{ "issue_categories": [ { "id": 1, "category_name": "refund security", "description": "No response from the supplier, so the shipment was rescheduled.", "priority_level": "Medium", "average_resolution_time": 30.23 }, { "id": 2, "category_name": "subscription billing access", "description": "The reviewer reported a minor issue; the invoice was confirmed.", "priority_level": "Medium", "average_resolution_time": 12.58 }, { "id": 3, "category_name": "upgrade account technical", "description": "The payment was rejected — duplicate case, no further action.", "priority_level": "Low", "average_resolution_time": 16.35 }, { "id": 4, "category_name": "account feature support", "description": "The transfer was refunded — urgent case, no further action.", "priority_level": "High", "average_resolution_time": 24.91 }, { "id": 5, "category_name": "subscription", "description": "No response from an operator, so the refund was closed.", "priority_level": "Low", "average_resolution_time": 19.88 }, { "id": 6, "category_name": "error notification downtime", "description": "The supplier reported a partial issue; the refund was updated.", "priority_level": "Medium", "average_resolution_time": 35.55 }, { "id": 7, "category_name": "access", "description": "The team reported a standard issue; the payment was rejected.", "priority_level": "High", "average_resolution_time": 20.98 }, { "id": 8, "category_name": "upgrade", "description": "The supplier confirmed the details and the request was resolved.", "priority_level": "Low", "average_resolution_time": 36.59 }, { "id": 9, "category_name": "feature", "description": "The customer asked for a change and the payment was escalated.", "priority_level": "Low", "average_resolution_time": 35.09 }, { "id": 10, "category_name": "refund support", "description": "The team reported an unusual issue; the order was completed.", "priority_level": "Medium", "average_resolution_time": 35.19 }, { "id": 11, "category_name": "report support", "description": "No response from the team, so the delivery was approved.", "priority_level": "Medium", "average_resolution_time": 25.59 }, { "id": 12, "category_name": "configuration access", "description": "The account owner reported a late issue; the request was reopened.", "priority_level": "Low", "average_resolution_time": 17.25 }, { "id": 13, "category_name": "compatibility configuration account", "description": "The account was rejected — manual case, no further action.", "priority_level": "Medium", "average_resolution_time": 26.77 }, { "id": 14, "category_name": "refund performance downtime", "description": "The reviewer asked for a change and the item was reopened.", "priority_level": "High", "average_resolution_time": 24.17 }, { "id": 15, "category_name": "payment", "description": "The transfer was reviewed — incomplete case, no further action.", "priority_level": "Low", "average_resolution_time": 23.75 }, { "id": 16, "category_name": "billing", "description": null, "priority_level": "Medium", "average_resolution_time": 29.13 }, { "id": 17, "category_name": "service refund downtime", "description": "The refund was replaced — late case, no further action.", "priority_level": "Medium", "average_resolution_time": 24.51 }, { "id": 18, "category_name": "security performance subscription", "description": "The customer confirmed the details and the refund was refunded.", "priority_level": "Low", "average_resolution_time": 15.4 }, { "id": 19, "category_name": "subscription", "description": "The reviewer confirmed the details and the appointment was closed.", "priority_level": "Low", "average_resolution_time": 25.18 }, { "id": 20, "category_name": "feature error payment", "description": "The courier asked for a change and the invoice was updated.", "priority_level": "Low", "average_resolution_time": 15.89 } ], "users": [ { "id": 1, "full_name": "Carlos Shah", "email": "carlos.shah@example.org", "joined_at": "2023-06-10 15:52:08" }, { "id": 2, "full_name": "Oscar Wang", 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"maria.moreau@example.org", "joined_at": "2023-10-25 14:17:24" }, { "id": 112, "full_name": "Zoe Becker", "email": "zoe.becker@example.net", "joined_at": "2023-05-16 16:45:48" }, { "id": 113, "full_name": "Ruby Chen", "email": "ruby.chen@example.net", "joined_at": "2023-12-26 23:00:04" }, { "id": 114, "full_name": "Elena Rossi", "email": "elena.rossi@example.org", "joined_at": "2023-06-04 17:38:45" }, { "id": 115, "full_name": "Wei Shah", "email": null, "joined_at": "2023-11-21 23:09:17" }, { "id": 116, "full_name": "Victor Ahmed", "email": "victor.ahmed@example.com", "joined_at": "2023-07-05 05:15:03" }, { "id": 117, "full_name": "Chloe Kim", "email": null, "joined_at": "2023-02-23 20:16:42" }, { "id": 118, "full_name": "Jade Lopez", "email": "jade.lopez@example.com", "joined_at": "2023-12-01 10:00:28" }, { "id": 119, "full_name": "Selin Shah", "email": "selin.shah@example.net", "joined_at": "2023-11-08 22:16:35" }, { "id": 120, "full_name": "Theo Wright", "email": 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"2023-09-23 19:00:31", "response_length": 399, "sentiment_score": 0.28 }, { "id": 2, "request_id": 93, "user_id": 46, "response_content": "A routine follow-up: the booking was approved.", "created_at": "2023-02-28 13:15:30", "response_length": 394, "sentiment_score": -0.35 }, { "id": 3, "request_id": 138, "user_id": 87, "response_content": "The account owner reported an incomplete issue; the appointment was closed.", "created_at": "2023-02-25 06:30:27", "response_length": 268, "sentiment_score": 0 }, { "id": 4, "request_id": 124, "user_id": 124, "response_content": null, "created_at": "2023-03-07 19:33:51", "response_length": 218, "sentiment_score": 0.38 }, { "id": 5, "request_id": 187, "user_id": 43, "response_content": "The shipment was processed — repeat case, no further action.", "created_at": "2023-10-28 16:03:58", "response_length": 274, "sentiment_score": -0.06 }, { "id": 6, "request_id": 43, "user_id": 64, "response_content": "Flagged as repeat. The team replaced the session.", "created_at": "2023-01-13 14:51:38", "response_length": 305, "sentiment_score": -0.3 }, { "id": 7, "request_id": 200, "user_id": 82, "response_content": "The request was processed after an unusual check.", "created_at": "2023-04-23 14:22:41", "response_length": 129, "sentiment_score": 0.57 }, { "id": 8, "request_id": 115, "user_id": 140, "response_content": "The customer asked for a change and the item was replaced.", "created_at": "2023-10-07 07:35:59", "response_length": 151, "sentiment_score": -0.19 }, { "id": 9, "request_id": 200, "user_id": 116, "response_content": "An urgent booking was reviewed the same day.", "created_at": "2023-11-02 16:24:14", "response_length": 319, "sentiment_score": 0.59 }, { "id": 10, "request_id": 117, "user_id": 22, "response_content": "The order was closed — automatic case, no further action.", "created_at": "2023-06-16 11:07:41", "response_length": 280, "sentiment_score": -0.41 }, { "id": 11, "request_id": 175, "user_id": 54, "response_content": null, "created_at": "2023-07-20 19:02:07", "response_length": 334, "sentiment_score": 0.18 }, { "id": 12, "request_id": 75, "user_id": 8, "response_content": "An unusual payment was updated the same day.", "created_at": "2023-04-29 19:57:39", "response_length": 248, "sentiment_score": 0.33 }, { "id": 13, "request_id": 186, "user_id": 83, "response_content": "The booking was delayed following an unusual review.", "created_at": "2023-10-11 20:37:13", "response_length": 170, "sentiment_score": -0.14 }, { "id": 14, "request_id": 39, "user_id": 6, "response_content": "The document was resolved — routine case, no further action.", "created_at": "2023-03-22 12:39:28", "response_length": 141, "sentiment_score": 0.35 }, { "id": 15, "request_id": 118, "user_id": 79, "response_content": "The delivery was resolved — incomplete case, no further action.", "created_at": "2023-08-01 19:10:39", "response_length": 339, "sentiment_score": -0.17 }, { "id": 16, "request_id": 200, "user_id": 140, "response_content": "The customer reported a standard issue; the appointment was processed.", "created_at": "2023-07-23 17:49:01", "response_length": 284, "sentiment_score": -0.29 }, { "id": 17, "request_id": 24, "user_id": 6, "response_content": "The transfer was cancelled — routine case, no further action.", "created_at": "2023-01-22 10:15:24", "response_length": 242, "sentiment_score": -0.26 }, { "id": 18, "request_id": 194, "user_id": 40, "response_content": "An unusual follow-up: the refund was reviewed.", "created_at": "2023-12-07 17:46:28", "response_length": 147, "sentiment_score": 0.37 }, { "id": 19, "request_id": 41, "user_id": 147, "response_content": "The customer asked for a change and the payment was cancelled.", "created_at": "2023-09-10 03:38:40", "response_length": 187, "sentiment_score": -0.44 }, { "id": 20, "request_id": 71, "user_id": 35, "response_content": null, "created_at": "2023-03-10 07:18:48", "response_length": 367, "sentiment_score": -0.63 }, { "id": 21, "request_id": 78, "user_id": 54, "response_content": null, "created_at": "2023-04-08 11:53:27", "response_length": 224, "sentiment_score": -0.06 }, { "id": 22, "request_id": 42, "user_id": 119, "response_content": "The booking was cancelled — unusual case, no further action.", "created_at": "2023-03-26 23:54:06", "response_length": 145, "sentiment_score": -0.25 }, { "id": 23, "request_id": 2, "user_id": 132, "response_content": "A partial session was delayed the same day.", "created_at": "2023-04-05 13:48:05", "response_length": 252, "sentiment_score": -0.27 }, { "id": 24, "request_id": 176, "user_id": 114, "response_content": "The reviewer asked for a change and the invoice was rejected.", "created_at": "2023-03-09 22:49:03", "response_length": 164, "sentiment_score": 0.04 }, { "id": 25, "request_id": 151, "user_id": 100, "response_content": "No response from the supplier, so the refund was confirmed.", "created_at": "2023-08-16 17:40:51", "response_length": 161, "sentiment_score": 0.65 }, { "id": 26, "request_id": 159, "user_id": 21, "response_content": "The reviewer asked for a change and the account was processed.", "created_at": "2023-01-15 19:58:25", "response_length": 113, "sentiment_score": 0.04 }, { "id": 27, "request_id": 87, "user_id": 146, "response_content": "The order was reviewed after an urgent check.", "created_at": "2023-10-28 10:52:55", "response_length": 367, "sentiment_score": 0.56 }, { "id": 28, "request_id": 85, "user_id": 62, "response_content": "The request was refunded following a minor review.", "created_at": "2023-04-30 13:02:35", "response_length": 220, "sentiment_score": -0.11 }, { "id": 29, "request_id": 38, "user_id": 78, "response_content": null, "created_at": "2023-05-09 03:13:58", "response_length": 257, "sentiment_score": -0.04 }, { "id": 30, "request_id": 67, "user_id": 16, "response_content": "The record was cancelled — duplicate case, no further action.", "created_at": "2023-08-31 19:03:49", "response_length": 208, "sentiment_score": -0.14 }, { "id": 31, "request_id": 14, "user_id": 24, "response_content": "The request was refunded after a late check.", "created_at": "2023-01-13 00:27:33", "response_length": 255, "sentiment_score": 0.03 }, { "id": 32, "request_id": 124, "user_id": 20, "response_content": "The booking was closed following an incomplete review.", "created_at": "2023-08-29 13:46:18", "response_length": 173, "sentiment_score": -0.05 }, { "id": 33, "request_id": 172, "user_id": 63, "response_content": "No response from the courier, so the transfer was refunded.", "created_at": "2023-12-20 07:34:41", "response_length": 173, "sentiment_score": -0.05 }, { "id": 34, "request_id": 87, "user_id": 77, "response_content": "The ticket was completed — duplicate case, no further action.", "created_at": "2023-09-03 20:45:46", "response_length": 331, "sentiment_score": -0.06 }, { "id": 35, "request_id": 6, "user_id": 86, "response_content": "No response from the account owner, so the request was refunded.", "created_at": "2023-12-30 22:52:33", "response_length": 313, "sentiment_score": 0.36 }, { "id": 36, "request_id": 155, "user_id": 76, "response_content": "No response from the courier, so the invoice was rejected.", "created_at": "2023-04-02 16:20:32", "response_length": 237, "sentiment_score": -0.07 }, { "id": 37, "request_id": 188, "user_id": 8, "response_content": "The reviewer confirmed the details and the invoice was processed.", "created_at": "2023-10-31 20:50:47", "response_length": 154, "sentiment_score": -0.32 }, { "id": 38, "request_id": 9, "user_id": 139, "response_content": "The courier confirmed the details and the payment was replaced.", "created_at": "2023-07-26 18:15:33", "response_length": 187, "sentiment_score": -0.03 }, { "id": 39, "request_id": 69, "user_id": 17, "response_content": "The reviewer confirmed the details and the delivery was replaced.", "created_at": "2023-03-20 18:23:43", "response_length": 321, "sentiment_score": -0.17 }, { "id": 40, "request_id": 40, "user_id": 103, "response_content": "An urgent item was closed the same day.", "created_at": "2023-06-06 13:22:24", "response_length": 98, "sentiment_score": -0.26 }, { "id": 41, "request_id": 90, "user_id": 148, "response_content": "A minor request was resolved the same day.", "created_at": "2023-09-27 17:21:32", "response_length": 187, "sentiment_score": -0.14 }, { "id": 42, "request_id": 181, "user_id": 94, "response_content": "Flagged as repeat. An operator replaced the claim.", "created_at": "2023-01-08 12:47:40", "response_length": 388, "sentiment_score": 0.06 }, { "id": 43, "request_id": 83, "user_id": 47, "response_content": "A minor report was processed the same day.", "created_at": "2023-08-22 23:16:59", "response_length": 310, "sentiment_score": 0.57 }, { "id": 44, "request_id": 19, "user_id": 7, "response_content": "The customer confirmed the details and the claim was completed.", "created_at": "2023-10-22 20:45:19", "response_length": 178, "sentiment_score": 0.34 }, { "id": 45, "request_id": 75, "user_id": 64, "response_content": "The team asked for a change and the refund was completed.", "created_at": "2023-06-30 22:05:03", "response_length": 156, "sentiment_score": -0.25 }, { "id": 46, "request_id": 134, "user_id": 79, "response_content": "No response from the team, so the claim was delayed.", "created_at": "2023-03-30 20:12:30", "response_length": 247, "sentiment_score": 0.02 }, { "id": 47, "request_id": 114, "user_id": 3, "response_content": "No response from support, so the delivery was resolved.", "created_at": "2023-01-11 20:55:30", "response_length": 257, "sentiment_score": -0.17 }, { "id": 48, "request_id": 170, "user_id": 127, "response_content": "The supplier asked for a change and the ticket was rescheduled.", "created_at": "2023-02-17 04:53:04", "response_length": 260, "sentiment_score": 0.02 }, { "id": 49, "request_id": 159, "user_id": 22, "response_content": "No response from an operator, so the payment was delayed.", "created_at": "2023-10-12 16:56:44", "response_length": 241, "sentiment_score": 0.29 }, { "id": 50, "request_id": 162, "user_id": 78, "response_content": "The account was updated after a routine check.", "created_at": "2023-04-29 08:13:56", "response_length": 289, "sentiment_score": 0.18 }, { "id": 51, "request_id": 146, "user_id": 9, "response_content": "Flagged as automatic. The supplier refunded the request.", "created_at": "2023-10-18 12:02:03", "response_length": 407, "sentiment_score": 0.49 }, { "id": 52, "request_id": 132, "user_id": 44, "response_content": "A repeat follow-up: the report was rescheduled.", "created_at": "2023-02-08 16:01:21", "response_length": 207, "sentiment_score": -0.15 }, { "id": 53, "request_id": 49, "user_id": 31, "response_content": "The order was reopened — partial case, no further action.", "created_at": "2023-03-29 01:55:44", "response_length": 345, "sentiment_score": 0.07 }, { "id": 54, "request_id": 51, "user_id": 125, "response_content": "Support asked for a change and the item was refunded.", "created_at": "2023-09-05 21:46:27", "response_length": 315, "sentiment_score": 0.25 }, { "id": 55, "request_id": 124, "user_id": 111, "response_content": null, "created_at": "2023-05-19 14:22:26", "response_length": 172, "sentiment_score": 0.1 }, { "id": 56, "request_id": 128, "user_id": 41, "response_content": "An operator reported an incomplete issue; the payment was rejected.", "created_at": "2023-03-24 17:07:03", "response_length": 342, "sentiment_score": 0.42 }, { "id": 57, "request_id": 184, "user_id": 103, "response_content": "Flagged as standard. The team confirmed the record.", "created_at": "2023-04-08 18:53:11", "response_length": 256, "sentiment_score": -0.09 }, { "id": 58, "request_id": 12, "user_id": 78, "response_content": "The account owner asked for a change and the shipment was escalated.", "created_at": "2023-01-06 18:04:32", "response_length": 232, "sentiment_score": -0.24 }, { "id": 59, "request_id": 165, "user_id": 119, "response_content": "The reviewer reported a repeat issue; the shipment was approved.", "created_at": "2023-12-16 16:49:52", "response_length": 245, "sentiment_score": -0.25 }, { "id": 60, "request_id": 179, "user_id": 81, "response_content": "An incomplete follow-up: the item was processed.", "created_at": "2023-09-24 16:12:59", "response_length": 370, "sentiment_score": -0.45 }, { "id": 61, "request_id": 101, "user_id": 6, "response_content": "The reviewer confirmed the details and the account was reviewed.", "created_at": "2023-02-28 12:11:14", "response_length": 251, "sentiment_score": -0.1 }, { "id": 62, "request_id": 155, "user_id": 75, "response_content": "The transfer was processed after a repeat check.", "created_at": "2023-03-08 17:02:06", "response_length": 98, "sentiment_score": -0.08 }, { "id": 63, "request_id": 185, "user_id": 115, "response_content": "No response from the team, so the document was closed.", "created_at": "2023-12-04 18:17:36", "response_length": 114, "sentiment_score": 0.04 }, { "id": 64, "request_id": 30, "user_id": 43, "response_content": "The refund was refunded following a routine review.", "created_at": "2023-12-28 17:56:19", "response_length": 246, "sentiment_score": -0.27 }, { "id": 65, "request_id": 35, "user_id": 12, "response_content": null, "created_at": "2023-02-16 08:48:11", "response_length": 116, "sentiment_score": 0.2 }, { "id": 66, "request_id": 99, "user_id": 101, "response_content": "No response from support, so the booking was approved.", "created_at": "2023-09-07 22:14:31", "response_length": 281, "sentiment_score": -0.38 }, { "id": 67, "request_id": 146, "user_id": 81, "response_content": "Flagged as minor. The account owner closed the payment.", "created_at": "2023-11-30 11:39:14", "response_length": 230, "sentiment_score": 0.24 }, { "id": 68, "request_id": 40, "user_id": 108, "response_content": "No response from the courier, so the refund was replaced.", "created_at": "2023-08-20 06:07:20", "response_length": 313, "sentiment_score": 0.06 }, { "id": 69, "request_id": 132, "user_id": 149, "response_content": "The request was resolved after a duplicate check.", "created_at": "2023-06-16 08:51:52", "response_length": 240, "sentiment_score": 0.06 }, { "id": 70, "request_id": 60, "user_id": 63, "response_content": "Flagged as automatic. The supplier rejected the account.", "created_at": "2023-05-20 15:49:07", "response_length": 100, "sentiment_score": 0.31 }, { "id": 71, "request_id": 152, "user_id": 107, "response_content": "The team confirmed the details and the item was resolved.", "created_at": "2023-05-08 21:28:29", "response_length": 282, "sentiment_score": -0.47 }, { "id": 72, "request_id": 187, "user_id": 39, "response_content": "The transfer was closed — standard case, no further action.", "created_at": "2023-08-03 21:37:25", "response_length": 234, "sentiment_score": -0.74 }, { "id": 73, "request_id": 160, "user_id": 59, "response_content": "The supplier reported a late issue; the report was rescheduled.", "created_at": "2023-06-10 10:08:04", "response_length": 259, "sentiment_score": 0.25 }, { "id": 74, "request_id": 95, "user_id": 18, "response_content": "The shipment was resolved following an unusual review.", "created_at": "2023-09-04 14:48:29", "response_length": 282, "sentiment_score": 0.32 }, { "id": 75, "request_id": 182, "user_id": 23, "response_content": "The order was completed after an unusual check.", "created_at": "2023-04-15 17:47:12", "response_length": 122, "sentiment_score": -0.25 }, { "id": 76, "request_id": 187, "user_id": 41, "response_content": "The supplier asked for a change and the appointment was processed.", "created_at": "2023-07-18 16:32:55", "response_length": 170, "sentiment_score": -0.18 }, { "id": 77, "request_id": 189, "user_id": 149, "response_content": "The ticket was completed following a duplicate review.", "created_at": "2023-06-06 14:16:58", "response_length": 286, "sentiment_score": 0.03 }, { "id": 78, "request_id": 25, "user_id": 124, "response_content": "The refund was closed after a repeat check.", "created_at": "2023-02-21 08:25:39", "response_length": 271, "sentiment_score": 0.36 }, { "id": 79, "request_id": 155, "user_id": 23, "response_content": "The account was reopened — minor case, no further action.", "created_at": "2023-11-20 18:56:49", "response_length": 115, "sentiment_score": -0.23 }, { "id": 80, "request_id": 200, "user_id": 116, "response_content": "An unusual item was refunded the same day.", "created_at": "2023-03-23 11:19:37", "response_length": 164, "sentiment_score": -0.09 }, { "id": 81, "request_id": 190, "user_id": 64, "response_content": "The team reported a repeat issue; the document was rescheduled.", "created_at": "2023-11-30 08:04:32", "response_length": 224, "sentiment_score": 0.07 }, { "id": 82, "request_id": 184, "user_id": 19, "response_content": "The shipment was replaced following an incomplete review.", "created_at": "2023-04-16 19:33:26", "response_length": 221, "sentiment_score": -0.4 }, { "id": 83, "request_id": 137, "user_id": 89, "response_content": "The delivery was cancelled following an unusual review.", "created_at": "2023-07-23 22:18:41", "response_length": 300, "sentiment_score": 0.06 }, { "id": 84, "request_id": 55, "user_id": 143, "response_content": "No response from the courier, so the claim was resolved.", "created_at": "2023-06-04 19:37:46", "response_length": 210, "sentiment_score": -0.25 }, { "id": 85, "request_id": 105, "user_id": 105, "response_content": "No response from the customer, so the delivery was reopened.", "created_at": "2023-07-22 18:07:42", "response_length": 251, "sentiment_score": 0.02 }, { "id": 86, "request_id": 122, "user_id": 142, "response_content": "An operator asked for a change and the appointment was rejected.", "created_at": "2023-11-06 14:57:06", "response_length": 146, "sentiment_score": -0.5 }, { "id": 87, "request_id": 52, "user_id": 63, "response_content": "The item was completed after an urgent check.", "created_at": "2023-06-04 11:24:18", "response_length": 265, "sentiment_score": -0.15 }, { "id": 88, "request_id": 89, "user_id": 141, "response_content": "The claim was reopened following an incomplete review.", "created_at": "2023-02-14 19:03:03", "response_length": 215, "sentiment_score": -0.27 }, { "id": 89, "request_id": 145, "user_id": 143, "response_content": "The report was replaced — repeat case, no further action.", "created_at": "2023-04-17 09:14:17", "response_length": 300, "sentiment_score": -0.2 }, { "id": 90, "request_id": 169, "user_id": 147, "response_content": "The record was rejected following a minor review.", "created_at": "2023-11-19 14:39:45", "response_length": 249, "sentiment_score": -0.24 }, { "id": 91, "request_id": 76, "user_id": 38, "response_content": "No response from the customer, so the item was replaced.", "created_at": "2023-11-19 19:15:25", "response_length": 222, "sentiment_score": 0.15 }, { "id": 92, "request_id": 28, "user_id": 57, "response_content": null, "created_at": "2023-07-11 19:20:29", "response_length": 222, "sentiment_score": -0.07 }, { "id": 93, "request_id": 85, "user_id": 54, "response_content": "The customer asked for a change and the delivery was escalated.", "created_at": "2023-01-04 12:40:11", "response_length": 177, "sentiment_score": 0.38 }, { "id": 94, "request_id": 110, "user_id": 72, "response_content": "A minor follow-up: the delivery was reviewed.", "created_at": "2023-01-13 17:54:29", "response_length": 354, "sentiment_score": -0.13 }, { "id": 95, "request_id": 138, "user_id": 74, "response_content": "Flagged as routine. An operator confirmed the claim.", "created_at": "2023-09-29 11:09:17", "response_length": 242, "sentiment_score": 0.22 }, { "id": 96, "request_id": 90, "user_id": 56, "response_content": "A partial follow-up: the delivery was approved.", "created_at": "2023-05-02 19:43:35", "response_length": 447, "sentiment_score": -0.25 }, { "id": 97, "request_id": 173, "user_id": 116, "response_content": "No response from an operator, so the refund was rescheduled.", "created_at": "2023-07-16 19:54:01", "response_length": 241, "sentiment_score": 0.1 }, { "id": 98, "request_id": 11, "user_id": 88, "response_content": "The account was reopened — urgent case, no further action.", "created_at": "2023-06-09 22:25:27", "response_length": 277, "sentiment_score": -0.19 }, { "id": 99, "request_id": 177, "user_id": 28, "response_content": "The transfer was reviewed following an automatic review.", "created_at": "2023-07-12 15:34:52", "response_length": 270, "sentiment_score": -0.37 }, { "id": 100, "request_id": 177, "user_id": 1, "response_content": "An automatic follow-up: the report was approved.", "created_at": "2023-05-11 01:32:06", "response_length": 198, "sentiment_score": 0.61 }, { "id": 101, "request_id": 29, "user_id": 95, "response_content": "The team reported a duplicate issue; the request was closed.", "created_at": "2023-04-11 15:25:56", "response_length": 307, "sentiment_score": 0.82 }, { "id": 102, "request_id": 61, "user_id": 74, "response_content": "No response from an operator, so the report was rejected.", "created_at": "2023-08-24 20:50:11", "response_length": 168, "sentiment_score": -0.06 }, { "id": 103, "request_id": 10, "user_id": 141, "response_content": "The item was refunded following a repeat review.", "created_at": "2023-09-29 18:15:18", "response_length": 283, "sentiment_score": 0.26 }, { "id": 104, "request_id": 120, "user_id": 103, "response_content": "The reviewer reported a late issue; the request was updated.", "created_at": "2023-12-20 16:04:33", "response_length": 257, "sentiment_score": 0.16 }, { "id": 105, "request_id": 71, "user_id": 42, "response_content": "The customer reported a manual issue; the booking was resolved.", "created_at": "2023-12-04 09:54:01", "response_length": 211, "sentiment_score": 0.62 }, { "id": 106, "request_id": 1, "user_id": 65, "response_content": "The shipment was approved following a routine review.", "created_at": "2023-05-02 20:17:59", "response_length": 266, "sentiment_score": -0.66 }, { "id": 107, "request_id": 113, "user_id": 27, "response_content": "An operator confirmed the details and the booking was reopened.", "created_at": "2023-11-28 17:05:17", "response_length": 276, "sentiment_score": -0.19 }, { "id": 108, "request_id": 143, "user_id": 141, "response_content": "The session was processed — routine case, no further action.", "created_at": "2023-05-16 20:30:47", "response_length": 244, "sentiment_score": 0 }, { "id": 109, "request_id": 131, "user_id": 131, "response_content": "The account owner confirmed the details and the record was replaced.", "created_at": "2023-09-27 19:38:43", "response_length": 302, "sentiment_score": 0.1 }, { "id": 110, "request_id": 193, "user_id": 103, "response_content": "The account owner asked for a change and the account was rejected.", "created_at": "2023-01-04 19:59:44", "response_length": 268, "sentiment_score": 0 }, { "id": 111, "request_id": 163, "user_id": 127, "response_content": "An operator confirmed the details and the booking was confirmed.", "created_at": "2023-03-23 16:58:44", "response_length": 297, "sentiment_score": 0.65 }, { "id": 112, "request_id": 68, "user_id": 109, "response_content": "The courier asked for a change and the refund was replaced.", "created_at": "2023-04-30 17:12:46", "response_length": 341, "sentiment_score": -0.06 }, { "id": 113, "request_id": 18, "user_id": 15, "response_content": "A minor follow-up: the document was rescheduled.", "created_at": "2023-02-27 11:45:04", "response_length": 133, "sentiment_score": 0.07 }, { "id": 114, "request_id": 67, "user_id": 115, "response_content": "The supplier reported a partial issue; the invoice was reviewed.", "created_at": "2023-11-16 11:43:51", "response_length": 205, "sentiment_score": -0.01 }, { "id": 115, "request_id": 59, "user_id": 6, "response_content": "A partial follow-up: the appointment was refunded.", "created_at": "2023-09-09 17:13:10", "response_length": 197, "sentiment_score": 0.47 }, { "id": 116, "request_id": 79, "user_id": 59, "response_content": null, "created_at": "2023-01-11 22:03:36", "response_length": 232, "sentiment_score": 0.41 }, { "id": 117, "request_id": 55, "user_id": 32, "response_content": "Support confirmed the details and the claim was cancelled.", "created_at": "2023-11-22 19:08:12", "response_length": 258, "sentiment_score": 0.34 }, { "id": 118, "request_id": 42, "user_id": 10, "response_content": "A duplicate follow-up: the transfer was cancelled.", "created_at": "2023-04-02 19:39:01", "response_length": 262, "sentiment_score": -0.14 }, { "id": 119, "request_id": 109, "user_id": 58, "response_content": "A minor request was escalated the same day.", "created_at": "2023-09-14 08:18:51", "response_length": 210, "sentiment_score": 0.59 }, { "id": 120, "request_id": 21, "user_id": 110, "response_content": "No response from the reviewer, so the order was processed.", "created_at": "2023-03-29 09:02:04", "response_length": 287, "sentiment_score": 0.03 }, { "id": 121, "request_id": 9, "user_id": 105, "response_content": "Flagged as standard. Support refunded the ticket.", "created_at": "2023-11-04 21:55:36", "response_length": 250, "sentiment_score": 0.65 }, { "id": 122, "request_id": 60, "user_id": 128, "response_content": "The supplier confirmed the details and the ticket was approved.", "created_at": "2023-04-29 18:08:31", "response_length": 289, "sentiment_score": 0.75 }, { "id": 123, "request_id": 67, "user_id": 6, "response_content": "Flagged as late. The team reviewed the document.", "created_at": "2023-06-13 20:08:05", "response_length": 155, "sentiment_score": 0.21 }, { "id": 124, "request_id": 185, "user_id": 43, "response_content": "No response from the team, so the record was completed.", "created_at": "2023-04-27 19:06:02", "response_length": 340, "sentiment_score": -0.01 }, { "id": 125, "request_id": 33, "user_id": 78, "response_content": "A standard follow-up: the transfer was rescheduled.", "created_at": "2023-01-06 17:46:32", "response_length": 209, "sentiment_score": -0.2 }, { "id": 126, "request_id": 179, "user_id": 104, "response_content": null, "created_at": "2023-03-02 09:11:21", "response_length": 163, "sentiment_score": -0.47 }, { "id": 127, "request_id": 94, "user_id": 46, "response_content": "An automatic item was cancelled the same day.", "created_at": "2023-12-09 10:25:56", "response_length": 317, "sentiment_score": -0.52 }, { "id": 128, "request_id": 26, "user_id": 128, "response_content": "Support confirmed the details and the item was refunded.", "created_at": "2023-01-12 10:18:20", "response_length": 330, "sentiment_score": -0.37 }, { "id": 129, "request_id": 50, "user_id": 88, "response_content": "The transfer was rescheduled — manual case, no further action.", "created_at": "2023-03-04 20:29:49", "response_length": 193, "sentiment_score": -0.12 }, { "id": 130, "request_id": 176, "user_id": 21, "response_content": "No response from the team, so the request was updated.", "created_at": "2023-02-22 16:49:35", "response_length": 226, "sentiment_score": -0.07 }, { "id": 131, "request_id": 157, "user_id": 89, "response_content": "The transfer was reopened — unusual case, no further action.", "created_at": "2023-08-06 13:38:08", "response_length": 100, "sentiment_score": 0.38 }, { "id": 132, "request_id": 121, "user_id": 25, "response_content": "A minor follow-up: the invoice was rejected.", "created_at": "2023-08-27 10:38:36", "response_length": 171, "sentiment_score": -0.33 }, { "id": 133, "request_id": 151, "user_id": 101, "response_content": "The account owner asked for a change and the session was reopened.", "created_at": "2023-06-07 09:06:59", "response_length": 83, "sentiment_score": -0.34 }, { "id": 134, "request_id": 53, "user_id": 2, "response_content": null, "created_at": "2023-10-20 14:05:22", "response_length": 301, "sentiment_score": -0.07 }, { "id": 135, "request_id": 198, "user_id": 139, "response_content": null, "created_at": "2023-12-16 19:00:25", "response_length": 102, "sentiment_score": 0.38 }, { "id": 136, "request_id": 91, "user_id": 30, "response_content": "A standard report was reviewed the same day.", "created_at": "2023-01-22 11:13:12", "response_length": 241, "sentiment_score": -0.26 }, { "id": 137, "request_id": 100, "user_id": 82, "response_content": "The account was rejected following a duplicate review.", "created_at": "2023-03-06 21:47:47", "response_length": 191, "sentiment_score": 0.21 }, { "id": 138, "request_id": 104, "user_id": 99, "response_content": "The customer confirmed the details and the record was escalated.", "created_at": "2023-07-17 00:36:55", "response_length": 196, "sentiment_score": 0.55 }, { "id": 139, "request_id": 92, "user_id": 144, "response_content": "The account was refunded following a routine review.", "created_at": "2023-08-22 00:34:35", "response_length": 215, "sentiment_score": 0.03 }, { "id": 140, "request_id": 161, "user_id": 135, "response_content": "Support reported a manual issue; the appointment was confirmed.", "created_at": "2023-09-21 06:52:31", "response_length": 308, "sentiment_score": -0.08 }, { "id": 141, "request_id": 64, "user_id": 101, "response_content": null, "created_at": "2023-07-26 17:42:49", "response_length": 168, "sentiment_score": -0.38 }, { "id": 142, "request_id": 168, "user_id": 68, "response_content": "A standard follow-up: the payment was replaced.", "created_at": "2023-06-09 13:28:08", "response_length": 162, "sentiment_score": 0.31 }, { "id": 143, "request_id": 196, "user_id": 124, "response_content": "The customer reported a partial issue; the delivery was delayed.", "created_at": "2023-07-25 15:01:38", "response_length": 292, "sentiment_score": -0.08 }, { "id": 144, "request_id": 126, "user_id": 122, "response_content": "The customer reported a repeat issue; the claim was updated.", "created_at": "2023-07-17 16:52:09", "response_length": 244, "sentiment_score": 0.05 }, { "id": 145, "request_id": 149, "user_id": 66, "response_content": "The team asked for a change and the request was completed.", "created_at": "2023-02-05 17:01:57", "response_length": 368, "sentiment_score": -0.41 }, { "id": 146, "request_id": 101, "user_id": 81, "response_content": "The supplier reported an urgent issue; the order was approved.", "created_at": "2023-02-13 19:45:01", "response_length": 231, "sentiment_score": -0.13 }, { "id": 147, "request_id": 28, "user_id": 18, "response_content": "The booking was rescheduled — repeat case, no further action.", "created_at": "2023-03-15 11:16:07", "response_length": 238, "sentiment_score": -0.11 }, { "id": 148, "request_id": 40, "user_id": 52, "response_content": "The supplier reported a late issue; the session was reviewed.", "created_at": "2023-01-22 07:48:19", "response_length": 259, "sentiment_score": -0.02 }, { "id": 149, "request_id": 16, "user_id": 130, "response_content": null, "created_at": "2023-03-27 20:39:12", "response_length": 268, "sentiment_score": 0.02 }, { "id": 150, "request_id": 199, "user_id": 123, "response_content": null, "created_at": "2023-04-03 19:57:51", "response_length": 195, "sentiment_score": -0.41 }, { "id": 151, "request_id": 23, "user_id": 139, "response_content": "The delivery was approved — standard case, no further action.", "created_at": "2023-09-04 20:47:05", "response_length": 263, "sentiment_score": -0.13 }, { "id": 152, "request_id": 172, "user_id": 68, "response_content": "The transfer was delayed — routine case, no further action.", "created_at": "2023-11-22 12:46:18", "response_length": 328, "sentiment_score": 0.23 }, { "id": 153, "request_id": 54, "user_id": 107, "response_content": "The courier reported an automatic issue; the invoice was approved.", "created_at": "2023-06-24 18:01:29", "response_length": 154, "sentiment_score": 0.23 }, { "id": 154, "request_id": 17, "user_id": 29, "response_content": "No response from the reviewer, so the refund was replaced.", "created_at": "2023-09-22 19:37:21", "response_length": 231, "sentiment_score": 0.31 }, { "id": 155, "request_id": 143, "user_id": 128, "response_content": "Support confirmed the details and the booking was replaced.", "created_at": "2023-02-19 20:53:39", "response_length": 210, "sentiment_score": 0 }, { "id": 156, "request_id": 177, "user_id": 133, "response_content": "The shipment was updated — urgent case, no further action.", "created_at": "2023-08-08 13:54:44", "response_length": 171, "sentiment_score": -0.34 }, { "id": 157, "request_id": 51, "user_id": 7, "response_content": null, "created_at": "2023-12-31 16:49:27", "response_length": 347, "sentiment_score": -0.54 }, { "id": 158, "request_id": 3, "user_id": 119, "response_content": "The refund was processed after a late check.", "created_at": "2023-09-24 18:14:44", "response_length": 271, "sentiment_score": 0.29 }, { "id": 159, "request_id": 151, "user_id": 21, "response_content": "No response from the customer, so the invoice was replaced.", "created_at": "2023-11-11 15:18:40", "response_length": 252, "sentiment_score": -0.17 }, { "id": 160, "request_id": 91, "user_id": 150, "response_content": "The session was delayed — unusual case, no further action.", "created_at": "2023-10-20 17:00:40", "response_length": 184, "sentiment_score": -0.38 }, { "id": 161, "request_id": 26, "user_id": 122, "response_content": "An unusual follow-up: the ticket was cancelled.", "created_at": "2023-05-04 18:11:12", "response_length": 195, "sentiment_score": 0.16 }, { "id": 162, "request_id": 82, "user_id": 112, "response_content": "An unusual record was escalated the same day.", "created_at": "2023-09-28 21:22:15", "response_length": 326, "sentiment_score": -0.42 }, { "id": 163, "request_id": 170, "user_id": 124, "response_content": "The courier reported an automatic issue; the transfer was resolved.", "created_at": "2023-10-09 12:40:06", "response_length": 271, "sentiment_score": -0.27 }, { "id": 164, "request_id": 24, "user_id": 14, "response_content": "The order was reopened after a manual check.", "created_at": "2023-09-11 18:52:12", "response_length": 170, "sentiment_score": -0.25 }, { "id": 165, "request_id": 29, "user_id": 44, "response_content": null, "created_at": "2023-01-03 13:44:40", "response_length": 242, "sentiment_score": -0.1 }, { "id": 166, "request_id": 183, "user_id": 124, "response_content": "The session was replaced — manual case, no further action.", "created_at": "2023-04-03 08:52:52", "response_length": 279, "sentiment_score": 0.34 }, { "id": 167, "request_id": 136, "user_id": 90, "response_content": "A duplicate delivery was processed the same day.", "created_at": "2023-01-14 23:45:48", "response_length": 259, "sentiment_score": 0.07 }, { "id": 168, "request_id": 115, "user_id": 13, "response_content": "A repeat request was rescheduled the same day.", "created_at": "2023-12-22 14:23:47", "response_length": 168, "sentiment_score": 0.01 }, { "id": 169, "request_id": 96, "user_id": 37, "response_content": null, "created_at": "2023-08-13 16:50:57", "response_length": 166, "sentiment_score": 0.29 }, { "id": 170, "request_id": 112, "user_id": 141, "response_content": "A late report was processed the same day.", "created_at": "2023-02-01 07:22:15", "response_length": 228, "sentiment_score": 0.27 }, { "id": 171, "request_id": 114, "user_id": 90, "response_content": "The reviewer confirmed the details and the refund was processed.", "created_at": "2023-04-14 22:12:56", "response_length": 242, "sentiment_score": -0.31 }, { "id": 172, "request_id": 193, "user_id": 111, "response_content": "The item was confirmed — automatic case, no further action.", "created_at": "2023-04-10 10:57:34", "response_length": 211, "sentiment_score": -0.37 }, { "id": 173, "request_id": 131, "user_id": 89, "response_content": "A standard item was resolved the same day.", "created_at": "2023-02-11 15:04:56", "response_length": 364, "sentiment_score": 0.08 }, { "id": 174, "request_id": 174, "user_id": 66, "response_content": "A partial invoice was closed the same day.", "created_at": "2023-06-30 12:29:10", "response_length": 420, "sentiment_score": 0.08 }, { "id": 175, "request_id": 193, "user_id": 23, "response_content": "The request was confirmed after a duplicate check.", "created_at": "2023-05-29 18:02:00", "response_length": 275, "sentiment_score": -0.02 }, { "id": 176, "request_id": 41, "user_id": 112, "response_content": null, "created_at": "2023-05-18 08:35:34", "response_length": 92, "sentiment_score": 0.04 }, { "id": 177, "request_id": 144, "user_id": 113, "response_content": "The reviewer asked for a change and the transfer was delayed.", "created_at": "2023-07-31 19:10:07", "response_length": 335, "sentiment_score": 0.54 }, { "id": 178, "request_id": 185, "user_id": 44, "response_content": "A standard record was cancelled the same day.", "created_at": "2023-07-31 16:06:23", "response_length": 188, "sentiment_score": -0.19 }, { "id": 179, "request_id": 69, "user_id": 13, "response_content": "The customer asked for a change and the record was reopened.", "created_at": "2023-04-04 14:41:49", "response_length": 114, "sentiment_score": 0.44 }, { "id": 180, "request_id": 8, "user_id": 139, "response_content": "An operator confirmed the details and the invoice was updated.", "created_at": "2023-12-19 12:20:24", "response_length": 175, "sentiment_score": -0.19 }, { "id": 181, "request_id": 33, "user_id": 36, "response_content": "No response from support, so the appointment was completed.", "created_at": "2023-06-14 17:26:16", "response_length": 223, "sentiment_score": -0.02 }, { "id": 182, "request_id": 159, "user_id": 150, "response_content": "A standard follow-up: the document was cancelled.", "created_at": "2023-01-09 15:39:12", "response_length": 424, "sentiment_score": -0.05 }, { "id": 183, "request_id": 24, "user_id": 94, "response_content": "The account owner asked for a change and the account was rescheduled.", "created_at": "2023-10-17 17:07:48", "response_length": 252, "sentiment_score": -0.19 }, { "id": 184, "request_id": 198, "user_id": 94, "response_content": "The courier asked for a change and the invoice was rejected.", "created_at": "2023-08-02 22:53:03", "response_length": 326, "sentiment_score": 0.15 }, { "id": 185, "request_id": 66, "user_id": 75, "response_content": "The claim was reviewed — partial case, no further action.", "created_at": "2023-07-04 02:31:50", "response_length": 265, "sentiment_score": 0.37 }, { "id": 186, "request_id": 81, "user_id": 127, "response_content": "A partial follow-up: the request was refunded.", "created_at": "2023-01-09 19:35:39", "response_length": 228, "sentiment_score": 0.26 }, { "id": 187, "request_id": 179, "user_id": 114, "response_content": "The transfer was replaced — repeat case, no further action.", "created_at": "2023-06-02 11:36:37", "response_length": 182, "sentiment_score": 0.13 }, { "id": 188, "request_id": 174, "user_id": 89, "response_content": "The appointment was confirmed following an automatic review.", "created_at": "2023-02-05 14:37:19", "response_length": 184, "sentiment_score": -0.09 }, { "id": 189, "request_id": 142, "user_id": 88, "response_content": "The booking was updated following an incomplete review.", "created_at": "2023-08-22 15:37:57", "response_length": 237, "sentiment_score": 0.14 }, { "id": 190, "request_id": 190, "user_id": 42, "response_content": null, "created_at": "2023-04-11 11:18:58", "response_length": 396, "sentiment_score": 0.03 }, { "id": 191, "request_id": 37, "user_id": 34, "response_content": "The account owner confirmed the details and the appointment was processed.", "created_at": "2023-11-21 21:10:09", "response_length": 177, "sentiment_score": 0.14 }, { "id": 192, "request_id": 78, "user_id": 135, "response_content": "The courier asked for a change and the appointment was approved.", "created_at": "2023-08-17 21:08:11", "response_length": 193, "sentiment_score": 0.28 }, { "id": 193, "request_id": 183, "user_id": 21, "response_content": "The team asked for a change and the claim was rescheduled.", "created_at": "2023-06-02 09:59:04", "response_length": 218, "sentiment_score": -0.28 }, { "id": 194, "request_id": 85, "user_id": 147, "response_content": "The account owner reported a minor issue; the request was closed.", "created_at": "2023-05-11 12:02:32", "response_length": 117, "sentiment_score": -0.02 }, { "id": 195, "request_id": 186, "user_id": 134, "response_content": null, "created_at": "2023-03-21 19:25:35", "response_length": 152, "sentiment_score": -0.22 }, { "id": 196, "request_id": 87, "user_id": 90, "response_content": "The supplier reported a duplicate issue; the transfer was confirmed.", "created_at": "2023-09-09 19:48:28", "response_length": 239, "sentiment_score": 0.27 }, { "id": 197, "request_id": 154, "user_id": 133, "response_content": "The transfer was completed following a routine review.", "created_at": "2023-01-28 16:00:59", "response_length": 191, "sentiment_score": -0.1 }, { "id": 198, "request_id": 179, "user_id": 7, "response_content": "An operator confirmed the details and the invoice was resolved.", "created_at": "2023-07-06 18:54:50", "response_length": 444, "sentiment_score": -0.37 }, { "id": 199, "request_id": 140, "user_id": 14, "response_content": "No response from support, so the booking was processed.", "created_at": "2023-10-03 15:17:03", "response_length": 180, "sentiment_score": 0.11 }, { "id": 200, "request_id": 164, "user_id": 86, "response_content": "The shipment was replaced after a duplicate check.", "created_at": "2023-11-29 17:33:46", "response_length": 142, "sentiment_score": -0.06 }, { "id": 201, "request_id": 185, "user_id": 46, "response_content": "A repeat invoice was confirmed the same day.", "created_at": "2023-01-02 08:05:52", "response_length": 242, "sentiment_score": 0.28 }, { "id": 202, "request_id": 75, "user_id": 43, "response_content": "The supplier asked for a change and the session was delayed.", "created_at": "2023-01-06 13:32:06", "response_length": 318, "sentiment_score": 0.22 }, { "id": 203, "request_id": 135, "user_id": 8, "response_content": "The order was refunded following an urgent review.", "created_at": "2023-12-26 16:38:57", "response_length": 308, "sentiment_score": -0.08 }, { "id": 204, "request_id": 150, "user_id": 51, "response_content": "Flagged as duplicate. Support approved the booking.", "created_at": "2023-02-16 19:20:29", "response_length": 187, "sentiment_score": -0.01 }, { "id": 205, "request_id": 1, "user_id": 51, "response_content": null, "created_at": "2023-04-14 09:03:39", "response_length": 258, "sentiment_score": 0.19 }, { "id": 206, "request_id": 80, "user_id": 127, "response_content": "Flagged as partial. The supplier approved the account.", "created_at": "2023-06-15 20:42:47", "response_length": 101, "sentiment_score": 0.05 }, { "id": 207, "request_id": 119, "user_id": 135, "response_content": "The customer reported an unusual issue; the session was cancelled.", "created_at": "2023-08-26 09:52:09", "response_length": 211, "sentiment_score": 0.15 }, { "id": 208, "request_id": 131, "user_id": 21, "response_content": "The courier confirmed the details and the document was resolved.", "created_at": "2023-09-09 14:11:02", "response_length": 184, "sentiment_score": 0.18 }, { "id": 209, "request_id": 28, "user_id": 28, "response_content": "Support confirmed the details and the appointment was processed.", "created_at": "2023-01-24 22:56:44", "response_length": 222, "sentiment_score": 0.61 }, { "id": 210, "request_id": 125, "user_id": 76, "response_content": "The request was updated after an urgent check.", "created_at": "2023-06-04 18:34:41", "response_length": 199, "sentiment_score": 0.37 }, { "id": 211, "request_id": 88, "user_id": 101, "response_content": "The claim was processed following an automatic review.", "created_at": "2023-03-03 13:03:01", "response_length": 129, "sentiment_score": -0.04 }, { "id": 212, "request_id": 143, "user_id": 115, "response_content": "The courier reported an urgent issue; the document was closed.", "created_at": "2023-05-23 18:37:50", "response_length": 161, "sentiment_score": -0.2 }, { "id": 213, "request_id": 74, "user_id": 49, "response_content": null, "created_at": "2023-07-24 18:22:22", "response_length": 306, "sentiment_score": -0.25 }, { "id": 214, "request_id": 35, "user_id": 54, "response_content": "The refund was refunded after an urgent check.", "created_at": "2023-06-16 14:03:50", "response_length": 332, "sentiment_score": -0.13 }, { "id": 215, "request_id": 94, "user_id": 57, "response_content": "A manual follow-up: the delivery was cancelled.", "created_at": "2023-12-13 21:58:00", "response_length": 231, "sentiment_score": -0.37 }, { "id": 216, "request_id": 183, "user_id": 105, "response_content": "The supplier confirmed the details and the transfer was escalated.", "created_at": "2023-01-23 21:54:19", "response_length": 126, "sentiment_score": 0.32 }, { "id": 217, "request_id": 189, "user_id": 86, "response_content": null, "created_at": "2023-07-10 17:25:05", "response_length": 199, "sentiment_score": -0.19 }, { "id": 218, "request_id": 35, "user_id": 38, "response_content": "An urgent invoice was resolved the same day.", "created_at": "2023-05-17 12:45:40", "response_length": 165, "sentiment_score": -0.08 }, { "id": 219, "request_id": 42, "user_id": 65, "response_content": "The account owner confirmed the details and the request was approved.", "created_at": "2023-07-30 21:30:09", "response_length": 253, "sentiment_score": 0.16 }, { "id": 220, "request_id": 39, "user_id": 113, "response_content": "The report was rescheduled — partial case, no further action.", "created_at": "2023-02-02 10:37:01", "response_length": 258, "sentiment_score": -0.06 }, { "id": 221, "request_id": 136, "user_id": 133, "response_content": "A standard follow-up: the refund was replaced.", "created_at": "2023-12-28 15:38:46", "response_length": 257, "sentiment_score": 0.03 }, { "id": 222, "request_id": 190, "user_id": 88, "response_content": "The transfer was reopened after an automatic check.", "created_at": "2023-06-11 23:37:42", "response_length": 246, "sentiment_score": -0.33 }, { "id": 223, "request_id": 52, "user_id": 88, "response_content": "The account was confirmed after a standard check.", "created_at": "2023-06-08 14:12:25", "response_length": 168, "sentiment_score": -0.21 }, { "id": 224, "request_id": 33, "user_id": 82, "response_content": "The account owner confirmed the details and the session was completed.", "created_at": "2023-04-27 19:59:14", "response_length": 331, "sentiment_score": 0.43 }, { "id": 225, "request_id": 39, "user_id": 139, "response_content": "An automatic follow-up: the payment was escalated.", "created_at": "2023-02-07 19:29:10", "response_length": 248, "sentiment_score": -0.12 }, { "id": 226, "request_id": 168, "user_id": 63, "response_content": "The invoice was reviewed — routine case, no further action.", "created_at": "2023-11-08 21:57:15", "response_length": 398, "sentiment_score": 0.4 }, { "id": 227, "request_id": 68, "user_id": 121, "response_content": null, "created_at": "2023-09-02 21:54:46", "response_length": 265, "sentiment_score": 0.1 }, { "id": 228, "request_id": 165, "user_id": 65, "response_content": "The ticket was delayed after a standard check.", "created_at": "2023-08-21 09:11:23", "response_length": 224, "sentiment_score": 0.15 }, { "id": 229, "request_id": 175, "user_id": 39, "response_content": "Flagged as routine. The account owner reviewed the item.", "created_at": "2023-06-27 22:26:58", "response_length": 187, "sentiment_score": -0.37 }, { "id": 230, "request_id": 138, "user_id": 143, "response_content": "The request was completed after an unusual check.", "created_at": "2023-05-09 21:17:15", "response_length": 201, "sentiment_score": 0.34 }, { "id": 231, "request_id": 165, "user_id": 37, "response_content": "The courier confirmed the details and the transfer was updated.", "created_at": "2023-11-04 20:00:13", "response_length": 159, "sentiment_score": 0.17 }, { "id": 232, "request_id": 125, "user_id": 142, "response_content": "A partial refund was resolved the same day.", "created_at": "2023-06-10 13:05:50", "response_length": 220, "sentiment_score": 0.04 }, { "id": 233, "request_id": 17, "user_id": 7, "response_content": "A minor claim was cancelled the same day.", "created_at": "2023-05-22 19:30:22", "response_length": 277, "sentiment_score": 0.18 }, { "id": 234, "request_id": 109, "user_id": 141, "response_content": "The customer reported a partial issue; the refund was closed.", "created_at": "2023-02-23 19:38:41", "response_length": 323, "sentiment_score": 0.01 }, { "id": 235, "request_id": 5, "user_id": 124, "response_content": "An operator confirmed the details and the payment was completed.", "created_at": "2023-08-10 14:52:01", "response_length": 435, "sentiment_score": 0.26 }, { "id": 236, "request_id": 59, "user_id": 129, "response_content": "The ticket was rejected after a late check.", "created_at": "2023-12-26 18:40:22", "response_length": 215, "sentiment_score": -0.45 }, { "id": 237, "request_id": 57, "user_id": 18, "response_content": "Flagged as incomplete. The courier rejected the session.", "created_at": "2023-03-25 19:55:40", "response_length": 378, "sentiment_score": -0.15 }, { "id": 238, "request_id": 153, "user_id": 116, "response_content": "The reviewer confirmed the details and the order was escalated.", "created_at": "2023-10-26 20:03:33", "response_length": 202, "sentiment_score": -0.35 }, { "id": 239, "request_id": 119, "user_id": 23, "response_content": "The session was rejected after an urgent check.", "created_at": "2023-08-23 05:27:06", "response_length": 204, "sentiment_score": 0.01 }, { "id": 240, "request_id": 35, "user_id": 98, "response_content": "The transfer was reviewed — repeat case, no further action.", "created_at": "2023-09-15 19:53:24", "response_length": 131, "sentiment_score": -0.35 }, { "id": 241, "request_id": 88, "user_id": 108, "response_content": "The document was delayed following a late review.", "created_at": "2023-06-22 17:07:13", "response_length": 304, "sentiment_score": 0.24 }, { "id": 242, "request_id": 29, "user_id": 67, "response_content": "An automatic follow-up: the claim was escalated.", "created_at": "2023-07-18 07:41:36", "response_length": 180, "sentiment_score": -0.18 }, { "id": 243, "request_id": 99, "user_id": 97, "response_content": null, "created_at": "2023-11-13 22:03:17", "response_length": 218, "sentiment_score": 0.3 }, { "id": 244, "request_id": 32, "user_id": 116, "response_content": null, "created_at": "2023-02-04 19:04:16", "response_length": 285, "sentiment_score": -0.14 }, { "id": 245, "request_id": 4, "user_id": 138, "response_content": null, "created_at": "2023-07-13 08:36:30", "response_length": 185, "sentiment_score": 0.1 }, { "id": 246, "request_id": 6, "user_id": 130, "response_content": "The courier reported a routine issue; the order was approved.", "created_at": "2023-11-01 17:35:48", "response_length": 211, "sentiment_score": 0.01 }, { "id": 247, "request_id": 174, "user_id": 68, "response_content": "The reviewer reported a manual issue; the document was reopened.", "created_at": "2023-06-03 22:13:06", "response_length": 374, "sentiment_score": -0.08 }, { "id": 248, "request_id": 66, "user_id": 89, "response_content": "An incomplete shipment was escalated the same day.", "created_at": "2023-08-17 16:25:15", "response_length": 296, "sentiment_score": 0.23 }, { "id": 249, "request_id": 151, "user_id": 143, "response_content": "The report was replaced following a routine review.", "created_at": "2023-03-11 16:02:49", "response_length": 241, "sentiment_score": -0.27 }, { "id": 250, "request_id": 198, "user_id": 9, "response_content": "Support reported a late issue; the item was updated.", "created_at": "2023-10-28 18:09:57", "response_length": 328, "sentiment_score": 0.45 }, { "id": 251, "request_id": 75, "user_id": 66, "response_content": "Flagged as manual. An operator delayed the ticket.", "created_at": "2023-07-29 23:58:38", "response_length": 220, "sentiment_score": -0.35 }, { "id": 252, "request_id": 169, "user_id": 148, "response_content": "A standard report was escalated the same day.", "created_at": "2023-11-05 20:49:37", "response_length": 110, "sentiment_score": 0.16 }, { "id": 253, "request_id": 113, "user_id": 111, "response_content": "A routine follow-up: the account was resolved.", "created_at": "2023-07-25 14:58:17", "response_length": 242, "sentiment_score": 0.34 }, { "id": 254, "request_id": 56, "user_id": 38, "response_content": "The invoice was delayed following a repeat review.", "created_at": "2023-08-27 18:32:44", "response_length": 156, "sentiment_score": 0.64 }, { "id": 255, "request_id": 131, "user_id": 143, "response_content": "The report was reviewed following a repeat review.", "created_at": "2023-10-25 12:58:18", "response_length": 214, "sentiment_score": -0.23 }, { "id": 256, "request_id": 184, "user_id": 48, "response_content": "A repeat follow-up: the transfer was escalated.", "created_at": "2023-07-31 20:16:28", "response_length": 289, "sentiment_score": -0.14 }, { "id": 257, "request_id": 142, "user_id": 25, "response_content": null, "created_at": "2023-06-13 23:34:09", "response_length": 296, "sentiment_score": 0.31 }, { "id": 258, "request_id": 142, "user_id": 144, "response_content": null, "created_at": "2023-08-02 09:01:19", "response_length": 140, "sentiment_score": 0.14 }, { "id": 259, "request_id": 95, "user_id": 108, "response_content": null, "created_at": "2023-04-25 10:57:55", "response_length": 337, "sentiment_score": 0.11 }, { "id": 260, "request_id": 96, "user_id": 24, "response_content": "A minor follow-up: the order was rejected.", "created_at": "2023-12-18 18:30:43", "response_length": 310, "sentiment_score": 0.18 }, { "id": 261, "request_id": 180, "user_id": 78, "response_content": "A manual follow-up: the record was processed.", "created_at": "2023-12-23 13:09:50", "response_length": 256, "sentiment_score": -0.19 }, { "id": 262, "request_id": 149, "user_id": 69, "response_content": "Support asked for a change and the appointment was reopened.", "created_at": "2023-01-31 16:59:57", "response_length": 188, "sentiment_score": -0.18 }, { "id": 263, "request_id": 196, "user_id": 10, "response_content": "No response from the reviewer, so the transfer was confirmed.", "created_at": "2023-01-12 17:51:11", "response_length": 309, "sentiment_score": -0.23 }, { "id": 264, "request_id": 48, "user_id": 79, "response_content": "An operator confirmed the details and the record was closed.", "created_at": "2023-02-07 23:56:44", "response_length": 415, "sentiment_score": 0.14 }, { "id": 265, "request_id": 188, "user_id": 116, "response_content": "The team reported an unusual issue; the document was closed.", "created_at": "2023-04-02 21:34:59", "response_length": 364, "sentiment_score": -0.19 }, { "id": 266, "request_id": 92, "user_id": 74, "response_content": "Flagged as minor. The team reopened the payment.", "created_at": "2023-08-05 17:36:40", "response_length": 181, "sentiment_score": 0.32 }, { "id": 267, "request_id": 188, "user_id": 11, "response_content": "The appointment was rejected following an urgent review.", "created_at": "2023-03-26 13:48:28", "response_length": 211, "sentiment_score": -0.1 }, { "id": 268, "request_id": 65, "user_id": 119, "response_content": "The document was rescheduled — standard case, no further action.", "created_at": "2023-10-14 10:23:23", "response_length": 274, "sentiment_score": 0.27 }, { "id": 269, "request_id": 63, "user_id": 63, "response_content": "Flagged as unusual. The customer updated the ticket.", "created_at": "2023-09-06 20:42:19", "response_length": 200, "sentiment_score": -0.37 }, { "id": 270, "request_id": 172, "user_id": 69, "response_content": "A manual follow-up: the payment was confirmed.", "created_at": "2023-06-11 10:27:03", "response_length": 319, "sentiment_score": -0.11 }, { "id": 271, "request_id": 181, "user_id": 77, "response_content": "The record was escalated after a routine check.", "created_at": "2023-11-03 11:44:08", "response_length": 360, "sentiment_score": -0.13 }, { "id": 272, "request_id": 97, "user_id": 1, "response_content": "An operator asked for a change and the document was processed.", "created_at": "2023-11-03 14:05:07", "response_length": 279, "sentiment_score": -0.21 }, { "id": 273, "request_id": 62, "user_id": 147, "response_content": "The reviewer asked for a change and the shipment was reopened.", "created_at": "2023-12-17 15:39:37", "response_length": 211, "sentiment_score": 0.13 }, { "id": 274, "request_id": 101, "user_id": 98, "response_content": "Support reported a late issue; the item was resolved.", "created_at": "2023-04-17 20:05:55", "response_length": 256, "sentiment_score": -0.23 }, { "id": 275, "request_id": 133, "user_id": 91, "response_content": "The claim was resolved following a standard review.", "created_at": "2023-01-02 10:20:38", "response_length": 243, "sentiment_score": -0.03 }, { "id": 276, "request_id": 142, "user_id": 73, "response_content": "The request was completed — urgent case, no further action.", "created_at": "2023-02-27 11:26:52", "response_length": 309, "sentiment_score": -0.05 }, { "id": 277, "request_id": 62, "user_id": 21, "response_content": "A partial account was refunded the same day.", "created_at": "2023-04-12 23:04:04", "response_length": 357, "sentiment_score": 0.32 }, { "id": 278, "request_id": 147, "user_id": 82, "response_content": "The payment was refunded after a routine check.", "created_at": "2023-02-12 21:57:10", "response_length": 250, "sentiment_score": -0.31 }, { "id": 279, "request_id": 174, "user_id": 112, "response_content": "No response from the courier, so the order was updated.", "created_at": "2023-01-01 15:47:07", "response_length": 395, "sentiment_score": 0.23 }, { "id": 280, "request_id": 92, "user_id": 65, "response_content": "No response from support, so the delivery was reopened.", "created_at": "2023-03-31 09:42:17", "response_length": 153, "sentiment_score": 0.09 }, { "id": 281, "request_id": 105, "user_id": 139, "response_content": "Flagged as repeat. The customer cancelled the request.", "created_at": "2023-09-30 18:18:44", "response_length": 229, "sentiment_score": 0.02 }, { "id": 282, "request_id": 197, "user_id": 14, "response_content": "The record was delayed after an urgent check.", "created_at": "2023-03-04 12:39:18", "response_length": 196, "sentiment_score": -0.34 }, { "id": 283, "request_id": 8, "user_id": 111, "response_content": "The customer confirmed the details and the document was resolved.", "created_at": "2023-09-19 16:28:09", "response_length": 271, "sentiment_score": -0.77 }, { "id": 284, "request_id": 47, "user_id": 82, "response_content": "No response from the reviewer, so the transfer was replaced.", "created_at": "2023-07-29 20:31:57", "response_length": 189, "sentiment_score": -0.16 }, { "id": 285, "request_id": 70, "user_id": 100, "response_content": "An urgent shipment was approved the same day.", "created_at": "2023-07-10 22:27:31", "response_length": 141, "sentiment_score": 0.21 }, { "id": 286, "request_id": 181, "user_id": 122, "response_content": "No response from the account owner, so the document was replaced.", "created_at": "2023-05-18 16:27:18", "response_length": 148, "sentiment_score": -0.14 }, { "id": 287, "request_id": 113, "user_id": 15, "response_content": "An unusual invoice was escalated the same day.", "created_at": "2023-04-06 18:24:55", "response_length": 211, "sentiment_score": -0.14 }, { "id": 288, "request_id": 3, "user_id": 113, "response_content": "An urgent account was updated the same day.", "created_at": "2023-10-09 16:43:15", "response_length": 158, "sentiment_score": 0.1 }, { "id": 289, "request_id": 200, "user_id": 57, "response_content": "The reviewer reported an incomplete issue; the shipment was replaced.", "created_at": "2023-05-16 12:24:08", "response_length": 282, "sentiment_score": -0.09 }, { "id": 290, "request_id": 146, "user_id": 145, "response_content": "The ticket was delayed — duplicate case, no further action.", "created_at": "2023-06-25 12:31:12", "response_length": 141, "sentiment_score": -0.37 }, { "id": 291, "request_id": 120, "user_id": 8, "response_content": "The courier asked for a change and the session was escalated.", "created_at": "2023-10-29 14:28:13", "response_length": 282, "sentiment_score": 0.38 }, { "id": 292, "request_id": 168, "user_id": 12, "response_content": "Support confirmed the details and the shipment was rejected.", "created_at": "2023-02-05 19:53:46", "response_length": 246, "sentiment_score": -0.14 }, { "id": 293, "request_id": 149, "user_id": 96, "response_content": "No response from support, so the report was reviewed.", "created_at": "2023-03-04 17:05:09", "response_length": 306, "sentiment_score": -0.04 }, { "id": 294, "request_id": 39, "user_id": 32, "response_content": "An urgent invoice was confirmed the same day.", "created_at": "2023-10-29 17:41:08", "response_length": 359, "sentiment_score": 0.11 }, { "id": 295, "request_id": 74, "user_id": 49, "response_content": "The 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