{
  "diseases": [
    {
      "id": 1,
      "name": "hepatitis arthritis",
      "common_symptoms": "The delivery was reopened after a duplicate check.",
      "is_rare": false
    },
    {
      "id": 2,
      "name": "autism",
      "common_symptoms": "The reviewer reported an incomplete issue; the record was cancelled.",
      "is_rare": false
    },
    {
      "id": 3,
      "name": "hypertension pneumonia",
      "common_symptoms": "The request was replaced following a duplicate review.",
      "is_rare": false
    },
    {
      "id": 4,
      "name": "hepatitis eczema anemia",
      "common_symptoms": "A duplicate follow-up: the booking was processed.",
      "is_rare": false
    },
    {
      "id": 5,
      "name": "diabetes depression",
      "common_symptoms": "The payment was replaced — automatic case, no further action.",
      "is_rare": false
    },
    {
      "id": 6,
      "name": "depression",
      "common_symptoms": "The session was cancelled after a manual check.",
      "is_rare": false
    },
    {
      "id": 7,
      "name": "schizophrenia Parkinson depression",
      "common_symptoms": "The customer asked for a change and the item was reviewed.",
      "is_rare": false
    },
    {
      "id": 8,
      "name": "arthritis",
      "common_symptoms": "An automatic follow-up: the invoice was cancelled.",
      "is_rare": false
    },
    {
      "id": 9,
      "name": "anemia",
      "common_symptoms": "A repeat refund was confirmed the same day.",
      "is_rare": false
    },
    {
      "id": 10,
      "name": "eczema diabetes",
      "common_symptoms": "Flagged as minor. The team processed the request.",
      "is_rare": false
    },
    {
      "id": 11,
      "name": "anemia migraine hypertension",
      "common_symptoms": "The invoice was reviewed — incomplete case, no further action.",
      "is_rare": false
    },
    {
      "id": 12,
      "name": "autism psoriasis bipolar",
      "common_symptoms": "No response from an operator, so the account was updated.",
      "is_rare": true
    },
    {
      "id": 13,
      "name": "psoriasis pneumonia eczema",
      "common_symptoms": "An operator confirmed the details and the ticket was cancelled.",
      "is_rare": false
    },
    {
      "id": 14,
      "name": "cystic",
      "common_symptoms": "A routine invoice was processed the same day.",
      "is_rare": false
    },
    {
      "id": 15,
      "name": "bipolar",
      "common_symptoms": "An unusual follow-up: the order was updated.",
      "is_rare": false
    },
    {
      "id": 16,
      "name": "asthma bipolar eczema",
      "common_symptoms": "The team reported a manual issue; the payment was confirmed.",
      "is_rare": true
    },
    {
      "id": 17,
      "name": "bipolar pneumonia Parkinson",
      "common_symptoms": "The appointment was completed following an urgent review.",
      "is_rare": false
    },
    {
      "id": 18,
      "name": "fibrosis hypertension anemia",
      "common_symptoms": "The ticket was escalated following a repeat review.",
      "is_rare": false
    },
    {
      "id": 19,
      "name": "cystic diabetes influenza",
      "common_symptoms": "Flagged as incomplete. The team cancelled the claim.",
      "is_rare": false
    },
    {
      "id": 20,
      "name": "pneumonia arthritis cancer",
      "common_symptoms": "An automatic order was refunded the same day.",
      "is_rare": false
    },
    {
      "id": 21,
      "name": "depression fibrosis",
      "common_symptoms": "An incomplete report was escalated the same day.",
      "is_rare": false
    },
    {
      "id": 22,
      "name": "influenza",
      "common_symptoms": "The refund was reviewed after an urgent check.",
      "is_rare": false
    },
    {
      "id": 23,
      "name": "diabetes arthritis migraine",
      "common_symptoms": "The transfer was approved after a minor check.",
      "is_rare": false
    },
    {
      "id": 24,
      "name": "psoriasis migraine hepatitis",
      "common_symptoms": "The record was closed — incomplete case, no further action.",
      "is_rare": false
    },
    {
      "id": 25,
      "name": "influenza hepatitis autism",
      "common_symptoms": "The payment was delayed after a repeat check.",
      "is_rare": false
    },
    {
      "id": 26,
      "name": "pneumonia diabetes asthma",
      "common_symptoms": "A minor follow-up: the session was cancelled.",
      "is_rare": true
    },
    {
      "id": 27,
      "name": "bipolar",
      "common_symptoms": "The transfer was replaced — minor case, no further action.",
      "is_rare": false
    },
    {
      "id": 28,
      "name": "diabetes hypertension",
      "common_symptoms": "An unusual ticket was rescheduled the same day.",
      "is_rare": false
    },
    {
      "id": 29,
      "name": "depression",
      "common_symptoms": "An operator reported a manual issue; the invoice was confirmed.",
      "is_rare": true
    },
    {
      "id": 30,
      "name": "diabetes",
      "common_symptoms": "Flagged as routine. The team processed the transfer.",
      "is_rare": false
    },
    {
      "id": 31,
      "name": "depression anemia cystic",
      "common_symptoms": "No response from the reviewer, so the report was refunded.",
      "is_rare": false
    },
    {
      "id": 32,
      "name": "migraine",
      "common_symptoms": "No response from support, so the session was rescheduled.",
      "is_rare": false
    },
    {
      "id": 33,
      "name": "cancer arthritis eczema",
      "common_symptoms": "No response from the supplier, so the document was escalated.",
      "is_rare": false
    },
    {
      "id": 34,
      "name": "cystic",
      "common_symptoms": "The customer reported a minor issue; the request was rejected.",
      "is_rare": false
    },
    {
      "id": 35,
      "name": "diabetes hypertension",
      "common_symptoms": "No response from an operator, so the appointment was delayed.",
      "is_rare": false
    },
    {
      "id": 36,
      "name": "eczema",
      "common_symptoms": "The order was cancelled — manual case, no further action.",
      "is_rare": false
    },
    {
      "id": 37,
      "name": "cystic",
      "common_symptoms": "Flagged as manual. The customer resolved the account.",
      "is_rare": false
    },
    {
      "id": 38,
      "name": "schizophrenia hypertension",
      "common_symptoms": "Support asked for a change and the booking was processed.",
      "is_rare": false
    },
    {
      "id": 39,
      "name": "schizophrenia",
      "common_symptoms": "No response from the reviewer, so the payment was cancelled.",
      "is_rare": false
    },
    {
      "id": 40,
      "name": "hepatitis",
      "common_symptoms": "The reviewer asked for a change and the document was reopened.",
      "is_rare": false
    },
    {
      "id": 41,
      "name": "influenza fibrosis eczema",
      "common_symptoms": "The courier reported a repeat issue; the invoice was reopened.",
      "is_rare": false
    },
    {
      "id": 42,
      "name": "autism influenza",
      "common_symptoms": "The request was rejected following an urgent review.",
      "is_rare": false
    },
    {
      "id": 43,
      "name": "eczema cystic",
      "common_symptoms": "The reviewer reported a standard issue; the report was cancelled.",
      "is_rare": false
    },
    {
      "id": 44,
      "name": "hypertension asthma",
      "common_symptoms": "Flagged as duplicate. The team confirmed the payment.",
      "is_rare": false
    },
    {
      "id": 45,
      "name": "anemia fibrosis cystic",
      "common_symptoms": "The report was updated following a late review.",
      "is_rare": false
    },
    {
      "id": 46,
      "name": "pneumonia migraine",
      "common_symptoms": "The payment was rescheduled following an unusual review.",
      "is_rare": false
    },
    {
      "id": 47,
      "name": "pneumonia bipolar",
      "common_symptoms": "The invoice was refunded following an automatic review.",
      "is_rare": false
    },
    {
      "id": 48,
      "name": "asthma",
      "common_symptoms": "The supplier confirmed the details and the document was escalated.",
      "is_rare": false
    },
    {
      "id": 49,
      "name": "bipolar depression eczema",
      "common_symptoms": "The reviewer asked for a change and the delivery was rescheduled.",
      "is_rare": false
    },
    {
      "id": 50,
      "name": "schizophrenia arthritis",
      "common_symptoms": "A late claim was replaced the same day.",
      "is_rare": false
    },
    {
      "id": 51,
      "name": "tuberculosis eczema",
      "common_symptoms": "The delivery was updated following an incomplete review.",
      "is_rare": false
    },
    {
      "id": 52,
      "name": "schizophrenia hepatitis",
      "common_symptoms": "A manual follow-up: the ticket was closed.",
      "is_rare": false
    },
    {
      "id": 53,
      "name": "schizophrenia",
      "common_symptoms": "No response from the customer, so the delivery was rescheduled.",
      "is_rare": false
    },
    {
      "id": 54,
      "name": "psoriasis",
      "common_symptoms": "No response from the team, so the claim was approved.",
      "is_rare": false
    },
    {
      "id": 55,
      "name": "autism",
      "common_symptoms": "The item was approved — minor case, no further action.",
      "is_rare": false
    },
    {
      "id": 56,
      "name": "pneumonia",
      "common_symptoms": "No response from support, so the document was completed.",
      "is_rare": false
    },
    {
      "id": 57,
      "name": "schizophrenia",
      "common_symptoms": "Flagged as minor. An operator approved the record.",
      "is_rare": false
    },
    {
      "id": 58,
      "name": "bipolar depression migraine",
      "common_symptoms": "Flagged as late. The customer confirmed the document.",
      "is_rare": false
    },
    {
      "id": 59,
      "name": "cancer schizophrenia",
      "common_symptoms": "The record was resolved after a repeat check.",
      "is_rare": true
    },
    {
      "id": 60,
      "name": "cystic anemia tuberculosis",
      "common_symptoms": "A minor follow-up: the claim was delayed.",
      "is_rare": false
    },
    {
      "id": 61,
      "name": "hepatitis",
      "common_symptoms": "An unusual claim was escalated the same day.",
      "is_rare": false
    },
    {
      "id": 62,
      "name": "pneumonia anemia hepatitis",
      "common_symptoms": "No response from support, so the request was rescheduled.",
      "is_rare": false
    },
    {
      "id": 63,
      "name": "hypertension",
      "common_symptoms": "An automatic appointment was delayed the same day.",
      "is_rare": false
    },
    {
      "id": 64,
      "name": "arthritis cystic",
      "common_symptoms": "The delivery was cancelled — routine case, no further action.",
      "is_rare": false
    },
    {
      "id": 65,
      "name": "asthma",
      "common_symptoms": "No response from an operator, so the report was replaced.",
      "is_rare": false
    },
    {
      "id": 66,
      "name": "eczema",
      "common_symptoms": "An unusual follow-up: the claim was reopened.",
      "is_rare": false
    },
    {
      "id": 67,
      "name": "migraine",
      "common_symptoms": "The session was replaced following a late review.",
      "is_rare": false
    },
    {
      "id": 68,
      "name": "hypertension",
      "common_symptoms": "The account was rejected following an urgent review.",
      "is_rare": true
    },
    {
      "id": 69,
      "name": "Parkinson migraine cystic",
      "common_symptoms": "The document was closed — late case, no further action.",
      "is_rare": false
    },
    {
      "id": 70,
      "name": "schizophrenia anemia cancer",
      "common_symptoms": "The transfer was reopened after a late check.",
      "is_rare": false
    },
    {
      "id": 71,
      "name": "schizophrenia fibrosis",
      "common_symptoms": "No response from the customer, so the transfer was cancelled.",
      "is_rare": false
    },
    {
      "id": 72,
      "name": "hypertension arthritis",
      "common_symptoms": "A partial follow-up: the item was approved.",
      "is_rare": false
    },
    {
      "id": 73,
      "name": "migraine",
      "common_symptoms": "The reviewer asked for a change and the delivery was approved.",
      "is_rare": true
    },
    {
      "id": 74,
      "name": "depression cystic",
      "common_symptoms": "A duplicate appointment was escalated the same day.",
      "is_rare": false
    },
    {
      "id": 75,
      "name": "schizophrenia autism hypertension",
      "common_symptoms": "The reviewer reported an automatic issue; the claim was processed.",
      "is_rare": false
    },
    {
      "id": 76,
      "name": "influenza eczema bipolar",
      "common_symptoms": "The transfer was escalated following an automatic review.",
      "is_rare": true
    },
    {
      "id": 77,
      "name": "cystic hepatitis fibrosis",
      "common_symptoms": "No response from support, so the report was replaced.",
      "is_rare": false
    },
    {
      "id": 78,
      "name": "hypertension",
      "common_symptoms": "No response from an operator, so the account was rejected.",
      "is_rare": true
    },
    {
      "id": 79,
      "name": "Parkinson anemia asthma",
      "common_symptoms": "Flagged as manual. Support delayed the order.",
      "is_rare": false
    },
    {
      "id": 80,
      "name": "diabetes cancer pneumonia",
      "common_symptoms": "Support reported an unusual issue; the ticket was delayed.",
      "is_rare": true
    },
    {
      "id": 81,
      "name": "psoriasis arthritis hypertension",
      "common_symptoms": "A late follow-up: the record was closed.",
      "is_rare": false
    },
    {
      "id": 82,
      "name": "Parkinson schizophrenia",
      "common_symptoms": "The request was approved after an unusual check.",
      "is_rare": false
    },
    {
      "id": 83,
      "name": "Parkinson",
      "common_symptoms": "A minor report was replaced the same day.",
      "is_rare": false
    },
    {
      "id": 84,
      "name": "hypertension",
      "common_symptoms": "A partial follow-up: the refund was completed.",
      "is_rare": false
    },
    {
      "id": 85,
      "name": "tuberculosis cancer eczema",
      "common_symptoms": "Flagged as minor. An operator confirmed the delivery.",
      "is_rare": false
    },
    {
      "id": 86,
      "name": "hepatitis",
      "common_symptoms": "Flagged as urgent. Support reviewed the item.",
      "is_rare": false
    },
    {
      "id": 87,
      "name": "fibrosis depression",
      "common_symptoms": "A repeat payment was refunded the same day.",
      "is_rare": false
    },
    {
      "id": 88,
      "name": "Parkinson schizophrenia",
      "common_symptoms": "A standard follow-up: the document was refunded.",
      "is_rare": false
    },
    {
      "id": 89,
      "name": "autism diabetes",
      "common_symptoms": "No response from the team, so the payment was reviewed.",
      "is_rare": false
    },
    {
      "id": 90,
      "name": "diabetes fibrosis anemia",
      "common_symptoms": "The claim was reopened after a routine check.",
      "is_rare": false
    },
    {
      "id": 91,
      "name": "hypertension diabetes tuberculosis",
      "common_symptoms": "The transfer was updated following an urgent review.",
      "is_rare": false
    },
    {
      "id": 92,
      "name": "bipolar depression cystic",
      "common_symptoms": "Flagged as urgent. Support rescheduled the payment.",
      "is_rare": false
    },
    {
      "id": 93,
      "name": "psoriasis cystic bipolar",
      "common_symptoms": "The document was replaced following a duplicate review.",
      "is_rare": false
    },
    {
      "id": 94,
      "name": "anemia cancer influenza",
      "common_symptoms": "The team asked for a change and the delivery was processed.",
      "is_rare": false
    },
    {
      "id": 95,
      "name": "tuberculosis",
      "common_symptoms": "A routine payment was processed the same day.",
      "is_rare": false
    },
    {
      "id": 96,
      "name": "eczema",
      "common_symptoms": "The account was rejected — minor case, no further action.",
      "is_rare": false
    },
    {
      "id": 97,
      "name": "pneumonia",
      "common_symptoms": "No response from the team, so the payment was resolved.",
      "is_rare": false
    },
    {
      "id": 98,
      "name": "Parkinson asthma",
      "common_symptoms": "Support confirmed the details and the payment was confirmed.",
      "is_rare": false
    },
    {
      "id": 99,
      "name": "arthritis migraine",
      "common_symptoms": "The request was processed — late case, no further action.",
      "is_rare": false
    },
    {
      "id": 100,
      "name": "pneumonia tuberculosis cystic",
      "common_symptoms": "No response from support, so the shipment was delayed.",
      "is_rare": false
    }
  ],
  "patients": [
    {
      "id": 1,
      "age": 46,
      "gender": "male",
      "location": "Cairo"
    },
    {
      "id": 2,
      "age": 85,
      "gender": "male",
      "location": "Copenhagen"
    },
    {
      "id": 3,
      "age": 53,
      "gender": "male",
      "location": "Lyon"
    },
    {
      "id": 4,
      "age": 62,
      "gender": "male",
      "location": "San Diego"
    },
    {
      "id": 5,
      "age": 90,
      "gender": "male",
      "location": "Melbourne"
    },
    {
      "id": 6,
      "age": 80,
      "gender": "male",
      "location": "Denver"
    },
    {
      "id": 7,
      "age": 50,
      "gender": "female",
      "location": "Oslo"
    },
    {
      "id": 8,
      "age": 74,
      "gender": "male",
      "location": "Sydney"
    },
    {
      "id": 9,
      "age": 79,
      "gender": "male",
      "location": "Delhi"
    },
    {
      "id": 10,
      "age": 60,
      "gender": "other",
      "location": "Delhi"
    },
    {
      "id": 11,
      "age": 72,
      "gender": "female",
      "location": "Tokyo"
    },
    {
      "id": 12,
      "age": 54,
      "gender": "male",
      "location": "Dublin"
    },
    {
      "id": 13,
      "age": 36,
      "gender": "female",
      "location": "Brussels"
    },
    {
      "id": 14,
      "age": 61,
      "gender": "male",
      "location": "Taipei"
    },
    {
      "id": 15,
      "age": 70,
      "gender": "female",
      "location": "Paris"
    },
    {
      "id": 16,
      "age": 29,
      "gender": "male",
      "location": "Auckland"
    },
    {
      "id": 17,
      "age": 43,
      "gender": "male",
      "location": "Bucharest"
    },
    {
      "id": 18,
      "age": 39,
      "gender": "male",
      "location": "Ankara"
    },
    {
      "id": 19,
      "age": 56,
      "gender": "female",
      "location": "Sao Paulo"
    },
    {
      "id": 20,
      "age": 67,
      "gender": "male",
      "location": "Lagos"
    },
    {
      "id": 21,
      "age": 38,
      "gender": "male",
      "location": "Mumbai"
    },
    {
      "id": 22,
      "age": 80,
      "gender": "male",
      "location": "Edinburgh"
    },
    {
      "id": 23,
      "age": 63,
      "gender": "male",
      "location": "Copenhagen"
    },
    {
      "id": 24,
      "age": 60,
      "gender": "male",
      "location": "Singapore"
    },
    {
      "id": 25,
      "age": 63,
      "gender": "male",
      "location": "Istanbul"
    },
    {
      "id": 26,
      "age": 58,
      "gender": "male",
      "location": "Delhi"
    },
    {
      "id": 27,
      "age": 85,
      "gender": "female",
      "location": "Paris"
    },
    {
      "id": 28,
      "age": 58,
      "gender": "female",
      "location": "Milan"
    },
    {
      "id": 29,
      "age": 55,
      "gender": "other",
      "location": "Denver"
    },
    {
      "id": 30,
      "age": 32,
      "gender": "male",
      "location": "Helsinki"
    },
    {
      "id": 31,
      "age": 86,
      "gender": "other",
      "location": "Mexico City"
    },
    {
      "id": 32,
      "age": 33,
      "gender": "male",
      "location": "Tokyo"
    },
    {
      "id": 33,
      "age": 53,
      "gender": "female",
      "location": "Melbourne"
    },
    {
      "id": 34,
      "age": 45,
      "gender": "male",
      "location": "Kyoto"
    },
    {
      "id": 35,
      "age": 60,
      "gender": "female",
      "location": "Munich"
    },
    {
      "id": 36,
      "age": 48,
      "gender": "male",
      "location": "Manila"
    },
    {
      "id": 37,
      "age": 16,
      "gender": "male",
      "location": "Brussels"
    },
    {
      "id": 38,
      "age": 66,
      "gender": "female",
      "location": "Sao Paulo"
    },
    {
      "id": 39,
      "age": 88,
      "gender": "male",
      "location": "Oslo"
    },
    {
      "id": 40,
      "age": 100,
      "gender": "female",
      "location": "Montreal"
    },
    {
      "id": 41,
      "age": 59,
      "gender": "male",
      "location": "Helsinki"
    },
    {
      "id": 42,
      "age": 37,
      "gender": "female",
      "location": "Helsinki"
    },
    {
      "id": 43,
      "age": 83,
      "gender": "male",
      "location": "Delhi"
    },
    {
      "id": 44,
      "age": 61,
      "gender": "female",
      "location": "Lagos"
    },
    {
      "id": 45,
      "age": 73,
      "gender": "male",
      "location": "Bucharest"
    },
    {
      "id": 46,
      "age": 57,
      "gender": "female",
      "location": "Brussels"
    },
    {
      "id": 47,
      "age": 48,
      "gender": "female",
      "location": "Austin"
    },
    {
      "id": 48,
      "age": 53,
      "gender": "female",
      "location": "Manila"
    },
    {
      "id": 49,
      "age": 44,
      "gender": "male",
      "location": "Athens"
    },
    {
      "id": 50,
      "age": 61,
      "gender": "male",
      "location": "Seoul"
    },
    {
      "id": 51,
      "age": 33,
      "gender": "female",
      "location": "Milan"
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      "timestamp": "2023-04-25 14:14:26",
      "response_time_seconds": 203,
      "sentiment_score": 0.07
    },
    {
      "id": 21,
      "patient_id": 10,
      "message": "The supplier reported a late issue; the record was reopened.",
      "timestamp": "2023-06-17 11:25:53",
      "response_time_seconds": 165,
      "sentiment_score": -0.24
    },
    {
      "id": 22,
      "patient_id": 159,
      "message": "Flagged as routine. The customer closed the item.",
      "timestamp": "2023-01-25 09:32:01",
      "response_time_seconds": 126,
      "sentiment_score": -0.18
    },
    {
      "id": 23,
      "patient_id": 182,
      "message": "Flagged as manual. The team rejected the document.",
      "timestamp": "2022-10-23 17:10:06",
      "response_time_seconds": 102,
      "sentiment_score": 0.71
    },
    {
      "id": 24,
      "patient_id": 117,
      "message": "A minor follow-up: the invoice was rejected.",
      "timestamp": "2023-05-25 08:07:11",
      "response_time_seconds": 182,
      "sentiment_score": 0.36
    },
    {
      "id": 25,
      "patient_id": 71,
      "message": "No response from the courier, so the session was updated.",
      "timestamp": "2023-03-09 10:33:13",
      "response_time_seconds": 108,
      "sentiment_score": -0.04
    },
    {
      "id": 26,
      "patient_id": 106,
      "message": "The record was closed — urgent case, no further action.",
      "timestamp": "2023-06-12 08:56:51",
      "response_time_seconds": 175,
      "sentiment_score": 0
    },
    {
      "id": 27,
      "patient_id": 107,
      "message": "The supplier reported a partial issue; the request was updated.",
      "timestamp": "2023-05-14 09:59:32",
      "response_time_seconds": 110,
      "sentiment_score": 0.29
    },
    {
      "id": 28,
      "patient_id": 17,
      "message": "The customer asked for a change and the order was escalated.",
      "timestamp": "2022-12-15 16:30:54",
      "response_time_seconds": 190,
      "sentiment_score": -0.16
    },
    {
      "id": 29,
      "patient_id": 113,
      "message": "No response from the account owner, so the claim was approved.",
      "timestamp": "2023-11-02 21:06:35",
      "response_time_seconds": 112,
      "sentiment_score": 0.56
    },
    {
      "id": 30,
      "patient_id": 47,
      "message": null,
      "timestamp": "2023-11-05 15:00:35",
      "response_time_seconds": 132,
      "sentiment_score": -0.68
    },
    {
      "id": 31,
      "patient_id": 108,
      "message": "The request was rejected — standard case, no further action.",
      "timestamp": "2023-08-31 01:44:45",
      "response_time_seconds": 132,
      "sentiment_score": 0.33
    },
    {
      "id": 32,
      "patient_id": 142,
      "message": "The ticket was rescheduled — minor case, no further action.",
      "timestamp": "2023-11-27 15:39:36",
      "response_time_seconds": 222,
      "sentiment_score": 0.19
    },
    {
      "id": 33,
      "patient_id": 142,
      "message": "The reviewer confirmed the details and the invoice was reviewed.",
      "timestamp": "2023-09-07 22:57:39",
      "response_time_seconds": 110,
      "sentiment_score": -0.41
    },
    {
      "id": 34,
      "patient_id": 100,
      "message": "The invoice was cancelled — urgent case, no further action.",
      "timestamp": "2023-11-22 14:35:33",
      "response_time_seconds": 118,
      "sentiment_score": 0.51
    },
    {
      "id": 35,
      "patient_id": 161,
      "message": "Flagged as unusual. The team updated the session.",
      "timestamp": "2022-08-18 12:33:20",
      "response_time_seconds": 118,
      "sentiment_score": -0.08
    },
    {
      "id": 36,
      "patient_id": 45,
      "message": "The invoice was confirmed after a partial check.",
      "timestamp": "2023-07-05 20:34:04",
      "response_time_seconds": 112,
      "sentiment_score": 0.03
    },
    {
      "id": 37,
      "patient_id": 87,
      "message": "Flagged as manual. The reviewer escalated the order.",
      "timestamp": "2023-07-30 17:54:14",
      "response_time_seconds": 125,
      "sentiment_score": -0.22
    },
    {
      "id": 38,
      "patient_id": 62,
      "message": "The refund was rejected following a partial review.",
      "timestamp": "2023-01-23 19:52:44",
      "response_time_seconds": 186,
      "sentiment_score": -0.11
    },
    {
      "id": 39,
      "patient_id": 146,
      "message": "Flagged as routine. An operator rescheduled the document.",
      "timestamp": "2023-06-14 17:30:44",
      "response_time_seconds": 221,
      "sentiment_score": 0.06
    },
    {
      "id": 40,
      "patient_id": 185,
      "message": "No response from the account owner, so the order was updated.",
      "timestamp": "2022-07-04 13:53:14",
      "response_time_seconds": 119,
      "sentiment_score": -0.54
    },
    {
      "id": 41,
      "patient_id": 150,
      "message": "A late ticket was updated the same day.",
      "timestamp": "2023-06-01 14:26:51",
      "response_time_seconds": 63,
      "sentiment_score": -0.29
    },
    {
      "id": 42,
      "patient_id": 125,
      "message": "The team asked for a change and the appointment was confirmed.",
      "timestamp": "2023-08-31 15:10:40",
      "response_time_seconds": 210,
      "sentiment_score": 0.03
    },
    {
      "id": 43,
      "patient_id": 7,
      "message": "An automatic request was updated the same day.",
      "timestamp": "2022-05-05 14:18:17",
      "response_time_seconds": 135,
      "sentiment_score": 0.28
    },
    {
      "id": 44,
      "patient_id": 133,
      "message": "Flagged as urgent. The reviewer refunded the document.",
      "timestamp": "2023-08-11 00:35:49",
      "response_time_seconds": 181,
      "sentiment_score": 0.3
    },
    {
      "id": 45,
      "patient_id": 161,
      "message": "A routine follow-up: the account was confirmed.",
      "timestamp": "2023-02-08 21:35:56",
      "response_time_seconds": 123,
      "sentiment_score": 0.08
    },
    {
      "id": 46,
      "patient_id": 107,
      "message": "The item was resolved after an incomplete check.",
      "timestamp": "2022-07-15 21:56:37",
      "response_time_seconds": 259,
      "sentiment_score": 0.13
    },
    {
      "id": 47,
      "patient_id": 91,
      "message": null,
      "timestamp": "2023-08-16 16:29:57",
      "response_time_seconds": 100,
      "sentiment_score": 0.2
    },
    {
      "id": 48,
      "patient_id": 140,
      "message": "Flagged as repeat. Support closed the request.",
      "timestamp": "2023-10-28 08:22:07",
      "response_time_seconds": 197,
      "sentiment_score": -0.27
    },
    {
      "id": 49,
      "patient_id": 50,
      "message": "A routine follow-up: the document was approved.",
      "timestamp": "2022-07-31 11:04:16",
      "response_time_seconds": 100,
      "sentiment_score": -0.11
    },
    {
      "id": 50,
      "patient_id": 71,
      "message": "An unusual appointment was rejected the same day.",
      "timestamp": "2022-05-28 21:28:44",
      "response_time_seconds": 216,
      "sentiment_score": 0.29
    },
    {
      "id": 51,
      "patient_id": 21,
      "message": "The request was reviewed following an incomplete review.",
      "timestamp": "2023-10-25 12:35:14",
      "response_time_seconds": 170,
      "sentiment_score": -0.25
    },
    {
      "id": 52,
      "patient_id": 126,
      "message": null,
      "timestamp": "2023-09-19 05:22:33",
      "response_time_seconds": 138,
      "sentiment_score": -0.18
    },
    {
      "id": 53,
      "patient_id": 23,
      "message": null,
      "timestamp": "2023-11-15 07:17:42",
      "response_time_seconds": 109,
      "sentiment_score": 0
    },
    {
      "id": 54,
      "patient_id": 125,
      "message": "An operator reported an automatic issue; the payment was updated.",
      "timestamp": "2022-02-06 08:54:33",
      "response_time_seconds": 147,
      "sentiment_score": -0.03
    },
    {
      "id": 55,
      "patient_id": 128,
      "message": "The payment was completed following a routine review.",
      "timestamp": "2023-05-20 17:38:32",
      "response_time_seconds": 200,
      "sentiment_score": 0.69
    },
    {
      "id": 56,
      "patient_id": 124,
      "message": "An operator asked for a change and the delivery was rescheduled.",
      "timestamp": "2023-03-02 14:51:08",
      "response_time_seconds": 156,
      "sentiment_score": 0.25
    },
    {
      "id": 57,
      "patient_id": 146,
      "message": "A repeat follow-up: the refund was rejected.",
      "timestamp": "2023-03-05 22:22:21",
      "response_time_seconds": 125,
      "sentiment_score": -0.33
    },
    {
      "id": 58,
      "patient_id": 28,
      "message": "Support confirmed the details and the request was replaced.",
      "timestamp": "2022-08-04 09:56:05",
      "response_time_seconds": 102,
      "sentiment_score": 0.29
    },
    {
      "id": 59,
      "patient_id": 90,
      "message": "A manual appointment was closed the same day.",
      "timestamp": "2023-05-05 20:22:26",
      "response_time_seconds": 190,
      "sentiment_score": -0.21
    },
    {
      "id": 60,
      "patient_id": 31,
      "message": "The transfer was reviewed after a partial check.",
      "timestamp": "2023-06-21 17:48:29",
      "response_time_seconds": 255,
      "sentiment_score": -0.51
    },
    {
      "id": 61,
      "patient_id": 76,
      "message": "Support asked for a change and the document was confirmed.",
      "timestamp": "2023-10-22 07:48:52",
      "response_time_seconds": 154,
      "sentiment_score": -0.03
    },
    {
      "id": 62,
      "patient_id": 135,
      "message": "A routine follow-up: the invoice was reviewed.",
      "timestamp": "2023-04-15 12:10:02",
      "response_time_seconds": 178,
      "sentiment_score": -0.01
    },
    {
      "id": 63,
      "patient_id": 9,
      "message": "The booking was rescheduled after a repeat check.",
      "timestamp": "2022-10-15 22:53:51",
      "response_time_seconds": 73,
      "sentiment_score": 0.08
    },
    {
      "id": 64,
      "patient_id": 50,
      "message": null,
      "timestamp": "2022-10-11 10:37:09",
      "response_time_seconds": 168,
      "sentiment_score": 0.35
    },
    {
      "id": 65,
      "patient_id": 97,
      "message": "The team asked for a change and the order was reviewed.",
      "timestamp": "2022-10-27 07:52:48",
      "response_time_seconds": 122,
      "sentiment_score": -0.51
    },
    {
      "id": 66,
      "patient_id": 28,
      "message": "The record was closed following an incomplete review.",
      "timestamp": "2023-06-25 13:05:28",
      "response_time_seconds": 182,
      "sentiment_score": -0.29
    },
    {
      "id": 67,
      "patient_id": 146,
      "message": "The booking was rejected after an unusual check.",
      "timestamp": "2022-08-04 20:22:39",
      "response_time_seconds": 186,
      "sentiment_score": -0.05
    },
    {
      "id": 68,
      "patient_id": 165,
      "message": "The supplier reported a routine issue; the claim was closed.",
      "timestamp": "2023-02-21 13:03:35",
      "response_time_seconds": 112,
      "sentiment_score": 0.4
    },
    {
      "id": 69,
      "patient_id": 2,
      "message": "A late follow-up: the refund was closed.",
      "timestamp": "2022-10-17 11:26:16",
      "response_time_seconds": 135,
      "sentiment_score": -0.33
    },
    {
      "id": 70,
      "patient_id": 161,
      "message": null,
      "timestamp": "2023-11-21 21:39:06",
      "response_time_seconds": 110,
      "sentiment_score": 0.1
    },
    {
      "id": 71,
      "patient_id": 13,
      "message": "An operator confirmed the details and the request was replaced.",
      "timestamp": "2022-12-05 16:12:52",
      "response_time_seconds": 132,
      "sentiment_score": 0.25
    },
    {
      "id": 72,
      "patient_id": 125,
      "message": "Support reported a minor issue; the document was rejected.",
      "timestamp": "2022-03-30 20:07:25",
      "response_time_seconds": 179,
      "sentiment_score": 0.09
    },
    {
      "id": 73,
      "patient_id": 93,
      "message": "Flagged as automatic. The courier refunded the order.",
      "timestamp": "2022-06-07 15:04:59",
      "response_time_seconds": 153,
      "sentiment_score": -0.01
    },
    {
      "id": 74,
      "patient_id": 63,
      "message": "The appointment was processed after a repeat check.",
      "timestamp": "2023-08-19 20:54:00",
      "response_time_seconds": 198,
      "sentiment_score": -0.02
    },
    {
      "id": 75,
      "patient_id": 154,
      "message": "A repeat ticket was confirmed the same day.",
      "timestamp": "2022-06-30 20:41:53",
      "response_time_seconds": 136,
      "sentiment_score": -0.04
    },
    {
      "id": 76,
      "patient_id": 86,
      "message": "A duplicate follow-up: the request was confirmed.",
      "timestamp": "2023-06-11 19:25:33",
      "response_time_seconds": 157,
      "sentiment_score": -0.13
    },
    {
      "id": 77,
      "patient_id": 58,
      "message": "A repeat payment was rescheduled the same day.",
      "timestamp": "2022-09-30 15:16:54",
      "response_time_seconds": 169,
      "sentiment_score": -0.36
    },
    {
      "id": 78,
      "patient_id": 31,
      "message": "The supplier reported a minor issue; the refund was updated.",
      "timestamp": "2023-03-18 08:23:42",
      "response_time_seconds": 172,
      "sentiment_score": -0.22
    },
    {
      "id": 79,
      "patient_id": 90,
      "message": null,
      "timestamp": "2023-06-25 12:03:41",
      "response_time_seconds": 263,
      "sentiment_score": 0.19
    },
    {
      "id": 80,
      "patient_id": 37,
      "message": "Flagged as duplicate. Support processed the transfer.",
      "timestamp": "2022-11-19 20:08:03",
      "response_time_seconds": 134,
      "sentiment_score": -0.07
    },
    {
      "id": 81,
      "patient_id": 90,
      "message": null,
      "timestamp": "2023-04-26 17:31:57",
      "response_time_seconds": 88,
      "sentiment_score": -0.39
    },
    {
      "id": 82,
      "patient_id": 65,
      "message": null,
      "timestamp": "2023-05-08 01:08:21",
      "response_time_seconds": 93,
      "sentiment_score": -0.53
    },
    {
      "id": 83,
      "patient_id": 176,
      "message": "An urgent payment was delayed the same day.",
      "timestamp": "2023-10-22 17:03:56",
      "response_time_seconds": 78,
      "sentiment_score": -0.01
    },
    {
      "id": 84,
      "patient_id": 165,
      "message": "Flagged as automatic. The team cancelled the refund.",
      "timestamp": "2023-03-10 18:29:08",
      "response_time_seconds": 148,
      "sentiment_score": -0.39
    },
    {
      "id": 85,
      "patient_id": 129,
      "message": "The reviewer confirmed the details and the claim was refunded.",
      "timestamp": "2023-07-13 13:32:18",
      "response_time_seconds": 190,
      "sentiment_score": -0.06
    },
    {
      "id": 86,
      "patient_id": 149,
      "message": "The ticket was reopened after a routine check.",
      "timestamp": "2023-11-22 19:00:20",
      "response_time_seconds": 178,
      "sentiment_score": 0.41
    },
    {
      "id": 87,
      "patient_id": 170,
      "message": "A repeat follow-up: the order was cancelled.",
      "timestamp": "2023-02-22 21:51:44",
      "response_time_seconds": 97,
      "sentiment_score": -0.43
    },
    {
      "id": 88,
      "patient_id": 42,
      "message": "Support reported an incomplete issue; the document was processed.",
      "timestamp": "2022-05-18 17:03:38",
      "response_time_seconds": 33,
      "sentiment_score": 0.34
    },
    {
      "id": 89,
      "patient_id": 88,
      "message": "Flagged as incomplete. Support replaced the item.",
      "timestamp": "2022-03-10 11:31:49",
      "response_time_seconds": 180,
      "sentiment_score": -0.34
    },
    {
      "id": 90,
      "patient_id": 73,
      "message": "The courier confirmed the details and the payment was reviewed.",
      "timestamp": "2022-10-23 10:25:52",
      "response_time_seconds": 199,
      "sentiment_score": 0.15
    },
    {
      "id": 91,
      "patient_id": 152,
      "message": "The delivery was closed after a minor check.",
      "timestamp": "2023-12-03 18:38:00",
      "response_time_seconds": 215,
      "sentiment_score": 0.09
    },
    {
      "id": 92,
      "patient_id": 71,
      "message": "A repeat refund was processed the same day.",
      "timestamp": "2022-10-21 08:07:13",
      "response_time_seconds": 155,
      "sentiment_score": -0.06
    },
    {
      "id": 93,
      "patient_id": 117,
      "message": "The courier confirmed the details and the payment was refunded.",
      "timestamp": "2022-05-18 22:40:27",
      "response_time_seconds": 169,
      "sentiment_score": -0.27
    },
    {
      "id": 94,
      "patient_id": 75,
      "message": "The item was completed following a standard review.",
      "timestamp": "2023-03-01 14:00:56",
      "response_time_seconds": 169,
      "sentiment_score": -0.24
    },
    {
      "id": 95,
      "patient_id": 187,
      "message": "The document was approved after an urgent check.",
      "timestamp": "2023-05-28 12:43:27",
      "response_time_seconds": 129,
      "sentiment_score": 0.28
    },
    {
      "id": 96,
      "patient_id": 100,
      "message": "No response from the courier, so the item was reopened.",
      "timestamp": "2023-08-31 21:10:30",
      "response_time_seconds": 192,
      "sentiment_score": 0.4
    },
    {
      "id": 97,
      "patient_id": 43,
      "message": "An incomplete follow-up: the record was rejected.",
      "timestamp": "2022-02-21 20:17:45",
      "response_time_seconds": 131,
      "sentiment_score": -0.15
    },
    {
      "id": 98,
      "patient_id": 4,
      "message": "The customer asked for a change and the order was closed.",
      "timestamp": "2023-12-09 04:32:20",
      "response_time_seconds": 227,
      "sentiment_score": -0.51
    },
    {
      "id": 99,
      "patient_id": 69,
      "message": "Flagged as standard. Support reviewed the report.",
      "timestamp": "2023-09-21 16:48:35",
      "response_time_seconds": 200,
      "sentiment_score": 0.28
    },
    {
      "id": 100,
      "patient_id": 47,
      "message": "A routine follow-up: the claim was closed.",
      "timestamp": "2023-01-11 13:28:47",
      "response_time_seconds": 162,
      "sentiment_score": 0.28
    },
    {
      "id": 101,
      "patient_id": 183,
      "message": "Flagged as routine. An operator processed the session.",
      "timestamp": "2022-03-13 10:16:43",
      "response_time_seconds": 149,
      "sentiment_score": 0.08
    },
    {
      "id": 102,
      "patient_id": 154,
      "message": "A standard follow-up: the item was rejected.",
      "timestamp": "2023-05-28 13:02:25",
      "response_time_seconds": 76,
      "sentiment_score": 0.07
    },
    {
      "id": 103,
      "patient_id": 35,
      "message": "The supplier reported an urgent issue; the order was rescheduled.",
      "timestamp": "2023-11-25 14:59:39",
      "response_time_seconds": 156,
      "sentiment_score": -0.07
    },
    {
      "id": 104,
      "patient_id": 39,
      "message": "The document was updated following a partial review.",
      "timestamp": "2023-06-20 22:00:41",
      "response_time_seconds": 87,
      "sentiment_score": -0.26
    },
    {
      "id": 105,
      "patient_id": 26,
      "message": "A duplicate document was confirmed the same day.",
      "timestamp": "2022-08-30 16:48:28",
      "response_time_seconds": 145,
      "sentiment_score": -0.16
    },
    {
      "id": 106,
      "patient_id": 134,
      "message": "The customer confirmed the details and the order was resolved.",
      "timestamp": "2022-12-29 17:04:57",
      "response_time_seconds": 217,
      "sentiment_score": 0.44
    },
    {
      "id": 107,
      "patient_id": 22,
      "message": "The item was replaced following a late review.",
      "timestamp": "2023-06-23 19:15:27",
      "response_time_seconds": 58,
      "sentiment_score": -0.43
    },
    {
      "id": 108,
      "patient_id": 109,
      "message": null,
      "timestamp": "2023-08-05 11:50:50",
      "response_time_seconds": 121,
      "sentiment_score": 0.3
    },
    {
      "id": 109,
      "patient_id": 184,
      "message": "The booking was approved after a standard check.",
      "timestamp": "2023-10-24 14:22:47",
      "response_time_seconds": 237,
      "sentiment_score": 0.33
    },
    {
      "id": 110,
      "patient_id": 121,
      "message": "The order was replaced following a repeat review.",
      "timestamp": "2023-11-26 21:16:52",
      "response_time_seconds": 122,
      "sentiment_score": -0.22
    },
    {
      "id": 111,
      "patient_id": 115,
      "message": "No response from support, so the booking was escalated.",
      "timestamp": "2023-12-27 11:43:20",
      "response_time_seconds": 72,
      "sentiment_score": -0.36
    },
    {
      "id": 112,
      "patient_id": 127,
      "message": "Flagged as incomplete. The account owner processed the request.",
      "timestamp": "2022-07-13 10:57:00",
      "response_time_seconds": 59,
      "sentiment_score": 0
    },
    {
      "id": 113,
      "patient_id": 66,
      "message": "The account owner confirmed the details and the account was processed.",
      "timestamp": "2022-05-18 19:59:18",
      "response_time_seconds": 152,
      "sentiment_score": -0.36
    },
    {
      "id": 114,
      "patient_id": 18,
      "message": "The supplier reported a routine issue; the appointment was delayed.",
      "timestamp": "2022-04-26 17:59:17",
      "response_time_seconds": 220,
      "sentiment_score": 0.14
    },
    {
      "id": 115,
      "patient_id": 125,
      "message": "The account owner reported a duplicate issue; the record was approved.",
      "timestamp": "2022-04-10 19:38:38",
      "response_time_seconds": 178,
      "sentiment_score": -0.13
    },
    {
      "id": 116,
      "patient_id": 12,
      "message": "Flagged as unusual. An operator closed the order.",
      "timestamp": "2023-12-22 18:05:18",
      "response_time_seconds": 170,
      "sentiment_score": -0.12
    },
    {
      "id": 117,
      "patient_id": 174,
      "message": "Flagged as repeat. The courier cancelled the order.",
      "timestamp": "2023-09-19 07:38:06",
      "response_time_seconds": 209,
      "sentiment_score": 0.19
    },
    {
      "id": 118,
      "patient_id": 26,
      "message": "The account owner confirmed the details and the ticket was processed.",
      "timestamp": "2022-02-25 02:14:43",
      "response_time_seconds": 183,
      "sentiment_score": 0.07
    },
    {
      "id": 119,
      "patient_id": 65,
      "message": "A manual account was approved the same day.",
      "timestamp": "2023-09-14 15:12:55",
      "response_time_seconds": 204,
      "sentiment_score": 0.1
    },
    {
      "id": 120,
      "patient_id": 98,
      "message": "An urgent delivery was updated the same day.",
      "timestamp": "2023-11-15 22:35:47",
      "response_time_seconds": 172,
      "sentiment_score": -0.69
    },
    {
      "id": 121,
      "patient_id": 62,
      "message": "The courier reported an incomplete issue; the booking was completed.",
      "timestamp": "2023-01-29 23:02:22",
      "response_time_seconds": 146,
      "sentiment_score": -0.22
    },
    {
      "id": 122,
      "patient_id": 109,
      "message": "The reviewer reported a manual issue; the invoice was completed.",
      "timestamp": "2022-02-28 12:57:46",
      "response_time_seconds": 206,
      "sentiment_score": 0.54
    },
    {
      "id": 123,
      "patient_id": 103,
      "message": "A manual follow-up: the refund was reviewed.",
      "timestamp": "2023-05-16 12:57:39",
      "response_time_seconds": 140,
      "sentiment_score": 0.17
    },
    {
      "id": 124,
      "patient_id": 37,
      "message": "The item was reviewed — repeat case, no further action.",
      "timestamp": "2022-07-10 01:21:03",
      "response_time_seconds": 112,
      "sentiment_score": 0.13
    },
    {
      "id": 125,
      "patient_id": 112,
      "message": "The ticket was resolved following a duplicate review.",
      "timestamp": "2023-01-02 13:08:06",
      "response_time_seconds": 111,
      "sentiment_score": 0.07
    },
    {
      "id": 126,
      "patient_id": 138,
      "message": "The session was closed following a routine review.",
      "timestamp": "2023-09-18 08:07:23",
      "response_time_seconds": 220,
      "sentiment_score": 0.21
    },
    {
      "id": 127,
      "patient_id": 3,
      "message": "The team confirmed the details and the appointment was approved.",
      "timestamp": "2022-06-13 14:51:21",
      "response_time_seconds": 183,
      "sentiment_score": -0.06
    },
    {
      "id": 128,
      "patient_id": 23,
      "message": "A manual follow-up: the payment was approved.",
      "timestamp": "2022-05-31 15:38:28",
      "response_time_seconds": 195,
      "sentiment_score": 0.32
    },
    {
      "id": 129,
      "patient_id": 47,
      "message": "A routine follow-up: the record was rejected.",
      "timestamp": "2023-06-16 10:30:22",
      "response_time_seconds": 103,
      "sentiment_score": 0.08
    },
    {
      "id": 130,
      "patient_id": 167,
      "message": "The payment was reviewed following a partial review.",
      "timestamp": "2022-09-28 08:25:49",
      "response_time_seconds": 121,
      "sentiment_score": 0.21
    },
    {
      "id": 131,
      "patient_id": 35,
      "message": "The team confirmed the details and the delivery was processed.",
      "timestamp": "2023-09-13 15:03:13",
      "response_time_seconds": 175,
      "sentiment_score": 0.21
    },
    {
      "id": 132,
      "patient_id": 101,
      "message": "The customer confirmed the details and the request was resolved.",
      "timestamp": "2022-05-31 22:41:58",
      "response_time_seconds": 96,
      "sentiment_score": -0.03
    },
    {
      "id": 133,
      "patient_id": 53,
      "message": null,
      "timestamp": "2022-03-14 20:25:25",
      "response_time_seconds": 126,
      "sentiment_score": -0.36
    },
    {
      "id": 134,
      "patient_id": 129,
      "message": "The session was escalated — automatic case, no further action.",
      "timestamp": "2023-12-29 15:20:25",
      "response_time_seconds": 147,
      "sentiment_score": -0.16
    },
    {
      "id": 135,
      "patient_id": 191,
      "message": "Flagged as standard. The customer processed the transfer.",
      "timestamp": "2022-06-21 14:47:47",
      "response_time_seconds": 45,
      "sentiment_score": 0.06
    },
    {
      "id": 136,
      "patient_id": 136,
      "message": "The courier asked for a change and the session was escalated.",
      "timestamp": "2023-10-13 12:27:06",
      "response_time_seconds": 132,
      "sentiment_score": -0.22
    },
    {
      "id": 137,
      "patient_id": 98,
      "message": "Flagged as manual. The courier cancelled the request.",
      "timestamp": "2023-06-18 20:03:45",
      "response_time_seconds": 89,
      "sentiment_score": 0.2
    },
    {
      "id": 138,
      "patient_id": 16,
      "message": "A late refund was reopened the same day.",
      "timestamp": "2022-12-05 18:09:30",
      "response_time_seconds": 217,
      "sentiment_score": 0.37
    },
    {
      "id": 139,
      "patient_id": 23,
      "message": "The team reported a partial issue; the appointment was refunded.",
      "timestamp": "2022-04-12 20:12:20",
      "response_time_seconds": 227,
      "sentiment_score": 0.58
    },
    {
      "id": 140,
      "patient_id": 163,
      "message": "A manual claim was completed the same day.",
      "timestamp": "2022-03-09 17:07:09",
      "response_time_seconds": 218,
      "sentiment_score": -0.06
    },
    {
      "id": 141,
      "patient_id": 137,
      "message": "Support reported a partial issue; the claim was approved.",
      "timestamp": "2023-05-08 12:12:45",
      "response_time_seconds": 179,
      "sentiment_score": 0.27
    },
    {
      "id": 142,
      "patient_id": 147,
      "message": "The courier reported a minor issue; the payment was cancelled.",
      "timestamp": "2023-07-22 20:16:12",
      "response_time_seconds": 225,
      "sentiment_score": 0.59
    },
    {
      "id": 143,
      "patient_id": 103,
      "message": "The booking was escalated — late case, no further action.",
      "timestamp": "2023-12-12 18:38:31",
      "response_time_seconds": 115,
      "sentiment_score": 0.05
    },
    {
      "id": 144,
      "patient_id": 97,
      "message": "The request was confirmed following a partial review.",
      "timestamp": "2023-07-14 18:41:12",
      "response_time_seconds": 135,
      "sentiment_score": -0.51
    },
    {
      "id": 145,
      "patient_id": 76,
      "message": "A standard booking was escalated the same day.",
      "timestamp": "2022-08-24 19:08:07",
      "response_time_seconds": 166,
      "sentiment_score": -0.12
    },
    {
      "id": 146,
      "patient_id": 110,
      "message": "An unusual record was rejected the same day.",
      "timestamp": "2023-11-22 17:10:54",
      "response_time_seconds": 204,
      "sentiment_score": -0.37
    },
    {
      "id": 147,
      "patient_id": 2,
      "message": "No response from the customer, so the session was escalated.",
      "timestamp": "2022-06-19 06:32:06",
      "response_time_seconds": 105,
      "sentiment_score": 0.65
    },
    {
      "id": 148,
      "patient_id": 34,
      "message": "No response from the supplier, so the item was rejected.",
      "timestamp": "2023-11-07 17:44:46",
      "response_time_seconds": 196,
      "sentiment_score": -0.12
    },
    {
      "id": 149,
      "patient_id": 139,
      "message": "The reviewer reported a routine issue; the item was delayed.",
      "timestamp": "2022-12-23 12:07:11",
      "response_time_seconds": 193,
      "sentiment_score": 0.11
    },
    {
      "id": 150,
      "patient_id": 164,
      "message": "No response from the reviewer, so the request was processed.",
      "timestamp": "2022-08-23 09:28:39",
      "response_time_seconds": 228,
      "sentiment_score": 0.24
    },
    {
      "id": 151,
      "patient_id": 71,
      "message": "The customer asked for a change and the report was reviewed.",
      "timestamp": "2023-01-28 04:14:45",
      "response_time_seconds": 127,
      "sentiment_score": -0.03
    },
    {
      "id": 152,
      "patient_id": 32,
      "message": "The account owner reported a routine issue; the appointment was confirmed.",
      "timestamp": "2023-12-05 16:11:22",
      "response_time_seconds": 84,
      "sentiment_score": 0.31
    },
    {
      "id": 153,
      "patient_id": 24,
      "message": "An incomplete request was processed the same day.",
      "timestamp": "2023-11-26 08:02:01",
      "response_time_seconds": 116,
      "sentiment_score": -0.24
    },
    {
      "id": 154,
      "patient_id": 186,
      "message": "The customer reported a partial issue; the transfer was resolved.",
      "timestamp": "2022-04-08 21:29:51",
      "response_time_seconds": 210,
      "sentiment_score": 0.54
    },
    {
      "id": 155,
      "patient_id": 140,
      "message": "A late follow-up: the record was approved.",
      "timestamp": "2023-09-06 21:29:40",
      "response_time_seconds": 186,
      "sentiment_score": -0.03
    },
    {
      "id": 156,
      "patient_id": 103,
      "message": null,
      "timestamp": "2023-10-27 05:15:33",
      "response_time_seconds": 103,
      "sentiment_score": 0.01
    },
    {
      "id": 157,
      "patient_id": 40,
      "message": "A standard invoice was escalated the same day.",
      "timestamp": "2023-11-30 11:55:26",
      "response_time_seconds": 157,
      "sentiment_score": 0.33
    },
    {
      "id": 158,
      "patient_id": 36,
      "message": "The report was confirmed after a manual check.",
      "timestamp": "2023-06-25 18:21:05",
      "response_time_seconds": 57,
      "sentiment_score": 0.12
    },
    {
      "id": 159,
      "patient_id": 72,
      "message": "Support confirmed the details and the request was reviewed.",
      "timestamp": "2022-07-20 16:41:35",
      "response_time_seconds": 202,
      "sentiment_score": 0.12
    },
    {
      "id": 160,
      "patient_id": 16,
      "message": "Flagged as repeat. The team processed the transfer.",
      "timestamp": "2022-10-23 12:27:44",
      "response_time_seconds": 146,
      "sentiment_score": -0.2
    },
    {
      "id": 161,
      "patient_id": 55,
      "message": "No response from an operator, so the order was rescheduled.",
      "timestamp": "2023-04-03 09:44:34",
      "response_time_seconds": 64,
      "sentiment_score": -0.06
    },
    {
      "id": 162,
      "patient_id": 113,
      "message": "The appointment was refunded after a duplicate check.",
      "timestamp": "2022-08-07 16:45:10",
      "response_time_seconds": 215,
      "sentiment_score": -0.27
    },
    {
      "id": 163,
      "patient_id": 176,
      "message": "The request was cancelled following a late review.",
      "timestamp": "2023-06-22 20:47:14",
      "response_time_seconds": 93,
      "sentiment_score": -0.39
    },
    {
      "id": 164,
      "patient_id": 128,
      "message": "The account was rescheduled — minor case, no further action.",
      "timestamp": "2022-08-07 18:57:25",
      "response_time_seconds": 158,
      "sentiment_score": -0.57
    },
    {
      "id": 165,
      "patient_id": 47,
      "message": "No response from the customer, so the item was closed.",
      "timestamp": "2023-04-13 08:12:40",
      "response_time_seconds": 175,
      "sentiment_score": -0.06
    },
    {
      "id": 166,
      "patient_id": 159,
      "message": "Flagged as urgent. The supplier reviewed the payment.",
      "timestamp": "2023-05-26 11:43:04",
      "response_time_seconds": 131,
      "sentiment_score": 0.19
    },
    {
      "id": 167,
      "patient_id": 141,
      "message": "No response from the account owner, so the shipment was processed.",
      "timestamp": "2023-07-17 16:11:58",
      "response_time_seconds": 187,
      "sentiment_score": -0.05
    },
    {
      "id": 168,
      "patient_id": 100,
      "message": "The transfer was closed after a partial check.",
      "timestamp": "2022-11-17 19:57:50",
      "response_time_seconds": 102,
      "sentiment_score": 0.09
    },
    {
      "id": 169,
      "patient_id": 65,
      "message": "The supplier confirmed the details and the booking was confirmed.",
      "timestamp": "2022-08-23 19:03:48",
      "response_time_seconds": 101,
      "sentiment_score": 0.31
    },
    {
      "id": 170,
      "patient_id": 26,
      "message": "No response from the reviewer, so the record was cancelled.",
      "timestamp": "2023-05-05 10:02:25",
      "response_time_seconds": 126,
      "sentiment_score": 0.32
    },
    {
      "id": 171,
      "patient_id": 52,
      "message": null,
      "timestamp": "2023-05-17 10:51:56",
      "response_time_seconds": 232,
      "sentiment_score": -0.59
    },
    {
      "id": 172,
      "patient_id": 21,
      "message": "The shipment was rescheduled following an urgent review.",
      "timestamp": "2022-02-05 11:37:56",
      "response_time_seconds": 99,
      "sentiment_score": -0.44
    },
    {
      "id": 173,
      "patient_id": 31,
      "message": "The customer asked for a change and the shipment was replaced.",
      "timestamp": "2023-05-20 13:53:24",
      "response_time_seconds": 163,
      "sentiment_score": 0.39
    },
    {
      "id": 174,
      "patient_id": 39,
      "message": "An automatic shipment was refunded the same day.",
      "timestamp": "2022-10-12 20:34:20",
      "response_time_seconds": 220,
      "sentiment_score": 0.05
    },
    {
      "id": 175,
      "patient_id": 37,
      "message": "The customer asked for a change and the delivery was escalated.",
      "timestamp": "2023-06-10 01:00:05",
      "response_time_seconds": 113,
      "sentiment_score": -0.21
    },
    {
      "id": 176,
      "patient_id": 180,
      "message": "A repeat delivery was approved the same day.",
      "timestamp": "2023-09-17 08:57:07",
      "response_time_seconds": 157,
      "sentiment_score": -0.45
    },
    {
      "id": 177,
      "patient_id": 91,
      "message": "No response from the customer, so the refund was reopened.",
      "timestamp": "2022-05-09 18:26:36",
      "response_time_seconds": 98,
      "sentiment_score": -0.12
    },
    {
      "id": 178,
      "patient_id": 124,
      "message": "A manual payment was approved the same day.",
      "timestamp": "2023-03-16 12:37:03",
      "response_time_seconds": 198,
      "sentiment_score": -0.11
    },
    {
      "id": 179,
      "patient_id": 189,
      "message": "The claim was replaced after an incomplete check.",
      "timestamp": "2023-11-21 16:56:01",
      "response_time_seconds": 178,
      "sentiment_score": -0.17
    },
    {
      "id": 180,
      "patient_id": 150,
      "message": "No response from the account owner, so the claim was delayed.",
      "timestamp": "2023-12-13 11:52:23",
      "response_time_seconds": 215,
      "sentiment_score": -0.5
    },
    {
      "id": 181,
      "patient_id": 153,
      "message": null,
      "timestamp": "2022-03-31 13:51:16",
      "response_time_seconds": 146,
      "sentiment_score": -0.38
    },
    {
      "id": 182,
      "patient_id": 126,
      "message": "Flagged as standard. Support completed the booking.",
      "timestamp": "2022-05-28 22:30:17",
      "response_time_seconds": 105,
      "sentiment_score": -0.18
    },
    {
      "id": 183,
      "patient_id": 27,
      "message": "No response from the customer, so the session was reviewed.",
      "timestamp": "2022-09-25 13:12:05",
      "response_time_seconds": 194,
      "sentiment_score": -0.32
    },
    {
      "id": 184,
      "patient_id": 49,
      "message": null,
      "timestamp": "2023-08-16 18:41:19",
      "response_time_seconds": 69,
      "sentiment_score": -0.48
    },
    {
      "id": 185,
      "patient_id": 151,
      "message": "The record was rescheduled following a manual review.",
      "timestamp": "2023-12-12 09:40:16",
      "response_time_seconds": 113,
      "sentiment_score": -0.24
    },
    {
      "id": 186,
      "patient_id": 13,
      "message": "An operator asked for a change and the ticket was completed.",
      "timestamp": "2022-03-07 18:10:09",
      "response_time_seconds": 147,
      "sentiment_score": 0.08
    },
    {
      "id": 187,
      "patient_id": 17,
      "message": null,
      "timestamp": "2023-12-27 11:15:38",
      "response_time_seconds": 175,
      "sentiment_score": 0.44
    },
    {
      "id": 188,
      "patient_id": 92,
      "message": "Flagged as duplicate. An operator updated the report.",
      "timestamp": "2023-02-02 18:02:36",
      "response_time_seconds": 111,
      "sentiment_score": -0.05
    },
    {
      "id": 189,
      "patient_id": 116,
      "message": "A minor booking was refunded the same day.",
      "timestamp": "2022-09-20 16:17:12",
      "response_time_seconds": 166,
      "sentiment_score": 0.24
    },
    {
      "id": 190,
      "patient_id": 93,
      "message": "A duplicate delivery was resolved the same day.",
      "timestamp": "2023-06-30 07:53:48",
      "response_time_seconds": 180,
      "sentiment_score": 0.19
    },
    {
      "id": 191,
      "patient_id": 175,
      "message": "The courier asked for a change and the shipment was rejected.",
      "timestamp": "2022-08-14 15:56:27",
      "response_time_seconds": 211,
      "sentiment_score": 0.35
    },
    {
      "id": 192,
      "patient_id": 37,
      "message": "The team asked for a change and the shipment was completed.",
      "timestamp": "2023-08-26 21:17:33",
      "response_time_seconds": 203,
      "sentiment_score": -0.35
    },
    {
      "id": 193,
      "patient_id": 64,
      "message": "The session was refunded — unusual case, no further action.",
      "timestamp": "2022-04-05 14:25:33",
      "response_time_seconds": 183,
      "sentiment_score": -0.2
    },
    {
      "id": 194,
      "patient_id": 161,
      "message": null,
      "timestamp": "2023-07-26 20:48:44",
      "response_time_seconds": 189,
      "sentiment_score": -0.32
    },
    {
      "id": 195,
      "patient_id": 175,
      "message": "The reviewer confirmed the details and the delivery was rescheduled.",
      "timestamp": "2023-03-04 12:44:21",
      "response_time_seconds": 146,
      "sentiment_score": 0.09
    },
    {
      "id": 196,
      "patient_id": 107,
      "message": "An incomplete booking was replaced the same day.",
      "timestamp": "2023-07-17 22:32:44",
      "response_time_seconds": 202,
      "sentiment_score": 0.08
    },
    {
      "id": 197,
      "patient_id": 11,
      "message": "Flagged as automatic. The supplier completed the invoice.",
      "timestamp": "2023-01-24 20:34:54",
      "response_time_seconds": 247,
      "sentiment_score": -0.01
    },
    {
      "id": 198,
      "patient_id": 62,
      "message": "The invoice was escalated after a duplicate check.",
      "timestamp": "2023-12-11 12:33:31",
      "response_time_seconds": 166,
      "sentiment_score": 0.55
    },
    {
      "id": 199,
      "patient_id": 119,
      "message": "Flagged as standard. Support escalated the shipment.",
      "timestamp": "2023-12-08 11:11:41",
      "response_time_seconds": 146,
      "sentiment_score": 0.03
    },
    {
      "id": 200,
      "patient_id": 91,
      "message": "The order was rejected following a late review.",
      "timestamp": "2022-10-30 13:56:42",
      "response_time_seconds": 103,
      "sentiment_score": -0.18
    },
    {
      "id": 201,
      "patient_id": 129,
      "message": "The supplier confirmed the details and the appointment was replaced.",
      "timestamp": "2023-10-25 20:38:35",
      "response_time_seconds": 133,
      "sentiment_score": -0.11
    },
    {
      "id": 202,
      "patient_id": 58,
      "message": "The session was closed following an automatic review.",
      "timestamp": "2023-04-12 17:41:47",
      "response_time_seconds": 129,
      "sentiment_score": 0.06
    },
    {
      "id": 203,
      "patient_id": 53,
      "message": "The record was updated — minor case, no further action.",
      "timestamp": "2022-06-12 06:49:55",
      "response_time_seconds": 180,
      "sentiment_score": -0.08
    },
    {
      "id": 204,
      "patient_id": 75,
      "message": null,
      "timestamp": "2023-10-17 20:30:09",
      "response_time_seconds": 176,
      "sentiment_score": -0.15
    },
    {
      "id": 205,
      "patient_id": 157,
      "message": "The record was updated — late case, no further action.",
      "timestamp": "2023-07-27 13:08:35",
      "response_time_seconds": 115,
      "sentiment_score": 0.31
    },
    {
      "id": 206,
      "patient_id": 128,
      "message": "The report was reviewed — partial case, no further action.",
      "timestamp": "2023-07-20 08:17:43",
      "response_time_seconds": 158,
      "sentiment_score": 0.33
    },
    {
      "id": 207,
      "patient_id": 124,
      "message": "The account owner confirmed the details and the session was rejected.",
      "timestamp": "2023-09-02 16:49:13",
      "response_time_seconds": 119,
      "sentiment_score": -0.03
    },
    {
      "id": 208,
      "patient_id": 6,
      "message": "An urgent follow-up: the item was processed.",
      "timestamp": "2023-08-22 15:25:30",
      "response_time_seconds": 169,
      "sentiment_score": 0.27
    },
    {
      "id": 209,
      "patient_id": 177,
      "message": "The account owner asked for a change and the shipment was closed.",
      "timestamp": "2023-04-03 10:30:40",
      "response_time_seconds": 154,
      "sentiment_score": 0.17
    },
    {
      "id": 210,
      "patient_id": 126,
      "message": null,
      "timestamp": "2022-11-03 12:32:05",
      "response_time_seconds": 108,
      "sentiment_score": 0.27
    },
    {
      "id": 211,
      "patient_id": 42,
      "message": "The customer asked for a change and the order was confirmed.",
      "timestamp": "2023-12-02 15:34:19",
      "response_time_seconds": 176,
      "sentiment_score": 0.32
    },
    {
      "id": 212,
      "patient_id": 102,
      "message": "A manual invoice was refunded the same day.",
      "timestamp": "2023-12-04 11:53:53",
      "response_time_seconds": 101,
      "sentiment_score": -0.15
    },
    {
      "id": 213,
      "patient_id": 161,
      "message": "No response from an operator, so the item was resolved.",
      "timestamp": "2023-12-04 10:38:54",
      "response_time_seconds": 187,
      "sentiment_score": 0.12
    },
    {
      "id": 214,
      "patient_id": 122,
      "message": "The refund was updated following an unusual review.",
      "timestamp": "2023-10-02 10:21:43",
      "response_time_seconds": 123,
      "sentiment_score": 0.18
    },
    {
      "id": 215,
      "patient_id": 149,
      "message": "The supplier asked for a change and the refund was reviewed.",
      "timestamp": "2023-05-07 12:54:01",
      "response_time_seconds": 236,
      "sentiment_score": -0.24
    },
    {
      "id": 216,
      "patient_id": 188,
      "message": "The document was replaced after an automatic check.",
      "timestamp": "2023-01-03 08:06:46",
      "response_time_seconds": 152,
      "sentiment_score": 0.04
    },
    {
      "id": 217,
      "patient_id": 172,
      "message": "No response from an operator, so the payment was reviewed.",
      "timestamp": "2023-08-08 18:34:46",
      "response_time_seconds": 154,
      "sentiment_score": -0.03
    },
    {
      "id": 218,
      "patient_id": 120,
      "message": "An operator reported a standard issue; the booking was updated.",
      "timestamp": "2023-04-03 17:24:27",
      "response_time_seconds": 209,
      "sentiment_score": 0.3
    },
    {
      "id": 219,
      "patient_id": 100,
      "message": "The ticket was completed — late case, no further action.",
      "timestamp": "2023-09-07 20:42:38",
      "response_time_seconds": 190,
      "sentiment_score": -0.25
    },
    {
      "id": 220,
      "patient_id": 19,
      "message": null,
      "timestamp": "2023-04-02 13:37:21",
      "response_time_seconds": 162,
      "sentiment_score": 0.39
    },
    {
      "id": 221,
      "patient_id": 3,
      "message": "No response from the courier, so the appointment was resolved.",
      "timestamp": "2023-07-17 21:24:13",
      "response_time_seconds": 166,
      "sentiment_score": 0.1
    },
    {
      "id": 222,
      "patient_id": 168,
      "message": null,
      "timestamp": "2023-11-25 04:41:29",
      "response_time_seconds": 134,
      "sentiment_score": -0.1
    },
    {
      "id": 223,
      "patient_id": 7,
      "message": "No response from support, so the payment was closed.",
      "timestamp": "2022-12-25 19:11:40",
      "response_time_seconds": 175,
      "sentiment_score": 0.06
    },
    {
      "id": 224,
      "patient_id": 125,
      "message": "A minor item was closed the same day.",
      "timestamp": "2022-06-19 07:38:39",
      "response_time_seconds": 79,
      "sentiment_score": -0.37
    },
    {
      "id": 225,
      "patient_id": 92,
      "message": "The order was completed — minor case, no further action.",
      "timestamp": "2023-03-26 14:10:54",
      "response_time_seconds": 122,
      "sentiment_score": 0.58
    },
    {
      "id": 226,
      "patient_id": 155,
      "message": "The team reported a late issue; the account was approved.",
      "timestamp": "2022-04-10 12:55:50",
      "response_time_seconds": 103,
      "sentiment_score": 0.66
    },
    {
      "id": 227,
      "patient_id": 96,
      "message": "A duplicate claim was rescheduled the same day.",
      "timestamp": "2023-09-29 14:23:42",
      "response_time_seconds": 158,
      "sentiment_score": -0.25
    },
    {
      "id": 228,
      "patient_id": 109,
      "message": "The delivery was processed — late case, no further action.",
      "timestamp": "2022-07-26 19:28:51",
      "response_time_seconds": 118,
      "sentiment_score": -0.23
    },
    {
      "id": 229,
      "patient_id": 134,
      "message": "Flagged as unusual. The reviewer cancelled the claim.",
      "timestamp": "2023-10-20 23:01:28",
      "response_time_seconds": 166,
      "sentiment_score": -0.19
    },
    {
      "id": 230,
      "patient_id": 32,
      "message": "Flagged as duplicate. Support reviewed the transfer.",
      "timestamp": "2023-11-27 19:16:59",
      "response_time_seconds": 91,
      "sentiment_score": -0.34
    },
    {
      "id": 231,
      "patient_id": 158,
      "message": "The team reported an incomplete issue; the transfer was resolved.",
      "timestamp": "2022-08-19 06:47:20",
      "response_time_seconds": 144,
      "sentiment_score": -0.27
    },
    {
      "id": 232,
      "patient_id": 26,
      "message": "The account was resolved following a late review.",
      "timestamp": "2022-10-30 14:59:10",
      "response_time_seconds": 125,
      "sentiment_score": -0.32
    },
    {
      "id": 233,
      "patient_id": 165,
      "message": "Support confirmed the details and the claim was reopened.",
      "timestamp": "2023-08-12 14:45:00",
      "response_time_seconds": 166,
      "sentiment_score": 0.62
    },
    {
      "id": 234,
      "patient_id": 65,
      "message": "Support reported a manual issue; the ticket was processed.",
      "timestamp": "2023-11-03 13:30:44",
      "response_time_seconds": 190,
      "sentiment_score": 0.7
    },
    {
      "id": 235,
      "patient_id": 118,
      "message": "Flagged as incomplete. The account owner completed the item.",
      "timestamp": "2022-12-16 22:28:44",
      "response_time_seconds": 97,
      "sentiment_score": 0
    },
    {
      "id": 236,
      "patient_id": 159,
      "message": "A late payment was confirmed the same day.",
      "timestamp": "2022-06-30 20:33:42",
      "response_time_seconds": 169,
      "sentiment_score": -0.37
    },
    {
      "id": 237,
      "patient_id": 168,
      "message": "A standard payment was reopened the same day.",
      "timestamp": "2023-03-29 11:55:15",
      "response_time_seconds": 111,
      "sentiment_score": -0.12
    },
    {
      "id": 238,
      "patient_id": 83,
      "message": "The payment was confirmed after a manual check.",
      "timestamp": "2022-09-10 21:25:18",
      "response_time_seconds": 179,
      "sentiment_score": -0.08
    },
    {
      "id": 239,
      "patient_id": 171,
      "message": "The account owner confirmed the details and the session was rejected.",
      "timestamp": "2023-03-17 11:15:27",
      "response_time_seconds": 199,
      "sentiment_score": 0.52
    },
    {
      "id": 240,
      "patient_id": 26,
      "message": "The reviewer asked for a change and the item was reviewed.",
      "timestamp": "2023-12-24 16:46:49",
      "response_time_seconds": 139,
      "sentiment_score": 0.14
    },
    {
      "id": 241,
      "patient_id": 161,
      "message": "The session was rescheduled — repeat case, no further action.",
      "timestamp": "2023-12-22 07:49:52",
      "response_time_seconds": 234,
      "sentiment_score": 0.19
    },
    {
      "id": 242,
      "patient_id": 168,
      "message": null,
      "timestamp": "2022-01-16 07:44:22",
      "response_time_seconds": 144,
      "sentiment_score": 0.36
    },
    {
      "id": 243,
      "patient_id": 187,
      "message": "No response from the team, so the payment was closed.",
      "timestamp": "2023-10-24 05:46:32",
      "response_time_seconds": 154,
      "sentiment_score": 0.34
    },
    {
      "id": 244,
      "patient_id": 122,
      "message": "Support reported an urgent issue; the appointment was cancelled.",
      "timestamp": "2023-01-22 17:31:29",
      "response_time_seconds": 125,
      "sentiment_score": 0
    },
    {
      "id": 245,
      "patient_id": 5,
      "message": "The reviewer asked for a change and the account was approved.",
      "timestamp": "2022-03-18 14:41:50",
      "response_time_seconds": 150,
      "sentiment_score": 0.06
    },
    {
      "id": 246,
      "patient_id": 46,
      "message": "An automatic invoice was delayed the same day.",
      "timestamp": "2023-05-15 18:50:58",
      "response_time_seconds": 133,
      "sentiment_score": -0.03
    },
    {
      "id": 247,
      "patient_id": 64,
      "message": "The shipment was completed after a repeat check.",
      "timestamp": "2023-03-02 13:55:46",
      "response_time_seconds": 190,
      "sentiment_score": 0.56
    },
    {
      "id": 248,
      "patient_id": 64,
      "message": "The courier reported an automatic issue; the booking was closed.",
      "timestamp": "2022-05-07 14:42:45",
      "response_time_seconds": 146,
      "sentiment_score": -0.56
    },
    {
      "id": 249,
      "patient_id": 69,
      "message": "A manual invoice was completed the same day.",
      "timestamp": "2023-12-27 22:33:21",
      "response_time_seconds": 180,
      "sentiment_score": -0.06
    },
    {
      "id": 250,
      "patient_id": 36,
      "message": null,
      "timestamp": "2023-01-10 14:14:48",
      "response_time_seconds": 179,
      "sentiment_score": 0.02
    },
    {
      "id": 251,
      "patient_id": 131,
      "message": null,
      "timestamp": "2023-11-16 18:16:46",
      "response_time_seconds": 138,
      "sentiment_score": -0.18
    },
    {
      "id": 252,
      "patient_id": 36,
      "message": "The transfer was replaced — urgent case, no further action.",
      "timestamp": "2023-11-15 10:41:59",
      "response_time_seconds": 154,
      "sentiment_score": 0.14
    },
    {
      "id": 253,
      "patient_id": 43,
      "message": "The customer reported a routine issue; the account was confirmed.",
      "timestamp": "2023-12-20 21:41:51",
      "response_time_seconds": 136,
      "sentiment_score": -0.41
    },
    {
      "id": 254,
      "patient_id": 32,
      "message": "A duplicate follow-up: the record was escalated.",
      "timestamp": "2023-10-27 10:38:55",
      "response_time_seconds": 128,
      "sentiment_score": -0.18
    },
    {
      "id": 255,
      "patient_id": 124,
      "message": "The appointment was processed following a manual review.",
      "timestamp": "2023-09-22 10:41:49",
      "response_time_seconds": 190,
      "sentiment_score": -0.79
    },
    {
      "id": 256,
      "patient_id": 76,
      "message": "The account owner confirmed the details and the appointment was completed.",
      "timestamp": "2023-02-04 14:17:38",
      "response_time_seconds": 180,
      "sentiment_score": -0.23
    },
    {
      "id": 257,
      "patient_id": 40,
      "message": "A routine shipment was resolved the same day.",
      "timestamp": "2023-11-25 14:25:36",
      "response_time_seconds": 175,
      "sentiment_score": 0
    },
    {
      "id": 258,
      "patient_id": 193,
      "message": "The account was escalated — standard case, no further action.",
      "timestamp": "2022-10-16 09:45:59",
      "response_time_seconds": 100,
      "sentiment_score": -0.08
    },
    {
      "id": 259,
      "patient_id": 139,
      "message": "The payment was updated after an urgent check.",
      "timestamp": "2023-11-08 10:15:16",
      "response_time_seconds": 77,
      "sentiment_score": 0.45
    },
    {
      "id": 260,
      "patient_id": 32,
      "message": "An urgent transfer was replaced the same day.",
      "timestamp": "2023-09-25 09:12:45",
      "response_time_seconds": 125,
      "sentiment_score": 0.11
    },
    {
      "id": 261,
      "patient_id": 72,
      "message": "An urgent refund was updated the same day.",
      "timestamp": "2023-10-25 10:14:26",
      "response_time_seconds": 174,
      "sentiment_score": -0.11
    },
    {
      "id": 262,
      "patient_id": 128,
      "message": "Flagged as late. An operator closed the claim.",
      "timestamp": "2023-07-14 11:19:17",
      "response_time_seconds": 205,
      "sentiment_score": 0.28
    },
    {
      "id": 263,
      "patient_id": 90,
      "message": null,
      "timestamp": "2022-10-31 19:42:27",
      "response_time_seconds": 184,
      "sentiment_score": 0.09
    },
    {
      "id": 264,
      "patient_id": 14,
      "message": "Flagged as partial. Support confirmed the invoice.",
      "timestamp": "2023-07-02 07:47:35",
      "response_time_seconds": 235,
      "sentiment_score": -0.34
    },
    {
      "id": 265,
      "patient_id": 104,
      "message": null,
      "timestamp": "2022-07-22 10:51:23",
      "response_time_seconds": 92,
      "sentiment_score": -0.77
    },
    {
      "id": 266,
      "patient_id": 146,
      "message": "Support reported a standard issue; the shipment was confirmed.",
      "timestamp": "2023-03-05 09:12:52",
      "response_time_seconds": 149,
      "sentiment_score": -0.4
    },
    {
      "id": 267,
      "patient_id": 40,
      "message": "No response from support, so the delivery was updated.",
      "timestamp": "2023-03-10 19:33:12",
      "response_time_seconds": 126,
      "sentiment_score": -0.34
    },
    {
      "id": 268,
      "patient_id": 17,
      "message": "The team reported an urgent issue; the appointment was reviewed.",
      "timestamp": "2022-08-02 16:05:34",
      "response_time_seconds": 154,
      "sentiment_score": -0.16
    },
    {
      "id": 269,
      "patient_id": 145,
      "message": "The claim was delayed — late case, no further action.",
      "timestamp": "2023-03-07 16:34:00",
      "response_time_seconds": 169,
      "sentiment_score": 0.49
    },
    {
      "id": 270,
      "patient_id": 64,
      "message": "The record was approved — partial case, no further action.",
      "timestamp": "2023-10-05 13:21:35",
      "response_time_seconds": 237,
      "sentiment_score": -0.05
    },
    {
      "id": 271,
      "patient_id": 167,
      "message": "The request was rescheduled — unusual case, no further action.",
      "timestamp": "2023-06-23 12:18:28",
      "response_time_seconds": 165,
      "sentiment_score": 0.2
    },
    {
      "id": 272,
      "patient_id": 60,
      "message": "Support asked for a change and the ticket was rejected.",
      "timestamp": "2023-09-28 20:14:13",
      "response_time_seconds": 50,
      "sentiment_score": 0.24
    },
    {
      "id": 273,
      "patient_id": 109,
      "message": "The request was cancelled following an unusual review.",
      "timestamp": "2023-04-23 13:39:47",
      "response_time_seconds": 136,
      "sentiment_score": -0.22
    },
    {
      "id": 274,
      "patient_id": 173,
      "message": "The delivery was replaced after a duplicate check.",
      "timestamp": "2022-03-02 10:33:10",
      "response_time_seconds": 117,
      "sentiment_score": -0.03
    },
    {
      "id": 275,
      "patient_id": 181,
      "message": "Support asked for a change and the report was refunded.",
      "timestamp": "2023-04-29 12:24:03",
      "response_time_seconds": 112,
      "sentiment_score": -0.17
    },
    {
      "id": 276,
      "patient_id": 168,
      "message": null,
      "timestamp": "2023-07-19 10:45:35",
      "response_time_seconds": 136,
      "sentiment_score": -0.24
    },
    {
      "id": 277,
      "patient_id": 28,
      "message": null,
      "timestamp": "2023-05-27 13:13:53",
      "response_time_seconds": 128,
      "sentiment_score": -0.32
    },
    {
      "id": 278,
      "patient_id": 24,
      "message": "An unusual delivery was reviewed the same day.",
      "timestamp": "2023-10-14 22:24:53",
      "response_time_seconds": 79,
      "sentiment_score": 0.27
    },
    {
      "id": 279,
      "patient_id": 195,
      "message": "No response from the team, so the report was replaced.",
      "timestamp": "2023-08-29 15:46:50",
      "response_time_seconds": 164,
      "sentiment_score": -0.24
    },
    {
      "id": 280,
      "patient_id": 126,
      "message": "A late shipment was escalated the same day.",
      "timestamp": "2022-08-17 23:44:27",
      "response_time_seconds": 144,
      "sentiment_score": 0.28
    },
    {
      "id": 281,
      "patient_id": 3,
      "message": "The team confirmed the details and the claim was replaced.",
      "timestamp": "2023-11-23 13:55:25",
      "response_time_seconds": 129,
      "sentiment_score": -0.37
    },
    {
      "id": 282,
      "patient_id": 182,
      "message": "No response from an operator, so the claim was approved.",
      "timestamp": "2023-12-26 16:15:34",
      "response_time_seconds": 149,
      "sentiment_score": 0.14
    },
    {
      "id": 283,
      "patient_id": 104,
      "message": "The team confirmed the details and the delivery was processed.",
      "timestamp": "2023-07-31 14:28:31",
      "response_time_seconds": 75,
      "sentiment_score": -0.05
    },
    {
      "id": 284,
      "patient_id": 150,
      "message": "A partial follow-up: the delivery was rescheduled.",
      "timestamp": "2023-02-17 19:55:12",
      "response_time_seconds": 205,
      "sentiment_score": 0.31
    },
    {
      "id": 285,
      "patient_id": 47,
      "message": "No response from the customer, so the order was escalated.",
      "timestamp": "2023-07-12 19:38:02",
      "response_time_seconds": 135,
      "sentiment_score": 0.18
    },
    {
      "id": 286,
      "patient_id": 161,
      "message": "A routine order was rescheduled the same day.",
      "timestamp": "2023-08-20 23:50:45",
      "response_time_seconds": 106,
      "sentiment_score": 0.1
    },
    {
      "id": 287,
      "patient_id": 158,
      "message": "The account owner asked for a change and the session was approved.",
      "timestamp": "2023-12-26 22:55:44",
      "response_time_seconds": 182,
      "sentiment_score": -0.21
    },
    {
      "id": 288,
      "patient_id": 166,
      "message": "An urgent shipment was completed the same day.",
      "timestamp": "2023-11-11 16:46:39",
      "response_time_seconds": 69,
      "sentiment_score": -0.63
    },
    {
      "id": 289,
      "patient_id": 149,
      "message": "A repeat refund was rejected the same day.",
      "timestamp": "2023-11-14 09:55:32",
      "response_time_seconds": 103,
      "sentiment_score": 0.41
    },
    {
      "id": 290,
      "patient_id": 94,
      "message": "No response from the customer, so the ticket was confirmed.",
      "timestamp": "2023-02-27 21:01:47",
      "response_time_seconds": 138,
      "sentiment_score": 0.14
    },
    {
      "id": 291,
      "patient_id": 111,
      "message": "The record was closed after an automatic check.",
      "timestamp": "2023-08-30 07:56:47",
      "response_time_seconds": 165,
      "sentiment_score": -0.33
    },
    {
      "id": 292,
      "patient_id": 24,
      "message": "An automatic follow-up: the account was resolved.",
      "timestamp": "2023-07-01 19:50:47",
      "response_time_seconds": 226,
      "sentiment_score": -0.05
    },
    {
      "id": 293,
      "patient_id": 17,
      "message": "The session was reviewed after an incomplete check.",
      "timestamp": "2023-05-14 19:20:56",
      "response_time_seconds": 169,
      "sentiment_score": -0.13
    },
    {
      "id": 294,
      "patient_id": 175,
      "message": "The transfer was updated following an automatic review.",
      "timestamp": "2023-12-27 17:34:32",
      "response_time_seconds": 219,
      "sentiment_score": 0.23
    },
    {
      "id": 295,
      "patient_id": 63,
      "message": "The invoice was confirmed after a manual check.",
      "timestamp": "2023-09-15 11:03:50",
      "response_time_seconds": 153,
      "sentiment_score": 0.35
    },
    {
      "id": 296,
      "patient_id": 29,
      "message": "The customer reported a standard issue; the shipment was reopened.",
      "timestamp": "2023-12-31 13:22:32",
      "response_time_seconds": 144,
      "sentiment_score": -0.09
    },
    {
      "id": 297,
      "patient_id": 190,
      "message": "Flagged as unusual. An operator processed the session.",
      "timestamp": "2022-12-31 18:07:48",
      "response_time_seconds": 163,
      "sentiment_score": -0.06
    },
    {
      "id": 298,
      "patient_id": 23,
      "message": "The reviewer reported a late issue; the transfer was cancelled.",
      "timestamp": "2023-07-03 13:10:07",
      "response_time_seconds": 156,
      "sentiment_score": 0.13
    },
    {
      "id": 299,
      "patient_id": 4,
      "message": "The reviewer reported an unusual issue; the item was confirmed.",
      "timestamp": "2023-01-04 14:43:56",
      "response_time_seconds": 176,
      "sentiment_score": -0.41
    },
    {
      "id": 300,
      "patient_id": 142,
      "message": "No response from the account owner, so the item was cancelled.",
      "timestamp": "2022-12-17 20:24:33",
      "response_time_seconds": 199,
      "sentiment_score": 0.33
    },
    {
      "id": 301,
      "patient_id": 79,
      "message": null,
      "timestamp": "2022-08-31 09:27:44",
      "response_time_seconds": 143,
      "sentiment_score": -0.06
    },
    {
      "id": 302,
      "patient_id": 58,
      "message": "A duplicate follow-up: the refund was approved.",
      "timestamp": "2023-09-18 08:38:09",
      "response_time_seconds": 149,
      "sentiment_score": 0.13
    },
    {
      "id": 303,
      "patient_id": 132,
      "message": null,
      "timestamp": "2023-03-19 09:32:53",
      "response_time_seconds": 169,
      "sentiment_score": 0
    },
    {
      "id": 304,
      "patient_id": 117,
      "message": "A routine follow-up: the report was reviewed.",
      "timestamp": "2023-03-12 21:50:53",
      "response_time_seconds": 76,
      "sentiment_score": 0.24
    },
    {
      "id": 305,
      "patient_id": 8,
      "message": "The ticket was escalated — manual case, no further action.",
      "timestamp": "2023-07-12 11:53:57",
      "response_time_seconds": 33,
      "sentiment_score": 0.68
    },
    {
      "id": 306,
      "patient_id": 56,
      "message": "An urgent transfer was escalated the same day.",
      "timestamp": "2023-12-27 20:09:43",
      "response_time_seconds": 93,
      "sentiment_score": -0.07
    },
    {
      "id": 307,
      "patient_id": 70,
      "message": "The account was refunded — manual case, no further action.",
      "timestamp": "2022-12-12 12:48:25",
      "response_time_seconds": 231,
      "sentiment_score": -0.01
    },
    {
      "id": 308,
      "patient_id": 98,
      "message": "The item was confirmed after an automatic check.",
      "timestamp": "2023-05-07 20:03:00",
      "response_time_seconds": 141,
      "sentiment_score": 0.12
    },
    {
      "id": 309,
      "patient_id": 124,
      "message": "The invoice was reviewed after an urgent check.",
      "timestamp": "2023-04-11 22:15:18",
      "response_time_seconds": 248,
      "sentiment_score": -0.36
    },
    {
      "id": 310,
      "patient_id": 105,
      "message": "An unusual follow-up: the invoice was rescheduled.",
      "timestamp": "2022-10-23 00:44:57",
      "response_time_seconds": 148,
      "sentiment_score": -0.08
    },
    {
      "id": 311,
      "patient_id": 158,
      "message": "A standard follow-up: the account was replaced.",
      "timestamp": "2023-01-24 19:34:59",
      "response_time_seconds": 105,
      "sentiment_score": 0.54
    },
    {
      "id": 312,
      "patient_id": 93,
      "message": "No response from an operator, so the ticket was approved.",
      "timestamp": "2023-07-24 19:26:01",
      "response_time_seconds": 152,
      "sentiment_score": 0.32
    },
    {
      "id": 313,
      "patient_id": 103,
      "message": "The account was rejected after an automatic check.",
      "timestamp": "2023-10-30 00:20:42",
      "response_time_seconds": 156,
      "sentiment_score": 0.05
    },
    {
      "id": 314,
      "patient_id": 108,
      "message": "An urgent payment was resolved the same day.",
      "timestamp": "2022-05-28 17:22:28",
      "response_time_seconds": 155,
      "sentiment_score": 0.15
    },
    {
      "id": 315,
      "patient_id": 159,
      "message": "No response from the team, so the item was delayed.",
      "timestamp": "2023-07-01 18:38:46",
      "response_time_seconds": 163,
      "sentiment_score": 0.39
    },
    {
      "id": 316,
      "patient_id": 107,
      "message": "An automatic ticket was resolved the same day.",
      "timestamp": "2023-11-13 14:23:29",
      "response_time_seconds": 169,
      "sentiment_score": 0.29
    },
    {
      "id": 317,
      "patient_id": 91,
      "message": "Support asked for a change and the booking was confirmed.",
      "timestamp": "2022-09-18 12:09:33",
      "response_time_seconds": 179,
      "sentiment_score": 0.03
    },
    {
      "id": 318,
      "patient_id": 156,
      "message": "The record was escalated after a manual check.",
      "timestamp": "2022-11-19 11:08:17",
      "response_time_seconds": 99,
      "sentiment_score": -0.14
    },
    {
      "id": 319,
      "patient_id": 99,
      "message": "The team asked for a change and the transfer was confirmed.",
      "timestamp": "2023-11-11 15:01:10",
      "response_time_seconds": 113,
      "sentiment_score": -0.09
    },
    {
      "id": 320,
      "patient_id": 104,
      "message": "A standard booking was closed the same day.",
      "timestamp": "2023-03-09 20:17:39",
      "response_time_seconds": 214,
      "sentiment_score": 0.01
    },
    {
      "id": 321,
      "patient_id": 165,
      "message": "A late shipment was escalated the same day.",
      "timestamp": "2022-01-30 10:23:28",
      "response_time_seconds": 209,
      "sentiment_score": 0.5
    },
    {
      "id": 322,
      "patient_id": 125,
      "message": "The team asked for a change and the refund was resolved.",
      "timestamp": "2022-03-07 18:24:32",
      "response_time_seconds": 116,
      "sentiment_score": 0.1
    },
    {
      "id": 323,
      "patient_id": 2,
      "message": "Flagged as repeat. The account owner closed the ticket.",
      "timestamp": "2022-05-22 12:56:17",
      "response_time_seconds": 134,
      "sentiment_score": -0.06
    },
    {
      "id": 324,
      "patient_id": 54,
      "message": "A minor follow-up: the account was replaced.",
      "timestamp": "2022-07-05 13:09:11",
      "response_time_seconds": 203,
      "sentiment_score": 0.01
    },
    {
      "id": 325,
      "patient_id": 36,
      "message": null,
      "timestamp": "2023-06-08 12:00:20",
      "response_time_seconds": 159,
      "sentiment_score": 0.04
    },
    {
      "id": 326,
      "patient_id": 154,
      "message": "No response from the customer, so the payment was reviewed.",
      "timestamp": "2022-04-27 18:11:29",
      "response_time_seconds": 44,
      "sentiment_score": -0.21
    },
    {
      "id": 327,
      "patient_id": 82,
      "message": "The courier asked for a change and the payment was escalated.",
      "timestamp": "2023-01-10 20:41:15",
      "response_time_seconds": 134,
      "sentiment_score": 0.25
    },
    {
      "id": 328,
      "patient_id": 28,
      "message": null,
      "timestamp": "2022-07-17 19:31:39",
      "response_time_seconds": 154,
      "sentiment_score": -0.5
    },
    {
      "id": 329,
      "patient_id": 162,
      "message": "The courier confirmed the details and the report was delayed.",
      "timestamp": "2022-10-06 09:24:08",
      "response_time_seconds": 90,
      "sentiment_score": -0.09
    },
    {
      "id": 330,
      "patient_id": 155,
      "message": "Flagged as partial. The reviewer updated the payment.",
      "timestamp": "2022-05-16 13:22:05",
      "response_time_seconds": 195,
      "sentiment_score": 0.01
    },
    {
      "id": 331,
      "patient_id": 197,
      "message": "The courier confirmed the details and the item was refunded.",
      "timestamp": "2023-01-26 19:14:53",
      "response_time_seconds": 223,
      "sentiment_score": 0.01
    },
    {
      "id": 332,
      "patient_id": 155,
      "message": "The team asked for a change and the payment was completed.",
      "timestamp": "2022-06-22 22:22:24",
      "response_time_seconds": 96,
      "sentiment_score": 0.13
    },
    {
      "id": 333,
      "patient_id": 149,
      "message": null,
      "timestamp": "2023-03-08 10:38:01",
      "response_time_seconds": 161,
      "sentiment_score": 0.16
    },
    {
      "id": 334,
      "patient_id": 36,
      "message": "The account owner asked for a change and the delivery was refunded.",
      "timestamp": "2022-07-22 16:50:07",
      "response_time_seconds": 197,
      "sentiment_score": 0.63
    },
    {
      "id": 335,
      "patient_id": 163,
      "message": "No response from the account owner, so the delivery was delayed.",
      "timestamp": "2023-09-10 21:36:27",
      "response_time_seconds": 168,
      "sentiment_score": -0.33
    },
    {
      "id": 336,
      "patient_id": 17,
      "message": "The reviewer confirmed the details and the item was escalated.",
      "timestamp": "2022-02-24 20:11:37",
      "response_time_seconds": 158,
      "sentiment_score": 0.4
    },
    {
      "id": 337,
      "patient_id": 132,
      "message": "The courier asked for a change and the request was completed.",
      "timestamp": "2022-08-27 17:52:11",
      "response_time_seconds": 111,
      "sentiment_score": -0.14
    },
    {
      "id": 338,
      "patient_id": 23,
      "message": "The request was reviewed following an unusual review.",
      "timestamp": "2023-08-14 10:53:26",
      "response_time_seconds": 176,
      "sentiment_score": 0.01
    },
    {
      "id": 339,
      "patient_id": 87,
      "message": "The session was refunded following a repeat review.",
      "timestamp": "2022-10-01 18:28:52",
      "response_time_seconds": 167,
      "sentiment_score": -0.26
    },
    {
      "id": 340,
      "patient_id": 36,
      "message": "The delivery was approved — standard case, no further action.",
      "timestamp": "2023-09-08 22:35:35",
      "response_time_seconds": 127,
      "sentiment_score": -0.71
    },
    {
      "id": 341,
      "patient_id": 40,
      "message": "No response from support, so the payment was updated.",
      "timestamp": "2022-08-03 15:36:09",
      "response_time_seconds": 75,
      "sentiment_score": 0.26
    },
    {
      "id": 342,
      "patient_id": 129,
      "message": "The supplier asked for a change and the order was resolved.",
      "timestamp": "2023-05-18 14:43:32",
      "response_time_seconds": 167,
      "sentiment_score": -0.46
    },
    {
      "id": 343,
      "patient_id": 98,
      "message": "The delivery was approved after an automatic check.",
      "timestamp": "2023-05-14 19:39:33",
      "response_time_seconds": 121,
      "sentiment_score": 0.34
    },
    {
      "id": 344,
      "patient_id": 48,
      "message": "A manual follow-up: the claim was escalated.",
      "timestamp": "2023-01-27 00:12:36",
      "response_time_seconds": 179,
      "sentiment_score": 0.14
    },
    {
      "id": 345,
      "patient_id": 187,
      "message": "Flagged as unusual. The courier delayed the order.",
      "timestamp": "2022-11-07 16:37:08",
      "response_time_seconds": 95,
      "sentiment_score": -0.28
    },
    {
      "id": 346,
      "patient_id": 77,
      "message": "The booking was confirmed following a duplicate review.",
      "timestamp": "2023-10-13 15:14:33",
      "response_time_seconds": 229,
      "sentiment_score": 0.54
    },
    {
      "id": 347,
      "patient_id": 92,
      "message": "The payment was reopened after an urgent check.",
      "timestamp": "2023-10-02 08:15:59",
      "response_time_seconds": 110,
      "sentiment_score": 0.57
    },
    {
      "id": 348,
      "patient_id": 109,
      "message": "The account owner reported a minor issue; the booking was resolved.",
      "timestamp": "2023-03-25 16:23:26",
      "response_time_seconds": 122,
      "sentiment_score": -0.16
    },
    {
      "id": 349,
      "patient_id": 37,
      "message": "No response from the account owner, so the account was reopened.",
      "timestamp": "2023-08-15 17:35:25",
      "response_time_seconds": 123,
      "sentiment_score": 0.31
    },
    {
      "id": 350,
      "patient_id": 101,
      "message": "A late follow-up: the request was replaced.",
      "timestamp": "2022-05-29 21:04:44",
      "response_time_seconds": 99,
      "sentiment_score": -0.25
    },
    {
      "id": 351,
      "patient_id": 176,
      "message": "An urgent follow-up: the account was resolved.",
      "timestamp": "2022-11-12 22:48:01",
      "response_time_seconds": 185,
      "sentiment_score": -0.09
    },
    {
      "id": 352,
      "patient_id": 59,
      "message": "The appointment was processed following an urgent review.",
      "timestamp": "2023-04-25 11:31:51",
      "response_time_seconds": 190,
      "sentiment_score": 0.02
    },
    {
      "id": 353,
      "patient_id": 109,
      "message": "Flagged as duplicate. The account owner confirmed the claim.",
      "timestamp": "2023-08-04 05:14:18",
      "response_time_seconds": 162,
      "sentiment_score": 0.48
    },
    {
      "id": 354,
      "patient_id": 78,
      "message": null,
      "timestamp": "2022-09-07 10:20:56",
      "response_time_seconds": 114,
      "sentiment_score": -0.29
    },
    {
      "id": 355,
      "patient_id": 18,
      "message": "A routine follow-up: the request was approved.",
      "timestamp": "2023-11-13 18:33:25",
      "response_time_seconds": 221,
      "sentiment_score": 0.49
    },
    {
      "id": 356,
      "patient_id": 42,
      "message": "A minor follow-up: the record was updated.",
      "timestamp": "2023-03-24 13:28:22",
      "response_time_seconds": 183,
      "sentiment_score": 0.44
    },
    {
      "id": 357,
      "patient_id": 158,
      "message": "The order was refunded following a repeat review.",
      "timestamp": "2022-04-12 13:49:02",
      "response_time_seconds": 136,
      "sentiment_score": -0.07
    },
    {
      "id": 358,
      "patient_id": 126,
      "message": null,
      "timestamp": "2022-05-22 08:48:11",
      "response_time_seconds": 88,
      "sentiment_score": -0.22
    },
    {
      "id": 359,
      "patient_id": 87,
      "message": null,
      "timestamp": "2023-08-30 19:36:27",
      "response_time_seconds": 146,
      "sentiment_score": 0.33
    },
    {
      "id": 360,
      "patient_id": 112,
      "message": "No response from support, so the refund was cancelled.",
      "timestamp": "2023-01-05 09:48:18",
      "response_time_seconds": 190,
      "sentiment_score": 0.33
    },
    {
      "id": 361,
      "patient_id": 185,
      "message": "The item was reopened after a duplicate check.",
      "timestamp": "2022-07-16 11:07:54",
      "response_time_seconds": 113,
      "sentiment_score": 0.15
    },
    {
      "id": 362,
      "patient_id": 113,
      "message": "The claim was delayed following a repeat review.",
      "timestamp": "2023-03-19 19:34:24",
      "response_time_seconds": 94,
      "sentiment_score": 0.01
    },
    {
      "id": 363,
      "patient_id": 165,
      "message": "The customer confirmed the details and the transfer was approved.",
      "timestamp": "2023-10-07 15:27:43",
      "response_time_seconds": 105,
      "sentiment_score": -0.2
    },
    {
      "id": 364,
      "patient_id": 200,
      "message": "The invoice was resolved — partial case, no further action.",
      "timestamp": "2023-06-09 12:35:16",
      "response_time_seconds": 166,
      "sentiment_score": 0.23
    },
    {
      "id": 365,
      "patient_id": 86,
      "message": "An urgent follow-up: the record was updated.",
      "timestamp": "2022-11-29 21:20:55",
      "response_time_seconds": 208,
      "sentiment_score": -0.33
    },
    {
      "id": 366,
      "patient_id": 102,
      "message": "No response from the supplier, so the claim was escalated.",
      "timestamp": "2022-04-13 21:45:31",
      "response_time_seconds": 182,
      "sentiment_score": 0.5
    },
    {
      "id": 367,
      "patient_id": 163,
      "message": "A minor follow-up: the appointment was processed.",
      "timestamp": "2022-11-16 19:09:24",
      "response_time_seconds": 175,
      "sentiment_score": 0.1
    },
    {
      "id": 368,
      "patient_id": 200,
      "message": null,
      "timestamp": "2023-06-21 12:54:41",
      "response_time_seconds": 227,
      "sentiment_score": -0.28
    },
    {
      "id": 369,
      "patient_id": 87,
      "message": "No response from the supplier, so the report was updated.",
      "timestamp": "2023-08-26 12:14:37",
      "response_time_seconds": 107,
      "sentiment_score": 0.35
    },
    {
      "id": 370,
      "patient_id": 15,
      "message": "The team asked for a change and the payment was delayed.",
      "timestamp": "2023-10-09 12:09:25",
      "response_time_seconds": 158,
      "sentiment_score": -0.18
    },
    {
      "id": 371,
      "patient_id": 104,
      "message": "The appointment was processed following an incomplete review.",
      "timestamp": "2022-04-13 11:11:09",
      "response_time_seconds": 127,
      "sentiment_score": -0.4
    },
    {
      "id": 372,
      "patient_id": 80,
      "message": "The session was replaced following an automatic review.",
      "timestamp": "2023-06-10 10:31:26",
      "response_time_seconds": 154,
      "sentiment_score": 0.28
    },
    {
      "id": 373,
      "patient_id": 47,
      "message": "The refund was escalated after a manual check.",
      "timestamp": "2023-11-17 14:32:26",
      "response_time_seconds": 226,
      "sentiment_score": 0.21
    },
    {
      "id": 374,
      "patient_id": 175,
      "message": "The claim was updated after a partial check.",
      "timestamp": "2022-03-08 18:40:44",
      "response_time_seconds": 186,
      "sentiment_score": 0.25
    },
    {
      "id": 375,
      "patient_id": 37,
      "message": "The account owner confirmed the details and the invoice was escalated.",
      "timestamp": "2023-09-17 19:47:49",
      "response_time_seconds": 172,
      "sentiment_score": -0.05
    },
    {
      "id": 376,
      "patient_id": 17,
      "message": "An incomplete refund was rescheduled the same day.",
      "timestamp": "2023-09-10 19:39:50",
      "response_time_seconds": 152,
      "sentiment_score": 0.05
    },
    {
      "id": 377,
      "patient_id": 13,
      "message": "The account owner reported a repeat issue; the shipment was reopened.",
      "timestamp": "2023-10-01 08:44:04",
      "response_time_seconds": 131,
      "sentiment_score": -0.02
    },
    {
      "id": 378,
      "patient_id": 64,
      "message": "The supplier confirmed the details and the report was resolved.",
      "timestamp": "2023-11-14 06:56:34",
      "response_time_seconds": 172,
      "sentiment_score": -0.16
    },
    {
      "id": 379,
      "patient_id": 62,
      "message": "The courier asked for a change and the record was rejected.",
      "timestamp": "2023-07-20 22:12:52",
      "response_time_seconds": 173,
      "sentiment_score": -0.33
    },
    {
      "id": 380,
      "patient_id": 9,
      "message": "The shipment was confirmed after a duplicate check.",
      "timestamp": "2022-09-05 00:05:47",
      "response_time_seconds": 167,
      "sentiment_score": -0.25
    },
    {
      "id": 381,
      "patient_id": 141,
      "message": "A repeat report was completed the same day.",
      "timestamp": "2023-11-14 18:00:10",
      "response_time_seconds": 60,
      "sentiment_score": -0.49
    },
    {
      "id": 382,
      "patient_id": 25,
      "message": "Support confirmed the details and the invoice was rescheduled.",
      "timestamp": "2023-12-01 18:15:39",
      "response_time_seconds": 147,
      "sentiment_score": -0.03
    },
    {
      "id": 383,
      "patient_id": 117,
      "message": "The reviewer asked for a change and the delivery was reviewed.",
      "timestamp": "2023-03-28 16:32:45",
      "response_time_seconds": 92,
      "sentiment_score": -0.16
    },
    {
      "id": 384,
      "patient_id": 36,
      "message": "A late follow-up: the claim was rescheduled.",
      "timestamp": "2023-12-28 18:29:15",
      "response_time_seconds": 161,
      "sentiment_score": -0.23
    },
    {
      "id": 385,
      "patient_id": 149,
      "message": "No response from support, so the session was replaced.",
      "timestamp": "2023-10-26 15:29:45",
      "response_time_seconds": 42,
      "sentiment_score": 0.21
    },
    {
      "id": 386,
      "patient_id": 100,
      "message": "The report was refunded following an urgent review.",
      "timestamp": "2022-04-20 15:17:29",
      "response_time_seconds": 155,
      "sentiment_score": 0.28
    },
    {
      "id": 387,
      "patient_id": 4,
      "message": "A manual ticket was rejected the same day.",
      "timestamp": "2022-10-19 22:04:21",
      "response_time_seconds": 77,
      "sentiment_score": -0.39
    },
    {
      "id": 388,
      "patient_id": 124,
      "message": "An unusual follow-up: the record was processed.",
      "timestamp": "2022-09-17 11:41:25",
      "response_time_seconds": 172,
      "sentiment_score": 0.41
    },
    {
      "id": 389,
      "patient_id": 28,
      "message": "The supplier asked for a change and the delivery was updated.",
      "timestamp": "2023-10-11 15:45:05",
      "response_time_seconds": 136,
      "sentiment_score": -0.27
    },
    {
      "id": 390,
      "patient_id": 87,
      "message": "Support confirmed the details and the shipment was reviewed.",
      "timestamp": "2023-10-22 11:00:46",
      "response_time_seconds": 227,
      "sentiment_score": 0.08
    },
    {
      "id": 391,
      "patient_id": 143,
      "message": "A manual claim was closed the same day.",
      "timestamp": "2022-04-12 19:06:40",
      "response_time_seconds": 151,
      "sentiment_score": -0.31
    },
    {
      "id": 392,
      "patient_id": 162,
      "message": "The supplier reported a manual issue; the item was rescheduled.",
      "timestamp": "2023-12-24 14:05:57",
      "response_time_seconds": 124,
      "sentiment_score": 0.12
    },
    {
      "id": 393,
      "patient_id": 117,
      "message": "Flagged as repeat. The reviewer processed the shipment.",
      "timestamp": "2023-01-30 14:04:25",
      "response_time_seconds": 199,
      "sentiment_score": -0.15
    },
    {
      "id": 394,
      "patient_id": 165,
      "message": "The record was closed following a manual review.",
      "timestamp": "2023-11-21 07:10:31",
      "response_time_seconds": 96,
      "sentiment_score": -0.38
    },
    {
      "id": 395,
      "patient_id": 107,
      "message": "The team asked for a change and the order was confirmed.",
      "timestamp": "2023-11-22 20:11:53",
      "response_time_seconds": 200,
      "sentiment_score": -0.09
    },
    {
      "id": 396,
      "patient_id": 157,
      "message": "The team confirmed the details and the claim was reopened.",
      "timestamp": "2022-10-01 13:50:45",
      "response_time_seconds": 69,
      "sentiment_score": -0.13
    },
    {
      "id": 397,
      "patient_id": 35,
      "message": "A routine session was escalated the same day.",
      "timestamp": "2022-09-15 17:01:49",
      "response_time_seconds": 170,
      "sentiment_score": -0.21
    },
    {
      "id": 398,
      "patient_id": 98,
      "message": "The order was delayed following an automatic review.",
      "timestamp": "2022-10-14 08:37:25",
      "response_time_seconds": 170,
      "sentiment_score": 0.19
    },
    {
      "id": 399,
      "patient_id": 49,
      "message": "The session was confirmed — duplicate case, no further action.",
      "timestamp": "2023-06-11 20:53:29",
      "response_time_seconds": 136,
      "sentiment_score": -0.17
    },
    {
      "id": 400,
      "patient_id": 149,
      "message": "An operator confirmed the details and the invoice was cancelled.",
      "timestamp": "2023-03-27 07:55:26",
      "response_time_seconds": 160,
      "sentiment_score": -0.23
    },
    {
      "id": 401,
      "patient_id": 199,
      "message": "The ticket was reopened — repeat case, no further action.",
      "timestamp": "2023-02-23 22:35:05",
      "response_time_seconds": 189,
      "sentiment_score": -0.31
    },
    {
      "id": 402,
      "patient_id": 148,
      "message": null,
      "timestamp": "2023-07-11 13:11:04",
      "response_time_seconds": 151,
      "sentiment_score": -0.42
    },
    {
      "id": 403,
      "patient_id": 140,
      "message": "Support reported a late issue; the appointment was approved.",
      "timestamp": "2023-12-18 19:09:03",
      "response_time_seconds": 175,
      "sentiment_score": 0.24
    },
    {
      "id": 404,
      "patient_id": 183,
      "message": "No response from the team, so the shipment was refunded.",
      "timestamp": "2023-03-07 18:40:59",
      "response_time_seconds": 144,
      "sentiment_score": -0.56
    },
    {
      "id": 405,
      "patient_id": 69,
      "message": null,
      "timestamp": "2023-10-31 01:16:42",
      "response_time_seconds": 162,
      "sentiment_score": 0.49
    },
    {
      "id": 406,
      "patient_id": 195,
      "message": "Flagged as manual. The account owner replaced the item.",
      "timestamp": "2023-04-27 21:43:03",
      "response_time_seconds": 166,
      "sentiment_score": -0.25
    },
    {
      "id": 407,
      "patient_id": 89,
      "message": "The refund was reviewed — unusual case, no further action.",
      "timestamp": "2022-09-09 10:36:37",
      "response_time_seconds": 182,
      "sentiment_score": -0.01
    },
    {
      "id": 408,
      "patient_id": 182,
      "message": null,
      "timestamp": "2023-01-21 11:34:37",
      "response_time_seconds": 103,
      "sentiment_score": 0.36
    },
    {
      "id": 409,
      "patient_id": 148,
      "message": "No response from the customer, so the report was rejected.",
      "timestamp": "2023-03-09 16:09:42",
      "response_time_seconds": 158,
      "sentiment_score": -0.28
    },
    {
      "id": 410,
      "patient_id": 48,
      "message": "Flagged as urgent. The account owner confirmed the report.",
      "timestamp": "2023-10-08 21:04:06",
      "response_time_seconds": 135,
      "sentiment_score": -0.35
    },
    {
      "id": 411,
      "patient_id": 104,
      "message": "The courier reported an automatic issue; the booking was escalated.",
      "timestamp": "2023-04-20 21:41:55",
      "response_time_seconds": 168,
      "sentiment_score": -0.21
    },
    {
      "id": 412,
      "patient_id": 26,
      "message": "The supplier reported a standard issue; the claim was delayed.",
      "timestamp": "2022-01-23 20:13:01",
      "response_time_seconds": 164,
      "sentiment_score": -0.29
    },
    {
      "id": 413,
      "patient_id": 32,
      "message": "An urgent follow-up: the booking was rescheduled.",
      "timestamp": "2022-09-01 21:47:00",
      "response_time_seconds": 174,
      "sentiment_score": -0.09
    },
    {
      "id": 414,
      "patient_id": 69,
      "message": "An unusual booking was escalated the same day.",
      "timestamp": "2023-09-26 15:26:13",
      "response_time_seconds": 121,
      "sentiment_score": 0.18
    },
    {
      "id": 415,
      "patient_id": 68,
      "message": null,
      "timestamp": "2022-08-27 09:00:34",
      "response_time_seconds": 185,
      "sentiment_score": 0.26
    },
    {
      "id": 416,
      "patient_id": 192,
      "message": "Flagged as routine. The courier reopened the report.",
      "timestamp": "2022-06-19 16:20:31",
      "response_time_seconds": 105,
      "sentiment_score": -0.07
    },
    {
      "id": 417,
      "patient_id": 46,
      "message": "An operator reported a late issue; the report was rescheduled.",
      "timestamp": "2023-03-26 17:15:16",
      "response_time_seconds": 181,
      "sentiment_score": -0.05
    },
    {
      "id": 418,
      "patient_id": 45,
      "message": "No response from the team, so the claim was cancelled.",
      "timestamp": "2022-04-05 10:07:04",
      "response_time_seconds": 211,
      "sentiment_score": -0.13
    },
    {
      "id": 419,
      "patient_id": 139,
      "message": "The shipment was refunded following an unusual review.",
      "timestamp": "2022-11-26 21:13:23",
      "response_time_seconds": 194,
      "sentiment_score": -0.02
    },
    {
      "id": 420,
      "patient_id": 14,
      "message": "The request was reviewed following a routine review.",
      "timestamp": "2022-12-19 10:00:58",
      "response_time_seconds": 151,
      "sentiment_score": 0.59
    },
    {
      "id": 421,
      "patient_id": 45,
      "message": "No response from the customer, so the record was processed.",
      "timestamp": "2023-08-10 19:02:57",
      "response_time_seconds": 187,
      "sentiment_score": -0.51
    },
    {
      "id": 422,
      "patient_id": 197,
      "message": "The request was cancelled — automatic case, no further action.",
      "timestamp": "2022-09-09 14:09:30",
      "response_time_seconds": 114,
      "sentiment_score": -0.66
    },
    {
      "id": 423,
      "patient_id": 101,
      "message": "The shipment was reopened — manual case, no further action.",
      "timestamp": "2022-02-01 22:37:39",
      "response_time_seconds": 219,
      "sentiment_score": -0.65
    },
    {
      "id": 424,
      "patient_id": 40,
      "message": "An unusual follow-up: the booking was completed.",
      "timestamp": "2022-06-09 22:23:28",
      "response_time_seconds": 107,
      "sentiment_score": -0.37
    },
    {
      "id": 425,
      "patient_id": 161,
      "message": "A routine session was processed the same day.",
      "timestamp": "2022-12-09 08:44:45",
      "response_time_seconds": 111,
      "sentiment_score": 0.09
    },
    {
      "id": 426,
      "patient_id": 44,
      "message": "Flagged as unusual. Support updated the session.",
      "timestamp": "2022-11-12 16:39:54",
      "response_time_seconds": 162,
      "sentiment_score": 0.59
    },
    {
      "id": 427,
      "patient_id": 162,
      "message": null,
      "timestamp": "2023-10-28 14:43:26",
      "response_time_seconds": 213,
      "sentiment_score": 0.23
    },
    {
      "id": 428,
      "patient_id": 163,
      "message": "The record was reviewed following an unusual review.",
      "timestamp": "2022-01-14 12:45:09",
      "response_time_seconds": 136,
      "sentiment_score": -0.28
    },
    {
      "id": 429,
      "patient_id": 142,
      "message": "A repeat follow-up: the appointment was refunded.",
      "timestamp": "2023-11-20 13:49:21",
      "response_time_seconds": 210,
      "sentiment_score": -0.26
    },
    {
      "id": 430,
      "patient_id": 159,
      "message": "The reviewer confirmed the details and the item was refunded.",
      "timestamp": "2023-04-24 09:10:35",
      "response_time_seconds": 98,
      "sentiment_score": -0.3
    },
    {
      "id": 431,
      "patient_id": 8,
      "message": "The reviewer asked for a change and the delivery was completed.",
      "timestamp": "2023-01-19 08:01:16",
      "response_time_seconds": 83,
      "sentiment_score": 0.03
    },
    {
      "id": 432,
      "patient_id": 9,
      "message": "An automatic follow-up: the item was updated.",
      "timestamp": "2023-05-07 03:03:02",
      "response_time_seconds": 132,
      "sentiment_score": -0.08
    },
    {
      "id": 433,
      "patient_id": 2,
      "message": null,
      "timestamp": "2023-07-01 19:16:49",
      "response_time_seconds": 195,
      "sentiment_score": -0.34
    },
    {
      "id": 434,
      "patient_id": 168,
      "message": "The team confirmed the details and the shipment was closed.",
      "timestamp": "2022-06-01 12:17:50",
      "response_time_seconds": 190,
      "sentiment_score": 0
    },
    {
      "id": 435,
      "patient_id": 113,
      "message": null,
      "timestamp": "2023-10-11 13:41:22",
      "response_time_seconds": 139,
      "sentiment_score": 0.04
    },
    {
      "id": 436,
      "patient_id": 62,
      "message": "The account owner confirmed the details and the item was updated.",
      "timestamp": "2023-03-10 11:26:42",
      "response_time_seconds": 164,
      "sentiment_score": -0.21
    },
    {
      "id": 437,
      "patient_id": 49,
      "message": "The reviewer confirmed the details and the shipment was rejected.",
      "timestamp": "2023-11-18 18:52:00",
      "response_time_seconds": 268,
      "sentiment_score": 0.12
    },
    {
      "id": 438,
      "patient_id": 159,
      "message": "The customer asked for a change and the booking was refunded.",
      "timestamp": "2022-05-18 10:45:06",
      "response_time_seconds": 148,
      "sentiment_score": -0.27
    },
    {
      "id": 439,
      "patient_id": 199,
      "message": "The courier asked for a change and the invoice was escalated.",
      "timestamp": "2023-11-27 13:41:09",
      "response_time_seconds": 168,
      "sentiment_score": 0.15
    },
    {
      "id": 440,
      "patient_id": 183,
      "message": "No response from an operator, so the invoice was reviewed.",
      "timestamp": "2022-02-05 19:58:03",
      "response_time_seconds": 142,
      "sentiment_score": -0.36
    },
    {
      "id": 441,
      "patient_id": 53,
      "message": "A late follow-up: the document was refunded.",
      "timestamp": "2022-09-12 21:49:52",
      "response_time_seconds": 133,
      "sentiment_score": -0.02
    },
    {
      "id": 442,
      "patient_id": 129,
      "message": "No response from the customer, so the item was cancelled.",
      "timestamp": "2023-07-31 12:42:27",
      "response_time_seconds": 190,
      "sentiment_score": -0.18
    },
    {
      "id": 443,
      "patient_id": 33,
      "message": "An unusual follow-up: the session was refunded.",
      "timestamp": "2023-03-24 19:08:15",
      "response_time_seconds": 198,
      "sentiment_score": -0.04
    },
    {
      "id": 444,
      "patient_id": 104,
      "message": "An operator asked for a change and the delivery was replaced.",
      "timestamp": "2023-07-07 17:45:05",
      "response_time_seconds": 126,
      "sentiment_score": 0.21
    },
    {
      "id": 445,
      "patient_id": 133,
      "message": null,
      "timestamp": "2023-12-17 07:42:32",
      "response_time_seconds": 125,
      "sentiment_score": 0.62
    },
    {
      "id": 446,
      "patient_id": 102,
      "message": "The shipment was delayed after an incomplete check.",
      "timestamp": "2022-12-31 22:44:52",
      "response_time_seconds": 133,
      "sentiment_score": 0.23
    },
    {
      "id": 447,
      "patient_id": 9,
      "message": "An operator asked for a change and the transfer was updated.",
      "timestamp": "2023-02-12 15:15:36",
      "response_time_seconds": 190,
      "sentiment_score": -0.04
    },
    {
      "id": 448,
      "patient_id": 152,
      "message": "A partial follow-up: the record was replaced.",
      "timestamp": "2023-09-06 18:17:52",
      "response_time_seconds": 119,
      "sentiment_score": 0.16
    },
    {
      "id": 449,
      "patient_id": 72,
      "message": "No response from support, so the record was reopened.",
      "timestamp": "2023-11-04 17:54:14",
      "response_time_seconds": 143,
      "sentiment_score": 0.41
    },
    {
      "id": 450,
      "patient_id": 153,
      "message": "A repeat delivery was replaced the same day.",
      "timestamp": "2023-08-05 13:02:52",
      "response_time_seconds": 220,
      "sentiment_score": -0.18
    },
    {
      "id": 451,
      "patient_id": 165,
      "message": "The supplier asked for a change and the item was confirmed.",
      "timestamp": "2023-03-07 21:30:28",
      "response_time_seconds": 226,
      "sentiment_score": 0.11
    },
    {
      "id": 452,
      "patient_id": 75,
      "message": null,
      "timestamp": "2023-09-05 11:18:47",
      "response_time_seconds": 166,
      "sentiment_score": -0.23
    },
    {
      "id": 453,
      "patient_id": 185,
      "message": "Flagged as incomplete. The courier escalated the refund.",
      "timestamp": "2023-03-29 22:08:12",
      "response_time_seconds": 153,
      "sentiment_score": -0.07
    },
    {
      "id": 454,
      "patient_id": 78,
      "message": "Flagged as automatic. The account owner updated the order.",
      "timestamp": "2023-12-27 11:58:54",
      "response_time_seconds": 178,
      "sentiment_score": -0.09
    },
    {
      "id": 455,
      "patient_id": 20,
      "message": "The delivery was processed following a partial review.",
      "timestamp": "2023-08-17 13:35:28",
      "response_time_seconds": 95,
      "sentiment_score": -0.23
    },
    {
      "id": 456,
      "patient_id": 125,
      "message": "The supplier confirmed the details and the request was approved.",
      "timestamp": "2022-01-23 17:54:20",
      "response_time_seconds": 128,
      "sentiment_score": -0.43
    },
    {
      "id": 457,
      "patient_id": 100,
      "message": "No response from an operator, so the delivery was refunded.",
      "timestamp": "2023-07-03 11:59:51",
      "response_time_seconds": 124,
      "sentiment_score": -0.04
    },
    {
      "id": 458,
      "patient_id": 9,
      "message": "The session was resolved after a minor check.",
      "timestamp": "2022-12-04 14:11:59",
      "response_time_seconds": 183,
      "sentiment_score": -0.07
    },
    {
      "id": 459,
      "patient_id": 76,
      "message": "Flagged as unusual. An operator confirmed the payment.",
      "timestamp": "2022-11-08 20:51:21",
      "response_time_seconds": 75,
      "sentiment_score": 0.1
    },
    {
      "id": 460,
      "patient_id": 93,
      "message": "The session was replaced — standard case, no further action.",
      "timestamp": "2022-04-30 11:16:18",
      "response_time_seconds": 143,
      "sentiment_score": -0.54
    },
    {
      "id": 461,
      "patient_id": 37,
      "message": "The session was updated — repeat case, no further action.",
      "timestamp": "2023-04-07 11:30:55",
      "response_time_seconds": 119,
      "sentiment_score": -0.02
    },
    {
      "id": 462,
      "patient_id": 149,
      "message": "The booking was refunded — duplicate case, no further action.",
      "timestamp": "2023-08-31 16:06:14",
      "response_time_seconds": 215,
      "sentiment_score": 0.32
    },
    {
      "id": 463,
      "patient_id": 166,
      "message": "Flagged as late. The account owner cancelled the refund.",
      "timestamp": "2022-11-10 13:45:26",
      "response_time_seconds": 173,
      "sentiment_score": 0.52
    },
    {
      "id": 464,
      "patient_id": 161,
      "message": "The account owner asked for a change and the refund was delayed.",
      "timestamp": "2023-01-31 10:06:51",
      "response_time_seconds": 134,
      "sentiment_score": -0.01
    },
    {
      "id": 465,
      "patient_id": 86,
      "message": "No response from the team, so the shipment was delayed.",
      "timestamp": "2023-12-09 23:00:39",
      "response_time_seconds": 161,
      "sentiment_score": -0.01
    },
    {
      "id": 466,
      "patient_id": 195,
      "message": "The order was escalated — automatic case, no further action.",
      "timestamp": "2023-06-06 17:42:50",
      "response_time_seconds": 189,
      "sentiment_score": 0.29
    },
    {
      "id": 467,
      "patient_id": 48,
      "message": "Support asked for a change and the delivery was delayed.",
      "timestamp": "2023-09-27 15:23:05",
      "response_time_seconds": 177,
      "sentiment_score": -0.21
    },
    {
      "id": 468,
      "patient_id": 43,
      "message": "The customer asked for a change and the delivery was updated.",
      "timestamp": "2022-12-09 23:05:40",
      "response_time_seconds": 83,
      "sentiment_score": -0.52
    },
    {
      "id": 469,
      "patient_id": 84,
      "message": "The claim was escalated following a minor review.",
      "timestamp": "2022-10-30 12:47:41",
      "response_time_seconds": 113,
      "sentiment_score": 0.56
    },
    {
      "id": 470,
      "patient_id": 76,
      "message": "The supplier reported a manual issue; the appointment was processed.",
      "timestamp": "2023-04-23 21:57:02",
      "response_time_seconds": 147,
      "sentiment_score": -0.12
    },
    {
      "id": 471,
      "patient_id": 47,
      "message": null,
      "timestamp": "2023-10-09 23:23:30",
      "response_time_seconds": 169,
      "sentiment_score": 0.32
    },
    {
      "id": 472,
      "patient_id": 159,
      "message": "The shipment was completed — unusual case, no further action.",
      "timestamp": "2022-06-30 09:28:45",
      "response_time_seconds": 89,
      "sentiment_score": -0.09
    },
    {
      "id": 473,
      "patient_id": 163,
      "message": "A duplicate shipment was processed the same day.",
      "timestamp": "2022-09-23 17:15:57",
      "response_time_seconds": 173,
      "sentiment_score": 0.23
    },
    {
      "id": 474,
      "patient_id": 53,
      "message": "The document was reviewed — incomplete case, no further action.",
      "timestamp": "2022-06-21 02:13:43",
      "response_time_seconds": 94,
      "sentiment_score": -0.3
    },
    {
      "id": 475,
      "patient_id": 140,
      "message": "No response from the supplier, so the payment was processed.",
      "timestamp": "2023-09-26 13:22:59",
      "response_time_seconds": 166,
      "sentiment_score": 0.05
    },
    {
      "id": 476,
      "patient_id": 126,
      "message": "A minor follow-up: the refund was delayed.",
      "timestamp": "2023-02-07 11:51:38",
      "response_time_seconds": 195,
      "sentiment_score": 0.22
    },
    {
      "id": 477,
      "patient_id": 164,
      "message": "The team reported a duplicate issue; the session was delayed.",
      "timestamp": "2022-11-07 19:36:15",
      "response_time_seconds": 102,
      "sentiment_score": -0.1
    },
    {
      "id": 478,
      "patient_id": 91,
      "message": "An unusual document was closed the same day.",
      "timestamp": "2023-07-15 12:43:29",
      "response_time_seconds": 116,
      "sentiment_score": -0.16
    },
    {
      "id": 479,
      "patient_id": 161,
      "message": "The reviewer asked for a change and the ticket was escalated.",
      "timestamp": "2023-02-25 12:59:11",
      "response_time_seconds": 146,
      "sentiment_score": -0.08
    },
    {
      "id": 480,
      "patient_id": 85,
      "message": "The courier confirmed the details and the payment was confirmed.",
      "timestamp": "2023-05-14 21:37:40",
      "response_time_seconds": 142,
      "sentiment_score": -0.18
    },
    {
      "id": 481,
      "patient_id": 37,
      "message": "No response from the courier, so the document was rescheduled.",
      "timestamp": "2023-11-26 19:54:07",
      "response_time_seconds": 223,
      "sentiment_score": 0.5
    },
    {
      "id": 482,
      "patient_id": 31,
      "message": "The record was delayed — minor case, no further action.",
      "timestamp": "2023-08-25 12:00:17",
      "response_time_seconds": 175,
      "sentiment_score": 0.61
    },
    {
      "id": 483,
      "patient_id": 132,
      "message": null,
      "timestamp": "2023-10-24 09:55:59",
      "response_time_seconds": 88,
      "sentiment_score": 0.03
    },
    {
      "id": 484,
      "patient_id": 32,
      "message": "The payment was approved following a repeat review.",
      "timestamp": "2023-05-03 09:28:42",
      "response_time_seconds": 204,
      "sentiment_score": 0.26
    },
    {
      "id": 485,
      "patient_id": 86,
      "message": "The transfer was processed — partial case, no further action.",
      "timestamp": "2022-03-28 08:52:18",
      "response_time_seconds": 185,
      "sentiment_score": -0.64
    },
    {
      "id": 486,
      "patient_id": 61,
      "message": "A duplicate invoice was escalated the same day.",
      "timestamp": "2022-03-08 11:19:56",
      "response_time_seconds": 94,
      "sentiment_score": 0.19
    },
    {
      "id": 487,
      "patient_id": 107,
      "message": "Flagged as standard. An operator refunded the account.",
      "timestamp": "2023-10-20 11:43:47",
      "response_time_seconds": 131,
      "sentiment_score": -0.22
    },
    {
      "id": 488,
      "patient_id": 69,
      "message": "Flagged as late. The reviewer rescheduled the account.",
      "timestamp": "2023-09-25 18:04:41",
      "response_time_seconds": 184,
      "sentiment_score": 0.07
    },
    {
      "id": 489,
      "patient_id": 93,
      "message": "The refund was closed after a standard check.",
      "timestamp": "2023-06-02 19:15:37",
      "response_time_seconds": 97,
      "sentiment_score": 0.43
    },
    {
      "id": 490,
      "patient_id": 57,
      "message": "An incomplete follow-up: the refund was escalated.",
      "timestamp": "2023-01-31 02:46:11",
      "response_time_seconds": 154,
      "sentiment_score": 0.56
    },
    {
      "id": 491,
      "patient_id": 137,
      "message": "The account was confirmed — standard case, no further action.",
      "timestamp": "2023-09-10 20:39:32",
      "response_time_seconds": 144,
      "sentiment_score": -0.45
    },
    {
      "id": 492,
      "patient_id": 141,
      "message": null,
      "timestamp": "2022-01-01 17:57:50",
      "response_time_seconds": 179,
      "sentiment_score": -0.06
    },
    {
      "id": 493,
      "patient_id": 126,
      "message": "Flagged as urgent. Support closed the appointment.",
      "timestamp": "2022-10-10 14:24:06",
      "response_time_seconds": 119,
      "sentiment_score": -0.33
    },
    {
      "id": 494,
      "patient_id": 123,
      "message": "The reviewer reported a duplicate issue; the refund was confirmed.",
      "timestamp": "2023-04-04 19:21:43",
      "response_time_seconds": 95,
      "sentiment_score": -0.08
    },
    {
      "id": 495,
      "patient_id": 187,
      "message": "A duplicate follow-up: the invoice was approved.",
      "timestamp": "2022-04-27 08:31:43",
      "response_time_seconds": 155,
      "sentiment_score": -0.17
    },
    {
      "id": 496,
      "patient_id": 70,
      "message": "Flagged as repeat. An operator resolved the transfer.",
      "timestamp": "2023-02-26 23:10:50",
      "response_time_seconds": 186,
      "sentiment_score": -0.02
    },
    {
      "id": 497,
      "patient_id": 13,
      "message": "The customer reported a late issue; the transfer was refunded.",
      "timestamp": "2023-10-20 09:21:59",
      "response_time_seconds": 188,
      "sentiment_score": -0.05
    },
    {
      "id": 498,
      "patient_id": 86,
      "message": "The customer reported an automatic issue; the claim was resolved.",
      "timestamp": "2023-02-23 20:31:41",
      "response_time_seconds": 143,
      "sentiment_score": 0.47
    },
    {
      "id": 499,
      "patient_id": 162,
      "message": "No response from the team, so the booking was confirmed.",
      "timestamp": "2023-05-27 14:15:20",
      "response_time_seconds": 194,
      "sentiment_score": 0.67
    },
    {
      "id": 500,
      "patient_id": 47,
      "message": null,
      "timestamp": "2023-02-20 17:13:55",
      "response_time_seconds": 129,
      "sentiment_score": -0.36
    },
    {
      "id": 501,
      "patient_id": 142,
      "message": null,
      "timestamp": "2022-12-08 18:04:58",
      "response_time_seconds": 199,
      "sentiment_score": 0.32
    },
    {
      "id": 502,
      "patient_id": 71,
      "message": "An operator confirmed the details and the claim was confirmed.",
      "timestamp": "2022-08-28 06:59:19",
      "response_time_seconds": 98,
      "sentiment_score": 0.21
    },
    {
      "id": 503,
      "patient_id": 36,
      "message": "The item was replaced after a late check.",
      "timestamp": "2023-07-05 19:04:53",
      "response_time_seconds": 128,
      "sentiment_score": -0.24
    },
    {
      "id": 504,
      "patient_id": 49,
      "message": "Support asked for a change and the ticket was escalated.",
      "timestamp": "2022-11-19 12:19:09",
      "response_time_seconds": 251,
      "sentiment_score": -0.12
    },
    {
      "id": 505,
      "patient_id": 159,
      "message": "Flagged as standard. An operator cancelled the request.",
      "timestamp": "2023-09-29 15:20:53",
      "response_time_seconds": 201,
      "sentiment_score": -0.71
    },
    {
      "id": 506,
      "patient_id": 31,
      "message": "A repeat transfer was processed the same day.",
      "timestamp": "2023-01-15 11:29:55",
      "response_time_seconds": 115,
      "sentiment_score": 0.03
    },
    {
      "id": 507,
      "patient_id": 142,
      "message": null,
      "timestamp": "2023-02-14 15:18:19",
      "response_time_seconds": 106,
      "sentiment_score": -0.15
    },
    {
      "id": 508,
      "patient_id": 165,
      "message": "The reviewer reported a partial issue; the shipment was rescheduled.",
      "timestamp": "2023-07-22 20:20:34",
      "response_time_seconds": 175,
      "sentiment_score": -0.36
    },
    {
      "id": 509,
      "patient_id": 45,
      "message": "The customer asked for a change and the booking was escalated.",
      "timestamp": "2023-06-07 21:45:06",
      "response_time_seconds": 42,
      "sentiment_score": -0.25
    },
    {
      "id": 510,
      "patient_id": 100,
      "message": null,
      "timestamp": "2023-06-07 00:38:59",
      "response_time_seconds": 101,
      "sentiment_score": -0.11
    },
    {
      "id": 511,
      "patient_id": 69,
      "message": "The refund was reviewed — duplicate case, no further action.",
      "timestamp": "2022-09-10 17:37:45",
      "response_time_seconds": 191,
      "sentiment_score": 0.16
    },
    {
      "id": 512,
      "patient_id": 2,
      "message": "Flagged as partial. The account owner reopened the report.",
      "timestamp": "2022-10-13 19:46:34",
      "response_time_seconds": 117,
      "sentiment_score": -0.13
    },
    {
      "id": 513,
      "patient_id": 150,
      "message": "An operator confirmed the details and the appointment was cancelled.",
      "timestamp": "2022-08-16 22:58:48",
      "response_time_seconds": 202,
      "sentiment_score": -0.19
    },
    {
      "id": 514,
      "patient_id": 197,
      "message": "The team asked for a change and the delivery was approved.",
      "timestamp": "2023-12-11 15:01:12",
      "response_time_seconds": 152,
      "sentiment_score": 0.25
    },
    {
      "id": 515,
      "patient_id": 182,
      "message": "No response from the team, so the claim was resolved.",
      "timestamp": "2022-06-05 14:09:29",
      "response_time_seconds": 127,
      "sentiment_score": 0.35
    },
    {
      "id": 516,
      "patient_id": 158,
      "message": "The delivery was updated after a duplicate check.",
      "timestamp": "2023-09-04 22:33:15",
      "response_time_seconds": 149,
      "sentiment_score": -0.22
    },
    {
      "id": 517,
      "patient_id": 150,
      "message": null,
      "timestamp": "2022-12-09 12:57:32",
      "response_time_seconds": 144,
      "sentiment_score": -0.23
    },
    {
      "id": 518,
      "patient_id": 51,
      "message": null,
      "timestamp": "2023-01-31 23:26:42",
      "response_time_seconds": 135,
      "sentiment_score": -0.19
    },
    {
      "id": 519,
      "patient_id": 86,
      "message": "No response from the team, so the invoice was resolved.",
      "timestamp": "2022-12-02 07:13:03",
      "response_time_seconds": 163,
      "sentiment_score": 0.1
    },
    {
      "id": 520,
      "patient_id": 87,
      "message": "The order was reviewed after a duplicate check.",
      "timestamp": "2023-09-16 08:53:35",
      "response_time_seconds": 176,
      "sentiment_score": -0.37
    },
    {
      "id": 521,
      "patient_id": 81,
      "message": "The ticket was escalated — routine case, no further action.",
      "timestamp": "2022-10-29 00:28:14",
      "response_time_seconds": 165,
      "sentiment_score": -0.09
    },
    {
      "id": 522,
      "patient_id": 58,
      "message": "A repeat follow-up: the order was replaced.",
      "timestamp": "2022-07-08 13:18:45",
      "response_time_seconds": 229,
      "sentiment_score": -0.12
    },
    {
      "id": 523,
      "patient_id": 168,
      "message": "A manual ticket was delayed the same day.",
      "timestamp": "2023-06-26 13:12:29",
      "response_time_seconds": 178,
      "sentiment_score": 0
    },
    {
      "id": 524,
      "patient_id": 182,
      "message": "The invoice was rejected following a routine review.",
      "timestamp": "2023-06-28 11:52:08",
      "response_time_seconds": 107,
      "sentiment_score": 0.34
    },
    {
      "id": 525,
      "patient_id": 31,
      "message": null,
      "timestamp": "2023-04-06 16:01:53",
      "response_time_seconds": 144,
      "sentiment_score": 0.16
    },
    {
      "id": 526,
      "patient_id": 158,
      "message": "Flagged as unusual. Support rejected the order.",
      "timestamp": "2022-11-21 12:52:04",
      "response_time_seconds": 144,
      "sentiment_score": 0.39
    },
    {
      "id": 527,
      "patient_id": 43,
      "message": "The account owner confirmed the details and the report was updated.",
      "timestamp": "2022-08-23 18:48:30",
      "response_time_seconds": 63,
      "sentiment_score": 0.02
    },
    {
      "id": 528,
      "patient_id": 168,
      "message": "Flagged as unusual. The account owner rescheduled the order.",
      "timestamp": "2022-09-06 18:45:15",
      "response_time_seconds": 123,
      "sentiment_score": 0.33
    },
    {
      "id": 529,
      "patient_id": 42,
      "message": "The shipment was completed — duplicate case, no further action.",
      "timestamp": "2023-12-12 19:28:40",
      "response_time_seconds": 127,
      "sentiment_score": 0.12
    },
    {
      "id": 530,
      "patient_id": 167,
      "message": "The item was rescheduled — urgent case, no further action.",
      "timestamp": "2022-11-21 18:43:53",
      "response_time_seconds": 156,
      "sentiment_score": 0.32
    },
    {
      "id": 531,
      "patient_id": 168,
      "message": "A repeat follow-up: the report was refunded.",
      "timestamp": "2023-11-22 08:19:47",
      "response_time_seconds": 34,
      "sentiment_score": 0.18
    },
    {
      "id": 532,
      "patient_id": 24,
      "message": "Flagged as partial. An operator delayed the report.",
      "timestamp": "2023-11-06 13:36:21",
      "response_time_seconds": 93,
      "sentiment_score": -0.43
    },
    {
      "id": 533,
      "patient_id": 46,
      "message": "The claim was closed following a routine review.",
      "timestamp": "2023-02-22 17:26:42",
      "response_time_seconds": 76,
      "sentiment_score": -0.07
    },
    {
      "id": 534,
      "patient_id": 47,
      "message": null,
      "timestamp": "2023-11-01 18:20:18",
      "response_time_seconds": 189,
      "sentiment_score": 0.58
    },
    {
      "id": 535,
      "patient_id": 120,
      "message": "No response from the reviewer, so the booking was cancelled.",
      "timestamp": "2023-07-19 16:14:37",
      "response_time_seconds": 144,
      "sentiment_score": -0.31
    },
    {
      "id": 536,
      "patient_id": 2,
      "message": "No response from the customer, so the document was approved.",
      "timestamp": "2023-05-08 23:29:14",
      "response_time_seconds": 121,
      "sentiment_score": 0.42
    },
    {
      "id": 537,
      "patient_id": 134,
      "message": null,
      "timestamp": "2023-11-24 16:38:36",
      "response_time_seconds": 95,
      "sentiment_score": 0.13
    },
    {
      "id": 538,
      "patient_id": 74,
      "message": null,
      "timestamp": "2023-03-20 19:46:18",
      "response_time_seconds": 169,
      "sentiment_score": 0.04
    },
    {
      "id": 539,
      "patient_id": 76,
      "message": "The refund was confirmed following an incomplete review.",
      "timestamp": "2022-03-17 10:50:12",
      "response_time_seconds": 154,
      "sentiment_score": -0.21
    },
    {
      "id": 540,
      "patient_id": 107,
      "message": "A partial follow-up: the booking was updated.",
      "timestamp": "2023-10-13 13:00:08",
      "response_time_seconds": 135,
      "sentiment_score": 0
    },
    {
      "id": 541,
      "patient_id": 152,
      "message": "The invoice was reopened following a partial review.",
      "timestamp": "2023-10-19 09:40:53",
      "response_time_seconds": 193,
      "sentiment_score": 0.32
    },
    {
      "id": 542,
      "patient_id": 158,
      "message": "An incomplete ticket was replaced the same day.",
      "timestamp": "2023-07-20 10:39:04",
      "response_time_seconds": 31,
      "sentiment_score": -0.06
    },
    {
      "id": 543,
      "patient_id": 155,
      "message": "The account owner asked for a change and the appointment was confirmed.",
      "timestamp": "2022-02-28 11:48:16",
      "response_time_seconds": 211,
      "sentiment_score": -0.11
    },
    {
      "id": 544,
      "patient_id": 141,
      "message": "An incomplete request was reopened the same day.",
      "timestamp": "2023-07-06 09:22:34",
      "response_time_seconds": 135,
      "sentiment_score": 0.02
    },
    {
      "id": 545,
      "patient_id": 185,
      "message": "A partial record was updated the same day.",
      "timestamp": "2023-05-12 20:29:38",
      "response_time_seconds": 155,
      "sentiment_score": 0
    },
    {
      "id": 546,
      "patient_id": 97,
      "message": "The customer asked for a change and the invoice was rejected.",
      "timestamp": "2022-11-16 07:56:20",
      "response_time_seconds": 233,
      "sentiment_score": 0.47
    },
    {
      "id": 547,
      "patient_id": 135,
      "message": "The item was completed following a partial review.",
      "timestamp": "2022-05-16 15:14:09",
      "response_time_seconds": 161,
      "sentiment_score": -0.32
    },
    {
      "id": 548,
      "patient_id": 14,
      "message": null,
      "timestamp": "2023-09-17 15:16:49",
      "response_time_seconds": 123,
      "sentiment_score": -0.47
    },
    {
      "id": 549,
      "patient_id": 4,
      "message": "The supplier reported a duplicate issue; the order was refunded.",
      "timestamp": "2023-04-22 15:28:50",
      "response_time_seconds": 207,
      "sentiment_score": 0.23
    },
    {
      "id": 550,
      "patient_id": 2,
      "message": "The refund was rescheduled — duplicate case, no further action.",
      "timestamp": "2023-10-03 11:25:33",
      "response_time_seconds": 84,
      "sentiment_score": -0.23
    },
    {
      "id": 551,
      "patient_id": 7,
      "message": "The account owner confirmed the details and the payment was resolved.",
      "timestamp": "2023-06-23 17:12:51",
      "response_time_seconds": 73,
      "sentiment_score": -0.36
    },
    {
      "id": 552,
      "patient_id": 135,
      "message": "A standard delivery was reopened the same day.",
      "timestamp": "2023-01-10 15:47:48",
      "response_time_seconds": 232,
      "sentiment_score": -0.31
    },
    {
      "id": 553,
      "patient_id": 53,
      "message": "The report was closed — minor case, no further action.",
      "timestamp": "2023-07-18 17:25:52",
      "response_time_seconds": 264,
      "sentiment_score": 0.57
    },
    {
      "id": 554,
      "patient_id": 107,
      "message": "Support reported a duplicate issue; the order was replaced.",
      "timestamp": "2022-01-12 18:58:06",
      "response_time_seconds": 154,
      "sentiment_score": -0.06
    },
    {
      "id": 555,
      "patient_id": 134,
      "message": "No response from the reviewer, so the delivery was rescheduled.",
      "timestamp": "2022-07-10 16:09:00",
      "response_time_seconds": 123,
      "sentiment_score": -0.03
    },
    {
      "id": 556,
      "patient_id": 104,
      "message": "Flagged as urgent. The reviewer refunded the order.",
      "timestamp": "2022-02-21 18:15:43",
      "response_time_seconds": 147,
      "sentiment_score": -0.3
    },
    {
      "id": 557,
      "patient_id": 53,
      "message": "No response from the reviewer, so the report was delayed.",
      "timestamp": "2023-08-30 12:35:24",
      "response_time_seconds": 82,
      "sentiment_score": -0.02
    },
    {
      "id": 558,
      "patient_id": 165,
      "message": "A manual follow-up: the document was completed.",
      "timestamp": "2023-07-29 20:26:30",
      "response_time_seconds": 240,
      "sentiment_score": -0.37
    },
    {
      "id": 559,
      "patient_id": 38,
      "message": "No response from the customer, so the transfer was processed.",
      "timestamp": "2022-09-07 09:54:05",
      "response_time_seconds": 195,
      "sentiment_score": -0.41
    },
    {
      "id": 560,
      "patient_id": 154,
      "message": "The account was approved after a manual check.",
      "timestamp": "2022-11-21 11:02:42",
      "response_time_seconds": 218,
      "sentiment_score": 0.18
    },
    {
      "id": 561,
      "patient_id": 159,
      "message": "The team asked for a change and the document was replaced.",
      "timestamp": "2022-12-27 22:37:59",
      "response_time_seconds": 91,
      "sentiment_score": 0.16
    },
    {
      "id": 562,
      "patient_id": 167,
      "message": "A minor claim was escalated the same day.",
      "timestamp": "2023-03-17 18:01:32",
      "response_time_seconds": 175,
      "sentiment_score": 0.05
    },
    {
      "id": 563,
      "patient_id": 146,
      "message": null,
      "timestamp": "2023-06-19 11:57:38",
      "response_time_seconds": 98,
      "sentiment_score": -0.05
    },
    {
      "id": 564,
      "patient_id": 195,
      "message": "The courier reported a duplicate issue; the item was rejected.",
      "timestamp": "2022-10-05 12:24:53",
      "response_time_seconds": 155,
      "sentiment_score": -0.44
    },
    {
      "id": 565,
      "patient_id": 97,
      "message": "The appointment was reopened after an automatic check.",
      "timestamp": "2023-03-30 12:37:32",
      "response_time_seconds": 117,
      "sentiment_score": -0.02
    },
    {
      "id": 566,
      "patient_id": 167,
      "message": "The supplier asked for a change and the invoice was resolved.",
      "timestamp": "2023-10-05 10:59:58",
      "response_time_seconds": 112,
      "sentiment_score": 0.06
    },
    {
      "id": 567,
      "patient_id": 3,
      "message": "The supplier confirmed the details and the ticket was delayed.",
      "timestamp": "2023-12-08 13:48:42",
      "response_time_seconds": 82,
      "sentiment_score": 0.49
    },
    {
      "id": 568,
      "patient_id": 45,
      "message": "An incomplete follow-up: the order was reviewed.",
      "timestamp": "2023-05-16 18:20:37",
      "response_time_seconds": 137,
      "sentiment_score": -0.49
    },
    {
      "id": 569,
      "patient_id": 199,
      "message": "An operator reported a repeat issue; the order was completed.",
      "timestamp": "2023-06-13 18:54:30",
      "response_time_seconds": 231,
      "sentiment_score": 0.26
    },
    {
      "id": 570,
      "patient_id": 26,
      "message": "No response from the team, so the refund was approved.",
      "timestamp": "2023-05-30 13:51:09",
      "response_time_seconds": 178,
      "sentiment_score": -0.37
    },
    {
      "id": 571,
      "patient_id": 87,
      "message": "The refund was closed following an urgent review.",
      "timestamp": "2023-05-24 20:22:02",
      "response_time_seconds": 158,
      "sentiment_score": 0.2
    },
    {
      "id": 572,
      "patient_id": 144,
      "message": "Flagged as urgent. The supplier refunded the account.",
      "timestamp": "2023-11-23 17:17:59",
      "response_time_seconds": 116,
      "sentiment_score": 0.08
    },
    {
      "id": 573,
      "patient_id": 58,
      "message": "An urgent follow-up: the refund was escalated.",
      "timestamp": "2023-05-14 20:31:23",
      "response_time_seconds": 200,
      "sentiment_score": -0.21
    },
    {
      "id": 574,
      "patient_id": 100,
      "message": "No response from an operator, so the document was replaced.",
      "timestamp": "2022-09-25 23:30:58",
      "response_time_seconds": 197,
      "sentiment_score": 0.42
    },
    {
      "id": 575,
      "patient_id": 23,
      "message": "A minor follow-up: the refund was resolved.",
      "timestamp": "2023-12-04 17:34:55",
      "response_time_seconds": 177,
      "sentiment_score": -0.09
    },
    {
      "id": 576,
      "patient_id": 46,
      "message": "A duplicate follow-up: the record was cancelled.",
      "timestamp": "2023-01-13 19:23:51",
      "response_time_seconds": 181,
      "sentiment_score": -0.15
    },
    {
      "id": 577,
      "patient_id": 91,
      "message": null,
      "timestamp": "2023-05-10 21:04:31",
      "response_time_seconds": 219,
      "sentiment_score": -0.42
    },
    {
      "id": 578,
      "patient_id": 175,
      "message": "Flagged as routine. The reviewer updated the order.",
      "timestamp": "2023-04-18 19:42:21",
      "response_time_seconds": 55,
      "sentiment_score": 0.04
    },
    {
      "id": 579,
      "patient_id": 182,
      "message": "The account owner asked for a change and the account was reviewed.",
      "timestamp": "2022-09-15 18:42:30",
      "response_time_seconds": 174,
      "sentiment_score": -0.3
    },
    {
      "id": 580,
      "patient_id": 175,
      "message": "The refund was rejected — standard case, no further action.",
      "timestamp": "2023-12-20 09:38:41",
      "response_time_seconds": 186,
      "sentiment_score": -0.01
    },
    {
      "id": 581,
      "patient_id": 172,
      "message": "An unusual follow-up: the item was rescheduled.",
      "timestamp": "2023-12-08 22:44:28",
      "response_time_seconds": 166,
      "sentiment_score": -0.27
    },
    {
      "id": 582,
      "patient_id": 128,
      "message": "No response from the supplier, so the booking was refunded.",
      "timestamp": "2023-07-27 19:27:07",
      "response_time_seconds": 173,
      "sentiment_score": -0.1
    },
    {
      "id": 583,
      "patient_id": 87,
      "message": "A manual follow-up: the booking was escalated.",
      "timestamp": "2023-04-30 15:54:38",
      "response_time_seconds": 215,
      "sentiment_score": 0.57
    },
    {
      "id": 584,
      "patient_id": 12,
      "message": "A late document was refunded the same day.",
      "timestamp": "2022-04-07 09:34:57",
      "response_time_seconds": 121,
      "sentiment_score": 0.38
    },
    {
      "id": 585,
      "patient_id": 167,
      "message": "The courier confirmed the details and the transfer was reopened.",
      "timestamp": "2023-01-06 08:26:38",
      "response_time_seconds": 47,
      "sentiment_score": -0.29
    },
    {
      "id": 586,
      "patient_id": 179,
      "message": "Flagged as late. Support delayed the record.",
      "timestamp": "2022-05-04 17:38:54",
      "response_time_seconds": 219,
      "sentiment_score": 0.19
    },
    {
      "id": 587,
      "patient_id": 167,
      "message": "Flagged as incomplete. The courier rejected the shipment.",
      "timestamp": "2022-08-26 20:25:36",
      "response_time_seconds": 190,
      "sentiment_score": -0.31
    },
    {
      "id": 588,
      "patient_id": 142,
      "message": "A manual refund was confirmed the same day.",
      "timestamp": "2023-06-24 22:03:42",
      "response_time_seconds": 183,
      "sentiment_score": 0.75
    },
    {
      "id": 589,
      "patient_id": 32,
      "message": "The reviewer reported a manual issue; the record was updated.",
      "timestamp": "2022-06-02 21:10:17",
      "response_time_seconds": 78,
      "sentiment_score": -0.04
    },
    {
      "id": 590,
      "patient_id": 17,
      "message": "An urgent shipment was replaced the same day.",
      "timestamp": "2022-03-05 09:27:12",
      "response_time_seconds": 190,
      "sentiment_score": -0.28
    },
    {
      "id": 591,
      "patient_id": 104,
      "message": "Flagged as late. Support rejected the session.",
      "timestamp": "2022-05-26 09:02:21",
      "response_time_seconds": 140,
      "sentiment_score": -0.43
    },
    {
      "id": 592,
      "patient_id": 126,
      "message": "The supplier confirmed the details and the account was reopened.",
      "timestamp": "2022-11-03 11:30:08",
      "response_time_seconds": 111,
      "sentiment_score": -0.2
    },
    {
      "id": 593,
      "patient_id": 188,
      "message": "The reviewer reported a routine issue; the shipment was replaced.",
      "timestamp": "2022-04-30 14:07:20",
      "response_time_seconds": 168,
      "sentiment_score": -0.3
    },
    {
      "id": 594,
      "patient_id": 84,
      "message": "The reviewer asked for a change and the order was cancelled.",
      "timestamp": "2022-04-24 19:50:52",
      "response_time_seconds": 144,
      "sentiment_score": -0.02
    },
    {
      "id": 595,
      "patient_id": 86,
      "message": "A standard follow-up: the request was reviewed.",
      "timestamp": "2023-10-30 21:41:33",
      "response_time_seconds": 144,
      "sentiment_score": -0.13
    },
    {
      "id": 596,
      "patient_id": 22,
      "message": "A late ticket was reopened the same day.",
      "timestamp": "2023-03-28 12:03:25",
      "response_time_seconds": 105,
      "sentiment_score": 0.08
    },
    {
      "id": 597,
      "patient_id": 49,
      "message": null,
      "timestamp": "2022-08-29 02:43:36",
      "response_time_seconds": 132,
      "sentiment_score": -0.03
    },
    {
      "id": 598,
      "patient_id": 152,
      "message": "The customer confirmed the details and the appointment was reopened.",
      "timestamp": "2023-11-05 08:44:07",
      "response_time_seconds": 100,
      "sentiment_score": -0.04
    },
    {
      "id": 599,
      "patient_id": 103,
      "message": "Flagged as manual. The customer completed the invoice.",
      "timestamp": "2023-03-01 09:27:45",
      "response_time_seconds": 64,
      "sentiment_score": -0.3
    },
    {
      "id": 600,
      "patient_id": 173,
      "message": "Support reported an unusual issue; the invoice was delayed.",
      "timestamp": "2022-09-01 18:33:16",
      "response_time_seconds": 161,
      "sentiment_score": -0.19
    },
    {
      "id": 601,
      "patient_id": 23,
      "message": "The payment was rescheduled — automatic case, no further action.",
      "timestamp": "2023-07-07 08:05:48",
      "response_time_seconds": 140,
      "sentiment_score": -0.36
    },
    {
      "id": 602,
      "patient_id": 32,
      "message": "The reviewer confirmed the details and the claim was rejected.",
      "timestamp": "2023-03-11 09:47:54",
      "response_time_seconds": 173,
      "sentiment_score": 0.09
    },
    {
      "id": 603,
      "patient_id": 166,
      "message": "The reviewer asked for a change and the account was delayed.",
      "timestamp": "2023-12-13 20:55:14",
      "response_time_seconds": 149,
      "sentiment_score": 0.28
    },
    {
      "id": 604,
      "patient_id": 15,
      "message": "Support asked for a change and the record was escalated.",
      "timestamp": "2023-04-26 09:44:08",
      "response_time_seconds": 187,
      "sentiment_score": 0.3
    },
    {
      "id": 605,
      "patient_id": 130,
      "message": "The item was resolved after a minor check.",
      "timestamp": "2023-12-18 08:25:11",
      "response_time_seconds": 206,
      "sentiment_score": -0.06
    },
    {
      "id": 606,
      "patient_id": 182,
      "message": "Flagged as late. The supplier refunded the document.",
      "timestamp": "2022-01-23 17:12:42",
      "response_time_seconds": 199,
      "sentiment_score": -0.02
    },
    {
      "id": 607,
      "patient_id": 91,
      "message": "The courier confirmed the details and the booking was closed.",
      "timestamp": "2022-05-23 02:19:02",
      "response_time_seconds": 127,
      "sentiment_score": 0.39
    },
    {
      "id": 608,
      "patient_id": 160,
      "message": "Flagged as partial. The team confirmed the request.",
      "timestamp": "2023-10-20 19:42:43",
      "response_time_seconds": 141,
      "sentiment_score": 0.03
    },
    {
      "id": 609,
      "patient_id": 158,
      "message": "A late refund was rejected the same day.",
      "timestamp": "2022-06-15 16:11:16",
      "response_time_seconds": 140,
      "sentiment_score": 0.57
    },
    {
      "id": 610,
      "patient_id": 69,
      "message": "The account owner asked for a change and the invoice was confirmed.",
      "timestamp": "2023-04-20 17:47:00",
      "response_time_seconds": 81,
      "sentiment_score": 0.2
    },
    {
      "id": 611,
      "patient_id": 165,
      "message": "Flagged as routine. The courier confirmed the delivery.",
      "timestamp": "2023-08-21 20:28:56",
      "response_time_seconds": 203,
      "sentiment_score": 0
    },
    {
      "id": 612,
      "patient_id": 26,
      "message": "The team asked for a change and the report was updated.",
      "timestamp": "2023-09-11 18:21:15",
      "response_time_seconds": 139,
      "sentiment_score": -0.08
    },
    {
      "id": 613,
      "patient_id": 69,
      "message": "The item was refunded — duplicate case, no further action.",
      "timestamp": "2022-12-03 23:10:22",
      "response_time_seconds": 221,
      "sentiment_score": 0.04
    },
    {
      "id": 614,
      "patient_id": 40,
      "message": "The invoice was refunded after an incomplete check.",
      "timestamp": "2023-11-12 12:22:14",
      "response_time_seconds": 125,
      "sentiment_score": -0.45
    },
    {
      "id": 615,
      "patient_id": 178,
      "message": null,
      "timestamp": "2023-12-19 14:31:07",
      "response_time_seconds": 203,
      "sentiment_score": -0.32
    },
    {
      "id": 616,
      "patient_id": 37,
      "message": "The record was rejected following a routine review.",
      "timestamp": "2023-12-12 15:52:30",
      "response_time_seconds": 85,
      "sentiment_score": 0.16
    },
    {
      "id": 617,
      "patient_id": 196,
      "message": "An incomplete follow-up: the account was escalated.",
      "timestamp": "2022-11-15 22:38:20",
      "response_time_seconds": 186,
      "sentiment_score": 0.44
    },
    {
      "id": 618,
      "patient_id": 89,
      "message": "The payment was updated after a partial check.",
      "timestamp": "2022-08-12 14:44:36",
      "response_time_seconds": 49,
      "sentiment_score": -0.14
    },
    {
      "id": 619,
      "patient_id": 146,
      "message": null,
      "timestamp": "2023-11-17 07:59:15",
      "response_time_seconds": 158,
      "sentiment_score": 0.21
    },
    {
      "id": 620,
      "patient_id": 75,
      "message": null,
      "timestamp": "2023-02-14 10:39:05",
      "response_time_seconds": 129,
      "sentiment_score": -0.13
    },
    {
      "id": 621,
      "patient_id": 198,
      "message": "The account owner reported an incomplete issue; the payment was processed.",
      "timestamp": "2023-02-21 19:07:33",
      "response_time_seconds": 97,
      "sentiment_score": -0.44
    },
    {
      "id": 622,
      "patient_id": 62,
      "message": "The order was delayed — automatic case, no further action.",
      "timestamp": "2022-04-30 07:26:21",
      "response_time_seconds": 141,
      "sentiment_score": -0.5
    },
    {
      "id": 623,
      "patient_id": 150,
      "message": "The report was updated following an automatic review.",
      "timestamp": "2023-11-16 22:00:31",
      "response_time_seconds": 124,
      "sentiment_score": -0.03
    },
    {
      "id": 624,
      "patient_id": 16,
      "message": "The customer reported a late issue; the shipment was updated.",
      "timestamp": "2023-08-06 11:42:48",
      "response_time_seconds": 81,
      "sentiment_score": 0.45
    },
    {
      "id": 625,
      "patient_id": 157,
      "message": null,
      "timestamp": "2023-03-08 17:42:08",
      "response_time_seconds": 127,
      "sentiment_score": -0.27
    },
    {
      "id": 626,
      "patient_id": 142,
      "message": "An urgent document was reviewed the same day.",
      "timestamp": "2023-04-03 10:07:59",
      "response_time_seconds": 188,
      "sentiment_score": -0.33
    },
    {
      "id": 627,
      "patient_id": 113,
      "message": null,
      "timestamp": "2022-08-08 20:21:08",
      "response_time_seconds": 181,
      "sentiment_score": -0.13
    },
    {
      "id": 628,
      "patient_id": 117,
      "message": "A manual record was delayed the same day.",
      "timestamp": "2023-01-05 18:55:09",
      "response_time_seconds": 155,
      "sentiment_score": -0.29
    },
    {
      "id": 629,
      "patient_id": 169,
      "message": "The customer reported an automatic issue; the claim was approved.",
      "timestamp": "2022-04-21 09:02:23",
      "response_time_seconds": 114,
      "sentiment_score": 0.26
    },
    {
      "id": 630,
      "patient_id": 187,
      "message": null,
      "timestamp": "2023-04-15 20:32:08",
      "response_time_seconds": 190,
      "sentiment_score": 0.2
    },
    {
      "id": 631,
      "patient_id": 28,
      "message": "The request was rejected after a minor check.",
      "timestamp": "2022-12-17 13:39:40",
      "response_time_seconds": 106,
      "sentiment_score": 0.13
    },
    {
      "id": 632,
      "patient_id": 1,
      "message": "A standard follow-up: the session was escalated.",
      "timestamp": "2023-02-20 07:35:37",
      "response_time_seconds": 102,
      "sentiment_score": 0.35
    },
    {
      "id": 633,
      "patient_id": 95,
      "message": "A duplicate transfer was delayed the same day.",
      "timestamp": "2023-01-07 11:45:27",
      "response_time_seconds": 92,
      "sentiment_score": -0.08
    },
    {
      "id": 634,
      "patient_id": 3,
      "message": "The courier reported an unusual issue; the order was updated.",
      "timestamp": "2023-05-27 06:40:02",
      "response_time_seconds": 143,
      "sentiment_score": 0.25
    },
    {
      "id": 635,
      "patient_id": 103,
      "message": "The item was rejected following a partial review.",
      "timestamp": "2023-10-27 08:43:12",
      "response_time_seconds": 129,
      "sentiment_score": 0.25
    },
    {
      "id": 636,
      "patient_id": 9,
      "message": "No response from the supplier, so the refund was resolved.",
      "timestamp": "2022-10-06 15:18:58",
      "response_time_seconds": 146,
      "sentiment_score": -0.35
    },
    {
      "id": 637,
      "patient_id": 92,
      "message": "A standard follow-up: the booking was cancelled.",
      "timestamp": "2023-06-05 20:37:29",
      "response_time_seconds": 189,
      "sentiment_score": 0.12
    },
    {
      "id": 638,
      "patient_id": 93,
      "message": "The request was resolved — routine case, no further action.",
      "timestamp": "2022-05-06 18:04:15",
      "response_time_seconds": 187,
      "sentiment_score": 0
    },
    {
      "id": 639,
      "patient_id": 163,
      "message": null,
      "timestamp": "2023-05-07 06:54:45",
      "response_time_seconds": 127,
      "sentiment_score": -0.16
    },
    {
      "id": 640,
      "patient_id": 63,
      "message": "The customer asked for a change and the claim was confirmed.",
      "timestamp": "2022-04-25 00:46:15",
      "response_time_seconds": 119,
      "sentiment_score": -0.2
    },
    {
      "id": 641,
      "patient_id": 98,
      "message": "The customer asked for a change and the booking was cancelled.",
      "timestamp": "2022-04-11 18:25:26",
      "response_time_seconds": 166,
      "sentiment_score": 0.35
    },
    {
      "id": 642,
      "patient_id": 114,
      "message": "Flagged as late. Support processed the item.",
      "timestamp": "2023-01-20 10:10:28",
      "response_time_seconds": 105,
      "sentiment_score": -0.16
    },
    {
      "id": 643,
      "patient_id": 124,
      "message": "The report was cancelled following a standard review.",
      "timestamp": "2023-03-16 10:55:48",
      "response_time_seconds": 205,
      "sentiment_score": -0.08
    },
    {
      "id": 644,
      "patient_id": 170,
      "message": "The reviewer asked for a change and the claim was updated.",
      "timestamp": "2023-11-02 20:42:49",
      "response_time_seconds": 95,
      "sentiment_score": 0.21
    },
    {
      "id": 645,
      "patient_id": 36,
      "message": "The claim was reopened — automatic case, no further action.",
      "timestamp": "2023-11-13 13:23:58",
      "response_time_seconds": 62,
      "sentiment_score": -0.2
    },
    {
      "id": 646,
      "patient_id": 49,
      "message": "An incomplete follow-up: the appointment was confirmed.",
      "timestamp": "2022-01-09 19:50:31",
      "response_time_seconds": 198,
      "sentiment_score": 0.58
    },
    {
      "id": 647,
      "patient_id": 116,
      "message": "An unusual follow-up: the invoice was replaced.",
      "timestamp": "2023-03-13 10:12:09",
      "response_time_seconds": 196,
      "sentiment_score": -0.12
    },
    {
      "id": 648,
      "patient_id": 7,
      "message": "Flagged as standard. The customer processed the claim.",
      "timestamp": "2023-12-28 07:10:14",
      "response_time_seconds": 201,
      "sentiment_score": 0.34
    },
    {
      "id": 649,
      "patient_id": 167,
      "message": "The ticket was reviewed after an urgent check.",
      "timestamp": "2023-09-07 11:59:53",
      "response_time_seconds": 161,
      "sentiment_score": -0.41
    },
    {
      "id": 650,
      "patient_id": 26,
      "message": "Flagged as duplicate. The team closed the account.",
      "timestamp": "2023-10-28 08:05:18",
      "response_time_seconds": 140,
      "sentiment_score": -0.37
    },
    {
      "id": 651,
      "patient_id": 140,
      "message": "The account owner reported a partial issue; the session was rescheduled.",
      "timestamp": "2023-08-16 17:51:00",
      "response_time_seconds": 163,
      "sentiment_score": -0.2
    },
    {
      "id": 652,
      "patient_id": 25,
      "message": null,
      "timestamp": "2022-11-30 18:10:19",
      "response_time_seconds": 108,
      "sentiment_score": 0.01
    },
    {
      "id": 653,
      "patient_id": 30,
      "message": "A repeat ticket was approved the same day.",
      "timestamp": "2023-12-09 11:18:17",
      "response_time_seconds": 219,
      "sentiment_score": 0.02
    },
    {
      "id": 654,
      "patient_id": 54,
      "message": "The reviewer confirmed the details and the item was processed.",
      "timestamp": "2022-03-27 22:07:13",
      "response_time_seconds": 172,
      "sentiment_score": -0.01
    },
    {
      "id": 655,
      "patient_id": 69,
      "message": "The account owner reported an urgent issue; the invoice was confirmed.",
      "timestamp": "2022-09-25 18:53:27",
      "response_time_seconds": 122,
      "sentiment_score": 0.01
    },
    {
      "id": 656,
      "patient_id": 153,
      "message": "No response from support, so the payment was rejected.",
      "timestamp": "2023-03-08 20:20:00",
      "response_time_seconds": 72,
      "sentiment_score": 0.32
    },
    {
      "id": 657,
      "patient_id": 194,
      "message": "The document was closed following an urgent review.",
      "timestamp": "2023-06-03 11:51:40",
      "response_time_seconds": 191,
      "sentiment_score": -0.24
    },
    {
      "id": 658,
      "patient_id": 76,
      "message": "Flagged as automatic. The team completed the payment.",
      "timestamp": "2023-12-17 09:34:14",
      "response_time_seconds": 119,
      "sentiment_score": 0.17
    },
    {
      "id": 659,
      "patient_id": 118,
      "message": "The team confirmed the details and the ticket was rejected.",
      "timestamp": "2022-01-07 10:55:19",
      "response_time_seconds": 81,
      "sentiment_score": 0.41
    },
    {
      "id": 660,
      "patient_id": 128,
      "message": "No response from the account owner, so the booking was updated.",
      "timestamp": "2022-04-08 09:57:48",
      "response_time_seconds": 153,
      "sentiment_score": 0.64
    },
    {
      "id": 661,
      "patient_id": 125,
      "message": "An unusual shipment was resolved the same day.",
      "timestamp": "2022-10-19 10:37:05",
      "response_time_seconds": 82,
      "sentiment_score": -0.1
    },
    {
      "id": 662,
      "patient_id": 149,
      "message": "Flagged as urgent. The team reviewed the account.",
      "timestamp": "2023-02-04 21:20:33",
      "response_time_seconds": 46,
      "sentiment_score": 0.33
    },
    {
      "id": 663,
      "patient_id": 67,
      "message": "The reviewer confirmed the details and the transfer was closed.",
      "timestamp": "2022-03-31 19:49:28",
      "response_time_seconds": 133,
      "sentiment_score": -0.02
    },
    {
      "id": 664,
      "patient_id": 148,
      "message": "Flagged as unusual. An operator resolved the shipment.",
      "timestamp": "2023-07-27 20:09:02",
      "response_time_seconds": 212,
      "sentiment_score": -0.28
    },
    {
      "id": 665,
      "patient_id": 50,
      "message": "A repeat follow-up: the document was delayed.",
      "timestamp": "2023-06-16 20:39:23",
      "response_time_seconds": 165,
      "sentiment_score": 0.45
    },
    {
      "id": 666,
      "patient_id": 147,
      "message": null,
      "timestamp": "2023-08-13 20:34:05",
      "response_time_seconds": 95,
      "sentiment_score": -0.27
    },
    {
      "id": 667,
      "patient_id": 53,
      "message": "The transfer was cancelled after a repeat check.",
      "timestamp": "2023-06-13 17:42:11",
      "response_time_seconds": 135,
      "sentiment_score": -0.24
    },
    {
      "id": 668,
      "patient_id": 24,
      "message": "The payment was resolved — incomplete case, no further action.",
      "timestamp": "2023-03-27 19:42:33",
      "response_time_seconds": 205,
      "sentiment_score": -0.1
    },
    {
      "id": 669,
      "patient_id": 150,
      "message": null,
      "timestamp": "2023-09-30 09:53:42",
      "response_time_seconds": 87,
      "sentiment_score": 0.43
    },
    {
      "id": 670,
      "patient_id": 19,
      "message": "A repeat account was closed the same day.",
      "timestamp": "2022-12-26 16:07:04",
      "response_time_seconds": 98,
      "sentiment_score": -0.43
    },
    {
      "id": 671,
      "patient_id": 54,
      "message": "The delivery was rescheduled following a minor review.",
      "timestamp": "2023-07-04 18:58:39",
      "response_time_seconds": 126,
      "sentiment_score": 0.01
    },
    {
      "id": 672,
      "patient_id": 71,
      "message": "The appointment was rejected — automatic case, no further action.",
      "timestamp": "2022-05-17 12:34:09",
      "response_time_seconds": 172,
      "sentiment_score": 0.08
    },
    {
      "id": 673,
      "patient_id": 197,
      "message": "No response from support, so the document was processed.",
      "timestamp": "2022-07-31 18:55:47",
      "response_time_seconds": 206,
      "sentiment_score": -0.4
    },
    {
      "id": 674,
      "patient_id": 28,
      "message": "Flagged as unusual. Support rejected the report.",
      "timestamp": "2023-01-23 11:42:02",
      "response_time_seconds": 155,
      "sentiment_score": 0.01
    },
    {
      "id": 675,
      "patient_id": 142,
      "message": "No response from the supplier, so the item was refunded.",
      "timestamp": "2023-10-21 13:47:39",
      "response_time_seconds": 173,
      "sentiment_score": 0.41
    },
    {
      "id": 676,
      "patient_id": 92,
      "message": "The courier reported a standard issue; the booking was closed.",
      "timestamp": "2023-01-17 08:08:04",
      "response_time_seconds": 85,
      "sentiment_score": -0.05
    },
    {
      "id": 677,
      "patient_id": 61,
      "message": "The delivery was cancelled — minor case, no further action.",
      "timestamp": "2022-08-11 17:20:17",
      "response_time_seconds": 167,
      "sentiment_score": -0.26
    },
    {
      "id": 678,
      "patient_id": 62,
      "message": "An urgent report was rescheduled the same day.",
      "timestamp": "2022-02-22 14:22:54",
      "response_time_seconds": 240,
      "sentiment_score": -0.11
    },
    {
      "id": 679,
      "patient_id": 49,
      "message": "Flagged as duplicate. The courier rescheduled the claim.",
      "timestamp": "2023-03-05 15:15:59",
      "response_time_seconds": 150,
      "sentiment_score": 0.12
    },
    {
      "id": 680,
      "patient_id": 122,
      "message": "No response from the reviewer, so the record was rejected.",
      "timestamp": "2022-11-11 12:31:22",
      "response_time_seconds": 196,
      "sentiment_score": 0.41
    },
    {
      "id": 681,
      "patient_id": 175,
      "message": "No response from the reviewer, so the record was processed.",
      "timestamp": "2023-02-01 18:56:11",
      "response_time_seconds": 244,
      "sentiment_score": -0.55
    },
    {
      "id": 682,
      "patient_id": 13,
      "message": "No response from the team, so the delivery was reopened.",
      "timestamp": "2022-06-02 21:01:06",
      "response_time_seconds": 121,
      "sentiment_score": -0.1
    },
    {
      "id": 683,
      "patient_id": 168,
      "message": null,
      "timestamp": "2023-12-13 16:11:36",
      "response_time_seconds": 92,
      "sentiment_score": -0.47
    },
    {
      "id": 684,
      "patient_id": 187,
      "message": "The account owner asked for a change and the payment was replaced.",
      "timestamp": "2023-11-18 14:39:10",
      "response_time_seconds": 80,
      "sentiment_score": -0.24
    },
    {
      "id": 685,
      "patient_id": 153,
      "message": null,
      "timestamp": "2023-03-07 12:47:46",
      "response_time_seconds": 102,
      "sentiment_score": 0.6
    },
    {
      "id": 686,
      "patient_id": 76,
      "message": "The reviewer asked for a change and the booking was escalated.",
      "timestamp": "2022-11-14 22:56:17",
      "response_time_seconds": 219,
      "sentiment_score": -0.31
    },
    {
      "id": 687,
      "patient_id": 98,
      "message": "A partial request was completed the same day.",
      "timestamp": "2023-03-18 12:09:11",
      "response_time_seconds": 199,
      "sentiment_score": 0.02
    },
    {
      "id": 688,
      "patient_id": 93,
      "message": "The report was cancelled — urgent case, no further action.",
      "timestamp": "2023-09-04 19:47:38",
      "response_time_seconds": 62,
      "sentiment_score": 0.15
    },
    {
      "id": 689,
      "patient_id": 175,
      "message": "The supplier reported an incomplete issue; the report was confirmed.",
      "timestamp": "2023-12-12 18:12:57",
      "response_time_seconds": 215,
      "sentiment_score": -0.02
    },
    {
      "id": 690,
      "patient_id": 35,
      "message": "The ticket was rejected — late case, no further action.",
      "timestamp": "2022-03-07 05:28:56",
      "response_time_seconds": 155,
      "sentiment_score": 0.67
    },
    {
      "id": 691,
      "patient_id": 40,
      "message": "Flagged as routine. The reviewer approved the item.",
      "timestamp": "2023-01-06 13:54:58",
      "response_time_seconds": 182,
      "sentiment_score": 0.39
    },
    {
      "id": 692,
      "patient_id": 187,
      "message": "A standard appointment was replaced the same day.",
      "timestamp": "2022-12-22 18:40:35",
      "response_time_seconds": 150,
      "sentiment_score": 0.22
    },
    {
      "id": 693,
      "patient_id": 77,
      "message": "Flagged as incomplete. The supplier cancelled the item.",
      "timestamp": "2023-09-08 07:05:03",
      "response_time_seconds": 153,
      "sentiment_score": 0.15
    },
    {
      "id": 694,
      "patient_id": 86,
      "message": "The request was completed after a routine check.",
      "timestamp": "2023-08-13 20:09:13",
      "response_time_seconds": 155,
      "sentiment_score": 0.24
    },
    {
      "id": 695,
      "patient_id": 53,
      "message": "Support asked for a change and the booking was completed.",
      "timestamp": "2023-08-16 13:11:03",
      "response_time_seconds": 223,
      "sentiment_score": -0.4
    },
    {
      "id": 696,
      "patient_id": 98,
      "message": "The courier reported an unusual issue; the delivery was updated.",
      "timestamp": "2022-10-16 10:30:31",
      "response_time_seconds": 110,
      "sentiment_score": 0.29
    },
    {
      "id": 697,
      "patient_id": 175,
      "message": "Support confirmed the details and the transfer was approved.",
      "timestamp": "2022-01-03 08:53:08",
      "response_time_seconds": 248,
      "sentiment_score": 0.09
    },
    {
      "id": 698,
      "patient_id": 47,
      "message": "No response from the courier, so the record was reopened.",
      "timestamp": "2023-09-29 10:22:54",
      "response_time_seconds": 139,
      "sentiment_score": -0.07
    },
    {
      "id": 699,
      "patient_id": 28,
      "message": "The courier confirmed the details and the order was confirmed.",
      "timestamp": "2023-10-03 20:20:41",
      "response_time_seconds": 170,
      "sentiment_score": -0.08
    },
    {
      "id": 700,
      "patient_id": 6,
      "message": "Support reported an urgent issue; the record was cancelled.",
      "timestamp": "2022-09-13 12:04:03",
      "response_time_seconds": 127,
      "sentiment_score": 0.22
    },
    {
      "id": 701,
      "patient_id": 152,
      "message": "The appointment was rejected after a standard check.",
      "timestamp": "2023-10-08 16:00:38",
      "response_time_seconds": 176,
      "sentiment_score": -0.41
    },
    {
      "id": 702,
      "patient_id": 13,
      "message": "No response from support, so the delivery was resolved.",
      "timestamp": "2023-06-11 07:00:23",
      "response_time_seconds": 151,
      "sentiment_score": -0.13
    },
    {
      "id": 703,
      "patient_id": 117,
      "message": null,
      "timestamp": "2023-09-28 00:33:13",
      "response_time_seconds": 207,
      "sentiment_score": -0.21
    },
    {
      "id": 704,
      "patient_id": 168,
      "message": "The account was confirmed — repeat case, no further action.",
      "timestamp": "2023-09-19 18:40:36",
      "response_time_seconds": 219,
      "sentiment_score": 0.3
    },
    {
      "id": 705,
      "patient_id": 180,
      "message": "The supplier asked for a change and the ticket was refunded.",
      "timestamp": "2022-07-16 09:29:58",
      "response_time_seconds": 96,
      "sentiment_score": -0.25
    },
    {
      "id": 706,
      "patient_id": 99,
      "message": "The session was cancelled — standard case, no further action.",
      "timestamp": "2022-01-09 21:26:35",
      "response_time_seconds": 138,
      "sentiment_score": -0.06
    },
    {
      "id": 707,
      "patient_id": 142,
      "message": "The invoice was refunded after a repeat check.",
      "timestamp": "2022-10-26 17:09:37",
      "response_time_seconds": 78,
      "sentiment_score": 0.3
    },
    {
      "id": 708,
      "patient_id": 16,
      "message": "No response from the team, so the account was processed.",
      "timestamp": "2023-02-06 15:38:57",
      "response_time_seconds": 93,
      "sentiment_score": 0.15
    },
    {
      "id": 709,
      "patient_id": 41,
      "message": null,
      "timestamp": "2023-11-13 08:02:40",
      "response_time_seconds": 116,
      "sentiment_score": 0.15
    },
    {
      "id": 710,
      "patient_id": 94,
      "message": "An unusual follow-up: the transfer was rescheduled.",
      "timestamp": "2023-02-01 21:28:26",
      "response_time_seconds": 183,
      "sentiment_score": 0.05
    },
    {
      "id": 711,
      "patient_id": 7,
      "message": "Flagged as routine. The supplier reopened the booking.",
      "timestamp": "2023-09-20 13:20:36",
      "response_time_seconds": 144,
      "sentiment_score": 0.09
    },
    {
      "id": 712,
      "patient_id": 97,
      "message": "No response from the courier, so the item was cancelled.",
      "timestamp": "2023-09-14 09:56:53",
      "response_time_seconds": 126,
      "sentiment_score": -0.23
    },
    {
      "id": 713,
      "patient_id": 187,
      "message": "The team reported a minor issue; the order was approved.",
      "timestamp": "2022-05-10 20:40:27",
      "response_time_seconds": 92,
      "sentiment_score": 0.14
    },
    {
      "id": 714,
      "patient_id": 5,
      "message": null,
      "timestamp": "2023-12-14 16:05:46",
      "response_time_seconds": 98,
      "sentiment_score": -0.51
    },
    {
      "id": 715,
      "patient_id": 73,
      "message": "The item was replaced — duplicate case, no further action.",
      "timestamp": "2023-07-22 18:17:50",
      "response_time_seconds": 130,
      "sentiment_score": -0.15
    },
    {
      "id": 716,
      "patient_id": 25,
      "message": "No response from the customer, so the claim was confirmed.",
      "timestamp": "2023-02-12 15:35:15",
      "response_time_seconds": 122,
      "sentiment_score": 0.1
    },
    {
      "id": 717,
      "patient_id": 26,
      "message": "Support reported a standard issue; the invoice was rescheduled.",
      "timestamp": "2022-07-14 02:54:14",
      "response_time_seconds": 146,
      "sentiment_score": 0.02
    },
    {
      "id": 718,
      "patient_id": 93,
      "message": "A partial appointment was approved the same day.",
      "timestamp": "2022-08-02 03:37:28",
      "response_time_seconds": 143,
      "sentiment_score": -0.05
    },
    {
      "id": 719,
      "patient_id": 197,
      "message": "A minor follow-up: the ticket was resolved.",
      "timestamp": "2022-01-21 19:56:49",
      "response_time_seconds": 104,
      "sentiment_score": -0.02
    },
    {
      "id": 720,
      "patient_id": 62,
      "message": "An operator confirmed the details and the item was reviewed.",
      "timestamp": "2023-04-25 12:15:44",
      "response_time_seconds": 67,
      "sentiment_score": -0.04
    },
    {
      "id": 721,
      "patient_id": 158,
      "message": "An operator asked for a change and the booking was reopened.",
      "timestamp": "2022-12-28 18:27:27",
      "response_time_seconds": 151,
      "sentiment_score": 0.02
    },
    {
      "id": 722,
      "patient_id": 146,
      "message": "A minor follow-up: the record was confirmed.",
      "timestamp": "2023-09-20 06:11:03",
      "response_time_seconds": 88,
      "sentiment_score": -0.2
    },
    {
      "id": 723,
      "patient_id": 109,
      "message": "The booking was reviewed after an urgent check.",
      "timestamp": "2023-08-15 19:59:47",
      "response_time_seconds": 140,
      "sentiment_score": -0.21
    },
    {
      "id": 724,
      "patient_id": 182,
      "message": null,
      "timestamp": "2023-06-29 07:16:32",
      "response_time_seconds": 196,
      "sentiment_score": -0.19
    },
    {
      "id": 725,
      "patient_id": 117,
      "message": "Flagged as manual. The courier delayed the report.",
      "timestamp": "2023-12-28 20:00:54",
      "response_time_seconds": 134,
      "sentiment_score": 0.21
    },
    {
      "id": 726,
      "patient_id": 43,
      "message": "A routine record was resolved the same day.",
      "timestamp": "2023-06-26 15:06:19",
      "response_time_seconds": 142,
      "sentiment_score": -0.24
    },
    {
      "id": 727,
      "patient_id": 77,
      "message": "The record was reopened after a standard check.",
      "timestamp": "2023-03-31 18:11:56",
      "response_time_seconds": 100,
      "sentiment_score": 0.32
    },
    {
      "id": 728,
      "patient_id": 153,
      "message": "An urgent follow-up: the delivery was updated.",
      "timestamp": "2022-01-02 19:30:28",
      "response_time_seconds": 110,
      "sentiment_score": -0.11
    },
    {
      "id": 729,
      "patient_id": 13,
      "message": "Flagged as urgent. The team updated the invoice.",
      "timestamp": "2022-06-15 20:04:20",
      "response_time_seconds": 197,
      "sentiment_score": -0.33
    },
    {
      "id": 730,
      "patient_id": 153,
      "message": "The team asked for a change and the ticket was reviewed.",
      "timestamp": "2023-10-14 17:01:36",
      "response_time_seconds": 180,
      "sentiment_score": -0.29
    },
    {
      "id": 731,
      "patient_id": 9,
      "message": "No response from the reviewer, so the claim was replaced.",
      "timestamp": "2022-12-02 21:42:46",
      "response_time_seconds": 137,
      "sentiment_score": -0.07
    },
    {
      "id": 732,
      "patient_id": 65,
      "message": "An incomplete payment was replaced the same day.",
      "timestamp": "2023-09-04 08:58:40",
      "response_time_seconds": 144,
      "sentiment_score": -0.31
    },
    {
      "id": 733,
      "patient_id": 170,
      "message": "The order was completed — partial case, no further action.",
      "timestamp": "2023-06-26 00:02:36",
      "response_time_seconds": 139,
      "sentiment_score": 0.15
    },
    {
      "id": 734,
      "patient_id": 107,
      "message": "The claim was rescheduled after a minor check.",
      "timestamp": "2023-05-04 11:56:14",
      "response_time_seconds": 160,
      "sentiment_score": 0.34
    },
    {
      "id": 735,
      "patient_id": 61,
      "message": "Flagged as duplicate. The customer reviewed the item.",
      "timestamp": "2023-12-04 17:51:25",
      "response_time_seconds": 195,
      "sentiment_score": -0.41
    },
    {
      "id": 736,
      "patient_id": 129,
      "message": "An unusual follow-up: the order was resolved.",
      "timestamp": "2023-08-16 13:39:06",
      "response_time_seconds": 255,
      "sentiment_score": -0.09
    },
    {
      "id": 737,
      "patient_id": 162,
      "message": "The claim was reviewed following a late review.",
      "timestamp": "2022-06-25 20:28:30",
      "response_time_seconds": 186,
      "sentiment_score": 0.53
    },
    {
      "id": 738,
      "patient_id": 127,
      "message": "A partial follow-up: the shipment was reopened.",
      "timestamp": "2022-09-02 19:52:04",
      "response_time_seconds": 133,
      "sentiment_score": -0.38
    },
    {
      "id": 739,
      "patient_id": 37,
      "message": "Flagged as manual. The account owner replaced the claim.",
      "timestamp": "2022-09-26 07:58:02",
      "response_time_seconds": 125,
      "sentiment_score": 0.19
    },
    {
      "id": 740,
      "patient_id": 176,
      "message": "The courier asked for a change and the session was closed.",
      "timestamp": "2023-08-01 07:24:28",
      "response_time_seconds": 117,
      "sentiment_score": 0.4
    },
    {
      "id": 741,
      "patient_id": 21,
      "message": "Flagged as incomplete. The account owner delayed the appointment.",
      "timestamp": "2023-03-15 10:29:53",
      "response_time_seconds": 196,
      "sentiment_score": 0.39
    },
    {
      "id": 742,
      "patient_id": 112,
      "message": "No response from the customer, so the booking was rejected.",
      "timestamp": "2022-10-11 13:54:48",
      "response_time_seconds": 172,
      "sentiment_score": -0.33
    },
    {
      "id": 743,
      "patient_id": 87,
      "message": null,
      "timestamp": "2022-10-23 14:20:30",
      "response_time_seconds": 163,
      "sentiment_score": 0.04
    },
    {
      "id": 744,
      "patient_id": 33,
      "message": "A routine invoice was confirmed the same day.",
      "timestamp": "2023-09-07 20:07:26",
      "response_time_seconds": 197,
      "sentiment_score": -0.16
    },
    {
      "id": 745,
      "patient_id": 176,
      "message": "The team asked for a change and the ticket was confirmed.",
      "timestamp": "2022-12-03 18:09:41",
      "response_time_seconds": 171,
      "sentiment_score": -0.27
    },
    {
      "id": 746,
      "patient_id": 139,
      "message": null,
      "timestamp": "2022-12-19 22:40:44",
      "response_time_seconds": 108,
      "sentiment_score": -0.07
    },
    {
      "id": 747,
      "patient_id": 28,
      "message": "The supplier asked for a change and the ticket was refunded.",
      "timestamp": "2022-07-29 17:35:30",
      "response_time_seconds": 142,
      "sentiment_score": -0.05
    },
    {
      "id": 748,
      "patient_id": 91,
      "message": "An operator reported a minor issue; the booking was closed.",
      "timestamp": "2023-04-06 04:22:54",
      "response_time_seconds": 142,
      "sentiment_score": 0.18
    },
    {
      "id": 749,
      "patient_id": 153,
      "message": "No response from the courier, so the request was escalated.",
      "timestamp": "2023-09-01 10:52:34",
      "response_time_seconds": 83,
      "sentiment_score": -0.27
    }
  ],
  "lab_tests": [
    {
      "id": 1,
      "patient_id": 126,
      "test_name": null,
      "result": "The item was refunded after an unusual check.",
      "timestamp": null
    },
    {
      "id": 2,
      "patient_id": 33,
      "test_name": "culture ctscan genetic",
      "result": "A partial follow-up: the delivery was reopened.",
      "timestamp": "2023-07-21 15:45:18"
    },
    {
      "id": 3,
      "patient_id": 160,
      "test_name": "liver genetic",
      "result": "A routine request was processed the same day.",
      "timestamp": "2022-07-24 16:51:20"
    },
    {
      "id": 4,
      "patient_id": 20,
      "test_name": "serology",
      "result": "The ticket was completed following a manual review.",
      "timestamp": "2023-06-04 13:07:29"
    },
    {
      "id": 5,
      "patient_id": 12,
      "test_name": "echocardiogram panel",
      "result": "A repeat appointment was replaced the same day.",
      "timestamp": "2022-04-26 14:07:49"
    },
    {
      "id": 6,
      "patient_id": 131,
      "test_name": "blood ctscan",
      "result": "Flagged as routine. The courier closed the record.",
      "timestamp": "2022-07-31 14:47:57"
    },
    {
      "id": 7,
      "patient_id": 97,
      "test_name": "imaging cholesterol mri",
      "result": "A repeat follow-up: the appointment was approved.",
      "timestamp": "2022-10-04 14:54:34"
    },
    {
      "id": 8,
      "patient_id": 70,
      "test_name": "hemoglobin",
      "result": "An operator confirmed the details and the request was reopened.",
      "timestamp": "2022-03-28 13:48:50"
    },
    {
      "id": 9,
      "patient_id": 149,
      "test_name": "xray genetic liver",
      "result": "The account owner asked for a change and the appointment was delayed.",
      "timestamp": null
    },
    {
      "id": 10,
      "patient_id": 191,
      "test_name": "glucose blood xray",
      "result": "The account owner reported a partial issue; the appointment was delayed.",
      "timestamp": "2023-12-14 10:45:57"
    },
    {
      "id": 11,
      "patient_id": 180,
      "test_name": "mri",
      "result": "The courier reported a routine issue; the delivery was escalated.",
      "timestamp": "2023-01-03 08:51:36"
    },
    {
      "id": 12,
      "patient_id": 182,
      "test_name": "serology echocardiogram",
      "result": "The invoice was updated after a duplicate check.",
      "timestamp": "2022-11-11 17:00:11"
    },
    {
      "id": 13,
      "patient_id": 177,
      "test_name": "genetic",
      "result": "The customer confirmed the details and the document was reopened.",
      "timestamp": "2023-10-08 09:46:29"
    },
    {
      "id": 14,
      "patient_id": 41,
      "test_name": "ctscan echocardiogram",
      "result": "The order was delayed — unusual case, no further action.",
      "timestamp": "2022-06-23 13:11:21"
    },
    {
      "id": 15,
      "patient_id": 175,
      "test_name": "imaging ctscan",
      "result": "The customer reported a standard issue; the payment was updated.",
      "timestamp": null
    },
    {
      "id": 16,
      "patient_id": 92,
      "test_name": "echocardiogram culture",
      "result": "No response from the reviewer, so the shipment was cancelled.",
      "timestamp": "2023-02-24 16:41:44"
    },
    {
      "id": 17,
      "patient_id": 49,
      "test_name": "hemoglobin serology",
      "result": "Flagged as standard. Support processed the account.",
      "timestamp": "2022-12-08 03:23:42"
    },
    {
      "id": 18,
      "patient_id": 129,
      "test_name": "glucose liver electrocardiogram",
      "result": "A partial report was reviewed the same day.",
      "timestamp": "2023-10-29 10:35:02"
    },
    {
      "id": 19,
      "patient_id": 136,
      "test_name": "genetic liver ctscan",
      "result": "The report was approved after a standard check.",
      "timestamp": "2022-05-21 18:00:53"
    },
    {
      "id": 20,
      "patient_id": 166,
      "test_name": "xray liver cholesterol",
      "result": "The customer asked for a change and the record was completed.",
      "timestamp": "2023-09-24 17:14:21"
    },
    {
      "id": 21,
      "patient_id": 51,
      "test_name": "liver",
      "result": "The delivery was rescheduled — unusual case, no further action.",
      "timestamp": null
    },
    {
      "id": 22,
      "patient_id": 145,
      "test_name": "ctscan echocardiogram xray",
      "result": "A minor invoice was refunded the same day.",
      "timestamp": "2022-04-30 10:59:48"
    },
    {
      "id": 23,
      "patient_id": 86,
      "test_name": "panel",
      "result": "The supplier asked for a change and the booking was completed.",
      "timestamp": "2022-05-28 14:41:28"
    },
    {
      "id": 24,
      "patient_id": 80,
      "test_name": "blood xray",
      "result": "The supplier asked for a change and the account was confirmed.",
      "timestamp": "2022-09-02 10:38:25"
    },
    {
      "id": 25,
      "patient_id": 123,
      "test_name": "xray mri",
      "result": "An urgent ticket was reopened the same day.",
      "timestamp": "2022-07-16 10:10:58"
    },
    {
      "id": 26,
      "patient_id": 55,
      "test_name": "liver mri panel",
      "result": "The account was delayed after a minor check.",
      "timestamp": "2023-05-23 10:24:57"
    },
    {
      "id": 27,
      "patient_id": 140,
      "test_name": "ctscan",
      "result": "A duplicate document was reopened the same day.",
      "timestamp": "2023-07-02 11:50:38"
    },
    {
      "id": 28,
      "patient_id": 148,
      "test_name": "genetic",
      "result": "Flagged as automatic. An operator reopened the report.",
      "timestamp": "2023-09-01 20:13:15"
    },
    {
      "id": 29,
      "patient_id": 170,
      "test_name": "serology thyroid",
      "result": "The claim was updated — partial case, no further action.",
      "timestamp": "2022-01-21 10:32:17"
    },
    {
      "id": 30,
      "patient_id": 15,
      "test_name": "panel mri genetic",
      "result": "A routine follow-up: the item was approved.",
      "timestamp": "2022-11-22 15:04:59"
    },
    {
      "id": 31,
      "patient_id": 2,
      "test_name": "cholesterol electrocardiogram",
      "result": null,
      "timestamp": "2022-07-27 14:33:23"
    },
    {
      "id": 32,
      "patient_id": 102,
      "test_name": null,
      "result": null,
      "timestamp": "2023-12-03 15:31:49"
    },
    {
      "id": 33,
      "patient_id": 81,
      "test_name": "hemoglobin blood screening",
      "result": "The account owner reported a late issue; the payment was delayed.",
      "timestamp": "2023-12-30 10:29:58"
    },
    {
      "id": 34,
      "patient_id": 30,
      "test_name": "urine liver",
      "result": "Flagged as partial. The reviewer processed the invoice.",
      "timestamp": null
    },
    {
      "id": 35,
      "patient_id": 89,
      "test_name": "genetic glucose",
      "result": "Flagged as incomplete. The supplier processed the request.",
      "timestamp": "2022-04-25 08:01:43"
    },
    {
      "id": 36,
      "patient_id": 64,
      "test_name": "electrocardiogram culture echocardiogram",
      "result": "The session was resolved after an urgent check.",
      "timestamp": "2022-11-05 15:57:31"
    },
    {
      "id": 37,
      "patient_id": 161,
      "test_name": "ctscan liver",
      "result": "The supplier reported a duplicate issue; the refund was refunded.",
      "timestamp": "2022-01-09 13:02:30"
    },
    {
      "id": 38,
      "patient_id": 77,
      "test_name": "genetic",
      "result": "Flagged as late. The team rejected the ticket.",
      "timestamp": "2022-01-25 06:27:47"
    },
    {
      "id": 39,
      "patient_id": 191,
      "test_name": "liver electrocardiogram culture",
      "result": "Support confirmed the details and the invoice was reviewed.",
      "timestamp": "2023-08-17 16:01:34"
    },
    {
      "id": 40,
      "patient_id": 13,
      "test_name": null,
      "result": null,
      "timestamp": null
    },
    {
      "id": 41,
      "patient_id": 169,
      "test_name": "electrocardiogram cholesterol",
      "result": "No response from the reviewer, so the record was reviewed.",
      "timestamp": "2023-07-11 13:39:36"
    },
    {
      "id": 42,
      "patient_id": 78,
      "test_name": "liver serology blood",
      "result": "The customer confirmed the details and the invoice was escalated.",
      "timestamp": "2023-05-18 09:23:50"
    },
    {
      "id": 43,
      "patient_id": 16,
      "test_name": "glucose electrocardiogram serology",
      "result": "Flagged as automatic. The account owner closed the claim.",
      "timestamp": "2022-12-18 14:29:16"
    },
    {
      "id": 44,
      "patient_id": 159,
      "test_name": "imaging screening xray",
      "result": "The team reported a duplicate issue; the shipment was refunded.",
      "timestamp": "2023-04-06 15:42:25"
    },
    {
      "id": 45,
      "patient_id": 45,
      "test_name": "blood hemoglobin",
      "result": "The courier asked for a change and the order was completed.",
      "timestamp": "2022-10-28 15:09:43"
    },
    {
      "id": 46,
      "patient_id": 145,
      "test_name": "thyroid",
      "result": "An incomplete follow-up: the shipment was completed.",
      "timestamp": "2023-03-15 12:32:48"
    },
    {
      "id": 47,
      "patient_id": 8,
      "test_name": null,
      "result": "The team asked for a change and the session was replaced.",
      "timestamp": "2023-05-10 10:20:48"
    },
    {
      "id": 48,
      "patient_id": 36,
      "test_name": "genetic kidney imaging",
      "result": null,
      "timestamp": "2022-01-30 11:11:31"
    },
    {
      "id": 49,
      "patient_id": 150,
      "test_name": "liver",
      "result": "The team asked for a change and the appointment was approved.",
      "timestamp": "2022-02-20 13:34:48"
    },
    {
      "id": 50,
      "patient_id": 56,
      "test_name": "blood liver",
      "result": "The document was completed following a minor review.",
      "timestamp": "2022-01-11 15:05:22"
    },
    {
      "id": 51,
      "patient_id": 21,
      "test_name": "kidney glucose echocardiogram",
      "result": "A repeat follow-up: the order was processed.",
      "timestamp": "2022-04-26 08:02:07"
    },
    {
      "id": 52,
      "patient_id": 44,
      "test_name": "screening imaging kidney",
      "result": "Flagged as incomplete. The customer closed the payment.",
      "timestamp": "2022-06-17 16:59:32"
    },
    {
      "id": 53,
      "patient_id": 31,
      "test_name": "screening culture",
      "result": "A routine account was updated the same day.",
      "timestamp": "2023-10-20 12:53:28"
    },
    {
      "id": 54,
      "patient_id": 70,
      "test_name": "echocardiogram liver",
      "result": "A manual follow-up: the transfer was updated.",
      "timestamp": "2023-09-14 14:02:17"
    },
    {
      "id": 55,
      "patient_id": 107,
      "test_name": "genetic",
      "result": "An incomplete request was updated the same day.",
      "timestamp": "2023-02-11 16:57:20"
    },
    {
      "id": 56,
      "patient_id": 104,
      "test_name": null,
      "result": null,
      "timestamp": "2022-03-31 11:35:39"
    },
    {
      "id": 57,
      "patient_id": 193,
      "test_name": "electrocardiogram",
      "result": "A repeat account was refunded the same day.",
      "timestamp": "2022-02-28 09:14:47"
    },
    {
      "id": 58,
      "patient_id": 141,
      "test_name": null,
      "result": "The session was approved after a minor check.",
      "timestamp": "2023-06-24 17:59:30"
    },
    {
      "id": 59,
      "patient_id": 79,
      "test_name": "cholesterol screening",
      "result": "An incomplete order was rejected the same day.",
      "timestamp": "2023-12-11 15:06:39"
    },
    {
      "id": 60,
      "patient_id": 98,
      "test_name": "glucose serology electrocardiogram",
      "result": "An operator reported an urgent issue; the record was approved.",
      "timestamp": "2023-08-16 10:18:24"
    },
    {
      "id": 61,
      "patient_id": 153,
      "test_name": "electrocardiogram genetic mri",
      "result": "Flagged as manual. The account owner reviewed the document.",
      "timestamp": "2023-01-28 13:40:40"
    },
    {
      "id": 62,
      "patient_id": 169,
      "test_name": "panel genetic",
      "result": "No response from the account owner, so the invoice was cancelled.",
      "timestamp": "2022-05-27 08:48:49"
    },
    {
      "id": 63,
      "patient_id": 7,
      "test_name": "biopsy screening",
      "result": "Flagged as minor. The customer closed the claim.",
      "timestamp": "2023-10-31 12:07:09"
    },
    {
      "id": 64,
      "patient_id": 200,
      "test_name": "ctscan",
      "result": "The session was reviewed — routine case, no further action.",
      "timestamp": "2023-06-13 11:28:32"
    },
    {
      "id": 65,
      "patient_id": 44,
      "test_name": "culture ctscan",
      "result": "Flagged as unusual. The supplier resolved the record.",
      "timestamp": "2022-08-25 13:53:45"
    },
    {
      "id": 66,
      "patient_id": 66,
      "test_name": "echocardiogram imaging",
      "result": "The reviewer reported a late issue; the ticket was updated.",
      "timestamp": "2022-08-30 14:02:47"
    },
    {
      "id": 67,
      "patient_id": 167,
      "test_name": "culture serology biopsy",
      "result": "The request was escalated — incomplete case, no further action.",
      "timestamp": "2022-02-11 11:06:29"
    },
    {
      "id": 68,
      "patient_id": 64,
      "test_name": "imaging",
      "result": "A repeat follow-up: the session was processed.",
      "timestamp": null
    },
    {
      "id": 69,
      "patient_id": 135,
      "test_name": null,
      "result": "No response from the account owner, so the report was refunded.",
      "timestamp": "2022-09-04 10:34:16"
    },
    {
      "id": 70,
      "patient_id": 113,
      "test_name": "blood serology",
      "result": null,
      "timestamp": "2023-11-22 14:04:16"
    },
    {
      "id": 71,
      "patient_id": 142,
      "test_name": "cholesterol xray",
      "result": "The account was completed — minor case, no further action.",
      "timestamp": "2023-07-23 11:03:23"
    },
    {
      "id": 72,
      "patient_id": 91,
      "test_name": "echocardiogram",
      "result": null,
      "timestamp": "2022-08-20 15:57:43"
    },
    {
      "id": 73,
      "patient_id": 109,
      "test_name": "thyroid",
      "result": "Flagged as manual. The supplier processed the payment.",
      "timestamp": "2022-05-04 12:23:20"
    },
    {
      "id": 74,
      "patient_id": 144,
      "test_name": "ctscan",
      "result": "Flagged as manual. The supplier approved the transfer.",
      "timestamp": "2022-08-06 14:37:28"
    },
    {
      "id": 75,
      "patient_id": 185,
      "test_name": "glucose electrocardiogram",
      "result": "The delivery was completed following a standard review.",
      "timestamp": "2023-08-27 14:43:06"
    },
    {
      "id": 76,
      "patient_id": 154,
      "test_name": null,
      "result": "A late follow-up: the payment was rescheduled.",
      "timestamp": "2022-05-12 16:31:50"
    },
    {
      "id": 77,
      "patient_id": 184,
      "test_name": "electrocardiogram",
      "result": "The ticket was approved after an urgent check.",
      "timestamp": "2022-09-28 15:50:53"
    },
    {
      "id": 78,
      "patient_id": 116,
      "test_name": "biopsy",
      "result": "Flagged as incomplete. The account owner escalated the booking.",
      "timestamp": "2023-05-11 16:20:25"
    },
    {
      "id": 79,
      "patient_id": 99,
      "test_name": "genetic biopsy",
      "result": "No response from the courier, so the appointment was replaced.",
      "timestamp": "2022-12-18 17:08:14"
    },
    {
      "id": 80,
      "patient_id": 114,
      "test_name": null,
      "result": "The courier reported an incomplete issue; the report was delayed.",
      "timestamp": "2023-09-28 00:10:42"
    },
    {
      "id": 81,
      "patient_id": 65,
      "test_name": "panel imaging kidney",
      "result": "The team asked for a change and the report was processed.",
      "timestamp": null
    },
    {
      "id": 82,
      "patient_id": 60,
      "test_name": "ctscan",
      "result": null,
      "timestamp": "2022-07-08 15:23:18"
    },
    {
      "id": 83,
      "patient_id": 19,
      "test_name": "biopsy",
      "result": null,
      "timestamp": "2023-09-17 12:43:24"
    },
    {
      "id": 84,
      "patient_id": 8,
      "test_name": "thyroid",
      "result": null,
      "timestamp": "2022-08-08 19:14:10"
    },
    {
      "id": 85,
      "patient_id": 170,
      "test_name": "imaging glucose genetic",
      "result": "The payment was cancelled — partial case, no further action.",
      "timestamp": "2022-08-25 16:52:48"
    },
    {
      "id": 86,
      "patient_id": 137,
      "test_name": "blood serology",
      "result": "No response from the courier, so the item was escalated.",
      "timestamp": null
    },
    {
      "id": 87,
      "patient_id": 158,
      "test_name": "thyroid blood echocardiogram",
      "result": "No response from the customer, so the booking was confirmed.",
      "timestamp": "2022-12-13 16:14:01"
    },
    {
      "id": 88,
      "patient_id": 73,
      "test_name": "biopsy",
      "result": "A late ticket was reopened the same day.",
      "timestamp": "2023-03-03 12:03:15"
    },
    {
      "id": 89,
      "patient_id": 16,
      "test_name": "thyroid cholesterol",
      "result": "No response from support, so the item was resolved.",
      "timestamp": "2023-07-20 17:55:33"
    },
    {
      "id": 90,
      "patient_id": 57,
      "test_name": "blood xray",
      "result": "The account owner asked for a change and the refund was replaced.",
      "timestamp": "2023-03-05 12:41:43"
    },
    {
      "id": 91,
      "patient_id": 181,
      "test_name": "glucose urine",
      "result": "The invoice was cancelled following an automatic review.",
      "timestamp": "2023-01-29 17:53:05"
    },
    {
      "id": 92,
      "patient_id": 171,
      "test_name": "mri urine screening",
      "result": "The document was processed — standard case, no further action.",
      "timestamp": "2023-02-24 17:36:24"
    },
    {
      "id": 93,
      "patient_id": 5,
      "test_name": "screening",
      "result": "A minor follow-up: the report was resolved.",
      "timestamp": "2023-12-09 09:15:05"
    },
    {
      "id": 94,
      "patient_id": 173,
      "test_name": null,
      "result": "The ticket was reviewed after a standard check.",
      "timestamp": "2023-04-10 10:15:25"
    },
    {
      "id": 95,
      "patient_id": 194,
      "test_name": "kidney echocardiogram",
      "result": "An incomplete follow-up: the record was reopened.",
      "timestamp": null
    },
    {
      "id": 96,
      "patient_id": 138,
      "test_name": "echocardiogram",
      "result": "The claim was delayed following a repeat review.",
      "timestamp": "2023-05-15 09:13:05"
    },
    {
      "id": 97,
      "patient_id": 74,
      "test_name": "blood ctscan panel",
      "result": "Support asked for a change and the invoice was updated.",
      "timestamp": null
    },
    {
      "id": 98,
      "patient_id": 87,
      "test_name": "liver hemoglobin",
      "result": "Flagged as partial. The account owner rescheduled the booking.",
      "timestamp": "2022-04-22 16:19:44"
    },
    {
      "id": 99,
      "patient_id": 189,
      "test_name": "culture",
      "result": "The courier confirmed the details and the booking was delayed.",
      "timestamp": "2022-01-13 14:31:57"
    },
    {
      "id": 100,
      "patient_id": 39,
      "test_name": "glucose thyroid xray",
      "result": "A partial request was resolved the same day.",
      "timestamp": "2022-05-27 11:31:24"
    },
    {
      "id": 101,
      "patient_id": 15,
      "test_name": "imaging",
      "result": "No response from an operator, so the order was rescheduled.",
      "timestamp": "2022-12-16 16:03:28"
    },
    {
      "id": 102,
      "patient_id": 41,
      "test_name": "cholesterol mri",
      "result": "Flagged as routine. The customer refunded the session.",
      "timestamp": "2023-03-21 15:27:03"
    },
    {
      "id": 103,
      "patient_id": 98,
      "test_name": "screening genetic cholesterol",
      "result": "The appointment was closed — minor case, no further action.",
      "timestamp": "2023-05-18 18:23:23"
    },
    {
      "id": 104,
      "patient_id": 24,
      "test_name": "cholesterol biopsy",
      "result": "The account owner reported a standard issue; the order was cancelled.",
      "timestamp": "2023-07-12 07:26:19"
    },
    {
      "id": 105,
      "patient_id": 61,
      "test_name": "culture panel",
      "result": "The transfer was delayed after a repeat check.",
      "timestamp": "2023-11-25 12:40:21"
    },
    {
      "id": 106,
      "patient_id": 144,
      "test_name": "serology urine echocardiogram",
      "result": "The customer asked for a change and the item was refunded.",
      "timestamp": "2023-06-09 19:55:56"
    },
    {
      "id": 107,
      "patient_id": 169,
      "test_name": "cholesterol",
      "result": "The courier confirmed the details and the order was replaced.",
      "timestamp": "2022-12-06 16:06:31"
    },
    {
      "id": 108,
      "patient_id": 77,
      "test_name": "panel screening echocardiogram",
      "result": "Support asked for a change and the claim was rejected.",
      "timestamp": "2023-11-19 15:26:05"
    },
    {
      "id": 109,
      "patient_id": 168,
      "test_name": "serology imaging mri",
      "result": "A minor invoice was reopened the same day.",
      "timestamp": "2022-12-13 09:53:34"
    },
    {
      "id": 110,
      "patient_id": 144,
      "test_name": "xray echocardiogram",
      "result": "A routine follow-up: the report was escalated.",
      "timestamp": "2022-11-20 11:14:27"
    },
    {
      "id": 111,
      "patient_id": 131,
      "test_name": null,
      "result": "The refund was cancelled following a late review.",
      "timestamp": "2023-10-09 07:48:22"
    },
    {
      "id": 112,
      "patient_id": 142,
      "test_name": "imaging culture mri",
      "result": "The order was escalated after a repeat check.",
      "timestamp": "2023-11-17 18:18:23"
    },
    {
      "id": 113,
      "patient_id": 36,
      "test_name": "glucose hemoglobin serology",
      "result": "The account owner reported an automatic issue; the record was escalated.",
      "timestamp": "2022-08-13 15:19:06"
    },
    {
      "id": 114,
      "patient_id": 72,
      "test_name": "electrocardiogram serology ctscan",
      "result": "Flagged as urgent. The courier rejected the request.",
      "timestamp": "2023-01-01 13:35:13"
    },
    {
      "id": 115,
      "patient_id": 192,
      "test_name": "serology urine",
      "result": "The request was approved after a routine check.",
      "timestamp": null
    },
    {
      "id": 116,
      "patient_id": 29,
      "test_name": "ctscan mri urine",
      "result": "The reviewer confirmed the details and the appointment was reviewed.",
      "timestamp": "2023-01-10 19:18:56"
    },
    {
      "id": 117,
      "patient_id": 60,
      "test_name": "xray biopsy cholesterol",
      "result": "The request was replaced — duplicate case, no further action.",
      "timestamp": "2023-11-21 14:34:31"
    },
    {
      "id": 118,
      "patient_id": 184,
      "test_name": "panel electrocardiogram cholesterol",
      "result": "The customer reported an urgent issue; the invoice was completed.",
      "timestamp": "2022-09-11 13:16:55"
    },
    {
      "id": 119,
      "patient_id": 32,
      "test_name": "genetic xray",
      "result": "The order was processed — incomplete case, no further action.",
      "timestamp": "2022-04-25 12:34:08"
    },
    {
      "id": 120,
      "patient_id": 43,
      "test_name": "mri imaging",
      "result": null,
      "timestamp": "2023-02-14 15:19:14"
    },
    {
      "id": 121,
      "patient_id": 138,
      "test_name": "screening ctscan panel",
      "result": "Flagged as manual. The supplier approved the account.",
      "timestamp": "2023-10-15 18:50:00"
    },
    {
      "id": 122,
      "patient_id": 109,
      "test_name": "thyroid",
      "result": "The team confirmed the details and the delivery was rescheduled.",
      "timestamp": null
    },
    {
      "id": 123,
      "patient_id": 119,
      "test_name": "ctscan panel kidney",
      "result": "The reviewer reported a late issue; the document was refunded.",
      "timestamp": "2022-05-15 12:34:24"
    },
    {
      "id": 124,
      "patient_id": 17,
      "test_name": "biopsy glucose ctscan",
      "result": "Support confirmed the details and the item was reviewed.",
      "timestamp": "2023-01-03 10:19:44"
    },
    {
      "id": 125,
      "patient_id": 26,
      "test_name": "hemoglobin kidney",
      "result": "A manual transfer was cancelled the same day.",
      "timestamp": "2023-02-04 10:59:56"
    },
    {
      "id": 126,
      "patient_id": 187,
      "test_name": "imaging biopsy mri",
      "result": "No response from the reviewer, so the appointment was approved.",
      "timestamp": "2023-09-25 11:34:27"
    },
    {
      "id": 127,
      "patient_id": 48,
      "test_name": "screening ctscan",
      "result": "An incomplete follow-up: the delivery was reopened.",
      "timestamp": "2022-08-16 16:47:13"
    },
    {
      "id": 128,
      "patient_id": 61,
      "test_name": "ctscan",
      "result": "No response from the reviewer, so the claim was reviewed.",
      "timestamp": "2023-07-11 09:34:27"
    },
    {
      "id": 129,
      "patient_id": 186,
      "test_name": "ctscan culture",
      "result": "No response from the team, so the payment was reviewed.",
      "timestamp": "2022-01-14 08:21:49"
    },
    {
      "id": 130,
      "patient_id": 131,
      "test_name": "screening",
      "result": "No response from support, so the invoice was rescheduled.",
      "timestamp": "2023-11-07 10:52:32"
    },
    {
      "id": 131,
      "patient_id": 112,
      "test_name": "hemoglobin",
      "result": "No response from the customer, so the document was reviewed.",
      "timestamp": "2023-02-17 10:32:40"
    },
    {
      "id": 132,
      "patient_id": 145,
      "test_name": "thyroid",
      "result": "Flagged as automatic. The supplier rescheduled the appointment.",
      "timestamp": "2023-04-18 10:18:08"
    },
    {
      "id": 133,
      "patient_id": 96,
      "test_name": "imaging panel liver",
      "result": "Flagged as minor. Support reopened the item.",
      "timestamp": "2023-05-23 15:16:56"
    },
    {
      "id": 134,
      "patient_id": 37,
      "test_name": "xray glucose urine",
      "result": "No response from support, so the ticket was completed.",
      "timestamp": "2023-10-26 15:58:08"
    },
    {
      "id": 135,
      "patient_id": 17,
      "test_name": "hemoglobin",
      "result": "The shipment was completed following a partial review.",
      "timestamp": "2023-01-15 09:32:33"
    },
    {
      "id": 136,
      "patient_id": 122,
      "test_name": "panel",
      "result": "The payment was confirmed following a routine review.",
      "timestamp": "2023-03-01 01:31:10"
    },
    {
      "id": 137,
      "patient_id": 137,
      "test_name": "kidney blood culture",
      "result": "The account owner confirmed the details and the refund was rejected.",
      "timestamp": "2023-08-24 17:11:26"
    },
    {
      "id": 138,
      "patient_id": 65,
      "test_name": "liver",
      "result": "A duplicate follow-up: the ticket was approved.",
      "timestamp": "2022-07-03 16:39:52"
    },
    {
      "id": 139,
      "patient_id": 42,
      "test_name": null,
      "result": "The team reported a repeat issue; the refund was updated.",
      "timestamp": "2022-11-03 17:34:09"
    },
    {
      "id": 140,
      "patient_id": 4,
      "test_name": "urine glucose imaging",
      "result": "A partial follow-up: the ticket was escalated.",
      "timestamp": "2023-08-25 11:33:55"
    },
    {
      "id": 141,
      "patient_id": 198,
      "test_name": "screening cholesterol",
      "result": "The delivery was confirmed — partial case, no further action.",
      "timestamp": "2023-04-03 15:58:18"
    },
    {
      "id": 142,
      "patient_id": 139,
      "test_name": "imaging",
      "result": "An operator asked for a change and the refund was closed.",
      "timestamp": "2023-05-10 15:13:37"
    },
    {
      "id": 143,
      "patient_id": 19,
      "test_name": "thyroid",
      "result": "Flagged as partial. An operator updated the report.",
      "timestamp": "2023-02-20 09:43:38"
    },
    {
      "id": 144,
      "patient_id": 18,
      "test_name": "mri serology hemoglobin",
      "result": "Flagged as late. The account owner reopened the appointment.",
      "timestamp": "2023-10-27 20:29:01"
    },
    {
      "id": 145,
      "patient_id": 159,
      "test_name": "blood imaging cholesterol",
      "result": "The courier confirmed the details and the record was closed.",
      "timestamp": "2022-01-10 12:36:16"
    },
    {
      "id": 146,
      "patient_id": 112,
      "test_name": null,
      "result": null,
      "timestamp": "2023-10-19 14:46:33"
    },
    {
      "id": 147,
      "patient_id": 89,
      "test_name": "urine serology hemoglobin",
      "result": "A repeat shipment was confirmed the same day.",
      "timestamp": "2023-03-29 15:02:51"
    },
    {
      "id": 148,
      "patient_id": 130,
      "test_name": "echocardiogram hemoglobin",
      "result": "An incomplete follow-up: the report was delayed.",
      "timestamp": "2023-02-17 15:18:29"
    },
    {
      "id": 149,
      "patient_id": 174,
      "test_name": "screening",
      "result": "A repeat ticket was completed the same day.",
      "timestamp": "2023-08-27 15:57:40"
    },
    {
      "id": 150,
      "patient_id": 75,
      "test_name": "cholesterol serology",
      "result": "The transfer was replaced after a manual check.",
      "timestamp": "2022-12-03 11:13:03"
    },
    {
      "id": 151,
      "patient_id": 184,
      "test_name": "mri",
      "result": "The claim was delayed following an incomplete review.",
      "timestamp": "2022-09-07 10:52:21"
    },
    {
      "id": 152,
      "patient_id": 147,
      "test_name": "cholesterol",
      "result": "The invoice was escalated — automatic case, no further action.",
      "timestamp": "2022-05-14 06:09:40"
    },
    {
      "id": 153,
      "patient_id": 177,
      "test_name": "imaging xray",
      "result": "No response from the team, so the invoice was reviewed.",
      "timestamp": "2022-10-19 12:44:06"
    },
    {
      "id": 154,
      "patient_id": 88,
      "test_name": "kidney",
      "result": "The delivery was processed following a duplicate review.",
      "timestamp": "2023-04-05 16:44:23"
    },
    {
      "id": 155,
      "patient_id": 166,
      "test_name": "culture hemoglobin",
      "result": "The claim was rejected — unusual case, no further action.",
      "timestamp": "2022-11-05 12:26:10"
    },
    {
      "id": 156,
      "patient_id": 76,
      "test_name": "serology",
      "result": "The session was reviewed following an incomplete review.",
      "timestamp": "2023-04-29 17:04:35"
    },
    {
      "id": 157,
      "patient_id": 48,
      "test_name": "echocardiogram xray",
      "result": "The refund was reopened following a late review.",
      "timestamp": "2023-12-14 10:53:31"
    },
    {
      "id": 158,
      "patient_id": 74,
      "test_name": "culture",
      "result": "A partial delivery was replaced the same day.",
      "timestamp": "2023-12-16 09:03:57"
    },
    {
      "id": 159,
      "patient_id": 83,
      "test_name": "culture kidney",
      "result": "The transfer was reopened following an unusual review.",
      "timestamp": "2023-04-08 15:35:52"
    },
    {
      "id": 160,
      "patient_id": 186,
      "test_name": "genetic kidney panel",
      "result": "The record was closed following a partial review.",
      "timestamp": "2023-08-28 15:34:34"
    },
    {
      "id": 161,
      "patient_id": 48,
      "test_name": null,
      "result": "The account owner reported a repeat issue; the report was cancelled.",
      "timestamp": "2023-04-16 10:14:16"
    },
    {
      "id": 162,
      "patient_id": 108,
      "test_name": "hemoglobin serology urine",
      "result": "The supplier reported a minor issue; the document was reviewed.",
      "timestamp": "2022-02-13 12:35:19"
    },
    {
      "id": 163,
      "patient_id": 63,
      "test_name": "ctscan thyroid",
      "result": "The item was replaced following a duplicate review.",
      "timestamp": "2022-12-23 08:31:32"
    },
    {
      "id": 164,
      "patient_id": 89,
      "test_name": "serology panel",
      "result": "Support asked for a change and the payment was delayed.",
      "timestamp": "2023-10-05 11:20:03"
    },
    {
      "id": 165,
      "patient_id": 50,
      "test_name": "panel biopsy",
      "result": "A routine shipment was replaced the same day.",
      "timestamp": "2023-09-19 18:17:44"
    },
    {
      "id": 166,
      "patient_id": 32,
      "test_name": "genetic",
      "result": "An automatic transfer was confirmed the same day.",
      "timestamp": "2023-09-08 14:43:17"
    },
    {
      "id": 167,
      "patient_id": 99,
      "test_name": "thyroid",
      "result": "A partial follow-up: the shipment was reopened.",
      "timestamp": "2022-06-01 12:21:58"
    },
    {
      "id": 168,
      "patient_id": 52,
      "test_name": "liver ctscan",
      "result": "A partial follow-up: the request was processed.",
      "timestamp": null
    },
    {
      "id": 169,
      "patient_id": 167,
      "test_name": "screening mri cholesterol",
      "result": "The invoice was escalated after an unusual check.",
      "timestamp": "2022-11-15 14:17:50"
    },
    {
      "id": 170,
      "patient_id": 77,
      "test_name": "kidney echocardiogram",
      "result": "The supplier reported a partial issue; the payment was replaced.",
      "timestamp": "2022-11-15 10:17:12"
    },
    {
      "id": 171,
      "patient_id": 148,
      "test_name": "urine cholesterol serology",
      "result": "Support asked for a change and the shipment was refunded.",
      "timestamp": "2022-09-09 11:44:31"
    },
    {
      "id": 172,
      "patient_id": 36,
      "test_name": null,
      "result": "No response from the reviewer, so the claim was cancelled.",
      "timestamp": "2023-12-31 13:19:50"
    },
    {
      "id": 173,
      "patient_id": 199,
      "test_name": "urine screening",
      "result": null,
      "timestamp": "2022-07-05 12:14:31"
    },
    {
      "id": 174,
      "patient_id": 10,
      "test_name": "thyroid culture urine",
      "result": "The reviewer confirmed the details and the account was updated.",
      "timestamp": "2022-04-16 12:08:08"
    },
    {
      "id": 175,
      "patient_id": 35,
      "test_name": "hemoglobin blood",
      "result": "Support confirmed the details and the payment was resolved.",
      "timestamp": "2022-10-14 14:58:04"
    },
    {
      "id": 176,
      "patient_id": 172,
      "test_name": "xray liver glucose",
      "result": "The order was updated after a minor check.",
      "timestamp": "2023-02-01 08:24:55"
    },
    {
      "id": 177,
      "patient_id": 94,
      "test_name": "electrocardiogram hemoglobin culture",
      "result": "A repeat invoice was resolved the same day.",
      "timestamp": "2023-08-14 09:58:16"
    },
    {
      "id": 178,
      "patient_id": 165,
      "test_name": "blood",
      "result": "The refund was reopened following an urgent review.",
      "timestamp": "2022-02-04 11:45:36"
    },
    {
      "id": 179,
      "patient_id": 14,
      "test_name": null,
      "result": "The booking was rejected — urgent case, no further action.",
      "timestamp": "2022-10-02 07:40:05"
    },
    {
      "id": 180,
      "patient_id": 85,
      "test_name": "electrocardiogram genetic ctscan",
      "result": "The account was refunded — repeat case, no further action.",
      "timestamp": "2023-03-18 17:10:06"
    },
    {
      "id": 181,
      "patient_id": 122,
      "test_name": null,
      "result": "No response from the supplier, so the invoice was delayed.",
      "timestamp": "2022-01-10 14:02:00"
    },
    {
      "id": 182,
      "patient_id": 157,
      "test_name": "biopsy xray",
      "result": null,
      "timestamp": "2023-01-01 16:42:12"
    },
    {
      "id": 183,
      "patient_id": 197,
      "test_name": "xray",
      "result": "The refund was delayed after a partial check.",
      "timestamp": "2023-01-28 08:45:36"
    },
    {
      "id": 184,
      "patient_id": 179,
      "test_name": "mri thyroid serology",
      "result": "No response from the supplier, so the invoice was resolved.",
      "timestamp": "2023-02-09 14:33:46"
    },
    {
      "id": 185,
      "patient_id": 130,
      "test_name": "ctscan imaging blood",
      "result": null,
      "timestamp": "2022-03-26 10:13:44"
    },
    {
      "id": 186,
      "patient_id": 66,
      "test_name": "imaging thyroid",
      "result": "The report was rescheduled — duplicate case, no further action.",
      "timestamp": null
    },
    {
      "id": 187,
      "patient_id": 84,
      "test_name": "mri culture",
      "result": "No response from the team, so the appointment was rescheduled.",
      "timestamp": "2022-02-25 16:39:35"
    },
    {
      "id": 188,
      "patient_id": 46,
      "test_name": "urine xray echocardiogram",
      "result": "A duplicate follow-up: the item was closed.",
      "timestamp": "2023-06-04 16:53:06"
    },
    {
      "id": 189,
      "patient_id": 105,
      "test_name": "xray ctscan thyroid",
      "result": "The request was delayed after a manual check.",
      "timestamp": "2022-02-21 14:59:53"
    },
    {
      "id": 190,
      "patient_id": 115,
      "test_name": "electrocardiogram culture",
      "result": "The account owner asked for a change and the document was rejected.",
      "timestamp": "2022-08-24 13:57:41"
    },
    {
      "id": 191,
      "patient_id": 118,
      "test_name": "liver genetic glucose",
      "result": "The session was replaced following a late review.",
      "timestamp": "2022-09-04 13:35:09"
    },
    {
      "id": 192,
      "patient_id": 10,
      "test_name": "kidney glucose thyroid",
      "result": "The courier confirmed the details and the record was replaced.",
      "timestamp": "2022-06-01 12:10:32"
    },
    {
      "id": 193,
      "patient_id": 168,
      "test_name": "urine ctscan",
      "result": "A repeat appointment was cancelled the same day.",
      "timestamp": "2023-03-10 11:00:57"
    },
    {
      "id": 194,
      "patient_id": 109,
      "test_name": "biopsy culture thyroid",
      "result": "No response from the reviewer, so the refund was confirmed.",
      "timestamp": "2023-10-13 11:27:34"
    },
    {
      "id": 195,
      "patient_id": 66,
      "test_name": "serology glucose",
      "result": "A standard follow-up: the payment was rejected.",
      "timestamp": "2023-11-11 17:52:59"
    },
    {
      "id": 196,
      "patient_id": 95,
      "test_name": "panel ctscan",
      "result": "Flagged as automatic. Support delayed the document.",
      "timestamp": "2023-01-26 14:47:22"
    },
    {
      "id": 197,
      "patient_id": 4,
      "test_name": "hemoglobin panel glucose",
      "result": "The courier asked for a change and the shipment was rescheduled.",
      "timestamp": "2022-01-18 16:35:40"
    },
    {
      "id": 198,
      "patient_id": 95,
      "test_name": "xray electrocardiogram ctscan",
      "result": "The courier confirmed the details and the shipment was processed.",
      "timestamp": "2023-02-19 14:08:35"
    },
    {
      "id": 199,
      "patient_id": 176,
      "test_name": null,
      "result": "The account owner reported an unusual issue; the payment was updated.",
      "timestamp": "2022-07-12 10:28:30"
    },
    {
      "id": 200,
      "patient_id": 120,
      "test_name": "echocardiogram",
      "result": "The courier asked for a change and the payment was cancelled.",
      "timestamp": "2022-09-03 08:32:53"
    },
    {
      "id": 201,
      "patient_id": 59,
      "test_name": "xray",
      "result": "The payment was rescheduled following a late review.",
      "timestamp": "2022-12-28 10:02:38"
    },
    {
      "id": 202,
      "patient_id": 164,
      "test_name": "cholesterol",
      "result": "No response from the customer, so the invoice was escalated.",
      "timestamp": "2022-08-31 15:23:31"
    },
    {
      "id": 203,
      "patient_id": 30,
      "test_name": "culture",
      "result": "The ticket was replaced after an incomplete check.",
      "timestamp": "2023-01-08 12:46:03"
    },
    {
      "id": 204,
      "patient_id": 112,
      "test_name": "blood mri",
      "result": "The report was reopened following a partial review.",
      "timestamp": "2022-04-23 13:21:19"
    },
    {
      "id": 205,
      "patient_id": 118,
      "test_name": "xray screening panel",
      "result": "The invoice was resolved after a partial check.",
      "timestamp": null
    },
    {
      "id": 206,
      "patient_id": 124,
      "test_name": "electrocardiogram",
      "result": "The report was approved — unusual case, no further action.",
      "timestamp": "2022-12-16 14:35:42"
    },
    {
      "id": 207,
      "patient_id": 1,
      "test_name": "imaging",
      "result": "An urgent follow-up: the claim was approved.",
      "timestamp": "2023-01-12 13:27:39"
    },
    {
      "id": 208,
      "patient_id": 190,
      "test_name": "glucose biopsy ctscan",
      "result": null,
      "timestamp": "2022-06-11 10:35:03"
    },
    {
      "id": 209,
      "patient_id": 82,
      "test_name": "genetic",
      "result": null,
      "timestamp": "2023-10-21 14:55:45"
    },
    {
      "id": 210,
      "patient_id": 110,
      "test_name": "mri xray urine",
      "result": "The reviewer asked for a change and the account was closed.",
      "timestamp": null
    },
    {
      "id": 211,
      "patient_id": 53,
      "test_name": "serology imaging",
      "result": "Flagged as late. The team reviewed the request.",
      "timestamp": "2023-07-12 14:41:15"
    },
    {
      "id": 212,
      "patient_id": 25,
      "test_name": "imaging",
      "result": "The ticket was confirmed — minor case, no further action.",
      "timestamp": "2022-05-05 15:47:28"
    },
    {
      "id": 213,
      "patient_id": 103,
      "test_name": "blood ctscan xray",
      "result": "Flagged as standard. The customer completed the payment.",
      "timestamp": "2023-01-01 12:30:25"
    },
    {
      "id": 214,
      "patient_id": 58,
      "test_name": "screening serology",
      "result": "The appointment was rescheduled — routine case, no further action.",
      "timestamp": "2023-12-12 09:09:26"
    },
    {
      "id": 215,
      "patient_id": 142,
      "test_name": "electrocardiogram",
      "result": null,
      "timestamp": "2023-06-01 14:02:55"
    },
    {
      "id": 216,
      "patient_id": 125,
      "test_name": "echocardiogram biopsy panel",
      "result": null,
      "timestamp": "2022-08-20 14:57:10"
    },
    {
      "id": 217,
      "patient_id": 43,
      "test_name": "blood",
      "result": null,
      "timestamp": "2023-11-25 13:39:00"
    },
    {
      "id": 218,
      "patient_id": 162,
      "test_name": "biopsy ctscan hemoglobin",
      "result": "A standard session was delayed the same day.",
      "timestamp": "2023-02-21 13:24:24"
    },
    {
      "id": 219,
      "patient_id": 177,
      "test_name": "urine ctscan",
      "result": "No response from the reviewer, so the appointment was confirmed.",
      "timestamp": "2023-01-23 14:53:42"
    },
    {
      "id": 220,
      "patient_id": 56,
      "test_name": "cholesterol thyroid",
      "result": "The document was resolved following a standard review.",
      "timestamp": "2022-05-01 06:23:28"
    },
    {
      "id": 221,
      "patient_id": 139,
      "test_name": "ctscan biopsy",
      "result": "No response from the courier, so the transfer was updated.",
      "timestamp": "2022-04-28 15:37:11"
    },
    {
      "id": 222,
      "patient_id": 46,
      "test_name": "electrocardiogram liver",
      "result": "Flagged as unusual. The account owner resolved the delivery.",
      "timestamp": "2023-05-03 11:29:18"
    },
    {
      "id": 223,
      "patient_id": 73,
      "test_name": "glucose genetic",
      "result": "The session was escalated following a partial review.",
      "timestamp": "2022-06-15 17:21:23"
    },
    {
      "id": 224,
      "patient_id": 100,
      "test_name": "kidney urine screening",
      "result": "The customer confirmed the details and the delivery was approved.",
      "timestamp": null
    },
    {
      "id": 225,
      "patient_id": 30,
      "test_name": "xray",
      "result": "Flagged as duplicate. The account owner updated the shipment.",
      "timestamp": null
    },
    {
      "id": 226,
      "patient_id": 18,
      "test_name": "panel culture electrocardiogram",
      "result": "The order was replaced after a partial check.",
      "timestamp": "2022-02-01 10:17:27"
    },
    {
      "id": 227,
      "patient_id": 149,
      "test_name": "liver",
      "result": "A partial record was delayed the same day.",
      "timestamp": "2023-11-28 16:11:17"
    },
    {
      "id": 228,
      "patient_id": 113,
      "test_name": "urine kidney",
      "result": "The account owner reported an unusual issue; the appointment was replaced.",
      "timestamp": "2023-03-22 09:17:04"
    },
    {
      "id": 229,
      "patient_id": 86,
      "test_name": "blood thyroid",
      "result": "The account owner confirmed the details and the request was completed.",
      "timestamp": "2023-04-14 15:55:32"
    },
    {
      "id": 230,
      "patient_id": 114,
      "test_name": "electrocardiogram",
      "result": "The transfer was refunded after a minor check.",
      "timestamp": "2023-08-19 09:39:31"
    },
    {
      "id": 231,
      "patient_id": 11,
      "test_name": "biopsy",
      "result": "The account owner confirmed the details and the invoice was rescheduled.",
      "timestamp": "2022-06-29 14:15:40"
    },
    {
      "id": 232,
      "patient_id": 51,
      "test_name": "culture genetic liver",
      "result": "The account was reviewed — standard case, no further action.",
      "timestamp": "2022-11-16 18:45:46"
    },
    {
      "id": 233,
      "patient_id": 155,
      "test_name": "thyroid glucose",
      "result": "The transfer was closed after an automatic check.",
      "timestamp": "2023-12-08 15:12:52"
    },
    {
      "id": 234,
      "patient_id": 99,
      "test_name": "blood",
      "result": "The team reported an unusual issue; the order was approved.",
      "timestamp": "2022-08-18 15:46:14"
    },
    {
      "id": 235,
      "patient_id": 139,
      "test_name": "liver",
      "result": "Flagged as duplicate. Support approved the delivery.",
      "timestamp": "2022-05-01 16:16:19"
    },
    {
      "id": 236,
      "patient_id": 15,
      "test_name": "screening",
      "result": null,
      "timestamp": "2023-07-28 15:56:58"
    },
    {
      "id": 237,
      "patient_id": 134,
      "test_name": "urine",
      "result": "The appointment was processed following a minor review.",
      "timestamp": "2022-09-11 10:02:43"
    },
    {
      "id": 238,
      "patient_id": 128,
      "test_name": "genetic",
      "result": "The delivery was refunded after a repeat check.",
      "timestamp": "2022-07-20 16:34:14"
    },
    {
      "id": 239,
      "patient_id": 47,
      "test_name": "glucose kidney screening",
      "result": null,
      "timestamp": "2023-06-18 09:47:59"
    },
    {
      "id": 240,
      "patient_id": 151,
      "test_name": null,
      "result": "Flagged as urgent. The customer updated the record.",
      "timestamp": "2023-03-27 18:26:52"
    },
    {
      "id": 241,
      "patient_id": 82,
      "test_name": "blood electrocardiogram",
      "result": "A routine follow-up: the transfer was completed.",
      "timestamp": null
    },
    {
      "id": 242,
      "patient_id": 117,
      "test_name": "screening genetic",
      "result": "An unusual follow-up: the shipment was refunded.",
      "timestamp": "2022-11-08 08:45:27"
    },
    {
      "id": 243,
      "patient_id": 27,
      "test_name": "culture panel electrocardiogram",
      "result": "The record was closed following a late review.",
      "timestamp": "2023-09-08 17:38:09"
    },
    {
      "id": 244,
      "patient_id": 164,
      "test_name": "glucose",
      "result": "The invoice was escalated following a late review.",
      "timestamp": "2023-01-10 14:34:10"
    },
    {
      "id": 245,
      "patient_id": 101,
      "test_name": "mri",
      "result": "An unusual invoice was rescheduled the same day.",
      "timestamp": null
    },
    {
      "id": 246,
      "patient_id": 12,
      "test_name": "screening",
      "result": "The account owner asked for a change and the payment was closed.",
      "timestamp": "2022-04-29 14:44:33"
    },
    {
      "id": 247,
      "patient_id": 166,
      "test_name": "liver thyroid",
      "result": null,
      "timestamp": "2023-07-30 10:42:34"
    },
    {
      "id": 248,
      "patient_id": 155,
      "test_name": "thyroid",
      "result": "A minor follow-up: the account was reviewed.",
      "timestamp": "2023-08-01 16:12:45"
    },
    {
      "id": 249,
      "patient_id": 188,
      "test_name": "hemoglobin",
      "result": "The account owner asked for a change and the refund was rejected.",
      "timestamp": "2023-07-28 15:24:08"
    },
    {
      "id": 250,
      "patient_id": 40,
      "test_name": "genetic mri",
      "result": "A routine follow-up: the ticket was reviewed.",
      "timestamp": "2022-05-06 07:44:53"
    },
    {
      "id": 251,
      "patient_id": 54,
      "test_name": "ctscan serology urine",
      "result": null,
      "timestamp": "2023-08-01 11:59:33"
    },
    {
      "id": 252,
      "patient_id": 115,
      "test_name": "culture",
      "result": "The account owner confirmed the details and the ticket was updated.",
      "timestamp": "2022-03-14 16:23:24"
    },
    {
      "id": 253,
      "patient_id": 62,
      "test_name": "cholesterol ctscan thyroid",
      "result": "Flagged as urgent. The customer confirmed the report.",
      "timestamp": "2022-06-11 11:30:58"
    },
    {
      "id": 254,
      "patient_id": 6,
      "test_name": "panel electrocardiogram imaging",
      "result": "The refund was replaced after a duplicate check.",
      "timestamp": "2022-10-22 13:10:05"
    },
    {
      "id": 255,
      "patient_id": 195,
      "test_name": "urine hemoglobin electrocardiogram",
      "result": "An unusual session was confirmed the same day.",
      "timestamp": "2023-05-15 15:05:59"
    },
    {
      "id": 256,
      "patient_id": 29,
      "test_name": "screening",
      "result": "Flagged as routine. The supplier confirmed the ticket.",
      "timestamp": "2022-10-23 14:52:18"
    },
    {
      "id": 257,
      "patient_id": 146,
      "test_name": null,
      "result": null,
      "timestamp": "2022-02-01 14:19:07"
    },
    {
      "id": 258,
      "patient_id": 133,
      "test_name": "biopsy hemoglobin",
      "result": null,
      "timestamp": "2022-11-04 12:17:20"
    },
    {
      "id": 259,
      "patient_id": 90,
      "test_name": "imaging panel hemoglobin",
      "result": "An automatic follow-up: the claim was processed.",
      "timestamp": "2023-01-28 12:32:55"
    },
    {
      "id": 260,
      "patient_id": 70,
      "test_name": "glucose",
      "result": "A minor booking was cancelled the same day.",
      "timestamp": "2022-04-05 14:05:35"
    },
    {
      "id": 261,
      "patient_id": 143,
      "test_name": "xray biopsy electrocardiogram",
      "result": "The appointment was approved — standard case, no further action.",
      "timestamp": "2022-03-21 08:48:55"
    },
    {
      "id": 262,
      "patient_id": 23,
      "test_name": "genetic",
      "result": "The customer asked for a change and the ticket was replaced.",
      "timestamp": "2023-03-12 18:58:01"
    },
    {
      "id": 263,
      "patient_id": 98,
      "test_name": "thyroid glucose liver",
      "result": "The record was reopened following a minor review.",
      "timestamp": "2022-11-19 11:31:43"
    },
    {
      "id": 264,
      "patient_id": 127,
      "test_name": "electrocardiogram",
      "result": "A partial follow-up: the report was closed.",
      "timestamp": "2022-02-15 08:36:53"
    },
    {
      "id": 265,
      "patient_id": 126,
      "test_name": "hemoglobin",
      "result": "Flagged as duplicate. The supplier reviewed the report.",
      "timestamp": "2023-09-12 16:46:56"
    },
    {
      "id": 266,
      "patient_id": 10,
      "test_name": "hemoglobin",
      "result": "No response from the reviewer, so the shipment was rejected.",
      "timestamp": "2023-03-08 10:24:07"
    },
    {
      "id": 267,
      "patient_id": 152,
      "test_name": "urine thyroid",
      "result": "The booking was approved — routine case, no further action.",
      "timestamp": "2023-08-31 17:56:21"
    },
    {
      "id": 268,
      "patient_id": 189,
      "test_name": "electrocardiogram biopsy xray",
      "result": "The report was replaced — manual case, no further action.",
      "timestamp": "2023-01-15 13:20:40"
    },
    {
      "id": 269,
      "patient_id": 94,
      "test_name": "panel biopsy",
      "result": "The request was resolved — late case, no further action.",
      "timestamp": "2022-12-29 12:52:38"
    },
    {
      "id": 270,
      "patient_id": 156,
      "test_name": "cholesterol genetic urine",
      "result": null,
      "timestamp": "2022-06-27 15:23:21"
    },
    {
      "id": 271,
      "patient_id": 38,
      "test_name": "culture hemoglobin ctscan",
      "result": "The courier confirmed the details and the claim was closed.",
      "timestamp": "2023-06-05 13:32:09"
    },
    {
      "id": 272,
      "patient_id": 61,
      "test_name": "electrocardiogram",
      "result": "The transfer was confirmed — manual case, no further action.",
      "timestamp": null
    },
    {
      "id": 273,
      "patient_id": 105,
      "test_name": "imaging cholesterol xray",
      "result": null,
      "timestamp": "2023-05-29 15:15:33"
    },
    {
      "id": 274,
      "patient_id": 192,
      "test_name": null,
      "result": "Flagged as repeat. The account owner resolved the delivery.",
      "timestamp": "2022-05-24 07:18:37"
    },
    {
      "id": 275,
      "patient_id": 104,
      "test_name": "echocardiogram mri culture",
      "result": "An unusual follow-up: the claim was cancelled.",
      "timestamp": "2023-07-29 16:24:55"
    },
    {
      "id": 276,
      "patient_id": 180,
      "test_name": null,
      "result": "The customer asked for a change and the shipment was closed.",
      "timestamp": "2023-10-27 18:48:30"
    },
    {
      "id": 277,
      "patient_id": 17,
      "test_name": "electrocardiogram serology hemoglobin",
      "result": "The customer reported a routine issue; the order was closed.",
      "timestamp": "2023-09-18 07:48:22"
    },
    {
      "id": 278,
      "patient_id": 67,
      "test_name": "xray",
      "result": null,
      "timestamp": "2023-11-13 11:18:34"
    },
    {
      "id": 279,
      "patient_id": 159,
      "test_name": "screening ctscan",
      "result": "A standard shipment was approved the same day.",
      "timestamp": "2023-12-15 15:00:15"
    },
    {
      "id": 280,
      "patient_id": 155,
      "test_name": "biopsy",
      "result": "The customer asked for a change and the report was approved.",
      "timestamp": "2022-03-22 13:03:13"
    },
    {
      "id": 281,
      "patient_id": 173,
      "test_name": "electrocardiogram biopsy",
      "result": null,
      "timestamp": "2023-11-02 14:13:35"
    },
    {
      "id": 282,
      "patient_id": 102,
      "test_name": "glucose kidney",
      "result": "The reviewer confirmed the details and the ticket was reviewed.",
      "timestamp": "2023-04-30 13:55:05"
    },
    {
      "id": 283,
      "patient_id": 106,
      "test_name": "imaging culture",
      "result": "The document was replaced after a standard check.",
      "timestamp": "2022-07-07 11:54:56"
    },
    {
      "id": 284,
      "patient_id": 180,
      "test_name": null,
      "result": null,
      "timestamp": "2022-02-20 16:38:58"
    },
    {
      "id": 285,
      "patient_id": 162,
      "test_name": null,
      "result": "A standard follow-up: the delivery was completed.",
      "timestamp": null
    },
    {
      "id": 286,
      "patient_id": 160,
      "test_name": "kidney",
      "result": "The supplier reported an incomplete issue; the delivery was processed.",
      "timestamp": null
    },
    {
      "id": 287,
      "patient_id": 110,
      "test_name": "genetic glucose",
      "result": "No response from an operator, so the delivery was resolved.",
      "timestamp": null
    },
    {
      "id": 288,
      "patient_id": 163,
      "test_name": null,
      "result": "Flagged as standard. The account owner processed the transfer.",
      "timestamp": "2022-09-30 13:08:58"
    },
    {
      "id": 289,
      "patient_id": 19,
      "test_name": "ctscan hemoglobin",
      "result": "The team asked for a change and the account was reopened.",
      "timestamp": null
    },
    {
      "id": 290,
      "patient_id": 16,
      "test_name": null,
      "result": null,
      "timestamp": "2023-07-22 10:18:55"
    },
    {
      "id": 291,
      "patient_id": 146,
      "test_name": "mri biopsy urine",
      "result": "The claim was confirmed following an unusual review.",
      "timestamp": "2022-02-24 17:08:34"
    },
    {
      "id": 292,
      "patient_id": 93,
      "test_name": "echocardiogram",
      "result": "Flagged as standard. The reviewer reviewed the document.",
      "timestamp": "2022-02-15 12:34:11"
    },
    {
      "id": 293,
      "patient_id": 22,
      "test_name": "ctscan",
      "result": "The refund was closed after a late check.",
      "timestamp": "2022-06-04 15:51:57"
    },
    {
      "id": 294,
      "patient_id": 178,
      "test_name": "imaging kidney biopsy",
      "result": "The report was rescheduled after a manual check.",
      "timestamp": "2023-12-07 09:28:25"
    },
    {
      "id": 295,
      "patient_id": 69,
      "test_name": "panel",
      "result": "An urgent follow-up: the booking was escalated.",
      "timestamp": null
    },
    {
      "id": 296,
      "patient_id": 53,
      "test_name": "blood thyroid glucose",
      "result": "The account owner reported a routine issue; the shipment was replaced.",
      "timestamp": "2022-02-20 18:08:38"
    },
    {
      "id": 297,
      "patient_id": 13,
      "test_name": "panel liver culture",
      "result": null,
      "timestamp": "2022-12-27 10:41:33"
    },
    {
      "id": 298,
      "patient_id": 28,
      "test_name": "echocardiogram mri screening",
      "result": "A minor record was resolved the same day.",
      "timestamp": "2022-09-29 09:40:38"
    },
    {
      "id": 299,
      "patient_id": 168,
      "test_name": "ctscan hemoglobin mri",
      "result": "A repeat account was rejected the same day.",
      "timestamp": "2023-01-02 10:43:34"
    },
    {
      "id": 300,
      "patient_id": 102,
      "test_name": "genetic culture",
      "result": null,
      "timestamp": "2023-10-19 11:15:29"
    },
    {
      "id": 301,
      "patient_id": 86,
      "test_name": "kidney liver mri",
      "result": "An urgent follow-up: the session was cancelled.",
      "timestamp": "2022-07-18 10:24:03"
    },
    {
      "id": 302,
      "patient_id": 132,
      "test_name": "electrocardiogram genetic thyroid",
      "result": "An operator asked for a change and the ticket was resolved.",
      "timestamp": "2023-09-14 16:46:57"
    },
    {
      "id": 303,
      "patient_id": 3,
      "test_name": "hemoglobin",
      "result": "The refund was updated — manual case, no further action.",
      "timestamp": "2022-10-19 14:03:36"
    },
    {
      "id": 304,
      "patient_id": 95,
      "test_name": "glucose screening kidney",
      "result": "The report was escalated following an unusual review.",
      "timestamp": "2023-10-17 13:16:15"
    },
    {
      "id": 305,
      "patient_id": 9,
      "test_name": "glucose cholesterol",
      "result": "The claim was refunded — late case, no further action.",
      "timestamp": "2023-07-07 16:16:38"
    },
    {
      "id": 306,
      "patient_id": 130,
      "test_name": null,
      "result": "A repeat order was updated the same day.",
      "timestamp": "2023-07-08 15:55:39"
    },
    {
      "id": 307,
      "patient_id": 34,
      "test_name": "echocardiogram urine mri",
      "result": "No response from support, so the delivery was cancelled.",
      "timestamp": "2022-08-20 11:48:53"
    },
    {
      "id": 308,
      "patient_id": 83,
      "test_name": "kidney",
      "result": "The supplier asked for a change and the ticket was completed.",
      "timestamp": "2023-06-10 15:02:57"
    },
    {
      "id": 309,
      "patient_id": 196,
      "test_name": "liver biopsy",
      "result": null,
      "timestamp": "2023-01-18 12:16:05"
    },
    {
      "id": 310,
      "patient_id": 68,
      "test_name": "genetic biopsy glucose",
      "result": "No response from support, so the ticket was rescheduled.",
      "timestamp": "2023-04-03 12:17:31"
    },
    {
      "id": 311,
      "patient_id": 189,
      "test_name": null,
      "result": "The refund was refunded following an automatic review.",
      "timestamp": "2023-12-21 14:07:30"
    },
    {
      "id": 312,
      "patient_id": 191,
      "test_name": "culture",
      "result": null,
      "timestamp": "2022-08-20 12:17:47"
    },
    {
      "id": 313,
      "patient_id": 32,
      "test_name": null,
      "result": "The delivery was reopened — automatic case, no further action.",
      "timestamp": "2022-05-17 10:07:17"
    },
    {
      "id": 314,
      "patient_id": 183,
      "test_name": "xray",
      "result": "The account owner asked for a change and the request was cancelled.",
      "timestamp": "2023-02-28 09:26:05"
    },
    {
      "id": 315,
      "patient_id": 121,
      "test_name": null,
      "result": "The customer reported a duplicate issue; the invoice was closed.",
      "timestamp": "2022-05-05 09:30:14"
    },
    {
      "id": 316,
      "patient_id": 80,
      "test_name": "ctscan kidney panel",
      "result": "A standard follow-up: the invoice was reopened.",
      "timestamp": "2022-08-14 12:10:18"
    },
    {
      "id": 317,
      "patient_id": 173,
      "test_name": "ctscan",
      "result": "The reviewer asked for a change and the ticket was reopened.",
      "timestamp": "2023-12-06 14:32:05"
    },
    {
      "id": 318,
      "patient_id": 137,
      "test_name": "hemoglobin electrocardiogram xray",
      "result": "The account owner asked for a change and the transfer was reopened.",
      "timestamp": "2022-10-01 16:12:34"
    },
    {
      "id": 319,
      "patient_id": 71,
      "test_name": "liver mri",
      "result": "The account owner reported an automatic issue; the order was refunded.",
      "timestamp": null
    },
    {
      "id": 320,
      "patient_id": 60,
      "test_name": "cholesterol screening panel",
      "result": "No response from the courier, so the ticket was approved.",
      "timestamp": "2022-05-11 08:52:00"
    },
    {
      "id": 321,
      "patient_id": 64,
      "test_name": "hemoglobin urine",
      "result": "The session was rescheduled — partial case, no further action.",
      "timestamp": "2022-07-11 14:47:12"
    },
    {
      "id": 322,
      "patient_id": 18,
      "test_name": "cholesterol biopsy urine",
      "result": "A duplicate follow-up: the request was reviewed.",
      "timestamp": "2022-03-26 18:25:05"
    },
    {
      "id": 323,
      "patient_id": 186,
      "test_name": "echocardiogram",
      "result": "A duplicate delivery was resolved the same day.",
      "timestamp": "2023-03-05 09:46:28"
    },
    {
      "id": 324,
      "patient_id": 62,
      "test_name": "culture genetic urine",
      "result": "The item was approved after a manual check.",
      "timestamp": "2023-03-16 18:08:52"
    },
    {
      "id": 325,
      "patient_id": 111,
      "test_name": "electrocardiogram",
      "result": "The item was updated — manual case, no further action.",
      "timestamp": "2022-01-24 11:54:26"
    }
  ],
  "symptom_reports": [
    {
      "id": 1,
      "patient_id": 187,
      "symptom": "nausea",
      "timestamp": "2022-04-17 16:46:15",
      "severity": 3,
      "duration_minutes": 384
    },
    {
      "id": 2,
      "patient_id": 70,
      "symptom": "headache",
      "timestamp": "2022-12-01 10:42:18",
      "severity": 6,
      "duration_minutes": 661
    },
    {
      "id": 3,
      "patient_id": 16,
      "symptom": "headache",
      "timestamp": "2022-07-16 12:08:16",
      "severity": 7,
      "duration_minutes": 400
    },
    {
      "id": 4,
      "patient_id": 115,
      "symptom": "headache",
      "timestamp": "2023-07-22 05:15:21",
      "severity": 4,
      "duration_minutes": 551
    },
    {
      "id": 5,
      "patient_id": 17,
      "symptom": "headache",
      "timestamp": "2023-08-17 07:08:36",
      "severity": 7,
      "duration_minutes": 249
    },
    {
      "id": 6,
      "patient_id": 20,
      "symptom": "fatigue",
      "timestamp": "2022-03-27 13:00:53",
      "severity": 7,
      "duration_minutes": 520
    },
    {
      "id": 7,
      "patient_id": 117,
      "symptom": "dizziness",
      "timestamp": "2023-06-05 11:19:04",
      "severity": 5,
      "duration_minutes": 796
    },
    {
      "id": 8,
      "patient_id": 196,
      "symptom": "cough",
      "timestamp": "2022-01-19 17:34:05",
      "severity": 6,
      "duration_minutes": 975
    },
    {
      "id": 9,
      "patient_id": 27,
      "symptom": "fatigue",
      "timestamp": "2022-07-21 10:20:50",
      "severity": 7,
      "duration_minutes": 479
    },
    {
      "id": 10,
      "patient_id": 199,
      "symptom": "headache",
      "timestamp": "2022-10-16 11:21:42",
      "severity": 5,
      "duration_minutes": 683
    },
    {
      "id": 11,
      "patient_id": 66,
      "symptom": "nausea",
      "timestamp": "2022-07-17 13:47:33",
      "severity": 4,
      "duration_minutes": 960
    },
    {
      "id": 12,
      "patient_id": 68,
      "symptom": "nausea",
      "timestamp": "2022-02-19 18:30:07",
      "severity": 4,
      "duration_minutes": 1118
    },
    {
      "id": 13,
      "patient_id": 144,
      "symptom": "headache",
      "timestamp": "2022-01-26 15:26:22",
      "severity": 7,
      "duration_minutes": 1083
    },
    {
      "id": 14,
      "patient_id": 179,
      "symptom": "cough",
      "timestamp": "2022-10-16 15:52:01",
      "severity": 8,
      "duration_minutes": 644
    },
    {
      "id": 15,
      "patient_id": 181,
      "symptom": "cough",
      "timestamp": "2022-04-28 10:29:31",
      "severity": 5,
      "duration_minutes": 723
    },
    {
      "id": 16,
      "patient_id": 73,
      "symptom": "headache",
      "timestamp": "2023-03-15 16:41:53",
      "severity": 1,
      "duration_minutes": 788
    },
    {
      "id": 17,
      "patient_id": 68,
      "symptom": "headache",
      "timestamp": "2023-08-15 16:52:41",
      "severity": 4,
      "duration_minutes": 801
    },
    {
      "id": 18,
      "patient_id": 107,
      "symptom": "fatigue",
      "timestamp": "2022-07-13 21:45:34",
      "severity": 5,
      "duration_minutes": 843
    },
    {
      "id": 19,
      "patient_id": 97,
      "symptom": "fatigue",
      "timestamp": "2023-09-09 21:50:13",
      "severity": 3,
      "duration_minutes": 864
    },
    {
      "id": 20,
      "patient_id": 34,
      "symptom": "cough",
      "timestamp": "2023-05-09 14:23:09",
      "severity": 7,
      "duration_minutes": 999
    },
    {
      "id": 21,
      "patient_id": 98,
      "symptom": "fatigue",
      "timestamp": "2023-05-12 23:32:00",
      "severity": 6,
      "duration_minutes": 827
    },
    {
      "id": 22,
      "patient_id": 98,
      "symptom": "headache",
      "timestamp": "2022-09-02 07:20:04",
      "severity": 4,
      "duration_minutes": 758
    },
    {
      "id": 23,
      "patient_id": 133,
      "symptom": "cough",
      "timestamp": "2023-06-14 11:23:39",
      "severity": 4,
      "duration_minutes": 767
    },
    {
      "id": 24,
      "patient_id": 125,
      "symptom": "fatigue",
      "timestamp": "2022-04-20 21:15:09",
      "severity": 8,
      "duration_minutes": 594
    },
    {
      "id": 25,
      "patient_id": 28,
      "symptom": "cough",
      "timestamp": "2023-01-03 11:11:59",
      "severity": 5,
      "duration_minutes": 844
    },
    {
      "id": 26,
      "patient_id": 141,
      "symptom": "headache",
      "timestamp": "2023-06-15 19:03:09",
      "severity": 6,
      "duration_minutes": 642
    },
    {
      "id": 27,
      "patient_id": 85,
      "symptom": "fatigue",
      "timestamp": "2023-08-09 03:08:32",
      "severity": 5,
      "duration_minutes": 1308
    },
    {
      "id": 28,
      "patient_id": 19,
      "symptom": "fatigue",
      "timestamp": "2023-09-15 20:58:25",
      "severity": 6,
      "duration_minutes": 1016
    },
    {
      "id": 29,
      "patient_id": 182,
      "symptom": "fatigue",
      "timestamp": "2022-01-07 08:37:06",
      "severity": 4,
      "duration_minutes": 377
    },
    {
      "id": 30,
      "patient_id": 8,
      "symptom": "fatigue",
      "timestamp": "2022-10-14 20:35:42",
      "severity": 5,
      "duration_minutes": 536
    },
    {
      "id": 31,
      "patient_id": 144,
      "symptom": "fatigue",
      "timestamp": "2023-07-26 21:33:31",
      "severity": 7,
      "duration_minutes": 668
    },
    {
      "id": 32,
      "patient_id": 50,
      "symptom": "headache",
      "timestamp": "2023-11-25 15:33:52",
      "severity": 7,
      "duration_minutes": 600
    },
    {
      "id": 33,
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