// Chatbot conversations and thumbs feedback (chatbot-conversations-and-thumbs-feedback) v1 — Prisma seed // Synthetic sample data, CC0-1.0. Generated deterministically; re-running the // generator with the same spec and seed reproduces this file exactly. // // Delegates are named after the tables (prisma.agents), which assumes models // mapped to those table names. Rename the delegates if your models differ. import { PrismaClient } from '@prisma/client'; const prisma = new PrismaClient(); async function main() { await prisma.agents.createMany({ data: [ { id: 1, first_name: "Cloyd", shift: "morning" }, { id: 2, first_name: "Raegan", shift: "evening" }, { id: 3, first_name: "Lavon", shift: "afternoon" }, { id: 4, first_name: "Jordi", shift: "afternoon" }, { id: 5, first_name: "Ari", shift: "afternoon" }, { id: 6, first_name: "Loy", shift: "morning" }, { id: 7, first_name: "Margarete", shift: "morning" }, { id: 8, first_name: "Lelah", shift: "evening" }, ], }); await prisma.users.createMany({ data: [ { id: 1, first_name: "Liana", last_name: "Schinner", email: "liana.schinner@example.net", customer_since: "2025-12-02" }, { id: 2, first_name: "Fernando", last_name: "Larson", email: "fernando_larson@example.com", customer_since: "2024-04-15" }, { id: 3, first_name: "Heath", last_name: "Gutmann", email: "heath.gutmann63@example.org", customer_since: "2025-01-05" }, { id: 4, first_name: "Bennett", last_name: "Koepp", email: "bennett_koepp71@example.org", customer_since: "2026-01-01" }, { id: 5, first_name: "Cheyenne", last_name: "Lowe-Roberts", email: "cheyenne.lowe-roberts92@example.com", customer_since: "2025-03-11" }, { id: 6, first_name: "Stephon", last_name: "Kessler", email: "stephon_kessler72@example.org", customer_since: "2024-05-28" }, { id: 7, first_name: "Vanessa", last_name: "Koelpin", email: "vanessa.koelpin@example.org", customer_since: "2026-02-17" }, { id: 8, first_name: "Javier", last_name: "Satterfield", email: "javier_satterfield@example.com", customer_since: "2025-12-05" }, { id: 9, first_name: "Kailey", last_name: "Johns", email: "kailey.johns91@example.org", customer_since: "2025-03-08" }, { id: 10, first_name: "Kameron", last_name: "Nicolas", email: "kameron_nicolas67@example.net", customer_since: "2024-09-24" }, { id: 11, first_name: "Makenzie", last_name: "Cummerata", email: "makenzie.cummerata@example.com", customer_since: "2025-03-25" }, { id: 12, first_name: "Josue", last_name: "Cole", email: "josue_cole@example.org", customer_since: "2024-09-30" }, { id: 13, first_name: "Traci", last_name: "Rogahn", email: "traci.rogahn@example.net", customer_since: "2025-12-14" }, { id: 14, first_name: "Greta", last_name: "Bauch", email: "greta.bauch3@example.net", customer_since: "2026-03-04" }, { id: 15, first_name: "Ashtyn", last_name: "Hudson", email: "ashtyn_hudson47@example.net", customer_since: "2025-11-05" }, { id: 16, first_name: "Elvis", last_name: "Reilly", email: "elvis_reilly95@example.com", customer_since: "2025-12-31" }, { id: 17, first_name: "Rhonda", last_name: "Runte", email: "rhonda_runte6@example.com", customer_since: "2025-02-18" }, { id: 18, first_name: "Amir", last_name: "Cummerata-Kuhic", email: "amir_cummerata-kuhic19@example.org", customer_since: "2025-01-16" }, { id: 19, first_name: "Rosa", last_name: "Batz", email: "rosa.batz@example.org", customer_since: "2025-04-29" }, { id: 20, first_name: "Maximo", last_name: "Kulas", email: "maximo.kulas@example.com", customer_since: "2024-03-03" }, { id: 21, first_name: "Charlie", last_name: "Okuneva", email: "charlie_okuneva3@example.net", customer_since: "2026-04-14" }, { id: 22, first_name: "Abdiel", last_name: "Stoltenberg", email: "abdiel_stoltenberg@example.com", customer_since: "2024-07-15" }, { id: 23, first_name: "Jacques", last_name: "Kemmer", email: "jacques.kemmer70@example.org", customer_since: "2024-10-28" }, { id: 24, first_name: "Glenna", last_name: "Strosin", email: "glenna_strosin17@example.org", customer_since: "2024-04-14" }, { id: 25, first_name: "Kayla", last_name: "Hermiston", email: "kayla.hermiston21@example.net", customer_since: "2025-06-21" }, { id: 26, first_name: "Aliza", last_name: "Hansen", email: "aliza_hansen@example.org", customer_since: "2026-01-21" }, { id: 27, first_name: "Garrison", last_name: "Ankunding", email: "garrison.ankunding34@example.net", customer_since: "2024-10-12" }, { id: 28, first_name: "Ida", last_name: "Bayer", email: "ida_bayer80@example.net", customer_since: "2026-05-09" }, { id: 29, first_name: "Savanah", last_name: "Franey", email: "savanah_franey12@example.com", customer_since: "2024-11-25" }, { id: 30, first_name: "Zoila", last_name: "McClure", email: "zoila_mcclure@example.com", customer_since: "2024-11-06" }, { id: 31, first_name: "Jermey", last_name: "Koelpin", email: "jermey_koelpin@example.com", customer_since: "2025-04-04" }, { id: 32, first_name: "Heath", last_name: "Collins", email: "heath_collins65@example.net", customer_since: "2024-08-10" }, { id: 33, first_name: "Jerald", last_name: "Brakus", email: "jerald.brakus@example.org", customer_since: "2024-12-09" }, { id: 34, first_name: "Maddison", last_name: "Rutherford", email: "maddison_rutherford@example.net", customer_since: "2026-05-24" }, { id: 35, first_name: "Nova", last_name: "Wisozk", email: "nova_wisozk@example.com", customer_since: "2025-04-06" }, { id: 36, first_name: "Orland", last_name: "Langosh", email: "orland.langosh83@example.com", customer_since: "2024-11-27" }, { id: 37, first_name: "Newell", last_name: "Harvey", email: "newell.harvey@example.org", customer_since: "2025-11-15" }, { id: 38, first_name: "Violette", last_name: "Runolfsdottir", email: "violette.runolfsdottir66@example.com", customer_since: "2025-10-02" }, { id: 39, first_name: "Lucie", last_name: "Jenkins", email: "lucie.jenkins@example.org", customer_since: "2025-10-19" }, { id: 40, first_name: "Kristian", last_name: "Hegmann", email: "kristian.hegmann@example.com", customer_since: "2025-03-03" }, { id: 41, first_name: "Dayne", last_name: "Treutel", email: "dayne.treutel@example.net", customer_since: "2025-06-20" }, { id: 42, first_name: "Emmie", last_name: "Rolfson", email: "emmie.rolfson@example.net", customer_since: "2026-01-01" }, { id: 43, first_name: "Hadley", last_name: "Kreiger", email: "hadley.kreiger59@example.com", customer_since: "2025-10-19" }, { id: 44, first_name: "Alysa", last_name: "Morissette", email: "alysa.morissette73@example.org", customer_since: "2024-12-21" }, { id: 45, first_name: "Darius", last_name: "Connelly", email: "darius.connelly@example.org", customer_since: "2025-05-31" }, { id: 46, first_name: "Murray", last_name: "Erdman", email: "murray.erdman@example.net", customer_since: "2025-02-12" }, { id: 47, first_name: "Paul", last_name: "Denesik", email: "paul_denesik@example.net", customer_since: "2024-08-07" }, { id: 48, first_name: "Alia", last_name: "Moore", email: "alia.moore@example.org", customer_since: "2026-01-02" }, { id: 49, first_name: "Louis", last_name: "Kemmer", email: "louis_kemmer45@example.org", customer_since: "2025-03-04" }, { id: 50, first_name: "Edith", last_name: "Romaguera", email: "edith.romaguera@example.net", customer_since: "2025-02-06" }, { id: 51, first_name: "Wilfrid", last_name: "Marvin", email: "wilfrid_marvin71@example.org", customer_since: "2024-04-23" }, { id: 52, first_name: "Guy", last_name: "Schmidt", email: "guy_schmidt@example.net", customer_since: "2024-10-16" }, { id: 53, first_name: "Juan", last_name: "Wuckert-Carroll", email: "juan_wuckert-carroll@example.com", customer_since: "2026-01-29" }, { id: 54, first_name: "Ludie", last_name: "Larson", email: "ludie.larson36@example.com", customer_since: "2025-07-28" }, { id: 55, first_name: "Jamison", last_name: "Tillman", email: "jamison_tillman77@example.com", customer_since: "2024-08-11" }, { id: 56, first_name: "Lilliana", last_name: "Bradtke", email: "lilliana.bradtke40@example.org", customer_since: "2026-05-12" }, { id: 57, first_name: "Eloy", last_name: "White", email: "eloy_white77@example.com", customer_since: "2026-03-31" }, { id: 58, first_name: "Lia", last_name: "Hegmann", email: "lia_hegmann@example.net", customer_since: "2025-01-09" }, { id: 59, first_name: "Brittany", last_name: "Hintz", email: "brittany.hintz83@example.net", customer_since: "2024-09-25" }, { id: 60, first_name: "Caitlyn", last_name: "Lubowitz", email: "caitlyn_lubowitz71@example.net", customer_since: "2026-05-16" }, { id: 61, first_name: "Loyal", last_name: "Satterfield", email: "loyal.satterfield7@example.org", customer_since: "2025-10-17" }, { id: 62, first_name: "Barry", last_name: "Hettinger", email: "barry.hettinger67@example.net", customer_since: "2025-12-17" }, { id: 63, first_name: "Jack", last_name: "Lakin", email: "jack_lakin@example.org", customer_since: "2026-01-29" }, { id: 64, first_name: "Sylvia", last_name: "Thiel", email: "sylvia_thiel@example.net", customer_since: "2026-03-03" }, { id: 65, first_name: "Geoffrey", last_name: "Barton", email: "geoffrey_barton94@example.net", customer_since: "2025-07-24" }, { id: 66, first_name: "Elinor", last_name: "Stark", email: "elinor_stark@example.com", customer_since: "2026-01-18" }, { id: 67, first_name: "Garrison", last_name: "Kessler-Strosin", email: "garrison.kessler-strosin17@example.net", customer_since: "2024-05-12" }, { id: 68, first_name: "Lenna", last_name: "Kovacek", email: "lenna.kovacek@example.com", customer_since: "2025-10-19" }, { id: 69, first_name: "Shemar", last_name: "Kihn", email: "shemar.kihn58@example.org", customer_since: "2025-10-03" }, { id: 70, first_name: "Napoleon", last_name: "Fahey", email: "napoleon_fahey@example.com", customer_since: "2024-06-07" }, { id: 71, first_name: "Theresa", last_name: "Hudson", email: "theresa.hudson@example.net", customer_since: "2026-03-27" }, { id: 72, first_name: "Macey", last_name: "Heaney-Keebler", email: "macey_heaney-keebler@example.org", customer_since: "2025-03-30" }, { id: 73, first_name: "Braden", last_name: "Kulas", email: "braden_kulas@example.org", customer_since: "2025-08-09" }, { id: 74, first_name: "Gayle", last_name: "Kohler", email: "gayle_kohler94@example.net", customer_since: "2024-12-25" }, { id: 75, first_name: "Thaddeus", last_name: "Turner", email: "thaddeus_turner@example.org", customer_since: "2024-09-06" }, { id: 76, first_name: "Gillian", last_name: "Shields", email: "gillian.shields11@example.org", customer_since: "2024-09-25" }, { id: 77, first_name: "Jordane", last_name: "McKenzie-Zieme", email: "jordane.mckenzie-zieme@example.org", customer_since: "2024-07-20" }, { id: 78, first_name: "Adella", last_name: "Goldner", email: "adella.goldner@example.com", customer_since: "2025-07-13" }, { id: 79, first_name: "Helmer", last_name: "Mertz", email: "helmer_mertz43@example.org", customer_since: "2025-10-26" }, { id: 80, first_name: "Jadyn", last_name: "Gulgowski", email: "jadyn.gulgowski@example.net", customer_since: "2026-02-01" }, ], }); await prisma.conversations.createMany({ data: [ { id: 1, user_id: 24, started_at: new Date("2026-06-04T10:35:20Z"), channel: "mobile app", topic: "skip or pause" }, { id: 2, user_id: 79, started_at: new Date("2026-06-18T00:33:16Z"), channel: "mobile app", topic: "missing or damaged item" }, { id: 3, user_id: 46, started_at: new Date("2026-06-18T21:03:56Z"), channel: "mobile app", topic: "delivery tracking" }, { id: 4, user_id: 11, started_at: new Date("2026-08-03T21:42:41Z"), channel: "mobile app", topic: "billing" }, { id: 5, user_id: 21, started_at: new Date("2026-07-19T14:01:07Z"), channel: "mobile app", topic: "delivery tracking" }, { id: 6, user_id: 39, started_at: new Date("2026-06-11T16:52:16Z"), channel: "mobile app", topic: "billing" }, { id: 7, user_id: 8, started_at: new Date("2026-07-04T21:17:45Z"), channel: "mobile app", topic: "billing" }, { id: 8, user_id: 38, started_at: new Date("2026-06-14T19:55:23Z"), channel: "website", topic: "billing" }, { id: 9, user_id: 77, started_at: new Date("2026-06-09T15:01:23Z"), channel: "mobile app", topic: "delivery tracking" }, { id: 10, user_id: 29, started_at: new Date("2026-08-25T17:56:53Z"), channel: "mobile app", topic: "skip or pause" }, { id: 11, user_id: 68, started_at: new Date("2026-07-26T18:18:43Z"), channel: "mobile app", topic: "cancellation" }, { id: 12, user_id: 26, started_at: new Date("2026-08-13T14:53:32Z"), channel: "mobile app", topic: "billing" }, { id: 13, user_id: 73, started_at: new Date("2026-08-10T07:50:05Z"), channel: "website", topic: "delivery tracking" }, { id: 14, user_id: 45, started_at: new Date("2026-06-13T20:30:24Z"), channel: "messaging app", topic: "delivery tracking" }, { id: 15, user_id: 31, started_at: new Date("2026-07-07T11:42:15Z"), channel: "website", topic: "billing" }, { id: 16, user_id: 14, started_at: new Date("2026-06-15T17:54:43Z"), channel: "mobile app", topic: "skip or pause" }, { id: 17, user_id: 51, started_at: new Date("2026-07-15T20:33:39Z"), channel: "website", topic: "cancellation" }, { id: 18, user_id: 18, started_at: new Date("2026-06-05T14:16:45Z"), channel: "website", topic: "recipes and ingredients" }, { id: 19, user_id: 15, started_at: new Date("2026-07-31T20:46:03Z"), channel: "mobile app", topic: "delivery tracking" }, { id: 20, user_id: 1, started_at: new Date("2026-07-16T20:37:30Z"), channel: "website", topic: "cancellation" }, { id: 21, user_id: 56, started_at: new Date("2026-06-17T12:16:10Z"), channel: "messaging app", topic: "delivery tracking" }, { id: 22, user_id: 64, started_at: new Date("2026-07-23T20:26:42Z"), channel: "website", topic: "address change" }, { id: 23, user_id: 37, started_at: new Date("2026-06-22T11:14:57Z"), channel: "mobile app", topic: "delivery tracking" }, { id: 24, user_id: 67, started_at: new Date("2026-06-30T09:45:18Z"), channel: "mobile app", topic: "skip or pause" }, { id: 25, user_id: 4, started_at: new Date("2026-08-07T21:47:32Z"), channel: "mobile app", topic: "skip or pause" }, { id: 26, user_id: 31, started_at: new Date("2026-07-16T15:51:59Z"), channel: "mobile app", topic: "delivery tracking" }, { id: 27, user_id: 28, started_at: new Date("2026-08-03T15:23:45Z"), channel: "mobile app", topic: "delivery tracking" }, { id: 28, user_id: 29, started_at: new Date("2026-08-20T16:48:15Z"), channel: "mobile app", topic: "billing" }, { id: 29, user_id: 14, started_at: new Date("2026-06-16T17:51:15Z"), channel: "messaging app", topic: "delivery tracking" }, { id: 30, user_id: 27, started_at: new Date("2026-08-24T17:26:24Z"), channel: "messaging app", topic: "skip or pause" }, { id: 31, user_id: 64, started_at: new Date("2026-08-15T13:52:49Z"), channel: "messaging app", topic: "address change" }, { id: 32, user_id: 41, started_at: new Date("2026-07-28T21:15:14Z"), channel: "website", topic: "delivery tracking" }, { id: 33, user_id: 6, started_at: new Date("2026-06-05T11:45:52Z"), channel: "mobile app", topic: "missing or damaged item" }, { id: 34, user_id: 66, started_at: new Date("2026-06-14T04:50:07Z"), channel: "website", topic: "cancellation" }, { id: 35, user_id: 28, started_at: new Date("2026-08-08T21:21:24Z"), channel: "website", topic: "billing" }, { id: 36, user_id: 48, started_at: new Date("2026-06-13T02:15:10Z"), channel: "messaging app", topic: "missing or damaged item" }, { id: 37, user_id: 45, started_at: new Date("2026-08-19T08:05:49Z"), channel: "mobile app", topic: "missing or damaged item" }, { id: 38, user_id: 3, started_at: new Date("2026-08-06T12:15:58Z"), channel: "mobile app", topic: "cancellation" }, { id: 39, user_id: 50, started_at: new Date("2026-06-12T17:29:18Z"), channel: "mobile app", topic: "billing" }, { id: 40, user_id: 25, started_at: new Date("2026-06-10T01:42:42Z"), channel: "mobile app", topic: "recipes and ingredients" }, { id: 41, user_id: 68, started_at: new Date("2026-08-08T11:54:52Z"), channel: "mobile app", topic: "skip or pause" }, { id: 42, user_id: 73, started_at: new Date("2026-06-15T23:43:13Z"), channel: "mobile app", topic: "address change" }, { id: 43, user_id: 13, started_at: new Date("2026-08-16T21:19:50Z"), channel: "messaging app", topic: "delivery tracking" }, { id: 44, user_id: 44, started_at: new Date("2026-06-18T19:27:12Z"), channel: "mobile app", topic: "billing" }, { id: 45, user_id: 49, started_at: new Date("2026-06-23T13:32:15Z"), channel: "website", topic: "delivery tracking" }, { id: 46, user_id: 30, started_at: new Date("2026-07-16T19:56:52Z"), channel: "mobile app", topic: "cancellation" }, { id: 47, user_id: 22, started_at: new Date("2026-07-12T08:05:04Z"), channel: "website", topic: "delivery tracking" }, { id: 48, user_id: 59, started_at: new Date("2026-07-18T09:55:33Z"), channel: "messaging app", topic: "recipes and ingredients" }, { id: 49, user_id: 11, started_at: new Date("2026-06-03T17:21:41Z"), channel: "mobile app", topic: "missing or damaged item" }, { id: 50, user_id: 38, started_at: new Date("2026-08-08T22:16:41Z"), channel: "website", topic: "missing or damaged item" }, { id: 51, user_id: 47, started_at: new Date("2026-08-12T20:38:06Z"), channel: "mobile app", topic: "delivery tracking" }, { id: 52, user_id: 2, started_at: new Date("2026-08-09T19:29:56Z"), channel: "mobile app", topic: "skip or pause" }, { id: 53, user_id: 22, started_at: new Date("2026-08-27T10:40:55Z"), channel: "website", topic: "billing" }, { id: 54, user_id: 79, started_at: new Date("2026-08-09T20:21:58Z"), channel: "website", topic: "address change" }, { id: 55, user_id: 43, started_at: new Date("2026-08-06T21:40:13Z"), channel: "website", topic: "cancellation" }, { id: 56, user_id: 53, started_at: new Date("2026-07-10T10:04:45Z"), channel: "mobile app", topic: "missing or damaged item" }, { id: 57, user_id: 54, started_at: new Date("2026-07-24T02:46:58Z"), channel: "mobile app", topic: "cancellation" }, { id: 58, user_id: 5, started_at: new Date("2026-08-01T12:05:25Z"), channel: "mobile app", topic: "billing" }, { id: 59, user_id: 78, started_at: new Date("2026-07-10T17:17:05Z"), channel: "mobile app", topic: "missing or damaged item" }, { id: 60, user_id: 14, started_at: new Date("2026-07-18T12:39:37Z"), channel: "messaging app", topic: "skip or pause" }, { id: 61, user_id: 20, started_at: new Date("2026-08-16T19:13:25Z"), channel: "messaging app", topic: "skip or pause" }, { id: 62, user_id: 77, started_at: new Date("2026-07-02T18:03:30Z"), channel: "mobile app", topic: "address change" }, { id: 63, user_id: 12, started_at: new Date("2026-06-11T19:05:16Z"), channel: "mobile app", topic: "missing or damaged item" }, { id: 64, user_id: 17, started_at: new Date("2026-08-16T12:03:50Z"), channel: "mobile app", topic: "skip or pause" }, { id: 65, user_id: 55, started_at: new Date("2026-06-22T09:45:14Z"), channel: "mobile app", topic: "delivery tracking" }, { id: 66, user_id: 55, started_at: new Date("2026-07-04T15:40:39Z"), channel: "mobile app", topic: "delivery tracking" }, { id: 67, user_id: 19, started_at: new Date("2026-07-21T08:05:50Z"), channel: "messaging app", topic: "billing" }, { id: 68, user_id: 7, started_at: new Date("2026-08-27T11:55:15Z"), channel: "website", topic: "billing" }, { id: 69, user_id: 47, started_at: new Date("2026-07-17T20:20:31Z"), channel: "mobile app", topic: "billing" }, { id: 70, user_id: 70, started_at: new Date("2026-06-11T17:54:14Z"), channel: "mobile app", topic: "delivery tracking" }, { id: 71, user_id: 32, started_at: new Date("2026-06-09T20:32:57Z"), channel: "mobile app", topic: "recipes and ingredients" }, { id: 72, user_id: 68, started_at: new Date("2026-08-19T13:49:31Z"), channel: "messaging app", topic: "recipes and ingredients" }, { id: 73, user_id: 79, started_at: new Date("2026-08-16T16:19:03Z"), channel: "mobile app", topic: "delivery tracking" }, { id: 74, user_id: 70, started_at: new Date("2026-08-30T19:38:23Z"), channel: "website", topic: "cancellation" }, { id: 75, user_id: 28, started_at: new Date("2026-07-28T07:02:59Z"), channel: "messaging app", topic: "billing" }, { id: 76, user_id: 42, started_at: new Date("2026-07-21T17:31:28Z"), channel: "messaging app", topic: "billing" }, { id: 77, user_id: 67, started_at: new Date("2026-08-28T20:24:56Z"), channel: "mobile app", topic: "skip or pause" }, { id: 78, user_id: 24, started_at: new Date("2026-06-02T20:52:30Z"), channel: "website", topic: "delivery tracking" }, { id: 79, user_id: 43, started_at: new Date("2026-06-22T11:35:12Z"), channel: "mobile app", topic: "delivery tracking" }, { id: 80, user_id: 52, started_at: new Date("2026-07-21T15:14:57Z"), channel: "mobile app", topic: "recipes and ingredients" }, { id: 81, user_id: 18, started_at: new Date("2026-08-21T20:25:50Z"), channel: "mobile app", topic: "delivery tracking" }, { id: 82, user_id: 26, started_at: new Date("2026-06-22T15:54:04Z"), channel: "website", topic: "billing" }, { id: 83, user_id: 3, started_at: new Date("2026-06-28T08:33:46Z"), channel: "messaging app", topic: "skip or pause" }, { id: 84, user_id: 13, started_at: new Date("2026-06-22T17:02:44Z"), channel: "website", topic: "billing" }, { id: 85, user_id: 72, started_at: new Date("2026-06-03T17:36:59Z"), channel: "messaging app", topic: "billing" }, { id: 86, user_id: 5, started_at: new Date("2026-06-03T12:58:23Z"), channel: "mobile app", topic: "recipes and ingredients" }, { id: 87, user_id: 23, started_at: new Date("2026-07-08T14:09:29Z"), channel: "mobile app", topic: "skip or pause" }, { id: 88, user_id: 19, started_at: new Date("2026-08-07T16:29:08Z"), channel: "messaging app", topic: "delivery tracking" }, { id: 89, user_id: 65, started_at: new Date("2026-08-28T21:46:03Z"), channel: "mobile app", topic: "billing" }, { id: 90, user_id: 42, started_at: new Date("2026-08-30T22:54:37Z"), channel: "mobile app", topic: "address change" }, { id: 91, user_id: 61, started_at: new Date("2026-08-14T10:19:50Z"), channel: "mobile app", topic: "missing or damaged item" }, { id: 92, user_id: 23, started_at: new Date("2026-06-27T13:46:18Z"), channel: "website", topic: "delivery tracking" }, { id: 93, user_id: 29, started_at: new Date("2026-08-24T18:47:16Z"), channel: "messaging app", topic: "delivery tracking" }, { id: 94, user_id: 80, started_at: new Date("2026-06-30T20:50:05Z"), channel: "website", topic: "missing or damaged item" }, { id: 95, user_id: 38, started_at: new Date("2026-06-02T16:42:07Z"), channel: "messaging app", topic: "skip or pause" }, { id: 96, user_id: 25, started_at: new Date("2026-07-10T09:29:55Z"), channel: "website", topic: "address change" }, { id: 97, user_id: 71, started_at: new Date("2026-07-12T18:08:58Z"), channel: "website", topic: "recipes and ingredients" }, { id: 98, user_id: 9, started_at: new Date("2026-08-09T22:04:10Z"), channel: "mobile app", topic: "skip or pause" }, { id: 99, user_id: 66, started_at: new Date("2026-07-07T08:26:46Z"), channel: "mobile app", topic: "skip or pause" }, { id: 100, user_id: 62, started_at: new Date("2026-07-09T21:59:45Z"), channel: "website", topic: "billing" }, { id: 101, user_id: 2, started_at: new Date("2026-06-26T18:15:46Z"), channel: "mobile app", topic: "delivery tracking" }, { id: 102, user_id: 51, started_at: new Date("2026-06-30T09:39:04Z"), channel: "mobile app", topic: "billing" }, { id: 103, user_id: 37, started_at: new Date("2026-08-08T13:10:28Z"), channel: "mobile app", topic: "address change" }, { id: 104, user_id: 2, started_at: new Date("2026-08-14T10:51:42Z"), channel: "website", topic: "delivery tracking" }, { id: 105, user_id: 3, started_at: new Date("2026-06-29T16:03:17Z"), channel: "mobile app", topic: "address change" }, { id: 106, user_id: 78, started_at: new Date("2026-06-13T11:50:57Z"), channel: "mobile app", topic: "cancellation" }, { id: 107, user_id: 43, started_at: new Date("2026-07-09T14:21:59Z"), channel: "website", topic: "missing or damaged item" }, { id: 108, user_id: 34, started_at: new Date("2026-07-12T15:46:48Z"), channel: "website", topic: "billing" }, { id: 109, user_id: 9, started_at: new Date("2026-06-04T22:52:28Z"), channel: "website", topic: "missing or damaged item" }, { id: 110, user_id: 55, started_at: new Date("2026-07-09T14:54:40Z"), channel: "website", topic: "delivery tracking" }, { id: 111, user_id: 66, started_at: new Date("2026-07-07T21:54:27Z"), channel: "website", topic: "billing" }, { id: 112, user_id: 78, started_at: new Date("2026-07-18T18:48:32Z"), channel: "messaging app", topic: "skip or pause" }, { id: 113, user_id: 58, started_at: new Date("2026-08-01T10:36:39Z"), channel: "website", topic: "delivery tracking" }, { id: 114, user_id: 39, started_at: new Date("2026-06-10T21:59:36Z"), channel: "mobile app", topic: "address change" }, { id: 115, user_id: 39, started_at: new Date("2026-08-16T10:18:16Z"), channel: "website", topic: "delivery tracking" }, { id: 116, user_id: 41, started_at: new Date("2026-07-23T20:42:56Z"), channel: "mobile app", topic: "skip or pause" }, { id: 117, user_id: 33, started_at: new Date("2026-08-03T11:57:16Z"), channel: "messaging app", topic: "address change" }, { id: 118, user_id: 70, started_at: new Date("2026-08-01T18:20:55Z"), channel: "mobile app", topic: "missing or damaged item" }, { id: 119, user_id: 22, started_at: new Date("2026-08-19T19:56:54Z"), channel: "mobile app", topic: "delivery tracking" }, { id: 120, user_id: 5, started_at: new Date("2026-07-13T06:09:11Z"), channel: "mobile app", topic: "missing or damaged item" }, { id: 121, user_id: 37, started_at: new Date("2026-07-08T06:24:22Z"), channel: "mobile app", topic: "billing" }, { id: 122, user_id: 1, started_at: new Date("2026-07-25T06:46:19Z"), channel: "website", topic: "cancellation" }, { id: 123, user_id: 16, started_at: new Date("2026-06-24T18:06:44Z"), channel: "website", topic: "address change" }, { id: 124, user_id: 12, started_at: new Date("2026-07-29T08:43:15Z"), channel: "messaging app", topic: "recipes and ingredients" }, { id: 125, user_id: 32, started_at: new Date("2026-06-29T13:07:53Z"), channel: "website", topic: "delivery tracking" }, { id: 126, user_id: 36, started_at: new Date("2026-06-30T18:44:35Z"), channel: "website", topic: "delivery tracking" }, { id: 127, user_id: 10, started_at: new Date("2026-08-15T23:18:40Z"), channel: "website", topic: "delivery tracking" }, { id: 128, user_id: 77, started_at: new Date("2026-07-06T21:00:51Z"), channel: "mobile app", topic: "billing" }, { id: 129, user_id: 75, started_at: new Date("2026-08-10T14:49:32Z"), channel: "messaging app", topic: "missing or damaged item" }, { id: 130, user_id: 53, started_at: new Date("2026-08-23T07:51:18Z"), channel: "messaging app", topic: "delivery tracking" }, { id: 131, user_id: 69, started_at: new Date("2026-08-02T19:43:48Z"), channel: "mobile app", topic: "billing" }, { id: 132, user_id: 30, started_at: new Date("2026-08-16T13:05:10Z"), channel: "mobile app", topic: "skip or pause" }, { id: 133, user_id: 21, started_at: new Date("2026-07-14T12:18:03Z"), channel: "mobile app", topic: "recipes and ingredients" }, { id: 134, user_id: 7, started_at: new Date("2026-06-09T14:56:26Z"), channel: "mobile app", topic: "skip or pause" }, { id: 135, user_id: 24, started_at: new Date("2026-07-04T11:33:50Z"), channel: "mobile app", topic: "address change" }, { id: 136, user_id: 76, started_at: new Date("2026-06-25T20:49:36Z"), channel: "mobile app", topic: "delivery tracking" }, { id: 137, user_id: 61, started_at: new Date("2026-07-18T14:12:24Z"), channel: "mobile app", topic: "missing or damaged item" }, { id: 138, user_id: 62, started_at: new Date("2026-06-16T20:11:51Z"), channel: "website", topic: "delivery tracking" }, { id: 139, user_id: 65, started_at: new Date("2026-06-05T18:41:37Z"), channel: "mobile app", topic: "delivery tracking" }, { id: 140, user_id: 9, started_at: new Date("2026-07-18T16:24:12Z"), channel: "website", topic: "skip or pause" }, { id: 141, user_id: 20, started_at: new Date("2026-07-31T12:42:05Z"), channel: "website", topic: "cancellation" }, { id: 142, user_id: 40, started_at: new Date("2026-06-19T11:01:46Z"), channel: "mobile app", topic: "delivery tracking" }, { id: 143, user_id: 60, started_at: new Date("2026-07-02T13:30:44Z"), channel: "website", topic: "skip or pause" }, { id: 144, user_id: 71, started_at: new Date("2026-07-12T23:52:07Z"), channel: "website", topic: "delivery tracking" }, { id: 145, user_id: 74, started_at: new Date("2026-07-04T12:21:50Z"), channel: "website", topic: "address change" }, { id: 146, user_id: 58, started_at: new Date("2026-08-04T08:46:51Z"), channel: "messaging app", topic: "missing or damaged item" }, { id: 147, user_id: 35, started_at: new Date("2026-08-14T12:47:37Z"), channel: "website", topic: "missing or damaged item" }, { id: 148, user_id: 36, started_at: new Date("2026-06-29T19:40:55Z"), channel: "mobile app", topic: "recipes and ingredients" }, { id: 149, user_id: 52, started_at: new Date("2026-07-12T13:55:06Z"), channel: "website", topic: "address change" }, { id: 150, user_id: 27, started_at: new Date("2026-06-13T07:05:15Z"), channel: "mobile app", topic: "delivery tracking" }, { id: 151, user_id: 16, started_at: new Date("2026-08-03T20:38:53Z"), channel: "mobile app", topic: "skip or pause" }, { id: 152, user_id: 32, started_at: new Date("2026-07-05T00:26:35Z"), channel: "messaging app", topic: "delivery tracking" }, { id: 153, user_id: 6, started_at: new Date("2026-07-15T16:20:07Z"), channel: "mobile app", topic: "delivery tracking" }, { id: 154, user_id: 8, started_at: new Date("2026-06-28T09:03:29Z"), channel: "website", topic: "delivery tracking" }, { id: 155, user_id: 51, started_at: new Date("2026-06-03T21:20:07Z"), channel: "mobile app", topic: "skip or pause" }, { id: 156, user_id: 52, started_at: new Date("2026-08-19T12:10:04Z"), channel: "website", topic: "skip or pause" }, { id: 157, user_id: 56, started_at: new Date("2026-07-14T18:42:38Z"), channel: "website", topic: "billing" }, { id: 158, user_id: 4, started_at: new Date("2026-08-17T20:42:53Z"), channel: "mobile app", topic: "skip or pause" }, { id: 159, user_id: 60, started_at: new Date("2026-06-24T13:46:44Z"), channel: "mobile app", topic: "address change" }, { id: 160, user_id: 12, started_at: new Date("2026-07-18T12:42:29Z"), channel: "website", topic: "billing" }, { id: 161, user_id: 47, started_at: new Date("2026-07-25T17:20:28Z"), channel: "website", topic: "delivery tracking" }, { id: 162, user_id: 6, started_at: new Date("2026-06-09T11:31:27Z"), channel: "messaging app", topic: "delivery tracking" }, { id: 163, user_id: 56, started_at: new Date("2026-06-25T19:43:50Z"), channel: "website", topic: "billing" }, { id: 164, user_id: 57, started_at: new Date("2026-08-27T23:30:09Z"), channel: "website", topic: "recipes and ingredients" }, { id: 165, user_id: 60, started_at: new Date("2026-07-06T15:29:30Z"), channel: "mobile app", topic: "billing" }, { id: 166, user_id: 50, started_at: new Date("2026-06-13T20:52:50Z"), channel: "mobile app", topic: "skip or pause" }, { id: 167, user_id: 26, started_at: new Date("2026-08-08T21:07:09Z"), channel: "website", topic: "missing or damaged item" }, { id: 168, user_id: 63, started_at: new Date("2026-07-07T02:34:11Z"), channel: "mobile app", topic: "skip or pause" }, ], }); await prisma.exchanges.createMany({ data: [ { id: 1, conversation_id: 1, exchange_no: 1, asked_at: new Date("2026-06-04T10:36:39Z"), intent: "missing item", user_chars: 10, reply_chars: 492, reply_ms: 5536, answer_kind: "answered" }, { id: 2, conversation_id: 60, exchange_no: 1, asked_at: new Date("2026-07-18T12:39:42Z"), intent: "where is my box", user_chars: 146, reply_chars: 609, reply_ms: 350, answer_kind: "answered" }, { id: 3, conversation_id: 3, exchange_no: 1, asked_at: new Date("2026-06-18T21:04:06Z"), intent: "where is my box", user_chars: 217, reply_chars: 495, reply_ms: 300, answer_kind: "answered" }, { id: 4, conversation_id: 26, exchange_no: 1, asked_at: new Date("2026-07-16T15:52:49Z"), intent: "other", user_chars: 8, reply_chars: 268, reply_ms: 2595, answer_kind: "answered" }, { id: 5, conversation_id: 161, exchange_no: 1, asked_at: new Date("2026-07-25T17:21:10Z"), intent: "cancel subscription", user_chars: 23, reply_chars: 345, reply_ms: 459, answer_kind: "answered" }, { id: 6, conversation_id: 152, exchange_no: 1, asked_at: new Date("2026-07-05T00:26:52Z"), intent: "billing question", user_chars: 116, reply_chars: 471, reply_ms: 5076, answer_kind: "answered" }, { id: 7, conversation_id: 164, exchange_no: 1, asked_at: new Date("2026-08-27T23:30:54Z"), intent: "other", user_chars: 49, reply_chars: 320, reply_ms: 1216, answer_kind: "asked a clarifying question" }, { id: 8, conversation_id: 147, exchange_no: 1, asked_at: new Date("2026-08-14T12:49:03Z"), intent: "cancel subscription", user_chars: 17, reply_chars: 472, reply_ms: 3198, answer_kind: "asked a clarifying question" }, { id: 9, conversation_id: 12, exchange_no: 1, asked_at: new Date("2026-08-13T14:53:33Z"), intent: "skip a delivery", user_chars: 10, reply_chars: 524, reply_ms: 2727, answer_kind: "answered" }, { id: 10, conversation_id: 161, exchange_no: 2, asked_at: new Date("2026-07-25T17:22:04Z"), intent: "where is my box", user_chars: 20, reply_chars: 680, reply_ms: 4974, answer_kind: "answered" }, { id: 11, conversation_id: 167, exchange_no: 1, asked_at: new Date("2026-08-08T21:07:30Z"), intent: "other", user_chars: 8, reply_chars: 785, reply_ms: 3034, answer_kind: "answered" }, { id: 12, conversation_id: 166, exchange_no: 1, asked_at: new Date("2026-06-13T20:54:05Z"), intent: "skip a delivery", user_chars: 16, reply_chars: 429, reply_ms: 5124, answer_kind: "answered" }, { id: 13, conversation_id: 146, exchange_no: 1, asked_at: new Date("2026-08-04T08:47:16Z"), intent: "billing question", user_chars: 100, reply_chars: 491, reply_ms: 307, answer_kind: "fallback, no match" }, { id: 14, conversation_id: 36, exchange_no: 1, asked_at: new Date("2026-06-13T02:16:35Z"), intent: "billing question", user_chars: 10, reply_chars: 610, reply_ms: 453, answer_kind: "answered" }, { id: 15, conversation_id: 14, exchange_no: 1, asked_at: new Date("2026-06-13T20:31:33Z"), intent: "where is my box", user_chars: 9, reply_chars: 440, reply_ms: 543, answer_kind: "answered" }, { id: 16, conversation_id: 10, exchange_no: 1, asked_at: new Date("2026-08-25T17:57:45Z"), intent: "billing question", user_chars: 17, reply_chars: 424, reply_ms: 422, answer_kind: "fallback, no match" }, { id: 17, conversation_id: 134, exchange_no: 1, asked_at: new Date("2026-06-09T14:57:08Z"), intent: "skip a delivery", user_chars: 223, reply_chars: 390, reply_ms: 3148, answer_kind: "fallback, no match" }, { id: 18, conversation_id: 83, exchange_no: 1, asked_at: new Date("2026-06-28T08:34:01Z"), intent: "change address", user_chars: 9, reply_chars: 415, reply_ms: 372, answer_kind: "answered" }, { id: 19, conversation_id: 168, exchange_no: 1, asked_at: new Date("2026-07-07T02:34:17Z"), intent: "billing question", user_chars: 8, reply_chars: 634, reply_ms: 3199, answer_kind: "answered" }, { id: 20, conversation_id: 30, exchange_no: 1, asked_at: new Date("2026-08-24T17:27:23Z"), intent: "skip a delivery", user_chars: 15, reply_chars: 280, reply_ms: 613, answer_kind: "answered" }, { id: 21, conversation_id: 120, exchange_no: 1, asked_at: new Date("2026-07-13T06:10:05Z"), intent: "where is my box", user_chars: 73, reply_chars: 770, reply_ms: 304, answer_kind: "answered" }, { id: 22, conversation_id: 124, exchange_no: 1, asked_at: new Date("2026-07-29T08:44:29Z"), intent: "change address", user_chars: 13, reply_chars: 468, reply_ms: 2541, answer_kind: "answered" }, { id: 23, conversation_id: 15, exchange_no: 1, asked_at: new Date("2026-07-07T11:42:40Z"), intent: "billing question", user_chars: 18, reply_chars: 486, reply_ms: 558, answer_kind: "asked a clarifying question" }, { id: 24, conversation_id: 110, exchange_no: 1, asked_at: new Date("2026-07-09T14:54:54Z"), intent: "other", user_chars: 9, reply_chars: 484, reply_ms: 2148, answer_kind: "answered" }, { id: 25, conversation_id: 98, exchange_no: 1, asked_at: new Date("2026-08-09T22:04:55Z"), intent: "billing question", user_chars: 15, reply_chars: 615, reply_ms: 1517, answer_kind: "answered" }, { id: 26, conversation_id: 84, exchange_no: 1, asked_at: new Date("2026-06-22T17:03:12Z"), intent: "other", user_chars: 225, reply_chars: 513, reply_ms: 2533, answer_kind: "answered" }, { id: 27, conversation_id: 89, exchange_no: 1, asked_at: new Date("2026-08-28T21:47:32Z"), intent: "billing question", user_chars: 15, reply_chars: 408, reply_ms: 2269, answer_kind: "answered" }, { id: 28, conversation_id: 47, exchange_no: 1, asked_at: new Date("2026-07-12T08:05:49Z"), intent: "missing item", user_chars: 139, reply_chars: 405, reply_ms: 4401, answer_kind: "answered" }, { id: 29, conversation_id: 40, exchange_no: 1, asked_at: new Date("2026-06-10T01:43:47Z"), intent: "change address", user_chars: 25, reply_chars: 363, reply_ms: 1340, answer_kind: "answered" }, { id: 30, conversation_id: 62, exchange_no: 1, asked_at: new Date("2026-07-02T18:04:33Z"), intent: "other", user_chars: 23, reply_chars: 383, reply_ms: 4904, answer_kind: "answered" }, { id: 31, conversation_id: 143, exchange_no: 1, asked_at: new Date("2026-07-02T13:31:26Z"), intent: "billing question", user_chars: 164, reply_chars: 541, reply_ms: 3853, answer_kind: "answered" }, { id: 32, conversation_id: 24, exchange_no: 1, asked_at: new Date("2026-06-30T09:45:40Z"), intent: "skip a delivery", user_chars: 240, reply_chars: 598, reply_ms: 1571, answer_kind: "answered" }, { id: 33, conversation_id: 160, exchange_no: 1, asked_at: new Date("2026-07-18T12:42:34Z"), intent: "billing question", user_chars: 9, reply_chars: 438, reply_ms: 390, answer_kind: "fallback, no match" }, { id: 34, conversation_id: 114, exchange_no: 1, asked_at: new Date("2026-06-10T22:00:52Z"), intent: "skip a delivery", user_chars: 92, reply_chars: 542, reply_ms: 1312, answer_kind: "fallback, no match" }, { id: 35, conversation_id: 62, exchange_no: 2, asked_at: new Date("2026-07-02T18:06:22Z"), intent: "where is my box", user_chars: 69, reply_chars: 697, reply_ms: 350, answer_kind: "answered" }, { id: 36, conversation_id: 16, exchange_no: 1, asked_at: new Date("2026-06-15T17:55:18Z"), intent: "billing question", user_chars: 92, reply_chars: 405, reply_ms: 625, answer_kind: "answered" }, { id: 37, conversation_id: 96, exchange_no: 1, asked_at: new Date("2026-07-10T09:30:37Z"), intent: "change address", user_chars: 200, reply_chars: 466, reply_ms: 408, answer_kind: "fallback, no match" }, { id: 38, conversation_id: 72, exchange_no: 1, asked_at: new Date("2026-08-19T13:49:42Z"), intent: "where is my box", user_chars: 14, reply_chars: 410, reply_ms: 2227, answer_kind: "answered" }, { id: 39, conversation_id: 68, exchange_no: 1, asked_at: new Date("2026-08-27T11:56:37Z"), intent: "other", user_chars: 8, reply_chars: 527, reply_ms: 311, answer_kind: "fallback, no match" }, { id: 40, conversation_id: 67, exchange_no: 1, asked_at: new Date("2026-07-21T08:05:53Z"), intent: "other", user_chars: 95, reply_chars: 587, reply_ms: 4627, answer_kind: "answered" }, { id: 41, conversation_id: 76, exchange_no: 1, asked_at: new Date("2026-07-21T17:31:29Z"), intent: "skip a delivery", user_chars: 9, reply_chars: 226, reply_ms: 351, answer_kind: "answered" }, { id: 42, conversation_id: 151, exchange_no: 1, asked_at: new Date("2026-08-03T20:39:52Z"), intent: "billing question", user_chars: 70, reply_chars: 311, reply_ms: 301, answer_kind: "answered" }, { id: 43, conversation_id: 116, exchange_no: 1, asked_at: new Date("2026-07-23T20:44:13Z"), intent: "skip a delivery", user_chars: 14, reply_chars: 532, reply_ms: 388, answer_kind: "answered" }, { id: 44, conversation_id: 16, exchange_no: 2, asked_at: new Date("2026-06-15T17:56:51Z"), intent: "recipe question", user_chars: 9, reply_chars: 223, reply_ms: 306, answer_kind: "answered" }, { id: 45, conversation_id: 7, exchange_no: 1, asked_at: new Date("2026-07-04T21:18:30Z"), intent: "other", user_chars: 65, reply_chars: 519, reply_ms: 5438, answer_kind: "answered" }, { id: 46, conversation_id: 38, exchange_no: 1, asked_at: new Date("2026-08-06T12:17:06Z"), intent: "billing question", user_chars: 37, reply_chars: 577, reply_ms: 3718, answer_kind: "answered" }, { id: 47, conversation_id: 67, exchange_no: 2, asked_at: new Date("2026-07-21T08:06:45Z"), intent: "cancel subscription", user_chars: 10, reply_chars: 572, reply_ms: 1044, answer_kind: "answered" }, { id: 48, conversation_id: 107, exchange_no: 1, asked_at: new Date("2026-07-09T14:22:48Z"), intent: "where is my box", user_chars: 30, reply_chars: 438, reply_ms: 592, answer_kind: "answered" }, { id: 49, conversation_id: 21, exchange_no: 1, asked_at: new Date("2026-06-17T12:17:31Z"), intent: "billing question", user_chars: 29, reply_chars: 523, reply_ms: 324, answer_kind: "answered" }, { id: 50, conversation_id: 126, exchange_no: 1, asked_at: new Date("2026-06-30T18:45:49Z"), intent: "skip a delivery", user_chars: 68, reply_chars: 494, reply_ms: 2048, answer_kind: "fallback, no match" }, { id: 51, conversation_id: 42, exchange_no: 1, asked_at: new Date("2026-06-15T23:44:26Z"), intent: "skip a delivery", user_chars: 222, reply_chars: 526, reply_ms: 305, answer_kind: "fallback, no match" }, { id: 52, conversation_id: 64, exchange_no: 1, asked_at: new Date("2026-08-16T12:04:39Z"), intent: "billing question", user_chars: 20, reply_chars: 633, reply_ms: 2286, answer_kind: "declined, out of scope" }, { id: 53, conversation_id: 34, exchange_no: 1, asked_at: new Date("2026-06-14T04:50:15Z"), intent: "where is my box", user_chars: 18, reply_chars: 417, reply_ms: 351, answer_kind: "declined, out of scope" }, { id: 54, conversation_id: 114, exchange_no: 2, asked_at: new Date("2026-06-10T22:02:41Z"), intent: "skip a delivery", user_chars: 9, reply_chars: 393, reply_ms: 5322, answer_kind: "answered" }, { id: 55, conversation_id: 80, exchange_no: 1, asked_at: new Date("2026-07-21T15:15:19Z"), intent: "missing item", user_chars: 15, reply_chars: 538, reply_ms: 4331, answer_kind: "answered" }, { id: 56, conversation_id: 31, exchange_no: 1, asked_at: new Date("2026-08-15T13:53:25Z"), intent: "recipe question", user_chars: 20, reply_chars: 448, reply_ms: 1577, answer_kind: "answered" }, { id: 57, conversation_id: 88, exchange_no: 1, asked_at: new Date("2026-08-07T16:29:09Z"), intent: "billing question", user_chars: 24, reply_chars: 584, reply_ms: 1885, answer_kind: "answered" }, { id: 58, conversation_id: 32, exchange_no: 1, asked_at: new Date("2026-07-28T21:15:38Z"), intent: "where is my box", user_chars: 16, reply_chars: 692, reply_ms: 1540, answer_kind: "asked a clarifying question" }, { id: 59, conversation_id: 55, exchange_no: 1, asked_at: new Date("2026-08-06T21:41:01Z"), intent: "other", user_chars: 180, reply_chars: 606, reply_ms: 1111, answer_kind: "answered" }, { id: 60, conversation_id: 110, exchange_no: 2, asked_at: new Date("2026-07-09T14:56:20Z"), intent: "where is my box", user_chars: 13, reply_chars: 465, reply_ms: 1648, answer_kind: "answered" }, { id: 61, conversation_id: 104, exchange_no: 1, asked_at: new Date("2026-08-14T10:53:08Z"), intent: "where is my box", user_chars: 30, reply_chars: 203, reply_ms: 2099, answer_kind: "fallback, no match" }, { id: 62, conversation_id: 158, exchange_no: 1, asked_at: new Date("2026-08-17T20:44:15Z"), intent: "change address", user_chars: 130, reply_chars: 600, reply_ms: 3303, answer_kind: "answered" }, { id: 63, conversation_id: 137, exchange_no: 1, asked_at: new Date("2026-07-18T14:13:51Z"), intent: "where is my box", user_chars: 164, reply_chars: 260, reply_ms: 3694, answer_kind: "answered" }, { id: 64, conversation_id: 118, exchange_no: 1, asked_at: new Date("2026-08-01T18:21:31Z"), intent: "cancel subscription", user_chars: 86, reply_chars: 336, reply_ms: 5112, answer_kind: "asked a clarifying question" }, { id: 65, conversation_id: 135, exchange_no: 1, asked_at: new Date("2026-07-04T11:34:11Z"), intent: "where is my box", user_chars: 123, reply_chars: 422, reply_ms: 326, answer_kind: "answered" }, { id: 66, conversation_id: 74, exchange_no: 1, asked_at: new Date("2026-08-30T19:39:40Z"), intent: "cancel subscription", user_chars: 45, reply_chars: 385, reply_ms: 316, answer_kind: "answered" }, { id: 67, conversation_id: 3, exchange_no: 2, asked_at: new Date("2026-06-18T21:04:56Z"), intent: "other", user_chars: 195, reply_chars: 486, reply_ms: 538, answer_kind: "asked a clarifying question" }, { id: 68, conversation_id: 166, exchange_no: 2, asked_at: new Date("2026-06-13T20:55:49Z"), intent: "where is my box", user_chars: 187, reply_chars: 443, reply_ms: 1283, answer_kind: "declined, out of scope" }, { id: 69, conversation_id: 152, exchange_no: 2, asked_at: new Date("2026-07-05T00:28:34Z"), intent: "other", user_chars: 9, reply_chars: 619, reply_ms: 791, answer_kind: "answered" }, { id: 70, conversation_id: 32, exchange_no: 2, asked_at: new Date("2026-07-28T21:17:28Z"), intent: "skip a delivery", user_chars: 135, reply_chars: 666, reply_ms: 4981, answer_kind: "answered" }, { id: 71, conversation_id: 64, exchange_no: 2, asked_at: new Date("2026-08-16T12:06:26Z"), intent: "where is my box", user_chars: 137, reply_chars: 439, reply_ms: 2002, answer_kind: "answered" }, { id: 72, conversation_id: 159, exchange_no: 1, asked_at: new Date("2026-06-24T13:47:05Z"), intent: "where is my box", user_chars: 11, reply_chars: 287, reply_ms: 2303, answer_kind: "answered" }, { id: 73, conversation_id: 75, exchange_no: 1, asked_at: new Date("2026-07-28T07:04:08Z"), intent: "billing question", user_chars: 130, reply_chars: 636, reply_ms: 1314, answer_kind: "answered" }, { id: 74, conversation_id: 49, exchange_no: 1, asked_at: new Date("2026-06-03T17:22:39Z"), intent: "billing question", user_chars: 67, reply_chars: 386, reply_ms: 535, answer_kind: "fallback, no match" }, { id: 75, conversation_id: 46, exchange_no: 1, asked_at: new Date("2026-07-16T19:58:13Z"), intent: "where is my box", user_chars: 167, reply_chars: 298, reply_ms: 477, answer_kind: "answered" }, { id: 76, conversation_id: 142, exchange_no: 1, asked_at: new Date("2026-06-19T11:02:21Z"), intent: "where is my box", user_chars: 18, reply_chars: 422, reply_ms: 1058, answer_kind: "answered" }, { id: 77, conversation_id: 122, exchange_no: 1, asked_at: new Date("2026-07-25T06:46:53Z"), intent: "cancel subscription", user_chars: 55, reply_chars: 664, reply_ms: 966, answer_kind: "answered" }, { id: 78, conversation_id: 57, exchange_no: 1, asked_at: new Date("2026-07-24T02:47:56Z"), intent: "cancel subscription", user_chars: 8, reply_chars: 561, reply_ms: 2291, answer_kind: "answered" }, { id: 79, conversation_id: 138, exchange_no: 1, asked_at: new Date("2026-06-16T20:12:41Z"), intent: "recipe question", user_chars: 20, reply_chars: 524, reply_ms: 507, answer_kind: "answered" }, { id: 80, conversation_id: 23, exchange_no: 1, asked_at: new Date("2026-06-22T11:16:24Z"), intent: "where is my box", user_chars: 109, reply_chars: 479, reply_ms: 5911, answer_kind: "answered" }, { id: 81, conversation_id: 125, exchange_no: 1, asked_at: new Date("2026-06-29T13:09:07Z"), intent: "other", user_chars: 85, reply_chars: 378, reply_ms: 4557, answer_kind: "answered" }, { id: 82, conversation_id: 62, exchange_no: 3, asked_at: new Date("2026-07-02T18:07:24Z"), intent: "billing question", user_chars: 29, reply_chars: 504, reply_ms: 4809, answer_kind: "answered" }, { id: 83, conversation_id: 152, exchange_no: 3, asked_at: new Date("2026-07-05T00:29:57Z"), intent: "other", user_chars: 13, reply_chars: 494, reply_ms: 5585, answer_kind: "answered" }, { id: 84, conversation_id: 105, exchange_no: 1, asked_at: new Date("2026-06-29T16:03:55Z"), intent: "other", user_chars: 62, reply_chars: 345, reply_ms: 3749, answer_kind: "answered" }, { id: 85, conversation_id: 103, exchange_no: 1, asked_at: new Date("2026-08-08T13:10:41Z"), intent: "cancel subscription", user_chars: 118, reply_chars: 343, reply_ms: 750, answer_kind: "answered" }, { id: 86, conversation_id: 6, exchange_no: 1, asked_at: new Date("2026-06-11T16:52:57Z"), intent: "where is my box", user_chars: 8, reply_chars: 352, reply_ms: 2792, answer_kind: "fallback, no match" }, { id: 87, conversation_id: 41, exchange_no: 1, asked_at: new Date("2026-08-08T11:55:03Z"), intent: "recipe question", user_chars: 8, reply_chars: 576, reply_ms: 431, answer_kind: "answered" }, { id: 88, conversation_id: 8, exchange_no: 1, asked_at: new Date("2026-06-14T19:55:29Z"), intent: "change address", user_chars: 193, reply_chars: 519, reply_ms: 301, answer_kind: "answered" }, { id: 89, conversation_id: 39, exchange_no: 1, asked_at: new Date("2026-06-12T17:29:22Z"), intent: "other", user_chars: 67, reply_chars: 511, reply_ms: 622, answer_kind: "answered" }, { id: 90, conversation_id: 81, exchange_no: 1, asked_at: new Date("2026-08-21T20:26:13Z"), intent: "missing item", user_chars: 8, reply_chars: 572, reply_ms: 1518, answer_kind: "answered" }, { id: 91, conversation_id: 42, exchange_no: 2, asked_at: new Date("2026-06-15T23:45:08Z"), intent: "other", user_chars: 70, reply_chars: 452, reply_ms: 814, answer_kind: "answered" }, { id: 92, conversation_id: 143, 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Date("2026-08-03T20:40:13Z"), intent: "recipe question", user_chars: 22, reply_chars: 524, reply_ms: 2114, answer_kind: "answered" }, { id: 138, conversation_id: 45, exchange_no: 2, asked_at: new Date("2026-06-23T13:34:31Z"), intent: "where is my box", user_chars: 217, reply_chars: 657, reply_ms: 3024, answer_kind: "asked a clarifying question" }, { id: 139, conversation_id: 116, exchange_no: 2, asked_at: new Date("2026-07-23T20:45:59Z"), intent: "where is my box", user_chars: 116, reply_chars: 324, reply_ms: 611, answer_kind: "answered" }, { id: 140, conversation_id: 31, exchange_no: 2, asked_at: new Date("2026-08-15T13:54:19Z"), intent: "change address", user_chars: 14, reply_chars: 308, reply_ms: 442, answer_kind: "answered" }, { id: 141, conversation_id: 79, exchange_no: 1, asked_at: new Date("2026-06-22T11:36:28Z"), intent: "missing item", user_chars: 30, reply_chars: 368, reply_ms: 4066, answer_kind: "answered" }, { id: 142, conversation_id: 50, exchange_no: 1, asked_at: new Date("2026-08-08T22:17:40Z"), intent: "skip a delivery", user_chars: 223, reply_chars: 461, reply_ms: 1017, answer_kind: "answered" }, { id: 143, conversation_id: 130, exchange_no: 1, asked_at: new Date("2026-08-23T07:52:38Z"), intent: "other", user_chars: 216, reply_chars: 504, reply_ms: 1473, answer_kind: "asked a clarifying question" }, { id: 144, conversation_id: 71, exchange_no: 2, asked_at: new Date("2026-06-09T20:35:33Z"), intent: "cancel subscription", user_chars: 176, reply_chars: 525, reply_ms: 305, answer_kind: "answered" }, { id: 145, conversation_id: 108, exchange_no: 2, asked_at: new Date("2026-07-12T15:48:47Z"), intent: "change address", user_chars: 174, reply_chars: 617, reply_ms: 518, answer_kind: "answered" }, { id: 146, conversation_id: 59, exchange_no: 1, asked_at: new Date("2026-07-10T17:18:23Z"), intent: "recipe question", user_chars: 164, reply_chars: 406, reply_ms: 1646, answer_kind: "asked a clarifying question" }, { id: 147, conversation_id: 136, exchange_no: 1, asked_at: new Date("2026-06-25T20:50:13Z"), intent: "other", user_chars: 10, reply_chars: 436, reply_ms: 544, answer_kind: "answered" }, { id: 148, conversation_id: 140, exchange_no: 1, asked_at: new Date("2026-07-18T16:24:24Z"), intent: "where is my box", user_chars: 227, reply_chars: 431, reply_ms: 461, answer_kind: "answered" }, { id: 149, conversation_id: 126, exchange_no: 2, asked_at: new Date("2026-06-30T18:47:31Z"), intent: "where is my box", user_chars: 41, reply_chars: 306, reply_ms: 782, answer_kind: "fallback, no match" }, { id: 150, conversation_id: 92, exchange_no: 1, asked_at: new Date("2026-06-27T13:47:48Z"), intent: "skip a delivery", user_chars: 211, reply_chars: 402, reply_ms: 526, answer_kind: "answered" }, { id: 151, conversation_id: 153, exchange_no: 1, asked_at: new Date("2026-07-15T16:20:07Z"), intent: "recipe question", user_chars: 29, reply_chars: 476, reply_ms: 1680, answer_kind: "answered" }, { id: 152, conversation_id: 5, exchange_no: 1, asked_at: new Date("2026-07-19T14:02:14Z"), intent: "where is my box", user_chars: 72, reply_chars: 469, reply_ms: 1347, answer_kind: "answered" }, { id: 153, conversation_id: 112, exchange_no: 1, asked_at: new Date("2026-07-18T18:49:54Z"), intent: "recipe question", user_chars: 119, reply_chars: 438, reply_ms: 3049, answer_kind: "answered" }, { id: 154, conversation_id: 88, exchange_no: 3, asked_at: new Date("2026-08-07T16:31:31Z"), intent: "where is my box", user_chars: 13, reply_chars: 457, reply_ms: 599, answer_kind: "asked a clarifying question" }, { id: 155, conversation_id: 75, exchange_no: 3, asked_at: new Date("2026-07-28T07:07:37Z"), intent: "billing question", user_chars: 100, reply_chars: 605, reply_ms: 2341, answer_kind: "answered" }, { id: 156, conversation_id: 85, exchange_no: 1, asked_at: new Date("2026-06-03T17:38:07Z"), intent: "where is my box", user_chars: 153, reply_chars: 355, reply_ms: 1700, answer_kind: "answered" }, { id: 157, conversation_id: 154, exchange_no: 1, asked_at: new Date("2026-06-28T09:03:42Z"), intent: "where is my box", user_chars: 70, reply_chars: 705, reply_ms: 1528, answer_kind: "fallback, no match" }, { id: 158, conversation_id: 39, exchange_no: 2, asked_at: new Date("2026-06-12T17:29:59Z"), intent: "recipe question", user_chars: 115, reply_chars: 493, reply_ms: 319, answer_kind: "asked a clarifying question" }, { id: 159, conversation_id: 81, exchange_no: 2, asked_at: new Date("2026-08-21T20:26:40Z"), intent: "where is my box", user_chars: 30, reply_chars: 480, reply_ms: 564, answer_kind: "answered" }, { id: 160, conversation_id: 87, exchange_no: 2, asked_at: new Date("2026-07-08T14:10:59Z"), intent: "cancel subscription", user_chars: 14, reply_chars: 396, reply_ms: 4497, answer_kind: "declined, out of scope" }, { id: 161, conversation_id: 112, exchange_no: 2, asked_at: new Date("2026-07-18T18:50:58Z"), intent: "billing question", user_chars: 21, reply_chars: 414, reply_ms: 1969, answer_kind: "answered" }, { id: 162, conversation_id: 117, exchange_no: 1, asked_at: new Date("2026-08-03T11:58:19Z"), intent: "recipe question", user_chars: 197, reply_chars: 173, reply_ms: 2382, answer_kind: "answered" }, { id: 163, conversation_id: 103, exchange_no: 2, asked_at: new Date("2026-08-08T13:12:25Z"), intent: "where is my box", user_chars: 73, reply_chars: 338, reply_ms: 1447, answer_kind: "answered" }, { id: 164, conversation_id: 36, exchange_no: 2, asked_at: new Date("2026-06-13T02:17:38Z"), intent: "where is my box", user_chars: 122, reply_chars: 528, reply_ms: 458, answer_kind: "asked a clarifying question" }, { id: 165, conversation_id: 66, exchange_no: 1, asked_at: new Date("2026-07-04T15:42:07Z"), intent: "where is my box", user_chars: 178, reply_chars: 430, reply_ms: 2470, answer_kind: "declined, out of scope" }, { id: 166, conversation_id: 51, exchange_no: 1, asked_at: new Date("2026-08-12T20:39:29Z"), intent: "billing question", user_chars: 72, reply_chars: 578, reply_ms: 1096, answer_kind: "fallback, no match" }, { id: 167, conversation_id: 129, exchange_no: 1, asked_at: new Date("2026-08-10T14:50:19Z"), intent: "recipe question", user_chars: 16, reply_chars: 421, reply_ms: 1825, answer_kind: "asked a clarifying question" }, { id: 168, conversation_id: 80, exchange_no: 2, asked_at: new Date("2026-07-21T15:16:02Z"), intent: "where is my box", user_chars: 135, reply_chars: 496, reply_ms: 302, answer_kind: "answered" }, { id: 169, conversation_id: 23, exchange_no: 2, asked_at: new Date("2026-06-22T11:17:21Z"), intent: "billing question", user_chars: 23, reply_chars: 323, reply_ms: 4962, answer_kind: "answered" }, { id: 170, conversation_id: 50, exchange_no: 2, asked_at: new Date("2026-08-08T22:18:52Z"), intent: "change address", user_chars: 35, reply_chars: 383, reply_ms: 4736, answer_kind: "answered" }, { id: 171, conversation_id: 96, exchange_no: 2, asked_at: new Date("2026-07-10T09:31:26Z"), intent: "skip a delivery", user_chars: 181, reply_chars: 275, reply_ms: 1974, answer_kind: "asked a clarifying question" }, { id: 172, conversation_id: 44, exchange_no: 1, asked_at: new Date("2026-06-18T19:27:49Z"), intent: "missing item", user_chars: 111, reply_chars: 487, reply_ms: 5391, answer_kind: "answered" }, { id: 173, conversation_id: 87, exchange_no: 3, asked_at: new Date("2026-07-08T14:11:50Z"), intent: "recipe question", user_chars: 9, reply_chars: 340, reply_ms: 300, answer_kind: "answered" }, { id: 174, conversation_id: 29, exchange_no: 1, asked_at: new Date("2026-06-16T17:52:27Z"), intent: "skip a delivery", user_chars: 194, reply_chars: 338, reply_ms: 1348, answer_kind: "answered" }, { id: 175, conversation_id: 151, exchange_no: 3, asked_at: new Date("2026-08-03T20:41:20Z"), intent: "billing question", user_chars: 124, reply_chars: 420, reply_ms: 1400, answer_kind: "answered" }, { id: 176, conversation_id: 11, exchange_no: 1, asked_at: new Date("2026-07-26T18:20:13Z"), intent: "billing question", user_chars: 81, reply_chars: 280, reply_ms: 4531, answer_kind: "answered" }, { id: 177, conversation_id: 9, exchange_no: 1, asked_at: new Date("2026-06-09T15:01:48Z"), intent: "billing question", user_chars: 63, reply_chars: 489, reply_ms: 453, answer_kind: "answered" }, { id: 178, conversation_id: 41, exchange_no: 2, asked_at: new Date("2026-08-08T11:56:02Z"), intent: "skip a delivery", user_chars: 55, reply_chars: 335, reply_ms: 1264, answer_kind: "answered" }, { id: 179, conversation_id: 155, exchange_no: 2, asked_at: new Date("2026-06-03T21:21:17Z"), intent: "missing item", user_chars: 13, reply_chars: 551, reply_ms: 1536, answer_kind: "answered" }, { id: 180, conversation_id: 117, exchange_no: 2, asked_at: new Date("2026-08-03T11:59:31Z"), intent: "other", user_chars: 10, reply_chars: 398, reply_ms: 671, answer_kind: "fallback, no match" }, { id: 181, conversation_id: 119, exchange_no: 1, asked_at: new Date("2026-08-19T19:58:01Z"), intent: "where is my box", user_chars: 33, reply_chars: 559, reply_ms: 4254, answer_kind: "fallback, no match" }, { id: 182, conversation_id: 157, exchange_no: 1, asked_at: new Date("2026-07-14T18:43:54Z"), intent: "other", user_chars: 22, reply_chars: 552, reply_ms: 5056, answer_kind: "fallback, no match" }, { id: 183, conversation_id: 156, exchange_no: 1, asked_at: new Date("2026-08-19T12:10:31Z"), intent: "cancel subscription", user_chars: 108, reply_chars: 546, reply_ms: 2992, answer_kind: "answered" }, { id: 184, conversation_id: 77, exchange_no: 2, asked_at: new Date("2026-08-28T20:27:02Z"), intent: "billing question", user_chars: 22, reply_chars: 255, reply_ms: 3508, answer_kind: "answered" }, { id: 185, conversation_id: 122, exchange_no: 2, asked_at: new Date("2026-07-25T06:48:30Z"), intent: "skip a delivery", user_chars: 8, reply_chars: 335, reply_ms: 4154, answer_kind: "answered" }, { id: 186, conversation_id: 76, exchange_no: 2, asked_at: new Date("2026-07-21T17:32:58Z"), intent: "missing item", user_chars: 68, reply_chars: 419, reply_ms: 435, answer_kind: "answered" }, { id: 187, conversation_id: 78, exchange_no: 1, asked_at: new Date("2026-06-02T20:53:55Z"), intent: "skip a delivery", user_chars: 224, reply_chars: 272, reply_ms: 477, answer_kind: "answered" }, { id: 188, conversation_id: 103, exchange_no: 3, asked_at: new Date("2026-08-08T13:13:09Z"), intent: "billing question", user_chars: 142, reply_chars: 510, reply_ms: 5305, answer_kind: "declined, out of scope" }, { id: 189, conversation_id: 32, exchange_no: 3, asked_at: new Date("2026-07-28T21:18:33Z"), intent: "other", user_chars: 169, reply_chars: 261, reply_ms: 2268, answer_kind: "answered" }, { id: 190, conversation_id: 48, exchange_no: 1, asked_at: new Date("2026-07-18T09:56:19Z"), intent: "where is my box", user_chars: 164, reply_chars: 656, reply_ms: 3730, answer_kind: "answered" }, { id: 191, conversation_id: 124, exchange_no: 2, asked_at: new Date("2026-07-29T08:45:27Z"), intent: "where is my box", user_chars: 81, reply_chars: 437, reply_ms: 1109, answer_kind: "answered" }, { id: 192, conversation_id: 83, exchange_no: 2, asked_at: new Date("2026-06-28T08:34:28Z"), intent: "where is my box", user_chars: 23, reply_chars: 411, reply_ms: 894, answer_kind: "answered" }, { id: 193, conversation_id: 14, exchange_no: 2, asked_at: new Date("2026-06-13T20:33:06Z"), intent: "recipe question", user_chars: 11, reply_chars: 460, reply_ms: 1256, answer_kind: "answered" }, { id: 194, conversation_id: 113, exchange_no: 1, asked_at: new Date("2026-08-01T10:37:13Z"), intent: "recipe question", user_chars: 8, reply_chars: 606, reply_ms: 3562, answer_kind: "answered" }, { id: 195, conversation_id: 11, exchange_no: 2, asked_at: new Date("2026-07-26T18:21:03Z"), intent: "change address", user_chars: 157, reply_chars: 584, reply_ms: 5706, answer_kind: "answered" }, { id: 196, conversation_id: 130, exchange_no: 2, asked_at: new Date("2026-08-23T07:53:47Z"), intent: "billing question", user_chars: 134, reply_chars: 558, reply_ms: 470, answer_kind: "answered" }, { id: 197, conversation_id: 2, exchange_no: 1, asked_at: new Date("2026-06-18T00:33:51Z"), intent: "recipe question", user_chars: 31, reply_chars: 301, reply_ms: 2975, answer_kind: "fallback, no match" }, { id: 198, conversation_id: 114, exchange_no: 3, asked_at: new Date("2026-06-10T22:04:17Z"), intent: "skip a delivery", user_chars: 195, reply_chars: 301, reply_ms: 301, answer_kind: "answered" }, { id: 199, conversation_id: 122, exchange_no: 3, asked_at: new Date("2026-07-25T06:49:14Z"), intent: "where is my box", user_chars: 8, reply_chars: 378, reply_ms: 3799, answer_kind: "fallback, no match" }, { id: 200, conversation_id: 17, exchange_no: 2, asked_at: new Date("2026-07-15T20:35:47Z"), intent: "billing question", user_chars: 9, reply_chars: 482, reply_ms: 425, answer_kind: "fallback, no match" }, { id: 201, conversation_id: 133, exchange_no: 2, asked_at: new Date("2026-07-14T12:20:46Z"), intent: "change address", user_chars: 33, reply_chars: 568, reply_ms: 448, answer_kind: "answered" }, { id: 202, conversation_id: 20, exchange_no: 1, asked_at: new Date("2026-07-16T20:38:04Z"), intent: "skip a delivery", user_chars: 14, reply_chars: 360, reply_ms: 2878, answer_kind: "answered" }, { id: 203, conversation_id: 157, exchange_no: 2, asked_at: new Date("2026-07-14T18:45:39Z"), intent: "skip a delivery", user_chars: 66, reply_chars: 569, reply_ms: 448, answer_kind: "asked a clarifying question" }, { id: 204, conversation_id: 13, exchange_no: 1, asked_at: new Date("2026-08-10T07:50:10Z"), intent: "other", user_chars: 8, reply_chars: 601, reply_ms: 3052, answer_kind: "answered" }, { id: 205, conversation_id: 69, exchange_no: 1, asked_at: new Date("2026-07-17T20:21:35Z"), intent: "billing question", user_chars: 111, reply_chars: 545, reply_ms: 1707, answer_kind: "fallback, no match" }, { id: 206, conversation_id: 27, exchange_no: 1, asked_at: new Date("2026-08-03T15:24:55Z"), intent: "cancel subscription", user_chars: 49, reply_chars: 391, reply_ms: 3416, answer_kind: "asked a clarifying question" }, { id: 207, conversation_id: 135, exchange_no: 3, asked_at: new Date("2026-07-04T11:36:22Z"), intent: "recipe question", user_chars: 170, reply_chars: 381, reply_ms: 4049, answer_kind: "answered" }, { id: 208, conversation_id: 80, exchange_no: 3, asked_at: new Date("2026-07-21T15:17:26Z"), intent: "other", user_chars: 79, reply_chars: 481, reply_ms: 1085, answer_kind: "answered" }, { id: 209, conversation_id: 12, exchange_no: 3, asked_at: new Date("2026-08-13T14:54:55Z"), intent: "where is my box", user_chars: 8, reply_chars: 476, reply_ms: 4771, answer_kind: "fallback, no match" }, { id: 210, conversation_id: 73, exchange_no: 1, asked_at: new Date("2026-08-16T16:19:41Z"), intent: "other", user_chars: 84, reply_chars: 319, reply_ms: 520, answer_kind: "answered" }, { id: 211, conversation_id: 121, exchange_no: 1, asked_at: new Date("2026-07-08T06:25:19Z"), intent: "where is my box", user_chars: 94, reply_chars: 333, reply_ms: 488, answer_kind: "answered" }, { id: 212, conversation_id: 49, exchange_no: 2, asked_at: new Date("2026-06-03T17:23:20Z"), intent: "skip a delivery", user_chars: 120, reply_chars: 631, reply_ms: 599, answer_kind: "answered" }, { id: 213, conversation_id: 111, exchange_no: 1, asked_at: new Date("2026-07-07T21:54:45Z"), intent: "change address", user_chars: 28, reply_chars: 494, reply_ms: 2849, answer_kind: "answered" }, { id: 214, conversation_id: 33, exchange_no: 1, asked_at: new Date("2026-06-05T11:46:39Z"), intent: "missing item", user_chars: 180, reply_chars: 680, reply_ms: 2382, answer_kind: "answered" }, { id: 215, conversation_id: 141, exchange_no: 1, asked_at: new Date("2026-07-31T12:42:35Z"), intent: "where is my box", user_chars: 93, reply_chars: 534, reply_ms: 1776, answer_kind: "answered" }, { id: 216, conversation_id: 42, exchange_no: 3, asked_at: new Date("2026-06-15T23:46:28Z"), intent: "other", user_chars: 11, reply_chars: 557, reply_ms: 2950, answer_kind: "answered" }, { id: 217, conversation_id: 147, exchange_no: 2, asked_at: new Date("2026-08-14T12:50:13Z"), intent: "where is my box", user_chars: 235, reply_chars: 484, reply_ms: 832, answer_kind: "fallback, no match" }, { id: 218, conversation_id: 53, exchange_no: 2, asked_at: new Date("2026-08-27T10:43:17Z"), intent: "recipe question", user_chars: 129, reply_chars: 644, reply_ms: 4161, answer_kind: "answered" }, { id: 219, conversation_id: 146, exchange_no: 3, asked_at: new Date("2026-08-04T08:50:00Z"), intent: "billing question", user_chars: 115, reply_chars: 324, reply_ms: 1225, answer_kind: "fallback, no match" }, { id: 220, conversation_id: 104, exchange_no: 2, asked_at: new Date("2026-08-14T10:54:07Z"), intent: "recipe question", user_chars: 97, reply_chars: 517, reply_ms: 362, answer_kind: "answered" }, { id: 221, conversation_id: 68, exchange_no: 2, asked_at: new Date("2026-08-27T11:58:21Z"), intent: "skip a delivery", user_chars: 108, reply_chars: 296, reply_ms: 354, answer_kind: "answered" }, { id: 222, conversation_id: 100, exchange_no: 1, asked_at: new Date("2026-07-09T21:59:59Z"), intent: "change address", user_chars: 219, reply_chars: 398, reply_ms: 309, answer_kind: "asked a clarifying question" }, { id: 223, conversation_id: 159, exchange_no: 2, asked_at: new Date("2026-06-24T13:48:01Z"), intent: "skip a delivery", user_chars: 54, reply_chars: 534, reply_ms: 5065, answer_kind: "answered" }, { id: 224, conversation_id: 66, exchange_no: 2, asked_at: new Date("2026-07-04T15:42:46Z"), intent: "cancel subscription", user_chars: 150, reply_chars: 515, reply_ms: 4814, answer_kind: "declined, out of scope" }, { id: 225, conversation_id: 82, exchange_no: 2, asked_at: new Date("2026-06-22T15:56:05Z"), intent: "cancel subscription", user_chars: 118, reply_chars: 429, reply_ms: 3146, answer_kind: "fallback, no match" }, { id: 226, conversation_id: 19, exchange_no: 1, asked_at: new Date("2026-07-31T20:46:10Z"), intent: "where is my box", user_chars: 26, reply_chars: 411, reply_ms: 4135, answer_kind: "answered" }, { id: 227, conversation_id: 8, exchange_no: 3, asked_at: new Date("2026-06-14T19:58:22Z"), intent: "billing question", user_chars: 92, reply_chars: 231, reply_ms: 338, answer_kind: "answered" }, { id: 228, conversation_id: 48, exchange_no: 2, asked_at: new Date("2026-07-18T09:57:17Z"), intent: "billing question", user_chars: 134, reply_chars: 638, reply_ms: 3687, answer_kind: "answered" }, { id: 229, conversation_id: 35, exchange_no: 2, asked_at: new Date("2026-08-08T21:22:25Z"), intent: "cancel subscription", user_chars: 10, reply_chars: 611, reply_ms: 1742, answer_kind: "answered" }, { id: 230, conversation_id: 31, exchange_no: 3, asked_at: new Date("2026-08-15T13:55:18Z"), intent: "where is my box", user_chars: 12, reply_chars: 574, reply_ms: 346, answer_kind: "answered" }, { id: 231, conversation_id: 141, exchange_no: 2, asked_at: new Date("2026-07-31T12:44:04Z"), intent: "skip a delivery", user_chars: 43, reply_chars: 769, reply_ms: 343, answer_kind: "answered" }, { 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"fallback, no match" }, { id: 237, conversation_id: 5, exchange_no: 2, asked_at: new Date("2026-07-19T14:03:17Z"), intent: "missing item", user_chars: 115, reply_chars: 562, reply_ms: 4648, answer_kind: "answered" }, { id: 238, conversation_id: 5, exchange_no: 3, asked_at: new Date("2026-07-19T14:04:55Z"), intent: "where is my box", user_chars: 9, reply_chars: 484, reply_ms: 5723, answer_kind: "answered" }, { id: 239, conversation_id: 4, exchange_no: 1, asked_at: new Date("2026-08-03T21:43:18Z"), intent: "other", user_chars: 160, reply_chars: 381, reply_ms: 572, answer_kind: "asked a clarifying question" }, { id: 240, conversation_id: 99, exchange_no: 1, asked_at: new Date("2026-07-07T08:28:07Z"), intent: "missing item", user_chars: 68, reply_chars: 524, reply_ms: 472, answer_kind: "answered" }, { id: 241, conversation_id: 88, exchange_no: 4, asked_at: new Date("2026-08-07T16:32:23Z"), intent: "billing question", user_chars: 17, reply_chars: 345, reply_ms: 1640, answer_kind: "fallback, no match" }, { id: 242, conversation_id: 79, exchange_no: 2, asked_at: new Date("2026-06-22T11:38:02Z"), intent: "skip a delivery", user_chars: 28, reply_chars: 247, reply_ms: 529, answer_kind: "answered" }, { id: 243, conversation_id: 68, exchange_no: 3, asked_at: new Date("2026-08-27T11:59:59Z"), intent: "where is my box", user_chars: 41, reply_chars: 243, reply_ms: 328, answer_kind: "asked a clarifying question" }, { id: 244, conversation_id: 71, exchange_no: 3, asked_at: new Date("2026-06-09T20:36:59Z"), intent: "skip a delivery", user_chars: 108, reply_chars: 330, reply_ms: 4606, answer_kind: "answered" }, { id: 245, conversation_id: 15, exchange_no: 2, asked_at: new Date("2026-07-07T11:43:00Z"), intent: "cancel subscription", user_chars: 199, reply_chars: 358, reply_ms: 1937, answer_kind: "answered" }, { id: 246, conversation_id: 134, exchange_no: 2, asked_at: new Date("2026-06-09T14:58:32Z"), intent: "change address", user_chars: 139, reply_chars: 461, reply_ms: 5679, answer_kind: "answered" }, { id: 247, conversation_id: 120, exchange_no: 2, asked_at: new Date("2026-07-13T06:11:25Z"), intent: "missing item", user_chars: 215, reply_chars: 683, reply_ms: 559, answer_kind: "answered" }, { id: 248, conversation_id: 38, exchange_no: 2, asked_at: new Date("2026-08-06T12:18:52Z"), intent: "billing question", user_chars: 13, reply_chars: 204, reply_ms: 311, answer_kind: "declined, out of scope" }, { id: 249, conversation_id: 166, exchange_no: 4, asked_at: new Date("2026-06-13T20:57:50Z"), intent: "cancel subscription", user_chars: 19, reply_chars: 412, reply_ms: 2522, answer_kind: "answered" }, { id: 250, conversation_id: 51, exchange_no: 2, asked_at: new Date("2026-08-12T20:40:09Z"), intent: "missing item", user_chars: 109, reply_chars: 611, reply_ms: 836, answer_kind: "answered" }, { id: 251, conversation_id: 152, exchange_no: 4, asked_at: new Date("2026-07-05T00:31:46Z"), intent: "billing question", user_chars: 61, reply_chars: 447, reply_ms: 4517, answer_kind: "answered" }, { id: 252, conversation_id: 141, exchange_no: 3, asked_at: new Date("2026-07-31T12:45:04Z"), intent: "other", user_chars: 17, reply_chars: 597, reply_ms: 932, answer_kind: "answered" }, { id: 253, conversation_id: 31, exchange_no: 4, asked_at: new Date("2026-08-15T13:56:31Z"), intent: "where is my box", user_chars: 9, reply_chars: 412, reply_ms: 5746, answer_kind: "answered" }, { id: 254, conversation_id: 68, exchange_no: 4, asked_at: new Date("2026-08-27T12:00:36Z"), intent: "other", user_chars: 199, reply_chars: 598, reply_ms: 1926, answer_kind: "answered" }, { id: 255, conversation_id: 65, exchange_no: 1, asked_at: new Date("2026-06-22T09:46:11Z"), intent: "other", user_chars: 227, reply_chars: 332, reply_ms: 1311, answer_kind: "asked a clarifying question" }, { id: 256, conversation_id: 97, exchange_no: 1, asked_at: new Date("2026-07-12T18:09:25Z"), intent: "cancel subscription", user_chars: 106, reply_chars: 284, reply_ms: 3324, answer_kind: "answered" }, { id: 257, conversation_id: 4, exchange_no: 2, asked_at: new Date("2026-08-03T21:43:47Z"), intent: "skip a delivery", user_chars: 56, reply_chars: 388, reply_ms: 2101, answer_kind: "answered" }, { id: 258, conversation_id: 93, exchange_no: 1, asked_at: new Date("2026-08-24T18:48:29Z"), intent: "where is my box", user_chars: 58, reply_chars: 616, reply_ms: 1915, answer_kind: "answered" }, { id: 259, conversation_id: 17, exchange_no: 3, asked_at: new Date("2026-07-15T20:37:15Z"), intent: "billing question", user_chars: 80, reply_chars: 660, reply_ms: 1796, answer_kind: "asked a clarifying question" }, { id: 260, conversation_id: 52, exchange_no: 2, asked_at: new Date("2026-08-09T19:31:14Z"), intent: "other", user_chars: 19, reply_chars: 501, reply_ms: 1685, answer_kind: "answered" }, { id: 261, conversation_id: 52, exchange_no: 3, asked_at: new Date("2026-08-09T19:31:45Z"), intent: "billing question", user_chars: 215, reply_chars: 364, reply_ms: 2383, answer_kind: "asked a clarifying question" }, { id: 262, conversation_id: 153, exchange_no: 2, asked_at: new Date("2026-07-15T16:21:14Z"), intent: "missing item", user_chars: 68, reply_chars: 417, reply_ms: 308, answer_kind: "answered" }, { id: 263, conversation_id: 168, exchange_no: 2, asked_at: new Date("2026-07-07T02:35:32Z"), intent: "recipe question", user_chars: 119, reply_chars: 685, reply_ms: 1035, answer_kind: "answered" }, { id: 264, conversation_id: 18, exchange_no: 1, asked_at: new Date("2026-06-05T14:18:09Z"), intent: "where is my box", user_chars: 223, reply_chars: 482, reply_ms: 5393, answer_kind: "declined, out of scope" }, { id: 265, conversation_id: 138, exchange_no: 2, asked_at: new Date("2026-06-16T20:13:26Z"), intent: "where is my box", user_chars: 8, reply_chars: 388, reply_ms: 5286, answer_kind: "answered" }, { id: 266, conversation_id: 165, exchange_no: 2, asked_at: new Date("2026-07-06T15:32:12Z"), intent: "skip a delivery", user_chars: 12, reply_chars: 475, reply_ms: 2038, answer_kind: "answered" }, { id: 267, conversation_id: 120, exchange_no: 3, asked_at: new Date("2026-07-13T06:11:56Z"), intent: "billing question", user_chars: 176, reply_chars: 539, reply_ms: 1361, answer_kind: "asked a clarifying question" }, { id: 268, conversation_id: 74, exchange_no: 4, asked_at: new Date("2026-08-30T19:42:45Z"), intent: "billing question", user_chars: 206, reply_chars: 606, reply_ms: 1840, answer_kind: "answered" }, { id: 269, conversation_id: 56, exchange_no: 2, asked_at: new Date("2026-07-10T10:06:21Z"), intent: "where is my box", user_chars: 29, reply_chars: 439, reply_ms: 419, answer_kind: "fallback, no match" }, { id: 270, conversation_id: 114, exchange_no: 4, asked_at: new Date("2026-06-10T22:05:52Z"), intent: "other", user_chars: 79, reply_chars: 632, reply_ms: 1095, answer_kind: "answered" }, { id: 271, conversation_id: 165, exchange_no: 3, asked_at: new Date("2026-07-06T15:33:37Z"), intent: "cancel subscription", user_chars: 20, reply_chars: 422, reply_ms: 5084, answer_kind: "answered" }, { id: 272, conversation_id: 8, exchange_no: 4, asked_at: new Date("2026-06-14T19:59:39Z"), intent: "cancel subscription", user_chars: 74, reply_chars: 618, reply_ms: 311, answer_kind: "answered" }, { id: 273, conversation_id: 119, exchange_no: 2, asked_at: new Date("2026-08-19T19:59:15Z"), intent: "recipe question", user_chars: 97, reply_chars: 557, reply_ms: 4310, answer_kind: "answered" }, { id: 274, conversation_id: 110, exchange_no: 3, asked_at: new Date("2026-07-09T14:56:46Z"), intent: "billing question", user_chars: 169, reply_chars: 555, reply_ms: 3553, answer_kind: "answered" }, { id: 275, conversation_id: 35, exchange_no: 3, asked_at: new Date("2026-08-08T21:23:33Z"), intent: "skip a delivery", user_chars: 175, reply_chars: 343, reply_ms: 3287, answer_kind: "answered" }, { id: 276, conversation_id: 161, exchange_no: 3, asked_at: new Date("2026-07-25T17:23:47Z"), intent: "skip a delivery", user_chars: 146, reply_chars: 430, reply_ms: 1516, answer_kind: "answered" }, { id: 277, conversation_id: 1, exchange_no: 2, asked_at: new Date("2026-06-04T10:38:22Z"), intent: "skip a delivery", user_chars: 82, reply_chars: 643, reply_ms: 310, answer_kind: "answered" }, { id: 278, conversation_id: 70, exchange_no: 1, asked_at: new Date("2026-06-11T17:54:24Z"), intent: "skip a delivery", user_chars: 163, reply_chars: 459, reply_ms: 1590, answer_kind: "declined, out of scope" }, { id: 279, conversation_id: 126, exchange_no: 3, asked_at: new Date("2026-06-30T18:48:27Z"), intent: "where is my box", user_chars: 108, reply_chars: 675, reply_ms: 776, answer_kind: "declined, out of scope" }, { id: 280, conversation_id: 129, exchange_no: 2, asked_at: new Date("2026-08-10T14:51:03Z"), intent: "billing question", user_chars: 162, reply_chars: 303, reply_ms: 3136, answer_kind: "asked a clarifying question" }, { id: 281, conversation_id: 56, exchange_no: 3, asked_at: new Date("2026-07-10T10:07:25Z"), intent: "where is my box", user_chars: 76, reply_chars: 410, reply_ms: 354, answer_kind: "answered" }, { id: 282, conversation_id: 14, exchange_no: 3, asked_at: new Date("2026-06-13T20:33:38Z"), intent: "billing question", user_chars: 85, reply_chars: 580, reply_ms: 3467, answer_kind: "answered" }, { id: 283, conversation_id: 160, exchange_no: 2, asked_at: new Date("2026-07-18T12:43:55Z"), intent: "skip a delivery", user_chars: 155, reply_chars: 577, reply_ms: 1805, answer_kind: "answered" }, { id: 284, conversation_id: 167, exchange_no: 3, asked_at: new Date("2026-08-08T21:08:29Z"), intent: "where is my box", user_chars: 114, reply_chars: 315, reply_ms: 556, answer_kind: "answered" }, { id: 285, conversation_id: 123, exchange_no: 1, asked_at: new Date("2026-06-24T18:07:58Z"), intent: "where is my box", user_chars: 32, reply_chars: 382, reply_ms: 5548, answer_kind: "answered" }, { id: 286, conversation_id: 26, exchange_no: 2, asked_at: new Date("2026-07-16T15:53:14Z"), intent: "recipe question", user_chars: 191, reply_chars: 278, reply_ms: 5918, answer_kind: "answered" }, { id: 287, conversation_id: 3, exchange_no: 4, asked_at: new Date("2026-06-18T21:07:25Z"), intent: "where is my box", user_chars: 158, reply_chars: 475, reply_ms: 2506, answer_kind: "declined, out of scope" }, { id: 288, conversation_id: 83, exchange_no: 3, asked_at: new Date("2026-06-28T08:35:07Z"), intent: "billing question", user_chars: 201, reply_chars: 387, reply_ms: 598, answer_kind: "answered" }, { id: 289, conversation_id: 133, exchange_no: 3, asked_at: new Date("2026-07-14T12:21:22Z"), intent: "change address", user_chars: 10, reply_chars: 392, reply_ms: 3855, answer_kind: "asked a clarifying question" }, { id: 290, conversation_id: 76, exchange_no: 3, asked_at: new Date("2026-07-21T17:34:40Z"), intent: "billing question", user_chars: 23, reply_chars: 475, reply_ms: 304, answer_kind: "answered" }, { id: 291, conversation_id: 24, exchange_no: 2, asked_at: new Date("2026-06-30T09:46:26Z"), intent: "where is my box", user_chars: 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31, reply_chars: 599, reply_ms: 3029, answer_kind: "answered" }, { id: 302, conversation_id: 111, exchange_no: 2, asked_at: new Date("2026-07-07T21:55:45Z"), intent: "other", user_chars: 195, reply_chars: 444, reply_ms: 493, answer_kind: "answered" }, { id: 303, conversation_id: 125, exchange_no: 2, asked_at: new Date("2026-06-29T13:10:47Z"), intent: "billing question", user_chars: 85, reply_chars: 348, reply_ms: 1077, answer_kind: "answered" }, { id: 304, conversation_id: 146, exchange_no: 4, asked_at: new Date("2026-08-04T08:51:05Z"), intent: "where is my box", user_chars: 11, reply_chars: 515, reply_ms: 333, answer_kind: "answered" }, { id: 305, conversation_id: 19, exchange_no: 2, asked_at: new Date("2026-07-31T20:47:13Z"), intent: "cancel subscription", user_chars: 18, reply_chars: 596, reply_ms: 735, answer_kind: "answered" }, { id: 306, conversation_id: 168, exchange_no: 4, asked_at: new Date("2026-07-07T02:37:59Z"), intent: "where is my box", user_chars: 33, reply_chars: 322, reply_ms: 557, answer_kind: "answered" }, { id: 307, conversation_id: 123, exchange_no: 2, asked_at: new Date("2026-06-24T18:08:52Z"), intent: "where is my box", user_chars: 156, reply_chars: 710, reply_ms: 301, answer_kind: "asked a clarifying question" }, { id: 308, conversation_id: 117, exchange_no: 3, asked_at: new Date("2026-08-03T12:00:49Z"), intent: "cancel subscription", user_chars: 57, reply_chars: 524, reply_ms: 2393, answer_kind: "answered" }, { id: 309, conversation_id: 95, exchange_no: 1, asked_at: new Date("2026-06-02T16:42:38Z"), intent: "missing item", user_chars: 25, reply_chars: 632, reply_ms: 3261, answer_kind: "answered" }, { id: 310, conversation_id: 26, exchange_no: 3, asked_at: new Date("2026-07-16T15:54:34Z"), intent: "billing question", user_chars: 99, reply_chars: 629, reply_ms: 5883, answer_kind: "asked a clarifying question" }, { id: 311, conversation_id: 66, exchange_no: 3, asked_at: new Date("2026-07-04T15:43:15Z"), intent: "recipe question", user_chars: 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reply_chars: 508, reply_ms: 2783, answer_kind: "answered" }, { id: 317, conversation_id: 30, exchange_no: 3, asked_at: new Date("2026-08-24T17:29:42Z"), intent: "billing question", user_chars: 30, reply_chars: 372, reply_ms: 4908, answer_kind: "answered" }, { id: 318, conversation_id: 76, exchange_no: 4, asked_at: new Date("2026-07-21T17:35:35Z"), intent: "recipe question", user_chars: 101, reply_chars: 333, reply_ms: 899, answer_kind: "answered" }, { id: 319, conversation_id: 22, exchange_no: 1, asked_at: new Date("2026-07-23T20:27:25Z"), intent: "recipe question", user_chars: 169, reply_chars: 320, reply_ms: 334, answer_kind: "answered" }, { id: 320, conversation_id: 150, exchange_no: 1, asked_at: new Date("2026-06-13T07:05:40Z"), intent: "recipe question", user_chars: 23, reply_chars: 341, reply_ms: 2197, answer_kind: "answered" }, { id: 321, conversation_id: 145, exchange_no: 1, asked_at: new Date("2026-07-04T12:22:49Z"), intent: "cancel subscription", user_chars: 28, reply_chars: 373, reply_ms: 5307, answer_kind: "answered" }, { id: 322, conversation_id: 67, exchange_no: 4, asked_at: new Date("2026-07-21T08:08:07Z"), intent: "missing item", user_chars: 180, reply_chars: 283, reply_ms: 3826, answer_kind: "declined, out of scope" }, { id: 323, conversation_id: 124, exchange_no: 3, asked_at: new Date("2026-07-29T08:46:02Z"), intent: "billing question", user_chars: 23, reply_chars: 617, reply_ms: 4775, answer_kind: "declined, out of scope" }, { id: 324, conversation_id: 61, exchange_no: 2, asked_at: new Date("2026-08-16T19:15:01Z"), intent: "other", user_chars: 25, reply_chars: 375, reply_ms: 2602, answer_kind: "answered" }, { id: 325, conversation_id: 51, exchange_no: 3, asked_at: new Date("2026-08-12T20:41:03Z"), intent: "missing item", user_chars: 111, reply_chars: 205, reply_ms: 567, answer_kind: "answered" }, { id: 326, conversation_id: 109, exchange_no: 1, asked_at: new Date("2026-06-04T22:53:42Z"), intent: "where is my box", user_chars: 11, reply_chars: 589, reply_ms: 3749, answer_kind: "fallback, no match" }, { id: 327, conversation_id: 144, exchange_no: 1, asked_at: new Date("2026-07-12T23:52:58Z"), intent: "where is my box", user_chars: 10, reply_chars: 557, reply_ms: 1631, answer_kind: "answered" }, { id: 328, conversation_id: 70, exchange_no: 2, asked_at: new Date("2026-06-11T17:55:16Z"), intent: "where is my box", user_chars: 10, reply_chars: 493, reply_ms: 422, answer_kind: "declined, out of scope" }, { id: 329, conversation_id: 9, exchange_no: 2, asked_at: new Date("2026-06-09T15:03:27Z"), intent: "where is my box", user_chars: 191, reply_chars: 389, reply_ms: 311, answer_kind: "answered" }, { id: 330, conversation_id: 64, exchange_no: 3, asked_at: new Date("2026-08-16T12:08:12Z"), intent: "billing question", user_chars: 159, reply_chars: 372, reply_ms: 374, answer_kind: "fallback, no match" }, { id: 331, conversation_id: 78, exchange_no: 2, asked_at: new Date("2026-06-02T20:55:33Z"), intent: "where is my box", user_chars: 115, 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answer_kind: "fallback, no match" }, { id: 432, conversation_id: 93, exchange_no: 2, asked_at: new Date("2026-08-24T18:50:17Z"), intent: "billing question", user_chars: 134, reply_chars: 443, reply_ms: 1455, answer_kind: "answered" }, { id: 433, conversation_id: 46, exchange_no: 2, asked_at: new Date("2026-07-16T19:58:56Z"), intent: "change address", user_chars: 108, reply_chars: 473, reply_ms: 848, answer_kind: "answered" }, { id: 434, conversation_id: 156, exchange_no: 4, asked_at: new Date("2026-08-19T12:12:32Z"), intent: "skip a delivery", user_chars: 175, reply_chars: 343, reply_ms: 5100, answer_kind: "answered" }, { id: 435, conversation_id: 96, exchange_no: 4, asked_at: new Date("2026-07-10T09:33:52Z"), intent: "billing question", user_chars: 13, reply_chars: 379, reply_ms: 1609, answer_kind: "answered" }, { id: 436, conversation_id: 41, exchange_no: 4, asked_at: new Date("2026-08-08T11:58:55Z"), intent: "where is my box", user_chars: 151, reply_chars: 483, reply_ms: 2406, answer_kind: "fallback, no match" }, { id: 437, conversation_id: 50, exchange_no: 4, asked_at: new Date("2026-08-08T22:20:35Z"), intent: "billing question", user_chars: 29, reply_chars: 785, reply_ms: 3896, answer_kind: "answered" }, { id: 438, conversation_id: 97, exchange_no: 2, asked_at: new Date("2026-07-12T18:11:10Z"), intent: "where is my box", user_chars: 198, reply_chars: 392, reply_ms: 303, answer_kind: "answered" }, { id: 439, conversation_id: 99, exchange_no: 4, asked_at: new Date("2026-07-07T08:31:40Z"), intent: "billing question", user_chars: 231, reply_chars: 609, reply_ms: 5143, answer_kind: "answered" }, { id: 440, conversation_id: 151, exchange_no: 4, asked_at: new Date("2026-08-03T20:41:46Z"), intent: "change address", user_chars: 65, reply_chars: 324, reply_ms: 1057, answer_kind: "answered" }, { id: 441, conversation_id: 150, exchange_no: 2, asked_at: new Date("2026-06-13T07:06:16Z"), intent: "cancel subscription", user_chars: 28, reply_chars: 598, reply_ms: 1105, answer_kind: "answered" }, { id: 442, conversation_id: 16, exchange_no: 4, asked_at: new Date("2026-06-15T17:59:19Z"), intent: "skip a delivery", user_chars: 129, reply_chars: 528, reply_ms: 320, answer_kind: "asked a clarifying question" }, { id: 443, conversation_id: 1, exchange_no: 4, asked_at: new Date("2026-06-04T10:39:48Z"), intent: "billing question", user_chars: 102, reply_chars: 621, reply_ms: 3130, answer_kind: "fallback, no match" }, { id: 444, conversation_id: 80, exchange_no: 4, asked_at: new Date("2026-07-21T15:17:53Z"), intent: "cancel subscription", user_chars: 18, reply_chars: 525, reply_ms: 339, answer_kind: "answered" }, { id: 445, conversation_id: 115, exchange_no: 3, asked_at: new Date("2026-08-16T10:19:54Z"), intent: "other", user_chars: 166, reply_chars: 583, reply_ms: 623, answer_kind: "answered" }, { id: 446, conversation_id: 149, exchange_no: 1, asked_at: new Date("2026-07-12T13:56:21Z"), intent: "where is my box", user_chars: 48, reply_chars: 366, reply_ms: 695, answer_kind: "answered" }, { id: 447, conversation_id: 10, exchange_no: 3, asked_at: new Date("2026-08-25T17:59:44Z"), intent: "where is my box", user_chars: 22, reply_chars: 559, reply_ms: 2989, answer_kind: "answered" }, { id: 448, conversation_id: 125, exchange_no: 4, asked_at: new Date("2026-06-29T13:13:33Z"), intent: "where is my box", user_chars: 230, reply_chars: 341, reply_ms: 1066, answer_kind: "answered" }, { id: 449, conversation_id: 72, exchange_no: 3, asked_at: new Date("2026-08-19T13:52:25Z"), intent: "change address", user_chars: 31, reply_chars: 685, reply_ms: 1539, answer_kind: "answered" }, { id: 450, conversation_id: 121, exchange_no: 3, asked_at: new Date("2026-07-08T06:28:01Z"), intent: "where is my box", user_chars: 18, reply_chars: 495, reply_ms: 5428, answer_kind: "answered" }, { id: 451, conversation_id: 42, exchange_no: 4, asked_at: new Date("2026-06-15T23:46:50Z"), intent: "change address", user_chars: 30, reply_chars: 547, reply_ms: 720, answer_kind: "answered" }, { id: 452, conversation_id: 153, exchange_no: 3, asked_at: new Date("2026-07-15T16:21:40Z"), intent: "where is my box", user_chars: 94, reply_chars: 418, reply_ms: 338, answer_kind: "answered" }, { id: 453, conversation_id: 159, exchange_no: 4, asked_at: new Date("2026-06-24T13:50:18Z"), intent: "where is my box", user_chars: 161, reply_chars: 347, reply_ms: 578, answer_kind: "answered" }, { id: 454, conversation_id: 95, exchange_no: 2, asked_at: new Date("2026-06-02T16:43:57Z"), intent: "where is my box", user_chars: 129, reply_chars: 266, reply_ms: 2196, answer_kind: "asked a clarifying question" }, { id: 455, conversation_id: 39, exchange_no: 4, asked_at: new Date("2026-06-12T17:31:47Z"), intent: "where is my box", user_chars: 222, reply_chars: 466, reply_ms: 5206, answer_kind: "fallback, no match" }, { id: 456, conversation_id: 91, exchange_no: 2, asked_at: new Date("2026-08-14T10:21:34Z"), intent: "skip a delivery", user_chars: 17, reply_chars: 304, reply_ms: 324, answer_kind: "declined, out of scope" }, { id: 457, conversation_id: 163, exchange_no: 2, asked_at: new Date("2026-06-25T19:45:09Z"), intent: "other", user_chars: 67, reply_chars: 415, reply_ms: 2316, answer_kind: "asked a clarifying question" }, { id: 458, conversation_id: 136, exchange_no: 3, asked_at: new Date("2026-06-25T20:52:37Z"), intent: "skip a delivery", user_chars: 176, reply_chars: 275, reply_ms: 2154, answer_kind: "asked a clarifying question" }, { id: 459, conversation_id: 77, exchange_no: 3, asked_at: new Date("2026-08-28T20:28:17Z"), intent: "change address", user_chars: 74, reply_chars: 317, reply_ms: 1438, answer_kind: "answered" }, { id: 460, conversation_id: 29, exchange_no: 2, asked_at: new Date("2026-06-16T17:52:59Z"), intent: "where is my box", user_chars: 38, reply_chars: 472, reply_ms: 300, answer_kind: "answered" }, { id: 461, conversation_id: 133, exchange_no: 4, asked_at: new Date("2026-07-14T12:23:00Z"), intent: "billing question", user_chars: 48, reply_chars: 675, reply_ms: 850, answer_kind: "answered" }, ], }); await prisma.feedback.createMany({ data: [ { id: 1, exchange_id: 141, conversation_id: 79, left_at: new Date("2026-06-22T12:32:32Z"), thumb: "up", reason: null }, { id: 2, exchange_id: 208, conversation_id: 80, left_at: new Date("2026-07-21T15:40:15Z"), thumb: "down", reason: "too slow" }, { id: 3, exchange_id: 431, conversation_id: 2, left_at: new Date("2026-06-18T00:38:22Z"), thumb: "up", reason: null }, { id: 4, exchange_id: 232, conversation_id: 58, left_at: new Date("2026-08-01T12:57:03Z"), thumb: "up", reason: null }, { id: 5, exchange_id: 71, conversation_id: 64, left_at: new Date("2026-08-16T12:57:57Z"), thumb: "up", reason: null }, { id: 6, exchange_id: 269, conversation_id: 56, left_at: new Date("2026-07-10T10:19:30Z"), thumb: "down", reason: "too slow" }, { id: 7, exchange_id: 176, conversation_id: 11, left_at: new Date("2026-07-26T18:41:19Z"), thumb: "up", reason: null }, { id: 8, exchange_id: 57, conversation_id: 88, left_at: new Date("2026-08-07T17:18:41Z"), thumb: "down", reason: "too slow" }, { id: 9, exchange_id: 422, conversation_id: 127, left_at: new Date("2026-08-15T23:29:59Z"), thumb: "down", reason: "did not understand me" }, { id: 10, exchange_id: 186, conversation_id: 76, left_at: new Date("2026-07-21T18:29:19Z"), thumb: "up", reason: null }, { id: 11, exchange_id: 306, conversation_id: 168, left_at: new Date("2026-07-07T02:42:45Z"), thumb: "up", reason: null }, { id: 12, exchange_id: 243, conversation_id: 68, left_at: new Date("2026-08-27T12:46:49Z"), thumb: "down", reason: "wanted a person" }, { id: 13, exchange_id: 451, conversation_id: 42, left_at: new Date("2026-06-16T00:02:50Z"), thumb: "up", reason: null }, { id: 14, exchange_id: 211, conversation_id: 121, left_at: new Date("2026-07-08T06:47:10Z"), thumb: "down", reason: "wanted a person" }, { id: 15, exchange_id: 437, conversation_id: 50, left_at: new Date("2026-08-08T22:56:56Z"), thumb: "up", reason: null }, { id: 16, exchange_id: 358, conversation_id: 112, left_at: new Date("2026-07-18T19:04:43Z"), thumb: "up", reason: null }, { id: 17, exchange_id: 95, conversation_id: 43, left_at: new Date("2026-08-16T21:51:45Z"), thumb: "up", reason: null }, { id: 18, exchange_id: 37, conversation_id: 96, left_at: new Date("2026-07-10T09:45:04Z"), thumb: "up", reason: null }, { id: 19, exchange_id: 450, conversation_id: 121, left_at: new Date("2026-07-08T06:50:22Z"), thumb: "up", reason: null }, { id: 20, exchange_id: 148, conversation_id: 140, left_at: new Date("2026-07-18T16:48:30Z"), thumb: "down", reason: "wanted a person" }, { id: 21, exchange_id: 355, conversation_id: 159, left_at: new Date("2026-06-24T14:37:31Z"), thumb: "down", reason: "too slow" }, { id: 22, exchange_id: 189, conversation_id: 32, left_at: new Date("2026-07-28T22:02:44Z"), thumb: "up", reason: null }, { id: 23, exchange_id: 246, conversation_id: 134, left_at: new Date("2026-06-09T15:14:43Z"), thumb: "down", reason: "wrong answer" }, { id: 24, exchange_id: 90, conversation_id: 81, left_at: new Date("2026-08-21T20:59:05Z"), thumb: "up", reason: null }, { id: 25, exchange_id: 360, conversation_id: 145, left_at: new Date("2026-07-04T12:31:25Z"), thumb: "down", reason: "did not understand me" }, { id: 26, exchange_id: 93, conversation_id: 58, left_at: new Date("2026-08-01T12:11:48Z"), thumb: "up", reason: null }, { id: 27, exchange_id: 267, conversation_id: 120, left_at: new Date("2026-07-13T06:36:28Z"), thumb: "down", reason: "wrong answer" }, { id: 28, exchange_id: 188, conversation_id: 103, left_at: new Date("2026-08-08T14:12:45Z"), thumb: "down", reason: "too slow" }, { id: 29, exchange_id: 184, conversation_id: 77, left_at: new Date("2026-08-28T20:43:09Z"), thumb: "up", reason: null }, { id: 30, exchange_id: 381, conversation_id: 128, left_at: new Date("2026-07-06T21:59:53Z"), thumb: "down", reason: "wanted a person" }, { id: 31, exchange_id: 397, conversation_id: 138, left_at: new Date("2026-06-16T20:50:41Z"), thumb: "up", reason: null }, { id: 32, exchange_id: 387, conversation_id: 132, left_at: new Date("2026-08-16T14:01:22Z"), thumb: "up", reason: null }, { id: 33, exchange_id: 41, conversation_id: 76, left_at: new Date("2026-07-21T18:14:59Z"), thumb: "down", reason: "wanted a person" }, { id: 34, exchange_id: 454, conversation_id: 95, left_at: new Date("2026-06-02T17:23:28Z"), thumb: "up", reason: null }, { id: 35, exchange_id: 363, conversation_id: 73, left_at: new Date("2026-08-16T16:57:19Z"), thumb: "down", reason: "wrong answer" }, { id: 36, exchange_id: 119, conversation_id: 45, left_at: new Date("2026-06-23T13:52:19Z"), thumb: "down", reason: "wanted a person" }, { id: 37, exchange_id: 326, conversation_id: 109, left_at: new Date("2026-06-04T23:21:02Z"), thumb: "down", reason: "wanted a person" }, { id: 38, exchange_id: 142, conversation_id: 50, left_at: new Date("2026-08-08T22:30:58Z"), thumb: "up", reason: null }, { id: 39, exchange_id: 218, conversation_id: 53, left_at: new Date("2026-08-27T10:44:22Z"), thumb: "up", reason: null }, { id: 40, exchange_id: 426, conversation_id: 141, left_at: new Date("2026-07-31T13:14:58Z"), thumb: "up", reason: null }, { id: 41, exchange_id: 178, conversation_id: 41, left_at: new Date("2026-08-08T12:35:13Z"), thumb: "up", reason: null }, { id: 42, exchange_id: 228, conversation_id: 48, left_at: new Date("2026-07-18T10:32:34Z"), thumb: "up", reason: null }, { id: 43, exchange_id: 116, conversation_id: 10, left_at: new Date("2026-08-25T18:08:31Z"), thumb: "up", reason: null }, { id: 44, exchange_id: 304, conversation_id: 146, left_at: new Date("2026-08-04T09:12:35Z"), thumb: "down", reason: "wrong answer" }, { id: 45, exchange_id: 264, conversation_id: 18, left_at: new Date("2026-06-05T14:19:15Z"), thumb: "down", reason: "wrong answer" }, { id: 46, exchange_id: 66, conversation_id: 74, left_at: new Date("2026-08-30T19:54:55Z"), thumb: "up", reason: null }, { id: 47, exchange_id: 113, conversation_id: 25, left_at: new Date("2026-08-07T21:58:31Z"), thumb: "up", reason: null }, { id: 48, exchange_id: 361, conversation_id: 137, left_at: new Date("2026-07-18T14:34:35Z"), thumb: "down", reason: "wrong answer" }, { id: 49, exchange_id: 378, conversation_id: 127, left_at: new Date("2026-08-16T00:19:16Z"), thumb: "down", reason: "wrong answer" }, { id: 50, exchange_id: 183, conversation_id: 156, left_at: new Date("2026-08-19T12:18:26Z"), thumb: "up", reason: null }, { id: 51, exchange_id: 237, conversation_id: 5, left_at: new Date("2026-07-19T14:53:27Z"), thumb: "up", reason: null }, { id: 52, exchange_id: 316, conversation_id: 71, left_at: new Date("2026-06-09T20:50:56Z"), thumb: "down", reason: "wrong answer" }, { id: 53, exchange_id: 205, conversation_id: 69, left_at: new Date("2026-07-17T20:40:40Z"), thumb: "up", reason: null }, { id: 54, exchange_id: 80, conversation_id: 23, left_at: new Date("2026-06-22T11:35:23Z"), thumb: "down", reason: "wrong answer" }, { id: 55, exchange_id: 458, conversation_id: 136, left_at: new Date("2026-06-25T21:52:04Z"), thumb: "up", reason: null }, { id: 56, exchange_id: 104, conversation_id: 60, left_at: new Date("2026-07-18T13:14:49Z"), thumb: "up", reason: null }, { id: 57, exchange_id: 59, conversation_id: 55, left_at: new Date("2026-08-06T22:40:50Z"), thumb: "down", reason: "too slow" }, { id: 58, exchange_id: 457, conversation_id: 163, left_at: new Date("2026-06-25T20:07:41Z"), thumb: "up", reason: null }, { id: 59, exchange_id: 44, conversation_id: 16, left_at: new Date("2026-06-15T18:19:09Z"), thumb: "down", reason: "wrong answer" }, { id: 60, exchange_id: 137, conversation_id: 151, left_at: new Date("2026-08-03T21:04:23Z"), thumb: "up", reason: null }, { id: 61, exchange_id: 86, conversation_id: 6, left_at: new Date("2026-06-11T17:43:22Z"), thumb: "up", reason: null }, { id: 62, exchange_id: 314, conversation_id: 56, left_at: new Date("2026-07-10T10:19:56Z"), thumb: "up", reason: null }, { id: 63, exchange_id: 151, conversation_id: 153, left_at: new Date("2026-07-15T17:08:29Z"), thumb: "up", reason: null }, { id: 64, exchange_id: 413, conversation_id: 96, left_at: new Date("2026-07-10T09:59:08Z"), thumb: "up", reason: null }, { id: 65, exchange_id: 125, conversation_id: 118, left_at: new Date("2026-08-01T19:17:53Z"), thumb: "down", reason: "did not understand me" }, { id: 66, exchange_id: 76, conversation_id: 142, left_at: new Date("2026-06-19T11:41:55Z"), thumb: "up", reason: null }, { id: 67, exchange_id: 436, conversation_id: 41, left_at: new Date("2026-08-08T12:39:04Z"), thumb: "up", reason: null }, { id: 68, exchange_id: 63, conversation_id: 137, left_at: new Date("2026-07-18T15:12:50Z"), thumb: "down", reason: "wrong answer" }, { id: 69, exchange_id: 32, conversation_id: 24, left_at: new Date("2026-06-30T10:32:19Z"), thumb: "up", reason: null }, { id: 70, exchange_id: 281, conversation_id: 56, left_at: new Date("2026-07-10T10:48:04Z"), thumb: "up", reason: null }, { id: 71, exchange_id: 440, conversation_id: 151, left_at: new Date("2026-08-03T21:00:35Z"), thumb: "up", reason: null }, { id: 72, exchange_id: 455, conversation_id: 39, left_at: new Date("2026-06-12T18:18:33Z"), thumb: "down", reason: "too slow" }, { id: 73, exchange_id: 27, conversation_id: 89, left_at: new Date("2026-08-28T22:46:46Z"), thumb: "down", reason: "too slow" }, { id: 74, exchange_id: 284, conversation_id: 167, left_at: new Date("2026-08-08T21:31:22Z"), thumb: "up", reason: null }, { id: 75, exchange_id: 441, conversation_id: 150, left_at: new Date("2026-06-13T07:25:25Z"), thumb: "down", reason: "wanted a person" }, { id: 76, exchange_id: 423, conversation_id: 17, left_at: new Date("2026-07-15T21:07:03Z"), thumb: "up", reason: null }, { id: 77, exchange_id: 429, conversation_id: 108, left_at: new Date("2026-07-12T16:19:46Z"), thumb: "down", reason: "did not understand me" }, { id: 78, exchange_id: 354, conversation_id: 99, left_at: new Date("2026-07-07T08:41:59Z"), thumb: "up", reason: null }, { id: 79, exchange_id: 242, conversation_id: 79, left_at: new Date("2026-06-22T12:15:46Z"), thumb: "up", reason: null }, { id: 80, exchange_id: 106, conversation_id: 12, left_at: new Date("2026-08-13T15:41:54Z"), thumb: "up", reason: null }, { id: 81, exchange_id: 328, conversation_id: 70, left_at: new Date("2026-06-11T18:51:28Z"), thumb: "up", reason: null }, { id: 82, exchange_id: 260, conversation_id: 52, left_at: new Date("2026-08-09T20:24:10Z"), thumb: "up", reason: null }, { id: 83, exchange_id: 401, conversation_id: 125, left_at: new Date("2026-06-29T13:52:12Z"), thumb: "up", reason: null }, { id: 84, exchange_id: 123, conversation_id: 74, left_at: new Date("2026-08-30T19:42:32Z"), thumb: "down", reason: "wrong answer" }, { id: 85, exchange_id: 4, conversation_id: 26, left_at: new Date("2026-07-16T16:49:37Z"), thumb: "up", reason: null }, { id: 86, exchange_id: 335, conversation_id: 99, left_at: new Date("2026-07-07T09:28:21Z"), thumb: "up", reason: null }, { id: 87, exchange_id: 165, conversation_id: 66, left_at: new Date("2026-07-04T16:28:07Z"), thumb: "down", reason: "wanted a person" }, { id: 88, exchange_id: 2, conversation_id: 60, left_at: new Date("2026-07-18T12:51:58Z"), thumb: "down", reason: "too slow" }, { id: 89, exchange_id: 210, conversation_id: 73, left_at: new Date("2026-08-16T17:18:19Z"), thumb: "down", reason: "wanted a person" }, { id: 90, exchange_id: 323, conversation_id: 124, left_at: new Date("2026-07-29T09:27:33Z"), thumb: "down", reason: "wrong answer" }, { id: 91, exchange_id: 109, conversation_id: 115, left_at: new Date("2026-08-16T10:27:47Z"), thumb: "down", reason: "wanted a person" }, { id: 92, exchange_id: 62, conversation_id: 158, left_at: new Date("2026-08-17T21:26:28Z"), thumb: "down", reason: "wrong answer" }, { id: 93, exchange_id: 20, conversation_id: 30, left_at: new Date("2026-08-24T18:22:41Z"), thumb: "up", reason: null }, { id: 94, exchange_id: 256, conversation_id: 97, left_at: new Date("2026-07-12T18:57:27Z"), thumb: "up", reason: null }, { id: 95, exchange_id: 393, conversation_id: 75, left_at: new Date("2026-07-28T07:57:27Z"), thumb: "up", reason: null }, { id: 96, exchange_id: 292, conversation_id: 82, left_at: new Date("2026-06-22T16:26:38Z"), thumb: "up", reason: null }, { id: 97, exchange_id: 100, conversation_id: 87, left_at: new Date("2026-07-08T14:51:51Z"), thumb: "up", reason: null }, { id: 98, exchange_id: 19, conversation_id: 168, left_at: new Date("2026-07-07T02:43:38Z"), thumb: "up", reason: null }, { id: 99, exchange_id: 290, conversation_id: 76, left_at: new Date("2026-07-21T17:56:30Z"), thumb: "down", reason: "did not understand me" }, { id: 100, exchange_id: 73, conversation_id: 75, left_at: new Date("2026-07-28T08:01:49Z"), thumb: "up", reason: null }, ], }); await prisma.handoffs.createMany({ data: [ { id: 1, exchange_id: 252, conversation_id: 141, requested_at: new Date("2026-07-31T12:45:04Z"), reason: "customer asked for a person", wait_seconds: 1714, outcome: "resolved by agent", agent_id: 6, handle_minutes: 2 }, { id: 2, exchange_id: 430, conversation_id: 30, requested_at: new Date("2026-08-24T17:30:39Z"), reason: "account locked", wait_seconds: 739, outcome: "resolved by agent", agent_id: 7, handle_minutes: 35 }, { id: 3, exchange_id: 177, conversation_id: 9, requested_at: new Date("2026-06-09T15:02:52Z"), reason: "customer asked for a person", wait_seconds: 858, outcome: "resolved by agent", agent_id: 1, handle_minutes: 13 }, { id: 4, exchange_id: 32, conversation_id: 24, requested_at: new Date("2026-06-30T09:47:01Z"), reason: "customer asked for a person", wait_seconds: 1663, outcome: "resolved by agent", agent_id: 2, handle_minutes: 23 }, { id: 5, exchange_id: 105, conversation_id: 146, requested_at: new Date("2026-08-04T08:49:32Z"), reason: "customer asked for a person", wait_seconds: 277, outcome: "returned to bot", agent_id: 6, handle_minutes: null }, { id: 6, exchange_id: 203, conversation_id: 157, requested_at: new Date("2026-07-14T18:46:55Z"), reason: "food safety or allergy", wait_seconds: 1413, outcome: "abandoned in queue", agent_id: null, handle_minutes: null }, { id: 7, exchange_id: 51, conversation_id: 42, requested_at: new Date("2026-06-15T23:44:44Z"), reason: "delivery exception", wait_seconds: 861, outcome: "abandoned in queue", agent_id: null, handle_minutes: null }, { id: 8, exchange_id: 209, conversation_id: 12, requested_at: new Date("2026-08-13T14:55:49Z"), reason: "account locked", wait_seconds: 954, outcome: "resolved by agent", agent_id: 2, handle_minutes: 5 }, { id: 9, exchange_id: 325, conversation_id: 51, requested_at: new Date("2026-08-12T20:42:26Z"), reason: "customer asked for a person", wait_seconds: 18, outcome: "resolved by agent", agent_id: 1, handle_minutes: 3 }, { id: 10, exchange_id: 101, conversation_id: 35, requested_at: new Date("2026-08-08T21:22:07Z"), reason: "delivery exception", wait_seconds: 1147, outcome: "resolved by agent", agent_id: 6, handle_minutes: 8 }, { id: 11, exchange_id: 407, conversation_id: 116, requested_at: new Date("2026-07-23T20:49:22Z"), reason: "customer asked for a person", wait_seconds: 106, outcome: "resolved by agent", agent_id: 4, handle_minutes: 11 }, { id: 12, exchange_id: 192, conversation_id: 83, requested_at: new Date("2026-06-28T08:35:42Z"), reason: "customer asked for a person", wait_seconds: 497, outcome: "abandoned in queue", agent_id: null, handle_minutes: null }, { id: 13, exchange_id: 269, conversation_id: 56, requested_at: new Date("2026-07-10T10:06:38Z"), reason: "food safety or allergy", wait_seconds: 307, outcome: "abandoned in queue", agent_id: null, handle_minutes: null }, { id: 14, exchange_id: 214, conversation_id: 33, requested_at: new Date("2026-06-05T11:46:53Z"), reason: "food safety or allergy", wait_seconds: 678, outcome: "resolved by agent", agent_id: 6, handle_minutes: 34 }, { id: 15, exchange_id: 176, conversation_id: 11, requested_at: new Date("2026-07-26T18:20:41Z"), reason: "billing dispute", wait_seconds: 745, outcome: "abandoned in queue", agent_id: null, handle_minutes: null }, { id: 16, exchange_id: 418, conversation_id: 26, requested_at: new Date("2026-07-16T15:55:33Z"), reason: "delivery exception", wait_seconds: 465, outcome: "resolved by agent", agent_id: 3, handle_minutes: 3 }, { id: 17, exchange_id: 266, conversation_id: 165, requested_at: new Date("2026-07-06T15:33:01Z"), reason: "customer asked for a person", wait_seconds: 1324, outcome: "resolved by agent", agent_id: 7, handle_minutes: 12 }, { id: 18, exchange_id: 416, conversation_id: 2, requested_at: new Date("2026-06-18T00:36:42Z"), reason: "customer asked for a person", wait_seconds: 106, outcome: "returned to bot", agent_id: 7, handle_minutes: null }, { id: 19, exchange_id: 235, conversation_id: 147, requested_at: new Date("2026-08-14T12:51:49Z"), reason: "delivery exception", wait_seconds: 1313, outcome: "resolved by agent", agent_id: 3, handle_minutes: 24 }, { id: 20, exchange_id: 69, conversation_id: 152, requested_at: new Date("2026-07-05T00:29:01Z"), reason: "customer asked for a person", wait_seconds: 1750, outcome: "resolved by agent", agent_id: 8, handle_minutes: 22 }, { id: 21, exchange_id: 292, conversation_id: 82, requested_at: new Date("2026-06-22T15:58:43Z"), reason: "food safety or allergy", wait_seconds: 555, outcome: "abandoned in queue", agent_id: null, handle_minutes: null }, { id: 22, exchange_id: 289, conversation_id: 133, requested_at: new Date("2026-07-14T12:21:30Z"), reason: "customer asked for a person", wait_seconds: 968, outcome: "resolved by agent", agent_id: 6, handle_minutes: 12 }, { id: 23, exchange_id: 244, conversation_id: 71, requested_at: new Date("2026-06-09T20:37:26Z"), reason: "food safety or allergy", wait_seconds: 27, outcome: "resolved by agent", agent_id: 2, handle_minutes: 16 }, { id: 24, exchange_id: 243, conversation_id: 68, requested_at: new Date("2026-08-27T12:00:26Z"), reason: "account locked", wait_seconds: 15, outcome: "abandoned in queue", agent_id: null, handle_minutes: null }, { id: 25, exchange_id: 3, conversation_id: 3, requested_at: new Date("2026-06-18T21:05:12Z"), reason: "customer asked for a person", wait_seconds: 141, outcome: "resolved by agent", agent_id: 7, handle_minutes: 28 }, { id: 26, exchange_id: 302, conversation_id: 111, requested_at: new Date("2026-07-07T21:57:13Z"), reason: "delivery exception", wait_seconds: 1095, outcome: "resolved by agent", agent_id: 6, handle_minutes: 17 }, { id: 27, exchange_id: 114, conversation_id: 165, requested_at: new Date("2026-07-06T15:32:13Z"), reason: "customer asked for a person", wait_seconds: 59, outcome: "resolved by agent", agent_id: 6, handle_minutes: 15 }, { id: 28, exchange_id: 227, conversation_id: 8, requested_at: new Date("2026-06-14T19:58:39Z"), reason: "billing dispute", wait_seconds: 1451, outcome: "resolved by agent", agent_id: 1, handle_minutes: 11 }, { id: 29, exchange_id: 12, conversation_id: 166, requested_at: new Date("2026-06-13T20:54:28Z"), reason: "account locked", wait_seconds: 592, outcome: "resolved by agent", agent_id: 1, handle_minutes: 3 }, { id: 30, exchange_id: 14, conversation_id: 36, requested_at: new Date("2026-06-13T02:17:07Z"), reason: "delivery exception", wait_seconds: 780, outcome: "resolved by agent", agent_id: 4, handle_minutes: 30 }, { id: 31, exchange_id: 89, conversation_id: 39, requested_at: new Date("2026-06-12T17:30:21Z"), reason: "billing dispute", wait_seconds: 387, outcome: "resolved by agent", agent_id: 8, handle_minutes: 2 }, { id: 32, exchange_id: 291, conversation_id: 24, requested_at: new Date("2026-06-30T09:47:51Z"), reason: "delivery exception", wait_seconds: 1376, outcome: "resolved by agent", agent_id: 5, handle_minutes: 4 }, { id: 33, exchange_id: 294, conversation_id: 59, requested_at: new Date("2026-07-10T17:20:15Z"), reason: "customer asked for a person", wait_seconds: 1486, outcome: "resolved by agent", agent_id: 7, handle_minutes: 32 }, { id: 34, exchange_id: 406, conversation_id: 124, requested_at: new Date("2026-07-29T08:48:50Z"), reason: "delivery exception", wait_seconds: 108, outcome: "resolved by agent", agent_id: 1, handle_minutes: 5 }, { id: 35, exchange_id: 189, conversation_id: 32, requested_at: new Date("2026-07-28T21:19:22Z"), reason: "account locked", wait_seconds: 72, outcome: "abandoned in queue", agent_id: null, handle_minutes: null }, { id: 36, exchange_id: 265, conversation_id: 138, requested_at: new Date("2026-06-16T20:13:29Z"), reason: "customer asked for a person", wait_seconds: 1691, outcome: "resolved by agent", agent_id: 2, handle_minutes: 4 }, ], }); } main() .then(() => prisma.$disconnect()) .catch(async error => { console.error(error); await prisma.$disconnect(); process.exit(1); });