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"region": "North America", "surveillance_level": "medium" }, { "id": 93, "name": "Point", "coordinates": { "latitude": 56.43, "longitude": 33.71 }, "region": "North America", "surveillance_level": "low" }, { "id": 94, "name": "Region City", "coordinates": { "latitude": -2.79, "longitude": -39.66 }, "region": "South America", "surveillance_level": "medium" }, { "id": 95, "name": "Unit Division", "coordinates": { "latitude": -26.09, "longitude": 178.05 }, "region": "North America", "surveillance_level": "low" }, { "id": 96, "name": "Field City Region", "coordinates": { "latitude": -34.32, "longitude": 139.57 }, "region": "Europe", "surveillance_level": "medium" }, { "id": 97, "name": "Sector", "coordinates": { "latitude": -47.62, "longitude": -152.99 }, "region": "South America", "surveillance_level": "low" }, { "id": 98, "name": "Point", "coordinates": { "latitude": 69.62, "longitude": 170.55 }, "region": "Africa", "surveillance_level": "low" }, { "id": 99, "name": "Center", "coordinates": { "latitude": -85.63, "longitude": -178.66 }, "region": "Asia", "surveillance_level": "high" }, { "id": 100, "name": "Complex Site", "coordinates": { "latitude": 30.8, "longitude": 53.8 }, "region": "Asia", "surveillance_level": "high" } ], "deployments": [ { "id": 1, "faction_id": 50, "location_id": 9, "date": "2022-07-31 14:13:17", "status": "active", "mission_type": "reconnaissance" }, { "id": 2, "faction_id": 18, "location_id": 33, "date": "2023-07-25 11:14:40", "status": "completed", "mission_type": "intervention" }, { "id": 3, "faction_id": 41, "location_id": 50, "date": "2023-02-17 09:07:02", "status": "completed", "mission_type": "intervention" }, { "id": 4, "faction_id": 48, "location_id": 91, "date": "2021-10-02 13:00:04", "status": "active", "mission_type": "intervention" }, { "id": 5, "faction_id": 25, "location_id": 41, "date": "2021-05-05 09:22:23", "status": "failed", "mission_type": "reconnaissance" }, { "id": 6, "faction_id": 31, "location_id": 49, "date": "2023-06-22 18:50:23", "status": "active", "mission_type": "support" }, { "id": 7, "faction_id": 27, "location_id": 81, "date": "2022-06-18 15:36:14", "status": "active", "mission_type": "support" }, { "id": 8, "faction_id": 8, "location_id": 3, "date": "2023-08-13 14:16:22", "status": "active", "mission_type": "reconnaissance" }, { "id": 9, "faction_id": 1, "location_id": 55, "date": "2021-05-20 10:24:22", "status": "active", "mission_type": "support" }, { "id": 10, "faction_id": 33, "location_id": 68, "date": "2023-04-14 11:07:49", "status": "failed", "mission_type": "intervention" }, { "id": 11, "faction_id": 40, "location_id": 81, "date": "2023-11-12 10:12:22", "status": "completed", "mission_type": "reconnaissance" }, { "id": 12, "faction_id": 8, "location_id": 98, "date": "2022-02-26 16:00:38", "status": "active", "mission_type": "intervention" }, { "id": 13, "faction_id": 7, "location_id": 82, "date": "2022-03-01 13:59:10", "status": "completed", "mission_type": "reconnaissance" }, { "id": 14, "faction_id": 30, "location_id": 9, "date": "2022-04-10 14:38:49", "status": "completed", "mission_type": "reconnaissance" }, { "id": 15, "faction_id": 23, "location_id": 26, "date": "2022-04-15 17:58:44", "status": "completed", "mission_type": "reconnaissance" }, { "id": 16, "faction_id": 49, "location_id": 48, "date": "2021-07-16 13:32:48", "status": "active", "mission_type": "reconnaissance" }, { "id": 17, "faction_id": 40, "location_id": 73, "date": "2023-01-27 15:06:11", "status": "completed", "mission_type": "reconnaissance" }, { "id": 18, "faction_id": 34, "location_id": 2, "date": "2022-04-24 08:58:20", "status": "active", "mission_type": "reconnaissance" }, { "id": 19, "faction_id": 12, "location_id": 100, "date": "2022-02-13 09:51:58", "status": "active", "mission_type": "intervention" }, { "id": 20, "faction_id": 29, "location_id": 68, "date": "2021-09-18 14:05:39", "status": "active", "mission_type": "intervention" }, { "id": 21, "faction_id": 9, "location_id": 5, "date": "2023-02-27 20:33:10", "status": "active", "mission_type": "reconnaissance" }, { "id": 22, "faction_id": 37, "location_id": 52, "date": "2023-07-17 08:41:41", "status": "active", "mission_type": "intervention" }, { "id": 23, "faction_id": 43, "location_id": 64, "date": "2023-05-14 10:43:16", "status": "completed", "mission_type": "intervention" }, { "id": 24, "faction_id": 33, "location_id": 67, "date": "2022-11-10 17:19:56", "status": "completed", "mission_type": "intervention" }, { "id": 25, "faction_id": 44, "location_id": 38, "date": "2023-06-22 15:41:50", "status": "active", "mission_type": "intervention" }, { "id": 26, "faction_id": 28, "location_id": 60, "date": "2022-02-27 19:15:50", "status": "active", "mission_type": "intervention" }, { "id": 27, "faction_id": 43, "location_id": 33, "date": "2022-08-10 11:15:42", "status": "active", "mission_type": "intervention" }, { "id": 28, "faction_id": 3, "location_id": 3, "date": "2023-12-18 10:51:47", "status": "completed", "mission_type": "reconnaissance" }, { "id": 29, "faction_id": 2, "location_id": 25, "date": "2023-10-31 09:19:57", "status": "active", "mission_type": "reconnaissance" }, { "id": 30, "faction_id": 36, "location_id": 4, "date": "2021-02-04 15:57:18", "status": "completed", "mission_type": "intervention" }, { "id": 31, "faction_id": 10, "location_id": 86, "date": "2021-06-20 09:03:53", "status": "failed", "mission_type": "intervention" }, { "id": 32, "faction_id": 14, "location_id": 9, "date": "2022-12-06 14:58:11", "status": "completed", "mission_type": "support" }, { "id": 33, "faction_id": 45, "location_id": 42, "date": "2023-07-30 16:44:00", "status": "active", "mission_type": "support" }, { "id": 34, "faction_id": 26, "location_id": 55, "date": "2021-04-16 16:43:51", "status": "completed", "mission_type": "intervention" }, { "id": 35, "faction_id": 36, "location_id": 19, "date": "2023-12-09 14:09:56", "status": "active", "mission_type": "intervention" }, { "id": 36, "faction_id": 3, "location_id": 54, "date": "2023-03-02 07:44:50", "status": "completed", "mission_type": "support" }, { "id": 37, "faction_id": 11, "location_id": 60, "date": "2023-02-13 11:26:50", "status": "active", "mission_type": "reconnaissance" }, { "id": 38, "faction_id": 8, "location_id": 10, "date": "2021-03-25 16:07:08", "status": "active", "mission_type": "reconnaissance" }, { "id": 39, "faction_id": 6, "location_id": 25, "date": "2021-09-16 05:25:25", "status": "completed", "mission_type": "reconnaissance" }, { "id": 40, "faction_id": 25, "location_id": 88, "date": "2021-01-22 10:07:50", "status": "active", "mission_type": "support" }, { "id": 41, "faction_id": 13, "location_id": 8, "date": "2021-07-30 20:20:46", "status": "active", "mission_type": "support" }, { "id": 42, "faction_id": 21, "location_id": 8, "date": "2021-12-05 15:15:20", "status": "active", "mission_type": "intervention" }, { "id": 43, "faction_id": 3, "location_id": 10, "date": "2022-08-25 10:03:36", "status": "completed", "mission_type": "intervention" }, { "id": 44, "faction_id": 29, "location_id": 49, "date": "2021-12-10 10:23:52", "status": "active", "mission_type": "intervention" }, { "id": 45, "faction_id": 33, "location_id": 49, "date": "2021-09-01 12:09:21", "status": "completed", "mission_type": "reconnaissance" }, { "id": 46, "faction_id": 33, "location_id": 52, "date": "2022-06-17 14:27:23", "status": "active", "mission_type": "reconnaissance" }, { "id": 47, "faction_id": 44, "location_id": 24, "date": "2022-08-14 10:10:05", "status": "active", "mission_type": "reconnaissance" }, { "id": 48, "faction_id": 4, "location_id": 24, "date": "2022-01-03 08:04:01", "status": "completed", "mission_type": "intervention" }, { "id": 49, "faction_id": 45, "location_id": 56, "date": "2022-04-30 15:51:04", "status": "active", "mission_type": "intervention" }, { "id": 50, "faction_id": 25, "location_id": 14, "date": "2023-12-17 16:02:58", "status": "active", "mission_type": "support" }, { "id": 51, "faction_id": 38, "location_id": 6, "date": "2021-06-23 17:41:18", "status": "active", "mission_type": "reconnaissance" }, { "id": 52, "faction_id": 2, "location_id": 92, "date": "2022-10-20 14:21:15", "status": "completed", "mission_type": "support" }, { "id": 53, "faction_id": 2, "location_id": 54, "date": "2023-11-27 13:47:48", "status": "active", "mission_type": "reconnaissance" }, { "id": 54, "faction_id": 44, "location_id": 81, "date": "2021-10-11 09:24:36", "status": "active", "mission_type": "reconnaissance" }, { "id": 55, "faction_id": 19, "location_id": 16, "date": "2023-08-25 19:17:53", "status": "active", "mission_type": "reconnaissance" }, { "id": 56, "faction_id": 39, "location_id": 51, "date": "2023-04-17 20:25:19", "status": "active", "mission_type": "intervention" }, { "id": 57, "faction_id": 8, "location_id": 76, "date": "2022-11-08 12:16:12", "status": "active", "mission_type": "intervention" }, { "id": 58, "faction_id": 18, "location_id": 75, "date": "2021-07-02 10:05:53", "status": "active", "mission_type": "reconnaissance" }, { "id": 59, "faction_id": 34, "location_id": 7, "date": "2021-09-24 10:46:43", "status": "active", "mission_type": "intervention" }, { "id": 60, "faction_id": 21, "location_id": 17, "date": "2021-11-18 10:26:42", "status": "active", "mission_type": "reconnaissance" }, { "id": 61, "faction_id": 5, "location_id": 89, "date": "2022-02-12 13:06:46", "status": "active", "mission_type": "reconnaissance" }, { "id": 62, "faction_id": 13, "location_id": 2, "date": "2022-09-01 13:51:47", "status": "completed", "mission_type": "intervention" }, { "id": 63, "faction_id": 46, "location_id": 95, "date": "2023-12-01 14:48:04", "status": "active", "mission_type": "reconnaissance" }, { "id": 64, "faction_id": 16, "location_id": 82, "date": "2022-09-10 17:29:10", "status": "completed", "mission_type": "support" }, { "id": 65, "faction_id": 20, "location_id": 62, "date": "2021-01-20 08:50:17", "status": "completed", "mission_type": "intervention" }, { "id": 66, "faction_id": 14, "location_id": 85, "date": "2023-01-16 16:46:31", "status": "completed", "mission_type": "support" }, { "id": 67, "faction_id": 7, "location_id": 50, "date": "2022-05-11 10:14:53", "status": "active", "mission_type": "intervention" }, { "id": 68, "faction_id": 23, "location_id": 54, "date": "2023-05-15 15:16:04", "status": "active", "mission_type": "intervention" }, { "id": 69, "faction_id": 6, "location_id": 100, "date": "2023-12-04 17:03:58", "status": "active", "mission_type": "reconnaissance" }, { "id": 70, "faction_id": 40, "location_id": 18, "date": "2021-04-11 08:30:28", "status": "active", "mission_type": "support" }, { "id": 71, "faction_id": 33, "location_id": 82, "date": "2022-01-17 19:23:25", "status": "completed", "mission_type": "reconnaissance" }, { "id": 72, "faction_id": 48, "location_id": 61, "date": "2022-06-16 10:20:16", "status": "completed", "mission_type": "intervention" }, { "id": 73, "faction_id": 44, "location_id": 20, "date": "2021-05-03 09:02:49", "status": "failed", "mission_type": "intervention" }, { "id": 74, "faction_id": 18, "location_id": 76, "date": "2023-07-08 14:34:14", "status": "active", "mission_type": "support" }, { "id": 75, "faction_id": 2, "location_id": 74, "date": "2022-05-30 14:21:16", "status": "completed", "mission_type": "intervention" }, { "id": 76, "faction_id": 6, "location_id": 79, "date": "2021-12-16 08:59:11", "status": "completed", "mission_type": "reconnaissance" }, { "id": 77, "faction_id": 34, "location_id": 6, "date": "2022-06-12 15:48:09", "status": "completed", "mission_type": "reconnaissance" }, { "id": 78, "faction_id": 16, "location_id": 2, "date": "2023-11-28 11:58:01", "status": "failed", "mission_type": "reconnaissance" }, { "id": 79, "faction_id": 22, "location_id": 100, "date": "2021-02-12 16:50:50", "status": "failed", "mission_type": "intervention" }, { "id": 80, "faction_id": 19, "location_id": 7, "date": "2023-10-17 15:27:54", "status": "active", "mission_type": "intervention" } ], "incidents": [ { "id": 1, "location_id": 41, "faction_id": 20, "description": "The courier asked for a change and the item was delayed.", "date": "2022-09-10 17:51:57", "severity": "minor", "outcome": "contained" }, { "id": 2, "location_id": 8, "faction_id": 47, "description": "The reviewer asked for a change and the appointment was resolved.", "date": "2021-07-01 18:11:34", "severity": "severe", "outcome": "resolved" }, { "id": 3, "location_id": 15, "faction_id": 9, "description": "The report was updated — repeat case, no further action.", "date": "2020-04-18 14:21:52", "severity": "minor", "outcome": "contained" }, { "id": 4, "location_id": 71, "faction_id": 17, "description": "The request was escalated after a partial check.", "date": "2020-07-08 14:31:39", "severity": "minor", "outcome": "escalated" }, { "id": 5, "location_id": 66, "faction_id": 1, "description": "A duplicate report was replaced the same day.", "date": "2020-01-12 17:00:30", "severity": "minor", "outcome": "escalated" }, { "id": 6, "location_id": 73, "faction_id": 50, "description": "The account was delayed after a repeat check.", "date": "2023-09-28 14:01:24", "severity": "moderate", "outcome": "escalated" }, { "id": 7, "location_id": 90, "faction_id": 30, "description": "Support asked for a change and the session was processed.", "date": "2021-06-25 08:18:41", "severity": "severe", "outcome": "escalated" }, { "id": 8, "location_id": 40, "faction_id": 18, "description": "An operator reported an automatic issue; the session was confirmed.", "date": "2023-01-23 08:07:49", "severity": "moderate", "outcome": "escalated" }, { "id": 9, "location_id": 68, "faction_id": 48, "description": "The order was rescheduled following a routine review.", "date": "2023-11-10 15:14:37", "severity": "severe", "outcome": "escalated" }, { "id": 10, "location_id": 40, "faction_id": 16, "description": "No response from the account owner, so the transfer was reopened.", "date": "2023-03-12 23:47:18", "severity": "moderate", "outcome": "resolved" }, { "id": 11, "location_id": 49, "faction_id": 45, "description": "The invoice was resolved following a manual review.", "date": "2020-08-06 02:21:54", "severity": "moderate", "outcome": "escalated" }, { "id": 12, "location_id": 66, "faction_id": 4, "description": "A standard follow-up: the payment was reviewed.", "date": "2023-12-20 10:45:17", "severity": "severe", "outcome": "contained" }, { "id": 13, "location_id": 65, "faction_id": 28, "description": "Support confirmed the details and the session was processed.", "date": "2023-07-06 19:24:02", "severity": "minor", "outcome": "contained" }, { "id": 14, "location_id": 25, "faction_id": 6, "description": "An operator confirmed the details and the request was replaced.", "date": "2023-10-26 19:24:08", "severity": "moderate", "outcome": "escalated" }, { "id": 15, "location_id": 12, "faction_id": 9, "description": "Flagged as urgent. The account owner escalated the order.", "date": "2021-05-29 07:13:31", "severity": "minor", "outcome": "resolved" }, { "id": 16, "location_id": 52, "faction_id": 27, "description": "An operator asked for a change and the booking was closed.", "date": "2023-09-29 11:35:39", "severity": "severe", "outcome": "contained" }, { "id": 17, "location_id": 52, "faction_id": 22, "description": "Flagged as urgent. The team closed the booking.", "date": "2023-10-19 18:26:10", "severity": "severe", "outcome": "resolved" }, { "id": 18, "location_id": 17, "faction_id": 13, "description": "The refund was resolved after a minor check.", "date": "2023-05-07 12:14:49", "severity": "minor", "outcome": "contained" }, { "id": 19, "location_id": 5, "faction_id": 23, "description": "Flagged as standard. The courier confirmed the order.", "date": "2021-11-10 09:04:56", "severity": "moderate", "outcome": "contained" }, { "id": 20, "location_id": 84, "faction_id": 50, "description": "The refund was resolved after a standard check.", "date": "2023-10-06 09:08:03", "severity": "minor", "outcome": "escalated" }, { "id": 21, "location_id": 66, "faction_id": 23, "description": "No response from the account owner, so the transfer was replaced.", "date": "2022-07-01 14:38:11", "severity": "moderate", "outcome": "escalated" }, { "id": 22, "location_id": 2, "faction_id": 6, "description": "The booking was cancelled after a routine check.", "date": "2021-10-06 15:18:17", "severity": "severe", "outcome": "resolved" }, { "id": 23, "location_id": 86, "faction_id": 16, "description": "A manual record was delayed the same day.", "date": "2022-08-17 10:54:20", "severity": "severe", "outcome": "resolved" }, { "id": 24, "location_id": 21, "faction_id": 19, "description": "The order was confirmed after a routine check.", "date": "2022-01-29 01:47:16", "severity": "moderate", "outcome": "contained" }, { "id": 25, "location_id": 83, "faction_id": 30, "description": "The shipment was completed after a late check.", "date": "2022-11-05 11:01:28", "severity": "minor", "outcome": "contained" }, { "id": 26, "location_id": 88, "faction_id": 26, "description": "A duplicate follow-up: the document was rescheduled.", "date": "2020-07-26 19:27:52", "severity": "severe", "outcome": "escalated" }, { "id": 27, "location_id": 87, "faction_id": 38, "description": "The request was replaced after a late check.", "date": "2022-10-23 21:12:37", "severity": "minor", "outcome": "contained" }, { "id": 28, "location_id": 56, "faction_id": 31, "description": "A routine follow-up: the delivery was resolved.", "date": "2022-04-26 00:31:02", "severity": "moderate", "outcome": "resolved" }, { "id": 29, "location_id": 3, "faction_id": 15, "description": "The customer reported a standard issue; the shipment was approved.", "date": "2020-02-23 20:38:23", "severity": "minor", "outcome": "contained" }, { "id": 30, "location_id": 54, "faction_id": 18, "description": "An incomplete item was rejected the same day.", "date": "2022-05-21 06:57:46", "severity": "minor", "outcome": "escalated" }, { "id": 31, "location_id": 58, "faction_id": 2, "description": "A routine follow-up: the shipment was reviewed.", "date": "2021-02-17 19:25:35", "severity": "minor", "outcome": "resolved" }, { "id": 32, "location_id": 96, "faction_id": 37, "description": "The session was rejected — incomplete case, no further action.", "date": "2022-07-15 16:49:36", "severity": "minor", "outcome": "resolved" }, { "id": 33, "location_id": 63, "faction_id": 47, "description": "The report was approved following a standard review.", "date": "2023-09-13 20:27:08", "severity": "minor", "outcome": "resolved" }, { "id": 34, "location_id": 89, "faction_id": 21, "description": "No response from the team, so the order was reviewed.", "date": "2022-04-14 11:10:33", "severity": "minor", "outcome": "escalated" }, { "id": 35, "location_id": 87, "faction_id": 48, "description": "The customer asked for a change and the request was refunded.", "date": "2022-06-06 10:23:39", "severity": "moderate", "outcome": "escalated" }, { "id": 36, "location_id": 51, "faction_id": 22, "description": "The ticket was rejected — automatic case, no further action.", "date": "2021-03-07 11:12:52", "severity": "minor", "outcome": "escalated" }, { "id": 37, "location_id": 28, "faction_id": 6, "description": "Flagged as unusual. The courier cancelled the document.", "date": "2023-10-25 12:30:42", "severity": "minor", "outcome": "contained" }, { "id": 38, "location_id": 54, "faction_id": 19, "description": "The booking was delayed — automatic case, no further action.", "date": "2023-10-02 19:13:38", "severity": "severe", "outcome": "escalated" }, { "id": 39, "location_id": 96, "faction_id": 45, "description": "An incomplete follow-up: the appointment was confirmed.", "date": "2021-06-15 19:52:42", "severity": "moderate", "outcome": "resolved" }, { "id": 40, "location_id": 71, "faction_id": 23, "description": "No response from an operator, so the account was replaced.", "date": "2021-05-12 03:02:30", "severity": "minor", "outcome": "escalated" }, { "id": 41, "location_id": 81, "faction_id": 3, "description": "Support asked for a change and the ticket was refunded.", "date": "2020-11-11 09:39:39", "severity": "minor", "outcome": "contained" }, { "id": 42, "location_id": 12, "faction_id": 48, "description": "The reviewer confirmed the details and the booking was reviewed.", "date": "2021-12-18 12:14:09", "severity": "minor", "outcome": "escalated" }, { "id": 43, "location_id": 95, "faction_id": 36, "description": "A routine follow-up: the account was approved.", "date": "2021-05-01 11:38:01", "severity": "severe", "outcome": "contained" }, { "id": 44, "location_id": 17, "faction_id": 32, "description": "The record was updated — standard case, no further action.", "date": "2020-06-04 09:38:44", "severity": "severe", "outcome": "contained" }, { "id": 45, "location_id": 61, "faction_id": 12, "description": "Flagged as urgent. The customer confirmed the document.", "date": "2022-07-08 21:56:33", "severity": "severe", "outcome": "contained" }, { "id": 46, "location_id": 18, "faction_id": 42, "description": "Support reported an incomplete issue; the transfer was approved.", "date": "2022-10-18 19:02:49", "severity": "minor", "outcome": "escalated" }, { "id": 47, "location_id": 27, "faction_id": 15, "description": "An unusual follow-up: the document was approved.", "date": "2021-07-02 00:32:44", "severity": "minor", "outcome": "contained" }, { "id": 48, "location_id": 78, "faction_id": 10, "description": "The invoice was escalated — standard case, no further action.", "date": "2023-08-02 19:40:43", "severity": "moderate", "outcome": "resolved" }, { "id": 49, "location_id": 42, "faction_id": 8, "description": "The item was rescheduled — incomplete case, no further action.", "date": "2021-03-26 20:56:58", "severity": "severe", "outcome": "contained" }, { "id": 50, "location_id": 15, "faction_id": 13, "description": "A routine appointment was updated the same day.", "date": "2022-06-10 17:16:31", "severity": "severe", "outcome": "contained" }, { "id": 51, "location_id": 98, "faction_id": 1, "description": "An urgent follow-up: the document was completed.", "date": "2021-03-23 08:01:12", "severity": "minor", "outcome": "resolved" }, { "id": 52, "location_id": 96, "faction_id": 3, "description": "An incomplete order was updated the same day.", "date": "2021-07-11 11:03:00", "severity": "minor", "outcome": "escalated" }, { "id": 53, "location_id": 33, "faction_id": 19, "description": "The reviewer reported a routine issue; the record was refunded.", "date": "2021-01-19 14:49:05", "severity": "minor", "outcome": "contained" }, { "id": 54, "location_id": 25, "faction_id": 43, "description": "A repeat follow-up: the refund was rejected.", "date": "2020-01-01 07:19:33", "severity": "moderate", "outcome": "contained" }, { "id": 55, "location_id": 78, "faction_id": 19, "description": "Flagged as unusual. The supplier confirmed the refund.", "date": "2022-09-28 22:19:36", "severity": "moderate", "outcome": "resolved" }, { "id": 56, "location_id": 22, "faction_id": 6, "description": "The claim was resolved — late case, no further action.", "date": "2021-12-20 07:35:25", "severity": "minor", "outcome": "escalated" }, { "id": 57, "location_id": 53, "faction_id": 39, "description": "The customer reported an urgent issue; the ticket was refunded.", "date": "2023-08-28 16:38:25", "severity": "severe", "outcome": "escalated" }, { "id": 58, "location_id": 69, "faction_id": 30, "description": "The invoice was updated after a partial check.", "date": "2023-01-12 20:57:49", "severity": "moderate", "outcome": "contained" }, { "id": 59, "location_id": 48, "faction_id": 50, "description": "A duplicate ticket was processed the same day.", "date": "2021-03-07 12:35:52", "severity": "minor", "outcome": "escalated" }, { "id": 60, "location_id": 83, "faction_id": 18, "description": "A manual follow-up: the report was delayed.", "date": "2021-02-20 18:15:32", "severity": "severe", "outcome": "resolved" }, { "id": 61, "location_id": 80, "faction_id": 44, "description": "The account owner reported an unusual issue; the appointment was replaced.", "date": "2021-01-11 20:41:15", "severity": "moderate", "outcome": "escalated" }, { "id": 62, "location_id": 56, "faction_id": 18, "description": "The invoice was replaced following a standard review.", "date": "2020-11-12 22:23:56", "severity": "severe", "outcome": "resolved" }, { "id": 63, "location_id": 63, "faction_id": 8, "description": "No response from the supplier, so the request was cancelled.", "date": "2021-09-25 14:53:34", "severity": "minor", "outcome": "contained" }, { "id": 64, "location_id": 83, "faction_id": 12, "description": "Flagged as incomplete. The courier processed the account.", "date": "2021-02-23 13:46:43", "severity": "minor", "outcome": "contained" }, { "id": 65, "location_id": 22, "faction_id": 16, "description": "The transfer was resolved following an unusual review.", "date": "2022-08-07 01:43:19", "severity": "moderate", "outcome": "escalated" }, { "id": 66, "location_id": 90, "faction_id": 38, "description": "The delivery was confirmed — repeat case, no further action.", "date": "2021-12-22 18:00:41", "severity": "minor", "outcome": "contained" }, { "id": 67, "location_id": 62, "faction_id": 41, "description": "Flagged as minor. The customer confirmed the appointment.", "date": "2023-07-16 17:23:47", "severity": "severe", "outcome": "contained" }, { "id": 68, "location_id": 16, "faction_id": 27, "description": "The courier confirmed the details and the order was reopened.", "date": "2020-01-27 20:59:40", "severity": "minor", "outcome": "contained" }, { "id": 69, "location_id": 4, "faction_id": 44, "description": "The claim was cancelled after a partial check.", "date": "2021-04-13 18:37:45", "severity": "minor", "outcome": "escalated" }, { "id": 70, "location_id": 92, "faction_id": 21, "description": "The session was escalated — repeat case, no further action.", "date": "2021-03-09 11:22:19", "severity": "minor", "outcome": "contained" }, { "id": 71, "location_id": 80, "faction_id": 13, "description": "A standard record was approved the same day.", "date": "2022-03-16 14:05:59", "severity": "moderate", "outcome": "resolved" }, { "id": 72, "location_id": 72, "faction_id": 35, "description": "The order was reopened after an incomplete check.", "date": "2021-07-21 18:49:29", "severity": "minor", "outcome": "escalated" }, { "id": 73, "location_id": 48, "faction_id": 11, "description": "Flagged as incomplete. The customer approved the ticket.", "date": "2023-02-19 09:03:44", "severity": "minor", "outcome": "escalated" }, { "id": 74, "location_id": 82, "faction_id": 21, "description": "The claim was delayed — manual case, no further action.", "date": "2022-03-23 20:58:37", "severity": "minor", "outcome": "escalated" }, { "id": 75, "location_id": 21, "faction_id": 10, "description": "The invoice was refunded following a standard review.", "date": "2021-11-17 17:06:55", "severity": "minor", "outcome": "resolved" }, { "id": 76, "location_id": 67, "faction_id": 34, "description": "No response from the courier, so the claim was rejected.", "date": "2021-01-08 22:12:14", "severity": "severe", "outcome": "contained" }, { "id": 77, "location_id": 61, "faction_id": 21, "description": "The delivery was processed following a repeat review.", "date": "2022-07-24 16:07:23", "severity": "severe", "outcome": "resolved" }, { "id": 78, "location_id": 94, "faction_id": 32, "description": "The appointment was closed after a standard check.", "date": "2023-07-16 13:21:41", "severity": "severe", "outcome": "resolved" }, { "id": 79, "location_id": 55, "faction_id": 49, "description": "No response from support, so the booking was approved.", "date": "2021-01-02 05:53:11", "severity": "minor", "outcome": "contained" }, { "id": 80, "location_id": 79, "faction_id": 49, "description": "An unusual follow-up: the delivery was reviewed.", "date": "2021-08-28 16:57:00", "severity": "moderate", "outcome": "resolved" }, { "id": 81, "location_id": 27, "faction_id": 13, "description": "A manual payment was rescheduled the same day.", "date": "2023-11-23 13:34:43", "severity": "severe", "outcome": "contained" }, { "id": 82, "location_id": 15, "faction_id": 45, "description": "Flagged as routine. The account owner resolved the booking.", "date": "2020-08-04 09:55:19", "severity": "moderate", "outcome": "resolved" }, { "id": 83, "location_id": 79, "faction_id": 50, "description": "The request was confirmed — minor case, no further action.", "date": "2021-09-03 04:52:36", "severity": "minor", "outcome": "escalated" }, { "id": 84, "location_id": 5, "faction_id": 33, "description": "The item was processed — manual case, no further action.", "date": "2021-09-17 20:37:51", "severity": "severe", "outcome": "contained" }, { "id": 85, "location_id": 63, "faction_id": 50, "description": "A partial ticket was replaced the same day.", "date": "2021-01-30 04:19:28", "severity": "minor", "outcome": "resolved" }, { "id": 86, "location_id": 45, "faction_id": 6, "description": "An operator reported an urgent issue; the payment was rescheduled.", "date": "2020-09-14 22:36:58", "severity": "minor", "outcome": "contained" }, { "id": 87, "location_id": 38, "faction_id": 15, "description": "An automatic follow-up: the shipment was rescheduled.", "date": "2023-03-11 03:58:37", "severity": "moderate", "outcome": "contained" }, { "id": 88, "location_id": 32, "faction_id": 32, "description": "The booking was processed after a duplicate check.", "date": "2020-11-12 01:01:21", "severity": "moderate", "outcome": "resolved" }, { "id": 89, "location_id": 81, "faction_id": 45, "description": "An operator reported a partial issue; the payment was escalated.", "date": "2021-03-04 13:15:50", "severity": "moderate", "outcome": "resolved" }, { "id": 90, "location_id": 74, "faction_id": 46, "description": "The booking was refunded following an automatic review.", "date": "2020-01-21 14:18:51", "severity": "moderate", "outcome": "contained" }, { "id": 91, "location_id": 66, "faction_id": 38, "description": "An operator confirmed the details and the shipment was reviewed.", "date": "2021-07-08 19:03:07", "severity": "moderate", "outcome": "resolved" }, { "id": 92, "location_id": 20, "faction_id": 12, "description": "The account owner reported a partial issue; the order was cancelled.", "date": "2023-04-25 20:30:43", "severity": "minor", "outcome": "contained" }, { "id": 93, "location_id": 78, "faction_id": 25, "description": "The account owner reported a routine issue; the report was completed.", "date": "2020-06-12 16:40:46", "severity": "minor", "outcome": "escalated" }, { "id": 94, "location_id": 32, "faction_id": 17, "description": "The delivery was updated following a partial review.", "date": "2020-02-25 19:31:24", "severity": "severe", "outcome": "escalated" }, { "id": 95, "location_id": 81, "faction_id": 40, "description": "The supplier asked for a change and the refund was processed.", "date": "2023-12-30 10:16:52", "severity": "minor", "outcome": "contained" }, { "id": 96, "location_id": 98, "faction_id": 1, "description": "No response from the team, so the account was approved.", "date": "2022-11-09 11:22:56", "severity": "minor", "outcome": "escalated" }, { "id": 97, "location_id": 15, "faction_id": 30, "description": "The request was rescheduled following a standard review.", "date": "2022-01-27 17:49:16", "severity": "severe", "outcome": "escalated" }, { "id": 98, "location_id": 84, "faction_id": 19, "description": "No response from the courier, so the order was rescheduled.", "date": "2022-04-03 19:33:36", "severity": "severe", "outcome": "resolved" }, { "id": 99, "location_id": 42, "faction_id": 31, "description": "Support confirmed the details and the document was refunded.", "date": "2020-02-27 18:06:20", "severity": "severe", "outcome": "contained" }, { "id": 100, "location_id": 76, "faction_id": 3, "description": "A late invoice was resolved the same day.", "date": "2022-12-09 12:25:04", "severity": "minor", "outcome": "escalated" }, { "id": 101, "location_id": 10, "faction_id": 47, "description": "An urgent follow-up: the appointment was cancelled.", "date": "2022-07-08 20:21:06", "severity": "minor", "outcome": "contained" }, { "id": 102, "location_id": 36, "faction_id": 49, "description": "Support asked for a change and the order was cancelled.", "date": "2020-09-03 17:53:08", "severity": "moderate", "outcome": "contained" }, { "id": 103, "location_id": 81, "faction_id": 44, "description": "An operator confirmed the details and the session was resolved.", "date": "2023-10-02 10:02:34", "severity": "severe", "outcome": "escalated" }, { "id": 104, "location_id": 60, "faction_id": 3, "description": "An automatic payment was closed the same day.", "date": "2020-09-15 21:00:36", "severity": "minor", "outcome": "contained" }, { "id": 105, "location_id": 2, "faction_id": 4, "description": "A duplicate follow-up: the booking was reviewed.", "date": "2021-05-21 21:18:03", "severity": "minor", "outcome": "escalated" }, { "id": 106, "location_id": 79, "faction_id": 11, "description": "No response from the account owner, so the delivery was resolved.", "date": "2020-02-02 18:31:35", "severity": "severe", "outcome": "contained" }, { "id": 107, "location_id": 42, "faction_id": 17, "description": "Support confirmed the details and the request was completed.", "date": "2020-08-13 09:51:17", "severity": "minor", "outcome": "contained" }, { "id": 108, "location_id": 69, "faction_id": 26, "description": "The request was refunded — urgent case, no further action.", "date": "2020-11-14 17:57:35", "severity": "minor", "outcome": "contained" }, { "id": 109, "location_id": 38, "faction_id": 27, "description": "The shipment was rescheduled after a partial check.", "date": "2020-01-09 19:33:03", "severity": "minor", "outcome": "contained" }, { "id": 110, "location_id": 8, "faction_id": 16, "description": "An operator reported a late issue; the order was confirmed.", "date": "2022-07-31 19:15:42", "severity": "minor", "outcome": "contained" }, { "id": 111, "location_id": 58, "faction_id": 35, "description": "An operator asked for a change and the item was reopened.", "date": "2023-11-21 12:43:01", "severity": "minor", "outcome": "escalated" }, { "id": 112, "location_id": 28, "faction_id": 32, "description": "An operator asked for a change and the record was escalated.", "date": "2023-01-16 14:53:50", "severity": "minor", "outcome": "escalated" }, { "id": 113, "location_id": 72, "faction_id": 29, "description": "The reviewer reported a manual issue; the payment was rescheduled.", "date": "2022-04-18 22:03:33", "severity": "minor", "outcome": "contained" }, { "id": 114, "location_id": 91, "faction_id": 43, "description": "The invoice was closed following a routine review.", "date": "2022-12-18 21:13:25", "severity": "minor", "outcome": "contained" }, { "id": 115, "location_id": 17, "faction_id": 40, "description": "The request was refunded — incomplete case, no further action.", "date": "2022-08-08 15:03:12", "severity": "minor", "outcome": "contained" }, { "id": 116, "location_id": 2, "faction_id": 44, "description": "The customer confirmed the details and the booking was rescheduled.", "date": "2021-05-26 15:25:23", "severity": "moderate", "outcome": "escalated" }, { "id": 117, "location_id": 72, "faction_id": 41, "description": "The session was rejected following a late review.", "date": "2020-09-12 10:19:08", "severity": "severe", "outcome": "contained" }, { "id": 118, "location_id": 44, "faction_id": 8, "description": "A routine claim was closed the same day.", "date": "2021-06-23 10:09:40", "severity": "severe", "outcome": "contained" }, { "id": 119, "location_id": 92, "faction_id": 19, "description": "An operator asked for a change and the ticket was resolved.", "date": "2021-05-16 20:55:55", "severity": "severe", "outcome": "contained" }, { "id": 120, "location_id": 77, "faction_id": 20, "description": "The account owner reported a manual issue; the invoice was reopened.", "date": "2020-11-26 17:23:24", "severity": "severe", "outcome": "escalated" }, { "id": 121, "location_id": 39, "faction_id": 12, "description": "An automatic payment was delayed the same day.", "date": "2023-08-26 15:06:31", "severity": "moderate", "outcome": "resolved" }, { "id": 122, "location_id": 43, "faction_id": 5, "description": "The supplier reported an automatic issue; the shipment was approved.", "date": "2020-03-22 23:16:02", "severity": "severe", "outcome": "contained" }, { "id": 123, "location_id": 57, "faction_id": 37, "description": "The delivery was resolved — late case, no further action.", "date": "2021-02-19 08:04:37", "severity": "minor", "outcome": "resolved" }, { "id": 124, "location_id": 8, "faction_id": 25, "description": "The supplier confirmed the details and the record was reopened.", "date": "2020-01-20 08:43:43", "severity": "severe", "outcome": "resolved" }, { "id": 125, "location_id": 42, "faction_id": 15, "description": "The team reported a partial issue; the booking was completed.", "date": "2023-05-20 22:28:45", "severity": "minor", "outcome": "escalated" }, { "id": 126, "location_id": 66, "faction_id": 32, "description": "The account owner asked for a change and the payment was reopened.", "date": "2021-03-22 02:19:26", "severity": "moderate", "outcome": "escalated" }, { "id": 127, "location_id": 62, "faction_id": 31, "description": "The reviewer confirmed the details and the ticket was completed.", "date": "2020-06-15 21:03:20", "severity": "moderate", "outcome": "resolved" }, { "id": 128, "location_id": 64, "faction_id": 30, "description": "A late follow-up: the shipment was delayed.", "date": "2022-01-10 10:49:36", "severity": "severe", "outcome": "contained" }, { "id": 129, "location_id": 97, "faction_id": 46, "description": "An operator reported a duplicate issue; the request was escalated.", "date": "2023-12-20 22:47:15", "severity": "moderate", "outcome": "escalated" }, { "id": 130, "location_id": 30, "faction_id": 11, "description": "The delivery was completed — manual case, no further action.", "date": "2022-07-26 02:18:36", "severity": "moderate", "outcome": "contained" }, { "id": 131, "location_id": 10, "faction_id": 21, "description": "The transfer was escalated after a repeat check.", "date": "2021-10-02 22:03:50", "severity": "minor", "outcome": "resolved" }, { "id": 132, "location_id": 63, "faction_id": 32, "description": "The account owner confirmed the details and the claim was delayed.", "date": "2021-09-21 18:22:50", "severity": "minor", "outcome": "escalated" }, { "id": 133, "location_id": 29, "faction_id": 29, "description": "The report was reviewed — late case, no further action.", "date": "2022-05-17 17:01:48", "severity": "minor", "outcome": "escalated" }, { "id": 134, "location_id": 33, "faction_id": 33, "description": "A minor delivery was rejected the same day.", "date": "2020-08-14 17:44:08", "severity": "minor", "outcome": "escalated" }, { "id": 135, "location_id": 85, "faction_id": 9, "description": "Support confirmed the details and the delivery was replaced.", "date": "2021-07-16 23:11:19", "severity": "moderate", "outcome": "escalated" }, { "id": 136, "location_id": 1, "faction_id": 10, "description": "The account owner confirmed the details and the shipment was reviewed.", "date": "2021-07-25 17:03:28", "severity": "minor", "outcome": "contained" }, { "id": 137, "location_id": 17, "faction_id": 32, "description": "The refund was resolved after an unusual check.", "date": "2023-09-30 13:02:12", "severity": "moderate", "outcome": "escalated" }, { "id": 138, "location_id": 2, "faction_id": 20, "description": "A repeat follow-up: the shipment was rescheduled.", "date": "2023-02-05 18:21:55", "severity": "minor", "outcome": "escalated" }, { "id": 139, "location_id": 41, "faction_id": 28, "description": "The account owner reported a minor issue; the account was confirmed.", "date": "2022-11-22 17:25:44", "severity": "severe", "outcome": "escalated" }, { "id": 140, "location_id": 26, "faction_id": 40, "description": "Support asked for a change and the session was replaced.", "date": "2021-05-14 09:49:45", "severity": "moderate", "outcome": "escalated" }, { "id": 141, "location_id": 14, "faction_id": 13, "description": "Support asked for a change and the shipment was closed.", "date": "2022-04-17 22:35:02", "severity": "minor", "outcome": "escalated" }, { "id": 142, "location_id": 48, "faction_id": 25, "description": "A repeat booking was escalated the same day.", "date": "2022-03-27 13:46:40", "severity": "moderate", "outcome": "escalated" }, { "id": 143, "location_id": 27, "faction_id": 6, "description": "The supplier confirmed the details and the appointment was updated.", "date": "2022-07-16 10:47:32", "severity": "moderate", "outcome": "contained" }, { "id": 144, "location_id": 84, "faction_id": 33, "description": "A manual session was reopened the same day.", "date": "2020-07-11 13:50:23", "severity": "severe", "outcome": "escalated" }, { "id": 145, "location_id": 47, "faction_id": 36, "description": "The payment was rejected after a standard check.", "date": "2022-05-01 20:25:50", "severity": "minor", "outcome": "contained" }, { "id": 146, "location_id": 26, "faction_id": 44, "description": "A partial follow-up: the payment was completed.", "date": "2021-03-03 21:07:50", "severity": "severe", "outcome": "contained" }, { "id": 147, "location_id": 32, "faction_id": 14, "description": "Flagged as unusual. The courier confirmed the session.", "date": "2023-08-13 11:07:52", "severity": "minor", "outcome": "escalated" }, { "id": 148, "location_id": 39, "faction_id": 49, "description": "An incomplete document was delayed the same day.", "date": "2020-05-21 19:19:44", "severity": "moderate", "outcome": "escalated" }, { "id": 149, "location_id": 64, "faction_id": 37, "description": "An operator asked for a change and the report was resolved.", "date": "2020-08-31 22:59:21", "severity": "moderate", "outcome": "escalated" }, { "id": 150, "location_id": 85, "faction_id": 47, "description": "Support confirmed the details and the account was processed.", "date": "2020-04-07 19:01:33", "severity": "severe", "outcome": "resolved" } ], "matrix_versions": [ { "id": 1, "version": "v13", "change_date": "2021-07-29 20:52:38", "reason": "The supplier confirmed the details and the record was rescheduled." }, { "id": 2, "version": "v6", "change_date": "2023-08-14 10:16:57", "reason": "An operator reported a late issue; the shipment was delayed." }, { "id": 3, "version": "v7", "change_date": "2020-11-12 23:44:53", "reason": "The order was resolved after a manual check." }, { "id": 4, "version": "v13 v18", "change_date": "2020-04-02 12:30:41", "reason": "The record was completed — late case, no further action." }, { "id": 5, "version": "v17 v3 v2", "change_date": "2022-02-01 11:52:14", "reason": "The payment was refunded — incomplete case, no further action." }, { "id": 6, "version": "v7 v19", "change_date": "2020-08-14 23:37:42", "reason": "Support asked for a change and the document was escalated." }, { "id": 7, "version": "v20 v15 v2", "change_date": "2023-07-26 05:52:30", "reason": "The account owner asked for a change and the payment was rescheduled." }, { "id": 8, "version": "v19 v8 v13", "change_date": "2020-10-12 11:48:06", "reason": "An urgent invoice was approved the same day." }, { "id": 9, "version": "v5 v3", "change_date": "2021-03-22 14:59:20", "reason": "The delivery was confirmed — minor case, no further action." }, { "id": 10, "version": "v13 v14", "change_date": "2023-04-22 11:50:59", "reason": "No response from the courier, so the refund was cancelled." }, { "id": 11, "version": "v18 v14 v20", "change_date": "2022-11-12 12:20:49", "reason": "A repeat follow-up: the payment was resolved." }, { "id": 12, "version": "v14 v12", "change_date": "2020-01-06 18:28:31", "reason": "The record was cancelled — standard case, no further action." }, { "id": 13, "version": "v15 v20 v17", "change_date": "2022-06-01 17:16:35", "reason": "A routine follow-up: the shipment was processed." }, { "id": 14, "version": "v11", "change_date": "2020-08-16 13:39:54", "reason": "The report was delayed after a late check." }, { "id": 15, "version": "v8 v1 v13", "change_date": "2023-02-03 02:33:53", "reason": "A late invoice was processed the same day." }, { "id": 16, "version": "v3 v4", "change_date": "2021-09-14 13:25:39", "reason": "The team asked for a change and the document was rejected." }, { "id": 17, "version": "v7 v10", "change_date": "2020-06-01 20:04:24", "reason": "The reviewer confirmed the details and the record was updated." }, { "id": 18, "version": "v20", "change_date": "2022-03-26 22:16:03", "reason": "Support asked for a change and the session was rescheduled." }, { "id": 19, "version": "v3 v13", "change_date": "2021-01-23 23:38:01", "reason": "The customer asked for a change and the ticket was reviewed." }, { "id": 20, "version": "v2 v10 v7", "change_date": "2023-02-01 01:28:46", "reason": "Flagged as routine. The reviewer rejected the request." } ] }