{ "agents": [ { "id": 1, "first_name": "Cloyd", "shift": "morning" }, { "id": 2, "first_name": "Raegan", "shift": "evening" }, { "id": 3, "first_name": "Lavon", "shift": "afternoon" }, { "id": 4, "first_name": "Jordi", "shift": "afternoon" }, { "id": 5, "first_name": "Ari", "shift": "afternoon" }, { "id": 6, "first_name": "Loy", "shift": "morning" }, { "id": 7, "first_name": "Margarete", "shift": "morning" }, { "id": 8, "first_name": "Lelah", "shift": "evening" } ], "users": [ { "id": 1, "first_name": "Liana", "last_name": "Schinner", "email": "liana.schinner@example.net", "customer_since": "2025-12-02" }, { "id": 2, "first_name": "Fernando", "last_name": "Larson", "email": "fernando_larson@example.com", "customer_since": "2024-04-15" }, { "id": 3, "first_name": "Heath", "last_name": "Gutmann", "email": "heath.gutmann63@example.org", "customer_since": "2025-01-05" }, { "id": 4, "first_name": "Bennett", "last_name": "Koepp", "email": "bennett_koepp71@example.org", "customer_since": "2026-01-01" }, { "id": 5, "first_name": "Cheyenne", "last_name": "Lowe-Roberts", "email": "cheyenne.lowe-roberts92@example.com", "customer_since": "2025-03-11" }, { "id": 6, "first_name": "Stephon", "last_name": "Kessler", "email": "stephon_kessler72@example.org", "customer_since": "2024-05-28" }, { "id": 7, "first_name": "Vanessa", "last_name": "Koelpin", "email": "vanessa.koelpin@example.org", "customer_since": "2026-02-17" }, { "id": 8, "first_name": "Javier", "last_name": "Satterfield", "email": "javier_satterfield@example.com", "customer_since": "2025-12-05" }, { "id": 9, "first_name": "Kailey", "last_name": "Johns", "email": "kailey.johns91@example.org", "customer_since": "2025-03-08" }, { "id": 10, "first_name": "Kameron", "last_name": "Nicolas", "email": "kameron_nicolas67@example.net", "customer_since": "2024-09-24" }, { "id": 11, "first_name": "Makenzie", "last_name": "Cummerata", "email": "makenzie.cummerata@example.com", "customer_since": "2025-03-25" }, { "id": 12, "first_name": "Josue", "last_name": "Cole", "email": "josue_cole@example.org", "customer_since": "2024-09-30" }, { "id": 13, "first_name": "Traci", "last_name": "Rogahn", "email": "traci.rogahn@example.net", "customer_since": "2025-12-14" }, { "id": 14, "first_name": "Greta", "last_name": "Bauch", "email": "greta.bauch3@example.net", "customer_since": "2026-03-04" }, { "id": 15, "first_name": "Ashtyn", "last_name": "Hudson", "email": "ashtyn_hudson47@example.net", "customer_since": "2025-11-05" }, { "id": 16, "first_name": "Elvis", "last_name": "Reilly", "email": "elvis_reilly95@example.com", "customer_since": "2025-12-31" }, { "id": 17, "first_name": "Rhonda", "last_name": "Runte", "email": "rhonda_runte6@example.com", "customer_since": "2025-02-18" }, { "id": 18, "first_name": "Amir", "last_name": "Cummerata-Kuhic", "email": "amir_cummerata-kuhic19@example.org", "customer_since": "2025-01-16" }, { "id": 19, "first_name": "Rosa", "last_name": "Batz", "email": "rosa.batz@example.org", "customer_since": "2025-04-29" }, { "id": 20, "first_name": "Maximo", "last_name": "Kulas", "email": "maximo.kulas@example.com", "customer_since": "2024-03-03" }, { "id": 21, "first_name": "Charlie", "last_name": "Okuneva", "email": "charlie_okuneva3@example.net", "customer_since": "2026-04-14" }, { "id": 22, "first_name": "Abdiel", "last_name": "Stoltenberg", "email": "abdiel_stoltenberg@example.com", "customer_since": "2024-07-15" }, { "id": 23, "first_name": "Jacques", "last_name": "Kemmer", "email": "jacques.kemmer70@example.org", "customer_since": "2024-10-28" }, { "id": 24, "first_name": "Glenna", "last_name": "Strosin", "email": "glenna_strosin17@example.org", "customer_since": "2024-04-14" }, { "id": 25, "first_name": "Kayla", "last_name": "Hermiston", "email": "kayla.hermiston21@example.net", "customer_since": "2025-06-21" }, { "id": 26, "first_name": "Aliza", "last_name": "Hansen", "email": "aliza_hansen@example.org", "customer_since": "2026-01-21" }, { "id": 27, "first_name": "Garrison", "last_name": "Ankunding", "email": "garrison.ankunding34@example.net", "customer_since": "2024-10-12" }, { "id": 28, "first_name": "Ida", "last_name": "Bayer", "email": "ida_bayer80@example.net", "customer_since": "2026-05-09" }, { "id": 29, "first_name": "Savanah", "last_name": "Franey", "email": "savanah_franey12@example.com", "customer_since": "2024-11-25" }, { "id": 30, "first_name": "Zoila", "last_name": "McClure", "email": "zoila_mcclure@example.com", "customer_since": "2024-11-06" }, { "id": 31, "first_name": "Jermey", "last_name": "Koelpin", "email": "jermey_koelpin@example.com", "customer_since": "2025-04-04" }, { "id": 32, "first_name": "Heath", "last_name": "Collins", "email": "heath_collins65@example.net", "customer_since": "2024-08-10" }, { "id": 33, "first_name": "Jerald", "last_name": "Brakus", "email": "jerald.brakus@example.org", "customer_since": "2024-12-09" }, { "id": 34, "first_name": "Maddison", "last_name": "Rutherford", "email": "maddison_rutherford@example.net", "customer_since": "2026-05-24" }, { "id": 35, "first_name": "Nova", "last_name": "Wisozk", "email": "nova_wisozk@example.com", "customer_since": "2025-04-06" }, { "id": 36, "first_name": "Orland", "last_name": "Langosh", "email": "orland.langosh83@example.com", "customer_since": "2024-11-27" }, { "id": 37, "first_name": "Newell", "last_name": "Harvey", "email": "newell.harvey@example.org", "customer_since": "2025-11-15" }, { "id": 38, "first_name": "Violette", "last_name": "Runolfsdottir", "email": "violette.runolfsdottir66@example.com", "customer_since": "2025-10-02" }, { "id": 39, "first_name": "Lucie", "last_name": "Jenkins", "email": "lucie.jenkins@example.org", "customer_since": "2025-10-19" }, { "id": 40, "first_name": "Kristian", "last_name": "Hegmann", "email": "kristian.hegmann@example.com", "customer_since": "2025-03-03" }, { "id": 41, "first_name": "Dayne", "last_name": "Treutel", "email": "dayne.treutel@example.net", "customer_since": "2025-06-20" }, { "id": 42, "first_name": "Emmie", "last_name": "Rolfson", "email": "emmie.rolfson@example.net", "customer_since": "2026-01-01" }, { "id": 43, "first_name": "Hadley", "last_name": "Kreiger", "email": "hadley.kreiger59@example.com", "customer_since": "2025-10-19" }, { "id": 44, "first_name": "Alysa", "last_name": "Morissette", "email": "alysa.morissette73@example.org", "customer_since": "2024-12-21" }, { "id": 45, "first_name": "Darius", "last_name": "Connelly", "email": "darius.connelly@example.org", "customer_since": "2025-05-31" }, { "id": 46, "first_name": "Murray", "last_name": "Erdman", "email": "murray.erdman@example.net", "customer_since": "2025-02-12" }, { "id": 47, "first_name": "Paul", "last_name": "Denesik", "email": "paul_denesik@example.net", "customer_since": "2024-08-07" }, { "id": 48, "first_name": "Alia", "last_name": "Moore", "email": "alia.moore@example.org", "customer_since": "2026-01-02" }, { "id": 49, "first_name": "Louis", "last_name": "Kemmer", "email": "louis_kemmer45@example.org", "customer_since": "2025-03-04" }, { "id": 50, "first_name": "Edith", "last_name": "Romaguera", "email": "edith.romaguera@example.net", "customer_since": "2025-02-06" }, { "id": 51, "first_name": "Wilfrid", "last_name": "Marvin", "email": "wilfrid_marvin71@example.org", "customer_since": "2024-04-23" }, { "id": 52, "first_name": "Guy", "last_name": "Schmidt", "email": "guy_schmidt@example.net", "customer_since": "2024-10-16" }, { "id": 53, "first_name": "Juan", "last_name": "Wuckert-Carroll", "email": "juan_wuckert-carroll@example.com", "customer_since": "2026-01-29" }, { "id": 54, "first_name": "Ludie", "last_name": "Larson", "email": "ludie.larson36@example.com", "customer_since": "2025-07-28" }, { "id": 55, "first_name": "Jamison", "last_name": "Tillman", "email": "jamison_tillman77@example.com", "customer_since": "2024-08-11" }, { "id": 56, "first_name": "Lilliana", "last_name": "Bradtke", "email": "lilliana.bradtke40@example.org", "customer_since": "2026-05-12" }, { "id": 57, "first_name": "Eloy", "last_name": "White", "email": "eloy_white77@example.com", "customer_since": "2026-03-31" }, { "id": 58, "first_name": "Lia", "last_name": "Hegmann", "email": "lia_hegmann@example.net", "customer_since": "2025-01-09" }, { "id": 59, "first_name": "Brittany", "last_name": "Hintz", "email": "brittany.hintz83@example.net", "customer_since": "2024-09-25" }, { "id": 60, "first_name": "Caitlyn", "last_name": "Lubowitz", "email": "caitlyn_lubowitz71@example.net", "customer_since": "2026-05-16" }, { "id": 61, "first_name": "Loyal", "last_name": "Satterfield", "email": "loyal.satterfield7@example.org", "customer_since": "2025-10-17" }, { "id": 62, "first_name": "Barry", "last_name": "Hettinger", "email": "barry.hettinger67@example.net", "customer_since": "2025-12-17" }, { "id": 63, "first_name": "Jack", "last_name": "Lakin", "email": "jack_lakin@example.org", "customer_since": "2026-01-29" }, { "id": 64, "first_name": "Sylvia", "last_name": "Thiel", "email": "sylvia_thiel@example.net", "customer_since": "2026-03-03" }, { "id": 65, "first_name": "Geoffrey", "last_name": "Barton", "email": "geoffrey_barton94@example.net", "customer_since": "2025-07-24" }, { "id": 66, "first_name": "Elinor", "last_name": "Stark", "email": "elinor_stark@example.com", "customer_since": "2026-01-18" }, { "id": 67, "first_name": "Garrison", "last_name": "Kessler-Strosin", "email": "garrison.kessler-strosin17@example.net", "customer_since": "2024-05-12" }, { "id": 68, "first_name": "Lenna", "last_name": "Kovacek", "email": "lenna.kovacek@example.com", "customer_since": "2025-10-19" }, { "id": 69, "first_name": "Shemar", "last_name": "Kihn", "email": "shemar.kihn58@example.org", "customer_since": "2025-10-03" }, { "id": 70, "first_name": "Napoleon", "last_name": "Fahey", "email": "napoleon_fahey@example.com", "customer_since": "2024-06-07" }, { "id": 71, "first_name": "Theresa", "last_name": "Hudson", "email": "theresa.hudson@example.net", "customer_since": "2026-03-27" }, { "id": 72, "first_name": "Macey", "last_name": "Heaney-Keebler", "email": "macey_heaney-keebler@example.org", "customer_since": "2025-03-30" }, { "id": 73, "first_name": "Braden", "last_name": "Kulas", "email": "braden_kulas@example.org", "customer_since": "2025-08-09" }, { "id": 74, "first_name": "Gayle", "last_name": "Kohler", "email": "gayle_kohler94@example.net", "customer_since": "2024-12-25" }, { "id": 75, "first_name": "Thaddeus", "last_name": "Turner", "email": "thaddeus_turner@example.org", "customer_since": "2024-09-06" }, { "id": 76, "first_name": "Gillian", "last_name": "Shields", "email": "gillian.shields11@example.org", "customer_since": "2024-09-25" }, { "id": 77, "first_name": "Jordane", "last_name": "McKenzie-Zieme", "email": "jordane.mckenzie-zieme@example.org", "customer_since": "2024-07-20" }, { "id": 78, "first_name": "Adella", "last_name": "Goldner", "email": "adella.goldner@example.com", "customer_since": "2025-07-13" }, { "id": 79, "first_name": "Helmer", "last_name": "Mertz", "email": "helmer_mertz43@example.org", "customer_since": "2025-10-26" }, { "id": 80, "first_name": "Jadyn", "last_name": "Gulgowski", "email": "jadyn.gulgowski@example.net", "customer_since": "2026-02-01" } ], "conversations": [ { "id": 1, "user_id": 24, "started_at": "2026-06-04 10:35:20", "channel": "mobile app", "topic": "skip or pause" }, { "id": 2, "user_id": 79, "started_at": "2026-06-18 00:33:16", "channel": "mobile app", "topic": "missing or damaged item" }, { "id": 3, "user_id": 46, "started_at": "2026-06-18 21:03:56", "channel": "mobile app", "topic": "delivery tracking" }, { "id": 4, "user_id": 11, "started_at": "2026-08-03 21:42:41", "channel": "mobile app", "topic": "billing" }, { "id": 5, "user_id": 21, "started_at": "2026-07-19 14:01:07", "channel": "mobile app", "topic": "delivery tracking" }, { "id": 6, "user_id": 39, "started_at": "2026-06-11 16:52:16", "channel": "mobile app", "topic": "billing" }, { "id": 7, "user_id": 8, "started_at": "2026-07-04 21:17:45", "channel": "mobile app", "topic": "billing" }, { "id": 8, "user_id": 38, "started_at": "2026-06-14 19:55:23", "channel": "website", "topic": "billing" }, { "id": 9, "user_id": 77, "started_at": "2026-06-09 15:01:23", "channel": "mobile app", "topic": "delivery tracking" }, { "id": 10, "user_id": 29, "started_at": "2026-08-25 17:56:53", "channel": "mobile app", "topic": "skip or pause" }, { "id": 11, "user_id": 68, "started_at": "2026-07-26 18:18:43", "channel": "mobile app", "topic": "cancellation" }, { "id": 12, "user_id": 26, "started_at": "2026-08-13 14:53:32", "channel": "mobile app", "topic": "billing" }, { "id": 13, "user_id": 73, "started_at": "2026-08-10 07:50:05", "channel": "website", "topic": "delivery tracking" }, { "id": 14, "user_id": 45, "started_at": "2026-06-13 20:30:24", "channel": "messaging app", "topic": "delivery tracking" }, { "id": 15, "user_id": 31, "started_at": "2026-07-07 11:42:15", "channel": "website", "topic": "billing" }, { "id": 16, "user_id": 14, "started_at": "2026-06-15 17:54:43", "channel": "mobile app", "topic": "skip or pause" }, { "id": 17, "user_id": 51, "started_at": "2026-07-15 20:33:39", "channel": "website", "topic": "cancellation" }, { "id": 18, "user_id": 18, "started_at": "2026-06-05 14:16:45", "channel": "website", "topic": "recipes and ingredients" }, { "id": 19, "user_id": 15, "started_at": "2026-07-31 20:46:03", "channel": "mobile app", "topic": "delivery tracking" }, { "id": 20, "user_id": 1, "started_at": "2026-07-16 20:37:30", "channel": "website", "topic": "cancellation" }, { "id": 21, "user_id": 56, "started_at": "2026-06-17 12:16:10", "channel": "messaging app", "topic": "delivery tracking" }, { "id": 22, "user_id": 64, "started_at": "2026-07-23 20:26:42", "channel": "website", "topic": "address change" }, { "id": 23, "user_id": 37, "started_at": "2026-06-22 11:14:57", "channel": "mobile app", "topic": "delivery tracking" }, { "id": 24, "user_id": 67, "started_at": "2026-06-30 09:45:18", "channel": "mobile app", "topic": "skip or pause" }, { "id": 25, "user_id": 4, "started_at": "2026-08-07 21:47:32", "channel": "mobile app", "topic": "skip or pause" }, { "id": 26, "user_id": 31, "started_at": "2026-07-16 15:51:59", "channel": "mobile app", "topic": "delivery tracking" }, { "id": 27, "user_id": 28, "started_at": "2026-08-03 15:23:45", "channel": "mobile app", "topic": "delivery tracking" }, { "id": 28, "user_id": 29, "started_at": "2026-08-20 16:48:15", "channel": "mobile app", "topic": "billing" }, { "id": 29, "user_id": 14, "started_at": "2026-06-16 17:51:15", "channel": "messaging app", "topic": "delivery tracking" }, { "id": 30, "user_id": 27, "started_at": "2026-08-24 17:26:24", "channel": "messaging app", "topic": "skip or pause" }, { "id": 31, "user_id": 64, "started_at": "2026-08-15 13:52:49", "channel": "messaging app", "topic": "address change" }, { "id": 32, "user_id": 41, "started_at": "2026-07-28 21:15:14", "channel": "website", "topic": "delivery tracking" }, { "id": 33, "user_id": 6, "started_at": "2026-06-05 11:45:52", "channel": "mobile app", "topic": "missing or damaged item" }, { "id": 34, "user_id": 66, "started_at": "2026-06-14 04:50:07", "channel": "website", "topic": "cancellation" }, { "id": 35, "user_id": 28, "started_at": "2026-08-08 21:21:24", "channel": "website", "topic": "billing" }, { "id": 36, "user_id": 48, "started_at": "2026-06-13 02:15:10", "channel": "messaging app", "topic": "missing or damaged item" }, { "id": 37, "user_id": 45, "started_at": "2026-08-19 08:05:49", "channel": "mobile app", "topic": "missing or damaged item" }, { "id": 38, "user_id": 3, "started_at": "2026-08-06 12:15:58", "channel": "mobile app", "topic": "cancellation" }, { "id": 39, "user_id": 50, "started_at": "2026-06-12 17:29:18", "channel": "mobile app", "topic": "billing" }, { "id": 40, "user_id": 25, "started_at": "2026-06-10 01:42:42", "channel": "mobile app", "topic": "recipes and ingredients" }, { "id": 41, "user_id": 68, "started_at": "2026-08-08 11:54:52", "channel": "mobile app", "topic": "skip or pause" }, { "id": 42, "user_id": 73, "started_at": "2026-06-15 23:43:13", "channel": "mobile app", "topic": "address change" }, { "id": 43, "user_id": 13, "started_at": "2026-08-16 21:19:50", "channel": "messaging app", "topic": "delivery tracking" }, { "id": 44, "user_id": 44, "started_at": "2026-06-18 19:27:12", "channel": "mobile app", "topic": "billing" }, { "id": 45, "user_id": 49, "started_at": "2026-06-23 13:32:15", "channel": "website", "topic": "delivery tracking" }, { "id": 46, "user_id": 30, "started_at": "2026-07-16 19:56:52", "channel": "mobile app", "topic": "cancellation" }, { "id": 47, "user_id": 22, "started_at": "2026-07-12 08:05:04", "channel": "website", "topic": "delivery tracking" }, { "id": 48, "user_id": 59, "started_at": "2026-07-18 09:55:33", "channel": "messaging app", "topic": "recipes and ingredients" }, { "id": 49, "user_id": 11, "started_at": "2026-06-03 17:21:41", "channel": "mobile app", "topic": "missing or damaged item" }, { "id": 50, "user_id": 38, "started_at": "2026-08-08 22:16:41", "channel": "website", "topic": "missing or damaged item" }, { "id": 51, "user_id": 47, "started_at": "2026-08-12 20:38:06", "channel": "mobile app", "topic": "delivery tracking" }, { "id": 52, "user_id": 2, "started_at": "2026-08-09 19:29:56", "channel": "mobile app", "topic": "skip or pause" }, { "id": 53, "user_id": 22, "started_at": "2026-08-27 10:40:55", "channel": "website", "topic": "billing" }, { "id": 54, "user_id": 79, "started_at": "2026-08-09 20:21:58", "channel": "website", "topic": "address change" }, { "id": 55, "user_id": 43, "started_at": "2026-08-06 21:40:13", "channel": "website", "topic": "cancellation" }, { "id": 56, "user_id": 53, "started_at": "2026-07-10 10:04:45", "channel": "mobile app", "topic": "missing or damaged item" }, { "id": 57, "user_id": 54, "started_at": "2026-07-24 02:46:58", "channel": "mobile app", "topic": "cancellation" }, { "id": 58, "user_id": 5, "started_at": "2026-08-01 12:05:25", "channel": "mobile app", "topic": "billing" }, { "id": 59, "user_id": 78, "started_at": "2026-07-10 17:17:05", "channel": "mobile app", "topic": "missing or damaged item" }, { "id": 60, "user_id": 14, "started_at": "2026-07-18 12:39:37", "channel": "messaging app", "topic": "skip or pause" }, { "id": 61, "user_id": 20, "started_at": "2026-08-16 19:13:25", "channel": "messaging app", "topic": "skip or pause" }, { "id": 62, "user_id": 77, "started_at": "2026-07-02 18:03:30", "channel": "mobile app", "topic": "address change" }, { "id": 63, "user_id": 12, "started_at": "2026-06-11 19:05:16", "channel": "mobile app", "topic": "missing or damaged item" }, { "id": 64, "user_id": 17, "started_at": "2026-08-16 12:03:50", "channel": "mobile app", "topic": "skip or pause" }, { "id": 65, "user_id": 55, "started_at": "2026-06-22 09:45:14", "channel": "mobile app", "topic": "delivery tracking" }, { "id": 66, "user_id": 55, "started_at": "2026-07-04 15:40:39", "channel": "mobile app", "topic": "delivery tracking" }, { "id": 67, "user_id": 19, "started_at": "2026-07-21 08:05:50", "channel": "messaging app", "topic": "billing" }, { "id": 68, "user_id": 7, "started_at": "2026-08-27 11:55:15", "channel": "website", "topic": "billing" }, { "id": 69, "user_id": 47, "started_at": "2026-07-17 20:20:31", "channel": "mobile app", "topic": "billing" }, { "id": 70, "user_id": 70, "started_at": "2026-06-11 17:54:14", "channel": "mobile app", "topic": "delivery tracking" }, { "id": 71, "user_id": 32, "started_at": "2026-06-09 20:32:57", "channel": "mobile app", "topic": "recipes and ingredients" }, { "id": 72, "user_id": 68, "started_at": "2026-08-19 13:49:31", "channel": "messaging app", "topic": "recipes and ingredients" }, { "id": 73, "user_id": 79, "started_at": "2026-08-16 16:19:03", "channel": "mobile app", "topic": "delivery tracking" }, { "id": 74, "user_id": 70, "started_at": "2026-08-30 19:38:23", "channel": "website", "topic": "cancellation" }, { "id": 75, "user_id": 28, "started_at": "2026-07-28 07:02:59", "channel": "messaging app", "topic": "billing" }, { "id": 76, "user_id": 42, "started_at": "2026-07-21 17:31:28", "channel": "messaging app", "topic": "billing" }, { "id": 77, "user_id": 67, "started_at": "2026-08-28 20:24:56", "channel": "mobile app", "topic": "skip or pause" }, { "id": 78, "user_id": 24, "started_at": "2026-06-02 20:52:30", "channel": "website", "topic": "delivery tracking" }, { "id": 79, "user_id": 43, "started_at": "2026-06-22 11:35:12", "channel": "mobile app", "topic": "delivery tracking" }, { "id": 80, "user_id": 52, "started_at": "2026-07-21 15:14:57", "channel": "mobile app", "topic": "recipes and ingredients" }, { "id": 81, "user_id": 18, "started_at": "2026-08-21 20:25:50", "channel": "mobile app", "topic": "delivery tracking" }, { "id": 82, "user_id": 26, "started_at": "2026-06-22 15:54:04", "channel": "website", "topic": "billing" }, { "id": 83, "user_id": 3, "started_at": "2026-06-28 08:33:46", "channel": "messaging app", "topic": "skip or pause" }, { "id": 84, "user_id": 13, "started_at": "2026-06-22 17:02:44", "channel": "website", "topic": "billing" }, { "id": 85, "user_id": 72, "started_at": "2026-06-03 17:36:59", "channel": "messaging app", "topic": "billing" }, { "id": 86, "user_id": 5, "started_at": "2026-06-03 12:58:23", "channel": "mobile app", "topic": "recipes and ingredients" }, { "id": 87, "user_id": 23, "started_at": "2026-07-08 14:09:29", "channel": "mobile app", "topic": "skip or pause" }, { "id": 88, "user_id": 19, "started_at": "2026-08-07 16:29:08", "channel": "messaging app", "topic": "delivery tracking" }, { "id": 89, "user_id": 65, "started_at": "2026-08-28 21:46:03", "channel": "mobile app", "topic": "billing" }, { "id": 90, "user_id": 42, "started_at": "2026-08-30 22:54:37", "channel": "mobile app", "topic": "address change" }, { "id": 91, "user_id": 61, "started_at": "2026-08-14 10:19:50", "channel": "mobile app", "topic": "missing or damaged item" }, { "id": 92, "user_id": 23, "started_at": "2026-06-27 13:46:18", "channel": "website", "topic": "delivery tracking" }, { "id": 93, "user_id": 29, "started_at": "2026-08-24 18:47:16", "channel": "messaging app", "topic": "delivery tracking" }, { "id": 94, "user_id": 80, "started_at": "2026-06-30 20:50:05", "channel": "website", "topic": "missing or damaged item" }, { "id": 95, "user_id": 38, "started_at": "2026-06-02 16:42:07", "channel": "messaging app", "topic": "skip or pause" }, { "id": 96, "user_id": 25, "started_at": "2026-07-10 09:29:55", "channel": "website", "topic": "address change" }, { "id": 97, "user_id": 71, "started_at": "2026-07-12 18:08:58", "channel": "website", "topic": "recipes and ingredients" }, { "id": 98, "user_id": 9, "started_at": "2026-08-09 22:04:10", "channel": "mobile app", "topic": "skip or pause" }, { "id": 99, "user_id": 66, "started_at": "2026-07-07 08:26:46", "channel": "mobile app", "topic": "skip or pause" }, { "id": 100, "user_id": 62, "started_at": "2026-07-09 21:59:45", "channel": "website", "topic": "billing" }, { "id": 101, "user_id": 2, "started_at": "2026-06-26 18:15:46", "channel": "mobile app", "topic": "delivery tracking" }, { "id": 102, "user_id": 51, "started_at": "2026-06-30 09:39:04", "channel": "mobile app", "topic": "billing" }, { "id": 103, "user_id": 37, "started_at": "2026-08-08 13:10:28", "channel": "mobile app", "topic": "address change" }, { "id": 104, "user_id": 2, "started_at": "2026-08-14 10:51:42", "channel": "website", "topic": "delivery tracking" }, { "id": 105, "user_id": 3, "started_at": "2026-06-29 16:03:17", "channel": "mobile app", "topic": "address change" }, { "id": 106, "user_id": 78, "started_at": "2026-06-13 11:50:57", "channel": "mobile app", "topic": "cancellation" }, { "id": 107, "user_id": 43, "started_at": "2026-07-09 14:21:59", "channel": "website", "topic": "missing or damaged item" }, { "id": 108, "user_id": 34, "started_at": "2026-07-12 15:46:48", "channel": "website", "topic": "billing" }, { "id": 109, "user_id": 9, "started_at": "2026-06-04 22:52:28", "channel": "website", "topic": "missing or damaged item" }, { "id": 110, "user_id": 55, "started_at": "2026-07-09 14:54:40", "channel": "website", "topic": "delivery tracking" }, { "id": 111, "user_id": 66, "started_at": "2026-07-07 21:54:27", "channel": "website", "topic": "billing" }, { "id": 112, "user_id": 78, "started_at": "2026-07-18 18:48:32", "channel": "messaging app", "topic": "skip or pause" }, { "id": 113, "user_id": 58, "started_at": "2026-08-01 10:36:39", "channel": "website", "topic": "delivery tracking" }, { "id": 114, "user_id": 39, "started_at": "2026-06-10 21:59:36", "channel": "mobile app", "topic": "address change" }, { "id": 115, "user_id": 39, "started_at": "2026-08-16 10:18:16", "channel": "website", "topic": "delivery tracking" }, { "id": 116, "user_id": 41, "started_at": "2026-07-23 20:42:56", "channel": "mobile app", "topic": "skip or pause" }, { "id": 117, "user_id": 33, "started_at": "2026-08-03 11:57:16", "channel": "messaging app", "topic": "address change" }, { "id": 118, "user_id": 70, "started_at": "2026-08-01 18:20:55", "channel": "mobile app", "topic": "missing or damaged item" }, { "id": 119, "user_id": 22, "started_at": "2026-08-19 19:56:54", "channel": "mobile app", "topic": "delivery tracking" }, { "id": 120, "user_id": 5, "started_at": "2026-07-13 06:09:11", "channel": "mobile app", "topic": "missing or damaged item" }, { "id": 121, "user_id": 37, "started_at": "2026-07-08 06:24:22", "channel": "mobile app", "topic": "billing" }, { "id": 122, "user_id": 1, "started_at": "2026-07-25 06:46:19", "channel": "website", "topic": "cancellation" }, { "id": 123, "user_id": 16, "started_at": "2026-06-24 18:06:44", "channel": "website", "topic": "address change" }, { "id": 124, "user_id": 12, "started_at": "2026-07-29 08:43:15", "channel": "messaging app", "topic": "recipes and ingredients" }, { "id": 125, "user_id": 32, "started_at": "2026-06-29 13:07:53", "channel": "website", "topic": "delivery tracking" }, { "id": 126, "user_id": 36, "started_at": "2026-06-30 18:44:35", "channel": "website", "topic": "delivery tracking" }, { "id": 127, "user_id": 10, "started_at": "2026-08-15 23:18:40", "channel": "website", "topic": "delivery tracking" }, { "id": 128, "user_id": 77, "started_at": "2026-07-06 21:00:51", "channel": "mobile app", "topic": "billing" }, { "id": 129, "user_id": 75, "started_at": "2026-08-10 14:49:32", "channel": "messaging app", "topic": "missing or damaged item" }, { "id": 130, "user_id": 53, "started_at": "2026-08-23 07:51:18", "channel": "messaging app", "topic": "delivery tracking" }, { "id": 131, "user_id": 69, "started_at": "2026-08-02 19:43:48", "channel": "mobile app", "topic": "billing" }, { "id": 132, "user_id": 30, "started_at": "2026-08-16 13:05:10", "channel": "mobile app", "topic": "skip or pause" }, { "id": 133, "user_id": 21, "started_at": "2026-07-14 12:18:03", "channel": "mobile app", "topic": "recipes and ingredients" }, { "id": 134, "user_id": 7, "started_at": "2026-06-09 14:56:26", "channel": "mobile app", "topic": "skip or pause" }, { "id": 135, "user_id": 24, "started_at": "2026-07-04 11:33:50", "channel": "mobile app", "topic": "address change" }, { "id": 136, "user_id": 76, "started_at": "2026-06-25 20:49:36", "channel": "mobile app", "topic": "delivery tracking" }, { "id": 137, "user_id": 61, "started_at": "2026-07-18 14:12:24", "channel": "mobile app", "topic": "missing or damaged item" }, { "id": 138, "user_id": 62, "started_at": "2026-06-16 20:11:51", "channel": "website", "topic": "delivery tracking" }, { "id": 139, "user_id": 65, "started_at": "2026-06-05 18:41:37", "channel": "mobile app", "topic": "delivery tracking" }, { "id": 140, "user_id": 9, "started_at": "2026-07-18 16:24:12", "channel": "website", "topic": "skip or pause" }, { "id": 141, "user_id": 20, "started_at": "2026-07-31 12:42:05", "channel": "website", "topic": "cancellation" }, { "id": 142, "user_id": 40, "started_at": "2026-06-19 11:01:46", "channel": "mobile app", "topic": "delivery tracking" }, { "id": 143, "user_id": 60, "started_at": "2026-07-02 13:30:44", "channel": "website", "topic": "skip or pause" }, { "id": 144, "user_id": 71, "started_at": "2026-07-12 23:52:07", "channel": "website", "topic": "delivery tracking" }, { "id": 145, "user_id": 74, "started_at": "2026-07-04 12:21:50", "channel": "website", "topic": "address change" }, { "id": 146, "user_id": 58, "started_at": "2026-08-04 08:46:51", "channel": "messaging app", "topic": "missing or damaged item" }, { "id": 147, "user_id": 35, "started_at": "2026-08-14 12:47:37", "channel": "website", "topic": "missing or damaged item" }, { "id": 148, "user_id": 36, "started_at": "2026-06-29 19:40:55", "channel": "mobile app", "topic": "recipes and ingredients" }, { "id": 149, "user_id": 52, "started_at": "2026-07-12 13:55:06", "channel": "website", "topic": "address change" }, { "id": 150, "user_id": 27, "started_at": "2026-06-13 07:05:15", "channel": "mobile app", "topic": "delivery tracking" }, { "id": 151, "user_id": 16, "started_at": "2026-08-03 20:38:53", "channel": "mobile app", "topic": "skip or pause" }, { "id": 152, "user_id": 32, "started_at": "2026-07-05 00:26:35", "channel": "messaging app", "topic": "delivery tracking" }, { "id": 153, "user_id": 6, "started_at": "2026-07-15 16:20:07", "channel": "mobile app", "topic": "delivery tracking" }, { "id": 154, "user_id": 8, "started_at": "2026-06-28 09:03:29", "channel": "website", "topic": "delivery tracking" }, { "id": 155, "user_id": 51, "started_at": "2026-06-03 21:20:07", "channel": "mobile app", "topic": "skip or pause" }, { "id": 156, "user_id": 52, "started_at": "2026-08-19 12:10:04", "channel": "website", "topic": "skip or pause" }, { "id": 157, "user_id": 56, "started_at": "2026-07-14 18:42:38", "channel": "website", "topic": "billing" }, { "id": 158, "user_id": 4, "started_at": "2026-08-17 20:42:53", "channel": "mobile app", "topic": "skip or pause" }, { "id": 159, "user_id": 60, "started_at": "2026-06-24 13:46:44", "channel": "mobile app", "topic": "address change" }, { "id": 160, "user_id": 12, "started_at": "2026-07-18 12:42:29", "channel": "website", "topic": "billing" }, { "id": 161, "user_id": 47, "started_at": "2026-07-25 17:20:28", "channel": "website", "topic": "delivery tracking" }, { "id": 162, "user_id": 6, "started_at": "2026-06-09 11:31:27", "channel": "messaging app", "topic": "delivery tracking" }, { "id": 163, "user_id": 56, "started_at": "2026-06-25 19:43:50", "channel": "website", "topic": "billing" }, { "id": 164, "user_id": 57, "started_at": "2026-08-27 23:30:09", "channel": "website", "topic": "recipes and ingredients" }, { "id": 165, "user_id": 60, "started_at": "2026-07-06 15:29:30", "channel": "mobile app", "topic": "billing" }, { "id": 166, "user_id": 50, "started_at": "2026-06-13 20:52:50", "channel": "mobile app", "topic": "skip or pause" }, { "id": 167, "user_id": 26, "started_at": "2026-08-08 21:07:09", "channel": "website", "topic": "missing or damaged item" }, { "id": 168, "user_id": 63, "started_at": "2026-07-07 02:34:11", "channel": "mobile app", "topic": "skip or pause" } ], "exchanges": [ { "id": 1, "conversation_id": 1, "exchange_no": 1, "asked_at": "2026-06-04 10:36:39", "intent": "missing item", "user_chars": 10, "reply_chars": 492, "reply_ms": 5536, "answer_kind": "answered" }, { "id": 2, "conversation_id": 60, "exchange_no": 1, "asked_at": "2026-07-18 12:39:42", "intent": "where is my box", "user_chars": 146, "reply_chars": 609, "reply_ms": 350, "answer_kind": "answered" }, { "id": 3, "conversation_id": 3, "exchange_no": 1, "asked_at": "2026-06-18 21:04:06", "intent": "where is my box", "user_chars": 217, "reply_chars": 495, "reply_ms": 300, "answer_kind": "answered" }, { "id": 4, "conversation_id": 26, "exchange_no": 1, "asked_at": "2026-07-16 15:52:49", "intent": "other", "user_chars": 8, "reply_chars": 268, "reply_ms": 2595, "answer_kind": "answered" }, { "id": 5, "conversation_id": 161, "exchange_no": 1, "asked_at": "2026-07-25 17:21:10", "intent": "cancel subscription", "user_chars": 23, "reply_chars": 345, "reply_ms": 459, "answer_kind": "answered" }, { "id": 6, "conversation_id": 152, "exchange_no": 1, "asked_at": "2026-07-05 00:26:52", "intent": "billing question", "user_chars": 116, "reply_chars": 471, "reply_ms": 5076, "answer_kind": "answered" }, { "id": 7, "conversation_id": 164, "exchange_no": 1, "asked_at": "2026-08-27 23:30:54", "intent": "other", "user_chars": 49, "reply_chars": 320, "reply_ms": 1216, "answer_kind": "asked a clarifying question" }, { "id": 8, "conversation_id": 147, "exchange_no": 1, "asked_at": "2026-08-14 12:49:03", "intent": "cancel subscription", "user_chars": 17, "reply_chars": 472, "reply_ms": 3198, "answer_kind": "asked a clarifying question" }, { "id": 9, "conversation_id": 12, "exchange_no": 1, "asked_at": "2026-08-13 14:53:33", "intent": "skip a delivery", "user_chars": 10, "reply_chars": 524, "reply_ms": 2727, "answer_kind": "answered" }, { "id": 10, "conversation_id": 161, "exchange_no": 2, "asked_at": "2026-07-25 17:22:04", "intent": "where is my box", "user_chars": 20, "reply_chars": 680, "reply_ms": 4974, "answer_kind": "answered" }, { "id": 11, "conversation_id": 167, "exchange_no": 1, "asked_at": "2026-08-08 21:07:30", "intent": "other", "user_chars": 8, "reply_chars": 785, "reply_ms": 3034, "answer_kind": "answered" }, { "id": 12, "conversation_id": 166, "exchange_no": 1, "asked_at": "2026-06-13 20:54:05", "intent": "skip a delivery", "user_chars": 16, "reply_chars": 429, "reply_ms": 5124, "answer_kind": "answered" }, { "id": 13, "conversation_id": 146, "exchange_no": 1, "asked_at": "2026-08-04 08:47:16", "intent": "billing question", "user_chars": 100, "reply_chars": 491, "reply_ms": 307, "answer_kind": "fallback, no match" }, { "id": 14, "conversation_id": 36, "exchange_no": 1, "asked_at": "2026-06-13 02:16:35", "intent": "billing question", "user_chars": 10, "reply_chars": 610, "reply_ms": 453, "answer_kind": "answered" }, { "id": 15, "conversation_id": 14, "exchange_no": 1, "asked_at": "2026-06-13 20:31:33", "intent": "where is my box", "user_chars": 9, "reply_chars": 440, "reply_ms": 543, "answer_kind": "answered" }, { "id": 16, "conversation_id": 10, "exchange_no": 1, "asked_at": "2026-08-25 17:57:45", "intent": "billing question", "user_chars": 17, "reply_chars": 424, "reply_ms": 422, "answer_kind": "fallback, no match" }, { "id": 17, "conversation_id": 134, "exchange_no": 1, "asked_at": "2026-06-09 14:57:08", "intent": "skip a delivery", "user_chars": 223, "reply_chars": 390, "reply_ms": 3148, "answer_kind": "fallback, no match" }, { "id": 18, "conversation_id": 83, "exchange_no": 1, "asked_at": "2026-06-28 08:34:01", "intent": "change address", "user_chars": 9, "reply_chars": 415, "reply_ms": 372, "answer_kind": "answered" }, { "id": 19, "conversation_id": 168, "exchange_no": 1, "asked_at": "2026-07-07 02:34:17", "intent": "billing question", "user_chars": 8, "reply_chars": 634, "reply_ms": 3199, "answer_kind": "answered" }, { "id": 20, "conversation_id": 30, "exchange_no": 1, "asked_at": "2026-08-24 17:27:23", "intent": "skip a delivery", "user_chars": 15, "reply_chars": 280, "reply_ms": 613, "answer_kind": "answered" }, { "id": 21, "conversation_id": 120, "exchange_no": 1, "asked_at": "2026-07-13 06:10:05", "intent": "where is my box", "user_chars": 73, "reply_chars": 770, "reply_ms": 304, "answer_kind": "answered" }, { "id": 22, "conversation_id": 124, "exchange_no": 1, "asked_at": "2026-07-29 08:44:29", "intent": "change address", "user_chars": 13, "reply_chars": 468, "reply_ms": 2541, "answer_kind": "answered" }, { "id": 23, "conversation_id": 15, "exchange_no": 1, "asked_at": "2026-07-07 11:42:40", "intent": "billing question", "user_chars": 18, "reply_chars": 486, "reply_ms": 558, "answer_kind": "asked a clarifying question" }, { "id": 24, "conversation_id": 110, "exchange_no": 1, "asked_at": "2026-07-09 14:54:54", "intent": "other", "user_chars": 9, "reply_chars": 484, "reply_ms": 2148, "answer_kind": "answered" }, { "id": 25, "conversation_id": 98, "exchange_no": 1, "asked_at": "2026-08-09 22:04:55", "intent": "billing question", "user_chars": 15, "reply_chars": 615, "reply_ms": 1517, "answer_kind": "answered" }, { "id": 26, "conversation_id": 84, "exchange_no": 1, "asked_at": "2026-06-22 17:03:12", "intent": "other", "user_chars": 225, "reply_chars": 513, "reply_ms": 2533, "answer_kind": "answered" }, { "id": 27, "conversation_id": 89, "exchange_no": 1, "asked_at": "2026-08-28 21:47:32", "intent": "billing question", "user_chars": 15, "reply_chars": 408, "reply_ms": 2269, "answer_kind": "answered" }, { "id": 28, "conversation_id": 47, "exchange_no": 1, "asked_at": "2026-07-12 08:05:49", "intent": "missing item", "user_chars": 139, "reply_chars": 405, "reply_ms": 4401, "answer_kind": "answered" }, { "id": 29, "conversation_id": 40, "exchange_no": 1, "asked_at": "2026-06-10 01:43:47", "intent": "change address", "user_chars": 25, "reply_chars": 363, "reply_ms": 1340, "answer_kind": "answered" }, { "id": 30, "conversation_id": 62, "exchange_no": 1, "asked_at": "2026-07-02 18:04:33", "intent": "other", "user_chars": 23, "reply_chars": 383, "reply_ms": 4904, "answer_kind": "answered" }, { "id": 31, "conversation_id": 143, "exchange_no": 1, "asked_at": "2026-07-02 13:31:26", "intent": "billing question", "user_chars": 164, "reply_chars": 541, "reply_ms": 3853, "answer_kind": "answered" }, { "id": 32, "conversation_id": 24, "exchange_no": 1, "asked_at": "2026-06-30 09:45:40", "intent": "skip a delivery", "user_chars": 240, "reply_chars": 598, "reply_ms": 1571, "answer_kind": "answered" }, { "id": 33, "conversation_id": 160, "exchange_no": 1, "asked_at": "2026-07-18 12:42:34", "intent": "billing question", "user_chars": 9, "reply_chars": 438, "reply_ms": 390, "answer_kind": "fallback, no match" }, { "id": 34, "conversation_id": 114, "exchange_no": 1, "asked_at": "2026-06-10 22:00:52", "intent": "skip a delivery", "user_chars": 92, "reply_chars": 542, "reply_ms": 1312, "answer_kind": "fallback, no match" }, { "id": 35, "conversation_id": 62, "exchange_no": 2, "asked_at": "2026-07-02 18:06:22", "intent": "where is my box", "user_chars": 69, "reply_chars": 697, "reply_ms": 350, "answer_kind": "answered" }, { "id": 36, "conversation_id": 16, "exchange_no": 1, "asked_at": "2026-06-15 17:55:18", "intent": "billing question", "user_chars": 92, "reply_chars": 405, "reply_ms": 625, "answer_kind": "answered" }, { "id": 37, "conversation_id": 96, "exchange_no": 1, "asked_at": "2026-07-10 09:30:37", "intent": "change address", "user_chars": 200, "reply_chars": 466, "reply_ms": 408, "answer_kind": "fallback, no match" }, { "id": 38, "conversation_id": 72, "exchange_no": 1, "asked_at": "2026-08-19 13:49:42", "intent": "where is my box", "user_chars": 14, "reply_chars": 410, "reply_ms": 2227, "answer_kind": "answered" }, { "id": 39, "conversation_id": 68, "exchange_no": 1, "asked_at": "2026-08-27 11:56:37", "intent": "other", "user_chars": 8, "reply_chars": 527, "reply_ms": 311, "answer_kind": "fallback, no match" }, { "id": 40, "conversation_id": 67, "exchange_no": 1, "asked_at": "2026-07-21 08:05:53", "intent": "other", "user_chars": 95, "reply_chars": 587, "reply_ms": 4627, "answer_kind": "answered" }, { "id": 41, "conversation_id": 76, "exchange_no": 1, "asked_at": "2026-07-21 17:31:29", "intent": "skip a delivery", "user_chars": 9, "reply_chars": 226, "reply_ms": 351, "answer_kind": "answered" }, { "id": 42, "conversation_id": 151, "exchange_no": 1, "asked_at": "2026-08-03 20:39:52", "intent": "billing question", "user_chars": 70, "reply_chars": 311, "reply_ms": 301, "answer_kind": "answered" }, { "id": 43, "conversation_id": 116, "exchange_no": 1, "asked_at": "2026-07-23 20:44:13", "intent": "skip a delivery", "user_chars": 14, "reply_chars": 532, "reply_ms": 388, "answer_kind": "answered" }, { "id": 44, "conversation_id": 16, "exchange_no": 2, "asked_at": "2026-06-15 17:56:51", "intent": "recipe question", "user_chars": 9, "reply_chars": 223, "reply_ms": 306, "answer_kind": "answered" }, { "id": 45, "conversation_id": 7, "exchange_no": 1, "asked_at": "2026-07-04 21:18:30", "intent": "other", "user_chars": 65, "reply_chars": 519, "reply_ms": 5438, "answer_kind": "answered" }, { "id": 46, "conversation_id": 38, "exchange_no": 1, "asked_at": "2026-08-06 12:17:06", "intent": "billing question", "user_chars": 37, "reply_chars": 577, "reply_ms": 3718, "answer_kind": "answered" }, { "id": 47, "conversation_id": 67, "exchange_no": 2, "asked_at": "2026-07-21 08:06:45", "intent": "cancel subscription", "user_chars": 10, "reply_chars": 572, "reply_ms": 1044, "answer_kind": "answered" }, { "id": 48, "conversation_id": 107, "exchange_no": 1, "asked_at": "2026-07-09 14:22:48", "intent": "where is my box", "user_chars": 30, "reply_chars": 438, "reply_ms": 592, "answer_kind": "answered" }, { "id": 49, "conversation_id": 21, "exchange_no": 1, "asked_at": "2026-06-17 12:17:31", "intent": "billing question", "user_chars": 29, "reply_chars": 523, "reply_ms": 324, "answer_kind": "answered" }, { "id": 50, "conversation_id": 126, "exchange_no": 1, "asked_at": "2026-06-30 18:45:49", "intent": "skip a delivery", "user_chars": 68, "reply_chars": 494, "reply_ms": 2048, "answer_kind": "fallback, no match" }, { "id": 51, "conversation_id": 42, "exchange_no": 1, "asked_at": "2026-06-15 23:44:26", "intent": "skip a delivery", "user_chars": 222, "reply_chars": 526, "reply_ms": 305, "answer_kind": "fallback, no match" }, { "id": 52, "conversation_id": 64, "exchange_no": 1, "asked_at": "2026-08-16 12:04:39", "intent": "billing question", "user_chars": 20, "reply_chars": 633, "reply_ms": 2286, "answer_kind": "declined, out of scope" }, { "id": 53, "conversation_id": 34, "exchange_no": 1, "asked_at": "2026-06-14 04:50:15", "intent": "where is my box", "user_chars": 18, "reply_chars": 417, "reply_ms": 351, "answer_kind": "declined, out of scope" }, { "id": 54, "conversation_id": 114, "exchange_no": 2, "asked_at": "2026-06-10 22:02:41", "intent": "skip a delivery", "user_chars": 9, "reply_chars": 393, "reply_ms": 5322, "answer_kind": "answered" }, { "id": 55, "conversation_id": 80, "exchange_no": 1, "asked_at": "2026-07-21 15:15:19", "intent": "missing item", "user_chars": 15, "reply_chars": 538, "reply_ms": 4331, "answer_kind": "answered" }, { "id": 56, "conversation_id": 31, "exchange_no": 1, "asked_at": "2026-08-15 13:53:25", "intent": "recipe question", "user_chars": 20, "reply_chars": 448, "reply_ms": 1577, "answer_kind": "answered" }, { "id": 57, "conversation_id": 88, "exchange_no": 1, "asked_at": "2026-08-07 16:29:09", "intent": "billing question", "user_chars": 24, "reply_chars": 584, "reply_ms": 1885, "answer_kind": "answered" }, { "id": 58, "conversation_id": 32, "exchange_no": 1, "asked_at": "2026-07-28 21:15:38", "intent": "where is my box", "user_chars": 16, "reply_chars": 692, "reply_ms": 1540, "answer_kind": "asked a clarifying question" }, { "id": 59, "conversation_id": 55, "exchange_no": 1, "asked_at": "2026-08-06 21:41:01", "intent": "other", "user_chars": 180, "reply_chars": 606, "reply_ms": 1111, "answer_kind": "answered" }, { "id": 60, "conversation_id": 110, "exchange_no": 2, "asked_at": "2026-07-09 14:56:20", "intent": "where is my box", "user_chars": 13, "reply_chars": 465, "reply_ms": 1648, "answer_kind": "answered" }, { "id": 61, "conversation_id": 104, "exchange_no": 1, "asked_at": "2026-08-14 10:53:08", "intent": "where is my box", "user_chars": 30, "reply_chars": 203, "reply_ms": 2099, "answer_kind": "fallback, no match" }, { "id": 62, "conversation_id": 158, "exchange_no": 1, "asked_at": "2026-08-17 20:44:15", "intent": "change address", "user_chars": 130, "reply_chars": 600, "reply_ms": 3303, "answer_kind": "answered" }, { "id": 63, "conversation_id": 137, "exchange_no": 1, "asked_at": "2026-07-18 14:13:51", "intent": "where is my box", "user_chars": 164, "reply_chars": 260, "reply_ms": 3694, "answer_kind": "answered" }, { "id": 64, "conversation_id": 118, "exchange_no": 1, "asked_at": "2026-08-01 18:21:31", "intent": "cancel subscription", "user_chars": 86, "reply_chars": 336, "reply_ms": 5112, "answer_kind": "asked a clarifying question" }, { "id": 65, "conversation_id": 135, "exchange_no": 1, "asked_at": "2026-07-04 11:34:11", "intent": "where is my box", "user_chars": 123, "reply_chars": 422, "reply_ms": 326, "answer_kind": "answered" }, { "id": 66, "conversation_id": 74, "exchange_no": 1, "asked_at": "2026-08-30 19:39:40", "intent": "cancel subscription", "user_chars": 45, "reply_chars": 385, "reply_ms": 316, "answer_kind": "answered" }, { "id": 67, "conversation_id": 3, "exchange_no": 2, "asked_at": "2026-06-18 21:04:56", "intent": "other", "user_chars": 195, "reply_chars": 486, "reply_ms": 538, "answer_kind": "asked a clarifying question" }, { "id": 68, "conversation_id": 166, "exchange_no": 2, "asked_at": "2026-06-13 20:55:49", "intent": "where is my box", "user_chars": 187, "reply_chars": 443, "reply_ms": 1283, "answer_kind": "declined, out of scope" }, { "id": 69, "conversation_id": 152, "exchange_no": 2, "asked_at": "2026-07-05 00:28:34", "intent": "other", "user_chars": 9, "reply_chars": 619, "reply_ms": 791, "answer_kind": "answered" }, { "id": 70, "conversation_id": 32, "exchange_no": 2, "asked_at": "2026-07-28 21:17:28", "intent": "skip a delivery", "user_chars": 135, "reply_chars": 666, "reply_ms": 4981, "answer_kind": "answered" }, { "id": 71, "conversation_id": 64, "exchange_no": 2, "asked_at": "2026-08-16 12:06:26", "intent": "where is my box", "user_chars": 137, "reply_chars": 439, "reply_ms": 2002, "answer_kind": "answered" }, { "id": 72, "conversation_id": 159, "exchange_no": 1, "asked_at": "2026-06-24 13:47:05", "intent": "where is my box", "user_chars": 11, "reply_chars": 287, "reply_ms": 2303, "answer_kind": "answered" }, { "id": 73, "conversation_id": 75, "exchange_no": 1, "asked_at": "2026-07-28 07:04:08", "intent": "billing question", "user_chars": 130, "reply_chars": 636, "reply_ms": 1314, "answer_kind": "answered" }, { "id": 74, "conversation_id": 49, "exchange_no": 1, "asked_at": "2026-06-03 17:22:39", "intent": "billing question", "user_chars": 67, "reply_chars": 386, "reply_ms": 535, "answer_kind": "fallback, no match" }, { "id": 75, "conversation_id": 46, "exchange_no": 1, "asked_at": "2026-07-16 19:58:13", "intent": "where is my box", "user_chars": 167, "reply_chars": 298, "reply_ms": 477, "answer_kind": "answered" }, { "id": 76, "conversation_id": 142, "exchange_no": 1, "asked_at": "2026-06-19 11:02:21", "intent": "where is my box", "user_chars": 18, "reply_chars": 422, "reply_ms": 1058, "answer_kind": "answered" }, { "id": 77, "conversation_id": 122, "exchange_no": 1, "asked_at": "2026-07-25 06:46:53", "intent": "cancel subscription", "user_chars": 55, "reply_chars": 664, "reply_ms": 966, "answer_kind": "answered" }, { "id": 78, "conversation_id": 57, "exchange_no": 1, "asked_at": "2026-07-24 02:47:56", "intent": "cancel subscription", "user_chars": 8, "reply_chars": 561, "reply_ms": 2291, "answer_kind": "answered" }, { "id": 79, "conversation_id": 138, "exchange_no": 1, "asked_at": "2026-06-16 20:12:41", "intent": "recipe question", "user_chars": 20, "reply_chars": 524, "reply_ms": 507, "answer_kind": "answered" }, { "id": 80, "conversation_id": 23, "exchange_no": 1, "asked_at": "2026-06-22 11:16:24", "intent": "where is my box", "user_chars": 109, "reply_chars": 479, "reply_ms": 5911, "answer_kind": "answered" }, { "id": 81, "conversation_id": 125, "exchange_no": 1, "asked_at": "2026-06-29 13:09:07", "intent": "other", "user_chars": 85, "reply_chars": 378, "reply_ms": 4557, "answer_kind": "answered" }, { "id": 82, "conversation_id": 62, "exchange_no": 3, "asked_at": "2026-07-02 18:07:24", "intent": "billing question", "user_chars": 29, "reply_chars": 504, "reply_ms": 4809, "answer_kind": "answered" }, { "id": 83, "conversation_id": 152, "exchange_no": 3, "asked_at": "2026-07-05 00:29:57", "intent": "other", "user_chars": 13, "reply_chars": 494, "reply_ms": 5585, "answer_kind": "answered" }, { "id": 84, "conversation_id": 105, "exchange_no": 1, "asked_at": "2026-06-29 16:03:55", "intent": "other", "user_chars": 62, "reply_chars": 345, "reply_ms": 3749, "answer_kind": "answered" }, { "id": 85, "conversation_id": 103, "exchange_no": 1, "asked_at": "2026-08-08 13:10:41", "intent": "cancel subscription", "user_chars": 118, "reply_chars": 343, "reply_ms": 750, "answer_kind": "answered" }, { "id": 86, "conversation_id": 6, "exchange_no": 1, "asked_at": "2026-06-11 16:52:57", "intent": "where is my box", "user_chars": 8, "reply_chars": 352, "reply_ms": 2792, "answer_kind": "fallback, no match" }, { "id": 87, "conversation_id": 41, "exchange_no": 1, "asked_at": "2026-08-08 11:55:03", "intent": "recipe question", "user_chars": 8, "reply_chars": 576, "reply_ms": 431, "answer_kind": "answered" }, { "id": 88, "conversation_id": 8, "exchange_no": 1, "asked_at": "2026-06-14 19:55:29", "intent": "change address", "user_chars": 193, "reply_chars": 519, "reply_ms": 301, "answer_kind": "answered" }, { "id": 89, "conversation_id": 39, "exchange_no": 1, "asked_at": "2026-06-12 17:29:22", "intent": "other", "user_chars": 67, "reply_chars": 511, "reply_ms": 622, "answer_kind": "answered" }, { "id": 90, "conversation_id": 81, "exchange_no": 1, "asked_at": "2026-08-21 20:26:13", "intent": "missing item", "user_chars": 8, "reply_chars": 572, "reply_ms": 1518, "answer_kind": "answered" }, { "id": 91, "conversation_id": 42, "exchange_no": 2, "asked_at": "2026-06-15 23:45:08", "intent": "other", "user_chars": 70, "reply_chars": 452, "reply_ms": 814, "answer_kind": "answered" }, { "id": 92, "conversation_id": 143, "exchange_no": 2, "asked_at": "2026-07-02 13:32:33", "intent": "other", "user_chars": 107, "reply_chars": 629, "reply_ms": 449, "answer_kind": "asked a clarifying question" }, { "id": 93, "conversation_id": 58, "exchange_no": 1, "asked_at": "2026-08-01 12:06:04", "intent": "cancel subscription", "user_chars": 51, "reply_chars": 566, "reply_ms": 4396, "answer_kind": "answered" }, { "id": 94, "conversation_id": 74, "exchange_no": 2, "asked_at": "2026-08-30 19:41:04", "intent": "change address", "user_chars": 84, "reply_chars": 603, "reply_ms": 357, "answer_kind": "answered" }, { "id": 95, "conversation_id": 43, "exchange_no": 1, "asked_at": "2026-08-16 21:20:53", "intent": "other", "user_chars": 228, "reply_chars": 398, "reply_ms": 1054, "answer_kind": "answered" }, { "id": 96, "conversation_id": 118, "exchange_no": 2, "asked_at": "2026-08-01 18:23:04", "intent": "change address", "user_chars": 139, "reply_chars": 454, "reply_ms": 431, "answer_kind": "answered" }, { "id": 97, "conversation_id": 3, "exchange_no": 3, "asked_at": "2026-06-18 21:06:46", "intent": "missing item", "user_chars": 226, "reply_chars": 500, "reply_ms": 301, "answer_kind": "answered" }, { "id": 98, "conversation_id": 166, "exchange_no": 3, "asked_at": "2026-06-13 20:56:14", "intent": "recipe question", "user_chars": 140, "reply_chars": 602, "reply_ms": 742, "answer_kind": "answered" }, { "id": 99, "conversation_id": 155, "exchange_no": 1, "asked_at": "2026-06-03 21:20:14", "intent": "cancel subscription", "user_chars": 14, "reply_chars": 259, "reply_ms": 954, "answer_kind": "fallback, no match" }, { "id": 100, "conversation_id": 87, "exchange_no": 1, "asked_at": "2026-07-08 14:09:53", "intent": "billing question", "user_chars": 19, "reply_chars": 331, "reply_ms": 2601, "answer_kind": "answered" }, { "id": 101, "conversation_id": 35, "exchange_no": 1, "asked_at": "2026-08-08 21:21:42", "intent": "skip a delivery", "user_chars": 43, "reply_chars": 512, "reply_ms": 555, "answer_kind": "answered" }, { "id": 102, "conversation_id": 133, "exchange_no": 1, "asked_at": "2026-07-14 12:19:07", "intent": "recipe question", "user_chars": 35, "reply_chars": 300, "reply_ms": 5942, "answer_kind": "declined, out of scope" }, { "id": 103, "conversation_id": 54, "exchange_no": 1, "asked_at": "2026-08-09 20:22:03", "intent": "change address", "user_chars": 191, "reply_chars": 421, "reply_ms": 683, "answer_kind": "answered" }, { "id": 104, "conversation_id": 60, "exchange_no": 2, "asked_at": "2026-07-18 12:41:04", "intent": "billing question", "user_chars": 13, "reply_chars": 386, "reply_ms": 1376, "answer_kind": "answered" }, { "id": 105, "conversation_id": 146, "exchange_no": 2, "asked_at": "2026-08-04 08:48:22", "intent": "recipe question", "user_chars": 225, "reply_chars": 270, "reply_ms": 5611, "answer_kind": "answered" }, { "id": 106, "conversation_id": 12, "exchange_no": 2, "asked_at": "2026-08-13 14:54:14", "intent": "recipe question", "user_chars": 193, "reply_chars": 491, "reply_ms": 364, "answer_kind": "answered" }, { "id": 107, "conversation_id": 82, "exchange_no": 1, "asked_at": "2026-06-22 15:54:26", "intent": "cancel subscription", "user_chars": 218, "reply_chars": 535, "reply_ms": 455, "answer_kind": "answered" }, { "id": 108, "conversation_id": 77, "exchange_no": 1, "asked_at": "2026-08-28 20:25:39", "intent": "skip a delivery", "user_chars": 33, "reply_chars": 473, "reply_ms": 305, "answer_kind": "answered" }, { "id": 109, "conversation_id": 115, "exchange_no": 1, "asked_at": "2026-08-16 10:18:30", "intent": "skip a delivery", "user_chars": 73, "reply_chars": 490, "reply_ms": 3167, "answer_kind": "fallback, no match" }, { "id": 110, "conversation_id": 135, "exchange_no": 2, "asked_at": "2026-07-04 11:35:02", "intent": "other", "user_chars": 75, "reply_chars": 269, "reply_ms": 3517, "answer_kind": "answered" }, { "id": 111, "conversation_id": 53, "exchange_no": 1, "asked_at": "2026-08-27 10:41:40", "intent": "other", "user_chars": 173, "reply_chars": 732, "reply_ms": 1374, "answer_kind": "fallback, no match" }, { "id": 112, "conversation_id": 8, "exchange_no": 2, "asked_at": "2026-06-14 19:56:40", "intent": "missing item", "user_chars": 147, "reply_chars": 467, "reply_ms": 582, "answer_kind": "asked a clarifying question" }, { "id": 113, "conversation_id": 25, "exchange_no": 1, "asked_at": "2026-08-07 21:48:27", "intent": "billing question", "user_chars": 184, "reply_chars": 492, "reply_ms": 300, "answer_kind": "answered" }, { "id": 114, "conversation_id": 165, "exchange_no": 1, "asked_at": "2026-07-06 15:30:55", "intent": "recipe question", "user_chars": 75, "reply_chars": 543, "reply_ms": 1502, "answer_kind": "declined, out of scope" }, { "id": 115, "conversation_id": 57, "exchange_no": 2, "asked_at": "2026-07-24 02:49:12", "intent": "skip a delivery", "user_chars": 32, "reply_chars": 352, "reply_ms": 1217, "answer_kind": "asked a clarifying question" }, { "id": 116, "conversation_id": 10, "exchange_no": 2, "asked_at": "2026-08-25 17:58:45", "intent": "where is my box", "user_chars": 162, "reply_chars": 600, "reply_ms": 451, "answer_kind": "answered" }, { "id": 117, "conversation_id": 115, "exchange_no": 2, "asked_at": "2026-08-16 10:19:07", "intent": "skip a delivery", "user_chars": 64, "reply_chars": 414, "reply_ms": 1635, "answer_kind": "answered" }, { "id": 118, "conversation_id": 71, "exchange_no": 1, "asked_at": "2026-06-09 20:34:26", "intent": "skip a delivery", "user_chars": 55, "reply_chars": 460, "reply_ms": 550, "answer_kind": "answered" }, { "id": 119, "conversation_id": 45, "exchange_no": 1, "asked_at": "2026-06-23 13:33:12", "intent": "recipe question", "user_chars": 84, "reply_chars": 541, "reply_ms": 4604, "answer_kind": "declined, out of scope" }, { "id": 120, "conversation_id": 17, "exchange_no": 1, "asked_at": "2026-07-15 20:34:50", "intent": "billing question", "user_chars": 193, "reply_chars": 488, "reply_ms": 649, "answer_kind": "answered" }, { "id": 121, "conversation_id": 75, "exchange_no": 2, "asked_at": "2026-07-28 07:05:47", "intent": "missing item", "user_chars": 158, "reply_chars": 462, "reply_ms": 3818, "answer_kind": "answered" }, { "id": 122, "conversation_id": 167, "exchange_no": 2, "asked_at": "2026-08-08 21:08:08", "intent": "where is my box", "user_chars": 46, "reply_chars": 485, "reply_ms": 2175, "answer_kind": "answered" }, { "id": 123, "conversation_id": 74, "exchange_no": 3, "asked_at": "2026-08-30 19:42:16", "intent": "where is my box", "user_chars": 51, "reply_chars": 570, "reply_ms": 1582, "answer_kind": "fallback, no match" }, { "id": 124, "conversation_id": 137, "exchange_no": 2, "asked_at": "2026-07-18 14:14:36", "intent": "recipe question", "user_chars": 11, "reply_chars": 398, "reply_ms": 4579, "answer_kind": "answered" }, { "id": 125, "conversation_id": 118, "exchange_no": 3, "asked_at": "2026-08-01 18:23:49", "intent": "missing item", "user_chars": 205, "reply_chars": 195, "reply_ms": 782, "answer_kind": "answered" }, { "id": 126, "conversation_id": 30, "exchange_no": 2, "asked_at": "2026-08-24 17:27:56", "intent": "where is my box", "user_chars": 61, "reply_chars": 591, "reply_ms": 3776, "answer_kind": "answered" }, { "id": 127, "conversation_id": 52, "exchange_no": 1, "asked_at": "2026-08-09 19:29:57", "intent": "billing question", "user_chars": 184, "reply_chars": 384, "reply_ms": 590, "answer_kind": "answered" }, { "id": 128, "conversation_id": 72, "exchange_no": 2, "asked_at": "2026-08-19 13:51:07", "intent": "cancel subscription", "user_chars": 110, "reply_chars": 220, "reply_ms": 300, "answer_kind": "answered" }, { "id": 129, "conversation_id": 108, "exchange_no": 1, "asked_at": "2026-07-12 15:48:00", "intent": "other", "user_chars": 8, "reply_chars": 665, "reply_ms": 5549, "answer_kind": "answered" }, { "id": 130, "conversation_id": 34, "exchange_no": 2, "asked_at": "2026-06-14 04:51:54", "intent": "where is my box", "user_chars": 183, "reply_chars": 460, "reply_ms": 1738, "answer_kind": "answered" }, { "id": 131, "conversation_id": 61, "exchange_no": 1, "asked_at": "2026-08-16 19:13:29", "intent": "missing item", "user_chars": 62, "reply_chars": 688, "reply_ms": 881, "answer_kind": "answered" }, { "id": 132, "conversation_id": 90, "exchange_no": 1, "asked_at": "2026-08-30 22:55:01", "intent": "where is my box", "user_chars": 165, "reply_chars": 541, "reply_ms": 3588, "answer_kind": "answered" }, { "id": 133, "conversation_id": 139, "exchange_no": 1, "asked_at": "2026-06-05 18:42:46", "intent": "change address", "user_chars": 89, "reply_chars": 256, "reply_ms": 710, "answer_kind": "answered" }, { "id": 134, "conversation_id": 67, "exchange_no": 3, "asked_at": "2026-07-21 08:07:22", "intent": "other", "user_chars": 8, "reply_chars": 455, "reply_ms": 531, "answer_kind": "asked a clarifying question" }, { "id": 135, "conversation_id": 88, "exchange_no": 2, "asked_at": "2026-08-07 16:30:56", "intent": "where is my box", "user_chars": 16, "reply_chars": 668, "reply_ms": 475, "answer_kind": "answered" }, { "id": 136, "conversation_id": 91, "exchange_no": 1, "asked_at": "2026-08-14 10:20:13", "intent": "missing item", "user_chars": 13, "reply_chars": 653, "reply_ms": 1085, "answer_kind": "answered" }, { "id": 137, "conversation_id": 151, "exchange_no": 2, "asked_at": "2026-08-03 20:40:13", "intent": "recipe question", "user_chars": 22, "reply_chars": 524, "reply_ms": 2114, "answer_kind": "answered" }, { "id": 138, "conversation_id": 45, "exchange_no": 2, "asked_at": "2026-06-23 13:34:31", "intent": "where is my box", "user_chars": 217, "reply_chars": 657, "reply_ms": 3024, "answer_kind": "asked a clarifying question" }, { "id": 139, "conversation_id": 116, "exchange_no": 2, "asked_at": "2026-07-23 20:45:59", "intent": "where is my box", "user_chars": 116, "reply_chars": 324, "reply_ms": 611, "answer_kind": "answered" }, { "id": 140, "conversation_id": 31, "exchange_no": 2, "asked_at": "2026-08-15 13:54:19", "intent": "change address", "user_chars": 14, "reply_chars": 308, "reply_ms": 442, "answer_kind": "answered" }, { "id": 141, "conversation_id": 79, "exchange_no": 1, "asked_at": "2026-06-22 11:36:28", "intent": "missing item", "user_chars": 30, "reply_chars": 368, "reply_ms": 4066, "answer_kind": "answered" }, { "id": 142, "conversation_id": 50, "exchange_no": 1, "asked_at": "2026-08-08 22:17:40", "intent": "skip a delivery", "user_chars": 223, "reply_chars": 461, "reply_ms": 1017, "answer_kind": "answered" }, { "id": 143, "conversation_id": 130, "exchange_no": 1, "asked_at": "2026-08-23 07:52:38", "intent": "other", "user_chars": 216, "reply_chars": 504, "reply_ms": 1473, "answer_kind": "asked a clarifying question" }, { "id": 144, "conversation_id": 71, "exchange_no": 2, "asked_at": "2026-06-09 20:35:33", "intent": "cancel subscription", "user_chars": 176, "reply_chars": 525, "reply_ms": 305, "answer_kind": "answered" }, { "id": 145, "conversation_id": 108, "exchange_no": 2, "asked_at": "2026-07-12 15:48:47", "intent": "change address", "user_chars": 174, "reply_chars": 617, "reply_ms": 518, "answer_kind": "answered" }, { "id": 146, "conversation_id": 59, "exchange_no": 1, "asked_at": "2026-07-10 17:18:23", "intent": "recipe question", "user_chars": 164, "reply_chars": 406, "reply_ms": 1646, "answer_kind": "asked a clarifying question" }, { "id": 147, "conversation_id": 136, "exchange_no": 1, "asked_at": "2026-06-25 20:50:13", "intent": "other", "user_chars": 10, "reply_chars": 436, "reply_ms": 544, "answer_kind": "answered" }, { "id": 148, "conversation_id": 140, "exchange_no": 1, "asked_at": "2026-07-18 16:24:24", "intent": "where is my box", "user_chars": 227, "reply_chars": 431, "reply_ms": 461, "answer_kind": "answered" }, { "id": 149, "conversation_id": 126, "exchange_no": 2, "asked_at": "2026-06-30 18:47:31", "intent": "where is my box", "user_chars": 41, "reply_chars": 306, "reply_ms": 782, "answer_kind": "fallback, no match" }, { "id": 150, "conversation_id": 92, "exchange_no": 1, "asked_at": "2026-06-27 13:47:48", "intent": "skip a delivery", "user_chars": 211, "reply_chars": 402, "reply_ms": 526, "answer_kind": "answered" }, { "id": 151, "conversation_id": 153, "exchange_no": 1, "asked_at": "2026-07-15 16:20:07", "intent": "recipe question", "user_chars": 29, "reply_chars": 476, "reply_ms": 1680, "answer_kind": "answered" }, { "id": 152, "conversation_id": 5, "exchange_no": 1, "asked_at": "2026-07-19 14:02:14", "intent": "where is my box", "user_chars": 72, "reply_chars": 469, "reply_ms": 1347, "answer_kind": "answered" }, { "id": 153, "conversation_id": 112, "exchange_no": 1, "asked_at": "2026-07-18 18:49:54", "intent": "recipe question", "user_chars": 119, "reply_chars": 438, "reply_ms": 3049, "answer_kind": "answered" }, { "id": 154, "conversation_id": 88, "exchange_no": 3, "asked_at": "2026-08-07 16:31:31", "intent": "where is my box", "user_chars": 13, "reply_chars": 457, "reply_ms": 599, "answer_kind": "asked a clarifying question" }, { "id": 155, "conversation_id": 75, "exchange_no": 3, "asked_at": "2026-07-28 07:07:37", "intent": "billing question", "user_chars": 100, "reply_chars": 605, "reply_ms": 2341, "answer_kind": "answered" }, { "id": 156, "conversation_id": 85, "exchange_no": 1, "asked_at": "2026-06-03 17:38:07", "intent": "where is my box", "user_chars": 153, "reply_chars": 355, "reply_ms": 1700, "answer_kind": "answered" }, { "id": 157, "conversation_id": 154, "exchange_no": 1, "asked_at": "2026-06-28 09:03:42", "intent": "where is my box", "user_chars": 70, "reply_chars": 705, "reply_ms": 1528, "answer_kind": "fallback, no match" }, { "id": 158, "conversation_id": 39, "exchange_no": 2, "asked_at": "2026-06-12 17:29:59", "intent": "recipe question", "user_chars": 115, "reply_chars": 493, "reply_ms": 319, "answer_kind": "asked a clarifying question" }, { "id": 159, "conversation_id": 81, "exchange_no": 2, "asked_at": "2026-08-21 20:26:40", "intent": "where is my box", "user_chars": 30, "reply_chars": 480, "reply_ms": 564, "answer_kind": "answered" }, { "id": 160, "conversation_id": 87, "exchange_no": 2, "asked_at": "2026-07-08 14:10:59", "intent": "cancel subscription", "user_chars": 14, "reply_chars": 396, "reply_ms": 4497, "answer_kind": "declined, out of scope" }, { "id": 161, "conversation_id": 112, "exchange_no": 2, "asked_at": "2026-07-18 18:50:58", "intent": "billing question", "user_chars": 21, "reply_chars": 414, "reply_ms": 1969, "answer_kind": "answered" }, { "id": 162, "conversation_id": 117, "exchange_no": 1, "asked_at": "2026-08-03 11:58:19", "intent": "recipe question", "user_chars": 197, "reply_chars": 173, "reply_ms": 2382, "answer_kind": "answered" }, { "id": 163, "conversation_id": 103, "exchange_no": 2, "asked_at": "2026-08-08 13:12:25", "intent": "where is my box", "user_chars": 73, "reply_chars": 338, "reply_ms": 1447, "answer_kind": "answered" }, { "id": 164, "conversation_id": 36, "exchange_no": 2, "asked_at": "2026-06-13 02:17:38", "intent": "where is my box", "user_chars": 122, "reply_chars": 528, "reply_ms": 458, "answer_kind": "asked a clarifying question" }, { "id": 165, "conversation_id": 66, "exchange_no": 1, "asked_at": "2026-07-04 15:42:07", "intent": "where is my box", "user_chars": 178, "reply_chars": 430, "reply_ms": 2470, "answer_kind": "declined, out of scope" }, { "id": 166, "conversation_id": 51, "exchange_no": 1, "asked_at": "2026-08-12 20:39:29", "intent": "billing question", "user_chars": 72, "reply_chars": 578, "reply_ms": 1096, "answer_kind": "fallback, no match" }, { "id": 167, "conversation_id": 129, "exchange_no": 1, "asked_at": "2026-08-10 14:50:19", "intent": "recipe question", "user_chars": 16, "reply_chars": 421, "reply_ms": 1825, "answer_kind": "asked a clarifying question" }, { "id": 168, "conversation_id": 80, "exchange_no": 2, "asked_at": "2026-07-21 15:16:02", "intent": "where is my box", "user_chars": 135, "reply_chars": 496, "reply_ms": 302, "answer_kind": "answered" }, { "id": 169, "conversation_id": 23, "exchange_no": 2, "asked_at": "2026-06-22 11:17:21", "intent": "billing question", "user_chars": 23, "reply_chars": 323, "reply_ms": 4962, "answer_kind": "answered" }, { "id": 170, "conversation_id": 50, "exchange_no": 2, "asked_at": "2026-08-08 22:18:52", "intent": "change address", "user_chars": 35, "reply_chars": 383, "reply_ms": 4736, "answer_kind": "answered" }, { "id": 171, "conversation_id": 96, "exchange_no": 2, "asked_at": "2026-07-10 09:31:26", "intent": "skip a delivery", "user_chars": 181, "reply_chars": 275, "reply_ms": 1974, "answer_kind": "asked a clarifying question" }, { "id": 172, "conversation_id": 44, "exchange_no": 1, "asked_at": "2026-06-18 19:27:49", "intent": "missing item", "user_chars": 111, "reply_chars": 487, "reply_ms": 5391, "answer_kind": "answered" }, { "id": 173, "conversation_id": 87, "exchange_no": 3, "asked_at": "2026-07-08 14:11:50", "intent": "recipe question", "user_chars": 9, "reply_chars": 340, "reply_ms": 300, "answer_kind": "answered" }, { "id": 174, "conversation_id": 29, "exchange_no": 1, "asked_at": "2026-06-16 17:52:27", "intent": "skip a delivery", "user_chars": 194, "reply_chars": 338, "reply_ms": 1348, "answer_kind": "answered" }, { "id": 175, "conversation_id": 151, "exchange_no": 3, "asked_at": "2026-08-03 20:41:20", "intent": "billing question", "user_chars": 124, "reply_chars": 420, "reply_ms": 1400, "answer_kind": "answered" }, { "id": 176, "conversation_id": 11, "exchange_no": 1, "asked_at": "2026-07-26 18:20:13", "intent": "billing question", "user_chars": 81, "reply_chars": 280, "reply_ms": 4531, "answer_kind": "answered" }, { "id": 177, "conversation_id": 9, "exchange_no": 1, "asked_at": "2026-06-09 15:01:48", "intent": "billing question", "user_chars": 63, "reply_chars": 489, "reply_ms": 453, "answer_kind": "answered" }, { "id": 178, "conversation_id": 41, "exchange_no": 2, "asked_at": "2026-08-08 11:56:02", "intent": "skip a delivery", "user_chars": 55, "reply_chars": 335, "reply_ms": 1264, "answer_kind": "answered" }, { "id": 179, "conversation_id": 155, "exchange_no": 2, "asked_at": "2026-06-03 21:21:17", "intent": "missing item", "user_chars": 13, "reply_chars": 551, "reply_ms": 1536, "answer_kind": "answered" }, { "id": 180, "conversation_id": 117, "exchange_no": 2, "asked_at": "2026-08-03 11:59:31", "intent": "other", "user_chars": 10, "reply_chars": 398, "reply_ms": 671, "answer_kind": "fallback, no match" }, { "id": 181, "conversation_id": 119, "exchange_no": 1, "asked_at": "2026-08-19 19:58:01", "intent": "where is my box", "user_chars": 33, "reply_chars": 559, "reply_ms": 4254, "answer_kind": "fallback, no match" }, { "id": 182, "conversation_id": 157, "exchange_no": 1, "asked_at": "2026-07-14 18:43:54", "intent": "other", "user_chars": 22, "reply_chars": 552, "reply_ms": 5056, "answer_kind": "fallback, no match" }, { "id": 183, "conversation_id": 156, "exchange_no": 1, "asked_at": "2026-08-19 12:10:31", "intent": "cancel subscription", "user_chars": 108, "reply_chars": 546, "reply_ms": 2992, "answer_kind": "answered" }, { "id": 184, "conversation_id": 77, "exchange_no": 2, "asked_at": "2026-08-28 20:27:02", "intent": "billing question", "user_chars": 22, "reply_chars": 255, "reply_ms": 3508, "answer_kind": "answered" }, { "id": 185, "conversation_id": 122, "exchange_no": 2, "asked_at": "2026-07-25 06:48:30", "intent": "skip a delivery", "user_chars": 8, "reply_chars": 335, "reply_ms": 4154, "answer_kind": "answered" }, { "id": 186, "conversation_id": 76, "exchange_no": 2, "asked_at": "2026-07-21 17:32:58", "intent": "missing item", "user_chars": 68, "reply_chars": 419, "reply_ms": 435, "answer_kind": "answered" }, { "id": 187, "conversation_id": 78, "exchange_no": 1, "asked_at": "2026-06-02 20:53:55", "intent": "skip a delivery", "user_chars": 224, "reply_chars": 272, "reply_ms": 477, "answer_kind": "answered" }, { "id": 188, "conversation_id": 103, "exchange_no": 3, "asked_at": "2026-08-08 13:13:09", "intent": "billing question", "user_chars": 142, "reply_chars": 510, "reply_ms": 5305, "answer_kind": "declined, out of scope" }, { "id": 189, "conversation_id": 32, "exchange_no": 3, "asked_at": "2026-07-28 21:18:33", "intent": "other", "user_chars": 169, "reply_chars": 261, "reply_ms": 2268, "answer_kind": "answered" }, { "id": 190, "conversation_id": 48, "exchange_no": 1, "asked_at": "2026-07-18 09:56:19", "intent": "where is my box", "user_chars": 164, "reply_chars": 656, "reply_ms": 3730, "answer_kind": "answered" }, { "id": 191, "conversation_id": 124, "exchange_no": 2, "asked_at": "2026-07-29 08:45:27", "intent": "where is my box", "user_chars": 81, "reply_chars": 437, "reply_ms": 1109, "answer_kind": "answered" }, { "id": 192, "conversation_id": 83, "exchange_no": 2, "asked_at": "2026-06-28 08:34:28", "intent": "where is my box", "user_chars": 23, "reply_chars": 411, "reply_ms": 894, "answer_kind": "answered" }, { "id": 193, "conversation_id": 14, "exchange_no": 2, "asked_at": "2026-06-13 20:33:06", "intent": "recipe question", "user_chars": 11, "reply_chars": 460, "reply_ms": 1256, "answer_kind": "answered" }, { "id": 194, "conversation_id": 113, "exchange_no": 1, "asked_at": "2026-08-01 10:37:13", "intent": "recipe question", "user_chars": 8, "reply_chars": 606, "reply_ms": 3562, "answer_kind": "answered" }, { "id": 195, "conversation_id": 11, "exchange_no": 2, "asked_at": "2026-07-26 18:21:03", "intent": "change address", "user_chars": 157, "reply_chars": 584, "reply_ms": 5706, "answer_kind": "answered" }, { "id": 196, "conversation_id": 130, "exchange_no": 2, "asked_at": "2026-08-23 07:53:47", "intent": "billing question", "user_chars": 134, "reply_chars": 558, "reply_ms": 470, "answer_kind": "answered" }, { "id": 197, "conversation_id": 2, "exchange_no": 1, "asked_at": "2026-06-18 00:33:51", "intent": "recipe question", "user_chars": 31, "reply_chars": 301, "reply_ms": 2975, "answer_kind": "fallback, no match" }, { "id": 198, "conversation_id": 114, "exchange_no": 3, "asked_at": "2026-06-10 22:04:17", "intent": "skip a delivery", "user_chars": 195, "reply_chars": 301, "reply_ms": 301, "answer_kind": "answered" }, { "id": 199, "conversation_id": 122, "exchange_no": 3, "asked_at": "2026-07-25 06:49:14", "intent": "where is my box", "user_chars": 8, "reply_chars": 378, "reply_ms": 3799, "answer_kind": "fallback, no match" }, { "id": 200, "conversation_id": 17, "exchange_no": 2, "asked_at": "2026-07-15 20:35:47", "intent": "billing question", "user_chars": 9, "reply_chars": 482, "reply_ms": 425, "answer_kind": "fallback, no match" }, { "id": 201, "conversation_id": 133, "exchange_no": 2, "asked_at": "2026-07-14 12:20:46", "intent": "change address", "user_chars": 33, "reply_chars": 568, "reply_ms": 448, "answer_kind": "answered" }, { "id": 202, "conversation_id": 20, "exchange_no": 1, "asked_at": "2026-07-16 20:38:04", "intent": "skip a delivery", "user_chars": 14, "reply_chars": 360, "reply_ms": 2878, "answer_kind": "answered" }, { "id": 203, "conversation_id": 157, "exchange_no": 2, "asked_at": "2026-07-14 18:45:39", "intent": "skip a delivery", "user_chars": 66, "reply_chars": 569, "reply_ms": 448, "answer_kind": "asked a clarifying question" }, { "id": 204, "conversation_id": 13, "exchange_no": 1, "asked_at": "2026-08-10 07:50:10", "intent": "other", "user_chars": 8, "reply_chars": 601, "reply_ms": 3052, "answer_kind": "answered" }, { "id": 205, "conversation_id": 69, "exchange_no": 1, "asked_at": "2026-07-17 20:21:35", "intent": "billing question", "user_chars": 111, "reply_chars": 545, "reply_ms": 1707, "answer_kind": "fallback, no match" }, { "id": 206, "conversation_id": 27, "exchange_no": 1, "asked_at": "2026-08-03 15:24:55", "intent": "cancel subscription", "user_chars": 49, "reply_chars": 391, "reply_ms": 3416, "answer_kind": "asked a clarifying question" }, { "id": 207, "conversation_id": 135, "exchange_no": 3, "asked_at": "2026-07-04 11:36:22", "intent": "recipe question", "user_chars": 170, "reply_chars": 381, "reply_ms": 4049, "answer_kind": "answered" }, { "id": 208, "conversation_id": 80, "exchange_no": 3, "asked_at": "2026-07-21 15:17:26", "intent": "other", "user_chars": 79, "reply_chars": 481, "reply_ms": 1085, "answer_kind": "answered" }, { "id": 209, "conversation_id": 12, "exchange_no": 3, "asked_at": "2026-08-13 14:54:55", "intent": "where is my box", "user_chars": 8, "reply_chars": 476, "reply_ms": 4771, "answer_kind": "fallback, no match" }, { "id": 210, "conversation_id": 73, "exchange_no": 1, "asked_at": "2026-08-16 16:19:41", "intent": "other", "user_chars": 84, "reply_chars": 319, "reply_ms": 520, "answer_kind": "answered" }, { "id": 211, "conversation_id": 121, "exchange_no": 1, "asked_at": "2026-07-08 06:25:19", "intent": "where is my box", "user_chars": 94, "reply_chars": 333, "reply_ms": 488, "answer_kind": "answered" }, { "id": 212, "conversation_id": 49, "exchange_no": 2, "asked_at": "2026-06-03 17:23:20", "intent": "skip a delivery", "user_chars": 120, "reply_chars": 631, "reply_ms": 599, "answer_kind": "answered" }, { "id": 213, "conversation_id": 111, "exchange_no": 1, "asked_at": "2026-07-07 21:54:45", "intent": "change address", "user_chars": 28, "reply_chars": 494, "reply_ms": 2849, "answer_kind": "answered" }, { "id": 214, "conversation_id": 33, "exchange_no": 1, "asked_at": "2026-06-05 11:46:39", "intent": "missing item", "user_chars": 180, "reply_chars": 680, "reply_ms": 2382, "answer_kind": "answered" }, { "id": 215, "conversation_id": 141, "exchange_no": 1, "asked_at": "2026-07-31 12:42:35", "intent": "where is my box", "user_chars": 93, "reply_chars": 534, "reply_ms": 1776, "answer_kind": "answered" }, { "id": 216, "conversation_id": 42, "exchange_no": 3, "asked_at": "2026-06-15 23:46:28", "intent": "other", "user_chars": 11, "reply_chars": 557, "reply_ms": 2950, "answer_kind": "answered" }, { "id": 217, "conversation_id": 147, "exchange_no": 2, "asked_at": "2026-08-14 12:50:13", "intent": "where is my box", "user_chars": 235, "reply_chars": 484, "reply_ms": 832, "answer_kind": "fallback, no match" }, { "id": 218, "conversation_id": 53, "exchange_no": 2, "asked_at": "2026-08-27 10:43:17", "intent": "recipe question", "user_chars": 129, "reply_chars": 644, "reply_ms": 4161, "answer_kind": "answered" }, { "id": 219, "conversation_id": 146, "exchange_no": 3, "asked_at": "2026-08-04 08:50:00", "intent": "billing question", "user_chars": 115, "reply_chars": 324, "reply_ms": 1225, "answer_kind": "fallback, no match" }, { "id": 220, "conversation_id": 104, "exchange_no": 2, "asked_at": "2026-08-14 10:54:07", "intent": "recipe question", "user_chars": 97, "reply_chars": 517, "reply_ms": 362, "answer_kind": "answered" }, { "id": 221, "conversation_id": 68, "exchange_no": 2, "asked_at": "2026-08-27 11:58:21", "intent": "skip a delivery", "user_chars": 108, "reply_chars": 296, "reply_ms": 354, "answer_kind": "answered" }, { "id": 222, "conversation_id": 100, "exchange_no": 1, "asked_at": "2026-07-09 21:59:59", "intent": "change address", "user_chars": 219, "reply_chars": 398, "reply_ms": 309, "answer_kind": "asked a clarifying question" }, { "id": 223, "conversation_id": 159, "exchange_no": 2, "asked_at": "2026-06-24 13:48:01", "intent": "skip a delivery", "user_chars": 54, "reply_chars": 534, "reply_ms": 5065, "answer_kind": "answered" }, { "id": 224, "conversation_id": 66, "exchange_no": 2, "asked_at": "2026-07-04 15:42:46", "intent": "cancel subscription", "user_chars": 150, "reply_chars": 515, "reply_ms": 4814, "answer_kind": "declined, out of scope" }, { "id": 225, "conversation_id": 82, "exchange_no": 2, "asked_at": "2026-06-22 15:56:05", "intent": "cancel subscription", "user_chars": 118, "reply_chars": 429, "reply_ms": 3146, "answer_kind": "fallback, no match" }, { "id": 226, "conversation_id": 19, "exchange_no": 1, "asked_at": "2026-07-31 20:46:10", "intent": "where is my box", "user_chars": 26, "reply_chars": 411, "reply_ms": 4135, "answer_kind": "answered" }, { "id": 227, "conversation_id": 8, "exchange_no": 3, "asked_at": "2026-06-14 19:58:22", "intent": "billing question", "user_chars": 92, "reply_chars": 231, "reply_ms": 338, "answer_kind": "answered" }, { "id": 228, "conversation_id": 48, "exchange_no": 2, "asked_at": "2026-07-18 09:57:17", "intent": "billing question", "user_chars": 134, "reply_chars": 638, "reply_ms": 3687, "answer_kind": "answered" }, { "id": 229, "conversation_id": 35, "exchange_no": 2, "asked_at": "2026-08-08 21:22:25", "intent": "cancel subscription", "user_chars": 10, "reply_chars": 611, "reply_ms": 1742, "answer_kind": "answered" }, { "id": 230, "conversation_id": 31, "exchange_no": 3, "asked_at": "2026-08-15 13:55:18", "intent": "where is my box", "user_chars": 12, "reply_chars": 574, "reply_ms": 346, "answer_kind": "answered" }, { "id": 231, "conversation_id": 141, "exchange_no": 2, "asked_at": "2026-07-31 12:44:04", "intent": "skip a delivery", "user_chars": 43, "reply_chars": 769, "reply_ms": 343, "answer_kind": "answered" }, { "id": 232, "conversation_id": 58, "exchange_no": 2, "asked_at": "2026-08-01 12:07:40", "intent": "billing question", "user_chars": 95, "reply_chars": 479, "reply_ms": 2045, "answer_kind": "asked a clarifying question" }, { "id": 233, "conversation_id": 113, "exchange_no": 2, "asked_at": "2026-08-01 10:38:09", "intent": "where is my box", "user_chars": 87, "reply_chars": 627, "reply_ms": 3142, "answer_kind": "answered" }, { "id": 234, "conversation_id": 28, "exchange_no": 1, "asked_at": "2026-08-20 16:48:23", "intent": "skip a delivery", "user_chars": 69, "reply_chars": 577, "reply_ms": 3991, "answer_kind": "answered" }, { "id": 235, "conversation_id": 147, "exchange_no": 3, "asked_at": "2026-08-14 12:51:42", "intent": "recipe question", "user_chars": 79, "reply_chars": 546, "reply_ms": 1103, "answer_kind": "declined, out of scope" }, { "id": 236, "conversation_id": 56, "exchange_no": 1, "asked_at": "2026-07-10 10:05:07", "intent": "billing question", "user_chars": 57, "reply_chars": 511, "reply_ms": 2980, "answer_kind": "fallback, no match" }, { "id": 237, "conversation_id": 5, "exchange_no": 2, "asked_at": "2026-07-19 14:03:17", "intent": "missing item", "user_chars": 115, "reply_chars": 562, "reply_ms": 4648, "answer_kind": "answered" }, { "id": 238, "conversation_id": 5, "exchange_no": 3, "asked_at": "2026-07-19 14:04:55", "intent": "where is my box", "user_chars": 9, "reply_chars": 484, "reply_ms": 5723, "answer_kind": "answered" }, { "id": 239, "conversation_id": 4, "exchange_no": 1, "asked_at": "2026-08-03 21:43:18", "intent": "other", "user_chars": 160, "reply_chars": 381, "reply_ms": 572, "answer_kind": "asked a clarifying question" }, { "id": 240, "conversation_id": 99, "exchange_no": 1, "asked_at": "2026-07-07 08:28:07", "intent": "missing item", "user_chars": 68, "reply_chars": 524, "reply_ms": 472, "answer_kind": "answered" }, { "id": 241, "conversation_id": 88, "exchange_no": 4, "asked_at": "2026-08-07 16:32:23", "intent": "billing question", "user_chars": 17, "reply_chars": 345, "reply_ms": 1640, "answer_kind": "fallback, no match" }, { "id": 242, "conversation_id": 79, "exchange_no": 2, "asked_at": "2026-06-22 11:38:02", "intent": "skip a delivery", "user_chars": 28, "reply_chars": 247, "reply_ms": 529, "answer_kind": "answered" }, { "id": 243, "conversation_id": 68, "exchange_no": 3, "asked_at": "2026-08-27 11:59:59", "intent": "where is my box", "user_chars": 41, "reply_chars": 243, "reply_ms": 328, "answer_kind": "asked a clarifying question" }, { "id": 244, "conversation_id": 71, "exchange_no": 3, "asked_at": "2026-06-09 20:36:59", "intent": "skip a delivery", "user_chars": 108, "reply_chars": 330, "reply_ms": 4606, "answer_kind": "answered" }, { "id": 245, "conversation_id": 15, "exchange_no": 2, "asked_at": "2026-07-07 11:43:00", "intent": "cancel subscription", "user_chars": 199, "reply_chars": 358, "reply_ms": 1937, "answer_kind": "answered" }, { "id": 246, "conversation_id": 134, "exchange_no": 2, "asked_at": "2026-06-09 14:58:32", "intent": "change address", "user_chars": 139, "reply_chars": 461, "reply_ms": 5679, "answer_kind": "answered" }, { "id": 247, "conversation_id": 120, "exchange_no": 2, "asked_at": "2026-07-13 06:11:25", "intent": "missing item", "user_chars": 215, "reply_chars": 683, "reply_ms": 559, "answer_kind": "answered" }, { "id": 248, "conversation_id": 38, "exchange_no": 2, "asked_at": "2026-08-06 12:18:52", "intent": "billing question", "user_chars": 13, "reply_chars": 204, "reply_ms": 311, "answer_kind": "declined, out of scope" }, { "id": 249, "conversation_id": 166, "exchange_no": 4, "asked_at": "2026-06-13 20:57:50", "intent": "cancel subscription", "user_chars": 19, "reply_chars": 412, "reply_ms": 2522, "answer_kind": "answered" }, { "id": 250, "conversation_id": 51, "exchange_no": 2, "asked_at": "2026-08-12 20:40:09", "intent": "missing item", "user_chars": 109, "reply_chars": 611, "reply_ms": 836, "answer_kind": "answered" }, { "id": 251, "conversation_id": 152, "exchange_no": 4, "asked_at": "2026-07-05 00:31:46", "intent": "billing question", "user_chars": 61, "reply_chars": 447, "reply_ms": 4517, "answer_kind": "answered" }, { "id": 252, "conversation_id": 141, "exchange_no": 3, "asked_at": "2026-07-31 12:45:04", "intent": "other", "user_chars": 17, "reply_chars": 597, "reply_ms": 932, "answer_kind": "answered" }, { "id": 253, "conversation_id": 31, "exchange_no": 4, "asked_at": "2026-08-15 13:56:31", "intent": "where is my box", "user_chars": 9, "reply_chars": 412, "reply_ms": 5746, "answer_kind": "answered" }, { "id": 254, "conversation_id": 68, "exchange_no": 4, "asked_at": "2026-08-27 12:00:36", "intent": "other", "user_chars": 199, "reply_chars": 598, "reply_ms": 1926, "answer_kind": "answered" }, { "id": 255, "conversation_id": 65, "exchange_no": 1, "asked_at": "2026-06-22 09:46:11", "intent": "other", "user_chars": 227, "reply_chars": 332, "reply_ms": 1311, "answer_kind": "asked a clarifying question" }, { "id": 256, "conversation_id": 97, "exchange_no": 1, "asked_at": "2026-07-12 18:09:25", "intent": "cancel subscription", "user_chars": 106, "reply_chars": 284, "reply_ms": 3324, "answer_kind": "answered" }, { "id": 257, "conversation_id": 4, "exchange_no": 2, "asked_at": "2026-08-03 21:43:47", "intent": "skip a delivery", "user_chars": 56, "reply_chars": 388, "reply_ms": 2101, "answer_kind": "answered" }, { "id": 258, "conversation_id": 93, "exchange_no": 1, "asked_at": "2026-08-24 18:48:29", "intent": "where is my box", "user_chars": 58, "reply_chars": 616, "reply_ms": 1915, "answer_kind": "answered" }, { "id": 259, "conversation_id": 17, "exchange_no": 3, "asked_at": "2026-07-15 20:37:15", "intent": "billing question", "user_chars": 80, "reply_chars": 660, "reply_ms": 1796, "answer_kind": "asked a clarifying question" }, { "id": 260, "conversation_id": 52, "exchange_no": 2, "asked_at": "2026-08-09 19:31:14", "intent": "other", "user_chars": 19, "reply_chars": 501, "reply_ms": 1685, "answer_kind": "answered" }, { "id": 261, "conversation_id": 52, "exchange_no": 3, "asked_at": "2026-08-09 19:31:45", "intent": "billing question", "user_chars": 215, "reply_chars": 364, "reply_ms": 2383, "answer_kind": "asked a clarifying question" }, { "id": 262, "conversation_id": 153, "exchange_no": 2, "asked_at": "2026-07-15 16:21:14", "intent": "missing item", "user_chars": 68, "reply_chars": 417, "reply_ms": 308, "answer_kind": "answered" }, { "id": 263, "conversation_id": 168, "exchange_no": 2, "asked_at": "2026-07-07 02:35:32", "intent": "recipe question", "user_chars": 119, "reply_chars": 685, "reply_ms": 1035, "answer_kind": "answered" }, { "id": 264, "conversation_id": 18, "exchange_no": 1, "asked_at": "2026-06-05 14:18:09", "intent": "where is my box", "user_chars": 223, "reply_chars": 482, "reply_ms": 5393, "answer_kind": "declined, out of scope" }, { "id": 265, "conversation_id": 138, "exchange_no": 2, "asked_at": "2026-06-16 20:13:26", "intent": "where is my box", "user_chars": 8, "reply_chars": 388, "reply_ms": 5286, "answer_kind": "answered" }, { "id": 266, "conversation_id": 165, "exchange_no": 2, "asked_at": "2026-07-06 15:32:12", "intent": "skip a delivery", "user_chars": 12, "reply_chars": 475, "reply_ms": 2038, "answer_kind": "answered" }, { "id": 267, "conversation_id": 120, "exchange_no": 3, "asked_at": "2026-07-13 06:11:56", "intent": "billing question", "user_chars": 176, "reply_chars": 539, "reply_ms": 1361, "answer_kind": "asked a clarifying question" }, { "id": 268, "conversation_id": 74, "exchange_no": 4, "asked_at": "2026-08-30 19:42:45", "intent": "billing question", "user_chars": 206, "reply_chars": 606, "reply_ms": 1840, "answer_kind": "answered" }, { "id": 269, "conversation_id": 56, "exchange_no": 2, "asked_at": "2026-07-10 10:06:21", "intent": "where is my box", "user_chars": 29, "reply_chars": 439, "reply_ms": 419, "answer_kind": "fallback, no match" }, { "id": 270, "conversation_id": 114, "exchange_no": 4, "asked_at": "2026-06-10 22:05:52", "intent": "other", "user_chars": 79, "reply_chars": 632, "reply_ms": 1095, "answer_kind": "answered" }, { "id": 271, "conversation_id": 165, "exchange_no": 3, "asked_at": "2026-07-06 15:33:37", "intent": "cancel subscription", "user_chars": 20, "reply_chars": 422, "reply_ms": 5084, "answer_kind": "answered" }, { "id": 272, "conversation_id": 8, "exchange_no": 4, "asked_at": "2026-06-14 19:59:39", "intent": "cancel subscription", "user_chars": 74, "reply_chars": 618, "reply_ms": 311, "answer_kind": "answered" }, { "id": 273, "conversation_id": 119, "exchange_no": 2, "asked_at": "2026-08-19 19:59:15", "intent": "recipe question", "user_chars": 97, "reply_chars": 557, "reply_ms": 4310, "answer_kind": "answered" }, { "id": 274, "conversation_id": 110, "exchange_no": 3, "asked_at": "2026-07-09 14:56:46", "intent": "billing question", "user_chars": 169, "reply_chars": 555, "reply_ms": 3553, "answer_kind": "answered" }, { "id": 275, "conversation_id": 35, "exchange_no": 3, "asked_at": "2026-08-08 21:23:33", "intent": "skip a delivery", "user_chars": 175, "reply_chars": 343, "reply_ms": 3287, "answer_kind": "answered" }, { "id": 276, "conversation_id": 161, "exchange_no": 3, "asked_at": "2026-07-25 17:23:47", "intent": "skip a delivery", "user_chars": 146, "reply_chars": 430, "reply_ms": 1516, "answer_kind": "answered" }, { "id": 277, "conversation_id": 1, "exchange_no": 2, "asked_at": "2026-06-04 10:38:22", "intent": "skip a delivery", "user_chars": 82, "reply_chars": 643, "reply_ms": 310, "answer_kind": "answered" }, { "id": 278, "conversation_id": 70, "exchange_no": 1, "asked_at": "2026-06-11 17:54:24", "intent": "skip a delivery", "user_chars": 163, "reply_chars": 459, "reply_ms": 1590, "answer_kind": "declined, out of scope" }, { "id": 279, "conversation_id": 126, "exchange_no": 3, "asked_at": "2026-06-30 18:48:27", "intent": "where is my box", "user_chars": 108, "reply_chars": 675, "reply_ms": 776, "answer_kind": "declined, out of scope" }, { "id": 280, "conversation_id": 129, "exchange_no": 2, "asked_at": "2026-08-10 14:51:03", "intent": "billing question", "user_chars": 162, "reply_chars": 303, "reply_ms": 3136, "answer_kind": "asked a clarifying question" }, { "id": 281, "conversation_id": 56, "exchange_no": 3, "asked_at": "2026-07-10 10:07:25", "intent": "where is my box", "user_chars": 76, "reply_chars": 410, "reply_ms": 354, "answer_kind": "answered" }, { "id": 282, "conversation_id": 14, "exchange_no": 3, "asked_at": "2026-06-13 20:33:38", "intent": "billing question", "user_chars": 85, "reply_chars": 580, "reply_ms": 3467, "answer_kind": "answered" }, { "id": 283, "conversation_id": 160, "exchange_no": 2, "asked_at": "2026-07-18 12:43:55", "intent": "skip a delivery", "user_chars": 155, "reply_chars": 577, "reply_ms": 1805, "answer_kind": "answered" }, { "id": 284, "conversation_id": 167, "exchange_no": 3, "asked_at": "2026-08-08 21:08:29", "intent": "where is my box", "user_chars": 114, "reply_chars": 315, "reply_ms": 556, "answer_kind": "answered" }, { "id": 285, "conversation_id": 123, "exchange_no": 1, "asked_at": "2026-06-24 18:07:58", "intent": "where is my box", "user_chars": 32, "reply_chars": 382, "reply_ms": 5548, "answer_kind": "answered" }, { "id": 286, "conversation_id": 26, "exchange_no": 2, "asked_at": "2026-07-16 15:53:14", "intent": "recipe question", "user_chars": 191, "reply_chars": 278, "reply_ms": 5918, "answer_kind": "answered" }, { "id": 287, "conversation_id": 3, "exchange_no": 4, "asked_at": "2026-06-18 21:07:25", "intent": "where is my box", "user_chars": 158, "reply_chars": 475, "reply_ms": 2506, "answer_kind": "declined, out of scope" }, { "id": 288, "conversation_id": 83, "exchange_no": 3, "asked_at": "2026-06-28 08:35:07", "intent": "billing question", "user_chars": 201, "reply_chars": 387, "reply_ms": 598, "answer_kind": "answered" }, { "id": 289, "conversation_id": 133, "exchange_no": 3, "asked_at": "2026-07-14 12:21:22", "intent": "change address", "user_chars": 10, "reply_chars": 392, "reply_ms": 3855, "answer_kind": "asked a clarifying question" }, { "id": 290, "conversation_id": 76, "exchange_no": 3, "asked_at": "2026-07-21 17:34:40", "intent": "billing question", "user_chars": 23, "reply_chars": 475, "reply_ms": 304, "answer_kind": "answered" }, { "id": 291, "conversation_id": 24, "exchange_no": 2, "asked_at": "2026-06-30 09:46:26", "intent": "where is my box", "user_chars": 171, "reply_chars": 551, "reply_ms": 4669, "answer_kind": "answered" }, { "id": 292, "conversation_id": 82, "exchange_no": 3, "asked_at": "2026-06-22 15:57:22", "intent": "other", "user_chars": 36, "reply_chars": 519, "reply_ms": 5983, "answer_kind": "asked a clarifying question" }, { "id": 293, "conversation_id": 162, "exchange_no": 1, "asked_at": "2026-06-09 11:32:40", "intent": "where is my box", "user_chars": 122, "reply_chars": 411, "reply_ms": 2892, "answer_kind": "fallback, no match" }, { "id": 294, "conversation_id": 59, "exchange_no": 2, "asked_at": "2026-07-10 17:19:12", "intent": "billing question", "user_chars": 9, "reply_chars": 502, "reply_ms": 2045, "answer_kind": "answered" }, { "id": 295, "conversation_id": 18, "exchange_no": 2, "asked_at": "2026-06-05 14:18:55", "intent": "missing item", "user_chars": 24, "reply_chars": 527, "reply_ms": 516, "answer_kind": "answered" }, { "id": 296, "conversation_id": 156, "exchange_no": 2, "asked_at": "2026-08-19 12:10:52", "intent": "where is my box", "user_chars": 205, "reply_chars": 484, "reply_ms": 2106, "answer_kind": "answered" }, { "id": 297, "conversation_id": 168, "exchange_no": 3, "asked_at": "2026-07-07 02:37:18", "intent": "cancel subscription", "user_chars": 19, "reply_chars": 522, "reply_ms": 750, "answer_kind": "answered" }, { "id": 298, "conversation_id": 49, "exchange_no": 3, "asked_at": "2026-06-03 17:23:58", "intent": "recipe question", "user_chars": 90, "reply_chars": 351, "reply_ms": 4505, "answer_kind": "answered" }, { "id": 299, "conversation_id": 2, "exchange_no": 2, "asked_at": "2026-06-18 00:35:12", "intent": "missing item", "user_chars": 101, "reply_chars": 714, "reply_ms": 2922, "answer_kind": "answered" }, { "id": 300, "conversation_id": 126, "exchange_no": 4, "asked_at": "2026-06-30 18:49:31", "intent": "missing item", "user_chars": 10, "reply_chars": 260, "reply_ms": 3944, "answer_kind": "asked a clarifying question" }, { "id": 301, "conversation_id": 33, "exchange_no": 2, "asked_at": "2026-06-05 11:47:48", "intent": "skip a delivery", "user_chars": 31, "reply_chars": 599, "reply_ms": 3029, "answer_kind": "answered" }, { "id": 302, "conversation_id": 111, "exchange_no": 2, "asked_at": "2026-07-07 21:55:45", "intent": "other", "user_chars": 195, "reply_chars": 444, "reply_ms": 493, "answer_kind": "answered" }, { "id": 303, "conversation_id": 125, "exchange_no": 2, "asked_at": "2026-06-29 13:10:47", "intent": "billing question", "user_chars": 85, "reply_chars": 348, "reply_ms": 1077, "answer_kind": "answered" }, { "id": 304, "conversation_id": 146, "exchange_no": 4, "asked_at": "2026-08-04 08:51:05", "intent": "where is my box", "user_chars": 11, "reply_chars": 515, "reply_ms": 333, "answer_kind": "answered" }, { "id": 305, "conversation_id": 19, "exchange_no": 2, "asked_at": "2026-07-31 20:47:13", "intent": "cancel subscription", "user_chars": 18, "reply_chars": 596, "reply_ms": 735, "answer_kind": "answered" }, { "id": 306, "conversation_id": 168, "exchange_no": 4, "asked_at": "2026-07-07 02:37:59", "intent": "where is my box", "user_chars": 33, "reply_chars": 322, "reply_ms": 557, "answer_kind": "answered" }, { "id": 307, "conversation_id": 123, "exchange_no": 2, "asked_at": "2026-06-24 18:08:52", "intent": "where is my box", "user_chars": 156, "reply_chars": 710, "reply_ms": 301, "answer_kind": "asked a clarifying question" }, { "id": 308, "conversation_id": 117, "exchange_no": 3, "asked_at": "2026-08-03 12:00:49", "intent": "cancel subscription", "user_chars": 57, "reply_chars": 524, "reply_ms": 2393, "answer_kind": "answered" }, { "id": 309, "conversation_id": 95, "exchange_no": 1, "asked_at": "2026-06-02 16:42:38", "intent": "missing item", "user_chars": 25, "reply_chars": 632, "reply_ms": 3261, "answer_kind": "answered" }, { "id": 310, "conversation_id": 26, "exchange_no": 3, "asked_at": "2026-07-16 15:54:34", "intent": "billing question", "user_chars": 99, "reply_chars": 629, "reply_ms": 5883, "answer_kind": "asked a clarifying question" }, { "id": 311, "conversation_id": 66, "exchange_no": 3, "asked_at": "2026-07-04 15:43:15", "intent": "recipe question", "user_chars": 16, "reply_chars": 630, "reply_ms": 1106, "answer_kind": "answered" }, { "id": 312, "conversation_id": 107, "exchange_no": 2, "asked_at": "2026-07-09 14:23:50", "intent": "recipe question", "user_chars": 185, "reply_chars": 656, "reply_ms": 2723, "answer_kind": "asked a clarifying question" }, { "id": 313, "conversation_id": 11, "exchange_no": 3, "asked_at": "2026-07-26 18:22:52", "intent": "recipe question", "user_chars": 31, "reply_chars": 277, "reply_ms": 759, "answer_kind": "answered" }, { "id": 314, "conversation_id": 56, "exchange_no": 4, "asked_at": "2026-07-10 10:08:50", "intent": "other", "user_chars": 12, "reply_chars": 612, "reply_ms": 4682, "answer_kind": "answered" }, { "id": 315, "conversation_id": 47, "exchange_no": 2, "asked_at": "2026-07-12 08:06:35", "intent": "change address", "user_chars": 206, "reply_chars": 301, "reply_ms": 814, "answer_kind": "answered" }, { "id": 316, "conversation_id": 71, "exchange_no": 4, "asked_at": "2026-06-09 20:38:45", "intent": "skip a delivery", "user_chars": 212, "reply_chars": 508, "reply_ms": 2783, "answer_kind": "answered" }, { "id": 317, "conversation_id": 30, "exchange_no": 3, "asked_at": "2026-08-24 17:29:42", "intent": "billing question", "user_chars": 30, "reply_chars": 372, "reply_ms": 4908, "answer_kind": "answered" }, { "id": 318, "conversation_id": 76, "exchange_no": 4, "asked_at": "2026-07-21 17:35:35", "intent": "recipe question", "user_chars": 101, "reply_chars": 333, "reply_ms": 899, "answer_kind": "answered" }, { "id": 319, "conversation_id": 22, "exchange_no": 1, "asked_at": "2026-07-23 20:27:25", "intent": "recipe question", "user_chars": 169, "reply_chars": 320, "reply_ms": 334, "answer_kind": "answered" }, { "id": 320, "conversation_id": 150, "exchange_no": 1, "asked_at": "2026-06-13 07:05:40", "intent": "recipe question", "user_chars": 23, "reply_chars": 341, "reply_ms": 2197, "answer_kind": "answered" }, { "id": 321, "conversation_id": 145, "exchange_no": 1, "asked_at": "2026-07-04 12:22:49", "intent": "cancel subscription", "user_chars": 28, "reply_chars": 373, "reply_ms": 5307, "answer_kind": "answered" }, { "id": 322, "conversation_id": 67, "exchange_no": 4, "asked_at": "2026-07-21 08:08:07", "intent": "missing item", "user_chars": 180, "reply_chars": 283, "reply_ms": 3826, "answer_kind": "declined, out of scope" }, { "id": 323, "conversation_id": 124, "exchange_no": 3, "asked_at": "2026-07-29 08:46:02", "intent": "billing question", "user_chars": 23, "reply_chars": 617, "reply_ms": 4775, "answer_kind": "declined, out of scope" }, { "id": 324, "conversation_id": 61, "exchange_no": 2, "asked_at": "2026-08-16 19:15:01", "intent": "other", "user_chars": 25, "reply_chars": 375, "reply_ms": 2602, "answer_kind": "answered" }, { "id": 325, "conversation_id": 51, "exchange_no": 3, "asked_at": "2026-08-12 20:41:03", "intent": "missing item", "user_chars": 111, "reply_chars": 205, "reply_ms": 567, "answer_kind": "answered" }, { "id": 326, "conversation_id": 109, "exchange_no": 1, "asked_at": "2026-06-04 22:53:42", "intent": "where is my box", "user_chars": 11, "reply_chars": 589, "reply_ms": 3749, "answer_kind": "fallback, no match" }, { "id": 327, "conversation_id": 144, "exchange_no": 1, "asked_at": "2026-07-12 23:52:58", "intent": "where is my box", "user_chars": 10, "reply_chars": 557, "reply_ms": 1631, "answer_kind": "answered" }, { "id": 328, "conversation_id": 70, "exchange_no": 2, "asked_at": "2026-06-11 17:55:16", "intent": "where is my box", "user_chars": 10, "reply_chars": 493, "reply_ms": 422, "answer_kind": "declined, out of scope" }, { "id": 329, "conversation_id": 9, "exchange_no": 2, "asked_at": "2026-06-09 15:03:27", "intent": "where is my box", "user_chars": 191, "reply_chars": 389, "reply_ms": 311, "answer_kind": "answered" }, { "id": 330, "conversation_id": 64, "exchange_no": 3, "asked_at": "2026-08-16 12:08:12", "intent": "billing question", "user_chars": 159, "reply_chars": 372, "reply_ms": 374, "answer_kind": "fallback, no match" }, { "id": 331, "conversation_id": 78, "exchange_no": 2, "asked_at": "2026-06-02 20:55:33", "intent": "where is my box", "user_chars": 115, "reply_chars": 507, "reply_ms": 1231, "answer_kind": "fallback, no match" }, { "id": 332, "conversation_id": 63, "exchange_no": 1, "asked_at": "2026-06-11 19:05:41", "intent": "billing question", "user_chars": 63, "reply_chars": 149, "reply_ms": 3887, "answer_kind": "answered" }, { "id": 333, "conversation_id": 101, "exchange_no": 1, "asked_at": "2026-06-26 18:16:04", "intent": "where is my box", "user_chars": 56, "reply_chars": 539, "reply_ms": 5049, "answer_kind": "answered" }, { "id": 334, "conversation_id": 9, "exchange_no": 3, "asked_at": "2026-06-09 15:04:43", "intent": "skip a delivery", "user_chars": 76, "reply_chars": 299, "reply_ms": 4471, "answer_kind": "answered" }, { "id": 335, "conversation_id": 99, "exchange_no": 2, "asked_at": "2026-07-07 08:29:47", "intent": "cancel subscription", "user_chars": 165, "reply_chars": 572, "reply_ms": 3267, "answer_kind": "answered" }, { "id": 336, "conversation_id": 134, "exchange_no": 3, "asked_at": "2026-06-09 14:59:16", "intent": "change address", "user_chars": 17, "reply_chars": 460, "reply_ms": 1728, "answer_kind": "answered" }, { "id": 337, "conversation_id": 120, "exchange_no": 4, "asked_at": "2026-07-13 06:12:37", "intent": "skip a delivery", "user_chars": 236, "reply_chars": 514, "reply_ms": 488, "answer_kind": "answered" }, { "id": 338, "conversation_id": 110, "exchange_no": 4, "asked_at": "2026-07-09 14:57:44", "intent": "where is my box", "user_chars": 232, "reply_chars": 587, "reply_ms": 1650, "answer_kind": "declined, out of scope" }, { "id": 339, "conversation_id": 148, "exchange_no": 1, "asked_at": "2026-06-29 19:41:28", "intent": "where is my box", "user_chars": 27, "reply_chars": 434, "reply_ms": 2522, "answer_kind": "answered" }, { "id": 340, "conversation_id": 28, "exchange_no": 2, "asked_at": "2026-08-20 16:48:43", "intent": "change address", "user_chars": 41, "reply_chars": 563, "reply_ms": 1260, "answer_kind": "answered" }, { "id": 341, "conversation_id": 1, "exchange_no": 3, "asked_at": "2026-06-04 10:38:54", "intent": "recipe question", "user_chars": 9, "reply_chars": 410, "reply_ms": 3341, "answer_kind": "answered" }, { "id": 342, "conversation_id": 129, "exchange_no": 3, "asked_at": "2026-08-10 14:52:42", "intent": "skip a delivery", "user_chars": 15, "reply_chars": 491, "reply_ms": 367, "answer_kind": "declined, out of scope" }, { "id": 343, "conversation_id": 6, "exchange_no": 2, "asked_at": "2026-06-11 16:54:34", "intent": "billing question", "user_chars": 83, "reply_chars": 398, "reply_ms": 2891, "answer_kind": "answered" }, { "id": 344, "conversation_id": 117, "exchange_no": 4, "asked_at": "2026-08-03 12:02:12", "intent": "billing question", "user_chars": 70, "reply_chars": 623, "reply_ms": 426, "answer_kind": "answered" }, { "id": 345, "conversation_id": 36, "exchange_no": 3, "asked_at": "2026-06-13 02:18:15", "intent": "missing item", "user_chars": 186, "reply_chars": 263, "reply_ms": 1758, "answer_kind": "asked a clarifying question" }, { "id": 346, "conversation_id": 73, "exchange_no": 2, "asked_at": "2026-08-16 16:21:16", "intent": "where is my box", "user_chars": 91, "reply_chars": 297, "reply_ms": 394, "answer_kind": "answered" }, { "id": 347, "conversation_id": 138, "exchange_no": 3, "asked_at": "2026-06-16 20:14:20", "intent": "missing item", "user_chars": 77, "reply_chars": 680, "reply_ms": 2335, "answer_kind": "answered" }, { "id": 348, "conversation_id": 18, "exchange_no": 3, "asked_at": "2026-06-05 14:19:54", "intent": "where is my box", "user_chars": 96, "reply_chars": 396, "reply_ms": 1816, "answer_kind": "answered" }, { "id": 349, "conversation_id": 37, "exchange_no": 1, "asked_at": "2026-08-19 08:06:58", "intent": "skip a delivery", "user_chars": 176, "reply_chars": 528, "reply_ms": 324, "answer_kind": "answered" }, { "id": 350, "conversation_id": 39, "exchange_no": 3, "asked_at": "2026-06-12 17:30:24", "intent": "missing item", "user_chars": 87, "reply_chars": 409, "reply_ms": 2971, "answer_kind": "answered" }, { "id": 351, "conversation_id": 27, "exchange_no": 2, "asked_at": "2026-08-03 15:25:58", "intent": "change address", "user_chars": 27, "reply_chars": 349, "reply_ms": 2130, "answer_kind": "fallback, no match" }, { "id": 352, "conversation_id": 53, "exchange_no": 3, "asked_at": "2026-08-27 10:43:43", "intent": "missing item", "user_chars": 19, "reply_chars": 547, "reply_ms": 1380, "answer_kind": "answered" }, { "id": 353, "conversation_id": 113, "exchange_no": 3, "asked_at": "2026-08-01 10:39:46", "intent": "missing item", "user_chars": 10, "reply_chars": 466, "reply_ms": 302, "answer_kind": "answered" }, { "id": 354, "conversation_id": 99, "exchange_no": 3, "asked_at": "2026-07-07 08:30:34", "intent": "where is my box", "user_chars": 76, "reply_chars": 575, "reply_ms": 519, "answer_kind": "answered" }, { "id": 355, "conversation_id": 159, "exchange_no": 3, "asked_at": "2026-06-24 13:49:47", "intent": "change address", "user_chars": 17, "reply_chars": 420, "reply_ms": 612, "answer_kind": "answered" }, { "id": 356, "conversation_id": 94, "exchange_no": 1, "asked_at": "2026-06-30 20:50:48", "intent": "billing question", "user_chars": 156, "reply_chars": 531, "reply_ms": 5994, "answer_kind": "answered" }, { "id": 357, "conversation_id": 50, "exchange_no": 3, "asked_at": "2026-08-08 22:19:12", "intent": "billing question", "user_chars": 20, "reply_chars": 469, "reply_ms": 511, "answer_kind": "answered" }, { "id": 358, "conversation_id": 112, "exchange_no": 3, "asked_at": "2026-07-18 18:52:00", "intent": "cancel subscription", "user_chars": 181, "reply_chars": 319, "reply_ms": 4354, "answer_kind": "answered" }, { "id": 359, "conversation_id": 131, "exchange_no": 1, "asked_at": "2026-08-02 19:44:26", "intent": "change address", "user_chars": 58, "reply_chars": 265, "reply_ms": 2796, "answer_kind": "answered" }, { "id": 360, "conversation_id": 145, "exchange_no": 2, "asked_at": "2026-07-04 12:24:15", "intent": "skip a delivery", "user_chars": 48, "reply_chars": 512, "reply_ms": 923, "answer_kind": "fallback, no match" }, { "id": 361, "conversation_id": 137, "exchange_no": 3, "asked_at": "2026-07-18 14:16:02", "intent": "where is my box", "user_chars": 32, "reply_chars": 431, "reply_ms": 392, "answer_kind": "answered" }, { "id": 362, "conversation_id": 21, "exchange_no": 2, "asked_at": "2026-06-17 12:18:00", "intent": "cancel subscription", "user_chars": 100, "reply_chars": 457, "reply_ms": 2556, "answer_kind": "answered" }, { "id": 363, "conversation_id": 73, "exchange_no": 3, "asked_at": "2026-08-16 16:21:48", "intent": "cancel subscription", "user_chars": 121, "reply_chars": 375, "reply_ms": 1016, "answer_kind": "answered" }, { "id": 364, "conversation_id": 155, "exchange_no": 3, "asked_at": "2026-06-03 21:21:54", "intent": "other", "user_chars": 71, "reply_chars": 359, "reply_ms": 5854, "answer_kind": "answered" }, { "id": 365, "conversation_id": 106, "exchange_no": 1, "asked_at": "2026-06-13 11:51:25", "intent": "recipe question", "user_chars": 18, "reply_chars": 534, "reply_ms": 5367, "answer_kind": "answered" }, { "id": 366, "conversation_id": 27, "exchange_no": 3, "asked_at": "2026-08-03 15:26:19", "intent": "missing item", "user_chars": 92, "reply_chars": 328, "reply_ms": 1316, "answer_kind": "answered" }, { "id": 367, "conversation_id": 164, "exchange_no": 2, "asked_at": "2026-08-27 23:32:43", "intent": "change address", "user_chars": 39, "reply_chars": 354, "reply_ms": 926, "answer_kind": "answered" }, { "id": 368, "conversation_id": 41, "exchange_no": 3, "asked_at": "2026-08-08 11:57:46", "intent": "change address", "user_chars": 55, "reply_chars": 518, "reply_ms": 1179, "answer_kind": "answered" }, { "id": 369, "conversation_id": 64, "exchange_no": 4, "asked_at": "2026-08-16 12:08:50", "intent": "other", "user_chars": 148, "reply_chars": 366, "reply_ms": 1363, "answer_kind": "answered" }, { "id": 370, "conversation_id": 7, "exchange_no": 2, "asked_at": "2026-07-04 21:20:01", "intent": "where is my box", "user_chars": 86, "reply_chars": 598, "reply_ms": 320, "answer_kind": "asked a clarifying question" }, { "id": 371, "conversation_id": 57, "exchange_no": 3, "asked_at": "2026-07-24 02:49:55", "intent": "where is my box", "user_chars": 39, "reply_chars": 299, "reply_ms": 921, "answer_kind": "answered" }, { "id": 372, "conversation_id": 62, "exchange_no": 4, "asked_at": "2026-07-02 18:08:47", "intent": "billing question", "user_chars": 225, "reply_chars": 416, "reply_ms": 1484, "answer_kind": "answered" }, { "id": 373, "conversation_id": 6, "exchange_no": 3, "asked_at": "2026-06-11 16:55:32", "intent": "missing item", "user_chars": 54, "reply_chars": 369, "reply_ms": 373, "answer_kind": "answered" }, { "id": 374, "conversation_id": 122, "exchange_no": 4, "asked_at": "2026-07-25 06:50:09", "intent": "billing question", "user_chars": 61, "reply_chars": 482, "reply_ms": 515, "answer_kind": "fallback, no match" }, { "id": 375, "conversation_id": 121, "exchange_no": 2, "asked_at": "2026-07-08 06:26:15", "intent": "where is my box", "user_chars": 85, "reply_chars": 497, "reply_ms": 2089, "answer_kind": "asked a clarifying question" }, { "id": 376, "conversation_id": 24, "exchange_no": 3, "asked_at": "2026-06-30 09:47:33", "intent": "missing item", "user_chars": 30, "reply_chars": 688, "reply_ms": 3711, "answer_kind": "answered" }, { "id": 377, "conversation_id": 143, "exchange_no": 3, "asked_at": "2026-07-02 13:34:02", "intent": "other", "user_chars": 69, "reply_chars": 374, "reply_ms": 300, "answer_kind": "answered" }, { "id": 378, "conversation_id": 127, "exchange_no": 1, "asked_at": "2026-08-15 23:19:17", "intent": "skip a delivery", "user_chars": 185, "reply_chars": 323, "reply_ms": 305, "answer_kind": "answered" }, { "id": 379, "conversation_id": 163, "exchange_no": 1, "asked_at": "2026-06-25 19:44:04", "intent": "billing question", "user_chars": 39, "reply_chars": 501, "reply_ms": 494, "answer_kind": "declined, out of scope" }, { "id": 380, "conversation_id": 140, "exchange_no": 2, "asked_at": "2026-07-18 16:25:46", "intent": "skip a delivery", "user_chars": 232, "reply_chars": 419, "reply_ms": 3741, "answer_kind": "answered" }, { "id": 381, "conversation_id": 128, "exchange_no": 1, "asked_at": "2026-07-06 21:01:53", "intent": "other", "user_chars": 71, "reply_chars": 584, "reply_ms": 734, "answer_kind": "fallback, no match" }, { "id": 382, "conversation_id": 40, "exchange_no": 2, "asked_at": "2026-06-10 01:44:27", "intent": "change address", "user_chars": 16, "reply_chars": 472, "reply_ms": 5498, "answer_kind": "answered" }, { "id": 383, "conversation_id": 4, "exchange_no": 3, "asked_at": "2026-08-03 21:44:56", "intent": "recipe question", "user_chars": 99, "reply_chars": 567, "reply_ms": 5135, "answer_kind": "fallback, no match" }, { "id": 384, "conversation_id": 6, "exchange_no": 4, "asked_at": "2026-06-11 16:56:21", "intent": "cancel subscription", "user_chars": 110, "reply_chars": 491, "reply_ms": 2541, "answer_kind": "answered" }, { "id": 385, "conversation_id": 142, "exchange_no": 2, "asked_at": "2026-06-19 11:02:52", "intent": "where is my box", "user_chars": 78, "reply_chars": 461, "reply_ms": 496, "answer_kind": "answered" }, { "id": 386, "conversation_id": 158, "exchange_no": 2, "asked_at": "2026-08-17 20:45:47", "intent": "other", "user_chars": 134, "reply_chars": 444, "reply_ms": 898, "answer_kind": "answered" }, { "id": 387, "conversation_id": 132, "exchange_no": 1, "asked_at": "2026-08-16 13:06:22", "intent": "other", "user_chars": 18, "reply_chars": 570, "reply_ms": 921, "answer_kind": "answered" }, { "id": 388, "conversation_id": 86, "exchange_no": 1, "asked_at": "2026-06-03 12:59:41", "intent": "skip a delivery", "user_chars": 21, "reply_chars": 514, "reply_ms": 3797, "answer_kind": "answered" }, { "id": 389, "conversation_id": 47, "exchange_no": 3, "asked_at": "2026-07-12 08:07:26", "intent": "other", "user_chars": 37, "reply_chars": 440, "reply_ms": 369, "answer_kind": "answered" }, { "id": 390, "conversation_id": 38, "exchange_no": 3, "asked_at": "2026-08-06 12:19:34", "intent": "missing item", "user_chars": 34, "reply_chars": 276, "reply_ms": 5157, "answer_kind": "answered" }, { "id": 391, "conversation_id": 86, "exchange_no": 2, "asked_at": "2026-06-03 13:00:37", "intent": "other", "user_chars": 187, "reply_chars": 516, "reply_ms": 2507, "answer_kind": "fallback, no match" }, { "id": 392, "conversation_id": 129, "exchange_no": 4, "asked_at": "2026-08-10 14:54:29", "intent": "where is my box", "user_chars": 158, "reply_chars": 472, "reply_ms": 880, "answer_kind": "answered" }, { "id": 393, "conversation_id": 75, "exchange_no": 4, "asked_at": "2026-07-28 07:07:57", "intent": "change address", "user_chars": 54, "reply_chars": 456, "reply_ms": 354, "answer_kind": "asked a clarifying question" }, { "id": 394, "conversation_id": 15, "exchange_no": 3, "asked_at": "2026-07-07 11:44:35", "intent": "missing item", "user_chars": 48, "reply_chars": 512, "reply_ms": 1819, "answer_kind": "answered" }, { "id": 395, "conversation_id": 35, "exchange_no": 4, "asked_at": "2026-08-08 21:24:58", "intent": "where is my box", "user_chars": 130, "reply_chars": 659, "reply_ms": 4673, "answer_kind": "answered" }, { "id": 396, "conversation_id": 34, "exchange_no": 3, "asked_at": "2026-06-14 04:52:46", "intent": "recipe question", "user_chars": 8, "reply_chars": 415, "reply_ms": 2045, "answer_kind": "answered" }, { "id": 397, "conversation_id": 138, "exchange_no": 4, "asked_at": "2026-06-16 20:15:54", "intent": "missing item", "user_chars": 61, "reply_chars": 380, "reply_ms": 4093, "answer_kind": "answered" }, { "id": 398, "conversation_id": 102, "exchange_no": 1, "asked_at": "2026-06-30 09:39:05", "intent": "where is my box", "user_chars": 49, "reply_chars": 418, "reply_ms": 523, "answer_kind": "asked a clarifying question" }, { "id": 399, "conversation_id": 16, "exchange_no": 3, "asked_at": "2026-06-15 17:57:34", "intent": "missing item", "user_chars": 190, "reply_chars": 626, "reply_ms": 451, "answer_kind": "fallback, no match" }, { "id": 400, "conversation_id": 81, "exchange_no": 3, "asked_at": "2026-08-21 20:27:26", "intent": "missing item", "user_chars": 43, "reply_chars": 650, "reply_ms": 1977, "answer_kind": "answered" }, { "id": 401, "conversation_id": 125, "exchange_no": 3, "asked_at": "2026-06-29 13:12:31", "intent": "other", "user_chars": 70, "reply_chars": 421, "reply_ms": 2690, "answer_kind": "answered" }, { "id": 402, "conversation_id": 54, "exchange_no": 2, "asked_at": "2026-08-09 20:23:28", "intent": "recipe question", "user_chars": 34, "reply_chars": 280, "reply_ms": 1414, "answer_kind": "answered" }, { "id": 403, "conversation_id": 108, "exchange_no": 3, "asked_at": "2026-07-12 15:49:37", "intent": "skip a delivery", "user_chars": 180, "reply_chars": 665, "reply_ms": 371, "answer_kind": "answered" }, { "id": 404, "conversation_id": 116, "exchange_no": 3, "asked_at": "2026-07-23 20:47:12", "intent": "where is my box", "user_chars": 9, "reply_chars": 360, "reply_ms": 2653, "answer_kind": "answered" }, { "id": 405, "conversation_id": 144, "exchange_no": 2, "asked_at": "2026-07-12 23:54:46", "intent": "skip a delivery", "user_chars": 109, "reply_chars": 349, "reply_ms": 681, "answer_kind": "answered" }, { "id": 406, "conversation_id": 124, "exchange_no": 4, "asked_at": "2026-07-29 08:47:39", "intent": "missing item", "user_chars": 213, "reply_chars": 600, "reply_ms": 382, "answer_kind": "fallback, no match" }, { "id": 407, "conversation_id": 116, "exchange_no": 4, "asked_at": "2026-07-23 20:49:02", "intent": "where is my box", "user_chars": 154, "reply_chars": 561, "reply_ms": 845, "answer_kind": "fallback, no match" }, { "id": 408, "conversation_id": 83, "exchange_no": 4, "asked_at": "2026-06-28 08:36:19", "intent": "where is my box", "user_chars": 176, "reply_chars": 413, "reply_ms": 341, "answer_kind": "fallback, no match" }, { "id": 409, "conversation_id": 136, "exchange_no": 2, "asked_at": "2026-06-25 20:51:42", "intent": "skip a delivery", "user_chars": 104, "reply_chars": 524, "reply_ms": 4162, "answer_kind": "answered" }, { "id": 410, "conversation_id": 82, "exchange_no": 4, "asked_at": "2026-06-22 15:58:54", "intent": "skip a delivery", "user_chars": 233, "reply_chars": 620, "reply_ms": 837, "answer_kind": "fallback, no match" }, { "id": 411, "conversation_id": 156, "exchange_no": 3, "asked_at": "2026-08-19 12:11:56", "intent": "recipe question", "user_chars": 52, "reply_chars": 640, "reply_ms": 1405, "answer_kind": "fallback, no match" }, { "id": 412, "conversation_id": 53, "exchange_no": 4, "asked_at": "2026-08-27 10:44:08", "intent": "recipe question", "user_chars": 53, "reply_chars": 549, "reply_ms": 2279, "answer_kind": "asked a clarifying question" }, { "id": 413, "conversation_id": 96, "exchange_no": 3, "asked_at": "2026-07-10 09:32:19", "intent": "change address", "user_chars": 29, "reply_chars": 308, "reply_ms": 4571, "answer_kind": "answered" }, { "id": 414, "conversation_id": 134, "exchange_no": 4, "asked_at": "2026-06-09 15:00:12", "intent": "cancel subscription", "user_chars": 90, "reply_chars": 272, "reply_ms": 4511, "answer_kind": "answered" }, { "id": 415, "conversation_id": 9, "exchange_no": 4, "asked_at": "2026-06-09 15:05:46", "intent": "where is my box", "user_chars": 8, "reply_chars": 470, "reply_ms": 5894, "answer_kind": "answered" }, { "id": 416, "conversation_id": 2, "exchange_no": 3, "asked_at": "2026-06-18 00:35:57", "intent": "recipe question", "user_chars": 15, "reply_chars": 593, "reply_ms": 3570, "answer_kind": "answered" }, { "id": 417, "conversation_id": 4, "exchange_no": 4, "asked_at": "2026-08-03 21:46:09", "intent": "other", "user_chars": 203, "reply_chars": 509, "reply_ms": 3050, "answer_kind": "fallback, no match" }, { "id": 418, "conversation_id": 26, "exchange_no": 4, "asked_at": "2026-07-16 15:55:21", "intent": "recipe question", "user_chars": 43, "reply_chars": 246, "reply_ms": 1804, "answer_kind": "answered" }, { "id": 419, "conversation_id": 48, "exchange_no": 3, "asked_at": "2026-07-18 09:58:14", "intent": "billing question", "user_chars": 182, "reply_chars": 269, "reply_ms": 1436, "answer_kind": "fallback, no match" }, { "id": 420, "conversation_id": 18, "exchange_no": 4, "asked_at": "2026-06-05 14:20:48", "intent": "recipe question", "user_chars": 9, "reply_chars": 441, "reply_ms": 4567, "answer_kind": "answered" }, { "id": 421, "conversation_id": 70, "exchange_no": 3, "asked_at": "2026-06-11 17:56:51", "intent": "recipe question", "user_chars": 79, "reply_chars": 710, "reply_ms": 3528, "answer_kind": "fallback, no match" }, { "id": 422, "conversation_id": 127, "exchange_no": 2, "asked_at": "2026-08-15 23:20:37", "intent": "billing question", "user_chars": 230, "reply_chars": 584, "reply_ms": 305, "answer_kind": "declined, out of scope" }, { "id": 423, "conversation_id": 17, "exchange_no": 4, "asked_at": "2026-07-15 20:38:19", "intent": "skip a delivery", "user_chars": 21, "reply_chars": 425, "reply_ms": 2565, "answer_kind": "fallback, no match" }, { "id": 424, "conversation_id": 70, "exchange_no": 4, "asked_at": "2026-06-11 17:57:57", "intent": "billing question", "user_chars": 28, "reply_chars": 468, "reply_ms": 3224, "answer_kind": "answered" }, { "id": 425, "conversation_id": 51, "exchange_no": 4, "asked_at": "2026-08-12 20:42:12", "intent": "missing item", "user_chars": 118, "reply_chars": 240, "reply_ms": 1512, "answer_kind": "declined, out of scope" }, { "id": 426, "conversation_id": 141, "exchange_no": 4, "asked_at": "2026-07-31 12:45:31", "intent": "recipe question", "user_chars": 70, "reply_chars": 282, "reply_ms": 2824, "answer_kind": "answered" }, { "id": 427, "conversation_id": 38, "exchange_no": 4, "asked_at": "2026-08-06 12:20:11", "intent": "recipe question", "user_chars": 9, "reply_chars": 669, "reply_ms": 928, "answer_kind": "fallback, no match" }, { "id": 428, "conversation_id": 52, "exchange_no": 4, "asked_at": "2026-08-09 19:32:38", "intent": "cancel subscription", "user_chars": 32, "reply_chars": 508, "reply_ms": 492, "answer_kind": "answered" }, { "id": 429, "conversation_id": 108, "exchange_no": 4, "asked_at": "2026-07-12 15:50:31", "intent": "recipe question", "user_chars": 174, "reply_chars": 586, "reply_ms": 406, "answer_kind": "answered" }, { "id": 430, "conversation_id": 30, "exchange_no": 4, "asked_at": "2026-08-24 17:30:09", "intent": "recipe question", "user_chars": 88, "reply_chars": 478, "reply_ms": 359, "answer_kind": "asked a clarifying question" }, { "id": 431, "conversation_id": 2, "exchange_no": 4, "asked_at": "2026-06-18 00:36:48", "intent": "billing question", "user_chars": 75, "reply_chars": 464, "reply_ms": 2875, "answer_kind": "fallback, no match" }, { "id": 432, "conversation_id": 93, "exchange_no": 2, "asked_at": "2026-08-24 18:50:17", "intent": "billing question", "user_chars": 134, "reply_chars": 443, "reply_ms": 1455, "answer_kind": "answered" }, { "id": 433, "conversation_id": 46, "exchange_no": 2, "asked_at": "2026-07-16 19:58:56", "intent": "change address", "user_chars": 108, "reply_chars": 473, "reply_ms": 848, "answer_kind": "answered" }, { "id": 434, "conversation_id": 156, "exchange_no": 4, "asked_at": "2026-08-19 12:12:32", "intent": "skip a delivery", "user_chars": 175, "reply_chars": 343, "reply_ms": 5100, "answer_kind": "answered" }, { "id": 435, "conversation_id": 96, "exchange_no": 4, "asked_at": "2026-07-10 09:33:52", "intent": "billing question", "user_chars": 13, "reply_chars": 379, "reply_ms": 1609, "answer_kind": "answered" }, { "id": 436, "conversation_id": 41, "exchange_no": 4, "asked_at": "2026-08-08 11:58:55", "intent": "where is my box", "user_chars": 151, "reply_chars": 483, "reply_ms": 2406, "answer_kind": "fallback, no match" }, { "id": 437, "conversation_id": 50, "exchange_no": 4, "asked_at": "2026-08-08 22:20:35", "intent": "billing question", "user_chars": 29, "reply_chars": 785, "reply_ms": 3896, "answer_kind": "answered" }, { "id": 438, "conversation_id": 97, "exchange_no": 2, "asked_at": "2026-07-12 18:11:10", "intent": "where is my box", "user_chars": 198, "reply_chars": 392, "reply_ms": 303, "answer_kind": "answered" }, { "id": 439, "conversation_id": 99, "exchange_no": 4, "asked_at": "2026-07-07 08:31:40", "intent": "billing question", "user_chars": 231, "reply_chars": 609, "reply_ms": 5143, "answer_kind": "answered" }, { "id": 440, "conversation_id": 151, "exchange_no": 4, "asked_at": "2026-08-03 20:41:46", "intent": "change address", "user_chars": 65, "reply_chars": 324, "reply_ms": 1057, "answer_kind": "answered" }, { "id": 441, "conversation_id": 150, "exchange_no": 2, "asked_at": "2026-06-13 07:06:16", "intent": "cancel subscription", "user_chars": 28, "reply_chars": 598, "reply_ms": 1105, "answer_kind": "answered" }, { "id": 442, "conversation_id": 16, "exchange_no": 4, "asked_at": "2026-06-15 17:59:19", "intent": "skip a delivery", "user_chars": 129, "reply_chars": 528, "reply_ms": 320, "answer_kind": "asked a clarifying question" }, { "id": 443, "conversation_id": 1, "exchange_no": 4, "asked_at": "2026-06-04 10:39:48", "intent": "billing question", "user_chars": 102, "reply_chars": 621, "reply_ms": 3130, "answer_kind": "fallback, no match" }, { "id": 444, "conversation_id": 80, "exchange_no": 4, "asked_at": "2026-07-21 15:17:53", "intent": "cancel subscription", "user_chars": 18, "reply_chars": 525, "reply_ms": 339, "answer_kind": "answered" }, { "id": 445, "conversation_id": 115, "exchange_no": 3, "asked_at": "2026-08-16 10:19:54", "intent": "other", "user_chars": 166, "reply_chars": 583, "reply_ms": 623, "answer_kind": "answered" }, { "id": 446, "conversation_id": 149, "exchange_no": 1, "asked_at": "2026-07-12 13:56:21", "intent": "where is my box", "user_chars": 48, "reply_chars": 366, "reply_ms": 695, "answer_kind": "answered" }, { "id": 447, "conversation_id": 10, "exchange_no": 3, "asked_at": "2026-08-25 17:59:44", "intent": "where is my box", "user_chars": 22, "reply_chars": 559, "reply_ms": 2989, "answer_kind": "answered" }, { "id": 448, "conversation_id": 125, "exchange_no": 4, "asked_at": "2026-06-29 13:13:33", "intent": "where is my box", "user_chars": 230, "reply_chars": 341, "reply_ms": 1066, "answer_kind": "answered" }, { "id": 449, "conversation_id": 72, "exchange_no": 3, "asked_at": "2026-08-19 13:52:25", "intent": "change address", "user_chars": 31, "reply_chars": 685, "reply_ms": 1539, "answer_kind": "answered" }, { "id": 450, "conversation_id": 121, "exchange_no": 3, "asked_at": "2026-07-08 06:28:01", "intent": "where is my box", "user_chars": 18, "reply_chars": 495, "reply_ms": 5428, "answer_kind": "answered" }, { "id": 451, "conversation_id": 42, "exchange_no": 4, "asked_at": "2026-06-15 23:46:50", "intent": "change address", "user_chars": 30, "reply_chars": 547, "reply_ms": 720, "answer_kind": "answered" }, { "id": 452, "conversation_id": 153, "exchange_no": 3, "asked_at": "2026-07-15 16:21:40", "intent": "where is my box", "user_chars": 94, "reply_chars": 418, "reply_ms": 338, "answer_kind": "answered" }, { "id": 453, "conversation_id": 159, "exchange_no": 4, "asked_at": "2026-06-24 13:50:18", "intent": "where is my box", "user_chars": 161, "reply_chars": 347, "reply_ms": 578, "answer_kind": "answered" }, { "id": 454, "conversation_id": 95, "exchange_no": 2, "asked_at": "2026-06-02 16:43:57", "intent": "where is my box", "user_chars": 129, "reply_chars": 266, "reply_ms": 2196, "answer_kind": "asked a clarifying question" }, { "id": 455, "conversation_id": 39, "exchange_no": 4, "asked_at": "2026-06-12 17:31:47", "intent": "where is my box", "user_chars": 222, "reply_chars": 466, "reply_ms": 5206, "answer_kind": "fallback, no match" }, { "id": 456, "conversation_id": 91, "exchange_no": 2, "asked_at": "2026-08-14 10:21:34", "intent": "skip a delivery", "user_chars": 17, "reply_chars": 304, "reply_ms": 324, "answer_kind": "declined, out of scope" }, { "id": 457, "conversation_id": 163, "exchange_no": 2, "asked_at": "2026-06-25 19:45:09", "intent": "other", "user_chars": 67, "reply_chars": 415, "reply_ms": 2316, "answer_kind": "asked a clarifying question" }, { "id": 458, "conversation_id": 136, "exchange_no": 3, "asked_at": "2026-06-25 20:52:37", "intent": "skip a delivery", "user_chars": 176, "reply_chars": 275, "reply_ms": 2154, "answer_kind": "asked a clarifying question" }, { "id": 459, "conversation_id": 77, "exchange_no": 3, "asked_at": "2026-08-28 20:28:17", "intent": "change address", "user_chars": 74, "reply_chars": 317, "reply_ms": 1438, "answer_kind": "answered" }, { "id": 460, "conversation_id": 29, "exchange_no": 2, "asked_at": "2026-06-16 17:52:59", "intent": "where is my box", "user_chars": 38, "reply_chars": 472, "reply_ms": 300, "answer_kind": "answered" }, { "id": 461, "conversation_id": 133, "exchange_no": 4, "asked_at": "2026-07-14 12:23:00", "intent": "billing question", "user_chars": 48, "reply_chars": 675, "reply_ms": 850, "answer_kind": "answered" } ], "feedback": [ { "id": 1, "exchange_id": 141, "conversation_id": 79, "left_at": "2026-06-22 12:32:32", "thumb": "up", "reason": null }, { "id": 2, "exchange_id": 208, "conversation_id": 80, "left_at": "2026-07-21 15:40:15", "thumb": "down", "reason": "too slow" }, { "id": 3, "exchange_id": 431, "conversation_id": 2, "left_at": "2026-06-18 00:38:22", "thumb": "up", "reason": null }, { "id": 4, "exchange_id": 232, "conversation_id": 58, "left_at": "2026-08-01 12:57:03", "thumb": "up", "reason": null }, { "id": 5, "exchange_id": 71, "conversation_id": 64, "left_at": "2026-08-16 12:57:57", "thumb": "up", "reason": null }, { "id": 6, "exchange_id": 269, "conversation_id": 56, "left_at": "2026-07-10 10:19:30", "thumb": "down", "reason": "too slow" }, { "id": 7, "exchange_id": 176, "conversation_id": 11, "left_at": "2026-07-26 18:41:19", "thumb": "up", "reason": null }, { "id": 8, "exchange_id": 57, "conversation_id": 88, "left_at": "2026-08-07 17:18:41", "thumb": "down", "reason": "too slow" }, { "id": 9, "exchange_id": 422, "conversation_id": 127, "left_at": "2026-08-15 23:29:59", "thumb": "down", "reason": "did not understand me" }, { "id": 10, "exchange_id": 186, "conversation_id": 76, "left_at": "2026-07-21 18:29:19", "thumb": "up", "reason": null }, { "id": 11, "exchange_id": 306, "conversation_id": 168, "left_at": "2026-07-07 02:42:45", "thumb": "up", "reason": null }, { "id": 12, "exchange_id": 243, "conversation_id": 68, "left_at": "2026-08-27 12:46:49", "thumb": "down", "reason": "wanted a person" }, { "id": 13, "exchange_id": 451, "conversation_id": 42, "left_at": "2026-06-16 00:02:50", "thumb": "up", "reason": null }, { "id": 14, "exchange_id": 211, "conversation_id": 121, "left_at": "2026-07-08 06:47:10", "thumb": "down", "reason": "wanted a person" }, { "id": 15, "exchange_id": 437, "conversation_id": 50, "left_at": "2026-08-08 22:56:56", "thumb": "up", "reason": null }, { "id": 16, "exchange_id": 358, "conversation_id": 112, "left_at": "2026-07-18 19:04:43", "thumb": "up", "reason": null }, { "id": 17, "exchange_id": 95, "conversation_id": 43, "left_at": "2026-08-16 21:51:45", "thumb": "up", "reason": null }, { "id": 18, "exchange_id": 37, "conversation_id": 96, "left_at": "2026-07-10 09:45:04", "thumb": "up", "reason": null }, { "id": 19, "exchange_id": 450, "conversation_id": 121, "left_at": "2026-07-08 06:50:22", "thumb": "up", "reason": null }, { "id": 20, "exchange_id": 148, "conversation_id": 140, "left_at": "2026-07-18 16:48:30", "thumb": "down", "reason": "wanted a person" }, { "id": 21, "exchange_id": 355, "conversation_id": 159, "left_at": "2026-06-24 14:37:31", "thumb": "down", "reason": "too slow" }, { "id": 22, "exchange_id": 189, "conversation_id": 32, "left_at": "2026-07-28 22:02:44", "thumb": "up", "reason": null }, { "id": 23, "exchange_id": 246, "conversation_id": 134, "left_at": "2026-06-09 15:14:43", "thumb": "down", "reason": "wrong answer" }, { "id": 24, "exchange_id": 90, "conversation_id": 81, "left_at": "2026-08-21 20:59:05", "thumb": "up", "reason": null }, { "id": 25, "exchange_id": 360, "conversation_id": 145, "left_at": "2026-07-04 12:31:25", "thumb": "down", "reason": "did not understand me" }, { "id": 26, "exchange_id": 93, "conversation_id": 58, "left_at": "2026-08-01 12:11:48", "thumb": "up", "reason": null }, { "id": 27, "exchange_id": 267, "conversation_id": 120, "left_at": "2026-07-13 06:36:28", "thumb": "down", "reason": "wrong answer" }, { "id": 28, "exchange_id": 188, "conversation_id": 103, "left_at": "2026-08-08 14:12:45", "thumb": "down", "reason": "too slow" }, { "id": 29, "exchange_id": 184, "conversation_id": 77, "left_at": "2026-08-28 20:43:09", "thumb": "up", "reason": null }, { "id": 30, "exchange_id": 381, "conversation_id": 128, "left_at": "2026-07-06 21:59:53", "thumb": "down", "reason": "wanted a person" }, { "id": 31, "exchange_id": 397, "conversation_id": 138, "left_at": "2026-06-16 20:50:41", "thumb": "up", "reason": null }, { "id": 32, "exchange_id": 387, "conversation_id": 132, "left_at": "2026-08-16 14:01:22", "thumb": "up", "reason": null }, { "id": 33, "exchange_id": 41, "conversation_id": 76, "left_at": "2026-07-21 18:14:59", "thumb": "down", "reason": "wanted a person" }, { "id": 34, "exchange_id": 454, "conversation_id": 95, "left_at": "2026-06-02 17:23:28", "thumb": "up", "reason": null }, { "id": 35, "exchange_id": 363, "conversation_id": 73, "left_at": "2026-08-16 16:57:19", "thumb": "down", "reason": "wrong answer" }, { "id": 36, "exchange_id": 119, "conversation_id": 45, "left_at": "2026-06-23 13:52:19", "thumb": "down", "reason": "wanted a person" }, { "id": 37, "exchange_id": 326, "conversation_id": 109, "left_at": "2026-06-04 23:21:02", "thumb": "down", "reason": "wanted a person" }, { "id": 38, "exchange_id": 142, "conversation_id": 50, "left_at": "2026-08-08 22:30:58", "thumb": "up", "reason": null }, { "id": 39, "exchange_id": 218, "conversation_id": 53, "left_at": "2026-08-27 10:44:22", "thumb": "up", "reason": null }, { "id": 40, "exchange_id": 426, "conversation_id": 141, "left_at": "2026-07-31 13:14:58", "thumb": "up", "reason": null }, { "id": 41, "exchange_id": 178, "conversation_id": 41, "left_at": "2026-08-08 12:35:13", "thumb": "up", "reason": null }, { "id": 42, "exchange_id": 228, "conversation_id": 48, "left_at": "2026-07-18 10:32:34", "thumb": "up", "reason": null }, { "id": 43, "exchange_id": 116, "conversation_id": 10, "left_at": "2026-08-25 18:08:31", "thumb": "up", "reason": null }, { "id": 44, "exchange_id": 304, "conversation_id": 146, "left_at": "2026-08-04 09:12:35", "thumb": "down", "reason": "wrong answer" }, { "id": 45, "exchange_id": 264, "conversation_id": 18, "left_at": "2026-06-05 14:19:15", "thumb": "down", "reason": "wrong answer" }, { "id": 46, "exchange_id": 66, "conversation_id": 74, "left_at": "2026-08-30 19:54:55", "thumb": "up", "reason": null }, { "id": 47, "exchange_id": 113, "conversation_id": 25, "left_at": "2026-08-07 21:58:31", "thumb": "up", "reason": null }, { "id": 48, "exchange_id": 361, "conversation_id": 137, "left_at": "2026-07-18 14:34:35", "thumb": "down", "reason": "wrong answer" }, { "id": 49, "exchange_id": 378, "conversation_id": 127, "left_at": "2026-08-16 00:19:16", "thumb": "down", "reason": "wrong answer" }, { "id": 50, "exchange_id": 183, "conversation_id": 156, "left_at": "2026-08-19 12:18:26", "thumb": "up", "reason": null }, { "id": 51, "exchange_id": 237, "conversation_id": 5, "left_at": "2026-07-19 14:53:27", "thumb": "up", "reason": null }, { "id": 52, "exchange_id": 316, "conversation_id": 71, "left_at": "2026-06-09 20:50:56", "thumb": "down", "reason": "wrong answer" }, { "id": 53, "exchange_id": 205, "conversation_id": 69, "left_at": "2026-07-17 20:40:40", "thumb": "up", "reason": null }, { "id": 54, "exchange_id": 80, "conversation_id": 23, "left_at": "2026-06-22 11:35:23", "thumb": "down", "reason": "wrong answer" }, { "id": 55, "exchange_id": 458, "conversation_id": 136, "left_at": "2026-06-25 21:52:04", "thumb": "up", "reason": null }, { "id": 56, "exchange_id": 104, "conversation_id": 60, "left_at": "2026-07-18 13:14:49", "thumb": "up", "reason": null }, { "id": 57, "exchange_id": 59, "conversation_id": 55, "left_at": "2026-08-06 22:40:50", "thumb": "down", "reason": "too slow" }, { "id": 58, "exchange_id": 457, "conversation_id": 163, "left_at": "2026-06-25 20:07:41", "thumb": "up", "reason": null }, { "id": 59, "exchange_id": 44, "conversation_id": 16, "left_at": "2026-06-15 18:19:09", "thumb": "down", "reason": "wrong answer" }, { "id": 60, "exchange_id": 137, "conversation_id": 151, "left_at": "2026-08-03 21:04:23", "thumb": "up", "reason": null }, { "id": 61, "exchange_id": 86, "conversation_id": 6, "left_at": "2026-06-11 17:43:22", "thumb": "up", "reason": null }, { "id": 62, "exchange_id": 314, "conversation_id": 56, "left_at": "2026-07-10 10:19:56", "thumb": "up", "reason": null }, { "id": 63, "exchange_id": 151, "conversation_id": 153, "left_at": "2026-07-15 17:08:29", "thumb": "up", "reason": null }, { "id": 64, "exchange_id": 413, "conversation_id": 96, "left_at": "2026-07-10 09:59:08", "thumb": "up", "reason": null }, { "id": 65, "exchange_id": 125, "conversation_id": 118, "left_at": "2026-08-01 19:17:53", "thumb": "down", "reason": "did not understand me" }, { "id": 66, "exchange_id": 76, "conversation_id": 142, "left_at": "2026-06-19 11:41:55", "thumb": "up", "reason": null }, { "id": 67, "exchange_id": 436, "conversation_id": 41, "left_at": "2026-08-08 12:39:04", "thumb": "up", "reason": null }, { "id": 68, "exchange_id": 63, "conversation_id": 137, "left_at": "2026-07-18 15:12:50", "thumb": "down", "reason": "wrong answer" }, { "id": 69, "exchange_id": 32, "conversation_id": 24, "left_at": "2026-06-30 10:32:19", "thumb": "up", "reason": null }, { "id": 70, "exchange_id": 281, "conversation_id": 56, "left_at": "2026-07-10 10:48:04", "thumb": "up", "reason": null }, { "id": 71, "exchange_id": 440, "conversation_id": 151, "left_at": "2026-08-03 21:00:35", "thumb": "up", "reason": null }, { "id": 72, "exchange_id": 455, "conversation_id": 39, "left_at": "2026-06-12 18:18:33", "thumb": "down", "reason": "too slow" }, { "id": 73, "exchange_id": 27, "conversation_id": 89, "left_at": "2026-08-28 22:46:46", "thumb": "down", "reason": "too slow" }, { "id": 74, "exchange_id": 284, "conversation_id": 167, "left_at": "2026-08-08 21:31:22", "thumb": "up", "reason": null }, { "id": 75, "exchange_id": 441, "conversation_id": 150, "left_at": "2026-06-13 07:25:25", "thumb": "down", "reason": "wanted a person" }, { "id": 76, "exchange_id": 423, "conversation_id": 17, "left_at": "2026-07-15 21:07:03", "thumb": "up", "reason": null }, { "id": 77, "exchange_id": 429, "conversation_id": 108, "left_at": "2026-07-12 16:19:46", "thumb": "down", "reason": "did not understand me" }, { "id": 78, "exchange_id": 354, "conversation_id": 99, "left_at": "2026-07-07 08:41:59", "thumb": "up", "reason": null }, { "id": 79, "exchange_id": 242, "conversation_id": 79, "left_at": "2026-06-22 12:15:46", "thumb": "up", "reason": null }, { "id": 80, "exchange_id": 106, "conversation_id": 12, "left_at": "2026-08-13 15:41:54", "thumb": "up", "reason": null }, { "id": 81, "exchange_id": 328, "conversation_id": 70, "left_at": "2026-06-11 18:51:28", "thumb": "up", "reason": null }, { "id": 82, "exchange_id": 260, "conversation_id": 52, "left_at": "2026-08-09 20:24:10", "thumb": "up", "reason": null }, { "id": 83, "exchange_id": 401, "conversation_id": 125, "left_at": "2026-06-29 13:52:12", "thumb": "up", "reason": null }, { "id": 84, "exchange_id": 123, "conversation_id": 74, "left_at": "2026-08-30 19:42:32", "thumb": "down", "reason": "wrong answer" }, { "id": 85, "exchange_id": 4, "conversation_id": 26, "left_at": "2026-07-16 16:49:37", "thumb": "up", "reason": null }, { "id": 86, "exchange_id": 335, "conversation_id": 99, "left_at": "2026-07-07 09:28:21", "thumb": "up", "reason": null }, { "id": 87, "exchange_id": 165, "conversation_id": 66, "left_at": "2026-07-04 16:28:07", "thumb": "down", "reason": "wanted a person" }, { "id": 88, "exchange_id": 2, "conversation_id": 60, "left_at": "2026-07-18 12:51:58", "thumb": "down", "reason": "too slow" }, { "id": 89, "exchange_id": 210, "conversation_id": 73, "left_at": "2026-08-16 17:18:19", "thumb": "down", "reason": "wanted a person" }, { "id": 90, "exchange_id": 323, "conversation_id": 124, "left_at": "2026-07-29 09:27:33", "thumb": "down", "reason": "wrong answer" }, { "id": 91, "exchange_id": 109, "conversation_id": 115, "left_at": "2026-08-16 10:27:47", "thumb": "down", "reason": "wanted a person" }, { "id": 92, "exchange_id": 62, "conversation_id": 158, "left_at": "2026-08-17 21:26:28", "thumb": "down", "reason": "wrong answer" }, { "id": 93, "exchange_id": 20, "conversation_id": 30, "left_at": "2026-08-24 18:22:41", "thumb": "up", "reason": null }, { "id": 94, "exchange_id": 256, "conversation_id": 97, "left_at": "2026-07-12 18:57:27", "thumb": "up", "reason": null }, { "id": 95, "exchange_id": 393, "conversation_id": 75, "left_at": "2026-07-28 07:57:27", "thumb": "up", "reason": null }, { "id": 96, "exchange_id": 292, "conversation_id": 82, "left_at": "2026-06-22 16:26:38", "thumb": "up", "reason": null }, { "id": 97, "exchange_id": 100, "conversation_id": 87, "left_at": "2026-07-08 14:51:51", "thumb": "up", "reason": null }, { "id": 98, "exchange_id": 19, "conversation_id": 168, "left_at": "2026-07-07 02:43:38", "thumb": "up", "reason": null }, { "id": 99, "exchange_id": 290, "conversation_id": 76, "left_at": "2026-07-21 17:56:30", "thumb": "down", "reason": "did not understand me" }, { "id": 100, "exchange_id": 73, "conversation_id": 75, "left_at": "2026-07-28 08:01:49", "thumb": "up", "reason": null } ], "handoffs": [ { "id": 1, "exchange_id": 252, "conversation_id": 141, "requested_at": "2026-07-31 12:45:04", "reason": "customer asked for a person", "wait_seconds": 1714, "outcome": "resolved by agent", "agent_id": 6, "handle_minutes": 2 }, { "id": 2, "exchange_id": 430, "conversation_id": 30, "requested_at": "2026-08-24 17:30:39", "reason": "account locked", "wait_seconds": 739, "outcome": "resolved by agent", "agent_id": 7, "handle_minutes": 35 }, { "id": 3, "exchange_id": 177, "conversation_id": 9, "requested_at": "2026-06-09 15:02:52", "reason": "customer asked for a person", "wait_seconds": 858, "outcome": "resolved by agent", "agent_id": 1, "handle_minutes": 13 }, { "id": 4, "exchange_id": 32, "conversation_id": 24, "requested_at": "2026-06-30 09:47:01", "reason": "customer asked for a person", "wait_seconds": 1663, "outcome": "resolved by agent", "agent_id": 2, "handle_minutes": 23 }, { "id": 5, "exchange_id": 105, "conversation_id": 146, "requested_at": "2026-08-04 08:49:32", "reason": "customer asked for a person", "wait_seconds": 277, "outcome": "returned to bot", "agent_id": 6, "handle_minutes": null }, { "id": 6, "exchange_id": 203, "conversation_id": 157, "requested_at": "2026-07-14 18:46:55", "reason": "food safety or allergy", "wait_seconds": 1413, "outcome": "abandoned in queue", "agent_id": null, "handle_minutes": null }, { "id": 7, "exchange_id": 51, "conversation_id": 42, "requested_at": "2026-06-15 23:44:44", "reason": "delivery exception", "wait_seconds": 861, "outcome": "abandoned in queue", "agent_id": null, "handle_minutes": null }, { "id": 8, "exchange_id": 209, "conversation_id": 12, "requested_at": "2026-08-13 14:55:49", "reason": "account locked", "wait_seconds": 954, "outcome": "resolved by agent", "agent_id": 2, "handle_minutes": 5 }, { "id": 9, "exchange_id": 325, "conversation_id": 51, "requested_at": "2026-08-12 20:42:26", "reason": "customer asked for a person", "wait_seconds": 18, "outcome": "resolved by agent", "agent_id": 1, "handle_minutes": 3 }, { "id": 10, "exchange_id": 101, "conversation_id": 35, "requested_at": "2026-08-08 21:22:07", "reason": "delivery exception", "wait_seconds": 1147, "outcome": "resolved by agent", "agent_id": 6, "handle_minutes": 8 }, { "id": 11, "exchange_id": 407, "conversation_id": 116, "requested_at": "2026-07-23 20:49:22", "reason": "customer asked for a person", "wait_seconds": 106, "outcome": "resolved by agent", "agent_id": 4, "handle_minutes": 11 }, { "id": 12, "exchange_id": 192, "conversation_id": 83, "requested_at": "2026-06-28 08:35:42", "reason": "customer asked for a person", "wait_seconds": 497, "outcome": "abandoned in queue", "agent_id": null, "handle_minutes": null }, { "id": 13, "exchange_id": 269, "conversation_id": 56, "requested_at": "2026-07-10 10:06:38", "reason": "food safety or allergy", "wait_seconds": 307, "outcome": "abandoned in queue", "agent_id": null, "handle_minutes": null }, { "id": 14, "exchange_id": 214, "conversation_id": 33, "requested_at": "2026-06-05 11:46:53", "reason": "food safety or allergy", "wait_seconds": 678, "outcome": "resolved by agent", "agent_id": 6, "handle_minutes": 34 }, { "id": 15, "exchange_id": 176, "conversation_id": 11, "requested_at": "2026-07-26 18:20:41", "reason": "billing dispute", "wait_seconds": 745, "outcome": "abandoned in queue", "agent_id": null, "handle_minutes": null }, { "id": 16, "exchange_id": 418, "conversation_id": 26, "requested_at": "2026-07-16 15:55:33", "reason": "delivery exception", "wait_seconds": 465, "outcome": "resolved by agent", "agent_id": 3, "handle_minutes": 3 }, { "id": 17, "exchange_id": 266, "conversation_id": 165, "requested_at": "2026-07-06 15:33:01", "reason": "customer asked for a person", "wait_seconds": 1324, "outcome": "resolved by agent", "agent_id": 7, "handle_minutes": 12 }, { "id": 18, "exchange_id": 416, "conversation_id": 2, "requested_at": "2026-06-18 00:36:42", "reason": "customer asked for a person", "wait_seconds": 106, "outcome": "returned to bot", "agent_id": 7, "handle_minutes": null }, { "id": 19, "exchange_id": 235, "conversation_id": 147, "requested_at": "2026-08-14 12:51:49", "reason": "delivery exception", "wait_seconds": 1313, "outcome": "resolved by agent", "agent_id": 3, "handle_minutes": 24 }, { "id": 20, "exchange_id": 69, "conversation_id": 152, "requested_at": "2026-07-05 00:29:01", "reason": "customer asked for a person", "wait_seconds": 1750, "outcome": "resolved by agent", "agent_id": 8, "handle_minutes": 22 }, { "id": 21, "exchange_id": 292, "conversation_id": 82, "requested_at": "2026-06-22 15:58:43", "reason": "food safety or allergy", "wait_seconds": 555, "outcome": "abandoned in queue", "agent_id": null, "handle_minutes": null }, { "id": 22, "exchange_id": 289, "conversation_id": 133, "requested_at": "2026-07-14 12:21:30", "reason": "customer asked for a person", "wait_seconds": 968, "outcome": "resolved by agent", "agent_id": 6, "handle_minutes": 12 }, { "id": 23, "exchange_id": 244, "conversation_id": 71, "requested_at": "2026-06-09 20:37:26", "reason": "food safety or allergy", "wait_seconds": 27, "outcome": "resolved by agent", "agent_id": 2, "handle_minutes": 16 }, { "id": 24, "exchange_id": 243, "conversation_id": 68, "requested_at": "2026-08-27 12:00:26", "reason": "account locked", "wait_seconds": 15, "outcome": "abandoned in queue", "agent_id": null, "handle_minutes": null }, { "id": 25, "exchange_id": 3, "conversation_id": 3, "requested_at": "2026-06-18 21:05:12", "reason": "customer asked for a person", "wait_seconds": 141, "outcome": "resolved by agent", "agent_id": 7, "handle_minutes": 28 }, { "id": 26, "exchange_id": 302, "conversation_id": 111, "requested_at": "2026-07-07 21:57:13", "reason": "delivery exception", "wait_seconds": 1095, "outcome": "resolved by agent", "agent_id": 6, "handle_minutes": 17 }, { "id": 27, "exchange_id": 114, "conversation_id": 165, "requested_at": "2026-07-06 15:32:13", "reason": "customer asked for a person", "wait_seconds": 59, "outcome": "resolved by agent", "agent_id": 6, "handle_minutes": 15 }, { "id": 28, "exchange_id": 227, "conversation_id": 8, "requested_at": "2026-06-14 19:58:39", "reason": "billing dispute", "wait_seconds": 1451, "outcome": "resolved by agent", "agent_id": 1, "handle_minutes": 11 }, { "id": 29, "exchange_id": 12, "conversation_id": 166, "requested_at": "2026-06-13 20:54:28", "reason": "account locked", "wait_seconds": 592, "outcome": "resolved by agent", "agent_id": 1, "handle_minutes": 3 }, { "id": 30, "exchange_id": 14, "conversation_id": 36, "requested_at": "2026-06-13 02:17:07", "reason": "delivery exception", "wait_seconds": 780, "outcome": "resolved by agent", "agent_id": 4, "handle_minutes": 30 }, { "id": 31, "exchange_id": 89, "conversation_id": 39, "requested_at": "2026-06-12 17:30:21", "reason": "billing dispute", "wait_seconds": 387, "outcome": "resolved by agent", "agent_id": 8, "handle_minutes": 2 }, { "id": 32, "exchange_id": 291, "conversation_id": 24, "requested_at": "2026-06-30 09:47:51", "reason": "delivery exception", "wait_seconds": 1376, "outcome": "resolved by agent", "agent_id": 5, "handle_minutes": 4 }, { "id": 33, "exchange_id": 294, "conversation_id": 59, "requested_at": "2026-07-10 17:20:15", "reason": "customer asked for a person", "wait_seconds": 1486, "outcome": "resolved by agent", "agent_id": 7, "handle_minutes": 32 }, { "id": 34, "exchange_id": 406, "conversation_id": 124, "requested_at": "2026-07-29 08:48:50", "reason": "delivery exception", "wait_seconds": 108, "outcome": "resolved by agent", "agent_id": 1, "handle_minutes": 5 }, { "id": 35, "exchange_id": 189, "conversation_id": 32, "requested_at": "2026-07-28 21:19:22", "reason": "account locked", "wait_seconds": 72, "outcome": "abandoned in queue", "agent_id": null, "handle_minutes": null }, { "id": 36, "exchange_id": 265, "conversation_id": 138, "requested_at": "2026-06-16 20:13:29", "reason": "customer asked for a person", "wait_seconds": 1691, "outcome": "resolved by agent", "agent_id": 2, "handle_minutes": 4 } ] }