual item was confirmed the same day.", status: "open", priority_level: "medium" },
            { id: 120, customer_id: 73, product_id: 10, request_time: new Date("2023-10-01T13:33:04Z"), issue_description: null, status: "closed", priority_level: "medium" },
            { id: 121, customer_id: 21, product_id: 14, request_time: new Date("2023-10-21T14:48:09Z"), issue_description: "The refund was approved after an automatic check.", status: "open", priority_level: "low" },
            { id: 122, customer_id: 3, product_id: 8, request_time: new Date("2023-09-14T06:49:37Z"), issue_description: "The request was delayed after a minor check.", status: "closed", priority_level: "low" },
            { id: 123, customer_id: 22, product_id: 19, request_time: new Date("2023-11-18T09:18:40Z"), issue_description: "The customer confirmed the details and the appointment was completed.", status: "open", priority_level: "medium" },
            { id: 124, customer_id: 22, product_id: 8, request_time: new Date("2023-04-13T20:51:38Z"), issue_description: "Flagged as repeat. The courier rejected the delivery.", status: "open", priority_level: "low" },
            { id: 125, customer_id: 49, product_id: 3, request_time: new Date("2023-08-30T10:37:30Z"), issue_description: "The courier asked for a change and the claim was rescheduled.", status: "open", priority_level: "medium" },
            { id: 126, customer_id: 64, product_id: 11, request_time: new Date("2023-05-05T14:05:40Z"), issue_description: "The document was approved — minor case, no further action.", status: "open", priority_level: "high" },
            { id: 127, customer_id: 24, product_id: 15, request_time: new Date("2023-10-13T23:49:24Z"), issue_description: "The item was delayed after a minor check.", status: "pending", priority_level: "low" },
            { id: 128, customer_id: 110, product_id: 11, request_time: new Date("2023-11-29T14:35:50Z"), issue_description: "An automatic follow-up: the invoice was delayed.", status: "open", priority_level: "medium" },
            { id: 129, customer_id: 45, product_id: 18, request_time: new Date("2023-10-12T09:52:28Z"), issue_description: "The supplier confirmed the details and the transfer was approved.", status: "open", priority_level: "low" },
            { id: 130, customer_id: 64, product_id: 9, request_time: new Date("2023-10-24T07:29:14Z"), issue_description: "A late follow-up: the record was updated.", status: "open", priority_level: "medium" },
            { id: 131, customer_id: 126, product_id: 11, request_time: new Date("2023-10-24T14:08:55Z"), issue_description: null, status: "pending", priority_level: "medium" },
            { id: 132, customer_id: 72, product_id: 5, request_time: new Date("2023-12-19T16:39:19Z"), issue_description: "An automatic invoice was approved the same day.", status: "pending", priority_level: "high" },
            { id: 133, customer_id: 66, product_id: 1, request_time: new Date("2023-03-24T22:06:09Z"), issue_description: "The account was confirmed after an automatic check.", status: "open", priority_level: "medium" },
            { id: 134, customer_id: 121, product_id: 8, request_time: new Date("2023-01-12T20:12:27Z"), issue_description: "An operator confirmed the details and the refund was updated.", status: "closed", priority_level: "low" },
            { id: 135, customer_id: 49, product_id: 18, request_time: new Date("2023-06-12T18:04:00Z"), issue_description: "The refund was escalated following a standard review.", status: "closed", priority_level: "medium" },
            { id: 136, customer_id: 18, product_id: 4, request_time: new Date("2023-11-29T19:39:26Z"), issue_description: "Flagged as urgent. Support refunded the transfer.", status: "closed", priority_level: "medium" },
            { id: 137, customer_id: 77, product_id: 15, request_time: new Date("2023-07-12T20:55:36Z"), issue_description: "The supplier reported an incomplete issue; the invoice was confirmed.", status: "open", priority_level: "low" },
            { id: 138, customer_id: 42, product_id: 6, request_time: new Date("2023-04-16T12:19:43Z"), issue_description: "An urgent follow-up: the payment was delayed.", status: "open", priority_level: "low" },
            { id: 139, customer_id: 125, product_id: 6, request_time: new Date("2023-10-11T13:34:29Z"), issue_description: "The booking was closed after an automatic check.", status: "open", priority_level: "low" },
            { id: 140, customer_id: 51, product_id: 1, request_time: new Date("2023-02-16T18:49:46Z"), issue_description: "An incomplete follow-up: the shipment was resolved.", status: "closed", priority_level: "low" },
            { id: 141, customer_id: 55, product_id: 11, request_time: new Date("2023-02-12T16:40:05Z"), issue_description: "The refund was confirmed after a standard check.", status: "pending", priority_level: "low" },
            { id: 142, customer_id: 13, product_id: 11, request_time: new Date("2023-11-25T12:27:11Z"), issue_description: "Flagged as late. The supplier completed the request.", status: "closed", priority_level: "medium" },
            { id: 143, customer_id: 71, product_id: 2, request_time: new Date("2023-04-27T22:19:47Z"), issue_description: null, status: "open", priority_level: "medium" },
            { id: 144, customer_id: 19, product_id: 10, request_time: new Date("2023-07-30T07:46:25Z"), issue_description: "Flagged as urgent. Support resolved the delivery.", status: "open", priority_level: "low" },
            { id: 145, customer_id: 20, product_id: 14, request_time: new Date("2023-05-24T15:31:13Z"), issue_description: "The delivery was reviewed following an urgent review.", status: "open", priority_level: "low" },
            { id: 146, customer_id: 135, product_id: 12, request_time: new Date("2023-07-29T18:54:45Z"), issue_description: "The customer reported a standard issue; the report was rescheduled.", status: "open", priority_level: "low" },
            { id: 147, customer_id: 37, product_id: 9, request_time: new Date("2023-04-19T21:03:28Z"), issue_description: "No response from the team, so the request was approved.", status: "closed", priority_level: "low" },
            { id: 148, customer_id: 128, product_id: 14, request_time: new Date("2023-10-26T20:20:45Z"), issue_description: null, status: "open", priority_level: "low" },
            { id: 149, customer_id: 39, product_id: 1, request_time: new Date("2023-05-06T16:46:33Z"), issue_description: "A standard report was approved the same day.", status: "pending", priority_level: "low" },
            { id: 150, customer_id: 19, product_id: 20, request_time: new Date("2023-05-19T14:24:43Z"), issue_description: "No response from the account owner, so the transfer was completed.", status: "closed", priority_level: "low" },
            { id: 151, customer_id: 46, product_id: 13, request_time: new Date("2023-06-12T13:28:16Z"), issue_description: "The delivery was delayed after a manual check.", status: "closed", priority_level: "low" },
            { id: 152, customer_id: 94, product_id: 6, request_time: new Date("2023-02-22T09:26:46Z"), issue_description: "The supplier confirmed the details and the shipment was replaced.", status: "open", priority_level: "medium" },
            { id: 153, customer_id: 56, product_id: 1, request_time: new Date("2023-09-18T01:40:03Z"), issue_description: "A partial follow-up: the account was replaced.", status: "open", priority_level: "low" },
            { id: 154, customer_id: 30, product_id: 6, request_time: new Date("2023-09-23T14:28:06Z"), issue_description: "A manual follow-up: the record was cancelled.", status: "open", priority_level: "low" },
            { id: 155, customer_id: 132, product_id: 16, request_time: new Date("2023-02-17T00:52:49Z"), issue_description: "The reviewer asked for a change and the transfer was cancelled.", status: "open", priority_level: "high" },
            { id: 156, customer_id: 58, product_id: 6, request_time: new Date("2023-12-30T18:29:22Z"), issue_description: "The team confirmed the details and the appointment was reviewed.", status: "open", priority_level: "low" },
            { id: 157, customer_id: 24, product_id: 5, request_time: new Date("2023-04-10T19:30:08Z"), issue_description: "A standard follow-up: the record was rejected.", status: "closed", priority_level: "medium" },
            { id: 158, customer_id: 75, product_id: 2, request_time: new Date("2023-05-02T20:50:59Z"), issue_description: "The courier reported a partial issue; the order was rejected.", status: "closed", priority_level: "low" },
            { id: 159, customer_id: 41, product_id: 17, request_time: new Date("2023-01-20T14:47:44Z"), issue_description: "Support confirmed the details and the report was refunded.", status: "open", priority_level: "low" },
            { id: 160, customer_id: 146, product_id: 16, request_time: new Date("2023-11-15T16:48:23Z"), issue_description: "The session was reopened following a routine review.", status: "closed", priority_level: "high" },
            { id: 161, customer_id: 113, product_id: 6, request_time: new Date("2023-03-11T15:03:05Z"), issue_description: "A manual order was rescheduled the same day.", status: "open", priority_level: "low" },
            { id: 162, customer_id: 121, product_id: 6, request_time: new Date("2023-08-12T12:56:25Z"), issue_description: null, status: "closed", priority_level: "low" },
            { id: 163, customer_id: 119, product_id: 11, request_time: new Date("2023-12-03T22:24:39Z"), issue_description: "An automatic follow-up: the record was escalated.", status: "open", priority_level: "medium" },
            { id: 164, customer_id: 105, product_id: 18, request_time: new Date("2023-04-20T11:44:36Z"), issue_description: null, status: "open", priority_level: "low" },
            { id: 165, customer_id: 9, product_id: 20, request_time: new Date("2023-11-27T10:23:07Z"), issue_description: "No response from support, so the transfer was delayed.", status: "closed", priority_level: "medium" },
            { id: 166, customer_id: 26, product_id: 3, request_time: new Date("2023-04-11T18:08:07Z"), issue_description: "The reviewer asked for a change and the document was completed.", status: "open", priority_level: "medium" },
            { id: 167, customer_id: 83, product_id: 8, request_time: new Date("2023-10-07T18:30:30Z"), issue_description: "Support reported a minor issue; the order was approved.", status: "open", priority_level: "low" },
            { id: 168, customer_id: 117, product_id: 17, request_time: new Date("2023-04-28T07:26:47Z"), issue_description: "Support reported a routine issue; the refund was confirmed.", status: "open", priority_level: "medium" },
            { id: 169, customer_id: 48, product_id: 12, request_time: new Date("2023-10-04T20:38:51Z"), issue_description: "Flagged as standard. The customer rejected the delivery.", status: "open", priority_level: "high" },
            { id: 170, customer_id: 47, product_id: 10, request_time: new Date("2023-04-06T18:33:08Z"), issue_description: "The customer reported an automatic issue; the shipment was cancelled.", status: "closed", priority_level: "low" },
            { id: 171, customer_id: 54, product_id: 10, request_time: new Date("2023-05-20T15:06:53Z"), issue_description: "The account owner asked for a change and the report was resolved.", status: "open", priority_level: "low" },
            { id: 172, customer_id: 133, product_id: 1, request_time: new Date("2023-08-13T23:53:17Z"), issue_description: "A partial document was resolved the same day.", status: "open", priority_level: "high" },
            { id: 173, customer_id: 52, product_id: 5, request_time: new Date("2023-06-24T14:59:33Z"), issue_description: "Support asked for a change and the transfer was confirmed.", status: "pending", priority_level: "low" },
            { id: 174, customer_id: 8, product_id: 18, request_time: new Date("2023-05-05T11:53:47Z"), issue_description: "No response from an operator, so the report was processed.", status: "open", priority_level: "medium" },
            { id: 175, customer_id: 43, product_id: 12, request_time: new Date("2023-02-14T17:11:24Z"), issue_description: "The team asked for a change and the appointment was completed.", status: "closed", priority_level: "low" },
            { id: 176, customer_id: 64, product_id: 18, request_time: new Date("2023-02-10T13:04:09Z"), issue_description: "The ticket was replaced after a standard check.", status: "closed", priority_level: "low" },
            { id: 177, customer_id: 53, product_id: 14, request_time: new Date("2023-03-18T15:04:21Z"), issue_description: "A repeat request was delayed the same day.", status: "closed", priority_level: "low" },
            { id: 178, customer_id: 42, product_id: 4, request_time: new Date("2023-02-09T20:16:00Z"), issue_description: "The record was reviewed after a minor check.", status: "open", priority_level: "low" },
            { id: 179, customer_id: 70, product_id: 4, request_time: new Date("2023-06-01T17:18:15Z"), issue_description: "The document was resolved after a duplicate check.", status: "closed", priority_level: "low" },
            { id: 180, customer_id: 130, product_id: 14, request_time: new Date("2023-06-22T13:21:06Z"), issue_description: "The appointment was closed after a manual check.", status: "open", priority_level: "medium" },
            { id: 181, customer_id: 17, product_id: 16, request_time: new Date("2023-03-21T13:20:25Z"), issue_description: "An incomplete follow-up: the appointment was cancelled.", status: "open", priority_level: "low" },
            { id: 182, customer_id: 58, product_id: 15, request_time: new Date("2023-03-29T18:34:01Z"), issue_description: null, status: "open", priority_level: "low" },
            { id: 183, customer_id: 46, product_id: 12, request_time: new Date("2023-08-30T09:55:02Z"), issue_description: "The account owner reported an urgent issue; the ticket was replaced.", status: "closed", priority_level: "low" },
            { id: 184, customer_id: 7, product_id: 6, request_time: new Date("2023-01-08T19:07:33Z"), issue_description: "Flagged as minor. The supplier replaced the invoice.", status: "closed", priority_level: "low" },
            { id: 185, customer_id: 100, product_id: 6, request_time: new Date("2023-12-29T22:52:10Z"), issue_description: "The invoice was confirmed — unusual case, no further action.", status: "pending", priority_level: "low" },
            { id: 186, customer_id: 49, product_id: 2, request_time: new Date("2023-07-10T10:16:58Z"), issue_description: "No response from an operator, so the report was resolved.", status: "pending", priority_level: "low" },
            { id: 187, customer_id: 33, product_id: 5, request_time: new Date("2023-03-22T08:07:00Z"), issue_description: "No response from the supplier, so the invoice was refunded.", status: "closed", priority_level: "low" },
            { id: 188, customer_id: 4, product_id: 20, request_time: new Date("2023-12-27T20:58:48Z"), issue_description: null, status: "open", priority_level: "high" },
            { id: 189, customer_id: 82, product_id: 1, request_time: new Date("2023-08-07T11:01:40Z"), issue_description: "No response from an operator, so the session was rejected.", status: "closed", priority_level: "low" },
            { id: 190, customer_id: 137, product_id: 2, request_time: new Date("2023-01-15T21:07:15Z"), issue_description: "The order was updated following a partial review.", status: "open", priority_level: "medium" },
            { id: 191, customer_id: 42, product_id: 7, request_time: new Date("2023-11-08T04:22:40Z"), issue_description: "The reviewer confirmed the details and the item was escalated.", status: "pending", priority_level: "high" },
            { id: 192, customer_id: 115, product_id: 9, request_time: new Date("2023-08-16T18:06:27Z"), issue_description: "No response from the reviewer, so the order was confirmed.", status: "open", priority_level: "high" },
            { id: 193, customer_id: 134, product_id: 3, request_time: new Date("2023-01-15T16:06:15Z"), issue_description: "The supplier reported a minor issue; the order was completed.", status: "open", priority_level: "low" },
            { id: 194, customer_id: 145, product_id: 8, request_time: new Date("2023-05-14T18:04:07Z"), issue_description: "A minor follow-up: the record was refunded.", status: "open", priority_level: "medium" },
            { id: 195, customer_id: 99, product_id: 4, request_time: new Date("2023-03-28T18:13:10Z"), issue_description: "The courier reported a late issue; the item was updated.", status: "closed", priority_level: "low" },
            { id: 196, customer_id: 105, product_id: 6, request_time: new Date("2023-05-12T16:25:29Z"), issue_description: "A routine report was confirmed the same day.", status: "open", priority_level: "low" },
            { id: 197, customer_id: 86, product_id: 13, request_time: new Date("2023-12-21T14:42:49Z"), issue_description: "A duplicate item was confirmed the same day.", status: "closed", priority_level: "high" },
            { id: 198, customer_id: 128, product_id: 14, request_time: new Date("2023-12-30T14:50:33Z"), issue_description: "Flagged as manual. The supplier resolved the session.", status: "pending", priority_level: "medium" },
            { id: 199, customer_id: 32, product_id: 17, request_time: new Date("2023-06-06T21:07:28Z"), issue_description: "The claim was confirmed after a routine check.", status: "pending", priority_level: "medium" },
            { id: 200, customer_id: 37, product_id: 2, request_time: new Date("2023-06-30T21:07:47Z"), issue_description: "The courier confirmed the details and the booking was rescheduled.", status: "closed", priority_level: "low" },
        ],
    });
    await prisma.responses.createMany({
        data: [
            { id: 1, request_id: 174, agent_id: 7, response_time: "50.59", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "59.67" },
            { id: 2, request_id: 106, agent_id: 6, response_time: "36.74", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "100.32" },
            { id: 3, request_id: 2, agent_id: 14, response_time: "63.49", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "104.49" },
            { id: 4, request_id: 176, agent_id: 16, response_time: "35.45", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "1.42" },
            { id: 5, request_id: 115, agent_id: 2, response_time: null, resolution_outcome: "Unresolved", escalation_reason: "agent_discretion", resolution_time: "1.57" },
            { id: 6, request_id: 128, agent_id: 5, response_time: "58.92", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "13.99" },
            { id: 7, request_id: 173, agent_id: 21, response_time: "67.41", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "3.13" },
            { id: 8, request_id: 166, agent_id: 1, response_time: "62.36", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "6.48" },
            { id: 9, request_id: 12, agent_id: 15, response_time: "61.36", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "1.52" },
            { id: 10, request_id: 28, agent_id: 23, response_time: null, resolution_outcome: "Unresolved", escalation_reason: "customer_request", resolution_time: "57.66" },
            { id: 11, request_id: 157, agent_id: 23, response_time: "45.34", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "17.07" },
            { id: 12, request_id: 80, agent_id: 24, response_time: "66.47", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "94.29" },
            { id: 13, request_id: 139, agent_id: 10, response_time: "70.60", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "54.83" },
            { id: 14, request_id: 1, agent_id: 22, response_time: "75.08", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "1.00" },
            { id: 15, request_id: 120, agent_id: 13, response_time: "45.54", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "94.92" },
            { id: 16, request_id: 46, agent_id: 4, response_time: "68.97", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "8.27" },
            { id: 17, request_id: 192, agent_id: 4, response_time: "106.32", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "86.21" },
            { id: 18, request_id: 184, agent_id: 19, response_time: null, resolution_outcome: "Escalated", escalation_reason: "agent_discretion", resolution_time: "79.93" },
            { id: 19, request_id: 94, agent_id: 5, response_time: null, resolution_outcome: "Unresolved", escalation_reason: "customer_request", resolution_time: "112.90" },
            { id: 20, request_id: 39, agent_id: 18, response_time: null, resolution_outcome: "Unresolved", escalation_reason: "customer_request", resolution_time: "30.68" },
            { id: 21, request_id: 45, agent_id: 17, response_time: "55.31", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "116.26" },
            { id: 22, request_id: 108, agent_id: 6, response_time: null, resolution_outcome: "Escalated", escalation_reason: "technical_issue", resolution_time: "74.88" },
            { id: 23, request_id: 142, agent_id: 12, response_time: "94.15", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "3.06" },
            { id: 24, request_id: 167, agent_id: 14, response_time: null, resolution_outcome: "Escalated", escalation_reason: "technical_issue", resolution_time: "46.32" },
            { id: 25, request_id: 30, agent_id: 26, response_time: null, resolution_outcome: "Unresolved", escalation_reason: "customer_request", resolution_time: "9.71" },
            { id: 26, request_id: 62, agent_id: 9, response_time: "67.34", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "9.25" },
            { id: 27, request_id: 107, agent_id: 30, response_time: null, resolution_outcome: "Escalated", escalation_reason: "technical_issue", resolution_time: "79.22" },
            { id: 28, request_id: 63, agent_id: 9, response_time: "52.96", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "2.49" },
            { id: 29, request_id: 40, agent_id: 6, response_time: "65.48", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "6.17" },
            { id: 30, request_id: 117, agent_id: 17, response_time: "77.10", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "26.91" },
            { id: 31, request_id: 27, agent_id: 16, response_time: "62.67", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "91.97" },
            { id: 32, request_id: 80, agent_id: 14, response_time: "40.70", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "105.92" },
            { id: 33, request_id: 127, agent_id: 9, response_time: "61.59", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "1.42" },
            { id: 34, request_id: 89, agent_id: 29, response_time: "43.68", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "1.46" },
            { id: 35, request_id: 8, agent_id: 1, response_time: null, resolution_outcome: "Unresolved", escalation_reason: "technical_issue", resolution_time: "8.27" },
            { id: 36, request_id: 84, agent_id: 30, response_time: "65.00", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "17.65" },
            { id: 37, request_id: 158, agent_id: 21, response_time: "65.37", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "69.41" },
            { id: 38, request_id: 56, agent_id: 11, response_time: null, resolution_outcome: "Escalated", escalation_reason: "customer_request", resolution_time: "6.91" },
            { id: 39, request_id: 134, agent_id: 4, response_time: "72.06", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "3.34" },
            { id: 40, request_id: 118, agent_id: 13, response_time: "59.53", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "6.55" },
            { id: 41, request_id: 130, agent_id: 10, response_time: null, resolution_outcome: "Unresolved", escalation_reason: "customer_request", resolution_time: "6.32" },
            { id: 42, request_id: 43, agent_id: 12, response_time: "73.71", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "53.93" },
            { id: 43, request_id: 119, agent_id: 15, response_time: "91.81", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "1.04" },
            { id: 44, request_id: 3, agent_id: 7, response_time: "59.04", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "51.71" },
            { id: 45, request_id: 115, agent_id: 6, response_time: null, resolution_outcome: "Unresolved", escalation_reason: "technical_issue", resolution_time: "92.71" },
            { id: 46, request_id: 183, agent_id: 9, response_time: "29.90", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "71.78" },
            { id: 47, request_id: 115, agent_id: 9, response_time: "73.83", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "93.56" },
            { id: 48, request_id: 189, agent_id: 5, response_time: "72.43", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "30.79" },
            { id: 49, request_id: 117, agent_id: 8, response_time: "39.21", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "116.31" },
            { id: 50, request_id: 76, agent_id: 4, response_time: "56.29", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "17.03" },
            { id: 51, request_id: 68, agent_id: 19, response_time: "59.38", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "11.74" },
            { id: 52, request_id: 200, agent_id: 15, response_time: "58.91", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "7.45" },
            { id: 53, request_id: 168, agent_id: 1, response_time: null, resolution_outcome: "Escalated", escalation_reason: "technical_issue", resolution_time: "25.60" },
            { id: 54, request_id: 82, agent_id: 25, response_time: "59.42", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "26.92" },
            { id: 55, request_id: 87, agent_id: 12, response_time: "63.89", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "1.01" },
            { id: 56, request_id: 142, agent_id: 30, response_time: "61.33", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "1.04" },
            { id: 57, request_id: 176, agent_id: 21, response_time: "55.42", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "26.17" },
            { id: 58, request_id: 78, agent_id: 1, response_time: "65.35", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "1.27" },
            { id: 59, request_id: 5, agent_id: 8, response_time: "53.65", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "7.96" },
            { id: 60, request_id: 31, agent_id: 28, response_time: "54.87", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "19.63" },
            { id: 61, request_id: 121, agent_id: 25, response_time: null, resolution_outcome: "Escalated", escalation_reason: "customer_request", resolution_time: "58.14" },
            { id: 62, request_id: 145, agent_id: 14, response_time: "51.15", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "62.30" },
            { id: 63, request_id: 93, agent_id: 1, response_time: "47.12", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "39.58" },
            { id: 64, request_id: 72, agent_id: 24, response_time: "77.21", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "4.03" },
            { id: 65, request_id: 124, agent_id: 25, response_time: "73.94", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "27.37" },
            { id: 66, request_id: 81, agent_id: 14, response_time: "64.51", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "9.08" },
            { id: 67, request_id: 72, agent_id: 10, response_time: "68.03", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "2.86" },
            { id: 68, request_id: 113, agent_id: 24, response_time: "36.03", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "97.05" },
            { id: 69, request_id: 170, agent_id: 22, response_time: "61.85", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "17.63" },
            { id: 70, request_id: 109, agent_id: 10, response_time: "56.27", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "1.63" },
            { id: 71, request_id: 6, agent_id: 4, response_time: "62.02", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "58.77" },
            { id: 72, request_id: 27, agent_id: 10, response_time: "74.47", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "108.33" },
            { id: 73, request_id: 81, agent_id: 15, response_time: null, resolution_outcome: "Escalated", escalation_reason: "customer_request", resolution_time: "35.61" },
            { id: 74, request_id: 150, agent_id: 19, response_time: null, resolution_outcome: "Escalated", escalation_reason: "technical_issue", resolution_time: "5.01" },
            { id: 75, request_id: 139, agent_id: 1, response_time: "25.56", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "41.37" },
            { id: 76, request_id: 107, agent_id: 23, response_time: "45.17", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "1.42" },
            { id: 77, request_id: 119, agent_id: 21, response_time: "88.89", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "50.51" },
            { id: 78, request_id: 77, agent_id: 13, response_time: "64.57", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "6.86" },
            { id: 79, request_id: 53, agent_id: 26, response_time: "35.59", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "68.50" },
            { id: 80, request_id: 19, agent_id: 25, response_time: "62.27", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "23.47" },
            { id: 81, request_id: 184, agent_id: 5, response_time: "54.68", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "103.87" },
            { id: 82, request_id: 58, agent_id: 9, response_time: "30.89", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "73.85" },
            { id: 83, request_id: 30, agent_id: 19, response_time: null, resolution_outcome: "Unresolved", escalation_reason: "customer_request", resolution_time: "4.52" },
            { id: 84, request_id: 195, agent_id: 7, response_time: null, resolution_outcome: "Unresolved", escalation_reason: "technical_issue", resolution_time: "26.00" },
            { id: 85, request_id: 197, agent_id: 18, response_time: "65.60", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "1.04" },
            { id: 86, request_id: 26, agent_id: 17, response_time: "105.03", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "108.21" },
            { id: 87, request_id: 147, agent_id: 9, response_time: "39.89", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "2.78" },
            { id: 88, request_id: 80, agent_id: 24, response_time: "59.20", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "1.66" },
            { id: 89, request_id: 144, agent_id: 2, response_time: "78.98", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "4.15" },
            { id: 90, request_id: 194, agent_id: 4, response_time: null, resolution_outcome: "Escalated", escalation_reason: "technical_issue", resolution_time: "35.28" },
            { id: 91, request_id: 116, agent_id: 18, response_time: null, resolution_outcome: "Unresolved", escalation_reason: "agent_discretion", resolution_time: "10.70" },
            { id: 92, request_id: 80, agent_id: 6, response_time: null, resolution_outcome: "Unresolved", escalation_reason: "technical_issue", resolution_time: "4.10" },
            { id: 93, request_id: 32, agent_id: 26, response_time: "55.17", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "34.48" },
            { id: 94, request_id: 42, agent_id: 11, response_time: null, resolution_outcome: "Escalated", escalation_reason: "technical_issue", resolution_time: "14.42" },
            { id: 95, request_id: 105, agent_id: 5, response_time: "25.37", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "4.42" },
            { id: 96, request_id: 46, agent_id: 17, response_time: "92.10", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "34.66" },
            { id: 97, request_id: 74, agent_id: 19, response_time: "49.99", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "13.49" },
            { id: 98, request_id: 130, agent_id: 4, response_time: "32.31", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "15.75" },
            { id: 99, request_id: 137, agent_id: 2, response_time: "53.84", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "17.98" },
            { id: 100, request_id: 37, agent_id: 9, response_time: "81.05", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "55.44" },
            { id: 101, request_id: 151, agent_id: 13, response_time: "109.14", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "4.89" },
            { id: 102, request_id: 96, agent_id: 20, response_time: null, resolution_outcome: "Escalated", escalation_reason: "technical_issue", resolution_time: "2.26" },
            { id: 103, request_id: 179, agent_id: 17, response_time: "50.41", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "97.96" },
            { id: 104, request_id: 189, agent_id: 17, response_time: null, resolution_outcome: "Escalated", escalation_reason: "customer_request", resolution_time: "106.83" },
            { id: 105, request_id: 131, agent_id: 28, response_time: "59.01", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "81.64" },
            { id: 106, request_id: 129, agent_id: 16, response_time: "34.37", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "44.81" },
            { id: 107, request_id: 32, agent_id: 28, response_time: null, resolution_outcome: "Escalated", escalation_reason: "technical_issue", resolution_time: "1.36" },
            { id: 108, request_id: 175, agent_id: 19, response_time: null, resolution_outcome: "Escalated", escalation_reason: "technical_issue", resolution_time: "1.36" },
            { id: 109, request_id: 80, agent_id: 30, response_time: "53.31", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "1.61" },
            { id: 110, request_id: 93, agent_id: 13, response_time: "71.01", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "22.37" },
            { id: 111, request_id: 180, agent_id: 15, response_time: "64.99", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "10.07" },
            { id: 112, request_id: 175, agent_id: 3, response_time: "54.08", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "6.89" },
            { id: 113, request_id: 187, agent_id: 10, response_time: "54.68", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "118.55" },
            { id: 114, request_id: 118, agent_id: 16, response_time: null, resolution_outcome: "Escalated", escalation_reason: "agent_discretion", resolution_time: "5.93" },
            { id: 115, request_id: 169, agent_id: 17, response_time: "54.66", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "2.20" },
            { id: 116, request_id: 56, agent_id: 7, response_time: null, resolution_outcome: "Unresolved", escalation_reason: "customer_request", resolution_time: "39.84" },
            { id: 117, request_id: 123, agent_id: 7, response_time: null, resolution_outcome: "Unresolved", escalation_reason: "technical_issue", resolution_time: "24.34" },
            { id: 118, request_id: 68, agent_id: 4, response_time: "69.81", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "26.86" },
            { id: 119, request_id: 50, agent_id: 18, response_time: "73.95", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "50.93" },
            { id: 120, request_id: 28, agent_id: 22, response_time: "82.84", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "18.70" },
            { id: 121, request_id: 22, agent_id: 20, response_time: "24.87", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "10.94" },
            { id: 122, request_id: 199, agent_id: 19, response_time: "57.86", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "35.37" },
            { id: 123, request_id: 100, agent_id: 19, response_time: "87.94", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "21.47" },
            { id: 124, request_id: 30, agent_id: 16, response_time: "67.91", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "45.70" },
            { id: 125, request_id: 90, agent_id: 26, response_time: null, resolution_outcome: "Unresolved", escalation_reason: "agent_discretion", resolution_time: "11.18" },
            { id: 126, request_id: 50, agent_id: 3, response_time: "37.15", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "2.12" },
            { id: 127, request_id: 74, agent_id: 14, response_time: "76.80", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "55.90" },
            { id: 128, request_id: 186, agent_id: 27, response_time: "65.60", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "2.35" },
            { id: 129, request_id: 17, agent_id: 4, response_time: null, resolution_outcome: "Unresolved", escalation_reason: "technical_issue", resolution_time: "3.21" },
            { id: 130, request_id: 70, agent_id: 10, response_time: "61.50", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "26.03" },
            { id: 131, request_id: 11, agent_id: 6, response_time: "80.96", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "110.26" },
            { id: 132, request_id: 156, agent_id: 17, response_time: null, resolution_outcome: "Unresolved", escalation_reason: "customer_request", resolution_time: "61.78" },
            { id: 133, request_id: 181, agent_id: 19, response_time: "68.04", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "13.86" },
            { id: 134, request_id: 52, agent_id: 15, response_time: "71.59", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "24.59" },
            { id: 135, request_id: 189, agent_id: 28, response_time: "48.99", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "86.45" },
            { id: 136, request_id: 127, agent_id: 2, response_time: "77.83", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "83.18" },
            { id: 137, request_id: 86, agent_id: 20, response_time: "54.84", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "5.43" },
            { id: 138, request_id: 70, agent_id: 29, response_time: null, resolution_outcome: "Escalated", escalation_reason: "technical_issue", resolution_time: "83.41" },
            { id: 139, request_id: 72, agent_id: 13, response_time: null, resolution_outcome: "Unresolved", escalation_reason: "technical_issue", resolution_time: "54.44" },
            { id: 140, request_id: 54, agent_id: 28, response_time: "69.49", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "2.18" },
            { id: 141, request_id: 84, agent_id: 25, response_time: "21.06", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "22.08" },
            { id: 142, request_id: 21, agent_id: 25, response_time: null, resolution_outcome: "Unresolved", escalation_reason: "agent_discretion", resolution_time: "111.17" },
            { id: 143, request_id: 38, agent_id: 3, response_time: "46.41", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "7.98" },
            { id: 144, request_id: 3, agent_id: 19, response_time: "46.50", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "72.72" },
            { id: 145, request_id: 40, agent_id: 6, response_time: "63.09", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "25.83" },
            { id: 146, request_id: 195, agent_id: 23, response_time: "57.33", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "14.43" },
            { id: 147, request_id: 176, agent_id: 27, response_time: "34.81", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "19.99" },
            { id: 148, request_id: 171, agent_id: 11, response_time: "74.26", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "30.87" },
            { id: 149, request_id: 175, agent_id: 24, response_time: "45.91", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "53.83" },
            { id: 150, request_id: 59, agent_id: 18, response_time: "82.23", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "11.13" },
            { id: 151, request_id: 67, agent_id: 10, response_time: "31.84", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "23.92" },
            { id: 152, request_id: 23, agent_id: 16, response_time: null, resolution_outcome: "Escalated", escalation_reason: "agent_discretion", resolution_time: "5.45" },
            { id: 153, request_id: 108, agent_id: 28, response_time: "44.47", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "117.18" },
            { id: 154, request_id: 31, agent_id: 6, response_time: "68.56", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "73.36" },
            { id: 155, request_id: 47, agent_id: 29, response_time: "48.31", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "55.24" },
            { id: 156, request_id: 155, agent_id: 3, response_time: "32.75", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "8.47" },
            { id: 157, request_id: 193, agent_id: 9, response_time: null, resolution_outcome: "Escalated", escalation_reason: "customer_request", resolution_time: "26.15" },
            { id: 158, request_id: 135, agent_id: 1, response_time: "81.92", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "112.18" },
            { id: 159, request_id: 132, agent_id: 2, response_time: "49.53", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "99.89" },
            { id: 160, request_id: 161, agent_id: 7, response_time: "63.51", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "20.64" },
            { id: 161, request_id: 152, agent_id: 24, response_time: "78.03", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "15.17" },
            { id: 162, request_id: 187, agent_id: 1, response_time: "52.09", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "9.35" },
            { id: 163, request_id: 21, agent_id: 8, response_time: null, resolution_outcome: "Escalated", escalation_reason: "customer_request", resolution_time: "10.60" },
            { id: 164, request_id: 42, agent_id: 29, response_time: "41.51", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "96.01" },
            { id: 165, request_id: 31, agent_id: 14, response_time: "46.34", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "2.05" },
            { id: 166, request_id: 153, agent_id: 30, response_time: "65.02", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "1.02" },
            { id: 167, request_id: 70, agent_id: 24, response_time: "79.20", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "22.61" },
            { id: 168, request_id: 49, agent_id: 14, response_time: null, resolution_outcome: "Unresolved", escalation_reason: "customer_request", resolution_time: "47.45" },
            { id: 169, request_id: 113, agent_id: 9, response_time: "67.32", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "1.13" },
            { id: 170, request_id: 171, agent_id: 13, response_time: "62.40", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "1.07" },
            { id: 171, request_id: 28, agent_id: 13, response_time: "52.04", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "45.90" },
            { id: 172, request_id: 47, agent_id: 7, response_time: "56.01", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "1.01" },
            { id: 173, request_id: 10, agent_id: 10, response_time: null, resolution_outcome: "Escalated", escalation_reason: "technical_issue", resolution_time: "40.96" },
            { id: 174, request_id: 97, agent_id: 27, response_time: "54.25", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "68.39" },
            { id: 175, request_id: 85, agent_id: 3, response_time: "37.96", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "48.00" },
            { id: 176, request_id: 43, agent_id: 8, response_time: null, resolution_outcome: "Unresolved", escalation_reason: "technical_issue", resolution_time: "87.09" },
            { id: 177, request_id: 164, agent_id: 6, response_time: "63.78", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "23.46" },
            { id: 178, request_id: 91, agent_id: 8, response_time: "54.92", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "92.64" },
            { id: 179, request_id: 140, agent_id: 1, response_time: "65.91", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "1.57" },
            { id: 180, request_id: 26, agent_id: 10, response_time: "55.33", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "1.02" },
            { id: 181, request_id: 126, agent_id: 23, response_time: "56.28", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "74.29" },
            { id: 182, request_id: 58, agent_id: 8, response_time: "65.00", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "41.85" },
            { id: 183, request_id: 5, agent_id: 21, response_time: "78.68", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "27.29" },
            { id: 184, request_id: 98, agent_id: 29, response_time: "58.96", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "1.65" },
            { id: 185, request_id: 99, agent_id: 29, response_time: "58.46", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "15.25" },
            { id: 186, request_id: 167, agent_id: 4, response_time: "64.15", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "45.08" },
            { id: 187, request_id: 10, agent_id: 20, response_time: "48.70", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "25.28" },
            { id: 188, request_id: 185, agent_id: 18, response_time: null, resolution_outcome: "Escalated", escalation_reason: "customer_request", resolution_time: "67.90" },
            { id: 189, request_id: 24, agent_id: 27, response_time: "75.26", resolution_outcome: "Resolved", escalation_reason: "customer_request", resolution_time: "4.46" },
            { id: 190, request_id: 50, agent_id: 7, response_time: null, resolution_outcome: "Escalated", escalation_reason: "agent_discretion", resolution_time: "77.05" },
            { id: 191, request_id: 126, agent_id: 6, response_time: "41.32", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "76.57" },
            { id: 192, request_id: 110, agent_id: 15, response_time: "23.90", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "1.46" },
            { id: 193, request_id: 107, agent_id: 4, response_time: "56.00", resolution_outcome: "Resolved", escalation_reason: "agent_discretion", resolution_time: "29.49" },
            { id: 194, request_id: 39, agent_id: 30, response_time: "52.88", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "36.16" },
            { id: 195, request_id: 164, agent_id: 24, response_time: "65.69", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "8.83" },
            { id: 196, request_id: 38, agent_id: 23, response_time: null, resolution_outcome: "Escalated", escalation_reason: "technical_issue", resolution_time: "11.19" },
            { id: 197, request_id: 95, agent_id: 4, response_time: null, resolution_outcome: "Unresolved", escalation_reason: "agent_discretion", resolution_time: "65.21" },
            { id: 198, request_id: 179, agent_id: 1, response_time: "64.07", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "95.36" },
            { id: 199, request_id: 140, agent_id: 5, response_time: "66.19", resolution_outcome: "Resolved", escalation_reason: "technical_issue", resolution_time: "77.13" },
            { id: 200, request_id: 25, agent_id: 28, response_time: null, resolution_outcome: "Unresolved", escalation_reason: "technical_issue", resolution_time: "26.35" },
        ],
    });
}

main()
    .then(() => prisma.$disconnect())
    .catch(async error => {
        console.error(error);
        await prisma.$disconnect();
        process.exit(1);
    });