{
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      "created_at": "2023-09-19 22:00:39",
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      "channel": "web"
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      "interaction_type": "human",
      "query": "Flagged as manual. The reviewer approved the delivery.",
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      "channel": "mobile"
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    {
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      "interaction_type": "human",
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      "created_at": "2023-05-25 13:05:53",
      "channel": "web"
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      "channel": "mobile"
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    {
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      "channel": "web"
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      "query": "The transfer was updated after an unusual check.",
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      "created_at": "2023-11-11 15:55:41",
      "channel": "web"
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      "channel": "web"
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      "channel": "web"
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      "created_at": "2023-05-10 12:44:52",
      "channel": "social"
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    {
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      "created_at": "2023-04-06 18:45:40",
      "channel": "web"
    },
    {
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      "query": "The payment was processed — repeat case, no further action.",
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      "escalation": false,
      "created_at": "2022-06-20 17:17:59",
      "channel": "web"
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      "created_at": "2022-11-02 08:37:40",
      "channel": "web"
    },
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      "customer_id": "4f291442-e411-4939-a13e-136e3639ae2c",
      "agent_id": null,
      "interaction_type": "human",
      "query": "The customer asked for a change and the payment was escalated.",
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      "escalation": false,
      "created_at": "2023-04-01 20:33:32",
      "channel": "web"
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    {
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      "escalation": false,
      "created_at": "2023-10-06 13:37:21",
      "channel": "mobile"
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      "interaction_type": "chatbot",
      "query": "An automatic document was approved the same day.",
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      "escalation": true,
      "created_at": "2022-11-12 21:40:33",
      "channel": "mobile"
    },
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      "interaction_type": "chatbot",
      "query": "The supplier confirmed the details and the delivery was updated.",
      "satisfaction_rating": 5,
      "escalation": false,
      "created_at": "2022-01-03 14:01:50",
      "channel": "web"
    },
    {
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      "customer_id": "9e923916-017a-45bc-8b87-d5142516ad35",
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      "interaction_type": "chatbot",
      "query": "The team asked for a change and the document was processed.",
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      "escalation": false,
      "created_at": "2022-11-10 12:08:16",
      "channel": "web"
    },
    {
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      "customer_id": "a27841b4-7e62-4bc3-951b-a84c07cb8741",
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      "interaction_type": "chatbot",
      "query": "The account was rescheduled after a standard check.",
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      "created_at": "2022-04-18 21:36:08",
      "channel": "web"
    },
    {
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      "interaction_type": "chatbot",
      "query": "The refund was confirmed following a standard review.",
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      "escalation": false,
      "created_at": "2023-03-15 20:27:47",
      "channel": "web"
    },
    {
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      "agent_id": "151cdc04-3f72-437a-8cb3-02987d4dae78",
      "interaction_type": "chatbot",
      "query": "A partial follow-up: the appointment was reopened.",
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      "created_at": "2023-10-04 17:48:22",
      "channel": "social"
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    {
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      "escalation": true,
      "created_at": "2022-06-12 16:45:51",
      "channel": "web"
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      "interaction_type": "chatbot",
      "query": "The shipment was closed following a minor review.",
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      "escalation": false,
      "created_at": "2022-06-23 18:43:56",
      "channel": "web"
    },
    {
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      "agent_id": "410f75ea-837c-409d-a60c-9bb6e337aa9f",
      "interaction_type": "chatbot",
      "query": "No response from an operator, so the delivery was cancelled.",
      "satisfaction_rating": 2,
      "escalation": false,
      "created_at": "2022-05-04 08:27:46",
      "channel": "mobile"
    },
    {
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      "customer_id": "14725db3-3a78-4629-87ee-21518bd6abfd",
      "agent_id": "2f9ea2f1-d8f9-4038-8154-c6c8cbb754b2",
      "interaction_type": "chatbot",
      "query": "The courier asked for a change and the booking was refunded.",
      "satisfaction_rating": 4,
      "escalation": false,
      "created_at": "2023-11-02 13:31:11",
      "channel": "mobile"
    },
    {
      "id": 42,
      "customer_id": "1c5cc935-ee2f-44f2-a79a-0235148519dc",
      "agent_id": "03e489d4-f107-40bf-8675-a15db51f175a",
      "interaction_type": "chatbot",
      "query": "An incomplete follow-up: the record was confirmed.",
      "satisfaction_rating": 2,
      "escalation": true,
      "created_at": "2023-09-16 16:22:41",
      "channel": "web"
    },
    {
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      "customer_id": "05addadd-551a-4a08-b85a-21b402cdc294",
      "agent_id": "ec1aed2f-49b9-45b6-bc53-ffb04ff581a4",
      "interaction_type": "human",
      "query": "Flagged as repeat. An operator escalated the order.",
      "satisfaction_rating": 5,
      "escalation": false,
      "created_at": "2023-05-16 12:20:09",
      "channel": "web"
    },
    {
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      "customer_id": "ed7b7c32-d1fe-4af8-84fd-8b7af4e46676",
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      "interaction_type": "chatbot",
      "query": "The report was refunded — automatic case, no further action.",
      "satisfaction_rating": 3,
      "escalation": false,
      "created_at": "2023-08-25 17:52:53",
      "channel": "web"
    },
    {
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      "agent_id": "97867502-a7e5-42a5-a258-69f866966bce",
      "interaction_type": "human",
      "query": "Flagged as incomplete. The team processed the invoice.",
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      "escalation": false,
      "created_at": "2023-03-10 19:51:58",
      "channel": "mobile"
    },
    {
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      "interaction_type": "chatbot",
      "query": "The claim was processed — urgent case, no further action.",
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      "escalation": false,
      "created_at": "2022-04-15 12:34:06",
      "channel": "mobile"
    },
    {
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      "customer_id": "1488c74e-606d-4007-bf6f-2c924aaa0d85",
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      "interaction_type": "human",
      "query": "The courier asked for a change and the invoice was completed.",
      "satisfaction_rating": 4,
      "escalation": false,
      "created_at": "2023-06-21 15:24:27",
      "channel": "web"
    },
    {
      "id": 48,
      "customer_id": "98bcab55-7f16-43f2-b5cd-9bf806437897",
      "agent_id": "c2c02243-c872-4fa9-907b-f6d5e82ff227",
      "interaction_type": "chatbot",
      "query": "The courier asked for a change and the transfer was resolved.",
      "satisfaction_rating": 2,
      "escalation": false,
      "created_at": "2022-12-17 14:30:28",
      "channel": "mobile"
    },
    {
      "id": 49,
      "customer_id": "e9fafc90-5dc1-4180-ac5e-7ed383fab468",
      "agent_id": "baf43b2f-2c57-439a-a04e-edad5d14b12e",
      "interaction_type": "chatbot",
      "query": "The customer asked for a change and the refund was replaced.",
      "satisfaction_rating": 3,
      "escalation": false,
      "created_at": "2022-01-19 17:37:52",
      "channel": "web"
    },
    {
      "id": 50,
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      "interaction_type": "human",
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      "created_at": "2022-07-11 17:57:19",
      "channel": "web"
    },
    {
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      "customer_id": "672a171f-f142-4242-92c0-5569fe933c6a",
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      "query": "The session was rejected after a standard check.",
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      "escalation": false,
      "created_at": "2023-02-15 06:15:59",
      "channel": "mobile"
    },
    {
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      "interaction_type": "human",
      "query": "No response from support, so the shipment was escalated.",
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      "created_at": "2023-07-07 05:16:11",
      "channel": "mobile"
    },
    {
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      "interaction_type": "human",
      "query": "The team confirmed the details and the record was rescheduled.",
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      "escalation": false,
      "created_at": "2023-06-26 15:42:51",
      "channel": "web"
    },
    {
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      "interaction_type": "human",
      "query": "No response from the courier, so the shipment was escalated.",
      "satisfaction_rating": 5,
      "escalation": true,
      "created_at": "2023-10-30 18:13:23",
      "channel": "web"
    },
    {
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      "interaction_type": "chatbot",
      "query": "An operator reported a standard issue; the report was reopened.",
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      "channel": "mobile"
    },
    {
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      "escalation": false,
      "created_at": "2022-10-18 07:21:22",
      "channel": "web"
    },
    {
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      "created_at": "2022-12-16 15:58:12",
      "channel": "mobile"
    },
    {
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      "interaction_type": "chatbot",
      "query": "Flagged as unusual. Support reopened the claim.",
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      "escalation": true,
      "created_at": "2022-04-15 17:45:02",
      "channel": "mobile"
    },
    {
      "id": 109,
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      "channel": "mobile"
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    {
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      "created_at": "2022-02-26 13:46:36",
      "channel": "web"
    },
    {
      "id": 111,
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      "escalation": true,
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      "channel": "web"
    },
    {
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      "interaction_type": "chatbot",
      "query": "An automatic account was updated the same day.",
      "satisfaction_rating": 5,
      "escalation": true,
      "created_at": "2022-12-02 17:40:08",
      "channel": "mobile"
    },
    {
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      "channel": "web"
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    {
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      "channel": "mobile"
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    {
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      "created_at": "2022-06-24 12:09:55",
      "channel": "web"
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    {
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      "channel": "web"
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    {
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      "channel": "mobile"
    },
    {
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      "created_at": "2022-05-17 07:07:32",
      "channel": "web"
    },
    {
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      "channel": "web"
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    {
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      "channel": "web"
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    {
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      "channel": "social"
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    {
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      "channel": "social"
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    {
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      "channel": "mobile"
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    {
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      "created_at": "2023-01-15 14:45:26",
      "channel": "web"
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    {
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      "channel": "social"
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    {
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      "channel": "web"
    },
    {
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      "channel": "web"
    },
    {
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      "satisfaction_rating": 2,
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      "created_at": "2023-10-20 11:43:48",
      "channel": "web"
    },
    {
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      "channel": "web"
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    {
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      "channel": "web"
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    {
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      "channel": "mobile"
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    {
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      "channel": "mobile"
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    {
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      "channel": "web"
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    {
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      "channel": "web"
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    {
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      "channel": "mobile"
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    {
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      "channel": "mobile"
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    {
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      "created_at": "2022-05-27 13:44:29",
      "channel": "web"
    },
    {
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      "satisfaction_rating": 5,
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      "channel": "mobile"
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    {
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      "escalation": true,
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      "channel": "web"
    },
    {
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      "channel": "social"
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    {
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      "channel": "web"
    },
    {
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      "channel": "web"
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    {
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      "channel": "mobile"
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    {
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      "channel": "web"
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    {
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      "channel": "mobile"
    },
    {
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      "channel": "mobile"
    },
    {
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      "channel": "web"
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    {
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      "interaction_type": "human",
      "query": "A repeat follow-up: the ticket was updated.",
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      "channel": "mobile"
    },
    {
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      "interaction_type": "chatbot",
      "query": "An urgent follow-up: the booking was refunded.",
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      "created_at": "2023-02-13 22:28:43",
      "channel": "web"
    },
    {
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      "channel": "web"
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    {
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      "channel": "web"
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    {
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      "query": "Flagged as unusual. The customer approved the item.",
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      "channel": "mobile"
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    {
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      "customer_id": "693b3822-e5b5-495c-a58c-bb3fb353ae09",
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      "interaction_type": "chatbot",
      "query": "No response from the customer, so the report was reopened.",
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      "escalation": false,
      "created_at": "2023-03-15 18:55:34",
      "channel": "web"
    },
    {
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      "interaction_type": "chatbot",
      "query": "No response from the customer, so the booking was approved.",
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      "escalation": false,
      "created_at": "2023-04-30 17:55:31",
      "channel": "mobile"
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    {
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      "query": "A minor shipment was escalated the same day.",
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      "escalation": false,
      "created_at": "2022-03-06 14:45:30",
      "channel": "web"
    },
    {
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      "escalation": true,
      "created_at": "2023-09-29 10:31:41",
      "channel": "web"
    },
    {
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      "channel": "web"
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    {
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      "channel": "web"
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    {
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      "channel": "mobile"
    },
    {
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      "channel": "web"
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    {
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    {
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      "channel": "mobile"
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    {
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    {
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    {
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      "channel": "web"
    },
    {
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      "channel": "web"
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    {
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      "channel": "social"
    },
    {
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      "channel": "web"
    },
    {
      "id": 169,
      "customer_id": "95cb1365-47ac-4611-a6be-199a4c504fad",
      "agent_id": null,
      "interaction_type": "human",
      "query": "The supplier asked for a change and the claim was completed.",
      "satisfaction_rating": 3,
      "escalation": false,
      "created_at": "2023-11-30 00:53:47",
      "channel": "social"
    },
    {
      "id": 170,
      "customer_id": "214182ca-40f4-429f-8ebb-5f3cfe0a4a74",
      "agent_id": null,
      "interaction_type": "chatbot",
      "query": "The refund was delayed after a manual check.",
      "satisfaction_rating": 1,
      "escalation": false,
      "created_at": "2022-04-12 19:37:44",
      "channel": "mobile"
    },
    {
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      "escalation": false,
      "created_at": "2023-06-14 04:36:52",
      "channel": "mobile"
    },
    {
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      "channel": "mobile"
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    {
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      "channel": "mobile"
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    {
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      "escalation": true,
      "created_at": "2023-01-07 08:47:50",
      "channel": "web"
    },
    {
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      "channel": "mobile"
    },
    {
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      "channel": "mobile"
    },
    {
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      "query": "The reviewer reported an incomplete issue; the payment was reviewed.",
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      "escalation": false,
      "created_at": "2022-01-13 21:52:51",
      "channel": "mobile"
    },
    {
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      "query": "No response from support, so the booking was cancelled.",
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      "created_at": "2022-02-06 17:16:06",
      "channel": "web"
    },
    {
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      "query": "A repeat follow-up: the account was replaced.",
      "satisfaction_rating": 3,
      "escalation": false,
      "created_at": "2023-01-06 08:39:30",
      "channel": "web"
    },
    {
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      "interaction_type": "human",
      "query": "The reviewer reported an urgent issue; the account was approved.",
      "satisfaction_rating": 5,
      "escalation": true,
      "created_at": "2022-11-20 11:59:52",
      "channel": "mobile"
    },
    {
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      "interaction_type": "chatbot",
      "query": "No response from the account owner, so the payment was updated.",
      "satisfaction_rating": 5,
      "escalation": false,
      "created_at": "2023-02-04 15:06:59",
      "channel": "web"
    },
    {
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      "query": "The supplier reported an urgent issue; the document was rejected.",
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      "escalation": false,
      "created_at": "2022-05-17 15:23:14",
      "channel": "web"
    },
    {
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      "interaction_type": "chatbot",
      "query": "The customer reported an incomplete issue; the report was completed.",
      "satisfaction_rating": 3,
      "escalation": false,
      "created_at": "2023-01-13 18:11:46",
      "channel": "web"
    },
    {
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      "interaction_type": "chatbot",
      "query": "The supplier reported an urgent issue; the ticket was confirmed.",
      "satisfaction_rating": 3,
      "escalation": false,
      "created_at": "2022-04-01 11:40:39",
      "channel": "web"
    },
    {
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      "channel": "social"
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    {
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      "channel": "mobile"
    },
    {
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      "channel": "web"
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    {
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      "customer_id": "a35620f9-3599-40ae-9752-8676038f4197",
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      "channel": "web"
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    {
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      "channel": "mobile"
    },
    {
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      "escalation": false,
      "created_at": "2023-07-04 10:37:33",
      "channel": "web"
    },
    {
      "id": 191,
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      "interaction_type": "chatbot",
      "query": "A late follow-up: the session was rejected.",
      "satisfaction_rating": 2,
      "escalation": false,
      "created_at": "2023-05-18 10:11:56",
      "channel": "mobile"
    },
    {
      "id": 192,
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      "interaction_type": "chatbot",
      "query": "The payment was delayed — minor case, no further action.",
      "satisfaction_rating": 3,
      "escalation": false,
      "created_at": "2023-04-10 16:47:37",
      "channel": "social"
    },
    {
      "id": 193,
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      "query": "The customer reported a duplicate issue; the record was replaced.",
      "satisfaction_rating": 1,
      "escalation": false,
      "created_at": "2023-12-18 20:11:29",
      "channel": "mobile"
    },
    {
      "id": 194,
      "customer_id": "695b739a-efa8-4c2f-8c31-2a356567bc83",
      "agent_id": "3de08c16-39da-47de-b1f6-3821f6182f25",
      "interaction_type": "human",
      "query": "The shipment was reopened following a manual review.",
      "satisfaction_rating": 5,
      "escalation": false,
      "created_at": "2022-11-29 18:07:57",
      "channel": "mobile"
    },
    {
      "id": 195,
      "customer_id": "cdfb26bb-e2c0-4aaa-91a6-6417634aca0c",
      "agent_id": "e832beab-6b72-4f19-ae9e-4e5c5e9ea981",
      "interaction_type": "chatbot",
      "query": "Flagged as unusual. The supplier confirmed the claim.",
      "satisfaction_rating": 4,
      "escalation": false,
      "created_at": "2022-01-06 16:22:14",
      "channel": "web"
    },
    {
      "id": 196,
      "customer_id": "c4eda69f-958c-47a1-9026-e668d8cb2988",
      "agent_id": "ce7585c7-f075-4e09-b3b8-ed198e88ed70",
      "interaction_type": "human",
      "query": "An urgent delivery was approved the same day.",
      "satisfaction_rating": 3,
      "escalation": false,
      "created_at": "2023-12-28 09:27:15",
      "channel": "mobile"
    },
    {
      "id": 197,
      "customer_id": "354c74cc-875d-4bdf-b120-3042350a1654",
      "agent_id": "d7e63ebd-6fd7-4d34-af7d-c48ac3cbce04",
      "interaction_type": "chatbot",
      "query": "A minor follow-up: the account was rejected.",
      "satisfaction_rating": 1,
      "escalation": false,
      "created_at": "2022-07-06 16:36:26",
      "channel": "mobile"
    },
    {
      "id": 198,
      "customer_id": "fea0cdce-2cf6-4caa-a3bf-f68aaca68ede",
      "agent_id": "2e012a29-331e-439e-880a-156c9c034c81",
      "interaction_type": "chatbot",
      "query": "Flagged as standard. An operator completed the shipment.",
      "satisfaction_rating": 5,
      "escalation": false,
      "created_at": "2022-03-18 22:11:09",
      "channel": "mobile"
    },
    {
      "id": 199,
      "customer_id": "157b97cf-e741-4222-a43d-569cb822af82",
      "agent_id": "203d079c-a401-49f1-9c20-c8b59ee17ee9",
      "interaction_type": "human",
      "query": "The customer reported a minor issue; the transfer was refunded.",
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      "channel": "web"
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      "channel": "web"
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      "channel": "web"
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      "channel": "mobile"
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      "channel": "web"
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      "channel": "mobile"
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      "channel": "mobile"
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      "channel": "web"
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    {
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      "created_at": "2023-12-20 11:32:30",
      "channel": "mobile"
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    {
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      "channel": "web"
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      "channel": "web"
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      "channel": "web"
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      "channel": "web"
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    {
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      "channel": "social"
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      "channel": "mobile"
    },
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      "channel": "mobile"
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      "channel": "web"
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      "channel": "web"
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    {
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      "customer_id": "fd67a4a0-c74b-4386-9dc4-e3e556f3ec35",
      "agent_id": "e76ca2c8-33b4-4b58-ad64-39c9f8e8baee",
      "interaction_type": "chatbot",
      "query": "A partial follow-up: the report was closed.",
      "satisfaction_rating": 3,
      "escalation": true,
      "created_at": "2022-05-16 06:48:10",
      "channel": "mobile"
    },
    {
      "id": 498,
      "customer_id": "d95c990f-523e-4183-a951-cb0d17d31eb7",
      "agent_id": "3dea2102-02ae-4419-932d-3fb1422e5336",
      "interaction_type": "human",
      "query": "No response from the courier, so the ticket was confirmed.",
      "satisfaction_rating": 3,
      "escalation": false,
      "created_at": "2023-04-13 19:53:53",
      "channel": "mobile"
    },
    {
      "id": 499,
      "customer_id": "0afdb65f-6a6e-4513-8941-f041cf34c049",
      "agent_id": "6d29aa0a-0516-4623-8ed3-e7f158a4bbaa",
      "interaction_type": "chatbot",
      "query": "The record was replaced following an unusual review.",
      "satisfaction_rating": 5,
      "escalation": false,
      "created_at": "2023-06-18 18:43:50",
      "channel": "mobile"
    },
    {
      "id": 500,
      "customer_id": "cbb4401b-904b-4279-a580-6c91ed7c222a",
      "agent_id": "8853d67d-7d9a-4933-b5a2-044d58bf4a11",
      "interaction_type": "chatbot",
      "query": "Support asked for a change and the delivery was cancelled.",
      "satisfaction_rating": 4,
      "escalation": false,
      "created_at": "2022-07-03 19:13:05",
      "channel": "mobile"
    }
  ]
}