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193, "full_name": "Sofia Costa", "age": 40, "gender": "female", "enrollment_date": "2022-09-20" }, { "id": 194, "full_name": "Tariq Flores", "age": 64, "gender": "male", "enrollment_date": "2022-10-10" }, { "id": 195, "full_name": "Rosa Silva", "age": 26, "gender": "female", "enrollment_date": "2020-06-15" }, { "id": 196, "full_name": "Ben Oliveira", "age": 43, "gender": "male", "enrollment_date": "2021-03-01" }, { "id": 197, "full_name": "Mia Schmidt", "age": 47, "gender": "female", "enrollment_date": "2021-04-28" }, { "id": 198, "full_name": "Wei Jansen", "age": 43, "gender": "female", "enrollment_date": "2021-06-03" }, { "id": 199, "full_name": "Rosa Lopez", "age": 46, "gender": "female", "enrollment_date": "2022-09-11" }, { "id": 200, "full_name": "Emma Klein", "age": 51, "gender": "female", "enrollment_date": "2020-10-06" } ], "trials": [ { "id": 1, "title": "Investigation", "start_date": "2022-01-21", "end_date": "2022-04-15", "therapeutic_area": "intervention oncology" }, { "id": 2, "title": "Diabetes", "start_date": "2020-01-09", "end_date": "2020-02-29", "therapeutic_area": "psychiatry infection" }, { "id": 3, "title": "Impact", "start_date": "2022-06-08", "end_date": "2023-05-28", "therapeutic_area": "cardiology therapy" }, { "id": 4, "title": "Efficacy Phase", "start_date": "2020-06-20", "end_date": "2020-07-27", "therapeutic_area": "neurodegenerative genetics musculoskeletal" }, { "id": 5, "title": "Management Cancer Heart", "start_date": "2022-06-08", "end_date": "2022-12-11", "therapeutic_area": "neurodegenerative" }, { "id": 6, "title": "Analysis", "start_date": "2023-09-16", "end_date": "2024-05-07", "therapeutic_area": "mental" }, { "id": 7, "title": "Study", "start_date": "2022-03-01", "end_date": "2022-12-28", "therapeutic_area": "gastroenterology" }, { "id": 8, "title": "Effect Heart Diabetes", "start_date": "2023-09-10", "end_date": "2024-02-15", "therapeutic_area": "intervention" }, { "id": 9, "title": "Efficacy Phase", "start_date": "2022-02-24", "end_date": "2022-11-16", "therapeutic_area": "musculoskeletal metabolism" }, { "id": 10, "title": "Diabetes Assessment", "start_date": "2021-03-01", "end_date": "2021-05-30", "therapeutic_area": "pain" }, { "id": 11, "title": "Investigation", "start_date": "2023-10-03", "end_date": "2024-04-02", "therapeutic_area": "psychiatry vascular" }, { "id": 12, "title": "Investigation Research", "start_date": "2021-06-22", "end_date": "2022-02-24", "therapeutic_area": "tissue skin" }, { "id": 13, "title": "Control", "start_date": "2023-10-17", "end_date": "2024-05-01", "therapeutic_area": "chronic neurology endocrinology" }, { "id": 14, "title": "Impact Analysis Investigation", "start_date": "2020-07-11", "end_date": "2021-04-14", "therapeutic_area": "oncology kidney" }, { "id": 15, "title": "Heart Control Outcome", "start_date": "2021-07-18", "end_date": "2021-12-05", "therapeutic_area": "acute" }, { "id": 16, "title": "Analysis Trial Protocol", "start_date": "2020-07-20", "end_date": "2020-10-21", "therapeutic_area": "autoimmune cell" }, { "id": 17, "title": "Investigation Safety", "start_date": "2020-12-13", "end_date": "2021-07-03", "therapeutic_area": "tissue" }, { "id": 18, "title": "Trial", "start_date": "2021-10-16", "end_date": "2021-12-29", "therapeutic_area": "treatment" }, { "id": 19, "title": "Diabetes Impact", "start_date": "2022-11-30", "end_date": "2022-12-16", "therapeutic_area": "neurodegenerative mental" }, { "id": 20, "title": "Investigation Diabetes", "start_date": "2023-12-16", "end_date": "2024-05-20", "therapeutic_area": "kidney geriatrics tissue" }, { "id": 21, "title": "Cancer", "start_date": "2022-11-22", "end_date": "2022-12-23", "therapeutic_area": "chronic study" }, { "id": 22, "title": "Impact Evaluation", "start_date": "2020-09-30", "end_date": "2021-04-02", "therapeutic_area": "acute infectious therapy" }, { "id": 23, "title": "Outcome", "start_date": "2022-06-06", "end_date": "2023-02-02", "therapeutic_area": "hematology therapy kidney" }, { "id": 24, "title": "Cancer Assessment Control", "start_date": "2021-10-27", "end_date": "2022-06-01", "therapeutic_area": "urology rehabilitation" }, { "id": 25, "title": "Efficacy", "start_date": "2022-03-02", "end_date": "2022-09-11", "therapeutic_area": "neurology management metabolism" }, { "id": 26, "title": "Evaluation", "start_date": "2021-01-05", "end_date": "2021-10-07", "therapeutic_area": "kidney geriatrics" }, { "id": 27, "title": "Analysis Assessment", "start_date": "2023-07-08", "end_date": "2023-09-16", "therapeutic_area": "skin" }, { "id": 28, "title": "Analysis", "start_date": "2020-04-05", "end_date": "2020-11-03", "therapeutic_area": "cell" }, { "id": 29, "title": "Study Safety Outcome", "start_date": "2023-01-11", "end_date": "2023-06-06", "therapeutic_area": "neurology diagnosis" }, { "id": 30, "title": "Analysis Protocol", "start_date": "2021-03-29", "end_date": "2021-08-31", "therapeutic_area": "pain autoimmune endocrinology" }, { "id": 31, "title": "Evaluation Response Cancer", "start_date": "2020-01-16", "end_date": "2020-09-28", "therapeutic_area": "urology intervention" }, { "id": 32, "title": "Response", "start_date": "2020-03-19", "end_date": "2021-02-03", "therapeutic_area": "skin" }, { "id": 33, "title": "Diabetes Evaluation Analysis", "start_date": "2022-08-04", "end_date": "2023-08-04", "therapeutic_area": "orthopedics cardiovascular" }, { "id": 34, "title": "Phase Protocol Cancer", "start_date": "2020-11-20", "end_date": "2020-12-05", "therapeutic_area": "metabolism research urology" }, { "id": 35, "title": "Phase Efficacy Assessment", "start_date": "2020-01-19", "end_date": "2020-03-20", "therapeutic_area": "rheumatology tissue" }, { "id": 36, "title": "Management Diabetes Analysis", "start_date": "2020-10-01", "end_date": "2021-02-25", "therapeutic_area": "mental immunology" }, { "id": 37, "title": "Analysis", "start_date": "2021-06-13", "end_date": "2022-05-29", "therapeutic_area": "genetics endocrinology gastroenterology" }, { "id": 38, "title": "Study Efficacy Trial", "start_date": "2020-04-23", "end_date": "2021-04-10", "therapeutic_area": "diabetes rheumatology" }, { "id": 39, "title": "Management", "start_date": "2020-09-04", "end_date": "2021-08-22", "therapeutic_area": "metabolism management" }, { "id": 40, "title": "Research Analysis", "start_date": "2022-08-05", "end_date": "2023-07-20", "therapeutic_area": "autoimmune clinical" }, { "id": 41, "title": "Study", "start_date": "2022-10-11", "end_date": "2023-08-12", "therapeutic_area": "cardiology" }, { "id": 42, "title": "Response Analysis Outcome", "start_date": "2020-12-24", "end_date": "2021-11-28", "therapeutic_area": "metabolism neurodegenerative" }, { "id": 43, "title": "Safety Management", "start_date": "2021-08-15", "end_date": "2022-06-18", "therapeutic_area": "tissue management clinical" }, { "id": 44, "title": "Investigation Trial Response", "start_date": "2022-10-30", "end_date": "2023-07-16", "therapeutic_area": "pulmonology" }, { "id": 45, "title": "Safety", "start_date": "2023-05-15", "end_date": "2024-04-26", "therapeutic_area": "study metabolism management" }, { "id": 46, "title": "Management", "start_date": "2023-10-08", "end_date": "2024-05-13", "therapeutic_area": "diabetes management" }, { "id": 47, "title": "Control Study Diabetes", "start_date": "2020-06-19", "end_date": "2020-08-17", "therapeutic_area": "intervention acute study" }, { "id": 48, "title": "Heart Safety", "start_date": "2020-03-01", "end_date": "2020-05-10", "therapeutic_area": "diagnosis prevention" }, { "id": 49, "title": "Response Management", "start_date": "2023-02-01", "end_date": "2023-11-21", "therapeutic_area": "psychiatry study" }, { "id": 50, "title": "Phase", "start_date": "2023-04-18", "end_date": "2023-06-19", "therapeutic_area": "vascular transplantation hormonal" } ], "adverse_events": [ { "id": 1, "patient_id": 152, "trial_id": 44, "event_date": "2021-01-25", "event_description": "The supplier reported a minor issue; the invoice was cancelled. The customer asked for a change and the shipment was processed.", "event_severity": "moderate", "event_duration_days": 20 }, { "id": 2, "patient_id": 84, "trial_id": 14, "event_date": "2023-05-22", "event_description": "The courier reported an automatic issue; the appointment was approved. The customer confirmed the details and the report was processed. The account owner asked for a change and the report was processed. No response from the customer, so the booking was completed.", "event_severity": "severe", "event_duration_days": 20 }, { "id": 3, "patient_id": 96, "trial_id": 7, "event_date": "2022-01-12", "event_description": "An operator reported a partial issue; the ticket was processed. No response from an operator, so the claim was closed.", "event_severity": "moderate", "event_duration_days": 15 }, { "id": 4, "patient_id": 118, "trial_id": 41, "event_date": "2023-02-08", "event_description": "No response from the account owner, so the appointment was refunded. The courier reported a manual issue; the appointment was cancelled. The account owner reported an incomplete issue; the request was reopened. The supplier asked for a change and the account was cancelled.", "event_severity": "mild", "event_duration_days": 18 }, { "id": 5, "patient_id": 53, "trial_id": 9, "event_date": "2021-09-04", "event_description": "The account owner asked for a change and the request was updated. The courier reported a routine issue; the claim was approved. The shipment was approved — manual case, no further action. The account owner confirmed the details and the payment was updated.", "event_severity": "moderate", "event_duration_days": 18 }, { "id": 6, "patient_id": 7, "trial_id": 1, "event_date": "2020-10-18", "event_description": "The document was resolved — repeat case, no further action. The account owner reported an automatic issue; the request was cancelled. The supplier confirmed the details and the session was rescheduled. No response from the account owner, so the record was rescheduled.", "event_severity": "mild", "event_duration_days": 8 }, { "id": 7, "patient_id": 198, "trial_id": 10, "event_date": "2020-09-30", "event_description": "The courier asked for a change and the record was replaced. The delivery was processed — incomplete case, no further action. The reviewer asked for a change and the document was reopened. No response from an operator, so the delivery was reopened.", "event_severity": "mild", "event_duration_days": 16 }, { "id": 8, "patient_id": 43, "trial_id": 13, "event_date": "2023-08-16", "event_description": "The ticket was completed — duplicate case, no further action. The booking was delayed — late case, no further action.", "event_severity": "mild", "event_duration_days": 23 }, { "id": 9, "patient_id": 52, "trial_id": 16, "event_date": "2022-07-22", "event_description": "The report was resolved — automatic case, no further action. The shipment was cancelled — automatic case, no further action. The reviewer asked for a change and the transfer was escalated. No response from the courier, so the invoice was approved.", "event_severity": "moderate", "event_duration_days": 8 }, { "id": 10, "patient_id": 175, "trial_id": 11, "event_date": "2021-12-29", "event_description": "No response from an operator, so the ticket was cancelled. The team reported a minor issue; the order was approved. The account owner confirmed the details and the account was cancelled. The team asked for a change and the account was escalated.", "event_severity": "mild", "event_duration_days": 18 }, { "id": 11, "patient_id": 64, "trial_id": 24, "event_date": "2021-09-06", "event_description": "No response from the customer, so the claim was completed. The supplier confirmed the details and the booking was confirmed. An operator confirmed the details and the transfer was processed. An operator reported a late issue; the refund was escalated.", "event_severity": "moderate", "event_duration_days": 15 }, { "id": 12, "patient_id": 149, "trial_id": 32, "event_date": "2021-07-29", "event_description": "The account owner confirmed the details and the ticket was escalated. The reviewer asked for a change and the claim was replaced. The courier reported a late issue; the session was reviewed.", "event_severity": "mild", "event_duration_days": 18 }, { "id": 13, "patient_id": 48, "trial_id": 37, "event_date": "2021-11-21", "event_description": "An operator reported an automatic issue; the transfer was resolved. The booking was approved — duplicate case, no further action. The courier asked for a change and the transfer was resolved. The booking was updated — repeat case, no further action.", "event_severity": "moderate", "event_duration_days": 17 }, { "id": 14, "patient_id": 74, "trial_id": 21, "event_date": "2020-04-21", "event_description": "The order was confirmed — partial case, no further action. No response from the customer, so the item was reviewed.", "event_severity": "mild", "event_duration_days": 17 }, { "id": 15, "patient_id": 107, "trial_id": 36, "event_date": "2023-09-22", "event_description": "Support asked for a change and the shipment was approved. The team confirmed the details and the payment was approved.", "event_severity": "mild", "event_duration_days": 13 }, { "id": 16, "patient_id": 43, "trial_id": 17, "event_date": "2020-04-01", "event_description": "Support asked for a change and the item was reviewed. The supplier reported an automatic issue; the refund was completed. The account owner confirmed the details and the item was confirmed.", "event_severity": "moderate", "event_duration_days": 14 }, { "id": 17, "patient_id": 109, "trial_id": 49, "event_date": "2020-11-07", "event_description": "Support asked for a change and the report was reviewed. The customer confirmed the details and the order was approved. The account owner asked for a change and the booking was updated.", "event_severity": "mild", "event_duration_days": 15 }, { "id": 18, "patient_id": 174, "trial_id": 10, "event_date": "2022-05-20", "event_description": "No response from the team, so the claim was completed. No response from an operator, so the document was updated. No response from the customer, so the request was rescheduled.", "event_severity": "mild", "event_duration_days": 18 }, { "id": 19, "patient_id": 68, "trial_id": 6, "event_date": "2020-01-28", "event_description": "The account owner asked for a change and the delivery was reopened. The shipment was reviewed — standard case, no further action.", "event_severity": "mild", "event_duration_days": 16 }, { "id": 20, "patient_id": 164, "trial_id": 39, "event_date": "2022-04-19", "event_description": "No response from the supplier, so the report was completed. No response from an operator, so the transfer was refunded.", "event_severity": "severe", "event_duration_days": 19 }, { "id": 21, "patient_id": 23, "trial_id": 29, "event_date": "2020-12-28", "event_description": "An operator confirmed the details and the refund was cancelled. The customer confirmed the details and the ticket was refunded.", "event_severity": "severe", "event_duration_days": 14 }, { "id": 22, "patient_id": 119, "trial_id": 30, "event_date": "2021-05-28", "event_description": "The delivery was processed — late case, no further action. The supplier asked for a change and the record was resolved.", "event_severity": "moderate", "event_duration_days": 13 }, { "id": 23, "patient_id": 89, "trial_id": 47, "event_date": "2023-02-16", "event_description": "The supplier reported a repeat issue; the session was reviewed. An operator asked for a change and the ticket was updated. An operator reported a manual issue; the item was reviewed. No response from the account owner, so the session was confirmed.", "event_severity": "mild", "event_duration_days": 13 }, { "id": 24, "patient_id": 29, "trial_id": 22, "event_date": "2020-05-29", "event_description": "The reviewer asked for a change and the account was escalated. The account owner reported an unusual issue; the refund was reopened. The courier asked for a change and the item was replaced.", "event_severity": "mild", "event_duration_days": 20 }, { "id": 25, "patient_id": 188, "trial_id": 16, "event_date": "2020-10-03", "event_description": "Support asked for a change and the appointment was reopened. An operator confirmed the details and the booking was cancelled. The team confirmed the details and the appointment was rescheduled. The courier confirmed the details and the invoice was cancelled.", "event_severity": "severe", "event_duration_days": 12 }, { "id": 26, "patient_id": 78, "trial_id": 4, "event_date": "2021-11-10", "event_description": "The account owner reported an automatic issue; the appointment was replaced. No response from the reviewer, so the claim was replaced. The reviewer asked for a change and the document was replaced.", "event_severity": "moderate", "event_duration_days": 9 }, { "id": 27, "patient_id": 174, "trial_id": 44, "event_date": "2022-10-23", "event_description": "The invoice was confirmed — unusual case, no further action. The team confirmed the details and the shipment was confirmed. The team reported an unusual issue; the appointment was completed. No response from the account owner, so the invoice was escalated.", "event_severity": "mild", "event_duration_days": 14 }, { "id": 28, "patient_id": 105, "trial_id": 3, "event_date": "2021-11-14", "event_description": "The claim was resolved — automatic case, no further action. The customer reported a late issue; the booking was rejected. The delivery was rejected — repeat case, no further action.", "event_severity": "mild", "event_duration_days": 18 }, { "id": 29, "patient_id": 139, "trial_id": 39, "event_date": "2021-10-19", "event_description": "The customer asked for a change and the session was reopened. The supplier reported a repeat issue; the report was escalated. An operator confirmed the details and the delivery was replaced. An operator asked for a change and the order was delayed.", "event_severity": "mild", "event_duration_days": 11 }, { "id": 30, "patient_id": 166, "trial_id": 37, "event_date": "2022-03-31", "event_description": "The courier confirmed the details and the request was updated. An operator asked for a change and the claim was delayed.", "event_severity": "mild", "event_duration_days": 9 }, { "id": 31, "patient_id": 133, "trial_id": 7, "event_date": "2022-09-02", "event_description": "The account owner asked for a change and the invoice was confirmed. The reviewer reported a late issue; the delivery was processed. Support asked for a change and the refund was closed. Support asked for a change and the ticket was closed.", "event_severity": "mild", "event_duration_days": 18 }, { "id": 32, "patient_id": 61, "trial_id": 13, "event_date": "2023-09-12", "event_description": "The payment was delayed — routine case, no further action. No response from the account owner, so the request was reopened. No response from an operator, so the invoice was rejected. The team confirmed the details and the appointment was rescheduled.", "event_severity": "mild", "event_duration_days": 9 }, { "id": 33, "patient_id": 98, "trial_id": 27, "event_date": "2023-09-22", "event_description": "The supplier confirmed the details and the shipment was escalated. The supplier reported an urgent issue; the ticket was reviewed. The shipment was delayed — urgent case, no further action. Support asked for a change and the booking was processed.", "event_severity": "mild", "event_duration_days": 15 }, { "id": 34, "patient_id": 121, "trial_id": 32, "event_date": "2023-04-19", "event_description": "The customer confirmed the details and the session was resolved. No response from an operator, so the payment was rescheduled. The reviewer confirmed the details and the order was resolved.", "event_severity": "moderate", "event_duration_days": 18 }, { "id": 35, "patient_id": 127, "trial_id": 32, "event_date": "2023-06-05", "event_description": "The team reported a late issue; the invoice was processed. The transfer was approved — urgent case, no further action. The record was reopened — urgent case, no further action.", "event_severity": "moderate", "event_duration_days": 15 }, { "id": 36, "patient_id": 122, "trial_id": 12, "event_date": "2022-04-17", "event_description": "The team confirmed the details and the transfer was resolved. The reviewer confirmed the details and the item was reopened. The item was replaced — routine case, no further action. An operator confirmed the details and the booking was approved.", "event_severity": "mild", "event_duration_days": 16 }, { "id": 37, "patient_id": 130, "trial_id": 5, "event_date": "2022-05-03", "event_description": "The supplier asked for a change and the invoice was approved. The account owner confirmed the details and the invoice was reviewed.", "event_severity": "mild", "event_duration_days": 17 }, { "id": 38, "patient_id": 36, "trial_id": 17, "event_date": "2022-12-25", "event_description": "The item was closed — partial case, no further action. The courier reported a repeat issue; the item was resolved. The supplier confirmed the details and the delivery was approved. The courier asked for a change and the appointment was completed.", "event_severity": "mild", "event_duration_days": 15 }, { "id": 39, "patient_id": 88, "trial_id": 22, "event_date": "2022-01-24", "event_description": "No response from the supplier, so the record was closed. The ticket was updated — urgent case, no further action.", "event_severity": "mild", "event_duration_days": 15 }, { "id": 40, "patient_id": 79, "trial_id": 25, "event_date": "2022-08-14", "event_description": "The team reported an urgent issue; the ticket was closed. No response from the reviewer, so the ticket was replaced. The report was reviewed — repeat case, no further action. The courier reported an incomplete issue; the refund was resolved.", "event_severity": "mild", "event_duration_days": 15 }, { "id": 41, "patient_id": 175, "trial_id": 14, "event_date": "2020-07-20", "event_description": "The supplier asked for a change and the transfer was cancelled. An operator reported an unusual issue; the transfer was completed.", "event_severity": "mild", "event_duration_days": 16 }, { "id": 42, "patient_id": 160, "trial_id": 43, "event_date": "2021-12-20", "event_description": null, "event_severity": "mild", "event_duration_days": 11 }, { "id": 43, "patient_id": 26, "trial_id": 34, "event_date": "2023-04-10", "event_description": "The supplier asked for a change and the transfer was refunded. No response from the courier, so the record was closed. The team reported a repeat issue; the claim was rescheduled. No response from the team, so the refund was completed.", "event_severity": "severe", "event_duration_days": 15 }, { "id": 44, "patient_id": 47, "trial_id": 2, "event_date": "2022-10-14", "event_description": "The account owner confirmed the details and the document was confirmed. The account owner confirmed the details and the ticket was rejected. The record was refunded — late case, no further action.", "event_severity": "moderate", "event_duration_days": 9 }, { "id": 45, "patient_id": 192, "trial_id": 18, "event_date": "2020-02-22", "event_description": "The customer asked for a change and the document was rescheduled. No response from an operator, so the ticket was replaced.", "event_severity": "mild", "event_duration_days": 9 }, { "id": 46, "patient_id": 175, "trial_id": 20, "event_date": "2020-08-06", "event_description": "The customer confirmed the details and the session was delayed. The invoice was refunded — manual case, no further action. The customer reported a manual issue; the ticket was updated. The courier asked for a change and the invoice was completed.", "event_severity": "mild", "event_duration_days": 16 }, { "id": 47, "patient_id": 169, "trial_id": 45, "event_date": "2023-06-04", "event_description": "The reviewer asked for a change and the account was rejected. The account was rescheduled — late case, no further action. The transfer was approved — urgent case, no further action.", "event_severity": "mild", "event_duration_days": 13 }, { "id": 48, "patient_id": 107, "trial_id": 6, "event_date": "2023-03-11", "event_description": "The customer reported an incomplete issue; the shipment was completed. The courier reported an unusual issue; the request was closed. The courier confirmed the details and the document was cancelled. The invoice was reopened — automatic case, no further action.", "event_severity": "moderate", "event_duration_days": 14 }, { "id": 49, "patient_id": 57, "trial_id": 29, "event_date": "2021-01-28", "event_description": "The supplier confirmed the details and the delivery was reopened. No response from the supplier, so the order was refunded.", "event_severity": "mild", "event_duration_days": 25 }, { "id": 50, "patient_id": 85, "trial_id": 31, "event_date": "2020-11-02", "event_description": "The team asked for a change and the account was processed. No response from the team, so the transfer was updated. No response from the reviewer, so the document was rescheduled. The supplier reported an urgent issue; the item was processed.", "event_severity": "mild", "event_duration_days": 12 }, { "id": 51, "patient_id": 73, "trial_id": 20, "event_date": "2021-03-07", "event_description": "The account owner reported a duplicate issue; the refund was completed. The team asked for a change and the session was approved.", "event_severity": "mild", "event_duration_days": 13 }, { "id": 52, "patient_id": 32, "trial_id": 41, "event_date": "2023-01-30", "event_description": "No response from the supplier, so the appointment was confirmed. An operator asked for a change and the delivery was reopened. The reviewer asked for a change and the request was processed.", "event_severity": "mild", "event_duration_days": 6 }, { "id": 53, "patient_id": 18, "trial_id": 22, "event_date": "2020-09-09", "event_description": "No response from the reviewer, so the booking was reviewed. The customer asked for a change and the session was rejected. The appointment was processed — late case, no further action. The team confirmed the details and the document was completed.", "event_severity": "mild", "event_duration_days": 17 }, { "id": 54, "patient_id": 44, "trial_id": 37, "event_date": "2021-12-11", "event_description": null, "event_severity": "mild", "event_duration_days": 11 }, { "id": 55, "patient_id": 193, "trial_id": 36, "event_date": "2023-02-20", "event_description": null, "event_severity": "mild", "event_duration_days": 16 }, { "id": 56, "patient_id": 70, "trial_id": 47, "event_date": "2020-10-06", "event_description": "The courier reported an urgent issue; the order was replaced. The account owner asked for a change and the record was replaced. An operator confirmed the details and the order was reopened.", "event_severity": "severe", "event_duration_days": 11 }, { "id": 57, "patient_id": 172, "trial_id": 38, "event_date": "2020-09-01", "event_description": null, "event_severity": "mild", "event_duration_days": 17 }, { "id": 58, "patient_id": 68, "trial_id": 35, "event_date": "2023-03-28", "event_description": null, "event_severity": "mild", "event_duration_days": 15 }, { "id": 59, "patient_id": 87, "trial_id": 35, "event_date": "2023-09-22", "event_description": "The supplier confirmed the details and the session was escalated. The account was processed — automatic case, no further action. The claim was rejected — unusual case, no further action. The supplier asked for a change and the report was replaced.", "event_severity": "moderate", "event_duration_days": 11 }, { "id": 60, "patient_id": 89, "trial_id": 5, "event_date": "2022-11-11", "event_description": "The appointment was approved — repeat case, no further action. The team reported a standard issue; the invoice was approved. No response from the team, so the request was completed.", "event_severity": "mild", "event_duration_days": 17 }, { "id": 61, "patient_id": 185, "trial_id": 3, "event_date": "2023-06-26", "event_description": "The courier asked for a change and the claim was updated. The customer confirmed the details and the report was replaced.", "event_severity": "moderate", "event_duration_days": 12 }, { "id": 62, "patient_id": 188, "trial_id": 40, "event_date": "2020-09-14", "event_description": "The request was processed — late case, no further action. No response from the customer, so the transfer was reopened.", "event_severity": "mild", "event_duration_days": 10 }, { "id": 63, "patient_id": 41, "trial_id": 45, "event_date": "2022-07-22", "event_description": "The team asked for a change and the payment was rescheduled. The account owner reported a routine issue; the booking was replaced. The account owner confirmed the details and the document was completed.", "event_severity": "moderate", "event_duration_days": 17 }, { "id": 64, "patient_id": 144, "trial_id": 21, "event_date": "2022-05-03", "event_description": "The claim was escalated — partial case, no further action. The customer confirmed the details and the item was delayed. Support asked for a change and the record was updated. Support asked for a change and the booking was delayed.", "event_severity": "mild", "event_duration_days": 14 }, { "id": 65, "patient_id": 162, "trial_id": 12, "event_date": "2023-11-12", "event_description": "The team asked for a change and the session was processed. The booking was delayed — manual case, no further action. The account owner reported an urgent issue; the delivery was delayed. The booking was cancelled — urgent case, no further action.", "event_severity": "moderate", "event_duration_days": 19 }, { "id": 66, "patient_id": 54, "trial_id": 38, "event_date": "2023-08-25", "event_description": "No response from the supplier, so the refund was reviewed. The courier confirmed the details and the transfer was completed. The supplier confirmed the details and the transfer was reviewed.", "event_severity": "mild", "event_duration_days": 16 }, { "id": 67, "patient_id": 200, "trial_id": 9, "event_date": "2022-04-02", "event_description": null, "event_severity": "mild", "event_duration_days": 18 }, { "id": 68, "patient_id": 3, "trial_id": 7, "event_date": "2020-10-25", "event_description": "The reviewer asked for a change and the report was processed. No response from the supplier, so the record was replaced. No response from the customer, so the account was replaced. The shipment was refunded — routine case, no further action.", "event_severity": "mild", "event_duration_days": 21 }, { "id": 69, "patient_id": 75, "trial_id": 40, "event_date": "2023-03-20", "event_description": null, "event_severity": "mild", "event_duration_days": 15 }, { "id": 70, "patient_id": 114, "trial_id": 3, "event_date": "2021-02-06", "event_description": "The customer reported a routine issue; the appointment was processed. The team reported a duplicate issue; the request was completed. The courier asked for a change and the account was confirmed.", "event_severity": "mild", "event_duration_days": 20 }, { "id": 71, "patient_id": 151, "trial_id": 23, "event_date": "2020-10-30", "event_description": "The appointment was closed — duplicate case, no further action. No response from an operator, so the refund was completed.", "event_severity": "severe", "event_duration_days": 10 }, { "id": 72, "patient_id": 128, "trial_id": 49, "event_date": "2020-05-05", "event_description": "The customer reported a duplicate issue; the refund was rejected. The appointment was approved — late case, no further action. The reviewer asked for a change and the request was rejected.", "event_severity": "mild", "event_duration_days": 10 }, { "id": 73, "patient_id": 26, "trial_id": 28, "event_date": "2021-05-10", "event_description": "The reviewer confirmed the details and the session was rescheduled. The payment was escalated — urgent case, no further action. The transfer was resolved — urgent case, no further action. An operator asked for a change and the record was processed.", "event_severity": "mild", "event_duration_days": 21 }, { "id": 74, "patient_id": 150, "trial_id": 7, "event_date": "2022-01-19", "event_description": "An operator asked for a change and the claim was refunded. The reviewer asked for a change and the payment was delayed.", "event_severity": "moderate", "event_duration_days": 13 }, { "id": 75, "patient_id": 118, "trial_id": 28, "event_date": "2021-11-19", "event_description": "The courier confirmed the details and the order was processed. The supplier confirmed the details and the delivery was refunded. The customer reported an incomplete issue; the request was updated.", "event_severity": "moderate", "event_duration_days": 20 }, { "id": 76, "patient_id": 63, "trial_id": 25, "event_date": "2021-04-15", "event_description": "The booking was escalated — manual case, no further action. The customer asked for a change and the invoice was cancelled. Support asked for a change and the transfer was resolved.", "event_severity": "mild", "event_duration_days": 20 }, { "id": 77, "patient_id": 96, "trial_id": 40, "event_date": "2020-02-18", "event_description": "No response from the reviewer, so the report was rescheduled. The reviewer confirmed the details and the transfer was refunded. The customer confirmed the details and the ticket was closed. No response from the account owner, so the request was reopened.", "event_severity": "mild", "event_duration_days": 10 }, { "id": 78, "patient_id": 48, "trial_id": 7, "event_date": "2023-05-07", "event_description": "The document was confirmed — incomplete case, no further action. The refund was reopened — repeat case, no further action. The account owner confirmed the details and the booking was delayed.", "event_severity": "mild", "event_duration_days": 14 }, { "id": 79, "patient_id": 11, "trial_id": 28, "event_date": "2022-12-21", "event_description": "The supplier asked for a change and the claim was cancelled. The supplier confirmed the details and the delivery was processed. The courier confirmed the details and the ticket was closed. The supplier confirmed the details and the report was confirmed.", "event_severity": "mild", "event_duration_days": 16 }, { "id": 80, "patient_id": 170, "trial_id": 47, "event_date": "2022-04-30", "event_description": "The account was reopened — manual case, no further action. No response from an operator, so the payment was completed. The supplier reported a late issue; the ticket was rejected.", "event_severity": "mild", "event_duration_days": 14 }, { "id": 81, "patient_id": 93, "trial_id": 8, "event_date": "2021-01-06", "event_description": "The payment was refunded — urgent case, no further action. The supplier reported a standard issue; the account was replaced. The supplier reported a manual issue; the document was rescheduled. The account owner confirmed the details and the account was replaced.", "event_severity": "mild", "event_duration_days": 15 }, { "id": 82, "patient_id": 176, "trial_id": 29, "event_date": "2022-02-25", "event_description": "The claim was replaced — unusual case, no further action. The reviewer asked for a change and the report was escalated. The customer asked for a change and the report was reviewed.", "event_severity": "mild", "event_duration_days": 17 }, { "id": 83, "patient_id": 64, "trial_id": 10, "event_date": "2020-03-12", "event_description": "The reviewer reported a routine issue; the account was rejected. The team confirmed the details and the ticket was rejected. The supplier confirmed the details and the report was reopened. The supplier asked for a change and the delivery was replaced.", "event_severity": "mild", "event_duration_days": 13 }, { "id": 84, "patient_id": 65, "trial_id": 9, "event_date": "2022-08-06", "event_description": "The customer confirmed the details and the record was updated. No response from the reviewer, so the request was replaced. No response from the account owner, so the account was replaced. The delivery was refunded — partial case, no further action.", "event_severity": "moderate", "event_duration_days": 9 }, { "id": 85, "patient_id": 12, "trial_id": 29, "event_date": "2021-03-10", "event_description": "No response from the account owner, so the transfer was delayed. An operator reported an incomplete issue; the invoice was reopened.", "event_severity": "mild", "event_duration_days": 16 }, { "id": 86, "patient_id": 10, "trial_id": 11, "event_date": "2023-06-02", "event_description": "The courier reported an urgent issue; the session was reopened. No response from the reviewer, so the account was updated. The customer reported a routine issue; the record was cancelled.", "event_severity": "moderate", "event_duration_days": 14 }, { "id": 87, "patient_id": 34, "trial_id": 49, "event_date": "2023-12-14", "event_description": "No response from the account owner, so the invoice was updated. The refund was reviewed — routine case, no further action.", "event_severity": "mild", "event_duration_days": 22 }, { "id": 88, "patient_id": 47, "trial_id": 33, "event_date": "2021-07-05", "event_description": "The reviewer asked for a change and the account was confirmed. No response from the team, so the report was refunded. An operator confirmed the details and the delivery was processed. The customer reported an urgent issue; the appointment was reopened.", "event_severity": "moderate", "event_duration_days": 13 }, { "id": 89, "patient_id": 177, "trial_id": 1, "event_date": "2020-02-28", "event_description": "The order was delayed — routine case, no further action. No response from an operator, so the invoice was completed.", "event_severity": "mild", "event_duration_days": 13 }, { "id": 90, "patient_id": 156, "trial_id": 15, "event_date": "2020-08-15", "event_description": "The report was rescheduled — repeat case, no further action. The shipment was confirmed — unusual case, no further action. The customer asked for a change and the report was updated.", "event_severity": "moderate", "event_duration_days": 17 }, { "id": 91, "patient_id": 94, "trial_id": 50, "event_date": "2020-11-10", "event_description": "The supplier asked for a change and the order was reviewed. The session was approved — repeat case, no further action. No response from the supplier, so the item was confirmed. The courier asked for a change and the claim was replaced.", "event_severity": "mild", "event_duration_days": 11 }, { "id": 92, "patient_id": 145, "trial_id": 3, "event_date": "2021-01-02", "event_description": "The delivery was completed — partial case, no further action. An operator asked for a change and the invoice was refunded. The account owner reported a standard issue; the delivery was processed.", "event_severity": "moderate", "event_duration_days": 17 }, { "id": 93, "patient_id": 93, "trial_id": 3, "event_date": "2022-02-21", "event_description": "The appointment was cancelled — automatic case, no further action. The account owner asked for a change and the delivery was escalated. An operator asked for a change and the ticket was confirmed.", "event_severity": "mild", "event_duration_days": 9 }, { "id": 94, "patient_id": 184, "trial_id": 7, "event_date": "2022-08-29", "event_description": "An operator confirmed the details and the payment was closed. No response from the customer, so the item was escalated.", "event_severity": "moderate", "event_duration_days": 14 }, { "id": 95, "patient_id": 80, "trial_id": 37, "event_date": "2023-03-16", "event_description": "No response from the team, so the refund was approved. The team confirmed the details and the claim was completed.", "event_severity": "mild", "event_duration_days": 11 }, { "id": 96, "patient_id": 14, "trial_id": 21, "event_date": "2021-03-24", "event_description": "The courier asked for a change and the order was cancelled. The supplier confirmed the details and the document was completed. The team confirmed the details and the item was rejected. The team reported a manual issue; the appointment was cancelled.", "event_severity": "mild", "event_duration_days": 16 }, { "id": 97, "patient_id": 30, "trial_id": 34, "event_date": "2021-05-29", "event_description": "The reviewer reported an urgent issue; the record was reopened. The courier reported a standard issue; the invoice was processed.", "event_severity": "mild", "event_duration_days": 18 }, { "id": 98, "patient_id": 149, "trial_id": 20, "event_date": "2021-04-10", "event_description": "The booking was updated — late case, no further action. No response from the courier, so the record was cancelled.", "event_severity": "mild", "event_duration_days": 4 }, { "id": 99, "patient_id": 146, "trial_id": 42, "event_date": "2023-07-10", "event_description": "An operator asked for a change and the document was escalated. The account was processed — duplicate case, no further action. The account owner asked for a change and the appointment was escalated. No response from the supplier, so the document was completed.", "event_severity": "mild", "event_duration_days": 14 }, { "id": 100, "patient_id": 16, "trial_id": 39, "event_date": "2020-04-11", "event_description": "The courier reported a duplicate issue; the payment was reopened. The invoice was rejected — standard case, no further action. The delivery was approved — urgent case, no further action. No response from the team, so the transfer was refunded.", "event_severity": "severe", "event_duration_days": 18 }, { "id": 101, "patient_id": 150, "trial_id": 44, "event_date": "2023-03-07", "event_description": "The account owner reported an automatic issue; the refund was rescheduled. The account was escalated — standard case, no further action. An operator confirmed the details and the record was closed. The reviewer reported a routine issue; the account was confirmed.", "event_severity": "moderate", "event_duration_days": 13 }, { "id": 102, "patient_id": 8, "trial_id": 8, "event_date": "2021-05-03", "event_description": "Support asked for a change and the claim was rescheduled. The team asked for a change and the delivery was closed. The supplier asked for a change and the record was escalated.", "event_severity": "mild", "event_duration_days": 18 }, { "id": 103, "patient_id": 105, "trial_id": 14, "event_date": "2020-05-08", "event_description": null, "event_severity": "mild", "event_duration_days": 14 }, { "id": 104, "patient_id": 34, "trial_id": 44, "event_date": "2022-06-21", "event_description": "The account owner reported a minor issue; the session was processed. The reviewer asked for a change and the delivery was completed.", "event_severity": "mild", "event_duration_days": 20 }, { "id": 105, "patient_id": 181, "trial_id": 21, "event_date": "2023-11-29", "event_description": "No response from the supplier, so the transfer was completed. The customer asked for a change and the delivery was escalated. The transfer was closed — partial case, no further action.", "event_severity": "mild", "event_duration_days": 19 }, { "id": 106, "patient_id": 113, "trial_id": 41, "event_date": "2023-11-27", "event_description": "The transfer was cancelled — routine case, no further action. The team asked for a change and the session was reopened. The order was closed — minor case, no further action.", "event_severity": "mild", "event_duration_days": 17 }, { "id": 107, "patient_id": 142, "trial_id": 12, "event_date": "2020-02-08", "event_description": "The account owner reported a standard issue; the delivery was refunded. The record was approved — late case, no further action.", "event_severity": "mild", "event_duration_days": 17 }, { "id": 108, "patient_id": 103, "trial_id": 22, "event_date": "2022-08-07", "event_description": "The booking was refunded — repeat case, no further action. The courier asked for a change and the delivery was rescheduled. The supplier asked for a change and the refund was processed.", "event_severity": "moderate", "event_duration_days": 17 }, { "id": 109, "patient_id": 7, "trial_id": 50, "event_date": "2020-10-27", "event_description": "Support asked for a change and the session was refunded. The account owner confirmed the details and the invoice was reopened. The item was escalated — late case, no further action.", "event_severity": "moderate", "event_duration_days": 10 }, { "id": 110, "patient_id": 102, "trial_id": 16, "event_date": "2023-04-12", "event_description": "The courier reported a duplicate issue; the appointment was reviewed. The order was reviewed — manual case, no further action. The team confirmed the details and the refund was resolved. No response from an operator, so the delivery was processed.", "event_severity": "mild", "event_duration_days": 19 }, { "id": 111, "patient_id": 38, "trial_id": 50, "event_date": "2020-04-27", "event_description": "No response from the reviewer, so the shipment was rescheduled. No response from the reviewer, so the ticket was rejected. The transfer was delayed — duplicate case, no further action.", "event_severity": "mild", "event_duration_days": 11 }, { "id": 112, "patient_id": 101, "trial_id": 19, "event_date": "2023-07-14", "event_description": "The account owner reported a duplicate issue; the order was updated. The document was reviewed — unusual case, no further action. The customer reported a late issue; the booking was reviewed. The order was replaced — standard case, no further action.", "event_severity": "mild", "event_duration_days": 21 }, { "id": 113, "patient_id": 73, "trial_id": 24, "event_date": "2022-01-09", "event_description": "The session was replaced — duplicate case, no further action. An operator asked for a change and the request was rescheduled.", "event_severity": "moderate", "event_duration_days": 16 }, { "id": 114, "patient_id": 106, "trial_id": 2, "event_date": "2023-10-14", "event_description": "The report was refunded — late case, no further action. The courier confirmed the details and the delivery was updated. The request was escalated — routine case, no further action.", "event_severity": "mild", "event_duration_days": 12 }, { "id": 115, "patient_id": 170, "trial_id": 23, "event_date": "2021-06-01", "event_description": "The account owner asked for a change and the appointment was rejected. The reviewer confirmed the details and the shipment was rescheduled. No response from the supplier, so the invoice was updated. The courier asked for a change and the refund was cancelled.", "event_severity": "moderate", "event_duration_days": 12 }, { "id": 116, "patient_id": 135, "trial_id": 43, "event_date": "2021-05-11", "event_description": "The reviewer asked for a change and the order was updated. The account was closed — repeat case, no further action.", "event_severity": "severe", "event_duration_days": 15 }, { "id": 117, "patient_id": 57, "trial_id": 38, "event_date": "2020-01-09", "event_description": "The courier asked for a change and the claim was cancelled. The order was reviewed — duplicate case, no further action.", "event_severity": "severe", "event_duration_days": 11 }, { "id": 118, "patient_id": 123, "trial_id": 12, "event_date": "2023-06-19", "event_description": "The customer asked for a change and the ticket was rescheduled. The reviewer confirmed the details and the ticket was rescheduled. The delivery was reopened — urgent case, no further action.", "event_severity": "severe", "event_duration_days": 18 }, { "id": 119, "patient_id": 150, "trial_id": 21, "event_date": "2021-11-02", "event_description": "The team asked for a change and the report was reviewed. The team reported an incomplete issue; the refund was completed.", "event_severity": "mild", "event_duration_days": 18 }, { "id": 120, "patient_id": 30, "trial_id": 1, "event_date": "2020-04-16", "event_description": "The courier confirmed the details and the shipment was rescheduled. The appointment was refunded — standard case, no further action. The report was approved — manual case, no further action.", "event_severity": "moderate", "event_duration_days": 8 }, { "id": 121, "patient_id": 99, "trial_id": 8, "event_date": "2023-06-10", "event_description": "The courier confirmed the details and the claim was delayed. The customer asked for a change and the item was rejected. No response from the customer, so the order was delayed.", "event_severity": "mild", "event_duration_days": 11 }, { "id": 122, "patient_id": 157, "trial_id": 31, "event_date": "2021-02-06", "event_description": "The appointment was rejected — unusual case, no further action. No response from the team, so the booking was updated. The reviewer confirmed the details and the delivery was updated.", "event_severity": "mild", "event_duration_days": 16 }, { "id": 123, "patient_id": 60, "trial_id": 21, "event_date": "2023-01-04", "event_description": "The reviewer reported an automatic issue; the item was closed. No response from the reviewer, so the session was rescheduled. The customer confirmed the details and the delivery was closed.", "event_severity": "moderate", "event_duration_days": 12 }, { "id": 124, "patient_id": 132, "trial_id": 48, "event_date": "2020-12-09", "event_description": "The customer confirmed the details and the account was delayed. The team reported a late issue; the session was rejected.", "event_severity": "moderate", "event_duration_days": 15 }, { "id": 125, "patient_id": 85, "trial_id": 35, "event_date": "2022-09-06", "event_description": "An operator asked for a change and the claim was escalated. The account owner asked for a change and the appointment was approved.", "event_severity": "severe", "event_duration_days": 19 }, { "id": 126, "patient_id": 91, "trial_id": 8, "event_date": "2020-06-04", "event_description": null, "event_severity": "mild", "event_duration_days": 13 }, { "id": 127, "patient_id": 58, "trial_id": 46, "event_date": "2021-09-22", "event_description": "The account owner reported a repeat issue; the item was resolved. No response from the courier, so the report was refunded. The customer asked for a change and the refund was replaced.", "event_severity": "mild", "event_duration_days": 23 }, { "id": 128, "patient_id": 50, "trial_id": 46, "event_date": "2022-12-05", "event_description": "No response from the customer, so the claim was updated. An operator reported a standard issue; the transfer was completed.", "event_severity": "mild", "event_duration_days": 10 }, { "id": 129, "patient_id": 52, "trial_id": 11, "event_date": "2022-09-21", "event_description": "The account owner confirmed the details and the ticket was escalated. Support asked for a change and the appointment was updated.", "event_severity": "mild", "event_duration_days": 18 }, { "id": 130, "patient_id": 14, "trial_id": 28, "event_date": "2023-03-09", "event_description": "The supplier confirmed the details and the request was cancelled. An operator asked for a change and the item was delayed. The team confirmed the details and the transfer was reviewed. No response from the account owner, so the report was refunded.", "event_severity": "moderate", "event_duration_days": 21 }, { "id": 131, "patient_id": 64, "trial_id": 36, "event_date": "2021-08-13", "event_description": "The report was rejected — minor case, no further action. No response from the courier, so the invoice was resolved.", "event_severity": "mild", "event_duration_days": 21 }, { "id": 132, "patient_id": 187, "trial_id": 46, "event_date": "2021-01-30", "event_description": "An operator confirmed the details and the session was refunded. The account was approved — standard case, no further action.", "event_severity": "mild", "event_duration_days": 16 }, { "id": 133, "patient_id": 53, "trial_id": 38, "event_date": "2023-03-04", "event_description": "The report was cancelled — urgent case, no further action. The account owner confirmed the details and the transfer was closed.", "event_severity": "moderate", "event_duration_days": 11 }, { "id": 134, "patient_id": 115, "trial_id": 15, "event_date": "2022-04-27", "event_description": "The reviewer asked for a change and the shipment was confirmed. The reviewer reported an automatic issue; the shipment was refunded. The supplier reported a repeat issue; the delivery was reviewed. No response from the team, so the session was updated.", "event_severity": "moderate", "event_duration_days": 20 }, { "id": 135, "patient_id": 195, "trial_id": 27, "event_date": "2021-10-23", "event_description": "The customer confirmed the details and the delivery was processed. The request was delayed — incomplete case, no further action.", "event_severity": "severe", "event_duration_days": 20 }, { "id": 136, "patient_id": 18, "trial_id": 18, "event_date": "2022-08-19", "event_description": "An operator asked for a change and the report was updated. Support asked for a change and the record was rejected.", "event_severity": "moderate", "event_duration_days": 16 }, { "id": 137, "patient_id": 133, "trial_id": 12, "event_date": "2021-10-01", "event_description": "An operator asked for a change and the claim was rescheduled. The reviewer reported an incomplete issue; the booking was cancelled. The transfer was updated — repeat case, no further action.", "event_severity": "moderate", "event_duration_days": 8 }, { "id": 138, "patient_id": 152, "trial_id": 12, "event_date": "2020-01-09", "event_description": "The courier confirmed the details and the record was confirmed. The supplier confirmed the details and the session was processed.", "event_severity": "mild", "event_duration_days": 18 }, { "id": 139, "patient_id": 193, "trial_id": 20, "event_date": "2021-04-14", "event_description": "The delivery was processed — automatic case, no further action. The customer reported a minor issue; the document was completed.", "event_severity": "mild", "event_duration_days": 8 }, { "id": 140, "patient_id": 166, "trial_id": 11, "event_date": "2021-09-21", "event_description": "No response from the reviewer, so the order was confirmed. The customer reported a standard issue; the invoice was cancelled.", "event_severity": "mild", "event_duration_days": 13 }, { "id": 141, "patient_id": 42, "trial_id": 43, "event_date": "2023-07-23", "event_description": "The payment was refunded — automatic case, no further action. The refund was closed — repeat case, no further action. The team confirmed the details and the transfer was refunded. The courier reported a minor issue; the delivery was processed.", "event_severity": "moderate", "event_duration_days": 15 }, { "id": 142, "patient_id": 181, "trial_id": 10, "event_date": "2021-09-30", "event_description": null, "event_severity": "mild", "event_duration_days": 20 }, { "id": 143, "patient_id": 36, "trial_id": 29, "event_date": "2022-06-18", "event_description": "The team reported a manual issue; the account was reopened. The account was escalated — incomplete case, no further action. The courier confirmed the details and the shipment was delayed.", "event_severity": "moderate", "event_duration_days": 10 }, { "id": 144, "patient_id": 38, "trial_id": 7, "event_date": "2022-09-29", "event_description": "The courier confirmed the details and the record was cancelled. Support asked for a change and the claim was processed. The reviewer confirmed the details and the payment was closed.", "event_severity": "moderate", "event_duration_days": 17 }, { "id": 145, "patient_id": 56, "trial_id": 14, "event_date": "2023-04-29", "event_description": "The ticket was resolved — automatic case, no further action. The reviewer reported an unusual issue; the ticket was rescheduled.", "event_severity": "moderate", "event_duration_days": 13 }, { "id": 146, "patient_id": 108, "trial_id": 6, "event_date": "2020-10-03", "event_description": "The customer reported an automatic issue; the request was reopened. The courier asked for a change and the document was rejected.", "event_severity": "mild", "event_duration_days": 20 }, { "id": 147, "patient_id": 66, "trial_id": 9, "event_date": "2020-08-11", "event_description": null, "event_severity": "mild", "event_duration_days": 5 }, { "id": 148, "patient_id": 92, "trial_id": 37, "event_date": "2021-09-26", "event_description": "The supplier reported a standard issue; the delivery was confirmed. The supplier asked for a change and the record was reopened. No response from the account owner, so the payment was refunded. The supplier asked for a change and the ticket was reopened.", "event_severity": "mild", "event_duration_days": 11 }, { "id": 149, "patient_id": 114, "trial_id": 1, "event_date": "2020-12-24", "event_description": "The order was completed — incomplete case, no further action. An operator reported a duplicate issue; the document was rescheduled. The reviewer reported a standard issue; the appointment was replaced. No response from an operator, so the request was escalated.", "event_severity": "severe", "event_duration_days": 22 }, { "id": 150, "patient_id": 199, "trial_id": 13, "event_date": "2020-11-09", "event_description": "The reviewer confirmed the details and the claim was refunded. The reviewer asked for a change and the appointment was approved.", "event_severity": "moderate", "event_duration_days": 19 }, { "id": 151, "patient_id": 42, "trial_id": 42, "event_date": "2023-12-09", "event_description": "The supplier reported an urgent issue; the report was completed. The shipment was cancelled — unusual case, no further action.", "event_severity": "mild", "event_duration_days": 20 }, { "id": 152, "patient_id": 32, "trial_id": 17, "event_date": "2021-11-30", "event_description": "An operator asked for a change and the booking was rescheduled. The payment was rejected — urgent case, no further action. No response from the reviewer, so the refund was cancelled. The account owner asked for a change and the shipment was completed.", "event_severity": "moderate", "event_duration_days": 22 }, { "id": 153, "patient_id": 117, "trial_id": 50, "event_date": "2021-11-16", "event_description": "The account was escalated — minor case, no further action. The account was cancelled — standard case, no further action.", "event_severity": "mild", "event_duration_days": 18 }, { "id": 154, "patient_id": 80, "trial_id": 17, "event_date": "2022-04-13", "event_description": "The item was reopened — incomplete case, no further action. The courier reported a manual issue; the shipment was approved. The delivery was reopened — routine case, no further action. The reviewer confirmed the details and the booking was closed.", "event_severity": "mild", "event_duration_days": 16 }, { "id": 155, "patient_id": 155, "trial_id": 2, "event_date": "2022-07-13", "event_description": "The customer confirmed the details and the request was refunded. The courier reported a routine issue; the session was confirmed. The supplier asked for a change and the record was reviewed. The supplier confirmed the details and the payment was closed.", "event_severity": "mild", "event_duration_days": 21 }, { "id": 156, "patient_id": 8, "trial_id": 32, "event_date": "2021-10-25", "event_description": "The customer reported a repeat issue; the claim was reviewed. The customer asked for a change and the ticket was approved.", "event_severity": "moderate", "event_duration_days": 12 }, { "id": 157, "patient_id": 19, "trial_id": 12, "event_date": "2020-03-28", "event_description": "The team asked for a change and the booking was rejected. The customer confirmed the details and the appointment was resolved.", "event_severity": "mild", "event_duration_days": 22 }, { "id": 158, "patient_id": 77, "trial_id": 13, "event_date": "2020-09-22", "event_description": "The account owner reported a routine issue; the item was reopened. An operator confirmed the details and the document was refunded. No response from the team, so the transfer was confirmed.", "event_severity": "mild", "event_duration_days": 13 }, { "id": 159, "patient_id": 64, "trial_id": 4, "event_date": "2020-08-01", "event_description": "The transfer was reopened — automatic case, no further action. No response from the reviewer, so the shipment was processed. The team reported a manual issue; the booking was approved.", "event_severity": "severe", "event_duration_days": 12 }, { "id": 160, "patient_id": 193, "trial_id": 50, "event_date": "2022-08-05", "event_description": "The account was rescheduled — late case, no further action. No response from the supplier, so the document was replaced. The claim was approved — automatic case, no further action.", "event_severity": "mild", "event_duration_days": 25 }, { "id": 161, "patient_id": 171, "trial_id": 25, "event_date": "2023-03-07", "event_description": "The reviewer confirmed the details and the delivery was updated. The account owner asked for a change and the ticket was reviewed. The courier confirmed the details and the appointment was rejected.", "event_severity": "moderate", "event_duration_days": 12 }, { "id": 162, "patient_id": 128, "trial_id": 10, "event_date": "2022-07-20", "event_description": "No response from the supplier, so the payment was rejected. The item was processed — automatic case, no further action.", "event_severity": "moderate", "event_duration_days": 21 }, { "id": 163, "patient_id": 19, "trial_id": 35, "event_date": "2023-04-24", "event_description": "The invoice was completed — unusual case, no further action. No response from the customer, so the account was escalated.", "event_severity": "moderate", "event_duration_days": 25 }, { "id": 164, "patient_id": 196, "trial_id": 8, "event_date": "2021-08-01", "event_description": "The reviewer reported a partial issue; the delivery was rejected. The courier confirmed the details and the booking was resolved.", "event_severity": "severe", "event_duration_days": 17 }, { "id": 165, "patient_id": 126, "trial_id": 13, "event_date": "2021-06-17", "event_description": "The booking was approved — unusual case, no further action. The courier reported an incomplete issue; the account was delayed. The team asked for a change and the item was closed. The team asked for a change and the ticket was approved.", "event_severity": "mild", "event_duration_days": 18 }, { "id": 166, "patient_id": 129, "trial_id": 44, "event_date": "2020-07-31", "event_description": "The supplier confirmed the details and the record was resolved. Support asked for a change and the request was cancelled. The document was rescheduled — late case, no further action.", "event_severity": "mild", "event_duration_days": 11 }, { "id": 167, "patient_id": 31, "trial_id": 23, "event_date": "2021-10-05", "event_description": "The courier confirmed the details and the shipment was rescheduled. No response from an operator, so the session was updated.", "event_severity": "mild", "event_duration_days": 11 }, { "id": 168, "patient_id": 55, "trial_id": 19, "event_date": "2021-03-21", "event_description": "The team asked for a change and the refund was delayed. The team confirmed the details and the payment was delayed.", "event_severity": "mild", "event_duration_days": 14 }, { "id": 169, "patient_id": 57, "trial_id": 45, "event_date": "2022-03-25", "event_description": "No response from the account owner, so the document was escalated. The customer asked for a change and the ticket was delayed. Support asked for a change and the account was rescheduled. Support asked for a change and the order was reviewed.", "event_severity": "moderate", "event_duration_days": 19 }, { "id": 170, "patient_id": 29, "trial_id": 29, "event_date": "2023-05-16", "event_description": null, "event_severity": "mild", "event_duration_days": 17 }, { "id": 171, "patient_id": 156, "trial_id": 20, "event_date": "2021-06-30", "event_description": "No response from the reviewer, so the session was processed. The account was reviewed — standard case, no further action.", "event_severity": "moderate", "event_duration_days": 16 }, { "id": 172, "patient_id": 196, "trial_id": 10, "event_date": "2023-10-17", "event_description": "No response from the reviewer, so the booking was reviewed. The courier confirmed the details and the session was approved.", "event_severity": "mild", "event_duration_days": 15 }, { "id": 173, "patient_id": 109, "trial_id": 48, "event_date": "2021-11-04", "event_description": "The team confirmed the details and the report was delayed. The invoice was delayed — late case, no further action. The session was refunded — urgent case, no further action.", "event_severity": "mild", "event_duration_days": 16 }, { "id": 174, "patient_id": 32, "trial_id": 33, "event_date": "2020-05-10", "event_description": "No response from the reviewer, so the transfer was confirmed. The record was delayed — duplicate case, no further action.", "event_severity": "severe", "event_duration_days": 17 }, { "id": 175, "patient_id": 171, "trial_id": 19, "event_date": "2021-06-06", "event_description": "No response from the reviewer, so the booking was completed. The item was processed — routine case, no further action. An operator asked for a change and the invoice was cancelled. The supplier confirmed the details and the record was rescheduled.", "event_severity": "mild", "event_duration_days": 16 }, { "id": 176, "patient_id": 191, "trial_id": 26, "event_date": "2021-04-15", "event_description": null, "event_severity": "mild", "event_duration_days": 16 }, { "id": 177, "patient_id": 56, "trial_id": 19, "event_date": "2021-09-19", "event_description": "The team reported a partial issue; the ticket was confirmed. The team confirmed the details and the document was reopened. No response from the team, so the document was confirmed.", "event_severity": "mild", "event_duration_days": 12 }, { "id": 178, "patient_id": 117, "trial_id": 3, "event_date": "2020-06-07", "event_description": "An operator reported an automatic issue; the transfer was confirmed. No response from the reviewer, so the claim was rescheduled.", "event_severity": "severe", "event_duration_days": 23 }, { "id": 179, "patient_id": 136, "trial_id": 7, "event_date": "2021-08-23", "event_description": "The account owner asked for a change and the booking was refunded. The supplier confirmed the details and the refund was updated. An operator reported a late issue; the document was processed.", "event_severity": "moderate", "event_duration_days": 18 }, { "id": 180, "patient_id": 138, "trial_id": 28, "event_date": "2022-05-01", "event_description": "The account owner confirmed the details and the booking was reopened. No response from the account owner, so the account was updated. The team confirmed the details and the booking was processed.", "event_severity": "mild", "event_duration_days": 20 }, { "id": 181, "patient_id": 147, "trial_id": 28, "event_date": "2021-09-29", "event_description": null, "event_severity": "mild", "event_duration_days": 17 }, { "id": 182, "patient_id": 90, "trial_id": 5, "event_date": "2023-06-10", "event_description": "The team reported an urgent issue; the item was delayed. The booking was closed — duplicate case, no further action. The supplier reported a partial issue; the appointment was reopened. An operator asked for a change and the claim was closed.", "event_severity": "mild", "event_duration_days": 19 }, { "id": 183, "patient_id": 77, "trial_id": 7, "event_date": "2021-08-01", "event_description": "The order was completed — partial case, no further action. An operator reported a duplicate issue; the transfer was refunded. The session was updated — urgent case, no further action. The item was closed — partial case, no further action.", "event_severity": "mild", "event_duration_days": 15 }, { "id": 184, "patient_id": 191, "trial_id": 7, "event_date": "2023-07-12", "event_description": "The reviewer reported a minor issue; the account was escalated. Support asked for a change and the report was confirmed. The account owner asked for a change and the shipment was escalated. The customer asked for a change and the transfer was closed.", "event_severity": "mild", "event_duration_days": 13 }, { "id": 185, "patient_id": 101, "trial_id": 30, "event_date": "2023-10-02", "event_description": "The transfer was closed — automatic case, no further action. The reviewer reported an automatic issue; the account was reviewed. No response from the account owner, so the record was approved. The claim was rejected — routine case, no further action.", "event_severity": "severe", "event_duration_days": 10 }, { "id": 186, "patient_id": 163, "trial_id": 24, "event_date": "2020-05-22", "event_description": "The supplier reported a late issue; the session was processed. The request was replaced — urgent case, no further action. The customer reported an automatic issue; the booking was resolved. The reviewer reported a standard issue; the payment was rejected.", "event_severity": "mild", "event_duration_days": 15 }, { "id": 187, "patient_id": 178, "trial_id": 25, "event_date": "2023-07-02", "event_description": "The invoice was resolved — manual case, no further action. The team asked for a change and the payment was rescheduled.", "event_severity": "severe", "event_duration_days": 17 }, { "id": 188, "patient_id": 80, "trial_id": 45, "event_date": "2020-04-19", "event_description": "The supplier asked for a change and the shipment was closed. No response from the account owner, so the shipment was resolved. No response from the team, so the document was completed. The courier confirmed the details and the item was replaced.", "event_severity": "mild", "event_duration_days": 11 }, { "id": 189, "patient_id": 107, "trial_id": 5, "event_date": "2023-02-14", "event_description": "The supplier reported a duplicate issue; the refund was updated. An operator asked for a change and the request was closed. The courier asked for a change and the claim was resolved.", "event_severity": "severe", "event_duration_days": 24 }, { "id": 190, "patient_id": 140, "trial_id": 17, "event_date": "2021-08-08", "event_description": "The account owner confirmed the details and the invoice was reviewed. The report was rejected — standard case, no further action. The record was reviewed — repeat case, no further action.", "event_severity": "mild", "event_duration_days": 5 }, { "id": 191, "patient_id": 97, "trial_id": 24, "event_date": "2022-11-04", "event_description": "The customer asked for a change and the payment was updated. The reviewer reported a partial issue; the order was resolved. The account owner confirmed the details and the ticket was replaced.", "event_severity": "mild", "event_duration_days": 8 }, { "id": 192, "patient_id": 29, "trial_id": 21, "event_date": "2022-11-28", "event_description": "No response from the supplier, so the payment was updated. The courier confirmed the details and the document was rejected. The order was resolved — unusual case, no further action. An operator confirmed the details and the transfer was delayed.", "event_severity": "moderate", "event_duration_days": 23 }, { "id": 193, "patient_id": 139, "trial_id": 44, "event_date": "2023-02-18", "event_description": "The reviewer confirmed the details and the shipment was reopened. The customer confirmed the details and the ticket was rejected. The supplier asked for a change and the payment was delayed.", "event_severity": "moderate", "event_duration_days": 14 }, { "id": 194, "patient_id": 92, "trial_id": 45, "event_date": "2022-04-09", "event_description": "The courier confirmed the details and the invoice was completed. No response from an operator, so the account was refunded.", "event_severity": "mild", "event_duration_days": 15 }, { "id": 195, "patient_id": 28, "trial_id": 38, "event_date": "2020-10-27", "event_description": "Support asked for a change and the delivery was cancelled. No response from the account owner, so the booking was reopened. The supplier asked for a change and the session was reviewed.", "event_severity": "mild", "event_duration_days": 13 }, { "id": 196, "patient_id": 22, "trial_id": 28, "event_date": "2020-03-08", "event_description": null, "event_severity": "mild", "event_duration_days": 18 }, { "id": 197, "patient_id": 68, "trial_id": 21, "event_date": "2023-03-01", "event_description": "The customer reported an incomplete issue; the ticket was reviewed. The customer reported a minor issue; the payment was rescheduled. The customer confirmed the details and the claim was completed. The booking was rescheduled — repeat case, no further action.", "event_severity": "moderate", "event_duration_days": 20 }, { "id": 198, "patient_id": 169, "trial_id": 15, "event_date": "2023-06-18", "event_description": null, "event_severity": "moderate", "event_duration_days": 12 }, { "id": 199, "patient_id": 107, "trial_id": 26, "event_date": "2022-10-29", "event_description": "The reviewer reported a partial issue; the record was confirmed. The account owner confirmed the details and the record was resolved. The team asked for a change and the document was approved.", "event_severity": "moderate", "event_duration_days": 15 }, { "id": 200, "patient_id": 182, "trial_id": 10, "event_date": "2022-12-30", "event_description": "No response from the customer, so the session was confirmed. The supplier asked for a change and the report was rejected. No response from the courier, so the shipment was delayed.", "event_severity": "mild", "event_duration_days": 12 }, { "id": 201, "patient_id": 6, "trial_id": 32, "event_date": "2021-01-16", "event_description": "The customer asked for a change and the appointment was resolved. The order was rescheduled — duplicate case, no further action. The ticket was rejected — minor case, no further action. The account owner reported a minor issue; the session was confirmed.", "event_severity": "mild", "event_duration_days": 9 }, { "id": 202, "patient_id": 124, "trial_id": 16, "event_date": "2020-02-13", "event_description": "The account owner reported a manual issue; the appointment was resolved. The courier reported an incomplete issue; the shipment was delayed. The account owner asked for a change and the invoice was resolved. The account owner reported an unusual issue; the request was replaced.", "event_severity": "mild", "event_duration_days": 16 }, { "id": 203, "patient_id": 80, "trial_id": 30, "event_date": "2023-07-22", "event_description": null, "event_severity": "moderate", "event_duration_days": 8 }, { "id": 204, "patient_id": 26, "trial_id": 50, "event_date": "2021-02-03", "event_description": "The request was delayed — repeat case, no further action. No response from an operator, so the payment was reopened.", "event_severity": "moderate", "event_duration_days": 15 }, { "id": 205, "patient_id": 123, "trial_id": 30, "event_date": "2020-07-23", "event_description": "No response from the supplier, so the request was approved. The courier confirmed the details and the shipment was updated.", "event_severity": "mild", "event_duration_days": 16 }, { "id": 206, "patient_id": 53, "trial_id": 28, "event_date": "2023-12-24", "event_description": "No response from the reviewer, so the account was completed. The team reported an urgent issue; the document was cancelled.", "event_severity": "mild", "event_duration_days": 11 }, { "id": 207, "patient_id": 25, "trial_id": 4, "event_date": "2022-08-14", "event_description": "The supplier asked for a change and the report was completed. Support asked for a change and the appointment was replaced. No response from the reviewer, so the transfer was closed.", "event_severity": "mild", "event_duration_days": 15 }, { "id": 208, "patient_id": 94, "trial_id": 47, "event_date": "2020-09-19", "event_description": "The team confirmed the details and the booking was cancelled. The team reported a standard issue; the record was escalated. The team reported an urgent issue; the refund was reopened.", "event_severity": "mild", "event_duration_days": 16 }, { "id": 209, "patient_id": 13, "trial_id": 12, "event_date": "2020-10-31", "event_description": "The account owner confirmed the details and the payment was completed. The customer reported a repeat issue; the order was reopened. The team reported a manual issue; the record was cancelled. No response from the account owner, so the order was reopened.", "event_severity": "moderate", "event_duration_days": 18 }, { "id": 210, "patient_id": 7, "trial_id": 26, "event_date": "2021-09-21", "event_description": "An operator reported a late issue; the refund was resolved. The request was closed — partial case, no further action.", "event_severity": "mild", "event_duration_days": 16 }, { "id": 211, "patient_id": 189, "trial_id": 19, "event_date": "2023-03-09", "event_description": "No response from the account owner, so the transfer was cancelled. No response from the account owner, so the transfer was rejected. The reviewer asked for a change and the document was updated. Support asked for a change and the ticket was reviewed.", "event_severity": "moderate", "event_duration_days": 14 }, { "id": 212, "patient_id": 57, "trial_id": 12, "event_date": "2023-04-03", "event_description": "The account owner reported a manual issue; the payment was reviewed. The supplier reported a repeat issue; the item was updated.", "event_severity": "moderate", "event_duration_days": 21 }, { "id": 213, "patient_id": 194, "trial_id": 42, "event_date": "2021-10-06", "event_description": "The record was escalated — routine case, no further action. The customer asked for a change and the document was closed.", "event_severity": "mild", "event_duration_days": 17 }, { "id": 214, "patient_id": 2, "trial_id": 32, "event_date": "2021-12-08", "event_description": "An operator confirmed the details and the delivery was replaced. An operator reported a minor issue; the account was rejected. The courier asked for a change and the payment was reopened.", "event_severity": "moderate", "event_duration_days": 22 }, { "id": 215, "patient_id": 139, "trial_id": 35, "event_date": "2023-04-06", "event_description": "No response from the courier, so the appointment was processed. Support asked for a change and the appointment was replaced.", "event_severity": "mild", "event_duration_days": 17 }, { "id": 216, "patient_id": 46, "trial_id": 22, "event_date": "2021-04-10", "event_description": "The supplier confirmed the details and the record was refunded. The customer reported a routine issue; the item was resolved.", "event_severity": "severe", "event_duration_days": 16 }, { "id": 217, "patient_id": 52, "trial_id": 30, "event_date": "2021-01-26", "event_description": null, "event_severity": "moderate", "event_duration_days": 19 }, { "id": 218, "patient_id": 158, "trial_id": 24, "event_date": "2022-06-11", "event_description": "The supplier asked for a change and the item was completed. The team confirmed the details and the appointment was reopened. No response from the account owner, so the account was rejected. The reviewer reported a routine issue; the item was escalated.", "event_severity": "mild", "event_duration_days": 19 }, { "id": 219, "patient_id": 96, "trial_id": 6, "event_date": "2021-02-09", "event_description": "The account owner reported a routine issue; the appointment was updated. The appointment was replaced — minor case, no further action. No response from an operator, so the request was escalated. The invoice was refunded — incomplete case, no further action.", "event_severity": "moderate", "event_duration_days": 18 }, { "id": 220, "patient_id": 108, "trial_id": 18, "event_date": "2020-07-31", "event_description": "The payment was approved — late case, no further action. The account was reopened — repeat case, no further action. The customer reported a late issue; the document was delayed.", "event_severity": "mild", "event_duration_days": 12 }, { "id": 221, "patient_id": 184, "trial_id": 50, "event_date": "2022-05-28", "event_description": "The ticket was updated — automatic case, no further action. The customer reported a partial issue; the shipment was escalated. The reviewer confirmed the details and the booking was approved.", "event_severity": "moderate", "event_duration_days": 10 }, { "id": 222, "patient_id": 33, "trial_id": 19, "event_date": "2022-12-30", "event_description": "The team asked for a change and the payment was rescheduled. No response from the team, so the payment was completed. No response from the supplier, so the refund was refunded.", "event_severity": "mild", "event_duration_days": 17 }, { "id": 223, "patient_id": 136, "trial_id": 17, "event_date": "2023-02-20", "event_description": "The customer asked for a change and the request was delayed. An operator asked for a change and the ticket was escalated.", "event_severity": "severe", "event_duration_days": 18 }, { "id": 224, "patient_id": 197, "trial_id": 21, "event_date": "2021-09-19", "event_description": "The supplier confirmed the details and the ticket was updated. The invoice was refunded — unusual case, no further action. The courier reported a duplicate issue; the order was reviewed. The reviewer asked for a change and the claim was updated.", "event_severity": "moderate", "event_duration_days": 9 }, { "id": 225, "patient_id": 46, "trial_id": 20, "event_date": "2021-07-23", "event_description": "An operator reported a minor issue; the order was reviewed. The customer asked for a change and the account was replaced. The supplier asked for a change and the report was reviewed. The team reported an urgent issue; the request was replaced.", "event_severity": "severe", "event_duration_days": 14 }, { "id": 226, "patient_id": 69, "trial_id": 38, "event_date": "2023-08-28", "event_description": "An operator confirmed the details and the claim was completed. No response from the courier, so the account was closed. An operator confirmed the details and the booking was delayed. The supplier confirmed the details and the booking was escalated.", "event_severity": "moderate", "event_duration_days": 16 }, { "id": 227, "patient_id": 192, "trial_id": 23, "event_date": "2023-02-19", "event_description": "The courier reported an unusual issue; the ticket was rejected. The claim was cancelled — duplicate case, no further action. The account owner confirmed the details and the invoice was reviewed.", "event_severity": "mild", "event_duration_days": 14 }, { "id": 228, "patient_id": 15, "trial_id": 30, "event_date": "2021-03-22", "event_description": "The customer asked for a change and the record was approved. The supplier reported an urgent issue; the order was refunded. No response from the reviewer, so the refund was processed.", "event_severity": "mild", "event_duration_days": 11 }, { "id": 229, "patient_id": 114, "trial_id": 9, "event_date": "2020-12-27", "event_description": "No response from the supplier, so the shipment was confirmed. No response from the courier, so the account was replaced. The courier confirmed the details and the request was confirmed.", "event_severity": "severe", "event_duration_days": 14 }, { "id": 230, "patient_id": 30, "trial_id": 20, "event_date": "2022-03-20", "event_description": "The request was escalated — partial case, no further action. The payment was confirmed — automatic case, no further action. The document was completed — routine case, no further action.", "event_severity": "severe", "event_duration_days": 17 }, { "id": 231, "patient_id": 88, "trial_id": 41, "event_date": "2020-02-22", "event_description": "No response from the courier, so the appointment was reviewed. No response from the customer, so the document was refunded. The team confirmed the details and the order was reviewed. No response from an operator, so the ticket was cancelled.", "event_severity": "severe", "event_duration_days": 15 }, { "id": 232, "patient_id": 150, "trial_id": 39, "event_date": "2022-07-07", "event_description": "An operator asked for a change and the order was resolved. Support asked for a change and the record was reviewed.", "event_severity": "mild", "event_duration_days": 15 }, { "id": 233, "patient_id": 147, "trial_id": 14, "event_date": "2023-11-08", "event_description": "The account owner asked for a change and the ticket was approved. The request was approved — duplicate case, no further action. The claim was replaced — standard case, no further action. The customer reported an incomplete issue; the ticket was approved.", "event_severity": "moderate", "event_duration_days": 14 }, { "id": 234, "patient_id": 102, "trial_id": 30, "event_date": "2023-06-08", "event_description": null, "event_severity": "mild", "event_duration_days": 6 }, { "id": 235, "patient_id": 94, "trial_id": 19, "event_date": "2020-12-24", "event_description": "The delivery was delayed — repeat case, no further action. The supplier confirmed the details and the session was completed.", "event_severity": "mild", "event_duration_days": 14 }, { "id": 236, "patient_id": 81, "trial_id": 2, "event_date": "2020-09-23", "event_description": "The supplier confirmed the details and the booking was closed. The account was processed — standard case, no further action.", "event_severity": "moderate", "event_duration_days": 14 }, { "id": 237, "patient_id": 92, "trial_id": 36, "event_date": "2022-04-12", "event_description": null, "event_severity": "moderate", "event_duration_days": 13 }, { "id": 238, "patient_id": 71, "trial_id": 39, "event_date": "2021-09-02", "event_description": null, "event_severity": "moderate", "event_duration_days": 16 }, { "id": 239, "patient_id": 52, "trial_id": 19, "event_date": "2022-10-11", "event_description": "The refund was completed — repeat case, no further action. The team reported an urgent issue; the ticket was rejected.", "event_severity": "moderate", "event_duration_days": 13 }, { "id": 240, "patient_id": 38, "trial_id": 29, "event_date": "2022-06-12", "event_description": "No response from the team, so the claim was updated. The customer confirmed the details and the request was updated. The account owner asked for a change and the payment was replaced. The customer reported a standard issue; the record was confirmed.", "event_severity": "severe", "event_duration_days": 16 }, { "id": 241, "patient_id": 54, "trial_id": 49, "event_date": "2020-04-12", "event_description": "The payment was reopened — automatic case, no further action. An operator asked for a change and the session was approved.", "event_severity": "moderate", "event_duration_days": 20 }, { "id": 242, "patient_id": 77, "trial_id": 31, "event_date": "2020-04-09", "event_description": "The ticket was updated — standard case, no further action. The appointment was processed — urgent case, no further action. The payment was delayed — urgent case, no further action. The supplier asked for a change and the appointment was approved.", "event_severity": "mild", "event_duration_days": 24 }, { "id": 243, "patient_id": 115, "trial_id": 37, "event_date": "2023-01-19", "event_description": "The refund was cancelled — automatic case, no further action. The order was approved — duplicate case, no further action.", "event_severity": "mild", "event_duration_days": 14 }, { "id": 244, "patient_id": 56, "trial_id": 30, "event_date": "2023-12-29", "event_description": "The customer asked for a change and the delivery was reviewed. The team reported an automatic issue; the appointment was approved.", "event_severity": "mild", "event_duration_days": 20 }, { "id": 245, "patient_id": 10, "trial_id": 28, "event_date": "2020-11-13", "event_description": "An operator reported an automatic issue; the appointment was confirmed. The courier asked for a change and the booking was completed.", "event_severity": "moderate", "event_duration_days": 15 }, { "id": 246, "patient_id": 131, "trial_id": 9, "event_date": "2022-08-06", "event_description": "The customer asked for a change and the document was rejected. The reviewer reported a late issue; the record was closed.", "event_severity": "moderate", "event_duration_days": 18 }, { "id": 247, "patient_id": 98, "trial_id": 24, "event_date": "2020-03-25", "event_description": "The team confirmed the details and the payment was replaced. The team asked for a change and the booking was resolved. The courier confirmed the details and the shipment was rejected. No response from an operator, so the claim was escalated.", "event_severity": "mild", "event_duration_days": 18 }, { "id": 248, "patient_id": 76, "trial_id": 43, "event_date": "2023-04-12", "event_description": "The record was rejected — incomplete case, no further action. The payment was escalated — urgent case, no further action. An operator confirmed the details and the ticket was reopened.", "event_severity": "moderate", "event_duration_days": 11 }, { "id": 249, "patient_id": 175, "trial_id": 50, "event_date": "2023-08-21", "event_description": "An operator confirmed the details and the payment was delayed. The reviewer asked for a change and the item was completed. The order was processed — repeat case, no further action. The reviewer confirmed the details and the transfer was resolved.", "event_severity": "mild", "event_duration_days": 13 }, { "id": 250, "patient_id": 169, "trial_id": 50, "event_date": "2023-04-17", "event_description": "No response from the team, so the invoice was completed. An operator confirmed the details and the order was confirmed.", "event_severity": "moderate", "event_duration_days": 17 }, { "id": 251, "patient_id": 51, "trial_id": 3, "event_date": "2021-09-07", "event_description": "The customer reported a standard issue; the delivery was confirmed. The invoice was replaced — unusual case, no further action. The account owner reported a duplicate issue; the delivery was completed.", "event_severity": "mild", "event_duration_days": 14 }, { "id": 252, "patient_id": 3, "trial_id": 49, "event_date": "2020-10-05", "event_description": "The customer asked for a change and the invoice was updated. No response from the courier, so the request was updated. No response from an operator, so the shipment was completed.", "event_severity": "mild", "event_duration_days": 20 }, { "id": 253, "patient_id": 58, "trial_id": 2, "event_date": "2023-07-01", "event_description": "The refund was confirmed — late case, no further action. The invoice was closed — automatic case, no further action. The account owner asked for a change and the refund was delayed.", "event_severity": "mild", "event_duration_days": 13 }, { "id": 254, "patient_id": 177, "trial_id": 29, "event_date": "2023-06-05", "event_description": "An operator confirmed the details and the invoice was confirmed. The reviewer confirmed the details and the claim was escalated. No response from an operator, so the delivery was confirmed. The order was approved — partial case, no further action.", "event_severity": "mild", "event_duration_days": 14 }, { "id": 255, "patient_id": 36, "trial_id": 29, "event_date": "2021-02-26", "event_description": null, "event_severity": "mild", "event_duration_days": 12 }, { "id": 256, "patient_id": 188, "trial_id": 44, "event_date": "2020-08-02", "event_description": "The delivery was confirmed — manual case, no further action. No response from the team, so the session was confirmed. No response from the supplier, so the session was delayed. The customer confirmed the details and the ticket was cancelled.", "event_severity": "mild", "event_duration_days": 16 }, { "id": 257, "patient_id": 138, "trial_id": 25, "event_date": "2022-02-12", "event_description": null, "event_severity": "severe", "event_duration_days": 14 }, { "id": 258, "patient_id": 54, "trial_id": 39, "event_date": "2021-06-12", "event_description": "The appointment was updated — duplicate case, no further action. An operator asked for a change and the delivery was approved. No response from the team, so the claim was approved.", "event_severity": "moderate", "event_duration_days": 13 }, { "id": 259, "patient_id": 178, "trial_id": 45, "event_date": "2021-03-08", "event_description": "The account was delayed — repeat case, no further action. The order was replaced — automatic case, no further action. The supplier asked for a change and the appointment was confirmed.", "event_severity": "moderate", "event_duration_days": 23 }, { "id": 260, "patient_id": 27, "trial_id": 23, "event_date": "2020-03-08", "event_description": "The reviewer confirmed the details and the session was delayed. The item was cancelled — late case, no further action. The supplier reported a late issue; the report was completed.", "event_severity": "mild", "event_duration_days": 21 }, { "id": 261, "patient_id": 20, "trial_id": 11, "event_date": "2022-06-22", "event_description": null, "event_severity": "moderate", "event_duration_days": 12 }, { "id": 262, "patient_id": 85, "trial_id": 14, "event_date": "2021-09-13", "event_description": null, "event_severity": "moderate", "event_duration_days": 11 }, { "id": 263, "patient_id": 120, "trial_id": 20, "event_date": "2020-03-19", "event_description": "Support asked for a change and the account was resolved. The team asked for a change and the session was resolved. The customer asked for a change and the shipment was delayed. The team asked for a change and the delivery was rescheduled.", "event_severity": "mild", "event_duration_days": 15 }, { "id": 264, "patient_id": 31, "trial_id": 37, "event_date": "2022-03-12", "event_description": "The courier asked for a change and the transfer was confirmed. No response from the team, so the payment was reopened. The courier confirmed the details and the account was closed.", "event_severity": "moderate", "event_duration_days": 20 }, { "id": 265, "patient_id": 158, "trial_id": 4, "event_date": "2020-12-20", "event_description": null, "event_severity": "mild", "event_duration_days": 18 }, { "id": 266, "patient_id": 8, "trial_id": 3, "event_date": "2021-11-18", "event_description": "No response from the reviewer, so the invoice was escalated. The transfer was resolved — standard case, no further action.", "event_severity": "moderate", "event_duration_days": 23 }, { "id": 267, "patient_id": 4, "trial_id": 36, "event_date": "2021-09-10", "event_description": null, "event_severity": "mild", "event_duration_days": 15 }, { "id": 268, "patient_id": 159, "trial_id": 15, "event_date": "2021-07-15", "event_description": "The courier confirmed the details and the refund was cancelled. No response from the team, so the shipment was updated.", "event_severity": "moderate", "event_duration_days": 20 }, { "id": 269, "patient_id": 27, "trial_id": 22, "event_date": "2021-06-18", "event_description": "The reviewer asked for a change and the invoice was updated. The booking was completed — automatic case, no further action.", "event_severity": "mild", "event_duration_days": 9 }, { "id": 270, "patient_id": 28, "trial_id": 19, "event_date": "2022-03-09", "event_description": "The reviewer reported an incomplete issue; the invoice was completed. The refund was updated — partial case, no further action.", "event_severity": "mild", "event_duration_days": 20 }, { "id": 271, "patient_id": 189, "trial_id": 1, "event_date": "2020-05-01", "event_description": "The supplier confirmed the details and the record was reopened. The claim was rescheduled — incomplete case, no further action. The team asked for a change and the order was cancelled.", "event_severity": "severe", "event_duration_days": 18 }, { "id": 272, "patient_id": 14, "trial_id": 15, "event_date": "2023-05-30", "event_description": "The courier confirmed the details and the document was delayed. No response from the account owner, so the account was replaced.", "event_severity": "severe", "event_duration_days": 15 }, { "id": 273, "patient_id": 93, "trial_id": 2, "event_date": "2023-07-07", "event_description": "The team confirmed the details and the record was cancelled. No response from the customer, so the shipment was cancelled. Support asked for a change and the item was refunded.", "event_severity": "moderate", "event_duration_days": 16 }, { "id": 274, "patient_id": 107, "trial_id": 44, "event_date": "2022-09-10", "event_description": null, "event_severity": "mild", "event_duration_days": 15 }, { "id": 275, "patient_id": 118, "trial_id": 26, "event_date": "2022-01-26", "event_description": "No response from the customer, so the session was closed. The reviewer reported a minor issue; the transfer was replaced.", "event_severity": "mild", "event_duration_days": 23 }, { "id": 276, "patient_id": 98, "trial_id": 42, "event_date": "2021-10-29", "event_description": "The delivery was updated — late case, no further action. The shipment was resolved — urgent case, no further action. An operator confirmed the details and the account was confirmed.", "event_severity": "mild", "event_duration_days": 14 }, { "id": 277, "patient_id": 99, "trial_id": 30, "event_date": "2023-09-06", "event_description": "The courier asked for a change and the record was approved. An operator asked for a change and the record was refunded.", "event_severity": "moderate", "event_duration_days": 6 }, { "id": 278, "patient_id": 32, "trial_id": 43, "event_date": "2022-08-22", "event_description": "The reviewer asked for a change and the payment was confirmed. The account owner reported a manual issue; the invoice was cancelled. Support asked for a change and the transfer was cancelled. No response from the customer, so the order was refunded.", "event_severity": "mild", "event_duration_days": 15 }, { "id": 279, "patient_id": 80, "trial_id": 47, "event_date": "2023-09-17", "event_description": "The account was resolved — automatic case, no further action. The team asked for a change and the request was rejected. The team confirmed the details and the session was cancelled. The shipment was closed — duplicate case, no further action.", "event_severity": "moderate", "event_duration_days": 14 }, { "id": 280, "patient_id": 73, "trial_id": 19, "event_date": "2021-08-10", "event_description": "No response from the supplier, so the order was approved. The account owner reported an automatic issue; the document was reviewed. The team reported a partial issue; the record was refunded. An operator reported an urgent issue; the document was closed.", "event_severity": "mild", "event_duration_days": 8 }, { "id": 281, "patient_id": 22, "trial_id": 45, "event_date": "2023-05-28", "event_description": "The team asked for a change and the invoice was reopened. No response from the account owner, so the shipment was replaced.", "event_severity": "moderate", "event_duration_days": 14 }, { "id": 282, "patient_id": 21, "trial_id": 49, "event_date": "2022-11-10", "event_description": "The reviewer confirmed the details and the ticket was reviewed. An operator asked for a change and the transfer was delayed. No response from an operator, so the account was updated. The supplier confirmed the details and the refund was closed.", "event_severity": "mild", "event_duration_days": 15 }, { "id": 283, "patient_id": 86, "trial_id": 34, "event_date": "2021-12-28", "event_description": "The supplier confirmed the details and the record was replaced. The team reported a late issue; the item was replaced. The customer reported a standard issue; the delivery was replaced.", "event_severity": "moderate", "event_duration_days": 17 }, { "id": 284, "patient_id": 131, "trial_id": 10, "event_date": "2023-11-18", "event_description": "No response from the supplier, so the record was escalated. The team asked for a change and the appointment was replaced.", "event_severity": "moderate", "event_duration_days": 8 }, { "id": 285, "patient_id": 27, "trial_id": 24, "event_date": "2023-08-25", "event_description": "The reviewer asked for a change and the appointment was rejected. The courier asked for a change and the invoice was cancelled.", "event_severity": "moderate", "event_duration_days": 18 }, { "id": 286, "patient_id": 34, "trial_id": 38, "event_date": "2020-05-25", "event_description": "The supplier asked for a change and the claim was reopened. The courier reported an automatic issue; the ticket was resolved.", "event_severity": "mild", "event_duration_days": 19 }, { "id": 287, "patient_id": 107, "trial_id": 22, "event_date": "2023-01-15", "event_description": "The team asked for a change and the report was updated. The report was rejected — incomplete case, no further action. The courier asked for a change and the report was escalated. The account owner reported a repeat issue; the ticket was rescheduled.", "event_severity": "mild", "event_duration_days": 20 }, { "id": 288, "patient_id": 55, "trial_id": 14, "event_date": "2020-12-11", "event_description": "No response from the supplier, so the appointment was rescheduled. The request was rejected — standard case, no further action. The session was updated — automatic case, no further action.", "event_severity": "mild", "event_duration_days": 18 }, { "id": 289, "patient_id": 150, "trial_id": 49, "event_date": "2020-07-11", "event_description": "An operator reported an automatic issue; the claim was resolved. An operator confirmed the details and the delivery was updated. The claim was completed — minor case, no further action.", "event_severity": "mild", "event_duration_days": 23 }, { "id": 290, "patient_id": 103, "trial_id": 25, "event_date": "2023-07-13", "event_description": "No response from the reviewer, so the document was delayed. The account owner confirmed the details and the booking was resolved.", "event_severity": "mild", "event_duration_days": 22 }, { "id": 291, "patient_id": 70, "trial_id": 2, "event_date": "2021-09-05", "event_description": "The customer asked for a change and the record was cancelled. The request was resolved — standard case, no further action. The account owner reported a manual issue; the order was confirmed. The report was escalated — duplicate case, no further action.", "event_severity": "mild", "event_duration_days": 22 }, { "id": 292, "patient_id": 193, "trial_id": 13, "event_date": "2021-10-27", "event_description": "The supplier asked for a change and the claim was updated. The document was rejected — unusual case, no further action.", "event_severity": "mild", "event_duration_days": 10 }, { "id": 293, "patient_id": 195, "trial_id": 29, "event_date": "2023-12-31", "event_description": "No response from the reviewer, so the order was rejected. No response from the account owner, so the order was confirmed. No response from the account owner, so the request was closed.", "event_severity": "moderate", "event_duration_days": 12 }, { "id": 294, "patient_id": 59, "trial_id": 5, "event_date": "2020-10-09", "event_description": "The courier asked for a change and the refund was reopened. The reviewer confirmed the details and the claim was resolved.", "event_severity": "mild", "event_duration_days": 14 }, { "id": 295, "patient_id": 165, "trial_id": 18, "event_date": "2022-12-18", "event_description": "Support asked for a change and the report was updated. The supplier reported an automatic issue; the order was approved. The ticket was updated — routine case, no further action. The session was reopened — late case, no further action.", "event_severity": "mild", "event_duration_days": 17 }, { "id": 296, "patient_id": 154, "trial_id": 45, "event_date": "2022-11-20", "event_description": null, "event_severity": "moderate", "event_duration_days": 15 }, { "id": 297, "patient_id": 9, "trial_id": 43, "event_date": "2021-08-08", "event_description": "An operator asked for a change and the ticket was rejected. The supplier confirmed the details and the report was cancelled.", "event_severity": "mild", "event_duration_days": 8 }, { "id": 298, "patient_id": 76, "trial_id": 43, "event_date": "2020-08-14", "event_description": "The account owner confirmed the details and the invoice was escalated. No response from the reviewer, so the invoice was rejected.", "event_severity": "moderate", "event_duration_days": 17 }, { "id": 299, "patient_id": 81, "trial_id": 19, "event_date": "2021-08-22", "event_description": "The account was confirmed — unusual case, no further action. The courier confirmed the details and the item was resolved.", "event_severity": "moderate", "event_duration_days": 21 }, { "id": 300, "patient_id": 75, "trial_id": 25, "event_date": "2021-06-29", "event_description": "The supplier confirmed the details and the shipment was replaced. The document was delayed — minor case, no further action. The reviewer confirmed the details and the account was rejected.", "event_severity": "mild", "event_duration_days": 14 } ], "consent_forms": [ { "id": 1, "patient_id": 200, "trial_id": 43, "consent_date": "2022-01-02", "consent_details": "The courier reported a late issue; the report was processed. The team confirmed the details and the payment was processed. An operator reported a minor issue; the payment was approved. The customer confirmed the details and the account was completed.", "consent_status": "approved", "consent_duration_days": 233 }, { "id": 2, "patient_id": 39, "trial_id": 50, "consent_date": "2020-09-29", "consent_details": "The team asked for a change and the item was reopened. The reviewer confirmed the details and the refund was cancelled. The account owner reported a duplicate issue; the request was reopened. The account owner asked for a change and the delivery was delayed.", "consent_status": "approved", "consent_duration_days": 117 }, { "id": 3, "patient_id": 112, "trial_id": 31, "consent_date": "2021-08-10", "consent_details": "The team reported a minor issue; the document was rescheduled. The session was closed — repeat case, no further action.", "consent_status": "approved", "consent_duration_days": 205 }, { "id": 4, "patient_id": 175, "trial_id": 47, "consent_date": "2020-03-29", "consent_details": "The supplier confirmed the details and the report was confirmed. The team confirmed the details and the shipment was confirmed. The team asked for a change and the document was escalated. An operator confirmed the details and the appointment was completed.", "consent_status": "approved", "consent_duration_days": 155 }, { "id": 5, "patient_id": 160, "trial_id": 35, "consent_date": "2023-10-19", "consent_details": "No response from the supplier, so the invoice was escalated. The report was processed — duplicate case, no further action.", "consent_status": "rejected", "consent_duration_days": 203 }, { "id": 6, "patient_id": 75, "trial_id": 20, "consent_date": "2021-11-28", "consent_details": "No response from the account owner, so the delivery was resolved. The shipment was closed — incomplete case, no further action.", "consent_status": "approved", "consent_duration_days": 184 }, { "id": 7, "patient_id": 8, "trial_id": 10, "consent_date": "2020-02-11", "consent_details": "The supplier asked for a change and the item was refunded. The courier asked for a change and the invoice was reviewed.", "consent_status": "rejected", "consent_duration_days": 281 }, { "id": 8, "patient_id": 56, "trial_id": 39, "consent_date": "2022-12-17", "consent_details": "An operator asked for a change and the payment was cancelled. No response from the reviewer, so the delivery was approved. The team reported an automatic issue; the account was rescheduled.", "consent_status": "approved", "consent_duration_days": 192 }, { "id": 9, "patient_id": 147, "trial_id": 12, "consent_date": "2021-10-31", "consent_details": "The account owner asked for a change and the report was reviewed. The item was processed — incomplete case, no further action. The appointment was confirmed — routine case, no further action.", "consent_status": "rejected", "consent_duration_days": 174 }, { "id": 10, "patient_id": 163, "trial_id": 13, "consent_date": "2022-11-13", "consent_details": "An operator reported a late issue; the payment was reopened. No response from the supplier, so the document was replaced. The team confirmed the details and the claim was approved. An operator reported a standard issue; the transfer was reviewed.", "consent_status": "approved", "consent_duration_days": 173 }, { "id": 11, "patient_id": 188, "trial_id": 10, "consent_date": "2023-10-03", "consent_details": "The refund was closed — repeat case, no further action. The account owner reported an incomplete issue; the transfer was replaced. The refund was reopened — late case, no further action.", "consent_status": "pending", "consent_duration_days": 202 }, { "id": 12, "patient_id": 123, "trial_id": 35, "consent_date": "2021-12-02", "consent_details": "The document was resolved — minor case, no further action. The ticket was reopened — manual case, no further action.", "consent_status": "pending", "consent_duration_days": 183 }, { "id": 13, "patient_id": 150, "trial_id": 43, "consent_date": "2023-08-16", "consent_details": "The shipment was closed — standard case, no further action. No response from the reviewer, so the record was refunded. The supplier confirmed the details and the item was delayed. The payment was resolved — minor case, no further action.", "consent_status": "approved", "consent_duration_days": 131 }, { "id": 14, "patient_id": 148, "trial_id": 13, "consent_date": "2020-02-18", "consent_details": "The shipment was escalated — standard case, no further action. The ticket was approved — unusual case, no further action. The account owner asked for a change and the transfer was delayed.", "consent_status": "approved", "consent_duration_days": 113 }, { "id": 15, "patient_id": 131, "trial_id": 23, "consent_date": "2020-06-08", "consent_details": "The account owner asked for a change and the order was confirmed. The customer asked for a change and the claim was completed. The ticket was reopened — automatic case, no further action. The record was completed — minor case, no further action.", "consent_status": "approved", "consent_duration_days": 199 }, { "id": 16, "patient_id": 76, "trial_id": 36, "consent_date": "2021-02-09", "consent_details": "No response from the team, so the document was completed. The reviewer confirmed the details and the session was approved. No response from the team, so the refund was rejected.", "consent_status": "pending", "consent_duration_days": 237 }, { "id": 17, "patient_id": 32, "trial_id": 23, "consent_date": "2022-01-17", "consent_details": "No response from the reviewer, so the claim was updated. No response from the account owner, so the ticket was updated.", "consent_status": "approved", "consent_duration_days": 242 }, { "id": 18, "patient_id": 92, "trial_id": 7, "consent_date": "2022-09-14", "consent_details": "The team asked for a change and the claim was rescheduled. Support asked for a change and the report was reopened.", "consent_status": "approved", "consent_duration_days": 194 }, { "id": 19, "patient_id": 71, "trial_id": 19, "consent_date": "2021-09-29", "consent_details": "No response from the team, so the claim was delayed. An operator reported an automatic issue; the account was escalated. The invoice was refunded — late case, no further action. The reviewer confirmed the details and the delivery was delayed.", "consent_status": "approved", "consent_duration_days": 217 }, { "id": 20, "patient_id": 165, "trial_id": 16, "consent_date": "2023-05-16", "consent_details": "No response from the customer, so the payment was closed. No response from the supplier, so the account was processed.", "consent_status": "approved", "consent_duration_days": 123 }, { "id": 21, "patient_id": 166, "trial_id": 37, "consent_date": "2020-08-26", "consent_details": "The customer confirmed the details and the item was completed. The team asked for a change and the request was refunded. The courier asked for a change and the request was reopened.", "consent_status": "approved", "consent_duration_days": 258 }, { "id": 22, "patient_id": 120, "trial_id": 17, "consent_date": "2021-10-18", "consent_details": "The record was completed — routine case, no further action. No response from the supplier, so the record was closed.", "consent_status": "approved", "consent_duration_days": 214 }, { "id": 23, "patient_id": 25, "trial_id": 44, "consent_date": "2020-11-05", "consent_details": "The supplier asked for a change and the payment was resolved. The claim was resolved — routine case, no further action.", "consent_status": "approved", "consent_duration_days": 119 }, { "id": 24, "patient_id": 80, "trial_id": 36, "consent_date": "2022-02-02", "consent_details": "The customer asked for a change and the record was rescheduled. No response from the reviewer, so the record was escalated. The reviewer reported a duplicate issue; the session was reopened. The record was processed — partial case, no further action.", "consent_status": "approved", "consent_duration_days": 91 }, { "id": 25, "patient_id": 15, "trial_id": 39, "consent_date": "2021-08-29", "consent_details": "The team reported an urgent issue; the appointment was escalated. The report was rescheduled — standard case, no further action. The report was approved — late case, no further action.", "consent_status": "approved", "consent_duration_days": 204 }, { "id": 26, "patient_id": 99, "trial_id": 42, "consent_date": "2023-05-22", "consent_details": "The ticket was confirmed — partial case, no further action. The supplier confirmed the details and the shipment was completed. The payment was processed — repeat case, no further action.", "consent_status": "pending", "consent_duration_days": 211 }, { "id": 27, "patient_id": 166, "trial_id": 34, "consent_date": "2022-09-26", "consent_details": "The account was reviewed — automatic case, no further action. The reviewer asked for a change and the record was processed. The reviewer confirmed the details and the shipment was reopened. An operator reported a repeat issue; the refund was escalated.", "consent_status": "pending", "consent_duration_days": 114 }, { "id": 28, "patient_id": 138, "trial_id": 33, "consent_date": "2022-09-20", "consent_details": "The account owner confirmed the details and the payment was confirmed. The courier reported a partial issue; the account was resolved. An operator reported an automatic issue; the report was delayed. The account owner reported a duplicate issue; the record was escalated.", "consent_status": "approved", "consent_duration_days": 138 }, { "id": 29, "patient_id": 3, "trial_id": 19, "consent_date": "2020-07-24", "consent_details": "No response from the team, so the transfer was reopened. The refund was escalated — urgent case, no further action.", "consent_status": "rejected", "consent_duration_days": 180 }, { "id": 30, "patient_id": 52, "trial_id": 19, "consent_date": "2020-04-09", "consent_details": "The delivery was escalated — late case, no further action. The account owner confirmed the details and the request was rejected. The account owner reported an unusual issue; the account was cancelled. No response from the reviewer, so the payment was rejected.", "consent_status": "approved", "consent_duration_days": 238 }, { "id": 31, "patient_id": 31, "trial_id": 29, "consent_date": "2020-05-05", "consent_details": "The supplier asked for a change and the account was reopened. An operator confirmed the details and the request was closed. The team confirmed the details and the shipment was escalated.", "consent_status": "approved", "consent_duration_days": 131 }, { "id": 32, "patient_id": 63, "trial_id": 45, "consent_date": "2022-12-12", "consent_details": "No response from the reviewer, so the refund was confirmed. The account owner asked for a change and the request was reviewed. The courier confirmed the details and the request was approved. The supplier reported a partial issue; the session was cancelled.", "consent_status": "approved", "consent_duration_days": 194 }, { "id": 33, "patient_id": 131, "trial_id": 36, "consent_date": "2023-09-28", "consent_details": "The account owner asked for a change and the session was completed. The customer asked for a change and the item was reviewed. The reviewer asked for a change and the invoice was reviewed. The customer reported a partial issue; the document was completed.", "consent_status": "approved", "consent_duration_days": 184 }, { "id": 34, "patient_id": 70, "trial_id": 38, "consent_date": "2020-04-27", "consent_details": "The team asked for a change and the payment was cancelled. The account owner asked for a change and the ticket was rejected. The team confirmed the details and the report was resolved. Support asked for a change and the shipment was closed.", "consent_status": "rejected", "consent_duration_days": 140 }, { "id": 35, "patient_id": 190, "trial_id": 7, "consent_date": "2020-07-13", "consent_details": "The supplier reported a partial issue; the report was escalated. The account owner reported an incomplete issue; the appointment was confirmed. No response from the supplier, so the invoice was refunded. The customer reported a duplicate issue; the booking was replaced.", "consent_status": "approved", "consent_duration_days": 254 }, { "id": 36, "patient_id": 63, "trial_id": 18, "consent_date": "2022-08-09", "consent_details": "The courier confirmed the details and the ticket was approved. No response from the account owner, so the record was approved. An operator reported a repeat issue; the account was refunded.", "consent_status": "approved", "consent_duration_days": 188 }, { "id": 37, "patient_id": 57, "trial_id": 23, "consent_date": "2023-01-22", "consent_details": "The team reported an automatic issue; the shipment was processed. The account was reviewed — partial case, no further action. No response from the customer, so the booking was confirmed.", "consent_status": "pending", "consent_duration_days": 175 }, { "id": 38, "patient_id": 197, "trial_id": 36, "consent_date": "2020-02-14", "consent_details": "The account owner asked for a change and the refund was rejected. The team reported an unusual issue; the order was resolved. An operator reported a duplicate issue; the request was closed.", "consent_status": "pending", "consent_duration_days": 137 }, { "id": 39, "patient_id": 88, "trial_id": 6, "consent_date": "2022-12-16", "consent_details": "The reviewer reported an automatic issue; the record was resolved. The item was replaced — unusual case, no further action.", "consent_status": "approved", "consent_duration_days": 232 }, { "id": 40, "patient_id": 198, "trial_id": 49, "consent_date": "2022-05-27", "consent_details": "The invoice was refunded — minor case, no further action. The team asked for a change and the delivery was closed.", "consent_status": "pending", "consent_duration_days": 241 }, { "id": 41, "patient_id": 86, "trial_id": 5, "consent_date": "2022-05-31", "consent_details": "The ticket was escalated — automatic case, no further action. An operator reported a late issue; the ticket was rejected. The supplier reported a standard issue; the item was escalated. The supplier reported a late issue; the refund was rejected.", "consent_status": "pending", "consent_duration_days": 212 }, { "id": 42, "patient_id": 188, "trial_id": 13, "consent_date": "2023-05-19", "consent_details": "Support asked for a change and the delivery was completed. An operator confirmed the details and the session was confirmed. An operator asked for a change and the ticket was escalated.", "consent_status": "rejected", "consent_duration_days": 138 }, { "id": 43, "patient_id": 58, "trial_id": 33, "consent_date": "2023-05-29", "consent_details": "The reviewer asked for a change and the account was processed. The shipment was rejected — duplicate case, no further action. An operator reported an urgent issue; the delivery was reopened. The account owner confirmed the details and the request was refunded.", "consent_status": "pending", "consent_duration_days": 236 }, { "id": 44, "patient_id": 141, "trial_id": 33, "consent_date": "2021-01-14", "consent_details": "No response from the courier, so the order was refunded. The team confirmed the details and the record was cancelled. The team asked for a change and the session was reviewed. No response from the customer, so the refund was replaced.", "consent_status": "approved", "consent_duration_days": 112 }, { "id": 45, "patient_id": 77, "trial_id": 35, "consent_date": "2023-09-09", "consent_details": "The claim was rejected — duplicate case, no further action. No response from the team, so the ticket was confirmed. The reviewer confirmed the details and the booking was rejected.", "consent_status": "pending", "consent_duration_days": 155 }, { "id": 46, "patient_id": 132, "trial_id": 42, "consent_date": "2021-10-11", "consent_details": "The team reported a standard issue; the refund was reopened. The reviewer asked for a change and the order was approved.", "consent_status": "approved", "consent_duration_days": 190 }, { "id": 47, "patient_id": 31, "trial_id": 15, "consent_date": "2022-01-29", "consent_details": "No response from the reviewer, so the invoice was processed. No response from the supplier, so the refund was completed. No response from an operator, so the report was replaced.", "consent_status": "approved", "consent_duration_days": 206 }, { "id": 48, "patient_id": 167, "trial_id": 42, "consent_date": "2020-12-24", "consent_details": "No response from the customer, so the record was completed. An operator confirmed the details and the payment was cancelled. The account owner confirmed the details and the booking was reopened. No response from an operator, so the invoice was escalated.", "consent_status": "pending", "consent_duration_days": 149 }, { "id": 49, "patient_id": 67, "trial_id": 7, "consent_date": "2022-04-13", "consent_details": "The ticket was cancelled — automatic case, no further action. An operator confirmed the details and the claim was replaced. The courier asked for a change and the appointment was rescheduled. No response from an operator, so the transfer was processed.", "consent_status": "approved", "consent_duration_days": 234 }, { "id": 50, "patient_id": 37, "trial_id": 22, "consent_date": "2023-07-05", "consent_details": "The ticket was cancelled — routine case, no further action. The courier confirmed the details and the report was cancelled. No response from the reviewer, so the refund was reopened.", "consent_status": "approved", "consent_duration_days": 182 }, { "id": 51, "patient_id": 101, "trial_id": 25, "consent_date": "2023-02-05", "consent_details": "The delivery was replaced — routine case, no further action. No response from the supplier, so the shipment was confirmed. The delivery was escalated — minor case, no further action.", "consent_status": "approved", "consent_duration_days": 254 }, { "id": 52, "patient_id": 129, "trial_id": 2, "consent_date": "2022-02-03", "consent_details": "No response from the reviewer, so the document was approved. The booking was refunded — duplicate case, no further action.", "consent_status": "approved", "consent_duration_days": 246 }, { "id": 53, "patient_id": 60, "trial_id": 5, "consent_date": "2023-11-01", "consent_details": "No response from an operator, so the appointment was replaced. The reviewer confirmed the details and the invoice was completed. No response from the reviewer, so the item was processed. No response from the team, so the refund was reopened.", "consent_status": "approved", "consent_duration_days": 191 }, { "id": 54, "patient_id": 59, "trial_id": 8, "consent_date": "2021-09-01", "consent_details": "The account owner reported an automatic issue; the booking was refunded. No response from an operator, so the shipment was rescheduled. The account owner asked for a change and the payment was rescheduled. The account owner asked for a change and the booking was delayed.", "consent_status": "approved", "consent_duration_days": 156 }, { "id": 55, "patient_id": 191, "trial_id": 15, "consent_date": "2021-02-17", "consent_details": "No response from an operator, so the refund was approved. The transfer was rejected — unusual case, no further action. The session was cancelled — late case, no further action.", "consent_status": "rejected", "consent_duration_days": 113 }, { "id": 56, "patient_id": 87, "trial_id": 13, "consent_date": "2021-01-10", "consent_details": "The customer reported an unusual issue; the delivery was processed. No response from the reviewer, so the ticket was cancelled.", "consent_status": "approved", "consent_duration_days": 185 }, { "id": 57, "patient_id": 182, "trial_id": 48, "consent_date": "2020-12-17", "consent_details": null, "consent_status": "approved", "consent_duration_days": 120 }, { "id": 58, "patient_id": 3, "trial_id": 13, "consent_date": "2022-01-16", "consent_details": "An operator confirmed the details and the invoice was cancelled. The customer confirmed the details and the transfer was approved. No response from the reviewer, so the payment was delayed. The courier confirmed the details and the transfer was updated.", "consent_status": "pending", "consent_duration_days": 144 }, { "id": 59, "patient_id": 153, "trial_id": 27, "consent_date": "2020-06-23", "consent_details": "No response from an operator, so the transfer was closed. No response from the customer, so the record was resolved. No response from an operator, so the transfer was resolved.", "consent_status": "approved", "consent_duration_days": 209 }, { "id": 60, "patient_id": 118, "trial_id": 1, "consent_date": "2023-06-08", "consent_details": "The account was reviewed — standard case, no further action. The account owner asked for a change and the delivery was processed. No response from the supplier, so the booking was resolved.", "consent_status": "approved", "consent_duration_days": 155 }, { "id": 61, "patient_id": 12, "trial_id": 27, "consent_date": "2021-09-30", "consent_details": "The record was reviewed — automatic case, no further action. The session was resolved — urgent case, no further action.", "consent_status": "approved", "consent_duration_days": 191 }, { "id": 62, "patient_id": 138, "trial_id": 3, "consent_date": "2023-09-05", "consent_details": "No response from an operator, so the document was processed. An operator asked for a change and the claim was updated. No response from the customer, so the transfer was refunded.", "consent_status": "rejected", "consent_duration_days": 209 }, { "id": 63, "patient_id": 174, "trial_id": 6, "consent_date": "2020-09-01", "consent_details": "An operator asked for a change and the item was replaced. The account owner confirmed the details and the delivery was reopened.", "consent_status": "pending", "consent_duration_days": 149 }, { "id": 64, "patient_id": 11, "trial_id": 42, "consent_date": "2021-06-29", "consent_details": "No response from an operator, so the invoice was rescheduled. No response from the courier, so the invoice was escalated. The claim was replaced — partial case, no further action.", "consent_status": "pending", "consent_duration_days": 209 }, { "id": 65, "patient_id": 185, "trial_id": 21, "consent_date": "2023-08-14", "consent_details": "The account owner reported a duplicate issue; the document was completed. The account owner asked for a change and the ticket was refunded. No response from an operator, so the invoice was refunded. The team reported a partial issue; the ticket was completed.", "consent_status": "approved", "consent_duration_days": 348 }, { "id": 66, "patient_id": 14, "trial_id": 49, "consent_date": "2023-05-07", "consent_details": "The supplier asked for a change and the item was completed. The account owner reported an urgent issue; the delivery was rejected.", "consent_status": "approved", "consent_duration_days": 177 }, { "id": 67, "patient_id": 197, "trial_id": 25, "consent_date": "2022-07-06", "consent_details": "The booking was rescheduled — urgent case, no further action. An operator confirmed the details and the transfer was closed. No response from the account owner, so the record was confirmed.", "consent_status": "approved", "consent_duration_days": 131 }, { "id": 68, "patient_id": 178, "trial_id": 30, "consent_date": "2023-01-27", "consent_details": "The courier confirmed the details and the delivery was confirmed. The order was reopened — automatic case, no further action. The booking was cancelled — duplicate case, no further action. No response from the team, so the refund was delayed.", "consent_status": "pending", "consent_duration_days": 152 }, { "id": 69, "patient_id": 86, "trial_id": 15, "consent_date": "2022-10-20", "consent_details": "The report was rejected — routine case, no further action. The courier asked for a change and the appointment was replaced.", "consent_status": "approved", "consent_duration_days": 245 }, { "id": 70, "patient_id": 87, "trial_id": 41, "consent_date": "2020-05-01", "consent_details": "The supplier reported a repeat issue; the delivery was rescheduled. The report was cancelled — repeat case, no further action. The invoice was reopened — automatic case, no further action. The courier confirmed the details and the account was resolved.", "consent_status": "approved", "consent_duration_days": 202 }, { "id": 71, "patient_id": 35, "trial_id": 41, "consent_date": "2020-05-15", "consent_details": "The report was completed — unusual case, no further action. An operator reported a minor issue; the document was closed. The reviewer asked for a change and the record was delayed. No response from an operator, so the refund was escalated.", "consent_status": "approved", "consent_duration_days": 81 }, { "id": 72, "patient_id": 34, "trial_id": 6, "consent_date": "2021-12-19", "consent_details": "No response from the reviewer, so the item was escalated. No response from an operator, so the record was completed. The customer confirmed the details and the invoice was refunded. The request was resolved — unusual case, no further action.", "consent_status": "rejected", "consent_duration_days": 233 }, { "id": 73, "patient_id": 140, "trial_id": 28, "consent_date": "2023-03-14", "consent_details": "The shipment was completed — repeat case, no further action. The team confirmed the details and the order was completed.", "consent_status": "pending", "consent_duration_days": 163 }, { "id": 74, "patient_id": 197, "trial_id": 37, "consent_date": "2022-06-09", "consent_details": "The supplier confirmed the details and the ticket was completed. The supplier reported a manual issue; the session was replaced. An operator confirmed the details and the transfer was reviewed.", "consent_status": "approved", "consent_duration_days": 206 }, { "id": 75, "patient_id": 25, "trial_id": 33, "consent_date": "2020-10-18", "consent_details": "No response from the account owner, so the item was cancelled. No response from the team, so the appointment was cancelled. The customer reported a minor issue; the invoice was confirmed. An operator confirmed the details and the session was delayed.", "consent_status": "approved", "consent_duration_days": 251 }, { "id": 76, "patient_id": 134, "trial_id": 18, "consent_date": "2022-06-21", "consent_details": "The courier confirmed the details and the order was rejected. The team reported a standard issue; the session was refunded. The ticket was confirmed — routine case, no further action. The account owner asked for a change and the invoice was rejected.", "consent_status": "approved", "consent_duration_days": 208 }, { "id": 77, "patient_id": 118, "trial_id": 8, "consent_date": "2020-10-15", "consent_details": "The account owner asked for a change and the ticket was processed. The customer confirmed the details and the request was escalated.", "consent_status": "pending", "consent_duration_days": 201 }, { "id": 78, "patient_id": 171, "trial_id": 2, "consent_date": "2021-12-14", "consent_details": "The team reported an urgent issue; the transfer was replaced. The reviewer reported a repeat issue; the request was delayed. The team asked for a change and the delivery was processed.", "consent_status": "approved", "consent_duration_days": 301 }, { "id": 79, "patient_id": 161, "trial_id": 20, "consent_date": "2023-04-24", "consent_details": "An operator confirmed the details and the appointment was processed. The courier asked for a change and the claim was delayed.", "consent_status": "approved", "consent_duration_days": 144 }, { "id": 80, "patient_id": 35, "trial_id": 45, "consent_date": "2022-07-28", "consent_details": "The account owner asked for a change and the item was processed. The customer asked for a change and the ticket was processed.", "consent_status": "approved", "consent_duration_days": 108 }, { "id": 81, "patient_id": 41, "trial_id": 50, "consent_date": "2022-10-19", "consent_details": null, "consent_status": "approved", "consent_duration_days": 129 }, { "id": 82, "patient_id": 18, "trial_id": 24, "consent_date": "2021-10-09", "consent_details": "The customer reported a partial issue; the session was reviewed. The session was reopened — manual case, no further action.", "consent_status": "approved", "consent_duration_days": 245 }, { "id": 83, "patient_id": 114, "trial_id": 10, "consent_date": "2020-06-07", "consent_details": null, "consent_status": "approved", "consent_duration_days": 170 }, { "id": 84, "patient_id": 7, "trial_id": 8, "consent_date": "2023-12-29", "consent_details": "The customer reported a repeat issue; the order was resolved. The courier reported a duplicate issue; the ticket was refunded. The reviewer asked for a change and the booking was completed. The courier asked for a change and the refund was reopened.", "consent_status": "approved", "consent_duration_days": 223 }, { "id": 85, "patient_id": 167, "trial_id": 33, "consent_date": "2023-04-11", "consent_details": "An operator confirmed the details and the appointment was rejected. The team confirmed the details and the order was closed. No response from the team, so the order was resolved. The courier reported a standard issue; the report was completed.", "consent_status": "approved", "consent_duration_days": 184 }, { "id": 86, "patient_id": 63, "trial_id": 26, "consent_date": "2021-03-06", "consent_details": "An operator confirmed the details and the session was escalated. The account owner reported a minor issue; the payment was rejected. No response from the reviewer, so the item was delayed. The account was updated — incomplete case, no further action.", "consent_status": "approved", "consent_duration_days": 109 }, { "id": 87, "patient_id": 42, "trial_id": 43, "consent_date": "2023-09-15", "consent_details": "The account owner asked for a change and the order was completed. The team asked for a change and the shipment was rejected. The courier confirmed the details and the shipment was rescheduled.", "consent_status": "approved", "consent_duration_days": 151 }, { "id": 88, "patient_id": 53, "trial_id": 4, "consent_date": "2023-08-09", "consent_details": "The account owner asked for a change and the ticket was resolved. The team confirmed the details and the payment was reviewed. The delivery was updated — routine case, no further action.", "consent_status": "approved", "consent_duration_days": 109 }, { "id": 89, "patient_id": 73, "trial_id": 10, "consent_date": "2022-08-23", "consent_details": "The payment was completed — late case, no further action. No response from an operator, so the order was rescheduled. The courier asked for a change and the item was approved.", "consent_status": "pending", "consent_duration_days": 232 }, { "id": 90, "patient_id": 38, "trial_id": 7, "consent_date": "2023-05-07", "consent_details": "The payment was replaced — unusual case, no further action. The team asked for a change and the account was delayed. An operator reported a repeat issue; the claim was confirmed. An operator reported a duplicate issue; the appointment was approved.", "consent_status": "approved", "consent_duration_days": 170 }, { "id": 91, "patient_id": 8, "trial_id": 22, "consent_date": "2021-08-01", "consent_details": "The order was confirmed — manual case, no further action. The report was cancelled — standard case, no further action. The request was completed — automatic case, no further action. The request was confirmed — minor case, no further action.", "consent_status": "approved", "consent_duration_days": 173 }, { "id": 92, "patient_id": 106, "trial_id": 25, "consent_date": "2021-08-20", "consent_details": "No response from the account owner, so the booking was approved. The delivery was approved — standard case, no further action. The customer asked for a change and the refund was completed.", "consent_status": "approved", "consent_duration_days": 150 }, { "id": 93, "patient_id": 113, "trial_id": 2, "consent_date": "2023-03-29", "consent_details": "No response from the supplier, so the session was confirmed. The order was confirmed — incomplete case, no further action. The claim was resolved — automatic case, no further action.", "consent_status": "pending", "consent_duration_days": 169 }, { "id": 94, "patient_id": 51, "trial_id": 8, "consent_date": "2021-11-22", "consent_details": "An operator asked for a change and the booking was approved. No response from the courier, so the appointment was replaced.", "consent_status": "approved", "consent_duration_days": 112 }, { "id": 95, "patient_id": 115, "trial_id": 22, "consent_date": "2023-06-11", "consent_details": "The record was reviewed — partial case, no further action. The ticket was replaced — minor case, no further action. The appointment was delayed — duplicate case, no further action. No response from the supplier, so the delivery was cancelled.", "consent_status": "approved", "consent_duration_days": 229 }, { "id": 96, "patient_id": 39, "trial_id": 7, "consent_date": "2020-06-22", "consent_details": "The courier asked for a change and the ticket was replaced. An operator asked for a change and the shipment was closed.", "consent_status": "approved", "consent_duration_days": 164 }, { "id": 97, "patient_id": 131, "trial_id": 33, "consent_date": "2021-07-03", "consent_details": "The courier asked for a change and the transfer was completed. No response from the supplier, so the document was reviewed. The reviewer confirmed the details and the claim was rejected. The team reported an automatic issue; the appointment was reopened.", "consent_status": "approved", "consent_duration_days": 186 }, { "id": 98, "patient_id": 54, "trial_id": 25, "consent_date": "2021-01-31", "consent_details": "The item was rejected — incomplete case, no further action. No response from the customer, so the invoice was updated. No response from the courier, so the account was escalated. No response from the customer, so the payment was rescheduled.", "consent_status": "rejected", "consent_duration_days": 259 }, { "id": 99, "patient_id": 108, "trial_id": 49, "consent_date": "2021-07-27", "consent_details": "The reviewer asked for a change and the session was processed. No response from the customer, so the request was updated. The courier confirmed the details and the account was updated.", "consent_status": "approved", "consent_duration_days": 186 }, { "id": 100, "patient_id": 38, "trial_id": 27, "consent_date": "2022-04-07", "consent_details": null, "consent_status": "rejected", "consent_duration_days": 188 }, { "id": 101, "patient_id": 76, "trial_id": 5, "consent_date": "2020-01-19", "consent_details": "The supplier confirmed the details and the request was escalated. The appointment was rescheduled — repeat case, no further action. Support asked for a change and the order was reopened. No response from the account owner, so the session was processed.", "consent_status": "approved", "consent_duration_days": 161 }, { "id": 102, "patient_id": 70, "trial_id": 20, "consent_date": "2021-07-07", "consent_details": "The account owner asked for a change and the appointment was resolved. The session was completed — duplicate case, no further action. The reviewer asked for a change and the booking was resolved. An operator confirmed the details and the shipment was reopened.", "consent_status": "approved", "consent_duration_days": 56 }, { "id": 103, "patient_id": 56, "trial_id": 24, "consent_date": "2023-12-22", "consent_details": "No response from the supplier, so the ticket was refunded. The team confirmed the details and the shipment was updated. The request was replaced — automatic case, no further action.", "consent_status": "approved", "consent_duration_days": 285 }, { "id": 104, "patient_id": 166, "trial_id": 49, "consent_date": "2022-09-04", "consent_details": "The account owner reported an incomplete issue; the claim was cancelled. An operator confirmed the details and the booking was approved.", "consent_status": "rejected", "consent_duration_days": 158 }, { "id": 105, "patient_id": 145, "trial_id": 29, "consent_date": "2020-05-18", "consent_details": "The team reported a routine issue; the payment was approved. The courier confirmed the details and the appointment was delayed. Support asked for a change and the appointment was delayed.", "consent_status": "approved", "consent_duration_days": 113 }, { "id": 106, "patient_id": 165, "trial_id": 22, "consent_date": "2022-07-14", "consent_details": "The document was cancelled — manual case, no further action. The payment was rescheduled — minor case, no further action.", "consent_status": "approved", "consent_duration_days": 287 }, { "id": 107, "patient_id": 93, "trial_id": 12, "consent_date": "2021-05-25", "consent_details": "An operator asked for a change and the delivery was refunded. The account owner reported a standard issue; the appointment was cancelled. The booking was refunded — unusual case, no further action.", "consent_status": "approved", "consent_duration_days": 165 }, { "id": 108, "patient_id": 67, "trial_id": 7, "consent_date": "2020-10-18", "consent_details": "Support asked for a change and the appointment was reopened. The customer asked for a change and the record was escalated. The courier asked for a change and the delivery was replaced.", "consent_status": "approved", "consent_duration_days": 208 }, { "id": 109, "patient_id": 95, "trial_id": 7, "consent_date": "2021-09-21", "consent_details": null, "consent_status": "approved", "consent_duration_days": 140 }, { "id": 110, "patient_id": 149, "trial_id": 4, "consent_date": "2022-04-10", "consent_details": "The reviewer reported an incomplete issue; the payment was processed. The team reported an automatic issue; the payment was processed. The account owner confirmed the details and the transfer was replaced.", "consent_status": "pending", "consent_duration_days": 221 }, { "id": 111, "patient_id": 135, "trial_id": 47, "consent_date": "2021-09-12", "consent_details": "The ticket was rescheduled — unusual case, no further action. The customer asked for a change and the account was processed.", "consent_status": "approved", "consent_duration_days": 159 }, { "id": 112, "patient_id": 65, "trial_id": 1, "consent_date": "2021-04-25", "consent_details": "No response from the courier, so the session was closed. The customer reported a duplicate issue; the session was replaced. The reviewer reported a standard issue; the shipment was processed.", "consent_status": "approved", "consent_duration_days": 197 }, { "id": 113, "patient_id": 21, "trial_id": 21, "consent_date": "2021-01-31", "consent_details": "The payment was processed — partial case, no further action. The customer reported an unusual issue; the shipment was escalated.", "consent_status": "approved", "consent_duration_days": 133 }, { "id": 114, "patient_id": 113, "trial_id": 35, "consent_date": "2023-06-19", "consent_details": "An operator confirmed the details and the document was confirmed. Support asked for a change and the item was completed. The order was reviewed — routine case, no further action. The courier reported an incomplete issue; the ticket was escalated.", "consent_status": "rejected", "consent_duration_days": 189 }, { "id": 115, "patient_id": 162, "trial_id": 50, "consent_date": "2022-09-11", "consent_details": "The shipment was reopened — minor case, no further action. The item was resolved — partial case, no further action. The customer asked for a change and the invoice was resolved. The supplier asked for a change and the appointment was rejected.", "consent_status": "approved", "consent_duration_days": 243 }, { "id": 116, "patient_id": 18, "trial_id": 4, "consent_date": "2022-07-03", "consent_details": "The reviewer confirmed the details and the invoice was replaced. No response from the team, so the request was closed. No response from the reviewer, so the account was resolved.", "consent_status": "pending", "consent_duration_days": 231 }, { "id": 117, "patient_id": 189, "trial_id": 36, "consent_date": "2021-01-09", "consent_details": "The team asked for a change and the report was resolved. The team reported a standard issue; the account was reviewed. The reviewer confirmed the details and the appointment was reviewed.", "consent_status": "approved", "consent_duration_days": 172 }, { "id": 118, "patient_id": 50, "trial_id": 21, "consent_date": "2023-12-25", "consent_details": "The refund was rejected — urgent case, no further action. The supplier reported a partial issue; the ticket was escalated.", "consent_status": "approved", "consent_duration_days": 121 }, { "id": 119, "patient_id": 128, "trial_id": 9, "consent_date": "2023-06-18", "consent_details": "The session was refunded — repeat case, no further action. The supplier asked for a change and the ticket was completed. The customer reported a manual issue; the appointment was closed.", "consent_status": "approved", "consent_duration_days": 260 }, { "id": 120, "patient_id": 167, "trial_id": 12, "consent_date": "2022-12-28", "consent_details": "No response from the reviewer, so the account was rejected. The team confirmed the details and the transfer was updated. The reviewer reported a repeat issue; the booking was rescheduled. No response from the reviewer, so the item was escalated.", "consent_status": "approved", "consent_duration_days": 266 }, { "id": 121, "patient_id": 25, "trial_id": 46, "consent_date": "2020-12-05", "consent_details": "The customer asked for a change and the refund was closed. The team asked for a change and the invoice was rescheduled. An operator confirmed the details and the invoice was confirmed.", "consent_status": "approved", "consent_duration_days": 172 }, { "id": 122, "patient_id": 40, "trial_id": 3, "consent_date": "2022-04-07", "consent_details": null, "consent_status": "approved", "consent_duration_days": 188 }, { "id": 123, "patient_id": 69, "trial_id": 3, "consent_date": "2020-06-02", "consent_details": "The account owner asked for a change and the record was cancelled. The customer asked for a change and the request was refunded. The courier asked for a change and the payment was rescheduled.", "consent_status": "pending", "consent_duration_days": 141 }, { "id": 124, "patient_id": 133, "trial_id": 48, "consent_date": "2023-09-23", "consent_details": "The courier asked for a change and the transfer was completed. The supplier asked for a change and the shipment was resolved. No response from the customer, so the appointment was approved.", "consent_status": "approved", "consent_duration_days": 141 }, { "id": 125, "patient_id": 77, "trial_id": 42, "consent_date": "2020-10-05", "consent_details": "The report was delayed — minor case, no further action. The courier confirmed the details and the payment was escalated.", "consent_status": "approved", "consent_duration_days": 229 }, { "id": 126, "patient_id": 3, "trial_id": 33, "consent_date": "2023-05-14", "consent_details": "The account was delayed — automatic case, no further action. The record was confirmed — automatic case, no further action.", "consent_status": "approved", "consent_duration_days": 191 }, { "id": 127, "patient_id": 162, "trial_id": 8, "consent_date": "2022-05-26", "consent_details": "The session was updated — repeat case, no further action. The session was approved — automatic case, no further action. An operator reported a duplicate issue; the report was rescheduled. An operator reported a partial issue; the invoice was reopened.", "consent_status": "rejected", "consent_duration_days": 181 }, { "id": 128, "patient_id": 189, "trial_id": 35, "consent_date": "2023-10-26", "consent_details": null, "consent_status": "approved", "consent_duration_days": 188 }, { "id": 129, "patient_id": 75, "trial_id": 39, "consent_date": "2021-05-18", "consent_details": "The supplier reported an urgent issue; the delivery was completed. No response from an operator, so the refund was reviewed. The reviewer reported a manual issue; the request was reopened.", "consent_status": "pending", "consent_duration_days": 103 }, { "id": 130, "patient_id": 110, "trial_id": 22, "consent_date": "2021-04-01", "consent_details": "The refund was updated — minor case, no further action. The supplier confirmed the details and the shipment was rescheduled. An operator reported a minor issue; the shipment was approved.", "consent_status": "approved", "consent_duration_days": 226 }, { "id": 131, "patient_id": 114, "trial_id": 36, "consent_date": "2023-11-10", "consent_details": "The courier reported an automatic issue; the shipment was completed. An operator confirmed the details and the delivery was updated. The supplier confirmed the details and the transfer was reopened. The document was approved — repeat case, no further action.", "consent_status": "rejected", "consent_duration_days": 149 }, { "id": 132, "patient_id": 64, "trial_id": 8, "consent_date": "2023-02-22", "consent_details": "The reviewer confirmed the details and the shipment was confirmed. The courier asked for a change and the session was updated. The account owner reported a repeat issue; the order was reviewed.", "consent_status": "approved", "consent_duration_days": 267 }, { "id": 133, "patient_id": 150, "trial_id": 18, "consent_date": "2020-11-02", "consent_details": "The supplier asked for a change and the refund was confirmed. No response from the team, so the request was reopened. The account owner reported a late issue; the transfer was completed. Support asked for a change and the document was delayed.", "consent_status": "approved", "consent_duration_days": 188 }, { "id": 134, "patient_id": 64, "trial_id": 15, "consent_date": "2023-10-10", "consent_details": null, "consent_status": "pending", "consent_duration_days": 125 }, { "id": 135, "patient_id": 176, "trial_id": 20, "consent_date": "2022-03-01", "consent_details": "The request was reopened — late case, no further action. No response from the courier, so the session was closed. The record was reviewed — late case, no further action. An operator asked for a change and the payment was updated.", "consent_status": "approved", "consent_duration_days": 190 }, { "id": 136, "patient_id": 54, "trial_id": 5, "consent_date": "2021-12-31", "consent_details": "No response from the reviewer, so the order was refunded. The courier reported a standard issue; the shipment was processed.", "consent_status": "approved", "consent_duration_days": 197 }, { "id": 137, "patient_id": 43, "trial_id": 37, "consent_date": "2022-01-17", "consent_details": null, "consent_status": "approved", "consent_duration_days": 140 }, { "id": 138, "patient_id": 113, "trial_id": 26, "consent_date": "2020-03-19", "consent_details": "The account owner reported an unusual issue; the appointment was cancelled. No response from the reviewer, so the order was rescheduled. The customer confirmed the details and the record was approved. The supplier reported a routine issue; the account was resolved.", "consent_status": "approved", "consent_duration_days": 112 }, { "id": 139, "patient_id": 62, "trial_id": 3, "consent_date": "2020-09-06", "consent_details": "The customer asked for a change and the shipment was rescheduled. The booking was replaced — automatic case, no further action.", "consent_status": "pending", "consent_duration_days": 163 }, { "id": 140, "patient_id": 31, "trial_id": 43, "consent_date": "2023-10-30", "consent_details": "No response from the customer, so the item was replaced. The customer asked for a change and the session was reopened. The account owner reported a standard issue; the delivery was replaced.", "consent_status": "approved", "consent_duration_days": 177 }, { "id": 141, "patient_id": 156, "trial_id": 19, "consent_date": "2023-03-24", "consent_details": "The reviewer confirmed the details and the appointment was rejected. The reviewer reported a minor issue; the item was approved. The account owner confirmed the details and the appointment was completed.", "consent_status": "approved", "consent_duration_days": 183 }, { "id": 142, "patient_id": 138, "trial_id": 24, "consent_date": "2020-05-29", "consent_details": "The supplier reported a partial issue; the account was delayed. The report was confirmed — unusual case, no further action. The customer asked for a change and the request was rejected. The reviewer asked for a change and the ticket was confirmed.", "consent_status": "approved", "consent_duration_days": 250 }, { "id": 143, "patient_id": 8, "trial_id": 44, "consent_date": "2022-11-08", "consent_details": "The team confirmed the details and the delivery was closed. The booking was refunded — routine case, no further action.", "consent_status": "approved", "consent_duration_days": 125 }, { "id": 144, "patient_id": 111, "trial_id": 36, "consent_date": "2021-05-20", "consent_details": "The supplier asked for a change and the document was escalated. No response from the reviewer, so the report was rejected. The courier confirmed the details and the appointment was resolved.", "consent_status": "approved", "consent_duration_days": 160 }, { "id": 145, "patient_id": 90, "trial_id": 20, "consent_date": "2021-10-03", "consent_details": "No response from an operator, so the session was completed. The item was escalated — standard case, no further action.", "consent_status": "pending", "consent_duration_days": 120 }, { "id": 146, "patient_id": 55, "trial_id": 35, "consent_date": "2022-10-04", "consent_details": "The request was confirmed — automatic case, no further action. The reviewer asked for a change and the booking was completed.", "consent_status": "approved", "consent_duration_days": 168 }, { "id": 147, "patient_id": 113, "trial_id": 16, "consent_date": "2021-12-21", "consent_details": "An operator reported a routine issue; the document was escalated. An operator reported a repeat issue; the request was reviewed. The courier asked for a change and the record was approved.", "consent_status": "rejected", "consent_duration_days": 117 }, { "id": 148, "patient_id": 126, "trial_id": 36, "consent_date": "2022-11-06", "consent_details": "The courier confirmed the details and the claim was escalated. An operator reported a minor issue; the invoice was closed. No response from the reviewer, so the appointment was delayed.", "consent_status": "rejected", "consent_duration_days": 135 }, { "id": 149, "patient_id": 149, "trial_id": 23, "consent_date": "2020-03-14", "consent_details": "The reviewer reported an automatic issue; the account was cancelled. The account was delayed — late case, no further action. An operator reported a duplicate issue; the shipment was rejected. No response from the customer, so the request was replaced.", "consent_status": "approved", "consent_duration_days": 194 }, { "id": 150, "patient_id": 140, "trial_id": 7, "consent_date": "2020-11-12", "consent_details": "The supplier asked for a change and the booking was reopened. The account owner asked for a change and the claim was closed.", "consent_status": "approved", "consent_duration_days": 146 }, { "id": 151, "patient_id": 181, "trial_id": 4, "consent_date": "2021-11-07", "consent_details": "The team confirmed the details and the ticket was resolved. The team reported a manual issue; the claim was refunded. The reviewer reported an automatic issue; the refund was confirmed. The account owner reported an automatic issue; the report was confirmed.", "consent_status": "approved", "consent_duration_days": 196 }, { "id": 152, "patient_id": 25, "trial_id": 26, "consent_date": "2021-01-19", "consent_details": "The team reported a routine issue; the payment was reopened. The supplier asked for a change and the appointment was closed.", "consent_status": "approved", "consent_duration_days": 193 }, { "id": 153, "patient_id": 32, "trial_id": 3, "consent_date": "2022-10-24", "consent_details": "The team confirmed the details and the record was confirmed. The customer confirmed the details and the shipment was reopened.", "consent_status": "approved", "consent_duration_days": 272 }, { "id": 154, "patient_id": 123, "trial_id": 36, "consent_date": "2022-10-07", "consent_details": "The ticket was rejected — urgent case, no further action. No response from the team, so the shipment was rescheduled. The payment was processed — unusual case, no further action.", "consent_status": "approved", "consent_duration_days": 219 }, { "id": 155, "patient_id": 122, "trial_id": 12, "consent_date": "2022-09-26", "consent_details": "No response from the reviewer, so the delivery was updated. No response from the customer, so the order was resolved. The courier confirmed the details and the invoice was confirmed.", "consent_status": "approved", "consent_duration_days": 237 }, { "id": 156, "patient_id": 142, "trial_id": 21, "consent_date": "2023-04-01", "consent_details": "The account owner asked for a change and the refund was confirmed. The customer reported a minor issue; the item was rejected. The session was refunded — late case, no further action.", "consent_status": "pending", "consent_duration_days": 166 }, { "id": 157, "patient_id": 131, "trial_id": 18, "consent_date": "2023-09-12", "consent_details": "The account was updated — unusual case, no further action. The team confirmed the details and the session was closed. The courier asked for a change and the transfer was closed. The account owner asked for a change and the record was closed.", "consent_status": "approved", "consent_duration_days": 169 }, { "id": 158, "patient_id": 43, "trial_id": 14, "consent_date": "2023-05-24", "consent_details": "The reviewer asked for a change and the report was delayed. The customer reported a minor issue; the shipment was updated. The courier confirmed the details and the booking was refunded.", "consent_status": "pending", "consent_duration_days": 184 }, { "id": 159, "patient_id": 190, "trial_id": 8, "consent_date": "2021-08-30", "consent_details": "An operator confirmed the details and the shipment was updated. No response from the team, so the document was escalated. The account owner confirmed the details and the appointment was delayed.", "consent_status": "rejected", "consent_duration_days": 227 }, { "id": 160, "patient_id": 153, "trial_id": 44, "consent_date": "2020-10-06", "consent_details": "An operator reported an urgent issue; the payment was approved. The team confirmed the details and the item was completed. No response from the customer, so the report was escalated. An operator asked for a change and the order was approved.", "consent_status": "approved", "consent_duration_days": 159 }, { "id": 161, "patient_id": 40, "trial_id": 18, "consent_date": "2023-08-22", "consent_details": "No response from the courier, so the refund was reviewed. The report was processed — manual case, no further action. The customer confirmed the details and the claim was processed.", "consent_status": "approved", "consent_duration_days": 129 }, { "id": 162, "patient_id": 9, "trial_id": 15, "consent_date": "2021-09-30", "consent_details": null, "consent_status": "approved", "consent_duration_days": 128 }, { "id": 163, "patient_id": 108, "trial_id": 49, "consent_date": "2022-11-07", "consent_details": "Support asked for a change and the shipment was reopened. The reviewer asked for a change and the record was closed.", "consent_status": "approved", "consent_duration_days": 257 }, { "id": 164, "patient_id": 29, "trial_id": 40, "consent_date": "2023-01-29", "consent_details": "The reviewer asked for a change and the ticket was rejected. The delivery was resolved — duplicate case, no further action.", "consent_status": "approved", "consent_duration_days": 224 }, { "id": 165, "patient_id": 121, "trial_id": 14, "consent_date": "2022-10-25", "consent_details": "The reviewer reported a late issue; the refund was delayed. An operator confirmed the details and the delivery was processed. No response from the account owner, so the booking was closed.", "consent_status": "approved", "consent_duration_days": 148 }, { "id": 166, "patient_id": 175, "trial_id": 3, "consent_date": "2020-11-05", "consent_details": null, "consent_status": "rejected", "consent_duration_days": 204 }, { "id": 167, "patient_id": 172, "trial_id": 36, "consent_date": "2023-09-19", "consent_details": "The reviewer asked for a change and the refund was approved. The courier confirmed the details and the account was cancelled.", "consent_status": "approved", "consent_duration_days": 76 }, { "id": 168, "patient_id": 19, "trial_id": 6, "consent_date": "2023-03-01", "consent_details": "No response from the team, so the transfer was rescheduled. The customer reported a minor issue; the item was escalated.", "consent_status": "approved", "consent_duration_days": 149 }, { "id": 169, "patient_id": 48, "trial_id": 26, "consent_date": "2020-04-24", "consent_details": "The reviewer reported a partial issue; the payment was cancelled. An operator asked for a change and the refund was processed.", "consent_status": "pending", "consent_duration_days": 234 }, { "id": 170, "patient_id": 17, "trial_id": 38, "consent_date": "2020-08-30", "consent_details": "The team asked for a change and the document was closed. The supplier reported a manual issue; the payment was reopened.", "consent_status": "approved", "consent_duration_days": 182 }, { "id": 171, "patient_id": 116, "trial_id": 12, "consent_date": "2023-07-02", "consent_details": "The booking was delayed — incomplete case, no further action. The delivery was refunded — late case, no further action. The document was rejected — unusual case, no further action. No response from the customer, so the order was reviewed.", "consent_status": "approved", "consent_duration_days": 187 }, { "id": 172, "patient_id": 152, "trial_id": 6, "consent_date": "2022-06-02", "consent_details": "The supplier reported a partial issue; the record was reopened. The report was completed — partial case, no further action. An operator confirmed the details and the booking was refunded.", "consent_status": "approved", "consent_duration_days": 261 }, { "id": 173, "patient_id": 28, "trial_id": 22, "consent_date": "2023-06-12", "consent_details": "An operator reported an unusual issue; the claim was refunded. The supplier asked for a change and the refund was refunded. The record was reviewed — repeat case, no further action. The account owner asked for a change and the claim was processed.", "consent_status": "approved", "consent_duration_days": 107 }, { "id": 174, "patient_id": 66, "trial_id": 2, "consent_date": "2021-08-17", "consent_details": "The customer asked for a change and the claim was resolved. No response from the customer, so the order was processed. The report was updated — urgent case, no further action.", "consent_status": "pending", "consent_duration_days": 235 }, { "id": 175, "patient_id": 83, "trial_id": 15, "consent_date": "2020-04-24", "consent_details": "The courier reported an urgent issue; the booking was reviewed. The transfer was replaced — standard case, no further action.", "consent_status": "approved", "consent_duration_days": 182 }, { "id": 176, "patient_id": 60, "trial_id": 47, "consent_date": "2020-09-24", "consent_details": "No response from the customer, so the request was approved. The team asked for a change and the delivery was delayed. The customer reported an unusual issue; the request was rescheduled. The record was reviewed — duplicate case, no further action.", "consent_status": "rejected", "consent_duration_days": 211 }, { "id": 177, "patient_id": 120, "trial_id": 5, "consent_date": "2020-07-28", "consent_details": "The account owner asked for a change and the invoice was closed. No response from the courier, so the booking was rescheduled.", "consent_status": "approved", "consent_duration_days": 218 }, { "id": 178, "patient_id": 59, "trial_id": 2, "consent_date": "2022-12-10", "consent_details": "The refund was escalated — standard case, no further action. No response from an operator, so the ticket was closed.", "consent_status": "pending", "consent_duration_days": 247 }, { "id": 179, "patient_id": 15, "trial_id": 28, "consent_date": "2020-05-06", "consent_details": "The customer asked for a change and the session was confirmed. An operator asked for a change and the claim was cancelled.", "consent_status": "approved", "consent_duration_days": 139 }, { "id": 180, "patient_id": 28, "trial_id": 48, "consent_date": "2021-06-20", "consent_details": "No response from the courier, so the request was completed. The account owner asked for a change and the shipment was rescheduled. The supplier asked for a change and the booking was approved. An operator asked for a change and the item was confirmed.", "consent_status": "pending", "consent_duration_days": 185 }, { "id": 181, "patient_id": 59, "trial_id": 45, "consent_date": "2022-09-18", "consent_details": "The transfer was delayed — manual case, no further action. The customer confirmed the details and the account was approved.", "consent_status": "approved", "consent_duration_days": 252 }, { "id": 182, "patient_id": 200, "trial_id": 45, "consent_date": "2023-11-06", "consent_details": "An operator asked for a change and the account was rescheduled. Support asked for a change and the account was approved. No response from the courier, so the payment was completed. The invoice was replaced — late case, no further action.", "consent_status": "approved", "consent_duration_days": 120 }, { "id": 183, "patient_id": 12, "trial_id": 42, "consent_date": "2020-06-17", "consent_details": "The team confirmed the details and the shipment was refunded. The customer reported a partial issue; the appointment was approved.", "consent_status": "pending", "consent_duration_days": 162 }, { "id": 184, "patient_id": 165, "trial_id": 40, "consent_date": "2023-12-17", "consent_details": "The courier confirmed the details and the account was refunded. The reviewer asked for a change and the account was confirmed. The supplier asked for a change and the account was cancelled. The report was escalated — urgent case, no further action.", "consent_status": "pending", "consent_duration_days": 100 }, { "id": 185, "patient_id": 125, "trial_id": 44, "consent_date": "2022-12-13", "consent_details": "No response from the account owner, so the order was resolved. The account owner reported a duplicate issue; the record was cancelled. No response from the customer, so the delivery was replaced.", "consent_status": "approved", "consent_duration_days": 161 }, { "id": 186, "patient_id": 61, "trial_id": 19, "consent_date": "2021-03-18", "consent_details": "The team confirmed the details and the delivery was completed. The team confirmed the details and the record was resolved. The ticket was delayed — repeat case, no further action. The session was rescheduled — automatic case, no further action.", "consent_status": "approved", "consent_duration_days": 122 }, { "id": 187, "patient_id": 182, "trial_id": 24, "consent_date": "2020-07-30", "consent_details": "The courier asked for a change and the item was rejected. The supplier reported a routine issue; the transfer was rescheduled.", "consent_status": "pending", "consent_duration_days": 184 }, { "id": 188, "patient_id": 14, "trial_id": 38, "consent_date": "2020-05-05", "consent_details": "Support asked for a change and the session was updated. The record was resolved — automatic case, no further action.", "consent_status": "approved", "consent_duration_days": 221 }, { "id": 189, "patient_id": 163, "trial_id": 10, "consent_date": "2022-01-12", "consent_details": "No response from the reviewer, so the claim was resolved. The supplier reported a minor issue; the appointment was closed.", "consent_status": "pending", "consent_duration_days": 184 }, { "id": 190, "patient_id": 90, "trial_id": 12, "consent_date": "2021-06-30", "consent_details": "The account was reviewed — duplicate case, no further action. The reviewer asked for a change and the account was closed.", "consent_status": "approved", "consent_duration_days": 274 }, { "id": 191, "patient_id": 41, "trial_id": 6, "consent_date": "2023-05-04", "consent_details": "The invoice was processed — manual case, no further action. The customer reported an unusual issue; the booking was updated. The booking was confirmed — manual case, no further action. An operator asked for a change and the account was processed.", "consent_status": "rejected", "consent_duration_days": 195 }, { "id": 192, "patient_id": 149, "trial_id": 24, "consent_date": "2022-08-12", "consent_details": "An operator confirmed the details and the booking was escalated. The courier asked for a change and the shipment was replaced. The ticket was updated — partial case, no further action. The reviewer reported an urgent issue; the shipment was approved.", "consent_status": "pending", "consent_duration_days": 177 }, { "id": 193, "patient_id": 97, "trial_id": 11, "consent_date": "2023-02-07", "consent_details": "No response from the team, so the order was closed. Support asked for a change and the item was refunded. The ticket was reviewed — late case, no further action.", "consent_status": "pending", "consent_duration_days": 199 }, { "id": 194, "patient_id": 107, "trial_id": 16, "consent_date": "2021-12-20", "consent_details": "The account owner reported a minor issue; the shipment was refunded. The item was escalated — urgent case, no further action. The supplier reported an automatic issue; the delivery was refunded. The customer asked for a change and the claim was updated.", "consent_status": "approved", "consent_duration_days": 230 }, { "id": 195, "patient_id": 92, "trial_id": 23, "consent_date": "2023-08-13", "consent_details": "The account owner reported an automatic issue; the account was rejected. The account owner reported a manual issue; the record was escalated. The supplier reported a minor issue; the appointment was cancelled.", "consent_status": "pending", "consent_duration_days": 210 }, { "id": 196, "patient_id": 135, "trial_id": 14, "consent_date": "2022-10-06", "consent_details": "The team reported a late issue; the session was completed. No response from the customer, so the shipment was confirmed. The refund was replaced — automatic case, no further action. No response from the team, so the ticket was reopened.", "consent_status": "approved", "consent_duration_days": 152 }, { "id": 197, "patient_id": 68, "trial_id": 17, "consent_date": "2022-07-02", "consent_details": "The session was reopened — minor case, no further action. The supplier asked for a change and the document was approved. The claim was reviewed — urgent case, no further action.", "consent_status": "approved", "consent_duration_days": 188 }, { "id": 198, "patient_id": 110, "trial_id": 24, "consent_date": "2023-08-17", "consent_details": "The report was delayed — partial case, no further action. No response from the courier, so the report was approved.", "consent_status": "approved", "consent_duration_days": 125 }, { "id": 199, "patient_id": 199, "trial_id": 40, "consent_date": "2020-04-22", "consent_details": "No response from an operator, so the ticket was resolved. The team confirmed the details and the claim was resolved. No response from an operator, so the payment was reopened.", "consent_status": "rejected", "consent_duration_days": 155 }, { "id": 200, "patient_id": 61, "trial_id": 7, "consent_date": "2022-06-08", "consent_details": "The document was approved — unusual case, no further action. The account was escalated — minor case, no further action. The supplier confirmed the details and the appointment was completed. The account owner confirmed the details and the report was approved.", "consent_status": "approved", "consent_duration_days": 236 } ], "medications": [ { "id": 1, "patient_id": 6, "trial_id": 25, "medication_name": "Atorvastatin Metoprolol", "administration_time": "2021-07-26 09:12:12", "dose_amount": 310.81, "route_of_administration": "intravenous" }, { "id": 2, "patient_id": 32, "trial_id": 22, "medication_name": "Sertraline Albuterol Ibuprofen", "administration_time": "2021-07-12 13:22:16", "dose_amount": 914.57, "route_of_administration": "intravenous" }, { "id": 3, "patient_id": 8, "trial_id": 47, "medication_name": "Metoprolol", "administration_time": "2022-05-20 14:45:13", "dose_amount": 81.19, "route_of_administration": "intravenous" }, { "id": 4, "patient_id": 63, "trial_id": 37, "medication_name": "Clopidogrel Insulin Losartan", "administration_time": "2022-03-03 09:32:10", "dose_amount": 4.36, "route_of_administration": "intravenous" }, { "id": 5, "patient_id": 127, "trial_id": 25, "medication_name": "Levothyroxine", "administration_time": "2023-10-06 17:41:48", "dose_amount": 867.92, "route_of_administration": "intravenous" }, { "id": 6, "patient_id": 147, "trial_id": 43, "medication_name": "Hydrochlorothiazide", "administration_time": "2022-12-22 16:12:14", "dose_amount": 476.77, "route_of_administration": "intravenous" }, { "id": 7, "patient_id": 191, "trial_id": 31, "medication_name": "Omeprazole", "administration_time": "2021-05-11 10:43:52", "dose_amount": 60.79, "route_of_administration": "subcutaneous" }, { "id": 8, "patient_id": 84, "trial_id": 8, "medication_name": "Aspirin Ibuprofen", "administration_time": "2020-11-28 15:15:00", "dose_amount": 248.16, "route_of_administration": "subcutaneous" }, { "id": 9, "patient_id": 3, "trial_id": 17, "medication_name": "Amoxicillin Clopidogrel Hydrochlorothiazide", "administration_time": "2022-10-09 17:46:47", "dose_amount": 198.67, "route_of_administration": "intravenous" }, { "id": 10, "patient_id": 75, "trial_id": 23, "medication_name": "Losartan", "administration_time": "2020-07-04 17:27:43", "dose_amount": 283.27, "route_of_administration": "oral" }, { "id": 11, "patient_id": 192, "trial_id": 48, "medication_name": "Albuterol", "administration_time": "2020-12-17 10:35:08", "dose_amount": 474, "route_of_administration": "oral" }, { "id": 12, "patient_id": 120, "trial_id": 26, "medication_name": "Metformin Hydrochlorothiazide", "administration_time": null, "dose_amount": 744.87, "route_of_administration": "oral" }, { "id": 13, "patient_id": 22, "trial_id": 47, "medication_name": "Lisinopril Amoxicillin", "administration_time": "2020-03-14 12:01:59", "dose_amount": 248.38, "route_of_administration": "oral" }, { "id": 14, "patient_id": 98, "trial_id": 23, "medication_name": "Atorvastatin", "administration_time": "2022-04-23 08:50:52", "dose_amount": 485.25, "route_of_administration": "subcutaneous" }, { "id": 15, "patient_id": 59, "trial_id": 19, "medication_name": "Levothyroxine Atorvastatin Aspirin", "administration_time": "2020-09-29 12:15:44", "dose_amount": 229.69, "route_of_administration": "oral" }, { "id": 16, "patient_id": 143, "trial_id": 2, "medication_name": "Amoxicillin Atorvastatin Omeprazole", "administration_time": "2021-12-05 12:55:56", "dose_amount": 578.94, "route_of_administration": "oral" }, { "id": 17, "patient_id": 95, "trial_id": 18, "medication_name": "Simvastatin Gabapentin Furosemide", "administration_time": "2022-08-22 13:56:27", "dose_amount": 173, "route_of_administration": "subcutaneous" }, { "id": 18, "patient_id": 60, "trial_id": 17, "medication_name": "Warfarin", "administration_time": "2020-06-20 11:46:04", "dose_amount": 972.28, "route_of_administration": "oral" }, { "id": 19, "patient_id": 159, "trial_id": 10, "medication_name": "Clopidogrel Hydrochlorothiazide Ciprofloxacin", "administration_time": "2023-06-14 11:28:50", "dose_amount": 21.88, "route_of_administration": "oral" }, { "id": 20, "patient_id": 147, "trial_id": 45, "medication_name": "Warfarin", "administration_time": "2022-03-31 08:27:30", "dose_amount": 192.45, "route_of_administration": "oral" }, { "id": 21, "patient_id": 90, "trial_id": 42, "medication_name": "Gabapentin Ibuprofen", "administration_time": "2020-03-21 12:15:05", "dose_amount": 36.02, "route_of_administration": "oral" }, { "id": 22, "patient_id": 98, "trial_id": 3, "medication_name": "Ciprofloxacin", "administration_time": "2022-11-26 09:52:31", "dose_amount": 124.05, "route_of_administration": "subcutaneous" }, { "id": 23, "patient_id": 191, "trial_id": 41, "medication_name": "Aspirin Losartan Warfarin", "administration_time": "2023-05-08 15:58:35", "dose_amount": 204.31, "route_of_administration": "subcutaneous" }, { "id": 24, "patient_id": 118, "trial_id": 22, "medication_name": "Albuterol Aspirin Sertraline", "administration_time": "2022-10-21 13:41:53", "dose_amount": 334.41, "route_of_administration": "oral" }, { "id": 25, "patient_id": 55, "trial_id": 31, "medication_name": "Atorvastatin Insulin Hydrochlorothiazide", "administration_time": "2022-08-29 07:41:23", "dose_amount": 117.76, "route_of_administration": "oral" }, { "id": 26, "patient_id": 45, "trial_id": 4, "medication_name": "Ciprofloxacin Metoprolol Clopidogrel", "administration_time": "2021-06-23 11:50:17", "dose_amount": 667.74, "route_of_administration": "intravenous" }, { "id": 27, "patient_id": 31, "trial_id": 34, "medication_name": "Atorvastatin Furosemide", "administration_time": "2021-03-05 11:30:42", "dose_amount": 696.73, "route_of_administration": "subcutaneous" }, { "id": 28, "patient_id": 189, "trial_id": 26, "medication_name": "Amoxicillin Atorvastatin Insulin", "administration_time": "2022-04-02 18:49:47", "dose_amount": 583.96, "route_of_administration": "oral" }, { "id": 29, "patient_id": 120, "trial_id": 34, "medication_name": "Metoprolol Lisinopril Albuterol", "administration_time": "2020-03-06 16:44:46", "dose_amount": 606.78, "route_of_administration": "intravenous" }, { "id": 30, "patient_id": 5, "trial_id": 10, "medication_name": "Ibuprofen Omeprazole Albuterol", "administration_time": "2020-02-27 17:11:03", "dose_amount": 998.91, "route_of_administration": "subcutaneous" }, { "id": 31, "patient_id": 47, "trial_id": 18, "medication_name": "Omeprazole Insulin", "administration_time": "2020-04-29 15:56:58", "dose_amount": 67.58, "route_of_administration": "intravenous" }, { "id": 32, "patient_id": 181, "trial_id": 48, "medication_name": "Gabapentin Metoprolol", "administration_time": null, "dose_amount": 2.49, "route_of_administration": "intravenous" }, { "id": 33, "patient_id": 29, "trial_id": 6, "medication_name": "Losartan", "administration_time": null, "dose_amount": 1.41, "route_of_administration": "oral" }, { "id": 34, "patient_id": 168, "trial_id": 11, "medication_name": "Gabapentin", "administration_time": "2023-03-28 16:52:15", "dose_amount": 172.38, "route_of_administration": "oral" }, { "id": 35, "patient_id": 105, "trial_id": 43, "medication_name": "Ciprofloxacin Warfarin", "administration_time": "2020-02-08 10:49:07", "dose_amount": 80.1, "route_of_administration": "oral" }, { "id": 36, "patient_id": 9, "trial_id": 22, "medication_name": "Ibuprofen", "administration_time": "2021-11-20 16:36:33", "dose_amount": 240.8, "route_of_administration": "oral" }, { "id": 37, "patient_id": 176, "trial_id": 28, "medication_name": "Amoxicillin Metoprolol", "administration_time": "2023-01-10 15:39:46", "dose_amount": 75.05, "route_of_administration": "subcutaneous" }, { "id": 38, "patient_id": 110, "trial_id": 1, "medication_name": "Losartan", "administration_time": "2020-07-18 13:47:38", "dose_amount": 194.96, "route_of_administration": "intravenous" }, { "id": 39, "patient_id": 103, "trial_id": 28, "medication_name": "Ibuprofen Metformin", "administration_time": "2021-05-02 12:09:36", "dose_amount": 70, "route_of_administration": "subcutaneous" }, { "id": 40, "patient_id": 53, "trial_id": 34, "medication_name": "Amoxicillin", "administration_time": "2021-07-16 05:20:54", "dose_amount": 314.26, "route_of_administration": "oral" }, { "id": 41, "patient_id": 94, "trial_id": 45, "medication_name": "Albuterol Metoprolol", "administration_time": null, "dose_amount": 153.61, "route_of_administration": "intravenous" }, { "id": 42, "patient_id": 61, "trial_id": 15, "medication_name": "Lisinopril Metoprolol Aspirin", "administration_time": "2022-10-25 09:14:47", "dose_amount": 423.03, "route_of_administration": "oral" }, { "id": 43, "patient_id": 127, "trial_id": 31, "medication_name": "Clopidogrel Omeprazole", "administration_time": "2022-07-22 13:00:12", "dose_amount": 481.09, "route_of_administration": "oral" }, { "id": 44, "patient_id": 191, "trial_id": 36, "medication_name": "Simvastatin", "administration_time": null, "dose_amount": 137.02, "route_of_administration": "intravenous" }, { "id": 45, "patient_id": 184, "trial_id": 39, "medication_name": "Warfarin Atorvastatin 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