{
  "agents": [
    {
      "id": 1,
      "first_name": "Cynthia",
      "last_name": "McLaughlin",
      "team": "Team North",
      "tenure_months": 62,
      "speed_factor": 1.01
    },
    {
      "id": 2,
      "first_name": "Edyth",
      "last_name": "Lockman",
      "team": "Team North",
      "tenure_months": 31,
      "speed_factor": 1.09
    },
    {
      "id": 3,
      "first_name": "Lupe",
      "last_name": "Kertzmann-Brekke",
      "team": "Team North",
      "tenure_months": 12,
      "speed_factor": 1.19
    },
    {
      "id": 4,
      "first_name": "Lloyd",
      "last_name": "Bergnaum",
      "team": "Team South",
      "tenure_months": 2,
      "speed_factor": 0.96
    },
    {
      "id": 5,
      "first_name": "Earnest",
      "last_name": "Bednar",
      "team": "Team North",
      "tenure_months": 63,
      "speed_factor": 0.96
    },
    {
      "id": 6,
      "first_name": "Selmer",
      "last_name": "Marquardt",
      "team": "Team East",
      "tenure_months": 30,
      "speed_factor": 1.1
    },
    {
      "id": 7,
      "first_name": "Travon",
      "last_name": "Mann",
      "team": "Team East",
      "tenure_months": 2,
      "speed_factor": 0.97
    },
    {
      "id": 8,
      "first_name": "Benjamin",
      "last_name": "Kassulke",
      "team": "Team South",
      "tenure_months": 83,
      "speed_factor": 1.11
    },
    {
      "id": 9,
      "first_name": "Abraham",
      "last_name": "Ortiz",
      "team": "Team South",
      "tenure_months": 88,
      "speed_factor": 1.04
    },
    {
      "id": 10,
      "first_name": "Darryl",
      "last_name": "Becker",
      "team": "Team South",
      "tenure_months": 15,
      "speed_factor": 1.06
    },
    {
      "id": 11,
      "first_name": "Zakary",
      "last_name": "Sawayn",
      "team": "Team South",
      "tenure_months": 40,
      "speed_factor": 0.99
    },
    {
      "id": 12,
      "first_name": "Valerie",
      "last_name": "Auer",
      "team": "Team North",
      "tenure_months": 58,
      "speed_factor": 0.97
    },
    {
      "id": 13,
      "first_name": "Jermey",
      "last_name": "Shanahan",
      "team": "Team South",
      "tenure_months": 3,
      "speed_factor": 1.05
    },
    {
      "id": 14,
      "first_name": "Polly",
      "last_name": "Purdy",
      "team": "Team South",
      "tenure_months": 2,
      "speed_factor": 1.05
    },
    {
      "id": 15,
      "first_name": "Elfrieda",
      "last_name": "Douglas-Romaguera",
      "team": "Team South",
      "tenure_months": 21,
      "speed_factor": 0.95
    },
    {
      "id": 16,
      "first_name": "Dusty",
      "last_name": "Wunsch",
      "team": "Team South",
      "tenure_months": 19,
      "speed_factor": 0.97
    },
    {
      "id": 17,
      "first_name": "Lesly",
      "last_name": "Huels",
      "team": "Team North",
      "tenure_months": 16,
      "speed_factor": 0.94
    },
    {
      "id": 18,
      "first_name": "Aaron",
      "last_name": "Tillman",
      "team": "Team South",
      "tenure_months": 65,
      "speed_factor": 1.05
    },
    {
      "id": 19,
      "first_name": "Manuel",
      "last_name": "Weissnat",
      "team": "Team East",
      "tenure_months": 7,
      "speed_factor": 1.09
    },
    {
      "id": 20,
      "first_name": "Arvid",
      "last_name": "Ondricka",
      "team": "Team South",
      "tenure_months": 81,
      "speed_factor": 0.89
    },
    {
      "id": 21,
      "first_name": "Jake",
      "last_name": "Kihn-Blick",
      "team": "Team North",
      "tenure_months": 6,
      "speed_factor": 1.02
    },
    {
      "id": 22,
      "first_name": "Dan",
      "last_name": "Heaney",
      "team": "Team East",
      "tenure_months": 45,
      "speed_factor": 1.03
    },
    {
      "id": 23,
      "first_name": "Lawrence",
      "last_name": "Trantow",
      "team": "Team North",
      "tenure_months": 56,
      "speed_factor": 1.04
    },
    {
      "id": 24,
      "first_name": "Graciela",
      "last_name": "Luettgen",
      "team": "Team South",
      "tenure_months": 2,
      "speed_factor": 1.02
    },
    {
      "id": 25,
      "first_name": "Merritt",
      "last_name": "McGlynn",
      "team": "Team South",
      "tenure_months": 2,
      "speed_factor": 1.06
    },
    {
      "id": 26,
      "first_name": "Brain",
      "last_name": "Dooley",
      "team": "Team East",
      "tenure_months": 73,
      "speed_factor": 1.1
    },
    {
      "id": 27,
      "first_name": "Michale",
      "last_name": "Grimes",
      "team": "Team East",
      "tenure_months": 82,
      "speed_factor": 1
    },
    {
      "id": 28,
      "first_name": "Richard",
      "last_name": "Gislason",
      "team": "Team East",
      "tenure_months": 3,
      "speed_factor": 0.93
    },
    {
      "id": 29,
      "first_name": "Alexie",
      "last_name": "Lehner",
      "team": "Team North",
      "tenure_months": 70,
      "speed_factor": 0.92
    },
    {
      "id": 30,
      "first_name": "Ceasar",
      "last_name": "Corwin",
      "team": "Team North",
      "tenure_months": 83,
      "speed_factor": 0.97
    }
  ],
  "callers": [
    {
      "id": 1,
      "caller_ref": "CL-696409",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 2,
      "caller_ref": "CL-330627",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 3,
      "caller_ref": "CL-501041",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 4,
      "caller_ref": "CL-726161",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 5,
      "caller_ref": "CL-669474",
      "account_type": "small_business",
      "region": "South"
    },
    {
      "id": 6,
      "caller_ref": "CL-907931",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 7,
      "caller_ref": "CL-669268",
      "account_type": "small_business",
      "region": "East"
    },
    {
      "id": 8,
      "caller_ref": "CL-711583",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 9,
      "caller_ref": "CL-994954",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 10,
      "caller_ref": "CL-613207",
      "account_type": "small_business",
      "region": "North"
    },
    {
      "id": 11,
      "caller_ref": "CL-077793",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 12,
      "caller_ref": "CL-743079",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 13,
      "caller_ref": "CL-383450",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 14,
      "caller_ref": "CL-985730",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 15,
      "caller_ref": "CL-898287",
      "account_type": "small_business",
      "region": "North"
    },
    {
      "id": 16,
      "caller_ref": "CL-004696",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 17,
      "caller_ref": "CL-788847",
      "account_type": "small_business",
      "region": "East"
    },
    {
      "id": 18,
      "caller_ref": "CL-336272",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 19,
      "caller_ref": "CL-830412",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 20,
      "caller_ref": "CL-589392",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 21,
      "caller_ref": "CL-080107",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 22,
      "caller_ref": "CL-349477",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 23,
      "caller_ref": "CL-320092",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 24,
      "caller_ref": "CL-198597",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 25,
      "caller_ref": "CL-784169",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 26,
      "caller_ref": "CL-026838",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 27,
      "caller_ref": "CL-625844",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 28,
      "caller_ref": "CL-675907",
      "account_type": "enterprise",
      "region": "West"
    },
    {
      "id": 29,
      "caller_ref": "CL-153345",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 30,
      "caller_ref": "CL-166681",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 31,
      "caller_ref": "CL-089861",
      "account_type": "small_business",
      "region": "West"
    },
    {
      "id": 32,
      "caller_ref": "CL-623987",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 33,
      "caller_ref": "CL-486293",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 34,
      "caller_ref": "CL-823869",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 35,
      "caller_ref": "CL-938756",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 36,
      "caller_ref": "CL-515567",
      "account_type": "small_business",
      "region": "South"
    },
    {
      "id": 37,
      "caller_ref": "CL-968724",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 38,
      "caller_ref": "CL-178793",
      "account_type": "small_business",
      "region": "East"
    },
    {
      "id": 39,
      "caller_ref": "CL-699740",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 40,
      "caller_ref": "CL-220482",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 41,
      "caller_ref": "CL-853059",
      "account_type": "small_business",
      "region": "West"
    },
    {
      "id": 42,
      "caller_ref": "CL-431319",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 43,
      "caller_ref": "CL-283772",
      "account_type": "small_business",
      "region": "West"
    },
    {
      "id": 44,
      "caller_ref": "CL-387135",
      "account_type": "small_business",
      "region": "West"
    },
    {
      "id": 45,
      "caller_ref": "CL-850392",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 46,
      "caller_ref": "CL-149317",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 47,
      "caller_ref": "CL-055365",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 48,
      "caller_ref": "CL-065054",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 49,
      "caller_ref": "CL-220519",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 50,
      "caller_ref": "CL-021676",
      "account_type": "small_business",
      "region": "East"
    },
    {
      "id": 51,
      "caller_ref": "CL-136072",
      "account_type": "small_business",
      "region": "North"
    },
    {
      "id": 52,
      "caller_ref": "CL-454328",
      "account_type": "small_business",
      "region": "East"
    },
    {
      "id": 53,
      "caller_ref": "CL-940066",
      "account_type": "small_business",
      "region": "East"
    },
    {
      "id": 54,
      "caller_ref": "CL-786949",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 55,
      "caller_ref": "CL-163125",
      "account_type": "small_business",
      "region": "North"
    },
    {
      "id": 56,
      "caller_ref": "CL-043517",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 57,
      "caller_ref": "CL-511057",
      "account_type": "enterprise",
      "region": "East"
    },
    {
      "id": 58,
      "caller_ref": "CL-823617",
      "account_type": "small_business",
      "region": "West"
    },
    {
      "id": 59,
      "caller_ref": "CL-763270",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 60,
      "caller_ref": "CL-774762",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 61,
      "caller_ref": "CL-134774",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 62,
      "caller_ref": "CL-862852",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 63,
      "caller_ref": "CL-746386",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 64,
      "caller_ref": "CL-492179",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 65,
      "caller_ref": "CL-869624",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 66,
      "caller_ref": "CL-635948",
      "account_type": "enterprise",
      "region": "East"
    },
    {
      "id": 67,
      "caller_ref": "CL-632587",
      "account_type": "small_business",
      "region": "North"
    },
    {
      "id": 68,
      "caller_ref": "CL-320039",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 69,
      "caller_ref": "CL-151572",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 70,
      "caller_ref": "CL-641361",
      "account_type": "small_business",
      "region": "North"
    },
    {
      "id": 71,
      "caller_ref": "CL-188337",
      "account_type": "enterprise",
      "region": "North"
    },
    {
      "id": 72,
      "caller_ref": "CL-580864",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 73,
      "caller_ref": "CL-054765",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 74,
      "caller_ref": "CL-907468",
      "account_type": "small_business",
      "region": "North"
    },
    {
      "id": 75,
      "caller_ref": "CL-982184",
      "account_type": "small_business",
      "region": "South"
    },
    {
      "id": 76,
      "caller_ref": "CL-870786",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 77,
      "caller_ref": "CL-374090",
      "account_type": "small_business",
      "region": "North"
    },
    {
      "id": 78,
      "caller_ref": "CL-746742",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 79,
      "caller_ref": "CL-041528",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 80,
      "caller_ref": "CL-788025",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 81,
      "caller_ref": "CL-067914",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 82,
      "caller_ref": "CL-292376",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 83,
      "caller_ref": "CL-990370",
      "account_type": "small_business",
      "region": "South"
    },
    {
      "id": 84,
      "caller_ref": "CL-556598",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 85,
      "caller_ref": "CL-481027",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 86,
      "caller_ref": "CL-244596",
      "account_type": "small_business",
      "region": "North"
    },
    {
      "id": 87,
      "caller_ref": "CL-209015",
      "account_type": "small_business",
      "region": "South"
    },
    {
      "id": 88,
      "caller_ref": "CL-799007",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 89,
      "caller_ref": "CL-513914",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 90,
      "caller_ref": "CL-251307",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 91,
      "caller_ref": "CL-536634",
      "account_type": "small_business",
      "region": "West"
    },
    {
      "id": 92,
      "caller_ref": "CL-505362",
      "account_type": "small_business",
      "region": "South"
    },
    {
      "id": 93,
      "caller_ref": "CL-037220",
      "account_type": "enterprise",
      "region": "East"
    },
    {
      "id": 94,
      "caller_ref": "CL-037299",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 95,
      "caller_ref": "CL-703870",
      "account_type": "small_business",
      "region": "West"
    },
    {
      "id": 96,
      "caller_ref": "CL-379937",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 97,
      "caller_ref": "CL-912677",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 98,
      "caller_ref": "CL-561534",
      "account_type": "enterprise",
      "region": "East"
    },
    {
      "id": 99,
      "caller_ref": "CL-966539",
      "account_type": "small_business",
      "region": "South"
    },
    {
      "id": 100,
      "caller_ref": "CL-407002",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 101,
      "caller_ref": "CL-943289",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 102,
      "caller_ref": "CL-344846",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 103,
      "caller_ref": "CL-756072",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 104,
      "caller_ref": "CL-960645",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 105,
      "caller_ref": "CL-093665",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 106,
      "caller_ref": "CL-224674",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 107,
      "caller_ref": "CL-912356",
      "account_type": "small_business",
      "region": "South"
    },
    {
      "id": 108,
      "caller_ref": "CL-120557",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 109,
      "caller_ref": "CL-806874",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 110,
      "caller_ref": "CL-450977",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 111,
      "caller_ref": "CL-969470",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 112,
      "caller_ref": "CL-537702",
      "account_type": "enterprise",
      "region": "North"
    },
    {
      "id": 113,
      "caller_ref": "CL-827954",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 114,
      "caller_ref": "CL-264353",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 115,
      "caller_ref": "CL-872851",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 116,
      "caller_ref": "CL-221537",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 117,
      "caller_ref": "CL-506777",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 118,
      "caller_ref": "CL-092745",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 119,
      "caller_ref": "CL-017153",
      "account_type": "small_business",
      "region": "West"
    },
    {
      "id": 120,
      "caller_ref": "CL-098563",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 121,
      "caller_ref": "CL-575992",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 122,
      "caller_ref": "CL-578568",
      "account_type": "enterprise",
      "region": "South"
    },
    {
      "id": 123,
      "caller_ref": "CL-496020",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 124,
      "caller_ref": "CL-221925",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 125,
      "caller_ref": "CL-803006",
      "account_type": "small_business",
      "region": "South"
    },
    {
      "id": 126,
      "caller_ref": "CL-349204",
      "account_type": "enterprise",
      "region": "East"
    },
    {
      "id": 127,
      "caller_ref": "CL-120732",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 128,
      "caller_ref": "CL-908718",
      "account_type": "small_business",
      "region": "North"
    },
    {
      "id": 129,
      "caller_ref": "CL-182564",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 130,
      "caller_ref": "CL-761891",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 131,
      "caller_ref": "CL-693056",
      "account_type": "small_business",
      "region": "West"
    },
    {
      "id": 132,
      "caller_ref": "CL-317534",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 133,
      "caller_ref": "CL-835657",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 134,
      "caller_ref": "CL-936127",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 135,
      "caller_ref": "CL-667277",
      "account_type": "small_business",
      "region": "South"
    },
    {
      "id": 136,
      "caller_ref": "CL-411108",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 137,
      "caller_ref": "CL-510810",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 138,
      "caller_ref": "CL-453803",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 139,
      "caller_ref": "CL-904932",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 140,
      "caller_ref": "CL-437847",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 141,
      "caller_ref": "CL-959730",
      "account_type": "small_business",
      "region": "South"
    },
    {
      "id": 142,
      "caller_ref": "CL-044909",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 143,
      "caller_ref": "CL-127359",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 144,
      "caller_ref": "CL-506971",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 145,
      "caller_ref": "CL-529697",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 146,
      "caller_ref": "CL-541296",
      "account_type": "small_business",
      "region": "West"
    },
    {
      "id": 147,
      "caller_ref": "CL-566642",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 148,
      "caller_ref": "CL-357510",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 149,
      "caller_ref": "CL-681205",
      "account_type": "small_business",
      "region": "East"
    },
    {
      "id": 150,
      "caller_ref": "CL-614092",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 151,
      "caller_ref": "CL-563122",
      "account_type": "small_business",
      "region": "South"
    },
    {
      "id": 152,
      "caller_ref": "CL-255104",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 153,
      "caller_ref": "CL-064439",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 154,
      "caller_ref": "CL-264281",
      "account_type": "small_business",
      "region": "South"
    },
    {
      "id": 155,
      "caller_ref": "CL-687723",
      "account_type": "small_business",
      "region": "North"
    },
    {
      "id": 156,
      "caller_ref": "CL-278493",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 157,
      "caller_ref": "CL-014212",
      "account_type": "small_business",
      "region": "West"
    },
    {
      "id": 158,
      "caller_ref": "CL-670099",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 159,
      "caller_ref": "CL-288241",
      "account_type": "enterprise",
      "region": "East"
    },
    {
      "id": 160,
      "caller_ref": "CL-548285",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 161,
      "caller_ref": "CL-039969",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 162,
      "caller_ref": "CL-444010",
      "account_type": "small_business",
      "region": "North"
    },
    {
      "id": 163,
      "caller_ref": "CL-807504",
      "account_type": "small_business",
      "region": "South"
    },
    {
      "id": 164,
      "caller_ref": "CL-283010",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 165,
      "caller_ref": "CL-277256",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 166,
      "caller_ref": "CL-280634",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 167,
      "caller_ref": "CL-720449",
      "account_type": "small_business",
      "region": "North"
    },
    {
      "id": 168,
      "caller_ref": "CL-499615",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 169,
      "caller_ref": "CL-706004",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 170,
      "caller_ref": "CL-896960",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 171,
      "caller_ref": "CL-275384",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 172,
      "caller_ref": "CL-110086",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 173,
      "caller_ref": "CL-922788",
      "account_type": "small_business",
      "region": "South"
    },
    {
      "id": 174,
      "caller_ref": "CL-556435",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 175,
      "caller_ref": "CL-353404",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 176,
      "caller_ref": "CL-509391",
      "account_type": "small_business",
      "region": "North"
    },
    {
      "id": 177,
      "caller_ref": "CL-696515",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 178,
      "caller_ref": "CL-343932",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 179,
      "caller_ref": "CL-069433",
      "account_type": "small_business",
      "region": "North"
    },
    {
      "id": 180,
      "caller_ref": "CL-476619",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 181,
      "caller_ref": "CL-812096",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 182,
      "caller_ref": "CL-929920",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 183,
      "caller_ref": "CL-519005",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 184,
      "caller_ref": "CL-193841",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 185,
      "caller_ref": "CL-696277",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 186,
      "caller_ref": "CL-758167",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 187,
      "caller_ref": "CL-271851",
      "account_type": "enterprise",
      "region": "South"
    },
    {
      "id": 188,
      "caller_ref": "CL-475789",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 189,
      "caller_ref": "CL-163610",
      "account_type": "small_business",
      "region": "North"
    },
    {
      "id": 190,
      "caller_ref": "CL-285000",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 191,
      "caller_ref": "CL-103762",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 192,
      "caller_ref": "CL-983506",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 193,
      "caller_ref": "CL-017211",
      "account_type": "small_business",
      "region": "West"
    },
    {
      "id": 194,
      "caller_ref": "CL-236575",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 195,
      "caller_ref": "CL-673629",
      "account_type": "small_business",
      "region": "South"
    },
    {
      "id": 196,
      "caller_ref": "CL-064293",
      "account_type": "small_business",
      "region": "South"
    },
    {
      "id": 197,
      "caller_ref": "CL-655555",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 198,
      "caller_ref": "CL-366146",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 199,
      "caller_ref": "CL-285101",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 200,
      "caller_ref": "CL-861526",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 201,
      "caller_ref": "CL-632280",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 202,
      "caller_ref": "CL-017371",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 203,
      "caller_ref": "CL-121900",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 204,
      "caller_ref": "CL-735937",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 205,
      "caller_ref": "CL-468715",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 206,
      "caller_ref": "CL-847685",
      "account_type": "small_business",
      "region": "East"
    },
    {
      "id": 207,
      "caller_ref": "CL-518304",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 208,
      "caller_ref": "CL-637215",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 209,
      "caller_ref": "CL-741786",
      "account_type": "enterprise",
      "region": "South"
    },
    {
      "id": 210,
      "caller_ref": "CL-116882",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 211,
      "caller_ref": "CL-373586",
      "account_type": "small_business",
      "region": "East"
    },
    {
      "id": 212,
      "caller_ref": "CL-875757",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 213,
      "caller_ref": "CL-458170",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 214,
      "caller_ref": "CL-328625",
      "account_type": "enterprise",
      "region": "South"
    },
    {
      "id": 215,
      "caller_ref": "CL-156799",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 216,
      "caller_ref": "CL-856152",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 217,
      "caller_ref": "CL-976745",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 218,
      "caller_ref": "CL-134040",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 219,
      "caller_ref": "CL-394392",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 220,
      "caller_ref": "CL-482959",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 221,
      "caller_ref": "CL-386638",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 222,
      "caller_ref": "CL-427734",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 223,
      "caller_ref": "CL-124046",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 224,
      "caller_ref": "CL-185651",
      "account_type": "small_business",
      "region": "South"
    },
    {
      "id": 225,
      "caller_ref": "CL-125713",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 226,
      "caller_ref": "CL-673026",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 227,
      "caller_ref": "CL-165711",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 228,
      "caller_ref": "CL-661035",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 229,
      "caller_ref": "CL-534551",
      "account_type": "small_business",
      "region": "West"
    },
    {
      "id": 230,
      "caller_ref": "CL-933499",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 231,
      "caller_ref": "CL-946979",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 232,
      "caller_ref": "CL-739969",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 233,
      "caller_ref": "CL-342138",
      "account_type": "small_business",
      "region": "West"
    },
    {
      "id": 234,
      "caller_ref": "CL-219546",
      "account_type": "small_business",
      "region": "South"
    },
    {
      "id": 235,
      "caller_ref": "CL-995422",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 236,
      "caller_ref": "CL-794073",
      "account_type": "small_business",
      "region": "South"
    },
    {
      "id": 237,
      "caller_ref": "CL-538898",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 238,
      "caller_ref": "CL-435069",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 239,
      "caller_ref": "CL-093713",
      "account_type": "small_business",
      "region": "North"
    },
    {
      "id": 240,
      "caller_ref": "CL-105228",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 241,
      "caller_ref": "CL-560904",
      "account_type": "consumer",
      "region": "East"
    },
    {
      "id": 242,
      "caller_ref": "CL-811590",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 243,
      "caller_ref": "CL-664203",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 244,
      "caller_ref": "CL-028545",
      "account_type": "consumer",
      "region": "South"
    },
    {
      "id": 245,
      "caller_ref": "CL-647728",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 246,
      "caller_ref": "CL-677329",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 247,
      "caller_ref": "CL-662623",
      "account_type": "consumer",
      "region": "West"
    },
    {
      "id": 248,
      "caller_ref": "CL-715780",
      "account_type": "consumer",
      "region": "North"
    },
    {
      "id": 249,
      "caller_ref": "CL-989953",
      "account_type": "small_business",
      "region": "South"
    },
    {
      "id": 250,
      "caller_ref": "CL-763058",
      "account_type": "consumer",
      "region": "South"
    }
  ],
  "queues": [
    {
      "id": 1,
      "queue_set": 1,
      "queue_name": "Billing",
      "sla_seconds": 30,
      "wait_factor": 0.6,
      "handle_factor": 0.7
    },
    {
      "id": 2,
      "queue_set": 1,
      "queue_name": "Account changes",
      "sla_seconds": 30,
      "wait_factor": 0.9,
      "handle_factor": 0.9
    },
    {
      "id": 3,
      "queue_set": 1,
      "queue_name": "Sales",
      "sla_seconds": 30,
      "wait_factor": 1.2,
      "handle_factor": 1.1
    },
    {
      "id": 4,
      "queue_set": 1,
      "queue_name": "Technical support",
      "sla_seconds": 30,
      "wait_factor": 1.5,
      "handle_factor": 1.3
    },
    {
      "id": 5,
      "queue_set": 1,
      "queue_name": "Complaints",
      "sla_seconds": 30,
      "wait_factor": 1.8,
      "handle_factor": 1.5
    }
  ],
  "calls": [
    {
      "id": 1,
      "queue_id": 3,
      "caller_id": 104,
      "started_at": "2025-02-27 11:33:11",
      "status": "answered",
      "base_wait_seconds": 16,
      "wait_seconds": 19,
      "abandon_after_seconds": null,
      "agent_id": 27,
      "base_handle_seconds": 143,
      "queue_handle_seconds": 157,
      "handle_seconds": 157,
      "resolved_first_contact": true
    },
    {
      "id": 2,
      "queue_id": 1,
      "caller_id": 1,
      "started_at": "2025-02-05 19:44:06",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 10,
      "base_handle_seconds": 151,
      "queue_handle_seconds": 106,
      "handle_seconds": 112,
      "resolved_first_contact": true
    },
    {
      "id": 3,
      "queue_id": 3,
      "caller_id": 88,
      "started_at": "2025-02-05 19:44:53",
      "status": "answered",
      "base_wait_seconds": 26,
      "wait_seconds": 31,
      "abandon_after_seconds": null,
      "agent_id": 19,
      "base_handle_seconds": 121,
      "queue_handle_seconds": 133,
      "handle_seconds": 145,
      "resolved_first_contact": true
    },
    {
      "id": 4,
      "queue_id": 2,
      "caller_id": 141,
      "started_at": "2025-02-03 09:01:44",
      "status": "answered",
      "base_wait_seconds": 24,
      "wait_seconds": 22,
      "abandon_after_seconds": null,
      "agent_id": 12,
      "base_handle_seconds": 143,
      "queue_handle_seconds": 129,
      "handle_seconds": 125,
      "resolved_first_contact": true
    },
    {
      "id": 5,
      "queue_id": 4,
      "caller_id": 73,
      "started_at": "2025-02-11 12:04:52",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 15,
      "abandon_after_seconds": null,
      "agent_id": 27,
      "base_handle_seconds": 166,
      "queue_handle_seconds": 216,
      "handle_seconds": 216,
      "resolved_first_contact": true
    },
    {
      "id": 6,
      "queue_id": 4,
      "caller_id": 192,
      "started_at": "2025-02-19 15:50:38",
      "status": "answered",
      "base_wait_seconds": 8,
      "wait_seconds": 12,
      "abandon_after_seconds": null,
      "agent_id": 4,
      "base_handle_seconds": 294,
      "queue_handle_seconds": 382,
      "handle_seconds": 367,
      "resolved_first_contact": false
    },
    {
      "id": 7,
      "queue_id": 4,
      "caller_id": 185,
      "started_at": "2025-02-05 10:56:35",
      "status": "answered",
      "base_wait_seconds": 18,
      "wait_seconds": 27,
      "abandon_after_seconds": null,
      "agent_id": 18,
      "base_handle_seconds": 186,
      "queue_handle_seconds": 242,
      "handle_seconds": 254,
      "resolved_first_contact": true
    },
    {
      "id": 8,
      "queue_id": 4,
      "caller_id": 45,
      "started_at": "2025-02-23 16:02:13",
      "status": "answered",
      "base_wait_seconds": 30,
      "wait_seconds": 45,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 414,
      "queue_handle_seconds": 538,
      "handle_seconds": 522,
      "resolved_first_contact": false
    },
    {
      "id": 9,
      "queue_id": 1,
      "caller_id": 29,
      "started_at": "2025-02-24 12:45:23",
      "status": "answered",
      "base_wait_seconds": 18,
      "wait_seconds": 11,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 204,
      "queue_handle_seconds": 143,
      "handle_seconds": 127,
      "resolved_first_contact": true
    },
    {
      "id": 10,
      "queue_id": 2,
      "caller_id": 190,
      "started_at": "2025-02-18 05:56:21",
      "status": "answered",
      "base_wait_seconds": 16,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 156,
      "queue_handle_seconds": 140,
      "handle_seconds": 147,
      "resolved_first_contact": true
    },
    {
      "id": 11,
      "queue_id": 4,
      "caller_id": 185,
      "started_at": "2025-02-20 14:49:00",
      "status": "answered",
      "base_wait_seconds": 17,
      "wait_seconds": 26,
      "abandon_after_seconds": null,
      "agent_id": 21,
      "base_handle_seconds": 106,
      "queue_handle_seconds": 138,
      "handle_seconds": 141,
      "resolved_first_contact": true
    },
    {
      "id": 12,
      "queue_id": 1,
      "caller_id": 53,
      "started_at": "2025-02-19 16:46:19",
      "status": "answered",
      "base_wait_seconds": 17,
      "wait_seconds": 10,
      "abandon_after_seconds": null,
      "agent_id": 3,
      "base_handle_seconds": 201,
      "queue_handle_seconds": 141,
      "handle_seconds": 168,
      "resolved_first_contact": true
    },
    {
      "id": 13,
      "queue_id": 2,
      "caller_id": 139,
      "started_at": "2025-02-20 13:33:21",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 5,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 14,
      "queue_id": 1,
      "caller_id": 192,
      "started_at": "2025-02-07 15:49:43",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 4,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 15,
      "queue_id": 4,
      "caller_id": 15,
      "started_at": "2025-02-04 19:22:54",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 51,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 16,
      "queue_id": 5,
      "caller_id": 189,
      "started_at": "2025-02-04 09:35:42",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 25,
      "abandon_after_seconds": null,
      "agent_id": 21,
      "base_handle_seconds": 102,
      "queue_handle_seconds": 153,
      "handle_seconds": 156,
      "resolved_first_contact": true
    },
    {
      "id": 17,
      "queue_id": 4,
      "caller_id": 6,
      "started_at": "2025-02-17 07:01:44",
      "status": "answered",
      "base_wait_seconds": 15,
      "wait_seconds": 23,
      "abandon_after_seconds": null,
      "agent_id": 12,
      "base_handle_seconds": 141,
      "queue_handle_seconds": 183,
      "handle_seconds": 178,
      "resolved_first_contact": false
    },
    {
      "id": 18,
      "queue_id": 4,
      "caller_id": 59,
      "started_at": "2025-02-25 15:05:09",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 15,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 207,
      "queue_handle_seconds": 269,
      "handle_seconds": 280,
      "resolved_first_contact": true
    },
    {
      "id": 19,
      "queue_id": 2,
      "caller_id": 4,
      "started_at": "2025-02-04 08:16:24",
      "status": "answered",
      "base_wait_seconds": 31,
      "wait_seconds": 28,
      "abandon_after_seconds": null,
      "agent_id": 8,
      "base_handle_seconds": 168,
      "queue_handle_seconds": 151,
      "handle_seconds": 168,
      "resolved_first_contact": true
    },
    {
      "id": 20,
      "queue_id": 3,
      "caller_id": 107,
      "started_at": "2025-02-04 13:21:26",
      "status": "answered",
      "base_wait_seconds": 18,
      "wait_seconds": 22,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 134,
      "queue_handle_seconds": 147,
      "handle_seconds": 135,
      "resolved_first_contact": true
    },
    {
      "id": 21,
      "queue_id": 5,
      "caller_id": 36,
      "started_at": "2025-02-04 13:00:07",
      "status": "answered",
      "base_wait_seconds": 22,
      "wait_seconds": 40,
      "abandon_after_seconds": null,
      "agent_id": 27,
      "base_handle_seconds": 133,
      "queue_handle_seconds": 200,
      "handle_seconds": 200,
      "resolved_first_contact": true
    },
    {
      "id": 22,
      "queue_id": 4,
      "caller_id": 3,
      "started_at": "2025-02-28 21:56:21",
      "status": "answered",
      "base_wait_seconds": 35,
      "wait_seconds": 53,
      "abandon_after_seconds": null,
      "agent_id": 2,
      "base_handle_seconds": 175,
      "queue_handle_seconds": 228,
      "handle_seconds": 249,
      "resolved_first_contact": true
    },
    {
      "id": 23,
      "queue_id": 3,
      "caller_id": 29,
      "started_at": "2025-02-21 15:48:03",
      "status": "answered",
      "base_wait_seconds": 6,
      "wait_seconds": 7,
      "abandon_after_seconds": null,
      "agent_id": 1,
      "base_handle_seconds": 177,
      "queue_handle_seconds": 195,
      "handle_seconds": 197,
      "resolved_first_contact": true
    },
    {
      "id": 24,
      "queue_id": 3,
      "caller_id": 29,
      "started_at": "2025-02-19 17:17:01",
      "status": "answered",
      "base_wait_seconds": 16,
      "wait_seconds": 19,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 224,
      "queue_handle_seconds": 246,
      "handle_seconds": 236,
      "resolved_first_contact": false
    },
    {
      "id": 25,
      "queue_id": 4,
      "caller_id": 210,
      "started_at": "2025-02-03 00:05:41",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 15,
      "abandon_after_seconds": null,
      "agent_id": 8,
      "base_handle_seconds": 273,
      "queue_handle_seconds": 355,
      "handle_seconds": 394,
      "resolved_first_contact": true
    },
    {
      "id": 26,
      "queue_id": 4,
      "caller_id": 175,
      "started_at": "2025-02-13 08:01:33",
      "status": "answered",
      "base_wait_seconds": 33,
      "wait_seconds": 50,
      "abandon_after_seconds": null,
      "agent_id": 17,
      "base_handle_seconds": 359,
      "queue_handle_seconds": 467,
      "handle_seconds": 439,
      "resolved_first_contact": true
    },
    {
      "id": 27,
      "queue_id": 1,
      "caller_id": 169,
      "started_at": "2025-02-20 14:22:08",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 48,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 28,
      "queue_id": 1,
      "caller_id": 65,
      "started_at": "2025-02-26 16:13:56",
      "status": "answered",
      "base_wait_seconds": 30,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 189,
      "queue_handle_seconds": 132,
      "handle_seconds": 145,
      "resolved_first_contact": true
    },
    {
      "id": 29,
      "queue_id": 2,
      "caller_id": 1,
      "started_at": "2025-02-20 13:37:14",
      "status": "answered",
      "base_wait_seconds": 28,
      "wait_seconds": 25,
      "abandon_after_seconds": null,
      "agent_id": 28,
      "base_handle_seconds": 158,
      "queue_handle_seconds": 142,
      "handle_seconds": 132,
      "resolved_first_contact": true
    },
    {
      "id": 30,
      "queue_id": 5,
      "caller_id": 5,
      "started_at": "2025-02-28 09:29:18",
      "status": "answered",
      "base_wait_seconds": 33,
      "wait_seconds": 59,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 146,
      "queue_handle_seconds": 219,
      "handle_seconds": 210,
      "resolved_first_contact": false
    },
    {
      "id": 31,
      "queue_id": 2,
      "caller_id": 47,
      "started_at": "2025-02-07 14:34:05",
      "status": "answered",
      "base_wait_seconds": 24,
      "wait_seconds": 22,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 201,
      "queue_handle_seconds": 181,
      "handle_seconds": 186,
      "resolved_first_contact": false
    },
    {
      "id": 32,
      "queue_id": 5,
      "caller_id": 141,
      "started_at": "2025-02-07 10:13:54",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 250,
      "queue_handle_seconds": 375,
      "handle_seconds": 394,
      "resolved_first_contact": true
    },
    {
      "id": 33,
      "queue_id": 2,
      "caller_id": 194,
      "started_at": "2025-02-20 13:03:27",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 97,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 34,
      "queue_id": 4,
      "caller_id": 31,
      "started_at": "2025-02-25 11:46:27",
      "status": "answered",
      "base_wait_seconds": 9,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 118,
      "queue_handle_seconds": 153,
      "handle_seconds": 148,
      "resolved_first_contact": true
    },
    {
      "id": 35,
      "queue_id": 4,
      "caller_id": 11,
      "started_at": "2025-02-15 11:47:38",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 102,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 36,
      "queue_id": 1,
      "caller_id": 1,
      "started_at": "2025-02-13 14:16:09",
      "status": "answered",
      "base_wait_seconds": 25,
      "wait_seconds": 15,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 138,
      "queue_handle_seconds": 97,
      "handle_seconds": 102,
      "resolved_first_contact": true
    },
    {
      "id": 37,
      "queue_id": 1,
      "caller_id": 179,
      "started_at": "2025-02-19 14:15:38",
      "status": "answered",
      "base_wait_seconds": 15,
      "wait_seconds": 9,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 112,
      "queue_handle_seconds": 78,
      "handle_seconds": 80,
      "resolved_first_contact": false
    },
    {
      "id": 38,
      "queue_id": 1,
      "caller_id": 157,
      "started_at": "2025-02-13 12:38:15",
      "status": "answered",
      "base_wait_seconds": 17,
      "wait_seconds": 10,
      "abandon_after_seconds": null,
      "agent_id": 10,
      "base_handle_seconds": 207,
      "queue_handle_seconds": 145,
      "handle_seconds": 154,
      "resolved_first_contact": true
    },
    {
      "id": 39,
      "queue_id": 3,
      "caller_id": 203,
      "started_at": "2025-02-14 07:39:53",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 49,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 40,
      "queue_id": 4,
      "caller_id": 1,
      "started_at": "2025-02-11 15:13:19",
      "status": "answered",
      "base_wait_seconds": 28,
      "wait_seconds": 42,
      "abandon_after_seconds": null,
      "agent_id": 24,
      "base_handle_seconds": 145,
      "queue_handle_seconds": 189,
      "handle_seconds": 193,
      "resolved_first_contact": true
    },
    {
      "id": 41,
      "queue_id": 3,
      "caller_id": 200,
      "started_at": "2025-02-05 19:47:24",
      "status": "answered",
      "base_wait_seconds": 36,
      "wait_seconds": 43,
      "abandon_after_seconds": null,
      "agent_id": 10,
      "base_handle_seconds": 161,
      "queue_handle_seconds": 177,
      "handle_seconds": 188,
      "resolved_first_contact": true
    },
    {
      "id": 42,
      "queue_id": 5,
      "caller_id": 27,
      "started_at": "2025-02-24 14:28:30",
      "status": "answered",
      "base_wait_seconds": 57,
      "wait_seconds": 103,
      "abandon_after_seconds": null,
      "agent_id": 21,
      "base_handle_seconds": 206,
      "queue_handle_seconds": 309,
      "handle_seconds": 315,
      "resolved_first_contact": false
    },
    {
      "id": 43,
      "queue_id": 3,
      "caller_id": 76,
      "started_at": "2025-02-28 13:27:05",
      "status": "answered",
      "base_wait_seconds": 15,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 11,
      "base_handle_seconds": 200,
      "queue_handle_seconds": 220,
      "handle_seconds": 218,
      "resolved_first_contact": true
    },
    {
      "id": 44,
      "queue_id": 2,
      "caller_id": 115,
      "started_at": "2025-02-20 16:10:47",
      "status": "answered",
      "base_wait_seconds": 48,
      "wait_seconds": 43,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 326,
      "queue_handle_seconds": 293,
      "handle_seconds": 308,
      "resolved_first_contact": true
    },
    {
      "id": 45,
      "queue_id": 4,
      "caller_id": 133,
      "started_at": "2025-02-04 16:56:44",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 21,
      "abandon_after_seconds": null,
      "agent_id": 27,
      "base_handle_seconds": 214,
      "queue_handle_seconds": 278,
      "handle_seconds": 278,
      "resolved_first_contact": true
    },
    {
      "id": 46,
      "queue_id": 2,
      "caller_id": 4,
      "started_at": "2025-02-17 14:49:18",
      "status": "answered",
      "base_wait_seconds": 45,
      "wait_seconds": 41,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 406,
      "queue_handle_seconds": 365,
      "handle_seconds": 350,
      "resolved_first_contact": true
    },
    {
      "id": 47,
      "queue_id": 4,
      "caller_id": 1,
      "started_at": "2025-02-28 08:32:28",
      "status": "answered",
      "base_wait_seconds": 15,
      "wait_seconds": 23,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 198,
      "queue_handle_seconds": 257,
      "handle_seconds": 267,
      "resolved_first_contact": false
    },
    {
      "id": 48,
      "queue_id": 4,
      "caller_id": 87,
      "started_at": "2025-02-09 12:35:48",
      "status": "answered",
      "base_wait_seconds": 18,
      "wait_seconds": 27,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 176,
      "queue_handle_seconds": 229,
      "handle_seconds": 204,
      "resolved_first_contact": true
    },
    {
      "id": 49,
      "queue_id": 1,
      "caller_id": 11,
      "started_at": "2025-02-18 18:26:35",
      "status": "answered",
      "base_wait_seconds": 26,
      "wait_seconds": 16,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 242,
      "queue_handle_seconds": 169,
      "handle_seconds": 164,
      "resolved_first_contact": true
    },
    {
      "id": 50,
      "queue_id": 4,
      "caller_id": 19,
      "started_at": "2025-02-26 08:34:10",
      "status": "answered",
      "base_wait_seconds": 16,
      "wait_seconds": 24,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 201,
      "queue_handle_seconds": 261,
      "handle_seconds": 271,
      "resolved_first_contact": true
    },
    {
      "id": 51,
      "queue_id": 1,
      "caller_id": 10,
      "started_at": "2025-02-05 16:09:22",
      "status": "answered",
      "base_wait_seconds": 69,
      "wait_seconds": 41,
      "abandon_after_seconds": null,
      "agent_id": 11,
      "base_handle_seconds": 145,
      "queue_handle_seconds": 102,
      "handle_seconds": 101,
      "resolved_first_contact": false
    },
    {
      "id": 52,
      "queue_id": 2,
      "caller_id": 58,
      "started_at": "2025-02-28 12:01:10",
      "status": "answered",
      "base_wait_seconds": 8,
      "wait_seconds": 7,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 119,
      "queue_handle_seconds": 107,
      "handle_seconds": 118,
      "resolved_first_contact": true
    },
    {
      "id": 53,
      "queue_id": 4,
      "caller_id": 101,
      "started_at": "2025-02-20 14:45:04",
      "status": "answered",
      "base_wait_seconds": 48,
      "wait_seconds": 72,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 133,
      "queue_handle_seconds": 173,
      "handle_seconds": 178,
      "resolved_first_contact": true
    },
    {
      "id": 54,
      "queue_id": 4,
      "caller_id": 10,
      "started_at": "2025-02-28 23:15:45",
      "status": "answered",
      "base_wait_seconds": 17,
      "wait_seconds": 26,
      "abandon_after_seconds": null,
      "agent_id": 30,
      "base_handle_seconds": 131,
      "queue_handle_seconds": 170,
      "handle_seconds": 165,
      "resolved_first_contact": false
    },
    {
      "id": 55,
      "queue_id": 3,
      "caller_id": 121,
      "started_at": "2025-02-03 13:48:12",
      "status": "answered",
      "base_wait_seconds": 26,
      "wait_seconds": 31,
      "abandon_after_seconds": null,
      "agent_id": 25,
      "base_handle_seconds": 218,
      "queue_handle_seconds": 240,
      "handle_seconds": 254,
      "resolved_first_contact": false
    },
    {
      "id": 56,
      "queue_id": 1,
      "caller_id": 103,
      "started_at": "2025-02-24 10:37:31",
      "status": "answered",
      "base_wait_seconds": 20,
      "wait_seconds": 12,
      "abandon_after_seconds": null,
      "agent_id": 8,
      "base_handle_seconds": 151,
      "queue_handle_seconds": 106,
      "handle_seconds": 118,
      "resolved_first_contact": true
    },
    {
      "id": 57,
      "queue_id": 1,
      "caller_id": 62,
      "started_at": "2025-02-09 11:11:21",
      "status": "answered",
      "base_wait_seconds": 43,
      "wait_seconds": 26,
      "abandon_after_seconds": null,
      "agent_id": 25,
      "base_handle_seconds": 168,
      "queue_handle_seconds": 118,
      "handle_seconds": 125,
      "resolved_first_contact": true
    },
    {
      "id": 58,
      "queue_id": 4,
      "caller_id": 216,
      "started_at": "2025-02-26 11:27:55",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 15,
      "abandon_after_seconds": null,
      "agent_id": 8,
      "base_handle_seconds": 186,
      "queue_handle_seconds": 242,
      "handle_seconds": 269,
      "resolved_first_contact": true
    },
    {
      "id": 59,
      "queue_id": 3,
      "caller_id": 40,
      "started_at": "2025-02-24 14:41:39",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 4,
      "base_handle_seconds": 232,
      "queue_handle_seconds": 255,
      "handle_seconds": 245,
      "resolved_first_contact": true
    },
    {
      "id": 60,
      "queue_id": 2,
      "caller_id": 188,
      "started_at": "2025-02-14 16:50:11",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 12,
      "abandon_after_seconds": null,
      "agent_id": 13,
      "base_handle_seconds": 281,
      "queue_handle_seconds": 253,
      "handle_seconds": 266,
      "resolved_first_contact": true
    },
    {
      "id": 61,
      "queue_id": 3,
      "caller_id": 101,
      "started_at": "2025-02-17 14:34:55",
      "status": "answered",
      "base_wait_seconds": 24,
      "wait_seconds": 29,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 198,
      "queue_handle_seconds": 218,
      "handle_seconds": 229,
      "resolved_first_contact": true
    },
    {
      "id": 62,
      "queue_id": 5,
      "caller_id": 160,
      "started_at": "2025-02-04 08:38:34",
      "status": "answered",
      "base_wait_seconds": 22,
      "wait_seconds": 40,
      "abandon_after_seconds": null,
      "agent_id": 3,
      "base_handle_seconds": 207,
      "queue_handle_seconds": 311,
      "handle_seconds": 370,
      "resolved_first_contact": true
    },
    {
      "id": 63,
      "queue_id": 5,
      "caller_id": 146,
      "started_at": "2025-02-26 13:20:22",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 25,
      "abandon_after_seconds": null,
      "agent_id": 4,
      "base_handle_seconds": 266,
      "queue_handle_seconds": 399,
      "handle_seconds": 383,
      "resolved_first_contact": true
    },
    {
      "id": 64,
      "queue_id": 3,
      "caller_id": 113,
      "started_at": "2025-02-27 18:40:22",
      "status": "answered",
      "base_wait_seconds": 18,
      "wait_seconds": 22,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 118,
      "queue_handle_seconds": 130,
      "handle_seconds": 143,
      "resolved_first_contact": false
    },
    {
      "id": 65,
      "queue_id": 1,
      "caller_id": 217,
      "started_at": "2025-02-06 13:17:12",
      "status": "answered",
      "base_wait_seconds": 29,
      "wait_seconds": 17,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 158,
      "queue_handle_seconds": 111,
      "handle_seconds": 117,
      "resolved_first_contact": true
    },
    {
      "id": 66,
      "queue_id": 3,
      "caller_id": 22,
      "started_at": "2025-02-21 11:13:51",
      "status": "answered",
      "base_wait_seconds": 15,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 153,
      "queue_handle_seconds": 168,
      "handle_seconds": 163,
      "resolved_first_contact": true
    },
    {
      "id": 67,
      "queue_id": 3,
      "caller_id": 112,
      "started_at": "2025-02-07 08:29:09",
      "status": "answered",
      "base_wait_seconds": 26,
      "wait_seconds": 31,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 523,
      "queue_handle_seconds": 575,
      "handle_seconds": 633,
      "resolved_first_contact": true
    },
    {
      "id": 68,
      "queue_id": 4,
      "caller_id": 1,
      "started_at": "2025-02-03 15:23:40",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 21,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 140,
      "queue_handle_seconds": 182,
      "handle_seconds": 177,
      "resolved_first_contact": true
    },
    {
      "id": 69,
      "queue_id": 1,
      "caller_id": 212,
      "started_at": "2025-02-11 11:29:11",
      "status": "answered",
      "base_wait_seconds": 35,
      "wait_seconds": 21,
      "abandon_after_seconds": null,
      "agent_id": 18,
      "base_handle_seconds": 129,
      "queue_handle_seconds": 90,
      "handle_seconds": 95,
      "resolved_first_contact": false
    },
    {
      "id": 70,
      "queue_id": 1,
      "caller_id": 45,
      "started_at": "2025-02-25 09:02:32",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 122,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 71,
      "queue_id": 1,
      "caller_id": 1,
      "started_at": "2025-02-20 15:58:15",
      "status": "answered",
      "base_wait_seconds": 19,
      "wait_seconds": 11,
      "abandon_after_seconds": null,
      "agent_id": 11,
      "base_handle_seconds": 234,
      "queue_handle_seconds": 164,
      "handle_seconds": 162,
      "resolved_first_contact": true
    },
    {
      "id": 72,
      "queue_id": 1,
      "caller_id": 210,
      "started_at": "2025-02-17 12:46:59",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 11,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 73,
      "queue_id": 2,
      "caller_id": 1,
      "started_at": "2025-02-14 13:55:22",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 9,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 238,
      "queue_handle_seconds": 214,
      "handle_seconds": 208,
      "resolved_first_contact": true
    },
    {
      "id": 74,
      "queue_id": 2,
      "caller_id": 153,
      "started_at": "2025-02-03 00:13:53",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 177,
      "queue_handle_seconds": 159,
      "handle_seconds": 153,
      "resolved_first_contact": true
    },
    {
      "id": 75,
      "queue_id": 4,
      "caller_id": 1,
      "started_at": "2025-02-10 16:38:23",
      "status": "answered",
      "base_wait_seconds": 19,
      "wait_seconds": 29,
      "abandon_after_seconds": null,
      "agent_id": 27,
      "base_handle_seconds": 177,
      "queue_handle_seconds": 230,
      "handle_seconds": 230,
      "resolved_first_contact": false
    },
    {
      "id": 76,
      "queue_id": 4,
      "caller_id": 59,
      "started_at": "2025-02-07 14:13:27",
      "status": "answered",
      "base_wait_seconds": 43,
      "wait_seconds": 65,
      "abandon_after_seconds": null,
      "agent_id": 4,
      "base_handle_seconds": 118,
      "queue_handle_seconds": 153,
      "handle_seconds": 147,
      "resolved_first_contact": false
    },
    {
      "id": 77,
      "queue_id": 4,
      "caller_id": 121,
      "started_at": "2025-02-21 11:36:42",
      "status": "answered",
      "base_wait_seconds": 5,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 408,
      "queue_handle_seconds": 530,
      "handle_seconds": 509,
      "resolved_first_contact": false
    },
    {
      "id": 78,
      "queue_id": 1,
      "caller_id": 216,
      "started_at": "2025-02-18 16:23:55",
      "status": "answered",
      "base_wait_seconds": 40,
      "wait_seconds": 24,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 167,
      "queue_handle_seconds": 117,
      "handle_seconds": 113,
      "resolved_first_contact": false
    },
    {
      "id": 79,
      "queue_id": 2,
      "caller_id": 6,
      "started_at": "2025-02-18 08:57:33",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 10,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 206,
      "queue_handle_seconds": 185,
      "handle_seconds": 204,
      "resolved_first_contact": true
    },
    {
      "id": 80,
      "queue_id": 5,
      "caller_id": 210,
      "started_at": "2025-02-25 16:19:20",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 20,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 135,
      "queue_handle_seconds": 203,
      "handle_seconds": 197,
      "resolved_first_contact": true
    },
    {
      "id": 81,
      "queue_id": 1,
      "caller_id": 4,
      "started_at": "2025-02-27 17:29:54",
      "status": "answered",
      "base_wait_seconds": 9,
      "wait_seconds": 5,
      "abandon_after_seconds": null,
      "agent_id": 28,
      "base_handle_seconds": 115,
      "queue_handle_seconds": 81,
      "handle_seconds": 75,
      "resolved_first_contact": false
    },
    {
      "id": 82,
      "queue_id": 1,
      "caller_id": 6,
      "started_at": "2025-02-17 11:07:33",
      "status": "answered",
      "base_wait_seconds": 28,
      "wait_seconds": 17,
      "abandon_after_seconds": null,
      "agent_id": 10,
      "base_handle_seconds": 246,
      "queue_handle_seconds": 172,
      "handle_seconds": 182,
      "resolved_first_contact": false
    },
    {
      "id": 83,
      "queue_id": 4,
      "caller_id": 82,
      "started_at": "2025-02-28 08:48:18",
      "status": "answered",
      "base_wait_seconds": 23,
      "wait_seconds": 35,
      "abandon_after_seconds": null,
      "agent_id": 11,
      "base_handle_seconds": 140,
      "queue_handle_seconds": 182,
      "handle_seconds": 180,
      "resolved_first_contact": true
    },
    {
      "id": 84,
      "queue_id": 5,
      "caller_id": 148,
      "started_at": "2025-02-07 09:26:17",
      "status": "answered",
      "base_wait_seconds": 41,
      "wait_seconds": 74,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 173,
      "queue_handle_seconds": 260,
      "handle_seconds": 239,
      "resolved_first_contact": true
    },
    {
      "id": 85,
      "queue_id": 3,
      "caller_id": 40,
      "started_at": "2025-02-26 19:59:45",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 201,
      "queue_handle_seconds": 221,
      "handle_seconds": 232,
      "resolved_first_contact": true
    },
    {
      "id": 86,
      "queue_id": 3,
      "caller_id": 203,
      "started_at": "2025-02-24 16:43:44",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 16,
      "abandon_after_seconds": null,
      "agent_id": 13,
      "base_handle_seconds": 220,
      "queue_handle_seconds": 242,
      "handle_seconds": 254,
      "resolved_first_contact": true
    },
    {
      "id": 87,
      "queue_id": 4,
      "caller_id": 125,
      "started_at": "2025-02-11 13:39:54",
      "status": "answered",
      "base_wait_seconds": 8,
      "wait_seconds": 12,
      "abandon_after_seconds": null,
      "agent_id": 8,
      "base_handle_seconds": 199,
      "queue_handle_seconds": 259,
      "handle_seconds": 287,
      "resolved_first_contact": true
    },
    {
      "id": 88,
      "queue_id": 4,
      "caller_id": 190,
      "started_at": "2025-02-04 17:44:44",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 213,
      "queue_handle_seconds": 277,
      "handle_seconds": 266,
      "resolved_first_contact": true
    },
    {
      "id": 89,
      "queue_id": 3,
      "caller_id": 227,
      "started_at": "2025-02-20 11:33:25",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 11,
      "base_handle_seconds": 202,
      "queue_handle_seconds": 222,
      "handle_seconds": 220,
      "resolved_first_contact": false
    },
    {
      "id": 90,
      "queue_id": 1,
      "caller_id": 57,
      "started_at": "2025-02-23 08:26:03",
      "status": "answered",
      "base_wait_seconds": 21,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 28,
      "base_handle_seconds": 206,
      "queue_handle_seconds": 144,
      "handle_seconds": 134,
      "resolved_first_contact": true
    },
    {
      "id": 91,
      "queue_id": 4,
      "caller_id": 1,
      "started_at": "2025-02-12 09:21:04",
      "status": "answered",
      "base_wait_seconds": 25,
      "wait_seconds": 38,
      "abandon_after_seconds": null,
      "agent_id": 19,
      "base_handle_seconds": 234,
      "queue_handle_seconds": 304,
      "handle_seconds": 331,
      "resolved_first_contact": true
    },
    {
      "id": 92,
      "queue_id": 2,
      "caller_id": 9,
      "started_at": "2025-02-19 12:24:22",
      "status": "answered",
      "base_wait_seconds": 23,
      "wait_seconds": 21,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 194,
      "queue_handle_seconds": 175,
      "handle_seconds": 180,
      "resolved_first_contact": true
    },
    {
      "id": 93,
      "queue_id": 4,
      "caller_id": 1,
      "started_at": "2025-02-22 13:34:18",
      "status": "answered",
      "base_wait_seconds": 9,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 11,
      "base_handle_seconds": 149,
      "queue_handle_seconds": 194,
      "handle_seconds": 192,
      "resolved_first_contact": true
    },
    {
      "id": 94,
      "queue_id": 4,
      "caller_id": 62,
      "started_at": "2025-02-14 16:48:26",
      "status": "answered",
      "base_wait_seconds": 18,
      "wait_seconds": 27,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 120,
      "queue_handle_seconds": 156,
      "handle_seconds": 162,
      "resolved_first_contact": true
    },
    {
      "id": 95,
      "queue_id": 5,
      "caller_id": 35,
      "started_at": "2025-02-18 10:09:06",
      "status": "answered",
      "base_wait_seconds": 32,
      "wait_seconds": 58,
      "abandon_after_seconds": null,
      "agent_id": 21,
      "base_handle_seconds": 176,
      "queue_handle_seconds": 264,
      "handle_seconds": 269,
      "resolved_first_contact": true
    },
    {
      "id": 96,
      "queue_id": 1,
      "caller_id": 9,
      "started_at": "2025-02-11 21:37:22",
      "status": "answered",
      "base_wait_seconds": 27,
      "wait_seconds": 16,
      "abandon_after_seconds": null,
      "agent_id": 4,
      "base_handle_seconds": 272,
      "queue_handle_seconds": 190,
      "handle_seconds": 182,
      "resolved_first_contact": true
    },
    {
      "id": 97,
      "queue_id": 4,
      "caller_id": 1,
      "started_at": "2025-02-20 10:44:40",
      "status": "answered",
      "base_wait_seconds": 19,
      "wait_seconds": 29,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 161,
      "queue_handle_seconds": 209,
      "handle_seconds": 230,
      "resolved_first_contact": false
    },
    {
      "id": 98,
      "queue_id": 1,
      "caller_id": 115,
      "started_at": "2025-02-03 09:53:31",
      "status": "answered",
      "base_wait_seconds": 17,
      "wait_seconds": 10,
      "abandon_after_seconds": null,
      "agent_id": 15,
      "base_handle_seconds": 193,
      "queue_handle_seconds": 135,
      "handle_seconds": 128,
      "resolved_first_contact": true
    },
    {
      "id": 99,
      "queue_id": 5,
      "caller_id": 74,
      "started_at": "2025-02-28 18:20:58",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 93,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 100,
      "queue_id": 1,
      "caller_id": 39,
      "started_at": "2025-02-21 14:19:44",
      "status": "answered",
      "base_wait_seconds": 24,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 18,
      "base_handle_seconds": 374,
      "queue_handle_seconds": 262,
      "handle_seconds": 275,
      "resolved_first_contact": false
    },
    {
      "id": 101,
      "queue_id": 4,
      "caller_id": 8,
      "started_at": "2025-02-25 12:29:38",
      "status": "answered",
      "base_wait_seconds": 15,
      "wait_seconds": 23,
      "abandon_after_seconds": null,
      "agent_id": 3,
      "base_handle_seconds": 260,
      "queue_handle_seconds": 338,
      "handle_seconds": 402,
      "resolved_first_contact": false
    },
    {
      "id": 102,
      "queue_id": 4,
      "caller_id": 109,
      "started_at": "2025-02-04 14:05:42",
      "status": "answered",
      "base_wait_seconds": 16,
      "wait_seconds": 24,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 194,
      "queue_handle_seconds": 252,
      "handle_seconds": 277,
      "resolved_first_contact": true
    },
    {
      "id": 103,
      "queue_id": 4,
      "caller_id": 209,
      "started_at": "2025-02-10 15:14:22",
      "status": "answered",
      "base_wait_seconds": 8,
      "wait_seconds": 12,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 134,
      "queue_handle_seconds": 174,
      "handle_seconds": 179,
      "resolved_first_contact": false
    },
    {
      "id": 104,
      "queue_id": 5,
      "caller_id": 38,
      "started_at": "2025-02-20 14:37:48",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 42,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 105,
      "queue_id": 4,
      "caller_id": 173,
      "started_at": "2025-02-24 07:58:02",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 31,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 106,
      "queue_id": 5,
      "caller_id": 122,
      "started_at": "2025-02-20 12:50:27",
      "status": "answered",
      "base_wait_seconds": 42,
      "wait_seconds": 76,
      "abandon_after_seconds": null,
      "agent_id": 21,
      "base_handle_seconds": 238,
      "queue_handle_seconds": 357,
      "handle_seconds": 364,
      "resolved_first_contact": true
    },
    {
      "id": 107,
      "queue_id": 1,
      "caller_id": 176,
      "started_at": "2025-02-28 15:54:19",
      "status": "answered",
      "base_wait_seconds": 18,
      "wait_seconds": 11,
      "abandon_after_seconds": null,
      "agent_id": 30,
      "base_handle_seconds": 228,
      "queue_handle_seconds": 160,
      "handle_seconds": 155,
      "resolved_first_contact": false
    },
    {
      "id": 108,
      "queue_id": 3,
      "caller_id": 184,
      "started_at": "2025-02-28 16:24:03",
      "status": "answered",
      "base_wait_seconds": 16,
      "wait_seconds": 19,
      "abandon_after_seconds": null,
      "agent_id": 11,
      "base_handle_seconds": 148,
      "queue_handle_seconds": 163,
      "handle_seconds": 161,
      "resolved_first_contact": true
    },
    {
      "id": 109,
      "queue_id": 4,
      "caller_id": 166,
      "started_at": "2025-02-18 15:45:53",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 24,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 110,
      "queue_id": 5,
      "caller_id": 9,
      "started_at": "2025-02-28 15:17:49",
      "status": "answered",
      "base_wait_seconds": 19,
      "wait_seconds": 34,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 252,
      "queue_handle_seconds": 378,
      "handle_seconds": 416,
      "resolved_first_contact": false
    },
    {
      "id": 111,
      "queue_id": 2,
      "caller_id": 2,
      "started_at": "2025-02-19 09:29:29",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 334,
      "queue_handle_seconds": 301,
      "handle_seconds": 292,
      "resolved_first_contact": true
    },
    {
      "id": 112,
      "queue_id": 2,
      "caller_id": 10,
      "started_at": "2025-02-04 14:14:13",
      "status": "answered",
      "base_wait_seconds": 20,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 192,
      "queue_handle_seconds": 173,
      "handle_seconds": 154,
      "resolved_first_contact": false
    },
    {
      "id": 113,
      "queue_id": 4,
      "caller_id": 37,
      "started_at": "2025-02-05 11:09:52",
      "status": "answered",
      "base_wait_seconds": 19,
      "wait_seconds": 29,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 183,
      "queue_handle_seconds": 238,
      "handle_seconds": 212,
      "resolved_first_contact": false
    },
    {
      "id": 114,
      "queue_id": 2,
      "caller_id": 1,
      "started_at": "2025-02-17 15:56:23",
      "status": "answered",
      "base_wait_seconds": 33,
      "wait_seconds": 30,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 296,
      "queue_handle_seconds": 266,
      "handle_seconds": 258,
      "resolved_first_contact": true
    },
    {
      "id": 115,
      "queue_id": 1,
      "caller_id": 2,
      "started_at": "2025-02-27 13:31:32",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 7,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 111,
      "queue_handle_seconds": 78,
      "handle_seconds": 72,
      "resolved_first_contact": false
    },
    {
      "id": 116,
      "queue_id": 4,
      "caller_id": 205,
      "started_at": "2025-02-21 16:09:48",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 15,
      "abandon_after_seconds": null,
      "agent_id": 21,
      "base_handle_seconds": 498,
      "queue_handle_seconds": 647,
      "handle_seconds": 660,
      "resolved_first_contact": false
    },
    {
      "id": 117,
      "queue_id": 4,
      "caller_id": 1,
      "started_at": "2025-02-17 14:21:04",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 20,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 177,
      "queue_handle_seconds": 230,
      "handle_seconds": 253,
      "resolved_first_contact": true
    },
    {
      "id": 118,
      "queue_id": 2,
      "caller_id": 25,
      "started_at": "2025-02-24 17:51:38",
      "status": "answered",
      "base_wait_seconds": 26,
      "wait_seconds": 23,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 269,
      "queue_handle_seconds": 242,
      "handle_seconds": 266,
      "resolved_first_contact": true
    },
    {
      "id": 119,
      "queue_id": 4,
      "caller_id": 107,
      "started_at": "2025-02-17 13:39:28",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 20,
      "abandon_after_seconds": null,
      "agent_id": 21,
      "base_handle_seconds": 248,
      "queue_handle_seconds": 322,
      "handle_seconds": 328,
      "resolved_first_contact": true
    },
    {
      "id": 120,
      "queue_id": 4,
      "caller_id": 147,
      "started_at": "2025-02-06 13:28:59",
      "status": "answered",
      "base_wait_seconds": 86,
      "wait_seconds": 129,
      "abandon_after_seconds": null,
      "agent_id": 18,
      "base_handle_seconds": 219,
      "queue_handle_seconds": 285,
      "handle_seconds": 299,
      "resolved_first_contact": true
    },
    {
      "id": 121,
      "queue_id": 2,
      "caller_id": 98,
      "started_at": "2025-02-10 10:07:34",
      "status": "answered",
      "base_wait_seconds": 25,
      "wait_seconds": 23,
      "abandon_after_seconds": null,
      "agent_id": 13,
      "base_handle_seconds": 126,
      "queue_handle_seconds": 113,
      "handle_seconds": 119,
      "resolved_first_contact": false
    },
    {
      "id": 122,
      "queue_id": 1,
      "caller_id": 64,
      "started_at": "2025-02-03 13:59:04",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 18,
      "base_handle_seconds": 232,
      "queue_handle_seconds": 162,
      "handle_seconds": 170,
      "resolved_first_contact": true
    },
    {
      "id": 123,
      "queue_id": 4,
      "caller_id": 6,
      "started_at": "2025-02-17 10:47:17",
      "status": "answered",
      "base_wait_seconds": 37,
      "wait_seconds": 56,
      "abandon_after_seconds": null,
      "agent_id": 10,
      "base_handle_seconds": 166,
      "queue_handle_seconds": 216,
      "handle_seconds": 229,
      "resolved_first_contact": true
    },
    {
      "id": 124,
      "queue_id": 2,
      "caller_id": 1,
      "started_at": "2025-02-17 11:39:32",
      "status": "answered",
      "base_wait_seconds": 24,
      "wait_seconds": 22,
      "abandon_after_seconds": null,
      "agent_id": 23,
      "base_handle_seconds": 152,
      "queue_handle_seconds": 137,
      "handle_seconds": 142,
      "resolved_first_contact": true
    },
    {
      "id": 125,
      "queue_id": 4,
      "caller_id": 25,
      "started_at": "2025-02-24 16:54:27",
      "status": "answered",
      "base_wait_seconds": 16,
      "wait_seconds": 24,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 186,
      "queue_handle_seconds": 242,
      "handle_seconds": 266,
      "resolved_first_contact": true
    },
    {
      "id": 126,
      "queue_id": 1,
      "caller_id": 98,
      "started_at": "2025-02-26 16:55:24",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 117,
      "queue_handle_seconds": 82,
      "handle_seconds": 73,
      "resolved_first_contact": true
    },
    {
      "id": 127,
      "queue_id": 3,
      "caller_id": 65,
      "started_at": "2025-02-24 15:25:40",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 17,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 130,
      "queue_handle_seconds": 143,
      "handle_seconds": 147,
      "resolved_first_contact": false
    },
    {
      "id": 128,
      "queue_id": 4,
      "caller_id": 235,
      "started_at": "2025-02-19 12:42:27",
      "status": "answered",
      "base_wait_seconds": 16,
      "wait_seconds": 24,
      "abandon_after_seconds": null,
      "agent_id": 24,
      "base_handle_seconds": 134,
      "queue_handle_seconds": 174,
      "handle_seconds": 177,
      "resolved_first_contact": true
    },
    {
      "id": 129,
      "queue_id": 5,
      "caller_id": 22,
      "started_at": "2025-02-11 12:54:59",
      "status": "answered",
      "base_wait_seconds": 19,
      "wait_seconds": 34,
      "abandon_after_seconds": null,
      "agent_id": 2,
      "base_handle_seconds": 203,
      "queue_handle_seconds": 305,
      "handle_seconds": 332,
      "resolved_first_contact": false
    },
    {
      "id": 130,
      "queue_id": 1,
      "caller_id": 164,
      "started_at": "2025-02-24 10:05:40",
      "status": "answered",
      "base_wait_seconds": 17,
      "wait_seconds": 10,
      "abandon_after_seconds": null,
      "agent_id": 2,
      "base_handle_seconds": 147,
      "queue_handle_seconds": 103,
      "handle_seconds": 112,
      "resolved_first_contact": true
    },
    {
      "id": 131,
      "queue_id": 4,
      "caller_id": 217,
      "started_at": "2025-02-14 15:10:10",
      "status": "answered",
      "base_wait_seconds": 15,
      "wait_seconds": 23,
      "abandon_after_seconds": null,
      "agent_id": 19,
      "base_handle_seconds": 191,
      "queue_handle_seconds": 248,
      "handle_seconds": 270,
      "resolved_first_contact": true
    },
    {
      "id": 132,
      "queue_id": 3,
      "caller_id": 63,
      "started_at": "2025-02-19 10:08:13",
      "status": "answered",
      "base_wait_seconds": 17,
      "wait_seconds": 20,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 212,
      "queue_handle_seconds": 233,
      "handle_seconds": 245,
      "resolved_first_contact": false
    },
    {
      "id": 133,
      "queue_id": 5,
      "caller_id": 156,
      "started_at": "2025-02-21 13:23:22",
      "status": "answered",
      "base_wait_seconds": 46,
      "wait_seconds": 83,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 223,
      "queue_handle_seconds": 335,
      "handle_seconds": 369,
      "resolved_first_contact": true
    },
    {
      "id": 134,
      "queue_id": 2,
      "caller_id": 3,
      "started_at": "2025-02-24 12:30:48",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 79,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 135,
      "queue_id": 1,
      "caller_id": 18,
      "started_at": "2025-02-28 14:56:03",
      "status": "answered",
      "base_wait_seconds": 7,
      "wait_seconds": 4,
      "abandon_after_seconds": null,
      "agent_id": 4,
      "base_handle_seconds": 234,
      "queue_handle_seconds": 164,
      "handle_seconds": 157,
      "resolved_first_contact": true
    },
    {
      "id": 136,
      "queue_id": 3,
      "caller_id": 62,
      "started_at": "2025-02-22 11:27:48",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 147,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 137,
      "queue_id": 3,
      "caller_id": 244,
      "started_at": "2025-02-18 03:31:51",
      "status": "answered",
      "base_wait_seconds": 24,
      "wait_seconds": 29,
      "abandon_after_seconds": null,
      "agent_id": 27,
      "base_handle_seconds": 125,
      "queue_handle_seconds": 138,
      "handle_seconds": 138,
      "resolved_first_contact": true
    },
    {
      "id": 138,
      "queue_id": 4,
      "caller_id": 15,
      "started_at": "2025-02-19 20:12:12",
      "status": "answered",
      "base_wait_seconds": 30,
      "wait_seconds": 45,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 155,
      "queue_handle_seconds": 202,
      "handle_seconds": 196,
      "resolved_first_contact": true
    },
    {
      "id": 139,
      "queue_id": 1,
      "caller_id": 30,
      "started_at": "2025-02-24 11:46:30",
      "status": "answered",
      "base_wait_seconds": 24,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 462,
      "queue_handle_seconds": 323,
      "handle_seconds": 336,
      "resolved_first_contact": true
    },
    {
      "id": 140,
      "queue_id": 3,
      "caller_id": 4,
      "started_at": "2025-02-24 05:03:39",
      "status": "answered",
      "base_wait_seconds": 18,
      "wait_seconds": 22,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 197,
      "queue_handle_seconds": 217,
      "handle_seconds": 210,
      "resolved_first_contact": true
    },
    {
      "id": 141,
      "queue_id": 3,
      "caller_id": 113,
      "started_at": "2025-02-15 17:14:26",
      "status": "answered",
      "base_wait_seconds": 24,
      "wait_seconds": 29,
      "abandon_after_seconds": null,
      "agent_id": 13,
      "base_handle_seconds": 186,
      "queue_handle_seconds": 205,
      "handle_seconds": 215,
      "resolved_first_contact": true
    },
    {
      "id": 142,
      "queue_id": 2,
      "caller_id": 31,
      "started_at": "2025-02-11 18:26:38",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 11,
      "abandon_after_seconds": null,
      "agent_id": 17,
      "base_handle_seconds": 171,
      "queue_handle_seconds": 154,
      "handle_seconds": 145,
      "resolved_first_contact": true
    },
    {
      "id": 143,
      "queue_id": 4,
      "caller_id": 210,
      "started_at": "2025-02-06 10:29:47",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 11,
      "base_handle_seconds": 123,
      "queue_handle_seconds": 160,
      "handle_seconds": 158,
      "resolved_first_contact": true
    },
    {
      "id": 144,
      "queue_id": 4,
      "caller_id": 122,
      "started_at": "2025-02-26 13:33:44",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 183,
      "queue_handle_seconds": 238,
      "handle_seconds": 250,
      "resolved_first_contact": true
    },
    {
      "id": 145,
      "queue_id": 3,
      "caller_id": 61,
      "started_at": "2025-02-17 08:16:19",
      "status": "answered",
      "base_wait_seconds": 32,
      "wait_seconds": 38,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 198,
      "queue_handle_seconds": 218,
      "handle_seconds": 194,
      "resolved_first_contact": false
    },
    {
      "id": 146,
      "queue_id": 2,
      "caller_id": 39,
      "started_at": "2025-02-21 13:25:26",
      "status": "answered",
      "base_wait_seconds": 38,
      "wait_seconds": 34,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 129,
      "queue_handle_seconds": 116,
      "handle_seconds": 121,
      "resolved_first_contact": true
    },
    {
      "id": 147,
      "queue_id": 4,
      "caller_id": 122,
      "started_at": "2025-02-12 16:37:24",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 80,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 148,
      "queue_id": 4,
      "caller_id": 235,
      "started_at": "2025-02-13 14:33:14",
      "status": "answered",
      "base_wait_seconds": 64,
      "wait_seconds": 96,
      "abandon_after_seconds": null,
      "agent_id": 28,
      "base_handle_seconds": 259,
      "queue_handle_seconds": 337,
      "handle_seconds": 313,
      "resolved_first_contact": true
    },
    {
      "id": 149,
      "queue_id": 5,
      "caller_id": 3,
      "started_at": "2025-02-21 09:36:43",
      "status": "answered",
      "base_wait_seconds": 6,
      "wait_seconds": 11,
      "abandon_after_seconds": null,
      "agent_id": 11,
      "base_handle_seconds": 181,
      "queue_handle_seconds": 272,
      "handle_seconds": 269,
      "resolved_first_contact": true
    },
    {
      "id": 150,
      "queue_id": 1,
      "caller_id": 19,
      "started_at": "2025-02-27 10:42:56",
      "status": "answered",
      "base_wait_seconds": 35,
      "wait_seconds": 21,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 186,
      "queue_handle_seconds": 130,
      "handle_seconds": 143,
      "resolved_first_contact": true
    },
    {
      "id": 151,
      "queue_id": 3,
      "caller_id": 5,
      "started_at": "2025-02-25 12:09:02",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 25,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 152,
      "queue_id": 3,
      "caller_id": 77,
      "started_at": "2025-02-25 05:17:15",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 25,
      "base_handle_seconds": 213,
      "queue_handle_seconds": 234,
      "handle_seconds": 248,
      "resolved_first_contact": true
    },
    {
      "id": 153,
      "queue_id": 5,
      "caller_id": 11,
      "started_at": "2025-02-03 14:13:55",
      "status": "answered",
      "base_wait_seconds": 6,
      "wait_seconds": 11,
      "abandon_after_seconds": null,
      "agent_id": 4,
      "base_handle_seconds": 141,
      "queue_handle_seconds": 212,
      "handle_seconds": 204,
      "resolved_first_contact": true
    },
    {
      "id": 154,
      "queue_id": 3,
      "caller_id": 196,
      "started_at": "2025-02-12 11:22:43",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 11,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 155,
      "queue_id": 1,
      "caller_id": 134,
      "started_at": "2025-02-26 14:36:11",
      "status": "answered",
      "base_wait_seconds": 21,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 15,
      "base_handle_seconds": 356,
      "queue_handle_seconds": 249,
      "handle_seconds": 237,
      "resolved_first_contact": true
    },
    {
      "id": 156,
      "queue_id": 2,
      "caller_id": 131,
      "started_at": "2025-02-05 23:49:17",
      "status": "answered",
      "base_wait_seconds": 28,
      "wait_seconds": 25,
      "abandon_after_seconds": null,
      "agent_id": 12,
      "base_handle_seconds": 259,
      "queue_handle_seconds": 233,
      "handle_seconds": 226,
      "resolved_first_contact": true
    },
    {
      "id": 157,
      "queue_id": 4,
      "caller_id": 4,
      "started_at": "2025-02-18 10:51:09",
      "status": "answered",
      "base_wait_seconds": 19,
      "wait_seconds": 29,
      "abandon_after_seconds": null,
      "agent_id": 23,
      "base_handle_seconds": 118,
      "queue_handle_seconds": 153,
      "handle_seconds": 159,
      "resolved_first_contact": false
    },
    {
      "id": 158,
      "queue_id": 2,
      "caller_id": 23,
      "started_at": "2025-02-13 10:06:38",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 85,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 159,
      "queue_id": 4,
      "caller_id": 174,
      "started_at": "2025-02-11 06:51:01",
      "status": "answered",
      "base_wait_seconds": 27,
      "wait_seconds": 41,
      "abandon_after_seconds": null,
      "agent_id": 3,
      "base_handle_seconds": 161,
      "queue_handle_seconds": 209,
      "handle_seconds": 249,
      "resolved_first_contact": true
    },
    {
      "id": 160,
      "queue_id": 1,
      "caller_id": 130,
      "started_at": "2025-02-24 09:31:21",
      "status": "answered",
      "base_wait_seconds": 32,
      "wait_seconds": 19,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 198,
      "queue_handle_seconds": 139,
      "handle_seconds": 133,
      "resolved_first_contact": false
    },
    {
      "id": 161,
      "queue_id": 1,
      "caller_id": 7,
      "started_at": "2025-02-04 09:03:28",
      "status": "answered",
      "base_wait_seconds": 27,
      "wait_seconds": 16,
      "abandon_after_seconds": null,
      "agent_id": 21,
      "base_handle_seconds": 195,
      "queue_handle_seconds": 137,
      "handle_seconds": 140,
      "resolved_first_contact": false
    },
    {
      "id": 162,
      "queue_id": 1,
      "caller_id": 215,
      "started_at": "2025-02-03 13:17:59",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 4,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 163,
      "queue_id": 3,
      "caller_id": 54,
      "started_at": "2025-02-25 10:32:46",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 24,
      "base_handle_seconds": 249,
      "queue_handle_seconds": 274,
      "handle_seconds": 279,
      "resolved_first_contact": true
    },
    {
      "id": 164,
      "queue_id": 4,
      "caller_id": 117,
      "started_at": "2025-02-21 11:09:18",
      "status": "answered",
      "base_wait_seconds": 9,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 25,
      "base_handle_seconds": 193,
      "queue_handle_seconds": 251,
      "handle_seconds": 266,
      "resolved_first_contact": true
    },
    {
      "id": 165,
      "queue_id": 2,
      "caller_id": 73,
      "started_at": "2025-02-17 14:35:14",
      "status": "answered",
      "base_wait_seconds": 33,
      "wait_seconds": 30,
      "abandon_after_seconds": null,
      "agent_id": 19,
      "base_handle_seconds": 159,
      "queue_handle_seconds": 143,
      "handle_seconds": 156,
      "resolved_first_contact": false
    },
    {
      "id": 166,
      "queue_id": 1,
      "caller_id": 37,
      "started_at": "2025-02-04 16:28:19",
      "status": "answered",
      "base_wait_seconds": 46,
      "wait_seconds": 28,
      "abandon_after_seconds": null,
      "agent_id": 19,
      "base_handle_seconds": 163,
      "queue_handle_seconds": 114,
      "handle_seconds": 124,
      "resolved_first_contact": true
    },
    {
      "id": 167,
      "queue_id": 1,
      "caller_id": 215,
      "started_at": "2025-02-26 18:48:48",
      "status": "answered",
      "base_wait_seconds": 26,
      "wait_seconds": 16,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 251,
      "queue_handle_seconds": 176,
      "handle_seconds": 194,
      "resolved_first_contact": false
    },
    {
      "id": 168,
      "queue_id": 1,
      "caller_id": 95,
      "started_at": "2025-02-18 12:56:38",
      "status": "answered",
      "base_wait_seconds": 22,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 444,
      "queue_handle_seconds": 311,
      "handle_seconds": 342,
      "resolved_first_contact": true
    },
    {
      "id": 169,
      "queue_id": 1,
      "caller_id": 150,
      "started_at": "2025-02-10 17:33:23",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 39,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 170,
      "queue_id": 5,
      "caller_id": 31,
      "started_at": "2025-02-11 10:40:24",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 4,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 171,
      "queue_id": 2,
      "caller_id": 232,
      "started_at": "2025-02-20 10:18:45",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 10,
      "abandon_after_seconds": null,
      "agent_id": 17,
      "base_handle_seconds": 158,
      "queue_handle_seconds": 142,
      "handle_seconds": 133,
      "resolved_first_contact": true
    },
    {
      "id": 172,
      "queue_id": 4,
      "caller_id": 126,
      "started_at": "2025-02-12 13:18:36",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 20,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 147,
      "queue_handle_seconds": 191,
      "handle_seconds": 210,
      "resolved_first_contact": true
    },
    {
      "id": 173,
      "queue_id": 3,
      "caller_id": 19,
      "started_at": "2025-02-11 22:27:44",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 6,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 174,
      "queue_id": 1,
      "caller_id": 161,
      "started_at": "2025-02-24 15:39:18",
      "status": "answered",
      "base_wait_seconds": 29,
      "wait_seconds": 17,
      "abandon_after_seconds": null,
      "agent_id": 11,
      "base_handle_seconds": 132,
      "queue_handle_seconds": 92,
      "handle_seconds": 91,
      "resolved_first_contact": true
    },
    {
      "id": 175,
      "queue_id": 4,
      "caller_id": 222,
      "started_at": "2025-02-07 08:27:21",
      "status": "answered",
      "base_wait_seconds": 8,
      "wait_seconds": 12,
      "abandon_after_seconds": null,
      "agent_id": 4,
      "base_handle_seconds": 116,
      "queue_handle_seconds": 151,
      "handle_seconds": 145,
      "resolved_first_contact": true
    },
    {
      "id": 176,
      "queue_id": 5,
      "caller_id": 6,
      "started_at": "2025-02-18 09:19:08",
      "status": "answered",
      "base_wait_seconds": 15,
      "wait_seconds": 27,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 226,
      "queue_handle_seconds": 339,
      "handle_seconds": 373,
      "resolved_first_contact": true
    },
    {
      "id": 177,
      "queue_id": 1,
      "caller_id": 27,
      "started_at": "2025-02-15 10:11:57",
      "status": "answered",
      "base_wait_seconds": 29,
      "wait_seconds": 17,
      "abandon_after_seconds": null,
      "agent_id": 25,
      "base_handle_seconds": 97,
      "queue_handle_seconds": 68,
      "handle_seconds": 72,
      "resolved_first_contact": true
    },
    {
      "id": 178,
      "queue_id": 4,
      "caller_id": 154,
      "started_at": "2025-02-28 14:59:06",
      "status": "answered",
      "base_wait_seconds": 19,
      "wait_seconds": 29,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 156,
      "queue_handle_seconds": 203,
      "handle_seconds": 223,
      "resolved_first_contact": false
    },
    {
      "id": 179,
      "queue_id": 1,
      "caller_id": 94,
      "started_at": "2025-02-06 17:12:52",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 7,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 179,
      "queue_handle_seconds": 125,
      "handle_seconds": 111,
      "resolved_first_contact": true
    },
    {
      "id": 180,
      "queue_id": 2,
      "caller_id": 138,
      "started_at": "2025-02-17 09:06:49",
      "status": "answered",
      "base_wait_seconds": 16,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 18,
      "base_handle_seconds": 153,
      "queue_handle_seconds": 138,
      "handle_seconds": 145,
      "resolved_first_contact": false
    },
    {
      "id": 181,
      "queue_id": 4,
      "caller_id": 61,
      "started_at": "2025-02-10 10:33:05",
      "status": "answered",
      "base_wait_seconds": 57,
      "wait_seconds": 86,
      "abandon_after_seconds": null,
      "agent_id": 28,
      "base_handle_seconds": 247,
      "queue_handle_seconds": 321,
      "handle_seconds": 299,
      "resolved_first_contact": false
    },
    {
      "id": 182,
      "queue_id": 4,
      "caller_id": 76,
      "started_at": "2025-02-28 12:20:48",
      "status": "answered",
      "base_wait_seconds": 28,
      "wait_seconds": 42,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 145,
      "queue_handle_seconds": 189,
      "handle_seconds": 195,
      "resolved_first_contact": true
    },
    {
      "id": 183,
      "queue_id": 4,
      "caller_id": 3,
      "started_at": "2025-02-12 13:48:42",
      "status": "answered",
      "base_wait_seconds": 6,
      "wait_seconds": 9,
      "abandon_after_seconds": null,
      "agent_id": 11,
      "base_handle_seconds": 150,
      "queue_handle_seconds": 195,
      "handle_seconds": 193,
      "resolved_first_contact": false
    },
    {
      "id": 184,
      "queue_id": 4,
      "caller_id": 64,
      "started_at": "2025-02-26 11:00:43",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 6,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 185,
      "queue_id": 2,
      "caller_id": 7,
      "started_at": "2025-02-14 11:56:09",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 10,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 186,
      "queue_id": 3,
      "caller_id": 98,
      "started_at": "2025-02-07 14:06:22",
      "status": "answered",
      "base_wait_seconds": 9,
      "wait_seconds": 11,
      "abandon_after_seconds": null,
      "agent_id": 18,
      "base_handle_seconds": 161,
      "queue_handle_seconds": 177,
      "handle_seconds": 186,
      "resolved_first_contact": false
    },
    {
      "id": 187,
      "queue_id": 1,
      "caller_id": 57,
      "started_at": "2025-02-18 13:42:24",
      "status": "answered",
      "base_wait_seconds": 19,
      "wait_seconds": 11,
      "abandon_after_seconds": null,
      "agent_id": 4,
      "base_handle_seconds": 184,
      "queue_handle_seconds": 129,
      "handle_seconds": 124,
      "resolved_first_contact": true
    },
    {
      "id": 188,
      "queue_id": 1,
      "caller_id": 12,
      "started_at": "2025-02-21 19:36:37",
      "status": "answered",
      "base_wait_seconds": 33,
      "wait_seconds": 20,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 134,
      "queue_handle_seconds": 94,
      "handle_seconds": 90,
      "resolved_first_contact": true
    },
    {
      "id": 189,
      "queue_id": 5,
      "caller_id": 144,
      "started_at": "2025-02-10 20:17:50",
      "status": "answered",
      "base_wait_seconds": 33,
      "wait_seconds": 59,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 244,
      "queue_handle_seconds": 366,
      "handle_seconds": 337,
      "resolved_first_contact": true
    },
    {
      "id": 190,
      "queue_id": 2,
      "caller_id": 36,
      "started_at": "2025-02-18 07:47:46",
      "status": "answered",
      "base_wait_seconds": 15,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 18,
      "base_handle_seconds": 201,
      "queue_handle_seconds": 181,
      "handle_seconds": 190,
      "resolved_first_contact": true
    },
    {
      "id": 191,
      "queue_id": 4,
      "caller_id": 1,
      "started_at": "2025-02-06 17:08:08",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 15,
      "abandon_after_seconds": null,
      "agent_id": 21,
      "base_handle_seconds": 232,
      "queue_handle_seconds": 302,
      "handle_seconds": 308,
      "resolved_first_contact": true
    },
    {
      "id": 192,
      "queue_id": 4,
      "caller_id": 3,
      "started_at": "2025-02-27 12:39:16",
      "status": "answered",
      "base_wait_seconds": 9,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 287,
      "queue_handle_seconds": 373,
      "handle_seconds": 392,
      "resolved_first_contact": false
    },
    {
      "id": 193,
      "queue_id": 3,
      "caller_id": 90,
      "started_at": "2025-02-14 10:08:49",
      "status": "answered",
      "base_wait_seconds": 7,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 173,
      "queue_handle_seconds": 190,
      "handle_seconds": 196,
      "resolved_first_contact": true
    },
    {
      "id": 194,
      "queue_id": 3,
      "caller_id": 104,
      "started_at": "2025-02-21 16:40:58",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 7,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 195,
      "queue_id": 3,
      "caller_id": 19,
      "started_at": "2025-02-21 13:43:23",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 69,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 196,
      "queue_id": 3,
      "caller_id": 249,
      "started_at": "2025-02-10 15:58:02",
      "status": "answered",
      "base_wait_seconds": 24,
      "wait_seconds": 29,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 168,
      "queue_handle_seconds": 185,
      "handle_seconds": 192,
      "resolved_first_contact": false
    },
    {
      "id": 197,
      "queue_id": 4,
      "caller_id": 42,
      "started_at": "2025-02-12 16:30:30",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 21,
      "abandon_after_seconds": null,
      "agent_id": 28,
      "base_handle_seconds": 202,
      "queue_handle_seconds": 263,
      "handle_seconds": 245,
      "resolved_first_contact": true
    },
    {
      "id": 198,
      "queue_id": 3,
      "caller_id": 138,
      "started_at": "2025-02-24 15:49:27",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 15,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 199,
      "queue_id": 2,
      "caller_id": 138,
      "started_at": "2025-02-21 14:44:17",
      "status": "answered",
      "base_wait_seconds": 15,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 158,
      "queue_handle_seconds": 142,
      "handle_seconds": 136,
      "resolved_first_contact": false
    },
    {
      "id": 200,
      "queue_id": 1,
      "caller_id": 84,
      "started_at": "2025-02-22 14:23:27",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 6,
      "abandon_after_seconds": null,
      "agent_id": 23,
      "base_handle_seconds": 112,
      "queue_handle_seconds": 78,
      "handle_seconds": 81,
      "resolved_first_contact": false
    },
    {
      "id": 201,
      "queue_id": 3,
      "caller_id": 106,
      "started_at": "2025-02-20 14:03:36",
      "status": "answered",
      "base_wait_seconds": 26,
      "wait_seconds": 31,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 181,
      "queue_handle_seconds": 199,
      "handle_seconds": 205,
      "resolved_first_contact": true
    },
    {
      "id": 202,
      "queue_id": 1,
      "caller_id": 76,
      "started_at": "2025-02-13 11:40:43",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 7,
      "abandon_after_seconds": null,
      "agent_id": 28,
      "base_handle_seconds": 144,
      "queue_handle_seconds": 101,
      "handle_seconds": 94,
      "resolved_first_contact": true
    },
    {
      "id": 203,
      "queue_id": 4,
      "caller_id": 21,
      "started_at": "2025-02-24 12:05:50",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 17,
      "abandon_after_seconds": null,
      "agent_id": 19,
      "base_handle_seconds": 418,
      "queue_handle_seconds": 543,
      "handle_seconds": 592,
      "resolved_first_contact": true
    },
    {
      "id": 204,
      "queue_id": 1,
      "caller_id": 123,
      "started_at": "2025-02-06 15:53:25",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 124,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 205,
      "queue_id": 3,
      "caller_id": 78,
      "started_at": "2025-02-21 14:36:33",
      "status": "answered",
      "base_wait_seconds": 17,
      "wait_seconds": 20,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 116,
      "queue_handle_seconds": 128,
      "handle_seconds": 124,
      "resolved_first_contact": false
    },
    {
      "id": 206,
      "queue_id": 5,
      "caller_id": 1,
      "started_at": "2025-02-19 10:35:41",
      "status": "answered",
      "base_wait_seconds": 7,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 21,
      "base_handle_seconds": 222,
      "queue_handle_seconds": 333,
      "handle_seconds": 340,
      "resolved_first_contact": true
    },
    {
      "id": 207,
      "queue_id": 3,
      "caller_id": 154,
      "started_at": "2025-02-03 20:01:49",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 112,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 208,
      "queue_id": 2,
      "caller_id": 48,
      "started_at": "2025-02-16 16:45:43",
      "status": "answered",
      "base_wait_seconds": 5,
      "wait_seconds": 5,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 221,
      "queue_handle_seconds": 199,
      "handle_seconds": 191,
      "resolved_first_contact": true
    },
    {
      "id": 209,
      "queue_id": 4,
      "caller_id": 13,
      "started_at": "2025-02-25 15:36:15",
      "status": "answered",
      "base_wait_seconds": 33,
      "wait_seconds": 50,
      "abandon_after_seconds": null,
      "agent_id": 1,
      "base_handle_seconds": 168,
      "queue_handle_seconds": 218,
      "handle_seconds": 220,
      "resolved_first_contact": true
    },
    {
      "id": 210,
      "queue_id": 4,
      "caller_id": 217,
      "started_at": "2025-02-13 12:44:34",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 30,
      "base_handle_seconds": 207,
      "queue_handle_seconds": 269,
      "handle_seconds": 261,
      "resolved_first_contact": false
    },
    {
      "id": 211,
      "queue_id": 3,
      "caller_id": 34,
      "started_at": "2025-02-22 18:02:08",
      "status": "answered",
      "base_wait_seconds": 46,
      "wait_seconds": 55,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 124,
      "queue_handle_seconds": 136,
      "handle_seconds": 125,
      "resolved_first_contact": true
    },
    {
      "id": 212,
      "queue_id": 5,
      "caller_id": 56,
      "started_at": "2025-02-27 12:17:25",
      "status": "answered",
      "base_wait_seconds": 15,
      "wait_seconds": 27,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 139,
      "queue_handle_seconds": 209,
      "handle_seconds": 203,
      "resolved_first_contact": true
    },
    {
      "id": 213,
      "queue_id": 3,
      "caller_id": 1,
      "started_at": "2025-02-07 12:16:04",
      "status": "answered",
      "base_wait_seconds": 21,
      "wait_seconds": 25,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 184,
      "queue_handle_seconds": 202,
      "handle_seconds": 196,
      "resolved_first_contact": true
    },
    {
      "id": 214,
      "queue_id": 1,
      "caller_id": 31,
      "started_at": "2025-02-21 23:56:19",
      "status": "answered",
      "base_wait_seconds": 30,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 108,
      "queue_handle_seconds": 76,
      "handle_seconds": 70,
      "resolved_first_contact": true
    },
    {
      "id": 215,
      "queue_id": 1,
      "caller_id": 2,
      "started_at": "2025-02-03 15:06:19",
      "status": "answered",
      "base_wait_seconds": 52,
      "wait_seconds": 31,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 231,
      "queue_handle_seconds": 162,
      "handle_seconds": 157,
      "resolved_first_contact": true
    },
    {
      "id": 216,
      "queue_id": 3,
      "caller_id": 13,
      "started_at": "2025-02-13 17:36:58",
      "status": "answered",
      "base_wait_seconds": 20,
      "wait_seconds": 24,
      "abandon_after_seconds": null,
      "agent_id": 24,
      "base_handle_seconds": 152,
      "queue_handle_seconds": 167,
      "handle_seconds": 170,
      "resolved_first_contact": true
    },
    {
      "id": 217,
      "queue_id": 2,
      "caller_id": 37,
      "started_at": "2025-02-10 19:58:30",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 12,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 114,
      "queue_handle_seconds": 103,
      "handle_seconds": 92,
      "resolved_first_contact": true
    },
    {
      "id": 218,
      "queue_id": 5,
      "caller_id": 23,
      "started_at": "2025-02-27 14:44:38",
      "status": "answered",
      "base_wait_seconds": 55,
      "wait_seconds": 99,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 125,
      "queue_handle_seconds": 188,
      "handle_seconds": 180,
      "resolved_first_contact": true
    },
    {
      "id": 219,
      "queue_id": 1,
      "caller_id": 38,
      "started_at": "2025-02-14 13:52:36",
      "status": "answered",
      "base_wait_seconds": 30,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 117,
      "queue_handle_seconds": 82,
      "handle_seconds": 75,
      "resolved_first_contact": false
    },
    {
      "id": 220,
      "queue_id": 4,
      "caller_id": 179,
      "started_at": "2025-02-14 16:43:14",
      "status": "answered",
      "base_wait_seconds": 8,
      "wait_seconds": 12,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 127,
      "queue_handle_seconds": 165,
      "handle_seconds": 173,
      "resolved_first_contact": true
    },
    {
      "id": 221,
      "queue_id": 3,
      "caller_id": 68,
      "started_at": "2025-02-18 14:46:10",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 5,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 222,
      "queue_id": 4,
      "caller_id": 78,
      "started_at": "2025-02-14 14:01:08",
      "status": "answered",
      "base_wait_seconds": 34,
      "wait_seconds": 51,
      "abandon_after_seconds": null,
      "agent_id": 15,
      "base_handle_seconds": 243,
      "queue_handle_seconds": 316,
      "handle_seconds": 300,
      "resolved_first_contact": true
    },
    {
      "id": 223,
      "queue_id": 4,
      "caller_id": 66,
      "started_at": "2025-02-06 09:55:45",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 17,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 140,
      "queue_handle_seconds": 182,
      "handle_seconds": 167,
      "resolved_first_contact": true
    },
    {
      "id": 224,
      "queue_id": 4,
      "caller_id": 25,
      "started_at": "2025-02-19 02:35:14",
      "status": "answered",
      "base_wait_seconds": 40,
      "wait_seconds": 60,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 184,
      "queue_handle_seconds": 239,
      "handle_seconds": 251,
      "resolved_first_contact": false
    },
    {
      "id": 225,
      "queue_id": 3,
      "caller_id": 4,
      "started_at": "2025-02-11 16:26:24",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 16,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 200,
      "queue_handle_seconds": 220,
      "handle_seconds": 231,
      "resolved_first_contact": true
    },
    {
      "id": 226,
      "queue_id": 5,
      "caller_id": 44,
      "started_at": "2025-02-25 11:42:43",
      "status": "answered",
      "base_wait_seconds": 28,
      "wait_seconds": 50,
      "abandon_after_seconds": null,
      "agent_id": 1,
      "base_handle_seconds": 159,
      "queue_handle_seconds": 239,
      "handle_seconds": 241,
      "resolved_first_contact": true
    },
    {
      "id": 227,
      "queue_id": 3,
      "caller_id": 2,
      "started_at": "2025-02-25 18:21:41",
      "status": "answered",
      "base_wait_seconds": 8,
      "wait_seconds": 10,
      "abandon_after_seconds": null,
      "agent_id": 17,
      "base_handle_seconds": 193,
      "queue_handle_seconds": 212,
      "handle_seconds": 199,
      "resolved_first_contact": true
    },
    {
      "id": 228,
      "queue_id": 1,
      "caller_id": 207,
      "started_at": "2025-02-03 15:21:18",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 189,
      "queue_handle_seconds": 132,
      "handle_seconds": 137,
      "resolved_first_contact": true
    },
    {
      "id": 229,
      "queue_id": 1,
      "caller_id": 219,
      "started_at": "2025-02-10 08:54:27",
      "status": "answered",
      "base_wait_seconds": 56,
      "wait_seconds": 34,
      "abandon_after_seconds": null,
      "agent_id": 28,
      "base_handle_seconds": 126,
      "queue_handle_seconds": 88,
      "handle_seconds": 82,
      "resolved_first_contact": false
    },
    {
      "id": 230,
      "queue_id": 2,
      "caller_id": 199,
      "started_at": "2025-02-10 10:19:11",
      "status": "answered",
      "base_wait_seconds": 38,
      "wait_seconds": 34,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 149,
      "queue_handle_seconds": 134,
      "handle_seconds": 130,
      "resolved_first_contact": true
    },
    {
      "id": 231,
      "queue_id": 4,
      "caller_id": 169,
      "started_at": "2025-02-11 11:02:56",
      "status": "answered",
      "base_wait_seconds": 16,
      "wait_seconds": 24,
      "abandon_after_seconds": null,
      "agent_id": 28,
      "base_handle_seconds": 422,
      "queue_handle_seconds": 549,
      "handle_seconds": 511,
      "resolved_first_contact": true
    },
    {
      "id": 232,
      "queue_id": 2,
      "caller_id": 118,
      "started_at": "2025-02-04 17:13:55",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 10,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 142,
      "queue_handle_seconds": 128,
      "handle_seconds": 141,
      "resolved_first_contact": true
    },
    {
      "id": 233,
      "queue_id": 4,
      "caller_id": 23,
      "started_at": "2025-02-13 15:29:14",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 23,
      "base_handle_seconds": 162,
      "queue_handle_seconds": 211,
      "handle_seconds": 219,
      "resolved_first_contact": true
    },
    {
      "id": 234,
      "queue_id": 2,
      "caller_id": 6,
      "started_at": "2025-02-03 15:27:01",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 10,
      "abandon_after_seconds": null,
      "agent_id": 27,
      "base_handle_seconds": 136,
      "queue_handle_seconds": 122,
      "handle_seconds": 122,
      "resolved_first_contact": true
    },
    {
      "id": 235,
      "queue_id": 4,
      "caller_id": 88,
      "started_at": "2025-02-14 16:47:39",
      "status": "answered",
      "base_wait_seconds": 39,
      "wait_seconds": 59,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 123,
      "queue_handle_seconds": 160,
      "handle_seconds": 165,
      "resolved_first_contact": true
    },
    {
      "id": 236,
      "queue_id": 4,
      "caller_id": 241,
      "started_at": "2025-02-18 14:55:52",
      "status": "answered",
      "base_wait_seconds": 35,
      "wait_seconds": 53,
      "abandon_after_seconds": null,
      "agent_id": 17,
      "base_handle_seconds": 177,
      "queue_handle_seconds": 230,
      "handle_seconds": 216,
      "resolved_first_contact": false
    },
    {
      "id": 237,
      "queue_id": 3,
      "caller_id": 85,
      "started_at": "2025-02-24 12:00:44",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 17,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 371,
      "queue_handle_seconds": 408,
      "handle_seconds": 396,
      "resolved_first_contact": true
    },
    {
      "id": 238,
      "queue_id": 4,
      "caller_id": 101,
      "started_at": "2025-02-18 12:27:43",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 20,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 256,
      "queue_handle_seconds": 333,
      "handle_seconds": 306,
      "resolved_first_contact": true
    },
    {
      "id": 239,
      "queue_id": 1,
      "caller_id": 127,
      "started_at": "2025-02-13 16:58:56",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 30,
      "base_handle_seconds": 142,
      "queue_handle_seconds": 99,
      "handle_seconds": 96,
      "resolved_first_contact": false
    },
    {
      "id": 240,
      "queue_id": 1,
      "caller_id": 153,
      "started_at": "2025-02-10 12:45:00",
      "status": "answered",
      "base_wait_seconds": 21,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 23,
      "base_handle_seconds": 147,
      "queue_handle_seconds": 103,
      "handle_seconds": 107,
      "resolved_first_contact": true
    },
    {
      "id": 241,
      "queue_id": 2,
      "caller_id": 7,
      "started_at": "2025-02-18 14:28:22",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 7,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 242,
      "queue_id": 4,
      "caller_id": 1,
      "started_at": "2025-02-06 09:42:45",
      "status": "answered",
      "base_wait_seconds": 20,
      "wait_seconds": 30,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 161,
      "queue_handle_seconds": 209,
      "handle_seconds": 230,
      "resolved_first_contact": true
    },
    {
      "id": 243,
      "queue_id": 2,
      "caller_id": 178,
      "started_at": "2025-02-17 12:19:04",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 9,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 181,
      "queue_handle_seconds": 163,
      "handle_seconds": 145,
      "resolved_first_contact": true
    },
    {
      "id": 244,
      "queue_id": 4,
      "caller_id": 93,
      "started_at": "2025-02-26 18:21:30",
      "status": "answered",
      "base_wait_seconds": 23,
      "wait_seconds": 35,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 171,
      "queue_handle_seconds": 222,
      "handle_seconds": 233,
      "resolved_first_contact": true
    },
    {
      "id": 245,
      "queue_id": 1,
      "caller_id": 18,
      "started_at": "2025-02-17 18:44:54",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 7,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 164,
      "queue_handle_seconds": 115,
      "handle_seconds": 102,
      "resolved_first_contact": false
    },
    {
      "id": 246,
      "queue_id": 1,
      "caller_id": 50,
      "started_at": "2025-02-20 14:32:42",
      "status": "answered",
      "base_wait_seconds": 17,
      "wait_seconds": 10,
      "abandon_after_seconds": null,
      "agent_id": 17,
      "base_handle_seconds": 132,
      "queue_handle_seconds": 92,
      "handle_seconds": 86,
      "resolved_first_contact": true
    },
    {
      "id": 247,
      "queue_id": 5,
      "caller_id": 1,
      "started_at": "2025-02-12 17:14:56",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 25,
      "abandon_after_seconds": null,
      "agent_id": 24,
      "base_handle_seconds": 418,
      "queue_handle_seconds": 627,
      "handle_seconds": 640,
      "resolved_first_contact": false
    },
    {
      "id": 248,
      "queue_id": 3,
      "caller_id": 132,
      "started_at": "2025-02-12 11:01:00",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 84,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 249,
      "queue_id": 4,
      "caller_id": 1,
      "started_at": "2025-02-06 11:00:08",
      "status": "answered",
      "base_wait_seconds": 7,
      "wait_seconds": 11,
      "abandon_after_seconds": null,
      "agent_id": 13,
      "base_handle_seconds": 350,
      "queue_handle_seconds": 455,
      "handle_seconds": 478,
      "resolved_first_contact": false
    },
    {
      "id": 250,
      "queue_id": 4,
      "caller_id": 172,
      "started_at": "2025-02-18 16:09:41",
      "status": "answered",
      "base_wait_seconds": 8,
      "wait_seconds": 12,
      "abandon_after_seconds": null,
      "agent_id": 21,
      "base_handle_seconds": 112,
      "queue_handle_seconds": 146,
      "handle_seconds": 149,
      "resolved_first_contact": true
    },
    {
      "id": 251,
      "queue_id": 1,
      "caller_id": 76,
      "started_at": "2025-02-25 11:56:24",
      "status": "answered",
      "base_wait_seconds": 17,
      "wait_seconds": 10,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 220,
      "queue_handle_seconds": 154,
      "handle_seconds": 149,
      "resolved_first_contact": true
    },
    {
      "id": 252,
      "queue_id": 4,
      "caller_id": 195,
      "started_at": "2025-02-16 09:44:45",
      "status": "answered",
      "base_wait_seconds": 20,
      "wait_seconds": 30,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 157,
      "queue_handle_seconds": 204,
      "handle_seconds": 214,
      "resolved_first_contact": false
    },
    {
      "id": 253,
      "queue_id": 4,
      "caller_id": 153,
      "started_at": "2025-02-18 15:58:37",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 15,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 317,
      "queue_handle_seconds": 412,
      "handle_seconds": 396,
      "resolved_first_contact": true
    },
    {
      "id": 254,
      "queue_id": 4,
      "caller_id": 63,
      "started_at": "2025-02-25 09:10:57",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 185,
      "queue_handle_seconds": 241,
      "handle_seconds": 222,
      "resolved_first_contact": false
    },
    {
      "id": 255,
      "queue_id": 3,
      "caller_id": 150,
      "started_at": "2025-02-28 10:05:51",
      "status": "answered",
      "base_wait_seconds": 3,
      "wait_seconds": 4,
      "abandon_after_seconds": null,
      "agent_id": 2,
      "base_handle_seconds": 574,
      "queue_handle_seconds": 631,
      "handle_seconds": 688,
      "resolved_first_contact": true
    },
    {
      "id": 256,
      "queue_id": 2,
      "caller_id": 103,
      "started_at": "2025-02-17 11:04:55",
      "status": "answered",
      "base_wait_seconds": 8,
      "wait_seconds": 7,
      "abandon_after_seconds": null,
      "agent_id": 27,
      "base_handle_seconds": 313,
      "queue_handle_seconds": 282,
      "handle_seconds": 282,
      "resolved_first_contact": true
    },
    {
      "id": 257,
      "queue_id": 3,
      "caller_id": 24,
      "started_at": "2025-02-27 14:17:37",
      "status": "answered",
      "base_wait_seconds": 18,
      "wait_seconds": 22,
      "abandon_after_seconds": null,
      "agent_id": 18,
      "base_handle_seconds": 180,
      "queue_handle_seconds": 198,
      "handle_seconds": 208,
      "resolved_first_contact": true
    },
    {
      "id": 258,
      "queue_id": 3,
      "caller_id": 14,
      "started_at": "2025-02-08 11:04:27",
      "status": "answered",
      "base_wait_seconds": 17,
      "wait_seconds": 20,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 163,
      "queue_handle_seconds": 179,
      "handle_seconds": 197,
      "resolved_first_contact": false
    },
    {
      "id": 259,
      "queue_id": 2,
      "caller_id": 25,
      "started_at": "2025-02-08 14:28:16",
      "status": "answered",
      "base_wait_seconds": 21,
      "wait_seconds": 19,
      "abandon_after_seconds": null,
      "agent_id": 23,
      "base_handle_seconds": 136,
      "queue_handle_seconds": 122,
      "handle_seconds": 127,
      "resolved_first_contact": true
    },
    {
      "id": 260,
      "queue_id": 4,
      "caller_id": 31,
      "started_at": "2025-02-05 14:48:43",
      "status": "answered",
      "base_wait_seconds": 19,
      "wait_seconds": 29,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 209,
      "queue_handle_seconds": 272,
      "handle_seconds": 299,
      "resolved_first_contact": true
    },
    {
      "id": 261,
      "queue_id": 2,
      "caller_id": 87,
      "started_at": "2025-02-20 10:58:32",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 9,
      "abandon_after_seconds": null,
      "agent_id": 8,
      "base_handle_seconds": 289,
      "queue_handle_seconds": 260,
      "handle_seconds": 289,
      "resolved_first_contact": true
    },
    {
      "id": 262,
      "queue_id": 3,
      "caller_id": 1,
      "started_at": "2025-02-13 15:55:00",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 106,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 263,
      "queue_id": 1,
      "caller_id": 44,
      "started_at": "2025-02-06 14:45:50",
      "status": "answered",
      "base_wait_seconds": 22,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 21,
      "base_handle_seconds": 194,
      "queue_handle_seconds": 136,
      "handle_seconds": 139,
      "resolved_first_contact": true
    },
    {
      "id": 264,
      "queue_id": 4,
      "caller_id": 23,
      "started_at": "2025-02-06 11:38:46",
      "status": "answered",
      "base_wait_seconds": 21,
      "wait_seconds": 32,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 407,
      "queue_handle_seconds": 529,
      "handle_seconds": 582,
      "resolved_first_contact": true
    },
    {
      "id": 265,
      "queue_id": 1,
      "caller_id": 20,
      "started_at": "2025-02-07 15:48:36",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 28,
      "base_handle_seconds": 213,
      "queue_handle_seconds": 149,
      "handle_seconds": 139,
      "resolved_first_contact": true
    },
    {
      "id": 266,
      "queue_id": 4,
      "caller_id": 161,
      "started_at": "2025-02-25 13:50:13",
      "status": "answered",
      "base_wait_seconds": 5,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 204,
      "queue_handle_seconds": 265,
      "handle_seconds": 292,
      "resolved_first_contact": false
    },
    {
      "id": 267,
      "queue_id": 4,
      "caller_id": 62,
      "started_at": "2025-02-07 17:12:50",
      "status": "answered",
      "base_wait_seconds": 46,
      "wait_seconds": 69,
      "abandon_after_seconds": null,
      "agent_id": 2,
      "base_handle_seconds": 249,
      "queue_handle_seconds": 324,
      "handle_seconds": 353,
      "resolved_first_contact": true
    },
    {
      "id": 268,
      "queue_id": 4,
      "caller_id": 41,
      "started_at": "2025-02-24 20:52:11",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 15,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 120,
      "queue_handle_seconds": 156,
      "handle_seconds": 161,
      "resolved_first_contact": true
    },
    {
      "id": 269,
      "queue_id": 1,
      "caller_id": 157,
      "started_at": "2025-02-09 15:50:39",
      "status": "answered",
      "base_wait_seconds": 65,
      "wait_seconds": 39,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 254,
      "queue_handle_seconds": 178,
      "handle_seconds": 158,
      "resolved_first_contact": false
    },
    {
      "id": 270,
      "queue_id": 1,
      "caller_id": 1,
      "started_at": "2025-02-04 12:25:32",
      "status": "answered",
      "base_wait_seconds": 17,
      "wait_seconds": 10,
      "abandon_after_seconds": null,
      "agent_id": 11,
      "base_handle_seconds": 193,
      "queue_handle_seconds": 135,
      "handle_seconds": 134,
      "resolved_first_contact": true
    },
    {
      "id": 271,
      "queue_id": 4,
      "caller_id": 171,
      "started_at": "2025-02-12 16:05:15",
      "status": "answered",
      "base_wait_seconds": 27,
      "wait_seconds": 41,
      "abandon_after_seconds": null,
      "agent_id": 13,
      "base_handle_seconds": 264,
      "queue_handle_seconds": 343,
      "handle_seconds": 360,
      "resolved_first_contact": false
    },
    {
      "id": 272,
      "queue_id": 1,
      "caller_id": 102,
      "started_at": "2025-02-25 14:16:05",
      "status": "answered",
      "base_wait_seconds": 21,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 187,
      "queue_handle_seconds": 131,
      "handle_seconds": 127,
      "resolved_first_contact": true
    },
    {
      "id": 273,
      "queue_id": 4,
      "caller_id": 26,
      "started_at": "2025-02-27 10:48:28",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 7,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 274,
      "queue_id": 4,
      "caller_id": 112,
      "started_at": "2025-02-20 13:45:30",
      "status": "answered",
      "base_wait_seconds": 33,
      "wait_seconds": 50,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 165,
      "queue_handle_seconds": 215,
      "handle_seconds": 209,
      "resolved_first_contact": false
    },
    {
      "id": 275,
      "queue_id": 1,
      "caller_id": 56,
      "started_at": "2025-02-06 15:33:19",
      "status": "answered",
      "base_wait_seconds": 43,
      "wait_seconds": 26,
      "abandon_after_seconds": null,
      "agent_id": 10,
      "base_handle_seconds": 137,
      "queue_handle_seconds": 96,
      "handle_seconds": 102,
      "resolved_first_contact": true
    },
    {
      "id": 276,
      "queue_id": 4,
      "caller_id": 54,
      "started_at": "2025-02-28 07:29:56",
      "status": "answered",
      "base_wait_seconds": 8,
      "wait_seconds": 12,
      "abandon_after_seconds": null,
      "agent_id": 17,
      "base_handle_seconds": 125,
      "queue_handle_seconds": 163,
      "handle_seconds": 153,
      "resolved_first_contact": true
    },
    {
      "id": 277,
      "queue_id": 1,
      "caller_id": 6,
      "started_at": "2025-02-07 17:34:23",
      "status": "answered",
      "base_wait_seconds": 8,
      "wait_seconds": 5,
      "abandon_after_seconds": null,
      "agent_id": 23,
      "base_handle_seconds": 195,
      "queue_handle_seconds": 137,
      "handle_seconds": 142,
      "resolved_first_contact": false
    },
    {
      "id": 278,
      "queue_id": 3,
      "caller_id": 4,
      "started_at": "2025-02-24 11:27:37",
      "status": "answered",
      "base_wait_seconds": 6,
      "wait_seconds": 7,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 158,
      "queue_handle_seconds": 174,
      "handle_seconds": 179,
      "resolved_first_contact": false
    },
    {
      "id": 279,
      "queue_id": 2,
      "caller_id": 232,
      "started_at": "2025-02-28 16:49:01",
      "status": "answered",
      "base_wait_seconds": 31,
      "wait_seconds": 28,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 142,
      "queue_handle_seconds": 128,
      "handle_seconds": 141,
      "resolved_first_contact": true
    },
    {
      "id": 280,
      "queue_id": 2,
      "caller_id": 89,
      "started_at": "2025-02-03 15:50:38",
      "status": "answered",
      "base_wait_seconds": 9,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 251,
      "queue_handle_seconds": 226,
      "handle_seconds": 235,
      "resolved_first_contact": false
    },
    {
      "id": 281,
      "queue_id": 2,
      "caller_id": 87,
      "started_at": "2025-02-28 08:10:24",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 307,
      "queue_handle_seconds": 276,
      "handle_seconds": 268,
      "resolved_first_contact": true
    },
    {
      "id": 282,
      "queue_id": 1,
      "caller_id": 41,
      "started_at": "2025-02-28 10:15:54",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 18,
      "base_handle_seconds": 112,
      "queue_handle_seconds": 78,
      "handle_seconds": 82,
      "resolved_first_contact": false
    },
    {
      "id": 283,
      "queue_id": 1,
      "caller_id": 154,
      "started_at": "2025-02-13 10:44:06",
      "status": "answered",
      "base_wait_seconds": 22,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 207,
      "queue_handle_seconds": 145,
      "handle_seconds": 151,
      "resolved_first_contact": false
    },
    {
      "id": 284,
      "queue_id": 5,
      "caller_id": 90,
      "started_at": "2025-02-10 08:20:34",
      "status": "answered",
      "base_wait_seconds": 40,
      "wait_seconds": 72,
      "abandon_after_seconds": null,
      "agent_id": 18,
      "base_handle_seconds": 422,
      "queue_handle_seconds": 633,
      "handle_seconds": 665,
      "resolved_first_contact": true
    },
    {
      "id": 285,
      "queue_id": 2,
      "caller_id": 4,
      "started_at": "2025-02-25 09:21:57",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 10,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 286,
      "queue_id": 2,
      "caller_id": 56,
      "started_at": "2025-02-19 11:09:30",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 9,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 287,
      "queue_id": 1,
      "caller_id": 89,
      "started_at": "2025-02-05 16:21:25",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 145,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 288,
      "queue_id": 1,
      "caller_id": 35,
      "started_at": "2025-02-27 14:12:08",
      "status": "answered",
      "base_wait_seconds": 45,
      "wait_seconds": 27,
      "abandon_after_seconds": null,
      "agent_id": 3,
      "base_handle_seconds": 143,
      "queue_handle_seconds": 100,
      "handle_seconds": 119,
      "resolved_first_contact": true
    },
    {
      "id": 289,
      "queue_id": 2,
      "caller_id": 1,
      "started_at": "2025-02-24 09:31:49",
      "status": "answered",
      "base_wait_seconds": 15,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 131,
      "queue_handle_seconds": 118,
      "handle_seconds": 122,
      "resolved_first_contact": false
    },
    {
      "id": 290,
      "queue_id": 4,
      "caller_id": 68,
      "started_at": "2025-02-21 14:45:37",
      "status": "answered",
      "base_wait_seconds": 9,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 2,
      "base_handle_seconds": 147,
      "queue_handle_seconds": 191,
      "handle_seconds": 208,
      "resolved_first_contact": true
    },
    {
      "id": 291,
      "queue_id": 5,
      "caller_id": 46,
      "started_at": "2025-02-28 09:54:39",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 25,
      "abandon_after_seconds": null,
      "agent_id": 12,
      "base_handle_seconds": 209,
      "queue_handle_seconds": 314,
      "handle_seconds": 305,
      "resolved_first_contact": true
    },
    {
      "id": 292,
      "queue_id": 3,
      "caller_id": 249,
      "started_at": "2025-02-28 20:23:24",
      "status": "answered",
      "base_wait_seconds": 17,
      "wait_seconds": 20,
      "abandon_after_seconds": null,
      "agent_id": 8,
      "base_handle_seconds": 180,
      "queue_handle_seconds": 198,
      "handle_seconds": 220,
      "resolved_first_contact": true
    },
    {
      "id": 293,
      "queue_id": 4,
      "caller_id": 171,
      "started_at": "2025-02-19 10:02:51",
      "status": "answered",
      "base_wait_seconds": 8,
      "wait_seconds": 12,
      "abandon_after_seconds": null,
      "agent_id": 23,
      "base_handle_seconds": 205,
      "queue_handle_seconds": 267,
      "handle_seconds": 278,
      "resolved_first_contact": true
    },
    {
      "id": 294,
      "queue_id": 2,
      "caller_id": 34,
      "started_at": "2025-02-03 16:48:46",
      "status": "answered",
      "base_wait_seconds": 15,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 148,
      "queue_handle_seconds": 133,
      "handle_seconds": 140,
      "resolved_first_contact": false
    },
    {
      "id": 295,
      "queue_id": 2,
      "caller_id": 162,
      "started_at": "2025-02-13 08:54:12",
      "status": "answered",
      "base_wait_seconds": 23,
      "wait_seconds": 21,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 127,
      "queue_handle_seconds": 114,
      "handle_seconds": 125,
      "resolved_first_contact": false
    },
    {
      "id": 296,
      "queue_id": 1,
      "caller_id": 8,
      "started_at": "2025-02-12 21:00:28",
      "status": "answered",
      "base_wait_seconds": 28,
      "wait_seconds": 17,
      "abandon_after_seconds": null,
      "agent_id": 10,
      "base_handle_seconds": 192,
      "queue_handle_seconds": 134,
      "handle_seconds": 142,
      "resolved_first_contact": true
    },
    {
      "id": 297,
      "queue_id": 5,
      "caller_id": 183,
      "started_at": "2025-02-24 09:35:20",
      "status": "answered",
      "base_wait_seconds": 8,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 148,
      "queue_handle_seconds": 222,
      "handle_seconds": 204,
      "resolved_first_contact": false
    },
    {
      "id": 298,
      "queue_id": 2,
      "caller_id": 33,
      "started_at": "2025-02-27 17:38:48",
      "status": "answered",
      "base_wait_seconds": 21,
      "wait_seconds": 19,
      "abandon_after_seconds": null,
      "agent_id": 4,
      "base_handle_seconds": 226,
      "queue_handle_seconds": 203,
      "handle_seconds": 195,
      "resolved_first_contact": false
    },
    {
      "id": 299,
      "queue_id": 1,
      "caller_id": 4,
      "started_at": "2025-02-04 09:07:15",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 30,
      "base_handle_seconds": 107,
      "queue_handle_seconds": 75,
      "handle_seconds": 73,
      "resolved_first_contact": false
    },
    {
      "id": 300,
      "queue_id": 3,
      "caller_id": 68,
      "started_at": "2025-02-25 18:40:42",
      "status": "answered",
      "base_wait_seconds": 32,
      "wait_seconds": 38,
      "abandon_after_seconds": null,
      "agent_id": 15,
      "base_handle_seconds": 146,
      "queue_handle_seconds": 161,
      "handle_seconds": 153,
      "resolved_first_contact": true
    },
    {
      "id": 301,
      "queue_id": 1,
      "caller_id": 137,
      "started_at": "2025-02-10 09:46:17",
      "status": "answered",
      "base_wait_seconds": 29,
      "wait_seconds": 17,
      "abandon_after_seconds": null,
      "agent_id": 23,
      "base_handle_seconds": 368,
      "queue_handle_seconds": 258,
      "handle_seconds": 268,
      "resolved_first_contact": true
    },
    {
      "id": 302,
      "queue_id": 1,
      "caller_id": 7,
      "started_at": "2025-02-06 11:46:23",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 12,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 303,
      "queue_id": 2,
      "caller_id": 32,
      "started_at": "2025-02-28 10:16:29",
      "status": "answered",
      "base_wait_seconds": 29,
      "wait_seconds": 26,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 229,
      "queue_handle_seconds": 206,
      "handle_seconds": 200,
      "resolved_first_contact": true
    },
    {
      "id": 304,
      "queue_id": 3,
      "caller_id": 246,
      "started_at": "2025-02-03 10:53:17",
      "status": "answered",
      "base_wait_seconds": 23,
      "wait_seconds": 28,
      "abandon_after_seconds": null,
      "agent_id": 11,
      "base_handle_seconds": 158,
      "queue_handle_seconds": 174,
      "handle_seconds": 172,
      "resolved_first_contact": true
    },
    {
      "id": 305,
      "queue_id": 4,
      "caller_id": 44,
      "started_at": "2025-02-26 08:25:15",
      "status": "answered",
      "base_wait_seconds": 35,
      "wait_seconds": 53,
      "abandon_after_seconds": null,
      "agent_id": 2,
      "base_handle_seconds": 161,
      "queue_handle_seconds": 209,
      "handle_seconds": 228,
      "resolved_first_contact": true
    },
    {
      "id": 306,
      "queue_id": 4,
      "caller_id": 77,
      "started_at": "2025-02-25 13:25:10",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 128,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 307,
      "queue_id": 1,
      "caller_id": 20,
      "started_at": "2025-02-03 10:17:45",
      "status": "answered",
      "base_wait_seconds": 22,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 222,
      "queue_handle_seconds": 155,
      "handle_seconds": 138,
      "resolved_first_contact": true
    },
    {
      "id": 308,
      "queue_id": 1,
      "caller_id": 73,
      "started_at": "2025-02-24 14:32:17",
      "status": "answered",
      "base_wait_seconds": 19,
      "wait_seconds": 11,
      "abandon_after_seconds": null,
      "agent_id": 21,
      "base_handle_seconds": 146,
      "queue_handle_seconds": 102,
      "handle_seconds": 104,
      "resolved_first_contact": false
    },
    {
      "id": 309,
      "queue_id": 1,
      "caller_id": 237,
      "started_at": "2025-02-17 07:03:15",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 24,
      "base_handle_seconds": 125,
      "queue_handle_seconds": 88,
      "handle_seconds": 90,
      "resolved_first_contact": true
    },
    {
      "id": 310,
      "queue_id": 1,
      "caller_id": 99,
      "started_at": "2025-02-15 15:37:57",
      "status": "answered",
      "base_wait_seconds": 28,
      "wait_seconds": 17,
      "abandon_after_seconds": null,
      "agent_id": 3,
      "base_handle_seconds": 255,
      "queue_handle_seconds": 179,
      "handle_seconds": 213,
      "resolved_first_contact": true
    },
    {
      "id": 311,
      "queue_id": 2,
      "caller_id": 48,
      "started_at": "2025-02-10 12:05:03",
      "status": "answered",
      "base_wait_seconds": 28,
      "wait_seconds": 25,
      "abandon_after_seconds": null,
      "agent_id": 11,
      "base_handle_seconds": 192,
      "queue_handle_seconds": 173,
      "handle_seconds": 171,
      "resolved_first_contact": true
    },
    {
      "id": 312,
      "queue_id": 2,
      "caller_id": 41,
      "started_at": "2025-02-10 10:26:59",
      "status": "answered",
      "base_wait_seconds": 28,
      "wait_seconds": 25,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 163,
      "queue_handle_seconds": 147,
      "handle_seconds": 154,
      "resolved_first_contact": true
    },
    {
      "id": 313,
      "queue_id": 4,
      "caller_id": 137,
      "started_at": "2025-02-21 08:12:54",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 36,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 314,
      "queue_id": 3,
      "caller_id": 190,
      "started_at": "2025-02-20 17:56:32",
      "status": "answered",
      "base_wait_seconds": 19,
      "wait_seconds": 23,
      "abandon_after_seconds": null,
      "agent_id": 21,
      "base_handle_seconds": 226,
      "queue_handle_seconds": 249,
      "handle_seconds": 254,
      "resolved_first_contact": true
    },
    {
      "id": 315,
      "queue_id": 3,
      "caller_id": 108,
      "started_at": "2025-02-06 14:26:39",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 56,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 316,
      "queue_id": 1,
      "caller_id": 59,
      "started_at": "2025-02-18 12:45:24",
      "status": "answered",
      "base_wait_seconds": 23,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 24,
      "base_handle_seconds": 136,
      "queue_handle_seconds": 95,
      "handle_seconds": 97,
      "resolved_first_contact": true
    },
    {
      "id": 317,
      "queue_id": 3,
      "caller_id": 161,
      "started_at": "2025-02-21 10:07:40",
      "status": "answered",
      "base_wait_seconds": 20,
      "wait_seconds": 24,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 120,
      "queue_handle_seconds": 132,
      "handle_seconds": 136,
      "resolved_first_contact": false
    },
    {
      "id": 318,
      "queue_id": 4,
      "caller_id": 29,
      "started_at": "2025-02-24 13:17:13",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 21,
      "abandon_after_seconds": null,
      "agent_id": 24,
      "base_handle_seconds": 169,
      "queue_handle_seconds": 220,
      "handle_seconds": 224,
      "resolved_first_contact": true
    },
    {
      "id": 319,
      "queue_id": 4,
      "caller_id": 170,
      "started_at": "2025-02-21 10:49:29",
      "status": "answered",
      "base_wait_seconds": 38,
      "wait_seconds": 57,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 146,
      "queue_handle_seconds": 190,
      "handle_seconds": 196,
      "resolved_first_contact": true
    },
    {
      "id": 320,
      "queue_id": 3,
      "caller_id": 90,
      "started_at": "2025-02-07 12:05:42",
      "status": "answered",
      "base_wait_seconds": 51,
      "wait_seconds": 61,
      "abandon_after_seconds": null,
      "agent_id": 28,
      "base_handle_seconds": 191,
      "queue_handle_seconds": 210,
      "handle_seconds": 195,
      "resolved_first_contact": true
    },
    {
      "id": 321,
      "queue_id": 2,
      "caller_id": 53,
      "started_at": "2025-02-25 15:08:37",
      "status": "answered",
      "base_wait_seconds": 20,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 191,
      "queue_handle_seconds": 172,
      "handle_seconds": 158,
      "resolved_first_contact": true
    },
    {
      "id": 322,
      "queue_id": 4,
      "caller_id": 74,
      "started_at": "2025-02-28 09:59:21",
      "status": "answered",
      "base_wait_seconds": 52,
      "wait_seconds": 78,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 166,
      "queue_handle_seconds": 216,
      "handle_seconds": 199,
      "resolved_first_contact": false
    },
    {
      "id": 323,
      "queue_id": 1,
      "caller_id": 1,
      "started_at": "2025-02-25 15:42:16",
      "status": "answered",
      "base_wait_seconds": 32,
      "wait_seconds": 19,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 172,
      "queue_handle_seconds": 120,
      "handle_seconds": 110,
      "resolved_first_contact": true
    },
    {
      "id": 324,
      "queue_id": 1,
      "caller_id": 77,
      "started_at": "2025-02-05 14:05:34",
      "status": "answered",
      "base_wait_seconds": 26,
      "wait_seconds": 16,
      "abandon_after_seconds": null,
      "agent_id": 28,
      "base_handle_seconds": 154,
      "queue_handle_seconds": 108,
      "handle_seconds": 100,
      "resolved_first_contact": true
    },
    {
      "id": 325,
      "queue_id": 1,
      "caller_id": 166,
      "started_at": "2025-02-14 09:37:29",
      "status": "answered",
      "base_wait_seconds": 30,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 227,
      "queue_handle_seconds": 159,
      "handle_seconds": 164,
      "resolved_first_contact": false
    },
    {
      "id": 326,
      "queue_id": 4,
      "caller_id": 2,
      "started_at": "2025-02-26 15:22:48",
      "status": "answered",
      "base_wait_seconds": 27,
      "wait_seconds": 41,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 234,
      "queue_handle_seconds": 304,
      "handle_seconds": 316,
      "resolved_first_contact": true
    },
    {
      "id": 327,
      "queue_id": 4,
      "caller_id": 87,
      "started_at": "2025-02-24 15:38:55",
      "status": "answered",
      "base_wait_seconds": 19,
      "wait_seconds": 29,
      "abandon_after_seconds": null,
      "agent_id": 10,
      "base_handle_seconds": 267,
      "queue_handle_seconds": 347,
      "handle_seconds": 368,
      "resolved_first_contact": true
    },
    {
      "id": 328,
      "queue_id": 2,
      "caller_id": 57,
      "started_at": "2025-02-24 10:26:34",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 140,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 329,
      "queue_id": 2,
      "caller_id": 166,
      "started_at": "2025-02-19 13:32:19",
      "status": "answered",
      "base_wait_seconds": 21,
      "wait_seconds": 19,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 175,
      "queue_handle_seconds": 158,
      "handle_seconds": 152,
      "resolved_first_contact": false
    },
    {
      "id": 330,
      "queue_id": 1,
      "caller_id": 1,
      "started_at": "2025-02-06 17:32:45",
      "status": "answered",
      "base_wait_seconds": 28,
      "wait_seconds": 17,
      "abandon_after_seconds": null,
      "agent_id": 15,
      "base_handle_seconds": 142,
      "queue_handle_seconds": 99,
      "handle_seconds": 94,
      "resolved_first_contact": true
    },
    {
      "id": 331,
      "queue_id": 1,
      "caller_id": 98,
      "started_at": "2025-02-11 13:48:53",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 5,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 332,
      "queue_id": 3,
      "caller_id": 230,
      "started_at": "2025-02-27 10:30:42",
      "status": "answered",
      "base_wait_seconds": 29,
      "wait_seconds": 35,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 249,
      "queue_handle_seconds": 274,
      "handle_seconds": 244,
      "resolved_first_contact": true
    },
    {
      "id": 333,
      "queue_id": 4,
      "caller_id": 35,
      "started_at": "2025-02-10 11:47:47",
      "status": "answered",
      "base_wait_seconds": 23,
      "wait_seconds": 35,
      "abandon_after_seconds": null,
      "agent_id": 25,
      "base_handle_seconds": 196,
      "queue_handle_seconds": 255,
      "handle_seconds": 270,
      "resolved_first_contact": true
    },
    {
      "id": 334,
      "queue_id": 3,
      "caller_id": 9,
      "started_at": "2025-02-11 13:05:44",
      "status": "answered",
      "base_wait_seconds": 9,
      "wait_seconds": 11,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 257,
      "queue_handle_seconds": 283,
      "handle_seconds": 294,
      "resolved_first_contact": false
    },
    {
      "id": 335,
      "queue_id": 4,
      "caller_id": 44,
      "started_at": "2025-02-12 09:15:13",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 20,
      "abandon_after_seconds": null,
      "agent_id": 13,
      "base_handle_seconds": 213,
      "queue_handle_seconds": 277,
      "handle_seconds": 291,
      "resolved_first_contact": true
    },
    {
      "id": 336,
      "queue_id": 2,
      "caller_id": 146,
      "started_at": "2025-02-12 10:29:44",
      "status": "answered",
      "base_wait_seconds": 45,
      "wait_seconds": 41,
      "abandon_after_seconds": null,
      "agent_id": 23,
      "base_handle_seconds": 165,
      "queue_handle_seconds": 149,
      "handle_seconds": 155,
      "resolved_first_contact": true
    },
    {
      "id": 337,
      "queue_id": 4,
      "caller_id": 9,
      "started_at": "2025-02-28 11:42:55",
      "status": "answered",
      "base_wait_seconds": 26,
      "wait_seconds": 39,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 187,
      "queue_handle_seconds": 243,
      "handle_seconds": 255,
      "resolved_first_contact": false
    },
    {
      "id": 338,
      "queue_id": 1,
      "caller_id": 1,
      "started_at": "2025-02-20 11:31:21",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 6,
      "abandon_after_seconds": null,
      "agent_id": 11,
      "base_handle_seconds": 190,
      "queue_handle_seconds": 133,
      "handle_seconds": 132,
      "resolved_first_contact": false
    },
    {
      "id": 339,
      "queue_id": 1,
      "caller_id": 236,
      "started_at": "2025-02-10 09:19:34",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 7,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 177,
      "queue_handle_seconds": 124,
      "handle_seconds": 129,
      "resolved_first_contact": true
    },
    {
      "id": 340,
      "queue_id": 5,
      "caller_id": 1,
      "started_at": "2025-02-04 15:14:05",
      "status": "answered",
      "base_wait_seconds": 17,
      "wait_seconds": 31,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 145,
      "queue_handle_seconds": 218,
      "handle_seconds": 209,
      "resolved_first_contact": true
    },
    {
      "id": 341,
      "queue_id": 4,
      "caller_id": 16,
      "started_at": "2025-02-05 16:42:00",
      "status": "answered",
      "base_wait_seconds": 27,
      "wait_seconds": 41,
      "abandon_after_seconds": null,
      "agent_id": 23,
      "base_handle_seconds": 281,
      "queue_handle_seconds": 365,
      "handle_seconds": 380,
      "resolved_first_contact": true
    },
    {
      "id": 342,
      "queue_id": 3,
      "caller_id": 78,
      "started_at": "2025-02-05 12:19:57",
      "status": "answered",
      "base_wait_seconds": 23,
      "wait_seconds": 28,
      "abandon_after_seconds": null,
      "agent_id": 2,
      "base_handle_seconds": 142,
      "queue_handle_seconds": 156,
      "handle_seconds": 170,
      "resolved_first_contact": false
    },
    {
      "id": 343,
      "queue_id": 5,
      "caller_id": 131,
      "started_at": "2025-02-14 15:11:56",
      "status": "answered",
      "base_wait_seconds": 17,
      "wait_seconds": 31,
      "abandon_after_seconds": null,
      "agent_id": 13,
      "base_handle_seconds": 167,
      "queue_handle_seconds": 251,
      "handle_seconds": 264,
      "resolved_first_contact": true
    },
    {
      "id": 344,
      "queue_id": 4,
      "caller_id": 6,
      "started_at": "2025-02-27 16:20:31",
      "status": "answered",
      "base_wait_seconds": 34,
      "wait_seconds": 51,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 221,
      "queue_handle_seconds": 287,
      "handle_seconds": 264,
      "resolved_first_contact": true
    },
    {
      "id": 345,
      "queue_id": 1,
      "caller_id": 111,
      "started_at": "2025-02-09 09:41:41",
      "status": "answered",
      "base_wait_seconds": 21,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 28,
      "base_handle_seconds": 180,
      "queue_handle_seconds": 126,
      "handle_seconds": 117,
      "resolved_first_contact": true
    },
    {
      "id": 346,
      "queue_id": 3,
      "caller_id": 37,
      "started_at": "2025-02-20 14:01:20",
      "status": "answered",
      "base_wait_seconds": 18,
      "wait_seconds": 22,
      "abandon_after_seconds": null,
      "agent_id": 23,
      "base_handle_seconds": 150,
      "queue_handle_seconds": 165,
      "handle_seconds": 172,
      "resolved_first_contact": false
    },
    {
      "id": 347,
      "queue_id": 3,
      "caller_id": 165,
      "started_at": "2025-02-17 13:29:36",
      "status": "answered",
      "base_wait_seconds": 4,
      "wait_seconds": 5,
      "abandon_after_seconds": null,
      "agent_id": 8,
      "base_handle_seconds": 143,
      "queue_handle_seconds": 157,
      "handle_seconds": 174,
      "resolved_first_contact": true
    },
    {
      "id": 348,
      "queue_id": 3,
      "caller_id": 211,
      "started_at": "2025-02-25 11:25:07",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 12,
      "abandon_after_seconds": null,
      "agent_id": 4,
      "base_handle_seconds": 193,
      "queue_handle_seconds": 212,
      "handle_seconds": 204,
      "resolved_first_contact": true
    },
    {
      "id": 349,
      "queue_id": 5,
      "caller_id": 158,
      "started_at": "2025-02-06 11:28:48",
      "status": "answered",
      "base_wait_seconds": 24,
      "wait_seconds": 43,
      "abandon_after_seconds": null,
      "agent_id": 10,
      "base_handle_seconds": 190,
      "queue_handle_seconds": 285,
      "handle_seconds": 302,
      "resolved_first_contact": true
    },
    {
      "id": 350,
      "queue_id": 4,
      "caller_id": 80,
      "started_at": "2025-02-19 16:42:45",
      "status": "answered",
      "base_wait_seconds": 35,
      "wait_seconds": 53,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 289,
      "queue_handle_seconds": 376,
      "handle_seconds": 387,
      "resolved_first_contact": true
    },
    {
      "id": 351,
      "queue_id": 2,
      "caller_id": 149,
      "started_at": "2025-02-24 12:19:07",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 18,
      "base_handle_seconds": 128,
      "queue_handle_seconds": 115,
      "handle_seconds": 121,
      "resolved_first_contact": true
    },
    {
      "id": 352,
      "queue_id": 3,
      "caller_id": 127,
      "started_at": "2025-02-27 18:20:53",
      "status": "answered",
      "base_wait_seconds": 19,
      "wait_seconds": 23,
      "abandon_after_seconds": null,
      "agent_id": 28,
      "base_handle_seconds": 188,
      "queue_handle_seconds": 207,
      "handle_seconds": 193,
      "resolved_first_contact": false
    },
    {
      "id": 353,
      "queue_id": 5,
      "caller_id": 160,
      "started_at": "2025-02-04 16:55:45",
      "status": "answered",
      "base_wait_seconds": 43,
      "wait_seconds": 77,
      "abandon_after_seconds": null,
      "agent_id": 18,
      "base_handle_seconds": 167,
      "queue_handle_seconds": 251,
      "handle_seconds": 264,
      "resolved_first_contact": true
    },
    {
      "id": 354,
      "queue_id": 5,
      "caller_id": 135,
      "started_at": "2025-02-18 19:28:31",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 25,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 209,
      "queue_handle_seconds": 314,
      "handle_seconds": 327,
      "resolved_first_contact": true
    },
    {
      "id": 355,
      "queue_id": 1,
      "caller_id": 119,
      "started_at": "2025-02-03 09:05:38",
      "status": "answered",
      "base_wait_seconds": 7,
      "wait_seconds": 4,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 163,
      "queue_handle_seconds": 114,
      "handle_seconds": 111,
      "resolved_first_contact": true
    },
    {
      "id": 356,
      "queue_id": 3,
      "caller_id": 158,
      "started_at": "2025-02-19 15:25:19",
      "status": "answered",
      "base_wait_seconds": 34,
      "wait_seconds": 41,
      "abandon_after_seconds": null,
      "agent_id": 18,
      "base_handle_seconds": 134,
      "queue_handle_seconds": 147,
      "handle_seconds": 154,
      "resolved_first_contact": true
    },
    {
      "id": 357,
      "queue_id": 4,
      "caller_id": 53,
      "started_at": "2025-02-13 19:20:47",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 17,
      "abandon_after_seconds": null,
      "agent_id": 24,
      "base_handle_seconds": 130,
      "queue_handle_seconds": 169,
      "handle_seconds": 172,
      "resolved_first_contact": false
    },
    {
      "id": 358,
      "queue_id": 5,
      "caller_id": 31,
      "started_at": "2025-02-10 15:29:48",
      "status": "answered",
      "base_wait_seconds": 8,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 28,
      "base_handle_seconds": 203,
      "queue_handle_seconds": 305,
      "handle_seconds": 284,
      "resolved_first_contact": false
    },
    {
      "id": 359,
      "queue_id": 2,
      "caller_id": 141,
      "started_at": "2025-02-12 08:21:30",
      "status": "answered",
      "base_wait_seconds": 43,
      "wait_seconds": 39,
      "abandon_after_seconds": null,
      "agent_id": 23,
      "base_handle_seconds": 143,
      "queue_handle_seconds": 129,
      "handle_seconds": 134,
      "resolved_first_contact": false
    },
    {
      "id": 360,
      "queue_id": 5,
      "caller_id": 45,
      "started_at": "2025-02-04 15:31:24",
      "status": "answered",
      "base_wait_seconds": 33,
      "wait_seconds": 59,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 157,
      "queue_handle_seconds": 236,
      "handle_seconds": 227,
      "resolved_first_contact": true
    },
    {
      "id": 361,
      "queue_id": 5,
      "caller_id": 179,
      "started_at": "2025-02-19 12:22:32",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 23,
      "abandon_after_seconds": null,
      "agent_id": 23,
      "base_handle_seconds": 232,
      "queue_handle_seconds": 348,
      "handle_seconds": 362,
      "resolved_first_contact": true
    },
    {
      "id": 362,
      "queue_id": 5,
      "caller_id": 3,
      "started_at": "2025-02-25 14:45:37",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 77,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 363,
      "queue_id": 4,
      "caller_id": 209,
      "started_at": "2025-02-11 10:12:12",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 15,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 116,
      "queue_handle_seconds": 151,
      "handle_seconds": 146,
      "resolved_first_contact": true
    },
    {
      "id": 364,
      "queue_id": 4,
      "caller_id": 8,
      "started_at": "2025-02-28 01:33:37",
      "status": "answered",
      "base_wait_seconds": 16,
      "wait_seconds": 24,
      "abandon_after_seconds": null,
      "agent_id": 28,
      "base_handle_seconds": 289,
      "queue_handle_seconds": 376,
      "handle_seconds": 350,
      "resolved_first_contact": true
    },
    {
      "id": 365,
      "queue_id": 1,
      "caller_id": 45,
      "started_at": "2025-02-12 13:02:51",
      "status": "answered",
      "base_wait_seconds": 8,
      "wait_seconds": 5,
      "abandon_after_seconds": null,
      "agent_id": 23,
      "base_handle_seconds": 160,
      "queue_handle_seconds": 112,
      "handle_seconds": 116,
      "resolved_first_contact": false
    },
    {
      "id": 366,
      "queue_id": 3,
      "caller_id": 209,
      "started_at": "2025-02-19 13:07:01",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 60,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 367,
      "queue_id": 4,
      "caller_id": 171,
      "started_at": "2025-02-12 17:07:55",
      "status": "answered",
      "base_wait_seconds": 9,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 180,
      "queue_handle_seconds": 234,
      "handle_seconds": 257,
      "resolved_first_contact": false
    },
    {
      "id": 368,
      "queue_id": 3,
      "caller_id": 13,
      "started_at": "2025-02-07 16:37:03",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 17,
      "abandon_after_seconds": null,
      "agent_id": 15,
      "base_handle_seconds": 177,
      "queue_handle_seconds": 195,
      "handle_seconds": 185,
      "resolved_first_contact": false
    },
    {
      "id": 369,
      "queue_id": 4,
      "caller_id": 10,
      "started_at": "2025-02-04 11:42:19",
      "status": "answered",
      "base_wait_seconds": 29,
      "wait_seconds": 44,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 425,
      "queue_handle_seconds": 553,
      "handle_seconds": 492,
      "resolved_first_contact": true
    },
    {
      "id": 370,
      "queue_id": 4,
      "caller_id": 15,
      "started_at": "2025-02-03 20:01:10",
      "status": "answered",
      "base_wait_seconds": 16,
      "wait_seconds": 24,
      "abandon_after_seconds": null,
      "agent_id": 10,
      "base_handle_seconds": 239,
      "queue_handle_seconds": 311,
      "handle_seconds": 330,
      "resolved_first_contact": true
    },
    {
      "id": 371,
      "queue_id": 2,
      "caller_id": 239,
      "started_at": "2025-02-26 20:31:25",
      "status": "answered",
      "base_wait_seconds": 37,
      "wait_seconds": 33,
      "abandon_after_seconds": null,
      "agent_id": 8,
      "base_handle_seconds": 164,
      "queue_handle_seconds": 148,
      "handle_seconds": 164,
      "resolved_first_contact": false
    },
    {
      "id": 372,
      "queue_id": 1,
      "caller_id": 21,
      "started_at": "2025-02-26 11:18:15",
      "status": "answered",
      "base_wait_seconds": 17,
      "wait_seconds": 10,
      "abandon_after_seconds": null,
      "agent_id": 18,
      "base_handle_seconds": 171,
      "queue_handle_seconds": 120,
      "handle_seconds": 126,
      "resolved_first_contact": true
    },
    {
      "id": 373,
      "queue_id": 1,
      "caller_id": 167,
      "started_at": "2025-02-28 10:06:34",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 7,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 138,
      "queue_handle_seconds": 97,
      "handle_seconds": 94,
      "resolved_first_contact": true
    },
    {
      "id": 374,
      "queue_id": 4,
      "caller_id": 132,
      "started_at": "2025-02-19 12:21:22",
      "status": "answered",
      "base_wait_seconds": 25,
      "wait_seconds": 38,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 117,
      "queue_handle_seconds": 152,
      "handle_seconds": 147,
      "resolved_first_contact": true
    },
    {
      "id": 375,
      "queue_id": 1,
      "caller_id": 139,
      "started_at": "2025-02-24 11:10:36",
      "status": "answered",
      "base_wait_seconds": 99,
      "wait_seconds": 59,
      "abandon_after_seconds": null,
      "agent_id": 3,
      "base_handle_seconds": 145,
      "queue_handle_seconds": 102,
      "handle_seconds": 121,
      "resolved_first_contact": true
    },
    {
      "id": 376,
      "queue_id": 3,
      "caller_id": 27,
      "started_at": "2025-02-24 16:43:35",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 31,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 377,
      "queue_id": 4,
      "caller_id": 6,
      "started_at": "2025-02-19 14:33:14",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 147,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 378,
      "queue_id": 3,
      "caller_id": 6,
      "started_at": "2025-02-28 12:59:15",
      "status": "answered",
      "base_wait_seconds": 19,
      "wait_seconds": 23,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 130,
      "queue_handle_seconds": 143,
      "handle_seconds": 150,
      "resolved_first_contact": true
    },
    {
      "id": 379,
      "queue_id": 2,
      "caller_id": 123,
      "started_at": "2025-02-13 10:33:48",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 11,
      "abandon_after_seconds": null,
      "agent_id": 21,
      "base_handle_seconds": 120,
      "queue_handle_seconds": 108,
      "handle_seconds": 110,
      "resolved_first_contact": true
    },
    {
      "id": 380,
      "queue_id": 5,
      "caller_id": 50,
      "started_at": "2025-02-24 12:04:50",
      "status": "answered",
      "base_wait_seconds": 18,
      "wait_seconds": 32,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 147,
      "queue_handle_seconds": 221,
      "handle_seconds": 230,
      "resolved_first_contact": true
    },
    {
      "id": 381,
      "queue_id": 2,
      "caller_id": 10,
      "started_at": "2025-02-14 10:22:42",
      "status": "answered",
      "base_wait_seconds": 36,
      "wait_seconds": 32,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 159,
      "queue_handle_seconds": 143,
      "handle_seconds": 150,
      "resolved_first_contact": true
    },
    {
      "id": 382,
      "queue_id": 3,
      "caller_id": 149,
      "started_at": "2025-02-24 09:52:39",
      "status": "answered",
      "base_wait_seconds": 26,
      "wait_seconds": 31,
      "abandon_after_seconds": null,
      "agent_id": 25,
      "base_handle_seconds": 247,
      "queue_handle_seconds": 272,
      "handle_seconds": 288,
      "resolved_first_contact": true
    },
    {
      "id": 383,
      "queue_id": 3,
      "caller_id": 96,
      "started_at": "2025-02-24 09:13:32",
      "status": "answered",
      "base_wait_seconds": 66,
      "wait_seconds": 79,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 195,
      "queue_handle_seconds": 215,
      "handle_seconds": 209,
      "resolved_first_contact": true
    },
    {
      "id": 384,
      "queue_id": 3,
      "caller_id": 193,
      "started_at": "2025-02-19 15:55:54",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 17,
      "abandon_after_seconds": null,
      "agent_id": 17,
      "base_handle_seconds": 161,
      "queue_handle_seconds": 177,
      "handle_seconds": 166,
      "resolved_first_contact": false
    },
    {
      "id": 385,
      "queue_id": 2,
      "caller_id": 231,
      "started_at": "2025-02-12 10:51:44",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 11,
      "abandon_after_seconds": null,
      "agent_id": 24,
      "base_handle_seconds": 186,
      "queue_handle_seconds": 167,
      "handle_seconds": 170,
      "resolved_first_contact": true
    },
    {
      "id": 386,
      "queue_id": 4,
      "caller_id": 49,
      "started_at": "2025-02-18 16:17:52",
      "status": "answered",
      "base_wait_seconds": 25,
      "wait_seconds": 38,
      "abandon_after_seconds": null,
      "agent_id": 11,
      "base_handle_seconds": 389,
      "queue_handle_seconds": 506,
      "handle_seconds": 501,
      "resolved_first_contact": true
    },
    {
      "id": 387,
      "queue_id": 2,
      "caller_id": 239,
      "started_at": "2025-02-27 15:31:05",
      "status": "answered",
      "base_wait_seconds": 72,
      "wait_seconds": 65,
      "abandon_after_seconds": null,
      "agent_id": 17,
      "base_handle_seconds": 251,
      "queue_handle_seconds": 226,
      "handle_seconds": 212,
      "resolved_first_contact": true
    },
    {
      "id": 388,
      "queue_id": 1,
      "caller_id": 28,
      "started_at": "2025-02-17 17:40:16",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 56,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 389,
      "queue_id": 1,
      "caller_id": 34,
      "started_at": "2025-02-21 10:55:56",
      "status": "answered",
      "base_wait_seconds": 19,
      "wait_seconds": 11,
      "abandon_after_seconds": null,
      "agent_id": 21,
      "base_handle_seconds": 107,
      "queue_handle_seconds": 75,
      "handle_seconds": 77,
      "resolved_first_contact": true
    },
    {
      "id": 390,
      "queue_id": 4,
      "caller_id": 118,
      "started_at": "2025-02-14 09:32:30",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 20,
      "abandon_after_seconds": null,
      "agent_id": 19,
      "base_handle_seconds": 163,
      "queue_handle_seconds": 212,
      "handle_seconds": 231,
      "resolved_first_contact": true
    },
    {
      "id": 391,
      "queue_id": 1,
      "caller_id": 34,
      "started_at": "2025-02-18 17:34:37",
      "status": "answered",
      "base_wait_seconds": 30,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 184,
      "queue_handle_seconds": 129,
      "handle_seconds": 133,
      "resolved_first_contact": false
    },
    {
      "id": 392,
      "queue_id": 5,
      "caller_id": 42,
      "started_at": "2025-02-17 21:31:40",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 11,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 393,
      "queue_id": 3,
      "caller_id": 18,
      "started_at": "2025-02-25 12:22:29",
      "status": "answered",
      "base_wait_seconds": 19,
      "wait_seconds": 23,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 259,
      "queue_handle_seconds": 285,
      "handle_seconds": 254,
      "resolved_first_contact": false
    },
    {
      "id": 394,
      "queue_id": 1,
      "caller_id": 1,
      "started_at": "2025-02-11 17:03:22",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 292,
      "queue_handle_seconds": 204,
      "handle_seconds": 196,
      "resolved_first_contact": true
    },
    {
      "id": 395,
      "queue_id": 1,
      "caller_id": 114,
      "started_at": "2025-02-10 13:20:35",
      "status": "answered",
      "base_wait_seconds": 15,
      "wait_seconds": 9,
      "abandon_after_seconds": null,
      "agent_id": 23,
      "base_handle_seconds": 99,
      "queue_handle_seconds": 69,
      "handle_seconds": 72,
      "resolved_first_contact": false
    },
    {
      "id": 396,
      "queue_id": 1,
      "caller_id": 150,
      "started_at": "2025-02-10 10:07:33",
      "status": "answered",
      "base_wait_seconds": 6,
      "wait_seconds": 4,
      "abandon_after_seconds": null,
      "agent_id": 13,
      "base_handle_seconds": 131,
      "queue_handle_seconds": 92,
      "handle_seconds": 97,
      "resolved_first_contact": false
    },
    {
      "id": 397,
      "queue_id": 2,
      "caller_id": 1,
      "started_at": "2025-02-20 14:13:00",
      "status": "answered",
      "base_wait_seconds": 38,
      "wait_seconds": 34,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 149,
      "queue_handle_seconds": 134,
      "handle_seconds": 147,
      "resolved_first_contact": false
    },
    {
      "id": 398,
      "queue_id": 1,
      "caller_id": 125,
      "started_at": "2025-02-24 07:51:37",
      "status": "answered",
      "base_wait_seconds": 24,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 10,
      "base_handle_seconds": 247,
      "queue_handle_seconds": 173,
      "handle_seconds": 183,
      "resolved_first_contact": false
    },
    {
      "id": 399,
      "queue_id": 2,
      "caller_id": 15,
      "started_at": "2025-02-05 16:10:51",
      "status": "answered",
      "base_wait_seconds": 15,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 125,
      "queue_handle_seconds": 113,
      "handle_seconds": 110,
      "resolved_first_contact": true
    },
    {
      "id": 400,
      "queue_id": 4,
      "caller_id": 180,
      "started_at": "2025-02-07 14:17:50",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 25,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 401,
      "queue_id": 1,
      "caller_id": 93,
      "started_at": "2025-02-25 11:19:32",
      "status": "answered",
      "base_wait_seconds": 46,
      "wait_seconds": 28,
      "abandon_after_seconds": null,
      "agent_id": 19,
      "base_handle_seconds": 191,
      "queue_handle_seconds": 134,
      "handle_seconds": 146,
      "resolved_first_contact": true
    },
    {
      "id": 402,
      "queue_id": 1,
      "caller_id": 57,
      "started_at": "2025-02-07 14:36:00",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 23,
      "base_handle_seconds": 155,
      "queue_handle_seconds": 109,
      "handle_seconds": 113,
      "resolved_first_contact": true
    },
    {
      "id": 403,
      "queue_id": 5,
      "caller_id": 4,
      "started_at": "2025-02-27 18:47:58",
      "status": "answered",
      "base_wait_seconds": 33,
      "wait_seconds": 59,
      "abandon_after_seconds": null,
      "agent_id": 1,
      "base_handle_seconds": 260,
      "queue_handle_seconds": 390,
      "handle_seconds": 394,
      "resolved_first_contact": true
    },
    {
      "id": 404,
      "queue_id": 2,
      "caller_id": 106,
      "started_at": "2025-02-14 21:33:11",
      "status": "answered",
      "base_wait_seconds": 30,
      "wait_seconds": 27,
      "abandon_after_seconds": null,
      "agent_id": 1,
      "base_handle_seconds": 188,
      "queue_handle_seconds": 169,
      "handle_seconds": 171,
      "resolved_first_contact": true
    },
    {
      "id": 405,
      "queue_id": 2,
      "caller_id": 60,
      "started_at": "2025-02-14 16:28:11",
      "status": "answered",
      "base_wait_seconds": 32,
      "wait_seconds": 29,
      "abandon_after_seconds": null,
      "agent_id": 8,
      "base_handle_seconds": 383,
      "queue_handle_seconds": 345,
      "handle_seconds": 383,
      "resolved_first_contact": true
    },
    {
      "id": 406,
      "queue_id": 2,
      "caller_id": 78,
      "started_at": "2025-02-11 15:21:49",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 6,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 407,
      "queue_id": 2,
      "caller_id": 128,
      "started_at": "2025-02-21 13:52:30",
      "status": "answered",
      "base_wait_seconds": 29,
      "wait_seconds": 26,
      "abandon_after_seconds": null,
      "agent_id": 17,
      "base_handle_seconds": 189,
      "queue_handle_seconds": 170,
      "handle_seconds": 160,
      "resolved_first_contact": true
    },
    {
      "id": 408,
      "queue_id": 4,
      "caller_id": 198,
      "started_at": "2025-02-03 16:04:13",
      "status": "answered",
      "base_wait_seconds": 7,
      "wait_seconds": 11,
      "abandon_after_seconds": null,
      "agent_id": 21,
      "base_handle_seconds": 122,
      "queue_handle_seconds": 159,
      "handle_seconds": 162,
      "resolved_first_contact": true
    },
    {
      "id": 409,
      "queue_id": 4,
      "caller_id": 96,
      "started_at": "2025-02-12 14:13:53",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 27,
      "base_handle_seconds": 150,
      "queue_handle_seconds": 195,
      "handle_seconds": 195,
      "resolved_first_contact": true
    },
    {
      "id": 410,
      "queue_id": 5,
      "caller_id": 65,
      "started_at": "2025-02-11 10:00:46",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 125,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 411,
      "queue_id": 4,
      "caller_id": 125,
      "started_at": "2025-02-17 10:58:18",
      "status": "answered",
      "base_wait_seconds": 25,
      "wait_seconds": 38,
      "abandon_after_seconds": null,
      "agent_id": 10,
      "base_handle_seconds": 170,
      "queue_handle_seconds": 221,
      "handle_seconds": 234,
      "resolved_first_contact": false
    },
    {
      "id": 412,
      "queue_id": 1,
      "caller_id": 4,
      "started_at": "2025-02-12 09:57:47",
      "status": "answered",
      "base_wait_seconds": 19,
      "wait_seconds": 11,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 214,
      "queue_handle_seconds": 150,
      "handle_seconds": 146,
      "resolved_first_contact": false
    },
    {
      "id": 413,
      "queue_id": 4,
      "caller_id": 133,
      "started_at": "2025-02-13 12:11:33",
      "status": "answered",
      "base_wait_seconds": 19,
      "wait_seconds": 29,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 377,
      "queue_handle_seconds": 490,
      "handle_seconds": 475,
      "resolved_first_contact": false
    },
    {
      "id": 414,
      "queue_id": 1,
      "caller_id": 36,
      "started_at": "2025-02-19 17:17:07",
      "status": "answered",
      "base_wait_seconds": 6,
      "wait_seconds": 4,
      "abandon_after_seconds": null,
      "agent_id": 10,
      "base_handle_seconds": 183,
      "queue_handle_seconds": 128,
      "handle_seconds": 136,
      "resolved_first_contact": true
    },
    {
      "id": 415,
      "queue_id": 3,
      "caller_id": 43,
      "started_at": "2025-02-05 14:28:05",
      "status": "answered",
      "base_wait_seconds": 23,
      "wait_seconds": 28,
      "abandon_after_seconds": null,
      "agent_id": 3,
      "base_handle_seconds": 128,
      "queue_handle_seconds": 141,
      "handle_seconds": 168,
      "resolved_first_contact": true
    },
    {
      "id": 416,
      "queue_id": 1,
      "caller_id": 8,
      "started_at": "2025-02-15 06:16:00",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 54,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 417,
      "queue_id": 4,
      "caller_id": 162,
      "started_at": "2025-02-24 11:22:30",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 211,
      "queue_handle_seconds": 274,
      "handle_seconds": 285,
      "resolved_first_contact": true
    },
    {
      "id": 418,
      "queue_id": 4,
      "caller_id": 183,
      "started_at": "2025-02-03 16:46:04",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 97,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 419,
      "queue_id": 3,
      "caller_id": 4,
      "started_at": "2025-02-14 12:45:35",
      "status": "answered",
      "base_wait_seconds": 16,
      "wait_seconds": 19,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 175,
      "queue_handle_seconds": 193,
      "handle_seconds": 201,
      "resolved_first_contact": true
    },
    {
      "id": 420,
      "queue_id": 1,
      "caller_id": 7,
      "started_at": "2025-02-17 08:30:19",
      "status": "answered",
      "base_wait_seconds": 7,
      "wait_seconds": 4,
      "abandon_after_seconds": null,
      "agent_id": 18,
      "base_handle_seconds": 404,
      "queue_handle_seconds": 283,
      "handle_seconds": 297,
      "resolved_first_contact": true
    },
    {
      "id": 421,
      "queue_id": 1,
      "caller_id": 52,
      "started_at": "2025-02-07 14:09:01",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 6,
      "abandon_after_seconds": null,
      "agent_id": 1,
      "base_handle_seconds": 201,
      "queue_handle_seconds": 141,
      "handle_seconds": 142,
      "resolved_first_contact": false
    },
    {
      "id": 422,
      "queue_id": 3,
      "caller_id": 26,
      "started_at": "2025-02-17 16:06:53",
      "status": "answered",
      "base_wait_seconds": 32,
      "wait_seconds": 38,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 156,
      "queue_handle_seconds": 172,
      "handle_seconds": 179,
      "resolved_first_contact": true
    },
    {
      "id": 423,
      "queue_id": 4,
      "caller_id": 1,
      "started_at": "2025-02-26 10:46:30",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 15,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 145,
      "queue_handle_seconds": 189,
      "handle_seconds": 208,
      "resolved_first_contact": false
    },
    {
      "id": 424,
      "queue_id": 4,
      "caller_id": 225,
      "started_at": "2025-02-24 18:06:29",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 11,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 425,
      "queue_id": 1,
      "caller_id": 84,
      "started_at": "2025-02-04 18:06:41",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 7,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 214,
      "queue_handle_seconds": 150,
      "handle_seconds": 158,
      "resolved_first_contact": true
    },
    {
      "id": 426,
      "queue_id": 3,
      "caller_id": 202,
      "started_at": "2025-02-18 10:27:11",
      "status": "answered",
      "base_wait_seconds": 27,
      "wait_seconds": 32,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 122,
      "queue_handle_seconds": 134,
      "handle_seconds": 119,
      "resolved_first_contact": true
    },
    {
      "id": 427,
      "queue_id": 2,
      "caller_id": 238,
      "started_at": "2025-02-20 11:08:37",
      "status": "answered",
      "base_wait_seconds": 45,
      "wait_seconds": 41,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 138,
      "queue_handle_seconds": 124,
      "handle_seconds": 114,
      "resolved_first_contact": false
    },
    {
      "id": 428,
      "queue_id": 4,
      "caller_id": 8,
      "started_at": "2025-02-06 11:17:31",
      "status": "answered",
      "base_wait_seconds": 47,
      "wait_seconds": 71,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 219,
      "queue_handle_seconds": 285,
      "handle_seconds": 274,
      "resolved_first_contact": true
    },
    {
      "id": 429,
      "queue_id": 3,
      "caller_id": 34,
      "started_at": "2025-02-21 10:20:23",
      "status": "answered",
      "base_wait_seconds": 15,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 197,
      "queue_handle_seconds": 217,
      "handle_seconds": 226,
      "resolved_first_contact": true
    },
    {
      "id": 430,
      "queue_id": 4,
      "caller_id": 78,
      "started_at": "2025-02-10 20:54:12",
      "status": "answered",
      "base_wait_seconds": 21,
      "wait_seconds": 32,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 308,
      "queue_handle_seconds": 400,
      "handle_seconds": 388,
      "resolved_first_contact": true
    },
    {
      "id": 431,
      "queue_id": 4,
      "caller_id": 175,
      "started_at": "2025-02-27 10:41:28",
      "status": "answered",
      "base_wait_seconds": 25,
      "wait_seconds": 38,
      "abandon_after_seconds": null,
      "agent_id": 17,
      "base_handle_seconds": 203,
      "queue_handle_seconds": 264,
      "handle_seconds": 248,
      "resolved_first_contact": true
    },
    {
      "id": 432,
      "queue_id": 1,
      "caller_id": 36,
      "started_at": "2025-02-07 10:21:55",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 6,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 216,
      "queue_handle_seconds": 151,
      "handle_seconds": 159,
      "resolved_first_contact": true
    },
    {
      "id": 433,
      "queue_id": 1,
      "caller_id": 11,
      "started_at": "2025-02-04 12:11:32",
      "status": "answered",
      "base_wait_seconds": 27,
      "wait_seconds": 16,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 297,
      "queue_handle_seconds": 208,
      "handle_seconds": 202,
      "resolved_first_contact": true
    },
    {
      "id": 434,
      "queue_id": 3,
      "caller_id": 19,
      "started_at": "2025-02-07 19:25:13",
      "status": "answered",
      "base_wait_seconds": 9,
      "wait_seconds": 11,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 192,
      "queue_handle_seconds": 211,
      "handle_seconds": 232,
      "resolved_first_contact": false
    },
    {
      "id": 435,
      "queue_id": 1,
      "caller_id": 4,
      "started_at": "2025-02-10 09:41:10",
      "status": "answered",
      "base_wait_seconds": 34,
      "wait_seconds": 20,
      "abandon_after_seconds": null,
      "agent_id": 13,
      "base_handle_seconds": 307,
      "queue_handle_seconds": 215,
      "handle_seconds": 226,
      "resolved_first_contact": true
    },
    {
      "id": 436,
      "queue_id": 1,
      "caller_id": 60,
      "started_at": "2025-02-13 18:44:57",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 7,
      "abandon_after_seconds": null,
      "agent_id": 11,
      "base_handle_seconds": 428,
      "queue_handle_seconds": 300,
      "handle_seconds": 297,
      "resolved_first_contact": true
    },
    {
      "id": 437,
      "queue_id": 1,
      "caller_id": 3,
      "started_at": "2025-02-07 10:57:04",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 405,
      "queue_handle_seconds": 284,
      "handle_seconds": 275,
      "resolved_first_contact": false
    },
    {
      "id": 438,
      "queue_id": 1,
      "caller_id": 19,
      "started_at": "2025-02-13 12:20:59",
      "status": "answered",
      "base_wait_seconds": 9,
      "wait_seconds": 5,
      "abandon_after_seconds": null,
      "agent_id": 8,
      "base_handle_seconds": 274,
      "queue_handle_seconds": 192,
      "handle_seconds": 213,
      "resolved_first_contact": false
    },
    {
      "id": 439,
      "queue_id": 4,
      "caller_id": 34,
      "started_at": "2025-02-11 09:34:32",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 88,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 440,
      "queue_id": 2,
      "caller_id": 49,
      "started_at": "2025-02-12 17:08:54",
      "status": "answered",
      "base_wait_seconds": 15,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 27,
      "base_handle_seconds": 161,
      "queue_handle_seconds": 145,
      "handle_seconds": 145,
      "resolved_first_contact": true
    },
    {
      "id": 441,
      "queue_id": 1,
      "caller_id": 1,
      "started_at": "2025-02-20 16:25:20",
      "status": "answered",
      "base_wait_seconds": 15,
      "wait_seconds": 9,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 123,
      "queue_handle_seconds": 86,
      "handle_seconds": 77,
      "resolved_first_contact": true
    },
    {
      "id": 442,
      "queue_id": 2,
      "caller_id": 105,
      "started_at": "2025-02-27 16:12:09",
      "status": "answered",
      "base_wait_seconds": 24,
      "wait_seconds": 22,
      "abandon_after_seconds": null,
      "agent_id": 4,
      "base_handle_seconds": 192,
      "queue_handle_seconds": 173,
      "handle_seconds": 166,
      "resolved_first_contact": false
    },
    {
      "id": 443,
      "queue_id": 1,
      "caller_id": 2,
      "started_at": "2025-02-19 16:58:44",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 149,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 444,
      "queue_id": 3,
      "caller_id": 56,
      "started_at": "2025-02-14 11:02:41",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 28,
      "base_handle_seconds": 145,
      "queue_handle_seconds": 160,
      "handle_seconds": 149,
      "resolved_first_contact": true
    },
    {
      "id": 445,
      "queue_id": 5,
      "caller_id": 229,
      "started_at": "2025-02-04 12:47:12",
      "status": "answered",
      "base_wait_seconds": 30,
      "wait_seconds": 54,
      "abandon_after_seconds": null,
      "agent_id": 23,
      "base_handle_seconds": 189,
      "queue_handle_seconds": 284,
      "handle_seconds": 295,
      "resolved_first_contact": true
    },
    {
      "id": 446,
      "queue_id": 3,
      "caller_id": 5,
      "started_at": "2025-02-12 14:27:43",
      "status": "answered",
      "base_wait_seconds": 6,
      "wait_seconds": 7,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 219,
      "queue_handle_seconds": 241,
      "handle_seconds": 234,
      "resolved_first_contact": true
    },
    {
      "id": 447,
      "queue_id": 1,
      "caller_id": 1,
      "started_at": "2025-02-21 10:12:22",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 106,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 448,
      "queue_id": 5,
      "caller_id": 170,
      "started_at": "2025-02-10 08:58:26",
      "status": "answered",
      "base_wait_seconds": 8,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 247,
      "queue_handle_seconds": 371,
      "handle_seconds": 360,
      "resolved_first_contact": true
    },
    {
      "id": 449,
      "queue_id": 3,
      "caller_id": 197,
      "started_at": "2025-02-17 19:09:17",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 17,
      "abandon_after_seconds": null,
      "agent_id": 24,
      "base_handle_seconds": 126,
      "queue_handle_seconds": 139,
      "handle_seconds": 142,
      "resolved_first_contact": false
    },
    {
      "id": 450,
      "queue_id": 2,
      "caller_id": 154,
      "started_at": "2025-02-14 17:04:12",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 117,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 451,
      "queue_id": 5,
      "caller_id": 38,
      "started_at": "2025-02-28 10:50:39",
      "status": "answered",
      "base_wait_seconds": 16,
      "wait_seconds": 29,
      "abandon_after_seconds": null,
      "agent_id": 13,
      "base_handle_seconds": 155,
      "queue_handle_seconds": 233,
      "handle_seconds": 245,
      "resolved_first_contact": true
    },
    {
      "id": 452,
      "queue_id": 1,
      "caller_id": 108,
      "started_at": "2025-02-14 11:36:02",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 7,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 249,
      "queue_handle_seconds": 174,
      "handle_seconds": 169,
      "resolved_first_contact": true
    },
    {
      "id": 453,
      "queue_id": 3,
      "caller_id": 1,
      "started_at": "2025-02-19 07:40:23",
      "status": "answered",
      "base_wait_seconds": 7,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 190,
      "queue_handle_seconds": 209,
      "handle_seconds": 201,
      "resolved_first_contact": false
    },
    {
      "id": 454,
      "queue_id": 1,
      "caller_id": 4,
      "started_at": "2025-02-06 16:26:04",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 13,
      "base_handle_seconds": 262,
      "queue_handle_seconds": 183,
      "handle_seconds": 192,
      "resolved_first_contact": true
    },
    {
      "id": 455,
      "queue_id": 4,
      "caller_id": 14,
      "started_at": "2025-02-07 11:39:24",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 21,
      "abandon_after_seconds": null,
      "agent_id": 17,
      "base_handle_seconds": 126,
      "queue_handle_seconds": 164,
      "handle_seconds": 154,
      "resolved_first_contact": true
    },
    {
      "id": 456,
      "queue_id": 3,
      "caller_id": 17,
      "started_at": "2025-02-18 11:26:27",
      "status": "answered",
      "base_wait_seconds": 7,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 15,
      "base_handle_seconds": 139,
      "queue_handle_seconds": 153,
      "handle_seconds": 145,
      "resolved_first_contact": true
    },
    {
      "id": 457,
      "queue_id": 1,
      "caller_id": 45,
      "started_at": "2025-02-03 22:48:37",
      "status": "answered",
      "base_wait_seconds": 9,
      "wait_seconds": 5,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 168,
      "queue_handle_seconds": 118,
      "handle_seconds": 123,
      "resolved_first_contact": true
    },
    {
      "id": 458,
      "queue_id": 3,
      "caller_id": 39,
      "started_at": "2025-02-13 11:21:53",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 5,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 459,
      "queue_id": 3,
      "caller_id": 78,
      "started_at": "2025-02-07 11:50:12",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 106,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 460,
      "queue_id": 4,
      "caller_id": 37,
      "started_at": "2025-02-25 10:04:44",
      "status": "answered",
      "base_wait_seconds": 35,
      "wait_seconds": 53,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 175,
      "queue_handle_seconds": 228,
      "handle_seconds": 239,
      "resolved_first_contact": true
    },
    {
      "id": 461,
      "queue_id": 4,
      "caller_id": 229,
      "started_at": "2025-02-06 08:00:47",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 8,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 462,
      "queue_id": 2,
      "caller_id": 3,
      "started_at": "2025-02-04 10:15:09",
      "status": "answered",
      "base_wait_seconds": 25,
      "wait_seconds": 23,
      "abandon_after_seconds": null,
      "agent_id": 18,
      "base_handle_seconds": 180,
      "queue_handle_seconds": 162,
      "handle_seconds": 170,
      "resolved_first_contact": true
    },
    {
      "id": 463,
      "queue_id": 2,
      "caller_id": 75,
      "started_at": "2025-02-22 14:10:41",
      "status": "answered",
      "base_wait_seconds": 20,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 8,
      "base_handle_seconds": 194,
      "queue_handle_seconds": 175,
      "handle_seconds": 194,
      "resolved_first_contact": false
    },
    {
      "id": 464,
      "queue_id": 4,
      "caller_id": 237,
      "started_at": "2025-02-21 09:47:12",
      "status": "answered",
      "base_wait_seconds": 27,
      "wait_seconds": 41,
      "abandon_after_seconds": null,
      "agent_id": 2,
      "base_handle_seconds": 193,
      "queue_handle_seconds": 251,
      "handle_seconds": 274,
      "resolved_first_contact": true
    },
    {
      "id": 465,
      "queue_id": 5,
      "caller_id": 2,
      "started_at": "2025-02-05 10:17:46",
      "status": "answered",
      "base_wait_seconds": 28,
      "wait_seconds": 50,
      "abandon_after_seconds": null,
      "agent_id": 17,
      "base_handle_seconds": 211,
      "queue_handle_seconds": 317,
      "handle_seconds": 298,
      "resolved_first_contact": true
    },
    {
      "id": 466,
      "queue_id": 1,
      "caller_id": 185,
      "started_at": "2025-02-13 11:14:48",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 4,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 467,
      "queue_id": 2,
      "caller_id": 94,
      "started_at": "2025-02-21 15:16:02",
      "status": "answered",
      "base_wait_seconds": 16,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 27,
      "base_handle_seconds": 118,
      "queue_handle_seconds": 106,
      "handle_seconds": 106,
      "resolved_first_contact": true
    },
    {
      "id": 468,
      "queue_id": 3,
      "caller_id": 176,
      "started_at": "2025-02-17 08:50:22",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 15,
      "base_handle_seconds": 123,
      "queue_handle_seconds": 135,
      "handle_seconds": 128,
      "resolved_first_contact": true
    },
    {
      "id": 469,
      "queue_id": 4,
      "caller_id": 1,
      "started_at": "2025-02-17 13:24:21",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 15,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 206,
      "queue_handle_seconds": 268,
      "handle_seconds": 281,
      "resolved_first_contact": true
    },
    {
      "id": 470,
      "queue_id": 4,
      "caller_id": 39,
      "started_at": "2025-02-06 16:23:48",
      "status": "answered",
      "base_wait_seconds": 17,
      "wait_seconds": 26,
      "abandon_after_seconds": null,
      "agent_id": 30,
      "base_handle_seconds": 274,
      "queue_handle_seconds": 356,
      "handle_seconds": 345,
      "resolved_first_contact": true
    },
    {
      "id": 471,
      "queue_id": 4,
      "caller_id": 131,
      "started_at": "2025-02-18 14:35:02",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 182,
      "queue_handle_seconds": 237,
      "handle_seconds": 244,
      "resolved_first_contact": false
    },
    {
      "id": 472,
      "queue_id": 5,
      "caller_id": 47,
      "started_at": "2025-02-17 09:33:54",
      "status": "answered",
      "base_wait_seconds": 7,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 11,
      "base_handle_seconds": 385,
      "queue_handle_seconds": 578,
      "handle_seconds": 572,
      "resolved_first_contact": true
    },
    {
      "id": 473,
      "queue_id": 2,
      "caller_id": 9,
      "started_at": "2025-02-12 15:09:13",
      "status": "answered",
      "base_wait_seconds": 39,
      "wait_seconds": 35,
      "abandon_after_seconds": null,
      "agent_id": 28,
      "base_handle_seconds": 140,
      "queue_handle_seconds": 126,
      "handle_seconds": 117,
      "resolved_first_contact": false
    },
    {
      "id": 474,
      "queue_id": 3,
      "caller_id": 44,
      "started_at": "2025-02-11 18:35:43",
      "status": "answered",
      "base_wait_seconds": 17,
      "wait_seconds": 20,
      "abandon_after_seconds": null,
      "agent_id": 19,
      "base_handle_seconds": 223,
      "queue_handle_seconds": 245,
      "handle_seconds": 267,
      "resolved_first_contact": true
    },
    {
      "id": 475,
      "queue_id": 4,
      "caller_id": 98,
      "started_at": "2025-02-12 09:56:27",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 10,
      "base_handle_seconds": 220,
      "queue_handle_seconds": 286,
      "handle_seconds": 303,
      "resolved_first_contact": true
    },
    {
      "id": 476,
      "queue_id": 3,
      "caller_id": 160,
      "started_at": "2025-02-28 14:34:28",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 47,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 477,
      "queue_id": 4,
      "caller_id": 26,
      "started_at": "2025-02-20 13:23:24",
      "status": "answered",
      "base_wait_seconds": 22,
      "wait_seconds": 33,
      "abandon_after_seconds": null,
      "agent_id": 28,
      "base_handle_seconds": 146,
      "queue_handle_seconds": 190,
      "handle_seconds": 177,
      "resolved_first_contact": true
    },
    {
      "id": 478,
      "queue_id": 3,
      "caller_id": 150,
      "started_at": "2025-02-10 11:08:19",
      "status": "answered",
      "base_wait_seconds": 16,
      "wait_seconds": 19,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 115,
      "queue_handle_seconds": 127,
      "handle_seconds": 117,
      "resolved_first_contact": true
    },
    {
      "id": 479,
      "queue_id": 1,
      "caller_id": 72,
      "started_at": "2025-02-18 11:31:20",
      "status": "answered",
      "base_wait_seconds": 8,
      "wait_seconds": 5,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 273,
      "queue_handle_seconds": 191,
      "handle_seconds": 176,
      "resolved_first_contact": true
    },
    {
      "id": 480,
      "queue_id": 5,
      "caller_id": 3,
      "started_at": "2025-02-21 11:33:45",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 23,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 481,
      "queue_id": 1,
      "caller_id": 108,
      "started_at": "2025-02-03 09:54:10",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 6,
      "abandon_after_seconds": null,
      "agent_id": 18,
      "base_handle_seconds": 126,
      "queue_handle_seconds": 88,
      "handle_seconds": 92,
      "resolved_first_contact": true
    },
    {
      "id": 482,
      "queue_id": 2,
      "caller_id": 137,
      "started_at": "2025-02-03 15:59:48",
      "status": "answered",
      "base_wait_seconds": 16,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 132,
      "queue_handle_seconds": 119,
      "handle_seconds": 115,
      "resolved_first_contact": true
    },
    {
      "id": 483,
      "queue_id": 3,
      "caller_id": 20,
      "started_at": "2025-02-13 13:53:36",
      "status": "answered",
      "base_wait_seconds": 29,
      "wait_seconds": 35,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 179,
      "queue_handle_seconds": 197,
      "handle_seconds": 189,
      "resolved_first_contact": true
    },
    {
      "id": 484,
      "queue_id": 3,
      "caller_id": 2,
      "started_at": "2025-02-25 11:16:58",
      "status": "answered",
      "base_wait_seconds": 27,
      "wait_seconds": 32,
      "abandon_after_seconds": null,
      "agent_id": 15,
      "base_handle_seconds": 117,
      "queue_handle_seconds": 129,
      "handle_seconds": 123,
      "resolved_first_contact": true
    },
    {
      "id": 485,
      "queue_id": 5,
      "caller_id": 60,
      "started_at": "2025-02-13 10:48:25",
      "status": "answered",
      "base_wait_seconds": 52,
      "wait_seconds": 94,
      "abandon_after_seconds": null,
      "agent_id": 15,
      "base_handle_seconds": 138,
      "queue_handle_seconds": 207,
      "handle_seconds": 197,
      "resolved_first_contact": true
    },
    {
      "id": 486,
      "queue_id": 4,
      "caller_id": 193,
      "started_at": "2025-02-07 18:41:26",
      "status": "answered",
      "base_wait_seconds": 28,
      "wait_seconds": 42,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 181,
      "queue_handle_seconds": 235,
      "handle_seconds": 259,
      "resolved_first_contact": false
    },
    {
      "id": 487,
      "queue_id": 3,
      "caller_id": 48,
      "started_at": "2025-02-03 08:07:00",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 3,
      "base_handle_seconds": 221,
      "queue_handle_seconds": 243,
      "handle_seconds": 289,
      "resolved_first_contact": true
    },
    {
      "id": 488,
      "queue_id": 4,
      "caller_id": 110,
      "started_at": "2025-02-27 16:31:12",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 191,
      "queue_handle_seconds": 248,
      "handle_seconds": 221,
      "resolved_first_contact": false
    },
    {
      "id": 489,
      "queue_id": 1,
      "caller_id": 15,
      "started_at": "2025-02-17 15:22:20",
      "status": "answered",
      "base_wait_seconds": 27,
      "wait_seconds": 16,
      "abandon_after_seconds": null,
      "agent_id": 3,
      "base_handle_seconds": 149,
      "queue_handle_seconds": 104,
      "handle_seconds": 124,
      "resolved_first_contact": true
    },
    {
      "id": 490,
      "queue_id": 5,
      "caller_id": 33,
      "started_at": "2025-02-26 11:51:09",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 16,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 491,
      "queue_id": 1,
      "caller_id": 27,
      "started_at": "2025-02-24 19:56:38",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 84,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 492,
      "queue_id": 2,
      "caller_id": 182,
      "started_at": "2025-02-28 13:59:17",
      "status": "answered",
      "base_wait_seconds": 36,
      "wait_seconds": 32,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 176,
      "queue_handle_seconds": 158,
      "handle_seconds": 153,
      "resolved_first_contact": true
    },
    {
      "id": 493,
      "queue_id": 5,
      "caller_id": 112,
      "started_at": "2025-02-14 13:55:20",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 5,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 494,
      "queue_id": 3,
      "caller_id": 218,
      "started_at": "2025-02-14 04:32:28",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 9,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 495,
      "queue_id": 3,
      "caller_id": 88,
      "started_at": "2025-02-15 13:49:49",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 1,
      "base_handle_seconds": 168,
      "queue_handle_seconds": 185,
      "handle_seconds": 187,
      "resolved_first_contact": true
    },
    {
      "id": 496,
      "queue_id": 1,
      "caller_id": 94,
      "started_at": "2025-02-07 15:01:41",
      "status": "answered",
      "base_wait_seconds": 7,
      "wait_seconds": 4,
      "abandon_after_seconds": null,
      "agent_id": 4,
      "base_handle_seconds": 352,
      "queue_handle_seconds": 246,
      "handle_seconds": 236,
      "resolved_first_contact": true
    },
    {
      "id": 497,
      "queue_id": 2,
      "caller_id": 61,
      "started_at": "2025-02-06 16:32:37",
      "status": "answered",
      "base_wait_seconds": 29,
      "wait_seconds": 26,
      "abandon_after_seconds": null,
      "agent_id": 1,
      "base_handle_seconds": 181,
      "queue_handle_seconds": 163,
      "handle_seconds": 165,
      "resolved_first_contact": true
    },
    {
      "id": 498,
      "queue_id": 4,
      "caller_id": 25,
      "started_at": "2025-02-21 12:01:34",
      "status": "answered",
      "base_wait_seconds": 38,
      "wait_seconds": 57,
      "abandon_after_seconds": null,
      "agent_id": 12,
      "base_handle_seconds": 193,
      "queue_handle_seconds": 251,
      "handle_seconds": 243,
      "resolved_first_contact": true
    },
    {
      "id": 499,
      "queue_id": 2,
      "caller_id": 168,
      "started_at": "2025-02-20 16:55:31",
      "status": "answered",
      "base_wait_seconds": 16,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 19,
      "base_handle_seconds": 207,
      "queue_handle_seconds": 186,
      "handle_seconds": 203,
      "resolved_first_contact": true
    },
    {
      "id": 500,
      "queue_id": 2,
      "caller_id": 85,
      "started_at": "2025-02-14 15:42:35",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 11,
      "abandon_after_seconds": null,
      "agent_id": 3,
      "base_handle_seconds": 114,
      "queue_handle_seconds": 103,
      "handle_seconds": 123,
      "resolved_first_contact": true
    },
    {
      "id": 501,
      "queue_id": 4,
      "caller_id": 143,
      "started_at": "2025-02-28 12:57:17",
      "status": "answered",
      "base_wait_seconds": 9,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 116,
      "queue_handle_seconds": 151,
      "handle_seconds": 157,
      "resolved_first_contact": true
    },
    {
      "id": 502,
      "queue_id": 1,
      "caller_id": 25,
      "started_at": "2025-02-24 14:48:38",
      "status": "answered",
      "base_wait_seconds": 15,
      "wait_seconds": 9,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 118,
      "queue_handle_seconds": 83,
      "handle_seconds": 91,
      "resolved_first_contact": true
    },
    {
      "id": 503,
      "queue_id": 4,
      "caller_id": 79,
      "started_at": "2025-02-11 09:36:13",
      "status": "answered",
      "base_wait_seconds": 22,
      "wait_seconds": 33,
      "abandon_after_seconds": null,
      "agent_id": 21,
      "base_handle_seconds": 164,
      "queue_handle_seconds": 213,
      "handle_seconds": 217,
      "resolved_first_contact": true
    },
    {
      "id": 504,
      "queue_id": 3,
      "caller_id": 249,
      "started_at": "2025-02-28 12:22:21",
      "status": "answered",
      "base_wait_seconds": 31,
      "wait_seconds": 37,
      "abandon_after_seconds": null,
      "agent_id": 10,
      "base_handle_seconds": 130,
      "queue_handle_seconds": 143,
      "handle_seconds": 152,
      "resolved_first_contact": true
    },
    {
      "id": 505,
      "queue_id": 4,
      "caller_id": 200,
      "started_at": "2025-02-14 07:09:15",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 5,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 506,
      "queue_id": 1,
      "caller_id": 154,
      "started_at": "2025-02-12 15:05:19",
      "status": "answered",
      "base_wait_seconds": 9,
      "wait_seconds": 5,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 126,
      "queue_handle_seconds": 88,
      "handle_seconds": 85,
      "resolved_first_contact": true
    },
    {
      "id": 507,
      "queue_id": 3,
      "caller_id": 86,
      "started_at": "2025-02-18 14:24:27",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 12,
      "abandon_after_seconds": null,
      "agent_id": 4,
      "base_handle_seconds": 150,
      "queue_handle_seconds": 165,
      "handle_seconds": 158,
      "resolved_first_contact": true
    },
    {
      "id": 508,
      "queue_id": 1,
      "caller_id": 5,
      "started_at": "2025-02-17 15:23:57",
      "status": "answered",
      "base_wait_seconds": 28,
      "wait_seconds": 17,
      "abandon_after_seconds": null,
      "agent_id": 2,
      "base_handle_seconds": 250,
      "queue_handle_seconds": 175,
      "handle_seconds": 191,
      "resolved_first_contact": true
    },
    {
      "id": 509,
      "queue_id": 4,
      "caller_id": 99,
      "started_at": "2025-02-14 08:14:28",
      "status": "answered",
      "base_wait_seconds": 18,
      "wait_seconds": 27,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 193,
      "queue_handle_seconds": 251,
      "handle_seconds": 243,
      "resolved_first_contact": true
    },
    {
      "id": 510,
      "queue_id": 4,
      "caller_id": 72,
      "started_at": "2025-02-26 09:44:14",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 15,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 155,
      "queue_handle_seconds": 202,
      "handle_seconds": 180,
      "resolved_first_contact": true
    },
    {
      "id": 511,
      "queue_id": 3,
      "caller_id": 128,
      "started_at": "2025-02-04 10:34:17",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 99,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 512,
      "queue_id": 4,
      "caller_id": 86,
      "started_at": "2025-02-26 17:10:00",
      "status": "answered",
      "base_wait_seconds": 15,
      "wait_seconds": 23,
      "abandon_after_seconds": null,
      "agent_id": 23,
      "base_handle_seconds": 131,
      "queue_handle_seconds": 170,
      "handle_seconds": 177,
      "resolved_first_contact": false
    },
    {
      "id": 513,
      "queue_id": 5,
      "caller_id": 191,
      "started_at": "2025-02-19 11:30:12",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 22,
      "abandon_after_seconds": null,
      "agent_id": 25,
      "base_handle_seconds": 358,
      "queue_handle_seconds": 537,
      "handle_seconds": 569,
      "resolved_first_contact": true
    },
    {
      "id": 514,
      "queue_id": 4,
      "caller_id": 225,
      "started_at": "2025-02-20 12:37:12",
      "status": "answered",
      "base_wait_seconds": 21,
      "wait_seconds": 32,
      "abandon_after_seconds": null,
      "agent_id": 4,
      "base_handle_seconds": 234,
      "queue_handle_seconds": 304,
      "handle_seconds": 292,
      "resolved_first_contact": true
    },
    {
      "id": 515,
      "queue_id": 1,
      "caller_id": 199,
      "started_at": "2025-02-17 10:32:07",
      "status": "answered",
      "base_wait_seconds": 5,
      "wait_seconds": 3,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 180,
      "queue_handle_seconds": 126,
      "handle_seconds": 112,
      "resolved_first_contact": true
    },
    {
      "id": 516,
      "queue_id": 1,
      "caller_id": 232,
      "started_at": "2025-02-12 15:39:50",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 7,
      "abandon_after_seconds": null,
      "agent_id": 25,
      "base_handle_seconds": 127,
      "queue_handle_seconds": 89,
      "handle_seconds": 94,
      "resolved_first_contact": true
    },
    {
      "id": 517,
      "queue_id": 1,
      "caller_id": 157,
      "started_at": "2025-02-17 14:20:01",
      "status": "answered",
      "base_wait_seconds": 17,
      "wait_seconds": 10,
      "abandon_after_seconds": null,
      "agent_id": 8,
      "base_handle_seconds": 181,
      "queue_handle_seconds": 127,
      "handle_seconds": 141,
      "resolved_first_contact": false
    },
    {
      "id": 518,
      "queue_id": 1,
      "caller_id": 13,
      "started_at": "2025-02-12 18:42:45",
      "status": "answered",
      "base_wait_seconds": 22,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 4,
      "base_handle_seconds": 140,
      "queue_handle_seconds": 98,
      "handle_seconds": 94,
      "resolved_first_contact": false
    },
    {
      "id": 519,
      "queue_id": 4,
      "caller_id": 71,
      "started_at": "2025-02-14 10:58:36",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 21,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 340,
      "queue_handle_seconds": 442,
      "handle_seconds": 429,
      "resolved_first_contact": false
    },
    {
      "id": 520,
      "queue_id": 3,
      "caller_id": 158,
      "started_at": "2025-02-18 20:26:42",
      "status": "answered",
      "base_wait_seconds": 25,
      "wait_seconds": 30,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 172,
      "queue_handle_seconds": 189,
      "handle_seconds": 208,
      "resolved_first_contact": true
    },
    {
      "id": 521,
      "queue_id": 3,
      "caller_id": 1,
      "started_at": "2025-02-17 15:44:03",
      "status": "answered",
      "base_wait_seconds": 52,
      "wait_seconds": 62,
      "abandon_after_seconds": null,
      "agent_id": 11,
      "base_handle_seconds": 120,
      "queue_handle_seconds": 132,
      "handle_seconds": 131,
      "resolved_first_contact": true
    },
    {
      "id": 522,
      "queue_id": 3,
      "caller_id": 190,
      "started_at": "2025-02-27 11:59:30",
      "status": "answered",
      "base_wait_seconds": 24,
      "wait_seconds": 29,
      "abandon_after_seconds": null,
      "agent_id": 10,
      "base_handle_seconds": 167,
      "queue_handle_seconds": 184,
      "handle_seconds": 195,
      "resolved_first_contact": true
    },
    {
      "id": 523,
      "queue_id": 4,
      "caller_id": 242,
      "started_at": "2025-02-16 14:02:30",
      "status": "answered",
      "base_wait_seconds": 30,
      "wait_seconds": 45,
      "abandon_after_seconds": null,
      "agent_id": 2,
      "base_handle_seconds": 252,
      "queue_handle_seconds": 328,
      "handle_seconds": 358,
      "resolved_first_contact": false
    },
    {
      "id": 524,
      "queue_id": 1,
      "caller_id": 58,
      "started_at": "2025-02-04 18:15:47",
      "status": "answered",
      "base_wait_seconds": 21,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 18,
      "base_handle_seconds": 160,
      "queue_handle_seconds": 112,
      "handle_seconds": 118,
      "resolved_first_contact": true
    },
    {
      "id": 525,
      "queue_id": 5,
      "caller_id": 60,
      "started_at": "2025-02-18 15:58:23",
      "status": "answered",
      "base_wait_seconds": 7,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 25,
      "base_handle_seconds": 178,
      "queue_handle_seconds": 267,
      "handle_seconds": 283,
      "resolved_first_contact": true
    },
    {
      "id": 526,
      "queue_id": 2,
      "caller_id": 130,
      "started_at": "2025-02-26 17:19:17",
      "status": "answered",
      "base_wait_seconds": 37,
      "wait_seconds": 33,
      "abandon_after_seconds": null,
      "agent_id": 8,
      "base_handle_seconds": 276,
      "queue_handle_seconds": 248,
      "handle_seconds": 275,
      "resolved_first_contact": false
    },
    {
      "id": 527,
      "queue_id": 1,
      "caller_id": 171,
      "started_at": "2025-02-14 10:05:09",
      "status": "answered",
      "base_wait_seconds": 66,
      "wait_seconds": 40,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 345,
      "queue_handle_seconds": 241,
      "handle_seconds": 234,
      "resolved_first_contact": true
    },
    {
      "id": 528,
      "queue_id": 2,
      "caller_id": 218,
      "started_at": "2025-02-28 16:30:48",
      "status": "answered",
      "base_wait_seconds": 16,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 179,
      "queue_handle_seconds": 161,
      "handle_seconds": 143,
      "resolved_first_contact": false
    },
    {
      "id": 529,
      "queue_id": 5,
      "caller_id": 4,
      "started_at": "2025-02-03 14:35:25",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 249,
      "queue_handle_seconds": 374,
      "handle_seconds": 411,
      "resolved_first_contact": true
    },
    {
      "id": 530,
      "queue_id": 3,
      "caller_id": 71,
      "started_at": "2025-02-10 13:08:51",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 12,
      "base_handle_seconds": 146,
      "queue_handle_seconds": 161,
      "handle_seconds": 156,
      "resolved_first_contact": true
    },
    {
      "id": 531,
      "queue_id": 4,
      "caller_id": 128,
      "started_at": "2025-02-10 10:14:30",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 6,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 532,
      "queue_id": 1,
      "caller_id": 34,
      "started_at": "2025-02-20 16:17:21",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 21,
      "base_handle_seconds": 324,
      "queue_handle_seconds": 227,
      "handle_seconds": 232,
      "resolved_first_contact": true
    },
    {
      "id": 533,
      "queue_id": 1,
      "caller_id": 21,
      "started_at": "2025-02-12 11:22:16",
      "status": "answered",
      "base_wait_seconds": 30,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 166,
      "queue_handle_seconds": 116,
      "handle_seconds": 128,
      "resolved_first_contact": true
    },
    {
      "id": 534,
      "queue_id": 5,
      "caller_id": 107,
      "started_at": "2025-02-13 13:44:21",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 43,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 535,
      "queue_id": 1,
      "caller_id": 245,
      "started_at": "2025-02-17 13:19:20",
      "status": "answered",
      "base_wait_seconds": 31,
      "wait_seconds": 19,
      "abandon_after_seconds": null,
      "agent_id": 27,
      "base_handle_seconds": 112,
      "queue_handle_seconds": 78,
      "handle_seconds": 78,
      "resolved_first_contact": false
    },
    {
      "id": 536,
      "queue_id": 1,
      "caller_id": 14,
      "started_at": "2025-02-27 14:34:10",
      "status": "answered",
      "base_wait_seconds": 35,
      "wait_seconds": 21,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 336,
      "queue_handle_seconds": 235,
      "handle_seconds": 259,
      "resolved_first_contact": true
    },
    {
      "id": 537,
      "queue_id": 4,
      "caller_id": 129,
      "started_at": "2025-02-11 03:03:04",
      "status": "answered",
      "base_wait_seconds": 5,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 171,
      "queue_handle_seconds": 222,
      "handle_seconds": 233,
      "resolved_first_contact": true
    },
    {
      "id": 538,
      "queue_id": 2,
      "caller_id": 54,
      "started_at": "2025-02-18 16:53:23",
      "status": "answered",
      "base_wait_seconds": 7,
      "wait_seconds": 6,
      "abandon_after_seconds": null,
      "agent_id": 21,
      "base_handle_seconds": 421,
      "queue_handle_seconds": 379,
      "handle_seconds": 387,
      "resolved_first_contact": false
    },
    {
      "id": 539,
      "queue_id": 1,
      "caller_id": 27,
      "started_at": "2025-02-13 11:39:13",
      "status": "answered",
      "base_wait_seconds": 54,
      "wait_seconds": 32,
      "abandon_after_seconds": null,
      "agent_id": 19,
      "base_handle_seconds": 218,
      "queue_handle_seconds": 153,
      "handle_seconds": 167,
      "resolved_first_contact": true
    },
    {
      "id": 540,
      "queue_id": 1,
      "caller_id": 111,
      "started_at": "2025-02-04 15:17:28",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 4,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 541,
      "queue_id": 2,
      "caller_id": 84,
      "started_at": "2025-02-19 15:24:48",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 63,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 542,
      "queue_id": 4,
      "caller_id": 227,
      "started_at": "2025-02-05 11:45:42",
      "status": "answered",
      "base_wait_seconds": 59,
      "wait_seconds": 89,
      "abandon_after_seconds": null,
      "agent_id": 10,
      "base_handle_seconds": 211,
      "queue_handle_seconds": 274,
      "handle_seconds": 290,
      "resolved_first_contact": true
    },
    {
      "id": 543,
      "queue_id": 1,
      "caller_id": 110,
      "started_at": "2025-02-24 14:13:12",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 12,
      "base_handle_seconds": 290,
      "queue_handle_seconds": 203,
      "handle_seconds": 197,
      "resolved_first_contact": true
    },
    {
      "id": 544,
      "queue_id": 1,
      "caller_id": 8,
      "started_at": "2025-02-06 14:02:37",
      "status": "answered",
      "base_wait_seconds": 27,
      "wait_seconds": 16,
      "abandon_after_seconds": null,
      "agent_id": 27,
      "base_handle_seconds": 123,
      "queue_handle_seconds": 86,
      "handle_seconds": 86,
      "resolved_first_contact": true
    },
    {
      "id": 545,
      "queue_id": 4,
      "caller_id": 108,
      "started_at": "2025-02-03 14:10:15",
      "status": "answered",
      "base_wait_seconds": 38,
      "wait_seconds": 57,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 160,
      "queue_handle_seconds": 208,
      "handle_seconds": 229,
      "resolved_first_contact": true
    },
    {
      "id": 546,
      "queue_id": 4,
      "caller_id": 161,
      "started_at": "2025-02-21 09:09:32",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 25,
      "base_handle_seconds": 149,
      "queue_handle_seconds": 194,
      "handle_seconds": 206,
      "resolved_first_contact": true
    },
    {
      "id": 547,
      "queue_id": 2,
      "caller_id": 242,
      "started_at": "2025-02-21 10:38:38",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 40,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 548,
      "queue_id": 2,
      "caller_id": 176,
      "started_at": "2025-02-13 17:05:27",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 112,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 549,
      "queue_id": 4,
      "caller_id": 1,
      "started_at": "2025-02-18 11:48:28",
      "status": "answered",
      "base_wait_seconds": 45,
      "wait_seconds": 68,
      "abandon_after_seconds": null,
      "agent_id": 4,
      "base_handle_seconds": 160,
      "queue_handle_seconds": 208,
      "handle_seconds": 200,
      "resolved_first_contact": false
    },
    {
      "id": 550,
      "queue_id": 3,
      "caller_id": 82,
      "started_at": "2025-02-22 09:51:35",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 174,
      "queue_handle_seconds": 191,
      "handle_seconds": 185,
      "resolved_first_contact": true
    },
    {
      "id": 551,
      "queue_id": 1,
      "caller_id": 58,
      "started_at": "2025-02-06 13:04:42",
      "status": "answered",
      "base_wait_seconds": 4,
      "wait_seconds": 2,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 163,
      "queue_handle_seconds": 114,
      "handle_seconds": 120,
      "resolved_first_contact": true
    },
    {
      "id": 552,
      "queue_id": 3,
      "caller_id": 13,
      "started_at": "2025-02-19 15:08:11",
      "status": "answered",
      "base_wait_seconds": 31,
      "wait_seconds": 37,
      "abandon_after_seconds": null,
      "agent_id": 11,
      "base_handle_seconds": 188,
      "queue_handle_seconds": 207,
      "handle_seconds": 205,
      "resolved_first_contact": true
    },
    {
      "id": 553,
      "queue_id": 5,
      "caller_id": 55,
      "started_at": "2025-02-22 17:56:01",
      "status": "answered",
      "base_wait_seconds": 5,
      "wait_seconds": 9,
      "abandon_after_seconds": null,
      "agent_id": 24,
      "base_handle_seconds": 196,
      "queue_handle_seconds": 294,
      "handle_seconds": 300,
      "resolved_first_contact": false
    },
    {
      "id": 554,
      "queue_id": 2,
      "caller_id": 193,
      "started_at": "2025-02-17 10:31:44",
      "status": "answered",
      "base_wait_seconds": 17,
      "wait_seconds": 15,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 271,
      "queue_handle_seconds": 244,
      "handle_seconds": 237,
      "resolved_first_contact": true
    },
    {
      "id": 555,
      "queue_id": 2,
      "caller_id": 208,
      "started_at": "2025-02-24 14:48:37",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 30,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 556,
      "queue_id": 4,
      "caller_id": 221,
      "started_at": "2025-02-22 08:26:59",
      "status": "answered",
      "base_wait_seconds": 19,
      "wait_seconds": 29,
      "abandon_after_seconds": null,
      "agent_id": 8,
      "base_handle_seconds": 249,
      "queue_handle_seconds": 324,
      "handle_seconds": 360,
      "resolved_first_contact": false
    },
    {
      "id": 557,
      "queue_id": 4,
      "caller_id": 12,
      "started_at": "2025-02-13 09:10:10",
      "status": "answered",
      "base_wait_seconds": 31,
      "wait_seconds": 47,
      "abandon_after_seconds": null,
      "agent_id": 8,
      "base_handle_seconds": 139,
      "queue_handle_seconds": 181,
      "handle_seconds": 201,
      "resolved_first_contact": true
    },
    {
      "id": 558,
      "queue_id": 3,
      "caller_id": 172,
      "started_at": "2025-02-25 21:16:57",
      "status": "answered",
      "base_wait_seconds": 19,
      "wait_seconds": 23,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 149,
      "queue_handle_seconds": 164,
      "handle_seconds": 171,
      "resolved_first_contact": true
    },
    {
      "id": 559,
      "queue_id": 1,
      "caller_id": 32,
      "started_at": "2025-02-26 17:28:19",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 46,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 560,
      "queue_id": 1,
      "caller_id": 14,
      "started_at": "2025-02-07 11:03:25",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 6,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 156,
      "queue_handle_seconds": 109,
      "handle_seconds": 97,
      "resolved_first_contact": true
    },
    {
      "id": 561,
      "queue_id": 4,
      "caller_id": 188,
      "started_at": "2025-02-11 08:54:04",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 20,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 159,
      "queue_handle_seconds": 207,
      "handle_seconds": 228,
      "resolved_first_contact": true
    },
    {
      "id": 562,
      "queue_id": 1,
      "caller_id": 97,
      "started_at": "2025-02-13 13:05:37",
      "status": "answered",
      "base_wait_seconds": 9,
      "wait_seconds": 5,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 187,
      "queue_handle_seconds": 131,
      "handle_seconds": 135,
      "resolved_first_contact": true
    },
    {
      "id": 563,
      "queue_id": 4,
      "caller_id": 24,
      "started_at": "2025-02-26 11:44:15",
      "status": "answered",
      "base_wait_seconds": 56,
      "wait_seconds": 84,
      "abandon_after_seconds": null,
      "agent_id": 21,
      "base_handle_seconds": 206,
      "queue_handle_seconds": 268,
      "handle_seconds": 273,
      "resolved_first_contact": false
    },
    {
      "id": 564,
      "queue_id": 4,
      "caller_id": 1,
      "started_at": "2025-02-22 11:26:00",
      "status": "answered",
      "base_wait_seconds": 19,
      "wait_seconds": 29,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 139,
      "queue_handle_seconds": 181,
      "handle_seconds": 174,
      "resolved_first_contact": true
    },
    {
      "id": 565,
      "queue_id": 1,
      "caller_id": 1,
      "started_at": "2025-02-13 08:39:06",
      "status": "answered",
      "base_wait_seconds": 22,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 28,
      "base_handle_seconds": 107,
      "queue_handle_seconds": 75,
      "handle_seconds": 70,
      "resolved_first_contact": true
    },
    {
      "id": 566,
      "queue_id": 1,
      "caller_id": 246,
      "started_at": "2025-02-03 16:33:02",
      "status": "answered",
      "base_wait_seconds": 31,
      "wait_seconds": 19,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 144,
      "queue_handle_seconds": 101,
      "handle_seconds": 93,
      "resolved_first_contact": false
    },
    {
      "id": 567,
      "queue_id": 4,
      "caller_id": 226,
      "started_at": "2025-02-24 09:05:44",
      "status": "answered",
      "base_wait_seconds": 29,
      "wait_seconds": 44,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 115,
      "queue_handle_seconds": 150,
      "handle_seconds": 158,
      "resolved_first_contact": true
    },
    {
      "id": 568,
      "queue_id": 2,
      "caller_id": 158,
      "started_at": "2025-02-11 09:11:14",
      "status": "answered",
      "base_wait_seconds": 28,
      "wait_seconds": 25,
      "abandon_after_seconds": null,
      "agent_id": 12,
      "base_handle_seconds": 307,
      "queue_handle_seconds": 276,
      "handle_seconds": 268,
      "resolved_first_contact": true
    },
    {
      "id": 569,
      "queue_id": 2,
      "caller_id": 92,
      "started_at": "2025-02-27 21:05:21",
      "status": "answered",
      "base_wait_seconds": 43,
      "wait_seconds": 39,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 205,
      "queue_handle_seconds": 185,
      "handle_seconds": 170,
      "resolved_first_contact": true
    },
    {
      "id": 570,
      "queue_id": 2,
      "caller_id": 109,
      "started_at": "2025-02-04 11:29:13",
      "status": "answered",
      "base_wait_seconds": 8,
      "wait_seconds": 7,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 399,
      "queue_handle_seconds": 359,
      "handle_seconds": 345,
      "resolved_first_contact": true
    },
    {
      "id": 571,
      "queue_id": 5,
      "caller_id": 105,
      "started_at": "2025-02-17 11:38:35",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 20,
      "abandon_after_seconds": null,
      "agent_id": 13,
      "base_handle_seconds": 134,
      "queue_handle_seconds": 201,
      "handle_seconds": 211,
      "resolved_first_contact": true
    },
    {
      "id": 572,
      "queue_id": 4,
      "caller_id": 127,
      "started_at": "2025-02-27 15:29:46",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 4,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 573,
      "queue_id": 3,
      "caller_id": 1,
      "started_at": "2025-02-12 08:18:15",
      "status": "answered",
      "base_wait_seconds": 36,
      "wait_seconds": 43,
      "abandon_after_seconds": null,
      "agent_id": 11,
      "base_handle_seconds": 262,
      "queue_handle_seconds": 288,
      "handle_seconds": 285,
      "resolved_first_contact": true
    },
    {
      "id": 574,
      "queue_id": 1,
      "caller_id": 4,
      "started_at": "2025-02-06 18:17:42",
      "status": "answered",
      "base_wait_seconds": 21,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 116,
      "queue_handle_seconds": 81,
      "handle_seconds": 72,
      "resolved_first_contact": true
    },
    {
      "id": 575,
      "queue_id": 4,
      "caller_id": 154,
      "started_at": "2025-02-07 15:56:27",
      "status": "answered",
      "base_wait_seconds": 8,
      "wait_seconds": 12,
      "abandon_after_seconds": null,
      "agent_id": 25,
      "base_handle_seconds": 219,
      "queue_handle_seconds": 285,
      "handle_seconds": 302,
      "resolved_first_contact": true
    },
    {
      "id": 576,
      "queue_id": 3,
      "caller_id": 5,
      "started_at": "2025-02-06 12:23:44",
      "status": "answered",
      "base_wait_seconds": 9,
      "wait_seconds": 11,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 170,
      "queue_handle_seconds": 187,
      "handle_seconds": 206,
      "resolved_first_contact": true
    },
    {
      "id": 577,
      "queue_id": 5,
      "caller_id": 187,
      "started_at": "2025-02-06 15:11:25",
      "status": "answered",
      "base_wait_seconds": 20,
      "wait_seconds": 36,
      "abandon_after_seconds": null,
      "agent_id": 3,
      "base_handle_seconds": 150,
      "queue_handle_seconds": 225,
      "handle_seconds": 268,
      "resolved_first_contact": true
    },
    {
      "id": 578,
      "queue_id": 4,
      "caller_id": 1,
      "started_at": "2025-02-07 10:56:24",
      "status": "answered",
      "base_wait_seconds": 24,
      "wait_seconds": 36,
      "abandon_after_seconds": null,
      "agent_id": 8,
      "base_handle_seconds": 207,
      "queue_handle_seconds": 269,
      "handle_seconds": 299,
      "resolved_first_contact": false
    },
    {
      "id": 579,
      "queue_id": 4,
      "caller_id": 69,
      "started_at": "2025-02-13 08:56:06",
      "status": "answered",
      "base_wait_seconds": 20,
      "wait_seconds": 30,
      "abandon_after_seconds": null,
      "agent_id": 8,
      "base_handle_seconds": 109,
      "queue_handle_seconds": 142,
      "handle_seconds": 158,
      "resolved_first_contact": false
    },
    {
      "id": 580,
      "queue_id": 3,
      "caller_id": 93,
      "started_at": "2025-02-04 10:46:26",
      "status": "answered",
      "base_wait_seconds": 57,
      "wait_seconds": 68,
      "abandon_after_seconds": null,
      "agent_id": 2,
      "base_handle_seconds": 136,
      "queue_handle_seconds": 150,
      "handle_seconds": 164,
      "resolved_first_contact": false
    },
    {
      "id": 581,
      "queue_id": 1,
      "caller_id": 90,
      "started_at": "2025-02-06 13:08:06",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 6,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 161,
      "queue_handle_seconds": 113,
      "handle_seconds": 119,
      "resolved_first_contact": false
    },
    {
      "id": 582,
      "queue_id": 3,
      "caller_id": 84,
      "started_at": "2025-02-19 20:00:55",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 17,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 373,
      "queue_handle_seconds": 410,
      "handle_seconds": 377,
      "resolved_first_contact": true
    },
    {
      "id": 583,
      "queue_id": 1,
      "caller_id": 3,
      "started_at": "2025-02-28 13:50:05",
      "status": "answered",
      "base_wait_seconds": 20,
      "wait_seconds": 12,
      "abandon_after_seconds": null,
      "agent_id": 13,
      "base_handle_seconds": 179,
      "queue_handle_seconds": 125,
      "handle_seconds": 131,
      "resolved_first_contact": true
    },
    {
      "id": 584,
      "queue_id": 3,
      "caller_id": 1,
      "started_at": "2025-02-07 10:27:50",
      "status": "answered",
      "base_wait_seconds": 34,
      "wait_seconds": 41,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 190,
      "queue_handle_seconds": 209,
      "handle_seconds": 201,
      "resolved_first_contact": false
    },
    {
      "id": 585,
      "queue_id": 5,
      "caller_id": 132,
      "started_at": "2025-02-06 13:50:37",
      "status": "answered",
      "base_wait_seconds": 20,
      "wait_seconds": 36,
      "abandon_after_seconds": null,
      "agent_id": 2,
      "base_handle_seconds": 197,
      "queue_handle_seconds": 296,
      "handle_seconds": 323,
      "resolved_first_contact": true
    },
    {
      "id": 586,
      "queue_id": 3,
      "caller_id": 104,
      "started_at": "2025-02-28 17:40:41",
      "status": "answered",
      "base_wait_seconds": 29,
      "wait_seconds": 35,
      "abandon_after_seconds": null,
      "agent_id": 15,
      "base_handle_seconds": 161,
      "queue_handle_seconds": 177,
      "handle_seconds": 168,
      "resolved_first_contact": true
    },
    {
      "id": 587,
      "queue_id": 5,
      "caller_id": 184,
      "started_at": "2025-02-05 10:00:09",
      "status": "answered",
      "base_wait_seconds": 8,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 18,
      "base_handle_seconds": 140,
      "queue_handle_seconds": 210,
      "handle_seconds": 221,
      "resolved_first_contact": true
    },
    {
      "id": 588,
      "queue_id": 5,
      "caller_id": 1,
      "started_at": "2025-02-03 09:54:09",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 12,
      "base_handle_seconds": 225,
      "queue_handle_seconds": 338,
      "handle_seconds": 328,
      "resolved_first_contact": false
    },
    {
      "id": 589,
      "queue_id": 5,
      "caller_id": 74,
      "started_at": "2025-02-24 08:27:39",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 25,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 199,
      "queue_handle_seconds": 299,
      "handle_seconds": 329,
      "resolved_first_contact": true
    },
    {
      "id": 590,
      "queue_id": 3,
      "caller_id": 13,
      "started_at": "2025-02-11 08:28:52",
      "status": "answered",
      "base_wait_seconds": 34,
      "wait_seconds": 41,
      "abandon_after_seconds": null,
      "agent_id": 1,
      "base_handle_seconds": 351,
      "queue_handle_seconds": 386,
      "handle_seconds": 390,
      "resolved_first_contact": true
    },
    {
      "id": 591,
      "queue_id": 2,
      "caller_id": 70,
      "started_at": "2025-02-28 14:20:35",
      "status": "answered",
      "base_wait_seconds": 17,
      "wait_seconds": 15,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 211,
      "queue_handle_seconds": 190,
      "handle_seconds": 184,
      "resolved_first_contact": true
    },
    {
      "id": 592,
      "queue_id": 3,
      "caller_id": 155,
      "started_at": "2025-02-13 16:51:12",
      "status": "answered",
      "base_wait_seconds": 32,
      "wait_seconds": 38,
      "abandon_after_seconds": null,
      "agent_id": 8,
      "base_handle_seconds": 184,
      "queue_handle_seconds": 202,
      "handle_seconds": 224,
      "resolved_first_contact": true
    },
    {
      "id": 593,
      "queue_id": 2,
      "caller_id": 28,
      "started_at": "2025-02-25 13:11:26",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 5,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 594,
      "queue_id": 3,
      "caller_id": 97,
      "started_at": "2025-02-11 09:03:23",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 24,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 595,
      "queue_id": 4,
      "caller_id": 10,
      "started_at": "2025-02-25 20:33:06",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 17,
      "abandon_after_seconds": null,
      "agent_id": 21,
      "base_handle_seconds": 217,
      "queue_handle_seconds": 282,
      "handle_seconds": 288,
      "resolved_first_contact": true
    },
    {
      "id": 596,
      "queue_id": 5,
      "caller_id": 5,
      "started_at": "2025-02-03 10:15:17",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 20,
      "abandon_after_seconds": null,
      "agent_id": 23,
      "base_handle_seconds": 129,
      "queue_handle_seconds": 194,
      "handle_seconds": 202,
      "resolved_first_contact": true
    },
    {
      "id": 597,
      "queue_id": 5,
      "caller_id": 219,
      "started_at": "2025-02-13 08:47:34",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 23,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 290,
      "queue_handle_seconds": 435,
      "handle_seconds": 452,
      "resolved_first_contact": true
    },
    {
      "id": 598,
      "queue_id": 3,
      "caller_id": 1,
      "started_at": "2025-02-14 21:00:18",
      "status": "answered",
      "base_wait_seconds": 18,
      "wait_seconds": 22,
      "abandon_after_seconds": null,
      "agent_id": 15,
      "base_handle_seconds": 171,
      "queue_handle_seconds": 188,
      "handle_seconds": 179,
      "resolved_first_contact": true
    },
    {
      "id": 599,
      "queue_id": 1,
      "caller_id": 8,
      "started_at": "2025-02-03 11:07:41",
      "status": "answered",
      "base_wait_seconds": 46,
      "wait_seconds": 28,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 124,
      "queue_handle_seconds": 87,
      "handle_seconds": 77,
      "resolved_first_contact": true
    },
    {
      "id": 600,
      "queue_id": 3,
      "caller_id": 23,
      "started_at": "2025-02-04 11:32:42",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 154,
      "queue_handle_seconds": 169,
      "handle_seconds": 177,
      "resolved_first_contact": true
    },
    {
      "id": 601,
      "queue_id": 1,
      "caller_id": 217,
      "started_at": "2025-02-24 10:19:13",
      "status": "answered",
      "base_wait_seconds": 29,
      "wait_seconds": 17,
      "abandon_after_seconds": null,
      "agent_id": 8,
      "base_handle_seconds": 347,
      "queue_handle_seconds": 243,
      "handle_seconds": 270,
      "resolved_first_contact": false
    },
    {
      "id": 602,
      "queue_id": 2,
      "caller_id": 79,
      "started_at": "2025-02-24 07:58:27",
      "status": "answered",
      "base_wait_seconds": 32,
      "wait_seconds": 29,
      "abandon_after_seconds": null,
      "agent_id": 13,
      "base_handle_seconds": 182,
      "queue_handle_seconds": 164,
      "handle_seconds": 172,
      "resolved_first_contact": false
    },
    {
      "id": 603,
      "queue_id": 3,
      "caller_id": 61,
      "started_at": "2025-02-17 16:55:38",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 20,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 604,
      "queue_id": 3,
      "caller_id": 25,
      "started_at": "2025-02-10 11:50:55",
      "status": "answered",
      "base_wait_seconds": 17,
      "wait_seconds": 20,
      "abandon_after_seconds": null,
      "agent_id": 2,
      "base_handle_seconds": 330,
      "queue_handle_seconds": 363,
      "handle_seconds": 396,
      "resolved_first_contact": false
    },
    {
      "id": 605,
      "queue_id": 1,
      "caller_id": 44,
      "started_at": "2025-02-26 15:47:16",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 7,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 214,
      "queue_handle_seconds": 150,
      "handle_seconds": 134,
      "resolved_first_contact": false
    },
    {
      "id": 606,
      "queue_id": 3,
      "caller_id": 176,
      "started_at": "2025-02-23 12:54:54",
      "status": "answered",
      "base_wait_seconds": 37,
      "wait_seconds": 44,
      "abandon_after_seconds": null,
      "agent_id": 3,
      "base_handle_seconds": 213,
      "queue_handle_seconds": 234,
      "handle_seconds": 278,
      "resolved_first_contact": true
    },
    {
      "id": 607,
      "queue_id": 1,
      "caller_id": 23,
      "started_at": "2025-02-05 13:45:38",
      "status": "answered",
      "base_wait_seconds": 17,
      "wait_seconds": 10,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 146,
      "queue_handle_seconds": 102,
      "handle_seconds": 112,
      "resolved_first_contact": true
    },
    {
      "id": 608,
      "queue_id": 3,
      "caller_id": 11,
      "started_at": "2025-02-21 12:37:21",
      "status": "answered",
      "base_wait_seconds": 31,
      "wait_seconds": 37,
      "abandon_after_seconds": null,
      "agent_id": 13,
      "base_handle_seconds": 233,
      "queue_handle_seconds": 256,
      "handle_seconds": 269,
      "resolved_first_contact": true
    },
    {
      "id": 609,
      "queue_id": 4,
      "caller_id": 143,
      "started_at": "2025-02-27 09:16:30",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 21,
      "abandon_after_seconds": null,
      "agent_id": 15,
      "base_handle_seconds": 275,
      "queue_handle_seconds": 358,
      "handle_seconds": 340,
      "resolved_first_contact": true
    },
    {
      "id": 610,
      "queue_id": 2,
      "caller_id": 14,
      "started_at": "2025-02-27 14:48:06",
      "status": "answered",
      "base_wait_seconds": 29,
      "wait_seconds": 26,
      "abandon_after_seconds": null,
      "agent_id": 11,
      "base_handle_seconds": 245,
      "queue_handle_seconds": 221,
      "handle_seconds": 219,
      "resolved_first_contact": true
    },
    {
      "id": 611,
      "queue_id": 1,
      "caller_id": 129,
      "started_at": "2025-02-07 08:02:52",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 19,
      "base_handle_seconds": 114,
      "queue_handle_seconds": 80,
      "handle_seconds": 87,
      "resolved_first_contact": false
    },
    {
      "id": 612,
      "queue_id": 1,
      "caller_id": 1,
      "started_at": "2025-02-21 14:41:27",
      "status": "answered",
      "base_wait_seconds": 5,
      "wait_seconds": 3,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 173,
      "queue_handle_seconds": 121,
      "handle_seconds": 108,
      "resolved_first_contact": false
    },
    {
      "id": 613,
      "queue_id": 2,
      "caller_id": 36,
      "started_at": "2025-02-10 16:30:32",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 12,
      "abandon_after_seconds": null,
      "agent_id": 17,
      "base_handle_seconds": 210,
      "queue_handle_seconds": 189,
      "handle_seconds": 178,
      "resolved_first_contact": true
    },
    {
      "id": 614,
      "queue_id": 3,
      "caller_id": 3,
      "started_at": "2025-02-06 07:37:25",
      "status": "answered",
      "base_wait_seconds": 54,
      "wait_seconds": 65,
      "abandon_after_seconds": null,
      "agent_id": 2,
      "base_handle_seconds": 145,
      "queue_handle_seconds": 160,
      "handle_seconds": 174,
      "resolved_first_contact": true
    },
    {
      "id": 615,
      "queue_id": 4,
      "caller_id": 177,
      "started_at": "2025-02-12 10:13:12",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 21,
      "abandon_after_seconds": null,
      "agent_id": 27,
      "base_handle_seconds": 307,
      "queue_handle_seconds": 399,
      "handle_seconds": 399,
      "resolved_first_contact": true
    },
    {
      "id": 616,
      "queue_id": 3,
      "caller_id": 40,
      "started_at": "2025-02-17 14:47:04",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 16,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 175,
      "queue_handle_seconds": 193,
      "handle_seconds": 212,
      "resolved_first_contact": true
    },
    {
      "id": 617,
      "queue_id": 4,
      "caller_id": 98,
      "started_at": "2025-02-12 14:59:03",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 21,
      "abandon_after_seconds": null,
      "agent_id": 8,
      "base_handle_seconds": 169,
      "queue_handle_seconds": 220,
      "handle_seconds": 244,
      "resolved_first_contact": true
    },
    {
      "id": 618,
      "queue_id": 2,
      "caller_id": 103,
      "started_at": "2025-02-27 11:58:13",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 9,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 254,
      "queue_handle_seconds": 229,
      "handle_seconds": 204,
      "resolved_first_contact": true
    },
    {
      "id": 619,
      "queue_id": 1,
      "caller_id": 229,
      "started_at": "2025-02-14 13:18:37",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 16,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 620,
      "queue_id": 4,
      "caller_id": 10,
      "started_at": "2025-02-12 11:40:09",
      "status": "answered",
      "base_wait_seconds": 39,
      "wait_seconds": 59,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 191,
      "queue_handle_seconds": 248,
      "handle_seconds": 255,
      "resolved_first_contact": true
    },
    {
      "id": 621,
      "queue_id": 1,
      "caller_id": 67,
      "started_at": "2025-02-09 10:39:40",
      "status": "answered",
      "base_wait_seconds": 44,
      "wait_seconds": 26,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 214,
      "queue_handle_seconds": 150,
      "handle_seconds": 138,
      "resolved_first_contact": false
    },
    {
      "id": 622,
      "queue_id": 2,
      "caller_id": 169,
      "started_at": "2025-02-21 12:58:06",
      "status": "answered",
      "base_wait_seconds": 6,
      "wait_seconds": 5,
      "abandon_after_seconds": null,
      "agent_id": 11,
      "base_handle_seconds": 165,
      "queue_handle_seconds": 149,
      "handle_seconds": 148,
      "resolved_first_contact": true
    },
    {
      "id": 623,
      "queue_id": 4,
      "caller_id": 16,
      "started_at": "2025-02-26 12:29:20",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 15,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 103,
      "queue_handle_seconds": 134,
      "handle_seconds": 138,
      "resolved_first_contact": true
    },
    {
      "id": 624,
      "queue_id": 4,
      "caller_id": 1,
      "started_at": "2025-02-26 15:16:58",
      "status": "answered",
      "base_wait_seconds": 47,
      "wait_seconds": 71,
      "abandon_after_seconds": null,
      "agent_id": 13,
      "base_handle_seconds": 162,
      "queue_handle_seconds": 211,
      "handle_seconds": 222,
      "resolved_first_contact": true
    },
    {
      "id": 625,
      "queue_id": 4,
      "caller_id": 94,
      "started_at": "2025-02-14 15:44:17",
      "status": "answered",
      "base_wait_seconds": 47,
      "wait_seconds": 71,
      "abandon_after_seconds": null,
      "agent_id": 1,
      "base_handle_seconds": 194,
      "queue_handle_seconds": 252,
      "handle_seconds": 255,
      "resolved_first_contact": false
    },
    {
      "id": 626,
      "queue_id": 3,
      "caller_id": 99,
      "started_at": "2025-02-04 14:42:31",
      "status": "answered",
      "base_wait_seconds": 23,
      "wait_seconds": 28,
      "abandon_after_seconds": null,
      "agent_id": 2,
      "base_handle_seconds": 146,
      "queue_handle_seconds": 161,
      "handle_seconds": 175,
      "resolved_first_contact": false
    },
    {
      "id": 627,
      "queue_id": 1,
      "caller_id": 73,
      "started_at": "2025-02-10 16:56:27",
      "status": "answered",
      "base_wait_seconds": 19,
      "wait_seconds": 11,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 150,
      "queue_handle_seconds": 105,
      "handle_seconds": 116,
      "resolved_first_contact": true
    },
    {
      "id": 628,
      "queue_id": 1,
      "caller_id": 50,
      "started_at": "2025-02-10 15:02:30",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 86,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 629,
      "queue_id": 3,
      "caller_id": 223,
      "started_at": "2025-02-28 18:23:27",
      "status": "answered",
      "base_wait_seconds": 23,
      "wait_seconds": 28,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 255,
      "queue_handle_seconds": 281,
      "handle_seconds": 273,
      "resolved_first_contact": true
    },
    {
      "id": 630,
      "queue_id": 1,
      "caller_id": 249,
      "started_at": "2025-02-27 11:05:33",
      "status": "answered",
      "base_wait_seconds": 21,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 291,
      "queue_handle_seconds": 204,
      "handle_seconds": 210,
      "resolved_first_contact": true
    },
    {
      "id": 631,
      "queue_id": 1,
      "caller_id": 233,
      "started_at": "2025-02-12 16:27:54",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 1,
      "base_handle_seconds": 271,
      "queue_handle_seconds": 190,
      "handle_seconds": 192,
      "resolved_first_contact": true
    },
    {
      "id": 632,
      "queue_id": 4,
      "caller_id": 214,
      "started_at": "2025-02-26 13:25:25",
      "status": "answered",
      "base_wait_seconds": 5,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 1,
      "base_handle_seconds": 173,
      "queue_handle_seconds": 225,
      "handle_seconds": 227,
      "resolved_first_contact": true
    },
    {
      "id": 633,
      "queue_id": 1,
      "caller_id": 250,
      "started_at": "2025-02-14 12:47:33",
      "status": "answered",
      "base_wait_seconds": 7,
      "wait_seconds": 4,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 193,
      "queue_handle_seconds": 135,
      "handle_seconds": 139,
      "resolved_first_contact": true
    },
    {
      "id": 634,
      "queue_id": 5,
      "caller_id": 1,
      "started_at": "2025-02-07 17:19:42",
      "status": "answered",
      "base_wait_seconds": 30,
      "wait_seconds": 54,
      "abandon_after_seconds": null,
      "agent_id": 27,
      "base_handle_seconds": 322,
      "queue_handle_seconds": 483,
      "handle_seconds": 483,
      "resolved_first_contact": false
    },
    {
      "id": 635,
      "queue_id": 2,
      "caller_id": 22,
      "started_at": "2025-02-11 11:38:17",
      "status": "answered",
      "base_wait_seconds": 25,
      "wait_seconds": 23,
      "abandon_after_seconds": null,
      "agent_id": 17,
      "base_handle_seconds": 135,
      "queue_handle_seconds": 122,
      "handle_seconds": 115,
      "resolved_first_contact": true
    },
    {
      "id": 636,
      "queue_id": 5,
      "caller_id": 127,
      "started_at": "2025-02-06 09:38:10",
      "status": "answered",
      "base_wait_seconds": 37,
      "wait_seconds": 67,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 140,
      "queue_handle_seconds": 210,
      "handle_seconds": 221,
      "resolved_first_contact": true
    },
    {
      "id": 637,
      "queue_id": 1,
      "caller_id": 26,
      "started_at": "2025-02-03 16:37:07",
      "status": "answered",
      "base_wait_seconds": 7,
      "wait_seconds": 4,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 197,
      "queue_handle_seconds": 138,
      "handle_seconds": 134,
      "resolved_first_contact": true
    },
    {
      "id": 638,
      "queue_id": 4,
      "caller_id": 21,
      "started_at": "2025-02-03 12:10:51",
      "status": "answered",
      "base_wait_seconds": 27,
      "wait_seconds": 41,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 235,
      "queue_handle_seconds": 306,
      "handle_seconds": 272,
      "resolved_first_contact": false
    },
    {
      "id": 639,
      "queue_id": 2,
      "caller_id": 1,
      "started_at": "2025-02-13 19:41:23",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 11,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 640,
      "queue_id": 1,
      "caller_id": 145,
      "started_at": "2025-02-12 13:05:35",
      "status": "answered",
      "base_wait_seconds": 17,
      "wait_seconds": 10,
      "abandon_after_seconds": null,
      "agent_id": 12,
      "base_handle_seconds": 191,
      "queue_handle_seconds": 134,
      "handle_seconds": 130,
      "resolved_first_contact": true
    },
    {
      "id": 641,
      "queue_id": 5,
      "caller_id": 2,
      "started_at": "2025-02-05 11:58:13",
      "status": "answered",
      "base_wait_seconds": 7,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 246,
      "queue_handle_seconds": 369,
      "handle_seconds": 358,
      "resolved_first_contact": true
    },
    {
      "id": 642,
      "queue_id": 2,
      "caller_id": 20,
      "started_at": "2025-02-21 16:21:53",
      "status": "answered",
      "base_wait_seconds": 20,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 207,
      "queue_handle_seconds": 186,
      "handle_seconds": 179,
      "resolved_first_contact": true
    },
    {
      "id": 643,
      "queue_id": 3,
      "caller_id": 74,
      "started_at": "2025-02-19 13:31:27",
      "status": "answered",
      "base_wait_seconds": 9,
      "wait_seconds": 11,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 115,
      "queue_handle_seconds": 127,
      "handle_seconds": 140,
      "resolved_first_contact": false
    },
    {
      "id": 644,
      "queue_id": 4,
      "caller_id": 27,
      "started_at": "2025-02-13 16:21:30",
      "status": "answered",
      "base_wait_seconds": 6,
      "wait_seconds": 9,
      "abandon_after_seconds": null,
      "agent_id": 23,
      "base_handle_seconds": 234,
      "queue_handle_seconds": 304,
      "handle_seconds": 316,
      "resolved_first_contact": true
    },
    {
      "id": 645,
      "queue_id": 2,
      "caller_id": 5,
      "started_at": "2025-02-21 22:52:17",
      "status": "answered",
      "base_wait_seconds": 28,
      "wait_seconds": 25,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 114,
      "queue_handle_seconds": 103,
      "handle_seconds": 100,
      "resolved_first_contact": true
    },
    {
      "id": 646,
      "queue_id": 4,
      "caller_id": 2,
      "started_at": "2025-02-13 15:35:15",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 20,
      "abandon_after_seconds": null,
      "agent_id": 27,
      "base_handle_seconds": 213,
      "queue_handle_seconds": 277,
      "handle_seconds": 277,
      "resolved_first_contact": false
    },
    {
      "id": 647,
      "queue_id": 3,
      "caller_id": 135,
      "started_at": "2025-02-03 08:08:48",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 17,
      "abandon_after_seconds": null,
      "agent_id": 2,
      "base_handle_seconds": 138,
      "queue_handle_seconds": 152,
      "handle_seconds": 166,
      "resolved_first_contact": true
    },
    {
      "id": 648,
      "queue_id": 5,
      "caller_id": 198,
      "started_at": "2025-02-11 17:07:54",
      "status": "answered",
      "base_wait_seconds": 25,
      "wait_seconds": 45,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 191,
      "queue_handle_seconds": 287,
      "handle_seconds": 276,
      "resolved_first_contact": false
    },
    {
      "id": 649,
      "queue_id": 3,
      "caller_id": 37,
      "started_at": "2025-02-22 18:23:01",
      "status": "answered",
      "base_wait_seconds": 7,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 230,
      "queue_handle_seconds": 253,
      "handle_seconds": 263,
      "resolved_first_contact": true
    },
    {
      "id": 650,
      "queue_id": 2,
      "caller_id": 44,
      "started_at": "2025-02-03 12:06:25",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 11,
      "abandon_after_seconds": null,
      "agent_id": 12,
      "base_handle_seconds": 158,
      "queue_handle_seconds": 142,
      "handle_seconds": 138,
      "resolved_first_contact": true
    },
    {
      "id": 651,
      "queue_id": 5,
      "caller_id": 124,
      "started_at": "2025-02-24 17:18:40",
      "status": "answered",
      "base_wait_seconds": 21,
      "wait_seconds": 38,
      "abandon_after_seconds": null,
      "agent_id": 19,
      "base_handle_seconds": 246,
      "queue_handle_seconds": 369,
      "handle_seconds": 402,
      "resolved_first_contact": false
    },
    {
      "id": 652,
      "queue_id": 4,
      "caller_id": 12,
      "started_at": "2025-02-13 17:16:44",
      "status": "answered",
      "base_wait_seconds": 29,
      "wait_seconds": 44,
      "abandon_after_seconds": null,
      "agent_id": 24,
      "base_handle_seconds": 200,
      "queue_handle_seconds": 260,
      "handle_seconds": 265,
      "resolved_first_contact": true
    },
    {
      "id": 653,
      "queue_id": 4,
      "caller_id": 139,
      "started_at": "2025-02-07 17:50:57",
      "status": "answered",
      "base_wait_seconds": 20,
      "wait_seconds": 30,
      "abandon_after_seconds": null,
      "agent_id": 23,
      "base_handle_seconds": 132,
      "queue_handle_seconds": 172,
      "handle_seconds": 179,
      "resolved_first_contact": true
    },
    {
      "id": 654,
      "queue_id": 4,
      "caller_id": 165,
      "started_at": "2025-02-07 10:14:39",
      "status": "answered",
      "base_wait_seconds": 8,
      "wait_seconds": 12,
      "abandon_after_seconds": null,
      "agent_id": 17,
      "base_handle_seconds": 118,
      "queue_handle_seconds": 153,
      "handle_seconds": 144,
      "resolved_first_contact": true
    },
    {
      "id": 655,
      "queue_id": 4,
      "caller_id": 204,
      "started_at": "2025-02-17 15:42:08",
      "status": "answered",
      "base_wait_seconds": 21,
      "wait_seconds": 32,
      "abandon_after_seconds": null,
      "agent_id": 17,
      "base_handle_seconds": 139,
      "queue_handle_seconds": 181,
      "handle_seconds": 170,
      "resolved_first_contact": true
    },
    {
      "id": 656,
      "queue_id": 4,
      "caller_id": 1,
      "started_at": "2025-02-05 16:27:16",
      "status": "answered",
      "base_wait_seconds": 24,
      "wait_seconds": 36,
      "abandon_after_seconds": null,
      "agent_id": 21,
      "base_handle_seconds": 414,
      "queue_handle_seconds": 538,
      "handle_seconds": 549,
      "resolved_first_contact": false
    },
    {
      "id": 657,
      "queue_id": 1,
      "caller_id": 184,
      "started_at": "2025-02-21 16:32:46",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 133,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 658,
      "queue_id": 4,
      "caller_id": 41,
      "started_at": "2025-02-15 13:44:27",
      "status": "answered",
      "base_wait_seconds": 25,
      "wait_seconds": 38,
      "abandon_after_seconds": null,
      "agent_id": 24,
      "base_handle_seconds": 139,
      "queue_handle_seconds": 181,
      "handle_seconds": 185,
      "resolved_first_contact": true
    },
    {
      "id": 659,
      "queue_id": 4,
      "caller_id": 206,
      "started_at": "2025-02-26 14:54:39",
      "status": "answered",
      "base_wait_seconds": 15,
      "wait_seconds": 23,
      "abandon_after_seconds": null,
      "agent_id": 10,
      "base_handle_seconds": 251,
      "queue_handle_seconds": 326,
      "handle_seconds": 346,
      "resolved_first_contact": true
    },
    {
      "id": 660,
      "queue_id": 2,
      "caller_id": 90,
      "started_at": "2025-02-22 14:40:16",
      "status": "answered",
      "base_wait_seconds": 19,
      "wait_seconds": 17,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 561,
      "queue_handle_seconds": 505,
      "handle_seconds": 485,
      "resolved_first_contact": true
    },
    {
      "id": 661,
      "queue_id": 4,
      "caller_id": 36,
      "started_at": "2025-02-26 09:09:07",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 114,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 662,
      "queue_id": 1,
      "caller_id": 14,
      "started_at": "2025-02-17 16:09:44",
      "status": "answered",
      "base_wait_seconds": 43,
      "wait_seconds": 26,
      "abandon_after_seconds": null,
      "agent_id": 30,
      "base_handle_seconds": 108,
      "queue_handle_seconds": 76,
      "handle_seconds": 74,
      "resolved_first_contact": false
    },
    {
      "id": 663,
      "queue_id": 1,
      "caller_id": 3,
      "started_at": "2025-02-03 14:14:08",
      "status": "answered",
      "base_wait_seconds": 3,
      "wait_seconds": 2,
      "abandon_after_seconds": null,
      "agent_id": 8,
      "base_handle_seconds": 185,
      "queue_handle_seconds": 130,
      "handle_seconds": 144,
      "resolved_first_contact": true
    },
    {
      "id": 664,
      "queue_id": 1,
      "caller_id": 22,
      "started_at": "2025-02-25 08:40:46",
      "status": "answered",
      "base_wait_seconds": 28,
      "wait_seconds": 17,
      "abandon_after_seconds": null,
      "agent_id": 10,
      "base_handle_seconds": 148,
      "queue_handle_seconds": 104,
      "handle_seconds": 110,
      "resolved_first_contact": false
    },
    {
      "id": 665,
      "queue_id": 3,
      "caller_id": 10,
      "started_at": "2025-02-12 14:03:43",
      "status": "answered",
      "base_wait_seconds": 52,
      "wait_seconds": 62,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 330,
      "queue_handle_seconds": 363,
      "handle_seconds": 348,
      "resolved_first_contact": true
    },
    {
      "id": 666,
      "queue_id": 4,
      "caller_id": 113,
      "started_at": "2025-02-27 17:04:45",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 32,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 667,
      "queue_id": 5,
      "caller_id": 83,
      "started_at": "2025-02-24 13:31:09",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 22,
      "abandon_after_seconds": null,
      "agent_id": 20,
      "base_handle_seconds": 164,
      "queue_handle_seconds": 246,
      "handle_seconds": 219,
      "resolved_first_contact": true
    },
    {
      "id": 668,
      "queue_id": 1,
      "caller_id": 9,
      "started_at": "2025-02-28 09:04:32",
      "status": "answered",
      "base_wait_seconds": 15,
      "wait_seconds": 9,
      "abandon_after_seconds": null,
      "agent_id": 28,
      "base_handle_seconds": 185,
      "queue_handle_seconds": 130,
      "handle_seconds": 121,
      "resolved_first_contact": true
    },
    {
      "id": 669,
      "queue_id": 5,
      "caller_id": 118,
      "started_at": "2025-02-10 17:10:36",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 6,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 670,
      "queue_id": 2,
      "caller_id": 1,
      "started_at": "2025-02-10 07:42:10",
      "status": "answered",
      "base_wait_seconds": 35,
      "wait_seconds": 32,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 132,
      "queue_handle_seconds": 119,
      "handle_seconds": 115,
      "resolved_first_contact": true
    },
    {
      "id": 671,
      "queue_id": 3,
      "caller_id": 94,
      "started_at": "2025-02-18 12:04:28",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 155,
      "queue_handle_seconds": 171,
      "handle_seconds": 164,
      "resolved_first_contact": true
    },
    {
      "id": 672,
      "queue_id": 5,
      "caller_id": 46,
      "started_at": "2025-02-03 09:30:08",
      "status": "answered",
      "base_wait_seconds": 8,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 4,
      "base_handle_seconds": 151,
      "queue_handle_seconds": 227,
      "handle_seconds": 218,
      "resolved_first_contact": true
    },
    {
      "id": 673,
      "queue_id": 4,
      "caller_id": 225,
      "started_at": "2025-02-06 16:44:32",
      "status": "answered",
      "base_wait_seconds": 44,
      "wait_seconds": 66,
      "abandon_after_seconds": null,
      "agent_id": 18,
      "base_handle_seconds": 349,
      "queue_handle_seconds": 454,
      "handle_seconds": 477,
      "resolved_first_contact": true
    },
    {
      "id": 674,
      "queue_id": 2,
      "caller_id": 86,
      "started_at": "2025-02-27 15:29:10",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 10,
      "abandon_after_seconds": null,
      "agent_id": 13,
      "base_handle_seconds": 244,
      "queue_handle_seconds": 220,
      "handle_seconds": 231,
      "resolved_first_contact": true
    },
    {
      "id": 675,
      "queue_id": 1,
      "caller_id": 3,
      "started_at": "2025-02-24 15:37:57",
      "status": "answered",
      "base_wait_seconds": 25,
      "wait_seconds": 15,
      "abandon_after_seconds": null,
      "agent_id": 30,
      "base_handle_seconds": 188,
      "queue_handle_seconds": 132,
      "handle_seconds": 128,
      "resolved_first_contact": false
    },
    {
      "id": 676,
      "queue_id": 1,
      "caller_id": 102,
      "started_at": "2025-02-17 15:38:43",
      "status": "answered",
      "base_wait_seconds": 23,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 11,
      "base_handle_seconds": 164,
      "queue_handle_seconds": 115,
      "handle_seconds": 114,
      "resolved_first_contact": false
    },
    {
      "id": 677,
      "queue_id": 1,
      "caller_id": 16,
      "started_at": "2025-02-27 06:47:15",
      "status": "answered",
      "base_wait_seconds": 9,
      "wait_seconds": 5,
      "abandon_after_seconds": null,
      "agent_id": 2,
      "base_handle_seconds": 166,
      "queue_handle_seconds": 116,
      "handle_seconds": 126,
      "resolved_first_contact": true
    },
    {
      "id": 678,
      "queue_id": 1,
      "caller_id": 49,
      "started_at": "2025-02-14 13:16:03",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 6,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 150,
      "queue_handle_seconds": 105,
      "handle_seconds": 102,
      "resolved_first_contact": true
    },
    {
      "id": 679,
      "queue_id": 1,
      "caller_id": 23,
      "started_at": "2025-02-20 10:16:30",
      "status": "answered",
      "base_wait_seconds": 35,
      "wait_seconds": 21,
      "abandon_after_seconds": null,
      "agent_id": 10,
      "base_handle_seconds": 278,
      "queue_handle_seconds": 195,
      "handle_seconds": 207,
      "resolved_first_contact": false
    },
    {
      "id": 680,
      "queue_id": 1,
      "caller_id": 4,
      "started_at": "2025-02-26 09:01:38",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 257,
      "queue_handle_seconds": 180,
      "handle_seconds": 175,
      "resolved_first_contact": false
    },
    {
      "id": 681,
      "queue_id": 3,
      "caller_id": 31,
      "started_at": "2025-02-10 13:17:11",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 11,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 682,
      "queue_id": 4,
      "caller_id": 122,
      "started_at": "2025-02-07 11:00:05",
      "status": "answered",
      "base_wait_seconds": 20,
      "wait_seconds": 30,
      "abandon_after_seconds": null,
      "agent_id": 15,
      "base_handle_seconds": 273,
      "queue_handle_seconds": 355,
      "handle_seconds": 337,
      "resolved_first_contact": true
    },
    {
      "id": 683,
      "queue_id": 1,
      "caller_id": 25,
      "started_at": "2025-02-25 14:05:10",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 4,
      "base_handle_seconds": 195,
      "queue_handle_seconds": 137,
      "handle_seconds": 132,
      "resolved_first_contact": true
    },
    {
      "id": 684,
      "queue_id": 5,
      "caller_id": 162,
      "started_at": "2025-02-03 13:42:41",
      "status": "answered",
      "base_wait_seconds": 5,
      "wait_seconds": 9,
      "abandon_after_seconds": null,
      "agent_id": 11,
      "base_handle_seconds": 290,
      "queue_handle_seconds": 435,
      "handle_seconds": 431,
      "resolved_first_contact": true
    },
    {
      "id": 685,
      "queue_id": 4,
      "caller_id": 36,
      "started_at": "2025-02-24 16:35:32",
      "status": "answered",
      "base_wait_seconds": 32,
      "wait_seconds": 48,
      "abandon_after_seconds": null,
      "agent_id": 13,
      "base_handle_seconds": 187,
      "queue_handle_seconds": 243,
      "handle_seconds": 255,
      "resolved_first_contact": true
    },
    {
      "id": 686,
      "queue_id": 4,
      "caller_id": 8,
      "started_at": "2025-02-20 14:13:57",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 55,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 687,
      "queue_id": 1,
      "caller_id": 1,
      "started_at": "2025-02-21 10:29:03",
      "status": "answered",
      "base_wait_seconds": 45,
      "wait_seconds": 27,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 242,
      "queue_handle_seconds": 169,
      "handle_seconds": 186,
      "resolved_first_contact": true
    },
    {
      "id": 688,
      "queue_id": 4,
      "caller_id": 2,
      "started_at": "2025-02-12 03:28:20",
      "status": "answered",
      "base_wait_seconds": 48,
      "wait_seconds": 72,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 136,
      "queue_handle_seconds": 177,
      "handle_seconds": 186,
      "resolved_first_contact": true
    },
    {
      "id": 689,
      "queue_id": 3,
      "caller_id": 50,
      "started_at": "2025-02-11 09:48:48",
      "status": "answered",
      "base_wait_seconds": 18,
      "wait_seconds": 22,
      "abandon_after_seconds": null,
      "agent_id": 18,
      "base_handle_seconds": 318,
      "queue_handle_seconds": 350,
      "handle_seconds": 368,
      "resolved_first_contact": true
    },
    {
      "id": 690,
      "queue_id": 2,
      "caller_id": 176,
      "started_at": "2025-02-24 14:24:45",
      "status": "answered",
      "base_wait_seconds": 26,
      "wait_seconds": 23,
      "abandon_after_seconds": null,
      "agent_id": 23,
      "base_handle_seconds": 180,
      "queue_handle_seconds": 162,
      "handle_seconds": 168,
      "resolved_first_contact": true
    },
    {
      "id": 691,
      "queue_id": 2,
      "caller_id": 197,
      "started_at": "2025-02-10 12:05:29",
      "status": "answered",
      "base_wait_seconds": 19,
      "wait_seconds": 17,
      "abandon_after_seconds": null,
      "agent_id": 25,
      "base_handle_seconds": 218,
      "queue_handle_seconds": 196,
      "handle_seconds": 208,
      "resolved_first_contact": false
    },
    {
      "id": 692,
      "queue_id": 4,
      "caller_id": 82,
      "started_at": "2025-02-19 10:11:30",
      "status": "answered",
      "base_wait_seconds": 21,
      "wait_seconds": 32,
      "abandon_after_seconds": null,
      "agent_id": 13,
      "base_handle_seconds": 129,
      "queue_handle_seconds": 168,
      "handle_seconds": 176,
      "resolved_first_contact": true
    },
    {
      "id": 693,
      "queue_id": 3,
      "caller_id": 1,
      "started_at": "2025-02-18 11:52:59",
      "status": "answered",
      "base_wait_seconds": 16,
      "wait_seconds": 19,
      "abandon_after_seconds": null,
      "agent_id": 8,
      "base_handle_seconds": 112,
      "queue_handle_seconds": 123,
      "handle_seconds": 137,
      "resolved_first_contact": true
    },
    {
      "id": 694,
      "queue_id": 2,
      "caller_id": 80,
      "started_at": "2025-02-21 17:40:13",
      "status": "answered",
      "base_wait_seconds": 22,
      "wait_seconds": 20,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 124,
      "queue_handle_seconds": 112,
      "handle_seconds": 118,
      "resolved_first_contact": false
    },
    {
      "id": 695,
      "queue_id": 1,
      "caller_id": 124,
      "started_at": "2025-02-05 13:20:10",
      "status": "answered",
      "base_wait_seconds": 70,
      "wait_seconds": 42,
      "abandon_after_seconds": null,
      "agent_id": 2,
      "base_handle_seconds": 131,
      "queue_handle_seconds": 92,
      "handle_seconds": 100,
      "resolved_first_contact": false
    },
    {
      "id": 696,
      "queue_id": 5,
      "caller_id": 10,
      "started_at": "2025-02-24 11:47:35",
      "status": "answered",
      "base_wait_seconds": 27,
      "wait_seconds": 49,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 141,
      "queue_handle_seconds": 212,
      "handle_seconds": 206,
      "resolved_first_contact": true
    },
    {
      "id": 697,
      "queue_id": 3,
      "caller_id": 99,
      "started_at": "2025-02-04 15:36:56",
      "status": "answered",
      "base_wait_seconds": 44,
      "wait_seconds": 53,
      "abandon_after_seconds": null,
      "agent_id": 19,
      "base_handle_seconds": 145,
      "queue_handle_seconds": 160,
      "handle_seconds": 174,
      "resolved_first_contact": true
    },
    {
      "id": 698,
      "queue_id": 2,
      "caller_id": 11,
      "started_at": "2025-02-05 09:44:30",
      "status": "answered",
      "base_wait_seconds": 55,
      "wait_seconds": 50,
      "abandon_after_seconds": null,
      "agent_id": 19,
      "base_handle_seconds": 199,
      "queue_handle_seconds": 179,
      "handle_seconds": 195,
      "resolved_first_contact": true
    },
    {
      "id": 699,
      "queue_id": 4,
      "caller_id": 182,
      "started_at": "2025-02-21 14:52:46",
      "status": "answered",
      "base_wait_seconds": 5,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 243,
      "queue_handle_seconds": 316,
      "handle_seconds": 332,
      "resolved_first_contact": true
    },
    {
      "id": 700,
      "queue_id": 5,
      "caller_id": 9,
      "started_at": "2025-02-17 19:27:18",
      "status": "answered",
      "base_wait_seconds": 7,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 331,
      "queue_handle_seconds": 497,
      "handle_seconds": 522,
      "resolved_first_contact": true
    },
    {
      "id": 701,
      "queue_id": 4,
      "caller_id": 1,
      "started_at": "2025-02-11 10:22:32",
      "status": "answered",
      "base_wait_seconds": 21,
      "wait_seconds": 32,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 216,
      "queue_handle_seconds": 281,
      "handle_seconds": 292,
      "resolved_first_contact": true
    },
    {
      "id": 702,
      "queue_id": 5,
      "caller_id": 60,
      "started_at": "2025-02-14 12:12:23",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 4,
      "base_handle_seconds": 230,
      "queue_handle_seconds": 345,
      "handle_seconds": 331,
      "resolved_first_contact": true
    },
    {
      "id": 703,
      "queue_id": 4,
      "caller_id": 192,
      "started_at": "2025-02-13 16:32:14",
      "status": "answered",
      "base_wait_seconds": 28,
      "wait_seconds": 42,
      "abandon_after_seconds": null,
      "agent_id": 30,
      "base_handle_seconds": 286,
      "queue_handle_seconds": 372,
      "handle_seconds": 361,
      "resolved_first_contact": false
    },
    {
      "id": 704,
      "queue_id": 5,
      "caller_id": 138,
      "started_at": "2025-02-04 13:16:00",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 20,
      "abandon_after_seconds": null,
      "agent_id": 3,
      "base_handle_seconds": 254,
      "queue_handle_seconds": 381,
      "handle_seconds": 453,
      "resolved_first_contact": true
    },
    {
      "id": 705,
      "queue_id": 1,
      "caller_id": 65,
      "started_at": "2025-02-28 08:47:43",
      "status": "answered",
      "base_wait_seconds": 35,
      "wait_seconds": 21,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 190,
      "queue_handle_seconds": 133,
      "handle_seconds": 146,
      "resolved_first_contact": true
    },
    {
      "id": 706,
      "queue_id": 5,
      "caller_id": 68,
      "started_at": "2025-02-11 14:47:14",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 91,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 707,
      "queue_id": 1,
      "caller_id": 11,
      "started_at": "2025-02-14 09:36:50",
      "status": "answered",
      "base_wait_seconds": 3,
      "wait_seconds": 2,
      "abandon_after_seconds": null,
      "agent_id": 10,
      "base_handle_seconds": 151,
      "queue_handle_seconds": 106,
      "handle_seconds": 112,
      "resolved_first_contact": false
    },
    {
      "id": 708,
      "queue_id": 3,
      "caller_id": 161,
      "started_at": "2025-02-20 09:37:53",
      "status": "answered",
      "base_wait_seconds": 8,
      "wait_seconds": 10,
      "abandon_after_seconds": null,
      "agent_id": 4,
      "base_handle_seconds": 165,
      "queue_handle_seconds": 182,
      "handle_seconds": 175,
      "resolved_first_contact": true
    },
    {
      "id": 709,
      "queue_id": 2,
      "caller_id": 191,
      "started_at": "2025-02-19 10:37:16",
      "status": "answered",
      "base_wait_seconds": 34,
      "wait_seconds": 31,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 185,
      "queue_handle_seconds": 167,
      "handle_seconds": 174,
      "resolved_first_contact": true
    },
    {
      "id": 710,
      "queue_id": 4,
      "caller_id": 53,
      "started_at": "2025-02-21 11:25:49",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 20,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 171,
      "queue_handle_seconds": 222,
      "handle_seconds": 244,
      "resolved_first_contact": true
    },
    {
      "id": 711,
      "queue_id": 4,
      "caller_id": 41,
      "started_at": "2025-02-17 16:33:14",
      "status": "answered",
      "base_wait_seconds": 41,
      "wait_seconds": 62,
      "abandon_after_seconds": null,
      "agent_id": 25,
      "base_handle_seconds": 220,
      "queue_handle_seconds": 286,
      "handle_seconds": 303,
      "resolved_first_contact": true
    },
    {
      "id": 712,
      "queue_id": 1,
      "caller_id": 77,
      "started_at": "2025-02-03 14:31:13",
      "status": "answered",
      "base_wait_seconds": 40,
      "wait_seconds": 24,
      "abandon_after_seconds": null,
      "agent_id": 19,
      "base_handle_seconds": 257,
      "queue_handle_seconds": 180,
      "handle_seconds": 196,
      "resolved_first_contact": true
    },
    {
      "id": 713,
      "queue_id": 4,
      "caller_id": 126,
      "started_at": "2025-02-11 10:26:56",
      "status": "answered",
      "base_wait_seconds": 34,
      "wait_seconds": 51,
      "abandon_after_seconds": null,
      "agent_id": 12,
      "base_handle_seconds": 167,
      "queue_handle_seconds": 217,
      "handle_seconds": 210,
      "resolved_first_contact": false
    },
    {
      "id": 714,
      "queue_id": 4,
      "caller_id": 228,
      "started_at": "2025-02-10 11:39:02",
      "status": "answered",
      "base_wait_seconds": 22,
      "wait_seconds": 33,
      "abandon_after_seconds": null,
      "agent_id": 12,
      "base_handle_seconds": 279,
      "queue_handle_seconds": 363,
      "handle_seconds": 352,
      "resolved_first_contact": true
    },
    {
      "id": 715,
      "queue_id": 1,
      "caller_id": 1,
      "started_at": "2025-02-25 19:26:03",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 79,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 716,
      "queue_id": 1,
      "caller_id": 232,
      "started_at": "2025-02-28 15:47:11",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 97,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 717,
      "queue_id": 1,
      "caller_id": 98,
      "started_at": "2025-02-14 12:27:58",
      "status": "answered",
      "base_wait_seconds": 30,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 30,
      "base_handle_seconds": 383,
      "queue_handle_seconds": 268,
      "handle_seconds": 260,
      "resolved_first_contact": true
    },
    {
      "id": 718,
      "queue_id": 4,
      "caller_id": 2,
      "started_at": "2025-02-27 19:04:44",
      "status": "answered",
      "base_wait_seconds": 15,
      "wait_seconds": 23,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 167,
      "queue_handle_seconds": 217,
      "handle_seconds": 210,
      "resolved_first_contact": true
    },
    {
      "id": 719,
      "queue_id": 1,
      "caller_id": 158,
      "started_at": "2025-02-18 17:40:57",
      "status": "answered",
      "base_wait_seconds": 20,
      "wait_seconds": 12,
      "abandon_after_seconds": null,
      "agent_id": 1,
      "base_handle_seconds": 114,
      "queue_handle_seconds": 80,
      "handle_seconds": 81,
      "resolved_first_contact": true
    },
    {
      "id": 720,
      "queue_id": 3,
      "caller_id": 15,
      "started_at": "2025-02-14 15:53:19",
      "status": "answered",
      "base_wait_seconds": 53,
      "wait_seconds": 64,
      "abandon_after_seconds": null,
      "agent_id": 4,
      "base_handle_seconds": 215,
      "queue_handle_seconds": 237,
      "handle_seconds": 228,
      "resolved_first_contact": true
    },
    {
      "id": 721,
      "queue_id": 3,
      "caller_id": 50,
      "started_at": "2025-02-07 15:39:56",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 12,
      "base_handle_seconds": 143,
      "queue_handle_seconds": 157,
      "handle_seconds": 152,
      "resolved_first_contact": true
    },
    {
      "id": 722,
      "queue_id": 4,
      "caller_id": 24,
      "started_at": "2025-02-07 09:06:07",
      "status": "answered",
      "base_wait_seconds": 33,
      "wait_seconds": 50,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 203,
      "queue_handle_seconds": 264,
      "handle_seconds": 256,
      "resolved_first_contact": true
    },
    {
      "id": 723,
      "queue_id": 1,
      "caller_id": 149,
      "started_at": "2025-02-10 14:27:59",
      "status": "answered",
      "base_wait_seconds": 21,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 1,
      "base_handle_seconds": 184,
      "queue_handle_seconds": 129,
      "handle_seconds": 130,
      "resolved_first_contact": true
    },
    {
      "id": 724,
      "queue_id": 2,
      "caller_id": 102,
      "started_at": "2025-02-11 14:14:20",
      "status": "answered",
      "base_wait_seconds": 18,
      "wait_seconds": 16,
      "abandon_after_seconds": null,
      "agent_id": 5,
      "base_handle_seconds": 203,
      "queue_handle_seconds": 183,
      "handle_seconds": 176,
      "resolved_first_contact": true
    },
    {
      "id": 725,
      "queue_id": 4,
      "caller_id": 231,
      "started_at": "2025-02-03 12:06:29",
      "status": "answered",
      "base_wait_seconds": 17,
      "wait_seconds": 26,
      "abandon_after_seconds": null,
      "agent_id": 8,
      "base_handle_seconds": 192,
      "queue_handle_seconds": 250,
      "handle_seconds": 278,
      "resolved_first_contact": true
    },
    {
      "id": 726,
      "queue_id": 2,
      "caller_id": 34,
      "started_at": "2025-02-24 12:07:50",
      "status": "answered",
      "base_wait_seconds": 26,
      "wait_seconds": 23,
      "abandon_after_seconds": null,
      "agent_id": 10,
      "base_handle_seconds": 246,
      "queue_handle_seconds": 221,
      "handle_seconds": 234,
      "resolved_first_contact": false
    },
    {
      "id": 727,
      "queue_id": 2,
      "caller_id": 85,
      "started_at": "2025-02-07 16:32:35",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 32,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 728,
      "queue_id": 2,
      "caller_id": 27,
      "started_at": "2025-02-28 18:41:27",
      "status": "answered",
      "base_wait_seconds": 18,
      "wait_seconds": 16,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 197,
      "queue_handle_seconds": 177,
      "handle_seconds": 172,
      "resolved_first_contact": true
    },
    {
      "id": 729,
      "queue_id": 1,
      "caller_id": 6,
      "started_at": "2025-02-17 14:02:04",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 7,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 121,
      "queue_handle_seconds": 85,
      "handle_seconds": 89,
      "resolved_first_contact": true
    },
    {
      "id": 730,
      "queue_id": 2,
      "caller_id": 22,
      "started_at": "2025-02-21 11:55:08",
      "status": "answered",
      "base_wait_seconds": 28,
      "wait_seconds": 25,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 242,
      "queue_handle_seconds": 218,
      "handle_seconds": 201,
      "resolved_first_contact": true
    },
    {
      "id": 731,
      "queue_id": 3,
      "caller_id": 129,
      "started_at": "2025-02-26 10:55:26",
      "status": "answered",
      "base_wait_seconds": 35,
      "wait_seconds": 42,
      "abandon_after_seconds": null,
      "agent_id": 11,
      "base_handle_seconds": 433,
      "queue_handle_seconds": 476,
      "handle_seconds": 471,
      "resolved_first_contact": true
    },
    {
      "id": 732,
      "queue_id": 4,
      "caller_id": 17,
      "started_at": "2025-02-09 09:22:44",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 15,
      "abandon_after_seconds": null,
      "agent_id": 27,
      "base_handle_seconds": 255,
      "queue_handle_seconds": 332,
      "handle_seconds": 332,
      "resolved_first_contact": false
    },
    {
      "id": 733,
      "queue_id": 4,
      "caller_id": 15,
      "started_at": "2025-02-08 16:56:03",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 18,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 194,
      "queue_handle_seconds": 252,
      "handle_seconds": 265,
      "resolved_first_contact": true
    },
    {
      "id": 734,
      "queue_id": 3,
      "caller_id": 34,
      "started_at": "2025-02-21 17:28:08",
      "status": "answered",
      "base_wait_seconds": 33,
      "wait_seconds": 40,
      "abandon_after_seconds": null,
      "agent_id": 3,
      "base_handle_seconds": 271,
      "queue_handle_seconds": 298,
      "handle_seconds": 355,
      "resolved_first_contact": true
    },
    {
      "id": 735,
      "queue_id": 3,
      "caller_id": 225,
      "started_at": "2025-02-09 09:37:04",
      "status": "answered",
      "base_wait_seconds": 34,
      "wait_seconds": 41,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 224,
      "queue_handle_seconds": 246,
      "handle_seconds": 271,
      "resolved_first_contact": true
    },
    {
      "id": 736,
      "queue_id": 1,
      "caller_id": 198,
      "started_at": "2025-02-14 20:05:11",
      "status": "answered",
      "base_wait_seconds": 16,
      "wait_seconds": 10,
      "abandon_after_seconds": null,
      "agent_id": 10,
      "base_handle_seconds": 421,
      "queue_handle_seconds": 295,
      "handle_seconds": 313,
      "resolved_first_contact": true
    },
    {
      "id": 737,
      "queue_id": 3,
      "caller_id": 29,
      "started_at": "2025-02-04 12:12:17",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 125,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 738,
      "queue_id": 1,
      "caller_id": 92,
      "started_at": "2025-02-03 13:47:08",
      "status": "answered",
      "base_wait_seconds": 24,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 30,
      "base_handle_seconds": 198,
      "queue_handle_seconds": 139,
      "handle_seconds": 135,
      "resolved_first_contact": true
    },
    {
      "id": 739,
      "queue_id": 3,
      "caller_id": 1,
      "started_at": "2025-02-10 10:32:41",
      "status": "answered",
      "base_wait_seconds": 20,
      "wait_seconds": 24,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 139,
      "queue_handle_seconds": 153,
      "handle_seconds": 141,
      "resolved_first_contact": true
    },
    {
      "id": 740,
      "queue_id": 4,
      "caller_id": 4,
      "started_at": "2025-02-13 14:51:25",
      "status": "answered",
      "base_wait_seconds": 31,
      "wait_seconds": 47,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 175,
      "queue_handle_seconds": 228,
      "handle_seconds": 235,
      "resolved_first_contact": false
    },
    {
      "id": 741,
      "queue_id": 4,
      "caller_id": 21,
      "started_at": "2025-02-11 12:32:04",
      "status": "answered",
      "base_wait_seconds": 41,
      "wait_seconds": 62,
      "abandon_after_seconds": null,
      "agent_id": 23,
      "base_handle_seconds": 214,
      "queue_handle_seconds": 278,
      "handle_seconds": 289,
      "resolved_first_contact": true
    },
    {
      "id": 742,
      "queue_id": 3,
      "caller_id": 1,
      "started_at": "2025-02-26 12:42:49",
      "status": "answered",
      "base_wait_seconds": 45,
      "wait_seconds": 54,
      "abandon_after_seconds": null,
      "agent_id": 17,
      "base_handle_seconds": 159,
      "queue_handle_seconds": 175,
      "handle_seconds": 165,
      "resolved_first_contact": true
    },
    {
      "id": 743,
      "queue_id": 2,
      "caller_id": 76,
      "started_at": "2025-02-17 17:53:41",
      "status": "answered",
      "base_wait_seconds": 25,
      "wait_seconds": 23,
      "abandon_after_seconds": null,
      "agent_id": 23,
      "base_handle_seconds": 364,
      "queue_handle_seconds": 328,
      "handle_seconds": 341,
      "resolved_first_contact": false
    },
    {
      "id": 744,
      "queue_id": 1,
      "caller_id": 209,
      "started_at": "2025-02-18 10:01:27",
      "status": "answered",
      "base_wait_seconds": 25,
      "wait_seconds": 15,
      "abandon_after_seconds": null,
      "agent_id": 1,
      "base_handle_seconds": 198,
      "queue_handle_seconds": 139,
      "handle_seconds": 140,
      "resolved_first_contact": true
    },
    {
      "id": 745,
      "queue_id": 3,
      "caller_id": 192,
      "started_at": "2025-02-10 08:30:01",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 12,
      "abandon_after_seconds": null,
      "agent_id": 8,
      "base_handle_seconds": 310,
      "queue_handle_seconds": 341,
      "handle_seconds": 379,
      "resolved_first_contact": false
    },
    {
      "id": 746,
      "queue_id": 1,
      "caller_id": 34,
      "started_at": "2025-02-17 11:28:27",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 4,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 747,
      "queue_id": 4,
      "caller_id": 73,
      "started_at": "2025-02-19 16:21:52",
      "status": "answered",
      "base_wait_seconds": 16,
      "wait_seconds": 24,
      "abandon_after_seconds": null,
      "agent_id": 17,
      "base_handle_seconds": 165,
      "queue_handle_seconds": 215,
      "handle_seconds": 202,
      "resolved_first_contact": true
    },
    {
      "id": 748,
      "queue_id": 1,
      "caller_id": 130,
      "started_at": "2025-02-26 08:00:05",
      "status": "answered",
      "base_wait_seconds": 8,
      "wait_seconds": 5,
      "abandon_after_seconds": null,
      "agent_id": 17,
      "base_handle_seconds": 175,
      "queue_handle_seconds": 122,
      "handle_seconds": 115,
      "resolved_first_contact": true
    },
    {
      "id": 749,
      "queue_id": 4,
      "caller_id": 69,
      "started_at": "2025-02-26 22:50:31",
      "status": "answered",
      "base_wait_seconds": 35,
      "wait_seconds": 53,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 100,
      "queue_handle_seconds": 130,
      "handle_seconds": 120,
      "resolved_first_contact": true
    },
    {
      "id": 750,
      "queue_id": 3,
      "caller_id": 20,
      "started_at": "2025-02-04 11:44:39",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 34,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 751,
      "queue_id": 1,
      "caller_id": 51,
      "started_at": "2025-02-19 15:34:38",
      "status": "answered",
      "base_wait_seconds": 18,
      "wait_seconds": 11,
      "abandon_after_seconds": null,
      "agent_id": 8,
      "base_handle_seconds": 274,
      "queue_handle_seconds": 192,
      "handle_seconds": 213,
      "resolved_first_contact": true
    },
    {
      "id": 752,
      "queue_id": 3,
      "caller_id": 92,
      "started_at": "2025-02-04 12:26:05",
      "status": "answered",
      "base_wait_seconds": 51,
      "wait_seconds": 61,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 320,
      "queue_handle_seconds": 352,
      "handle_seconds": 387,
      "resolved_first_contact": true
    },
    {
      "id": 753,
      "queue_id": 4,
      "caller_id": 93,
      "started_at": "2025-02-14 13:41:36",
      "status": "answered",
      "base_wait_seconds": 21,
      "wait_seconds": 32,
      "abandon_after_seconds": null,
      "agent_id": 15,
      "base_handle_seconds": 176,
      "queue_handle_seconds": 229,
      "handle_seconds": 218,
      "resolved_first_contact": true
    },
    {
      "id": 754,
      "queue_id": 4,
      "caller_id": 174,
      "started_at": "2025-02-23 09:29:46",
      "status": "answered",
      "base_wait_seconds": 22,
      "wait_seconds": 33,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 218,
      "queue_handle_seconds": 283,
      "handle_seconds": 260,
      "resolved_first_contact": false
    },
    {
      "id": 755,
      "queue_id": 4,
      "caller_id": 47,
      "started_at": "2025-02-08 15:45:23",
      "status": "answered",
      "base_wait_seconds": 28,
      "wait_seconds": 42,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 302,
      "queue_handle_seconds": 393,
      "handle_seconds": 432,
      "resolved_first_contact": true
    },
    {
      "id": 756,
      "queue_id": 4,
      "caller_id": 75,
      "started_at": "2025-02-12 16:46:45",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 8,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 757,
      "queue_id": 4,
      "caller_id": 245,
      "started_at": "2025-02-13 09:19:23",
      "status": "answered",
      "base_wait_seconds": 7,
      "wait_seconds": 11,
      "abandon_after_seconds": null,
      "agent_id": 15,
      "base_handle_seconds": 246,
      "queue_handle_seconds": 320,
      "handle_seconds": 304,
      "resolved_first_contact": true
    },
    {
      "id": 758,
      "queue_id": 2,
      "caller_id": 22,
      "started_at": "2025-02-17 22:43:02",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 12,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 229,
      "queue_handle_seconds": 206,
      "handle_seconds": 214,
      "resolved_first_contact": false
    },
    {
      "id": 759,
      "queue_id": 1,
      "caller_id": 1,
      "started_at": "2025-02-21 08:32:45",
      "status": "answered",
      "base_wait_seconds": 17,
      "wait_seconds": 10,
      "abandon_after_seconds": null,
      "agent_id": 17,
      "base_handle_seconds": 333,
      "queue_handle_seconds": 233,
      "handle_seconds": 219,
      "resolved_first_contact": true
    },
    {
      "id": 760,
      "queue_id": 3,
      "caller_id": 56,
      "started_at": "2025-02-25 10:48:48",
      "status": "answered",
      "base_wait_seconds": 52,
      "wait_seconds": 62,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 144,
      "queue_handle_seconds": 158,
      "handle_seconds": 153,
      "resolved_first_contact": false
    },
    {
      "id": 761,
      "queue_id": 5,
      "caller_id": 2,
      "started_at": "2025-02-27 16:40:13",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 71,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 762,
      "queue_id": 5,
      "caller_id": 24,
      "started_at": "2025-02-26 12:25:35",
      "status": "answered",
      "base_wait_seconds": 19,
      "wait_seconds": 34,
      "abandon_after_seconds": null,
      "agent_id": 19,
      "base_handle_seconds": 164,
      "queue_handle_seconds": 246,
      "handle_seconds": 268,
      "resolved_first_contact": true
    },
    {
      "id": 763,
      "queue_id": 4,
      "caller_id": 234,
      "started_at": "2025-02-03 14:46:20",
      "status": "answered",
      "base_wait_seconds": 45,
      "wait_seconds": 68,
      "abandon_after_seconds": null,
      "agent_id": 2,
      "base_handle_seconds": 321,
      "queue_handle_seconds": 417,
      "handle_seconds": 455,
      "resolved_first_contact": false
    },
    {
      "id": 764,
      "queue_id": 1,
      "caller_id": 48,
      "started_at": "2025-02-12 16:04:07",
      "status": "answered",
      "base_wait_seconds": 18,
      "wait_seconds": 11,
      "abandon_after_seconds": null,
      "agent_id": 7,
      "base_handle_seconds": 176,
      "queue_handle_seconds": 123,
      "handle_seconds": 119,
      "resolved_first_contact": false
    },
    {
      "id": 765,
      "queue_id": 4,
      "caller_id": 126,
      "started_at": "2025-02-18 14:13:22",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 29,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 766,
      "queue_id": 3,
      "caller_id": 152,
      "started_at": "2025-02-20 12:33:58",
      "status": "answered",
      "base_wait_seconds": 22,
      "wait_seconds": 26,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 255,
      "queue_handle_seconds": 281,
      "handle_seconds": 309,
      "resolved_first_contact": true
    },
    {
      "id": 767,
      "queue_id": 1,
      "caller_id": 45,
      "started_at": "2025-02-05 08:48:03",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 61,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 768,
      "queue_id": 2,
      "caller_id": 168,
      "started_at": "2025-02-23 16:16:57",
      "status": "answered",
      "base_wait_seconds": 30,
      "wait_seconds": 27,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 407,
      "queue_handle_seconds": 366,
      "handle_seconds": 355,
      "resolved_first_contact": true
    },
    {
      "id": 769,
      "queue_id": 1,
      "caller_id": 33,
      "started_at": "2025-02-19 13:34:50",
      "status": "answered",
      "base_wait_seconds": 15,
      "wait_seconds": 9,
      "abandon_after_seconds": null,
      "agent_id": 27,
      "base_handle_seconds": 118,
      "queue_handle_seconds": 83,
      "handle_seconds": 83,
      "resolved_first_contact": true
    },
    {
      "id": 770,
      "queue_id": 4,
      "caller_id": 191,
      "started_at": "2025-02-25 13:28:49",
      "status": "answered",
      "base_wait_seconds": 6,
      "wait_seconds": 9,
      "abandon_after_seconds": null,
      "agent_id": 4,
      "base_handle_seconds": 162,
      "queue_handle_seconds": 211,
      "handle_seconds": 203,
      "resolved_first_contact": true
    },
    {
      "id": 771,
      "queue_id": 1,
      "caller_id": 7,
      "started_at": "2025-02-27 11:45:56",
      "status": "answered",
      "base_wait_seconds": 13,
      "wait_seconds": 8,
      "abandon_after_seconds": null,
      "agent_id": 25,
      "base_handle_seconds": 149,
      "queue_handle_seconds": 104,
      "handle_seconds": 110,
      "resolved_first_contact": false
    },
    {
      "id": 772,
      "queue_id": 3,
      "caller_id": 200,
      "started_at": "2025-02-20 13:06:37",
      "status": "answered",
      "base_wait_seconds": 5,
      "wait_seconds": 6,
      "abandon_after_seconds": null,
      "agent_id": 15,
      "base_handle_seconds": 273,
      "queue_handle_seconds": 300,
      "handle_seconds": 285,
      "resolved_first_contact": false
    },
    {
      "id": 773,
      "queue_id": 1,
      "caller_id": 129,
      "started_at": "2025-02-13 12:04:27",
      "status": "answered",
      "base_wait_seconds": 12,
      "wait_seconds": 7,
      "abandon_after_seconds": null,
      "agent_id": 27,
      "base_handle_seconds": 224,
      "queue_handle_seconds": 157,
      "handle_seconds": 157,
      "resolved_first_contact": true
    },
    {
      "id": 774,
      "queue_id": 5,
      "caller_id": 228,
      "started_at": "2025-02-15 14:55:54",
      "status": "abandoned",
      "base_wait_seconds": null,
      "wait_seconds": null,
      "abandon_after_seconds": 123,
      "agent_id": null,
      "base_handle_seconds": null,
      "queue_handle_seconds": null,
      "handle_seconds": null,
      "resolved_first_contact": null
    },
    {
      "id": 775,
      "queue_id": 5,
      "caller_id": 30,
      "started_at": "2025-02-20 15:42:10",
      "status": "answered",
      "base_wait_seconds": 40,
      "wait_seconds": 72,
      "abandon_after_seconds": null,
      "agent_id": 12,
      "base_handle_seconds": 349,
      "queue_handle_seconds": 524,
      "handle_seconds": 508,
      "resolved_first_contact": true
    },
    {
      "id": 776,
      "queue_id": 4,
      "caller_id": 31,
      "started_at": "2025-02-03 14:51:16",
      "status": "answered",
      "base_wait_seconds": 14,
      "wait_seconds": 21,
      "abandon_after_seconds": null,
      "agent_id": 1,
      "base_handle_seconds": 303,
      "queue_handle_seconds": 394,
      "handle_seconds": 398,
      "resolved_first_contact": true
    },
    {
      "id": 777,
      "queue_id": 3,
      "caller_id": 17,
      "started_at": "2025-02-12 16:17:52",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 25,
      "base_handle_seconds": 149,
      "queue_handle_seconds": 164,
      "handle_seconds": 174,
      "resolved_first_contact": true
    },
    {
      "id": 778,
      "queue_id": 3,
      "caller_id": 107,
      "started_at": "2025-02-04 17:15:39",
      "status": "answered",
      "base_wait_seconds": 10,
      "wait_seconds": 12,
      "abandon_after_seconds": null,
      "agent_id": 28,
      "base_handle_seconds": 269,
      "queue_handle_seconds": 296,
      "handle_seconds": 275,
      "resolved_first_contact": false
    },
    {
      "id": 779,
      "queue_id": 3,
      "caller_id": 209,
      "started_at": "2025-02-20 12:59:49",
      "status": "answered",
      "base_wait_seconds": 11,
      "wait_seconds": 13,
      "abandon_after_seconds": null,
      "agent_id": 28,
      "base_handle_seconds": 222,
      "queue_handle_seconds": 244,
      "handle_seconds": 227,
      "resolved_first_contact": false
    },
    {
      "id": 780,
      "queue_id": 1,
      "caller_id": 65,
      "started_at": "2025-02-11 15:39:10",
      "status": "answered",
      "base_wait_seconds": 7,
      "wait_seconds": 4,
      "abandon_after_seconds": null,
      "agent_id": 18,
      "base_handle_seconds": 211,
      "queue_handle_seconds": 148,
      "handle_seconds": 155,
      "resolved_first_contact": true
    },
    {
      "id": 781,
      "queue_id": 1,
      "caller_id": 9,
      "started_at": "2025-02-27 14:39:54",
      "status": "answered",
      "base_wait_seconds": 39,
      "wait_seconds": 23,
      "abandon_after_seconds": null,
      "agent_id": 24,
      "base_handle_seconds": 143,
      "queue_handle_seconds": 100,
      "handle_seconds": 102,
      "resolved_first_contact": true
    },
    {
      "id": 782,
      "queue_id": 5,
      "caller_id": 5,
      "started_at": "2025-02-09 16:53:16",
      "status": "answered",
      "base_wait_seconds": 27,
      "wait_seconds": 49,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 195,
      "queue_handle_seconds": 293,
      "handle_seconds": 322,
      "resolved_first_contact": true
    },
    {
      "id": 783,
      "queue_id": 1,
      "caller_id": 6,
      "started_at": "2025-02-05 13:24:44",
      "status": "answered",
      "base_wait_seconds": 58,
      "wait_seconds": 35,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 253,
      "queue_handle_seconds": 177,
      "handle_seconds": 186,
      "resolved_first_contact": true
    },
    {
      "id": 784,
      "queue_id": 1,
      "caller_id": 30,
      "started_at": "2025-02-26 12:41:56",
      "status": "answered",
      "base_wait_seconds": 42,
      "wait_seconds": 25,
      "abandon_after_seconds": null,
      "agent_id": 14,
      "base_handle_seconds": 115,
      "queue_handle_seconds": 81,
      "handle_seconds": 85,
      "resolved_first_contact": true
    },
    {
      "id": 785,
      "queue_id": 4,
      "caller_id": 78,
      "started_at": "2025-02-04 20:20:45",
      "status": "answered",
      "base_wait_seconds": 45,
      "wait_seconds": 68,
      "abandon_after_seconds": null,
      "agent_id": 26,
      "base_handle_seconds": 222,
      "queue_handle_seconds": 289,
      "handle_seconds": 318,
      "resolved_first_contact": true
    },
    {
      "id": 786,
      "queue_id": 2,
      "caller_id": 140,
      "started_at": "2025-02-25 18:33:15",
      "status": "answered",
      "base_wait_seconds": 31,
      "wait_seconds": 28,
      "abandon_after_seconds": null,
      "agent_id": 28,
      "base_handle_seconds": 291,
      "queue_handle_seconds": 262,
      "handle_seconds": 244,
      "resolved_first_contact": true
    },
    {
      "id": 787,
      "queue_id": 5,
      "caller_id": 25,
      "started_at": "2025-02-05 11:40:21",
      "status": "answered",
      "base_wait_seconds": 24,
      "wait_seconds": 43,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 250,
      "queue_handle_seconds": 375,
      "handle_seconds": 386,
      "resolved_first_contact": true
    },
    {
      "id": 788,
      "queue_id": 1,
      "caller_id": 22,
      "started_at": "2025-02-13 13:42:49",
      "status": "answered",
      "base_wait_seconds": 9,
      "wait_seconds": 5,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 121,
      "queue_handle_seconds": 85,
      "handle_seconds": 82,
      "resolved_first_contact": false
    },
    {
      "id": 789,
      "queue_id": 3,
      "caller_id": 19,
      "started_at": "2025-02-04 13:26:35",
      "status": "answered",
      "base_wait_seconds": 20,
      "wait_seconds": 24,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 168,
      "queue_handle_seconds": 185,
      "handle_seconds": 204,
      "resolved_first_contact": true
    },
    {
      "id": 790,
      "queue_id": 3,
      "caller_id": 66,
      "started_at": "2025-02-25 11:26:11",
      "status": "answered",
      "base_wait_seconds": 25,
      "wait_seconds": 30,
      "abandon_after_seconds": null,
      "agent_id": 29,
      "base_handle_seconds": 112,
      "queue_handle_seconds": 123,
      "handle_seconds": 113,
      "resolved_first_contact": true
    },
    {
      "id": 791,
      "queue_id": 2,
      "caller_id": 31,
      "started_at": "2025-02-26 13:04:56",
      "status": "answered",
      "base_wait_seconds": 5,
      "wait_seconds": 5,
      "abandon_after_seconds": null,
      "agent_id": 9,
      "base_handle_seconds": 235,
      "queue_handle_seconds": 212,
      "handle_seconds": 220,
      "resolved_first_contact": true
    },
    {
      "id": 792,
      "queue_id": 2,
      "caller_id": 1,
      "started_at": "2025-02-15 16:17:14",
      "status": "answered",
      "base_wait_seconds": 50,
      "wait_seconds": 45,
      "abandon_after_seconds": null,
      "agent_id": 22,
      "base_handle_seconds": 167,
      "queue_handle_seconds": 150,
      "handle_seconds": 155,
      "resolved_first_contact": true
    },
    {
      "id": 793,
      "queue_id": 4,
      "caller_id": 208,
      "started_at": "2025-02-19 08:55:25",
      "status": "answered",
      "base_wait_seconds": 9,
      "wait_seconds": 14,
      "abandon_after_seconds": null,
      "agent_id": 28,
      "base_handle_seconds": 128,
      "queue_handle_seconds": 166,
      "handle_seconds": 154,
      "resolved_first_contact": true
    },
    {
      "id": 794,
      "queue_id": 3,
      "caller_id": 156,
      "started_at": "2025-02-10 13:48:39",
      "status": "answered",
      "base_wait_seconds": 21,
      "wait_seconds": 25,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 161,
      "queue_handle_seconds": 177,
      "handle_seconds": 195,
      "resolved_first_contact": false
    },
    {
      "id": 795,
      "queue_id": 5,
      "caller_id": 34,
      "started_at": "2025-02-04 17:13:26",
      "status": "answered",
      "base_wait_seconds": 27,
      "wait_seconds": 49,
      "abandon_after_seconds": null,
      "agent_id": 24,
      "base_handle_seconds": 245,
      "queue_handle_seconds": 368,
      "handle_seconds": 375,
      "resolved_first_contact": true
    },
    {
      "id": 796,
      "queue_id": 1,
      "caller_id": 13,
      "started_at": "2025-02-05 17:56:19",
      "status": "answered",
      "base_wait_seconds": 38,
      "wait_seconds": 23,
      "abandon_after_seconds": null,
      "agent_id": 6,
      "base_handle_seconds": 336,
      "queue_handle_seconds": 235,
      "handle_seconds": 259,
      "resolved_first_contact": true
    },
    {
      "id": 797,
      "queue_id": 5,
      "caller_id": 2,
      "started_at": "2025-02-17 18:48:33",
      "status": "answered",
      "base_wait_seconds": 22,
      "wait_seconds": 40,
      "abandon_after_seconds": null,
      "agent_id": 21,
      "base_handle_seconds": 216,
      "queue_handle_seconds": 324,
      "handle_seconds": 330,
      "resolved_first_contact": true
    },
    {
      "id": 798,
      "queue_id": 4,
      "caller_id": 45,
      "started_at": "2025-02-18 14:38:27",
      "status": "answered",
      "base_wait_seconds": 18,
      "wait_seconds": 27,
      "abandon_after_seconds": null,
      "agent_id": 12,
      "base_handle_seconds": 163,
      "queue_handle_seconds": 212,
      "handle_seconds": 206,
      "resolved_first_contact": true
    },
    {
      "id": 799,
      "queue_id": 2,
      "caller_id": 37,
      "started_at": "2025-02-18 08:33:33",
      "status": "answered",
      "base_wait_seconds": 39,
      "wait_seconds": 35,
      "abandon_after_seconds": null,
      "agent_id": 16,
      "base_handle_seconds": 149,
      "queue_handle_seconds": 134,
      "handle_seconds": 130,
      "resolved_first_contact": true
    },
    {
      "id": 800,
      "queue_id": 2,
      "caller_id": 20,
      "started_at": "2025-02-09 10:47:21",
      "status": "answered",
      "base_wait_seconds": 33,
      "wait_seconds": 30,
      "abandon_after_seconds": null,
      "agent_id": 1,
      "base_handle_seconds": 311,
      "queue_handle_seconds": 280,
      "handle_seconds": 283,
      "resolved_first_contact": true
    }
  ]
}