// Customer Interaction Insights (ai-powered-customer-service-chatbot) v1 — Prisma seed // Synthetic sample data, CC0-1.0. Generated deterministically; re-running the // generator with the same spec and seed reproduces this file exactly. // // Delegates are named after the tables (prisma.customer_interactions), which assumes models // mapped to those table names. Rename the delegates if your models differ. import { PrismaClient } from '@prisma/client'; const prisma = new PrismaClient(); async function main() { await prisma.customer_interactions.createMany({ data: [ { id: 1, customer_id: "468b5fd8-f3cf-4cd1-86a7-669863674a03", agent_id: "761b2284-89fd-42fa-a5f0-31b0469912d1", interaction_type: "chatbot", query: "No response from the reviewer, so the order was reviewed.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-10-19T14:38:28Z"), channel: "mobile" }, { id: 2, customer_id: "78ede868-fa00-4f26-8b07-606c12e4fdc6", agent_id: "f8fb8958-271e-4f55-b518-f97e68076455", interaction_type: "chatbot", query: "An urgent follow-up: the invoice was reopened.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-09-19T22:00:39Z"), channel: "mobile" }, { id: 3, customer_id: "674f4d5e-33b0-419b-8a96-5bb187def44c", agent_id: "8d359e71-1fa5-45a4-859c-3587ea4f60e7", interaction_type: "human", query: "The courier asked for a change and the request was updated.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-05-07T15:55:58Z"), channel: "web" }, { id: 4, customer_id: "cc6e3fd3-2a77-4c4f-94e2-88139ed10692", agent_id: "d18946ad-dfb5-4c8f-84db-540ea38ff06a", interaction_type: "human", query: "Flagged as manual. The reviewer approved the delivery.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-02-01T22:29:19Z"), channel: "mobile" }, { id: 5, customer_id: "94c5e487-7d98-43a9-9c9b-1dc16db1fc90", agent_id: "58b53988-8b18-4477-beb3-2314d2b8032a", interaction_type: "human", query: "An incomplete follow-up: the ticket was reviewed.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-05-25T13:05:53Z"), channel: "web" }, { id: 6, customer_id: "4a976088-067c-4ea9-a901-8e56137af246", agent_id: "aea8a244-a8ec-48a0-98da-9d36b9be97fe", interaction_type: "human", query: "An incomplete follow-up: the refund was completed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-07-24T17:03:51Z"), channel: "mobile" }, { id: 7, customer_id: "3b30cb17-7748-4421-8656-7b3635279ae0", agent_id: "2f04de20-b915-4fc4-9e28-03a1c442b62e", interaction_type: "chatbot", query: "An unusual account was rescheduled the same day.", satisfaction_rating: 1, escalation: false, created_at: new Date("2022-08-12T19:26:01Z"), channel: "web" }, { id: 8, customer_id: "a6c11bd0-e66b-4528-902d-5359263e59d7", agent_id: "b5764000-d748-47c4-872f-a2ed54088b9b", interaction_type: "chatbot", query: "The courier reported an unusual issue; the refund was closed.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-08-18T18:54:19Z"), channel: "web" }, { id: 9, customer_id: "e393728b-5f79-4af8-bf72-b37b3de0832f", agent_id: "8e4ba9a7-e40d-4be8-bd9b-b26a5ef7b947", interaction_type: "human", query: "Flagged as standard. The reviewer reopened the delivery.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-11-18T17:19:19Z"), channel: "web" }, { id: 10, customer_id: "54d76bc2-555f-4b39-ba23-aab875e035f9", agent_id: null, interaction_type: "chatbot", query: "Flagged as duplicate. The supplier replaced the report.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-12-08T21:09:57Z"), channel: "mobile" }, { id: 11, customer_id: "5f4cd960-8813-4309-aa7e-cab0b57b0665", agent_id: "4f626f49-763e-4329-ae2e-92722d43eabd", interaction_type: "chatbot", query: "The delivery was refunded following a late review.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-07-03T00:15:12Z"), channel: "mobile" }, { id: 12, customer_id: "80554213-17ae-4f69-874b-17f198dbb13e", agent_id: "584712ba-bd27-4ef5-8826-231e848c83df", interaction_type: "chatbot", query: "Flagged as late. The courier delayed the claim.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-09-19T16:07:50Z"), channel: "web" }, { id: 13, customer_id: "eb9d428c-f840-4146-be2a-9b90d975e3f2", agent_id: "e1fc2671-4e97-43f5-b1b0-6ce039a4945b", interaction_type: "chatbot", query: "The courier asked for a change and the payment was approved.", satisfaction_rating: 1, escalation: false, created_at: new Date("2022-02-16T16:47:32Z"), channel: "social" }, { id: 14, customer_id: "b4f5472c-2a9b-40fa-a81b-8497c6b1dc68", agent_id: "f8890e24-278b-465f-a996-0cba1e667dfb", interaction_type: "chatbot", query: "Flagged as manual. Support resolved the payment.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-11-15T09:28:57Z"), channel: "web" }, { id: 15, customer_id: "aebf654c-4040-4b89-a918-de73309eb7cb", agent_id: null, interaction_type: "human", query: "The account owner confirmed the details and the transfer was updated.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-05-23T18:41:07Z"), channel: "web" }, { id: 16, customer_id: "c8918f76-1c42-47b5-930d-7e229de69ab3", agent_id: "006868f0-d161-4b6b-900c-a58139cea9f4", interaction_type: "human", query: "The order was updated after an automatic check.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-04-26T19:04:38Z"), channel: "social" }, { id: 17, customer_id: "d9716ad9-c37d-417b-8881-0119358a70b6", agent_id: "eb64e9f4-8032-46e0-8960-13ee1cd20a8f", interaction_type: "human", query: "The supplier reported a repeat issue; the ticket was cancelled.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-02-27T12:17:25Z"), channel: "web" }, { id: 18, customer_id: "53f6fa4f-55fd-46a4-808f-09a65e528cd0", agent_id: "f09734f4-5f37-44a6-aa7a-112662dad3ed", interaction_type: "chatbot", query: "An incomplete refund was updated the same day.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-10-29T21:19:47Z"), channel: "web" }, { id: 19, customer_id: "5f92d099-c06d-4ddb-b670-147445182a89", agent_id: "026f1d60-a305-48ec-bf37-9bcc9a3bda33", interaction_type: "chatbot", query: "The supplier confirmed the details and the request was processed.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-04-23T21:28:12Z"), channel: "mobile" }, { id: 20, customer_id: "dcc7526b-2abf-4b97-87bd-26d98d252bbd", agent_id: "f96c8ce6-81b1-404b-a41a-3d7ddbd93be0", interaction_type: "chatbot", query: "The transfer was updated after an unusual check.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-11-11T15:55:41Z"), channel: "web" }, { id: 21, customer_id: "fdbc061a-08cf-489d-a6ef-305623677ab9", agent_id: "d5125ab1-a9a0-40a7-a398-dec4cb4d5ca6", interaction_type: "chatbot", query: "An operator confirmed the details and the record was reopened.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-06-03T14:46:11Z"), channel: "mobile" }, { id: 22, customer_id: "e771c617-94b3-4450-bcac-1b74b26ee3af", agent_id: "47144d23-4004-40de-b634-8defb9c1b69a", interaction_type: "chatbot", query: "An unusual booking was approved the same day.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-03-09T07:12:53Z"), channel: "web" }, { id: 23, customer_id: "aad465e0-8ef5-4297-9a0d-ed4f5bfce547", agent_id: "c23df28c-0ab7-477b-981b-6a9af18edd68", interaction_type: "human", query: "A standard record was escalated the same day.", satisfaction_rating: 1, escalation: true, created_at: new Date("2023-08-13T19:42:28Z"), channel: "social" }, { id: 24, customer_id: "8580bc9e-4949-4043-b30a-4f6b1ee155fa", agent_id: "4b86bf67-9340-416a-9562-f4e34db2d71f", interaction_type: "chatbot", query: "Flagged as manual. The team resolved the transfer.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-05-28T10:49:56Z"), channel: "web" }, { id: 25, customer_id: "676ae954-0e9f-4fcb-82e1-621718657318", agent_id: "b567eb4e-8480-4d11-bfb9-c65a9b7d72f6", interaction_type: "chatbot", query: "The item was cancelled following a duplicate review.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-03-17T09:20:04Z"), channel: "web" }, { id: 26, customer_id: "571a7e06-4476-4161-b67d-0ffa444f1e7d", agent_id: "e86f0a0a-7f53-4704-a5df-9415fa9a2a2f", interaction_type: "chatbot", query: "No response from the account owner, so the order was approved.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-05-10T12:44:52Z"), channel: "social" }, { id: 27, customer_id: "f4fc2b25-5a74-4ef6-be6b-8b19f4a4d021", agent_id: "b103a67c-32e4-4837-8b22-19e43bebf3bf", interaction_type: "chatbot", query: "The account owner confirmed the details and the item was completed.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-04-06T18:45:40Z"), channel: "web" }, { id: 28, customer_id: "c4818733-76be-48c4-a9b2-46c363e71202", agent_id: "9f917e08-6a06-45e3-860c-adfcf7c1df35", interaction_type: "chatbot", query: "The payment was processed — repeat case, no further action.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-06-20T17:17:59Z"), channel: "web" }, { id: 29, customer_id: "0202af9a-658a-4d79-ae18-d7f8e49f04ba", agent_id: "87796602-e0b2-42b0-9b7c-e689dac4443e", interaction_type: "chatbot", query: "A partial booking was resolved the same day.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-11-02T08:37:40Z"), channel: "web" }, { id: 30, customer_id: "4f291442-e411-4939-a13e-136e3639ae2c", agent_id: null, interaction_type: "human", query: "The customer asked for a change and the payment was escalated.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-04-01T20:33:32Z"), channel: "web" }, { id: 31, customer_id: "06bb87f6-c171-48bf-a9d5-2c9500041958", agent_id: "a29f5017-cd7d-4d52-8312-b8ce19902b54", interaction_type: "chatbot", query: "A minor session was reopened the same day.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-10-06T13:37:21Z"), channel: "mobile" }, { id: 32, customer_id: "4f7fd241-d8e9-4af9-ac8a-44fb659e534f", agent_id: "11c89b9e-3ac4-4df9-a89c-afacc05f351a", interaction_type: "chatbot", query: "An automatic document was approved the same day.", satisfaction_rating: 4, escalation: true, created_at: new Date("2022-11-12T21:40:33Z"), channel: "mobile" }, { id: 33, customer_id: "74ca0673-bde4-4c15-a692-9d749fb3e566", agent_id: "6a112951-a078-4e24-a298-5327d2041f24", interaction_type: "chatbot", query: "The supplier confirmed the details and the delivery was updated.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-01-03T14:01:50Z"), channel: "web" }, { id: 34, customer_id: "9e923916-017a-45bc-8b87-d5142516ad35", agent_id: "f23543a4-68ef-4430-93fa-b6700c00cdd2", interaction_type: "chatbot", query: "The team asked for a change and the document was processed.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-11-10T12:08:16Z"), channel: "web" }, { id: 35, customer_id: "a27841b4-7e62-4bc3-951b-a84c07cb8741", agent_id: "ca71e475-428f-447e-8e59-53fce7e20127", interaction_type: "chatbot", query: "The account was rescheduled after a standard check.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-04-18T21:36:08Z"), channel: "web" }, { id: 36, customer_id: "0c2b6af4-354d-41cc-b862-a04b48b21274", agent_id: "692e3281-d39d-4959-9343-b2bde976706a", interaction_type: "chatbot", query: "The refund was confirmed following a standard review.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-03-15T20:27:47Z"), channel: "web" }, { id: 37, customer_id: "0aaa17fa-205f-49dc-928e-739f7cdf942e", agent_id: "151cdc04-3f72-437a-8cb3-02987d4dae78", interaction_type: "chatbot", query: "A partial follow-up: the appointment was reopened.", satisfaction_rating: 1, escalation: false, created_at: new Date("2023-10-04T17:48:22Z"), channel: "social" }, { id: 38, customer_id: "2b616666-fa43-4b81-bab7-be2dbe82c310", agent_id: "a1adef1f-e804-4505-bdce-2dc4292a69ef", interaction_type: "chatbot", query: "No response from the team, so the ticket was resolved.", satisfaction_rating: 4, escalation: true, created_at: new Date("2022-06-12T16:45:51Z"), channel: "web" }, { id: 39, customer_id: "cb2f58e5-fbc5-40fe-ba91-355b2baf2dad", agent_id: "ffd3dcdf-f71c-4c2d-a16c-4e7bdb26682c", interaction_type: "chatbot", query: "The shipment was closed following a minor review.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-06-23T18:43:56Z"), channel: "web" }, { id: 40, customer_id: "773cd474-70f8-41d5-90b0-761dc6d66d93", agent_id: "410f75ea-837c-409d-a60c-9bb6e337aa9f", interaction_type: "chatbot", query: "No response from an operator, so the delivery was cancelled.", satisfaction_rating: 2, escalation: false, created_at: new Date("2022-05-04T08:27:46Z"), channel: "mobile" }, { id: 41, customer_id: "14725db3-3a78-4629-87ee-21518bd6abfd", agent_id: "2f9ea2f1-d8f9-4038-8154-c6c8cbb754b2", interaction_type: "chatbot", query: "The courier asked for a change and the booking was refunded.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-11-02T13:31:11Z"), channel: "mobile" }, { id: 42, customer_id: "1c5cc935-ee2f-44f2-a79a-0235148519dc", agent_id: "03e489d4-f107-40bf-8675-a15db51f175a", interaction_type: "chatbot", query: "An incomplete follow-up: the record was confirmed.", satisfaction_rating: 2, escalation: true, created_at: new Date("2023-09-16T16:22:41Z"), channel: "web" }, { id: 43, customer_id: "05addadd-551a-4a08-b85a-21b402cdc294", agent_id: "ec1aed2f-49b9-45b6-bc53-ffb04ff581a4", interaction_type: "human", query: "Flagged as repeat. An operator escalated the order.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-05-16T12:20:09Z"), channel: "web" }, { id: 44, customer_id: "ed7b7c32-d1fe-4af8-84fd-8b7af4e46676", agent_id: "93be9376-d127-415f-81af-c2097d8d00c9", interaction_type: "chatbot", query: "The report was refunded — automatic case, no further action.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-08-25T17:52:53Z"), channel: "web" }, { id: 45, customer_id: "582c8a7a-11ee-4b57-af90-bd818806152d", agent_id: "97867502-a7e5-42a5-a258-69f866966bce", interaction_type: "human", query: "Flagged as incomplete. The team processed the invoice.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-03-10T19:51:58Z"), channel: "mobile" }, { id: 46, customer_id: "ca1087e8-c503-42c4-a00d-e28d0022efeb", agent_id: "be1393c6-2b9e-48cc-9138-6e46cee98ff0", interaction_type: "chatbot", query: "The claim was processed — urgent case, no further action.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-04-15T12:34:06Z"), channel: "mobile" }, { id: 47, customer_id: "1488c74e-606d-4007-bf6f-2c924aaa0d85", agent_id: "b736d5ca-beab-4eca-b70f-312882e95777", interaction_type: "human", query: "The courier asked for a change and the invoice was completed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-06-21T15:24:27Z"), channel: "web" }, { id: 48, customer_id: "98bcab55-7f16-43f2-b5cd-9bf806437897", agent_id: "c2c02243-c872-4fa9-907b-f6d5e82ff227", interaction_type: "chatbot", query: "The courier asked for a change and the transfer was resolved.", satisfaction_rating: 2, escalation: false, created_at: new Date("2022-12-17T14:30:28Z"), channel: "mobile" }, { id: 49, customer_id: "e9fafc90-5dc1-4180-ac5e-7ed383fab468", agent_id: "baf43b2f-2c57-439a-a04e-edad5d14b12e", interaction_type: "chatbot", query: "The customer asked for a change and the refund was replaced.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-01-19T17:37:52Z"), channel: "web" }, { id: 50, customer_id: "2441f63f-0426-41fa-a48a-921608a2ca9c", agent_id: "fc4abd35-cce8-4b50-b815-70db9597f74f", interaction_type: "chatbot", query: "A repeat follow-up: the session was refunded.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-08-26T19:38:07Z"), channel: "web" }, { id: 51, customer_id: "27fcb83e-2dba-463e-83cc-8746bd350518", agent_id: null, interaction_type: "chatbot", query: "The reviewer asked for a change and the refund was resolved.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-11-11T18:09:05Z"), channel: "mobile" }, { id: 52, customer_id: "8b8c0844-7652-4124-8c64-f0a53557445c", agent_id: "5fbc59d7-e4be-408c-b999-9123499b715e", interaction_type: "chatbot", query: "No response from the reviewer, so the booking was closed.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-09-11T00:49:51Z"), channel: "web" }, { id: 53, customer_id: "c9b44bcb-0eed-4cdc-8b68-4a02fb254b41", agent_id: "f9677114-88c2-4897-aef7-f15cc48cd2a9", interaction_type: "chatbot", query: "The supplier reported an unusual issue; the account was rejected.", satisfaction_rating: 1, escalation: false, created_at: new Date("2022-12-04T20:58:30Z"), channel: "web" }, { id: 54, customer_id: "d53a11db-42d5-42a9-af44-261c21d6667f", agent_id: "cf2762c5-d3a3-458a-8dd1-0e48a3d7e918", interaction_type: "chatbot", query: "The customer reported a minor issue; the claim was delayed.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-03-10T08:10:51Z"), channel: "social" }, { id: 55, customer_id: "467803b4-bba6-411c-af68-e72538b5d40a", agent_id: "de6fc2bc-d20f-4fb9-a576-bbaf8d00da85", interaction_type: "chatbot", query: "A duplicate ticket was replaced the same day.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-08-24T16:33:32Z"), channel: "social" }, { id: 56, customer_id: "ebcb1d26-49af-49cc-a918-d9163f4bc646", agent_id: "eb99646a-6e5b-4d1e-acbe-84d583327926", interaction_type: "chatbot", query: "Flagged as urgent. The courier rescheduled the booking.", satisfaction_rating: 3, escalation: true, created_at: new Date("2022-12-17T09:14:43Z"), channel: "social" }, { id: 57, customer_id: "f25fea5a-59c9-496d-af4a-7bc16a77b65a", agent_id: "7a80dd2c-933c-45c8-a601-e6f3ab24a6b4", interaction_type: "chatbot", query: "A routine ticket was processed the same day.", satisfaction_rating: 5, escalation: true, created_at: new Date("2023-02-27T08:26:10Z"), channel: "mobile" }, { id: 58, customer_id: "aefc4a76-16f1-415c-a891-bb5e4f40d784", agent_id: null, interaction_type: "chatbot", query: "The report was refunded following an unusual review.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-09-19T16:51:03Z"), channel: "web" }, { id: 59, customer_id: "e4096025-e5fb-40f9-9414-bf345ab0f257", agent_id: "8399847c-8026-481d-93dd-65a08a1effbe", interaction_type: "chatbot", query: "Flagged as standard. An operator approved the delivery.", satisfaction_rating: 2, escalation: false, created_at: new Date("2022-03-30T12:24:21Z"), channel: "mobile" }, { id: 60, customer_id: "7eb083f6-3d4a-4cc9-b6e4-686f24b13131", agent_id: "7766878b-738d-4a33-ad1a-e0960b723306", interaction_type: "chatbot", query: "The team confirmed the details and the claim was rescheduled.", satisfaction_rating: 2, escalation: true, created_at: new Date("2022-01-04T13:10:25Z"), channel: "mobile" }, { id: 61, customer_id: "b1616648-a684-4619-8743-43e667c738cf", agent_id: "f224bffa-3b3f-45d4-a9ad-60139cdc4c10", interaction_type: "chatbot", query: "A minor session was closed the same day.", satisfaction_rating: 1, escalation: false, created_at: new Date("2023-04-06T23:12:23Z"), channel: "web" }, { id: 62, customer_id: "8b7a1967-f290-432a-b09b-ba2e3d878467", agent_id: "673b7d33-a0c8-4f1c-afcb-da34560fb2b0", interaction_type: "chatbot", query: "The team reported a manual issue; the claim was reopened.", satisfaction_rating: 2, escalation: false, created_at: new Date("2022-02-19T20:57:59Z"), channel: "social" }, { id: 63, customer_id: "2ab2b86b-17bf-4b20-b19c-68acd3571e78", agent_id: "06833927-2e33-449a-8c0a-18eae2848c2a", interaction_type: "chatbot", query: "The account owner reported a minor issue; the shipment was rejected.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-04-09T10:12:11Z"), channel: "web" }, { id: 64, customer_id: "9a456ec8-c63f-48c7-b036-ccf51189343d", agent_id: "a596bc6e-8cf9-49ac-b3ee-f3d0c4076e52", interaction_type: "human", query: "An automatic follow-up: the item was processed.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-01-07T13:45:08Z"), channel: "mobile" }, { id: 65, customer_id: "37e48582-a0c1-488b-b064-2ec364299909", agent_id: "4b54cef6-d5b3-4bc2-a2df-c53ad2abe73d", interaction_type: "human", query: "No response from the team, so the document was cancelled.", satisfaction_rating: 2, escalation: false, created_at: new Date("2022-10-10T19:57:21Z"), channel: "social" }, { id: 66, customer_id: "ba4a6094-7407-4437-a1f2-769a50247ce2", agent_id: "1342a5e0-43b0-4db4-be2b-3e122ccd77fc", interaction_type: "chatbot", query: "No response from the customer, so the payment was processed.", satisfaction_rating: 1, escalation: false, created_at: new Date("2023-04-21T10:54:51Z"), channel: "web" }, { id: 67, customer_id: "9abf10e3-fbc0-4795-abfb-aa22ef4992dc", agent_id: "aedc12e3-6557-4acd-aa2e-a00571de1f64", interaction_type: "chatbot", query: "No response from the courier, so the booking was closed.", satisfaction_rating: 2, escalation: true, created_at: new Date("2022-10-25T13:20:31Z"), channel: "web" }, { id: 68, customer_id: "62030d8f-ffc9-4db5-9f44-cbb7d4a3391b", agent_id: "d89156dc-38eb-43d7-92e6-52e9475a52da", interaction_type: "chatbot", query: "An incomplete follow-up: the order was approved.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-09-28T06:41:47Z"), channel: "mobile" }, { id: 69, customer_id: "6fc9861c-d0a2-4bc4-b9cb-577895815ea0", agent_id: null, interaction_type: "human", query: "No response from the team, so the shipment was completed.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-09-20T19:17:01Z"), channel: "web" }, { id: 70, customer_id: "9fd70fca-ce69-4a93-ac7f-bd8e6b27d974", agent_id: "038c68ef-d863-4f12-b486-d67656148d7b", interaction_type: "chatbot", query: "The document was delayed following a partial review.", satisfaction_rating: 3, escalation: true, created_at: new Date("2022-07-22T18:31:35Z"), channel: "web" }, { id: 71, customer_id: "a089313e-55bd-4bd7-b39c-7fcd60a90d53", agent_id: "1d852fc3-3b3a-4e9a-9cd1-a41ea3845486", interaction_type: "human", query: "The order was processed after a minor check.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-08-07T18:56:56Z"), channel: "social" }, { id: 72, customer_id: "f965ce39-2ebe-42ce-a9d3-f581040524bf", agent_id: null, interaction_type: "chatbot", query: "The session was reviewed after a repeat check.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-06-27T11:33:29Z"), channel: "mobile" }, { id: 73, customer_id: "d361aa95-ed4f-428d-a735-a494fe6e5e4d", agent_id: "bcc8af9e-109a-4dad-af08-8192c13f0940", interaction_type: "chatbot", query: "An urgent claim was cancelled the same day.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-01-08T13:32:44Z"), channel: "web" }, { id: 74, customer_id: "376e704c-0019-40a7-8ac9-87829f62ea47", agent_id: "d484fbe9-1f5b-48d4-ad5e-9741a752343c", interaction_type: "chatbot", query: "A manual follow-up: the request was rescheduled.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-08-28T14:53:17Z"), channel: "web" }, { id: 75, customer_id: "6260b6f1-d3e3-4227-8bf2-75799d78a1d8", agent_id: "1bb8e795-15ec-4cda-be39-eb291dea5470", interaction_type: "chatbot", query: "The payment was delayed after a duplicate check.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-11-12T01:49:38Z"), channel: "mobile" }, { id: 76, customer_id: "716ef8df-3453-4278-8f04-bcf82e11bb90", agent_id: "974fbc3a-ed49-4c3b-8894-83a5277e5a26", interaction_type: "chatbot", query: "A manual invoice was rescheduled the same day.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-09-18T11:08:57Z"), channel: "mobile" }, { id: 77, customer_id: "92b0bc08-ad22-4b44-93c2-e392618cb45b", agent_id: "c29e5e56-4663-421a-87db-b150c57ce78b", interaction_type: "human", query: "An urgent account was confirmed the same day.", satisfaction_rating: 2, escalation: false, created_at: new Date("2022-06-08T19:27:41Z"), channel: "web" }, { id: 78, customer_id: "8ceb0fa2-d139-4186-aadd-d50297a4d8a6", agent_id: "3bed0a9d-d55c-47df-9c62-0c1ee9ffb1aa", interaction_type: "chatbot", query: "A standard follow-up: the booking was rejected.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-12-28T21:01:12Z"), channel: "web" }, { id: 79, customer_id: "ad0f7be0-f401-4caa-9154-b2ca307a5e0a", agent_id: "944a168c-f295-4b3f-8bf4-4ae75a82ba18", interaction_type: "chatbot", query: "Flagged as late. The supplier processed the record.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-07-02T21:28:00Z"), channel: "web" }, { id: 80, customer_id: "b08b16aa-5dec-4931-b6d0-d9c81c4dec93", agent_id: "c0e48cac-48f2-4524-b7ff-3b768b0234fb", interaction_type: "chatbot", query: "The item was delayed following a manual review.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-10-31T10:58:16Z"), channel: "web" }, { id: 81, customer_id: "a1e83bf3-d77f-4dd4-9df0-150e29717289", agent_id: "4011aafd-a857-4119-aa21-4b32d62a9001", interaction_type: "chatbot", query: "The record was cancelled following a partial review.", satisfaction_rating: 1, escalation: false, created_at: new Date("2022-01-19T17:08:40Z"), channel: "web" }, { id: 82, customer_id: "d21eda33-690b-49aa-b611-2617b403e909", agent_id: "5fe267c4-0b33-4df1-91c7-b5cde719e3ec", interaction_type: "chatbot", query: "A duplicate claim was escalated the same day.", satisfaction_rating: 4, escalation: true, created_at: new Date("2022-09-14T15:57:09Z"), channel: "web" }, { id: 83, customer_id: "00f702fe-5411-4d0c-a4f8-8e48d8b421fc", agent_id: null, interaction_type: "chatbot", query: "An automatic transfer was approved the same day.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-04-19T12:08:10Z"), channel: "web" }, { id: 84, customer_id: "6e2f1471-5807-480e-a34e-1bc67d8e40db", agent_id: "50e1d24f-077e-4bde-bcbf-9e565bfe2234", interaction_type: "chatbot", query: "The supplier asked for a change and the booking was resolved.", satisfaction_rating: 4, escalation: true, created_at: new Date("2022-10-13T19:55:07Z"), channel: "mobile" }, { id: 85, customer_id: "d00713e6-ee30-4796-acfb-945a133bc6ae", agent_id: null, interaction_type: "chatbot", query: "An operator confirmed the details and the refund was closed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-01-02T17:16:38Z"), channel: "mobile" }, { id: 86, customer_id: "aed88179-0ed6-4945-a776-2542e06d0b2d", agent_id: "cf7f6a22-6470-4d98-bf12-3c9abfb99b5d", interaction_type: "chatbot", query: "No response from the team, so the claim was completed.", satisfaction_rating: 1, escalation: false, created_at: new Date("2022-01-24T19:58:36Z"), channel: "mobile" }, { id: 87, customer_id: "fbe8d668-44a1-4d16-9647-38cd04d00cd8", agent_id: "4becf4e3-b5b5-42d1-99be-6a195d7c53e2", interaction_type: "chatbot", query: "The supplier confirmed the details and the claim was completed.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-01-20T16:03:54Z"), channel: "mobile" }, { id: 88, customer_id: "f48fb66a-0b06-4954-89f7-90de75ec67b5", agent_id: null, interaction_type: "chatbot", query: "The ticket was delayed after a late check.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-02-07T17:25:17Z"), channel: "web" }, { id: 89, customer_id: "c92e3360-3001-43f5-b553-2ef5e6feaf8b", agent_id: "0f168024-f947-4e14-9ab3-2edb68556d19", interaction_type: "chatbot", query: "The customer confirmed the details and the transfer was completed.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-07-04T12:37:33Z"), channel: "web" }, { id: 90, customer_id: "114f99b1-3b35-4236-a43f-b1d4049acc1d", agent_id: "19601439-42e7-4517-9d93-a52ada1ea7d3", interaction_type: "chatbot", query: "Flagged as standard. Support refunded the invoice.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-10-24T00:42:35Z"), channel: "web" }, { id: 91, customer_id: "4d2f31c8-4a51-4a23-9a57-13a0c48f5d18", agent_id: "a9882178-3be0-4978-937e-eedcaa236b86", interaction_type: "chatbot", query: "The account was reviewed after a duplicate check.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-03-29T15:13:54Z"), channel: "mobile" }, { id: 92, customer_id: "012fb022-c89b-4275-bdc5-0df44b1e51e2", agent_id: "41106900-aa0e-4240-b339-260d3f9404f0", interaction_type: "chatbot", query: "A routine claim was approved the same day.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-05-03T10:53:02Z"), channel: "social" }, { id: 93, customer_id: "b5900c12-44f7-4638-aa2d-9f2fdd19b35d", agent_id: "9b7360aa-1f1e-4f7c-b441-8fd085a5672a", interaction_type: "chatbot", query: "A partial record was approved the same day.", satisfaction_rating: 1, escalation: false, created_at: new Date("2023-10-15T10:45:47Z"), channel: "web" }, { id: 94, customer_id: "16fc55dc-ab06-4161-81cd-080529d50ec2", agent_id: "8daf845d-a5aa-46c6-be30-701ad57fbd31", interaction_type: "human", query: "The delivery was replaced — minor case, no further action.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-03-11T18:30:30Z"), channel: "social" }, { id: 95, customer_id: "c3fa7a1e-927d-46f6-b858-17ca7cad8b0d", agent_id: "2379a083-f24c-4a56-98a9-ceee59176a83", interaction_type: "human", query: "A repeat follow-up: the shipment was completed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-05-16T23:17:53Z"), channel: "web" }, { id: 96, customer_id: "291c5de9-17df-4505-b981-ff954c38112f", agent_id: "9060a8cd-6b03-4dae-82d2-35e11fb00d2a", interaction_type: "human", query: "The reviewer confirmed the details and the document was rescheduled.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-02-20T17:30:27Z"), channel: "mobile" }, { id: 97, customer_id: "ac7324ff-fadb-4481-99f4-2d7e6b5d464b", agent_id: null, interaction_type: "chatbot", query: "The report was reviewed following a duplicate review.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-11-07T06:41:11Z"), channel: "web" }, { id: 98, customer_id: "b48937e5-36dd-444a-847f-2a4ebccb8146", agent_id: "28ca1146-ad6f-4484-b0ae-40dd2f2ed795", interaction_type: "human", query: "The booking was resolved — unusual case, no further action.", satisfaction_rating: 4, escalation: true, created_at: new Date("2022-01-17T00:21:20Z"), channel: "mobile" }, { id: 99, customer_id: "2e287bed-be96-40e5-b9a2-401e0e94e2d1", agent_id: "134b4cc1-2292-4dc8-b597-a44913b7057e", interaction_type: "chatbot", query: "The shipment was rejected after an unusual check.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-07-29T21:13:44Z"), channel: "mobile" }, { id: 100, customer_id: "2c62dc5d-7f03-4d54-9797-6215b6e6fac4", agent_id: "d6d8d301-60cc-49f8-b1bc-8150908bdd75", interaction_type: "human", query: "Flagged as urgent. Support reopened the record.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-07-11T17:57:19Z"), channel: "web" }, { id: 101, customer_id: "672a171f-f142-4242-92c0-5569fe933c6a", agent_id: "cc2df5bb-95e9-4c89-a01c-fdde14a05b73", interaction_type: "chatbot", query: "The session was rejected after a standard check.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-02-15T06:15:59Z"), channel: "mobile" }, { id: 102, customer_id: "9e50117c-59b8-432a-b611-a4dce0665c21", agent_id: "19aaa00e-49fc-48f0-a007-f4234c36699e", interaction_type: "human", query: "No response from support, so the shipment was escalated.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-07-07T05:16:11Z"), channel: "mobile" }, { id: 103, customer_id: "76fe42af-d105-4d97-b154-bee0a9804c18", agent_id: "2fbfcebf-43dc-4b85-9bf2-ba5c9b931f99", interaction_type: "human", query: "The team confirmed the details and the record was rescheduled.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-06-26T15:42:51Z"), channel: "web" }, { id: 104, customer_id: "acaffbb2-5600-419a-a2db-88ce962690e5", agent_id: "1a3dcab3-678f-418a-8640-bec1c2b13f75", interaction_type: "human", query: "No response from the courier, so the shipment was escalated.", satisfaction_rating: 5, escalation: true, created_at: new Date("2023-10-30T18:13:23Z"), channel: "web" }, { id: 105, customer_id: "6629f2ef-b9ff-4272-8092-272ed8e92b8a", agent_id: "b553e0c8-6880-4dfc-919d-04a1541c3320", interaction_type: "chatbot", query: "An operator reported a standard issue; the report was reopened.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-07-23T13:14:48Z"), channel: "mobile" }, { id: 106, customer_id: "ea0d8301-c6b4-4829-9c1b-22da906fc794", agent_id: "964b7f1b-ad31-43d0-ab90-f6a446cf3836", interaction_type: "chatbot", query: "Flagged as minor. The courier delayed the booking.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-10-18T07:21:22Z"), channel: "web" }, { id: 107, customer_id: "faf0e064-793d-4de8-8341-f4dee16f217d", agent_id: "a370ff68-6326-46b5-9fcf-1ec8dc5ea502", interaction_type: "chatbot", query: "An incomplete document was replaced the same day.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-12-16T15:58:12Z"), channel: "mobile" }, { id: 108, customer_id: "ff5013af-84c9-4083-acbc-0c291298c754", agent_id: "68030793-4696-4e6a-bd24-1a938a8b0023", interaction_type: "chatbot", query: "Flagged as unusual. Support reopened the claim.", satisfaction_rating: 3, escalation: true, created_at: new Date("2022-04-15T17:45:02Z"), channel: "mobile" }, { id: 109, customer_id: "729f0439-ef4a-4ac2-9b3e-f625764ecc5e", agent_id: "4924c39b-9f52-4b94-be72-f60d78373bd4", interaction_type: "chatbot", query: "Flagged as repeat. The courier resolved the report.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-02-21T16:15:42Z"), channel: "mobile" }, { id: 110, customer_id: "3212d9d4-3a53-4447-b462-123d3a9d9546", agent_id: "ea71b0fa-36ac-456d-9f2e-6146072f4201", interaction_type: "human", query: "Flagged as routine. The courier confirmed the record.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-02-26T13:46:36Z"), channel: "web" }, { id: 111, customer_id: "9b1803ca-b1b9-4dd7-98db-c5182ca9c34d", agent_id: "a8820436-28b3-4d7c-be2c-db8e829ae336", interaction_type: "chatbot", query: "The order was refunded following a partial review.", satisfaction_rating: 2, escalation: true, created_at: new Date("2022-02-20T13:31:05Z"), channel: "web" }, { id: 112, customer_id: "d1c86af4-a22d-4278-8a4a-e3234a5e52b6", agent_id: null, interaction_type: "chatbot", query: "An automatic account was updated the same day.", satisfaction_rating: 5, escalation: true, created_at: new Date("2022-12-02T17:40:08Z"), channel: "mobile" }, { id: 113, customer_id: "89d081db-d002-4b34-a58c-cb4a17d1962c", agent_id: "39a6e2fc-812b-4c6d-b3d2-b9bdc76de03c", interaction_type: "chatbot", query: "The account owner reported a routine issue; the order was reopened.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-01-17T08:56:44Z"), channel: "web" }, { id: 114, customer_id: "bc86e0e3-d872-4450-a093-9bb3d768f030", agent_id: "1160dfa2-b190-4299-a380-2226ffd3b295", interaction_type: "human", query: "The courier reported an unusual issue; the claim was processed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-05-24T17:16:14Z"), channel: "mobile" }, { id: 115, customer_id: "36eb0125-7b9a-4010-8286-90f1d79a1690", agent_id: "ecfd83f1-082b-4c10-b9c6-a73817386ffa", interaction_type: "chatbot", query: "The team reported a partial issue; the payment was reopened.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-06-24T12:09:55Z"), channel: "web" }, { id: 116, customer_id: "2e83abc5-a406-41ca-b90f-ba175f2a95c6", agent_id: "11e4b140-223d-4bee-9f74-ab8aa2f07504", interaction_type: "chatbot", query: "Flagged as duplicate. The supplier refunded the item.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-10-18T12:38:33Z"), channel: "web" }, { id: 117, customer_id: "a4fc8eab-aab4-49d8-ab39-2b84b603ad49", agent_id: "d086fc51-fde9-4950-a0c7-12772ed0c347", interaction_type: "human", query: "The request was rejected after an automatic check.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-11-16T21:40:41Z"), channel: "mobile" }, { id: 118, customer_id: "410580e2-ced1-4249-8e4c-3c5ed4f468b3", agent_id: "5bac745e-9e94-41da-b750-95126c909c4e", interaction_type: "chatbot", query: "The request was completed — routine case, no further action.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-05-17T07:07:32Z"), channel: "web" }, { id: 119, customer_id: "6a3731cf-3c3b-42b6-918c-f7096a149901", agent_id: "f07c0da7-bb49-42d2-9ad5-220b164967ac", interaction_type: "chatbot", query: "An urgent follow-up: the record was reopened.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-11-11T11:59:42Z"), channel: "web" }, { id: 120, customer_id: "8d86bfbf-d890-4e69-a6b5-06df540bb0c7", agent_id: "e6351a55-49b5-44fa-90de-63f0e49772d2", interaction_type: "chatbot", query: "The record was refunded after an automatic check.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-01-31T22:54:56Z"), channel: "web" }, { id: 121, customer_id: "7fbcd713-4a2a-4b84-ac85-dbead3aeed4a", agent_id: "4853be0f-03b7-4856-811c-0097c568c74e", interaction_type: "chatbot", query: "A routine follow-up: the transfer was reopened.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-01-09T22:21:53Z"), channel: "social" }, { id: 122, customer_id: "9d99cd92-c99c-4123-8804-8d78f0dc507f", agent_id: "8c790f4d-aadc-48d3-9f91-3e471724cf89", interaction_type: "chatbot", query: "Flagged as standard. An operator rejected the invoice.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-11-15T12:57:57Z"), channel: "social" }, { id: 123, customer_id: "c2fc90dd-072a-45af-a6a7-4395d9d92ec2", agent_id: "cdc62376-0cff-4050-9f7c-682db11ce18e", interaction_type: "chatbot", query: "The reviewer reported a repeat issue; the appointment was delayed.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-06-24T14:00:10Z"), channel: "mobile" }, { id: 124, customer_id: "066c0e80-846b-4790-aa3b-d5df138ca067", agent_id: "ac474c7c-5607-47e9-a344-900e9dd4adf6", interaction_type: "chatbot", query: "The refund was processed after a duplicate check.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-01-15T14:45:26Z"), channel: "web" }, { id: 125, customer_id: "6d984836-6bc8-4c4a-834c-a1387e2d2be7", agent_id: "c6ccf7b3-89c8-4287-a2ff-e846338494ab", interaction_type: "chatbot", query: "The shipment was delayed following an automatic review.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-12-23T15:23:12Z"), channel: "social" }, { id: 126, customer_id: "33fcfbfd-8c51-4a20-a452-ed2436031030", agent_id: "40347fb2-5633-4bf1-a27c-31fd43d246ef", interaction_type: "human", query: "The session was approved following a duplicate review.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-01-02T11:59:29Z"), channel: "web" }, { id: 127, customer_id: "53f35afb-6a5a-4e6f-9a74-6d06627544f2", agent_id: "922bb14a-6250-447b-8da4-4ff040b8199d", interaction_type: "chatbot", query: "The team confirmed the details and the session was confirmed.", satisfaction_rating: 2, escalation: false, created_at: new Date("2022-11-04T16:48:36Z"), channel: "web" }, { id: 128, customer_id: "630b20ec-e327-4584-b2f9-c187170e2e62", agent_id: "eb8923a6-4612-4997-8927-cc1f9501f95b", interaction_type: "chatbot", query: "The booking was rejected following a late review.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-10-20T11:43:48Z"), channel: "web" }, { id: 129, customer_id: "8ef810cb-c84b-4b59-85ee-873b22805645", agent_id: "51bfefba-b220-4d17-a867-c41cb4f2c972", interaction_type: "chatbot", query: "The order was reviewed — routine case, no further action.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-06-01T10:19:24Z"), channel: "web" }, { id: 130, customer_id: "6339d5bc-ff7b-47ba-b1d9-5e592394a3da", agent_id: null, interaction_type: "human", query: "The report was rejected — automatic case, no further action.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-11-13T07:23:29Z"), channel: "web" }, { id: 131, customer_id: "afdecb67-67ae-499b-abc0-d67afa7c20b1", agent_id: null, interaction_type: "human", query: "A repeat follow-up: the booking was confirmed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-07-25T06:18:32Z"), channel: "mobile" }, { id: 132, customer_id: "339fa7a9-9d86-4568-bcdc-6a70c203f1de", agent_id: "c77665cc-d573-4a52-811a-ae8c28bf0e09", interaction_type: "chatbot", query: "Support asked for a change and the appointment was refunded.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-06-26T06:29:11Z"), channel: "mobile" }, { id: 133, customer_id: "2b548bc1-5ef0-421c-bb8a-318d9a4e0c46", agent_id: "72ac0fab-a6db-48af-b30e-d5aeff6a660b", interaction_type: "chatbot", query: "The team confirmed the details and the session was confirmed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-02-25T13:58:53Z"), channel: "web" }, { id: 134, customer_id: "cd63b764-7ce0-42bf-abd2-08de98647950", agent_id: "799654a2-0f14-403e-b39d-a4f1f27765a7", interaction_type: "chatbot", query: "The payment was rescheduled — duplicate case, no further action.", satisfaction_rating: 1, escalation: true, created_at: new Date("2022-09-27T18:18:48Z"), channel: "web" }, { id: 135, customer_id: "27383c4c-5ace-400d-b44f-aa27ced64e6a", agent_id: "eb6c1117-3257-4185-bc53-0e2b11d36aa4", interaction_type: "chatbot", query: "The account owner confirmed the details and the transfer was escalated.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-05-03T05:40:42Z"), channel: "mobile" }, { id: 136, customer_id: "ff881bd5-1164-4f0d-b656-a3ff911a8654", agent_id: "cc84728a-b8db-4a2f-8b3a-5e9abddbfc7e", interaction_type: "human", query: "The account owner reported an urgent issue; the delivery was processed.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-12-29T03:23:27Z"), channel: "mobile" }, { id: 137, customer_id: "fa1d0e4a-cf41-4ded-a05d-fb11822e9501", agent_id: "38f2a8b3-4bcc-4443-a2d4-8de7a56f6485", interaction_type: "chatbot", query: "An incomplete follow-up: the shipment was updated.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-05-27T13:44:29Z"), channel: "web" }, { id: 138, customer_id: "80c5e5cd-db5c-470b-aaa9-8c570157f15b", agent_id: "36b4c4ec-c442-4144-976a-fd0a55a3fd5f", interaction_type: "chatbot", query: "The courier reported a minor issue; the document was reviewed.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-06-30T00:57:56Z"), channel: "mobile" }, { id: 139, customer_id: "33b43e95-0ade-4ea9-b58c-24fda9d07d14", agent_id: "d5150929-eaaf-43b3-8879-845d776665f4", interaction_type: "human", query: "The customer confirmed the details and the payment was delayed.", satisfaction_rating: 4, escalation: true, created_at: new Date("2023-01-05T04:45:09Z"), channel: "web" }, { id: 140, customer_id: "e50273aa-7e52-41c4-a933-92b701e473aa", agent_id: "1d715dbe-3186-40ff-995f-8f8b98bcd8f4", interaction_type: "chatbot", query: "No response from the account owner, so the refund was confirmed.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-10-12T21:50:48Z"), channel: "social" }, { id: 141, customer_id: "29048e66-ce50-43bb-8cc7-6fef79a58836", agent_id: "c3bffb8d-0289-4f60-99be-568a94eadccd", interaction_type: "chatbot", query: "The payment was completed following a minor review.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-02-05T16:32:58Z"), channel: "web" }, { id: 142, customer_id: "346e48f9-3319-4c14-b491-e2f0e8d345ec", agent_id: "b175794f-25b2-4ac5-b1d5-74c38fa79b43", interaction_type: "chatbot", query: "Flagged as repeat. The courier closed the item.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-05-08T11:35:16Z"), channel: "web" }, { id: 143, customer_id: "32e75b98-8f45-4947-9edc-28fc562d616b", agent_id: "822039d7-e4f6-43db-a7c5-aa0f09e8da09", interaction_type: "human", query: "The appointment was cancelled — duplicate case, no further action.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-03-05T21:28:38Z"), channel: "mobile" }, { id: 144, customer_id: "36410be4-a76c-4660-830d-27df6d4d43a6", agent_id: "f1d16a33-01ad-4b82-bb96-853adede392a", interaction_type: "chatbot", query: "No response from support, so the report was processed.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-06-29T18:36:34Z"), channel: "web" }, { id: 145, customer_id: "47f79d1d-c33b-4d47-8244-d0835f482b59", agent_id: "cb2ae46d-0bbd-48a6-bee2-1d3a4b33b283", interaction_type: "human", query: "The supplier asked for a change and the document was reviewed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-08-14T12:19:07Z"), channel: "mobile" }, { id: 146, customer_id: "ee6474ca-8212-4bca-8558-80e9d1442a64", agent_id: "56d03de3-9457-4e10-86f3-8f975f1ea3b4", interaction_type: "human", query: "The reviewer reported a duplicate issue; the claim was completed.", satisfaction_rating: 4, escalation: true, created_at: new Date("2023-01-23T07:11:18Z"), channel: "mobile" }, { id: 147, customer_id: "fded8ace-4cca-4bc3-9e31-428687a7d691", agent_id: "70fda799-9777-409a-955a-1f8242891cff", interaction_type: "chatbot", query: "The customer reported a minor issue; the refund was completed.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-04-10T18:02:11Z"), channel: "web" }, { id: 148, customer_id: "b6daaee6-c9e1-4e5f-8007-49c1842844f5", agent_id: "6e5b806f-1695-4f87-a458-b527736b7ec2", interaction_type: "human", query: "A repeat follow-up: the ticket was updated.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-09-22T13:50:33Z"), channel: "mobile" }, { id: 149, customer_id: "b656da76-4603-492d-baf3-d7174be64e56", agent_id: "df23edc1-18ec-4a14-9c2a-793fa078343d", interaction_type: "chatbot", query: "An urgent follow-up: the booking was refunded.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-02-13T22:28:43Z"), channel: "web" }, { id: 150, customer_id: "5011748b-853f-4b9c-a04c-e21a848078a3", agent_id: "df974862-27b1-4f38-90c5-d8f576c538b7", interaction_type: "chatbot", query: "The invoice was processed following a repeat review.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-05-05T11:16:50Z"), channel: "web" }, { id: 151, customer_id: "9d7f94f4-a76b-4770-be22-974563fd87a0", agent_id: "ae17f7b1-ed0b-4666-aa24-eaf6b9f9731c", interaction_type: "chatbot", query: "The team confirmed the details and the session was reopened.", satisfaction_rating: 5, escalation: true, created_at: new Date("2023-04-09T14:33:56Z"), channel: "web" }, { id: 152, customer_id: "28fdbb43-586b-4a42-ad2f-5747133ca356", agent_id: "ac64864d-a88e-40a7-bcd6-9ff73d102791", interaction_type: "chatbot", query: "Flagged as unusual. The customer approved the item.", satisfaction_rating: 2, escalation: false, created_at: new Date("2022-10-07T21:02:27Z"), channel: "mobile" }, { id: 153, customer_id: "693b3822-e5b5-495c-a58c-bb3fb353ae09", agent_id: "ea2d4416-331e-48de-aa01-fcfdf81e8ec4", interaction_type: "chatbot", query: "No response from the customer, so the report was reopened.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-03-15T18:55:34Z"), channel: "web" }, { id: 154, customer_id: "7797be07-ae3e-4f2c-89dc-8b41344cc855", agent_id: "81b92364-3eb8-4971-ae52-f7e578810a2d", interaction_type: "chatbot", query: "No response from the customer, so the booking was approved.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-04-30T17:55:31Z"), channel: "mobile" }, { id: 155, customer_id: "0f465730-0d1c-44a6-b00e-edc1246d8ef8", agent_id: "a62daca0-af1f-4a18-b8ee-9f9a9290c892", interaction_type: "chatbot", query: "A minor shipment was escalated the same day.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-03-06T14:45:30Z"), channel: "web" }, { id: 156, customer_id: "750140a4-7c20-477b-b28d-7b4035ecc819", agent_id: "59ce51ae-f49c-4b43-845c-b142fe3949a6", interaction_type: "chatbot", query: "The supplier asked for a change and the account was closed.", satisfaction_rating: 2, escalation: true, created_at: new Date("2023-09-29T10:31:41Z"), channel: "web" }, { id: 157, customer_id: "130ff278-2dc2-4daf-a13a-241c67bec740", agent_id: "0c0021d5-0262-41d5-9392-9b0c2111d829", interaction_type: "human", query: "Flagged as repeat. An operator cancelled the report.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-01-10T12:08:16Z"), channel: "web" }, { id: 158, customer_id: "7f8a6d5c-8b13-4861-b711-0723c1f52d25", agent_id: "50202d67-442e-4076-b479-2c06e0cbb53c", interaction_type: "human", query: "Flagged as automatic. The team reopened the document.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-02-02T11:23:47Z"), channel: "web" }, { id: 159, customer_id: "3e04d0eb-9ce6-4f1b-825a-d656ddb1a675", agent_id: "79d9489f-d77a-4dfe-88c4-ad91a72b4e79", interaction_type: "human", query: "An automatic appointment was processed the same day.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-09-19T14:33:27Z"), channel: "mobile" }, { id: 160, customer_id: "2f6e9e0e-854c-4b6a-a588-3857b30a72b2", agent_id: "deb09d17-5cb4-4110-be3f-d3dabf4edbfe", interaction_type: "chatbot", query: "The record was updated — standard case, no further action.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-11-25T20:11:05Z"), channel: "web" }, { id: 161, customer_id: "91abfbff-d4fb-4fde-bc49-50c9465eb029", agent_id: "f7e15465-081a-4596-97ae-c28f52384c22", interaction_type: "chatbot", query: "The reviewer reported an unusual issue; the delivery was reviewed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-08-09T20:01:17Z"), channel: "web" }, { id: 162, customer_id: "551165e0-d951-4dce-bbd7-e58bbb1c906a", agent_id: "7a36d61d-a09b-4fa1-9b0b-5fb3582e6038", interaction_type: "human", query: "A minor follow-up: the order was approved.", satisfaction_rating: 2, escalation: false, created_at: new Date("2022-02-22T10:15:01Z"), channel: "mobile" }, { id: 163, customer_id: "90ea1a11-d7d7-41f0-971b-24d8ba5b9e92", agent_id: "2f1ddcd4-d9de-4990-8e47-73f30aaa7ac8", interaction_type: "chatbot", query: "The item was cancelled after a late check.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-05-21T15:39:15Z"), channel: "mobile" }, { id: 164, customer_id: "176d0b39-1cd9-44d8-a701-1c7c6ddb8930", agent_id: "07bf9f82-cd02-4b79-a580-2e25fd473745", interaction_type: "chatbot", query: "A manual follow-up: the shipment was cancelled.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-04-02T12:39:15Z"), channel: "social" }, { id: 165, customer_id: "aa3918d0-0a5d-4bf6-805f-7d5870d68624", agent_id: "4d6c9d20-e447-476d-a258-4e94a05e6056", interaction_type: "chatbot", query: "The team asked for a change and the order was closed.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-11-12T09:52:58Z"), channel: "web" }, { id: 166, customer_id: "6348678a-57a2-46db-ac1b-621c1e06056f", agent_id: null, interaction_type: "chatbot", query: "Support reported a routine issue; the document was confirmed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-06-01T18:40:14Z"), channel: "web" }, { id: 167, customer_id: "afdab988-3ac7-4e2a-963b-4546652eea90", agent_id: "5fa6f794-42e9-4cfe-a6c0-9238984d69fa", interaction_type: "chatbot", query: "The session was reviewed after an urgent check.", satisfaction_rating: 5, escalation: true, created_at: new Date("2023-04-12T15:23:15Z"), channel: "social" }, { id: 168, customer_id: "7e12dec1-db4a-41f7-ac2f-4226d23a0026", agent_id: "95a6a3ec-aa26-4c39-a7d7-175e7fbfbf73", interaction_type: "chatbot", query: "The reviewer asked for a change and the account was processed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-07-05T08:08:49Z"), channel: "web" }, { id: 169, customer_id: "95cb1365-47ac-4611-a6be-199a4c504fad", agent_id: null, interaction_type: "human", query: "The supplier asked for a change and the claim was completed.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-11-30T00:53:47Z"), channel: "social" }, { id: 170, customer_id: "214182ca-40f4-429f-8ebb-5f3cfe0a4a74", agent_id: null, interaction_type: "chatbot", query: "The refund was delayed after a manual check.", satisfaction_rating: 1, escalation: false, created_at: new Date("2022-04-12T19:37:44Z"), channel: "mobile" }, { id: 171, customer_id: "db55b775-0fe0-4ff0-976e-85ac1a206d8f", agent_id: "13501d96-a692-4195-9760-c8e1fb4df51a", interaction_type: "chatbot", query: "The account was reopened — urgent case, no further action.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-06-14T04:36:52Z"), channel: "mobile" }, { id: 172, customer_id: "36532b3d-9330-43a2-9664-44671357e99e", agent_id: "36dac2d7-1ac6-4da6-a0de-77a2e0e47fd7", interaction_type: "chatbot", query: "The reviewer confirmed the details and the refund was replaced.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-12-11T17:34:23Z"), channel: "mobile" }, { id: 173, customer_id: "4c13e4c5-0dea-4da6-a02c-d23f85723926", agent_id: "4b778c65-58af-4e97-8964-784c2cca6adb", interaction_type: "human", query: "No response from the reviewer, so the order was escalated.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-06-01T08:21:12Z"), channel: "mobile" }, { id: 174, customer_id: "e7da9369-2ec0-41e6-b88c-bafced0a1a7e", agent_id: "2565e43c-4e24-462d-84d9-781959d436ac", interaction_type: "human", query: "Flagged as routine. The supplier rescheduled the claim.", satisfaction_rating: 3, escalation: true, created_at: new Date("2023-01-07T08:47:50Z"), channel: "web" }, { id: 175, customer_id: "56c42229-0164-42cf-833c-7fd105420ac4", agent_id: "2726823c-f39b-45bd-8fe7-ebb8d8961700", interaction_type: "chatbot", query: "The order was confirmed after a partial check.", satisfaction_rating: 2, escalation: false, created_at: new Date("2022-05-14T18:32:18Z"), channel: "mobile" }, { id: 176, customer_id: "cef09d00-974e-40de-b681-03487e06cf18", agent_id: "8ce38064-fccc-426d-bfc5-1fb6509c9880", interaction_type: "chatbot", query: "The session was approved after a partial check.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-07-07T13:41:06Z"), channel: "mobile" }, { id: 177, customer_id: "5e0b338a-0d1f-476c-873e-635ef099a27f", agent_id: "461c1d5a-e4e3-493e-8579-aa881a51cfbf", interaction_type: "chatbot", query: "The reviewer reported an incomplete issue; the payment was reviewed.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-01-13T21:52:51Z"), channel: "mobile" }, { id: 178, customer_id: "4d56f3af-d306-4021-8f46-bd81c2313753", agent_id: "f1d94c7a-1188-4062-b098-c6ca67f5fb2f", interaction_type: "chatbot", query: "No response from support, so the booking was cancelled.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-02-06T17:16:06Z"), channel: "web" }, { id: 179, customer_id: "c14dcf0a-4cdb-454c-9360-a84534ec1123", agent_id: "e584f154-49ea-4629-b4f4-2430ac7adc78", interaction_type: "chatbot", query: "A repeat follow-up: the account was replaced.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-01-06T08:39:30Z"), channel: "web" }, { id: 180, customer_id: "8010682b-53ac-4761-bef0-35c52352ef41", agent_id: "2b520582-6964-4122-917d-b9cf69eb9ece", interaction_type: "human", query: "The reviewer reported an urgent issue; the account was approved.", satisfaction_rating: 5, escalation: true, created_at: new Date("2022-11-20T11:59:52Z"), channel: "mobile" }, { id: 181, customer_id: "fb762b95-2786-42d3-9e5b-d55252ef4bf6", agent_id: "9aead210-d622-43ac-988c-4b887c61d5b2", interaction_type: "chatbot", query: "No response from the account owner, so the payment was updated.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-02-04T15:06:59Z"), channel: "web" }, { id: 182, customer_id: "8793f72b-bbbe-4345-a8f8-255f879bb281", agent_id: "3276090b-3d01-4420-831b-87ff4c43a2f4", interaction_type: "chatbot", query: "The supplier reported an urgent issue; the document was rejected.", satisfaction_rating: 2, escalation: false, created_at: new Date("2022-05-17T15:23:14Z"), channel: "web" }, { id: 183, customer_id: "7811108e-98c8-40f9-9b1b-264923315d9b", agent_id: "bb744fcf-5f62-46d3-82c4-8cb56b0bd9d1", interaction_type: "chatbot", query: "The customer reported an incomplete issue; the report was completed.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-01-13T18:11:46Z"), channel: "web" }, { id: 184, customer_id: "5523c105-d781-4a95-8c59-657d3b6dc993", agent_id: "53873dbc-8db5-478a-bdbf-7e5ba70c637d", interaction_type: "chatbot", query: "The supplier reported an urgent issue; the ticket was confirmed.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-04-01T11:40:39Z"), channel: "web" }, { id: 185, customer_id: "1d47d326-d10c-4441-a1a8-018eef44552b", agent_id: "d915771c-ee3b-4f16-9b90-b4b181a3a3a7", interaction_type: "chatbot", query: "The appointment was escalated following a repeat review.", satisfaction_rating: 4, escalation: true, created_at: new Date("2022-01-19T19:01:22Z"), channel: "social" }, { id: 186, customer_id: "23711727-a2c3-4111-a9fe-406931decd84", agent_id: "bc09482e-283a-46e6-8204-ecaadbbb8305", interaction_type: "chatbot", query: "Flagged as incomplete. The team delayed the delivery.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-01-21T20:17:48Z"), channel: "mobile" }, { id: 187, customer_id: "c25e7d96-cc31-44c3-ac77-0834e73a042f", agent_id: "b04b2883-fa9d-40b7-9ec6-e654ede5a6fe", interaction_type: "chatbot", query: "The courier asked for a change and the request was approved.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-03-30T13:01:30Z"), channel: "web" }, { id: 188, customer_id: "a35620f9-3599-40ae-9752-8676038f4197", agent_id: null, interaction_type: "chatbot", query: "The courier confirmed the details and the account was cancelled.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-04-28T18:36:48Z"), channel: "web" }, { id: 189, customer_id: "39ef01a5-f905-46f4-8a6c-db7a44301bfa", agent_id: "fcb17cd3-17fa-4bb7-afbf-b608ceefbda1", interaction_type: "chatbot", query: "The record was resolved following a partial review.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-01-27T18:11:21Z"), channel: "mobile" }, { id: 190, customer_id: "a64c54f0-6c29-4503-bc13-ece27afba084", agent_id: "44e19e8d-0539-415e-a703-a5a0442e1aea", interaction_type: "chatbot", query: "The team asked for a change and the appointment was rejected.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-07-04T10:37:33Z"), channel: "web" }, { id: 191, customer_id: "e275f0f4-7470-47bf-abe3-d638ec7019b0", agent_id: "114416be-b18a-4e13-b57f-d221ff130491", interaction_type: "chatbot", query: "A late follow-up: the session was rejected.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-05-18T10:11:56Z"), channel: "mobile" }, { id: 192, customer_id: "9254f2dd-f867-4244-8052-697a222518d8", agent_id: "f9ecba0b-9c9c-4825-81ee-cc8bdda55aa5", interaction_type: "chatbot", query: "The payment was delayed — minor case, no further action.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-04-10T16:47:37Z"), channel: "social" }, { id: 193, customer_id: "aaafb7f6-9d81-4e02-ba65-c587c843f479", agent_id: "3f618529-dfe8-4039-8e25-65a8ff05ce45", interaction_type: "chatbot", query: "The customer reported a duplicate issue; the record was replaced.", satisfaction_rating: 1, escalation: false, created_at: new Date("2023-12-18T20:11:29Z"), channel: "mobile" }, { id: 194, customer_id: "695b739a-efa8-4c2f-8c31-2a356567bc83", agent_id: "3de08c16-39da-47de-b1f6-3821f6182f25", interaction_type: "human", query: "The shipment was reopened following a manual review.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-11-29T18:07:57Z"), channel: "mobile" }, { id: 195, customer_id: "cdfb26bb-e2c0-4aaa-91a6-6417634aca0c", agent_id: "e832beab-6b72-4f19-ae9e-4e5c5e9ea981", interaction_type: "chatbot", query: "Flagged as unusual. The supplier confirmed the claim.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-01-06T16:22:14Z"), channel: "web" }, { id: 196, customer_id: "c4eda69f-958c-47a1-9026-e668d8cb2988", agent_id: "ce7585c7-f075-4e09-b3b8-ed198e88ed70", interaction_type: "human", query: "An urgent delivery was approved the same day.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-12-28T09:27:15Z"), channel: "mobile" }, { id: 197, customer_id: "354c74cc-875d-4bdf-b120-3042350a1654", agent_id: "d7e63ebd-6fd7-4d34-af7d-c48ac3cbce04", interaction_type: "chatbot", query: "A minor follow-up: the account was rejected.", satisfaction_rating: 1, escalation: false, created_at: new Date("2022-07-06T16:36:26Z"), channel: "mobile" }, { id: 198, customer_id: "fea0cdce-2cf6-4caa-a3bf-f68aaca68ede", agent_id: "2e012a29-331e-439e-880a-156c9c034c81", interaction_type: "chatbot", query: "Flagged as standard. An operator completed the shipment.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-03-18T22:11:09Z"), channel: "mobile" }, { id: 199, customer_id: "157b97cf-e741-4222-a43d-569cb822af82", agent_id: "203d079c-a401-49f1-9c20-c8b59ee17ee9", interaction_type: "human", query: "The customer reported a minor issue; the transfer was refunded.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-12-24T02:20:32Z"), channel: "mobile" }, { id: 200, customer_id: "3ab0efdd-065f-497e-959c-b0e32104741b", agent_id: "3c5f4eb0-0347-480f-90c0-ad931a10e5cf", interaction_type: "human", query: "An urgent follow-up: the payment was confirmed.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-04-12T18:11:28Z"), channel: "web" }, { id: 201, customer_id: "bf8e1c74-362c-452d-a44c-76e384d035ef", agent_id: "4b289e09-5edd-4584-8228-8de70910c2ab", interaction_type: "chatbot", query: "Support reported a standard issue; the booking was resolved.", satisfaction_rating: 1, escalation: true, created_at: new Date("2023-07-14T19:09:32Z"), channel: "web" }, { id: 202, customer_id: "6799529e-1730-45db-8a44-af51f8d1f516", agent_id: "820d099f-3bd3-4013-a394-9f10aa964d62", interaction_type: "human", query: "Flagged as incomplete. Support processed the item.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-02-09T16:05:56Z"), channel: "web" }, { id: 203, customer_id: "6eb79173-531c-49c6-bd8a-c9b01795304a", agent_id: "f6052a8c-a124-42c6-b927-20c929c53b28", interaction_type: "chatbot", query: "No response from the account owner, so the session was rejected.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-12-11T13:58:56Z"), channel: "mobile" }, { id: 204, customer_id: "5ab3fcac-44b0-4561-8514-624addf619f4", agent_id: "b99dfefd-32da-4fcd-b890-23f8871e24c1", interaction_type: "chatbot", query: "The courier confirmed the details and the invoice was reopened.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-02-24T12:59:32Z"), channel: "mobile" }, { id: 205, customer_id: "bef47266-108d-4a21-82e1-aa197da3b784", agent_id: "067b4423-1220-4eca-b7cf-ea4e9f45ad78", interaction_type: "human", query: "The order was cancelled — urgent case, no further action.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-06-01T10:42:41Z"), channel: "web" }, { id: 206, customer_id: "300db1a5-5079-4d56-8541-320fdeb7e658", agent_id: "19199f43-d823-466d-b64c-0bf72854b2ec", interaction_type: "chatbot", query: "The ticket was confirmed — unusual case, no further action.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-03-16T18:43:35Z"), channel: "mobile" }, { id: 207, customer_id: "faa15f2f-17ea-480c-9e79-08a8e6b2b3a3", agent_id: "adb87791-a8f5-4afe-ac44-e2987fd1f247", interaction_type: "chatbot", query: "Support reported an automatic issue; the booking was completed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-01-15T12:02:07Z"), channel: "web" }, { id: 208, customer_id: "70376a5c-a640-4b22-a4e2-baa1d1c0b4ce", agent_id: "20373776-823b-4531-9e59-b2c736ebac3c", interaction_type: "human", query: "The document was replaced following an incomplete review.", satisfaction_rating: 5, escalation: true, created_at: new Date("2023-11-29T18:32:36Z"), channel: "web" }, { id: 209, customer_id: "27492479-d66d-437c-8b67-0ad30c9e13af", agent_id: null, interaction_type: "chatbot", query: "The document was resolved following a partial review.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-02-08T20:16:42Z"), channel: "web" }, { id: 210, customer_id: "4be48bfa-2141-43cf-89a6-3d985c8efbae", agent_id: "c7ce0a13-ce62-4f64-aaf4-14e26167afbf", interaction_type: "chatbot", query: "The shipment was processed following a minor review.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-01-11T18:33:33Z"), channel: "mobile" }, { id: 211, customer_id: "6798eed1-be85-413c-bd03-a6c3c1ae4e49", agent_id: "dad28bd1-998e-43ef-88c5-a5f31b96a64a", interaction_type: "human", query: "Flagged as routine. The team closed the invoice.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-01-15T01:11:51Z"), channel: "social" }, { id: 212, customer_id: "62d3dbc0-3e40-4a5e-b21b-1b5ae1cb17b7", agent_id: "a7f4f7e7-71c4-4a62-9fe6-bb4710e81f47", interaction_type: "chatbot", query: "No response from the team, so the order was approved.", satisfaction_rating: 1, escalation: false, created_at: new Date("2022-01-15T11:49:51Z"), channel: "mobile" }, { id: 213, customer_id: "fb1a3ecc-b858-45a3-8c08-d993f019e5ae", agent_id: "5d7bb1bd-1310-4cdc-be0b-51ea3d96ab52", interaction_type: "chatbot", query: "An operator confirmed the details and the claim was resolved.", satisfaction_rating: 1, escalation: false, created_at: new Date("2022-03-24T20:45:34Z"), channel: "web" }, { id: 214, customer_id: "be49bb3a-3a9d-4400-9210-d4784203c2b9", agent_id: "8f032d5b-bbdc-4edd-88b7-eb14b7bc2db5", interaction_type: "chatbot", query: "No response from the team, so the invoice was refunded.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-12-23T11:30:00Z"), channel: "mobile" }, { id: 215, customer_id: "e7da3cce-05d0-4e93-9eb8-1fcf460577b3", agent_id: "7b73c686-efca-4d7c-8391-05001321742c", interaction_type: "human", query: "An operator confirmed the details and the payment was closed.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-01-08T07:47:31Z"), channel: "mobile" }, { id: 216, customer_id: "66130fba-ea54-4fa5-ad29-215824e0884a", agent_id: "d3c0960e-615a-4c5c-8a53-687ac6f3e305", interaction_type: "chatbot", query: "A routine follow-up: the ticket was reviewed.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-05-06T19:33:29Z"), channel: "mobile" }, { id: 217, customer_id: "be9dcdac-53be-4435-badf-54d726a0f832", agent_id: "f890d184-53c2-4e76-8e4f-9ee7d7312cbd", interaction_type: "chatbot", query: "Support confirmed the details and the claim was rescheduled.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-09-27T18:22:57Z"), channel: "web" }, { id: 218, customer_id: "d7ff957c-f7e7-49d9-808b-5f2b340aad8b", agent_id: "052adb04-4990-45bd-abf1-87c81273effa", interaction_type: "human", query: "A minor booking was closed the same day.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-02-03T23:44:23Z"), channel: "web" }, { id: 219, customer_id: "9b14dd15-38df-4d79-b5b9-262a14907781", agent_id: "a2a9aa99-d7aa-4a57-9fd0-7256f16fc94b", interaction_type: "human", query: "The payment was replaced following a repeat review.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-12-04T16:48:03Z"), channel: "social" }, { id: 220, customer_id: "ff5f09a6-6621-486b-bcda-fae7a35d966d", agent_id: "d4ffee7a-07c8-4d2c-b807-d27026ed9ea7", interaction_type: "chatbot", query: "Support reported a duplicate issue; the item was cancelled.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-05-14T14:39:03Z"), channel: "social" }, { id: 221, customer_id: "8187a5a5-3f60-4a44-a2e2-cd3fb1756a34", agent_id: "ff4e3770-db8f-4d58-8b42-044138317a61", interaction_type: "human", query: "The request was closed — routine case, no further action.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-12-28T19:37:13Z"), channel: "web" }, { id: 222, customer_id: "6b355c27-394f-41e8-9be9-d8b9cb29f057", agent_id: "baf64004-3cbf-4f9b-bcd6-74ac0d98c0d5", interaction_type: "chatbot", query: "A standard follow-up: the delivery was reopened.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-07-12T20:39:48Z"), channel: "social" }, { id: 223, customer_id: "32c191cd-29fa-4000-81b5-9fb583190098", agent_id: "f44c00ed-5b48-4d42-bc0f-91c36ce600ee", interaction_type: "chatbot", query: "A late booking was cancelled the same day.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-07-09T15:26:34Z"), channel: "web" }, { id: 224, customer_id: "8558db9f-386e-4f6d-9b50-91079dda7027", agent_id: "5c4dd36e-4dac-476c-b23f-876de0aa3e8c", interaction_type: "chatbot", query: "The courier asked for a change and the document was replaced.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-04-19T15:55:21Z"), channel: "web" }, { id: 225, customer_id: "6f67c5ef-416d-44ff-87b9-380b90ec3851", agent_id: "d13d255d-d412-48e1-9676-bfb30329e511", interaction_type: "chatbot", query: "An incomplete follow-up: the delivery was updated.", satisfaction_rating: 3, escalation: true, created_at: new Date("2022-03-23T14:50:35Z"), channel: "web" }, { id: 226, customer_id: "90d8374e-b970-49ce-8fb8-a60ebcab7ab0", agent_id: "407edf4f-b38e-4aa4-89e1-4cbf63cf0832", interaction_type: "human", query: "The booking was reviewed following an incomplete review.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-09-16T19:40:52Z"), channel: "mobile" }, { id: 227, customer_id: "f4cb403b-2e95-4fbd-a7d3-133fd068acf1", agent_id: null, interaction_type: "chatbot", query: "The order was reviewed following an unusual review.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-07-31T22:16:07Z"), channel: "web" }, { id: 228, customer_id: "7efbc768-56e1-4231-be19-fd113335e4e6", agent_id: "5bff2a59-1fa8-47f0-bc86-c984ab33626a", interaction_type: "human", query: "The transfer was processed — routine case, no further action.", satisfaction_rating: 5, escalation: true, created_at: new Date("2023-09-23T12:20:14Z"), channel: "web" }, { id: 229, customer_id: "90edd98a-3091-4d4e-9c3e-f481fe8781bb", agent_id: "84568e31-5dbd-478f-94e4-8125c5da0649", interaction_type: "chatbot", query: "No response from the account owner, so the session was processed.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-09-27T11:02:52Z"), channel: "web" }, { id: 230, customer_id: "7360748f-6250-4891-a98c-ea144f038e72", agent_id: "dd7c9b28-1764-4f72-a2d0-68053d1ba02b", interaction_type: "chatbot", query: "An automatic follow-up: the session was rejected.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-05-21T08:36:33Z"), channel: "mobile" }, { id: 231, customer_id: "1a321d8f-76a9-4283-b249-7d868591d29d", agent_id: "f5674252-4100-44b1-b8ba-2d7da42a697b", interaction_type: "human", query: "The customer confirmed the details and the booking was delayed.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-02-07T17:52:31Z"), channel: "web" }, { id: 232, customer_id: "d5c36b01-0d35-4b4a-a75d-3c3cd48ed277", agent_id: "165aea5a-5a9c-4c2c-bbf5-f961e2318ba9", interaction_type: "human", query: "Flagged as incomplete. The supplier reviewed the refund.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-01-25T19:49:55Z"), channel: "mobile" }, { id: 233, customer_id: "d5977ec1-00a6-4ace-a369-e2b29b8ffaba", agent_id: "92e531c2-711b-4d71-b1f1-321b0e6de481", interaction_type: "chatbot", query: "Flagged as routine. The customer reopened the delivery.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-09-16T09:52:51Z"), channel: "mobile" }, { id: 234, customer_id: "484d482d-bc09-45bb-bdc1-be58aaae7aa3", agent_id: "1be15525-5814-4c01-bb72-95184967ca66", interaction_type: "human", query: "An automatic follow-up: the item was approved.", satisfaction_rating: 4, escalation: true, created_at: new Date("2022-01-30T07:06:11Z"), channel: "social" }, { id: 235, customer_id: "085e5c35-542b-4c68-b7df-7caeb539b01f", agent_id: null, interaction_type: "chatbot", query: "Flagged as manual. The reviewer reviewed the session.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-11-06T21:47:54Z"), channel: "social" }, { id: 236, customer_id: "ce42bbd4-a984-48a9-8dbc-38c6fec5de63", agent_id: "44cbae99-5e0d-43c0-8a94-aab2babcfed8", interaction_type: "chatbot", query: "The record was cancelled — repeat case, no further action.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-08-27T19:48:57Z"), channel: "mobile" }, { id: 237, customer_id: "11dfcb35-3eed-4a57-8463-a09df9829462", agent_id: "d0593f38-03b5-46e4-b016-29cb6d4cbed0", interaction_type: "chatbot", query: "A duplicate follow-up: the transfer was approved.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-04-03T07:30:36Z"), channel: "mobile" }, { id: 238, customer_id: "6ecf16c7-53f7-4eb8-9442-cfb9b8a32021", agent_id: "8e337e39-1b7a-44f4-b5df-69c4f386f824", interaction_type: "chatbot", query: "No response from support, so the shipment was escalated.", satisfaction_rating: 4, escalation: true, created_at: new Date("2023-02-21T09:47:43Z"), channel: "mobile" }, { id: 239, customer_id: "c9c5716c-8c40-47a5-aa9b-0d27c22fbbfa", agent_id: "9ad9cb0a-66d6-42eb-965f-404d2608d07c", interaction_type: "human", query: "Flagged as repeat. The customer closed the appointment.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-11-16T13:40:27Z"), channel: "web" }, { id: 240, customer_id: "0c5c93df-83d8-40f9-b7cc-2b6bfa97da71", agent_id: "273f3d82-3002-4e47-8bc6-94260041b5aa", interaction_type: "chatbot", query: "An urgent follow-up: the shipment was resolved.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-12-21T16:00:53Z"), channel: "mobile" }, { id: 241, customer_id: "282201af-b826-41ca-8a90-d107a674a7fb", agent_id: "3219bebc-47e6-4bcf-81f8-1daca6e7e63b", interaction_type: "chatbot", query: "The customer asked for a change and the delivery was delayed.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-05-03T19:19:36Z"), channel: "web" }, { id: 242, customer_id: "8ddd7774-bfe6-4eeb-ae7c-56e06227b8df", agent_id: null, interaction_type: "chatbot", query: "The courier reported an automatic issue; the claim was resolved.", satisfaction_rating: 1, escalation: false, created_at: new Date("2022-12-22T14:14:10Z"), channel: "mobile" }, { id: 243, customer_id: "2eda5c8f-acb7-42e2-839f-1d0d2cdc41ca", agent_id: "f196d0c4-10f3-410b-894f-249bba8f3fdc", interaction_type: "chatbot", query: "The invoice was escalated following a duplicate review.", satisfaction_rating: 5, escalation: true, created_at: new Date("2023-10-23T18:55:19Z"), channel: "web" }, { id: 244, customer_id: "834e7254-c783-4a1c-9200-9bdab49b403f", agent_id: "8ca7a231-06fe-4fa2-ab48-5ed50820907b", interaction_type: "human", query: "The reviewer confirmed the details and the account was delayed.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-08-09T18:10:20Z"), channel: "web" }, { id: 245, customer_id: "9c6a3f20-30be-4825-9193-113e3da7703f", agent_id: "b72f14e6-f07a-4991-976f-a67a03c22cb1", interaction_type: "chatbot", query: "The session was approved following a routine review.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-04-18T16:04:43Z"), channel: "web" }, { id: 246, customer_id: "b38a99f4-1f56-4ae3-b633-497683168156", agent_id: "0f0b5099-6bc2-4afe-9ece-42cfd5dcce76", interaction_type: "chatbot", query: "The claim was closed — routine case, no further action.", satisfaction_rating: 1, escalation: false, created_at: new Date("2023-10-05T14:54:49Z"), channel: "mobile" }, { id: 247, customer_id: "9e62adb2-fb53-477b-81ae-2be20ed126ec", agent_id: "f80bf3c3-673e-48d2-a938-aa59fac93d7d", interaction_type: "human", query: "An operator asked for a change and the session was resolved.", satisfaction_rating: 2, escalation: true, created_at: new Date("2023-12-21T09:42:51Z"), channel: "web" }, { id: 248, customer_id: "c1f448e6-2728-43b9-acc1-f32ef70efa07", agent_id: "a0eaeacf-0b54-416f-a6b4-6457f0f27e9e", interaction_type: "chatbot", query: "A duplicate follow-up: the appointment was closed.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-12-20T11:32:30Z"), channel: "mobile" }, { id: 249, customer_id: "53fbb046-72ce-496c-a5f9-862fe1cb889c", agent_id: "46858754-1087-43b9-9db8-7437786286e8", interaction_type: "chatbot", query: "The ticket was refunded — minor case, no further action.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-08-18T16:12:50Z"), channel: "mobile" }, { id: 250, customer_id: "2177ebbc-c95b-4d94-8449-44512ed963f0", agent_id: "f913b72a-a576-4fff-be6a-591b21770f90", interaction_type: "chatbot", query: "An operator confirmed the details and the delivery was replaced.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-04-12T23:22:50Z"), channel: "mobile" }, { id: 251, customer_id: "7c467823-fcbd-4921-bed1-0d77fc2aaa18", agent_id: "2cd27d36-3f39-4d28-afce-e11622f249a2", interaction_type: "chatbot", query: "The shipment was replaced after a partial check.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-08-05T18:19:48Z"), channel: "web" }, { id: 252, customer_id: "0f9a6e03-3824-4b4e-92da-6d129a6de2ad", agent_id: "d2affc0d-d768-4994-b7c4-221c281f3aba", interaction_type: "chatbot", query: "The payment was cancelled — repeat case, no further action.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-01-04T01:49:04Z"), channel: "mobile" }, { id: 253, customer_id: "df50bbeb-0252-4030-a8b6-bc6fe43150f6", agent_id: "13b90956-f001-479e-8597-6a6d1e400cb1", interaction_type: "chatbot", query: "A partial report was processed the same day.", satisfaction_rating: 2, escalation: false, created_at: new Date("2022-11-19T11:57:48Z"), channel: "mobile" }, { id: 254, customer_id: "3b403dbb-4729-4309-b1e2-6980375d2fff", agent_id: "9d72e4e8-98ba-439f-b22c-dfd59339025d", interaction_type: "chatbot", query: "The team asked for a change and the document was confirmed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-02-26T15:21:27Z"), channel: "mobile" }, { id: 255, customer_id: "d788c4fc-cdcb-49ab-9173-0deac808dd5e", agent_id: "892cb422-2d4b-4ef1-8b56-0db8f6a50e87", interaction_type: "chatbot", query: "The account owner confirmed the details and the transfer was replaced.", satisfaction_rating: 3, escalation: true, created_at: new Date("2023-10-23T20:01:51Z"), channel: "mobile" }, { id: 256, customer_id: "ef27e909-b4b7-436a-8dd2-6b9fc57e07d6", agent_id: "daad82de-309c-4212-91fe-5a49a0e0b3f8", interaction_type: "chatbot", query: "The account owner asked for a change and the record was completed.", satisfaction_rating: 2, escalation: false, created_at: new Date("2022-03-04T17:47:46Z"), channel: "social" }, { id: 257, customer_id: "77721e39-c555-4668-b952-4021cccb1e98", agent_id: "08f1b71d-ce96-47ca-a491-52db0a97cfb3", interaction_type: "chatbot", query: "Support reported a standard issue; the claim was closed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-12-19T05:25:10Z"), channel: "web" }, { id: 258, customer_id: "92652501-b7e1-479a-9f01-44a60dc1ae5f", agent_id: "53627566-ff48-4d02-8a18-56045b58f75e", interaction_type: "chatbot", query: "An unusual follow-up: the delivery was refunded.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-07-10T16:51:40Z"), channel: "social" }, { id: 259, customer_id: "3f5cfb2e-ae98-472c-b499-6ac8fae4ea35", agent_id: "c3a4ccca-8fbb-4dcf-aa72-ae70a5442548", interaction_type: "human", query: "Flagged as standard. The team reopened the payment.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-01-20T12:32:29Z"), channel: "web" }, { id: 260, customer_id: "bdaa85dd-95a5-4e61-8883-5bc4a4bb6ccb", agent_id: "8893d96d-89fb-4ca4-becb-811abef0ecdb", interaction_type: "chatbot", query: "No response from the team, so the transfer was delayed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-05-28T01:06:45Z"), channel: "mobile" }, { id: 261, customer_id: "932b8288-0031-4805-9877-401177038812", agent_id: null, interaction_type: "human", query: "The report was reviewed following an automatic review.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-02-25T10:04:53Z"), channel: "web" }, { id: 262, customer_id: "9fbb965b-524f-4604-9cd5-b9930f9c87df", agent_id: "b50e2d37-afa7-41ee-b911-f8e6b56e1f55", interaction_type: "human", query: "Flagged as minor. An operator rejected the refund.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-04-30T12:44:56Z"), channel: "mobile" }, { id: 263, customer_id: "7d3ba9e8-c82d-42c4-aa00-cbf244d48314", agent_id: "aa4d0098-62c4-4702-8a43-b4efba62314e", interaction_type: "chatbot", query: "The payment was reviewed — incomplete case, no further action.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-06-01T12:17:34Z"), channel: "mobile" }, { id: 264, customer_id: "33fc0d1f-1f15-411a-b529-fb1477dc4638", agent_id: "144e5736-a7dd-4c5b-8ebe-f7f888a01b22", interaction_type: "chatbot", query: "A routine follow-up: the session was replaced.", satisfaction_rating: 4, escalation: true, created_at: new Date("2023-09-24T20:58:50Z"), channel: "web" }, { id: 265, customer_id: "cc023066-0a01-4373-b647-94634e069904", agent_id: "7360537f-cad2-41c2-bf20-d95bca7d8f60", interaction_type: "chatbot", query: "The account was escalated after a standard check.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-10-20T14:13:06Z"), channel: "web" }, { id: 266, customer_id: "aa10d9b8-8931-40cf-b390-1f8f27f93c79", agent_id: "280680d1-de86-4d33-9dd7-32835b9b0408", interaction_type: "human", query: "The account owner asked for a change and the record was closed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-07-31T09:28:32Z"), channel: "mobile" }, { id: 267, customer_id: "7385906b-f7a1-4cc9-98b5-6bd56dbda04c", agent_id: "aad38135-9c6a-4b14-9382-4847274d2a2a", interaction_type: "human", query: "The courier asked for a change and the report was reviewed.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-12-07T17:48:11Z"), channel: "mobile" }, { id: 268, customer_id: "bd16b65b-eb6c-40d0-95b8-49002a1d5ab4", agent_id: "8bad5718-ae4d-469b-a214-436d6bdca0f3", interaction_type: "human", query: "The shipment was replaced following a routine review.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-10-12T10:10:13Z"), channel: "social" }, { id: 269, customer_id: "0a2a29ec-b89f-48b0-9b80-fc100c8ff75c", agent_id: "dd8222d0-bae9-4607-a23a-5ce2846b90ee", interaction_type: "human", query: "The supplier confirmed the details and the claim was confirmed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-03-19T17:01:19Z"), channel: "mobile" }, { id: 270, customer_id: "cd632a43-7ce4-4e45-a96a-cb095fb14bd9", agent_id: "b371ac27-64f8-4779-ab5c-bbabbb7abd6d", interaction_type: "human", query: "The record was confirmed — minor case, no further action.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-11-18T18:24:35Z"), channel: "web" }, { id: 271, customer_id: "86daee5a-b367-4c4d-8320-05676dc66da4", agent_id: "4c567825-ec97-4785-99b0-1912bc10fe90", interaction_type: "chatbot", query: "An operator reported an unusual issue; the item was cancelled.", satisfaction_rating: 1, escalation: false, created_at: new Date("2023-04-21T12:28:23Z"), channel: "social" }, { id: 272, customer_id: "6e79d3db-90a3-48de-963c-c541af38f7bb", agent_id: "d5073dac-017f-4b4b-a603-ebf83bf131a8", interaction_type: "chatbot", query: "A late follow-up: the ticket was processed.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-08-20T09:47:45Z"), channel: "mobile" }, { id: 273, customer_id: "75556984-9e4c-41b5-9085-441d1c219976", agent_id: "03253e29-222e-4ccf-8f5e-b9dec1b8e0fb", interaction_type: "human", query: "The shipment was rejected after an automatic check.", satisfaction_rating: 3, escalation: true, created_at: new Date("2023-12-17T23:55:12Z"), channel: "web" }, { id: 274, customer_id: "487628a7-ea3b-4937-b9a0-bf1a9ea66fb6", agent_id: "b24322cf-4d31-487d-8d1e-3ec59249aeba", interaction_type: "chatbot", query: "An urgent claim was closed the same day.", satisfaction_rating: 1, escalation: false, created_at: new Date("2023-01-30T05:58:36Z"), channel: "web" }, { id: 275, customer_id: "b2e112a0-896f-4786-ad57-69b2da49cee4", agent_id: "f178857e-ac46-4e9c-be3b-7546d48d90a4", interaction_type: "human", query: "The payment was resolved — unusual case, no further action.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-09-03T21:01:06Z"), channel: "social" }, { id: 276, customer_id: "23324ddd-ec16-4869-8ac0-47ddf1a75d48", agent_id: "7ec5d7c4-2be2-4055-a8a3-123aa45afbaf", interaction_type: "chatbot", query: "The refund was completed following an urgent review.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-06-03T22:01:14Z"), channel: "web" }, { id: 277, customer_id: "04e845ab-a7b4-41f4-a275-41bc02412be0", agent_id: "841cb678-4fa5-4628-ba70-19cd50eb9557", interaction_type: "human", query: "The account owner asked for a change and the request was resolved.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-12-14T04:09:00Z"), channel: "mobile" }, { id: 278, customer_id: "425a321e-aba3-4b70-bf9f-f9e312980e58", agent_id: "646ec0de-4f5d-40fc-be34-b3e21773890b", interaction_type: "chatbot", query: "The customer asked for a change and the transfer was reopened.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-12-14T19:37:51Z"), channel: "web" }, { id: 279, customer_id: "7576190d-46ad-4cc8-b4fa-89738541f4a6", agent_id: "a15ce7d1-52e4-4735-8994-01391af0a6c5", interaction_type: "chatbot", query: "The booking was reviewed after a partial check.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-11-01T20:06:39Z"), channel: "social" }, { id: 280, customer_id: "cc81cbda-c320-45f9-888d-5ac01ae676f2", agent_id: "9c6ece56-b0d5-4412-85da-30a1d35af555", interaction_type: "human", query: "The courier reported a repeat issue; the session was approved.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-12-16T17:18:16Z"), channel: "web" }, { id: 281, customer_id: "53ca36f4-5e04-4259-8894-7ac5a99704c3", agent_id: "026e3bfd-50c4-49a8-b7a4-3b3e6b578480", interaction_type: "human", query: "A repeat follow-up: the delivery was resolved.", satisfaction_rating: 5, escalation: true, created_at: new Date("2023-05-03T08:51:00Z"), channel: "web" }, { id: 282, customer_id: "14bc5768-ef09-424f-ae7e-12756ecf5a74", agent_id: "d4f3091d-0ad2-482f-b30b-7ced37f82f31", interaction_type: "human", query: "No response from an operator, so the item was escalated.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-11-05T11:12:28Z"), channel: "web" }, { id: 283, customer_id: "6519a543-daf7-4914-918c-3a7ded730007", agent_id: "bad95c5a-93b3-4f44-a65d-148570bd8f11", interaction_type: "human", query: "No response from the team, so the request was completed.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-09-24T08:01:47Z"), channel: "web" }, { id: 284, customer_id: "5eb60e1a-2f02-4c64-b77a-f401f1a8ceb0", agent_id: null, interaction_type: "chatbot", query: "The courier reported a late issue; the payment was updated.", satisfaction_rating: 4, escalation: true, created_at: new Date("2023-01-27T22:19:53Z"), channel: "mobile" }, { id: 285, customer_id: "a97fb383-cfc1-436a-8647-4f09c7926d91", agent_id: "68e0d5a9-25a3-4b7d-8192-677a0d5d3259", interaction_type: "human", query: "Support reported a repeat issue; the claim was completed.", satisfaction_rating: 5, escalation: true, created_at: new Date("2022-05-20T18:25:17Z"), channel: "mobile" }, { id: 286, customer_id: "fffba70f-2560-4f7c-b3cb-3a5809b2465f", agent_id: "a0d3cba6-42da-4197-b8e8-53551e33c309", interaction_type: "chatbot", query: "No response from the reviewer, so the ticket was approved.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-04-21T15:47:51Z"), channel: "social" }, { id: 287, customer_id: "78690f47-2ffa-4410-ab01-895255980043", agent_id: "a5f8a7ed-6e00-46bd-a95e-90bf7a7cd8e9", interaction_type: "chatbot", query: "The booking was escalated after a standard check.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-03-19T19:28:45Z"), channel: "mobile" }, { id: 288, customer_id: "eb2a1b4d-7288-4b8b-a5ee-8136606a4406", agent_id: "af3808cd-771c-4b19-a739-ee06ed5f602a", interaction_type: "chatbot", query: "A manual follow-up: the refund was reopened.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-03-09T07:09:28Z"), channel: "web" }, { id: 289, customer_id: "3540f679-6dd5-478c-8b0b-060a2bd86a44", agent_id: "487f3199-ba0e-43f1-94a2-16ffea083f0d", interaction_type: "chatbot", query: "Flagged as repeat. The courier delayed the claim.", satisfaction_rating: 2, escalation: false, created_at: new Date("2022-02-02T17:19:43Z"), channel: "mobile" }, { id: 290, customer_id: "979be1dd-4b9e-4e92-9afc-ee5b121d8ad4", agent_id: "0bdff773-ad41-4136-99f0-f1d870a8aac8", interaction_type: "chatbot", query: "The invoice was completed after an unusual check.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-02-27T23:38:40Z"), channel: "mobile" }, { id: 291, customer_id: "5ea36e3f-0074-4ed0-abe4-e9a10ac94e55", agent_id: "cf4367ab-943b-4fd8-aa52-245c205c654f", interaction_type: "human", query: "A repeat document was delayed the same day.", satisfaction_rating: 5, escalation: true, created_at: new Date("2022-09-03T18:25:36Z"), channel: "mobile" }, { id: 292, customer_id: "ef867674-4fa8-46e2-b771-2aa119257ada", agent_id: "321f49d1-d6a5-429d-a59e-e82d645fd49c", interaction_type: "human", query: "The transfer was replaced following an urgent review.", satisfaction_rating: 2, escalation: false, created_at: new Date("2022-03-08T20:13:47Z"), channel: "mobile" }, { id: 293, customer_id: "e13440f5-6829-48d3-982f-9df6ac00aa58", agent_id: "ea68d488-125d-4c8a-ab25-f44d034c1d49", interaction_type: "chatbot", query: "Flagged as urgent. The customer closed the ticket.", satisfaction_rating: 5, escalation: true, created_at: new Date("2022-05-17T14:06:39Z"), channel: "mobile" }, { id: 294, customer_id: "96293d74-8567-404b-a0cb-c964ac7bf537", agent_id: "9f39545e-15a9-43e1-a7f9-517b94f7fe9a", interaction_type: "chatbot", query: "The team reported an urgent issue; the appointment was processed.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-06-24T17:48:19Z"), channel: "web" }, { id: 295, customer_id: "e465f5ad-dac0-49bf-a4b4-cbadef686306", agent_id: "00b91115-4e2f-4f8e-8738-61eb2790aff9", interaction_type: "chatbot", query: "A late document was approved the same day.", satisfaction_rating: 1, escalation: false, created_at: new Date("2022-10-20T14:34:35Z"), channel: "web" }, { id: 296, customer_id: "9e21a631-8c55-41da-974c-72bc4a1ab146", agent_id: "a5ce1703-ad6f-48fc-b14c-0c77f51ca02e", interaction_type: "chatbot", query: "The reviewer asked for a change and the refund was completed.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-09-01T08:50:21Z"), channel: "web" }, { id: 297, customer_id: "c067e506-94d8-4c86-a0bb-dbc667771dd7", agent_id: "80720586-4619-4e1b-8099-dd6c62062413", interaction_type: "human", query: "The session was reviewed following a partial review.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-10-10T09:35:22Z"), channel: "web" }, { id: 298, customer_id: "f71dacfd-839a-40a2-b4be-aab2f2ca5f65", agent_id: null, interaction_type: "human", query: "The session was confirmed following a standard review.", satisfaction_rating: 5, escalation: true, created_at: new Date("2023-11-24T11:57:35Z"), channel: "mobile" }, { id: 299, customer_id: "ee3d0840-7240-496b-bb6c-4496860cfe83", agent_id: "bd1b90a6-3ecd-449a-83d8-05774425f10a", interaction_type: "chatbot", query: "The ticket was completed after an urgent check.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-06-27T18:00:23Z"), channel: "social" }, { id: 300, customer_id: "56b0cb4e-4ebb-4b3a-bf91-281279b63331", agent_id: "0f2ba971-9c67-47d0-a3da-a6eb4d4d748b", interaction_type: "chatbot", query: "The shipment was resolved following an unusual review.", satisfaction_rating: 4, escalation: true, created_at: new Date("2022-06-04T12:13:31Z"), channel: "web" }, { id: 301, customer_id: "fb3c3d8d-1024-4ae5-98ac-c76bbb6841e6", agent_id: "ee3961bc-a1fa-49f4-91c8-63379f97f313", interaction_type: "chatbot", query: "The record was closed — unusual case, no further action.", satisfaction_rating: 5, escalation: true, created_at: new Date("2023-11-22T14:41:06Z"), channel: "mobile" }, { id: 302, customer_id: "f6295259-5b8a-4aff-96d0-b051df9c4104", agent_id: null, interaction_type: "chatbot", query: "No response from the courier, so the delivery was replaced.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-09-29T08:55:16Z"), channel: "web" }, { id: 303, customer_id: "9bdc9067-13a3-4d12-bd02-22a37bf54405", agent_id: "9c5a9ac7-6ea3-48eb-9398-02f921e64902", interaction_type: "chatbot", query: "Flagged as minor. The reviewer refunded the invoice.", satisfaction_rating: 1, escalation: false, created_at: new Date("2023-07-04T21:08:56Z"), channel: "mobile" }, { id: 304, customer_id: "43f69e34-38d4-41b0-98b4-9e9e9c134b70", agent_id: "557638f8-7285-4231-a353-a04cf428a594", interaction_type: "chatbot", query: "The courier reported an automatic issue; the request was processed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-03-31T18:33:05Z"), channel: "mobile" }, { id: 305, customer_id: "8c5ab3db-f7b1-476b-89b2-eb922a9a1e6f", agent_id: "b9933ecb-b02d-443a-8307-4c9274091d03", interaction_type: "chatbot", query: "A late follow-up: the refund was replaced.", satisfaction_rating: 2, escalation: true, created_at: new Date("2023-06-24T11:15:08Z"), channel: "mobile" }, { id: 306, customer_id: "c43a430b-8aee-4b35-84d3-c8f096bc6102", agent_id: "2ef3816f-d55c-4cee-8991-7e104b739ce7", interaction_type: "chatbot", query: "The appointment was confirmed after a partial check.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-12-10T20:44:20Z"), channel: "web" }, { id: 307, customer_id: "65d2ace9-38ef-4128-8fed-1d732f48a68d", agent_id: "de6e6fbd-c0dc-45b4-85a9-24636c726f39", interaction_type: "chatbot", query: "A duplicate session was refunded the same day.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-05-25T16:41:35Z"), channel: "mobile" }, { id: 308, customer_id: "c9e0a9a1-9c2a-47fb-ab17-0d4187be0778", agent_id: "128a2897-2658-41a0-9a35-8e601d958a7f", interaction_type: "chatbot", query: "No response from the customer, so the delivery was rejected.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-10-05T19:10:05Z"), channel: "web" }, { id: 309, customer_id: "4c0814b1-d8ca-41c2-bbd6-1a3cc83830ac", agent_id: "f3bec9e2-c28b-44c2-9519-82a2c93f8b66", interaction_type: "chatbot", query: "A late follow-up: the delivery was reopened.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-02-07T13:58:07Z"), channel: "web" }, { id: 310, customer_id: "15186833-47ad-4408-99cc-c4acb79699c6", agent_id: "452e32dd-ebf8-4f42-947b-fb740afbdeca", interaction_type: "chatbot", query: "No response from the courier, so the account was rescheduled.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-11-13T15:20:07Z"), channel: "mobile" }, { id: 311, customer_id: "82aa7e9a-0bbd-4120-9785-27c9d7b92b51", agent_id: "16bfa028-1c6b-4cd7-aef7-e0ab4cf92e64", interaction_type: "human", query: "The account was approved — manual case, no further action.", satisfaction_rating: 4, escalation: true, created_at: new Date("2023-05-14T19:19:56Z"), channel: "mobile" }, { id: 312, customer_id: "0a12bb99-9391-40fe-a0d8-53ee17cb4d04", agent_id: "c879778c-f0e7-4c11-99aa-3215d31f0546", interaction_type: "human", query: "The courier confirmed the details and the report was rescheduled.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-02-04T12:18:16Z"), channel: "mobile" }, { id: 313, customer_id: "98c02674-ab17-4a82-b82c-731dc0518f91", agent_id: "cd136844-ee61-40ec-bbb4-080d230f1a4c", interaction_type: "chatbot", query: "The record was rejected after an urgent check.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-02-03T19:40:44Z"), channel: "mobile" }, { id: 314, customer_id: "7cd163a3-eaa4-4f3b-9357-687977599d13", agent_id: "822f2422-4e88-4bcd-9a57-1c455ee1944f", interaction_type: "chatbot", query: "A standard follow-up: the account was refunded.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-12-10T09:06:23Z"), channel: "web" }, { id: 315, customer_id: "b50b5e69-ac7e-46d0-bd81-2255808f3dcf", agent_id: "340eecf1-6507-46a9-b427-8f66aff39e80", interaction_type: "human", query: "A standard ticket was rescheduled the same day.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-05-16T13:18:21Z"), channel: "web" }, { id: 316, customer_id: "31c9bd5b-82f7-447c-84b0-5a407a502e00", agent_id: "63158687-4f40-4bf0-884b-2701fa93cdef", interaction_type: "human", query: "Flagged as automatic. The supplier completed the claim.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-03-01T17:39:59Z"), channel: "web" }, { id: 317, customer_id: "0e22c049-fe15-4981-aa6a-2dbe28cff980", agent_id: "2ff63da2-a79c-4ccc-91b3-5bca242333ad", interaction_type: "human", query: "The supplier confirmed the details and the refund was reviewed.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-06-30T10:05:14Z"), channel: "web" }, { id: 318, customer_id: "6d77ad7d-bb9c-4ed7-b05c-f66a65f794a1", agent_id: null, interaction_type: "human", query: "The transfer was updated after a routine check.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-06-26T14:23:04Z"), channel: "web" }, { id: 319, customer_id: "9860eae9-9a72-4d9f-88a0-bae55993552d", agent_id: "1c119cb0-3d32-48f1-9393-730a51b647e1", interaction_type: "chatbot", query: "The supplier reported a partial issue; the booking was reviewed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-04-02T19:46:46Z"), channel: "web" }, { id: 320, customer_id: "3c781dad-e5f1-4091-b039-6d6a7e2edff1", agent_id: "8ad823d0-01fc-4829-a5dc-59aacade4cfa", interaction_type: "human", query: "The supplier confirmed the details and the record was escalated.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-07-24T17:02:57Z"), channel: "mobile" }, { id: 321, customer_id: "321a42d9-c191-40ea-a88b-94974f9c9a74", agent_id: "92440a04-0059-442f-b52c-aa264dda29cb", interaction_type: "chatbot", query: "The delivery was confirmed after a partial check.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-07-14T09:03:51Z"), channel: "mobile" }, { id: 322, customer_id: "1b06ddbe-f0f0-4792-b5af-2858bb9572f9", agent_id: "1e9c4bff-1f92-4b7a-9ed2-49a00396914a", interaction_type: "chatbot", query: "No response from the customer, so the transfer was completed.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-10-09T10:38:16Z"), channel: "web" }, { id: 323, customer_id: "d8bac6df-14c5-43b9-9138-1d3d753a5131", agent_id: "8720f5ee-b93c-470e-b520-131377f47b51", interaction_type: "human", query: "The request was escalated after a duplicate check.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-05-08T11:08:34Z"), channel: "web" }, { id: 324, customer_id: "47a7ef7c-0579-404b-b249-ae6ae56c630f", agent_id: "45f46b4d-2060-4cb3-a20c-0aaa5432534b", interaction_type: "human", query: "No response from the team, so the booking was reviewed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-03-04T14:09:55Z"), channel: "mobile" }, { id: 325, customer_id: "ccb66771-76b6-447c-888b-261eba752b5d", agent_id: "bb5f0182-d125-4e9e-85b2-4bc28ad68815", interaction_type: "chatbot", query: "The booking was rejected following a duplicate review.", satisfaction_rating: 2, escalation: false, created_at: new Date("2022-05-10T17:57:06Z"), channel: "social" }, { id: 326, customer_id: "b5cbe0f1-1457-419e-97d4-28fdc6511063", agent_id: "77808231-88ca-491b-9848-4928a480a1c4", interaction_type: "chatbot", query: "Support reported a standard issue; the shipment was processed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-10-07T19:12:30Z"), channel: "social" }, { id: 327, customer_id: "f7a4732f-654d-43c7-a155-e390c035751e", agent_id: "ef740dc6-8048-4090-87c6-d8942f7b0055", interaction_type: "chatbot", query: "The record was escalated — urgent case, no further action.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-09-21T10:05:29Z"), channel: "web" }, { id: 328, customer_id: "51339fc7-96e5-4b8c-b466-c9361af97972", agent_id: "2599eed4-bc12-456c-a449-7b63bf7cd7c4", interaction_type: "chatbot", query: "An operator reported a repeat issue; the claim was cancelled.", satisfaction_rating: 4, escalation: true, created_at: new Date("2022-01-10T14:13:59Z"), channel: "mobile" }, { id: 329, customer_id: "0e47eb59-2f95-4e40-aeb3-b0179619480f", agent_id: "2acb8c84-1e7c-4ec4-ad60-fe27addfd307", interaction_type: "human", query: "The claim was reopened following a late review.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-08-17T00:02:09Z"), channel: "web" }, { id: 330, customer_id: "0cfd38ff-95c5-499a-ae8c-b3164ba3600f", agent_id: "091393b5-1aa6-4643-90cc-4b6596b9863e", interaction_type: "chatbot", query: "The shipment was completed after a standard check.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-07-10T14:49:10Z"), channel: "mobile" }, { id: 331, customer_id: "cae1f1bb-0dce-41dc-84be-6d7fa7449086", agent_id: "3b532202-9b1f-4ec1-9764-eacf617b295c", interaction_type: "human", query: "The shipment was confirmed after an automatic check.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-11-06T12:39:35Z"), channel: "web" }, { id: 332, customer_id: "34c043b0-45ab-4a8a-b83b-2e09d798d178", agent_id: "f6b18465-0811-4753-a59b-49579e572d25", interaction_type: "chatbot", query: "A duplicate follow-up: the record was completed.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-04-04T12:02:53Z"), channel: "mobile" }, { id: 333, customer_id: "24e521b7-d366-4bdf-8751-01321ddbbc91", agent_id: "5e9720fd-5f43-4e89-b10b-893b4a97849c", interaction_type: "chatbot", query: "Support reported an automatic issue; the record was delayed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-11-25T23:34:17Z"), channel: "mobile" }, { id: 334, customer_id: "4fc27fe2-ec2c-4384-87dc-2015538b6b29", agent_id: "fc7b4ca6-cb89-4011-92ba-e4edc5076e65", interaction_type: "chatbot", query: "No response from the supplier, so the claim was rescheduled.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-12-17T09:12:52Z"), channel: "mobile" }, { id: 335, customer_id: "34e71875-6c98-45fe-9087-38dec97e75f9", agent_id: "fab043dc-ccc2-431e-811a-209f78355f4a", interaction_type: "human", query: "The team confirmed the details and the request was delayed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-08-24T21:49:23Z"), channel: "social" }, { id: 336, customer_id: "1933e0cd-ac46-4a70-b828-5df8a4d46ea6", agent_id: "891e96a2-5c83-4d07-aa1b-b88134786f8d", interaction_type: "chatbot", query: "Flagged as standard. The supplier rejected the claim.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-04-22T17:04:52Z"), channel: "mobile" }, { id: 337, customer_id: "d2a826b5-db9c-4e4b-8715-3fc370f48ee8", agent_id: "41c21cee-6162-4e04-8b9c-94a3c1de189b", interaction_type: "human", query: "The item was updated following an incomplete review.", satisfaction_rating: 2, escalation: false, created_at: new Date("2022-10-16T21:42:31Z"), channel: "mobile" }, { id: 338, customer_id: "d2760d05-3891-4610-9660-f85ef1aac85c", agent_id: "681674e5-804f-4175-ae60-be38fc4efef7", interaction_type: "chatbot", query: "The delivery was replaced following a late review.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-07-15T16:36:29Z"), channel: "web" }, { id: 339, customer_id: "ab2c6d5d-612e-43f1-b2f5-0fcc3e371d55", agent_id: "ff4dedb8-cecc-43fc-a05b-ddf33e0cfa76", interaction_type: "chatbot", query: "The customer reported a late issue; the shipment was rejected.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-12-11T08:12:26Z"), channel: "social" }, { id: 340, customer_id: "948d9ece-5931-41ae-968c-2726b91f882e", agent_id: "0e52cecb-be71-4d67-8ec5-340fa980b7a8", interaction_type: "chatbot", query: "The account owner confirmed the details and the order was refunded.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-11-05T07:12:38Z"), channel: "mobile" }, { id: 341, customer_id: "ad60ce25-ec2f-44a2-bbdf-c72b1db8f3e4", agent_id: "8482b87f-7837-46e9-bb5a-6e4d09aa817f", interaction_type: "chatbot", query: "No response from the courier, so the report was confirmed.", satisfaction_rating: 2, escalation: false, created_at: new Date("2022-08-20T19:10:25Z"), channel: "web" }, { id: 342, customer_id: "776b1f79-2d38-4664-94a5-e8b973b789ff", agent_id: "8e961a20-7bcd-45ba-bc76-da230595f49b", interaction_type: "human", query: "The record was closed following an urgent review.", satisfaction_rating: 2, escalation: true, created_at: new Date("2022-10-14T16:37:08Z"), channel: "web" }, { id: 343, customer_id: "23939c25-9f2e-4edb-8db7-27698aa87540", agent_id: "45af6ecf-98d4-4a47-9e32-00441458969d", interaction_type: "chatbot", query: "The delivery was cancelled following an automatic review.", satisfaction_rating: 1, escalation: false, created_at: new Date("2022-01-16T11:08:52Z"), channel: "social" }, { id: 344, customer_id: "4532357b-754e-49ff-8d19-7dca6e426a34", agent_id: "fc1a46ea-77e0-4a3e-bba3-607f729a857f", interaction_type: "chatbot", query: "No response from the customer, so the payment was refunded.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-01-18T07:15:36Z"), channel: "web" }, { id: 345, customer_id: "80114f90-7284-4933-ba15-e47968072f19", agent_id: "9bdd8c61-6368-4e66-92e5-26fd12f08b65", interaction_type: "human", query: "Flagged as duplicate. The team closed the session.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-03-23T00:09:06Z"), channel: "web" }, { id: 346, customer_id: "fc86adde-b066-41fa-90a4-7d482345922f", agent_id: "8c2c8fa0-de61-495e-b58f-3abe17a95a5a", interaction_type: "chatbot", query: "An unusual refund was processed the same day.", satisfaction_rating: 3, escalation: true, created_at: new Date("2022-06-02T15:06:50Z"), channel: "web" }, { id: 347, customer_id: "9886b05f-b9ab-400e-851a-3f63c4c6fad1", agent_id: "0f8e3d4d-2067-4886-a65e-05d45e247a15", interaction_type: "chatbot", query: "A duplicate payment was rejected the same day.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-09-08T15:44:15Z"), channel: "social" }, { id: 348, customer_id: "03a2c8c4-2105-4195-97df-7cfdf6c877b5", agent_id: "ec847c1c-12c1-48a3-a8f5-05c066c663be", interaction_type: "human", query: "The team reported a duplicate issue; the session was delayed.", satisfaction_rating: 4, escalation: true, created_at: new Date("2022-01-30T17:54:22Z"), channel: "web" }, { id: 349, customer_id: "ce28c69f-03ae-44ae-96bc-644e6c626467", agent_id: "3c512f2e-5a8c-48b0-a783-f1259c61555b", interaction_type: "chatbot", query: "Flagged as urgent. The customer processed the order.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-04-05T22:32:14Z"), channel: "mobile" }, { id: 350, customer_id: "6e57543c-c398-4e73-910e-88b4103b4e1e", agent_id: "8e85c0eb-12d3-4a6d-a032-abb356b1beef", interaction_type: "chatbot", query: "The shipment was processed after a late check.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-10-09T10:49:21Z"), channel: "social" }, { id: 351, customer_id: "f54fdf40-21c1-48fd-865b-b71901b05a3f", agent_id: "d5d1f86a-6b8b-433c-afde-c4d98d5f598d", interaction_type: "human", query: "Flagged as urgent. The account owner completed the delivery.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-06-24T17:32:13Z"), channel: "web" }, { id: 352, customer_id: "64ef9c2d-cf04-4d4d-b0cd-8aa033018ded", agent_id: "555efe67-8c1b-4cc9-940b-20c6fb2f489b", interaction_type: "chatbot", query: "The report was completed after a manual check.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-01-07T16:41:16Z"), channel: "mobile" }, { id: 353, customer_id: "fa7836ce-6231-44e0-8bf7-5d61a1b2e9b3", agent_id: "de61448b-2d38-42ee-963c-dcbb5d00400d", interaction_type: "chatbot", query: "No response from an operator, so the booking was approved.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-04-15T21:39:36Z"), channel: "mobile" }, { id: 354, customer_id: "b7c9b2c9-be83-4c2c-9195-5668e3c73af7", agent_id: "93c25aa6-c8fd-4881-a20c-69979426e857", interaction_type: "chatbot", query: "A routine report was cancelled the same day.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-07-20T20:33:43Z"), channel: "mobile" }, { id: 355, customer_id: "f99d770d-7c1e-4d72-b312-c78325dfbee0", agent_id: "41d87328-bba3-4762-8c54-2f3f8522cbe2", interaction_type: "chatbot", query: "A partial follow-up: the report was escalated.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-12-28T12:14:12Z"), channel: "social" }, { id: 356, customer_id: "18ad4f69-de63-403d-9c21-17f90c9e666f", agent_id: "34ca8f09-221b-4cf3-9765-d0b9e975a003", interaction_type: "chatbot", query: "Flagged as minor. The supplier refunded the shipment.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-08-13T17:20:31Z"), channel: "mobile" }, { id: 357, customer_id: "c29b0372-0e45-4899-88a1-5d081c176c18", agent_id: "1754fb7c-f7e6-41f2-a228-75a7f3614afb", interaction_type: "chatbot", query: "The transfer was rescheduled — unusual case, no further action.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-08-05T20:34:39Z"), channel: "web" }, { id: 358, customer_id: "2a9c5f8f-2b1e-4939-ad0c-dd1288015951", agent_id: null, interaction_type: "human", query: "A duplicate invoice was completed the same day.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-01-07T07:32:51Z"), channel: "web" }, { id: 359, customer_id: "477ad7a5-9dec-43a5-9dc1-5aff24863b87", agent_id: "a70dadd2-52fa-416e-a45e-1f5746912f7a", interaction_type: "human", query: "The document was processed — incomplete case, no further action.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-04-02T22:21:53Z"), channel: "web" }, { id: 360, customer_id: "e57f7a04-4920-48ce-9cf4-f836f2e1e7df", agent_id: "47921599-1c49-4e2e-8a13-27ce468cb958", interaction_type: "chatbot", query: "The report was reopened following a standard review.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-11-30T17:33:14Z"), channel: "mobile" }, { id: 361, customer_id: "872f2985-9344-4aab-91ee-9cc8a68e0827", agent_id: "3a51cab1-4b25-4d54-a381-078304026e3d", interaction_type: "chatbot", query: "The delivery was resolved — unusual case, no further action.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-01-03T20:08:28Z"), channel: "mobile" }, { id: 362, customer_id: "c558c366-3fce-418c-901a-5267cd92eb0d", agent_id: "70255c98-4a28-467c-af54-8502efc53422", interaction_type: "chatbot", query: "The courier confirmed the details and the refund was delayed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-08-04T19:32:11Z"), channel: "web" }, { id: 363, customer_id: "546a4fb1-51e0-47d4-b4d6-d050b45936f4", agent_id: null, interaction_type: "human", query: "The account was reviewed — late case, no further action.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-05-16T15:57:08Z"), channel: "mobile" }, { id: 364, customer_id: "a84929a1-fda3-465b-bdb0-1d178a8d10be", agent_id: "b67f3741-7290-4599-bbf1-931882d881d7", interaction_type: "human", query: "No response from an operator, so the transfer was rescheduled.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-01-06T02:39:26Z"), channel: "mobile" }, { id: 365, customer_id: "0ca03fdf-4d8f-4a05-9bc6-653266d22049", agent_id: "9289de66-10a2-4484-8439-dd7cd47cf3de", interaction_type: "chatbot", query: "Flagged as urgent. The supplier cancelled the item.", satisfaction_rating: 1, escalation: true, created_at: new Date("2023-06-26T18:57:48Z"), channel: "mobile" }, { id: 366, customer_id: "475640d2-a9f1-409e-8f93-bb7282c607b6", agent_id: "cab6a2cf-289b-45f4-b968-cc969b8678e6", interaction_type: "chatbot", query: "The session was rescheduled — manual case, no further action.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-05-16T11:15:32Z"), channel: "mobile" }, { id: 367, customer_id: "83f40f15-592c-49e1-8c4b-1dd6dbf11743", agent_id: null, interaction_type: "chatbot", query: "The session was delayed — minor case, no further action.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-12-19T19:05:19Z"), channel: "mobile" }, { id: 368, customer_id: "92eb1d0a-cc6b-45de-9744-e19971fdf085", agent_id: "447b88e9-52e2-4a79-a4f9-ed99b36b3097", interaction_type: "chatbot", query: "Flagged as incomplete. The customer delayed the record.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-06-12T21:31:06Z"), channel: "mobile" }, { id: 369, customer_id: "7618ca9e-5a0d-4785-bf7e-cbb8208847a7", agent_id: "6dd30a58-1681-432a-a808-ac3cbc41cc05", interaction_type: "chatbot", query: "The document was escalated after a minor check.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-02-14T21:00:10Z"), channel: "web" }, { id: 370, customer_id: "e09d468f-cda5-42a8-89c8-fd9c8a3dfa59", agent_id: "a0ea8f73-68ee-4003-99e6-06794bf599f7", interaction_type: "chatbot", query: "An operator reported a duplicate issue; the refund was completed.", satisfaction_rating: 5, escalation: true, created_at: new Date("2023-12-17T12:39:14Z"), channel: "mobile" }, { id: 371, customer_id: "1a84bc5e-6520-478a-bb70-616927c63384", agent_id: "53dac343-7ade-448a-bc75-3e903bd23771", interaction_type: "chatbot", query: "The team confirmed the details and the account was updated.", satisfaction_rating: 4, escalation: true, created_at: new Date("2022-08-15T17:58:27Z"), channel: "social" }, { id: 372, customer_id: "350e4532-efe0-4acf-9e67-25dbfa2170ca", agent_id: null, interaction_type: "human", query: "Support reported a late issue; the appointment was rescheduled.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-04-03T13:19:38Z"), channel: "mobile" }, { id: 373, customer_id: "ddfa7754-3d36-4237-9b34-7f05b2de7823", agent_id: "749370a2-a419-426d-a01e-e380ed0bd81c", interaction_type: "chatbot", query: "The delivery was completed — unusual case, no further action.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-05-08T22:25:47Z"), channel: "mobile" }, { id: 374, customer_id: "452daa3c-fef4-4fad-8092-39df89f1537c", agent_id: "cd882e30-5a3e-4f8b-86c4-c7db0d8b79b7", interaction_type: "chatbot", query: "The shipment was refunded after a routine check.", satisfaction_rating: 2, escalation: false, created_at: new Date("2022-12-29T17:22:57Z"), channel: "social" }, { id: 375, customer_id: "cd9ed598-ba68-4a2e-b884-7a5d7ca807dc", agent_id: "9c9c330a-45b8-4826-aa87-becdee7bdc6f", interaction_type: "chatbot", query: "An automatic follow-up: the invoice was rescheduled.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-09-13T16:10:34Z"), channel: "mobile" }, { id: 376, customer_id: "98289fd6-c71d-41d1-83d0-ccee300b6b51", agent_id: "a537e55b-932e-4d26-8e07-66f9f1fe1110", interaction_type: "human", query: "The claim was updated — repeat case, no further action.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-09-16T17:48:13Z"), channel: "mobile" }, { id: 377, customer_id: "86619d56-3956-499b-93f8-f71e6078cc4c", agent_id: "50273feb-168a-4b61-9aca-ef8a6aabe183", interaction_type: "human", query: "No response from the courier, so the transfer was delayed.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-10-02T17:28:55Z"), channel: "web" }, { id: 378, customer_id: "ed37014b-504a-4549-8f66-18f615653ae7", agent_id: "2eda16e4-eed9-4285-a6ea-78e6ff9211d3", interaction_type: "chatbot", query: "The supplier confirmed the details and the order was delayed.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-11-27T18:40:24Z"), channel: "web" }, { id: 379, customer_id: "e7d46de8-edce-46f7-9d09-a84f2801250a", agent_id: null, interaction_type: "human", query: "The account owner asked for a change and the session was processed.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-05-28T10:42:29Z"), channel: "social" }, { id: 380, customer_id: "65359780-bb1b-49a6-8a3f-cd8b35143829", agent_id: "31564005-a375-49e3-9e34-2d8e1435c0cc", interaction_type: "human", query: "An unusual follow-up: the item was rejected.", satisfaction_rating: 1, escalation: false, created_at: new Date("2023-02-02T06:26:41Z"), channel: "web" }, { id: 381, customer_id: "e36a934a-a8c1-445f-b7a2-219d4a73d155", agent_id: "6121a898-f14f-452a-aff4-69e06b002ee5", interaction_type: "human", query: "A standard follow-up: the request was resolved.", satisfaction_rating: 1, escalation: false, created_at: new Date("2022-10-09T15:24:33Z"), channel: "mobile" }, { id: 382, customer_id: "7082d0a8-9be8-4d87-97c5-f85914ca7deb", agent_id: "d498e22e-bc95-4899-ac70-0bfc0264f07f", interaction_type: "human", query: "No response from an operator, so the item was closed.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-12-05T18:38:29Z"), channel: "web" }, { id: 383, customer_id: "41d1846e-3b8b-4b1f-959c-6e807a047225", agent_id: "bfcd68b0-cdc4-4175-9da4-9dfdc3d824ea", interaction_type: "chatbot", query: "The reviewer reported an incomplete issue; the invoice was delayed.", satisfaction_rating: 1, escalation: false, created_at: new Date("2022-04-23T18:48:40Z"), channel: "web" }, { id: 384, customer_id: "a76736d1-0ba7-4de9-89a1-933c7ca31628", agent_id: "0dc45d61-6357-491b-9e91-4398734f5feb", interaction_type: "chatbot", query: "An unusual account was cancelled the same day.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-12-07T13:13:03Z"), channel: "web" }, { id: 385, customer_id: "0e7d62b2-bec2-4126-869c-e4b19a035028", agent_id: "478173ef-a090-46b8-8fc7-c390ac0dc320", interaction_type: "human", query: "Flagged as minor. The account owner reopened the item.", satisfaction_rating: 2, escalation: false, created_at: new Date("2022-05-23T19:22:27Z"), channel: "mobile" }, { id: 386, customer_id: "81439045-8464-4488-a597-d41782349355", agent_id: "c7f27f19-2ce3-4ba8-a000-5f914fcfeabc", interaction_type: "chatbot", query: "Flagged as manual. The supplier replaced the document.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-03-12T20:37:36Z"), channel: "mobile" }, { id: 387, customer_id: "e9038948-d1d7-47c1-a355-632b9acec0ba", agent_id: null, interaction_type: "human", query: "Flagged as manual. The account owner approved the account.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-06-09T07:15:10Z"), channel: "web" }, { id: 388, customer_id: "94e18d4b-b6c7-4e57-b94c-eb2a46da22eb", agent_id: "06a2c960-bfc7-49d8-ab56-376e7ff16799", interaction_type: "chatbot", query: "The booking was refunded following a repeat review.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-12-19T19:01:41Z"), channel: "web" }, { id: 389, customer_id: "d9374b8a-ca71-4a5c-86aa-0ab5bf1a98b2", agent_id: null, interaction_type: "human", query: "Flagged as repeat. The team rescheduled the appointment.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-12-24T02:37:43Z"), channel: "mobile" }, { id: 390, customer_id: "d6c4f617-510c-4d33-8225-5e44eb3c3320", agent_id: "1e60480c-7d7d-4605-b097-d48589e7e7f8", interaction_type: "chatbot", query: "The account owner confirmed the details and the shipment was rescheduled.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-01-22T10:17:24Z"), channel: "mobile" }, { id: 391, customer_id: "cf7cad84-ed67-4df2-b582-a2430bba4d6c", agent_id: null, interaction_type: "human", query: "The appointment was completed following an unusual review.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-01-15T18:40:58Z"), channel: "mobile" }, { id: 392, customer_id: "28229592-ae88-49ed-8cab-8fa288df1a8b", agent_id: "a6c53c05-64ed-4fab-bd9e-18f3a5ffa7da", interaction_type: "human", query: "The team asked for a change and the delivery was reopened.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-04-29T22:23:16Z"), channel: "web" }, { id: 393, customer_id: "7e151eec-719b-4804-8480-774b76fbbd07", agent_id: "e451bdfb-ed4a-44bd-83a1-cd327b43dd56", interaction_type: "chatbot", query: "An incomplete claim was refunded the same day.", satisfaction_rating: 2, escalation: false, created_at: new Date("2022-06-02T23:23:12Z"), channel: "web" }, { id: 394, customer_id: "85fb1e95-765d-46e4-9fb3-ae80a60f9306", agent_id: null, interaction_type: "chatbot", query: "The ticket was delayed — partial case, no further action.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-04-05T16:46:51Z"), channel: "web" }, { id: 395, customer_id: "ea84e030-f7ba-4cd4-8b3c-b98e09cbfeec", agent_id: "9c52a6df-ca05-4a38-a5c2-eb26743bdb52", interaction_type: "chatbot", query: "The report was refunded following a routine review.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-08-02T13:47:32Z"), channel: "mobile" }, { id: 396, customer_id: "9d2cc1fa-2aff-4212-9851-595799e1009b", agent_id: "f5030d79-f335-4481-a0f9-3305bcdf11ad", interaction_type: "chatbot", query: "No response from the customer, so the record was rejected.", satisfaction_rating: 4, escalation: true, created_at: new Date("2022-05-24T09:29:02Z"), channel: "mobile" }, { id: 397, customer_id: "f95aeacc-dc4e-4a4f-b534-03aff8d935b2", agent_id: "4b964f69-71b1-42bb-990f-5319ffe66a75", interaction_type: "chatbot", query: "The account owner confirmed the details and the document was escalated.", satisfaction_rating: 5, escalation: true, created_at: new Date("2023-03-11T10:43:44Z"), channel: "web" }, { id: 398, customer_id: "b405e842-c33c-4140-a3f2-88acac6a47a2", agent_id: "c2df1937-eb8b-4ef6-8a57-5f4eb6726d17", interaction_type: "chatbot", query: "The courier confirmed the details and the refund was approved.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-06-29T12:11:57Z"), channel: "mobile" }, { id: 399, customer_id: "7c584e68-c94f-431e-8dde-7d9cda5627af", agent_id: "1a360bc6-2b44-49b8-a303-2e85e07a5e22", interaction_type: "chatbot", query: "The item was confirmed — repeat case, no further action.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-10-12T14:58:36Z"), channel: "web" }, { id: 400, customer_id: "8c98ba20-21ec-4ba6-80de-5ac4d8465b83", agent_id: "f4cca3ad-06de-4099-842e-b28d1a548d8b", interaction_type: "chatbot", query: "No response from the customer, so the claim was confirmed.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-06-27T12:28:47Z"), channel: "web" }, { id: 401, customer_id: "10445fe4-7e44-4f58-8a5a-9082cef849d1", agent_id: "c1625e01-3a81-4058-874f-73467fe669e6", interaction_type: "chatbot", query: "No response from the customer, so the payment was completed.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-01-05T05:19:47Z"), channel: "mobile" }, { id: 402, customer_id: "2225eadf-9a01-4782-ad23-327b9264fb13", agent_id: "3b251f30-9a19-4f44-ac29-08070f894071", interaction_type: "chatbot", query: "The customer reported an unusual issue; the session was replaced.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-02-20T15:09:22Z"), channel: "mobile" }, { id: 403, customer_id: "408c48b8-0665-44d9-b459-bde67bee40e1", agent_id: "3bb14274-3243-4567-8a9f-1e73f2819d7e", interaction_type: "chatbot", query: "Flagged as urgent. An operator cancelled the ticket.", satisfaction_rating: 5, escalation: true, created_at: new Date("2023-03-04T17:36:03Z"), channel: "web" }, { id: 404, customer_id: "2e88fe72-811f-48e0-8fcc-409947946a09", agent_id: "3b7a189c-8018-434a-9541-ea72f482c8ea", interaction_type: "chatbot", query: "An operator asked for a change and the invoice was reviewed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-02-03T21:14:19Z"), channel: "mobile" }, { id: 405, customer_id: "07f05129-8019-458c-a367-3f7acd56621b", agent_id: "9fcecc7a-fa3e-4110-950d-11535ec5317b", interaction_type: "human", query: "The record was rescheduled — duplicate case, no further action.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-07-03T19:21:29Z"), channel: "mobile" }, { id: 406, customer_id: "027c3569-4f15-460e-9554-724603083c4d", agent_id: "33663148-128e-40da-962a-fc8692916e93", interaction_type: "human", query: "A standard report was approved the same day.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-03-07T14:04:53Z"), channel: "mobile" }, { id: 407, customer_id: "7a4f5a92-1a75-403e-8f58-ca4149cc64de", agent_id: "a5d47fe9-c19e-4195-881a-b42f16d88e16", interaction_type: "human", query: "The refund was reviewed — manual case, no further action.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-05-13T12:00:45Z"), channel: "web" }, { id: 408, customer_id: "4d2ee7f6-dd2d-403c-a8eb-6d4783b5c984", agent_id: "c55c4d38-342b-404d-8d9c-0ac3b191dfcf", interaction_type: "chatbot", query: "The account owner asked for a change and the request was rejected.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-01-29T14:47:13Z"), channel: "web" }, { id: 409, customer_id: "17815bd0-ab09-4ee0-85fd-745ea8d627c8", agent_id: "13f4d61f-d941-4fb9-9601-a8f809fd3fba", interaction_type: "chatbot", query: "The team confirmed the details and the delivery was replaced.", satisfaction_rating: 2, escalation: false, created_at: new Date("2022-10-09T20:45:27Z"), channel: "web" }, { id: 410, customer_id: "24f7d213-e422-4d20-86a4-1554fc8a9115", agent_id: null, interaction_type: "human", query: "An operator reported an unusual issue; the order was approved.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-07-18T10:01:53Z"), channel: "mobile" }, { id: 411, customer_id: "184cc68d-3628-4bc6-9965-0afe011a6a3d", agent_id: "1262cad3-b6c1-434b-b253-fc51df4b57ec", interaction_type: "human", query: "No response from the supplier, so the refund was updated.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-12-07T13:15:08Z"), channel: "mobile" }, { id: 412, customer_id: "6a8f0f3b-9f4f-475a-a4fa-dcd10f9a4144", agent_id: "5d8dd4b5-2358-4166-a8fc-259336f8131e", interaction_type: "chatbot", query: "The item was reopened after a late check.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-08-05T18:24:58Z"), channel: "web" }, { id: 413, customer_id: "3164d27c-42ae-4d4b-8a21-e9bf421c5339", agent_id: "41d605e3-ace1-42ee-8e99-90a6bd8912bb", interaction_type: "chatbot", query: "A minor follow-up: the report was rescheduled.", satisfaction_rating: 1, escalation: true, created_at: new Date("2022-11-06T18:28:57Z"), channel: "web" }, { id: 414, customer_id: "b33326b3-9ff7-4236-8bf0-c0f07847507c", agent_id: "c099296e-846a-484d-a474-a361440ff6c3", interaction_type: "chatbot", query: "The appointment was completed after a minor check.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-10-07T17:35:00Z"), channel: "mobile" }, { id: 415, customer_id: "ac6bcf24-b21e-4ab9-ba9d-896db7d525ca", agent_id: "bb1e9e17-e1a1-409a-8e46-d6438b7a8d7e", interaction_type: "human", query: "The account was closed — minor case, no further action.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-01-22T17:30:28Z"), channel: "web" }, { id: 416, customer_id: "47a9ef5d-609b-4cc7-8fce-17ac8ae4b36e", agent_id: "1a2d8ca5-dd78-4293-9a48-d2aa175705fe", interaction_type: "chatbot", query: "No response from an operator, so the claim was reopened.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-01-24T03:43:06Z"), channel: "web" }, { id: 417, customer_id: "43071812-9eed-438e-b247-70fff6218698", agent_id: "2f4614c4-09e8-4479-8bd0-ab1ec553498a", interaction_type: "chatbot", query: "The reviewer confirmed the details and the request was escalated.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-06-11T09:33:59Z"), channel: "mobile" }, { id: 418, customer_id: "aef66647-c29f-4004-aba8-28aa764e4e25", agent_id: "fdb6bacd-a2c0-4ff5-af5a-444002bc5ea3", interaction_type: "chatbot", query: "The record was rejected following an automatic review.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-04-14T17:30:40Z"), channel: "web" }, { id: 419, customer_id: "082302d2-d8ab-4168-af25-41977ea9054c", agent_id: "f285269d-ae13-46e5-a2ef-d69427be9e28", interaction_type: "chatbot", query: "A manual delivery was reviewed the same day.", satisfaction_rating: 5, escalation: true, created_at: new Date("2022-07-02T18:07:53Z"), channel: "mobile" }, { id: 420, customer_id: "1c33c1b3-8261-450c-825b-d26b276f706d", agent_id: "bf11d037-d67c-4c5e-8b9d-5f8a3ff21bfc", interaction_type: "chatbot", query: "An unusual follow-up: the refund was escalated.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-09-23T09:16:48Z"), channel: "web" }, { id: 421, customer_id: "6651368a-2a5b-4fda-a54d-021ee9e59e3e", agent_id: "06489f14-79ca-46bc-b21f-9ddad160d458", interaction_type: "chatbot", query: "The document was resolved after a partial check.", satisfaction_rating: 4, escalation: true, created_at: new Date("2023-12-14T21:25:32Z"), channel: "web" }, { id: 422, customer_id: "adf3bffd-de8d-474d-a9e6-29009c7e2b5a", agent_id: "5f5b2f44-18eb-4901-a02d-ec5e25fbc9be", interaction_type: "chatbot", query: "No response from support, so the report was completed.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-07-16T18:42:44Z"), channel: "mobile" }, { id: 423, customer_id: "6e896867-eeea-48f9-be10-b5e877c91b03", agent_id: "2ff273d0-b2d7-4168-ab02-e04352c5a857", interaction_type: "chatbot", query: "An operator asked for a change and the document was resolved.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-10-02T06:03:44Z"), channel: "web" }, { id: 424, customer_id: "2b9aaaea-51e0-4670-bb05-bc1c1acba219", agent_id: "55bb8fe7-0d44-4126-9376-db18842ddd18", interaction_type: "chatbot", query: "A partial follow-up: the invoice was cancelled.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-03-04T07:14:11Z"), channel: "mobile" }, { id: 425, customer_id: "0c94ac60-3646-45ad-915b-03859d51c9ac", agent_id: "aafeaaea-d732-45c7-b265-a8363590d965", interaction_type: "human", query: "The supplier asked for a change and the transfer was reviewed.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-11-22T20:11:31Z"), channel: "mobile" }, { id: 426, customer_id: "d3aa34d3-66e9-4ff9-af16-691ae053af97", agent_id: "8d2832d8-fec5-45e0-8cc5-412fc3fc3922", interaction_type: "human", query: "The team confirmed the details and the report was reopened.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-04-15T23:05:17Z"), channel: "web" }, { id: 427, customer_id: "1336ff71-deed-406b-a549-277670a0813c", agent_id: "fbdac5d7-d701-4817-9f9b-f2f31c11accf", interaction_type: "chatbot", query: "Flagged as automatic. Support approved the account.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-07-03T00:03:05Z"), channel: "mobile" }, { id: 428, customer_id: "e22fe60d-f1ff-4737-a708-101de7d215c2", agent_id: "7756cd73-fe30-469f-bc0a-1f3657e85d6d", interaction_type: "human", query: "The invoice was confirmed following a duplicate review.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-07-24T12:57:53Z"), channel: "social" }, { id: 429, customer_id: "24d7d3dd-f616-4000-a7fb-8a2fe3091f6e", agent_id: "f4216964-f27f-4c54-9e62-ed0b4e6a979f", interaction_type: "chatbot", query: "The invoice was approved after a standard check.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-09-20T09:37:33Z"), channel: "web" }, { id: 430, customer_id: "4378639f-b745-42f7-ac7e-360c1a044791", agent_id: "e2e17982-4a85-4b84-82a4-734b358d2cac", interaction_type: "chatbot", query: "No response from the reviewer, so the payment was replaced.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-12-21T06:02:56Z"), channel: "mobile" }, { id: 431, customer_id: "990c6961-d91d-4486-adce-d0eadf9d7e1f", agent_id: "e51fdfac-1e4c-42b8-8b1b-f2b773496657", interaction_type: "chatbot", query: "The claim was cancelled — automatic case, no further action.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-11-30T09:34:39Z"), channel: "mobile" }, { id: 432, customer_id: "8e71d794-9070-49ea-9f9a-781316385b0b", agent_id: "9684a1ff-6834-491a-a425-036c8d73f137", interaction_type: "chatbot", query: "A manual follow-up: the account was resolved.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-10-17T17:57:09Z"), channel: "mobile" }, { id: 433, customer_id: "1b678823-511e-460e-837d-3e519c7fdb46", agent_id: null, interaction_type: "human", query: "The document was refunded following an incomplete review.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-01-21T16:44:46Z"), channel: "web" }, { id: 434, customer_id: "c224a082-bafb-45c5-a62e-4a79852e5140", agent_id: "abde7c58-8cc9-40cf-ac52-d4e2b360c1e6", interaction_type: "human", query: "The reviewer confirmed the details and the session was approved.", satisfaction_rating: 2, escalation: false, created_at: new Date("2022-12-28T13:30:38Z"), channel: "web" }, { id: 435, customer_id: "7703f79d-3de3-4a3d-9a3c-d924febfb8a6", agent_id: "1dc039e5-9a65-4587-900e-3c7bf4acce85", interaction_type: "chatbot", query: "The appointment was cancelled after a repeat check.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-04-14T17:24:24Z"), channel: "web" }, { id: 436, customer_id: "8c523372-2992-48d3-b253-b99b5a956c0e", agent_id: "f3421849-1ffc-4b3a-9e86-ba3b2c9193c1", interaction_type: "chatbot", query: "The report was processed after a standard check.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-11-11T18:16:26Z"), channel: "web" }, { id: 437, customer_id: "ba6ce1de-ea07-4b9b-acf1-8532ba751a68", agent_id: "e67ffef2-59e4-4294-ad32-cb4bd6391e47", interaction_type: "chatbot", query: "Flagged as duplicate. The courier refunded the record.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-08-04T12:49:57Z"), channel: "mobile" }, { id: 438, customer_id: "defca1f7-ae2c-4209-9c3b-edae5ee32cad", agent_id: "cc565721-d153-4506-be15-bd8ef6f97e0e", interaction_type: "human", query: "A duplicate follow-up: the record was refunded.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-11-15T19:52:59Z"), channel: "mobile" }, { id: 439, customer_id: "fa3788fe-a025-4769-8c11-e3be8ea671cf", agent_id: "74e739e3-cbd6-4e86-b56e-8c6f738925eb", interaction_type: "human", query: "A standard request was processed the same day.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-11-28T09:39:48Z"), channel: "mobile" }, { id: 440, customer_id: "dd55ec07-0734-4f61-ba79-d220221bb54a", agent_id: "8dbb48a9-6624-4900-b7f9-64a1a7fc94bb", interaction_type: "chatbot", query: "Flagged as manual. Support reopened the report.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-12-02T08:02:46Z"), channel: "web" }, { id: 441, customer_id: "2bbbd1f9-3c6e-4ec0-9c63-f2f7ecf3a487", agent_id: "20859568-10ea-40ef-a15d-3fb80c29301b", interaction_type: "chatbot", query: "The delivery was closed following a minor review.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-01-06T19:26:09Z"), channel: "web" }, { id: 442, customer_id: "fc2e3913-868a-4269-b3cf-2c1824a2b778", agent_id: "f689c9f4-a971-493a-b42f-c244dc107a1b", interaction_type: "human", query: "The account owner asked for a change and the item was rejected.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-08-09T20:01:25Z"), channel: "social" }, { id: 443, customer_id: "0bfd8cd0-f25f-4599-8f90-f5ed5eab1887", agent_id: "10da0879-baac-415e-bed9-14d27304a28a", interaction_type: "chatbot", query: "An urgent transfer was closed the same day.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-09-25T15:15:31Z"), channel: "web" }, { id: 444, customer_id: "356b18b0-f365-4d70-9f34-915b956e275d", agent_id: null, interaction_type: "human", query: "A manual appointment was resolved the same day.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-12-07T07:40:38Z"), channel: "social" }, { id: 445, customer_id: "adb6874f-1686-47c6-859c-e3395dea7bc9", agent_id: null, interaction_type: "chatbot", query: "The supplier asked for a change and the order was updated.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-05-17T11:05:37Z"), channel: "web" }, { id: 446, customer_id: "06a39cd7-2dc9-475d-a0ff-2a96496d14ee", agent_id: "d107abe5-faa1-498f-b66f-e6de635544dd", interaction_type: "chatbot", query: "The customer reported a duplicate issue; the claim was reviewed.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-07-30T16:30:42Z"), channel: "mobile" }, { id: 447, customer_id: "a6e8a502-c662-4eae-ba0c-524d8e398a0d", agent_id: "7709b996-03aa-413b-bcc1-d51adc9da33d", interaction_type: "chatbot", query: "A late follow-up: the delivery was reviewed.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-06-12T21:29:52Z"), channel: "mobile" }, { id: 448, customer_id: "e7f11ea4-c5b5-46aa-8767-467b95e88191", agent_id: "3757929d-3cb7-4e53-bcf8-9ea865d926db", interaction_type: "human", query: "Support asked for a change and the booking was escalated.", satisfaction_rating: 2, escalation: false, created_at: new Date("2022-05-28T21:05:30Z"), channel: "web" }, { id: 449, customer_id: "2bbe7636-9cae-4745-98f1-2cad41e3cc10", agent_id: "128c2c2d-579e-42e2-9696-2b2fd1da2335", interaction_type: "chatbot", query: "The supplier reported an automatic issue; the refund was updated.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-11-01T16:09:32Z"), channel: "web" }, { id: 450, customer_id: "8fa5cc23-adf7-4f43-a728-79c64d5e5ab6", agent_id: "2806bb40-feea-476a-9627-ce334d24bf35", interaction_type: "chatbot", query: "The record was reopened — manual case, no further action.", satisfaction_rating: 2, escalation: false, created_at: new Date("2022-09-14T19:25:07Z"), channel: "web" }, { id: 451, customer_id: "d8e9d676-5e3c-4d9d-aed7-b2933e8e31cd", agent_id: "96e223ce-b9b7-4b5a-97ba-0322b9e36fc7", interaction_type: "human", query: "No response from support, so the booking was completed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-09-11T19:19:21Z"), channel: "web" }, { id: 452, customer_id: "5b6aedfe-b882-4cdf-97b2-e986c782bffe", agent_id: "c0f58347-1732-482d-a122-3fa0a2640335", interaction_type: "chatbot", query: "Support asked for a change and the booking was rescheduled.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-07-07T19:10:35Z"), channel: "web" }, { id: 453, customer_id: "555f33ba-d1eb-47d4-b665-40c621baf304", agent_id: "1a26326d-1898-4520-9d0d-a0900f6a9011", interaction_type: "human", query: "No response from the team, so the account was cancelled.", satisfaction_rating: 1, escalation: true, created_at: new Date("2023-05-03T16:06:19Z"), channel: "web" }, { id: 454, customer_id: "41026063-c55b-49c4-8fc3-17215ea35c4e", agent_id: "7b462735-3f3d-4e57-a75e-727168eaebda", interaction_type: "chatbot", query: "The transfer was closed — incomplete case, no further action.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-06-19T21:34:18Z"), channel: "web" }, { id: 455, customer_id: "16787e5d-a0a0-4b0e-b3d7-8377d67409a6", agent_id: "fc181da3-26a7-4389-ad75-919c9dda3d53", interaction_type: "chatbot", query: "The account was resolved — urgent case, no further action.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-02-07T10:47:43Z"), channel: "mobile" }, { id: 456, customer_id: "19a8ad52-4cee-4e30-acec-7f04edc2eb74", agent_id: "85799a72-2461-421c-a460-daf1d006de6b", interaction_type: "human", query: "The order was approved after a partial check.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-08-13T19:23:09Z"), channel: "web" }, { id: 457, customer_id: "e0061bd4-50e4-4e3b-8358-7dc90d248b14", agent_id: "fa0db6b1-879b-46dd-931a-60eabce6accb", interaction_type: "chatbot", query: "The appointment was replaced following an urgent review.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-01-08T23:16:18Z"), channel: "web" }, { id: 458, customer_id: "143f31d7-dc45-4add-9448-b3aa10b2ea49", agent_id: "013377f1-e121-4011-a4fa-8e849f9b98c1", interaction_type: "chatbot", query: "An unusual invoice was updated the same day.", satisfaction_rating: 5, escalation: true, created_at: new Date("2022-10-04T18:49:12Z"), channel: "social" }, { id: 459, customer_id: "943b9849-9a20-4c0f-b091-97edb7112228", agent_id: "f15f6152-d62d-40ec-b976-c5c43d492638", interaction_type: "chatbot", query: "The team confirmed the details and the refund was approved.", satisfaction_rating: 1, escalation: false, created_at: new Date("2023-10-02T14:51:09Z"), channel: "mobile" }, { id: 460, customer_id: "ffe5f39f-e712-4870-9e4a-8c935acfea9c", agent_id: "5a161aa3-e819-4917-94f6-fb73b2b50bf8", interaction_type: "human", query: "The reviewer asked for a change and the report was replaced.", satisfaction_rating: 5, escalation: true, created_at: new Date("2023-03-28T20:46:21Z"), channel: "web" }, { id: 461, customer_id: "43b3d6c5-cd4e-4289-a3c9-31096d5a6eb7", agent_id: "86f9696b-56f8-41dc-83c3-26a4b17c77e7", interaction_type: "chatbot", query: "Flagged as routine. The team updated the record.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-06-20T19:06:43Z"), channel: "social" }, { id: 462, customer_id: "e024fa38-1efe-4317-afc0-7953b096b631", agent_id: "04ad4831-58e8-4ee1-b8dc-dc940e53485b", interaction_type: "human", query: "The order was completed after a minor check.", satisfaction_rating: 5, escalation: true, created_at: new Date("2023-07-07T17:10:27Z"), channel: "web" }, { id: 463, customer_id: "1089c1af-e235-4e73-bd1e-961fdf03fecf", agent_id: "044e4af3-11dc-4ee1-9907-41e91a3132d9", interaction_type: "chatbot", query: "The account owner asked for a change and the shipment was rescheduled.", satisfaction_rating: 4, escalation: true, created_at: new Date("2023-03-10T14:50:42Z"), channel: "web" }, { id: 464, customer_id: "afb31a76-89ad-414a-b274-e3ebbbf74d76", agent_id: "49897f0f-a83b-4f82-a44e-ed093adca541", interaction_type: "chatbot", query: "An operator confirmed the details and the record was cancelled.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-03-14T10:17:17Z"), channel: "web" }, { id: 465, customer_id: "9323ba75-14c8-477f-86a4-3a323a9304f9", agent_id: "f9e56589-c0e4-469e-8a7c-0040aea0941a", interaction_type: "human", query: "No response from the account owner, so the delivery was confirmed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-07-13T10:09:30Z"), channel: "social" }, { id: 466, customer_id: "882515cf-8214-4613-9bfe-0a0bb3ef4f25", agent_id: "2bd72df0-c900-4cab-a958-55237b41291d", interaction_type: "chatbot", query: "The reviewer confirmed the details and the item was reopened.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-11-16T20:35:23Z"), channel: "web" }, { id: 467, customer_id: "ed289561-e463-4f43-bf4b-2a0e1c5439bd", agent_id: "f85f5d69-acc2-4572-9ddc-ba7ea500297c", interaction_type: "chatbot", query: "The reviewer asked for a change and the transfer was closed.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-04-24T15:35:34Z"), channel: "web" }, { id: 468, customer_id: "c2b5d9a1-d68a-4f2b-a5cf-5f1a94ea6215", agent_id: "50e25e17-7929-449d-a7b1-1c28b7e03755", interaction_type: "human", query: "The report was delayed following a duplicate review.", satisfaction_rating: 2, escalation: false, created_at: new Date("2023-11-28T12:35:55Z"), channel: "mobile" }, { id: 469, customer_id: "d3985f18-eb17-4d17-b695-dbf12f6ba577", agent_id: "30c6dd17-55b2-4e2a-8c4c-87f46592c43f", interaction_type: "chatbot", query: "The invoice was updated — late case, no further action.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-11-06T22:04:52Z"), channel: "mobile" }, { id: 470, customer_id: "7704335d-3e27-4f4c-b42e-1e8ba258ad48", agent_id: "fadc03f9-1c42-478d-bf34-2f620fb5f4d2", interaction_type: "chatbot", query: "Flagged as repeat. The reviewer reviewed the ticket.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-08-27T14:48:08Z"), channel: "web" }, { id: 471, customer_id: "e85c13e3-b88d-47a2-acbc-74f67f9b0f69", agent_id: "2cadba6e-b437-4e4a-bd8c-da248005139b", interaction_type: "chatbot", query: "Flagged as manual. The account owner approved the payment.", satisfaction_rating: 3, escalation: true, created_at: new Date("2023-08-02T23:45:48Z"), channel: "mobile" }, { id: 472, customer_id: "9cd9d319-227f-40cf-864f-051073c4c04f", agent_id: "f54c0fb0-9954-4eb0-b8b1-f38202c904cf", interaction_type: "human", query: "The appointment was processed after a manual check.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-03-18T00:58:07Z"), channel: "web" }, { id: 473, customer_id: "0dcbb7ad-8fa9-4c3a-8f89-18a58bbfa3f0", agent_id: "d10ecddb-9597-4f80-a509-a283ecb951a6", interaction_type: "chatbot", query: "An operator reported a manual issue; the report was processed.", satisfaction_rating: 5, escalation: true, created_at: new Date("2023-05-28T14:22:57Z"), channel: "mobile" }, { id: 474, customer_id: "66f2dcbe-a983-4b85-96a2-f2e17069bf72", agent_id: null, interaction_type: "chatbot", query: "The booking was completed following a minor review.", satisfaction_rating: 4, escalation: true, created_at: new Date("2022-10-04T16:55:20Z"), channel: "web" }, { id: 475, customer_id: "72da2eac-79ff-4f8f-b4d1-fdbcd586b2f4", agent_id: "02423b6a-b1e3-47ea-b5c4-c528068fee2e", interaction_type: "chatbot", query: "The team asked for a change and the booking was rescheduled.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-07-25T17:31:32Z"), channel: "web" }, { id: 476, customer_id: "eb218ee2-e6da-481c-aff0-4b48de761d88", agent_id: "f4783458-dd37-4764-8287-92e5ce802e7c", interaction_type: "chatbot", query: "Flagged as urgent. The team processed the document.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-06-16T17:06:55Z"), channel: "web" }, { id: 477, customer_id: "235daf0a-241f-4811-9cd4-0fca41395b7b", agent_id: "112a78f6-2f5e-4479-b89d-78eb84fef6f7", interaction_type: "human", query: "The team asked for a change and the claim was cancelled.", satisfaction_rating: 5, escalation: true, created_at: new Date("2023-03-09T19:14:04Z"), channel: "social" }, { id: 478, customer_id: "cb14a63c-ccf8-4a43-9018-37688a4a006b", agent_id: "67e01e2f-670d-438e-8512-43fac4edd804", interaction_type: "human", query: "The account owner asked for a change and the invoice was completed.", satisfaction_rating: 4, escalation: false, created_at: new Date("2023-10-08T18:20:29Z"), channel: "mobile" }, { id: 479, customer_id: "b84a2860-381c-4906-b594-756cd75d398f", agent_id: "572bdfc9-9659-4947-8efe-839b85f69b1f", interaction_type: "human", query: "Flagged as partial. The account owner escalated the record.", satisfaction_rating: 1, escalation: false, created_at: new Date("2023-02-23T01:20:48Z"), channel: "mobile" }, { id: 480, customer_id: "d1f393d9-7c03-47ff-8e46-86b24ee34228", agent_id: null, interaction_type: "chatbot", query: "An unusual refund was resolved the same day.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-10-21T19:42:44Z"), channel: "web" }, { id: 481, customer_id: "a1b917c7-57dd-44df-a8ed-cf17e9b24ab3", agent_id: "444f4976-02d3-4b93-8cd7-633a949a0696", interaction_type: "chatbot", query: "A late record was refunded the same day.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-11-13T00:58:13Z"), channel: "mobile" }, { id: 482, customer_id: "6b1da104-a740-4b0d-8d27-ace8a02c2bc0", agent_id: "99023de3-d91f-481f-8483-a66a716894ee", interaction_type: "chatbot", query: "A minor claim was reviewed the same day.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-06-13T20:23:23Z"), channel: "mobile" }, { id: 483, customer_id: "b68b5cbf-64e2-41f9-98a3-e139fdd30f89", agent_id: "92a6a5da-f625-468f-8d20-b044732cfae5", interaction_type: "chatbot", query: "The order was delayed following an urgent review.", satisfaction_rating: 1, escalation: false, created_at: new Date("2023-11-12T17:35:44Z"), channel: "web" }, { id: 484, customer_id: "8545c66d-7e48-4fa8-ad22-5576d91346b9", agent_id: "8999b85e-53b1-41cd-940a-ef3ac9680669", interaction_type: "human", query: "The account was rescheduled — late case, no further action.", satisfaction_rating: 5, escalation: false, created_at: new Date("2022-12-17T19:06:39Z"), channel: "social" }, { id: 485, customer_id: "17955e6a-077b-44b3-bfa4-3d1ae6eaa3f8", agent_id: "c8509eeb-ff85-472a-b7a0-073427a7b37f", interaction_type: "chatbot", query: "The session was cancelled after an urgent check.", satisfaction_rating: 5, escalation: true, created_at: new Date("2022-09-07T13:40:24Z"), channel: "web" }, { id: 486, customer_id: "0b564f77-4827-4f1b-9c5e-fd13bca6823a", agent_id: "e412eaf4-5e19-4a43-8cc7-087acdf7ed71", interaction_type: "chatbot", query: "The account owner reported a repeat issue; the payment was reviewed.", satisfaction_rating: 5, escalation: true, created_at: new Date("2023-08-19T11:51:42Z"), channel: "social" }, { id: 487, customer_id: "07f1e690-fc15-4fc1-b5c4-c5f4db92648e", agent_id: "3970435b-1e6f-4039-8a71-6b0fd22e42d2", interaction_type: "human", query: "The booking was rescheduled — minor case, no further action.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-09-05T12:27:45Z"), channel: "web" }, { id: 488, customer_id: "05f0ea2e-d514-4d85-af3b-50e707777998", agent_id: "ee009105-194e-477b-ad3f-558c8ceafd02", interaction_type: "human", query: "A minor account was confirmed the same day.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-12-08T12:50:45Z"), channel: "web" }, { id: 489, customer_id: "731df804-1c14-4fd1-a582-910a5c9e91d9", agent_id: "326cea50-ddc1-469a-89c4-26ee2ccaad9e", interaction_type: "human", query: "No response from the customer, so the item was processed.", satisfaction_rating: 3, escalation: false, created_at: new Date("2022-12-27T15:52:46Z"), channel: "mobile" }, { id: 490, customer_id: "5ca0c7e9-5328-48d4-9137-ef8b8bc501c1", agent_id: null, interaction_type: "chatbot", query: "An urgent follow-up: the account was reviewed.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-01-09T17:34:07Z"), channel: "mobile" }, { id: 491, customer_id: "f0673c47-1541-417c-8970-aa6854f7d359", agent_id: "564fc177-b7ee-4e50-b7a1-5594ac876095", interaction_type: "chatbot", query: "Flagged as duplicate. The courier completed the payment.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-06-25T23:28:51Z"), channel: "mobile" }, { id: 492, customer_id: "38115f2d-2e40-4827-aafa-82fa96d8a736", agent_id: "f7cd8f82-3355-45dc-bdb0-a1388c7121fc", interaction_type: "chatbot", query: "An operator asked for a change and the report was completed.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-09-25T09:48:25Z"), channel: "mobile" }, { id: 493, customer_id: "b1a541e7-cb09-404d-8243-c331716bbe48", agent_id: "dce6d586-252b-47df-99a0-66b56aedee52", interaction_type: "chatbot", query: "No response from support, so the shipment was processed.", satisfaction_rating: 5, escalation: true, created_at: new Date("2022-03-30T09:42:40Z"), channel: "mobile" }, { id: 494, customer_id: "12497f7d-acf8-49f1-8750-d97d8b563995", agent_id: "f2b6e490-9948-41ba-a29c-451e74d56bea", interaction_type: "chatbot", query: "A late follow-up: the account was confirmed.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-06-13T10:23:40Z"), channel: "mobile" }, { id: 495, customer_id: "8c730db2-5289-419c-b923-b30ffdc78434", agent_id: "6e46245c-6137-4ff1-a94a-ba73216a588c", interaction_type: "human", query: "Flagged as manual. The reviewer reviewed the item.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-11-08T10:00:16Z"), channel: "web" }, { id: 496, customer_id: "afa3d22c-6bc5-46b4-9132-ec1daf7e29a8", agent_id: "3c5c9ce2-8840-4b89-9fb0-1796930302b6", interaction_type: "human", query: "No response from the reviewer, so the session was delayed.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-04-29T17:06:06Z"), channel: "web" }, { id: 497, customer_id: "fd67a4a0-c74b-4386-9dc4-e3e556f3ec35", agent_id: "e76ca2c8-33b4-4b58-ad64-39c9f8e8baee", interaction_type: "chatbot", query: "A partial follow-up: the report was closed.", satisfaction_rating: 3, escalation: true, created_at: new Date("2022-05-16T06:48:10Z"), channel: "mobile" }, { id: 498, customer_id: "d95c990f-523e-4183-a951-cb0d17d31eb7", agent_id: "3dea2102-02ae-4419-932d-3fb1422e5336", interaction_type: "human", query: "No response from the courier, so the ticket was confirmed.", satisfaction_rating: 3, escalation: false, created_at: new Date("2023-04-13T19:53:53Z"), channel: "mobile" }, { id: 499, customer_id: "0afdb65f-6a6e-4513-8941-f041cf34c049", agent_id: "6d29aa0a-0516-4623-8ed3-e7f158a4bbaa", interaction_type: "chatbot", query: "The record was replaced following an unusual review.", satisfaction_rating: 5, escalation: false, created_at: new Date("2023-06-18T18:43:50Z"), channel: "mobile" }, { id: 500, customer_id: "cbb4401b-904b-4279-a580-6c91ed7c222a", agent_id: "8853d67d-7d9a-4933-b5a2-044d58bf4a11", interaction_type: "chatbot", query: "Support asked for a change and the delivery was cancelled.", satisfaction_rating: 4, escalation: false, created_at: new Date("2022-07-03T19:13:05Z"), channel: "mobile" }, ], }); } main() .then(() => prisma.$disconnect()) .catch(async error => { console.error(error); await prisma.$disconnect(); process.exit(1); });